ups-banner-bg
ph_img_faq_page_image

EasyPost Shipping FAQs – Multi Carrier Shipping Label App for Shopify

    FAQs on EasyPost integration, rates, and label generation in Shopify

Questions in this section:

After adding my EasyPost account, what additional setup is required to start generating Royal Mail labels?

After successfully linking your EasyPost account, complete the following steps before generating labels: 1. Update product details, specifically the Harmonized System (HS) Codes for each product either in Shopify or directly on the product page within the app. 2. Ensure all products have accurate weights entered, as this is necessary for correct label creation. 3. Once the product information is complete and accurate, attempt to generate shipping labels through the app. 4. If any issues arise, support is available for direct assistance, including scheduling a Zoom call to help with the setup and testing process.

Are both Stamps.com and EasyPost supported by the PluginHive Multi Carrier Shipping Label app for label generation?

Yes, the PluginHive Multi Carrier Shipping Label app supports integration with both Stamps.com and EasyPost platforms for shipping label generation. You can: 1. Choose either Stamps.com or EasyPost based on your store’s needs and preferences. 2. Create an account with your selected platform if you haven’t already. 3. Configure the integration within the PluginHive app using the credentials or API connection method provided by the chosen platform. 4. Contact PluginHive support if you need assistance setting up the integration or deciding between the two options.

Can I connect only one shipping carrier like UPS or USPS, or can I connect multiple carriers including Easypost, and display all their rates for customers to choose at checkout?

Yes, you can connect either a single carrier or multiple carriers simultaneously in the PluginHive app, including FedEx, UPS, USPS, and others. Using EasyPost as a connection source is also supported, enabling you to integrate multiple shipping carriers via EasyPost. Once integrated: – The app will fetch shipping rates from all connected carriers. – These rates can be displayed at checkout, allowing customers to choose their preferred shipping option based on price and delivery terms. To achieve this, ensure you configure the API keys for each carrier or EasyPost in the app settings. The displayed rates will reflect options from all connected carriers.

Can I use my commercial USPS account to get USPS rates and print shipping labels in PluginHive without using EasyPost or registering for eVS?

You can connect your USPS commercial account to display USPS shipping rates; however, to generate USPS shipping labels via the app API, the USPS account must be an **eVS (Electronic Verification System)** account, which is for high volume shippers. If you do not have an eVS account, you have two alternatives: 1. Use **Stamps.com** USPS integration (requires their service). 2. Use **EasyPost** integration, which supports USPS label generation without needing eVS. To connect your USPS account for rate calculations, you need USPS Web Tools API credentials obtained by registering here: https://www.usps.com/business/web-tools-apis/ Without eVS or EasyPost/Stamps.com integration, label printing and automation are restricted.

Can USPS integration be done using EasyPost within the PluginHive app?

Yes, USPS integration can alternatively be done via EasyPost, which simplifies managing carrier connections. To do this: 1. Create a new EasyPost account (which is free). 2. In the PluginHive app, navigate to carrier integrations and select USPS via EasyPost. 3. Connect your EasyPost account to PluginHive to enable USPS shipping label generation without directly managing USPS Web Tools API credentials. 4. This method can be simpler and bypasses some complexities involved with USPS API authentication. If needed, PluginHive support can provide a Zoom session to help you set up USPS integration via EasyPost.

Can you explain the USPS rates through EasyPost and how they compare to Shopify’s USPS shipping rates?

USPS rates obtained through EasyPost represent commercial USPS rates, which are generally similar to the discounted rates Shopify offers. However, slight differences may exist because Shopify negotiates its own discounts with carriers, which can vary by service level and volume. It is advisable to test and compare rates on a few shipments to verify alignment. For exact comparisons or questions, contacting EasyPost support may also provide additional clarification. Using a USPS account set up through EasyPost will allow live rates within the PluginHive app but may not exactly match Shopify’s pricing.

Does the PluginHive app alter or adjust EasyPost shipping rates when generating labels?

No, the PluginHive app does not modify or adjust the shipping rates returned by EasyPost. The app acts as a conduit to EasyPost’s rate calculations and label generation. Shipping rates seen at checkout and those charged for the actual postage label correspond directly to what EasyPost and the carrier provide based on shipment data submitted. Any variations between estimated rates and label charges originate from EasyPost or carrier systems, not from the PluginHive app. Users should verify shipment details are consistent and contact EasyPost support if unexpected rate differences occur.

How can I add shippers set up via EasyPost to my PluginHive MultiCarrier carriers list when they don’t appear under the EasyPost carriers section?

PluginHive does not directly manage the syncing or visibility of carriers set up via EasyPost within the MultiCarrier carriers list. To resolve this issue, first ensure that your shipping carrier accounts are correctly configured and active within EasyPost itself. If the carriers do not appear in PluginHive’s EasyPost carriers section, you should contact EasyPost support to verify that your carrier accounts are properly linked and accessible through their API. Once EasyPost confirms the integration is correct, the carriers should become available in PluginHive. If needed, you can reach out to PluginHive support for further assistance after confirming the EasyPost setup.

How can I add size and color information to the product description on shipping labels generated through PluginHive and EasyPost?

PluginHive passes the full product name including size and color details to EasyPost as the product description. However, EasyPost currently limits the printed description on shipping labels to about 30 characters, which may truncate longer descriptions. If you want to include size and color on labels: – Ensure these attributes are included in the Shopify product or variant name, since that is what is sent as the description. – Be aware that EasyPost’s character limit on labels restricts how much detail appears. If this truncation causes shipping or fulfillment issues, consider simplifying product titles or contacting EasyPost or PluginHive support for potential workarounds.

How can I adjust my Zebra printer settings to correctly print FedEx and EasyPost (GSO) labels from the PluginHive app?

To ensure your Zebra printer prints labels correctly, follow these steps: 1. Adjust your local system’s Print Settings at the time of printing. This includes paper size and scale adjustments to fit thermal printer requirements. 2. For FedEx labels, ensure your carrier settings specify the label type as “STOCK_4X6 (For Thermal Printer Only)” rather than “PAPER_4X6”, which is for A4 paper size. 3. For EasyPost (GSO) labels, download the label files from the app by selecting the order, navigating to Advanced -> Download Documents, and print using the downloaded file. 4. Review and customize the magnification and print scaling settings in your printer driver, since label generation involves both app carrier settings and local printer configurations.

How can I configure PluginHive to include the Shopify order ID on shipping labels when using EasyPost?

PluginHive passes the order ID to EasyPost, and the order number is displayed on the shipping labels generated. If you have generated labels for specific orders, you should see those order numbers visible on the label. If the order ID is not appearing as expected, provide specific examples or screenshots for further investigation to ensure proper display on the label. Confirm that labels are generated correctly and check print previews for order ID visibility.

How can I confirm that the Incoterms field is being correctly passed in EasyPost requests through PluginHive?

To confirm that the Incoterms field is being correctly passed: 1. Use the latest version of the PluginHive app which includes the Incoterms enhancement. 2. Place a test shipping rate request or label generation order via your Shopify store integrated with PluginHive and EasyPost Passport. 3. Monitor any error messages—if there are no Incoterm related errors, it means the field is being sent properly. 4. Alternatively, request PluginHive support to provide logs or confirmation that Incoterms are included during API calls to EasyPost on your behalf. This validation ensures compliance with shipment international trade requirements and smooth processing through Passport.

How can I delete an unwanted EasyPost carrier like USPS from test orders in PluginHive and print labels only with EasyPost Passport?

To remove an unwanted EasyPost carrier such as USPS from specific test orders in PluginHive and print labels only using EasyPost Passport, follow these steps: 1. Log into your PluginHive dashboard and navigate to the Orders or Carrier Management section. 2. Identify the test orders from which you want to remove the USPS carrier rates. 3. If the system allows carrier selection per order, deselect or delete the USPS carrier for those specific orders. 4. Ensure that only EasyPost Passport is active or selected as the carrier for those test orders. 5. Double-check rate availability by attempting to fetch shipping rates to confirm only Passport is being used. 6. Proceed to generate and print labels from the EasyPost Passport carrier for those orders. If unable to remove USPS directly from orders, consider temporarily disabling USPS carrier integration for testing purposes to avoid conflicts.

How can I enable USPS Large Flat Rate services when using EasyPost for USPS shipments in PluginHive?

Currently, the PluginHive app does not have a built-in option to select USPS Large Flat Rate Boxes directly for EasyPost USPS integration. To offer USPS Large Flat Rate services, you should create a custom packaging option that matches the dimensions of the USPS Large Flat Rate Box. Follow these steps: 1. Measure or refer to the official USPS dimensions for a Large Flat Rate Box. 2. In the PluginHive app, create a custom box with these exact dimensions. 3. Use this custom box as the packaging option during checkout. 4. The EasyPost USPS rates will then be calculated based on this custom packaging size, allowing you to approximate the USPS Large Flat Rate service. This workaround enables you to offer similar Flat Rate services until a direct USPS Large Flat Rate Box option is made available.

How can I ensure that the shipping rates calculated by the PluginHive EasyPost integration accurately reflect the actual rates charged by USPS labels?

To ensure rate accuracy: 1. Precisely enter all shipment details in the PluginHive app, including exact ShipFrom and ShipTo addresses (street, city, state, ZIP). 2. Verify the package weight (in ounces or pounds) and dimensions (length, width, height) exactly match the physical parcel to be shipped. 3. Avoid manual overrides or changes to shipment data between rate quotes and label purchases. 4. Confirm the shipping service and any optional features (insurance, special rates eligibility, Saturday delivery) are consistent during all steps. 5. Use the same carrier account credentials in PluginHive and EasyPost to prevent rate differences due to account-specific discounts or negotiated rates. 6. Periodically cross-check PluginHive rate calculations against live rates on EasyPost’s dashboard or API to detect any discrepancies early. 7. If discrepancies arise, gather detailed rate responses and shipment logs from PluginHive and EasyPost, then contact EasyPost support with these details for resolution.

How can I get live help with setting up and testing Royal Mail label generation through EasyPost?

For real-time assistance with app setup and label generation testing, you can schedule a Zoom call with the PluginHive support team: 1. Use the provided scheduling link to select a convenient time for the support call. 2. Before the call, ensure your system has a working microphone and permissions to share your screen, as this will facilitate troubleshooting. 3. Join the Zoom meeting at the scheduled time using the provided meeting link and passcode. 4. During the call, support will guide you through verifying your account setup, updating product information, and generating labels to ensure everything works smoothly.

How can I include product size and color in the product description on shipping labels generated via EasyPost through PluginHive?

Currently, PluginHive passes the full product name—including size and color—to EasyPost. However, EasyPost limits the printable product description on shipping labels to 30 characters, which may truncate the full details. While the app sends this information, it cannot extend beyond EasyPost’s character limit. If truncated descriptions cause operational issues, document specific cases and contact support for possible alternative workflows, but note that extending the description length on labels is restricted by EasyPost.

How can I include the Shopify order ID on shipping labels generated via EasyPost through PluginHive?

PluginHive automatically passes the Shopify order ID when generating shipping labels through EasyPost, and the order number is displayed on the label. If you do not see the order ID or a specific order number on the label: 1. Verify the labels were generated for the correct orders within PluginHive. 2. Check the label preview or printout to locate the order ID, typically printed as the order number or reference. 3. If the order ID is missing or unclear, provide a sample order number and label for support to investigate further. PluginHive ensures the order ID is included on labels by default to assist with order tracking and automation.

How can I integrate my Royal Mail account with EasyPost in the PluginHive app?

To integrate your Royal Mail account with EasyPost in the PluginHive app, follow these steps: 1. Contact the EasyPost support team to assist you with linking your Royal Mail account to EasyPost and completing the necessary setup. 2. After the integration is complete, obtain a production API Key from your EasyPost account. 3. Log in to the PluginHive app and navigate to the section to add or manage shipping accounts. 4. Enter your EasyPost production API Key to add and activate the Royal Mail account within the PluginHive app. 5. Once added, you can start generating shipping labels using your Royal Mail account via EasyPost integration. If you need further assistance during any of these steps, please contact EasyPost support or PluginHive customer service.

How can I integrate Royal Mail shipping through EasyPost if I do not meet the direct API criteria?

If your business processes fewer than 25,000 shipments per year and does not qualify for direct Royal Mail API access, you can integrate Royal Mail shipping via EasyPost by following these steps: 1. Sign up for a free EasyPost account at https://www.easypost.com/. 2. Within EasyPost, connect your Royal Mail account by providing your Royal Mail Account Number, Online Business Account (OBA) Email Address, and Posting Location Number. 3. Once linked, configure EasyPost integration in the PluginHive app, enabling access to Royal Mail shipping rates and label printing. This method does not require you to meet the 25,000 shipments per year criterion, but please note that the EasyPost integration and account linkage are managed by EasyPost. PluginHive supports you for app-side configuration as needed.

How can I print EasyPost labels using the PluginHive app after recent updates?

After recent changes, EasyPost labels can now be printed directly using the “Print Documents” button within the PluginHive app. To do this: 1. Select the order(s) with EasyPost labels in the app. 2. Use the “Print Documents” button to initiate printing. 3. Verify that the labels print correctly on your configured printer. If you encounter any issues, contact support for further assistance.

How can I schedule a support call with PluginHive to get help with DHL Express setup through EasyPost?

To schedule a support call with PluginHive for DHL Express integration help via EasyPost: 1. Use the PluginHive appointment booking link provided by their support team or visit https://appointments.pluginhive.com to select a suitable date and time. 2. Confirm the appointment to receive calendar invitations and call details. 3. Prepare your DHL and EasyPost account credentials before the call. 4. Join the Zoom or Google Meet session at the scheduled time, where PluginHive support will guide you through the setup, troubleshoot issues, and assist in finalizing the integration. 5. During the call, you can securely share your credentials if needed, allowing PluginHive to perform configuration troubleshooting.

How can I schedule a support call with PluginHive to help with EasyPost Passport integration setup?

To schedule a support call with PluginHive: 1. Use the designated appointment booking link provided by PluginHive – for example: [https://appointments.pluginhive.com/appointment/book-a-slot/?storeUrl=yourstore.myshopify.com] 2. Select a time slot that fits your availability. 3. After booking, join the call at the scheduled date and time using the provided Zoom meeting link and passcode. 4. During the call, have your EasyPost Passport contact available if possible to streamline the discussion. This call will help you with rule setup, troubleshooting, and configuration of EasyPost Passport shipping through Shopify.

How do I connect Royal Mail as a carrier through EasyPost for use with PluginHive?

To connect Royal Mail as a carrier via EasyPost for PluginHive integration, follow these steps: 1. Contact Royal Mail directly to create and activate a Royal Mail shipping account if you do not already have one. Royal Mail manages account creation and approval independently. 2. Reach out to EasyPost support to request enabling Royal Mail as a carrier on your EasyPost account. EasyPost controls carrier access and must configure your account accordingly based on your region and agreements. 3. Once Royal Mail is activated within EasyPost, connect the EasyPost account to PluginHive. This enables live Royal Mail shipping rates within the PluginHive app for your UK warehouse or shipping location. 4. For any configuration or setup assistance with the PluginHive app after the above steps, contact PluginHive support or schedule a Zoom call with them.

How do I integrate USPS shipping with the PluginHive app if I previously used EasyPost but want to switch to USPS Ship?

To integrate USPS Ship with the PluginHive app, you need USPS API credentials, which are separate from EasyPost credentials. Since you don’t have these credentials currently, follow these steps: 1. Contact the USPS API support team to request access credentials necessary for USPS Ship integration. 2. Once you receive the USPS API credentials, enter them into the PluginHive app’s USPS Ship integration settings to enable USPS shipping services. 3. If you need assistance during setup, reach out to PluginHive support for guidance. This process ensures your store can connect directly with USPS Ship through PluginHive for label generation and tracking.

How do I register local UK carriers such as Royal Mail or Parcel Force through EasyPost for PluginHive integration?

Registration of local UK carriers like Royal Mail or Parcel Force is managed through EasyPost and currently cannot be done directly via PluginHive. To proceed: 1. Reach out to EasyPost customer support to request activation or account setup for UK carriers, as EasyPost controls carrier enablement based on region and account agreements. 2. Follow EasyPost’s instructions to complete carrier account registration and verification. 3. Once you have UK carriers integrated into your EasyPost account, connect with PluginHive support for assistance in configuring the PluginHive app to use those carriers for live shipping rates.

How do I set up shipping zones and rules in PluginHive to use Passport shipping rates exclusively through EasyPost, while fulfilling other orders directly through Shopify?

To set rules with shipping zones in PluginHive to use Passport rates only through EasyPost, follow these steps: 1. Go to the PluginHive app dashboard. 2. Navigate to Settings > Shipping > Shipping Zones. Create and add the desired shipping zones that correspond to where you want Passport rates to apply. 3. After setting up shipping zones, go to Settings > Shipping Rates > Rate Automation or Automation Setup. 4. Add or edit a rule. Under the action criteria, select the shipping zone you created. 5. In the action section, specify the carrier service as EasyPost Passport for that zone. 6. Save the rule. This setup ensures only orders within the specified zones use Passport via EasyPost, while other orders can be fulfilled directly through Shopify.

How do I set up the EasyPost API key in PluginHive after adding it?

To set up the EasyPost API key with PluginHive, it is recommended to schedule a dedicated support session with PluginHive’s team for personalized guidance. During this session, a support specialist will walk you through the steps to properly configure the app with your EasyPost account. You can book a Zoom call through the provided scheduling link and join the meeting at the appointed time with a working microphone and screen sharing permissions enabled. This direct assistance ensures your EasyPost integration is correctly configured according to your account and store settings.

How do I verify that PluginHive’s Passport EasyPost integration supports rate calculation, label generation, and tracking?

PluginHive’s enhanced app version now supports the following features for Passport via EasyPost integration: – Accurate shipping rate calculations including Incoterm support. – Bulk label generation for orders. – Live tracking updates sent automatically to customers. To verify and use these features: 1. Ensure your PluginHive app is updated to the latest version with Passport support. 2. Test shipping rates on an international order using Passport through EasyPost. 3. Generate shipping labels in bulk via the PluginHive dashboard. 4. Confirm that tracking information is sent to customers after shipment. If you need assistance setting up or testing these features, PluginHive offers scheduled support calls to help you configure the integration correctly.

How do I verify that the EasyPost shipping source is connected correctly after activating it and entering the API key in the PluginHive app?

To verify EasyPost connection in the PluginHive app: 1. After entering your EasyPost API key and saving it in the app, look for a confirmation or status indicator within the app’s EasyPost configuration section that shows successful connection. 2. You can also perform a test shipment or request shipping rates through the app to check if EasyPost carriers return valid rates. 3. If the API key is invalid or not connected correctly, error messages or failure to fetch rates will occur; otherwise, successful rate retrieval indicates proper connection. 4. Review the app’s log or debug section if available for connection status messages. 5. If unsure, contact PluginHive support with logs for further confirmation.

How does the PluginHive app handle fulfillment when using EasyPost Passport for some orders but Shopify for others?

PluginHive app allows you to selectively apply carrier services through rate automation rules based on shipping zones or other criteria. By setting shipping zones and corresponding rules to use EasyPost Passport only for specific international destinations, you can reserve EasyPost Passport rates and label generation solely for those orders. For all other shipping destinations not covered by those zones, you can continue fulfilling orders directly via Shopify’s native shipping fulfillment. This ensures a hybrid fulfillment process tailored to your needs.

How does the USPS carrier manifest generated by EasyPost function with PH Multi Carrier Shipping Label?

The USPS carrier manifest generated through EasyPost includes all the necessary shipment details for batch processing. When the carrier scans the manifest label, it should correctly track and process all packages included in that batch. You can proceed by processing a batch of orders, scanning the manifest, and confirming that USPS successfully registers all packages. If any difficulties arise during or after the scan, contact support for further assistance.

How should I proceed with a lost package that was insured through the PluginHive app and USPS EasyPost?

For a lost package insured via the PluginHive app and USPS EasyPost, you should contact EasyPost directly with your shipment information, including the order number, tracking details, and shipping dates. EasyPost handles the claims process for lost packages. Provide them with all relevant details to initiate the claim. If you need further assistance with the PluginHive app during this process, you can reach out to PluginHive support for help.

I don’t meet the 50,000 packages per year threshold required by EasyPost. Can I still use EasyPost to connect my USPS account?

Yes, you can still use EasyPost to connect your USPS account regardless of shipping volume. Although EasyPost mentions a 50,000-piece prior year minimum threshold for USPS Priority Mail discounted pricing, it does not limit your ability to create a free EasyPost shipping account. You can sign up and integrate USPS through EasyPost following the detailed steps here: https://www.pluginhive.com/knowledge-base/integrate-usps-easypost-on-shopify/. If you encounter any difficulties during this process, support is available to assist you.

I have integrated Royal Mail via EasyPost but can only see “ALL” services in Shipping Automation Rules and not specific Royal Mail services like “RoyalMailV3-Tracked48.” How can I select individual Royal Mail services?

Currently, the PluginHive app does not display individual Royal Mail V3 services from EasyPost within the Shipping Automation Rules dropdown; it only shows a generic “ALL” option. The development team is working on an enhancement to list all available Royal Mail services explicitly in the service selection dropdown for better granularity when creating automation rules. This feature is planned for a future release and is not immediately available. Meanwhile, you can continue using the “ALL” option to apply rules across all Royal Mail services integrated via EasyPost.

I have successfully connected my DPD account via EasyPost to the PluginHive app. How do I print shipping labels from Shopify?

After you connect your DPD account through EasyPost to the PluginHive app, shipping labels can be printed as follows: 1. When you start receiving orders in Shopify, ensure they are in the “Unfulfilled” status. 2. The PluginHive app automatically imports these unfulfilled orders. 3. Navigate to the app and locate the imported orders awaiting fulfillment. 4. From there, you can generate and print shipping labels for the orders connected to your DPD services. Ensure that your automation rules are set up correctly (see next FAQ) to process orders efficiently.

I’ve created an EasyPost account but cannot connect it to the PluginHive app. How do I properly add the EasyPost account in the app?

To add your EasyPost account to the PluginHive app, ensure you use the Production API Key from your EasyPost dashboard. Here is how to do it: 1. Log in to your EasyPost account and go to Account Settings. 2. Obtain the Production API Key from the API Key section. If you do not see this option, contact EasyPost support for assistance. 3. In the PluginHive app, search for the EasyPost carrier option. Note that you may need to select “USPS via EasyPost” and click on Add Account to proceed. 4. Enter the EasyPost Production API Key in the app to link your account. Once linked, the DPD carrier option connected through EasyPost will appear, enabling you to use DPD services within the app.

If I use EasyPost integration, does it count as one carrier and can I ship multiple carriers through the app on the $9 plan?

EasyPost is treated as a single carrier integration within the app. However, EasyPost allows you to use all the carriers available in your EasyPost account through the app. To display shipping rates from all these carriers at your Shopify store checkout using the app, the Shopify store must have the ‘Carrier Calculated Shipping’ feature enabled. This feature is generally not available on the Basic Shopify Plan and requires upgrading to at least the Starter Plan. Once enabled, you can ship multiple carriers via EasyPost on the app’s $9 plan.

Is it possible to configure PluginHive to use a custom Shopify metafield (e.g., customs_description) for the product description on EasyPost shipping labels instead of the product title?

It is currently not possible to configure PluginHive to pull and print custom Shopify metafields such as customs_description on shipping labels generated via EasyPost USPS. The app does not support fetching or displaying custom metafields for product descriptions on labels due to EasyPost’s integration limitations. Therefore, product descriptions shown on labels are limited to the product title or name only. Users needing customized label descriptions may need to explore alternate workflows or manual label editing outside of PluginHive.

We tried connecting Royal Mail via EasyPost but it did not work. How can we connect our Royal Mail account through EasyPost properly?

To connect your Royal Mail account through EasyPost using PluginHive, follow this process: 1. Create a free EasyPost account if you haven’t already. 2. Follow the EasyPost Royal Mail V3 integration guide available at: https://docs.easypost.com/carriers/royal-mail-v3-guide 3. Complete the EasyPost setup by linking your Royal Mail account credentials within the EasyPost platform as per their instructions. 4. After successfully connecting Royal Mail with EasyPost, configure PluginHive to fetch rates and print labels via EasyPost integration. 5. If you encounter issues during this process, you can request a support Zoom call by contacting PluginHive to guide you through the setup steps in detail. Note that connecting via EasyPost does not require the 25,000 shipments per year criterion mandated for direct API integration. This method allows you to use Royal Mail shipping services through PluginHive with EasyPost acting as the carrier intermediary.

What are the correct steps to integrate USPS (eVS) shipments via EasyPost on Shopify using PluginHive?

To integrate USPS (eVS) with EasyPost on Shopify using PluginHive, follow these key steps: 1. Create an EasyPost account by signing up on the EasyPost website. This does not require meeting a minimum shipping volume. 2. Obtain your EasyPost API key from your EasyPost dashboard. 3. In PluginHive’s Shopify app, navigate to the carrier integration settings and select USPS via EasyPost as your shipping carrier. 4. Enter your EasyPost API key to enable USPS services through EasyPost. 5. Configure any necessary shipping preferences, such as package types and service levels. 6. Test the integration by creating a sample shipment or rate request to ensure that USPS shipping options appear correctly. For detailed steps with screenshots, refer to the complete guide here: https://www.pluginhive.com/knowledge-base/integrate-usps-easypost-on-shopify/. Support is available if you need further help configuring your account.

What are the key troubleshooting steps if the integration between PluginHive, EasyPost, and Passport is failing to generate labels or show correct rates?

Key troubleshooting steps include: 1. Verify that your EasyPost account details, including company name and return address, are accurate and consistent. 2. Confirm the PluginHive app is updated with the latest enhancements for Passport support including Incoterm passing. 3. Check that shipping zones and rate automation rules in PluginHive are correctly configured to use EasyPost Passport for intended destinations. 4. Test shipping rate calculation and label generation using real or test orders. 5. Provide PluginHive support with your EasyPost Passport credentials (securely via their support channels) for testing. 6. If receiving specific errors indicating missing fields or merchant mismatches, contact EasyPost support to verify account configurations match your store data. 7. Schedule a PluginHive support call if needed for guided troubleshooting and setup assistance.

What are the requirements to open a new Stamps USPS or EasyPost USPS account for use with PluginHive?

To open a new Stamps USPS or EasyPost USPS account for integration with PluginHive, the basic requirements are: 1. A valid billing address. 2. Contact information including phone number and email address. No complex documentation or approvals are typically required beyond these details. For detailed guidance on integrating USPS via EasyPost with Shopify and PluginHive, refer to the PluginHive knowledge base article: https://www.pluginhive.com/knowledge-base/integrate-usps-easypost-on-shopify/ PluginHive support can also assist with the account integration process if you prefer scheduling a support appointment.

What are the steps to set up my Royal Mail account via EasyPost in the PluginHive app?

To set up your Royal Mail account using EasyPost in the PluginHive app, follow these steps: 1. First, create and set up your EasyPost account directly on the EasyPost website. 2. Generate an EasyPost Production API Key from your EasyPost dashboard. 3. In the PluginHive app, navigate to the section to add a carrier/account. 4. Enter and save the EasyPost Production API Key to link your EasyPost account with the app. 5. Once linked, you can proceed with further configuration such as product details and label generation.

What features does the latest PluginHive integration with Passport via EasyPost support regarding shipping management?

The latest PluginHive integration with Passport via EasyPost supports: – Real-time shipping rate calculations including all necessary parameters like Incoterms. – Bulk label generation for multiple orders within the Shopify admin. – Live shipment tracking updates automatically sent to customers after label creation. – Rule-based rate automation allowing selective use of Passport rates by shipping zones. These features provide a streamlined international shipping workflow using Passport through EasyPost, reducing manual effort and errors.

What information should I prepare before a support call to troubleshoot label generation with PluginHive and EasyPost?

Prepare the following to optimize your support call: 1. Confirm your EasyPost account has been linked in the PluginHive app with a valid Production API Key. 2. Ensure all your Shopify or app product listings have accurate weights and Harmonized System (HS) Codes assigned. 3. Have your system ready with microphone functionality and screen-sharing permissions enabled for remote assistance. 4. Keep access ready to your Shopify store and PluginHive app to make real-time changes during the call.

What is the process to integrate Royal Mail via EasyPost with PluginHive?

To integrate Royal Mail via EasyPost with PluginHive, follow these steps: 1. Create a free EasyPost account if you don’t already have one. 2. Set up your Royal Mail carrier configuration within the EasyPost platform following their official guide: https://docs.easypost.com/carriers/royal-mail-v3-guide. 3. Once your EasyPost account is configured with Royal Mail, obtain your EasyPost API key from your EasyPost dashboard. 4. In the PluginHive app installed on your Shopify store, enter your EasyPost API key to connect your accounts. 5. After connecting, you can configure shipping rates and label generation within PluginHive to leverage Royal Mail services via EasyPost. 6. If needed, schedule a support call with PluginHive for assistance in completing the setup and testing. This integration allows merchants with shipment volumes below 25,000 per year to access Royal Mail calculated rates and label printing through PluginHive.

What should I do if EasyPost (GSO) labels print blank or fail to display correctly when printed directly from the app?

If EasyPost (GSO) labels show blank or do not print correctly: 1. Instead of printing directly from the browser batch, download the label document by selecting the specific order in the app. 2. Go to Advanced -> Download Documents to save the label PDF or image file locally. 3. Open the downloaded label file with a PDF or image viewer configured for your printer. 4. Print from this external viewer to ensure correct label rendering. 5. If blank labels persist, contact support to verify whether label generation issues have been resolved or await updates from the PluginHive support team regarding this carrier.

What should I do if I am facing difficulties generating labels for my orders through EasyPost?

If you are experiencing issues generating labels via EasyPost, you can request personalized assistance by booking a Zoom call with the support team. Use the provided appointment link to schedule a suitable time for the call. During the session, the support team will help troubleshoot and resolve the issues related to label generation.

What should I do if I encounter issues finding the credentials needed to add my DHL Express Commerce account to EasyPost?

If you are unable to locate the required credentials for DHL Express Commerce on the DHL portal, do the following: 1. Reach out directly to your DHL Account Representative to request the specific credentials needed for API or EasyPost integration. 2. Confirm that you have the Account Number, API Key (Site ID), and API Secret (Site Password) or any EasyPost-specific credentials required. 3. Once you have received these credentials, proceed with adding your DHL account to EasyPost. 4. If you continue to face issues, contact PluginHive support to schedule a call where the support team can assist in verifying credentials and integration steps.

What should I do if I want PluginHive to test features or troubleshoot issues using my EasyPost Passport account?

If you need PluginHive to test integration features or troubleshoot issues: 1. Provide PluginHive with your EasyPost Passport account details securely through their official support channels. 2. Ensure the account has appropriate permissions and corresponds to your actual shipping configurations. 3. Collaborate with PluginHive support for scheduled testing, which may include simulated shipments, rate requests, and label generation. 4. Use provided feedback from PluginHive to adjust your setup or address any problems uncovered during testing. Sharing your carrier account details expedites resolution and enhancement validation from PluginHive’s side.

What should I do if PluginHive is generating shipping labels with truncated product descriptions due to EasyPost limitations?

Since EasyPost restricts product description length to about 30 characters on labels, consider the following: 1. Use concise product names in Shopify that include the most critical details (like size or color) within the 30-character limit. 2. Avoid relying on extended descriptions for shipping labels; instead, use order packing slips or invoices to communicate detailed product info. 3. If accurate label descriptions are critical for compliance or customs, review carrier-specific label options or third-party services that allow custom label fields. 4. Consult PluginHive support for alternative automation or customization options, but be aware of EasyPost’s constraints. This approach helps minimize shipment processing issues caused by truncated descriptions on labels.

What should I do if shipping rate calculations fail due to missing Incoterm information when using EasyPost Passport integration?

If your shipping rates fail because the Incoterm field is missing, you need to ensure that the PluginHive app and EasyPost integration are correctly passing the Incoterm during rate requests. PluginHive has acknowledged this issue and enhanced the app to include the Incoterm in the rates and label generation requests to EasyPost Passport. If you still experience issues: – Confirm you are using the latest version of the PluginHive app. – Contact PluginHive support to confirm that the Incoterm enhancement is active on your store’s integration. – Test rate calculations again. If errors persist, provide PluginHive with your EasyPost Passport account details so they can further investigate and assist in the configuration or testing.

What should I do if the carrier rates from EasyPost show an error “RATE_LIMITED: Your account has been temporarily rate-limited due to excessive resource consumption” in PluginHive?

If you encounter the “RATE_LIMITED” error from EasyPost in PluginHive, follow these steps: 1. Confirm if your EasyPost account has any restrictions or rate limits applied by EasyPost. 2. Contact EasyPost support directly to report the rate limit issue and request a removal of the restriction. 3. Provide EasyPost with any relevant error logs or XML files you received from PluginHive to help them identify and resolve the issue faster. 4. After EasyPost clears the rate limit, reattempt fetching rates through PluginHive. 5. Monitor for any further errors and reach out to PluginHive support if needed.

What steps should I take if EasyPost Passport carrier shows “No Rates Available” error when printing labels for test orders in PluginHive?

If the EasyPost Passport carrier returns a “No Rates Available” error in PluginHive for test orders, use the following troubleshooting steps: 1. Verify that your EasyPost account is fully active and not facing service restrictions. 2. Confirm that the test orders have accurate and complete shipping information such as origin, destination, and package details. 3. Review the shipping rule applied to ensure Passport carrier is correctly configured and matches the order criteria. 4. Obtain the XML error file attached by PluginHive and share it with EasyPost support for detailed diagnosis. 5. Contact EasyPost to check if there are any issues or outages affecting the Passport carrier’s rate availability. 6. After resolving issues with EasyPost, retry fetching rates and generating labels in PluginHive. 7. If the error persists, escalate the issue with PluginHive support, providing all troubleshooting information and XML error logs.

What steps should I take if the EasyPost rates and USPS label costs do not match, even when addresses and package details are consistent?

If all shipment details are correct and rates still differ: 1. Gather all relevant data: shipment details, rate responses from EasyPost, postage label costs, and screenshots of both PluginHive and EasyPost dashboards showing the rates. 2. Validate that no special surcharges or fees are applied at label purchase that are missing in rate calculation (some USPS fees apply only upon label generation). 3. Contact EasyPost support with the compiled details to request an investigation, including order IDs, shipment IDs, and rate information. 4. Include PluginHive support ([email protected]) in the communication to get assistance with log files or any API-related clarifications. 5. While waiting for EasyPost’s response, review the shipment creation steps to confirm no discrepancy in data submission or API calls. 6. Avoid making multiple shipments with inconsistent data during this process to prevent confusion. Following this approach helps isolate whether the discrepancy is due to EasyPost’s carrier integration, carrier rate changes, or shipment data issues.

Where can I find guidance to create a new USPS account for integrating with PluginHive via EasyPost?

Detailed steps for creating a USPS account and integrating it with the PluginHive app via EasyPost are available in the knowledge base article at: https://www.pluginhive.com/knowledge-base/integrate-usps-easypost-on-shopify/ This guide covers: – How to register for an EasyPost account – How to link USPS services through EasyPost – How to connect the EasyPost-provided credentials with the PluginHive app Following this resource will ensure you set up USPS shipping correctly without additional costs.

Where can I find official guidance or documentation on integrating USPS with EasyPost for Shopify using PluginHive?

Official guidance and step-by-step documentation for integrating USPS (eVS) via EasyPost with Shopify through PluginHive are available here: https://www.pluginhive.com/knowledge-base/integrate-usps-easypost-on-shopify/. This resource includes instructions on creating your EasyPost account, generating API keys, and adding USPS as a carrier within the PluginHive app. It also covers common troubleshooting tips. Reviewing this guide ensures you follow the correct process and helps avoid errors such as authentication failures.

Where can I get assistance with setting up or troubleshooting Royal Mail integration through EasyPost with PluginHive?

You can request personalized support by contacting PluginHive support for assistance. They can schedule a Zoom call to guide you through the setup and configuration of Royal Mail integration via EasyPost, including help with API credentials, service setups, and automation rules. Ensure you have your EasyPost and Royal Mail account details handy to expedite the process.

Why am I getting the warning “No Shipping Service selected. Please check your Automation Rules” even though my EasyPost RoyalMail rate cart is active and the PluginHive automation is selecting a carrier? What else do I need to do to start using the system?

The warning “No Shipping Service selected. Please check your Automation Rules” typically appears because the orders are still in the Initial Status and have not been moved to Processing. To resolve this and start using the system effectively, follow these steps: 1. Go to your Orders list in the system. 2. Select the orders that are currently in Initial Status. 3. Click on the “Prepare Shipment” button to change the status of these orders from Initial to Processing. 4. Once the order status is updated to Processing, the automation will correctly apply the shipping services, and the warning should no longer appear. By ensuring orders are in Processing Status, the automation system can function properly to select and apply the carrier shipping service.

Why am I only seeing UPS, DHL, FedEx, Canada Post, and USPS rates but no local UK carriers like Royal Mail or Parcel Force in my EasyPost account through PluginHive?

If you are only seeing carriers like UPS, DHL, FedEx, Canada Post, and USPS in your EasyPost account but no local UK carriers such as Royal Mail or Parcel Force, you should: 1. Contact EasyPost support directly to help enable and configure UK-based carrier accounts within your EasyPost dashboard. EasyPost controls which carriers are available based on account setup and origin. 2. Once your EasyPost account is properly configured with local UK carriers enabled and set up, you can connect with PluginHive support via Zoom for assistance in finalizing the app integration and live rates display for the UK location.

Why are some USPS labels stuck and not generating for orders in my stores when using EasyPost USPS with the Ground Advantage service?

The issue arises because the Ground Advantage service, which you are trying to use for USPS label generation via EasyPost USPS, is currently not included in the available service list within the PluginHive automation rules. This means: 1. The automation rule cannot assign Ground Advantage, resulting in stuck label generation. 2. Manually attempting to select Ground Advantage for these orders also fails because the service is not selectable within the app interface. To resolve the issue for now, you should: – Avoid using the Ground Advantage service until it is officially supported in the automation rule and manual selection. – Select an alternative USPS service that is currently supported by EasyPost USPS in PluginHive. – Monitor the PluginHive updates or announcements for when Ground Advantage support is added. This limitation is a known issue related to the EasyPost USPS integration and the service offerings defined in the automation rules. Currently, no workaround exists within the app to force label creation using Ground Advantage.

Why can’t I see the API key option in EasyPost, and does the email address I used to sign up affect this?

You can sign up for EasyPost using any preferred email address; it is not necessary to use your Shopify email address. However, if you do not see the API key option, it could be due to delays or issues in your EasyPost account setup or verification process. It is recommended to send a follow-up email to EasyPost requesting an update on your API key status or to submit a new request with proper verification. After that, confirm whether you have access to the API key. If the issue persists, report back for further assistance.

Why do I see only certain carriers like UPS, DHL, FedEx, Canada Post, and USPS in EasyPost but not local UK carriers such as Royal Mail or Parcel Force?

If local UK carriers are missing in your EasyPost dashboard, it usually means: 1. Your EasyPost account has not been configured or approved to access those carriers. Carriers like Royal Mail and Parcel Force require separate activation and agreements through EasyPost. 2. You must contact EasyPost support to request enabling and registering these UK carriers on your account. They will guide you through the required steps, contracts, or documentation. 3. After EasyPost activates the local UK carriers on your account, you can integrate those carrier accounts into PluginHive to display live shipping rates for UK shipments. 4. Contact PluginHive support afterward for help finalizing the app integration and carrier setup.

Why is there a discrepancy between the shipping rate shown at checkout via EasyPost and the actual cost of the USPS label purchased through EasyPost?

Shipping rates via EasyPost are calculated based on the exact order details including the ShipFrom and ShipTo addresses, package weight, dimensions, and service selected. Discrepancies typically arise when any of these details differ between the rate calculation at checkout and the shipment creation stage. To troubleshoot: 1. Verify the ShipFrom and ShipTo addresses match exactly in your plugin and the EasyPost account, including street, city, state, and ZIP code. Even small differences (e.g., West vs. East in street name) can cause rate variation. 2. Confirm the package weight and dimensions used during rate calculation are identical to those used when buying the label. Weight should be precise and consistent. 3. Check if any additional rate options or services (like insurance, Saturday delivery, or special USPS rates) differ between estimate and purchase. 4. Understand that EasyPost returns the postage label cost based on live carrier pricing at purchase time, which may slightly differ from the rate estimate depending on carrier surcharges or discounts and timing. 5. The PluginHive app does not modify rates returned by EasyPost; any rate differences must be investigated at the EasyPost/carrier level. If discrepancies persist despite matching data, contact EasyPost support directly with detailed order information and rate/label response logs to investigate the root cause. You can include PluginHive support ([email protected]) in the communication for assistance.

Will connecting my EasyPost account to Shopify enable international shipping through Passport using USPS via EasyPost as a shipping option?

Connecting your EasyPost account to Shopify can enable international shipping through Passport using USPS via EasyPost. However, it is crucial to ensure that your EasyPost account details, such as the company name and return address, are properly configured to match your merchant information. If you encounter errors like “Merchant not found by provided company name,” you need to contact EasyPost support to update your account details correctly. Proper account setup with EasyPost and Passport is essential for the shipping rates and label generation to work seamlessly.

Looking for more details or ready to get started?
Visit the app page to explore features and pricing.

Shopify Multi Carrier Shipping Label App