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Australia Post Shopify Compatibility & Plan Limitations – Shopify Australia Post Shipping App with Rates, Labels & Tracking FAQs

    Understand Shopify plan limits and app compatibility for Australia Post

Questions in this section:

Can I filter or bulk edit dimensions for only active products (excluding archived or draft products) in the app?

Currently, it is not possible to filter products by their status (active, draft, or archived) within the app or during the CSV export/import process. The app imports all Shopify products, regardless of their status, and includes them in the product management section and CSV export. To update dimensions in bulk, you need to manually identify and edit the required products in the CSV. Filtering or excluding archived/draft products during bulk editing is not supported within the app. Product statuses must be managed separately in Shopify.

Can I use the PluginHive app for label generation and order tracking on the Shopify Basic plan without upgrading?

Yes, on the Shopify Basic plan, you can use the PluginHive app for generating shipping labels and tracking orders. However, displaying carrier-calculated (Australia Post) rates at checkout is not supported unless you have the "Carrier Calculated Shipping" feature, which usually requires upgrading your Shopify plan or paying an additional monthly fee to Shopify. You can contact Shopify for more information.

Can I use the PluginHive app to display live Australia Post (eParcel) shipping rates at checkout on my Shopify store with a Basic plan?

o display live Australia Post (eParcel) shipping rates at checkout, your Shopify store must have the Carrier Calculated Shipping (CCS) feature enabled. You’ll need to contact Shopify Support to request activation of this feature for your store. Once enabled, the PluginHive app will be able to fetch and display real-time carrier rates directly at checkout.

Can I use the PluginHive shipping app on all Shopify plans?

Yes, PluginHive's shipping app works with all Shopify plans for generating shipping labels and sending tracking updates to customers. However, to display real-time shipping rates from carriers at checkout, the Carrier Calculated Shipping feature should be enabled on your Shopify store. You can reach out to Shopify support for more information on how this feature can be enabled in Shopify stores.

Can the PluginHive AusPost shipping app be used on the Shopify Basic plan for functions other than showing rates at checkout?

Yes, even on the Basic Shopify plan, the PluginHive app can still be used to generate shipping labels and share tracking details for your orders. However, live carrier-calculated rates at checkout require the aforementioned "Carrier Calculated Shipping" feature to be enabled.

Do I need a specific Shopify plan to display calculated shipping rates at checkout based on product dimensions, or will the Basic Shopify Plan work?

To display calculated shipping rates at checkout using product dimensions, your Shopify store must have the "Carrier Calculated Shipping" feature enabled. This feature is generally not included in the Basic Shopify Plan. To obtain it, you typically need to: 1. Upgrade to the "Shopify" Plan (mid-tier) or higher. 2. Choose the Yearly Billing option, or 3. Request Shopify to add Carrier Calculated Shipping to the Upgraded Plan for an additional monthly fee. Once upgraded, contact Shopify support to have Carrier Calculated Shipping activated on your store. After enabling this feature, the PluginHive app will be able to display accurate, dimension-based shipping rates at checkout.Note: This requirement comes from Shopify, not the PluginHive app. On the Basic Plan, you can still use the app for generating labels, scheduling pickups, and sharing tracking details, but not for displaying calculated rates at checkout.For more information on Shopify shipping rates setup, refer to: https://help.shopify.com/en/manual/fulfillment/setup/shipping-rates/third-party-carrier-calculated-shipping

Does my Shopify plan affect whether I can display live shipping rates at the checkout page? I have the Standard plan.

To display calculated (live) shipping rates on your Shopify store's checkout page using apps, the "Carrier Calculated Shipping" feature must be enabled on your store. This feature is generally not available on the Basic Shopify Plan by default. You should contact the Shopify support team to confirm your eligibility and request to have the Carrier Calculated Shipping feature enabled on your store. Even without this feature, you can still use shipping apps to generate shipping labels, request carrier pickups (if supported), and share tracking information, but live rates will not appear at checkout until the feature is enabled.

Does the PluginHive app allow customers to see live Australia Post pricing at checkout? Do I need to be on more than the Shopify Basic plan for this feature?

The PluginHive Australia Post app allows you to display live Australia Post rates to your customers at checkout. However, in order to use this feature, your Shopify store must have the "Carrier Calculated Rates" feature enabled. This feature is generally not included by default on the Basic Shopify plan, but you can contact Shopify support to enable it for an additional fee or by switching to a higher Shopify plan. Once it is enabled, you can use the PluginHive app to show live carrier rates at checkout.

Does the PluginHive app only work with Advanced Shopify plans, or is it compatible with all Shopify plans?

The PluginHive app works with all Shopify plans, including the Shopify Basic plan. You can use the app to generate shipping labels and send tracking updates to customers regardless of your Shopify plan. However, if you want to display shipping rates from any Shopify app at checkout, your store must have the carrier-calculated shipping feature enabled. This requirement is set by Shopify. If you need help enabling this feature, please let us know.

Does the PluginHive app only work with upgraded Shopify plans, or can I use it with the basic Shopify plan to enable CCS (carrier-calculated shipping)?

The PluginHive app is compatible with all Shopify plans, including the basic plan. You can use the app to generate shipping labels and send live tracking updates to customers regardless of your Shopify plan. However, if you want to display shipping rates from any Shopify app at your store's checkout, the carrier-calculated shipping (CCS) feature must be enabled on your Shopify account. This feature is not automatically included in the basic plan but can be added by contacting Shopify support. The app's other core features, such as label generation and tracking notifications, work on all plan levels.

Does the PluginHive Australia Post Ship app support the basic Shopify plan?

Yes, the PluginHive Australia Post Ship app is fully compatible with the Shopify Basic plan. You can use all core features of the app on this plan, including displaying live rates at checkout (ensure the Carrier Calculated Shipping (CCS) feature is enabled on Shopify), generating shipping labels, requesting order pickups, fulfilling orders, and tracking shipments. To use the app, you'll need an account with Australia Post or other supported carriers, which you can add to the app. The app includes a 14-day free trial, allowing you to test its functionality for your business. For further assistance with setup, an onboarding call via Zoom can be arranged.

How can I add calculated shipping to my plan for an extra $20/month?

To enable the Carrier Calculated Shipping feature for your store, you need to contact the Shopify support team, as they are responsible for activating this feature. Once enabled by Shopify, you will be able to use calculated shipping rates in your store.

How can I bulk update the dimensions for only active products and not archived products in the app?

It is currently not possible to filter products by their status (active or archived) within the app or through the CSV export/import function. The app imports all Shopify products—both active and archived—when managing product dimensions for shipping automation. When bulk editing product measurements via the Export and Import CSV feature, all products are included, regardless of their status. At this time, you cannot filter or exclude archived products within the bulk edit interface of the app.

How can I cancel my PluginHive app subscription if my Shopify plan does not support live rates calculation?

To cancel your PluginHive app subscription, simply uninstall the app from your Shopify store. Uninstalling the app will automatically cancel any active subscription and you will not be charged further. If your Shopify plan does not support live rates calculation, removing the app is sufficient to end your subscription. However, you can still use the app for label generation.

How can I display shipping rates in my Shopify store if Carrier Calculated Shipping (CCS) is not enabled?

To display shipping rates in your Shopify store, Carrier Calculated Shipping (CCS) must be enabled. If CCS is not currently enabled on your Shopify plan, follow these steps: 1. Check your Shopify plan—CCS is generally not available in the Basic Plan. 2. Contact Shopify support to enable CCS if it’s not already available on your account. 3. Once CCS is enabled, shipping rates from PluginHive and other third-party shipping apps can be displayed at checkout for your customers.

How can I enable Australia Post Rates & Labels on my Shopify store if I'm on the Shopify plan and pay yearly, but receive a message about needing "Carrier Calculated Shipping"?

To enable Australia Post Rates & Labels when you are on the Shopify plan billed yearly, you must ensure the "Carrier Calculated Shipping" feature is activated on your Shopify store. Please contact Shopify support to have the "Carrier Calculated Shipping" feature enabled for your account. Once this feature is active, use the app’s "re-register" option to register the app with your store and display shipping rates at checkout.

How can I enable automatic carrier-calculated shipping rates on my Shopify store?

To enable automatic carrier-calculated shipping rates, you will need Shopify’s Carrier Calculated Shipping feature activated on your account. This feature is included in Shopify’s Advanced and Plus plans, or can be added to other plans for an additional monthly fee. We recommend contacting Shopify Support to check your plan eligibility and have this feature enabled. Once enabled, the PluginHive support team can assist you in configuring carrier shipping rates in the app. You can email us at [email protected] with your request and account details. If required, you may also request a Zoom call by sharing your availability.

How can I enable Carrier Calculated Shipping (CCS) for my Shopify store to allow automated calculation of shipping fees based on weight and destination?

To enable the Carrier Calculated Shipping (CCS) feature for your Shopify store, you need to contact the Shopify support team directly. If you have questions regarding PluginHive app configuration after CCS is enabled, feel free to ask for further assistance.

How can I enable Carrier-Calculated Shipping (CCS) on my Basic Shopify plan to use live Australia Post rates at checkout?

To enable Carrier-Calculated Shipping (CCS), you need to contact Shopify Support directly through their Help Centre. They can assist you in enabling CCS on your account. Once enabled, the CCS feature will allow your Australia Post Ship app to display live shipping rates at checkout.

How can I set up Live Rates at Checkout in my Shopify store, and will this work if I am using my own packaging?

To display real-time (live) shipping rates at checkout in your Shopify store using a shipping app, you need to have the "Shopify Carrier Calculated Shipping" feature enabled. This feature is not available on the Basic Shopify plan by default—consider upgrading your Shopify plan or contacting Shopify to add this feature to your current plan. Once "Carrier Calculated Shipping" is active, you can integrate the shipping app into your store and configure it for your specific packaging by adding the app to your Shipping Zones under Shopify Settings > Shipping & Delivery. This will allow the system to calculate rates based on your custom packaging. For more detailed steps, refer to the Shopify shipping carrier activation guide: https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/enabling-shipping-carriers

How do I cancel my PluginHive Australia Post Rates & Labels app plan?

To cancel your PluginHive Australia Post Rates & Labels app plan, simply uninstall the app from your Shopify store. Once the app is uninstalled, the app subscription will be automatically canceled. If you have any further questions or need assistance with the uninstallation process, you can contact PluginHive support.

How do I grant collaborator access to PluginHive in my Shopify store?

To grant collaborator access to PluginHive in your Shopify store, follow these steps: 1. Log in to your Shopify Admin panel. 2. Navigate to "Settings" and select "Users" or "Users and permissions". 3. Look for the access request from PluginHive (sent to your store's owner or admin email). 4. Click on the request, review the access permissions, and grant the access. 5. You can also check your email for a request sent from PluginHive and follow the instructions provided in the message.

How do I grant Collaborator Access to PluginHive in Shopify?

To grant Collaborator Access to PluginHive, follow these steps: 1. Log in to your Shopify admin dashboard. 2. Go to Settings. 3. Select Users 4. Find the PluginHive Collaborator user in the list. 5. Click on the user and choose Grant Access. 6. Confirm and save your changes. Once access is granted, notify PluginHive to proceed with support.

How do I unsubscribe and avoid being billed for an uninstalled app?

All billing and subscription charges for apps are managed directly by Shopify. To stop future charges, simply uninstall the app from your Shopify store. Once uninstalled, you won’t be billed in the upcoming billing cycle. If you have any billing-related concerns, please contact Shopify Support for further assistance.

How does the extension of my PluginHive app subscription work, and what do I need to do to activate it?

When your PluginHive subscription is extended (such as an additional 2 months at no charge), the following steps apply: 1. PluginHive will process the extension, updating your store’s subscription plan accordingly. 2. Once the extension is applied, you must accept the updated plan and approve the new billing cycle. This can be done from your app’s settings page within your Shopify admin. 3. The process typically takes only a few minutes. It is recommended to complete it during a call with PluginHive support to ensure everything goes smoothly and to prevent any interruptions to your service. 4. After accepting the update, you won’t be charged for the newly extended period; in your case, your trial period has been extended for 180 days, and billing will not begin until after November 8th. If you have any questions or need assistance during this process, contact PluginHive support for real-time guidance.

I am unable to generate shipping labels and live rates through Australian Post Rates and Labels. Has there been any change to the Shopify plans that could affect this functionality?

There are no known changes to the Shopify plans that would affect the generation of shipping labels and live rates using the Australian Post Rates and Labels integration. For confirmation regarding Shopify plan features, you may also reach out directly to the Shopify support team. If you are experiencing specific issues generating rates or labels, reach out to PluginHive support.

I can’t see the “Carrier Calculated Rates” option in my Shopify settings. What should I do?

To know more details about your current Shopify plan and confirm whether the Carrier Calculated Shipping feature is enabled for your store, please contact the Shopify support team at [email protected] or via their live chat. If the Carrier Calculated Shipping feature is not yet enabled, you can request Shopify to add it to your account. Once the Carrier Calculated Shipping feature is enabled, the Australia Post calculated rates will start displaying to your customers at checkout.

If I am unable or unwilling to make changes (like deleting or reinstalling the app) in a live Shopify store, how should I proceed with shipping service display issues?

If changes such as deleting or reinstalling the PluginHive app cannot be done due to the store being live, contact Shopify Support and request that they clear the cache associated with your shipping profiles. This action can often resolve issues caused by outdated or cached shipping profile configurations without requiring invasive modifications to your live store setup. Always inform both Shopify and PluginHive support of your situation for coordinated troubleshooting.

Is there a way to see which products are archived and which are active in the bulk product list or CSV export in the app?

The app does not offer a way to filter or view product statuses (archived or active) within the bulk product list or in the CSV export/import process. All products from Shopify, regardless of status, are displayed and handled together within the app’s product management section. You would need to manage product statuses separately in Shopify.

On which Shopify plan is the carrier-calculated shipping feature available, and is it required to display Australia Post shipping rates from the PluginHive app?

The carrier-calculated shipping feature is a Shopify-specific functionality that is required to display shipping rates from any Shopify app, including Australia Post shipping rates via the PluginHive app. The availability of this feature depends on the Shopify plan you are using. For detailed information about which Shopify plans include or allow the addition of carrier-calculated shipping, it is recommended to contact Shopify support directly. Even if your Shopify plan does not include the carrier-calculated shipping feature, you can still use the PluginHive app to generate Australia Post shipping labels and send live tracking updates to your customers. Displaying live rates at checkout, however, requires the carrier-calculated shipping feature.

What are the subscription plans for the PH Multi-Carrier Shipping Label App and what features do they include?

The PH Multi-Carrier Shipping Label App offers several subscription plans: – Basic Plan ($9/month): Generate up to 100 labels per month and send live tracking updates to customers. Please note this plan does not include calculated rates at checkout. – Starter Plan ($19/month): Generate up to 200 labels per month, send live tracking updates, and display calculated shipping rates at checkout. – Higher-tier plans are available if you require more monthly labels or additional features. You can start with a 14-day free trial to assess the app’s capabilities before choosing your preferred plan.

What level of Shopify membership is required to use PluginHive, and are there limitations based on plan type?

PluginHive can be used with all Shopify plans. On the "Basic" (monthly and yearly) and “Shopify” (monthly) plans, you are able to generate shipping labels and track shipments. However, to display live Australia Post rates at checkout, you need to be on the yearly "Grow" plan or any higher-tier Shopify plans.

What should I do if certain products are missing from the PluginHive app after syncing with Shopify?

If some products are missing from the PluginHive app after syncing with Shopify, please follow these steps: -Ensure the missing products are active and published in your Shopify store and that they are assigned to the correct sales channels (e.g., Online Store). -If the issue persists, reach out to our support team with specific product names or SKUs, and we’ll be happy to investigate further.

Which Shopify plans support Carrier Calculated Shipping Rates for integrating with shipping apps like PluginHive?

To display shipping rates from any Shopify app, including PluginHive's, your Shopify store must have the Carrier Calculated Shipping (CCS) feature enabled. This feature is generally not available on the Basic Shopify Plan. For more information, please reach out to Shopify support. Without Carrier Calculated Shipping feature, you can still use the app to generate shipping labels and send tracking updates, but live shipping rates from carriers cannot be displayed at checkout. This restriction is set by Shopify.

Why am I seeing a message that live rates might not be supported by my current Shopify plan when trying to get live rates with Australia Post?

This message appears because your Shopify plan may not have the Carrier Calculated Shipping (CCS) feature enabled. To display live rates from Australia Post through the app, you need to enable CCS by contacting the Shopify support team. Once CCS is enabled, you will be able to access live rates functionality. NOTE: CCS is not offered for Shopify Basic plan.

Why do I still see a warning about live rates and settings even after upgrading my Shopify plan?

Upgrading your Shopify plan does not automatically activate the Carrier Calculated Shipping feature, which is required to display live Australia Post rates at checkout. After upgrading, you need to contact Shopify support and request them to enable this feature for your store. Once enabled, please head to the app → Settings → under Rate Settings, click on Register. This will attempt to sync and update the carrier-calculated shipping feature with Shopify. -->If the registration is successful, the app should start displaying live shipping rates, and the warning message will disappear. -->If the registration fails, it usually means the Carrier Calculated Shipping feature is still not enabled. In that case, please cross-check with Shopify and get it activated. For further help, feel free to contact the PluginHive support team.

Will the PluginHive AusPost shipping app show live Australia Post rates at Shopify Checkout for stores on the Basic Shopify plan, and does it use the product’s weight from Shopify for shipping cost calculations?

To display calculated Australia Post rates at checkout using the PluginHive app, the "Carrier Calculated Shipping" feature must be enabled on your Shopify store. This feature is generally not available by default on the Basic Shopify plan. You can contact Shopify support to request enabling this feature on your Basic plan, which may involve an additional fee or switching to a higher-tier plan. This is a requirement set by Shopify and not a limitation of the PluginHive app itself. Once enabled, the app can automatically pull the product weights from your Shopify store and use them to calculate accurate shipping costs at checkout. The rates shown will reflect the actual pricing tier of your connected AusPost Business account, ensuring live, up-to-date shipping quotes.

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Shopify Australia Post Shipping App