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Canpar Shipping FAQs – Multi Carrier Shipping Label App for Shopify

    Learn how to manage Canpar shipping services in Shopify

Questions in this section:

How can I add FedEx Ground shipping rates and remove Canpar Select rates in PluginHive?

To add FedEx Ground rates and remove Canpar Select rates in PluginHive, follow these steps: 1. Navigate to **App > Settings > Shipping Rates > Rate Automation**. 2. To add FedEx Ground: – Select and edit the **FedEx rule**. – Under **Action Details**, add your preferred shipping services, including FedEx Ground. 3. To disable Canpar Select rates: – Select and edit the **Canpar rates** rule. – Deactivate the Canpar rule to prevent its rates from appearing. 4. Save your changes. Note: This setup controls label generation rules but does not automatically update checkout rate visibility, so additional configuration is required (see next FAQ).

How can I deselect or limit the Canpar shipping service options offered in PluginHive?

To customize which Canpar shipping services are displayed, follow these steps: 1. Go to the PluginHive app dashboard. 2. Navigate to Settings > Shipping Rates > Rate Automation. 3. Click on the rule named “Auto Rule For Canpar” to edit it. 4. Under the section “Add Carrier/Service,” find the “Services” list. 5. Select only the Canpar services you want to offer by checking or unchecking the respective options. 6. After making your selections, click “Update Rule” to save your changes. This process allows you to control and limit the Canpar shipping options that customers see at checkout.

How can I enable Canpar as an automatically calculated carrier at checkout using the PluginHive app?

To show Canpar rates at checkout through the PluginHive app, you must first ensure that the “Carrier Calculated Shipping” feature is enabled in your Shopify store. This feature is required for any third-party carrier rates to display at checkout. Follow these steps: 1. Contact Shopify support and request the activation of the “Carrier Calculated Shipping” feature on your store. 2. Once Shopify confirms that the feature is enabled, inform PluginHive support to complete the app registration with your store. 3. After registration, Canpar shipping rates will automatically populate at checkout along with other carrier rates.

How can I limit the Canpar shipping rates displayed at checkout to show only the Canpar Ground service?

To restrict the Canpar shipping options at checkout to only show the Canpar Ground service, follow these steps: 1. Navigate to the app’s dashboard and go to **App Settings**. 2. Select **Shipping Rates**, then go to the **Rate Automation** section. 3. Find and edit the existing automation rule for Canpar. 4. In the rule settings, configure the shipping services to include only **Canpar Ground**—deselect all other Canpar shipping options. 5. Save the changes. 6. After updating the rule, test the changes by running the automation again and checking the checkout page using a new shipping address. 7. Confirm that only Canpar Ground appears as the available shipping option. If the options do not update immediately, ensure the automation rule is correctly saved, and then retry testing with a new session or address. This process controls which Canpar shipping options are presented to customers during checkout.

How can I offer only the “Canpar Ground” shipping option through the PluginHive app and hide all other Canpar service options?

To restrict available Canpar shipping options to only “Canpar Ground,” you can create automation rules within the PluginHive app to filter out unwanted services. This helps control which shipping options are presented to customers at checkout. Here’s how to set it up: 1. Log in to your PluginHive dashboard. 2. Navigate to the settings or shipping services section where automation or filtering rules can be created. 3. Create a new rule or filter to include only the “Canpar Ground” service and exclude all others. 4. Apply this rule so that only the desired service appears in checkout shipping options. 5. Save the configuration and test by placing an order to ensure only “Canpar Ground” is offered. If you encounter any complexity or difficulties configuring automation rules, PluginHive support can assist with step-by-step guidance or a call to streamline the process.

How can I resolve label generation issues caused by multiple Canpar accounts connected in the app?

To resolve label failures due to multiple Canpar accounts: 1. Access the PluginHive app settings and review all Canpar accounts connected. 2. Remove or deactivate all Canpar accounts except the single account you want to use for shipping label generation. 3. Notify support once done so they can verify and update settings if needed. 4. Reprocess the order and attempt to generate the label again, which should now succeed.

How can I restore CanPar shipping rates in PluginHive after disabling and then re-enabling Canada Post caused CanPar rates to stop showing?

When disabling Canada Post caused CanPar shipping rates to stop appearing, follow these steps to restore CanPar rates properly: 1. Reactivate Canada Post temporarily to confirm that the PluginHive shipping setup is responding correctly. 2. Deactivate CanPar completely in the PluginHive app. 3. Confirm your CanPar API credentials are current and valid (check with CanPar directly if unsure). 4. Re-enter or update your CanPar credentials in the PluginHive app. 5. Re-enable CanPar shipping carrier in the app. 6. Perform a test checkout or shipping rate request to confirm that CanPar rates are returning as expected. 7. Once CanPar is verified working, you may disable Canada Post if needed. If CanPar continues to not return rates after these steps, ensure there are no conflicts or overrides in the shipping rules or carrier priority settings in your PluginHive configuration.

How do I enable Canpar as a shipping option at checkout in PluginHive?

To enable Canpar as a shipping option at checkout, ensure the following: 1. Verify your subscription plan in the app. The $9 Basic plan does not support displaying calculated shipping rates. 2. Upgrade your subscription to the $19 Start plan or a higher-tier plan. You can do this by navigating to: – App Dashboard > Account > Manage Subscription > Change Subscription 3. Once upgraded, Canpar’s calculated shipping rates will be displayed at checkout. If you need further assistance with the subscription upgrade or settings, you can reach out to the support team.

How does the PluginHive support team assist with checking if Canpar shipping rates are correctly displayed at checkout?

The support team can assist by: 1. Reviewing your current Canpar Rates Automation rules to verify correct service selections. 2. Confirming the setup for different shipping zones, such as Canada to Canada or Canada to the USA. 3. Testing the checkout process themselves, using new addresses to see the exact shipping options customers receive. 4. Offering a real-time support session via Zoom to directly observe and troubleshoot the issue. 5. Providing a call summary and recording for your reference after the session, confirming that the rates are displaying correctly. This collaborative approach ensures your checkout shipping options conform precisely to your automation settings.

I already have Carrier Calculated Shipping enabled and other carriers like Canada Post and USPS working. Why are Canpar rates still not showing?

If you have Carrier Calculated Shipping enabled, but Canpar rates are not appearing, please note the following: 1. The rates shown by Shopify by default may not include Canpar rates; these are Shopify-provided carrier rates. 2. To display Canpar rates specifically via the PluginHive app, you must ensure the app is registered properly with your store after Shopify enables the feature. 3. Confirm with PluginHive support that your store has been registered with the app to fetch Canpar rates. Once registration is confirmed, Canpar rates should appear at checkout.

The FedEx shipment test is showing Canpar on the screen, and labels are not generating. What could be causing this?

This happens because multiple shipping carrier accounts (mostly Canpar) are still connected and conflicting in the app. To fix: 1. Check and confirm which carrier account should be active for the shipment. 2. Remove or deactivate all other carrier accounts (especially extra Canpar accounts) that are not needed. 3. Confirm only the intended carrier account remains active. 4. Reprocess the shipment to see if the correct carrier and labels generate properly.

What are the next steps after Shopify has enabled Carrier Calculated Shipping to get Canpar rates showing?

After Shopify confirms that Carrier Calculated Shipping is enabled on your store, take the following steps: 1. Notify PluginHive support with confirmation from Shopify. 2. PluginHive will then register the app with your store. 3. Once registered, Canpar rates will be fetched and start appearing at checkout automatically. 4. Verify the rates at checkout and confirm with PluginHive if the Canpar rates are displaying correctly.

What should I do if CanPar API credentials suddenly stop working in PluginHive without any changes on my side?

If your CanPar API credentials suddenly stop working without any changes and cause authentication errors in PluginHive, follow these troubleshooting steps: 1. Verify the credentials were not changed or invalidated by CanPar, possibly due to security policies or account updates. 2. Reach out to CanPar support to check if your account or credentials have been reset, locked, or require a password change. 3. Request CanPar to reset or confirm your API password and account status. 4. Update the PluginHive app with the new or confirmed credentials. 5. Test enabling the CanPar carrier to verify the connection. 6. If the issue occurred after plugin configuration changes (like disabling other carriers), review the configuration to ensure no unintended impacts to CanPar settings. This ensures your credentials are up to date and your account is in good standing with CanPar to restore service.

What should I do if the changes made in Canpar Rates Automation are not reflecting at checkout after rerunning the automation?

If after updating the Canpar Rates Automation rule to show only specific services, such as Canpar Ground, the checkout still displays multiple shipping options, try the following steps: 1. Verify that the automation rule was saved properly with only the desired Canpar service enabled. 2. Clear your store’s cache or test in a private/incognito browser window to avoid cached display issues. 3. Use a different or new shipping address during checkout testing, as some automation rules may apply differently based on destination. 4. Rerun the automation process within the app to ensure the settings are applied. 5. If issues persist, consider scheduling a direct support session (e.g., Zoom call) with the PluginHive support team to diagnose any system or configuration conflicts. 6. Provide screenshots or details of your current Rate Automation setup if requested by support. Following these steps should help ensure the correct shipping options reflect at checkout.

Why am I getting an “Authentication Failed” error when trying to enable CanPar in the PluginHive app after disabling Canada Post, even though my API credentials have not changed?

The “Authentication Failed” error typically indicates a mismatch or issue with the credentials being used to authenticate with CanPar. Even if your credentials haven’t changed, here are the steps you should take to resolve the issue: 1. Double-check all CanPar API credentials (UserID and Password) carefully to ensure they are entered correctly in the PluginHive app. 2. Contact the CanPar support team to confirm that the credentials you have are valid and active. 3. If necessary, request CanPar to reset your password or credentials to eliminate any account-related authentication issues. 4. After verifying or resetting credentials, update the PluginHive app with the correct UserID and new password, if applicable. 5. Try enabling CanPar again in the app after updating the credentials. This process addresses common causes of authentication failure, especially if the error started after changes like disabling another carrier (Canada Post), which may indirectly affect the plugin’s state or credentials cache.

Why are Canpar shipping rates not showing at checkout even though my Canpar account is connected and rates are configured in Shopify?

If Canpar shipping rates are connected and configured but not showing at checkout, this is often due to the ‘Future Services’ option not being enabled in Shopify’s shipping settings. Follow these steps to resolve the issue: 1. Go to your Shopify admin panel. 2. Navigate to **Settings > Shipping and delivery**. 3. Open the relevant **Shipping profile** that applies to your products. 4. Under the shipping zones, click on **Edit app rates**. 5. Check if the **Future Services** checkbox is enabled. 6. If it’s not checked, enable **Future Services** and save the changes. 7. Refresh your storefront and re-test the checkout to confirm that Canpar rates are now displayed. Enabling the ‘Future Services’ option ensures that the app-calculated shipping rates integrate properly with Shopify’s shipping logic and appear at checkout.

Why aren’t FedEx and UPS adding the cost for Insured Value/Declared Value to shipping rates, while Canpar does?

The shipping rates displayed by the app are calculated directly through the carriers’ APIs. To have the Insured Value included in the FedEx and UPS shipping rates shown at checkout, you must enable the Insurance option within the app for these carriers. Specifically, you need to: 1. Open the PluginHive app and navigate to the Rates Automation section. 2. Locate the Rates Automation rules applied to FedEx and UPS. 3. Ensure that the Insurance setting is enabled for these carriers within each relevant automation rule. 4. Save the changes and test the checkout rates again to confirm the Insured Value charges are included. Without enabling Insurance in these rules, the FedEx and UPS rates will not reflect the additional cost for Declared or Insured Value.

Why is FedEx Ground not appearing as a shipping option at checkout after updating automation rules, and Canpar Select rates are still shown?

The automation rules you updated control label generation but do not directly affect which rates appear at checkout. To display preferred shipping services (such as FedEx Ground) and hide undesired ones (like Canpar Select) at checkout, you need to: 1. Go to **App > Settings > Shipping Rates > Rate Automation**. 2. Review and update the automation rules that govern checkout rate visibility. 3. Ensure FedEx Ground is enabled in the selected shipping services within these rules. 4. Deactivate or remove Canpar Select rates in this configuration to prevent them from showing at checkout. 5. Save the changes. This ensures that only the preferred shipping rates appear for customers during checkout.

Why is the fuel surcharge not being added to the Canpar Courier shipping cost in PluginHive, and how can I resolve it?

The fuel surcharge is calculated and applied directly by Canpar based on shipment details such as ShipFrom address, ShipTo address, and package weight. If the surcharge is not appearing: 1. Verify the shipping rates by creating a shipment directly on the Canpar website with the same order details and check the price breakdown to see if a fuel surcharge is included. 2. Ensure that you have connected a Canpar production account in PluginHive instead of a test account, as test accounts may not reflect actual surcharges. 3. To fix this issue, enable and connect the Canpar production API keys within the PluginHive settings. 4. After switching to the production account, recheck your shipping cost; the fuel surcharge should be now correctly included. If issues persist after these steps, contact PluginHive support for further assistance.

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Shopify Multi Carrier Shipping Label App