How to Set Up FedEx Rates, Labels And Tracking App for your Shopify Store?

This article will help you set up the FedEx Rates, Labels & Tracking App on your Shopify store. If you face any issues or have any query with the setting up of the app, feel free to contact us.

Content:


Setting Up FedEx Rates, Labels & Tracking App on your Shopify store

You can find the App Settings by clicking on the Apps option on your store.

FedEx Rates, Labels and Tracking App

Then click on the App and you will be redirected to the FedEx App’s Welcome page, as shown below.

welcome_page

You can click on the following buttons in order to perform various actions.

  1. Shipping
    This section contains all the shipping labels generated as well as the pending orders.
  2. Pickups
    This section contains the pickup history of your orders. You can view all the pickups that you have scheduled in this section.
  3. Settings
    This section contains all the options to set up the FedEx App including the FedEx Account Details, Shipping Services, Shipping Label format, and much more.
  4. Change Plan
    This section displays the details about your current plan as well as the other plans available for the App. You can choose to upgrade your existing plan in this section.
  5. FAQ
    This section displays Frequently Asked Questions regarding FedEx Rates, Tracking & Labels App.
  6. Help
    This section displays the Help documents for FedEx Rates, Tracking & Labels App.

Settings

Click on the Settings section in order to set up the app based on your requirement. After clicking, you will get the following page.

settings

In the above image, you can see the following tabs.

  1. Account
    This tab contains the settings related to the FedEx Account Details.
    FedEx Account Details

    • Enter your FedEx Account Details and make sure you enter these details correctly.
    • If you are using a Production Account, please enable the Check if Production Key Is Enabled option.
    • Click on Save.
  2. Labels
    This tab contains the settings related to the Shipping Labels.
    label_settings

    • Chose the Shipping Label Size from the drop-down.
    • Chose the Shipping Label Type from the following options
      • PNG
      • PDF
      • DPL
      • ZPLII
      • EPL2
    • Click on Save.
  3. Auto-Settings
    This tab contains some automation settings to streamline the FedEx shipping on your Shopify store.
    auto_settings

    • Use Customer Selected Rates (If Available)
      If enabled, the app will automatically print shipping labels with the same shipping service which is selected by the customers at the time of placing the order.
    • Rates Selection Strategy (If Customer Selection Is Unavailable)
      In case the customer selected service is not available for shipping, let’s say, Free Shipping or Flat Rates, then you can automatically choose to select the cheapest available shipping service based on the address.
    • Default weight for products (gm)
      The default weight(grams) to be added to each product imported from Shopify, if the weight for the product is configured as 0 in Shopify.
  4. Rates
    This tab includes all the shipping services along with the price adjustment options for the shipping rates.

    • rate_settingsEnable any shipping service by clicking on the Enabled option. Only those shipping rates will be available on the cart page which you have enabled.
    • You can even set the shipping service’s Display Name if you don’t want to display the actual shipping service’s name on the cart page.
    • The app provides Price Adjustment using the following options
      • Adjustment Value – You can enter the exact amount which you want to add to the shipping rates
      • Adjustment (%) – You can enter the percentage value which you want to add to the shipping rates
        In case you want to provide a discount on the shipping rates, please add a ‘-‘ sign before the value or the percentage that you want to provide (for example -50% will provide 50% discount).
    • Note:
      In case you are not able to get the live FedEx Rates on the cart page, please make sure that the Shop Address is correct and recognized by FedEx.
  5. Packaging
    This tab includes all the settings related to product packing.
    packagin_settings

    • Packing Method – Select Weight based packing method if you want to pack the products based on their weight. This will allow you to pack different products together in one package.
    • Max Weight – You can set the max weight up to which all the products can be packed in one package. If the weight of the products exceeds the Max Weight, any remaining products in the cart will be packed into another package.
    • Weight Unit – Choose from different units of weights and dimensions.
  6. Pickup
    This tab includes all the settings related to the FedEx pickup requests.
    pickup_settings

    • Pickup Start Time – It indicates the time after which FedEx can provide pickup for your packages
    • Company Close Time – It indicates the time after which FedEx cannot provide pickup for your packages
    • Pickup Service – Chose from various FedEx pickup services based on your FedEx account
    • Pickup Address – Set the address of your store/warehouse from where FedEx can pick up your packages
  7. Address
    This tab displays the ship from address for shipping rates calculation as well as shipping label generation.
    address_settings

How to Generate FedEx Shipping Labels in bulk for Multiple Orders?

In order to generate the FedEx Shipping Labels for all your orders, please follow the steps below:

  • Go to the Orders Tab.
  • Select all the orders for which you want the FedEx Shipping Labels
  • Click on Actions
  • Click on Auto-Generate Labels to generate FedEx shipping labels for all the selected orders.

    This will redirect you to the Shipping Tab
  • Now you can download the shipping labels for all the orders by clicking on the Download Label option. Or, you can click on Cancel Label to void the shipment
  • Click on Track Order in order to track your package using the FedEx shipment tracking details
  • If you face any difficulty or error while generating the shipping labels, please contact us with the XML data, which you can get by clicking on Download XML.

 


How to generate the FedEx Shipping Label for a Single Order in “Manual Mode”?

In order to generate the FedEx Shipping Label for a single order, using the Manual Mode, please follow the steps below:

  • Go to the Order details page of the order for which you want the FedEx Shipping Label
  • Click on More Actions
  • Click on Generate Labels to manually generate FedEx shipping labels for the selected order.

    This will redirect you to the Manual Label Generation Page
  • Select the appropriate From Address for the FedEx Label
  • The packages will be generated based on the Packaging Method configured in the App settings
  • Add or Edit packages manually if necessary
  • Click Refresh to get new rates based on the From Address and packages
  • Finally, click Generate to initiate Label Generation
  • You will be navigated to the Order Summary page for the selected order
  • If you face any difficulty or error while generating the shipping labels, please contact us with the XML data, which you can get by clicking on Download XML

How to Generate FedEx Shipping Label for a Single Order in Auto Mode?

In order to generate the FedEx Shipping Label for a single order, using the Auto Mode, please follow the steps below:

  • Go to the Orders Tab
  • Select the order for which you want the FedEx Shipping Label
  • Click on Actions
  • Click on Auto-Generate Labels to generate FedEx shipping labels for the selected order.

    This will redirect you to the Shipping Tab
  • Now you can download the shipping labels for the order by clicking on the Download Label option. Or, you can click on Cancel Label to void the shipment
  • Click on Track Order in order to track your package using the FedEx shipment tracking details
  • If you face any difficulty or error while generating the shipping labels, please contact us with the XML data, which you can get by clicking on Download XML

How to cancel the FedEx Shipping Label that you have generated?

In order to cancel/void the FedEx Shipping Label that you have created, please follow the steps below:

  • Go to the Shipping tab in FedEx Rates, Labels & Tracking App. Here, you will see a list of orders for which labels have been generated
  • Click Cancel Label for the order for which you want to cancel the shipment
  • Or, you can also cancel the shipment from the order summary page of the app

How to Request for a FedEx Pickup, directly from your Shopify Store?

In order to request the FedEx Pickup for your orders, directly from your Shopify store, please follow the steps below:

  • Go to the Shipping tab in FedEx Rates, Labels & Tracking App. Here, you will see a list of orders for which labels have been generated
  • Select the orders for which you want to request FedEx Pickup
  • Click on Request Pickup to initiate the request for FedEx Pickup
  • You will be navigated to the Pickup details page for the selected orders
  • If you face any difficulty or error while requesting for pickup, please contact us with the XML data, which you can get by clicking on Download XML

How to View Live FedEx Shipping Rates on the cart page?

In order to view the live FedEx Shipping Rates on your cart page, please follow the steps below:

  • Configure your FedEx Account in the settings tab of FedEx Rates, Labels & Tracking App
  • Make sure that the correct Address has been configured as the default address in the app
  • You will get the live FedEx shipping rates on the cart page as shown below.
  • If you face any difficulty, please contact us via support@pluginhive.com

Troubleshooting the FedEx Rates, Labels & Tracking App for Shopify

This section covers the necessary details that you need to check while troubleshooting the FedEx Rates, Labels & Tracking App for Shopify.

No FedEx Rates returning on the cart page!

  • Make sure that the FedEx account has been configured properly.
  • Make sure whether the correct address has been configured as the default address in the App.
  • You can also contact support@pluginhive.com for further help.

FedEx Shipping Label not getting generated!

  • Make sure that the order selected has not been fulfilled.
  • Download and view the Request and Response XML to understand the issue further.
  • You can also contact support@pluginhive.com for further help.

Not able to Request for FedEx Pickup!

  • Make sure that the valid Pickup Time has been configured in the settings.
  • Download and view the Request and Response XML to understand the issue further
  • You can also contact support@pluginhive.com for further help

Label Generation Fails and Status is Auto Canceled!

  • In the case of Auto Label Generation, make sure the all the products in the order is available in the default address configured.
  • In the case of Manual Label Generation, make sure the all the products in the order is available in the address selected.
  • You can also contact support@pluginhive.com for further help

Hence, these are the settings of the FedEx Rates, Labels & Tracking App and how you can set up the app based on your shipping requirements. In case you face any issues or have any query regarding the app, please contact us and we will help you resolve any issue.

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