Customization & Modifications – WooCommerce Shipping Plugin for FedEx FAQs

Will the PH Hide WooCommerce Shipping Methods & Rate Adjustment plugin integrate seamlessly with the PluginHive FedEx plugin and the Multi-Vendor plugin for shipping rate calculations?

Yes, the Hide Shipping Methods plugin works seamlessly with the PluginHive FedEx plugin and the Multi-Vendor plugin. The Multi-Vendor Shipping Addon acts as an integration layer that connects FedEx, UPS, and Multi-Carrier shipping plugins to multi-vendor environments. It supports major multi-vendor solutions including Dokan Multi-Vendor, WooCommerce Product Vendors, WCFM Marketplace, and WC Vendors Pro. Each vendor or warehouse can have its own shipping origin address, which the system uses to calculate accurate shipping rates for products shipped from different locations. This combined setup ensures smooth operation of all three plugins together.

Why might the default shipping selection feature of the PluginHive addon work on the demo site but not on my live WooCommerce installation?

1. Conflicts with other active plugins that affect shipping methods or checkout display.
2. Custom themes or code snippets altering shipping method rendering or order.
3. Caching layers (server cache, WooCommerce persistent cart, or third-party caching plugins) serving outdated configurations.
4. Misconfiguration or incorrect entry of shipping method values in the addon settings.
5. Differences in WooCommerce or plugin versions causing compatibility issues.

(Note: The conversation included screenshots and login URLs, which are noted here but excluded from FAQs per instructions.)

Why is the WooCommerce FedEx Shipping Plugin with the Add More Shipping Fields addon only sending one package for multi-part products, causing undercharged shipping fees since July 15th?

This issue occurs because the version of the Add More Shipping Fields addon being used is outdated. The older free version no longer calculates shipping costs correctly for multi-package products in recent WooCommerce or plugin updates. The solution is to upgrade to the latest paid version of the addon, which resolves this multi-package calculation problem. The latest version (1.2.0) is compatible with current WooCommerce and FedEx plugin versions and ensures accurate shipping cost calculation for multi-part products.

Where can I purchase the "Default WooCommerce Shipping Method addon" and what is the price?

The addon is available for purchase on the PluginHive website. Its regular price is $200; however, PluginHive may offer discounts on request. For example, a goodwill 50% discount was offered, reducing the price to $100. You can purchase it via this link: https://www.pluginhive.com/product/customization-for-pluginhive-woocommerce-plugins/

Where can I purchase the "Default WooCommerce Shipping Method addon," and what is its price?

The addon is available for purchase directly from the PluginHive website at https://www.pluginhive.com/product/customization-for-pluginhive-woocommerce-plugins/. The regular price is $200, though you can sometimes request discounts, such as a 50% goodwill discount offered previously, reducing the price to $100. After purchase, you will receive a zip file for installation and instructions.

What versions of PluginHive’s UPS and TForce shipping plugins support the PH WooCommerce Shipping for Custom Product Fields addon integration with Uni CPO?

• UPS plugin version 6.1.5 and above
• TForce plugin version 1.0.3 and above

What steps should I follow to provide access to PluginHive for custom addon development integrating CPO Builder dynamic measurements with shipping plugins?

1. Grant PluginHive **admin login credentials** for a staging WooCommerce site configured with CPO Builder and your products.
2. Provide **FTP access credentials** to the same staging environment, ensuring the FTP user has access to all necessary directories.
3. Verify that the WordPress user is assigned the “Administrator” role to allow full access to the dashboard.
4. Maintain open communication to promptly respond to any PluginHive requests or clarifications during the integration and testing.

What steps should I follow to enable and configure the PH WooCommerce Shipping for Custom Product Fields addon for use with Uni CPO and shipping plugins?

1. Install and activate the PH WooCommerce Shipping for Custom Product Fields addon alongside your preferred PluginHive shipping plugin (UPS, FedEx, or TForce).
2. Within the addon settings, locate the fields to map Uni CPO option keys for weight, length, width, and height. Enter the exact keys/names used by the Uni CPO plugin’s custom fields.
3. Ensure your shipping plugins are updated to their required compatible versions (UPS v6.1.5, TForce v1.0.3, or FedEx v7.1.1+).
4. Test your setup thoroughly in a staging environment to confirm that dynamic weight and dimension values from Uni CPO are accurately used in rate calculations and shipping label printing.
5. Contact PluginHive support if you encounter any issues or require assistance with the setup process.

What is the difference between the PluginHive FedEx plugin, WooCommerce Shipping Services plugin, and the Multi Vendor Shipping Addon, and how do they work with multiple vendors?

1. **PluginHive FedEx Shipping Plugin:** Specifically provides FedEx live rates and label generation; designed for FedEx carrier only. Requires vendor shipping addons for multi-vendor address handling (e.g., Multi Vendor Shipping Addon).
2. **WooCommerce Multi Vendor Shipping Addon:** Connects multi-vendor plugins like WC Vendors Pro with the FedEx plugin to fetch vendor-specific shipping addresses and calculate accurate rates per vendor. Needed for multi-vendor FedEx setups.
3. **WooCommerce Shipping Services Plugin:** A multi-carrier plugin that supports live rates, label printing, and order tracking for multiple carriers including USPS, UPS, FedEx, DHL, and others. It includes multi-vendor support but only for Dokan and WCFM Marketplace plugins. It does NOT support WC Vendors Pro and cannot be used simultaneously with the Multi Vendor Shipping Addon for multi-vendor setups.

What is the Add More Shipping Fields addon and how does it help when shipping one product in multiple cases?

The Add More Shipping Fields addon is a custom paid extension for the WooCommerce FedEx Shipping plugin that allows you to set up multiple weights and dimensions for a single product. This is particularly useful when you ship one product in separate packages or cases. With this addon, you can specify distinct package details for each shipment case, enabling accurate calculation of FedEx shipping rates for multi-package shipments. The addon costs $250 (non-refundable), so review your business needs carefully before purchasing. More details and setup instructions are available here: https://www.pluginhive.com/knowledge-base/pack-multiple-packages-using-woocommerce-fedex-shipping-plugin/

What functionality does the "Add More Shipping Fields" addon provide for WooCommerce products?

The "Add More Shipping Fields" addon allows you to specify multiple sets of shipping dimensions and weights for a single WooCommerce product. This is particularly useful when a product ships in multiple packages or cases. Key features include:

1. Seamless integration with both simple and variable product types.
2. Ability to add multiple weights and dimensions per product under the Shipping section.
3. More accurate FedEx shipping rate calculations based on actual multi-package shipments.
4. Simplifies managing complex products that do not fit into a single package scenario.

This addon helps optimize shipping cost calculations and improves customer shipping options accuracy.

What does the Default WooCommerce Shipping Method addon do?

1. Allows you to set a specific shipping method as the default option on your WooCommerce cart and checkout pages.
2. Enables you to reorder the sequence in which shipping methods appear to customers, thereby customizing the display order of shipping options.

What are the costs and support terms associated with the PluginHive WooCommerce FedEx Shipping plugin and its Multi-Warehouse Shipping Addon?

The PluginHive WooCommerce FedEx Shipping plugin is priced at $99 per year, which is a recurring subscription cost. The Multi-Warehouse Shipping Addon is a one-time purchase costing $250. Both the plugin and the addon come with 180 days (approximately 6 months) of support and updates included in the purchase. This support covers assistance with setup, help during major WooCommerce, WordPress, and core plugin updates, and troubleshooting related to the purchased solutions. After the 180-day support period ends, if you need further support or updates, you will need to repurchase the addon or customization service, though discounts may be offered. No additional features or development are included beyond this support term unless repurchased. For full details, you can refer to PluginHive’s official page on Customization & Consultation.

What access is required by PluginHive to implement and test the custom addon for dynamic shipping calculations?

1. Admin access to a staging site where the WooCommerce products are configured with the CPO Builder plugin. This staging environment allows for safe testing without affecting the live store.
2. FTP access to the staging site to deploy and debug the custom addon as needed during development and testing.

If I do not purchase the Add More Shipping Fields addon, can the PluginHive FedEx WooCommerce Shipping plugin split a single heavy product into multiple packages using the packaging settings?

Without the Add More Shipping Fields addon, the PluginHive FedEx WooCommerce Shipping plugin handles packaging based on the selected "Packing Process" option, the maximum package weight setting, and the individual product weight. Here is how it works:

• A single product's weight will **not** be split across multiple packages.
• For example, if the maximum package weight is set to 50 lbs and the product weighs 75 lbs:
• The plugin will create a **single package weighing 75 lbs**, even though it exceeds the max weight.
• If you have multiple quantities (e.g., 4 items each weighing 15 lbs):
• Packages will be created based on cumulative weight but not splitting individual items.
• This might result in two packages, such as one at 45 lbs and another at 15 lbs.

• The plugin will split the weight of an individual product across multiple packages based on the maximum package weight.
• For example, if the max package weight is 50 lbs and the product weighs 75 lbs:
• Two packages will be created — one weighing 50 lbs and the other 25 lbs.
• For multiple quantities (e.g., 4 items at 15 lbs each):
• It will split into packages that do not exceed the max weight, for example, one package at 50 lbs and another at 10 lbs.

In summary, without the addon, splitting a single product’s weight into multiple packages is only possible when using the "Pack purely divided by Weight" option. Other packing processes do not split single product weights but manage multiple quantities differently.

How to get the Add More Shipping Fields addon quickly if using WooCommerce versions above 10?

If your WooCommerce version is above 10, the addon zip file may only be provided after a scheduled major FedEx plugin release that ensures compatibility (in this case, a release planned for Friday). To get the addon immediately, downgrade WooCommerce to a version below 10 (e.g., 9.9.5), which allows the existing addon version to function properly. Then you can upgrade later once the compatible addon version is released.

How is the Add More Shipping Fields addon updated or maintained after purchase?

The addon will continue to function without further updates unless there is a major update to the WooCommerce FedEx Shipping plugin, WooCommerce itself, or WordPress. In such cases, PluginHive offers compatibility updates which may involve additional costs to ensure seamless functioning. Routine use does not require ongoing updates or subscriptions. Users can reach out to PluginHive support if they encounter issues or need assistance.

How do I correctly set FedEx Economy as the default shipping method using the PluginHive "Default WooCommerce Shipping Method addon"?

1. Proceed to your WooCommerce checkout page where the FedEx shipping options are displayed.
2. Inspect the shipping methods using your browser’s developer tools or view the shipping method key assigned (for example, via HTML input values on the radio buttons).
3. Use the precise shipping method value format (usually `<method_id>:<service_code>`) as shown on the checkout page. For example, `wf_fedex_woocommerce_shipping:FEDEX_ECONOMY_SELECT`.
4. Enter this exact string into the addon’s “Default Shipping Method” setting field.
5. Save the configuration and test by adding a product to cart and proceeding to checkout to verify if FedEx Economy is pre-selected.

How can I purchase and receive the Default WooCommerce Shipping Method addon from PluginHive?

1. Visit the PluginHive customization package page here: https://www.pluginhive.com/product/customization-for-pluginhive-woocommerce-plugins/
2. Complete the purchase of the $200 customization package.
3. After purchase, save the order or purchase number provided.
4. Share your purchase number with PluginHive support to initiate your request.
5. PluginHive will provide you with the addon zip file within two business days after verification of payment.

How can I hide only the "FedEx Home Delivery" shipping method for refrigerated items without hiding all FedEx shipping options using PluginHive's Hide WooCommerce Shipping Methods & Rate Adjustment plugin?

To hide only the "FedEx Home Delivery" shipping method for refrigerated items while keeping other FedEx options visible, follow these steps:

• In WooCommerce, navigate to **Products > Shipping Classes** and create a shipping class that includes all refrigerated products (e.g., "Refrigerated – Next-2nd").
• Assign this shipping class to all refrigerated products in your store.

• Open the **Hide WooCommerce Shipping Methods & Rate Adjustment** plugin settings.
• Create a new rule and **enable the Product parameter**.
• Select the shipping class created for refrigerated items as the condition. This tells the plugin to apply the rule only when the cart contains these specific products.

• Identify the exact shipping method ID or value for "FedEx Home Delivery." You can do this by inspecting the shipping options on the cart page (right-click on the shipping method name and use browser developer tools to find the method identifier).
• In the rule, choose to hide only this specific shipping method. Avoid using generic terms like "FedEx" alone, as that will hide all FedEx methods.

• Add refrigerated items (with the assigned shipping class) to the cart and verify that only "FedEx Home Delivery" is hidden.
• Add non-refrigerated gear items to confirm that "FedEx Home Delivery" remains visible.
• Make sure other FedEx services like "Next Day" or "2nd Day Delivery" remain available when refrigerated products are in the cart.

This approach isolates the hiding behavior to the "FedEx Home Delivery" method only for refrigerated product shipping classes, ensuring other FedEx options are unaffected.

How can I hide FedEx shipping rates in WooCommerce when local delivery is available based on certain ZIP codes?

1. WooCommerce Shipping Zones (you can create zones based on ZIP codes where local delivery applies)
2. Type of products purchased
3. Total cart weight or number of products
4. Total order price
5. Customer coupons used
6. WordPress user roles

1. Create a shipping zone in WooCommerce that covers the ZIP codes where local delivery is available.
2. Install and activate the PH Hide Shipping Methods & Rate Adjustment plugin.
3. Use this plugin to create a rule targeting that shipping zone to hide FedEx shipping methods during checkout.

You can explore the demo and detailed features here:

PH Hide Shipping Methods & Rate Adjustment for WooCommerce

This approach provides flexible control over when FedEx rates appear, allowing you to prioritize local delivery based on location.

How can I get the WooCommerce FedEx Multi-Warehouse Shipping addon to handle multiple warehouses for my shop?

The WooCommerce FedEx Multi-Warehouse Shipping addon is a paid solution available for $250 (non-refundable). This addon automatically selects the warehouse address based on the destination country for shipping. To acquire the addon, you need to purchase it from PluginHive’s official platform. Additionally, it is recommended to share your specific business requirements and use case, including examples of how you intend to use multiple warehouses, so that proper guidance and support can be provided for your setup and configuration.

How can I filter or hide specific FedEx shipping services on my WooCommerce site to avoid showing too many options to customers?

1. Inspect the checkout page to identify the exact shipping method values for each FedEx service displayed.
2. In the plugin settings, enter these shipping method values in the “Shipping Method” field to specify which services should be hidden or shown.
3. This enables you to hide unwanted FedEx options (such as express services for local customers) and show only appropriate services like ground shipping.
4. Explore a live demo of this plugin here: https://app.instawp.io/launch?d=v2&t=ph-hide-shipping-methods–rate-adjustment-for-woocommerce
5. For detailed setup instructions, refer to the knowledge base article: https://www.pluginhive.com/knowledge-base/setting-up-woocommerce-hide-shipping-methods-and-rate-adjustment/

Can the WooCommerce FedEx Multi-Warehouse Shipping addon assign a specific shipping address per product, especially if only services are offered instead of physical products?

• During checkout, the customer’s billing or shipping address is used as the ShipFrom address (origin).
• The store address configured in the plugin is treated as the ShipTo address (destination).

Can PluginHive support investigate site-specific issues related to the "Default WooCommerce Shipping Method addon" not selecting default FedEx shipping service?

1. Provide temporary administrator access (preferably on a staging environment) to PluginHive support.
2. Include details such as product links, complete shipping addresses used for testing, and the exact default shipping method value set in the addon.
3. Grant permission to temporarily deactivate other plugins, switch to the default theme, or remove customizations for conflict testing.
4. PluginHive’s team will then verify the configuration, replicate the environment, and attempt to resolve the issue.

Can I add multiple importers using the FedEx Imported Details addon for the PluginHive WooCommerce FedEx Shipping Plugin?

No, the FedEx Imported Details addon currently supports adding importer details for multiple countries, but it does **not** allow you to add multiple importers per country. You can only set one importer’s details per country in the addon.

After installing the PH WooCommerce Shipping for Custom Product Fields addon with the latest changes, what are the recommended next steps?

1. Access the addon settings within your WordPress admin dashboard.
2. Configure the newly added options for dimension adjustment or fixed dimensions according to your business needs (e.g., add buffer inches or override dimensions).
3. If your products have dynamic fields for weight or dimensions from your CPO plugin, ensure you map the correct Uni CPO keys for weight, length, width, and height in the addon settings.
4. Perform testing in a controlled staging environment by adding products to cart and proceeding to checkout to verify that shipping rates are calculated accurately based on either dynamic or adjusted dimensions.
5. Review shipping label generation to confirm correct dimension and weight data transfer.
6. Disable debug mode after testing to avoid cluttered logs.
7. Reach out to PluginHive support in case of any configuration issues or unexpected behavior during testing.

What should I do if I face technical issues or have questions after downloading the "Add More Shipping Fields" addon?

If you experience any issues or require assistance post-installation:

1. Review the documentation provided with the addon or available on the PluginHive knowledge base.
2. Check the Shipping section within product edit pages to ensure the addon fields appear and accept multiple entries.
3. If any errors occur or the addon does not function as expected, contact PluginHive support via the ticket where you received the addon or through their official channels.
4. Provide detailed information about your WooCommerce and plugin versions, steps to reproduce issues, and any error messages.
5. PluginHive support can guide you through troubleshooting or configuration to ensure proper utilization.

What should I do after purchasing the custom addon to ensure proper integration of dynamic pricing from CPO Builder with PluginHive shipping plugins?

• Admin login credentials for the staging WooCommerce site configured with your products and CPO Builder.
• FTP access credentials to the same staging environment.

What is the updated support policy for PluginHive customizations and addons like the Add More Shipping Fields addon?

1. Assistance with initial setup and configuration of the customization or addon.
2. Support related to any major updates in WooCommerce, WordPress, and the core PluginHive plugin that might affect addon functionality.
3. Bug fixes or critical compatibility assistance during this time frame.

After the 180-day support period expires, users wishing to receive further support must purchase the customization or addon support again. Additional development work or new features are not included within the initial support period and are considered separate engagements. Discounts on repurchase may be available. The official terms and details are published on PluginHive’s Customization & Consultation page for reference.

How does PluginHive handle GST credit for purchases of their addons and customizations?

When you purchase a PluginHive addon or customization, you can provide your GSTIN number to ensure that the GST credit is properly applied. After purchase, share your order number with PluginHive support, and they will ensure the GST credit is issued to your GSTIN. If you have pending GST credits from previous orders, you can raise this with PluginHive support directly to resolve it.

Does the PluginHive WooCommerce FedEx shipping plugin support assigning a specific custom box to ship certain products, so I can get accurate FedEx live rates based on that box?

Currently, the PluginHive WooCommerce FedEx Shipping plugin does not have a built-in feature that allows you to assign a fixed, specific custom box to individual products for all shipping scenarios. The plugin relies on packing algorithms that automatically select the most efficient box based on the product’s weight, dimensions, and the available box volumes. This automation aims to optimize packaging but does not support overriding the box selection to a fixed custom box per product.

1. **Box Packing Method:** Automatically packs items into predefined FedEx box sizes and custom boxes based on volume and weight.
2. **Weight-based Packaging Method:** Creates packages purely based on product weight without considering dimensions or box sizes.

For detailed setup and packaging configuration, you can refer to the official knowledge base article on packaging settings within the WooCommerce FedEx plugin here: https://www.pluginhive.com/knowledge-base/setting-woocommerce-fedex-shipping-plugin/#fedex_packing_settings

This is important to know if your primary goal is to get FedEx live rates based on packaging since the plugin currently cannot enforce a specific box per product regardless of other factors.

If you need only accurate FedEx shipping rates (without label generation) based on auto box selection, this plugin supports that capability out of the box.

Please review these packaging options and configure them accordingly. If you require fixed per-product box assignment in the future, currently, it may require custom development outside the plugin’s standard features.

Does the PluginHive plugin support shipping from Singapore to worldwide destinations?

The plugin supports shipping from Singapore and to worldwide locations as long as FedEx operates in those areas. If FedEx is available in Singapore and the destination countries, the plugin will provide shipping options accordingly.

Does the PluginHive plugin provide an event or hook that I can use to detect when an order is delivered through FedEx?

No, the PluginHive plugin does not provide any event or hook for order delivery status. While the plugin generates labels, tracking numbers, and pickups, it only fetches live tracking details from FedEx and does not control shipments after that point. Currently, there is no way to hook into a delivery confirmation event within the plugin.

Does the PluginHive FedEx plugin work for UK businesses?

Yes, the PluginHive FedEx plugin operates worldwide wherever FedEx has service, including the UK. It is fully compatible with UK-based businesses and can be used to manage shipping through FedEx within the UK.

Does the PluginHive FedEx plugin support printing packing slips or order notes along with shipping labels?

The PluginHive FedEx plugin currently does not have a feature to print packing slips, order notes, or packing details as part of the shipping label generation or printing process. It focuses exclusively on shipment creation and label printing functionalities. For packing slips or order information printouts, you will need to use a separate WooCommerce packing slip plugin or order print plugin that supports custom order information and packing details.

Does the FedEx plugin price include the integration?

Yes, the FedEx plugin comes with an annual subscription fee of $99, which includes the FedEx integration, plugin updates, and 24×5 support. This subscription fee covers everything required to keep the plugin functional and supported.

Does the FedEx plugin automatically update the WooCommerce order status (Processing, Shipped, Completed, etc.), or must this be done manually?

WooCommerce handles order statuses independently. The FedEx plugin does not change or update order statuses automatically. You need to manually update the order status (e.g., from Processing to Completed) from the WooCommerce orders page.

Does the $200 cost for the "Add More Shipping Fields" add-on include a collection of plugins or other features?

No, the $200 cost is only for the "Add More Shipping Fields" add-on itself. It does not include any other plugins or solutions such as customs invoice generation. Each add-on or plugin is priced and sold separately.

Does PluginHive include backlinks to customer or client websites in published success stories, and what is the policy regarding reciprocal links?

PluginHive’s policy is to typically not include backlinks or reciprocal SEO-oriented links to customer or client websites in their published success stories. While customer or client sites may be mentioned within the story for reference, direct backlinks are generally excluded. Reciprocal backlink requests, if any, are evaluated only after the success story is fully verified and any related technical issues are resolved, and such inclusion is considered on a strict case-by-case basis. Customers should not expect guaranteed backlink placement as part of their success story publication.

Does changing the “Who pays Duties & Taxes?” setting to “Sender” in the FedEx WooCommerce plugin ensure that full DDP (Delivered Duties Paid) shipping quotes are provided at checkout?

Changing the “Who pays Duties & Taxes?” option to “Sender” in the plugin requests DDP rates from FedEx. However, if your FedEx account itself is configured for DAP (Delivered At Place) and not DDP, the FedEx API may not return full DDP shipping quotes regardless of this setting. To ensure you receive accurate DDP quotes that include all duties and taxes, you must:

1. Contact FedEx customer support and request them to enable DDP (Delivered Duties Paid) on your FedEx Web Services account.
2. Verify with FedEx that your account can provide shipping rates that include duties and taxes fully prepaid by the sender.
3. After FedEx confirms your account supports DDP, the plugin setting “Who pays Duties & Taxes?” set to “Sender” will trigger the proper DDP shipping rate calculations and display the full costs at checkout.

Does Canada Post also require commodity information for all shipments like FedEx, and can I control this in the Canada Post plugin?

1. Access the Product Settings section within the Canada Post plugin configuration.
2. Adjust product descriptions or commodity-related fields according to your preferences.
3. Save changes to ensure that only necessary commodity information is transmitted during international shipments.

Can this plugin automatically limit the shipping method to next day air if a product requiring next day air is added to the cart, while allowing other products to use different shipping methods?

The WooCommerce UPS Shipping and WooCommerce FedEx Shipping plugins by PluginHive do not natively support displaying or restricting particular shipping methods based on individual products in the cart. However, you can achieve this functionality by combining these shipping plugins with the **PH Hide WooCommerce Shipping Methods & Rate Adjustment** plugin. This companion plugin allows you to hide or show shipping methods conditionally based on shipping classes or product categories. By assigning a specific shipping class or category to the next day air products, you can configure the Hide Shipping plugin to display only the next day air shipping method when those products are in the cart. For other products without that class, different shipping methods can remain available.

To implement this:

1. Assign a unique shipping class or product category to your next day air products.
2. Install and activate the PH Hide WooCommerce Shipping Methods & Rate Adjustment plugin alongside your chosen shipping plugin (UPS or FedEx).
3. Configure the Hide Shipping plugin to hide or show shipping methods based on the shipping class or category rules you set.
4. Test the cart behavior to ensure that when next day air products are added, only next day air shipping is shown, and for other products, other shipping options remain available.

You can also explore their demo sites to see these plugins in action and visit the product pages for detailed documentation:

• WooCommerce FedEx demo: https://shipping-automation-demo.pluginhive.com/?hash=ec10e38356980502e191007aa81127f7
• WooCommerce UPS demo: https://woocommerceupsshipping.pluginhive.com/?hash=ec10e38356980502e191007aa81127f7
• PH Hide WooCommerce Shipping Methods & Rate Adjustment: https://www.pluginhive.com/product/hide-woocommerce-shipping-methods-and-rate-adjustment/

This combined setup provides an effective way to limit shipping methods per product requirements within WooCommerce.

Can the PluginHive FedEx Shipping plugin estimate shipping costs for domestic shipments within Chile (Chile → Chile) using FedEx accounts registered in Chile, given that FedEx does not offer direct domestic delivery services in Chile?

The PluginHive FedEx Shipping plugin integrates directly with the FedEx API and provides shipping rate estimations based on the services FedEx officially offers in each country. Since FedEx does not operate domestic delivery services within Chile, the plugin will not be able to estimate domestic shipping costs for Chile → Chile shipments and will typically return a “No Service” response in such cases. To confirm available domestic and international services for Chile, you can visit fedex.com. The plugin reflects the same services displayed on the official FedEx platform.

Can the PluginHive FedEx plugin be used to ship to Australian postcodes via TNT Express since FedEx and TNT have merged?

No, the PluginHive FedEx plugin does not support TNT Express services because FedEx and TNT operate as separate carriers with distinct APIs and services. The FedEx plugin is designed exclusively for shipments using the FedEx API and supports only FedEx services. To ship using TNT Express, you need to use a solution that explicitly supports TNT.

Can the plugin handle different shipping costs for different products?

Yes, the plugin calculates shipping costs based on the product details as well as package and destination. This allows different products to have varied shipping charges depending on their attributes within the order.

Can the Lift Gate Delivery service fee be applied automatically based on location in the PluginHive FedEx shipping plugin?

No, the Lift Gate Delivery fee cannot be applied automatically based on location within the plugin. Although the plugin supports the Lift Gate Delivery option by allowing customers to select it at checkout, it does not detect location-based criteria to apply this service automatically. Customers must manually choose the Lift Gate service if required.

Can PluginHive provide live remote desktop or screen-sharing support for FedEx plugin setup or label issues?

PluginHive generally does not offer live remote desktop or screen-sharing sessions as a standard service. Alternatives include:

1. Sending detailed screenshots or screencasts to PluginHive support for review.
2. Receiving step-by-step guidance or walkthroughs via chat or email.
3. Hiring an external developer or technician for real-time remote assistance if needed.
4. PluginHive support remains available to troubleshoot and guide through support tickets but direct remote sessions are subject to their discretion and policies.

Users should avoid publicly sharing login credentials and only provide them securely when necessary during support interactions.

Can I use the PluginHive plugin on two websites simultaneously for a few weeks to test before making the new site live?

No, a single-site license can only be activated on one website at a time, including sub-sites or staging sites. If you want to run the plugin on multiple sites simultaneously, you need to purchase an additional license for each site.

Can I upgrade my current PluginHive subscription to a combined plugin that supports FedEx, UPS, and USPS at the same price?

1. Identify which carriers you plan to use (e.g., FedEx, UPS, USPS).
2. Determine the specific features you require, such as label generation, shipment tracking, rate calculation, or other capabilities.
3. Share these exact requirements with the support team so they can suggest the most suitable plugin for your business.

This approach ensures you select the optimal plugin tailored to your shipping carriers and feature needs.

Can I perform a dummy order with the PluginHive FedEx plugin to test shipping and email functionalities without generating shipping fees?

• Use sandbox/test credentials if available (check with FedEx and PluginHive documentation).
• Confirm with your FedEx account whether shipments created during testing incur fees or whether you can cancel shipments promptly.
• Review shipping label generation settings to ensure labels are only printed or finalized when orders are confirmed.
• Monitor emails and label generation after order placement to verify configurations.

Can I download the PluginHive plugin directly from the PluginHive dashboard?

Initially, the plugin may not be downloadable directly from the PluginHive dashboard. However, any issues around downloading the plugin will be resolved, and you will be able to download it from the dashboard once made available. If you need assistance, you can contact PluginHive support for guidance.

Can I calculate shipping costs separately for different shipping classes in WooCommerce using the PluginHive FedEx plugin and display the total shipping cost at checkout?

The PluginHive FedEx plugin by itself does not support calculating shipping costs separately for multiple shipping classes and then summing them at checkout within a standard WooCommerce setup. To achieve shipping calculation by separate shipping classes and display their combined total at checkout, you need to set up a Multi-vendor environment where each supplier is configured as a vendor. This requires additional plugins and configurations beyond the standard FedEx plugin.

Can generating a shipping label with the PluginHive FedEx Shipping plugin automatically change the WooCommerce order status?

No, the PluginHive FedEx Shipping plugin does not change the WooCommerce order status upon label generation. Any change in order status, such as setting it to "pending payment" or other custom statuses, is controlled by WooCommerce itself or by other plugins/customizations. Within WooCommerce, order information—including status, billing/shipping addresses, and products—can be edited manually on the WooCommerce Order Edit page before generating shipping labels. This editing capability is native to WooCommerce and not controlled by the PluginHive plugin.

Can customers be charged for return shipping using PluginHive’s solutions?

While the conversation does not specify direct configuration for charging customers specifically on return shipments, the WooCommerce Shipping Services plugin’s ability to generate return labels implies that return shipping workflows are supported. Typically, charging customers for return shipping involves configuring your WooCommerce store and shipping policies accordingly—such as adding return shipping charges as a fee or product during checkout or return process. For precise configuration and capability on charging return shipping fees, it is recommended to consult WooCommerce Shipping Services support or documentation after subscribing.

Are there any email restrictions I should be aware of when using a PluginHive coupon code?

Yes, some coupon codes may have email address restrictions which mean the code will only be valid if the purchase is made under a specific email account. For example, the coupon PH_save_25_zinmaninteractive_1 was made valid exclusively for purchases made under [email protected]. Ensure you use the designated email when making a purchase for the coupon to apply successfully.

Are residential addresses recognized in WooCommerce FedEx shipping rates, and how can I change the option if needed?

The FedEx API itself validates addresses entered during checkout and classifies them as Commercial or Residential based on the details in "Address Line 1." Typically, the cart page does not include the full "Address Line 1," so the address defaults to Commercial, resulting in FedEx Ground rates being shown on the cart page. Once customers proceed to the checkout page and enter their complete address, the FedEx API revalidates it. If the address is classified as Residential, FedEx returns the FedEx Home Delivery service rate instead of the Ground rate. This process is handled entirely by the FedEx API and cannot be controlled or overridden by the WooCommerce FedEx plugin. Therefore, there is no option in the plugin to manually change how addresses are marked; ensuring customers enter full and accurate address details at checkout will allow FedEx to correctly apply residential or commercial rates.

After updating to version 7.1.2, my labels appear much smaller than before, and I cannot access the "Label Generation" tab in the plugin settings. How can I fix this?

1. Check the Custom Scaling value in the plugin settings and increase it to enlarge the label size.
2. Clear your browser cache and server cache completely. This often fixes issues with inaccessible tabs or settings not loading correctly.
3. After clearing caches, revisit the plugin settings; the "Label Generation" tab should become clickable again.

After resolving issues related to the FedEx plugin upgrade and migration, do I still need to provide support access?

No, once migration issues are successfully resolved and the plugin activates without errors on your live site, further access is not required unless new problems arise. You can safely revoke any temporary credentials shared with support.

Why might troubleshooting involve checking for custom code overriding how product weights are retrieved, and how can I verify it?

1. Review any custom functions overriding shipping weight calculation, especially those modifying or replacing default PluginHive functions.
2. Temporarily disable custom code snippets and test if shipping rates and weights are recognized correctly.
3. Confirm that product weight fields are consistently populated and accessible via standard WooCommerce methods.
4. If volumetric weight calculations are involved, ensure all dimension values exist and are correctly retrieved.

Why is FedEx not returning any shipping services for the postal code 213100 in China when using the PluginHive FedEx shipping plugin?

The FedEx API returns the error "There are no valid services available" for postal code 213100 because FedEx does not provide shipping services for that specific postal code via their API. This issue is related to FedEx's own service availability for that region, not a plugin malfunction. To verify, you should log in to your FedEx.com account and test shipping rates for that postal code directly. If FedEx shows no available services there, the plugin will also be unable to retrieve rates. As a temporary workaround, testing with a nearby postal code (such as 213101) that does return rates can confirm this limitation.

Which user roles are allowed to generate shipping labels using the PluginHive FedEx plugin, and how can I grant this permission to other users without giving full admin rights?

1. Use the WordPress filter hook `apply_filters('ph_user_permission_roles', array('administrator'))` to override the default roles allowed to generate shipments.
2. Modify the array to include the additional user roles you want to grant permission to, for example: `array('administrator', 'shop_manager')`.
3. Implement a callback function in your theme’s `functions.php` file or a custom plugin to apply this filter and allow those roles access to the shipping functionalities.
4. Since this involves custom code, it is recommended to consult a developer to implement this securely and correctly.

What workaround exists until FEDEX_AUTHORIZED_SHIP_CENTER support is officially added to the PluginHive FedEx plugin?

The only workaround currently is to customize the plugin using the `ph_fedex_supported_hold_at_location_types` hook to manually add support for the FEDEX_AUTHORIZED_SHIP_CENTER type. This requires involvement from a developer who can add the necessary code snippet in your theme’s functions.php file or a custom plugin.

Until official support is released (no estimated timeline provided), this customization enables the Ship Centers to appear in location selection for your customers in Quebec or other regions. Be mindful this remains a customization, so monitor updates from PluginHive that may eventually add native support.

What troubleshooting advice is there if my WordPress admin login is blocked by a captcha plugin during support investigation?

1. Temporarily disable the captcha or any security plugins that restrict login attempts.
2. Confirm that support can now access the WordPress admin dashboard.
3. Once investigation or fixes are complete, re-enable the captcha plugin to maintain site security.
4. Communicate these steps proactively with support to avoid delays.

What technical steps should I follow if I encounter plugin settings not saving despite disabling all other plugins and switching to the Storefront theme?

1. Confirm the issue is unrelated to plugin/theme conflicts.
2. Examine server-level restrictions such as mod_security that may block requests with nested array parameters used by the plugin.
3. Review and adjust your server’s PHP configurations (`max_input_vars`, etc.) to make sure large POST requests are handled correctly.
4. Check your web server logs to identify security modules or firewall rules causing blocks or redirects.
5. Work with your hosting provider to temporarily disable or whitelist the mod_security rule(s) affecting your plugin.
6. Verify that all caching mechanisms, including server caching, proxy caching, or plugin caching, are cleared to avoid interference.

What should I do if the website code can only be accessed by the development team during office hours from specific IPs?

1. Communicate urgency clearly with the dev team beforehand.
2. Schedule troubleshooting or fixes during available office hours.
3. Provide remote meeting links or access for real-time troubleshooting during those times.
4. Align all stakeholders on expected resolution timing based on these constraints.

What should I do if PluginHive has trouble accessing FTP or WordPress site during the custom addon development?

1. Verify and double-check that the FTP host, username, password, and port details are correct and active.
2. Confirm that your hosting environment allows FTP connections and that your user account has sufficient permissions to view and modify files.
3. Ensure that the WordPress user account provided has “Administrator” role privileges. You can update this under WordPress Dashboard → Users → Select User → Change Role to “Administrator.”
4. If FTP appears empty, verify with your hosting provider that the FTP user has access to the correct directory containing your WooCommerce and site files, and adjust permissions accordingly.
5. Share updated or corrected credentials with PluginHive promptly to avoid delays.

What should be done if the FTP server appears empty when accessed by PluginHive during custom addon development?

1. Check with your hosting provider that the FTP user account has the correct root directory or home directory set to the WooCommerce installation folder.
2. Ensure necessary file and folder permissions are granted to the FTP user so all site files are visible and accessible.
3. Provide PluginHive updated FTP user credentials if changes are made.
4. If using a multi-environment setup, confirm PluginHive is accessing the correct staging environment FTP, not production or an unrelated server.

What options do I have if I want to implement a custom packaging priority feature in PluginHive?

If you require a custom packaging priority feature, it falls under PluginHive’s Paid Customization services. Customizations usually start at $500, depending on complexity. To proceed, you should contact PluginHive support expressing interest in paid customization. They will coordinate further steps including assessing feasibility and providing a formal quote. Note that standard plugin functionality does not include prioritizing boxes manually; this must be custom-developed.

What information should I expect after discussing customization needs with PluginHive?

• PluginHive will provide a detailed scope of the proposed customization, including feature descriptions.
• Development costs and estimated timelines will be clearly specified for each customization option.
• Visual mock-ups or screenshots (if shared) will serve as references for the proposed solution layout.
• A recording of the discussion can be provided upon request.
• You can request modifications based on the proposal before finalizing the purchase.

Is there any documentation available for making custom code changes to the PluginHive FedEx plugin?

There is no official documentation provided by PluginHive for making custom code changes to the FedEx plugin. Custom coding or modifications are not recommended, as they may cause the plugin to malfunction. Additionally, PluginHive does not provide support for issues arising from custom code changes. It is advised to use the plugin as delivered and reach out to PluginHive support for any configuration or functionality queries instead.

Is there any code documentation available to customize the PluginHive WooCommerce FedEx Shipping plugin to bypass certain sections for custom products and send specific requests to FedEx?

Currently, PluginHive does not provide any code documentation for customizing the WooCommerce FedEx Shipping plugin. Modifying the plugin code is not recommended as it may cause malfunctions and the support team does not assist with changes made outside the standard plugin features. If you require this type of customization, it would be considered a paid service, starting at $500 per customization package. Since this feature is not commonly requested, it is not part of the existing plugin. If you are interested in pursuing paid customization, you can contact PluginHive to discuss it further. Otherwise, it is advisable to work with your existing plugin or custom solution independently.

Is there a way to exclude a specific country from the FedEx shipping options without manually including all other countries? Can this be done via a code snippet?

The FedEx Shipping Plugin for WooCommerce does not natively support excluding a specific country from shipping options. The built-in configuration only allows setting shipping availability by including specific countries (Method Availability set to “Specific Countries”) but not by exclusion. To achieve exclusion of a particular country, you can use the complementary PluginHive add-on called **PH Hide WooCommerce Shipping Methods & Rate Adjustment**. This plugin lets you hide specific shipping methods—including FedEx—for selected countries without needing to manually enter all other countries. It effectively provides exclusion functionality where you can specify the countries for which FedEx shipping should be hidden. This is currently the recommended approach since no simple code snippet within the FedEx plugin itself can perform country exclusion directly.

Is there a way to disable the automatic transmission of commodity information within the FedEx shipping plugin?

Currently, there is no direct setting in the FedEx shipping plugin to disable the automatic sending of commodity information. However, you can customize the product description for each product in your store, which controls the details sent to FedEx. Editing these product descriptions allows you to manage the information shared through the plugin.

Is there a known fix or workaround to ensure the shipping total sent to Authorize.Net has only two decimal places?

Yes, based on collaboration with the Authorize.Net plugin team, applying a code snippet that explicitly rounds the shipping total to two decimals before sending the payment request resolves the issue. This snippet intercepts the shipping total retrieval or the payment data before submission and enforces the necessary rounding, ensuring compliance with Authorize.Net’s formatting rules. If you encounter this problem, request such a snippet from the payment plugin developer or implement a custom WooCommerce filter to round the shipping total accordingly.

Is there a custom function or hook available in PluginHive’s FedEx plugin to restrict certain products from being packed into specific boxes?

At present, no custom function or hook exists to enable product-specific packing box restrictions in the plugin. Since this feature has not been widely requested, it is not part of the core plugin. However, PluginHive offers Paid Customization services starting at $500 per customization if you want to explore developing this feature. If interested, you can contact PluginHive to initiate the custom development process.

Is there a coupon code available for purchasing the FedEx plugin from PluginHive?

Yes, a coupon code is available to apply a discount on the FedEx plugin purchase. For example, the code `ph_blackwiredesigns_save_10` offers a discount and is valid until June 20th, restricted to the email address used for registration (e.g., [email protected]). Always confirm the validity period and allowed email before use.

Is PluginHive able to add features that automatically change shipping methods based on product quantities or custom fields for existing customers with ongoing plugin purchases?

• This is due to the complexity of integrating dynamic shipping logic dependent on custom data, which requires extensive custom coding beyond the plugin’s designed scope.
• Even for long-term customers or multi-site users, such customizations are not offered.
• PluginHive recommends evaluating plugin use cases and custom feature requirements carefully before purchase or exploring alternative solutions.

Is manually entering a custom Hub ID possible in the PluginHive FedEx plugin if it is not in the drop-down?

No, the PluginHive FedEx plugin restricts the selection of the SmartPost Hub ID to entries available in the drop-down on the Special Services page. Manual entry of a custom Hub ID that is not listed is not supported by default. To work around this:

• Select the corresponding Hub ID option closest or equivalent to the custom Hub ID provided by FedEx based on their official Hub ID documentation.
• If you need a Hub ID not present in the dropdown, contact PluginHive support to request adding the required Hub ID in a future plugin update or investigate custom code modifications.

This ensures the plugin sends valid, accepted Hub ID values to FedEx API without invalid requests.

Is it recommended to rename the plugin folder to disable the PluginHive plugin when encountering errors?

No, renaming the plugin folder to disable the PluginHive plugin is not recommended. This approach can lead to critical errors and loss of normal admin functionality. Instead, use the WordPress Plugins interface to deactivate or delete the plugin properly. If you need to resolve errors, deleting and reinstalling the plugin as per official guidance is safer and preserves your settings.

Is it documented anywhere that FEDEX_AUTHORIZED_SHIP_CENTER locations are not supported by the PluginHive FedEx plugin?

Currently, it is not explicitly mentioned in the general PluginHive documentation that the FEDEX_AUTHORIZED_SHIP_CENTER type is unsupported. However, this limitation has been identified during support investigations related to Quebec addresses, as those locations often fall under this type. Although the FedEx API returns these locations, the plugin deliberately excludes them to avoid issues until full support is added.

If you notice FEDEX_AUTHORIZED_SHIP_CENTER locations appearing on the FedEx website or API but missing in the plugin, this is the reason. Customization using the described hook is the only available workaround at this time.

How will PluginHive communicate updates or changes regarding the custom addon delivery timeline?

PluginHive will inform you **in advance** if there are any updates or changes to the estimated delivery timeline. Regular communication is maintained to keep you informed throughout the development and testing phases.

How do I switch from predefined FedEx boxes to custom packaging in the PluginHive FedEx plugin?

1. Open your WordPress admin dashboard and navigate to **WooCommerce > Settings > Shipping > FedEx Plugin > Packaging tab** (location may vary slightly).
2. In the Packaging tab, locate the column showing FedEx predefined boxes (e.g., FedEx Small Box, Medium Box, etc.).
3. Uncheck or disable all the predefined FedEx boxes.
4. Add new custom packaging options by entering desired box names, dimensions (length, width, height), and weights that reflect your actual packaging ("Your Packaging").
5. Save the changes.

How do I properly configure HS Codes for products in the PluginHive FedEx plugin, and does setting it at the parent level apply to all variations?

You can add HS Codes at both the parent product level and the variation level. If you assign an HS Code only at the parent level, it will automatically apply to all product variations unless overridden. When entering HS Codes, use the format recommended by FedEx for your product category. For example, for sunglasses, the HS Code "9004.10" or the full code "9004100000" might be used. Double-check with FedEx documentation or your suppliers for correct formatting and values specific to product types and origin countries.

How do I identify the correct HS tariff code for my products, and can the PluginHive FedEx plugin assist with USMCA certification settings?

• You can identify the appropriate HS (Harmonized System) tariff code by consulting FedEx’s classification resources or official customs guidelines. For example, the code 3822.00.0000 applies to diagnostic or laboratory reagents as per FedEx classification. More info is at: http://fedex.com/en-be/shipping-channel/customs-clearance/what-is-hs-code.html
• The PluginHive FedEx plugin does not automatically manage USMCA (United States-Mexico-Canada Agreement) certificates or special trade agreements natively within the plugin settings.
• You may need to ensure your products’ classification and documentation outside the plugin align with USMCA requirements. Further customization or consultations with PluginHive support might be necessary for managing certificates or enhanced documentation workflows.
• Always confirm your products meet applicable trade agreement criteria before shipment.

How do I disable the COD and Debug Mode options in the PluginHive FedEx Shipping plugin?

To disable the COD and Debug Mode options in the PluginHive FedEx Shipping plugin, follow these steps:

• Go to your WordPress admin dashboard.
• Navigate to FedEx Plugin Settings > Rates & Services.
• Locate the "FedEx COD" option and disable or uncheck it.
• Save the settings.

• Go to FedEx Plugin Settings > General.
• Find the “Debug Mode” toggle or checkbox.
• Turn off Debug Mode to prevent XML debug logs from appearing on the cart or checkout page.
• Save changes.

Disabling these options typically resolves issues with FedEx rate display and error messages during checkout.

How do I arrange a meeting with PluginHive to discuss customization requirements in detail?

• Provide a suitable date and time within PluginHive’s availability window: Monday to Friday, between 10 AM IST and 8 PM IST.
• After confirming your preferred slot, PluginHive will set up a Zoom meeting and share the meeting link at the scheduled time.
• This online meeting allows you to discuss specific customization needs, clarify feasibility, and get accurate cost and timeline estimates.
• For example, meetings have been arranged at 12 PM IST with Zoom links shared in advance.

How can the wf_fedex.js JavaScript file be limited to run only on the PluginHive FedEx plugin’s settings page to avoid conflicts with other plugins’ settings pages?

To ensure the wf_fedex.js file only affects the PluginHive FedEx plugin’s settings page and does not interfere with other plugins, you need to conditionally enqueue or execute the JavaScript based on the current admin page. This can be done by:

1. Checking the current admin page’s hook or URL before loading wf_fedex.js.
2. Using WordPress hooks like `admin_enqueue_scripts` combined with a conditional check for your plugin’s settings page slug.
3. Example approach:
4. This ensures wf_fedex.js only loads on your plugin’s settings page and will not run on other plugin settings pages, preventing interference such as unresponsive tabs.

How can the wf_fedex.js JavaScript file be limited to run only on the PluginHive FedEx plugin’s settings page to avoid conflicts with other plugins’ settings pages?

To restrict the wf_fedex.js JavaScript file so it only runs on the PluginHive FedEx plugin’s settings page and prevents conflicts with other plugins, follow these steps:

1. Use WordPress’s `admin_enqueue_scripts` action hook to conditionally enqueue the script.
2. Identify the unique hook suffix or URL slug for your plugin’s settings page; for example, `toplevel_page_pluginhive_fedex`.
3. In your plugin’s PHP file, add a function that checks if the current admin page matches your plugin’s settings page.
4. Enqueue the wf_fedex.js script only if the condition matches.
5. Example code snippet:
6. This ensures wf_fedex.js loads exclusively on the FedEx plugin settings page, preventing interference such as unresponsive tabs on other plugins’ settings pages.

How can I stop FedEx debug logs from displaying errors when generating or voiding shipments in the PluginHive plugin?

1. Go to the PluginHive plugin settings in your site backend.
2. Locate the “Debug Mode” option under the general or FedEx-specific settings.
3. Disable the “Debug Mode” by unchecking the box or toggling it off.
4. Save the settings.

How can I obtain a discount coupon for purchasing the PluginHive plugin for another website as a repeat customer?

Currently, PluginHive does not have any ongoing public discounts. However, as a valued repeat customer, you may request a special discount directly from the support team. They can offer a personalized coupon code—such as 10-15% off—as a token of appreciation for your loyalty. To proceed, contact the support team, express your interest, and once they provide a coupon code with validity details, you can use it during checkout on the specified website and email address.

How can I get assistance with custom requirements or configurations for the PluginHive FedEx app?

1. Clearly outline your business case and what custom functionality you require.
2. Share your expectations and any specific technical details with the PluginHive support team via their official communication channels.
3. The support team will analyze your requirements and provide guidance or solutions suited to your needs.

How can I get a previously used coupon code reactivated to purchase additional licenses for the FedEx shipping plugin?

To have your previously used coupon code reactivated, you need to contact PluginHive support with your coupon details. Upon request, they can reactivate the coupon and extend its validity, allowing you to complete the purchase of additional licenses. For example, the coupon code PH_save_25_zinmaninteractive_1 was reactivated and extended until May 10th, 2025, enabling continued use for purchasing the FedEx shipping plugin licenses.

How can I get a discount on the PluginHive Royal Mail plugin?

PluginHive offers a 10% discount on the Royal Mail plugin. To avail of this discount, you need to confirm your interest with the PluginHive support team. Once confirmed, they will provide you with a specific coupon code via email to use during your purchase.

How can I get a coupon code reactivated to purchase additional licenses for the FedEx shipping plugin if I missed using it initially?

To have your coupon code reactivated for purchasing additional licenses, you can contact the PluginHive support team explaining your situation. Once reactivated, they will confirm the coupon code is valid again and provide the new expiry date. For example, the coupon code PH_save_25_zinmaninteractive_1 was reactivated with validity until May 10th, 2025, enabling you to complete your license purchases. Make sure to verify the coupon’s expiry date and any usage restrictions before proceeding with the purchase.

How can I disable automatic FedEx shipment notification emails sent to my customers?

The automatic shipment notification emails are sent directly by FedEx, not by the PluginHive plugin. To disable these emails, you must adjust the notification settings within your FedEx account. Since PluginHive does not control these FedEx communications, please log in to your FedEx account and either:

1. Navigate to the Notification Preferences or Email Alert settings section.
2. Locate the options related to shipment notification emails sent to recipients/customers.
3. Disable or opt-out of the automatic sending of these shipment status emails.

If you are unable to find these settings within your account, contact FedEx customer support or your FedEx account representative directly for guidance on managing or disabling automatic email notifications sent to customers. PluginHive cannot modify or control FedEx email notifications on your behalf.

How can I customize the PluginHive FedEx plugin to include FEDEX_AUTHORIZED_SHIP_CENTER Hold at Location types?

You can customize the supported Hold at Location types in the PluginHive FedEx plugin using the `ph_fedex_supported_hold_at_location_types` hook. This hook allows you to add or modify the list of FedEx Hold at Location types that the plugin displays to customers. However, PluginHive does not provide sample code or direct snippet support for this customization.

1. Consult with your website developer or technical resource who is familiar with WordPress plugin development.
2. Using the `ph_fedex_supported_hold_at_location_types` filter hook, add `FEDEX_AUTHORIZED_SHIP_CENTER` to the array of supported hold location types. Example (to be implemented by your developer):
3. Test thoroughly on your staging or live site to confirm the Hold at Location "Ship Centers" now appear during checkout and on the order edit page.

Since this is a customization, ensure your developer handles compatibility with future updates and tests for any unforeseen side effects.

How can I configure the plugin so that packages are delivered to my customers' homes or businesses instead of being placed on "Hold at Location"?

To ensure packages are delivered directly to your customers' homes or businesses rather than being held at a FedEx location, follow these steps:

1. Access the FedEx plugin settings within your PluginHive dashboard.
2. Go to the **Rates and Services** tab.
3. Locate the option labeled **FedEx Hold at Location**.
4. Disable this option to prevent customers from selecting FedEx hold at location addresses during checkout.
5. Save your changes.

After completing these steps, customers will only be able to choose FedEx delivery methods that ship directly to their provided address, ensuring packages get delivered to their homes or businesses.

How can I change the description text on the BOL from "heavy stuff" to a custom description like "computer enclosures"?

1. Check the product-level settings in WooCommerce.
2. Additionally, review the **International Forms** section in the PluginHive FedEx plugin settings.

Does the PluginHive FedEx plugin work with a CDN enabled on my website?

1. Confirm the CDN is properly configured and not blocking plugin requests.
2. Review and modify your CDN security/firewall rules to whitelist or allow all FedEx plugin-related traffic.
3. If issues arise, temporarily lower CDN security settings or disable the CDN to confirm if it’s the cause.
4. Share details about your CDN provider and any CDN management plugins in use with PluginHive support for tailored assistance.

Does the PluginHive FedEx plugin modify or filter the list of shipping services returned by FedEx’s API?

No, the PluginHive FedEx plugin does not modify, rename, or filter shipping services returned from FedEx’s API. It directly displays the live list of available rates and services returned by FedEx for the given shipment details. Therefore:

• If FedEx does not return a particular service (FedEx Ground Economy, Smart Post, etc.) for your shipment, it will not show up in the plugin.
• Any custom naming or filtering of shipping methods must be handled separately through WooCommerce or custom code.
• The plugin ensures accurate, real-time shipping services are passed to your store checkout without alteration.

Understanding this helps clarify that missing services indicate either an API limitation or shipment configuration issue, not plugin filtering.

Can the authorized email for applying a PluginHive discount coupon code be changed after it is issued?

Yes, the authorized email associated with a PluginHive discount coupon can be changed upon request. Contact PluginHive support with the desired email update, and they will modify the coupon’s allowed email to the new address. Once updated, proceed with the purchase using the newly authorized email and the existing coupon code to redeem the discount. This flexibility helps ensure the correct team member can complete the purchase.

Can PluginHive modify the plugin to avoid conflicts with server security rules like ModSecurity?

No, PluginHive cannot modify the plugin’s internal data structures regarding FedEx standard boxes because the nested array key format (e.g., `boxes[FEDEX_SMALL_BOX:2]`) is critical to the plugin’s operational logic and functionality. Changing this data structure would break the plugin’s ability to identify and manage these packaging options correctly. Therefore, the proper resolution is to address server or firewall security settings to allow these requests rather than altering the plugin.

Can PluginHive customize the shipment process to allow scheduling the shipment date in advance? What are the specifics and costs?

• During the shipping label generation, an additional date selector field will be provided for users to select a future shipment date.
• This scheduling feature applies to both forward and return shipments.
• If Saturday delivery is required, it must be explicitly selected outside of the date selector field.
• This enhancement improves flexibility in shipment scheduling but does not come as a default feature and requires customization.
• Estimated development cost: $500 USD.
• Estimated completion time: 10 business days from the date of purchase.

Can I use custom coding with PluginHive to create an event hook for order delivery status?

PluginHive does not support or provide assistance with custom coding for adding new event hooks, including those for delivery status. Users seeking such functionality will need to explore alternative solutions outside of PluginHive or work directly with FedEx APIs.

Can I manually set or customize FedEx shipping prices for each order or based on the customer’s country within the PluginHive FedEx plugin?

The PluginHive FedEx plugin exclusively displays FedEx live shipping rates retrieved from your FedEx account and does not provide functionality to manually override or set shipping prices per order or country within the plugin. However, you can use the standard WooCommerce **Flat Rate Shipping** method under Shipping Zones to set fixed shipping fees for specific countries or zones based on your requirements.

Can I add reference fields to the FedEx invoices received through the PluginHive plugin to differentiate between different contracts?

No, the PluginHive plugin does not allow customization of FedEx shipping labels or invoices. The plugin retrieves these documents directly from the FedEx API without making any modifications. Therefore, adding reference fields or any other custom data to the FedEx invoices via the plugin is not possible.

Are there any options within the PluginHive FedEx plugin to manually select or add lift gate delivery before generating shipping labels?

Currently, the PluginHive FedEx plugin does not provide an option to manually select or add the lift gate delivery service before generating shipping labels. The lift gate option is only applied automatically if the customer selects it during the checkout process. There is no built-in feature to override or add this service retroactively within the plugin interface. However, if this functionality is critical to your operations, PluginHive offers paid customization services. You can provide your detailed requirements to explore the feasibility of adding manual lift gate selection before label creation through a custom development engagement.

Are there any custom functions or hooks available in PluginHive’s FedEx plugin to restrict certain products from being packed into specific boxes?

There are no built-in custom functions or hooks in the plugin to implement product-specific packing box restrictions. This feature is not part of the core plugin as it has not been widely requested.

What access credentials does PluginHive require to develop and test the custom addon integrating CPO Builder with shipping plugins?

1. Admin access to a staging WooCommerce site configured with the CPO Builder plugin and all relevant products. This allows safe testing without affecting your live store.
2. FTP access to the staging site for deploying the custom code and debugging any issues during development.

What access credentials are required by PluginHive to develop and test the custom addon that integrates dynamic product dimensions and weights from the CPO Builder with PluginHive shipping plugins?

1. **Admin access to a staging WooCommerce site** where products are configured with the CPO Builder plugin. This environment allows safe testing without impacting your live store.
2. **FTP access to the same staging site** to deploy the custom addon code and perform debugging during development.