Shipping with Delivery Signature – WooCommerce Shipping Plugin for FedEx FAQs

Why does setting the "Delivery Signature" field to Indirect in the Special Services tab cause the shipping calculator to stop working on my website?

The "Delivery Signature" option is a specialized service provided by FedEx that is only available for certain shipping services and specific shipment addresses. If you select "Indirect" for this field and your shipment or service does not support this option, the shipping calculator will fail to retrieve rates. To resolve this issue, ensure that the chosen delivery signature option is compatible with the selected FedEx services and the shipment destination. If not supported, avoid enabling this option to prevent errors in rate calculation.

Is it possible to add the WooCommerce-generated invoice number to the Bill of Lading (BOL) printout, for example, in the space designated for the Purchase Order number?

Currently, the PluginHive solution does not support displaying the WooCommerce-generated invoice number on the BOL. The BOL generation feature cannot incorporate the WooCommerce order number or invoice number into the BOL printout at this time.

How can I resolve persistent differences in shipping charges even after ensuring the signature option matches between my WooCommerce store and FedEx portal during live rate comparison?

1. Double-check the packaging type and number of packages. For example, products configured as “pre-packed” might generate multiple packages, affecting rate calculations.
2. Ensure that all package details such as weight and dimensions are precisely consistent in both the plugin and FedEx portal tests.
3. Verify that the shipment’s insured value, destination address format, and any additional FedEx service options exactly match.
4. Share detailed diagnostic reports and allow support to log into the site to inspect settings and logs directly.
5. Consider scheduling a live support session with PluginHive to troubleshoot the issue collaboratively.

Does PluginHive offer an add-on for the WooCommerce FedEx Shipping Plugin that enables product classification to assign specific products to designated boxes, especially when dealing with different box sizes and weights for accurate shipping quotes including handling of FedEx Additional Handling Surcharge (AHS)?

Currently, PluginHive does not offer a custom add-on for the WooCommerce FedEx Shipping Plugin specifically designed to assign products to designated boxes for packing based on product classification. The existing plugin functionality limits box sizes by maximum weight but does not support detailed product-to-box assignments or classification for handling complex packaging scenarios with varied box sizes and weights. There is no current feature or add-on that integrates product classification with FedEx Live Rates to solve this issue. If this functionality is critical, you may explore custom development options or contact PluginHive support for potential future assistance.

Why does selecting "Indirect" for the Delivery Signature field in the Special Services tab cause the FedEx shipping option to disappear on my website?

The FedEx shipping option disappears because the FedEx API returns an error stating "There are no valid services available" when "Indirect" is selected for the Delivery Signature. This occurs because FedEx does not support the "Indirect" delivery signature service for the particular shipment being checked. As a result, there are no applicable FedEx shipping rates to display, causing the shipping option to vanish. To diagnose such issues, you can enable the plugin’s “Debug Mode,” reproduce the error, and submit a Diagnostic Report via the plugin’s "Help & Support" section for further analysis.

Why am I getting the error "Unable to retrieve Letterhead and/or Signature images" when printing international labels with FedEx on PluginHive?

1. Your FedEx account does not have Electronic Trading Documents (ETD) permission activated. You need to contact FedEx support and request ETD image upload activation for your account.
2. The company logo and signature images uploaded in the PluginHive settings are missing, incorrect, or do not meet size requirements. To resolve this:
3. After performing these steps, try generating the international shipping labels again. These actions ensure the plugin can retrieve the required images and generate the labels correctly.

What causes the error "Unable to retrieve Letterhead and/or Signature images" when creating FedEx labels, and how can it be resolved?

1. Contact FedEx and request ETD permission activation for your account.
2. Remove any existing uploaded images for "Digital Signature" and "Company Logo" in the plugin settings.
3. Clear your site cache.
4. Re-upload the images ensuring they meet the required size and format specifications.
5. Save the settings and attempt to generate the label again.

Why does the FedEx plugin rate calculation differ from the actual amount charged on the FedEx invoice, specifically excluding charges like Fuel surcharge, Adult signature, and Canada HST?

The FedEx plugin retrieves live shipping rates directly from the FedEx API, but certain additional charges such as Fuel Surcharge, Adult Signature, and taxes like Canada HST may not be included in the initial quoted shipping cost displayed to customers. To address this and ensure these fees are reflected in the rates shown to customers, check and configure the following settings in your FedEx plugin:

1. Confirm you are generating FedEx shipping labels through the PluginHive FedEx plugin integrated on your WooCommerce site.
2. Verify if the shipping rates shown on your orders page before label generation match the FedEx shipping rates your customers paid.
3. In the plugin settings (WooCommerce > FedEx Shipping > Rates & Services tab), set the "Shipping Quote" option to "Total net shipping cost with Duties & Taxes" to include additional fees and taxes in the quoted rate.
4. In the plugin settings under the "Special Services" tab, enable "Delivery Signature" and select "Adult" if you require an adult signature service to be factored into the rate.

Why does the "Delivery Signature" setting affect FedEx shipping rate retrieval differently for the UK compared to other countries?

The "Delivery Signature" setting impacts FedEx rate retrieval for international shipments based on FedEx’s own commodity and service restrictions. Certain countries, including the UK, have specific requirements that FedEx enforces on delivery signatures, causing differences in rate responses compared to domestic or other international shipments. These rules originate from FedEx, not the plugin, which simply relays the settings. Therefore, ensuring the setting aligns with FedEx’s requirements (such as setting it to "Service Default") is essential for accurate rate retrieval in affected countries.

What is the impact of enabling the “Adult” signature option on FedEx shipping rates and availability?

1. Verify service availability on FedEx.com for the package and address with this option enabled.
2. Ensure packaging and shipment details comply with FedEx rules to get valid rates.
3. Consider working with FedEx support to clarify availability or options for mandatory adult signature deliveries.

What happens if I select "Schedule New Pickup" in the FedEx Live Rates plugin but do not enable the Delivery Signature option?

• The **Schedule New Pickup** feature allows you to request FedEx to pick up shipments from your location at a predefined time. This does not influence live shipping rate calculations.
• The **Delivery Signature** option relates to service-level confirmation for shipment delivery and adds surcharges if enabled.

What does enabling the Delivery Signature option in the FedEx Live Rates plugin imply to shipping rates, and how should I compare rates accordingly on the FedEx portal?

1. Select the same Delivery Signature option on fedex.com as enabled in your plugin settings.
2. Compare rates using identical package details, addresses, and services.

Is it mandatory to enable the Adult Signature option for shipments when using the PluginHive FedEx Live Rates plugin?

No, enabling the Adult Signature option is not mandatory. It is an additional delivery service you can opt for if your shipments require an adult recipient’s signature upon delivery. Enabling this option will increase shipping costs due to FedEx surcharges associated with signature confirmation services. You can choose to enable or disable this feature per your shipment requirements.

How can I ensure that the PluginHive FedEx plugin displays FedEx shipping rates accurately including delivery signature and duties & taxes?

1. Navigate in the plugin settings to the “Rates & Services” tab. Set the “Shipping Quote” option to “Total net shipping cost with Duties & Taxes” so the quoted rates include all applicable fees.
2. Go to the “Special Services” tab and enable “Delivery Signature” by selecting the applicable type (e.g., “Adult”) if your shipments require signature confirmation.
3. Verify that your FedEx labels are generated using the plugin directly within WooCommerce, without manual overrides in package details or labeling workflows.
4. Confirm that the plugin is updated to the latest version to ensure it supports all FedEx surcharge and special service APIs.
5. After configuration, test by placing test orders to verify that rates displayed in your WooCommerce orders match FedEx’s invoiced rates including all special surcharges.

Does the PluginHive FedEx plugin include all FedEx surcharges such as fuel surcharge, delivery signature fees, and duties & taxes in its shipping rate calculations?

1. Confirm the plugin is updated to the latest version.
2. Configure "Shipping Quote" under the "Rates & Services" tab to “Total net shipping cost with Duties & Taxes.”
3. Enable “Delivery Signature” options under the “Special Services” tab if required.
4. Avoid manual package dimension overrides if using weight-based packaging, or switch to dimensional weight packaging if dimensions must be used.

How do I update FedEx plugin settings for company logo and digital signature images to avoid shipment errors?

1. Go to WooCommerce → Settings → Shipping → FedEx → International Forms.
2. Locate the sections for uploading your "Company Logo" and "Digital Signature" images.
3. Remove any existing images by clearing the upload fields and saving the settings.
4. Clear your site cache and any server or CDN caches to avoid loading stale data.
5. Re-upload correct images ensuring they comply with FedEx’s size and format specifications (verify exact requirements via FedEx or PluginHive documentation).
6. Save the settings again after re-uploading.
7. Test by processing a shipment to confirm the error no longer appears.

How can I fix the issue where the plugin does not allow saving changes after re-uploading the digital signature, and the save button is greyed out?

1. Verify you are using the latest version of the plugin (version 7.1.7 or newer). Update the plugin if needed to ensure compatibility and bug fixes.
2. Ensure the signature image matches the plugin’s required specifications—common formats are PNG, JPG, or GIF, and the dimension you have used is 240 x 25 px (which should be correct if aligned with the plugin's requirements).
3. If the issue continues after updating, create an admin account on your website and share the URL, username, and password with PluginHive support (via their support email). Also, provide the company logo and signature files that you are trying to upload, so the support team can replicate and troubleshoot the problem.
4. Avoid making any changes until support confirms next steps.

How can I verify if FedEx special services like Delivery Signature are supported for a given shipment?

1. Visit the official FedEx website at https://fedex.com.
2. Use their shipping rate calculator or service availability tools, entering the exact origin and destination addresses, package dimensions, and weight.
3. Check options for special services such as Delivery Signature, Saturday Delivery, etc., during the quote process.
4. Ensure the service is offered and supported for your specific shipment details.

How should I manage mixed signature requirements for products within a single order to avoid FedEx shipment errors?

1. Separate products requiring signatures and those that don’t into distinct packages or shipments if possible. This ensures each package’s signature service value is uniform and supported by FedEx.
2. Configure your packaging and shipment settings in PluginHive to allow multiple packages per order, each with its own signature service option.
3. Use packaging rules or manual package assignments to group items by signature requirements.
4. Confirm that the signature service setting for each package matches the needs of all items within that package. Avoid mixing signature-required and no-signature items in the same package.
5. Test shipments for each package to ensure no invalid signature service errors occur.

Will updating the digital signature and company logo fix the label and invoice generation error for past orders as well as new ones?

1. Ensure the digital signature and logo are correctly uploaded in the WooCommerce → Settings → Commercial Invoice section.
2. Attempt to generate the shipping label again for the past orders from the order management interface.
3. If issues persist, enable “Debug Mode” in the plugin settings and reproduce the issue to gather detailed logs.
4. Submit a Diagnostic Report via the plugin's Help & Support page referencing your issue so the support team can assist further with past orders if needed.

Why is the FedEx label not being created, and how can I resolve the "Unable to retrieve Letterhead and/or Signature images" error?

1. Confirm with FedEx that ETD image upload is activated for your account. If not, contact FedEx support to enable this feature.
2. If the ETD permission is active but the problem persists, remove the currently uploaded images for "Digital Signature" and "Company Logo" from the plugin settings.
3. Clear your site cache to ensure no older files cause conflicts.
4. Re-upload the signature and company logo images ensuring they meet the plugin’s required dimensions and format (recommended dimensions/details not specified here, so ensure they match FedEx or plugin guidelines).
5. Save the settings and try generating the labels again via WooCommerce → Settings → Shipping → FedEx → International Forms.

Why does the plugin fail to generate the shipping label and commercial invoice for my order, displaying the error "The PRO_FORMA_INVOICE requires an electronic SIGNATURE," and how can I resolve it?

1. Upload your digital signature file under the "International Form" section in the PluginHive plugin settings or in the required area for digital signatures.
2. Ensure you complete the upload process by saving the changes. This digital signature is mandatory for generating the Pro Forma Invoice correctly.
3. After uploading, attempt to generate the label and commercial invoice again.

Why does the company logo and signature fail to upload and cause errors when generating FedEx labels with ETD enabled on my site?

The issue occurs because the Upload of company logo and signature images does not work properly with ETD (Electronic Trade Documents) enabled on your site. Attempts to upload images either result in indefinite loading or errors such as "Unable to retrieve Letterhead and/or Signature images" or "An unexpected error occurred. Please try again later." This is caused by a JavaScript error in the plugin code, specifically a "Maximum call stack size exceeded" error in the script `wf_fedex.js`. This error leads to recursive function calls causing the upload and label generation process to fail. Since this appears to be specific to your site environment and is not reproducible on a demo setup with the same plugin version and images, it is likely linked to your site’s plugin/theme combination or other configurations causing the conflict.

Why do additional fees such as residential delivery, fuel surcharge, remote rural surcharge, and signature service not show up when generating a shipping label, but appear later on the FedEx invoice?

1. Always use the "Calculate Cost" option on the Orders page before generating a label to view live rates.
2. Compare these rates with those found directly on fedex.com for the same shipment details to understand expected costs.
3. Enable the "Realtime Rates" option in the plugin settings under Rates & Services, so your customers see live FedEx rates (although some additional fees may still not be visible).
4. Review the "Shipping Quote Type" configuration in your plugin settings, as it influences how rates are pulled and displayed. Note that some FedEx surcharges are applied after label generation based on FedEx policies and are outside the plugin’s control. Monitoring FedEx invoices and adjusting customer charges accordingly is recommended.

Why are the signature and logo not appearing on my FedEx commercial invoice generated by the PluginHive plugin, and how can I fix this issue?

1. Enable Debug Mode: In the plugin settings under the General tab, enable the "Debug Mode" option.
2. Generate a shipment to reproduce the issue.
3. Submit a diagnostic report from the "Help & Support" page in the plugin settings to help identify the problem.
4. Ensure your company logo and digital signature images are in proper formats such as JPG or PNG, as accepted by the plugin.
5. Place a test order identical to the affected order and generate the shipment again.
6. If the problem persists, try re-uploading both your logo and the digital signature images through the plugin interface.
7. After re-uploading, recreate the shipment for the order. This should refresh and display the logo and signature correctly on the commercial invoice.

Why are the company logo and digital signature uploaded in the PluginHive plugin not appearing on the Pro Forma Invoice, and what can be done to fix this?

1. Confirm that the uploaded files meet FedEx’s format and size requirements.
2. If the issue persists, PluginHive support needs to coordinate directly with FedEx. They may require access to your FedEx.com account, including login credentials, billing address, and permission to generate labels on test orders to diagnose the issue.
3. Provide these details securely to allow the support team to liaise with FedEx and resolve the reflection problem.
4. In the meantime, you may need to void any previously generated labels that don’t display the correct signature/logo before retrying after resolution.

What should I do if the Save button does not work when uploading a digital signature or company logo in the plugin?

1. Verify that your browser does not have any restrictions or cached conflicts; try clearing the cache or using a different browser.
2. Check for any plugin or site conflicts that might interfere with the saving functionality (e.g., other plugins affecting form submissions).
3. If the problem persists, it is recommended to contact the FedEx support team directly because the issue may involve how the uploaded signature and logo data is passed or reflected in the Pro Forma Invoice via FedEx’s API.
4. Meanwhile, provide PluginHive support with your FedEx account credentials and permissions if you want them to investigate this issue further with FedEx.

What should I do if the logo and signature images do not appear on the invoice generated by the PluginHive FedEx plugin despite using correct image formats and dimensions?

1. Double-check that the images are uploaded properly in the invoice settings or the FedEx label/invoice configuration section of the PluginHive plugin.
2. Ensure there are no file permission issues on your server that could prevent images from loading on generated documents.
3. Clear any caching plugins or CDN caches that may serve outdated invoice templates.
4. Confirm that the image URLs referenced in the plugin settings are correct and accessible publicly or by your server.
5. Try re-uploading the images or using other image files temporarily to rule out corrupted files.
6. If the issue persists, collect a screencast or detailed error information and contact PluginHive support for a deeper review as this may relate to specific integration or server settings.

What should I do if the company logo and digital signature upload successfully but do not appear on the Pro Forma Invoice in PluginHive?

1. Ensure that the uploaded logo and digital signature files meet FedEx’s format and size requirements.
2. Confirm that the upload process in PluginHive was fully completed and saved correctly.
3. Be aware that even if PluginHive’s API requests pass the logo/signature data, it may not reflect on FedEx-generated invoices due to their system limitations.
4. PluginHive support needs to coordinate directly with FedEx to resolve this; for that, you must provide FedEx account details, permissions, and tracking information related to shipments.
5. Provide FedEx with the shipment’s tracking number and pickup confirmation, since FedEx requires a shipment to be picked up and received for accurate invoice reflection.
6. In the meantime, void any labels not showing the correct logo or signature before retrying after issue resolution with FedEx.

What should I do if label generation still fails after updating the digital signature and company logo in the PluginHive FedEx integration?

1. Enable “Debug Mode” in the PluginHive plugin settings. This option is typically found within the plugin’s settings or integration section.
2. Reproduce the error by attempting to generate a shipping label for a new or existing order.
3. After the error occurs, navigate to the "Help & Support" page within the plugin settings.
4. Submit a Diagnostic Report through the plugin interface. Include the reference ticket number provided by support (for example, ticket #282776) to facilitate quicker assistance.
5. Wait for the support team to analyze the report and provide further guidance or fix.

What is the standard or recommended setting for the Delivery Signature option when configuring FedEx shipping in PluginHive?

The Delivery Signature requirement depends on your shipping preferences and product needs. If you require a recipient’s signature on delivery, select the appropriate signature option. If you do not require a signature, the recommended setting is to configure the Delivery Signature as "Not Required." This setting ensures that shipments do not require a signature on delivery, simplifying the shipping process if your products do not need special handling.

What immediate error messages appear when the image upload for company logo and signature fails during FedEx label generation?

1. “Unable to retrieve Letterhead and/or Signature images” — shown when forcibly uploading an image URL during ETD label generation.
2. “An unexpected error occurred. Please try again later” — shown in other cases when the image upload or label generation process fails silently behind the scenes.

What details does FedEx require to investigate why the company logo and digital signature are not reflected on the Pro Forma Invoice?

1. The shipment’s tracking number that has been picked up and received by FedEx.
2. Confirmation or evidence regarding the pickup date and time of the shipment.
3. Valid FedEx account information associated with the shipment.
4. Permission for FedEx or support teams to access shipment details and label generation history for troubleshooting.

What are the supported image size and format requirements for uploading a company logo and digital signature in PluginHive?

• **Company Logo:**
• Valid formats: GIF, PNG, JPG, PDF
• Dimensions: Width 700px, Height 50px
• Maximum file size: 7 MB
• **Digital Signature:**
• Valid formats: GIF, PNG, JPG, PDF
• Dimensions: Width 330px, Height 48px
• Maximum file size: 7 MB

Additionally, ensure that the Estimated Time of Delivery (ETD) feature is enabled on your FedEx account to allow uploads.

What are the recommended file formats and handling for logo and signature images used in FedEx commercial invoices via PluginHive?

1. Use high-quality JPG or PNG files for both your company logo and digital signature.
2. Ensure images are appropriately sized and optimized for invoices (avoid overly large dimensions or file sizes).
3. Upload or re-upload the images through the plugin interface in the admin area as needed.
4. After updating images, regenerate the shipment or commercial invoice to refresh the data and display the updated logo/signature.

Is there a way to pass a per-order selection for "signature required" for FedEx shipping labels using the PluginHive plugin, instead of having it always enabled or disabled globally?

Yes, PluginHive allows you to configure the "Delivery Confirmation" option on a per-order basis, even if the default setting is set to "No" (disabled) in the plugin settings. This means the signature requirement does not have to be applied globally to all orders. You can:

1. Keep the default "require signature" option disabled in the plugin configuration.
2. For individual orders where a signature is needed, enable the "Delivery Confirmation" feature manually while creating the shipping label on the order page.

How can I fix the FedEx API error "The COMMERCIAL_INVOICE requires an electronic SIGNATURE" in the PluginHive plugin?

1. Go to your WordPress dashboard and navigate to WooCommerce → Settings → Commercial Invoice.
2. In the FedEx carrier settings section, upload your valid "Digital Signature" image as provided by FedEx.
3. Also, upload your company logo if required by the plugin settings.
4. If you've already uploaded these images, remove them and re-upload to ensure they have been properly updated.
5. Save your settings and then attempt to generate the shipping label and commercial invoice again.

How can I confirm that the "Delivery Signature" setting update fixed the label generation issue?

1. Attempt to generate a FedEx shipping label again within the plugin.
2. Check if the label is created successfully without errors.
3. Verify the shipping label details for accuracy, especially signature-related requirements.

How can I configure the PluginHive FedEx plugin to display shipping quotes including delivery signature requirements and duties & taxes for international shipments?

1. In the plugin settings, open the “Rates & Services” tab and set the “Shipping Quote” option to “Total net shipping cost with Duties & Taxes.” This includes customs duties and taxes in the shipping rate shown to customers.
2. In the “Special Services” tab, enable “Delivery Signature” options by selecting the required signature type (e.g., Adult signature) to include related fees in the rate calculation.
3. Ensure the plugin is updated to the latest version to support all FedEx API features related to surcharges and special services.
4. Verify that shipping labels are generated through the plugin without manual overrides in package details to maintain accurate surcharge calculation.
5. Test by placing sample orders to confirm displayed shipping rate matches actual FedEx charges including these surcharges.

Can the PluginHive WooCommerce FedEx Shipping Plugin automatically generate “One Rate” FedEx labels and support required custom fields like signature and insurance value?

Yes, the PluginHive WooCommerce FedEx Shipping Plugin automatically generates shipping labels for all orders, including FedEx One Rate labels. The labels are fetched directly from the FedEx API, so any custom fields supported by FedEx—such as signature requirements and insurance value—are also supported by the plugin.

Why does the FedEx plugin error "Unable to retrieve Letterhead and/or Signature images" only occur sporadically, and how can I troubleshoot this intermittent behavior?

1. Verify that you are using the latest version of the PluginHive FedEx plugin (currently version 7.1.8). Older versions may have unresolved bugs affecting stability.
2. Clear your website’s cache completely, including WooCommerce cache and any caching plugins you use.
3. Purge any server-level caches or CDN caches that might serve outdated plugin files or settings.
4. Confirm that your site and server environment are stable and not intermittently blocking or failing to load the images required for the Letterhead and Signature.

Why do I see the error "Unable to retrieve Letterhead and/or Signature images" when uploading images for Company Logo or Digital Signature in the International Forms settings, and how can I resolve it?

1. Your FedEx account does not have ETD (Electronic Trade Documents) enabled. You need to contact FedEx support to confirm and activate the ETD image upload feature for your account. Without this activation, the images cannot be retrieved or used properly.
2. The images you are uploading for the Company Logo and Digital Signature may be missing or do not meet the required specifications. Ensure the images are properly sized (maximum 7 MB) and correctly uploaded.

• Confirm with FedEx that ETD is enabled on your account.
• Remove any images currently uploaded for the Digital Signature and Company Logo fields.
• Save the settings after removal.
• Clear your server cache and browser cache to avoid loading outdated files.
• Re-upload images that meet the size requirements and save the settings again.
• Try creating the shipment after these steps.

This process ensures the system can properly upload, save, and retrieve your images without entering an infinite loading loop or causing errors.

Why do I receive the error related to the "Delivery Signature" option when generating FedEx shipping labels, and how can I fix it?

1. Review the "Delivery Signature" setting in your FedEx plugin configuration.
2. Update the option to a valid selection supported by the FedEx API (for example, choose from options like "No Signature Required," "Indirect Signature Required," etc.).
3. Save the updated settings.
4. Retry generating the shipping label.

Why am I getting the "FedEx Create Shipment Error: Invalid value for Signature Service Id: PACKAGE_INDEX Value: 1" when printing labels with multiple line items, and how can I fix it?

1. Check the product-level settings for the "Signature on Delivery" option.
2. Ensure that the "Signature on Delivery" is explicitly set to "No Signature Required" for the product involved in the order.
3. Void the previously generated label that caused the error.
4. Attempt to generate the label again after making the correction.

What does the "Invalid value for Signature Service" error mean when generating FedEx shipping labels, and how can I resolve it?

1. Verify the "Signature Service" value configured in your PluginHive FedEx settings matches one of the valid options supported by FedEx.
2. Refer to FedEx documentation or contact FedEx support to confirm the correct values for the signature service.
3. Update your shipping settings with the correct signature service value.

What causes the FedEx plugin error "Unable to retrieve Letterhead and/or Signature images" and how can I resolve it?

1. Your FedEx account does not have ETD (Electronic Trade Documents) permission activated.
2. The images for the Company logo and/or Digital Signature are missing, incorrectly sized, or improperly uploaded.

What causes the "FedEx Create Shipment Error: Invalid value for Signature Service" and how can I resolve it?

1. Verify your FedEx signature service setting in your PluginHive shipping configuration matches one of the valid FedEx signature service options (e.g., "No Signature Required," "Indirect Signature Required," "Direct Signature Required," or "Adult Signature Required").
2. Edit the shipment or product-level signature requirements ensuring they use supported values recognized by FedEx.
3. Avoid mixing incompatible or unsupported signature services across products within the same package.
4. If you have split signature requirements across multiple products, consider separating them into different packages or shipments to ensure clarity in signature service assignments.
5. Review the API documentation or FedEx shipping account portal for the exact accepted values and update your PluginHive settings accordingly.

How can I troubleshoot if uploading the company logo and signature in PluginHive results in an endless loading spinner and the images do not update?

1. **Enable Debug Mode:** Go to PluginHive plugin settings and enable the “Debug Mode” option.
2. **Reproduce the Issue:** Attempt to upload the logo and signature again while debug mode is enabled.
3. **Clear Cache:** Clear your browser cache and your website cache to remove any stored files that might block the upload process.
4. **Submit a Diagnostic Report:** Navigate to the “Help & Support” section in PluginHive settings and send a Diagnostic Report capturing the issue.
5. **Check Requirements:** Confirm your images meet the specified file format, dimension, and size requirements (see previous FAQ).
6. **Provide Details to Support:** If the problem persists, share the diagnostic report along with screenshots of the loading spinner or error messages with the support team for further analysis.

This process helps identify whether the issue stems from configuration, compatibility, or plugin errors.

Does the PluginHive FedEx plugin display all FedEx surcharges such as fuel surcharge, adult signature fees, and taxes?

Yes, the PluginHive FedEx plugin is designed to display shipping rates inclusive of all FedEx surcharges and fees such as fuel surcharges, adult signature requirements, and applicable taxes like Canada HST. If these fees do not appear, it generally indicates a plugin misconfiguration or outdated plugin version. Ensuring the plugin is updated and correctly set up will show customers the full shipping price as charged by FedEx.

What does the FedEx error "This shipment was designated as Residential Delivery but qualifies for FedEx Home Delivery" mean, and how can I resolve it when creating shipment labels using the PluginHive WooCommerce plugin?

1. FedEx uses "FedEx Ground" service for commercial (business) addresses.
2. FedEx requires "FedEx Home Delivery" service for residential addresses.

What does the error message "This shipment was designated as Residential Delivery but qualifies for FedEx Home Delivery" mean, and how do I resolve it?

• For **Residential addresses**, FedEx requires using the **FedEx Home Delivery** service.
• For **Commercial addresses**, FedEx uses the **FedEx Ground** service.

What does the error "This shipment was designated as Residential Delivery but qualifies for FedEx Home Delivery" mean, and how can I resolve it?

• **FedEx Home Delivery** for residential addresses
• **FedEx Ground** for commercial addresses

1. Verify the address type (residential vs commercial) for the shipment.
2. For residential addresses, select **FedEx Home Delivery** as the shipping service when creating the shipment label.
3. Update this service setting on the individual order’s FedEx Shipment Label panel in your WooCommerce or plugin interface.

Why is there a significant difference between the shipping prices calculated by the FedEx plugin and the actual amounts charged to our FedEx account, particularly regarding additional fees like fuel surcharge, adult signature, and Canada HST?

The price difference is often caused by configuration issues within the plugin, not the absence of surcharges. Our plugin does display shipping costs inclusive of all FedEx surcharges such as fuel surcharge, adult signature, and applicable taxes like Canada HST. However, misconfigurations—such as incorrect currency settings, usage of an outdated plugin version, or manual price adjustments—can result in displayed rates differing from actual charges. For instance, if the FedEx currency is set incorrectly (e.g., USD instead of CAD) and a conversion rate is applied, it will distort the displayed prices, causing discrepancies. Ensuring the plugin is updated to the latest version and correctly configured will help align the displayed shipping costs with actual FedEx charges.