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Aramex Shipping FAQs – Multi Carrier Shipping Label App for Shopify

    Learn how to configure Aramex shipping, labels, and tracking in Shopify

Questions in this section:

After PluginHive configures my Aramex account, how can I verify the integration is successful?

Once PluginHive confirms they have configured your Aramex account in the app: 1. Attempt to create a shipping label for any order in your Shopify store using Aramex as the carrier. 2. Verify that the label generates correctly without errors. 3. Check that shipping rates from Aramex are displayed accurately during checkout. 4. If you encounter issues, report the exact error message to PluginHive support for further investigation. Successful label generation confirms correct Aramex account integration.

Besides FedEx, DHL, UPS, and Aramex, which carriers does the PluginHive app support for shipments from India?

For international shipments originating from India, the PluginHive app supports only FedEx, DHL, UPS, and Aramex. For domestic shipments within India, the supported carriers include BlueDart, Amazon Shipping, XpressBees, and Delhivery.

Can I add the Aramex Priority shipping option to my PluginHive Aramex shipping services for label generation?

No, PluginHive’s integration with Aramex currently supports only one service named MyFastway through their API. As a result, only the MyFastway service can be used for shipping label generation within PluginHive. Other Aramex services such as Aramex Priority are not available for selection or use in the PluginHive shipping setup.

Can I add unique special instructions or notes for each individual Aramex order instead of one set of instructions for all?

Currently, the app only supports entering a single set of special instructions for all Aramex orders through the carrier settings. It is not possible to print individual order notes provided by customers at checkout on the shipping labels. If this feature is essential, alternative workflows or manual label modifications may need to be considered.

Can I import my own Australia Post and Aramex courier rates into the PluginHive app?

You cannot directly import your own rates manually. Instead, you need to connect your Australia Post and Aramex accounts within the app. Once connected, the app will automatically display your account-specific rates from these carriers at checkout. To proceed, first add your carrier accounts, then you can schedule an appointment with the support team for assistance with the setup.

Can I integrate both Aramex and Australia Post carriers and have the checkout display the cheapest shipping rate automatically?

Yes, you can integrate both Aramex and Australia Post carriers to offer their shipping rates at checkout. However, the system does not automatically display only the cheapest shipping option. Instead, customers will see both Aramex and Australia Post shipping options during checkout and can choose their preferred carrier. As the store owner, you retain the flexibility to select a different shipping service than the one the customer chose and generate shipping labels accordingly.

Can I set default special instructions for Aramex labels to include delivery information automatically?

Currently, there is no option to set default special instructions that print on the Aramex shipping label. The special instructions entered under Carrier Settings are for the delivery agent and will not print on the label. The label displays the Order Note as the special instruction. The app interface message is being updated to clarify this distinction.

Can I use the PluginHive MultiCarrier Shipping Label App without having accounts or contracts with shipping carriers like DHL, FedEx, or Aramex?

No, the PluginHive app requires you to have your own active accounts with shipping carriers such as DHL, FedEx, Aramex, or others in order to generate shipping labels and retrieve shipping rates. The app does not provide pre-built or shared carrier accounts. To get started with shipping using the app, you should: 1. Sign up for accounts directly with your preferred shipping carriers. 2. Obtain the necessary API credentials or account details from those carriers. 3. Integrate these carrier accounts into the PluginHive app by entering the required credentials in the app settings. 4. Once integrated, you will be able to generate shipping labels, get live shipping rates, and manage shipments through the app. If you need help with the integration or setup process, support sessions or assistance are available.

Can PluginHive generate Aramex COD labels for international shipments?

Yes, the app currently supports generating Aramex COD labels for international shipments, but only if configured correctly: 1. Ensure your Aramex contract includes international COD service; this sometimes requires confirmation via your Aramex representative. 2. Set the Payment Type in the Carrier Settings to **Prepaid** to enable COD label generation. 3. Verify that the shipment complies with Aramex requirements and supported destinations. 4. If you encounter label generation failures, review your account credentials and shipment settings or contact PluginHive support for assistance. 5. PluginHive support can also provide a screen-sharing session to guide you through the COD label generation process.

Can PluginHive handle complex shipping setups involving heavy or oversized parcels using couriers like Aramex or Inxpress?

PluginHive can support complex shipping scenarios involving heavy or oversized parcels if the following is addressed: 1. Provide PluginHive support with the actual rate cards or shipping rate information from your preferred couriers such as Aramex or Inxpress. 2. PluginHive uses this information to create automation rules that route shipments exceeding Australia Post’s 22 kg or dimension limits to the correct courier with accurate rates. 3. Avoid creating excessive overlapping rules by leveraging these curated rate cards and using dimensional parameters within rules rather than multiple zone-based rules. 4. Make sure product dimensions and weights are complete and correct in Shopify, as these are critical for real-time rate calculations. 5. Work with PluginHive’s support team to tailor the setup specifically to your configuration, ensuring rates are neither underquoted nor too complex to process efficiently. While PluginHive cannot exactly replicate all legacy custom shipping setups, providing concrete courier rates and streamlining rules ensures functional and accurate real-time shipping calculations.

Can the app help provide tracking information to customers on Shopify if we work through a shipping solution company rather than having direct accounts with carriers like Aramex?

The app requires that you have a direct carrier account with the shipping provider to function fully. This account is essential to: 1. Display calculated shipping rates at checkout. 2. Generate shipping labels. 3. Request pickups. 4. Share tracking details with customers through Shopify. Since your current setup involves working with a shipping solution company without direct carrier accounts, the app cannot access or display tracking information for shipments such as those handled by Aramex in your case. To utilize the app’s tracking and shipping features, you will need to obtain and connect your own carrier account.

Can we configure our settings to ship internationally as well as domestically using Aramex and Australia Post?

Yes, you can configure your settings to ship both internationally and domestically with Aramex and Australia Post by following these steps: 1. In your Shopify admin, go to **Settings > Markets**. 2. Add the countries or regions where you want to offer international shipping. 3. Ensure that your Shopify store’s market settings include these countries to enable international orders. 4. The PluginHive app supports displaying calculated shipping rates and generating shipping labels for all countries configured in Shopify, so no additional changes are necessary within the app. 5. After updating your Shopify market settings, place a test order to verify that shipping rates for both domestic and international destinations are calculated and labels can be generated correctly. If you experience any issues after making these changes, you can contact support for further assistance.

Can you explain how I should handle the “DestinationAddress – City name is invalid” error in PluginHive when generating Aramex shipping labels?

The “DestinationAddress – City name is invalid” error indicates that Aramex has rejected the city name entered in the shipping address due to invalid characters, spelling, or format. To resolve this: 1. Review the city name in the shipping address field of the affected order. 2. Correct any misspellings, extra spaces, or characters that might not be recognized by Aramex. 3. Ensure the city name matches the official or standardized city name as used by Aramex or local postal services. 4. Update the order with the corrected city name. 5. Click “Prepare Shipment” again to refresh the shipment data with the corrected address. 6. Proceed to generate the shipping label once the address validation passes. Maintaining accurate and standardized address data prevents these errors and ensures smooth label generation.

Could changing my Aramex account password cause the PluginHive app to fail generating shipping labels, and how can I fix this issue?

Yes, changing your Aramex account password can cause authentication failures in the PluginHive app, preventing it from generating shipping labels. To resolve this: 1. Update your Aramex account credentials in the PluginHive app by removing or deactivating the old account registration. 2. Re-add your Aramex account with the updated password to restore proper authentication. 3. After updating the account details, reprocess the affected orders as follows: – Select the orders in the app. – Use the “Advanced” option to change their status back to “Initial.” – Once orders are reset to “Initial,” select them again and click “Prepare Shipment” to regenerate labels. This procedure re-authenticates your account with the new password and allows the PluginHive app to generate shipping labels successfully. If issues continue, contact PluginHive support for further assistance.

Does Aramex add taxes or fuel surcharges only for online Shopify orders or also when creating manual consignments through their portal?

Taxes and fuel surcharges are applied by Aramex to the account charges regardless of the order source. While the app integrates with Aramex API for online Shopify orders, manual consignments created directly in the Aramex portal will also incur the taxes and surcharges. However, the Shopify app cannot control or display charges applied manually via the portal. The API responses typically do not include certain surcharges, which is why you see discrepancies in Shopify compared to your Aramex account.

Does PluginHive’s Multi-Carrier Shipping Label (MCSL) app support Aramex as a carrier for international shipments from India?

Yes, the MCSL app supports Aramex as a carrier for processing international orders originating from India. To add the Aramex account to the app, you will need the following details from your Aramex account: Account Number, Account Pin, User Name, Password, and Country.

Does the PH Multi Carrier Shipping Label app support FedEx, Aramex, and Australia Post in addition to TNT Australia?

Yes, the PH Multi Carrier Shipping Label app supports FedEx, Aramex, Australia Post, and TNT Australia all within the same app. You can set up these carriers in the app to streamline your shipping processes across multiple providers.

Does the PluginHive app automatically upload commercial invoices to the Aramex dashboard for shipments, or do I need to upload them manually?

The PluginHive app currently does not support automatic electronic upload of commercial invoices to the Aramex dashboard. While the app sends all relevant shipment information to Aramex via its API and generates shipping labels, it does not upload commercial invoices automatically. You should attach the commercial invoice physically along with the shipping label when preparing the shipment. If Aramex requires the commercial invoice to be uploaded manually in their dashboard, you will need to do that outside the PluginHive app. It is recommended to confirm with Aramex if the commercial invoice is mandatory for your shipment destination, such as Saudi Arabia, since in some cases Aramex may not generate or require a separate commercial invoice document. If you face difficulties or need clarification, contact Aramex support or consult your account representative.

Does the PluginHive Multi Carrier Shipping Label app support the Aramex carrier?

Yes, the PluginHive Multi Carrier Shipping Label app supports the Aramex carrier. You can integrate your Aramex account with the app to access its services for shipping management.

Has PluginHive updated the app to resolve the issue where custom product descriptions were not considered for Aramex label generation?

Yes, PluginHive has enhanced the app. It now passes the custom product description to Aramex during shipment label generation. Users need to ensure that product descriptions are properly filled with English characters for affected products. Once updated, the app will correctly generate labels using these descriptions. If you face issues, verify that product descriptions are entered correctly and try generating labels again.

How can customers stay informed about tax and tariff handling capabilities for a new shipping carrier integration in PluginHive, such as Aramex?

Customers should: 1. Communicate their specific shipping requirements (routes, tariff preferences, DDP/DDU needs) to PluginHive support. 2. Monitor updates from PluginHive support regarding interactions with the shipping carrier’s technical or partnership teams. 3. Request or review any API documentation or integration guides once shared by the carrier through PluginHive. 4. Collaborate with the carrier directly if possible to clarify tax and tariff processing specifics. 5. Adjust shipping settings in their PluginHive dashboard based on the confirmed carrier capabilities once those details become available. 6. Contact PluginHive support promptly should they experience any issue or need configuration assistance related to customs, tariffs, or taxes with their chosen shipping carrier. (Note: Because Aramex has not yet provided the requested information on DDP/DDU and tax handling for PluginHive, no setup steps or configuration instructions are currently available.)

How can I add additional notes or special instructions to Aramex shipping labels in the PH Multi Carrier Shipping Label app?

To include special instructions on Aramex (MyFastway) labels: 1. Go to App Settings within the PH Multi Carrier Shipping Label app. 2. Navigate to Carriers -> Aramex. 3. Find the section titled “Other Details.” 4. Enter your special instructions under “Special Instructions To Be Printed On Label (Domestic only).” 5. Save the changes. The instructions added here will appear on newly generated shipping labels after the update.

How can I add Aramex shipping service to show rates for customers shipping to Qatar?

To add Aramex shipping service rates for Qatar customers, follow these steps: 1. Navigate to your PluginHive app settings. 2. Go to **Shipping Rates**. 3. Select **Rate Automation**. 4. Click on **Add Rule** to create a new shipping rate rule. 5. Configure the rule specifically to include Aramex shipping service for Qatar as the destination. This setup will enable Aramex shipping rates to appear at checkout for customers with Qatar shipping addresses.

How can I arrange and configure custom pickup date and time for shipments using the PluginHive WooCommerce Shipping Services with Aramex carrier?

PluginHive WooCommerce Shipping Services allows you to request pickups for shipments after creating the shipping label. You can configure a fixed pickup start time and store close time within the plugin settings for specific carriers like Aramex. To properly set this up: 1. Integrate your Aramex shipping account with the plugin. 2. Navigate to the plugin settings and locate the pickup configuration options. 3. Set the desired pickup start time and store close time according to your business hours. 4. After generating a shipping label, use the pickup request feature to schedule pickups accordingly. For detailed step-by-step instructions tailored to Aramex and your store setup, please refer to the official PluginHive documentation or consider scheduling a support call with the PluginHive team for personalized assistance.

How can I automate return shipment creation for Aramex using PluginHive API, given that return shipment functionality is not currently available?

Currently, the return shipment functionality for Aramex is being integrated by PluginHive. To automate return shipments: 1. Ensure you use the correct Aramex account credentials aligned between `ClientInfo` and `Shipper` details in your API request payload. The `AccountNumber` in both places must match to avoid errors. 2. For return shipments, set the following fields in your shipment creation JSON payload: – `”ProductType”: “RTN”` (indicates return shipment) – `”PaymentType”: “C”` (specifies payment by the customer) 3. Use the shipper information credentials tied to the Aramex account authorized for your shipments. 4. The current return shipment support in PluginHive is limited to domestic shipments. 5. Confirm with Aramex if your merchant account requires enabling the return shipment feature on their side. The return shipment feature is in the process of being tested and integrated and should be available soon. In the meantime, ensure your payloads strictly follow these parameters to avoid common errors such as mismatched account numbers.

How can I confirm that a shipping carrier integration like Aramex is correctly showing rates at checkout?

To confirm if Aramex or any other carrier rates are showing correctly at checkout, follow these steps: 1. Add products to your shopping cart on the relevant store. 2. Proceed to the checkout page. 3. Check the shipping options list for the Aramex rates. They should be displayed dynamically based on the shipping address and product details. 4. If the rates appear, the integration is working properly. 5. If they do not appear, verify backend settings, recheck API credentials, clear caches, and perform troubleshooting steps or contact support with transaction details for further help.

How can I connect my Aramex account to the PluginHive app?

To connect your Aramex account: 1. Ensure you have an active account with Aramex. 2. Install the PluginHive Multi Carrier Shipping Label app on your website. 3. Within the app, add your Aramex account credentials to enable live rate fetching and label generation. If needed, you can request an onboarding session via Zoom for personalized support on account integration.

How can I create a dashboard view that filters orders by a specific Shopify tag, such as “Aramex,” and name this view “Ready to Ship”?

Currently, the PluginHive app does not support creating filters based on Shopify tags within the app interface, as this functionality is known to be not working as expected. The development team is actively working to fix this issue. Until this feature is fully functional: 1. Direct creation of tag-based views like “Ready to Ship” using Shopify tags inside the PluginHive dashboard is not possible. 2. Any attempts to add tag filters may not display orders correctly. 3. If the team creates backend filters to simulate this functionality, ensure the correct tags are selected to avoid mismatches. 4. Monitor official updates or support communications for when tag-based filtering is fully supported. 5. Meanwhile, you may need to manage order views and filtering directly in Shopify or use other workarounds. Please allow some time for the fix to be deployed, and keep your support contact informed of any misconfigurations in filters created on your behalf.

How can I create and use a dashboard filter in PluginHive to show orders with a specific Shopify tag, such as “Aramex,” under a view named “READY TO SHIP”?

To create and use a dashboard filter in PluginHive that displays orders tagged with a specific Shopify tag like “Aramex” and name this view “READY TO SHIP,” follow these steps: 1. Ensure your store has been properly reindexed within PluginHive. Reindexing updates the store data and ensures tag information is correctly synced. 2. Once reindexing is complete, the PluginHive team can create the filter for you based on the Shopify tag “Aramex.” 3. The filter named “READY TO SHIP” will then appear on your PluginHive dashboard, showing only orders tagged with “Aramex.” 4. Verify the filter by selecting the “READY TO SHIP” view and confirming that only the tagged orders are displayed. 5. If you do not see the filter, contact PluginHive support to confirm that reindexing has been done and the tag-based filter has been properly created. 6. Monitor the accuracy of this filter to ensure tags are applied correctly on your Shopify orders, as the filter relies on correct tag assignment. This approach enables the creation of order views filtered by Shopify tags, overcoming previous limitations after the necessary backend reindexing and filter setup by PluginHive support.

How can I ensure successful shipping label generation for Aramex shipments with products having non-English names?

To generate shipping labels successfully for Aramex shipments to France or other destinations requiring English-only descriptions, follow these steps: 1. Update the custom description field for every product whose original name contains non-English characters by providing an English-only description. 2. Save the changes within the PluginHive app/product catalog. 3. After the app enhancement (already completed), the app now considers the custom descriptions for label generation. Therefore, generate new labels only after updating the custom descriptions for relevant products. 4. The updated descriptions will reflect during label creation, ensuring compliance with Aramex’s requirements and preventing errors.

How can I ensure that the correct Aramex shipping service (express or standard land delivery) chosen by my customer is reflected correctly on the shipping label generated by PluginHive?

To ensure the shipping label reflects the customer’s chosen delivery option (express or standard land delivery), follow these steps: 1. By default, PluginHive assigns the cheapest available Aramex service from the enabled services in your Automation rules when generating labels. 2. If a service option (such as Ground Parcel for standard land delivery) is not enabled in the Automation rules, the system will not assign it, and it may default to a different service (like express). 3. To fix this, review and configure the Automation rules inside the PluginHive app to enable all the delivery services you want to offer, including standard land delivery services. 4. Once the correct services are enabled, orders will be automatically assigned the appropriate shipping service according to the service availability and your configuration. 5. It is recommended to test with a few orders to verify the label reflects the chosen delivery type. 6. If you have complex shipping zones and multiple rates, you can provide the detailed country-wise shipping rates to PluginHive support, who can assist you in configuring the automation rules correctly. 7. PluginHive also offers personalized support via scheduled calls to help you set up and sync your shipping method selections with Aramex labels accurately. By enabling all applicable services in your automation settings, the shipping labels generated will match the delivery option selected by your customer, avoiding defaulting to express delivery incorrectly.

How can I ensure that the tracking link for Aramex NZ shipments directs to the correct New Zealand tracking page instead of the Australian Aramex tracking site?

The issue where tracking links redirect to the Australian Aramex site instead of the New Zealand page is due to the app defaulting to the incorrect regional URL. To resolve this, the PluginHive team has enhanced the app to automatically detect and send the correct tracking URL specifically for Aramex MyFastway NZ shipments. This enhancement has been implemented and applied automatically in the app—no manual setup or configuration is required on your part. After the update, tracking numbers generated and displayed (including those in customer emails) will correctly link to the Aramex NZ tracking site (https://www.aramex.co.nz/tools/track/), thereby preventing redirect errors. If you notice any further issues, you can reach out to the support team for assistance.

How can I ensure the PluginHive app uses the correct Aramex tracking URL for New Zealand shipments?

PluginHive has enhanced the app to automatically send the correct tracking URL for Aramex MyFastway shipments associated with New Zealand accounts. To utilize this enhancement: 1. Make sure the PluginHive app is installed and updated to the latest version that includes this fix. 2. Reinstall the app if previously uninstalled. 3. After installation, fulfill shipments via the PluginHive app as usual. 4. Verify that the tracking number links on Shopify redirect to https://www.aramex.co.nz/tools/track/ rather than the Australia site. 5. If you encounter any issues, reach out to PluginHive support with store and order information for troubleshooting.

How can I ensure the shipping cost displayed to customers includes taxes correctly in the Aramex carrier settings?

1. Go to the Aramex carrier settings in the app. 2. Under the “Other Details” section, check the “Display Shipping Rates” option. 3. If the box “Excluding Tax” is selected, the rates shown exclude taxes (GST), which may cause discrepancy issues. 4. Change this setting to display shipping rates “Including Tax” so that all customers see the full shipping cost including taxes. 5. Save the changes. This correction will help align the shipping cost customers see with your Aramex account charges.

How can I fix the Aramex rate error on my own if it happens again in the future?

To fix the Aramex rate error independently: 1. Review the error message on the order page indicating that rates are not provided by Aramex. 2. Open the shipping address details of the affected order. 3. Verify the city name field for accuracy; correct it if it is invalid or misspelled. 4. Save the updated shipping address. 5. Retry generating the shipping label to check if the issue is resolved. Additionally, you can refer to the instructional video provided by PluginHive support which demonstrates how to identify this error and update the shipping address correctly for smooth processing.

How can I generate Aramex shipping labels with the Cash On Delivery (COD) option for my Shopify orders?

To generate Aramex shipping labels with the Cash On Delivery option, follow these steps: 1. Ensure that your Shopify orders are placed with the Cash On Delivery payment option enabled. 2. Verify that your Aramex account is enabled for Cash On Delivery services. 3. In the PluginHive app, navigate to **Settings > Carriers > Aramex > Other Details**. 4. Update the payment type to **”Collect”** to indicate Cash On Delivery payment. This setting will apply automatically to all new orders. 5. For existing orders already placed, go to **App > Orders > Open the specific order**. 6. Change the order status to **”Initial”**. 7. After the status updates, click **Prepare Shipment** to generate the Aramex shipping label reflecting the COD option. These steps ensure that both new and existing orders use the Cash On Delivery payment method correctly on Aramex packing slips and shipping labels.

How can I get help with setting up my Australia Post and Aramex accounts in the PluginHive app?

After adding your Australia Post and Aramex accounts in the app, you can schedule a Zoom call with the PluginHive support team for personalized assistance with the onboarding and setup process. The support team provides a link to book a meeting at your convenience to walk you through the necessary configurations step-by-step.

How can I integrate Aramex and Global Post carriers with the PluginHive app?

The PluginHive app supports integration with Aramex accounts only from Middle East countries such as UAE and Kuwait. However, the app does not provide integration for the Global Post carrier at this time. To proceed with Aramex integration, you need to have an account from a supported Middle East country. If your Aramex account is from an unsupported region, such as the United States, integration is not available.

How can I integrate the PluginHive app with Aramex for my Shopify store?

To integrate Aramex with the PluginHive Multi Carrier Shipping Label app for your Shopify store, follow these steps: 1. Add your Aramex account credentials within the app settings. Ensure the account number and API details are accurate and verified with Aramex. 2. Once the account is added, you can start generating shipping labels within the app. 3. If you face any difficulties, PluginHive support can help via Zoom calls to guide you through the setup and label generation process. 4. For shipping rates not showing, confirm if Aramex provides service to your destination addresses by checking the Aramex website, as some destinations may not be supported. 5. Ensure your system has microphone and screen-sharing permissions ready for possible live support calls.

How can I onboard the Aramex carrier app in PluginHive for my Shopify store?

To onboard the Aramex app in PluginHive, schedule a meeting with the PluginHive support team for a detailed onboarding session. Before the meeting, ensure your system has a working microphone and permissions to share your screen. PluginHive will guide you through the setup and configuration process during the call.

How can I prevent Australia Post from being offered as a shipping option when a customer adds a 4 nozzle boom to their cart, since Australia Post will not ship parcels that are too long, and only Aramex should be available for this product?

PluginHive does not currently support creating automation rules in the app based on individual products. Therefore, it is not possible to directly restrict Australia Post shipping options specifically for the 4 nozzle boom product at checkout. However, there are two alternative approaches you can consider: 1. **Box Packing or Weight & Volume-Based Packing Method:** – Configure the product dimensions (length, width, height) for the 4 nozzle boom so that they exceed Australia Post’s parcel size limits. – Use box packing or weight & volume based packing in the shipping settings. This causes Australia Post rates not to be returned during rate calculation because the package exceeds their shipping criteria. 2. **Shipping Class Method:** – Assign a unique shipping class to the 4 nozzle boom product. – Set up shipping rules (if your platform supports it) to exclude Australia Post for that shipping class, showing only Aramex for that item. Note: Shipping classes should be used cautiously, ideally if you are shipping only this specific item, as incorrect setup can cause customers to leave checkout. PluginHive had previously advised against using shipping classes as the primary method unless as a last resort.

How can I print a shipping label for an order fulfilled with Aramex through the PluginHive app?

To print a shipping label through the PluginHive app, the order must be in the “Processing” status within the app. If the order is marked as “Externally Fulfilled” in PluginHive (meaning it was fulfilled outside the app or imported as fulfilled), you will not be able to process it or print labels through the app. Ensure the order is unfulfilled and remains in the “Processing” status in both your store and the PluginHive app to generate and print labels.

How can I remove the old Aramex login credentials and add new account credentials in PluginHive to resolve shipping label generation issues?

To remove your old Aramex account credentials and add new ones in PluginHive, follow these steps: 1. Open the PluginHive app and navigate to the account settings or the section managing carrier accounts. 2. Locate the existing Aramex account linked to your store and select the option to remove or deactivate this account. 3. After removal, add your Aramex account again by entering the updated login credentials (username and password). 4. Confirm that the new credentials are saved and the account is active in PluginHive. 5. For orders affected by previous authentication issues, reset their status to “Initial” by selecting the orders, choosing the “Advanced” option, and clicking “Change Status.” 6. Once reset, select the same orders again and click “Prepare Shipment” to regenerate shipping labels using the updated account credentials. This process ensures the PluginHive app reconnects with Aramex using valid login details, restoring your ability to generate shipping labels.

How can I resolve the “ClientInfo – Combinations of Account Number / PIN / Entity are wrong” error when ARAMEX shipping rates fail in PluginHive?

This error indicates incorrect or mismatched ARAMEX account credentials used in the PluginHive integration. To resolve it: 1. Verify the ARAMEX account details entered in PluginHive (Account Number, PIN, and Entity) are correct and active. 2. Contact ARAMEX support directly to confirm that the provided credentials are valid and enabled for your shipping account. 3. Ensure that the same credentials have permission for shipping rate calculations and are not restricted to certain service types or regions. 4. After confirmation or correction, update the credentials within the PluginHive app configuration. 5. Test the shipping rates again for your intended destinations to verify the error is resolved. 6. If the error persists, collect any XML request/response logs provided by PluginHive to share with ARAMEX or PluginHive support for further investigation. This process ensures the integration can authenticate properly with ARAMEX and return live shipping rates instead of failing with credential errors.

How can I resolve the issue where I am unable to proceed to the next step after clicking ‘Add’ while setting up my Aramex account in the PH Multi Carrier Shipping Label app?

To resolve this issue, please follow these steps: 1. Ensure you have all the required Aramex account details handy: Account Number, Account Pin, User Name, Password, and Country. 2. Verify that all fields are filled correctly without typos or missing information before clicking ‘Add’. 3. If the problem persists, contact the PH Multi Carrier Shipping Label support team by providing your Aramex account details. The support team can attempt to add the account from their end to identify any issues. 4. For personalized assistance, schedule a free onboarding call via Zoom with the support team, where they can guide you through the setup and configuration process step-by-step. You can book a slot using the provided scheduling link or respond to their email to arrange a convenient time. Following these steps ensures thorough troubleshooting and expert support to successfully integrate your Aramex account.

How can I resolve the issue where my updated Aramex password is not saving properly in the PluginHive app integration?

If your updated Aramex password shows as “saving” but is not saved successfully in PluginHive, follow these steps: 1. Remove the existing Aramex integration from PluginHive by deleting the current Aramex account linked in the app. 2. Add the Aramex account again as a fresh integration using the latest login credentials. 3. Ensure the password is entered correctly and confirm the changes save properly. 4. If the issue persists or the interface behaves erratically, you can share your Aramex account credentials directly with PluginHive support for them to reconfigure the account in your app on your behalf. This process typically resolves synchronization issues caused by outdated or unsaved credentials.

How can I schedule live assistance with PluginHive support to resolve my Aramex integration issues?

To schedule live support with PluginHive for Aramex integration: 1. Use the PluginHive appointment booking link provided in their communications or support portal. 2. Select a convenient time slot that suits your availability and provide the required details. 3. PluginHive support will confirm the session and provide a Zoom meeting link for the scheduled call. 4. Join the call with your technical representative to get hands-on help resolving setup or integration issues.

How can I successfully add my Aramex account in the PluginHive app when the Account Entity field causes issues?

When adding your Aramex account in the PluginHive app, ensure that the Account Entity is entered as a standard 3-character code representing your account location. For example, instead of using “DUBAI” as the Account Entity, use “DXB.” This adjustment aligns with Aramex’s account entity format and should resolve issues with account addition. If you encounter problems, double-check the Account Entity value and replace the full location name with the corresponding 3-letter code before attempting to add the account again.

How can I test if UPS and Aramex carriers are properly integrated and working in PluginHive?

To test the integration of UPS and Aramex carriers in PluginHive: 1. Place a test order in your Shopify store linked with the PluginHive app. 2. Proceed to checkout and verify that the shipping rates for UPS and Aramex appear correctly according to your configured rate automation rules. 3. After order creation, attempt to generate shipping labels using the UPS and Aramex carriers from within the PluginHive app. 4. Ensure labels generate without errors and reflect accurate shipment details. 5. If there are any difficulties or errors during rate calculation or label generation, reach out to PluginHive support for troubleshooting assistance.

How can I troubleshoot and fix the issue where Aramex couriers refuse pickup because their system incorrectly requires payment collection matching the customer invoice value?

To troubleshoot and fix the issue where Aramex couriers refuse pickup due to incorrect payment collection prompts, follow these steps: 1. Confirm your Aramex account payment type preference (“Prepaid” or “Collect”) by checking with Aramex directly. 2. In the PluginHive app, navigate to Carrier Settings and verify the “Payment Type” configured matches Aramex’s guidance. 3. If the setting is incorrect, update it to the correct payment type: – “Prepaid” means PluginHive/Billing account pays Aramex directly. – “Collect” means the courier collects payment at pickup. 4. After updating, generate a new shipping label and request a pickup through the app. 5. Coordinate with the Aramex team to monitor the courier device behavior for the new pickup requests. 6. Provide PluginHive support with the specific order numbers and screenshots of the invoice and pickup screen if discrepancies persist. 7. This enables PluginHive to verify and address any app or label generation issues causing this mismatch. This methodical approach helps ensure the pickup system accurately reflects payment responsibilities and prevents courier refusals related to payment confusion.

How can I troubleshoot and resolve linking issues between Aramex and the PluginHive app?

To troubleshoot Aramex linking issues in PluginHive: 1. Ensure credentials (account number, pin, username, password, and entity) are precise and current. 2. Collaborate with the Aramex IT and support teams to confirm API access is enabled for your account. 3. Check if API credentials work outside PluginHive or through Aramex’s portal services to isolate the issue. 4. Work with PluginHive support to share error logs and messages for in-depth analysis. 5. PluginHive may escalate the issue with the Aramex technical team for further assistance, so be prepared to provide contact details and authorization for support communication.

How can I upgrade my PluginHive Multi Carrier Shipping Label App plan to display Aramex rates at checkout?

To upgrade your PluginHive app subscription and enable shipping rates display at checkout, follow these steps: 1. Open the PluginHive Multi Carrier Shipping Label App in your Shopify admin. 2. Navigate to the “Accounts” section. 3. Click on “Manage Subscription.” 4. Select “Change Subscription.” 5. Choose the $19 Starter Plan or a higher-priced plan that supports live rate fetching and display. 6. Approve and confirm the new charges. 7. After the upgrade is complete, perform a test checkout to verify that Aramex shipping rates are now displayed correctly. If you encounter issues or need assistance during this process, contact PluginHive Support.

How can I upload my tax invoice to Aramex to complete the shipping process if the PluginHive app generates the shipping label?

The PluginHive app automatically sends all required shipment information, including the tax invoice data, to Aramex to facilitate a smooth shipping process without manual upload. However, if you still need to upload your tax invoice manually in the Aramex dashboard to complete shipment processing, follow these steps: 1. Confirm whether your PluginHive account is integrated correctly with your Aramex account and that the invoice data is included during shipment creation. 2. If the automatic transfer of invoice data is not occurring or being accepted, log in to your Aramex dashboard. 3. Locate the shipment corresponding to the tracking number generated by PluginHive. 4. Use Aramex’s interface to upload the required tax invoice or commercial invoice file for that shipment. 5. Ensure that the invoice complies with Aramex’s requirements in terms of format, content, and any applicable customs documentation. 6. After uploading, verify that the shipment status updates accordingly, indicating acceptance and readiness for processing. If you experience any difficulties uploading invoices or suspect that PluginHive is not sending the invoice data properly, gather detailed information about the affected shipments and contact PluginHive support. They can confirm whether invoice transmission is functioning correctly and assist with troubleshooting or escalate the issue with Aramex if needed. By ensuring either automated invoice submission from PluginHive or manually uploading the invoice in Aramex’s dashboard, you can successfully complete your shipment processing.

How can I verify and ensure that Aramex shipping rates displayed at checkout match my contracted rates?

To ensure that Aramex shipping rates at checkout reflect your contracted rates: 1. Confirm that your Aramex account is properly linked and active in the PluginHive Multi Carrier Shipping Label app. 2. Verify that the Product Group or Service Type selected in the app matches the service codes from your Aramex contract (e.g., PPX for Air Parcel Express, GPX for GCC Express). 3. If you cannot access or adjust these settings, provide collaborator access to PluginHive Support for configuration assistance. 4. Upgrade your PluginHive app subscription to at least the $19 Starter Plan to enable live rate fetching. 5. Perform checkout tests after configuration changes to confirm rate accuracy. 6. Monitor shipping logs generated during checkout for any discrepancies or errors. If issues persist, reach out to PluginHive Support for hands-on troubleshooting.

How can I verify if Aramex shipping rates are being returned successfully in PluginHive after fixing address errors?

To verify successful retrieval of Aramex rates after making corrections: 1. Check the rates log within the PluginHive app to see if the Aramex shipping rates are now being returned without errors. 2. Perform a test transaction on your store’s checkout page to see if live Aramex rates are displayed correctly for customers. 3. If the rates appear successfully during checkout and no errors show in the log, the setup is working properly. 4. If issues persist, re-verify address details and credentials, then contact PluginHive support for assistance.

How can I verify that my Aramex connection is correctly set up in PluginHive?

To ensure your Aramex account is properly connected in PluginHive, follow these steps: 1. Confirm that your Aramex account has been successfully added in the app, which is typically shown in the account settings or shipping carriers section. 2. Generate a shipping label for a test order within the app; this will confirm that the API connection and credentials are working as expected. 3. If you encounter any issues or need assistance, schedule a Zoom call with PluginHive support by using the provided appointment link to get real-time help and verification.

How can I verify the updated special instruction field name for Aramex My Fastway in the app?

The special instruction field name has been updated for Aramex My Fastway under App → Settings → Carriers → Aramex My Fastway → Other Details. You can check this section in your app settings to verify the corrected label and test its behavior. If there is any further assistance needed, contact the PluginHive support team.

How can I verify whether the commercial invoice document is generated or available in Aramex for my shipment?

To verify if a commercial invoice document is generated or provided by Aramex for your shipment: 1. Generate a shipping label for an order destined for the required country (e.g., Saudi Arabia) using the PluginHive app. 2. Check the Aramex shipment details in your Aramex dashboard or portal after label generation. 3. Confirm if the commercial invoice document is listed or accessible alongside the shipping label or other documentation. 4. If no commercial invoice is visible, contact Aramex support to understand if it is mandatory for your destination or if they expect you to upload it manually. 5. If the invoice is required manually, prepare it and upload it directly via the Aramex dashboard to complete shipment processing.

How can we activate or enable the ‘Exchange on Delivery’ (Package-for-Package) service using the PluginHive Aramex app to ensure proper shipment exchange during delivery?

The ‘Exchange on Delivery’ service, where a return parcel is collected from the customer at the time of delivery (parcel-for-parcel exchange), requires activating a specific option on the airway bill so that the Aramex courier knows to collect the return shipment before leaving. Currently, this functionality is not supported or activated automatically through the PluginHive app. To explore possibilities: – Share a sample airway bill/label from Aramex that includes the ‘Shipment Exchange’ indication. – Provide successful Request and Response API XMLs related to the Exchange service. – Provide a detailed workflow or screen recording showing how the exchange is activated in your current platform (e.g., Aramex Click to Ship). With these details, PluginHive can assess whether this feature can be integrated or enabled. As of now, the app does not natively support this “Shipment Exchange” service activation on airway bills.

How can we add notes in the ‘Remarks’ section before generating the airway bill using the PluginHive Aramex app?

Currently, it is not possible to add or show remarks on the airway bills generated through the PluginHive Aramex app. Although the Aramex label may display a ‘Remarks’ section, the app does not support including shipment-related notes such as delivery instructions or special handling requests in that field. If remarks are critical to your operations, this limitation should be considered, as the app does not send or print remarks on the labels. If you encounter operational difficulties due to this, please communicate the issues clearly so the team can review potential solutions.

How can we add the Authority to Leave (ATL) option for Aramex MyFastway in the PluginHive app?

To enable the Authority to Leave (ATL) special service for Aramex MyFastway, follow these steps: 1. **At the Product Level:** – Navigate to App > Products > All Products. – Click **Export CSV** to download the product details file. – Open the CSV file and update these columns: – **Delivery Confirmation Options:** Set the value to **TRUE**. – **My FastWay Signature Type:** Set this to **MY_FASTWAY_AUTHORITY_TO_LEAVE**. – Save the updated CSV file. – Return to App > Products > All Products, click **Import CSV**, upload the updated file, and click **CONFIRM**. – This action enables the ATL option for all selected products. 2. **At the Rate Automation Rules Level:** – Go to App > Settings > Shipping Rates > Rate Automation. – Edit the rule **Auto Rule for Aramex MyFastway**. – Under **Action Details**, select **Add Aramex MyFastway Special Services (Domestic)**. – Choose **Authority to Leave** from the dropdown. – Make sure the rule is enabled (activate it if currently disabled). – Save your changes. Following these configuration steps will successfully enable the Authority to Leave option for Aramex MyFastway services in the PluginHive Multi Carrier Shipping Label app.

How can we enable shipment insurance on orders using the PluginHive app for Aramex shipments?

To enable shipment insurance in the PluginHive app, follow these steps: 1. Navigate to **App Settings** in your PluginHive dashboard. 2. Go to the **Automation** tab and then **Setup** automation rules. 3. Select the automation rule you want to edit and click **Edit Rule**. 4. Add the action **“Add Insurance/Extra Cover”** to the rule. 5. The app will then use the product price as the insured amount and send this to Aramex when generating the shipment label. 6. After saving the rule changes, generate labels for new orders and verify if the insurance is applied properly. If insurance is still not applied after this, recheck the automation rules and confirm this setting is enabled correctly.

How can we request a return pickup or enable return shipments from customers after delivery when using the PluginHive Aramex app?

The PluginHive app currently does not support generating Aramex return labels or scheduling return pickups through the app. As a result, initiating return pickups or processing returns via the app is not possible at present. If return logistics are required, they must currently be managed through the Aramex Click to Ship portal or directly with Aramex.

How do I address weight mismatches between Shopify and PluginHive, particularly with carriers like Aramex?

Weight mismatch issues and rate discrepancies typically arise because: – Duplicate products exist in the app, causing inconsistent weight values. – Carriers like Aramex have a minimum chargeable weight (e.g., 500 grams), so lighter packages are rounded up. To resolve: 1. Remove duplicate products from the app. 2. Reimport accurate product weights from Shopify. 3. Set up packaging and box dimensions correctly within the app. 4. Cross-check carrier minimum weight policies. 5. Validate rates by comparing with the carrier’s official website using identical shipment details. This ensures the app calculates shipping weights and rates precisely.

How do I configure PluginHive to display ARAMEX calculated shipping rates for different towns in Kenya instead of a fixed backup rate?

To ensure PluginHive displays ARAMEX calculated shipping rates for various towns in Kenya rather than a fixed backup rate (e.g., Kes 1,000), follow these steps: 1. **Add App Rates to Kenya Shipping Zone in Shopify** – Go to Shopify Admin > Settings > Shipping and Delivery. – Locate the Kenya shipping zone and add the PluginHive app-calculated rates to this zone. This enables the store to retrieve live rates from ARAMEX instead of fallback fixed rates. 2. **Activate ARAMEX Automation Rule in PluginHive** – In the PluginHive app, navigate to *Settings* > *Shipping Rates*. – Verify that the automation rule for ARAMEX shipping rates is enabled. If disabled, the app will not fetch live ARAMEX rates. 3. **Verify Address Accuracy** – Input accurate, complete addresses with valid town names and postal codes in your Shopify store or test orders to ensure ARAMEX can calculate rates properly for each location. 4. **Test Using Multiple Towns** – Place test orders for different towns in Kenya to confirm that ARAMEX live rates are retrieved instead of the fixed backup rate. 5. **Alternative for International Shipping** – Configure FedEx as the shipping provider for international deliveries separately, ensuring ARAMEX is used only for Kenyan zones. If after these configurations ARAMEX rates still revert to the fixed backup rate, it may indicate limitation or misconfiguration either on ARAMEX’s or PluginHive’s end. Contact PluginHive support with specific town details for troubleshooting assistance.

How do I configure the Payment Type in the PluginHive Aramex carrier settings for correct label generation?

Correct configuration of Payment Type is critical to generating labels successfully: 1. Access the PluginHive app’s Carrier Settings for Aramex in your Shopify store. 2. Locate the “Payment Type” option. If your shipments are prepaid or you want to generate COD labels, set the Payment Type to **Prepaid**. This setting allows both prepaid and COD labels to be generated correctly from the app. 3. Avoid using the “Collect” payment type unless a third party will be paying Aramex directly for the shipments, as this can cause label failures. 4. Save the settings and reprocess orders to generate labels.

How do I connect Aramex rating to my Shopify store using PluginHive, and what details are required for setup?

To connect Aramex rating on your Shopify store via PluginHive, you need to add your Aramex account to the app by providing the following details: 1. Account Number 2. Account Pin 3. User Name 4. Password 5. Country If you do not have these details, contact the Aramex support team to obtain them. Once you have these details, enter them into the PluginHive app to link your Aramex account for shipping rate calculation.

How do I get shipping rates for a Dubai address without a zip code using Aramex via PluginHive?

Aramex supports shipments to Dubai addresses without postal zip codes, but you need to: 1. Enter the Dubai address accurately with available details such as building name, area, and apartment number (e.g., Dubai AL Qouz Building 13, Apartment 231). 2. Submit a rate request in PluginHive using this address format. PluginHive will communicate with Aramex and should return the available rates despite the missing zip code. 3. If rates are not returned or you see errors, verify the address details and retry. If the problem persists, consult PluginHive support for help.

How do I integrate my MyPost Business and Aramex MyFastway accounts with the PluginHive Multi Carrier Shipping Label (MCSL) app?

To integrate your MyPost Business and Aramex MyFastway accounts with the Multi Carrier Shipping Label app: 1. Log in to your PluginHive Multi Carrier app dashboard. 2. Navigate to the account setup or carrier integration section. 3. Select the options for MyPost Business and Aramex MyFastway accounts as indicated in the app interface. 4. Follow the prompts to enter your carrier account credentials and authorize the connection. 5. If you need further assistance, PluginHive offers Zoom call support to guide you through the setup process. You can book a slot through the provided PluginHive appointments link.

How do I obtain the necessary account codes or credentials to integrate FedEx, TNT, and Aramex with the PH Multi Carrier Shipping Label app?

You need to contact each respective carrier’s customer service team directly to obtain the required account details and credentials for integration. For FedEx, if you previously used their account in another PluginHive app, you can use that same account information. Since carrier support teams vary in responsiveness, persistence in reaching out to their support may be necessary.

How do I restrict MyFastway (Aramex) carrier services to only local deliveries and prevent them from appearing as options for interstate shipments when I already use TNT for interstate?

To restrict MyFastway (Aramex) services to local deliveries only and avoid them appearing for interstate shipments, follow these steps: 1. Open PluginHive’s carrier settings for your store. 2. Locate the MyFastway (Aramex) carrier configuration options. 3. Set shipment rules or geolocation zones for this carrier to cover only your defined local delivery regions (e.g., specific postcodes or areas within your local delivery radius). 4. Configure TNT (for air and road interstate services) similarly to cover interstate delivery zones exclusively. 5. Use the plugin’s shipping zone or rate filter feature to map each carrier to its applicable shipping zones accurately. 6. Save all configurations and perform test checkouts using addresses from both local and interstate locations to verify that only the respective carriers appear in each scenario. If your current setup does not support zone-based restrictions, you may need to review carrier-specific settings or reach out to PluginHive support to confirm the proper process for setting service area limitations per carrier.

How do I set up and connect my Aramex account with PluginHive for shipping automation?

To set up and connect your Aramex account with PluginHive, you need to provide the following account details: – Account Number – Account Pin – User Name – Password – Country Once you share these details, the PluginHive support team can assist in connecting your Aramex account to automate your shipping process. They also offer the option to connect over a call for ease of setup.

How do I update custom product descriptions for Aramex shipments within PluginHive to comply with English-only requirements?

To update custom product descriptions: 1. Access the product list in PluginHive’s app or your connected store backend. 2. Locate the “custom description” field for each product or variant requiring update. 3. Enter a clear, concise description using only English characters and alphabets (avoid any special characters or non-English letters). 4. Save the changes to ensure they reflect in the product catalog. 5. After updating, generate shipping labels through the PluginHive app; the app will now use these descriptions for Aramex shipments requiring English-only text.

How do minimum chargeable weights affect shipping cost calculations in PluginHive for carriers like Aramex?

Many logistics carriers, including Aramex, apply a minimum chargeable weight policy (often 500 grams). This means: – If your package weighs less than 500 grams, the shipment is charged as if it weighs 500 grams. – This minimum billing weight can cause perceived weight mismatches and higher shipping rates for lightweight items. Be aware of this policy when configuring product weights and interpreting shipping costs within the app.

How does Aramex handle DDP, DDU, and tax responsibilities for shipments from Hong Kong to the US through their API integration with PluginHive?

Currently, there is no direct update or official confirmation on how Aramex manages Delivered Duty Paid (DDP), Delivered Duty Unpaid (DDU), or tax handling for shipments from Hong Kong to the US via their API within PluginHive. The PluginHive support team has reached out multiple times to Aramex’s integration team requesting detailed information and relevant API documentation for these services. Until Aramex provides this data, PluginHive cannot offer precise guidance on configuration or tax handling for Aramex shipments to the US. Users wanting to use Aramex for such shipments should monitor communications from PluginHive for any future updates and consider discussing directly with Aramex for interim clarifications.

How long does it take for PluginHive to release an update fixing regional tracking URL issues like the one for Aramex NZ?

The typical timeline for such tracking URL enhancements is approximately two weeks after identification of the issue. In the reported case, the PluginHive team communicated an expected ETA of about two weeks to release the fix addressing the Aramex NZ tracking URL problem. This timeframe covers development, internal testing, and deployment to the app connected to your store.

How should I configure shipping zones and rate automation rules in PluginHive to use Own Delivery for Nairobi, Aramex for other African countries except Kenya, and FedEx for all other destinations?

To configure your shipping setup in PluginHive as specified: 1. Create a shipping zone that includes all African countries except Kenya and assign it to Aramex. In the Aramex Rate Automation Rule, select this zone so rates are applied for those destinations. 2. For FedEx, configure the Rate Automation Rule so it applies to all destinations excluding the African zone and Kenya. This can be done by setting the zone criteria to “Not Equal” to the African and Kenya zones. 3. Keep Own Delivery configured specifically for Nairobi, Kenya with the set shipping charge (Kes 700). 4. After setting these zones and rules, test the rates at checkout to confirm correct application of each shipping method.

How should I test ARAMEX shipping rates functionality after making configuration changes in PluginHive and Shopify?

After configuring PluginHive and Shopify for ARAMEX shipping rates, test as follows: 1. Place test orders within your Shopify store for multiple different towns within Kenya to verify that ARAMEX live rates are retrieved. 2. Confirm that the displayed shipping rates vary according to the destination town and are not fixed or fallback rates. 3. Check the checkout page and PluginHive app logs for any error messages or status indicators related to shipping rate retrieval. 4. If errors occur, note the error messages (e.g., credential errors, unsupported locations) for troubleshooting. 5. Test orders for international destinations separately to verify proper configuration or alternative carrier settings (e.g., FedEx). 6. Repeat testing after credential or setting changes to ensure issues are resolved. This methodical approach helps confirm the successful integration and functionality of ARAMEX shipping rates delivered by PluginHive.

I have a COD contract with Aramex but the app is not generating COD labels for international shipments. How can I resolve this?

Although you have a COD contract, Aramex generally does not provide COD services for international shipments through their API, which the app uses. To address this: 1. Share any existing COD label from your Aramex account for shipments from Turkey to the destination country for verification. 2. Provide contact details of your Aramex Account Representative so PluginHive support can verify your COD contract specifics with Aramex. 3. In the plugin’s Carrier Settings for Aramex, set the “Payment Type” to *Prepaid* instead of *Collect*. This change enables generating both prepaid and COD labels via the app. 4. If issues persist, schedule a Zoom or Google Meet call with PluginHive support to review your account setup and label generation step-by-step.

I have connected my Aramex account in PluginHive and verified rate returns, but the system still shows as “not configured.” What should I do?

When your Aramex account is connected and rates are returned but the status still shows “not configured,” take these steps: 1. Double-check your packaging and shipment configuration in the PluginHive settings to ensure all mandatory fields are completed. 2. Confirm that the proper store settings are saved and there are no pending configurations preventing activation. 3. If the issue persists, arrange a support session for real-time troubleshooting. PluginHive offers Zoom calls where their team can review your setup and assist in resolving configuration issues efficiently.

I reactivated my Aramex account and updated the password in PluginHive, but the Aramex shipping method still does not show rates at checkout. How can I fix this?

To resolve this issue after reactivating your Aramex account and updating the password, follow these steps: 1. Ensure your Aramex account is enabled and active in the PluginHive app settings. 2. Confirm that the updated password and API credentials are correctly saved within the PluginHive Aramex configuration. 3. Check the status of the “rate automation rule” within PluginHive and enable it if it is disabled. This rule automates fetching live shipping rates from Aramex. 4. After enabling the rate automation rule, perform a test checkout from Saudi Arabia (KSA) or the relevant shipping region to verify if Aramex shipping rates appear correctly. By ensuring your account is active and the rate automation rule is enabled alongside correct credentials, you can restore Aramex shipping rates at checkout.

If Aramex shipping rates to Qatar do not appear at checkout after adding the rule, what should I check?

If Aramex rates are not showing for Qatar after setting up the rule, verify the following: 1. Confirm that the shipping address used during checkout is complete and correctly set to a Qatar location. 2. Ensure no incorrect or incomplete shipping details have been entered, as this can prevent rate calculation. 3. Double-check the shipping rule configuration to confirm that Aramex for Qatar is correctly specified. 4. Test the checkout process again with a valid Qatar address; the Aramex rates should then display correctly. If the issue persists despite valid addresses and correct configuration, review your app settings or contact PluginHive support for further assistance.

If I manually add tracking information in Shopify for Aramex or Couriers Please shipments, why are delivery status updates not received or displayed?

Manual upload of tracking numbers in Shopify does not trigger delivery status updates because those live status updates come from the carrier API integration present in the PluginHive app. Only tracking numbers pushed and synced via the app’s integrated API connection will provide ongoing delivery status updates from the carrier.

If inconsistent shipping pricing or fuel surcharge display issues arise due to toggling tax inclusion settings, why were the Aramex tax display settings changed to “Excluding Tax” in the past?

The “Excluding Tax” setting was enabled previously on advice from PluginHive support (ticket reference provided) as a solution to discrepancies between the rates displayed on Shopify and those charged by Aramex. This setting excludes taxes from the visible shipping rates, attempting to align displayed and actual Aramex charges. However, this approach can cause fuel surcharges or taxes not to show on the checkout page, leading to undercharging customers. It is recommended to carefully monitor this setting and only enable “Including Tax” if you want taxes and surcharges correctly reflected at checkout.

Is it possible to edit shipment details before or after generating the airway bill using the PluginHive Aramex app?

Yes, you can edit shipment details before generating the airway bill in the app. This includes changing the Aramex service, modifying package weight, and updating dimensions. After generating the airway bill/label, you cannot directly edit it, but you may cancel the shipment label and generate a new one with updated shipment details. To do this: 1. Go to the order number in your app dashboard. 2. Click on the “Cancel Shipment” option to revoke the existing airway bill. 3. Update the shipment details as needed (such as address, phone number, or package info). 4. Generate a new airway bill/label with the corrected information. Note that edits or cancellations must be done before the shipment is scheduled or handed over to the courier.

Is it possible to remove the Company Name as a mandatory field when printing a shipping label in the PluginHive Aramex app?

The Company Name field is generally not mandatory for generating Aramex shipping labels using the PluginHive app. If the label is being generated successfully even without filling this field, it indicates that it is not required. However, if you encounter any issues with new orders where the Company Name appears mandatory or prevents label generation, please report those specific cases so they can be investigated further. For now, no configuration is needed to remove this field as mandatory, and you can proceed without filling it where possible.

Is it possible to set Delivered Duty Paid (DDP) or Delivered Duty Unpaid (DDU) terms for Aramex shipments within the PluginHive app?

Currently, PluginHive does not support configuring DDP or DDU terms for Aramex shipments through the app. There are no available settings to choose between Delivered Duty Paid or Delivered Duty Unpaid for Aramex orders. PluginHive has reached out to the Aramex carrier team regarding this capability, but no response has been received yet. To expedite the process, it is recommended that you contact Aramex directly from your side to request support for specifying DDP or DDU terms for shipments. Until this is resolved, PluginHive will be unable to control duty payment terms automatically for Aramex shipments.

Is it possible to use an Aramex account from the United States within the PluginHive app?

Currently, integration of Aramex accounts from the United States is not supported by the PluginHive app. For shipping carriers available in the US, you can integrate USPS, Stamps.com (USPS), FedEx, UPS, and DHL Express within the app. You can set up your shipments using any of these supported carriers instead.

Is the return label functionality for Aramex available for international shipments, and does the merchant need to enable this feature with Aramex?

The return label functionality for Aramex through PluginHive currently supports only domestic shipments. For return shipments: – The `ProductType` must be set to `RTN` – Payment type must be set to `C` International return shipments are not supported at this time. Additionally, the merchant usually needs to have this feature enabled or sanctioned on their Aramex account. It is recommended to check with Aramex account management or support to confirm if return shipment functionality is active or requires activation on the merchant’s account.

Must the shipping label include the “From” address and name for Aramex shipments using PluginHive?

Yes, to generate shipping labels and process orders smoothly with PluginHive and Aramex, providing the “From” address details is mandatory. These details will also appear on the shipping label. Ensure that the sender’s name and complete address are correctly entered in your order or store settings to avoid label generation issues.

What Aramex API resources are available for integrating the ‘E-commerce / Special Credit Card Delivery’ (CBS) product type within PluginHive or custom systems?

The Aramex ‘E-commerce / Special Credit Card Delivery’ service is referred to as CBS and it does not have a specific IPA (International Postal Agreement) document. It is recognized as a product type visible when creating shipments. Integration is possible via Aramex’s APIs as follows: – Utilize the Aramex Shipping Services API, including: – Shipments API – Tracking API – Rates Calculator API – Location Services API – Aramex provides JSON Postman collections for easier integration. – Testing (UAT) credentials and environments are provided by Aramex, which include username, password, version, account number/pin/entity/country code details. – Documentation and API URLs are detailed in Aramex’s API solution center: https://www.aramex.com/eg/en/solutions-services/developers-solutions-center/apis/ To implement these, you may need development resources to integrate the APIs into your system or PluginHive app. Contact Aramex support for these credentials and detailed documentation. These FAQs incorporate the important technical details and current app capabilities or limitations related to Aramex shipping services through the PluginHive app, helping users understand feature usage, restrictions, and troubleshooting steps.

What are the required JSON payload fields and values to successfully create a return shipment for Aramex with PluginHive API?

When creating a return shipment for Aramex, construct the API request JSON payload with these key requirements: 1. Set `ClientInfo` containing: – `UserName` and `Password` as provided for Aramex API access – `AccountNumber` matching your Aramex account – `AccountPin`, `AccountEntity`, and `AccountCountryCode` as per your account details 2. Under `Shipments` array: – For `Shipper` and `Consignee` sections, specify correct addresses and contact details. – Both `Shipper.AccountNumber` and `ClientInfo.AccountNumber` must match. 3. Set shipment `Details`: – `”ProductType”: “RTN”` to indicate a return shipment – `”PaymentType”: “C”` to specify customer payment – Include shipment dimensions, weight, description, number of pieces, and customs info appropriately. 4. Provide `ShippingDateTime` in ISO8601 format. 5. Specify `LabelInfo` for the label generation format. Example snippet for key fields: “` “ClientInfo”: { “UserName”: “your_username”, “Password”: “your_password”, “AccountNumber”: “60543872”, “AccountPin”: “165165”, “AccountEntity”: “KTM”, “AccountCountryCode”: “NP” }, “Shipments”: [ { “Shipper”: { “AccountNumber”: “60543872”, “PartyAddress”: {…}, “Contact”: {…} }, “Consignee”: {…}, “ShippingDateTime”: “2025-07-21T05:42:13.399Z”, “Details”: { “ProductType”: “RTN”, “PaymentType”: “C”, … } } ] “` Following this structure ensures proper return label generation through the PluginHive API with Aramex.

What are the steps to integrate an existing Aramex account into the PluginHive app?

To integrate your Aramex account with the PluginHive app, follow these steps: 1. Ensure you have the necessary Aramex account details: Account Number, Account Pin, User Name, Password, and Country. 2. In the PluginHive app, navigate to **App Settings** > **Carriers**. 3. Click on the **+** button to add a new carrier. 4. Select **Aramex** from the list of carriers. 5. Enter all the required Aramex account information exactly as provided. 6. Save the configuration to add the Aramex account to the app. If you do not have these details, contact the Aramex team to obtain them before proceeding.

What causes label generation failure if the Payment Type is set as “Collect” for Aramex in the PluginHive app?

Setting the Payment Type as “Collect” implies that a third party will pay Aramex directly for the shipments. This can cause label generation failures if: 1. Your shipment payment method does not align with the “Collect” setting, particularly when you intend to generate prepaid or COD labels. 2. The Aramex API rejects the label request due to mismatched payment terms. To fix this issue: – Change the Payment Type in the PluginHive app settings to **Prepaid** to allow label generation for both prepaid and COD shipments. – Verify your credentials and shipment details after updating the settings. – Retry label generation.

What does the “ERR52 – Service Offering Unavailable for zip code” error mean when using Aramex rates via PluginHive?

The ERR52 error indicates that Aramex does not offer shipping services for one or both of the provided postal zip codes in the shipment origin or destination. To troubleshoot this: 1. Confirm the exact address and zip codes you are using in the shipment details on Shopify and PluginHive. 2. Test the same shipment details directly on the Aramex website to verify if rates are available for those locations. 3. If no rates appear on the Aramex site either, you may need to update the address or choose alternate shipping options. 4. If Aramex shows rates but PluginHive does not, provide the shipment details to PluginHive support for further investigation.

What does the Aramex error code ERR75 mean when trying to connect the Aramex account via PluginHive?

The error code ERR75 with the message “ClientInfo – Failed to login using Portal Service” means there is an authentication failure likely caused by invalid or incorrect credentials. To resolve this: 1. Double-check the username and password entered are accurate and active. 2. Confirm that your Aramex account API access is enabled and valid. 3. Contact Aramex account support or IT team to verify that your credentials are configured correctly for API login. 4. After validation, retry adding the account in PluginHive.

What information and setup requirements does the PluginHive Aramex shipping integration need to be configured correctly?

To properly configure the PluginHive integration with Aramex shipping, you need to provide and set the following key information: 1. Your Aramex shipping account credentials and API details (as per Aramex requirements). 2. Shipping origin details such as pickup location and business hours (pickup start time and store closing time). 3. Shipping service preferences and any carrier-specific settings. 4. Options for requesting pickups, which can be scheduled post-label creation. 5. Customer-facing shipping options and real-time shipping rates configurations. The PluginHive documentation provides a comprehensive setup guide walking through these steps, including where to input credentials, scheduling pickups, and managing shipping label generation. For further clarity or walkthroughs, scheduling a Zoom call with PluginHive support is recommended.

What information should I provide to PluginHive and Aramex support to resolve Aramex account login issues?

To expedite resolution of login and integration issues, provide the following details: – Aramex account number – Account PIN – Username and associated email address – Password or API password (if applicable) – Account entity and country of origin – Exact error messages encountered during login or account addition in PluginHive This information helps both PluginHive and Aramex technical teams diagnose and resolve authentication and connectivity problems promptly.

What information should I provide to PluginHive support and Aramex to help resolve label generation errors?

To facilitate swift troubleshooting: 1. Provide your Aramex account number linked with PluginHive (e.g., 72044610). 2. Share any error messages or codes you encounter, such as “ClientInfo – Failed to login using Portal Service.” 3. Include XML request and response files or logs from PluginHive that capture the failed API calls to Aramex. 4. Share your Aramex account representative’s or agent’s contact details, if available, to enable direct communication between PluginHive and Aramex support teams. 5. Document the orders or shipments affected and timestamps of the failures. 6. Clearly describe all troubleshooting steps you have attempted so far. Providing this detailed information enables PluginHive support and Aramex to identify permission or connectivity issues more effectively and expedite resolution.

What is causing the shipping rates failure for Canada addresses when using Aramex, and how can it be resolved?

The failure to get shipping rates for Canada addresses with Aramex was caused by a space present in the Canada postal code entered in the address. Spaces within the postal code are not recognized correctly by the system and lead to rate calculation failure. To resolve this: 1. Avoid entering spaces in the Canada postal code field. 2. PluginHive has enhanced the app to automatically sanitize (remove spaces from) Canada postal codes while passing them to Aramex. 3. Update your PluginHive app to the latest version where this enhancement is included. 4. After updating, verify rates again for Canada addresses during checkout to confirm the fix.

What is the cause and resolution of the error “Shipment.Recipient.AccountNumber – Account Number differs from the Account Number specified in the ClientInfo” when generating Aramex return labels through PluginHive API?

This error occurs because the `AccountNumber` specified under the `Recipient` or `Shipper` segment in the `Shipments` array does not match the `AccountNumber` provided in the `ClientInfo` section of the API request payload. To resolve: 1. Verify that the `ClientInfo.AccountNumber` and the `Shipper.AccountNumber` fields are identical. 2. Also ensure that the credentials (username and password) used correspond to the same Aramex account number. 3. In the JSON payload, double-check all instances of `AccountNumber` to ensure consistency. 4. Use the exact credentials and account number provided during your Aramex account setup. 5. If you receive this error despite consistent numbers, share complete JSON payloads and responses with support for further troubleshooting.

What is the importance of selecting the correct Product Group or Service Type in PluginHive for Aramex shipments?

Selecting the correct Product Group or Service Type in the PluginHive app is critical because: 1. PluginHive maps these service codes to Aramex’s specific shipping services and rates. 2. Accurate mapping ensures the shipping rates fetched at checkout align with the rates you have contracted with Aramex. 3. Incorrect selection can result in incorrect or higher shipping rates being displayed. 4. Proper configuration prevents checkout discrepancies and customer confusion. Therefore, verify and configure the service types based on your Aramex contract details and update them within the PluginHive app’s integration settings. If needed, grant collaborator access to PluginHive Support for expert assistance.

What is the procedure to integrate my Aramex account with PluginHive for Shopify, as I do not see Aramex in my Shopify store’s shipping options?

To integrate your Aramex account with PluginHive and display Aramex shipping options in your Shopify store, follow these steps: 1. Provide your Aramex account details including Account Number, Account PIN, Username (which should be your registered email ID), Password, and Country. 2. The PluginHive support team will use these details to connect and verify your Aramex account within the app. 3. Once connected, calculated shipping rates will appear during checkout, along with the ability to generate shipping labels and send live tracking updates. 4. If you encounter issues, you can schedule a support call with PluginHive by booking a slot via their appointment link to get real-time assistance with setup and troubleshooting.

What packaging and shipping settings can help prevent shipping rate failures for Aramex orders in the Multi Carrier Shipping app?

To avoid shipping rate failures due to weight restrictions on Aramex shipments: 1. Set the maximum package weight in the packaging settings to 22kg (or as specified by Aramex). 2. Configure packaging profiles correctly to ensure shipments do not exceed the maximum weight allowable for each carrier. 3. Enable live tracking updates within the app so customers receive real-time shipment status. 4. Monitor shipments for any errors related to weight or address to proactively fix issues.

What should be done if generating Aramex return labels fails despite using correct account credentials and the correct payload?

If you encounter failures when generating return labels even after verifying account credentials and payload structure: 1. Double-check that the `AccountNumber` in `ClientInfo` and `Shipper` matches exactly. 2. Ensure all required fields for return shipments (`ProductType = RTN` and `PaymentType = C`) are present. 3. Confirm that the shipment is domestic, as return functionality is currently limited to domestic shipments. 4. Share the full request and response payloads with PluginHive support or your technical contact for detailed analysis. 5. Verify if your Aramex account has the return shipment feature enabled. 6. Reach out to PluginHive support for assistance if the issue persists. Using detailed logs and matching the example JSON payload will help identify and troubleshoot the issue effectively.

What should I do if Aramex shipping rates are not appearing during checkout on Shopify even after adding all required account details?

After you add your Aramex account details into the PluginHive app, the system needs to be registered with your store to display live shipping rates at checkout. To ensure rates appear: 1. Confirm that the app is properly registered and connected to your Shopify store. 2. Perform a test transaction on your store’s checkout page to trigger the rate request from Aramex. 3. Check if the rates appear during checkout after placing the test transaction. If rates still do not show, verify your account credentials and contact PluginHive support with detailed information for further assistance.

What should I do if Aramex shipping rates are not being pulled and I receive the error “ERR82 – ClientInfo: Combinations of Account Number / PIN / Entity are wrong”?

This error indicates that the Aramex account credentials entered in PluginHive (Account Number, PIN, or Entity) are incorrect or mismatched. To resolve this: 1. Verify the account information you entered with the Aramex account details you have on record. 2. Contact Aramex support or your Aramex account manager to confirm your correct Account Number, PIN, and Entity codes. 3. Once you have confirmed the correct credentials, update the details in your PluginHive Aramex account settings. 4. You can refer to any attached XML error files provided by the system when communicating with Aramex support to clarify the issue. 5. After updating the credentials, retry pulling Aramex shipping rates to ensure the issue is resolved.

What should I do if ARAMEX shipping rates fail in PluginHive after enabling app rates on the Kenya shipping zone in Shopify?

After enabling PluginHive app-calculated rates for the Kenya shipping zone in Shopify, if ARAMEX rates still fail, follow these steps: 1. Check that the ARAMEX account credentials in PluginHive are accurate and have permission for shipping calculations to Kenya. 2. Confirm with ARAMEX support that the account is active and allowed to provide rates for the specified Kenyan locations. 3. Verify that the PluginHive ARAMEX automation rule is enabled to fetch live rates. 4. Ensure all order addresses include valid towns, postal codes, and regions as required by ARAMEX. 5. Test orders with multiple towns to check if rates are retrieved or if a fixed fallback rate appears. 6. If an error such as credential mismatch occurs (e.g., “ClientInfo – Combinations of Account Number / PIN / Entity are wrong”), follow the above credential verification and correction steps. 7. Reach out to PluginHive support with detailed error messages and sample request data for advanced troubleshooting if needed. By ensuring proper account configuration and accurate input data, you can resolve most rate-fetching failures and enable live ARAMEX shipping rates.

What should I do if I get an error saying “Shipment.Recipient.AccountNumber – Account Number differs from the Account Number specified in the ClientInfo” when printing an Aramex label?

This error indicates that the account number used while adding your Aramex account in the app is incorrect or mismatched. To resolve it: 1. Review the Aramex account credentials entered in the PluginHive app carefully. 2. Verify the account number with your Aramex Account Representative to ensure accuracy. 3. Update the credentials in the app if needed. 4. Retry generating the label after correcting the account information.

What should I do if I have added multiple addresses in the “From Address” section of PluginHive for Aramex rate calculations?

When multiple addresses are added in the “From Address” section, it is important to specify which one the app should use to calculate shipping rates. To do this: 1. Identify the correct address that corresponds to your shipping origin for Aramex. 2. Set or highlight this address in the PluginHive app as the primary “From Address” for rate calculations. 3. Remove or deactivate other addresses if they are not in use to avoid confusion. 4. After confirming the correct address, save the changes and verify the shipping rates again during checkout to ensure accuracy.

What should I do if I need assistance completing the PluginHive Multi Carrier Shipping Label app setup on my Shopify store with Aramex?

To complete the setup of the PluginHive Multi Carrier Shipping Label app on your Shopify store with Aramex, you can: 1. Follow the provided step-by-step setup guide specific to Aramex carrier configurations available in the plugin documentation. 2. Ensure your Aramex account credentials and preferred shipping settings are correctly entered within the app. 3. Configure the pickup scheduling options based on your business times. 4. If you encounter any difficulties or have specific questions, schedule a live support call with the PluginHive team via their booking link for direct assistance. This ensures your store shipping process is fully functional and tailored to your business requirements.

What should I do if I need to attach commercial invoices but want to avoid manually uploading each invoice in the Aramex dashboard?

Since PluginHive does not currently automatically upload commercial invoices to Aramex: 1. Confirm that your PluginHive account is properly integrated with Aramex and that all shipment data is transmitted correctly. 2. Physically attach commercial invoices with the shipping labels when dispatching shipments. 3. If Aramex requires invoices uploaded online, consider batching shipments and uploading invoices in bulk if their dashboard allows, to save time. 4. Contact Aramex to check if there are options to automate invoice uploads or accept invoices included with shipments physically. 5. Keep a record of invoice submissions and shipment tracking numbers for reconciliation and compliance. 6. Notify PluginHive support of your requirements; while automatic uploading is not available now, they may provide guidance or future alternatives.

What should I do if I receive a 400 error when trying to get shipping rates with Aramex through PluginHive?

A 400 error during shipping rate retrieval usually indicates that the API credentials connected to the Aramex account are either invalid or not yet validated. To resolve this: 1. Confirm that you have entered the correct API credentials for your Aramex account in the PluginHive app. 2. If you recently generated new API credentials, allow some time for the credentials to propagate and become fully active. 3. Retry preparing the shipment or checking the rates after a short interval. 4. If the error persists, double-check credentials with Aramex or contact PluginHive support to assist with verifying the connection.

What should I do if I receive an “Authentication failed” or “invalid_client” error when trying to update the Aramex API credentials in the app?

1. Double-check the Client ID and Client Secret provided by Aramex to ensure they are correct. 2. Verify with the Aramex team that the credentials are valid and active for API use. 3. Make sure you have hit the “Save” button at the bottom of the API setup screen in the app after entering the new credentials. Forgetting to save can cause authentication failures. 4. Retry entering the credentials after confirmation. If the error persists, you may need to contact Aramex support for clarification or regeneration of API keys.

What should I do if I want a live session to get help with my Aramex integration or label printing issues?

To receive live assistance: 1. Contact PluginHive support expressing your availability for a Zoom or Google Meet call to help with app setup, label generation, or troubleshooting. 2. You can schedule a call yourself using the link provided by PluginHive in their communications. 3. Ensure your system has a working microphone and screen-sharing permissions ready for the session. 4. During the call, support will guide you through the integration, label printing, and resolving any errors encountered. 5. If you miss a scheduled call, you can request rescheduling by informing the support team.

What should I do if I want PluginHive Support to troubleshoot incorrect Aramex shipping rates on my Shopify store?

To facilitate troubleshooting by PluginHive Support for incorrect Aramex shipping rates, follow these steps: 1. Accept the collaborator access request sent by PluginHive Support to your Shopify store’s admin email. 2. Confirm access has been granted by replying to the support team’s message. 3. Ensure you have a valid subscription plan that supports live rates at checkout (minimum $19 Starter Plan). 4. Once access is granted, PluginHive Support can review checkout logs, verify service mappings, and adjust configurations as needed. 5. If further help is required, coordinate with the support team to schedule a live troubleshooting session. 6. After modifications are made, test the checkout flow to confirm rates align with your contracted Aramex service rates. Providing collaborator access is essential for thorough technical evaluation and configuration correction.

What should I do if some orders generate shipping labels successfully after reconnecting Aramex credentials, but others still fail?

When some orders generate labels successfully while others fail: 1. Confirm that the orders failing to generate labels have valid and complete shipping details, especially city names and postal codes. 2. Check the specific error messages returned by Aramex for failed orders and address those issues accordingly. 3. For orders that succeed, verify the order status shows “Processing,” indicating readiness for label generation. 4. For problematic orders, update the customer address information in your system as needed and then reprocess the shipment. 5. If issues persist after correcting data, collect error logs and order details, then contact PluginHive support for targeted assistance. This approach isolates data-related issues to ensure only valid orders proceed with label creation.

What should I do if the Aramex account fails to save when trying to add it to the PluginHive Shopify Multi Carrier Shipping Label (S-MCSL) app?

If the Aramex account shows a “saving” status but does not get added: 1. Verify all Aramex account credentials (account number, pin, username, password, and account entity) are correctly entered. 2. Note any error messages returned by the system; specifically, the error code with message “ClientInfo – Failed to login using Portal Service” indicates a login failure due to incorrect credentials. 3. Confirm with Aramex support that the XML credentials and API access are active and correct. 4. If errors persist, share your credentials securely with PluginHive support, so they can attempt to add the account from their end and liaise directly with Aramex for resolution.

What should I do if the shipping label generated by PluginHive assigns the wrong Aramex shipping service to an order?

If a shipping label is assigned the wrong Aramex service, follow these steps to resolve it: 1. Check the Automation rules in your PluginHive app to ensure the shipping services corresponding to your delivery options (e.g., standard or express) are enabled. 2. If a service like Ground Parcel (standard delivery) is missing, enable it in the Automation rules. 3. After enabling the correct service, regenerate the shipping label for the affected order to see if the correct service is assigned. 4. Test this for multiple orders to confirm consistent behavior. 5. If you are uncertain about the configuration or need help, contact PluginHive support with your order details. 6. PluginHive support can assist you in enabling services and configuring automation rules correctly. 7. Additionally, schedule a support call if you prefer live guidance in configuring your shipping rules and resolving service assignment issues. Following these steps ensures that the shipping label service matches the customer’s selected delivery method and prevents misassignment.

What should I verify if some orders do not generate shipping labels with Aramex via PluginHive?

In case label generation fails for certain orders: 1. Confirm the destination address is within Aramex’s serviceable areas by checking Aramex’s official website or support. 2. Review your Aramex account credentials entered in the app to ensure correctness. 3. Check whether the shipment type and payment type set in the app match your actual requirements (Prepaid vs Collect). 4. Avoid creating COD labels for international shipments unless confirmed supported for your account. 5. Contact PluginHive support with the specific order numbers and error messages for further troubleshooting.

What steps did PluginHive support use to successfully connect my Aramex account?

PluginHive connected your Aramex account by: 1. Ensuring the username used was your registered email ID with Aramex (e.g., [email protected]), as the initial username provided was incorrect. 2. Using the correct account number, PIN, password, and country information you supplied. 3. Verifying the connection within the PluginHive app dashboard and testing for rate retrieval and other shipping features. 4. Providing confirmation of the successful connection and offering further assistance if needed.

What steps does PluginHive take to assist customers with queries on customs, tariffs, and tax handling using FedEx or Aramex carriers?

PluginHive assists customers with customs, tariffs, and tax-related queries by: 1. Providing detailed explanations about how these aspects work with supported carriers like FedEx using the PluginHive platform. 2. Searching for specific carrier capabilities for shipping routes requested by the customer (e.g., Hong Kong to US). 3. Contacting the carrier’s integration or support teams directly to gather information on API support for tax options such as DDP and DDU. 4. Communicating with the customer to relay any available information or updates. 5. Requesting relevant API documentation or configuration instructions from carriers to allow customers to configure shipments correctly on their end. 6. Following up repeatedly if carriers delay responses, ensuring customers receive timely and accurate guidance once information is received.

What steps should I take if I want to generate bulk shipping labels with PluginHive for Aramex shipments?

To generate bulk shipping labels efficiently: 1. Prepare your orders in your Shopify store with all necessary shipping details. 2. Ensure Aramex account credentials and carrier settings (including Payment Type) are correctly configured in the PluginHive app. 3. Use the bulk label generation feature in the app dashboard to select multiple orders. 4. Process the bulk orders to retrieve shipping rates and generate labels. 5. If you encounter difficulties or want a demonstration, schedule a Zoom or Google Meet call with PluginHive support, who can walk you through the bulk label generation process step-by-step.

What steps should I take if PluginHive ARAMEX shipping rates are not showing for multiple towns in Kenya despite correct setup?

If ARAMEX shipping rates are not appearing for several Kenyan towns after correct PluginHive and Shopify setup, proceed as follows: 1. Double-check that the addresses entered (town names, postal codes) are complete and formatted according to ARAMEX requirements. 2. Confirm that the ARAMEX account used supports shipping to those specific towns. Some towns may be unsupported by ARAMEX’s service coverage. 3. Ensure that the PluginHive app’s ARAMEX automation rule is enabled and active in the app settings. 4. Place test orders for different towns to identify if the problem affects all or only certain locations. 5. If live rates fail, verify if a fallback fixed rate is applied; if yes, this indicates failure in retrieving live rates. 6. Try using an alternative carrier like FedEx for locations where ARAMEX rates do not appear. 7. Contact ARAMEX to confirm service availability on these towns and escalate the PluginHive support team with the findings for further troubleshooting. Maintaining accurate address data and confirming service availability are crucial to ensuring ARAMEX rates display correctly by PluginHive.

What steps should I take to add DHL Express and UPS accounts in the PluginHive app alongside Aramex?

To add DHL Express and UPS accounts in the PluginHive Shopify Multi Carrier Shipping Label app: 1. Log into your PluginHive app dashboard in Shopify. 2. Navigate to the carrier setup section and select “Add Carrier.” 3. Choose DHL Express or UPS and enter the required credentials (account number, API keys, username/password as applicable). 4. Save the carrier account details and verify connectivity by creating test shipping labels or fetching rates. 5. If issues arise, contact PluginHive support for assistance with setup and troubleshooting.

What steps should I take to allow PluginHive Support to troubleshoot incorrect Aramex shipping rates on my Shopify store?

To enable PluginHive Support to investigate and resolve discrepancies in the Aramex shipping rates in your Shopify store, follow these steps: 1. Accept the collaborator access request sent by PluginHive Support to the email associated with your store (usually the store admin email). 2. Confirm acceptance by replying to the support team’s email or message, indicating that access has been granted. 3. Once access is granted, PluginHive Support can review checkout transaction logs, inspect integration settings, and adjust Product Group or Service Type mappings as needed. 4. Schedule a session with PluginHive Support if more detailed troubleshooting or live assistance is needed. 5. After the investigation and any configuration changes, conduct checkout tests to verify that the shipping rates reflect your contracted Aramex rates accurately. Providing collaborator access is essential for the support team to perform technical troubleshooting within your Shopify environment, ensuring a precise resolution.

What troubleshooting should I perform if shipping rates do not show up for some orders in the PluginHive app using Aramex?

If shipping rates are missing or unavailable for certain orders, follow these troubleshooting steps: 1. Confirm that your Aramex account is properly connected and credentials are accurate. 2. Check whether Aramex provides delivery service to the destination addresses of these specific orders by consulting the Aramex service availability on their website. 3. Reprocess the affected orders within the app after verifying connectivity and credentials. 4. If rates still do not appear, contact PluginHive support with order details for further investigation.

Where can I find documentation and get personalized help to configure the PluginHive Aramex shipping plugin for my business needs?

You can access the full PluginHive plugin documentation by visiting the PluginHive official support resources online, which includes step-by-step guides for integrating carriers like Aramex and configuring features such as pickups and shipping labels. For personalized help: 1. Schedule a Zoom session with the PluginHive support team at a convenient time using the provided booking link. 2. During the call, you can get live assistance setting up the plugin according to your specific requirements, clarifying configuration steps, and troubleshooting. This approach ensures your Aramex shipping integration is fully optimized for your business workflows.

Which Australia Post and Aramex account types should I select when setting up my accounts in the app if I have an eParcel account?

If you have an Australia Post eParcel account, you should select the “Australia Post” option and “Aramex MyFastway” within the app to add your accounts correctly. After selecting these options and adding your credentials, you can schedule a Zoom call with the support team for further setup assistance.

Why am I getting an error “ClientInfo – Account is blocked” from Aramex when trying to get rates for recent orders?

This error indicates that your Aramex shipping account linked to the app is currently blocked by Aramex. To resolve this: 1. Contact the Aramex support or account management team directly to inquire about the account status and unblock the account. 2. Once the account is unblocked, the rates should start reflecting correctly in your orders within the app. 3. After unblocking, confirm by testing rate retrieval again in your store. If the issue persists after account unblocking, recheck the Aramex account credentials configured in the app for correctness.

Why am I seeing an error that rates are not provided by Aramex even though the customer has chosen the delivery type and provided the shipping details?

This error occurs because the city name in the recipient’s shipping address is invalid or not recognized by Aramex’s system. To resolve this: 1. Verify the city name in the shipping address for accuracy and standard formatting. 2. If the city name is incorrect or unrecognized, update it to a valid city name recognized by Aramex. 3. After updating, save the changes and attempt generating the shipping labels again. This correction enables Aramex to provide rates and allows the order status to move to Processing.

Why am I seeing an origin address mismatch error after connecting my Aramex account, and how do I fix it?

The origin address mismatch error occurs because Aramex requires the shipping “from” address to match the country where your Aramex account is registered. For example, if your Aramex account is registered in Kuwait, the origin shipping address cannot be in the USA. To fix this: 1. Navigate to your PluginHive app dashboard. 2. Go to **Settings** > **From Address**. 3. Edit or add the correct origin address that matches your Aramex account country registration (in this case, a Kuwait address). 4. Save the changes. This ensures your shipping details comply with Aramex requirements and prevents errors during shipment processing.

Why am I seeing the error “OriginAddress – City name is invalid (luska)” when getting Aramex shipping rates in PluginHive, and how can I fix it?

This error occurs because the city name in the “From Address” section of the PluginHive app is incorrect or unrecognized by Aramex. To fix it: 1. Review the “From Address” details entered in the PluginHive app, especially the city name. 2. Correct the city name spelling to the accurate and valid city recognized by Aramex. 3. If multiple addresses are listed under “From Address,” confirm and select the single correct address that should be used for rate calculation. 4. Save the updated address details and test the rates again. Ensuring the correct and valid origin city name resolves the error and enables successful rate retrieval from Aramex.

Why am I seeing the message “configure packaging is pending” in Shopify even though Aramex confirmed that my rates are in?

The “configure packaging is pending” message indicates that the PluginHive app requires you to complete the packaging setup to finalize the shipping configuration. To resolve this: 1. Ensure that you have correctly configured the packaging profiles within the PluginHive app to define parcel dimensions and packaging types. 2. Verify that the shipping origin details are accurate and that your Aramex connection is active with correct credentials. 3. Check the shipment test logs for errors—commonly, errors like service unavailability for specific zip codes will block rates from showing properly. 4. If rates are confirmed by Aramex but still not showing, contact PluginHive support for assistance, and consider scheduling a Zoom call to review and complete your packaging and shipping setup.

Why am I still unable to generate shipping labels for some orders in the PluginHive app despite Aramex saying they have solved the problem, and how can I resolve the “ClientInfo – Failed to login using Portal Service” error?

The error “ClientInfo – Failed to login using Portal Service” indicates that the underlying issue with your Aramex account access is not yet fully resolved. To address this: 1. Share the exact error message and any XML request/response details you receive from PluginHive with your Aramex support representative. These technical logs provide Aramex with critical insight to identify and fix authentication or access permission problems. 2. Provide PluginHive with your Aramex account number and any Aramex contact details so the PluginHive support team can coordinate directly with Aramex to expedite resolution. 3. Request your Aramex representative to verify that: – Your account credentials are active and valid. – No restrictions, blocks, or pending requirements are hindering API or portal authentication. – All portal service permissions necessary for PluginHive integration are granted. 4. Once Aramex confirms that the issue is fixed on their end, try regenerating labels in PluginHive. 5. If problems persist, promptly share updated error logs with PluginHive support for further diagnosis and coordinated follow-up with Aramex. By maintaining close communication between you, PluginHive support, and your Aramex account team, you ensure faster identification and resolution of login and label generation failures.

Why are Aramex shipping rates failing to load while DHL rates work fine in PluginHive, and how can I fix it?

The Aramex rates may fail with the error “ClientInfo – Failed to login using Portal Service” if the login credentials for your Aramex account have recently changed. To fix this issue: 1. Confirm whether you have changed your password or login details in the Aramex portal recently. 2. If yes, update your Aramex account integration in PluginHive by deleting the existing Aramex account entry. 3. Re-add the Aramex account using the updated username and password. 4. After re-adding, check whether the rates are successfully fetched. If you face difficulties updating the password or linking the account inside the app, you may contact PluginHive support and share the updated credentials securely—they can assist with re-adding the account.

Why are Aramex shipping rates not showing correctly at checkout with PluginHive Multi Carrier Shipping Label App on the $9 Basic Plan?

On the $9 Basic Plan of the PluginHive Multi Carrier Shipping Label App, shipping rates are not returned or displayed at checkout. This plan does not support live rate calculation or rate display during the checkout process. Instead, the shipping rates shown at checkout come from any other shipping apps installed on your Shopify store, such as “Aramexs.” To enable accurate Aramex shipping rates within the PluginHive app at checkout, you must upgrade to at least the $19 Starter Plan.

Why are Australia Post labels generated from the PluginHive Multicarrier app misaligned and cut off on the left margin, while Aramex labels do not have this problem?

The misalignment and cutoff issue with Australia Post labels in the PluginHive Multicarrier app occurs due to the current label offset settings in the app. This issue only affects Australia Post labels generated via the Multicarrier app and does not happen with the Australia Post app itself or with other carriers like Aramex. The problem was identified as a label offset in the PDF format rendered through the React app. PluginHive addressed this by enhancing the label offset settings in a subsequent app update, which corrected the label orientation and alignment to ensure the labels print properly without being cut off.

Why are my Aramex account details not saving when I try to add them in PluginHive?

To resolve the issue of Aramex account details not saving, follow these steps: 1. Verify that the API credentials you are entering (Account Number, Account Pin, Username, Password, Country) are correct. 2. Confirm with your Aramex Account Representative that these credentials are valid and the account is active. 3. If the credentials are correct and the problem persists, share the account details with PluginHive support so they can attempt to add the account from their end and diagnose the issue. Ensure all fields are accurately filled before saving. This process helps rule out invalid credentials as the cause of the problem.

Why are my Aramex shipping rates appearing lower on the website compared to the quotes from my Aramex account?

Differences can occur if the app is not passing accurate shipment details to Aramex or if there are discrepancies in package weight/dimensions. To verify: 1. Replicate the shipping scenario directly on the Aramex website using identical shipment details including: – Origin address – Destination address – Package weight – Package dimensions (length, width, height) if required 2. Compare the returned rates with those displayed in your store checkout. If the app rates are significantly lower, check that all required shipment details (especially dimensions) are correctly entered in PluginHive and passed to Aramex. Adjust your internal rate settings or disable live rates if needed and use manual courier options to better control pricing.

Why are shipping rates not calculating for various locations inside Kenya when using ARAMEX with PluginHive?

PluginHive’s ARAMEX shipping integration may not return rates for certain Kenya locations such as Mombasa, Nairobi, and Nyeri because ARAMEX’s system or PluginHive’s configuration might not fully support shipping calculations to those specific addresses within Kenya. To troubleshoot: 1. Confirm that the ARAMEX account used is enabled and configured for shipping to Kenya regions. 2. Verify that the PluginHive shipping setup includes Kenya as a supported destination country for ARAMEX shipping methods. 3. Ensure the addresses entered (Mombasa, Nairobi, Nyeri) are correctly formatted and complete with valid postal codes and region names as per ARAMEX’s requirements. 4. Test by placing orders with other countries to confirm ARAMEX rates are working elsewhere, isolating the issue to Kenya locations. 5. If the problem persists, consider reaching out to ARAMEX support to confirm if shipping service or rate calculation is available for these Kenyan locations. Currently, FedEx rates appear to work for various addresses, so consider using FedEx as an alternative shipping method if ARAMEX fails to provide rates in Kenya.

Why are the Aramex shipping rates shown at checkout significantly higher than my contracted rates, and how can I ensure the correct Product Group or Service Type is configured in PluginHive?

When Aramex shipping rates at checkout are higher than your contracted rates, you should verify that the correct Product Group or Service Type is configured within PluginHive’s integration for your Aramex account. PluginHive relies on accurate mapping of Aramex service codes to fetch corresponding rates. To resolve this issue: 1. Confirm that your Aramex account is properly linked and active in the PluginHive MultiCarrier Shipping Label app. 2. Verify the product groups or service types set in the app configuration match those from your Aramex contract (e.g., Air services like PPX / Parcel Express, and Land services like GPX / GCC Express). 3. If you do not have direct access to view or change these settings, provide collaborator access to your Shopify store to PluginHive support so they can inspect and update the service mapping. 4. Test the checkout again after updates to confirm rates at checkout align with your contracted rates. 5. Monitor shipping logs generated during checkout attempts to identify discrepancies or misconfigurations. If you cannot verify or update settings directly, contact PluginHive Support and provide collaborator access to your store for hands-on troubleshooting and configuration adjustments.

Why are the delivery status updates for Aramex shipments showing as “Attempted Delivery” in Shopify when the package is actually still in transit?

The delivery status updates synced to Shopify orders come directly from the carrier’s API (in this case, MyFastway for Aramex). The “Attempted Delivery” status corresponds to a “Delivery Exception” update returned by the MyFastway API. The app reflects exactly what the carrier’s API provides, so if the carrier returns an exception, that status is pushed to Shopify, even if physically the package is still in transit.

Why does booking an Aramex (Fastway) pickup through the app fail, and how can I resolve this?

Pickup requests for Aramex shipments are generally initiated automatically during shipment creation. If you try to book a pickup manually afterward, it may fail with the message “Pickup is already requested during shipment creation itself.” To confirm your pickup status or resolve booking issues, contact Aramex customer service directly to verify that the pickup is scheduled.

Why does the app not provide an option to enable or disable taxes on the Aramex website or portal?

As the account holder, your Aramex portal prices are always inclusive of taxes, and Aramex does not offer an option to separately enable or disable tax inclusion. The app relies on the API data and store settings to decide whether to display rates including or excluding taxes. These display settings in the app do not change the taxes charged by Aramex but control how shipping rates appear to customers on your store.

Why does the Aramex Australia special instruction not appear on the shipping label even though I entered it under Carrier Settings?

The Special Instruction entered under Carrier Settings → Other Details in the app is intended only for the carrier delivery personnel and is not printed on the shipping label. Instead, the order note provided during order creation will appear on the label as the Special Instruction. This behavior is by design to ensure that carrier instructions are communicated internally without cluttering the label itself.

Why does the Aramex courier system show that they need to collect cash during shipment pickup, and the amount displayed matches the customer invoice value instead of the shipping cost?

This issue may be related to the “Payment Type” setting configured in your PluginHive app for your Aramex account. The app’s current setting is likely “Prepaid,” meaning charges are billed to your Aramex account rather than collected. However, if the Aramex courier’s device shows that cash collection is needed for the full customer invoice amount (not just the shipping cost), the problem might be that the payment type is incorrectly set or misinterpreted by the courier system. To resolve this: 1. Verify with the Aramex team whether your account payment type should be “Prepaid” (charges billed to your account) or “Collect” (payment collected by courier). 2. Check and update the “Payment Type” setting under Carrier Settings in the PluginHive app accordingly. 3. After updating the setting, generate a label for a new order and request a pickup. 4. Confirm with Aramex that the courier’s device no longer requests cash collection inappropriately. 5. Additionally, share a screenshot of the invoice Aramex is referencing to help identify if any invoice details are causing this misinterpretation. If the problem persists after these steps, share specific order details with PluginHive support for further investigation.

Why does the Aramex shipping method show “no shipping method” when customers from Saudi Arabia (KSA) try to ship, and how can I resolve this issue?

This issue occurs because Aramex is not providing shipping rates due to an error with authentication, specifically “ClientInfo – Failed to login using Portal Service.” To resolve this: 1. Verify that your Aramex account credentials and API settings configured in PluginHive are accurate and up-to-date. 2. Check if your Aramex account has any restrictions or issues that might block rate retrieval from the shipping API. 3. Reach out directly to the Aramex support team to confirm the status of your account and to get assistance troubleshooting the login failure error. 4. After confirming and resolving any account issues, test shipping to KSA again to ensure that the shipping method appears correctly and rates are being retrieved. This approach ensures you address both the configuration and potential account-level problems causing the shipping method to disappear.

Why does the order status show as “In Transit” in the PluginHive portal and Shopify order details even though Aramex tracking shows it as “Delivered” for order 38084?

This discrepancy occurs because after the initial “Delivered” status was received and updated in the app, Aramex sent additional tracking updates that reverted the status back to “In Transit” in the PluginHive portal and Shopify details. The PluginHive app processes the latest tracking update it receives, which can occasionally cause the status to change back if further events are reported by the carrier. Currently, the app reflects the most recent carrier update, which can lead to such inconsistencies when carrier data changes retrospectively. PluginHive is aware of this scenario and plans to enhance the app to better handle and lock delivered statuses in future updates. Until then, you can verify delivery status directly on the Aramex portal for the most accurate information. If you observe conflicting statuses, cross-check the timestamp and details of the updates received from Aramex.

Why does the order status show as “In Transit” in the PluginHive portal and Shopify order details even though Aramex tracking shows it as “Delivered” for order 38084?

This discrepancy occurs because after the initial “Delivered” status was received and updated in the app, Aramex sent additional tracking updates that reverted the status back to “In Transit” in the PluginHive portal and Shopify details. The PluginHive app processes the latest tracking update it receives, which can occasionally cause the status to change back if further events are reported by the carrier. Currently, the app reflects the most recent carrier update, which can lead to such inconsistencies when carrier data changes retrospectively. PluginHive is aware of this scenario and plans to enhance the app to better handle and lock delivered statuses in future updates. Until then, you can verify delivery status directly on the Aramex portal for the most accurate information. If you observe conflicting statuses, cross-check the timestamp and details of the updates received from Aramex.

Why does the tracking number on the shipping label generated by the PluginHive app differ from the tracking number shown in my Aramex dashboard, and how can I avoid having two different tracking numbers for the same shipment?

The tracking number generated by the PluginHive app is a certified Aramex shipping label number containing all necessary information required for shipment. However, in some cases, the tracking number displayed in your Aramex dashboard may differ if manual input or separate shipment creation occurs directly through Aramex’s system. To avoid having two different tracking numbers: 1. Always generate shipping labels and create shipments directly through the PluginHive app to ensure consistent tracking numbers. 2. Avoid manually creating shipments or labels in the Aramex dashboard for the same order if it has already been processed via the PluginHive app. 3. If you need to verify that the shipment created via PluginHive is reflected correctly in your Aramex account, perform a test with a single order: – Generate a label using PluginHive. – Track the shipment using the tracking number from the label. – Confirm this tracking number appears in your Aramex dashboard without manual entry. 4. If you observe inconsistencies or if your Aramex dashboard rejects the shipment, collect the specific order details and your Aramex account representative’s contact information. 5. Share these details with PluginHive support for further investigation and case verification. This approach ensures that the shipment label and tracking number remain synchronized between PluginHive and Aramex, preventing the need for manual duplicate entry.

Why is Aramex quoting shipping rates lower than expected even after adding a 15% surcharge, especially for heavy packages like a 12” glass float?

Aramex’s API returns shipping quotes based on the package weight and dimensions submitted. For example, a package weighing approximately 11 kg with dimensions around 50x43x41 cm was quoted around $19.40 by the Aramex API. This rate can be verified by replicating the package details on the official Aramex website to compare quotes. Lower-than-expected quotes may occur if: 1. The package details (weight/dimension) input does not exactly match your actual packaging. 2. The system calculates shipping for the whole package instead of separate parcels when multiple items with distinct packaging and handling requirements are ordered together. To better account for these costs, it is advised to separate products that require individual shipping parcels by using the “Pre-packed” option in PluginHive, so the app calculates shipping for each package individually. Additionally, configuring box packing methods with predefined box sizes can improve quote accuracy by reflecting real-world packaging.

Why is Australia Post not appearing as a shipping option for my order so I can compare its rates with FedEx and Aramex?

Australia Post shipping options appear only if a valid shipping method associated with Australia Post is selected before placing the order. If no shipping method is chosen, Australia Post rates will not show up for comparison. To resolve this: 1. Ensure you select an Australia Post shipping method in your Shopify store before placing any test or real orders. 2. If Australia Post still doesn’t appear, verify your PluginHive and Shopify shipping settings to confirm Australia Post services are enabled and properly configured. 3. If the issue persists, providing the shipping method selected for the order and granting collaborator access to your store will help support troubleshoot further.

Why is the “Parcel Economy” Aramex shipping service not appearing as an option in the PluginHive app?

The availability of shipping services like “Parcel Economy” depends on the order’s fulfillment status in the PluginHive app. If the order is marked as externally fulfilled, the app will not allow changes to the shipping service type or enable label generation. Additionally, the order must be in “Processing” status within PluginHive to access all available shipping services. Ensure your order is unfulfilled and in “Processing” status in the app to see and select the “Parcel Economy” service.

Why is the fuel surcharge charged by Aramex not appearing in the shipping cost charged to customers on Shopify orders through the app?

The fuel surcharge is not calculated or included by Aramex in the shipping rate returned via their API. Only the tax component is added to the rates shown in the app. Therefore, while you see the fuel surcharge charged on your Aramex account, it does not appear as a part of the shipping cost charged to customers in Shopify. To clarify and resolve this, you must share the Rate Request and Response XML from the problematic order with the Aramex team and consult them about including the fuel surcharge in their API responses.

Why is the product price not shown on my Aramex shipping labels generated via PluginHive?

Aramex shipping labels generated through PluginHive do not include printed product prices by default. This is a carrier-specific limitation rather than an issue with your declared value or product setup. Before assuming any problem, generate a new shipping label within the PluginHive app to verify the details printed. If the price is essential on the label, you may need to consider alternative carriers or check with Aramex directly about label customization options.

Why is the shipment status not updated in the app even though the shipment has arrived according to Aramex tracking?

The shipment status may not update in the app if the order was only processed for label generation but not fulfilled through the PluginHive app. To ensure tracking status updates correctly: 1. After generating the shipping label for the order, go to the app’s order list. 2. Select the relevant order. 3. Mark the order as “Fulfilled.” 4. Once the order is marked fulfilled, the app will sync and display updated shipment tracking statuses. Please follow these steps on a test order to verify the tracking updates in the app.

Why is the shipping rate for my 12-bottle order higher than expected, and how can I correct it in PluginHive to reflect accurate Aramex rates?

The discrepancy in the shipping rate is due to the package weight exceeding the Max Weight setting in your PluginHive shipping configuration. Each bottle weighs 1.3 kg, so 12 bottles total 15.6 kg. If the Max Weight per package is set to 12 kg, PluginHive splits the order into two boxes, resulting in higher combined shipping costs. To correct this and get rates closer to actual Aramex prices: 1. Navigate to your PluginHive package settings. 2. Locate the Max Weight parameter and increase it to a value higher than your total package weight (e.g., 20 kg). 3. Save the updated settings. 4. Perform a test checkout with the same products and destination to verify the adjusted shipping rate. This adjustment ensures PluginHive calculates shipping costs based on the single combined package weight, providing an accurate Aramex shipping rate close to your expectations (approximately $11.83 for 15.6 kg).

Why is the shipping rate shown in the PluginHive app different from my published Aramex rate?

The rate discrepancy may occur if the PluginHive app is uninstalled from your store or if there is a mismatch between the rates fetched by the app and your actual published rates from Aramex. To verify your correct rates: 1. Log in to your Aramex account directly at https://www.aramex.com/ using your credentials. 2. Navigate to **Ship & Track > Calculate Shipping Rates**. 3. Enter shipment details similar to those in your order to view the applicable shipping services and their current rates. 4. Confirm the rate for your selected service (e.g., Priority Parcel Express) matches your published rate. If the rates on the Aramex site are correct but differ from what the PluginHive app shows, ensure the app is installed and properly connected to your store. If it was uninstalled, reinstall the PluginHive app to synchronize rates accurately. After reinstalling, you can schedule a support call with PluginHive for assistance in validating and correcting rate displays.

Will PluginHive automatically apply the correct Aramex shipping service in the Aramex dashboard based on the rates and services I set up for multiple countries?

PluginHive relies on the Automation rules configured within the app to assign shipping services when generating labels. Here’s what you should know: 1. PluginHive does not automatically sync or update your Aramex dashboard’s service settings or rates. 2. The services that appear for label generation depend on what is enabled and configured in the PluginHive Automation rules. 3. If you set up multiple shipping rates for various countries, you need to ensure that corresponding Aramex services for those rates (e.g., standard land delivery, express) are enabled within PluginHive’s Automation rules. 4. Once properly configured, PluginHive will assign the correct service based on your setup when an order is imported. 5. If you want PluginHive support to manually configure these shipping services and rates based on your country-wise pricing, you can share your details with them. 6. After configuration, the correct shipping service should be automatically selected in PluginHive, and the corresponding label will reflect that service. 7. However, synchronization with the Aramex dashboard for rate changes or enabling services must be managed independently within your Aramex account. In summary, correct and automated service assignment depends on your PluginHive Automation rules configuration, and for manual assistance, you can send your country and rate details to PluginHive support for setup help.

Will the app automatically select the cheapest shipping option when integrating both Aramex and Australia Post, and will customers see the price of each shipping option at checkout?

If you configure the app to show shipping rates at checkout, customers will see the prices for each available shipping option (including Aramex and Australia Post) and can choose their preferred carrier. The order imported into the app will then use the customer-selected shipping option. However, if you do not display shipping rates at checkout using the app, it will automatically assign the cheapest shipping option to the order. This setup allows flexibility depending on how you want to handle carrier selection during checkout.

Will the PluginHive app automatically calculate all delivery rates for Aramex shipments at checkout?

Yes, the app automatically displays live Aramex shipping rates at checkout for your customers based on real-time data. This ensures accurate pricing and streamlined shipping options without manual rate input.

Will the tracking URL update for Aramex MyFastway NZ shipments require manual setup or action from my side once the fix is released?

No manual setup is required. The tracking URL enhancement has been designed to update automatically within the app once released. The PluginHive team applies this update on the backend, so your store and shipping labels will automatically start using the correct Aramex NZ tracking URLs without you needing to configure anything. However, if you encounter any problems or need assistance after the update, support is available to help you.

Will updating the Aramex API key in the PluginHive app affect existing orders or other functionality?

Updating the Aramex API key through the app (by navigating to app → settings → carriers → Aramex) will only apply to new orders going forward. Existing orders will not automatically use the updated credentials. If you want to generate labels for existing orders using the new Aramex account details, you need to reprocess those orders and generate the shipping labels again. The update to the API key itself will not affect any other app functionality.

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Shopify Multi Carrier Shipping Label App