Checkout & Automation Behavior – WooCommerce Shipping Plugin for FedEx FAQs

Will the PluginHive FedEx Shipping plugin auto-populate the city/town and zip code fields after selecting the state or province on the checkout page?

No, the PluginHive FedEx Shipping plugin does not handle auto-population of city/town or zip code fields based on the selected state or province. The layout and UI of the cart and checkout pages, including address field behaviors such as auto-population, are managed entirely by WooCommerce or the active theme and other checkout-related plugins. The FedEx Shipping plugin only calculates and displays shipping options based on the address information entered by the customer. If you require auto-population features for address fields, you will need to use a WooCommerce-compatible address autocomplete or form enhancement plugin.

Will the customer’s ability to select between FedEx and ODFL shipping methods at checkout work seamlessly with the planned ODFL plugin?

Yes, customers will see both FedEx and ODFL shipping options displayed simultaneously at the WooCommerce Cart and Checkout pages. Each method will show the total shipping cost and estimated delivery date (assuming ODFL provides delivery date data). Customers can select their preferred carrier for the entire cart. This selection is reflected consistently through the order process, including order details and confirmation emails. This functionality matches the behavior currently provided by the PluginHive FedEx plugin, ensuring a smooth multi-carrier shipping experience.

Will PluginHive develop a feature to show FedEx Saturday and Monday delivery services similarly to FedEx’s official website?

PluginHive plans to add a feature that enables displaying the same FedEx service for both Saturday and Monday delivery options, similar to how FedEx shows these on their website. For example, services like First Overnight and Priority Overnight will be available with Saturday and Monday delivery variants within the plugin’s interface (Cart/Checkout, Edit Order page, and label generation). However, this enhancement requires significant development effort and has been noted internally for future implementation. No immediate delivery timeline is provided.

Will live FedEx shipping rates display in the WooCommerce cart and checkout when using this plugin?

Yes, the WooCommerce FedEx Shipping plugin directly connects to the FedEx API and displays live, real-time shipping rates. Customers will see current FedEx shipping fees, such as FedEx 2-Day or FedEx Ground, dynamically calculated and shown in the cart and at checkout. This ensures that shipping charges reflect the latest FedEx pricing for the shipment details.

Why is the shipping amount not included in the order total during checkout when using shared carts with hidden product categories and multiple plugins?

The issue of shipping amounts not being added to order totals when shared carts are used alongside hidden product categories can arise due to compatibility conflicts between plugins. Specifically, the WooCommerce FedEx Shipping Plugin with Print Label may conflict with other plugins such as WooCommerce Catalog Visibility Options (which hides product categories) and WPC Share Cart for WooCommerce (which enables cart sharing). These conflicts can prevent shipping charges from correctly applying during checkout for users without category access. To diagnose and isolate the issue:

1. Deactivate the PluginHive WooCommerce FedEx Shipping Plugin.
2. Enable a simple shipping method like WooCommerce Flat Rate shipping.
3. Perform the same shared cart checkout process and verify if the flat rate shipping fee is applied correctly to the cart total.
4. If the flat rate is applied correctly, this suggests the conflict is specifically linked to the FedEx plugin update.
5. Contact plugin developers or support teams for compatibility assistance or consider rolling back the FedEx plugin update temporarily.

This approach helps determine whether the shipping plugin update caused incompatibility affecting shipping calculations during checkout with shared carts and restricted category visibility.

Why is the Liftgate option not appearing on my checkout page after updating the PluginHive FedEx plugin?

1. Confirm installation of the custom Liftgate add-on on your WordPress site.
2. Check PluginHive liftgate configuration settings to ensure the option is set to mandatory and hidden from customers.
3. Share plugin setting screenshots and product/test URLs with PluginHive support for further assistance.

Why is the FedEx rate not calculating at checkout and only the fallback rate is appearing?

1. Enable "Debug Mode" in the plugin settings under the General tab.
2. Check the rates again to trigger logging.
3. Submit a Diagnostic Report via the "Help & Support" page in the plugin settings.
4. Review the diagnostic report for errors such as missing product weight or dimensions.
5. Edit the respective product(s) in WooCommerce and add the required weight and dimension values.
6. After adding these details, rates should calculate correctly at checkout.

Why is the cheapest shipping option being selected by default, and how can I configure the default shipping method in the PluginHive FedEx plugin?

1. Verify your WooCommerce shipping settings to ensure no conflicting default shipping methods are set.
2. Review the FedEx plugin settings for any options related to default shipping preferences (most versions do not allow changing the default within the plugin itself).
3. If you require a specific shipping method to be pre-selected, a custom code snippet or third-party plugin customization may be necessary.
4. Always ensure your FedEx plugin version is up to date to access all available configuration options.

Why is the "Generate Package(s)" button not automatically adding the correct packages for Mix and Match products even though shipping is calculated correctly at checkout?

1. The plugin’s automatic package generation may not fully support the Mix and Match product type in all configurations.
2. Custom modifications to plugin files can interfere with package generation.
3. Conflicts with other plugins, such as WooCommerce Product Bundles, may prevent proper package assignment.

Resolving the issue requires ensuring no custom modifications interfere, testing with conflicting plugins disabled, and confirming correct settings in the Packages tab.

Why is a “Shipping Rate $12” option appearing on my FedEx shipping options, and how can I remove it from the cart page?

1. Access the plugin settings in your WordPress admin dashboard.
2. Locate the fallback or “Shipping Rate” configuration within the plugin’s shipping methods or general settings.
3. Remove or clear the fallback shipping cost value. In the case referenced, removing the cost caused the fallback shipping option to disappear from the cart.
4. Save the changes and refresh the cart/checkout page to verify the fallback option is no longer visible.

Why don't I see the FedEx shipping method listed under Shipping Zones, and how can I enable FedEx shipping for checkout?

1. Go to the FedEx Settings section in the PluginHive plugin.
2. Navigate to the **Rates and Label** tab.
3. Activate the **Real-Time Rates** option by enabling it.

Why don’t I see FedEx shipping options on the cart or checkout page for South African addresses when using the PluginHive FedEx plugin?

FedEx does not provide intra-country shipping services within South Africa, which is why FedEx shipping options do not appear for South African addresses at checkout. The PluginHive FedEx plugin shows live FedEx shipping rates based on the service availability for the shipping destination. If you enter a US address or another country where FedEx services apply, the FedEx shipping options will display correctly on the cart or checkout page.

Why does the WooCommerce Block Checkout trigger multiple FedEx rate API requests while the Classic Checkout does not?

The WooCommerce Block Checkout uses a modern block-based page structure with enhanced interactivity, where shipping rates are dynamically refreshed on multiple cart and checkout events (e.g., quantity changes, address updates). This leads to multiple API calls for shipping rates during a single user session or interaction. In contrast, the Classic Checkout performs fewer API calls, generally one per checkout load or update. Therefore, the Block Checkout’s architecture inherently causes more frequent shipping rate requests, resulting in longer cumulative load times for FedEx rates, which are slower to return compared to UPS.

Why does the updated shipping address not show correctly on the checkout page after updating it on the cart page with the FedEx plugin active?

1. Clear your website cache and browser cache to eliminate stale data that may cause outdated addresses to appear.
2. Confirm you are using the latest versions of both WooCommerce and the FedEx plugin to avoid compatibility issues.
3. Verify that no other plugins or customizations conflict with WooCommerce’s address update mechanism.

Why does the shipping rate not show on my checkout page after installing the PluginHive plugin?

The shipping rates will not display unless a complete shipping address, including a valid postal code, is entered on the cart or checkout page. The plugin requires full address details to fetch shipping rates accurately. If no rates show, ensure the postal code field is filled correctly before proceeding.

Why does the shipping option not appear in the cart or checkout page after activating the new API key despite the key showing as activated?

1. Ensure the PluginHive FedEx shipping plugin is updated to the latest version (e.g., 7.1.8).
2. Enable "Debug Mode" in the plugin settings under the General tab to capture error logs.
3. Reproduce the issue after enabling debug mode.
4. Submit a Diagnostic Report from the "Help & Support" page in the plugin settings to analyze the problem further.
5. Verify that the license is active under FedEx Registration → License Activation. If the license shows "Deactivated," follow the activation steps below.
6. If the license is active but errors occur (e.g., "Failed to get Internal Endpoints"), try deactivating and reactivating the plugin license, then re-register your FedEx account under FedEx Registration → Registration.

Why does the shipping method take a long time to load at checkout when using the PluginHive FedEx plugin, and how can this be resolved?

Loading delays at checkout when selecting a shipping method can stem from factors such as server response times, API communication with FedEx, or additional plugin conflicts. To address this:

1. Confirm that the PluginHive FedEx plugin and all dependencies are updated to their latest versions to ensure optimal performance.
2. Check the server performance and resource availability, as limited resources can slow API responses.
3. Test the checkout process using a default WordPress theme (like Storefront) and disable other non-essential plugins temporarily to identify if conflicts cause delays.
4. Verify that API credentials and plugin settings are correctly configured so the plugin communicates efficiently without retries.
5. Reach out to PluginHive support with specific logs or timing details if delays persist for deeper investigation.

Why does the shipping amount show in debug mode but not appear in the shipping options on the checkout page?

Ensure that you have enabled the relevant Shipping options under the "Rates & Services" tab in the plugin settings. These shipping services must be enabled for rates to appear. Note that the cart and checkout pages are managed by WooCommerce themselves, so PluginHive’s plugin only provides rate data but does not control their display. Verify your shipping service settings and WooCommerce setup to resolve this issue.

Why does the FedEx shipping option not show up for large quantities or heavy products in my cart, even though weights, dimensions, and stacking options are enabled?

1. In the plugin settings, enable the “Debug Mode” option to capture detailed shipping rate logs.
2. Reproduce the issue by adding the problematic products and quantities to the cart and checking for FedEx rates.
3. Navigate to the “Help & Support” page in the plugin settings and submit a Diagnostic Report referencing your issue. This report provides necessary data to identify the root cause.
4. If the report is not being received by the support team, double-check the submission process on the same page, or resubmit the diagnostic report.

Why does the FedEx shipping option not appear in my WooCommerce cart or checkout even though the plugin is activated and shipping is enabled for my regions?

1. Ensure that all FedEx shipping services are enabled in the PluginHive plugin settings.
2. Verify on the official FedEx website that FedEx provides shipping options for the same origin address ("ShipFrom"), destination addresses (“ShipTo” – e.g., Slovakia, Germany, Austria), and the package details (weight and dimensions) you have configured.
3. Confirm that the package details set for the product (weight, dimensions) comply with FedEx requirements for the selected shipping regions.
4. If any services are disabled or unavailable, enable or adjust them accordingly.
5. After making necessary changes, test the shipping option again in your WooCommerce cart and checkout.

Why does the FedEx shipping method appear at checkout before any shipping address is entered?

At initial checkout, if the default or previously saved address is valid (such as a correct zipcode), the FedEx plugin queries the FedEx API and displays available shipping rates, so the shipping method appears. If the address field is empty or contains a valid default address, the FedEx shipping method will show. However, if the entered address or zipcode is invalid or incomplete (e.g., an incorrect zipcode format), the FedEx plugin will not receive any rates from FedEx and will remove the FedEx shipping method from the checkout display accordingly.

Why does the FedEx plugin show different shipping rates after entering the street address at checkout compared to the estimated rate at the cart level?

1. Ensure both "Ground" and "Ground Home Delivery" services are enabled in the FedEx plugin under the Rates & Services tab.
2. Check if the service names have been modified or renamed within this tab, as it can impact rate calculations.
3. Manually verify rates for the package on FedEx’s own site or through your FedEx account using identical package details and addresses. This behavior is due to FedEx’s rate structure, not a plugin error.

Why does the FedEx "Home Delivery" shipping option disappear from the checkout page while it appears on the cart page, and how can I resolve this issue?

• If the address is residential, FedEx returns the "Home Delivery" service.
• If the address is commercial, FedEx returns the "Ground" service instead of "Home Delivery".

Your WooCommerce FedEx plugin does not control this classification; it simply displays the shipping methods returned by the FedEx API. This is why "Home Delivery" appears on the cart page but may disappear at checkout if the address is interpreted differently.

1. Verify the classification of your shipping addresses (residential vs. commercial).
2. In WooCommerce settings, locate and **uncheck the option that forces all addresses to be treated as residential**. This setting can cause inconsistencies in how FedEx classifies addresses and returns shipping methods.
3. Enable both "Home Delivery" and "Ground" shipping services in your FedEx plugin settings. This ensures that regardless of the classification, the respective FedEx service is offered at checkout.

By allowing both services and adjusting the WooCommerce address classification setting, you ensure shipping options correctly appear for your customers.

Why does the checkout take a very long time to calculate when adding more items to the cart, and how can I troubleshoot this issue with FedEx & WooCommerce plugins?

1. Activate Debug Mode in the plugin to capture detailed logs.
2. Temporarily deactivate all other plugins except FedEx WooCommerce Shipping and WooCommerce. This helps identify potential conflicts with other plugins.
3. Test the checkout again to see if the issue persists with only the essential plugins active.
4. If the issue continues, record a screencast replicating the problem to capture the exact behavior for further analysis.
5. Review the error logs generated in debug mode for any critical errors or warnings that indicate the root cause.

Why does selecting the "Alcohol" option in the FedEx shipping details make all FedEx shipping methods disappear from the cart page for a product?

When the "Alcohol" box is checked in the FedEx shipping section of a product’s settings, FedEx shipping methods may no longer appear on the cart page because FedEx restricts or prohibits shipping alcohol to certain destinations or under specific conditions. To resolve or investigate this issue, the following steps are recommended:

1. Enable "Debug Mode" in the plugin settings under the General tab.
2. Reproduce the issue by selecting the "Alcohol" option and checking the cart page.
3. Navigate to the "Help & Support" page within the plugin and submit a Diagnostic Report.
4. If no errors appear in the diagnostic logs, share admin website access and order/product details with PluginHive support for deeper investigation, as live testing with real product links and shipping addresses helps identify restrictions or configuration issues.

This process ensures the cause—whether FedEx’s shipping policy on alcohol or plugin configuration—can be accurately diagnosed and addressed.

(Note: The conversation did not contain a complete resolution or configuration workaround for the alcohol shipping issue beyond diagnostic steps and support escalation.)

Why does my store show multiple UPS shipping services in the cart and checkout even though I have selected only one or two services in the plugin settings?

1. **Avoid Duplicates Across Configuration Areas:** Ensure you configure UPS shipping services exclusively either in the WooCommerce shipping zones or within the PluginHive rates and services section—but not both simultaneously.
2. **Review Shipping Zone Settings:** Go to **WooCommerce > Settings > Shipping > Shipping Zones**, and verify that only the desired UPS services are enabled for relevant zones.
3. **Check Plugin Services Settings:** In the PluginHive UPS plugin settings, confirm that only the intended UPS services are selected to be offered at checkout.
4. **Save and Test:** After making changes, save all settings and test shipping rates by entering various addresses to confirm that only your selected UPS services appear at cart and checkout stages.

Following these steps should ensure that only the UPS shipping services you intend to offer are visible to customers during their purchase process.

Why does enabling Real-Time Rates in the Rates & Services category cause my site to fail loading the address estimate on the cart and block payment options on checkout? How can I fix this issue?

This issue often occurs due to conflicts between plugins or outdated plugin versions. To resolve it, follow these steps:

1. Ensure your PluginHive plugin is updated to the latest version (at least version 7.1.1).
2. If the problem persists, deactivate all other plugins except WooCommerce and the PluginHive FedEx plugin.
3. Check if the issue still occurs after deactivating other plugins.
4. Reactivate plugins one by one while testing each time to identify if any specific plugin causes a conflict.
5. Remove or keep deactivated any plugins found to cause conflicts or that are unnecessary.
6. Confirm that enabling Real-Time Rates no longer causes site loading or checkout payment issues.

This systematic approach helps identify and eliminate plugin conflicts that affect site functionality related to real-time shipping rates.

Why do shipping rates fail to load for Canadian addresses on the checkout page, while US addresses work fine?

1. Enable the FedEx plugin’s Debug Mode and attempt to get rates for a Canadian address to gather diagnostic data.
2. Submit a diagnostic report via the plugin’s “Help & Support” page for further analysis.
3. Confirm the Canadian address is valid and matches FedEx’s accepted format by checking the same details on fedex.com.
4. Check for any critical errors on your site affecting cart or checkout functionality as these can interfere with plugin operations.
5. Temporarily deactivate the FedEx plugin and check whether WooCommerce can process Canadian addresses correctly without the plugin. If WooCommerce processes the Canadian address successfully, the plugin will then be able to display live rates.
6. Clear site caches and test in incognito mode to eliminate cached data causing stale or incorrect address handling.

Why do not all four enabled FedEx shipping options show up during checkout, and how can I ensure all desired service options appear?

1. Enable the “Home Delivery” service in your plugin settings to cover residential shipments.
2. Confirm that all shipping services you want offered are enabled in the plugin.

Why do FedEx shipping rates show in debug mode but not appear on the shipping options during checkout for Chile addresses? Is there a way to use city names instead of postal codes in Chile?

1. Ensure the Shipping Options are enabled under the "Rates & Services" tab in the plugin settings. Only enabled shipping services will appear at checkout.
2. The cart and checkout pages are controlled by WooCommerce, not the plugin. Any display issues may relate to WooCommerce or theme settings.
3. For Chile, since postal codes are less commonly used, the plugin primarily relies on postal codes to fetch rates. It does not support shipping rate calculation by city name alone. You should continue providing postal codes even if they're used minimally.
4. The absence of certain FedEx services like "FedEx Priority" for Chile can cause rates to show in debug logs but not on checkout. This was resolved by updating the plugin’s country-service mapper in a plugin update (version 7.1.4 and later).
5. Updating to the latest plugin version ensures all Chile-specific FedEx services are supported and rates display correctly.

Why do FedEx shipping rates increase or change after entering the street address at checkout compared to the estimated rate at the cart level?

1. For Commercial addresses, FedEx applies the "Ground" service rate.
2. For Residential addresses, FedEx applies the "Ground Home Delivery" rate, which is often higher.

Why do FedEx shipping rates change and increase after adding the street address at checkout compared to the estimated shipping rate at the cart level?

1. Ensure both "Ground" and "Ground Home Delivery" services are enabled in the FedEx plugin settings under the Rates & Services tab.
2. Verify if the service names have been modified or renamed in the Rates & Services tab, as this might affect rate calculation.
3. Log into your FedEx account and manually check the shipping rates for the same package details and addresses to confirm the differences.

Why do FedEx shipping methods default to FedEx Express or alphabetical order at checkout, and how can this be managed?

WooCommerce selects the first shipping service alphabetically as the default option on the cart and checkout pages. This means if multiple FedEx services are enabled, the one that appears first alphabetically (such as FedEx Express or FedEx 2Day) will be pre-selected by default, even if it is more expensive. Within the FedEx plugin itself, there is no built-in feature to set the default shipping method by price or priority. The default selection behavior is controlled by WooCommerce.

Why can’t the shipping method be changed on external sites like Attackpak.com or PayPal during checkout?

1. PayPal and similar gateways receive the finalized shipping data prior to redirect for payment processing.
2. Changing shipping methods on PayPal or other external sites is not supported because it would create order inconsistencies.
3. Any shipping method changes must be done within your WooCommerce checkout process before reaching the payment gateway.

Why can't I change the street address during a test order in the cart or checkout page using the PluginHive FedEx shipping plugin?

The PluginHive FedEx shipping plugin does not control the address fields in WooCommerce; it only provides live FedEx rates based on the address entered. You can only change the street address on the Checkout page, not on the cart page. Therefore, to modify the street address, make sure you update it on the Checkout page during the order process. The cart page does not allow editing of the street address by design in WooCommerce.

Why are the shipping options not showing up on the checkout in a multisite setup with two activated license keys?

1. Run a debug or inspection on the checkout process to identify any products lacking weight and dimension data.
2. Add accurate weight and dimension values to all forced-sell items or any item that influences shipping calculations.
3. Clear caches and re-test the checkout to confirm that shipping options appear correctly. Ensuring every product in the cart has complete package information is crucial for shipping methods to function properly.

Why are the shipping options not displaying on the checkout and cart page despite having the plugin installed and the API key active?

1. Enable Debug Mode in the plugin settings to capture detailed logs.
2. After enabling, attempt to fetch shipping rates by entering different shipping addresses on the checkout page.
3. Submit the diagnostic report generated by the plugin following the instructions provided in the plugin interface (usually includes a reference number).
4. Review the diagnostic logs for any errors, such as “Forbidden” status from FedEx, which indicates permission or license issues.

Why are the PluginHive plugins’ assets not loading on the staging environment, leading to shipping options not being visible at checkout?

1. Caching: Server-level or plugin caching may prevent new asset files from loading—try clearing all caches including object, browser, and CDN caches.
2. Debug Mode: If WP_DEBUG or other debug/development options are enabled, they could interfere with asset loading.
3. File Permissions: Incorrect permissions on plugin directories or asset files can block loading.
4. URL or Path Mismatch: The staging environment’s URLs or paths might be different/not properly set, causing asset URLs to 404.
5. Plugin conflicts: Another plugin or theme could be blocking or overriding the assets.

Why are the FedEx shipping rates sometimes incorrect in the cart/checkout, labels not auto-creating in WooCommerce, and backend label calculations failing intermittently, even after licenses are renewed and sites re-registered?

1. Ensure each PluginHive license is correctly activated and linked with its corresponding FedEx account registration.
2. If problems persist, re-register all sites and their FedEx accounts in the plugin settings.
3. Verify that licenses have not expired or been deactivated remotely by PluginHive, as this will cause shipping and label generation failures.
4. Clear site caches and deactivate/reactivate the plugin after making license or account changes.
5. Monitor for “license expired” warnings in the FedEx plugin Registration page and address immediately by re-linking accounts if needed.

Why are some FedEx shipping services not showing on the cart or checkout page even though the API returns them?

1. Go to the FedEx plugin settings in your WordPress admin.
2. Locate the available FedEx shipping services list.
3. Enable the freight services you want to offer (e.g., FEDEX_FIRST_FREIGHT, FEDEX_1_DAY_FREIGHT).
4. Save the settings. This will allow those FedEx shipping options to appear during checkout.

Why are shipping options not appearing on my website checkout page when using the PluginHive FedEx Shipping plugin?

1. Confirm that the **Real-Time Rates** feature is enabled in the plugin settings.
2. Check that every product has complete **weight and dimension** details entered, as missing values can prevent rate calculation.
3. Ensure your **FedEx registration information** is correctly completed and entered within the plugin.
4. Verify that the **shipper/origin address** configured in the plugin is accurate and complete.
5. Make sure you are providing mandatory shipment destination fields such as **country, state, city, and postal code** to fetch live rates from FedEx.

Why are real-time FedEx shipping rates not displaying on my WooCommerce cart/checkout page despite enabling real-time rates, providing product weights and dimensions, correct credentials, and correct shipper address?

1. Real-Time Rates must be enabled in the Plugin settings.
2. Each product must have accurate weights and dimensions specified.
3. Your FedEx API credentials must be valid and correctly entered in the plugin.
4. The shipper/origin address in the plugin settings must be complete and accurate.
5. The shipping origin address must include country, state, city, and postal code, as FedEx requires these mandatory fields to fetch live rates.

Why are no shipping prices or shipping options showing for customers ordering domestically from Belgium, even though domestic shipping is enabled in the PluginHive settings?

1. Navigate to the plugin’s Packaging settings.
2. Disable FedEx Standard Boxes for packaging selection.
3. Enable supported packaging options such as FedEx Pak, FedEx Envelope, or configure Custom Boxes.
4. Test shipping rates again on your webshop.

Why are multiple shipping options displayed in my cart when multiple shipping rules match the conditions?

1. Review all your shipping rules carefully in the plugin settings.
2. Modify the cart conditions of each rule to make them more specific and mutually exclusive so only one rule matches any cart scenario.
3. Save the updated rules and test the checkout page to verify only the intended single shipping option is shown.
4. If you need help configuring the conditions correctly, consult the plugin documentation or contact support.

Why are FedEx shipping services not appearing at checkout even after installing the PluginHive FedEx plugin and configuring it for all countries, including Chile and Uruguay?

1. Open the PluginHive FedEx plugin settings and navigate to the "General" tab.
2. Enable the "Debug Mode" option to allow detailed logging of the plugin’s operations.
3. Perform test checkouts for the relevant countries (Chile, Uruguay) to generate rate requests while debug mode is active.
4. Go to the "Help & Support" page within the plugin settings and submit a Diagnostic Report following the on-screen instructions.
5. Send this Diagnostic Report to PluginHive support so they can analyze the issue and provide targeted assistance.

Why are FedEx shipping rates not showing on my website checkout or cart page?

1. Check and correct the product weights in your store, ensuring weights are accurate and realistic.
2. If any product legitimately exceeds 150 lbs, enable the corresponding FedEx freight shipping services in the plugin settings.
3. After adjusting weights and services, test the shipping rates again on your cart or checkout page.

Why are FedEx shipping rates not displaying on the cart or checkout page when FedEx COD (Cash on Delivery) is enabled, and how do I resolve this?

1. Navigate to the FedEx shipping plugin settings in your WordPress admin.
2. Locate the FedEx COD option under shipping services or payment settings.
3. Disable or uncheck the FedEx COD service.
4. Save the settings and refresh the cart/checkout page.

Why are FedEx shipping options not showing during checkout, and why can’t I create shipments from wp-admin even though everything was working fine before?

1. Update the WooCommerce FedEx Shipping plugin to the latest version (7.1.6).
2. Deactivate your current plugin license by navigating to FedEx Shipping → License Activation in your WordPress admin panel.
3. Reactivate the plugin license within the same section.
4. Re-register your FedEx account in the plugin settings to ensure proper linkage.

Why are FedEx shipping options not appearing on the WooCommerce checkout page after installing and setting up the plugin?

1. Go to the plugin settings in your WordPress dashboard.
2. Enable the “Debug Mode” option to log shipping requests and responses.
3. Reproduce the issue by checking the cart or checkout page to trigger shipping rate calculations.
4. Navigate to the "Help & Support" page within the plugin settings.
5. Submit a Diagnostic Report via this page, including detailed logs generated by the debug mode.
6. Provide the support team with your reference ticket number to allow them to analyze the issue thoroughly.

Why are FedEx shipping options no longer appearing at checkout after recent updates, and how can I fix this issue?

1. Ensure you are using the latest FedEx plugin version (7.0.8 or above).
2. Go to the FedEx Registration section within the plugin settings.
3. Re-register your FedEx account credentials to refresh the connection.

Why are FedEx live shipping rates not showing on my website’s cart or checkout page?

1. The “Real Time Rates” option must be enabled in the PluginHive plugin settings.
2. Verify that all products have accurate weights and dimensions entered, as missing values can prevent rate calculation.
3. Confirm that the shipper/origin address configured in the plugin matches your actual shipping origin.
4. Ensure your FedEx account is properly registered and connected within the plugin settings.

Why are FedEx live shipping options not displaying on my WooCommerce cart or checkout page, and how can I fix this issue?

1. Enable the “Real Time Rates” option in the WooCommerce FedEx Shipping plugin settings.
2. Verify that all products have accurate weight and dimensions specified in WooCommerce; missing or incorrect product weight/dimensions can prevent rate calculations.
3. Confirm your shipper and origin address details are correct and match the shipping zones configured.
4. If the issue continues, activate the “Debug Mode” within the plugin settings to gather detailed error information during rate calculation.
5. After testing with Debug Mode enabled, submit a Diagnostic Report via the plugin’s “Help & Support” page for further analysis and assistance.

Why are FedEx INTERNATIONAL_FIRST and SMART_POST shipping options not visible on the cart page even though they are selected in the plugin settings?

1. FedEx SmartPost does not support international shipments, so it will not appear as an option for international destinations.
2. The INTERNATIONAL_FIRST service will only appear if FedEx returns a valid rate for the exact package and address details used in the cart.
3. To verify, check the FedEx account directly for the package and address rates to confirm whether INTERNATIONAL_FIRST appears there.
4. Enable “Debug Mode” in the plugin settings, check rates again, and submit the Diagnostic Report via the plugin’s “Help & Support” page to assist troubleshooting.

Why are all FedEx shipping options visible in the store but not selectable during checkout?

1. Conflicting WooCommerce shipping zones or settings that restrict selection of certain methods.
2. Plugin compatibility issues or version mismatch—ensure your WooCommerce and PluginHive FedEx plugin are both updated to compatible versions.
3. Shipping restrictions configured in the FedEx plugin setup (e.g., certain services may be disabled or restricted based on product or destination).
4. Cache or JavaScript conflicts on the checkout page preventing proper interaction—clear site cache and disable any conflicting plugins/themes for testing.
5. Ensure that weight and dimensions for products are correctly set, as some shipping methods require this data to be valid to allow selection.

Why am I unable to see FedEx shipping methods in WooCommerce Shipping Zones, and how can I properly display FedEx calculated shipping rates at checkout?

1. Ensure the PluginHive FedEx plugin is installed and activated.
2. In the plugin’s settings, enable the **Real-Time Rates** option. This allows the plugin to fetch live FedEx rates directly during checkout.
3. Understand that FedEx shipping methods won’t appear as individual methods under WooCommerce Shipping Zones; they are only shown as live rate options at checkout.
4. Use the **PH Hide WooCommerce Shipping Methods & Rate Adjustment** plugin if you want to control the visibility of FedEx or other shipping methods based on product classes or specific conditions (e.g., hiding FedEx when free shipping applies to some products). This plugin provides granular control over shipping method display under complex shipping rules.

Why am I seeing plugin logs on the cart/checkout page, and how can I stop them from appearing?

1. Access your plugin settings in the WordPress admin dashboard.
2. Locate the "Debug Mode" option and disable it to prevent logs from displaying on the front end.
3. Alternatively, you can enable the "Silent Debug Mode" option if you want logs to be generated but not visible on the cart/checkout page. This way, logging still happens in the background without showing it to customers.

Why am I seeing a recurring amount during checkout if I only want to pay year to year without automatic renewals?

The subscription purchase is configured to renew automatically by default to ensure uninterrupted access. However, you can proceed with the purchase to get full access for one year. If you do not want recurring payments, you can cancel the auto-renewal at any time after purchase. Canceling auto-renewal means you won’t be charged again once your current subscription period ends, and you can manually renew the subscription whenever you wish.

Why am I seeing "No Shipping options were found" for certain addresses on the cart and checkout pages in the PluginHive FedEx shipping plugin?

1. Missing product weight and dimensions – FedEx requires these details to calculate shipping rates.
2. Invalid or incorrect FedEx API credentials in the plugin configuration.
3. Incorrect shipper/origin address configured within the plugin settings.

Why am I seeing "No shipping options available" on the cart checkout despite my PluginHive FedEx plugin showing as activated, and how can I fix it?

1. Enable Debug Mode in the plugin settings by navigating to the **General** tab and turning on the **Debug Mode** option.
2. Reproduce the issue by trying to checkout with any address.
3. Go to the **Help & Support** page within the plugin and submit a Diagnostic Report as per the instructions.
4. Review the diagnostic logs for any errors. A common error is a "Forbidden" status, indicating license or API key issues.
5. Deactivate the FedEx plugin license by going to **FedEx Registration** > **License Activation** in your WordPress admin.
6. Reactivate by re-registering your FedEx account using the correct API key and license credentials.

Why am I not seeing FedEx shipping options on my cart or checkout pages, and how can I fix it?

1. Edit each product in your WooCommerce store and ensure that a valid **weight** is entered. Dimensions can also be added if desired.
2. Save the product updates.
3. Test the cart/checkout page again to verify FedEx shipping options display correctly.

Why am I not seeing FedEx shipping options at the checkout page when I add a YITH Bundle Product along with simple or variation products in my cart, and how can I ensure FedEx live rates display correctly for these products?

1. Contact the YITH Bundle Products plugin support team to confirm whether their plugin supports dynamic shipping rate calculations with third-party shipping plugins like PluginHive FedEx.
2. Verify if there are any settings or integration requirements on the YITH Bundle Products side to enable compatibility with live shipping rate providers.
3. If no compatibility exists, consider using alternative bundling solutions known to work with PluginHive FedEx or adjust the product configuration to avoid bundling issues.
4. As a workaround, test with simple and variation products alone to confirm FedEx rates appear properly, then isolate how bundles affect shipping calculations.

Why am I not seeing FedEx shipping options at checkout even though all FedEx validations have passed and debug mode is enabled?

1. Go to your product settings in your store backend.
2. Verify and enter the weight (in the required units).
3. Verify and enter the product’s dimensions (length, width, height) accurately.

Why am I not getting the closest FedEx Hold at Location options for Quebec addresses in the PluginHive FedEx plugin, and why do the suggested locations seem farther away than those on the FedEx website?

This occurs because the PluginHive FedEx plugin currently does not support the Hold at Location type called **FEDEX_AUTHORIZED_SHIP_CENTER**, which is commonly used by FedEx for certain locations, including some in Quebec. Although these locations appear in the FedEx API response, the plugin excludes them from the selection shown on the cart, checkout, and order edit pages. As a result, the plugin displays only the supported location types, which may not always be the closest or most relevant options for certain addresses.

• FEDEX_EXPRESS_STATION
• FEDEX_FACILITY
• FEDEX_FREIGHT_SERVICE_CENTER
• FEDEX_GROUND_TERMINAL
• FEDEX_HOME_DELIVERY_STATION
• FEDEX_OFFICE
• FEDEX_SHIPSITE
• FEDEX_SMART_POST_HUB
• FEDEX_ONSITE

Because **FEDEX_AUTHORIZED_SHIP_CENTER** is excluded, this causes the discrepancy you see with locations in Quebec compared to what FedEx’s own website provides.

Why am I getting the message about ZIP code not being supplied on the product or cart page, and how can this be resolved?

1. Ensure that the customer or admin enters a full shipping address with all mandatory fields filled: country, state, city, and ZIP code.
2. Check if WooCommerce is passing incomplete address details to the cart or checkout page. An incomplete address may cause shipping rate fetch attempts that fail or generate warnings.
3. Instruct site visitors to input their complete shipping address before shipping rates can be displayed. This is standard for FedEx live rates since accurate address data is critical for rate calculation.
4. If you see this happening by default without user input, check your theme or any customizations that may auto-fill partial addresses, leading to incomplete data being submitted.
5. Working closely with your WooCommerce developer or team to ensure proper address validation and collection before rate requests are made is recommended.
6. Use the FedEx plugin’s debug mode and diagnostic report functionality to capture logs that can help identify why incomplete addresses are processed.

Why am I getting the "There is no shipping method" message on the cart and checkout pages even though I have entered correct delivery address and authentication details, and the test connection shows success? Also, why are half of the API credential settings hidden in the plugin?

The "There is no shipping method" message usually appears when the FedEx shipping rates are not being fetched correctly due to a plugin or account registration issue. Regarding the hidden API credentials in the settings form, this is by design for security reasons. The API tokens or credentials initially appear but then disappear due to caching, which is normal and does not impact the plugin’s functionality. To troubleshoot the missing shipping rates, follow these steps:

1. Go to the General tab in the plugin settings.
2. Enable the "Debug Mode" option.
3. Attempt to get shipping rates again on the front end.
4. Navigate to the "Help & Support" page within the plugin settings.
5. Submit a Diagnostic Report through the instructions provided there.

This diagnostic information will help identify the root cause of the issue.

Why am I getting a critical error and unable to get live FedEx shipping rates on the cart/checkout page?

The critical error occurs because your WooCommerce version (4.0.1) is not compatible with the latest FedEx WooCommerce Shipping plugin. The plugin requires a minimum WooCommerce version of 7.7.0 to function correctly. To resolve this issue, update your WooCommerce installation to version 7.7.0 or higher. After the update, the FedEx plugin will be able to access the required classes and APIs, enabling live rates retrieval without errors.

Where does the "Shipping options will be updated during checkout" message and the "Calculate shipping" button come from, and can I modify this wording?

The message "Shipping options will be updated during checkout" and the "Calculate shipping" button are native to WooCommerce, not the PluginHive FedEx plugin. The plugin cannot modify or control these messages. When a customer enters a shipping address and clicks "Calculate," the plugin retrieves and displays the FedEx live shipping rates. To modify this message’s appearance or text, you need to customize your WooCommerce theme or use a WooCommerce-compatible plugin that manages the shipping calculator interface.

Where do the FedEx shipping prices displayed on WooCommerce checkout come from, and how can I set custom shipping prices for different countries?

1. Use the “Price Adjustment” feature found under the Shipping Method column in the Rates & Services tab of the plugin.
2. You can increase or decrease the displayed shipping cost by a fixed amount or percentage (e.g., adding 100% to effectively double the displayed shipping price, which can help include return shipping costs).

Where can I apply the discount code during checkout on PluginHive's payment page?

You can apply the coupon code on the checkout page itself. Look for the designated field labeled for discount or coupon codes before finalizing your payment. Enter the code there and ensure it is applied to see the discounted amount reflected in your order total. If the field is not immediately visible, try expanding any sections related to payment or offers.