Ship, Rate & Track for FedEx app reduces your efforts by automating shipping on your Shopify store with FedEx. The app allows you to display real-time FedEx shipping estimates on your Shopify checkout, print FedEx shipping labels, and enable shipment tracking from within your Shopify store.
FedEx and PluginHive have partnered to offer the Shopify Ship, Rate & Track App for free across the Asia Pacific, the Middle East, India, and the Africa Region. With this offer, you can save up to 83% on the shipping cost, if you sign up for a new FedEx Account.
In this guide
- Download, install & activate the app
- Add your FedEx Business/Personal Account to the app
- Verify Address for Shipper & Customers
- Verify your Products
- Add product weight & dimensions & verify store units
- Add price to your products
- Check product stock for store location(s)
- Products shipped Internationally
- Products that require Delivery Confirmation with Signature
- Products that require Shipment Insurance
- Products containing Alcohol/Wine
- Products considered Hazardous or Dangerous Goods
- Perishable products that require Dry Ice
- Products containing Batteries
- Shopify Custom Products
- Configure Parcel Packaging
- Configure FedEx Shipping Service(s)
- Display live shipping rates on the Shopify checkout page
- Print FedEx shipping labels
- Request for a FedEx Pickup and handle FedEx tracking
- Frequently Asked Questions
- Will I be able to print all customs documents required for international shipments?
- I sell products that are expensive. Can I make sure the shipment is safe from loss, damage, delay, or misdelivery?
- Will I be able to use the app to print return shipping labels along with the forward shipping labels?
- Is there a way to notify customers directly about the shipment status using the app?
- Can I send shipment tracking updates to customers from my business email ID?
- Can I add more than one FedEx account as I am shipping from multiple warehouses and need to have separate rates?
- How can I ship from my multiple warehouses using the app?
- I am shipping internationally but am unable to print shipping labels. What do I need to check for printing FedEx labels?
- My business specializes in manufacturing, exporting, and trading goods. How can I add my Tax Identification Number and TIN Type?
- Can I print Doc Tab Shipping labels with the Ship, Rate and Track app?
- Can I display a different address instead of my company’s address on the shipping label?
- Can I generate a Pro Forma Invoice with the app?
- Can I print USMCA Trade Agreement Certificate within the app?
- Can I choose not to show the Company Name on the shipping label as my buyer has a residential address?
- Is there any way to show Flat rates for Domestic and International shipping separately if the FedEx rates are down?
- I want to generate the labels today but want to ship the packages after 3 days. Is it possible with the app?
- Troubleshooting the app
Download, install & activate the app
From the dashboard of your Shopify store, go to the Apps section and click on Recommended apps>Shopify app store.
Click on Shopify App Store:
Search for “PH Ship, Rate, and Track”. Click on “Add app”.
Once you add the app to your store, you will get redirected to this page. Click on “Install App”.
After the installation is done, the page will redirect to the “Approve charge” page.
Since the app is available for free for merchants from Asia Pacific, Middle East & Africa, PluginHive will not charge you for using the app.
Following the Approve charge page, you will be taken to the App Installation page. Fill it up with your Email, Phone Number and check the “I agree with the Terms and conditions and Privacy policy“. Once all the details are filled in, click on Get Started:
Now you need to configure your FedEx Account Name, Number, and other details & click Save as shown below:
Lastly, click on Finish to successfully complete your FedEx account setup:
Add your FedEx Business/Personal Account to the app
The Ship, Rate & Track app requires merchants to have their own FedEx accounts to have complete control of their shipments. Using your own accounts will also allow you to get shipping discounts from FedEx.
PluginHive has partnered with FedEx to make account registration simpler and more convenient for merchants. All you need to do is enter the FedEx Account Name, FedEx Account Number, and the shipper address associated with the account, as shown below.
* Please make sure the shipper address & postal code is exactly the same as those added to your FedEx account.
* For shippers from Argentina, Brunei, Canada, Ireland, Kazakhstan, Malta, the Netherlands, Peru, Somalia, the United Kingdom, and Swaziland, please make sure to match the postal code format.
Click on Save and the app will automatically get the FedEx account details required to display live shipping rates, print labels, and generate tracking numbers for your orders.
* If you are already having a meter number from FedEx, it will change after registering with the application.
* As per FedEx, one account number can have multiple meter numbers and FedEx uses the meter number to only identify from where the shipping labels are being generated.
Verify Shipper and Customer Address
To get the most accurate shipping rates you need to make sure the Shipper & Customer Addresses are correct.
1. Verify the Shipper’s Address
Verify the Ship-from Address under Location. You can modify the address if required.
- Your Shopify store’s first address will be marked as Default & used for processing shipments
- You can add multiple locations within your Shopify store and set any of the addresses as Default.
FedEx does not recognize special characters other than the English language. Please make sure that non-English characters are not used in the address.
Also, FedEx uses the First & Last Name to print the shipper’s details on the shipping label. However, if you would like to remove the first and last name from the label, remove it from the location settings within the app, as shown below.
Any one of the First & Last Names or the Company Name is mandatory in order to ship with FedEx.
Please make sure either the First & Last Name or the Company Name is added in the app location settings.
2. Setup FedEx Address Validation for the Customer’s Address
With FedEx Address Validation enabled for your FedEx account, you can automatically confirm if the address entered by the customer is categorized as a Residential Address or a Commercial Address.
To check if your account has the FedEx Address Validation service enabled, visit the Account settings and click on Account Health, as shown below.
As shown below, if your account has Address Validation enabled, FedEx will automatically classify your customer’s address as Residential & Commercial, and display the shipping rates accordingly.
In case your FedEx account doesn’t have the Address Validation enabled, the app also provides a toggle to set your customer’s address as,
- Residential – if you generally ship to residential addresses
- Commercial – if you generally ship to commercial addresses
Visit the app settings and click on Auto-Settings.
Enable the FedEx Address Validation under the FedEx Address Validation settings, and set it to Residential or Commercial as shown below.
As per the setting above, FedEx will consider the customer’s address as Residential or Commercial and display the shipping rates accordingly.
To get the most accurate rates based on your customer’s address, we recommend you enable the Address Validation service for your FedEx account.
Please reach out to your FedEx Account Manager for more details on how to enable the service for your account.
Verify Your Products
Different types of products are eligible for different shipping rates. Please make sure to check the following product details to ensure you get the most accurate rates and all the shipping documents.
- Add Product weight & dimensions & verify store units
- Add price to your products
- Check Product Stock for store location(s)
- Products Shipped Internationally
- Products that require Delivery Confirmation with Signature
- Products that require Shipment Insurance
- Products containing Alcohol/Wine
- Products considered Hazardous or Dangerous Goods
- Perishable products that require Dry Ice
- Products containing Batteries
- Custom products or bundles
1. Add Product weight & dimensions & verify store units
FedEx requires you to add weight and dimensions to the products to get the most accurate shipping estimates. Make sure your Shopify products have weight configured. The app will use the weight and dimensions to calculate the shipping cost and display it on the Shopify checkout page.
Visit Shopify Products & enter the Weight under the Shipping tab, as shown below.
The app provides a built-in interface to add dimensions to your products. Visit the app settings and click on the Products tab. The tab will display all the products with their weight and dimensions, as shown below.
Now, click on the products that you want to edit and enter the dimensions as shown below.
Make sure the store’s units are as per your shipper’s address. For instance, if you shipping from anywhere but the US your store’s unit has to be in kgs.
If your products do not have weight configured, we recommend utilizing Shopify Product Import & Export functionality.
Read More – Importing and Exporting Shopify Products
For FedEx Freight and FedEx SameDay City services, package dimensions are mandatory by FedEx. You can visit the Packaging section & set up default box dimensions that will be used in the case of FedEx Freight and FedEx SameDay City.
2. Add price to your products
If you are shipping internationally, you have to make sure the price of the products is a non-zero value to meet the Customs compliance for Export.
Make sure your products have the price added accordingly by visiting Shopify Products, as shown below.
3. Check Product Stock for store location(s)
Go to your Products> Inventory and make sure your product inventory is in stock for your store location(s) as shown below:
4. Products Shipped Internationally
If you need to ship internationally for overseas customers, shipping carriers require you to fill in additional details like,
- HS Tariff Code
- Country Of Manufacture
For International shipments, Product names should not contain special characters. An alternative option is to update the Customs description without a special character.
Fill in the details under the Shipping tab, as shown below.
5. Products that require Delivery Confirmation with Signature
If you are looking for a delivery confirmation for your orders, you can enable FedEx Delivery Confirmation with Signature within the app.
Visit Auto Settings and select your preferred option under the FedEx Delivery Signature, as shown below.
If you require delivery confirmation for only a particular product, visit Products settings and click on your product, as shown below.
Select your preferred delivery confirmation option for a particular product as shown below.
6. Products that require Shipment Insurance
If you want to make sure your shipment is safe from loss, delay, damage, or misdelivery, you get the option to set a declared value for the shipments.
The app lets you set up the declared value for your shipments with the following options:
- Insurance amount to be used: You can select which should be used as the insurance amount for your shipment.
- Percentage of Product Price: You can specify the percentage of the product price to be used as the insurance amount for your shipment.
You can also set the declared value for each product under the Products section and set up a custom-declared value, as shown below.
7. Products containing Alcohol/Wine
If you sell products that contain alcohol, you can ship them directly to customers or a licensee.
Visit the Products settings and click on the product that you want to specify as containing alcohol.
Under the Product Summary, visit Supplementary Details and enable Is Alcohol for the product. You can also choose if the product will be sold to the Consumer or a Licensee, as shown below.
8. Products considered Hazardous or Dangerous Goods
FedEx supports the shipment of products considered Hazardous Materials or Dangerous Goods. Within the app, visit the Products settings and select your product.
Enable Is Dangerous Goods option to specify the product as a hazardous material. Once enabled you can select the dangerous goods option, mark the product as Accessible or Not Accessible while shipping, and select the type of Dangerous Goods Regulation applicable to the product.
Accessible dangerous goods that may be shipped using:
1. FedEx International Priority®
2. FedEx International Priority® Express
Inaccessible dangerous goods that may be shipped using:
1. FedEx International Priority®
2. FedEx International Priority® Express
9. Perishable Products that require Dry Ice
FedEx allows you to ship perishables that are time-sensitive with dry ice. Visit the Products settings and select the product that you want to ship with Dry Ice.
Under the Supplementary Details, enable Is Dry Needed option. This will also allow you to set the Weight of the Dry Ice that is required with the product, as shown below:
10. Products containing Batteries
If you are shipping products that contain batteries, FedEx requires you to declare the shipment as “Containing a Battery”.
Visit Product settings and select the product you want to declare as containing a battery.
Under the Supplementary Details option, enable Is Battery. This will allow you to set the battery material type, packaging type & regulatory subtype for your product, as shown below.
11. Custom Products or bundles
The app lets you display shipping rates and print shipping labels for standard Shopify products. However, as of now, the app doesn’t support shipping for custom products.
Configure Parcel Packaging
The Shopify Ship, Rate & Track for FedEx helps you efficiently pack your products. The app has a packing option for almost every business need.
- Packaging for prepacked products
- Packaging used if you use your own boxes (Your Packaging)
- Packing products in FedEx flat-rate boxes
- Packing products purely based on weight
- Packing products that take up more space
- Packaging used for Dangerous Goods
1. Packaging for prepacked products
Products like electronics, shoes, etc. generally have their own boxes which many merchants use for shipping. If you sell products that have their own packing boxes, the application lets you set up packaging in one quick step.
Visit the app settings and click on the Packaging tab and select “Pack Item Individually” under the packing methods, as shown below.
2. Packaging used if you use your own boxes (Your Packaging)
For merchants that have their own custom boxes for shipping, the app lets you add the weight & dimensions of the custom boxes. The app automatically matches the products that can fit inside the boxes.
To add your box weight and dimensions, visit the app settings and click on the Packaging tab and select “Box Packing” under the packing methods, as shown below.
Now, click on Add Custom Box and enter the following details as shown below.
- Name – enter the box name
- Inner Dimensions – enter the inner dimensions of the box
- Outer Dimensions – enter the outer dimensions of the box
- Weight – enter the box weight & the maximum weight the box can hold
3. Packing products in FedEx flat-rate boxes
Using FedEx flat-rate boxes is one of the best ways to save money on shipping. FedEx offers the following flat-rate boxes for shipping.
- FedEx 10 Kg box
- FedEx 25 Kg box
- FedEx Envelope
- FedEx Medium Box
- FedEx Large Box
- FedEx Extra Large Box
- FedEx Small Box
- FedEx Pak
- FedEx Tube
You can use any of these boxes to save shipping costs or use them along with FedEx One Rate.
To use FedEx flat rate boxes, visit Packaging and set the Packing Method as Box Packing. Enable the FedEx standard flat rate boxes as per your requirement and the boxes will be used to calculate shipping rates for your shipments, as shown below.
4. Packing products purely based on weight
If you do not have custom packing boxes for specific products & do not use FedEx flat rate boxes, then the only flexible option you have is to pack based on the weight of your products.
If you are packing all your products by weight, the app provides the most flexible packing method.
Visit the app settings and click on the Packaging tab and select “Weight Based Packing” under the packing methods, as shown below.
Now add a Max Weight that will be the maximum weight that you can pack in a single box. Once you have products exceeding the maximum weight, the additional products will be packed in another box with a similar maximum weight limit.
To know which parcel packing method works best for you, read – How to Pack Products Optimally & Save Shipping Costs
To include the weight of the packaging box in shipping calculations, enable the Add an additional weight to all packages option. Then, add the additional weight using one of two options under Additional weight options:
- Constant
- Percentage of Package Weight
If choosing Constant weight, add the value under Constant Weight to be Added. See the image for clarification:
5. Packing products that take up more space
For products that take more space yet weigh comparatively less, FedEx calculates the shipping rates based on the volumetric/dimensional weight instead of the actual weight of the shipment.
To consider Volumetric Weight to get the most accurate shipping rates, enable Volumetric Weights by visiting Packaging settings as shown below,
6. Packaging used for Dangerous Goods
FedEx requires specific packaging To ship dangerous goods with FedEx visit Auto Settings and specify the Type of Packaging & Packaging Material under special services as shown below:
Configure FedEx Shipping Service(s)
Under the Rates tab, you can see the different services supported by the app. You can “enable” the services according to your requirement & the same will be reflected at the Shopify checkout.
By default, the app supports FedEx shipping services including,
- FedEx Domestic Services
- FedEx International Services
- FedEx Freight Services
- FedEx Saturday Delivery
- FedEx Special Services
Additionally, you can set the FedEx shipping rates to display based on the following conditions within the Shopify Shipping Profile.
- State
- Country
1. FedEx Domestic Services
The app supports FedEx domestic shipping services such as,
- FedEx First Overnight
- FedEx Priority Overnight
- FedEx Standard Overnight
- FedEx 2 Day
- FedEx 2 Day A.M.
- FedEx Ground
- FedEx Home Delivery
- FedEx Next Day Early Morning
- FedEx Next Day Mid Morning
- FedEx Next Day Afternoon
- FedEx Next Day End of the Day
- FedEx Express Saver
To use any of these services, visit the Rates settings and enable the shipping services under the Carrier Services section, as shown below.
Also, if required, you can add an Adjustment value or an Adjustment (%) for the shipping services. This allows you to add an additional charge over the shipping costs. Visit understanding FedEx shipping rates in your Shopify store to know more.
2. FedEx International Services
The app supports FedEx international shipping services such as,
- FedEx International Economy® Saturday Delivery
- FedEx International Priority® Saturday Delivery
- FedEx International Economy®
- FedEx International First®
- FedEx International Connect Plus®
- FedEx International Priority® Express
- FedEx International Priority®
To use any of these services, visit the Rates settings and enable the shipping services under the Carrier Services section, as shown below.
Also, if required, you can add an Adjustment value or an Adjustment (%) for the shipping services. This allows you to add an additional charge over the shipping costs. Visit understanding FedEx shipping rates in your Shopify store to know more.
3. FedEx Freight Services
The app supports FedEx Freight shipping services such as,
- FedEx 1Day® Freight
- FedEx 2Day® Freight
- FedEx 3Day® Freight
- FedEx International Economy® Freight
- FedEx International Priority® Freight
- FedEx Next Day® Freight
- FedEx Regional Economy® Freight
- FedEx Freight Economy®
- FedEx Freight Priority®
- FedEx First Overnight® Freight
To use any of these services, visit the Rates settings and enable the shipping services under the Carrier Services section.
Read more to know about how to fulfill an order using FedEx Freight Services – FedEx Freight Shipping for Shopify
4. FedEx Saturday Delivery
To enable the FedEx Saturday Delivery option, head to App settings –> Account –> Enable FedEx Saturday Delivery, as shown below:
Using the FedEx Saturday Delivery option will lead to a surcharge that will increase the shipping cost as shown below:
* $16 per package for FedEx Priority Overnight, FedEx 2Day & FedEx First Overnight
* $16 per package for FedEx International Priority Express & FedEx International Priority
* $210 per package for FedEx 1Day Freight, FedEx 2Day Freight, FedEx First Overnight Freight & FedEx International Priority Overnight Freight
Now, you need to choose the required FedEx Saturday Delivery services. Head to App settings –> Rates. Under this section, you will be able to see all the FedEx Saturday Delivery services supported by the app. By default, all the services will be enabled. You can disable the services that are not required.
5. Estimated Delivery Time & Buffer Time For Estimated Delivery in Hours
The estimated time of delivery is the time and date that an order or shipment is expected to be delivered at the final destination. If you want to show the FedEx estimated delivery time at Shopify checkout then head toward Settings > Rates > Display Estimated Delivery Time for FedEx Services as shown below:
If you want to extend the delivery days you can add buffer time under Buffer Time for Estimated Delivery in hours.
6. FedEx Special Services
FedEx® Collect on Delivery (C.O.D.) Type
FedEx® Collect on Delivery allows the merchant to collect the ‘Invoice value of goods’ when goods are delivered.
FedEx® Collect on Delivery (C.O.D.) Type allows payment of the consignment from the Recipient by means of Cash / Cheque / Demand Draft / Pay Order in favor of the Shipper/merchant, which is returned to the merchant within 10 working days.
To choose the FedEx COD Type head over to Accounts > FedEx Collect on Delivery (C.O.D.) Type as shown below:
Display live shipping rates on the Shopify checkout page
In order to display shipping rates at checkout, you have to enable the following:
* Carrier-Calculated Shipping on your Shopify store
* Ship Rate & Track app under your Shopify Shipping Profile
Visit the Shop page, add a product to the cart and proceed to checkout. After filling in the shipping address, the app will display FedEx shipping rates on the Shopify checkout page as shown below:
To know more about the measures to be taken before you print the FedEx shipping labels in bulk, follow the best practice for printing live FedEx shipping labels using the Shopify FedEx app.
Print FedEx Shipping Labels
Before printing your first shipping label using the application:
* Make sure your orders are marked as “Unfulfilled”.
* You will not be able to print the shipping labels for orders marked as “Fulfilled”, “Draft”, “Archived”, etc.
Before printing your first FedEx shipping label, configure the label settings under the Documents tab.
- Choose the Print Label Size & select “Paper 4 x 6” or “Paper 4 x 8” if you are using the label printer to print shipping labels.
- Or, select “Paper 8.5 x 11 Bottom Half Label” if you are using a conventional printer to print shipping labels on a full-size (A4) page.
You can also set the number of copies that you want to print for each label type. Currently, the app supports a maximum of 5 copies for each label as shown below:
For printing, labels visit the Orders section and select the order for which you want to print the FedEx shipping label. Select Auto-Generate Labels under Actions & FedEx shipping labels, as shown below.
This will redirect you to the Shipping Tab under the app.
- Download or print the FedEx shipping labels by clicking on the Download Label option.
- You can click on Cancel Label to void the shipment and cancel the shipping label
Sample FedEx shipping label & Commercial Invoice:
If you face any difficulty or error while generating the shipping labels, you can contact our support.
1. Print FedEx shipping labels for multiple Shopify orders with a single click
In order to print the FedEx shipping labels for more than one order, visit the Orders section and select all the orders.
Under More Actions click on Auto-Generate Labels to generate FedEx shipping labels for all the selected orders, as shown below.
This will redirect you to the Shipping section within the app. Print FedEx shipping labels for all the orders by clicking on the Print Documents option.
2. Print FedEx shipping labels with custom options
If you sell multiple products and use more than one payment method, you may want to set up a few more options before printing the shipping labels.
- Go to the Shopify Order details page
- Select the order for which you want to generate a FedEx shipping label.
- Under More actions, click on Generate Label to manually generate FedEx shipping labels for the selected order.
Select the correct FedEx account (if multiple accounts are configured) and the respective Shipment Origin Address, as shown below.
You can add, edit, adjust, split, remove, or regenerate the packages according to your requirement.
- Add or remove a package
When you click on “generate label” for an order, the packages are automatically generated for the particular order. Now, if you want to change the automatically generated package and create a new one, you can remove the existing package and add a new one.
- Edit a package
This option is available to edit the automatically generated package. Similar to the “Add” package option, you can choose the box type and the number of products to be added to the box.
- Adjust a package
Using this option, you can adjust the existing package properties like Weight, Length, Width, and Height of the box.
- Split a package
Using the split package option, you can split a package into the required number of boxes. You can also select the type of boxes to which the product is being split. To use this option, you need to ensure that only a single product is packed into a box.
- Insurance (if applicable): To add insurance for your packages enable “Add Insurance To Packages”.
- Return Labels: To print return labels enable “Generate Return labels along with the forward labels”.
- Signature: To add the signature on delivery choose “Signature Required” from the Signature Option dropdown.
- Customs duties payer & terms of the sale: For international shipments choose the Duties Payment Type from the dropdown.
Click Refresh to get new rates based on the origin address and packages. Select the FedEx service.
Finally, click Generate Label to initiate label generation. You will be navigated to the Order Summary page for the selected order from where you can download/print the FedEx label.
To know more about the process of manual FedEx shipping label generation, check out shipping label generation using the Shopify Ship, Rate & Track app for FedEx.
3. Cancel the FedEx shipping label
In order to cancel the FedEx shipping label that you have created, please follow the steps below:
- Go to the Shipping tab under the FedEx Rates, Labels & Tracking App. Here, you will see a list of orders for which labels have been generated
- Click on the Cancel Label symbol for the order as shown below
You will not be able to cancel the following labels using the application:
1. The shipping labels that are generated past 24 hours
2. FedEx LTL Freight shipping labels (Freight Economy & Freight Priority)
To know more on how to cancel these labels, please reach out to your FedEx Account Representative.
Request for a FedEx Pickup and handle FedEx tracking
In order to request the FedEx Pickup for your orders, visit the Shipping tab under the app settings and select the orders for which you want to request FedEx Pickup
Click on Request Pickup to initiate the request for FedEx Pickup
The Pickup page displays the current pickup status along with the pickup location, date, and time, as shown below.
Once the FedEx agent has picked up the package, you can start tracking your orders.
To know the tracking details, click on the tracking symbol as shown below.
To understand the complete process of FedEx pickup and tracking, visit Shopify FedEx shipment tracking and scheduling Pickups
Frequently Asked Questions
Q. Will I be able to print all customs documents required for international shipments?
Yes, the app will let print all customs documents for international shipments.
These documents include,
- FedEx shipping label
- Commercial Invoice
- Tax Invoice
- Packing Slip
If you are looking for any additional documents or facing any issues while printing the above documents, feel free to contact our team.
Check out the Commercial Invoice settings.
Q. I sell products that are expensive. Can I make sure the shipment is safe from loss, damage, delay, or misdelivery?
Yes, you can use the FedEx Declared Value within the app.
The app lets you set up the declared value for your products. By default, the app sets the declared value of the products as the retail price. However, you can edit it under the Products section and set up a custom-declared value, as shown below.
The declared value represents the max liability of FedEx in case of any loss, damage, delay, or misdelivery, of the shipment.
Read More – Send Declared Value for your shipments to FedEx
Q. Will I be able to use the app to print return shipping labels along with the forward shipping labels?
Yes, the app lets you print both forward and return shipping labels.
You can print return shipping labels at the same time as printing the forward shipping labels. Or, you can print a return shipping label at the customer’s request.
Make sure to set up the return shipment settings under the app Auto Settings, as shown below.
Read More – How to manage returns & print FedEx return labels using the app
Q. Is there a way to notify customers directly about the shipment status using the app?
Yes, you can use the FedEx shipment notifications functionality within the app.
Using FedEx Notifications, the customers will be automatically notified via emails as soon as the shipment status is updated by FedEx. As of now, the email notifications are supported in English and French language.
You can visit the app Auto Settings and set up FedEx Event Notifications to send email notifications to your customer automatically, as shown below.
Read More – How to set up FedEx Event Notifications
Q. Can I send shipment tracking updates to customers from my business email ID?
Yes, the app lets you send emails to your customers directly from your own business email id.
You are required to set up the SMTP details within the app’s General settings, as shown below.
Read More – Configure the SendGrid SMTP credentials & send emails from your email ID
Q. Can I add more than one FedEx account as I am shipping from multiple warehouses and need to have separate rates?
Yes, you can add multiple FedEx accounts in the Ship, Rate and Track app.
To add an additional accounts head over to Settings > Additional accounts > Create new
You can also set the ‘Ship To’ countries for which you want the checkout rates and print labels with the additional accounts.
Note: If the Order Destination Country does not match any of the account conditions in the app, the main account configured in the app will be used.
Q. How can I ship from my multiple warehouses using the app?
The app allows you to add multiple warehouses only if you are shipping from different countries and not from different cities of the same country.
To add the location of your warehouses first add it under Shopify Settings > Locations > Add location.
Once added it will be listed in the app. To check head over to Settings > Locations as shown below.
Q. I am shipping internationally but am unable to print shipping labels. What do I need to check for printing FedEx labels?
If you’re unable to print your FedEx shipping labels, there are a few things you can check to resolve the issue:
- Check the app print settings: Ensure that you have the correct print settings selected in the app. Make sure that you have selected the correct printer and label format.
- Verify the printer is properly configured: Check that your printer is properly set up and connected to your device. Ensure that it has enough paper and ink or toner.
- Check the FedEx-mandated minimum value: FedEx has a minimum value required for international shipments. To process the shipments internationally and print labels, FedEx has mandated that the Product should have a minimum value of $1. Ensure that the minimum value is configured correctly in your settings. To add Minimum value head over to Settings > Commercial Invoice > Minimum Price Per Product as shown below:
Read More – Handle International shipment with product price as zero
Q. My business specializes in manufacturing, exporting, and trading goods. How can I add my Tax Identification Number and TIN Type?
You can add your Tax Identification Number under Settings > Account > Tax Identification Number:
You can also set the Tax Identification Number Type which indicates how the recipient locale handles the tax numbers. You can choose the type from the Tin Type drop-down as shown above based on your requirement:
Business National: Used in the US and other countries. Indicate the Tax number is a business Tax number at the Country (National) level, as opposed for example an EU-wide tax number such as an IOSS number.
Business State: Used in the US and other countries to indicate the Tax Number is a business Tax number issued at the local or State level for the collection of local or state taxes, as opposed to a National Tax number.
Business Union: Used in the EU and similar multi-country Trade zones to identify a Tax number that is recognized within that group of countries. E.g. An IOSS number is recognized within the nation-states of the EU, thus the IOSS number is a “Business Union” tintype.
Personal State: Used mainly in the US, or similar countries, where local or State taxes apply to an individual. Identifies the TIN as a local or State tax number and not a national number.
Personal Union: Used mainly in the US, or similar countries, where separate national and local taxes can be applied to individuals. Identifies the TIN as a National tax number.
Q. Can I print Doc Tab Shipping labels with the Ship, Rate and Track app?
Yes, you can print Doc Tab labels within the app by heading over to Settings > Documents > Print Label Size.
You can print these labels only with Thermal Printers. You can choose where you want to place the additional information, at the top or at the bottom of the label by choosing LEADING DOC_TAB for & TRAILING DOC_TAB respectively.
Q. Can I display a different address instead of my company’s address on the shipping label?
Yes, the app allows you to display a different address on the shipping label. To do that head over to Settings > Documents > Display Alternate Address On Label. Enable the Display Alternate Address on Label and choose the address that you want to show on the label from the drop-down as shown below:
Q. Can I generate a Pro Forma Invoice with the app?
Yes, you can generate the Pro Forma Invoice by heading over to Settings > Documents > Generate Pro Forma Invoice as shown below:
Q. Can I print USMCA Trade Agreement Certificate within the app?
Yes, you can print the USMCA Certificate of origin. Head over to Settings > Document >Generate Certificate Of Origin. Enable the Generate Certificate Of Origin as shown below and configure the three options:
- USMCA Certifier Specification: Indicate whether the certifier is the Exporter, Producer, or Importer.
- USMCA Importer Specification: If the identity of the importer is unknown, or there are various importers, select ‘UNKNOWN’ or ‘VARIOUS’.
- USMCA Producer Specification: If same as an exporter select ‘SAME_AS_EXPORTER’, or if there are multiple producers, state ‘Various’ or A person that wants this information to remain confidential may state ‘AVAILABLE_UPON_REQUEST.’
Q. Can I choose not to show the Company Name on the shipping label as my buyer has a residential address?
Yes, if the buyer has a residential address, the company name will be avoided in the shipping label if you enable Display Company Name on Label for Residential Address under Settings > Document as shown below:
Q. Is there any way to show Flat rates for Domestic and International shipping separately if the FedEx rates are down?
Yes, using the app you can set up Fallback rates for Domestic, International & Freight shipments separately. To add these head over to Settings > Rates.
Q. I want to generate the labels today but want to ship the packages after 3 days. Is it possible with the app?
Yes, it is possible with the Shopify FedEx app where you can set up the ship after days. The number of days must be less than or equal to 5 days. To set it up head over to Settings > Auto Settings > Ship After These (0 to 5) Many Days as shown below:
Troubleshooting the app
If you face any issues or have any queries with the setting up of the app, please refer to the troubleshooting guide below. For more assistance do contact our team of experts.
Read More – Complete Troubleshooting Guide for Shopify Ship, Rate & Track for FedEx
We hope this guide has helped you in setting up the Shopify FedEx Rates, Labels & Tracking App based on your shipping requirements. You will now be able to display FedEx rates at checkout, print FedEx shipping labels, and automate the FedEx tracking process.
