Ship, Rate and Track for FedEx reduce your efforts substantially by automating FedEx shipping on your Shopify store. With the app, you can display real-time FedEx shipping estimates on your Shopify checkout page, pay the postage & print FedEx shipping labels, and enable shipment tracking from within your Shopify store.
In this guide
- How to integrate FedEx with Shopify to completely automate the order fulfillment process?
- Setting Up Ship, Rate and Track for FedEx on your Shopify Store
- How to Display Live FedEx Shipping Rates on the Shopify checkout page?
- Best practice for printing live FedEx shipping labels
- How to Generate FedEx Shipping Labels in bulk for Multiple Orders?
- How to Generate the FedEx Shipping Label for a Single Order in “Manual Mode”?
- How to Generate FedEx Shipping Label for a Single Order in “Auto Mode”?
- How to Cancel the FedEx Shipping Label that you have generated?
- How to Request for a FedEx Pickup and Handle Tracking, directly from your Shopify Store?
- How to Set up FedEx SameDay City on your Shopify store?
- How to Set Up Shopify Shipping for FedEx Special Shipments?
- Troubleshooting the Ship, Rate and Track for FedEx for Shopify
How to integrate FedEx with Shopify to completely automate the order fulfillment process?
With the Ship, Rate and Track for FedEx, you can integrate FedEx with Shopify to completely automate the order fulfillment process. The following video shows how.
Setting Up Shopify FedEx Rates, Labels & Tracking App on your Shopify store
Before setting up the app, make sure you look into the installation and activation of Shopify FedEx app.
You can find the App Settings by clicking on the Apps section on your store.
Click on the app and you will be redirected to the “Welcome page”, as shown below.
You can click on the following buttons in order to perform various actions.
This section contains all the shipping labels generated as well as the pending orders.
This section contains the pickup history of your orders. You can view all the pickups that you have scheduled in this section.
This section contains all the options to set up the Shopify FedEx App including the FedEx Account Details, Shipping Services, Shipping Label format, and much more.
This section displays Frequently Asked Questions regarding Shopify Ship, Rate and Track for FedEx .
If you have any queries regarding the app, you can contact our support.
This section displays the Help documents for Ship, Rate and Track for FedEx.
It contains the details of every FedEx rate fetched within the app.
Click on the ‘Settings’ in order to set up the app based on your requirement. Under ‘Settings‘, you can see the following tabs.
This tab contains the settings related to the FedEx Account Details. You can register your FedEx account with the app, add a normal FedEx account or a FedEx SameDay City account.
Registering a FedEx Account automatically using the Account Number
PluginHive has partnered with FedEx to make account registration simpler and more convenient for merchants. All you need to do is enter the FedEx Account Name, FedEx Account Number, and the shipper address associated with the account, as shown below.
- Click on Save and the app will automatically get the FedEx account details required to display live shipping rates, print labels andgenerate tracking numbers for your orders.
If you do not have a FedEx account, look into the below guides that would help your create one!
- Duties Payment Type: You can set the customs duties payer type as the sender, recipient, or any Third party FedEx account. If you are paying via Third party FedEx account, choose the option from the dropdown and enter the account number.
- Shipping Charges Payment type: Similar to the duties payment type, you can also set the shipping charges payment type as “Sender” or “Third Party”. If you are paying the shipping charges via third party, you can choose the option and set it up by providing the details as shown below.
- Importer of Record: The Importer of Record is the owner, purchaser, or consignee who has the ownership of imported goods at the time of importation. However, a licensed Customs broker authorized to make entry by the owner, purchaser, or consignee can also act as the IOR. An IOR can either be an entity or an individual.
This section contains the settings related to the Shipping Labels and Packing slips.
- Choose the Shipping Label Size from the drop-down list.
- Choose the Shipping Label Type from the following options:
- You can also choose to display an alternate shipper address on the FedEx label. For residential addresses, you can also choose to display your company name on the shipping label as shown above.
Display Information On Doc – Tab (Applicable For Doc-Tab Stock Types): Check this option if you want to display information on doc – tab.
Display Alternate Address On Label: Check this option if you want to display differently from the address on the label.
Display Custom Department Number On Label: Check this option if you want to display a custom Department Number on label.
Display Company Name on Label for Residential Address: Check this option if you want to display company name for residential shipping address on label.
Show Customer References On Label: Check this option if you want display Customer References (Invoice Number, PO Number) on label.
Generate Pro Forma Invoice: Check this option if you want generate Customer Pro Forma Invoice along with other documents.
Generate Certificate Of Origin: Check this option if you want generate Certificate Of Origin along with other documents.
Include Shipping Labels in a single file: Check this option if you want to download Label and Airway Bill as single file.
Packing Slip settings
Along with these, you can also set up the “Print settings” & “ZPL Printer Settings” under these section.
3. Auto Settings
This section contains the automation settings to streamline the FedEx shipping on your Shopify store.
- Enable FedEx One Rate Service
If you would like to use FedEx One Rate service for your shipments, you have to enable this option. This is applicable only for Domestic US Shipments and if Box Packing is used for package generation (FedEx Boxes ONLY).
- Enable Third Party Consignee: You can enable this option for using Third Party Consignee option for International Shipments, If account is eligible for Third Party Consignee.
- Is Insurance required for Forward Shipments?
Enable this option if you would like to insure your packages while sending it to the customers.
- Use Customer Selected Rates (If Available)
If enabled, the app will automatically print shipping labels with the same shipping service which is selected by the customers while placing the order.
- Allow Label Generation for P.O Box
Enabling this option allows you to generate FedEx shipping labels even if the customers enters a P.O Box address.
- Delivery Signature
You can enable the Delivery Signature if required. Choose the required option from the drop-down list.
- Ship after these (0 to 5) many days
If you do not want to ship your products on the same day, you can choose the required number of days after which the order will be shipped.
- Rates Selection Strategy (If Customer Selection Is Unavailable)
In case the customer selected service is not available for shipping, let’s say, Free Shipping or Flat Rates, then you can automatically choose to select the cheapest available shipping service based on the address or you can set your preferred services.
Is Insurance required for Return Shipments: Enable this option to Insure your Return Shipments.
Generate Return Labels along with Forward Labels: Enable this option to Generate Return Labels for each order along with the Forward Labels. This option is currently not available for India.
Reason for Return: The Reason for Return Shipments used for Automatic Generation of Return Labels.
Return Packaging Type: Select the box, which you want to use for the return shipments.
FedEx Event Notifications
- Enable FedEx Notifications: Enable this option to get/send event notifications.
- Notification Role: Select who all should get notifications
- Event Notification Type: Select what all alerts needed
- Email Address: Broker / Other person’s email
- Language Code: Select notification language
- Format Specification: Select notification format
Address Validation settings
FedEx offers a premium service called FedEx Address Validation. With this enabled for your FedEx account, you can confirm if the address entered by the customer is a valid address or not. The Shopify FedEx App allows you to enable the Address Validation feature on your Shopify store.
The app also allows you to classify the address entered by the customer as Commercial or Residential, if the Address validation is not enabled. To know more on how address validation works using the app, head to FedEx Address Validation process in Shopify.
- Insurance amount to be used: You can select which should be used as the insurance amount for your shipment.
- Percentage of Product Price: You can specify the percentage of product price to be used as the insurance amount for your shipment.
- Max dry ice weight per package to be used if the package contains dry ice (KG): You can enter the maximum dry ice weight to be used if the package contains dry ice in kgs
- Type Of Packaging: You can choose the Type of Packaging for your Dangerous Goods
- Packaging Material: You can choose the Packaging Material for your Dangerous Goods
You can add the default weight and dimensions for the products imported from Shopify.
Freight Special services
If you have enabled Freight services under the “Account” settings, you can choose the required FedEx Freight Special services under this section.
To know more on the FedEx Freight settings and special services, check out FedEx Freight shipping with Shopify.
Mask Data Settings
This section includes all the shipping services along with the price adjustment options for the shipping rates.
- You can display the FedEx rates for Business addresses, Residential addresses or for both. The app allows you to display the FedEx published rates or the account rates as well.
- You can enter the number of hours to be added to the estimated delivery.
- You can enable any FedEx shipping service using the ‘Enabled’ option. Only those shipping rates will be available on the checkout page, that you have enabled. You can even set the shipping service’s ‘Display Name’, if you don’t want to display the actual shipping service’s name on the checkout page.
- The app provides Price Adjustment using the following options:
Adjustment Value – You can enter the exact amount which you want to add to the shipping rates.
Adjustment (%) – You can enter the percentage value which you want to add to the shipping rates.
In case you want to provide a discount on the shipping rates, please add a ‘-‘ sign before the value or the percentage that you want to provide (for example -50% will provide 50% discount).
In case when FedEx Web Services fails due to any technical issues, you can configure the rates under Fallback Services that should be displayed to the customers. This only happens 0.1% of the time.
Name: The Service Name to be displayed on the Checkout Page to the customers.
Display Name: The Service Name to be displayed on the Checkout Page to the customers.
Rate: The amount to be displayed for the current rate. Please enter the rate in Shop currency.
- To understand the various FedEx shipping services & rates, check out understanding FedEx shipping rates in your Shopify store.
This section includes all the settings related to product packaging.
- Packing Method – Select from the three different packing methods, based on your requirement. For example, select ‘Weight based’ packing method if you want to pack the products based on their weight. This will allow you to pack different products together in one package.
- Max Weight – If you have chosen ‘Weight Based’ packaging method, you can set the max weight up to which all the products can be packed in one package. If the weight of the products exceeds the Max Weight, any remaining products in the cart will be packed into another package.
- To understand the different packaging methods and how to set them up properly, check out how to pack products optimally and save shipping cost using Shopify FedEx app.
Default Box Dimensions for Freight Services: Default Package Dimensions that will be used for the FedEx Freight Services for which dimensions are mandatory (Only in the case of Weight Based Packing, where dimensions will not be available):
- FedEx First Freight
- FedEx 1 Day Freight
- FedEx 2-Day Freight
- FedEx 3-Day Freight
Default Box Dimensions for FedEx SameDay City Services: Default Package Dimensions that will be used for the FedEx SameDay City Services for which dimensions are mandatory (Only in the case of Weight Based Packing, where dimensions will not be available):
This tab includes all the settings related to the FedEx pickup requests.
- Pickup Start Time – This indicates the time after which FedEx can provide pickup for your packages
- Company Close Time – This indicates the time after which FedEx cannot provide pickup for your packages
- Pickup Address – Set the address of your store from where FedEx can pick up your packages
This section displays the ship from address for shipping rates calculation as well as shipping label generation. You can modify the address if required.
This section displays all the settings related to your products. You have the option to import/export the products as shown in the image below.
- Product Dimensions – You can edit the product dimensions if required.
- Supplementary Details – You can mark your products as Alcohol, Dangerous goods, Battery or if Dry Ice is needed. Also, there is an option to add ‘Signature on Delivery’ for each product if required.
- You have the option to set up Declared value for each product for insurance, Country of manufacture and Product description. The Harmonization code (HSN) allows you to categorise the products.
- Under the General settings, you have the option to choose the weight & dimensions unit, and Shipment cut-off time. Shipment Cut Off Time is the time beyond which the store does not allow orders to be placed for the current day. These orders will be automatically scheduled for the next working day.
- Along with this, you have the option to enable Saturday Ship, include non-shippable products in label generation (enabling this allows you to generate FedEx labels for non-shippable products as well), and notify the customer on order fulfulment.
- SMTP settings: This section allows you to add the SMTP credentials of your SMTP provider that allows you to send emails to your customers directly from your own business email id without having to maintain email servers. For example, one of the SMTP provider is SendGrid, that provides your with the SMTP credentials. For more info on using SendGrid with the Shopify FedEx App, checkout configuring the SendGrid SMTP credentials for Shopify FedEx App.
10. Commercial Invoice
This tab contains all the set up related to Commercial Invoice for International shipping.
- You have the option to set the custom declaration along with other options to enable ETD (Electronic Trade Documents), include shipping charges in Commercial invoice, and include Insurance amount in Commercial invoice.
- You can also:
Include Tip Charges in Commercial Invoice: Enable this option to have the Tip that the customer entered on the checkout page to be added to the Commercial Invoice. Show Billing Address In Commercial Invoice
Include Tax Charges in Commercial Invoice: Enable this option to include the Tax that the customer entered on the checkout page to be added to the Commercial Invoice.
Display Insurance in Commercial Invoice: Enable this option to include the Insurance value in Commercial Invoice.
Show billing address on Invoice: Enable this option to display the Billing Address in Commercial Invoice.
Is Consignee Tax ID Needed in Commercial Invoice: Enable this option to include consignee Tax Id in Commercial Invoice.
- Select a field for Tax Id: Select a field where your customer enters the Tax id.
- Custom Declaration: Enter the Custom Declaration Statement to be displayed on the Commercial Invoice.
- Unit Of Measurement: Specify the Unit Of Measurement used for the shipment.
- Purpose Of Shipment: Select The Purpose of Shipment To be used in Commercial Invoice.
- Terms of Sale – Set up the Terms of Sale to be used in the Commercial Invoice.
- Invoice Currency – You can set the currency to be used in the Commercial invoice as Sender currency, Recipient currency or any other.
- Product Information – You can select the product information to be displayed in the Commercial invoice. If required, you can set a fixed name.
- Product Price – Set up the product price to be shown in the Commercial invoice. You can set the actual product price or a fixed price.
- Customer Signature & Letter Head – You can provide the customer digital signature and the letter head if needed. The customer signature and the letter head is mandatory for Electronic Trade Documents (ETD) in certain countries.
11. Additional Accounts
This section includes the option to add an additional FedEx account if required.
You can configure a normal FedEx account or a FedEx SameDay City account by providing the ‘Ship to‘ locations.
The following video shows how to use the Shopify Ship, Rate and Track for FedEx on your online store.
How to display Live FedEx Shipping Rates on the Shopify checkout page?
Note: Inorder to display shipping rates at checkout, you have to enable carrier calculated shipping on your Shopify store.
In order to view the live FedEx Shipping Rates on your cart page, please follow the steps below:
- Configure your FedEx account in the Shopify FedEx Rates, Labels & Tracking app
- Make sure that the correct Address has been configured as the default location in the app
- You will get the live FedEx shipping rates on the Shopify checkout page as shown below
- For a better understanding of this process, visit display FedEx shipping methods with real time rates on your Shopify store
Best practice for printing live FedEx shipping labels
There are chances that you may lose money if the FedEx shipping labels are directly printed without configuring the app correctly. So, it is important that you take proper care and perform the following steps in order to avoid being overcharged for shipping.
- Ensure that the weight of your products is configured
- Verify FedEx Real-time rates are calculated accurately at Shopify checkout
- Verify the Shipper and Recipient addresses
- Verify if the product weight, dimensions, and the package type are configured correctly
- Compare the FedEx account shipping rates v/s The rates calculated by the app
- Print the first FedEx shipping label
- Print the FedEx shipping labels in bulk
To know more about the measures to be taken before you print the FedEx shipping labels in bulk, follow the best practice for printing live FedEx shipping labels using the Shopify FedEx app.
How to Generate FedEx Shipping Labels in bulk for Multiple Orders?
In order to generate the FedEx Shipping Labels for all your orders, please follow the steps below:
- Go to the Orders section.
- Select all the orders for which you want to generate & print FedEx Shipping Labels
- Click on More Actions
- Click on Auto-Generate Labels to generate FedEx shipping labels for all the selected orders.
- This will redirect you to the Shipping section within the app. Now you can download the FedEx shipping labels for all the orders by clicking on the Download Documents. If you want to cancel the shipment, you can click on the cancel symbol.
- To know more on the process of bulk FedEx shipping label generation, check out bulk shipping label generation made easy with Shopify FedEx app. Before you generate shipping labels in bulk, do not forget to follow the best practice for printing live FedEx shipping labels.
How to generate the FedEx Shipping Label for a Single Order in “Manual Mode”?
In order to generate the FedEx Shipping Label for a single order, using the Manual Mode, please follow the steps below:
- Go to the Shopify Order details page
- Select the order for which you want to generate FedEx shipping label.
- Under More actions, click on Generate Label to manually generate FedEx shipping labels for the selected order.
This will redirect you to the Manual Label Generation Page.
- Select the correct FedEx account (if multiple accounts are configured) and appropriate Origin Address
- The packages will be generated based on the Packaging Method configured in the app settings. Add, Edit, Adjust, or Split the packages manually, if necessary
- You can add the insurance for your packages and enable return label generation along with the forward labels. Also, you can add the signature on delivery and select the customs duties payer & terms of sale for international shipments.
- Click Refresh to get new rates based on the origin address and packages. Select the FedEx service
- Finally, click Generate Label to initiate Label Generation
- You will be navigated to the Order Summary page for the selected order from where, you can download/print the FedEx label
- To know more on the process of manual FedEx shipping label generation, check out shipping label generation using Shopify FedEx app
How to Generate FedEx Shipping Label for a Single Order in “Auto Mode”?
In order to generate the FedEx Shipping Label for a single order, using the Auto Mode, please follow the steps below:
- Go to the Orders section
- Select the order for which you want the FedEx Shipping Label
- Under More actions, click on Auto-Generate Labels to generate FedEx shipping labels for the selected order.
This will redirect you to the Shipping Tab under the app.
- Now you can download/print the FedEx shipping labels for the order by choosing the options available.clicking on the Download Label option. Or, you can click on Cancel Label to void the shipment
- If you face any difficulty or error while generating the shipping labels, you can contact our support.
How to cancel the FedEx Shipping Label that you have generated?
In order to cancel the FedEx shipping Label that you have created, please follow the steps below:
- Go to the Shipping tab under the FedEx Rates, Labels & Tracking App. Here, you will see a list of orders for which labels have been generated
- Click cancel label symbol for the order as shown below
How to request for a FedEx Pickup and handle Tracking, directly from your Shopify Store?
In order to request the FedEx Pickup for your orders, directly from your Shopify store, please follow the steps below:
- Go to the Shipping tab under the app settings. Here, you will see a list of orders for which labels have been generated
- Select the orders for which you want to request FedEx Pickup
- Click on Request Pickup to initiate the request for FedEx Pickup
- You will be navigated to the Pickup page for the selected orders from where, you can see the details
- Once the package has been picked up by the FedEx agent, you can start tracking your orders. To know the tracking details, click on the tracking symbol as shown below. This will redirect to the FedEx website, from where you can find the tracking status.
- To understand the complete process of FedEx pickup and tracking, visit Shopify FedEx shipment tracking and scheduling Pickups
How to Set up FedEx SameDay City on your Shopify store?
The FedEx SameDay City service ensures the delivery of the shipment on the same day. The Shopify FedEx Rates, Labels & Tracking app allows you to seamlessly handle FedEx SameDay City on your Shopify store.
You can integrate FedEx SameDay City account with your Shopify store to display the live FedEx rates at checkout, print FedEx SameDay City shipping labels, and automatically fulfill the Shopify orders with FedEx SameDay City tracking number.
To learn how to integrate FedEx SameDay City with your Shopify store and handle the shipping process, visit setting up FedEx SameDay City on Shopify.
How to Set up Shopify shipping for FedEx Special Shipments?
There are a number of shipments that require special care or that may not be accepted by FedEx. Such items are categorized as Special Shipments. For FedEx, a few of such items are listed below:
- Dangerous Goods: A number of items fall under this category like airbags, fireworks, explosives, etc.
- Human body parts or Live animals
- Liquor: This includes any alcoholic beverage
- Perishable Goods: This category includes foods and beverages that require refrigeration or any other control
The FedEx Rates, Labels & Tracking app allows you to handle FedEx special shipments. You can mark your products as Dangerous goods, Alcohol, Battery or as “if Dry Ice is needed”. Also, the app provides an option to add ‘Signature on Delivery’ for each product.
To know more on how the app handles FedEx Special Shipments, visit how to set up Shopify shipping for FedEx special shipments.
Troubleshooting the FedEx Rates, Labels & Tracking App for Shopify
In this section, we have listed the common mistakes or issues that occur while setting up the FedEx Rates, Labels & Tracking app, and how you can fix them.
We hope this guide has helped you in setting up the Shopify FedEx Rates, Labels & Tracking App based on your shipping requirements. You will now be able to display FedEx rates at checkout, print FedEx shipping labels and automate the FedEx tracking process.
If you face any issues or have any query with the setting up of the app, do contact our support.