ups-banner-bg
ph_img_faq_page_image

App Subscription for UPS Shipping – Multi Carrier Shipping Label App for Shopify FAQs

    Learn about subscription plans, billing cycles, and access for UPS shipping in Shopify

Questions in this section:

Why was my Shopify store charged $29 for the PH MultiCarrier Shipping Label subscription despite having the UPS subsidy activated?

The $29 charges appeared due to overlapping plan changes and confusion between the PH MultiCarrier Shipping Label subscription and the UPS CTP plan. Although the UPS CTP plan is active on your store, the Shopify billing system processed charges for the PH MultiCarrier Shipping Label subscription as well. This caused duplicate monthly subscription charges. To resolve this, PluginHive reviewed your billing history, refunded the erroneous charges, and canceled the recurring PH MultiCarrier plan charges, ensuring that only the UPS CTP plan incurs active billing.

Why does PluginHive require upgrading the subscription plan to add or reconnect multiple UPS accounts now, when this was previously possible on a lower plan?

PluginHive’s subscription plans define the number of carrier account integrations permitted: 1. The Basic ($ 9. plan supports only one carrier account integration, restricting adding multiple accounts. 2. The Starter ($ 19. plan and above remove this restriction, allowing multiple carrier accounts. 3. The “Delivery Duty Paid” (DDP) term is configured at the carrier account level, not per order. To implement DDP only for a specific country, the UPS account must be added twice (once with default terms, once with DDP terms). 4. Because this requires multiple UPS accounts linked in the app, upgrading to a plan permitting multiple integrations is mandatory. 5. This plan-based feature control ensures users select the right subscription based on their shipping configuration complexity needs.

What subscription plan do I need to use the PH Multi Carrier Shipping Label App for UPS shipping, and is there a trial available?

The PH Multi Carrier Shipping Label App offers a Basic Plan starting at $9 per month. You can begin with a 14-day free trial to evaluate the app’s features and suitability for your shipping needs. After installation, you can add your UPS account to start generating real-time rates and labels. Additional onboarding assistance via Zoom is available to help with setup and configuration.

What should I consider when selecting a PluginHive subscription plan for UPS Digital Connections?

When selecting a PluginHive subscription plan for UPS Digital Connections, consider the following: 1. **Monthly Label Volume:** Evaluate the maximum number of shipping labels your store will generate each month—choose a plan that covers this volume. 2. **2-Year Commitment:** Plans require a one-time payment covering 2 years, so anticipate your shipping needs throughout this period. 3. **No Upgrades:** You cannot upgrade the plan during the 2-year contract, so choose a plan with sufficient headroom for growth. 4. **Cost Efficiency:** Balance cost against your shipping volume to avoid paying for unused capacity or exceeding limits. 5. **Support Needs:** If unsure which plan fits best, reach out to PluginHive Customer Success or Support teams for guidance. —

What is the UPS CTP plan, and how does it work with PluginHive’s MultiCarrier Shipping Label subscription?

The UPS CTP (Contracted Transportation Pricing) plan is a specialized shipping subscription that PluginHive offers to stores integrated with UPS services. It provides discounted or subsidized shipping rates directly negotiated with UPS. – When the UPS CTP plan is active, it typically replaces the need for the PH MultiCarrier Shipping Label subscription plan. – Only one active plan should be billed at a time to avoid overlap. – The UPS CTP plan ensures that your store benefits from UPS subsidy pricing during label creation and shipping fulfillment. – Your PluginHive dashboard will reflect which plan is active, and Shopify will bill accordingly. – If multiple plans appear active simultaneously, it usually indicates an account setup or billing issue that should be reported for correction.

What are the requirements regarding the PluginHive subscription plan to add multiple UPS accounts for country-specific shipping configurations?

The ability to connect multiple UPS accounts depends on your PluginHive subscription plan: 1. The Basic plan ($ 9. allows only a single carrier account integration. Multiple account additions are restricted. 2. To connect and use two or more UPS accounts (required for setting different shipping terms by country), you must upgrade to at least the Starter plan ($19). 3. You can upgrade your plan by navigating within the app to Account → Manage Subscription → Change Subscription. 4. After upgrading, add the second UPS account by going to App Settings → Carriers → Click the “+” button → Select UPS → Login and provide the second account’s credentials. 5. Once the accounts are set up, you can create automation rules that route specific country shipments (e.g. UK) to the UPS account with DDP terms. 6. This multicarrier account functionality enables flexible, country-specific shipping configurations. —

What are the available UPS Digital Connection subscription plans offered by PluginHive, and what are their limits and durations?

PluginHive offers the following UPS Digital Connection subscription plans with a 2-year duration each: 1. **Starter Plan**: $216 for 2 years. Permits generating up to 100 shipping labels per month. 2. **Popular Plan**: $696 for 2 years. Permits generating up to 1,000 shipping labels per month. 3. **Premium Plan**: $1,176 for 2 years. Permits generating up to 3,000 shipping labels per month. 4. **Enterprise Plan**: $2,376 for 2 years. Allows unlimited shipping labels. Please note that payment for these plans is a one-time charge covering the entire 2-year contract period. Upgrading to a higher-tier plan during the 2 years is not supported, so it is recommended to select the plan that best fits your anticipated shipping volume for the full duration.

Is there an option to add multiple carriers (FedEx, DHL, UPS) within a single subscription plan?

Yes, there is an option to add three carrier accounts within the $19 subscription plan. If you agree to this arrangement, PluginHive can enable this feature on your account. This allows you to use FedEx, DHL, and UPS simultaneously under one plan without upgrading to a higher tier. You can test adding up to two carriers initially during the trial and then request the addition of the third carrier once satisfied.

Is it possible to upgrade my PluginHive UPS Digital Connections subscription plan before the 2-year contract ends?

No, PluginHive’s UPS Digital Connections subscription plans involve a one-time payment valid for 2 years, and it is not possible to upgrade to a higher-tier plan during the contract duration. Therefore, you must carefully select the plan that best fits your anticipated shipping volume for the entire 2-year period at the time of subscription. If your shipping requirements increase beyond the chosen plan’s limits, you will need to wait until the contract expires or contact PluginHive to discuss options. —

How does the UPS Digital Connections contract payment work for PluginHive subscriptions?

For PluginHive’s UPS Digital Connections subscription plans, the payment is a one-time fee that covers a fixed 2-year period. There are no monthly recurring charges during this term. The contract requires upfront payment based on the chosen pricing plan and does not allow upgrades or changes to the subscription level until the 2-year term ends. This structure ensures uninterrupted service and consistent billing over the contract duration.

How do I re-add my UPS account in PluginHive after upgrading my subscription in order to configure country-specific shipping rules?

Steps to re-add your UPS account in PluginHive: 1. Upgrade your subscription plan to at least the $19 Starter plan (if not already done). 2. Go to App Settings in the PluginHive app. 3. Next to Carriers, click the “+” button to add a new carrier account. 4. Select UPS from the list of carriers. 5. Click “Login” on the redirected UPS login page. 6. Enter your UPS Account Number, Username, and Password on the UPS authentication page to link your account. 7. Confirm the account is added to the app. 8. Notify PluginHive support once done, so they can assist with further configuration and share guidance materials such as screen recordings. —

How can the UPS Digital Connections subsidy be applied to a PluginHive subscription?

To apply the UPS Digital Connections subsidy funding to your PluginHive subscription: 1. Obtain the Digital Connection code provided by UPS (e.g., J7F81366663). 2. Share this code with PluginHive support or your dedicated PluginHive account manager. 3. PluginHive will coordinate with UPS and update your subscription billing to reflect the applied subsidy. 4. Confirm the billing address and subscription plan details as required by UPS and PluginHive. 5. PluginHive will notify you once the subsidy is applied. Ensure this is done before the campaign deadline to fully utilize the funds. —

How can I confirm that my UPS CTP plan subscription has been successfully extended for an additional year?

To confirm the extension of your UPS CTP plan subscription: 1. Check your PluginHive dashboard under the subscription or plans section to verify the updated subscription validity date. The new expiry should reflect the extended period (for example, until October 2027). 2. Review any confirmation emails or messages from PluginHive support confirming the extension. 3. If needed, contact PluginHive support directly with your account details to request confirmation or clarification regarding your subscription extension status. This ensures you have verified the extension and can continue using the UPS CTP plan without disruption.

Can multiple UPS account numbers be added to PluginHive, and how does the subscription plan affect this?

Yes, PluginHive supports adding multiple carrier accounts, including multiple UPS account numbers. However, the number of accounts you can connect depends on your subscription plan: 1. Basic Plan ($9/month) – Allows 1 carrier account. 2. Starter Plan ($19/month) – Allows up to 2 carrier accounts. 3. Advanced Plans – No limitation; you can add as many carrier accounts as needed. Choose your plan based on the number of accounts you want to integrate. You can review the detailed pricing and plan features on the PluginHive Multi-Carrier Shipping Label page for more information.

Can I get a free subscription extension until I successfully connect FedEx, DHL, and UPS accounts?

The app provides a 14-day free trial period starting from installation, during which you can add and test your carrier accounts without additional charges. To connect FedEx, you need your FedEx Account Number and Billing Address. For UPS, you require your UPS Account Number and login details. DHL Express requires your DHL Account Number, API Key, and API Secret. If you have these credentials ready, you can install the app and add your accounts within the free trial period to test their functionality. Assistance via Zoom for setup is available upon request.

Looking for more details or ready to get started?
Visit the app page to explore features and pricing.

Shopify Multi Carrier Shipping Label App