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Delhivery Shipping FAQs – Multi Carrier Shipping Label App for Shopify

    Get help with Delhivery shipping rates, labels, and tracking in Shopify

Questions in this section:

After generating shipping labels for Delhivery, how do I request a pickup in PluginHive?

Requesting a pickup can only be done after successful label generation. Once you have generated a shipping label for your order: 1. The option to request a pickup will become enabled in the PluginHive app. 2. From the order’s shipping interface, select the option to request a pickup. 3. Confirm the pickup details, ensuring your Pickup Location and other shipment information are correct. 4. Submit the pickup request; the courier will be dispatched accordingly. If labels fail to generate, you must first resolve the label generation issues before pickup requests can be made.

After receiving the API Client Name and Username from Delhivery, what should I do next to generate labels?

Once you have the correct API Client Name and Username: 1. Confirm with PluginHive support that you have permission to update your account with these credentials. 2. Provide the API credentials and at least one order number where you want to generate a label. 3. PluginHive support can verify the credentials by attempting to generate a label for that order. 4. Once validated, integrate the credentials into your PluginHive MultiCarrier Shipping Label app settings. 5. This will enable seamless generation of Delhivery shipping labels through the app.

Can PluginHive assist with integrating multiple courier services like Delhivery and Blue Dart simultaneously?

Yes, PluginHive supports configuring multiple courier services including Delhivery and Blue Dart within the same app environment. You can set up both express and surface shipping services as required. During the configuration call or through the app dashboard, you can add and manage accounts for multiple couriers. Make sure you obtain and enter the correct API credentials from each courier provider separately. Once configured, you will be able to generate shipping labels and manage shipments from both services seamlessly. If you need help with adding or switching between courier accounts, PluginHive support is available to guide you.

How can a customer obtain the correct Client Username (or B2C username) required for Delhivery integration in Pluginhive?

The Client Username for Delhivery integration, especially for B2C operations, is specific to the registered Delhivery account. To obtain it: 1. Confirm whether the customer is operating a B2C or B2B business model, as this affects credential type. 2. The username is generally shared by Delhivery’s account management or technical support representatives assigned to the customer. 3. Customers should contact their Delhivery account manager or support team to request the exact Client Username. 4. Verify the username within the Delhivery merchant dashboard under account or API settings if accessible. 5. Ensure that the username entered into Pluginhive matches exactly as provided, paying attention to case sensitivity and eliminating extra spaces to avoid label generation issues. 6. If there are delays in receiving this information from Delhivery, escalate through official support channels with complete customer details. This process ensures the correct Client Username is used in Pluginhive for seamless shipping label generation through Delhivery.

How can I assign the Delhivery Surface partner to orders that use a custom shipping rate created directly in Shopify, without using the PluginHive app’s shipping rates?

To assign the Delhivery Surface partner to orders using a custom shipping method created in Shopify, follow these steps within the PluginHive app: 1. Go to the PluginHive app dashboard. 2. Navigate to **App Settings** > **Automation** > **Setup**. 3. Click **Add Rule** to create a new automation. 4. Enter a descriptive name for the rule (e.g., “Assign Delhivery Surface for Custom Shipping”). 5. Set the **Automation Criteria** as follows: – Field: **Shipping Method** – Condition: **Equal To** – Value: the exact name of the custom shipping option you created in Shopify (e.g., “Delhivery Same Day”). *Note: The shipping option name must exactly match the name used in Shopify checkout to ensure proper matching.* 6. In **Action Details**, add the action: – **Add Carrier/Service:** Select **Delhivery** as the carrier. – Enable the **Delhivery Surface** service option. 7. Save the rule. This setup will automatically assign the Delhivery Surface partner to orders that are selected with the specified custom shipping method at checkout, even though the shipping rate was created outside of the PluginHive app.

How can I automatically update Shopify orders to the Delhivery app using the PluginHive Multi Carrier Shipping Label app?

The PluginHive Multi Carrier Shipping Label app automatically imports all Shopify orders that have a ‘Processing’ status. To enable automatic updates to the Delhivery app, you need to: 1. Obtain the API credentials (API key) from Delhivery by contacting their delivery team. 2. Once you have the API credentials, you can configure the PluginHive app to connect with Delhivery for automatic order updates and shipping label generation. 3. If you need assistance with the configuration, you can schedule a screen share or call with PluginHive support to guide you through the setup process. PluginHive provides a booking link for you to select a convenient time slot for detailed assistance. For more detailed instructions, you can refer to the PluginHive article titled “Setting up Shopify Multi Carrier Shipping Label App.”

How can I enable automatic shipping cost calculation using Delhivery rates on my Shopify store with PluginHive?

To display Delhivery shipping rates automatically at checkout in your Shopify store using PluginHive, follow these steps: 1. Navigate to your Shopify admin panel and go to the Shipping and Delivery settings. 2. Locate and access the Shipping Profile where you want the Delhivery rates to apply. 3. Add the PluginHive App Rates (which includes Delhivery rates) as a carrier-calculated shipping option within this profile. 4. Ensure that the PluginHive app is correctly connected and configured with your Delhivery account credentials or settings. 5. To assist you further with the detailed process, refer to the PluginHive knowledge base article here: https://www.pluginhive.com/knowledge-base/shopify-carrier-calculated-shipping-rates/ Following these steps enables the Shopify checkout to automatically calculate and display Delhivery shipping costs to customers.

How can I ensure that the weight is displayed correctly in the Delhivery One Panel during shipment manifestation?

To display the weight correctly in the Delhivery One Panel, you must include the weight parameter in the payload when manifesting shipments. In addition to the weight, you should also pass the dimension payloads for accurate parcel details. These dimension fields are: – `shipment_height` – `shipment_width` – `shipment_length` Including these fields in your API request payload ensures that the shipment’s physical attributes are accurately recorded and displayed in the Delhivery One Panel. For complete details on the required payload structure and manifestation API usage, refer to the official Delhivery Manifestation API documentation here: https://one.delhivery.com/developer-portal/document/b2c/detail/order-creation Follow these steps: 1. Add the `weight` parameter with the shipment’s weight (in grams or appropriate unit) in your shipment payload. 2. Include the three dimension fields (`shipment_height`, `shipment_width`, and `shipment_length`) with proper values representing the package dimensions. 3. Send the complete payload via the Manifestation API to Delhivery. 4. Verify the shipment details in the Delhivery One Panel to confirm that the weight and dimensions are correctly displayed. Ensure your payload strictly follows the API documentation format to avoid any errors or missing data during manifestation.

How can I get assistance if I am unable to get the Delhivery API credentials for PluginHive app setup?

If you do not yet have the Delhivery API credentials: 1. Contact the Delhivery support or your delivery team directly to request the API key and any necessary access details. 2. Without credentials, the PluginHive app cannot be configured to auto-import orders or create shipping labels for Delhivery shipments. 3. Once you receive the credentials, you can book a detailed support call with PluginHive using their scheduling link for step-by-step assistance in setup and configuration. 4. Until you obtain these credentials, the setup process cannot proceed effectively.

How can I get help configuring the PluginHive app and setting up my Delhivery account?

PluginHive offers personalized support through scheduled Zoom calls or screen share sessions for app configuration and account setup. To get assistance: 1. Visit the PluginHive scheduling link provided by the support team. 2. Book a time slot based on your availability. 3. During the call, a support expert will guide you through the setup process step-by-step, ensuring your Delhivery account is correctly integrated with the PluginHive app and your Shopify store. This service is meant to simplify your onboarding and ensure smooth label generation and order fulfillment.

How can I integrate BlueDart and Delhivery carriers with the PluginHive app on my Shopify store?

To integrate BlueDart and Delhivery carriers with the PluginHive app, follow these steps: 1. Install the PluginHive app from the Shopify App Store and ensure your subscription is active. 2. Open the app dashboard and navigate to the “Carriers” or “Shipping Services” section. 3. Select BlueDart and Delhivery from the list of supported carriers. 4. Add your BlueDart and Delhivery account credentials or API keys as requested to link your carrier accounts. 5. Configure shipping rules, rates, and preferences according to your business needs within the app. 6. Save the settings and test by creating a sample shipment to confirm the carriers are integrated correctly. If you require assistance with setup, you can schedule a free Zoom onboarding call through the app to get guided support.

How can I integrate the app with my Shopify store to use Delhivery for shipping?

You can integrate the app with your Shopify store to generate shipping labels, request pickups, and track shipments through Delhivery on any Shopify plan, including Basic Shopify. However, if you want to display live Delhivery shipping rates at the checkout, you need to upgrade your store to at least the Shopify plan and enable the Carrier Calculated Shipping (CCS) feature. To enable CCS, contact Shopify support to activate this feature for your store. Once enabled, the app can show real-time Delhivery rates during checkout, enhancing the customer experience.

How can I prioritize Blue Dart over Delhivery for order shipments using PluginHive, so that Delhivery is only used when Blue Dart is not serviceable?

You can prioritize Blue Dart over Delhivery by setting up automation rules within the PluginHive app as follows: 1. Navigate to the App Menu > Settings > Automation. 2. Click on “Set Up” to create a new automation rule. 3. Create a rule for Blue Dart: – Under Action Details, select “SET Carrier Service” and choose Blue Dart. – Save the rule. 4. Create a rule for Delhivery: – Under Action Details, select “ADD Carrier Service” and choose Delhivery. – Save the rule. With these rules, Blue Dart will be the default carrier. For any order where Blue Dart is not serviceable, manually select the order, click on “Change Carrier Service,” choose Delhivery, and then generate the shipping label.

How can I process Amazon orders through the Delhivery carrier when Amazon Shipping label generation fails?

To process Amazon orders via Delhivery when Amazon Shipping labels fail: 1. Identify the orders affected by the Amazon label failure in your PluginHive dashboard. 2. Change the shipping carrier assigned to these orders from Amazon Shipping to Delhivery Surface within the order or label management section. 3. Generate shipping labels using the Delhivery carrier integration on PluginHive. 4. Verify that the Delhivery labels are successfully created and ready for dispatch. 5. Ship the orders using the generated Delhivery labels. This method allows you to continue fulfilling orders without delay while resolving Amazon Shipping issues.

How can I provide Delhivery contact details to PluginHive support to facilitate assistance?

Provide these exact details from your Delhivery portal to PluginHive support: – Company Name as shown in the portal – Address linked to the account – Primary Contact Person’s full name – Primary and alternate Contact Numbers – Registered Email ID and any alternate emails connected to the account Sharing this information enables PluginHive support to escalate queries via their Delhivery contacts and potentially expedite acquiring required API credentials or solving account-specific issues.

How can I set up Delhivery carrier shipping rates to show on the checkout page of my Shopify store using PluginHive?

To display calculated Delhivery shipping rates on your Shopify store’s checkout via PluginHive, follow these steps: 1. Ensure your Shopify store has the **Carrier Calculated Shipping (CCS)** feature enabled. This feature is required for apps like PluginHive to fetch and display real-time carrier rates at checkout. 2. Note that the CCS feature is generally **not included in the Shopify Basic Plan**. You need to contact Shopify Support to upgrade or enable the CCS feature on your store. 3. Once CCS is enabled, you can proceed with setting up the Delhivery carrier in the PluginHive app. 4. PluginHive can assist with the setup through a dedicated Zoom call. You can book a session at [PluginHive appointment scheduler](https://appointments.pluginhive.com/appointment/book-a-slot/?storeUrl=mannahfoods.myshopify.com&[email protected]&ticket=337181&key= 1751901030124. to receive personalized guidance on configuring Delhivery rates. 5. After setup, your customers will be able to see accurate Delhivery shipping charges calculated during the checkout process. This setup ensures seamless integration of Delhivery shipping rates for your store orders through PluginHive.

How can I use the PluginHive MultiCarrier Shipping Label App to calculate shipping rates based on volumetric weight for Delhivery on my Shopify store in a fully automated way?

To calculate shipping rates based on volumetric weight using the PluginHive MultiCarrier Shipping Label App with Delhivery in your Shopify store, follow these steps: 1. **Delhivery Account Integration:** Connect your own Delhivery account to the app. This allows the app to generate live shipping rates, labels, and tracking numbers by communicating directly with Delhivery’s API. 2. **Volumetric Weight Configuration:** Ensure that your Delhivery account is set up to provide shipping rates based on volumetric (dimensional) weight. The app relies on the rate information from Delhivery, so this setup must be done within your Delhivery account settings. 3. **Automatic Rate Calculation:** Once your Delhivery account supports volumetric weight rates and is connected, the app automatically requests and displays accurate shipping rates calculated on volumetric weight during the Shopify checkout process. 4. **Full Automation Features:** After configuration, the app provides a completely automated workflow including: – Displaying live shipping rates at checkout – Generating shipping labels with tracking numbers directly from Shopify orders – Updating order fulfillment status automatically – Sending auto pickup requests to Delhivery if supported by your account 5. **Setup Assistance:** Install the app from Shopify and activate the 14-day free trial. After installation and account integration, you can schedule an onboarding session (via Zoom) with the support team to help complete the setup and ensure everything is configured properly. This integration ensures a seamless, hands-off shipping rate calculation and order fulfillment experience using volumetric weight through Delhivery on your Shopify store.

How can PluginHive assist with contacting third-party logistics providers such as Delhivery?

PluginHive can help facilitate communication with third-party logistics providers by: 1. Collecting your requirements or issues related to the logistics service. 2. Internally reaching out to the logistics provider contacts on your behalf. 3. Advising you on required information such as area codes or tracking keys you need to provide for better coordination. 4. Following up with you regarding updates or solutions from the logistics provider. To start this process, share your logistics concerns clearly with PluginHive support and provide any requested information promptly.

How can SHOP MAUVE PRIVATE LIMITED retrieve the correct Client Name and User credentials required to generate shipping labels in the Delhivery integration with Pluginhive?

To retrieve the correct Client Name and User credentials for generating shipping labels via the Delhivery integration, follow these steps: 1. Confirm that the API Token and Pickup Location ID have already been correctly obtained from the Delhivery partner portal, as these are essential for integration. 2. The Client Name and User credentials are specific to the registered Delhivery account and are typically provided by Delhivery’s account management or technical support team. 3. Since direct API calls do not return Client Name/User details for security reasons, coordinate with the Delhivery account manager or support contact assigned to SHOP MAUVE PRIVATE LIMITED. Provide them with the company details and request confirmation or reset of the Client Name and User information necessary for label generation. 4. Alternatively, advise the customer to log into their Delhivery merchant dashboard where such credentials or related configurations could be accessible under account settings or API integration sections. 5. Ensure that the credentials entered in the Pluginhive app match exactly as provided by Delhivery, including correct case and no extra spaces, as incorrect entries lead to failures in generating labels. 6. If the customer has contacted Delhivery but has not received a response, escalate the support request by reaching out through official communication channels (email, support portal, or assigned account executive) with full customer details and urgency regarding the order volume. 7. Once the correct Client Name and User details are obtained, update the Pluginhive integration settings accordingly and perform a test label generation to confirm resolution. By following these steps, SHOP MAUVE PRIVATE LIMITED should be able to acquire the credentials needed to generate shipping labels successfully and proceed with their integration.

How do I add a Delhivery shipping carrier account to the PluginHive app?

To add your Delhivery shipping carrier account to the PluginHive app, follow these steps: 1. Obtain your Delhivery API Client Name and API User account details by contacting the Delhivery support team if you do not already have them. 2. Once you have these credentials, you can initiate the setup process within the PluginHive app. 3. For personalized assistance with the setup, you can schedule a Zoom call with PluginHive support. Use the provided appointment link to book a time slot convenient for you. This process ensures your Delhivery account is integrated properly for shipping management within the app.

How do I connect my Delhivery account to the PluginHive app to avoid label failures?

To connect your Delhivery account properly and prevent label failures, follow these steps: 1. Contact the Delhivery team directly to obtain the correct API Client Name and API User account credentials specific to your account. 2. Once you have these details, enter them accurately into the PluginHive app’s configuration settings for Delhivery integration. 3. After updating the credentials, schedule a support call with PluginHive for assistance in setting up and configuring the app according to your store’s requirements. You can book this call through the provided scheduling link from PluginHive support. 4. During the scheduled call, ensure your system has a working microphone and permissions enabled to share your screen for efficient troubleshooting and setup. Following these steps will help you establish a successful connection with Delhivery and resolve label printing issues.

How do I ship an order and request delivery using Delhivery in the PluginHive app?

To ship an order and request delivery using Delhivery in the PluginHive app, follow these steps: 1. Ensure your Delhivery account details (Client Name, Username, Pickup Location Name) are correctly set up in the PluginHive app. These credentials must match what you have created with Delhivery. 2. To update or verify these details, navigate in the PluginHive app to: – **App Settings** -> **Carriers** -> **Delhivery** 3. The Pickup Location Name is mandatory for label generation. You can find the exact Pickup Location Name on your Delhivery dashboard. 4. Once the Pickup Location Name and other credentials are accurately updated, generate shipping labels for your orders. 5. After generating the labels successfully, you will be able to request pickups/deliveries from within the app. 6. If you encounter errors like “shipment list contains no data,” it usually indicates missing or incorrect Pickup Location information. Double-check with the Delhivery dashboard or contact Delhivery support to confirm your account details. 7. After updating and verifying all details, retry label generation and then request the pickup for your order.

How do I verify and provide the correct API credentials needed for integrating Delhivery with the PluginHive app?

To verify and provide correct API credentials: 1. Contact Delhivery’s technical support and explicitly request the API Client Name and API User Account. 2. Confirm that both values are unique alphanumeric identifiers in the format similar to “1ht45h-IBELLTOOLS-do,” rather than your registered email or company name. 3. Share these API credentials with PluginHive support to complete the setup and enable label generation. 4. If you only have client or account names or emails, clarify with Delhivery that these are insufficient for API integration.

How does PluginHive handle COD charges when generating shipping labels for Delhivery orders?

When generating shipping labels in the PluginHive app, the complete order details including payment method are available. For COD orders, Delhivery adds the applicable COD charge to the shipping cost. The PluginHive app fetches the shipping rates with COD charges included during label generation, ensuring that the shipping charges reflect the total payable amount (shipping + COD fees) for the order. This rate, however, is not retroactively reflected on the Shopify order page.

How does the label generation workflow work when using multiple carriers like Blue Dart and Delhivery with PluginHive?

The label generation workflow involves: 1. Setting automation rules to assign shipping services based on priority and service availability (e.g., Blue Dart first, Delhivery second). 2. For orders where the primary carrier (Blue Dart) is not serviceable, manually switching to the secondary carrier (Delhivery) through the “Change Carrier Service” option. 3. Generating labels accordingly, noting that each carrier may have specific service names which you should confirm with the carrier and configure in PluginHive. 4. Monitoring label details including payment types (Prepaid or COD), and raising issues to PluginHive support if discrepancies appear.

I received API credentials from Delhivery but the app is not showing shipping rates. What should I check?

Verify that the API Client Name and User credentials for your Delhivery account are correct and in the required alphanumeric format provided directly by the Delhivery team. Incorrect credentials will prevent the app from fetching shipping rates. Contact Delhivery support to obtain the correct API credentials, then update your app settings accordingly.

Is it possible to set up my store for shipping with Blue Dart and Delhivery using PluginHive, and how can I get assistance with the setup?

Yes, PluginHive supports integration with Blue Dart and Delhivery for shipping. To set up your store with these carriers, you can schedule an onboarding call with the PluginHive support team for step-by-step assistance. The support team provides an appointment link where you can book a convenient time slot for the setup session. During this call, they will guide you through connecting your account, configuring shipping settings, and handling any questions related to your Indian store’s integration with Blue Dart and Delhivery.

What do I need to prepare before scheduling a support call for configuring the Delhivery integration with PluginHive?

Before scheduling and joining the PluginHive support call for Delhivery integration: 1. Obtain your Delhivery API credentials (API key) by contacting the Delhivery delivery team. These credentials are essential to connect your Shopify store orders with the Delhivery carrier through the PluginHive app. 2. Ensure your system has a working microphone and permissions to share your screen, as the support call will involve real-time guidance. 3. Book a call using the PluginHive provided scheduling link based on your availability. 4. Join the scheduled Zoom meeting on time; calls are usually scheduled for 40 minutes, and delayed or extended calls may not be accommodated due to prior commitments.

What information can PluginHive support use to help expedite obtaining Delhivery API credentials if delayed?

If the Delhivery team delays providing the API credentials, you can share these details with PluginHive support so they can escalate internally: – Company Name as per Delhivery portal – Address shown in the Delhivery portal – Contact Person name on the Delhivery account – Contact Number(s) listed in Delhivery portal – Registered Email ID and alternate email addresses This helps PluginHive leverage their Delhivery contacts to follow up and assist in acquiring valid API credentials.

What information do I need to provide PluginHive support to assist with connecting my Delhivery account?

When reaching out to PluginHive support for help with Delhivery integration, provide the following details to facilitate faster assistance: – Your company’s registered name and address as per your Delhivery account. – Personal contact details of the account holder or main user, including name, phone number, and email address registered with Delhivery. – Your Shopify store URL connected to PluginHive. – Any issues faced such as label failures or errors encountered during shipment creation. Providing this detailed information allows the support team to verify your account credentials with Delhivery and assist in resolving integration problems more efficiently.

What should I do if I continue experiencing issues generating Delhivery labels even after providing the API credentials?

If label generation problems persist after providing API credentials, take these steps: 1. Ensure that the credentials provided are exactly those given by Delhivery for API usage. 2. Share a specific order number with PluginHive support to test label generation on their end. 3. Confirm the nature of your business (B2B or B2C), as this may influence API behavior or settings. 4. Report any error messages or behaviors observed during label creation to PluginHive support. 5. Allow PluginHive support to liaise directly with Delhivery contacts to troubleshoot and resolve the issue. 6. Keep your account and contact information updated in your support communication to speed up assistance.

What steps are required to configure Delhivery credentials properly in PluginHive to ensure successful label generation?

To configure Delhivery credentials and generate labels successfully: 1. Access the PluginHive app and navigate to the shipping carrier settings. 2. Enter your valid Delhivery account credentials—API keys, username, and password—carefully verifying accuracy. 3. Test the connection by requesting a sample label generation within the app. 4. If label generation fails, recheck credentials or consult your Delhivery account manager to confirm API access permissions. 5. Once credentials are verified, label creation for shipments will proceed without errors.

What type of credentials does the PluginHive MultiCarrier Shipping Label app require to connect to Delhivery via API?

The app requires API-specific credentials from Delhivery: – API Client Name: A unique alphanumeric identifier assigned by Delhivery. – API User Account (Username): Must match the API Client Name format, also a unique code. Standard registered email IDs, company or client names are insufficient. These API credentials authenticate and authorize label generation calls between PluginHive’s app and the Delhivery system. Always confirm these details directly from Delhivery’s tech support team.

Where can I find detailed documentation for setting up the PluginHive Multi Carrier Shipping Label app with Shopify and carriers like Delhivery?

Detailed documentation can be found in the PluginHive knowledge base or support articles, specifically the guide titled “Setting up Shopify Multi Carrier Shipping Label App – PluginHive.” This article provides step-by-step instructions on installing the app, adding carriers, importing orders, and configuring API credentials for various shipping providers including Delhivery.

Where can I find the Pickup Location Name required for Delhivery label generation in PluginHive?

The Pickup Location Name required for label generation is available in your Delhivery dashboard. To find it: 1. Log in to your Delhivery account on their website. 2. Navigate to the section where your Pickup Locations are managed or listed. 3. Note the exact Pickup Location Name(s) you have configured. 4. Use this exact name when updating the Pickup Location field in the PluginHive app under **App Settings** -> **Carriers** -> **Delhivery**. Accurate Pickup Location Names are essential for successful label generation and shipment processing.

Why am I seeing an “Internal Error” when trying to track orders in the MCSL app for Amazon Shipping and Delhivery carriers?

The “Internal Error” occurs because the tracking services were temporarily stopped, which prevented tracking details from being updated in the app. This is a known issue related to service downtime. You do not need to manually retrack the orders; the tracking details will be automatically updated once the services resume. Please wait for a few hours and check again. If the error persists after some time, reach out to support for further assistance.

Why am I unable to attach my Delhivery account with my Shopify store using the PluginHive app?

This issue often occurs when the API credentials (Client Name and User Account) used to add your Delhivery account in the PluginHive app are incorrect. To resolve this: 1. Contact the Delhivery support team directly to verify and obtain the correct API credentials. 2. Update these correct credentials within the PluginHive app settings for your store. 3. Once updated, you should be able to generate shipping labels without the “Error from Delhivery side.” If you need assistance with the setup or configuration, you can request a Zoom call with the PluginHive support team to guide you through the process.

Why am I unable to generate shipping labels for Delhivery through the PluginHive MultiCarrier Shipping Label app?

Generating Delhivery labels requires correct API credentials linked to your Delhivery account. The commonly provided Client Name and Registered Email ID are often not the valid API credentials needed. You must obtain from Delhivery the unique API Client Name and API User Account, which are alphanumeric codes (e.g., “1ht45h-IBELLTOOLS-do”). Without these exact API credentials, label generation via the app will fail. Ensure you request these specific API details from Delhivery’s tech support team before attempting label creation.

Why are Cash on Delivery (COD) delivery charges not reflected on the Shopify order page while using Delhivery shipping rates in PluginHive?

Shopify only passes product details to the PluginHive app during checkout to calculate shipping rates. Since the payment method is not determined at this stage, the rates displayed during checkout exclude COD charges. After the order is placed, Shopify sends the complete order details including the payment method to the app. For COD orders, Delhivery adds COD charges to the shipping cost, which then reflects in the PluginHive app but not on the Shopify order page. The Shopify order page captures and shows the shipping cost at the time of checkout, which excludes COD charges. Therefore, COD charges appear within the app’s shipping cost but not on Shopify’s order page, causing the discrepancy.

Why are my shipping labels failing to generate for Delhivery in PluginHive, showing the error “shipment list contains no data”?

This error occurs because the Pickup Location Name has not been updated or is incorrect in the PluginHive app. To resolve this issue: 1. Log in to your Delhivery dashboard and locate your Pickup Location Name. 2. In the PluginHive app, go to **App Settings** -> **Carriers** -> **Delhivery** and update the Pickup Location Name field with the exact name from the dashboard. 3. Verify that the Client Name and Username entered in the app are correct and match your Delhivery account credentials. 4. Save the settings and attempt to generate shipping labels again. 5. If problems persist, contact Delhivery support to confirm your account details and Pickup Location setup.

Why do some orders in Shopify not show any shipping charges or delivery method despite having only one delivery method (Delhivery Express) configured?

The absence of shipping charges or delivery method on Shopify orders may be due to how Shopify displays the data rather than a PluginHive app issue. PluginHive sends shipping service and charges data to Shopify correctly. To address this: 1. Verify the shipping information within the PluginHive app to confirm it was calculated and sent correctly. 2. If the shipping details are not visible in Shopify orders, contact Shopify support to resolve any Shopify-side data display issues. 3. Ensure your Shopify shipping settings align properly with the PluginHive app configuration. 4. For app-related queries, you may request support from PluginHive, but shipping information display issues inside Shopify orders should be handled by Shopify support.

Why is the payment type (Prepaid or COD) showing incorrectly on the shipping labels generated through PluginHive with Blue Dart and Delhivery, and what steps are being taken to fix it?

The issue where shipping labels display the payment type as “false? Collection Amount:” instead of showing whether it is prepaid or COD has been identified by PluginHive’s technical team. It occurs despite using Razorpay for prepaid payments and Shopify COD for cash-on-delivery. PluginHive is actively working on fixing this bug, and the development team has prioritized it. They are generating test labels and troubleshooting with your permission and will update you once the fix is deployed.

Why was the Delhivery pickup not scheduled automatically even though the label and manifest were successfully downloaded?

The Delhivery pickup scheduling failed because the client wallet balance was below the required minimum threshold. Specifically, errors indicated that the wallet balance was less than 500 INR, which is necessary to automatically schedule pickups. To resolve this: 1. Log in to your Delhivery account. 2. Check your wallet balance and ensure it is above the minimum required amount (500 INR). 3. Recharge or update your wallet balance as needed. 4. After updating the balance, initiate the pickup request again via PluginHive for new orders, and it should schedule automatically. This ensures that your pickups are processed automatically without manual intervention on the Delhivery website.

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