How to Set up Ship, Rate, and Track app for FedEx in your Shopify Store?

Ship, Rate and Track for FedEx reduces your efforts substantially by automating FedEx shipping on your Shopify store. With the app, you can display real-time FedEx shipping estimates on your Shopify checkout page, pay the postage & print FedEx shipping labels, and enable shipment tracking from within your Shopify store.

In this guide


How to integrate FedEx with Shopify to completely automate the order fulfillment process?

With the Ship, Rate and Track for FedEx, you can integrate FedEx with Shopify to completely automate the order fulfillment process. The following video shows how. 


Setting Up Shopify FedEx Rates, Labels & Tracking App on your Shopify store

Before setting up the app, make sure you look into the installation and activation of Shopify FedEx app.

You can find the App Settings by clicking on the Apps section on your store.


FedEx Rates, Labels and Tracking App


Click on the app and you will be redirected to the “Welcome page”, as shown below.


Shopify FedEx Welcome Page


You can click on the following buttons in order to perform various actions.

Shipping
This section contains all the shipping labels generated as well as the pending orders.

Pickup
This section contains the pickup history of your orders. You can view all the pickups that you have scheduled in this section.

Settings
This section contains all the options to set up the Shopify FedEx App including the FedEx Account Details, Shipping Services, Shipping Label format, and much more.

FAQ
This section displays Frequently Asked Questions regarding Ship, Rate and Track for FedEx.

Support
If you have any queries regarding the app, you can
contact our support.

Help
This section displays the Help documents for Ship, Rate and Track for FedEx.

App Settings

Click on the ‘Settings’ in order to set up the app based on your requirement. 


FedEx App settings


Under ‘Settings‘, you can see the following tabs.

1. Account

This tab contains the settings related to the FedEx Account Details. You can add a normal FedEx account or a FedEx SameDay City account.

Copy the following FedEx credentials

  • Account Number
  • Meter Number
  • Authentication Key/Web Services Key
  • Web Services Password (Will be sent via e-mail)

Enter these account details, and enable the Production Key, as shown in the image below.


FedEx Account settings


If you do not have a FedEx account, look into the below guides that would help your create one!

How To Register at FedEx and Get Developer Test Credentials?

How to Get FedEx Production Credentials and Enable FedEx Label Generation for Your Account?

  • Duties Payment Type: You can set the customs duties payer type as the sender, recipient, or any Third party FedEx account. If you are paying via Third party FedEx account, choose the option from the dropdown and enter the account number.
  • Shipping Charges Payment type: Similar to the duties payment type, you can also set the shipping charges payment type as “Sender” or “Third Party”. If you are paying the shipping charges via third party, you can choose the option and set it up by providing the details as shown below.

Shipping charges payment type


  • Importer of Record: The Importer of Record is the owner, purchaser, or consignee who has the ownership of imported goods at the time of importation. However, a licensed Customs broker authorized to make entry by the owner, purchaser, or consignee can also act as the IOR. An IOR can either be an entity or an individual.

Importer of Record


2. Documents

This section contains the settings related to the Shipping Labels and Packing slips. 


Shopify FedEx label settings


  • Choose the Shipping Label Size from the drop-down list.
  • Choose the Shipping Label Type from the following options:
    PNG
    PDF
    DPL
    ZPLII
    EPL2
  • You can also choose to display alternate shipper address on the FedEx label. For residential addresses, you can also choose to display your company name on the shipping label as shown above.

Packing Slip settings


Shopify FedEx Packing slip settings


Along with these, you can also set up the “Print settings” under this section.


Shopify FedEx Print settings

3. Auto Settings

This section contains the automation settings to streamline the FedEx shipping on your Shopify store.

Forward Labels

Shopify FedEx Forward Label settings

  • Enable FedEx One Rate Service
    If you would like to use FedEx One Rate service for your shipments, you have to enable this option. This is applicable only for Domestic US Shipments and if Box Packing is used for package generation (FedEx Boxes ONLY).
  • Is Insurance required for Forward Shipments?
    Enable this option if you would like to insure your packages while sending it to the customers.
  • Use Customer Selected Rates (If Available)
    If enabled, the app will automatically print shipping labels with the same shipping service which is selected by the customers while placing the order.
  • Allow Label Generation for P.O Box
    Enabling this option allows you to generate FedEx shipping labels even if the customers enteres a P.O Box address.
  • Delivery Signature
    You can enable the Delivery Signature if required. Choose the required option from the drop-down list.

Delivery signature options

  • Ship after these (0 to 5) many days
    If you do not want to ship your products on the same day, you can choose the required number of days after which the order will be shipped. 
  • Rates Selection Strategy (If Customer Selection Is Unavailable)
    In case the customer selected service is not available for shipping, let’s say, Free Shipping or Flat Rates, then you can automatically choose to select the cheapest available shipping service based on the address or you can set your preferred services.
Return Labels
  • The options under ‘Forward Labels’ applies to the ‘Return Labels’ as well. You can generate Return labels along with Forward labels if required (This feature is not supported for Domestic Shipments in India).
  • Reason for Return
    You can select the reason for returning the product from the drop-down list.

Shopify FedEx Return Label


Address Validation settings

FedEx offers a premium service called FedEx Address Validation. With this enabled for your FedEx account, you can confirm if the address entered by the customer is a valid address or not. The Shopify FedEx App allows you to enable the Address Validation feature on your Shopify store.


Shopify FedEx Addres Validation settings


The app also allows you to classify the address entered by the customer as Commercial or Residential, if the Address validation is not enabled. To know more on how address validation works using the app, head to FedEx Address Validation process in Shopify.

Product Settings

You can add the default weight and dimensions for the products imported from Shopify.


Shopify FedEx default settings


Freight Special services

If you have enabled Freight services under the “Account” settings, you can choose the required FedEx Freight Special services under this section.


FedEx Freight Special Services


To know more on the FedEx Freight settings and special services, check out FedEx Freight shipping with Shopify.

4. Rates

This section includes all the shipping services along with the price adjustment options for the shipping rates.


Shopify FedEx Rates Settings


  • You can display the FedEx rates for Business addresses, Residential addresses or for both. The app allows you to display the FedEx published rates or the account rates as well.
  • You can enable any FedEx shipping service using the ‘Enabled’ option. Only those shipping rates will be available on the checkout page, that you have enabled. You can even set the shipping service’s ‘Display Name’, if you don’t want to display the actual shipping service’s name on the checkout page.
  • The app provides Price Adjustment using the following options:
    Adjustment Value – You can enter the exact amount which you want to add to the shipping rates.
    Adjustment (%) – You can enter the percentage value which you want to add to the shipping rates.
    In case you want to provide a discount on the shipping rates, please add a ‘-‘ sign before the value or the percentage that you want to provide (for example -50% will provide 50% discount).
  • To understand the various FedEx shipping services & rates, check out understanding FedEx shipping rates in your Shopify store.

5. Packaging

This section includes all the settings related to product packaging.


Shopify FedEx Packaging settings


  • Packing Method – Select from the three different packing methods, based on your requirement. For example, select ‘Weight based’ packing method if you want to pack the products based on their weight. This will allow you to pack different products together in one package.
  • Max Weight – If you have chosen ‘Weight Based’ packaging method, you can set the max weight up to which all the products can be packed in one package. If the weight of the products exceeds the Max Weight, any remaining products in the cart will be packed into another package.
  • To understand the different packaging methods and how to set them up properly, check out how to pack products optimally and save shipping cost using Shopify FedEx app.

6. Pickup

This tab includes all the settings related to the FedEx pickup requests.


Shopify FedEx Pickup


  • Pickup Start Time – This indicates the time after which FedEx can provide pickup for your packages
  • Company Close Time – This indicates the time after which FedEx cannot provide pickup for your packages
  • Pickup Address – Set the address of your store from where FedEx can pick up your packages

7. Locations

This section displays the ship from address for shipping rates calculation as well as shipping label generation. You can modify the address if required.


Shopify FedEx Locations


8. Products

This section displays all the settings related to your products. You have the option to import/export the products as shown in the image below.


Shopify FedEx product settings


  • Product Dimensions – You can edit the product dimensions if required.

Shopify FedEx product dimensions


  • Supplementary Details – You can mark your products as Alcohol, Dangerous goods, Battery or if Dry Ice is needed. Also, there is an option to add ‘Signature on Delivery’ for each product if required. 

Shopify FedEx special shipments


  • You have the option to set up Declared value for each product for insurance, Country of manufacture and Product description. The Harmonization code (HSN) allows you to categorise the products.

Shopify FedEx product settings


9. General 


Shopify FedEx General Settings


  • Under the General settings, you have the option to choose the weight & dimensions unit, and Shipment cut-off time. Shipment Cut Off Time is the time beyond which the store does not allow orders to be placed for the current day. These orders will be automatically scheduled for the next working day.
  • Along with this, you have the option to enable Saturday Ship, include non-shippable products in label generation (enabling this allows you to generate FedEx labels for non-shippable products as well), and notify the customer on order fulfulment. 
  • SMTP settings: This section allows you to add the SMTP credentials of your SMTP provider that allows you to send emails to your customers directly from your own business email id without having to maintain email servers. For example, one of the SMTP provider is SendGrid, that provides your with the SMTP credentials. For more info on using SendGrid with the Shopify FedEx App, checkout configuring the SendGrid SMTP credentials for Shopify FedEx App.

10. Commercial Invoice

This tab contains all the set up related to Commercial Invoice for International shipping.

  • You have the option to set the custom declaration along with other options to enable ETD (Electronic Trade Documents), include shipping charges in Commercial invoice, and include Insurance amount in Commercial invoice.

Shopify FedEx Commercial invoice settings


  • Terms of Sale – Set up the Terms of Sale to be used in the Commercial Invoice.

terms of sale

  • Invoice Currency – You can set the currency to be used in the Commercial invoice as Sender currency, Recipient currency or any other.

Invoice currency

  • Product Information – You can select the product information to be displayed in the Commercial invoice. If required, you can set a fixed name.

invoice product name

  • Product Price – Set up the product price to be shown in the Commercial invoice. You can set the actual product price or a fixed price.

product price in invoice

  • Customer Signature & Letter Head – You can provide the customer digital signature and the letter head if needed. The customer signature and the letter head is mandatory for Electronic Trade Documents (ETD) in certain countries.

invoice signature

11. Additional Accounts

This section includes the option to add an additional FedEx account if required. 

FedEx additional account

You can configure a normal FedEx account or a FedEx SameDay City account by providing the ‘Ship to‘ locations.

FedEx normal account

The following video shows how to use the Ship, Rate and Track for FedEx on your online store.


How to display Live FedEx Shipping Rates on the Shopify checkout page?

Note: Inorder to display shipping rates at checkout, you have to enable carrier calculated shipping on your Shopify store.

In order to view the live FedEx Shipping Rates on your cart page, please follow the steps below:

  • Configure your FedEx account in the Shopify FedEx Rates, Labels & Tracking app

Configure FedEx account

  • Make sure that the correct Address has been configured as the default location in the app

Configure default location

  • You will get the live FedEx shipping rates on the Shopify checkout page as shown below

Live FedEx rates at checkout

Best practice for printing live FedEx shipping labels

There are chances that you may lose money if the FedEx shipping labels are directly printed without configuring the app correctly. So, it is important that you take proper care and perform the following steps in order to avoid being overcharged for shipping.

  • Ensure that the weight of your products is configured
  • Verify FedEx Real-time rates are calculated accurately at Shopify checkout
  • Verify the Shipper and Recipient addresses
  • Verify if the product weight, dimensions, and the package type are configured correctly
  • Compare the FedEx account shipping rates v/s The rates calculated by the app
  • Print the first FedEx shipping label
  • Print the FedEx shipping labels in bulk

To know more about the measures to be taken before you print the FedEx shipping labels in bulk, follow the best practice for printing live FedEx shipping labels using the Shopify FedEx app.

How to Generate FedEx Shipping Labels in bulk for Multiple Orders?

In order to generate the FedEx Shipping Labels for all your orders, please follow the steps below:

  • Go to the Orders section.
  • Select all the orders for which you want to generate & print FedEx Shipping Labels
  • Click on More Actions
  • Click on Auto-Generate Labels to generate FedEx shipping labels for all the selected orders.

Generate FedEx Labels

  • This will redirect you to the Shipping section within the app. Now you can download the FedEx shipping labels for all the orders by clicking on the Download Documents. If you want to cancel the shipment, you can click on the cancel symbol.

Print label


How to generate the FedEx Shipping Label for a Single Order in “Manual Mode”?

In order to generate the FedEx Shipping Label for a single order, using the Manual Mode, please follow the steps below:

  • Go to the Shopify Order details page
  • Select the order for which you want to generate FedEx shipping label. 
  • Under More actions, click on Generate Label to manually generate FedEx shipping labels for the selected order.

Manual FedEx label generation

This will redirect you to the Manual Label Generation Page.

  • Select the correct FedEx account (if multiple accounts are configured) and appropriate Origin Address

Manual label generation

  • The packages will be generated based on the Packaging Method configured in the app settings. Add, Edit, Adjust, or Split the packages manually, if necessary

Package settings

  • You can add the insurance for your packages and enable return label generation along with the forward labels. Also, you can add the signature on delivery and select the customs duties payer & terms of sale for international shipments.

manual label generation settings

  • Click Refresh to get new rates based on the origin address and packages. Select the FedEx service
  • Finally, click Generate Label to initiate Label Generation

Select FedEx service

  • You will be navigated to the Order Summary page for the selected order from where, you can download/print the FedEx label
  • To know more on the process of manual FedEx shipping label generation, check out shipping label generation using Shopify FedEx app

How to Generate FedEx Shipping Label for a Single Order in “Auto Mode”?

In order to generate the FedEx Shipping Label for a single order, using the Auto Mode, please follow the steps below:

  • Go to the Orders section
  • Select the order for which you want the FedEx Shipping Label
  • Under More actions, click on Auto-Generate Labels to generate FedEx shipping labels for the selected order.


This will redirect you to the Shipping Tab under the app.

  • Now you can download/print the FedEx shipping labels for the order by choosing the options available.clicking on the Download Label option. Or, you can click on Cancel Label to void the shipment
  • If you face any difficulty or error while generating the shipping labels, you can contact our support

How to cancel the FedEx Shipping Label that you have generated?

In order to cancel the FedEx shipping Label that you have created, please follow the steps below:

  • Go to the Shipping tab under the FedEx Rates, Labels & Tracking App. Here, you will see a list of orders for which labels have been generated
  • Click cancel label symbol for the order as shown below

cancel fedex label


How to request for a FedEx Pickup and handle Tracking, directly from your Shopify Store?

In order to request the FedEx Pickup for your orders, directly from your Shopify store, please follow the steps below:

  • Go to the Shipping tab under the app settings. Here, you will see a list of orders for which labels have been generated
  • Select the orders for which you want to request FedEx Pickup
  • Click on Request Pickup to initiate the request for FedEx Pickup

pickup for orders

  • You will be navigated to the Pickup page for the selected orders from where, you can see the details

pickup details

  • Once the package has been picked up by the FedEx agent, you can start tracking your orders. To know the tracking details, click on the tracking symbol as shown below. This will redirect to the FedEx website, from where you can find the tracking status.

FedEx tracking


How to Set up FedEx SameDay City on your Shopify store?

The FedEx SameDay City service ensures the delivery of the shipment on the same day. The Shopify FedEx Rates, Labels & Tracking app allows you to seamlessly handle FedEx SameDay City on your Shopify store. 

You can integrate FedEx SameDay City account with your Shopify store to display the live FedEx rates at checkout, print FedEx SameDay City shipping labels, and automatically fulfill the Shopify orders with FedEx SameDay City tracking number.

FedEx SameDay city

To learn how to integrate FedEx SameDay City with your Shopify store and handle the shipping process, visit setting up FedEx SameDay City on Shopify.


How to Set up Shopify shipping for FedEx Special Shipments?

There are a number of shipments that require special care or that may not be accepted by FedEx. Such items are categorized as Special Shipments. For FedEx, a few of such items are listed below:

  • Dangerous Goods: A number of items fall under this category like airbags, fireworks, explosives, etc.
  • Human body parts or Live animals
  • Liquor: This includes any alcoholic beverage
  • Perishable Goods: This category includes foods and beverages that require refrigeration or any other control

The FedEx Rates, Labels & Tracking app allows you to handle FedEx special shipments. You can mark your products as Dangerous goods, Alcohol, Battery or as “if Dry Ice is needed”. Also, the app provides an option to add ‘Signature on Delivery’ for each product.

To know more on how the app handles FedEx Special Shipments, visit how to set up Shopify shipping for FedEx special shipments.


Troubleshooting the FedEx Rates, Labels & Tracking App for Shopify

In this section, we have listed the common mistakes or issues that occur while setting up the FedEx Rates, Labels & Tracking app, and how you can fix them. 

No FedEx Rates are displayed on the Shopify checkout page!

Mismatch in FedEx account rates and Rates returned by the app!

FedEx Shipping Label generation fails and the status is “Authentication Failed”!

FedEx Shipping Label generation fails and the status is “Auto Canceled”!

FedEx Shipping Label is not being generated in “Auto Mode”!

Selected FedEx Boxes are not being used for packaging!

Product weight is used as 500g, while the Actual weight is much more than that!

Not able to Request for FedEx Pickup!

Not able to generate FedEx Return Labels!

FedEx One Rate services are not displayed at Shopify checkout!


We hope this guide has helped you in setting up the Shopify FedEx Rates, Labels & Tracking App based on your shipping requirements. You will now be able to display FedEx rates at checkout, print FedEx shipping labels and automate the FedEx tracking process.

If you face any issues or have any query with the setting up of the app, do contact our support.

Leave a Reply