APC Postal Logistics Shipping FAQs – Multi Carrier Shipping Label App for Shopify
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FAQs on setting up, rates, labels, and tracking for APC Postal Logistics in Shopify
Questions in this section:
- How can I recover the APC shipping option at checkout after deleting the conflicting APC shipping app, if the option disappears?
- How can I set up Plugin Hive to process only international orders for APC Logistics and prevent it from processing orders paid for other carriers like DHL?
- How does PluginHive support handle shipment label failures related to carrier API issues such as with APC Postal Logistics?
- How was the shipment label failure issue with APC Postal Logistics resolved in the PluginHive app?
- What causes errors during label generation for orders with APC Logistics, such as “Cannot read property ‘CreateLabelResult’ of undefined,” and how is it resolved?
- What does the error “TypeError: Cannot read property ‘CreateLabelResult’ of undefined” mean when generating an APC Postal Logistics shipment using the APC Priority DDP w/ DC service, and how can it be troubleshooted?
- What information should I provide to PluginHive support when encountering shipment label generation errors with the APC Postal Logistics carrier?
- What should I do if I encounter APC Logistics label generation failures in the PluginHive app?
- What should I do if I want to continue communication with PluginHive support regarding APC Postal Logistics label generation issues?
- What should I do if Plugin Hive is not importing APC Logistics orders because another shipping app is enabled that also provides APC UPS shipping rates?
- Why are APC shipping orders missing from Plugin Hive but still imported into ShipStation, and how can I resolve this?
How can I recover the APC shipping option at checkout after deleting the conflicting APC shipping app, if the option disappears?
If deleting the conflicting APC shipping app removes the APC shipping option at checkout, do the following: 1. Re-add the Plugin Hive APC shipping option in your shipping profiles or app settings to ensure it is available at checkout. 2. Confirm the shipping rates for APC Logistics are correctly configured and enabled within Plugin Hive. 3. Perform a test checkout to verify the APC shipping service appears as a selectable option for customers. 4. If the APC option does not appear, avoid re-adding the deleted app; instead, verify you have properly configured Plugin Hive to act as the shipping rate provider for APC Logistics. 5. You may need to temporarily disable conflicting apps and request support to confirm your settings. This ensures that the checkout displays APC shipping services exclusively through Plugin Hive.
How can I set up Plugin Hive to process only international orders for APC Logistics and prevent it from processing orders paid for other carriers like DHL?
To configure Plugin Hive to process only international orders for APC Logistics and exclude orders paid for other carriers like DHL, follow these steps: 1. Create an automation rule in Plugin Hive under **Settings > Automation > Setup** specifying that only orders with shipping service matching “APC Logistics” should be processed. 2. Set a condition such as “Shipping Service equals APC Logistics” so that orders paid for other carriers are either not imported or marked as Not To Ship. 3. For orders with shipping service other than APC, the app will place them under the “Not To Ship” section automatically, preventing those orders from being processed via Plugin Hive. 4. Continue processing other carrier orders (e.g., DHL) externally through ShipStation or your chosen platform. This setup ensures Plugin Hive handles only APC Logistics international orders while excluding others.
How was the shipment label failure issue with APC Postal Logistics resolved in the PluginHive app?
The PluginHive team enhanced the app to fix the APC label generation failures. After the update, merchants can successfully generate shipment labels using the APC Postal Logistics carrier without encountering prior errors. Users experiencing label generation issues with APC should try generating labels again following the app update to confirm resolution.
What causes errors during label generation for orders with APC Logistics, such as “Cannot read property ‘CreateLabelResult’ of undefined,” and how is it resolved?
This error typically stems from an issue in the integration between the PluginHive app and APC Logistics’ API, where the expected label creation response is missing or malformed. In this specific case, PluginHive identified the error and coordinated with the APC Logistics team to diagnose the problem. The resolution involved enhancing the app code to handle the API responses correctly, fixing the label failure issue. After the enhancement, merchants can successfully generate APC shipping labels again without encountering this error.
What does the error “TypeError: Cannot read property ‘CreateLabelResult’ of undefined” mean when generating an APC Postal Logistics shipment using the APC Priority DDP w/ DC service, and how can it be troubleshooted?
This error indicates that the expected response object from the APC Logistics API, specifically the `CreateLabelResult` property, is missing or undefined during shipment label creation. It typically means the API request did not return a valid label generation response. To troubleshoot this issue: 1. Verify that the shipment request parameters, such as service type (APC Priority DDP w/ DC), order details, and authentication credentials, are correctly configured and valid. 2. Check for any recent changes or outages from APC Logistics that might affect label generation, as the problem appeared suddenly after successful label creation until 20th June 2025. 3. Review the server logs and request payload sent to the APC API to ensure it matches their specifications. 4. Share the relevant order number and store URL with support or the APC Logistics team for deeper investigation. 5. Confirm that the PluginHive app and integration are updated and have no custom modifications causing response parsing issues. If the error persists, it is recommended to escalate the issue to PluginHive support or APC Logistics for resolution since this could be an internal carrier API problem, as was done by contacting the APC team on the user’s behalf.
What information should I provide to PluginHive support when encountering shipment label generation errors with the APC Postal Logistics carrier?
When reporting shipment label generation errors with the APC Postal Logistics carrier, provide the following information for efficient troubleshooting: 1. Store URL (e.g., Shopify store link where the error occurs). 2. Exact order number(s) where label generation fails. 3. The full error message, including any stack trace (e.g., “TypeError: Cannot read property ‘CreateLabelResult’ of undefined”). 4. The APC service used (e.g., APC Priority DDP w/ DC). 5. Recent activity or status updates (e.g., labels were generating successfully until a specific date). 6. Any logs, screenshots, and API request/response details (if possible). 7. Your current PluginHive plan and subscription status. 8. Confirmation of any recent changes or updates applied to the store or app. Providing these details helps the support team replicate, diagnose, and coordinate with the carrier effectively.
What should I do if I encounter APC Logistics label generation failures in the PluginHive app?
If you face label generation failures with APC Logistics: 1. Report the issue to PluginHive support with order details and any error messages. 2. Await investigation as PluginHive may need to collaborate with APC Logistics. 3. Once the fix is deployed (as PluginHive announced an enhancement addressing APC label failures), retry label generation. 4. If the problem persists after the fix, provide updated details to support for further troubleshooting.
What should I do if I want to continue communication with PluginHive support regarding APC Postal Logistics label generation issues?
To maintain clear communication, it is advisable to request inclusion in all relevant email threads from the PluginHive team. For example, APC Postal Logistics representatives can ask PluginHive to CC them in ongoing support emails to stay updated on troubleshooting progress and resolutions.
What should I do if Plugin Hive is not importing APC Logistics orders because another shipping app is enabled that also provides APC UPS shipping rates?
If another app besides Plugin Hive provides APC Logistics shipping rates during checkout, it can prevent Plugin Hive from importing or processing orders correctly. To fix this: 1. Review the **Shopify Admin > Settings > Shipping profiles > Shipping Zones** to identify multiple apps or solutions offering APC Logistics services. 2. Disable or delete the additional APC shipping app that overlaps with Plugin Hive. This prevents conflicts in rate calculation and order import. 3. After disabling the other app, verify that Plugin Hive is returning APC Logistics shipping rates at checkout. You can test this by placing a test order with a Canadian address where APC services apply. 4. If rates are not returned by Plugin Hive after disabling the other app, further troubleshooting or reconfiguration may be required. 5. Re-enable Plugin Hive as the sole provider for APC shipping rates to ensure orders are imported and processed accurately. This eliminates conflicts and ensures the Plugin Hive app can generate shipping labels for APC orders.
Why are APC shipping orders missing from Plugin Hive but still imported into ShipStation, and how can I resolve this?
Missing APC orders in Plugin Hive, while appearing in ShipStation, often result from automation rules that mark any orders not matching specific criteria as “Not To Ship.” To resolve this: 1. Check for automation rules under **Settings > Automation > Setup** named something like “Automation Not Equal To APC Logistics.” 2. Such rules cause orders using any service other than APC to be categorized as Not To Ship, preventing them from appearing in processing queues. 3. Verify that orders with APC shipping are not being incorrectly filtered out by these rules. 4. If you find the rule unnecessary or causing issues, remove or disable it. 5. After removal, rerun the automation process. 6. Navigate to the “Not To Ship” section under Orders view in the app, select appropriate orders, and move them to the processing queue for label generation. This will allow APC shipping orders to import correctly into Plugin Hive.
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