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UPS Tracking, Pickups & Returns – Multi Carrier Shipping Label App for Shopify FAQs

    Manage UPS tracking updates, pickup scheduling, and return shipments

Questions in this section:

Why was I charged duty for a UPS shipment with tracking number 1Z67130R0421852825 when it was supposed to be a free domicile shipment and I expected to be charged only for freight?

PluginHive was unable to find any duties amount added for the shipping service rate associated with your order (EC 1801. in their system. To resolve this issue, please check directly with the UPS team to clarify why the duty charges appeared on your shipment despite it being labeled as free domicile. PluginHive can assist further once clarification is obtained from UPS.

Why is a Shopify pickup order still listed in the PluginHive orders overview with the carrier as “UPS standard” and the option to create a shipping label?

This issue occurs because the Shipping Method name is set incorrectly in your app’s automation rules. Specifically: 1. You used the Shipping Method name as “Pickup In Store,” which causes the order to be misclassified. 2. The correct Shipping Method name to use in the automation rule should be “Voges Packaging.” 3. To fix this: – Access the automation rules configuration in the PluginHive app. – Locate the rule where the Shipping Method name is set. – Change the Shipping Method name from “Pickup In Store” to “Voges Packaging.” 4. After updating this rule, pickup orders will no longer appear incorrectly in the orders overview with UPS shipping options or label creation options. This adjustment ensures that pickup orders are categorized properly and prevents them from being treated as standard shipping orders.

Why don’t UPS shipping options show at checkout after linking my UPS account in the app?

UPS shipping rates will not display at checkout unless your Shopify store has the carrier-calculated shipping feature enabled. This feature is available only on specific Shopify plans: Advanced Shopify, Shopify Plus, and the standard Shopify plan with carrier-calculated shipping enabled. If you are on the Basic Shopify plan, you can still print UPS labels, have orders automatically fulfilled with UPS tracking numbers, and schedule UPS pickups, but you cannot show UPS shipping rates at checkout. To enable carrier-calculated shipping, you can either switch to yearly billing on the Shopify plan (which may include this feature at no extra cost) or contact Shopify support to add the feature as an add-on for $20/month. This limitation is set by Shopify and is not related to the app itself. It is necessary to contact Shopify support to enable or upgrade your plan for this capability.

Why does FedEx fail to show up for pickups even though the ‘Request Pickup’ button in PluginHive shows a confirmation and provides pickup numbers?

Although the PluginHive system successfully generates and sends pickup requests to FedEx, and you receive a confirmation with a pickup number, issues may arise if FedEx’s internal systems do not register this request. To resolve this: 1. Verify that the pickup requests are being generated with valid FedEx account credentials and details within PluginHive. 2. Share the pickup numbers provided by PluginHive with your FedEx account representative for verification on their end. 3. Engage directly with your FedEx representative to confirm that they have received and logged your pickup requests properly. 4. If FedEx confirms they have not received the requests despite PluginHive confirming them, notify PluginHive support so they can intervene by reaching out to FedEx on your behalf. This approach ensures clear communication and verification between PluginHive, you, and FedEx to troubleshoot the no-show pickup issue.

When buying labels for UPS and USPS shipments, do I need to switch between the PluginHive app and Shopify Shipping to compare label costs and find the cheapest carrier?

No, you do not need to switch between the PluginHive app and Shopify Shipping. The PluginHive Multi Carrier Shipping Label app supports both UPS and USPS carriers within a single interface. Before generating labels in the app, you can view the shipping costs for your orders from all connected carriers and choose the cheapest option. All label purchasing, cost comparison, order fulfillment, pickup requests, and tracking can be managed seamlessly within the PluginHive app without switching back and forth.

When a customer adds their UPS account in the PluginHive app, will they be assigned a UPS account through PluginHive, or can they use their own UPS account?

Customers can use their own UPS account with the PluginHive app. The app automates the shipping process using the customer’s existing UPS account credentials for rate calculations, label generation, and tracking. It does not assign or require a separate UPS account through PluginHive.

What support options does PluginHive provide to merchants using the UPS SurePost integration?

PluginHive offers comprehensive support to merchants including: 1. **24/5 Customer Service:** Available on weekdays via email, phone calls, and Zoom meetings for live assistance and onboarding support. 2. **Weekend Email Support:** Additional email support is provided during weekends for urgent queries. 3. **Proactive Onboarding Assistance:** Support team can guide you through installation, configuration, and troubleshooting during scheduled meetings or calls. 4. **Access to Knowledge Resources:** Detailed documentation and customer reviews are available to help understand feature usage and best practices. 5. **Prompt Issue Resolution:** Support team assists in troubleshooting shipping label generation, tracking issues, and API connectivity problems.

What steps should I follow to raise a UPS pickup request manually as a temporary solution?

To raise a UPS pickup request manually: 1. Log into your UPS account on the UPS website or UPS shipping platform. 2. Navigate to the Pickup section and enter the shipment details required (pickup address, date/time, shipment info). 3. Schedule the pickup for your shipment(s) according to UPS guidelines. 4. Confirm the pickup request and retain any confirmation or tracking numbers provided. 5. Use this manual pickup process until the PluginHive app’s automated pickup requests are fully functional again. Note: Keep communication open with UPS and PluginHive support to coordinate pickup scheduling and monitor resolution status.

What steps are involved in setting up the PluginHive app to generate shipping labels, request pickups, and fulfill orders?

After successful integration, to process orders through PluginHive: 1. From your Shopify admin, access the PluginHive Shipping & Label app. 2. Select the order you want to fulfill and verify shipping details are correct. 3. Choose the preferred FedEx shipping service and generate the shipping label within the app. 4. Print the shipping label to attach to your parcel. 5. Request FedEx pickup directly through the PluginHive interface if you want the carrier to collect the shipment. 6. Update the order status in Shopify as shipped to notify customers. 7. Monitor the shipment tracking and address any fulfillment inquiries promptly. Following these steps enables streamlined order fulfillment with live carrier rates and label generation through PluginHive’s Shopify integration.

What should I do if UPS pickup requests are failing in PluginHive despite correct settings, and how can I handle pickups temporarily?

When UPS pickup requests fail despite correct settings, you should: 1. Double-check the Pickup Service and Pickup Type in the PluginHive Carrier settings to ensure they match valid UPS options for your location. 2. Test raising pickups manually through your UPS account outside of PluginHive to confirm UPS accepts pickup requests for your location and service. 3. If pickups continue to fail in the app, raise pickups manually with UPS as a temporary workaround until PluginHive releases a fix addressing the pickup request functionality. 4. Keep your PluginHive app updated and monitor support communications for notification of fixes.

What should I do if the UPS shipping label was marked as fulfilled and I want a refund for the unused label?

If the UPS label was marked as fulfilled, you cannot cancel it from PluginHive. However, if the label fee was charged but the label was not scanned or used, you may be eligible for a refund by UPS. To proceed: 1. Log in to UPS.com and attempt to cancel the label from your shipment history. 2. If cancellation is not available, contact UPS customer support with the relevant tracking number to inquire about a refund. 3. Going forward, ensure to mark orders as fulfilled only after the label has been scanned to maintain the ability to cancel unused labels if needed.

What should I do if my Shopify orders contain 18-digit TINs required by Chinese regulations but UPS only accepts up to 15 characters for the TIN field?

Since the UPS system restricts TINs to a maximum of 15 characters, but Chinese law requires 18-digit TINs for shipping labels, you cannot alter the TIN in PluginHive without risking delivery refusal or return. The recommended action steps are: 1. Confirm and document the exact TIN requirements for shipments to China according to local legislation. 2. Reach out to UPS support with detailed information and provide them with your shipping label request data (such as Request Response XML files) to explain the conflict and seek clarification or a potential update to their system. 3. Await guidance or a workaround from UPS that aligns with regulatory compliance. 4. Until UPS updates their acceptance criteria, avoid changing the TIN in your orders to prevent shipment errors. PluginHive support can provide the request-response XML data upon request to help you communicate with UPS.

What paperwork is needed to file an insurance claim for a lost or damaged UPS package, and how long does it typically take to get reimbursed?

The specific paperwork required for UPS insurance claims can vary but generally includes: – Proof of shipment (e.g., the UPS label and receipt) – Proof of loss or damage (e.g., photos, damage reports) – A completed UPS claims form, which UPS will provide or guide you to access – Evidence of the declared value and the package contents’ value You should contact UPS directly to obtain detailed instructions and forms required for your claim. The reimbursement timeline also depends on UPS’s processing policies and investigation, which may take several weeks. Staying in contact with UPS support will help you track claim status and address any additional requirements promptly.

What key features were highlighted during the PluginHive UPS SurePost demo for customer usage?

During the demo of the PluginHive app for UPS SurePost to the UPS team and the customer, the following key features were demonstrated and appreciated: – Display of UPS SurePost shipping services directly on the Shopify checkout page for customer selection. – Bulk generation of UPS SurePost shipping labels for efficient order processing. – Integration of additional shipping options such as duties handling, insurance coverage, and packaging configurations. – Real-time tracking updates and notifications sent to customers post-shipment. These features provide a comprehensive shipping solution for Shopify stores aiming to use UPS SurePost.

What features are included in the Basic plan of the PluginHive MultiCarrier app, and why do I need to upgrade to show live UPS shipping rates at checkout?

The Basic $9/month plan allows: – Generating shipping labels and printing documents for one carrier account. – Requesting pickups, fulfilling orders, and tracking shipments. However, it does **not** support displaying live shipping rates at customer checkout or dynamic package size and weight adjustments. To show UPS live shipping rates at checkout and apply app-based packaging logic (overriding Shopify defaults), you must upgrade to the $19/month Starter plan or higher.

What can I do if a transaction was externally fulfilled by accident but I still need to create a shipping label and request UPS pickup through the PluginHive app?

If a transaction was marked as externally fulfilled by mistake, the PluginHive team can clear the order status from their end so you can generate a shipping label and request UPS pickup within the app. However, this clearing process can only be done on Mondays and may take some time. If you can wait until Monday, inform the support team, and they will forward your request to their technical team to update the order status. If you need to ship the order before Monday, you must create the shipping label directly on the carrier’s (UPS) website outside of the PluginHive app, as the app will not allow label creation for orders marked as externally fulfilled until the status is cleared.

What are the key benefits and features of PluginHive’s UPS SurePost shipping solution integrated with Shopify?

PluginHive’s UPS SurePost shipping solution offers several advantages for Shopify merchants: 1. **Direct Integration with Shopify:** The shipping solution is fully integrated within the Shopify dashboard, allowing you to manage shipping without switching between multiple windows or tabs. 2. **Comprehensive Shipping Features:** Provides a complete shipping solution including real-time shipping rates, label generation, pickup scheduling, order fulfillment, and shipment tracking. 3. **Multi-Carrier Support:** Supports multiple carriers beyond UPS, allowing flexibility in carrier selection. 4. **Flexible Shipping Configurations:** Customize shipping options to fit your specific business needs, including specialized UPS services such as SurePost. 5. **24/5 Customer Support:** Dedicated support is available Monday through Friday via email, phone, and Zoom meetings, with additional email support over the weekend. 6. **Affordable Pricing:** Plans start at just $9 per month with no additional charges for generating shipping labels. 7. **UPS Ready Solution Partner:** Certified by UPS and supports the latest UPS REST API with secure OAuth 2.0 authentication, including compatibility with the UPS Digital Connections Program for US customers. 8. **“Bring Your Own Account” Model:** Use your existing UPS account with the PluginHive app. 9. **High Customer Satisfaction:** PluginHive maintains a 98% customer satisfaction rating, supported by verified user reviews available on Shopify’s app store.

Is there a way to automatically assign Nordstrom orders (with tracking numbers starting with ‘NR#’) to use UPS Ground shipping, while other orders default to Stamps USPS Ground Advantage within PluginHive?

Currently, PluginHive does not support automatically assigning different shipping services based on specific order criteria such as order number prefixes. The default behavior is that the app selects the cheapest available service from all connected carriers. However, you can manually select your preferred shipping carrier and service for each order before generating the label by using the ‘Change Carrier Service’ option in the app.

Is there a way to arrange pickups from Australia Post through the PluginHive app?

When using the Australia Post MyPost Business Account with the PluginHive app, you cannot raise pickup requests directly through the app. To arrange pickups, you need to log in to the MyPost Business portal on auspost.com.au and raise pickup requests from there manually.

Is it possible to request a specific pickup date using the PluginHive app, and are pickups available on Sundays?

Scheduled pickups are not available on Sundays through the PluginHive app. If you attempt to request a pickup on a Sunday, you will receive an error message stating that scheduled pickups are not available on that day. To avoid this, please request pickups on weekdays or Saturdays when the carrier accepts pickups. You can enter the desired pickup date when scheduling, but keep in mind the carrier’s operational days and avoid Sundays.

If I want to drop off packages at the USPS branch myself, how should I handle pickups in PluginHive?

If you plan to take packages to the nearest USPS branch yourself and do not require a pickup, simply generate the shipping labels within PluginHive and mark the relevant orders as fulfilled. There is no need to request or schedule a pickup service in this case. This workflow supports manual package drop-off without configuring pickup options.

If I connect the PluginHive app with my UPS account, can I get live UPS shipping rates to offer to my customers at checkout?

Yes, by adding your UPS account to the PluginHive app, you can use the negotiated or discounted UPS rates linked to your account. The app can then display these UPS-calculated shipping rates at your store’s checkout, provided that Shopify’s Carrier Calculated Shipping feature is enabled on your store. Additionally, the app allows you to generate UPS shipping labels, request UPS carrier pickups, and share tracking details with customers.

If a package is lost or damaged and I have declared a value on the UPS label, how do I file a claim and get reimbursed? Do I claim through PluginHive or UPS?

For lost or damaged packages insured via declared value on your UPS label, you must file your claim directly with UPS. PluginHive facilitates label creation and insurance declaration but does not process reimbursement claims. To claim insurance: 1. Contact UPS Customer Support as soon as you identify the lost or damaged package. 2. Provide UPS with your shipment details, tracking number, and declared value information. 3. Follow UPS’s procedures and submit any required paperwork or documentation they request for the insurance claim. 4. UPS will handle the claim review and reimbursement process accordingly. PluginHive does not manage insurance claims or reimbursements, as the insurance coverage is through UPS.

How should pickup times and cutoff times for FedEx be set in the PluginHive app to ensure successful pickups?

Based on your location, FedEx pickup cutoff time is typically 2:30 PM. To configure successfully: 1. Set the **Store Pickup Time** (start time) at 2:30 PM in the PluginHive app under FedEx carrier settings. 2. Set the **Company Close Time** (end time) at least 2 hours later, e.g., 4:30 PM or later. 3. Make sure you submit pickup requests by 12:30 PM daily, which is at least 2 hours before cutoff, for same-day pickup eligibility. 4. Avoid scheduling pickups after 12:30 PM on Fridays until 12:30 PM on Sunday, as pickups are unavailable during weekends. 5. Confirm and adjust these times with FedEx if needed, based on your zone’s pickup availability. Following these timings ensures proper pickup scheduling and reduces failed pickup attempts.

How does the “bring your own account” model work with PluginHive’s UPS integration?

PluginHive’s “bring your own account” model means: 1. You continue to use your existing UPS account rather than opening a new one through PluginHive. 2. PluginHive acts as an integration layer between Shopify and UPS, enabling seamless access to UPS shipping services via your account credentials. 3. This approach allows you to maintain your negotiated UPS rates, billing, and account settings while benefiting from PluginHive’s software features like label creation, pickup scheduling, and tracking. 4. To set this up, you simply authorize PluginHive app to connect to your UPS account through the UPS OAuth 2.0 OAuth integration during app installation.

How do I void or cancel a UPS label that was purchased within PluginHive?

You can cancel a UPS label within 24 hours of its generation, but only when the order status is in the ‘Label Created’ state. Once the order is marked as fulfilled, cancellation through the PluginHive app is not possible. To void the label, you can either: 1. Cancel the label directly within PluginHive if the order status is still ‘Label Created’. 2. Alternatively, log in to UPS.com, go to your shipment history, and cancel the label there. 3. If needed, contact UPS customer support with the tracking number for assistance in canceling the label.

How do I get started with PluginHive’s UPS Digital Connections shipping integration on Shopify?

To get started with PluginHive’s UPS Digital Connections integration: 1. **Install the PluginHive app** from the Shopify App Store. 2. **Connect your existing UPS account** within the app by providing the necessary credentials and authorizing access via UPS OAuth 2.0 security model. 3. **Configure shipping settings** according to your business needs, including selecting UPS SurePost if required. 4. **Set up label printing and pickup preferences** to streamline order fulfillment. 5. **Reach out to PluginHive support** via email, call, or schedule a Zoom meeting to assist with onboarding and address any setup queries. 6. **Test the integration by processing a test order** to ensure rates, labels, and tracking are working as expected. 7. Use the app dashboard within Shopify to manage shipments, monitor pickup statuses, and track deliveries in real-time.

How do I add the app to my Shopify checkout page to show live UPS rates?

To display live UPS shipping rates at your Shopify checkout using the app, you need to meet the following requirements and steps: 1. Your Shopify store must be on the “Shopify” plan or higher, as the Basic Shopify plan does not support carrier-calculated shipping rates at checkout. 2. Upgrade your store from the Basic Shopify plan to the Shopify plan or any advanced plan that includes the Carrier Calculated Shipping feature. 3. Once upgraded, you must contact the Shopify support team to enable the Carrier Calculated Shipping feature for your store. 4. After this feature is enabled, the app will automatically integrate live UPS rates into your checkout page without additional manual settings. Note: The app currently supports order label generation, pickup requests, and shipment tracking on the Basic plan, but live shipping rates at checkout require the mentioned plan upgrade and feature activation by Shopify.

How do I add a new UPS account to the Account Summary on ups.com to enable label generation in PluginHive?

To add your new UPS account to your UPS profile and enable label generation: 1. Log in to your UPS account at ups.com. 2. Navigate to the Account Summary section within your profile settings. 3. Locate the option to add or link additional UPS accounts to your main profile. 4. Add the new UPS Campus Ship account number to the Account Summary list to associate it with your profile. 5. Complete any verification steps required by UPS, including email verifications or PIN confirmations. 6. Once the account is successfully added and verified, return to PluginHive to use the new UPS account for label generation. 7. If you do not have access to the email receiving the verification PIN, you will need to regain access or update your email settings to complete the verification process.

How can I verify if FedEx pickups are being requested correctly after December 7th?

To confirm that FedEx pickups are being requested properly: 1. Check your PluginHive app shipment activity for pickup requests after December 7th. 2. If no pickup requests appear, verify that your pickup time and company close time settings are accurate. 3. Navigate to **App Settings** -> **Carriers** -> **FedEx** -> **Other Details** and update the times if necessary. 4. Generate a new shipping label and attempt to request a pickup. 5. Monitor the pickup request status and ensure that it goes through successfully. This verification helps confirm your scheduling parameters are correct and pickups are being requested as expected.

How can I set up a rule in PluginHive to automatically assign UPS shipping labels to orders heavier than 2 kg and PostNord labels to orders 2 kg or lighter?

To configure automatic shipping label assignment based on order weight in PluginHive, follow these steps: 1. Open the PluginHive app and navigate to the automation rules section. 2. Create a new rule for UPS: – Set the automation criteria to orders with weight greater than 2 kg. – Assign the desired UPS shipping service in this rule. 3. Create a new rule for PostNord: – Set the automation criteria to orders with weight less than or equal to 2 kg. – Assign the required PostNord shipping service in this rule. 4. Ensure all other conflicting automation rules are disabled except for the Local Pickup rule to avoid overlap. 5. Save the rules and test with sample orders to confirm that orders over 2 kg automatically get UPS labels, and those 2 kg or below get PostNord labels. This setup ensures that shipping methods are automatically assigned based on the weight criteria you specify.

How can I request a package pickup for UPS deliveries using the app?

To request a UPS package pickup within the app, follow these steps: 1. Open the app and go to the “Orders” section. 2. Select an order for which a label has been created or has been fulfilled. 3. Look for the “Request Pickup” option and select it to initiate the pickup request. This process allows you to directly schedule a UPS pickup from your order details. If you need further assistance with this feature, feel free to reach out.

How can I place test orders to check my booking system and PluginHive integration without triggering courier pickups?

You can place sample orders in your Shopify store by either: 1. Using the website checkout to create orders. 2. Creating orders directly via the Shopify backend. Once these orders are created, they will automatically be imported into the PluginHive app for testing purposes.

How can I generate UPS manifests for my pickups using the PluginHive Multi Carrier Shipping Label app?

To generate UPS manifests for your pickups using the PluginHive app, follow these steps: 1. Add your UPS carrier account to the PluginHive app since no carrier account can generate labels or manifests otherwise. 2. Once your UPS account is linked, you can create shipping labels for your orders directly from the app. 3. After generating shipping labels, you can request UPS pickups through the app. 4. Finally, generate the manifests for your UPS pickups from the same interface, which consolidates all shipped orders for the pickup. If you need personalized assistance configuring your UPS account or using the manifest feature, PluginHive offers support calls or screen share sessions that can be booked via their appointment system.

How can I follow up with PluginHive support if my UPS pickup requests continue to fail after updating the pickup service?

If your UPS pickup requests still fail after changing the pickup service option, you can: 1. Contact PluginHive support directly through their support channels (email or app support). 2. Provide details about the shipment and the exact error message received. 3. Request personalized assistance or a troubleshooting session, such as a Zoom call, to diagnose and resolve the issue. PluginHive support typically follows up to ensure your pickup request problems are resolved and encourages you to update them with your progress.

How can I ensure courier pickups requested through PluginHive are recognized by the carrier and avoid miscommunication?

To confirm that your courier pickup requested via PluginHive is properly registered: 1. Request and successfully confirm the pickup status inside the PluginHive Ship Rate and Track app. 2. Obtain the Pickup Number generated by PluginHive for each requested pickup. 3. Contact the respective courier company (e.g., FedEx or UPS) directly via their customer service phone line or portal. 4. Provide them the Pickup Number and shipment details to confirm the request is received and scheduled in their internal system. 5. Follow up as needed to resolve any discrepancies between PluginHive’s status and the courier’s records. This direct confirmation step helps avoid missed pickups even if requests don’t appear in the carrier’s online dashboard.

How can I effectively manage different “Adult Signature Required” settings across multiple UPS accounts in the PluginHive app?

Managing multiple UPS accounts with differing “Adult Signature Required” needs involves: 1. Setting default signature requirements at the account level based on product types shipped via each account (e.g., alcohol vs. non-alcohol). 2. Using order-level edits to override signature requirements when generating labels for specific shipments. 3. Excluding store pickup or non-shipping orders by marking them as “Not To Ship” to keep the order page clean. 4. Ensuring package details and carrier account selections are finalized after making special service changes to prevent automatic resets. 5. Reviewing product configurations to align with legal requirements for signature collection. 6. If needed, engage support for personalized setup assistance or troubleshooting to maintain smooth workflows. This approach allows granular control of signature requirements tailored to distinct UPS accounts and shipment needs.

How can I confirm the configuration of PluginHive shipping labels for UPS and process shipments efficiently?

To confirm and use the PluginHive shipping labels configuration for UPS: 1. Ensure your UPS account and app settings are configured with the recommended PluginHive settings. This setup supports seamless shipment processing. 2. You can select up to 60 orders at once to generate shipping labels, streamlining bulk order handling. 3. After generating the labels, you have several options: – Print shipping labels, packing slips, and other shipment documents directly. – Request a UPS pickup so the UPS team collects the parcels from your store location without you needing to drop them off. – Mark the orders as fulfilled in Shopify, which automatically updates the order status and adds tracking numbers for customer visibility. Following these steps will optimize your shipping workflow through PluginHive’s UPS integration. For further assistance or a walkthrough, PluginHive also offers appointment booking for live support calls.

How can I confirm if UPS will pick up my order using the PluginHive MultiCarrier Shipping Service, and what address will they pick up from?

When you request a UPS pickup through the PluginHive MultiCarrier Shipping Service, the pickup request is successfully raised from the app. UPS will come to pick up the package from the same “Ship From” address you used when generating the shipping label. To verify or confirm the pickup address, check that it matches your “Ship From” address in the app; in this case, the pickup will be at 2505 Rue Cohen, Montreal. Ensure this address is correctly entered in your shipment details before requesting the pickup.

Does the PluginHive Multi Carrier Shipping Label app support UPS and DHL carriers in France and Europe, or only in North America?

Yes, the PluginHive Multi Carrier Shipping Label app supports UPS and DHL Express carriers in France and across Europe, not just in North America. To use these carriers, you must have an active account with them and add your carrier account credentials into the app. This integration allows you to: 1. Display real-time shipping rates at checkout. 2. Generate shipping labels for your orders. 3. Request package pickups. 4. Manage order fulfillment and shipment tracking. The app offers a 14-day free trial period so you can test all features. After installation, you can schedule an onboarding session via Zoom for personalized assistance with setup and usage. For more detailed information, please visit the product page: https://www.pluginhive.com/shopify-multi-carrier-shipping-label-app/.

Does the PluginHive app allow generating live shipping rates from DHL or UPS without upgrading to Shopify’s Advanced or Plus plan?

The PluginHive app enables you to manage shipping efficiently, including showing calculated shipping rates at checkout, generating shipping labels, requesting pickups, fulfilling orders, and sharing tracking details. However, displaying live shipping rates from carriers like DHL or UPS at Shopify checkout requires Shopify’s ‘Carrier Calculated Shipping’ (CCS) feature. This feature is a Shopify-level setting tied to the store plan and cannot be bypassed or overridden by any app, including PluginHive. Typically, the CCS feature is included with the Shopify Advanced or Plus plans, but it may also be available on the Shopify Plan if you subscribe on a yearly billing basis. You should contact Shopify support directly to confirm eligibility for CCS on your current plan and explore options.

Does the PH MultiCarrier Shipping Label app allow adding multiple accounts from the same shipping courier, such as two UPS accounts, to a Shopify store?

Yes, the PH MultiCarrier Shipping Label app allows you to add multiple carrier accounts, including multiple accounts from the same shipping courier like UPS. You can connect as many accounts as needed, depending on the subscription plan you select. This capability enables you to manage and display shipping rates from different accounts on your Shopify store’s checkout page. The app supports features like showing calculated rates at checkout (with Carrier Calculated Shipping enabled), generating shipping labels, requesting pickups, and sharing tracking details.

Does the PH Multicarrier Shipping app support generating shipping labels, requesting pickups, order fulfillment, and tracking?

Yes, besides calculating live shipping rates, the app also enables you to generate shipping labels, request carrier pickups, fulfill orders, and track shipments directly from the Shopify store interface once your carrier account (e.g., Australia Post) is connected within the app.

Does the PH Multi Carrier Shipping Label app support only parcel drop-off at the post office, or can it arrange pickups as well?

If you use the MyPost Business account with the app, pickup services are not supported. You will need to drop parcels off at the post office for shipment.

Does the estimated delivery time calculation take into account rural area pickups and deliveries?

The estimated delivery days shown by the app are directly provided by the carriers for the specific shipping address. If the carrier’s system factors in rural area delivery times, then the app will reflect that accordingly. Therefore, the app shows carrier-specific delivery estimates including any rural delivery adjustments that the carrier provides.

Does PluginHive work with all Shopify plans, and what Shopify plan is required to use multiple UPS accounts under the PluginHive Starter plan?

PluginHive works with all Shopify plans for generating shipping labels, requesting pickups, and sharing tracking details. However, to display calculated shipping rates at checkout using PluginHive (or similar apps), the Shopify store must have the “Carrier Calculated Shipping” feature enabled. – This feature typically is not available on the Basic Shopify plan. – If your store is on Basic Shopify and you want to show UPS calculated rates at checkout via PluginHive, you will need to upgrade your Shopify plan to one that supports Carrier Calculated Shipping (e.g., Shopify Plan at $79/month or higher). The PluginHive Starter Plan, which supports 2 carrier accounts, works properly across Shopify plans that have this feature enabled.

Do I need to open a separate UPS account to connect with the PluginHive app?

Yes, to use the PluginHive app with UPS, you must have your own UPS Carrier Account. You can create a new UPS account by signing up at ups.com. Once you have your UPS account number, add it to the PluginHive app under the Shipping Carrier Account settings. After successfully adding your account, you can enable features like displaying UPS calculated shipping rates at checkout (ensure the Carrier Calculated Shipping feature is enabled in your Shopify store), generating UPS shipping labels, raising pickup requests, and sharing tracking details with customers. If needed, further assistance with the setup can be provided via a Zoom call after connecting your account.

Can the app request UPS pickups from a different address than the one used for label generation?

Yes, the app has been enhanced to support scheduling pickups from an alternate address. To use this feature: 1. Add your desired Pickup Address in the Address section of the app. 2. Navigate to App Menu -> Settings -> Carriers -> UPS -> Expand More Options. 3. Locate the “Alternate Address to raise Pickup” setting and assign the required pickup address. After this configuration, pickups will be requested from the assigned alternate address, independent of the label generation address.

Can merchants generate UPS and USPS pickup manifests using the app?

Yes, merchants can generate pickup manifests for UPS and USPS shipments using the app, provided they have their own carrier accounts linked. The app facilitates requesting pickups and generating necessary shipping documents based on your carrier account information.

Can I use Shopify discounted rates for USPS within this app while using my own UPS and FedEx accounts?

No, the app does not support using Shopify’s discounted USPS rates. You can only connect and use your own carrier accounts such as UPS and FedEx within the app. This enables you to display carrier-calculated shipping rates at checkout (with Carrier Calculated Shipping enabled), generate shipping labels, request pickups, and share tracking information. You can install the app and add your UPS and FedEx accounts, and there is a 14-day free trial available to test if it meets your requirements.

Can I schedule FedEx pickups for days other than the same day using the app?

Yes, you can schedule FedEx pickups for either the same day or the next day within the app. The scheduling depends on the “Pickup Time” set in the app’s FedEx Carrier settings: 1. If you request a pickup at least two hours before the configured Pickup Time (default is 2 PM), the pickup is scheduled for the same day. 2. If the pickup request is made after this two-hour window, it will be scheduled for the next day. You can modify the Pickup Time (for example, setting it to 8 AM) in the app settings to control when same-day pickups cutoff, effectively making pickups always schedule for the next day if desired. To update this: – Navigate to App Settings -> FedEx Carrier Settings – Adjust the Pickup Time accordingly.

Apart from showing live UPS rates at checkout, what other UPS functionalities does the PluginHive app support?

The PluginHive app supports several UPS-related shipping features beyond live rates at checkout, including: – Generating UPS shipping labels directly from the app – Requesting UPS carrier pickups through the app interface – Sharing UPS tracking details automatically with your customers These features can be used regardless of whether you have Shopify’s Carrier Calculated Shipping feature enabled.

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