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FedEx International Shipping, Tracking & Pickups – Multi Carrier Shipping Label App for Shopify FAQs

    FAQs on FedEx international shipping, customs, tracking, and pickup scheduling in Shopify

Questions in this section:

Why might estimated delivery times for FedEx Overnight show inconsistencies, such as displaying “1 day” instead of “1-2 business days”?

Estimated delivery times are generally synced to carrier-provided transit data and can vary based on destination and carrier updates. If you see discrepancies: 1. Verify the displayed estimate in the app matches the FedEx Standard Overnight service estimates. 2. Refresh the app’s product and shipping cache by refreshing products in the app settings. 3. Note that minor display delays or sync issues may cause temporary differences in estimated delivery time representation. If unusual inconsistencies persist, contacting support with a screenshot and details is recommended for further diagnosis.

Why is the PluginHive app assigning FedEx instead of DHL for orders to Europe, and how can I ensure only DHL is selected for those shipments?

The app selects the cheapest available shipping service based on your configured rules. If you have set the DHL shipping rule with the zone as “international” but left the FedEx rule without any zone condition, both DHL and FedEx services will be considered for all international orders, including Europe. The system then chooses the cheapest service between the two, which may result in FedEx being assigned instead of DHL. To ensure that only DHL is selected for European shipments, you need to do the following: 1. Edit your FedEx shipping rule within PluginHive and add a zone condition that excludes Europe or limits FedEx to other zones specifically. 2. Verify that the DHL rule explicitly covers the Europe zone or the intended area. 3. Save the changes and monitor new European orders to confirm that only DHL services are assigned. Adjusting the zone conditions in your shipping rules directs the app to select the desired carrier exclusively for those regions. If you need further assistance updating the rules or verifying the setup, PluginHive support can help guide you.

Why is the FedEx shipping option not appearing for some customers at checkout, and how can I verify if it is working correctly?

To confirm whether the FedEx shipping option is working correctly on your store’s checkout: 1. Perform a test transaction on your store’s checkout page. 2. Check if both USPS and FedEx shipping options appear as available shipping methods. 3. If you do not see FedEx or USPS options during checkout for specific transactions or customers, capture a screenshot of the checkout shipping options page. 4. Share the screenshot with support teams to help diagnose the issue further. This process helps determine if the FedEx shipping option is displaying correctly or if there may be configuration or display issues affecting some customers.

Why is the DHL service automatically being assigned for my order when I selected FedEx, and how can I ensure FedEx is used instead?

The issue occurs because your store’s carrier selection is currently set to “Priority Based.” This setting automatically selects the first enabled carrier service in the list, even if it is unavailable for the specific order. In this case, the inactive “DHL Express – EXPRESS 10:30 -TDM-Non Doc” service is being selected by default despite your intention to use FedEx. To resolve this and ensure the FedEx service is used automatically, please change the carrier selection strategy from “Priority Based” to “Cheapest.” The “Cheapest” option selects the most economical available service for each order, which in your case will generally be FedEx International Priority. Steps: 1. Log into your PluginHive account and navigate to the Carrier Selection settings page. 2. Locate the “Carrier Selection Strategy” option. 3. Change the setting from “Priority Based” to “Cheapest.” 4. Save the changes. 5. Process a new order to verify that FedEx International Priority is now selected automatically as intended. If you have further questions or encounter issues, please reach out for support.

Why is label generation failing with the error “International Importer of Record – Postal Code not Served” for a FedEx shipment to Mexico?

This error occurs because FedEx does not provide service to the postal code specified in the order’s shipping address. To resolve this issue: 1. Verify the accuracy of the customer’s full address, particularly the postal code, by cross-checking with the customer or a reliable address validation tool such as Google Maps. 2. Update the shipping address in the PluginHive app with the correct postal code. 3. After correcting the address, attempt to generate the shipping label again. If the postal code is valid but the error persists, consult directly with FedEx for clarification regarding service coverage for that postal code.

Why is FedEx/TNT not receiving manifest data for pickups and how can I ensure the manifest is properly sent?

After fulfilling orders in the PluginHive app, the manifest data is generated automatically for those orders but is not automatically sent to FedEx/TNT. To ensure FedEx/TNT receives the manifest, you need to manually print and share the manifest with them. Follow these steps: 1. In the PluginHive app, go to the **Views** section. 2. Select **Manifest**. 3. Click on **Print Manifest** to generate the manifest document. 4. Share the printed manifest and any related paperwork with FedEx/TNT as required. Additionally, if FedEx/TNT informs you of missing electronic manifest data, ensure you upload any required files or email the requested copies to their specified contact (e.g., [email protected]). This process ensures FedEx/TNT receives the correct manifest data to process pickups.

Why is FedEx not receiving the pickup requests I make through the PluginHive portal, and how can I verify if my pickup requests have been successfully booked?

If FedEx is not receiving your pickup requests despite booking them through the PluginHive portal, first verify the status of your recent pickup requests within the portal. The system records whether the pickup requests are successfully sent to FedEx. For each order where pickup was requested, check the booking status in PluginHive. If you notice that FedEx has not been notified for any new pickup order, immediately note down the specific order number that was not booked and contact support with this information. Providing order numbers allows the support team to investigate and resolve any issues related to pickup requests not reaching FedEx. Always ensure to report unbooked pickups promptly for a timely resolution.

Why don’t my FedEx shipments booked through the PluginHive app appear in my FedEx dashboard, and how can I track them?

When you generate shipping labels using the PluginHive app for FedEx shipments, the shipment details do not automatically appear in your FedEx portal. However, you can still track your shipments using the tracking numbers provided by the app directly on the FedEx website (fedex.com). This is the standard behavior when booking FedEx shipments through the app.

Why don’t my FedEx shipments booked through the PluginHive app appear in my FedEx dashboard, and how can I track them?

When you generate shipping labels for FedEx shipments using the PluginHive app, the shipment details do not automatically sync or appear in your FedEx portal. This is standard behavior for shipments booked via third-party apps. To track these shipments, use the tracking numbers provided by the PluginHive app and enter them directly on the FedEx website (fedex.com). This allows you to monitor the shipment status without expecting them to show automatically in your FedEx dashboard.

Why does the PluginHive Multi Carrier Shipping Label app show FedEx 2Day for an order where the customer selected the ‘economy’ free shipping option in Shopify, and how can I configure the app to reflect the customer’s chosen shipping method?

The PluginHive Multi Carrier Shipping Label app automatically assigns the cheapest available shipping service configured within the app when an order’s shipping option selected at checkout is not set up in the app itself. Since the ‘economy’ free shipping option selected by the customer is part of Shopify’s default shipping profile and not configured in the PluginHive app, the app defaults to assigning FedEx 2Day— the cheapest available service in your app configuration— to that order. To have the app reflect the customer’s selected shipping method (‘economy’ free shipping) and avoid automatic reassignment: 1. Configure the ‘economy’ free shipping option explicitly within the PluginHive app by creating a corresponding shipping service or rule that matches this option. 2. Ensure the service code or name in the app matches or maps appropriately to the ‘economy’ shipping option customers select at checkout. 3. Once configured, the app will recognize the customer’s selection during order import and display it correctly without defaulting to the cheapest service. This setup aligns the app’s records with the actual shipping choices made by customers, providing clear visibility in the app interface.

Why does scheduling a pickup through the app result in a FedEx Ground pickup instead of FedEx Express?

The pickup service type is determined directly by FedEx, not by the app. The app sends the pickup request, but FedEx classifies the type of pickup service (Ground, Express, etc.) on their end based on their criteria. If you experience that pickups are being assigned as FedEx Ground when you need Express service, you should contact your FedEx account representative. They can clarify how the service type is assigned and help adjust it if necessary. Additionally, you can share the pickup request and response data from the app (provided as a ZIP file) with your FedEx representative to assist in troubleshooting. If you need further help related to the app’s side, support is available to assist.

Why does FedEx treat each line item as a separate handling unit, and can it be configured to ship smaller items via FedEx Express and larger freight items separately?

With the current FedEx API, it is not possible to prevent each line item from being treated as a separate handling unit. When small and large items are packed together in one box, the entire shipment is treated as freight. When packed separately, FedEx typically processes them as a single freight shipment using a parent tracking number. However, FedEx does not support splitting the shipment so that the larger item ships as freight and the smaller item ships via FedEx Express simultaneously. Currently, this scenario cannot be configured due to FedEx API restrictions. There may be potential workarounds, which can be explored with the Pluginhive team upon request.

Why does FedEx require a narrow pickup window, and what happens if the driver is unavailable during that window?

FedEx mandates a pickup window (typically a 2-3 hour window) to manage logistic scheduling efficiently. In the PluginHive app, you must specify a start time and a close time for the pickup within this window. The carrier then arranges pickups based on these windows and the list of scheduled pickups for your zone. If a driver is unavailable exactly during that specified window, FedEx typically reschedules the pickup according to their operational procedures. You cannot set an open or multiple windows in the app; hence, it is important to choose a window aligned with usual FedEx pickup hours for your zone. Confirm your zone’s typical pickup windows with FedEx for best results.

Why did my FedEx pickup fail today with the error message “Ready Time after Cutoff Time,” and how can I fix it?

The FedEx pickup failed because the pickup time you set is outside the allowed pickup window for your zone, causing the “Ready Time after Cutoff Time” error. To resolve this: 1. Verify the correct FedEx pickup and close times for your specific zone by checking directly with FedEx. 2. Open the app and navigate to **Settings > Carriers > FedEx > Other Details**. 3. Update the pickup time and close time fields to reflect the validated times provided by FedEx. 4. Save the changes and then request the pickup again. This ensures your requested pickup time aligns with FedEx’s cutoff policies, preventing this error.

Why did FedEx pickups on Thursday and Friday fail with the error “Ready Time after Cutoff Time”?

The “Ready Time after Cutoff Time” error occurs when the pickup ready time specified is later than FedEx’s cutoff time. To fix this: 1. Verify the pickup cutoff time for your region by contacting your FedEx Account Representative. 2. In the PluginHive app, navigate to **App Settings** -> **Carriers** -> **FedEx** -> **Other Details**. 3. Update the pickup time and company close time to reflect accurate cutoff times for your area. 4. Ensure there is at least a 2-hour gap between the pickup time and your company’s closing time. 5. After updating, generate a new shipping label for an order and request a pickup again. This process ensures the pickup request falls within FedEx’s accepted service window, preventing the error.

Why are the full international shipping rates, including taxes and duties, from my FedEx account not being correctly applied to customer orders in both the PH Ship Rate and Track app and PH Multi Carrier Shipping Label app?

The discrepancy with international shipping charges, where customers are not paying full rates including taxes and duties from your FedEx account, can arise from how the apps fetch and apply rates. To resolve this, first verify that your FedEx account settings are correctly integrated and updated within both apps. Ensure that the apps have permission to fetch and apply duties and taxes dynamically from FedEx. If issues persist, gather detailed screenshots showing the shipping charges and how they differ at checkout, then contact PluginHive support with these details for troubleshooting. Additionally, booking a support call can help clarify your specific setup and allow a PluginHive specialist to guide you in configuring the apps correctly to pull through the full international shipping charges, taxes, and duties.

Why are my international shipping labels printing at the wrong size despite selecting 100mm by 150mm (4×6 inches) for both FedEx and Australia Post in PluginHive?

Australia Post international shipments default to A4-sized labels because their international shipping process requires additional customs information that fits only on A4 labels. Even if you select 4×6 inches (100x150mm) label size, the system overrides this to A4 for Australia Post international shipments. For FedEx, verify label settings under the carrier’s configuration, but be aware that Australia Post’s requirement for customs clearance will enforce A4 labels for their international shipments.

Why are my FedEx pickups failing with the error “Invalid Pickup Day”?

The “Invalid Pickup Day” error occurs because FedEx pickup requests can only be scheduled for the current day or the next day based on the pickup cutoff time. In your case, Saturday pickup is not enabled, so when the system tries to schedule a pickup for Sunday (which is a FedEx holiday), it fails. To resolve this, do not request pickups for Sundays; instead, request a pickup on Sunday to schedule it for Monday. Ensure that your requested pickup days align with the FedEx operational days to avoid this error.

Why are my FedEx pickup requests not showing in their system, and how can I verify if the pickup is scheduled?

Once you successfully request a FedEx pickup through the PluginHive app, the FedEx team receives the pickup details, which should be stored in their system. However, when you log into your FedEx account, you will only see the tracking number for the shipment, not the pickup request itself. To verify the pickup status: 1. Obtain the Pickup Number generated by the PluginHive app for your shipment. 2. Contact FedEx customer support directly and provide them the Pickup Number. 3. Confirm with FedEx whether they have received and scheduled the pickup request in their system. This direct communication is necessary because pickup requests do not automatically appear in the FedEx online dashboard.

Why are electronic proforma invoices not sent automatically to FedEx through the app?

To enable automatic sending of electronic proforma invoices (Electronic Trade Documents) to FedEx, follow these steps: 1. Go to App Settings. 2. Navigate to Carriers, then select FedEx. 3. Expand the “Other Details” section. 4. Enable the ETD (Electronic Trade Documents) option. 5. Upload your official Signature and Company Letterhead images, ensuring they meet the required format and size specifications. Once these steps are completed, Commercial Invoices and other customs documents will be electronically uploaded for orders shipped via FedEx through the app.

Why am I seeing BatchFailed errors when importing the product CSV exported from PH FedEx App into the PH Multicarrier Shipping Label app, and how can I successfully import my product dimensions?

The BatchFailed errors occur because the product CSV format of the PH FedEx App differs from the format required by the PH Multicarrier Shipping Label app. To successfully import your product dimensions: 1. Export the product CSV file directly from the PH Multicarrier Shipping Label app (not from the FedEx app). 2. Update the LxWxH (length, width, height) dimensions and other necessary product information in this exported CSV file. 3. Re-import the updated CSV file back into the PH Multicarrier Shipping Label app. This approach ensures the data matches the required format and enables smooth importing without errors.

Why am I receiving a “Customer is Cash Only” error when trying to connect my FedEx account in the PluginHive app, even though my account is active and I regularly book shipments?

The “Customer is Cash Only” error usually indicates that FedEx has flagged the account as restricted for API integrations, often due to expired credit card information or payment issues. However, if your account is active and you regularly book shipments, this error may stem from one of the following: 1. **Account Configuration Issue:** Your FedEx account might still be set up as “Cash Only” or limited to certain billing methods, which can restrict API access. 2. **Technical Glitch:** There could be a temporary system or integration glitch between FedEx and the PluginHive app. To resolve this issue, follow these steps: 1. **Verify Billing Setup:** Confirm directly with your FedEx account manager whether your account is designated as “Cash Only” or supports other billing methods such as invoicing. 2. **Confirm API Access:** Ensure your FedEx account is enabled for API integration and that there are no restrictions imposed by FedEx blocking third-party app connections. 3. **Re-enter Credentials:** In the PluginHive app, carefully re-enter your FedEx account credentials, double-checking for accuracy and completeness. 4. **Consult FedEx Account Manager:** Reach out to your FedEx account representative to verify the above and request any necessary account adjustments. 5. **Schedule Support Call:** If the issue persists after these steps, you can arrange a support call with PluginHive for further setup assistance and troubleshooting. These steps should help identify and fix any account-based or technical reasons preventing your FedEx account from connecting successfully to the PluginHive app.

Why am I not seeing FedEx shipping rates in the MultiCarrier app for my store in Hong Kong?

FedEx does not support domestic shipments within Hong Kong, so FedEx rates will not appear for domestic shipping zones. To see FedEx rates, you must configure the shipping profiles in your store to include international shipping zones from Hong Kong. This means: 1. Ensure your shipping profile has an international zone configured for shipments originating from Hong Kong. 2. Assign the MultiCarrier app rates (including FedEx) to this international shipping zone. 3. When customers check out with international destinations, FedEx rates will then be displayed correctly. FedEx rates will not show for purely domestic Hong Kong shipments because the service is unavailable for that route.

Where should the Recipient Customs ID be stored in Shopify to enable mapping for FedEx Special Services fields within PluginHive?

It is preferable to store the Recipient Customs ID in the order-level metafields in Shopify rather than customer-level metafields, as PluginHive supports mapping from order metafields for FedEx shipment customs fields. If the ID currently resides in customer metafields, consider using Shopify Flow or other automation tools to copy or create this data into an order metafield during checkout or order creation. This approach enables PluginHive to reference that order metafield for populating the FedEx Customs ID fields on shipping documentation.

When I generate a FedEx shipping label through the app, why does the shipment not appear in my FedEx Ship Manager account, and is this normal?

Yes, this is normal behavior. Labels generated and pickups scheduled via the app are processed directly through FedEx APIs and do not reflect in the FedEx Ship Manager interface. However, these labels and pickup requests are valid and can be used for your shipments. Additionally, you can manually schedule a pickup within the app for any order with a successfully generated label by selecting the order and clicking the “Request Pickup” button.

What should I do if I want to use FedEx Freight services since the UPS TForce Freight LTL service is no longer supported?

Since UPS TForce Freight LTL is no longer supported in the app, you should consider setting up FedEx Freight services for your heavy or freight shipments. To do this: 1. Remove UPS TForce Freight services from your app settings. 2. Set up your FedEx account credentials within the app. 3. Configure freight shipping rules if applicable for heavy products. By configuring FedEx Freight correctly, you can continue to offer freight shipping options to your customers without disruption.

What should I do if I cannot join the scheduled PluginHive support call for USPS or FedEx integration assistance?

If you miss or cannot join your scheduled support call, you should reschedule by booking a new slot through the PluginHive appointment system here: https://appointments.pluginhive.com/appointment/book-a-slot/. It is important to be present and punctual for the call to avoid delays since their support team prioritizes scheduled slots strictly due to prior commitments. Ensure your system has working microphone and screen-sharing permissions ahead of the meeting for effective troubleshooting.

What should I do if I activate FedEx International Connect Plus but only see other FedEx international services during checkout?

If you only see other FedEx services like International Economy and Priority despite enabling Connect Plus, ensure you have: 1. Added FedEx International Connect Plus in the **Rate Automation** settings section, which controls the rates shown at checkout. 2. Enabled International Connect Plus within the automation rules that affect rate display and label creation. 3. Verified your FedEx account authorization for Connect Plus service. Without account authorization, the service won’t appear correctly even if selected in the app. By completing these steps, the correct shipping rates from FedEx International Connect Plus should be available to customers during checkout.

What should I do if FedEx does not respond to my pickup issues after I have contacted my FedEx account representative?

If your FedEx representative does not respond or resolve the pickup request issue after you have contacted them, you should: 1. Inform PluginHive support about the lack of response or ongoing issue. 2. Provide any relevant details such as your FedEx account information, pickup numbers, and communication attempts with FedEx. 3. Request PluginHive support to directly contact FedEx on your behalf to escalate and help resolve the pickup problem. This coordinated approach facilitates faster resolution by involving PluginHive’s support team to engage FedEx directly.

What is the RequestResponse XML, and how is it useful if FedEx customer service does not recognize the pickup number provided by the app?

The RequestResponse XML is a file generated by the PluginHive app containing the full details of the pickup request sent to FedEx and the response received from their API. It includes: – Pickup request parameters submitted to FedEx – Confirmation and status information returned by FedEx’s system This document serves as a technical reference that can clarify discrepancies for FedEx support. Even if they do not recognize the pickup number displayed in the app, sharing this XML enables FedEx to verify the request details on their end. You can request this XML file from the PluginHive support team and provide it to FedEx for further clarification.

What is the process to enable electronic submission of customs documents for DHL and FedEx within PluginHive Multicarrier?

– **For DHL:** 1. Go to **App Settings > Carriers > DHL Express > Other Details**. 2. Enable the **Paperless Trade (PLT)** option and save the configuration. 3. This electronically submits customs paperwork to DHL, expediting customs clearance. – **For FedEx:** 1. Navigate to **App > Settings > Carriers > FedEx > Other Details**. 2. Enable **Electronic Trade Documents (ETD)** by toggling the option on. 3. Upload your **Customer Signature** and **Company Letterhead (logo)** files, which FedEx requires for verification. 4. Optionally enable “Post upload documents” if you want to submit commercial invoices or other docs after shipment creation. 5. Save settings. This setup allows submitting customs documents electronically for FedEx shipments, streamlining import/export compliance.

What is the formula for calculating volumetric (dimensional) weight with FedEx in pounds?

For FedEx shipments, the volumetric weight in pounds is calculated using the formula: Volumetric Weight (lbs) = (Length × Width × Height) ÷ 166 where Length, Width, and Height are measured in inches. This formula applies to shipments within the U.S. and international packages. If using metric units (centimeters), the formula is: Volumetric Weight (kg) = (Length × Width × Height) ÷ 6000

What is the equivalent of DHL’s Paperless Trade (PLT) setting in FedEx on PluginHive Multicarrier, and how do I manage Importer of Record (IOR) settings for FedEx?

– **Equivalent to PLT for FedEx:** Enable **Electronic Trade Documents (ETD)** in the app by going to App > Settings > Carriers > FedEx > Other Details and toggling ETD on. This allows you to submit customs documents electronically. – You can also enable “Do you want to post-upload documents?” to upload documents after shipment creation. – To enable ETD, you must upload your company’s Customer Signature (the signature of the person who signed the FedEx contract) and Company Letterhead (logo) as FedEx requires these credentials. – **Importer of Record (IOR):** The IOR is responsible for customs compliance and duties. Typically, the customer (buyer/consignee) is the IOR, but it can be assigned otherwise. In PluginHive: 1. Go to App > Settings > Carriers > FedEx > Other Details. 2. Enable or configure the Importer of Record option accordingly to designate who is responsible (sender or receiver).

What does the “Inactive Customer Account” error mean for my FedEx account in PluginHive, and how can I resolve it?

The “Inactive Customer Account” error indicates that your FedEx account has been locked due to inactivity or inactive credit privileges. To resolve this issue: 1. Contact your FedEx sales manager or the FedEx support team directly to inquire about the status of your account. 2. Verify if your account has been locked or if there are any credit-related holds causing the inactivity. 3. Share any relevant error files or messages you received (such as the one from PluginHive) with FedEx to help them diagnose the issue faster. 4. Once FedEx reactivates your account or resolves the credit issues, the error should no longer appear in PluginHive. If you continue to experience issues after contacting FedEx, consider reaching out to PluginHive support for further assistance.

What do the “Event Notifications” and “Importer of Record” settings mean in the FedEx setup?

– Event Notifications: This setting enables automatic updates to be sent to customers or store administrators about the shipment status and key events during the shipping lifecycle, ensuring timely communication about deliveries or issues. – Importer of Record: This setting defines who is responsible for customs declarations and payment of import duties and taxes. This can typically be set to the shipper or the customer, depending on your business preference and shipping agreements. Correct configuration ensures compliance with customs regulations and proper handling of import taxes.

What do FedEx-specific settings such as “One Rate,” “Event Notifications,” “FedEx Home Delivery,” “Hold at Location,” and “Auto Upload CSB5” mean in PluginHive?

– **One Rate:** A FedEx pricing program offering flat-rate box shipments regardless of weight/distance; if you have this arrangement, you may enable related settings. – **Event Notifications:** Controls whether shipment status updates (pickup, in transit, delivered) are sent to customers or recipients; enables tracking communication. – **FedEx Home Delivery:** Enables specific FedEx home delivery options like leaving packages without signature if no one is home; should be enabled if you want these services to apply automatically. – **Hold at Location:** Allows shipments to be held at a FedEx facility for customer pickup instead of home delivery. – **Auto Upload CSB5:** Automates uploading of customs data required for cross-border shipments (CSB5 is a FedEx-specific customs security form); enables smoother customs processing. These settings should be configured according to your shipping preferences and agreements with FedEx.

What detailed product description information is FedEx requiring on shipping documentation, and how should it be formatted in PluginHive?

FedEx requires a detailed description on Commercial Invoices including: – What the item is (e.g., scarf, cap, tote). – What material it is made of, with percentages if applicable (e.g., silk, cotton %). – Intended use of the item (e.g., ladies/unisex scarf, cap, tote). In PluginHive, make sure your product descriptions or custom fields used in CI generation include all three components clearly and concisely. This ensures compliance with FedEx customs documentation requirements and avoids shipment delays.

What can I do if my collection requests through the PluginHive app are not being collected consistently by FedEx?

If pickup requests made via the PluginHive app are intermittently not collected, follow these steps to troubleshoot and resolve the issue: 1. Verify the status of your pickup requests directly within the app to confirm they are registered correctly. 2. Use the Pickup Number shown in the app for each request and contact FedEx customer support to inquire about the status of your scheduled pickups. This helps ensure FedEx is aware of your requests and can provide specific updates. 3. If FedEx is not collecting despite successful requests in the app, consider placing pickup requests directly on the FedEx website as a backup measure. 4. Maintain communication with FedEx to escalate and resolve ongoing collection problems. Following these steps helps identify whether the issue lies with the app’s request submission or with FedEx’s pickup execution, enabling more effective resolution.

What are the requirements for sending commodity information for international shipments via FedEx through PluginHive?

1. Detailed commodity information must be provided for international shipments to FedEx. 2. There is a limit on the number of commodities that can be processed within a single shipment, though the exact maximum number is best confirmed with your FedEx Account Manager. 3. You can also test processing shipments directly on the FedEx website to observe the allowed number of commodity details per shipment. 4. Providing detailed and accurate commodity information ensures compliance and smooth customs processing.

What are the correct FedEx service types for shipments originating from India, and how should they be configured in PluginHive?

For shipments from India using FedEx, you should configure the service types as either “International Priority Freight” or “International Economy Freight.” These are the valid FedEx Freight service options available for India shipments. To configure this correctly in PluginHive: 1. Access your shipping settings in the PluginHive app. 2. Select FedEx as the carrier and ensure Freight services are enabled. 3. Set the service type explicitly to either “International Priority Freight” or “International Economy Freight” depending on your shipping needs. 4. Avoid using unsupported or invalid service codes such as “FXE” to prevent integration failures. 5. Verify these settings with your FedEx account manager if you face issues.

The FedEx pickup never arrived even though the app shows the request completed successfully. What steps should I take?

If the pickup request in the app shows successful completion but the pickup did not occur: 1. Locate the Pickup Number generated by the app (visible in the Pickup tab or related communication). 2. Contact your FedEx Account Representative or FedEx customer support directly with this Pickup Number to inquire about the missed pickup. 3. Provide them with the RequestResponse XML file associated with the pickup request from the app, as it contains detailed information from the FedEx API. 4. The FedEx team can use this information for further investigation. Note: The PluginHive app generates and sends the pickup request via FedEx API, but the actual pickup execution is handled by FedEx.

Some FedEx orders are not appearing in the PluginHive app after fulfillment. Why might this happen, and how can I resolve it?

Orders containing custom products may not appear in the regular shipping workflow of the PluginHive app because the app automatically sends these to the **Not to Ship** view, assuming they do not require shipping. To verify and manage these: 1. In the PluginHive app, go to **Views → Not to Ship** to check for such orders. 2. If you frequently receive custom product orders that need to be shipped, you can request to enable the **Custom Order Fulfillment** feature. 3. This feature allows shipping of orders categorized as custom, making them available in the shipping workflow. Please monitor how many such orders you receive monthly and inform PluginHive support if you want this feature enabled.

Is there a way to configure the PluginHive app so that it only imports orders with Shopify shipping options containing the words “FedEx” and “Postnord,” while excluding others like Deutsche Post and DHL Express?

The app imports all Shopify orders that are in unfulfilled status automatically and does not support filtering orders on import based on shipping method. However, you can set up automation rules within the app to manage orders post-import: 1. Since your DHL and Deutsche Post shipping options have distinct names, you can create rules in the app that move orders with these shipping options automatically to the “Not To Ship” section. 2. For this to work efficiently, it is best to have consistent and common shipping option names across your shipping zones for FedEx and Postnord orders. This reduces the complexity of rule creation. 3. If a common shipping option name is not possible for FedEx or Postnord across zones, you can share the planned shipping option names so that tailored automation rules can be created. Note: Creating filtering rules for each unique shipping option is not recommended as it can lead to confusion and maintenance issues.

Is there a way to automatically sync tracking numbers from FedEx labels to Shopify orders instead of manually entering them?

Currently, the PluginHive app processes Shopify orders and generates FedEx shipping labels, but the app does not automatically update the tracking numbers on Shopify orders after label creation. To keep Shopify orders’ fulfillment status and tracking updated, you typically need to manually paste tracking numbers into Shopify. However, to streamline this, you can: 1. Review your app and Shopify integration settings to ensure tracking sync is enabled if available. 2. Contact PluginHive support to check if the latest versions or app settings support automatic tracking sync for FedEx labels. 3. Use third-party automation tools or Shopify Flow (if applicable) to automate tracking updates using the shipment data exported from the PluginHive app. If none of these options work for your current setup, manual entry of tracking numbers remains necessary, especially for bulk orders.

Is it possible to set up different default printing settings for different shipping carriers, such as automatically printing commercial invoices only for FedEx shipments and not for others in PluginHive?

Currently, you can enable printing of Commercial Invoices from the Print Settings, but this setting applies to international orders generally and is not carrier-specific by default. You can do the following: 1. Enable Commercial Invoice printing under the Print Settings if you want them printed for international shipments. 2. After generating shipping labels, you can manually select which documents to print per order or carrier while performing bulk printing. 3. There is no built-in feature to automatically print commercial invoices exclusively for FedEx shipments while disabling them for other couriers. You would need to manually select or deselect document types when printing in bulk. If you require tailored assistance or detailed configuration help, it is recommended to schedule a personalized consultation via a support call or Zoom meeting with the PluginHive team.

Is it possible to select the Incoterms, such as Delivered Duty Paid (DDP), for shipments before generating the label in PluginHive Multicarrier, and how can I configure this for DHL and FedEx?

Yes, you can select the Duty Payment Type (Incoterms like DDP) within PluginHive Multicarrier, but this is a carrier-specific setting configured in the app: – **For DHL:** 1. Go to App > Settings > Carriers > DHL > Other Details. 2. Set the Duty Payment Type to ‘Sender’ to reflect DDP responsibility. – **For FedEx:** 1. Go to App > Settings > Carriers > FedEx > Other Details. 2. Set the Customs Duty Payor to ‘Sender’ to indicate that the sender pays duties and taxes (DDP). Note: These settings affect only new shipments created after the change.

Is it possible to display estimated delivery times for HK Post shipping options in the PluginHive app, similar to how FedEx shows delivery times? If not, how can I disable slow services like Surface Parcel to avoid customer complaints?

Currently, the PluginHive app does not support displaying estimated delivery times for HK Post shipping options within checkout by default. To manage this and avoid customer concerns over slow delivery methods like Surface Parcel, you have two options: 1. Disable or hide specific HK Post services that have long delivery times by setting up automation or shipping rules within the app to exclude those services from checkout (e.g., Surface Parcel). This requires creating a rule filtering out HK Post service codes corresponding to slower methods. 2. If you want to display delivery times as part of product or shipping information on your storefront, you would need to customize your Shopify store’s theme or use an app that supports delivery time estimates, as PluginHive does not inject this data automatically. To remove unwanted HK Post services from checkout: – Go to the PluginHive app Shipping Rules or Automation Rules section. – Locate the rule currently enabling HK Post services. – Modify the rule to exclude slow delivery services by their service names or codes. – Save changes and test checkout to confirm those services no longer display. This approach prevents customers from selecting slower methods that could lead to dissatisfaction.

Is it necessary to connect a FedEx Freight account in the app to use FedEx Freight services from Sweden?

No. FedEx Freight LTL accounts are only provided for USA, Canada, and Mexico. For shipping freight from Sweden, FedEx regular freight services (including FedEx Freight 1 Day, 2 Day, and international freight) are available without needing to connect a FedEx Freight account in the app. Freight shipments above around 68 kg are handled by FedEx Freight services automatically.

Is a customer signature required on all FedEx shipping labels generated through PluginHive?

The signature that needs to be added is the store owner’s signature, not the customer’s. Once you upload the store owner’s signature in the FedEx settings within PluginHive, this signature will automatically appear on the Commercial Invoice for all new FedEx international shipments. This signature is embedded on the label documentation generated by FedEx and does not require a customer signature on the label itself. To enable this, upload the signature under PluginHive App -> Settings -> Carriers -> FedEx -> Other Details, and check by generating a new FedEx international order label.

In which app do the orders appear for FedEx shipments and where do I generate shipping labels?

The orders imported from your store when customers select FedEx show up in the PH Multi Carrier Shipping Label App. This is also the app where you generate and print shipping labels, request pickups, fulfill orders, and track shipments. For detailed guidance, visit: https://www.pluginhive.com/knowledge-base/setting-up-shopify-multi-carrier-shipping-label-app/

If the pickup number provided by PluginHive does not match the FedEx system, who is responsible, and what should I do?

The pickup number returned by FedEx is passed through the PluginHive app as received from the FedEx API, and the app itself has no control over this value. If the FedEx pickup number shown in the PluginHive app differs from what FedEx recognizes, you should: 1. Share the RequestResponse XML file (provided by PluginHive) with FedEx support for verification. 2. Provide your FedEx Account Representative’s contact information to PluginHive support; they can communicate directly with FedEx to resolve discrepancies. 3. Understand that PluginHive can assist by liaising with FedEx but ultimate verification and correction must come from FedEx. PluginHive recommends coordinating with FedEx support using these documents to ensure correct pickup identification.

If I have accounts with BlueDart and FedEx, how does PluginHive integrate with these to automate order pickup and delivery processes?

Once you have active accounts with BlueDart and FedEx for domestic and international shipments, you can connect these accounts to PluginHive’s platform. We offer the “PH Multi Carrier Shipping Label” app for Shopify, which integrates multiple carrier APIs into one solution. After connecting your carrier accounts within this app, it automates order processing tasks such as: 1. Fetching live shipping rates at checkout. 2. Generating shipping labels for your orders. 3. Requesting carrier pickups automatically. 4. Tracking shipments through carrier systems. This integration centralizes your shipping workflows and reduces manual effort by coordinating pickups and label generation through the PluginHive app.

How to troubleshoot and fix ongoing FedEx pickup failures when error responses indicate invalid ready times in the PluginHive system?

When you receive an “Invalid Ready Time” error from FedEx during pickups, it means the “Ready Timestamp” sent in the API request does not comply with FedEx’s allowable pickup schedule for your zone. To troubleshoot: 1. Verify the exact pickup start and cutoff times with FedEx for your location. 2. In the PluginHive app, update the pickup start time and company close time for FedEx to match FedEx’s requirements. 3. Ensure the “Ready Timestamp” (the time your shipment is ready for pickup) falls within these allowed hours. 4. Collect the API request and response SOAP messages (as shown in the PluginHive system logs) to identify mismatches or errors with the FedEx team. 5. Contact your FedEx representative to ask about running the “Pickup Availability API” to confirm if pickups are available for requested times. 6. Adjust your pickup times accordingly based on the Pickup Availability response. 7. Retry the pickup request after correcting these details. This approach ensures your FedEx pickup requests are sent with times aligned to FedEx’s operational constraints, reducing failure incidence.

How should pickup times and cutoff times for FedEx be set in the PluginHive app to ensure successful pickups?

Based on your location, FedEx pickup cutoff time is typically 2:30 PM. To configure successfully: 1. Set the **Store Pickup Time** (start time) at 2:30 PM in the PluginHive app under FedEx carrier settings. 2. Set the **Company Close Time** (end time) at least 2 hours later, e.g., 4:30 PM or later. 3. Make sure you submit pickup requests by 12:30 PM daily, which is at least 2 hours before cutoff, for same-day pickup eligibility. 4. Avoid scheduling pickups after 12:30 PM on Fridays until 12:30 PM on Sunday, as pickups are unavailable during weekends. 5. Confirm and adjust these times with FedEx if needed, based on your zone’s pickup availability. Following these timings ensures proper pickup scheduling and reduces failed pickup attempts.

How is the Importer of Record (IOR) handled in PluginHive Multicarrier for FedEx and DHL shipments?

– The Importer of Record is responsible for customs compliance, duties, taxes, and documentation for international shipments. – In PluginHive Multicarrier: – For **FedEx**, you can configure the IOR by enabling and setting the Importer of Record option under **App > Settings > Carriers > FedEx > Other Details** to designate whether the sender or receiver acts as IOR. – For **DHL**, PluginHive currently does **not** support IOR configuration within the app. You may need to manage this through DHL’s own systems or workflow outside the app.

How does FedEx’s requirement affect product description handling for commercial invoices via PluginHive?

FedEx requires the inclusion of the Manufacturer Identification Number (MID) in product descriptions on commercial invoices due to tariff-related regulations. Consequently: 1. The description must contain MID, which varies per product type. 2. Merchants need to add custom variant-level descriptions with MID included, rather than relying on default product titles or descriptions. 3. PluginHive supports variant-level description customization to comply with such carrier-specific requirements. 4. Currently, you can add and update these variant-level descriptions via CSV import once variant naming issues are resolved in the app.

How do I upload the company letterhead/logo for enabling FedEx Electronic Trade Documents (ETD) in PluginHive Multicarrier?

– For FedEx ETD activation, you must upload two credentials: your **Customer Signature** (person authorized on FedEx contract) and your **Company Letterhead** (the company logo). – Only the **company logo** needs to be uploaded as the Letterhead; including address or additional information is not required. – Upload these files via **App > Settings > Carriers > FedEx > Other Details** in PluginHive. – If you have trouble uploading and saving the logo yourself, support can assist with the upload to ensure ETD is enabled correctly.

How do I set up international shipping with FedEx, TNT, and Australia Post using PluginHive?

To enable international shipping rates for FedEx, TNT, and Australia Post through PluginHive, follow these steps: 1. **Obtain Carrier Accounts:** Ensure you have active accounts with FedEx and Australia Post (and TNT if needed). You will need your account numbers and billing details. 2. **Connect Accounts in PluginHive App:** – Log in to the PluginHive dashboard on your store. – Navigate to the shipping carriers setup section. – Add your FedEx and Australia Post account details by entering the account number, billing information, and any required API credentials. 3. **Configure Available Shipping Destinations:** – In your Shopify admin, configure your store to support international shipping by adding countries in **Shopify Markets** or your shipping settings. – Ensure that multiple countries are enabled as shipping destinations so that customers can select their country during checkout. 4. **Verify Checkout Settings:** – Confirm that the checkout page allows customers to enter shipping addresses outside Australia. – This is crucial because the PluginHive app fetches shipping rates based on the selected shipping address during checkout. 5. **Test International Shipping:** – Place test orders selecting various international countries to ensure rates from FedEx, TNT, and Australia Post display correctly. If you need assistance with adding countries or checkout configuration, you may contact Shopify support directly, as PluginHive focuses on shipping rate integrations.

How do I generate a FedEx pickup request for an order in PluginHive?

To generate a FedEx pickup request in PluginHive, follow these steps: 1. Ensure that the shipping label for the order is successfully generated first. 2. Before fulfilling the order in the app, raise the pickup request within the PluginHive system. 3. If the order has already been fulfilled and you did not raise the pickup request beforehand, you cannot generate the pickup request through PluginHive for that order. 4. In such cases, manually raise the pickup request directly on the FedEx website at fedex.com. This process ensures proper scheduling of the FedEx pickup in alignment with your order fulfillment workflow.

How do I fix FedEx pickup request failures in the PluginHive app?

FedEx pickup failures often result from incorrect or incomplete pickup time configuration. PluginHive support can update the pickup time settings within the app on your behalf. After this update, you should verify if pickup requests raise successfully. Ensure that pickup time windows and credentials configured in the app match your FedEx account settings.

How do I enable Delivery Duty Paid (DDP) for FedEx and DHL services in the PH MultiCarrier Shipping Label app to allow customers to pay duties?

To enable DDP and configure duty payments for FedEx and DHL in the PH MultiCarrier Shipping Label app, follow these steps: 1. For FedEx: – Go to **App Settings** in the plugin. – Navigate to **Carriers > FedEx > Other Details**. – Find the **Terms of Sale** option and select **DDP**. – Click **Connect** or **Save** to apply the changes. 2. For DHL: – Go to **App Settings > Carriers > DHL**. – Locate the **Duty payment type** setting. – Choose whether the duty payment type will be **Sender** or **Recipient**. – Click **Connect** or **Save** to apply. Please note, currently the PH MultiCarrier Shipping Label app does **not** allow customers to pay duties during checkout. Duties are collected at the time of delivery according to the configured settings.

How do I configure Delivery Duty Paid (DDP) shipping terms for FedEx in the PluginHive app so customers see duties paid upfront?

To set up DDP shipping terms for FedEx in the PluginHive app: 1. Navigate to App Settings. 2. Select the Carrier tab and choose FedEx. 3. Expand the “Other Details” section. 4. Set the “Terms of Sale” option to “Delivered Duty Paid.” This configuration enables displaying shipping with duties included upfront to customers for FedEx shipments.

How can PluginHive support help me resolve issues with pickups if I provide my FedEx Account Representative’s email?

By providing your FedEx Account Representative’s email address to PluginHive support: 1. PluginHive can include the FedEx representative in the communication thread regarding your pickup issue. 2. They can share the relevant pickup request details and the RequestResponse XML directly with FedEx on your behalf. 3. This direct contact facilitates faster investigation and resolution of integration or pickup scheduling issues between PluginHive and FedEx. 4. It reduces your need to act as an intermediary when FedEx pickup numbers or requests appear mismatched. You are encouraged to share this information if you want PluginHive to actively coordinate with FedEx support.

How can international vendors use FedEx accounts with PluginHive if they are located in different countries?

For international vendors to use FedEx shipping through PluginHive, one of the following conditions must be met: 1. The vendor’s country must match the country associated with the FedEx account being used. Otherwise, that FedEx account cannot be used for shipments originating from a different country. 2. Each vendor must have their own FedEx account registered under their respective business address in their country.

How can I verify if FedEx pickups are being requested correctly after December 7th?

To confirm that FedEx pickups are being requested properly: 1. Check your PluginHive app shipment activity for pickup requests after December 7th. 2. If no pickup requests appear, verify that your pickup time and company close time settings are accurate. 3. Navigate to **App Settings** -> **Carriers** -> **FedEx** -> **Other Details** and update the times if necessary. 4. Generate a new shipping label and attempt to request a pickup. 5. Monitor the pickup request status and ensure that it goes through successfully. This verification helps confirm your scheduling parameters are correct and pickups are being requested as expected.

How can I set up my account to collect all taxes and duties at checkout for Canadian shipments using FedEx?

To collect all taxes and duties from customers during checkout for Canadian shipments via FedEx, navigate in the app to Settings -> Carrier -> FedEx -> Other Details. Here, set the customs duties payment type to “Sender.” This setting means you, as the sender, collect taxes and duties from the customer at checkout and pay them to FedEx, rather than FedEx collecting from the recipient upon delivery (which is the “Recipient” option). Adjusting this setting ensures duties and taxes are charged at checkout.

How can I schedule a FedEx pickup for tomorrow using the PluginHive app?

To schedule a FedEx pickup for the next day: 1. Navigate to the Pickup tab in the app (Views > Pickup). 2. Retry or create a new pickup request before 1 PM local time, as any requests made before 1 PM are automatically scheduled for pickup starting from 3 PM the next day (based on the default Pickup Start time). 3. If needed, adjust the Pickup Start time in the app settings to fit your schedule (e.g., changing it from 3 PM to 4 PM). This process ensures your pickup request is set for the next day.

How can I resolve the error “3001 invalid customer account number” when adding TNT or FedEx Australia accounts for domestic shipments in PluginHive?

To resolve the “3001 invalid customer account number” error when adding TNT or FedEx Australia accounts, follow these steps: 1. Confirm that you are adding the correct carrier for your shipment type: – Use the TNT Australia account only for domestic shipments within Australia. – Use the FedEx Australia account only for international shipments originating from Australia. 2. Verify the accuracy of your account credentials: – Double-check the Username and Password associated with your TNT or FedEx account. – Ensure that the Account Number or Customer Account Number entered is accurate and corresponds exactly with what your carrier account specifies. – Confirm if any Prefix is required for your account number and include it correctly. 3. If you continue to face issues, contact PluginHive support with your exact Username, Password, Account Number, and Prefix so they can assist further. By carefully verifying and entering accurate credentials depending on the shipment type, you can avoid and resolve the error 3001 invalid customer account number.

How can I fix the issue where I am unable to save the company logo for FedEx ETD in PluginHive Multicarrier?

– If the app does not allow saving the logo after upload, contact PluginHive support for assistance. They can manually upload the logo on your behalf to complete ETD setup. – Once the logo is successfully uploaded alongside the Customer Signature, ETD will be fully activated for your FedEx shipments, enabling electronic customs documentation submission.

How can I fix the “internationalDetail importerOfRecord – TIN Number can not exceed 18 characters” error when generating FedEx labels?

This error means the GB EORI number entered exceeds the allowable length of 18 characters. To fix it: 1. Navigate to your FedEx Account Settings within the PluginHive app. 2. Locate the field for the GB EORI number. 3. Update the GB EORI number so it contains fewer than 18 characters. 4. Save the changes. 5. Reprocess the order and attempt label generation again. These steps will resolve the error and allow the label to generate successfully.

How can I find out when my FedEx pickup will take place after starting the pickup and receiving a pickup code?

To check the details of your FedEx pickup, follow these steps: 1. Open the PluginHive app. 2. Navigate to the **Views** section. 3. Select **Pickup** to see the list and details of your scheduled pickups, including the status and pickup codes. However, to get the exact pickup timing for your orders, you need to directly contact the FedEx team, as they control the actual pickup schedule.

How can I extend the free trial period for the PluginHive FedEx shipping app?

To extend the free trial for the PluginHive app on your Shopify store: 1. Contact PluginHive support with a request for a trial extension, providing your store details and reason for extension. 2. Support will review your account usage and may extend the trial period based on your evaluation needs. 3. Once approved, support will update the trial status on your store app installation, allowing you to continue using full features without interruption. 4. Confirm the extension by checking the app dashboard or via communication from PluginHive support. Note: Trial extensions are granted on a case-by-case basis, considering customer engagement and usage.

How can I ensure compliance with current US import rules regarding shipment purposes using PluginHive’s FedEx app?

Since US import rules require proper declaration of the shipment purpose, currently you should select the “Not Sold” purpose in PluginHive’s FedEx app for shipments intended for personal use, as this is the supported option with the current API. This approach aligns with FedEx’s system handling. When the app updates to the FedEx REST API, you should switch to using the newly available “Personal Use” option to better fit shipment purposes in compliance with updated regulations. Until then, continue using the “Not Sold” option to ensure proper documentation.

How can I enable the FedEx International Connect Plus service to show it as a shipping option for my customers at checkout?

To enable the FedEx International Connect Plus service and display it to customers during checkout, follow these steps: 1. Navigate to the app and go to **Settings** > **Shipping Rates** > **Rate Automation**. 2. Locate and edit the Auto Rule associated with FedEx services. 3. Within the Auto Rule editor, find the **Action Details** section. 4. Select **Add Carrier/Service** and choose **FedEx International Connect Plus** from the list of services. 5. Save your changes to ensure the service is included in shipping options. Additionally, verify with FedEx that your account is authorized to use the FedEx International Connect Plus service; this ensures the service will be properly reflected in your shipping rates.

How can I enable the Electronic Trade Documents (ETD) option in PluginHive Multi-Carrier Shipping to upload trade documents (invoices) electronically to FedEx for international shipments?

To enable the ETD option for FedEx shipments in PluginHive MC, follow these steps: 1. Navigate to **App Settings** -> **Carriers** -> **FedEx WW** -> **Other Details**. 2. Enable the **ETD** option. 3. Upload the **Customer Signature** (this should be the Store Owner’s Signature) and the **Letter Head** (Company’s Letter Head or Logo) within the size and format requirements. 4. Click **Connect** and then **Save** to apply the changes. These settings will only affect new orders processed after the update. Ensure the uploaded images comply with the pixel, size, and format restrictions to avoid upload errors.

How can I enable signature confirmation for FedEx and UPS shipments through the app?

To enable signature confirmation on your shipments, follow these steps: 1. Navigate to the app’s menu: Products → All Products. 2. Export the product list as a CSV file. 3. Open the CSV file and locate the column designated for “Signature” or signature option. 4. Update this column to enable signature confirmation for all desired products. 5. Save the CSV file. 6. Import the updated CSV back into the app by going to Products → All Products → Import CSV. This will enable the signature option for those products when creating shipments. For a detailed walkthrough, refer to the app’s CSV management article.

How can I enable electronic submission of customs documents for DHL and FedEx in PluginHive Multicarrier?

– **For DHL:** Enable Paperless Trade (PLT) by going to App Settings > Carriers > DHL Express > Other Details > Enable “Paperless Trade (PLT)” and save. – **For FedEx:** Enable Electronic Trade Documents (ETD) via App > Settings > Carriers > FedEx > Other Details > Enable ETD and upload your Customer Signature and Company Letterhead as required. You may also opt to enable post-upload documents if you want to submit them later.

How can I enable dynamic mapping for FedEx Special Services Recipient Customs ID from a Shopify metafield in PluginHive, specifically using customer.metafields.custom.vat_number or order.metafields.custom.vat_number to populate the Recipient Customs ID on FedEx CI/ETD for EU-B2B shipments?

PluginHive currently does not support direct customer-level metafield mapping for FedEx Special Services fields like Recipient Customs ID. To achieve a similar result: 1. Use the order-level metafield (e.g., order.metafields.custom.vat_number) for mapping, since customer-level mapping is not supported directly. 2. Contact PluginHive support to verify if your store setup can be customized or if a workaround exists based on your store’s metafields and FedEx integration. 3. Typically, dynamic mapping requires configuring PluginHive or FedEx integration settings to link metafield values to shipment customs fields. Because plugin interfaces vary, this might require support intervention or advanced configuration. 4. For tailored assistance, schedule a consultation call with PluginHive support to discuss the feasibility and setup specific to your store. Currently, there is no out-of-the-box feature available for this direct mapping, so collaboration with PluginHive support is recommended.

How can I enable dynamic mapping for FedEx Special Services Recipient Customs ID from a Shopify metafield in PluginHive, specifically mapping from customer.metafields.custom.vat_number or order.metafields.custom.vat_number to populate the Recipient Customs ID on FedEx CI/ETD for EU-B2B shipments?

Currently, PluginHive does not support direct customer-level metafield mapping for FedEx Special Services fields like Recipient Customs ID. However, to achieve a similar result, you can: 1. Use the order-level metafield (e.g., order.metafields.custom.vat_number) for mapping if customer-level mapping is not supported. 2. Contact the PluginHive support team to verify if your store setup can be customized to include this mapping, or if a workaround is available based on your store’s metafields and FedEx Special Services integration. 3. Typically, dynamic mapping involves configuring your PluginHive account or FedEx integration settings to link the desired metafield values directly to the shipment customs fields (like Recipient Customs ID). This may require support intervention or advanced setup since plugin interfaces vary. 4. To discuss exact feasibility and configuration, you should book a consultation with PluginHive support using their appointment system to tailor the solution for your store. At present, there is no out-of-the-box feature for this specific dynamic mapping; coordinating with PluginHive support is recommended for a customized setup.

How can I enable and display the FedEx Hold at Location option at checkout using the PH MultiCarrier Shipping Label app?

To enable and display the FedEx Hold at Location option at checkout using the PH MultiCarrier Shipping Label app, follow these steps: 1. Complete the app setup specifically for FedEx Hold at Location by following the official documentation here: https://www.pluginhive.com/knowledge-base/fedex-hold-at-location-at-shopify-checkout/?srsltid=AfmBOoosgX34dNgZvywrnchzqvfl9q-1LwQbGbkzRlYKUHWnMrzw284K#FedEx-Hold-at-Location-With-PH-Multicarrier-Shipping-Label-App 2. Once the setup is properly completed, the FedEx Hold at Location option will appear as a selectable shipping method on your store’s Cart page for customers during checkout. 3. When a customer selects this option and places an order, the chosen FedEx Hold at Location details will be captured and shown within the Shopify order information for your reference. This setup ensures customers can ship to a local FedEx facility for pickup using the app’s integration.

How can I change the shipping method for an international FedEx shipment in the PluginHive app before generating the shipping label?

To change the shipping method for an international FedEx shipment: 1. Go to the app dashboard and select **Orders**. 2. Open the specific order for which you want to prepare the shipment. 3. Click on **Change Shipping Method** within the order details page. 4. Choose your preferred shipping service from the available options (by default, the app selects the cheapest service, but you can override this). 5. Proceed to generate the shipping label using the selected shipping method. This allows you to customize shipping methods easily before label creation.

How can I change the pickup address or request a FedEx pickup for a return package created with the PluginHive app?

The PluginHive app does not support changing the pickup address or directly requesting pickup via the app interface. To arrange a pickup or change the pickup location, you need to: 1. Contact FedEx directly with your FedEx account representative. 2. Provide them with the return label copy and tracking number generated by the app. 3. Request FedEx to schedule a pickup at the desired customer address. Note: FedEx handles pickup scheduling manually outside the app, so coordinating pickup must be done directly with FedEx.

How can I change the Duties and Taxes billing option from Recipient to Sender (DDP) in the PluginHive FedEx shipping app on Shopify?

To change the billing option for Duties and Taxes in the PluginHive FedEx shipping app: 1. Open the PluginHive app on your Shopify store. 2. Navigate to **App Settings**. 3. Select **Carriers** and then choose **FedEx**. 4. Expand the **Other Details** section. 5. Locate the Duties and Taxes billing setting and select the desired option, such as “Bill to Sender (DDP).” 6. Save the changes to apply the updated billing settings to your shipments.

How can I change the “Country of Origin” or “Country of Manufacture” on the FedEx waybill and invoices generated by the PluginHive MultiCarrier Shipping Label app?

To ensure the correct “Country of Manufacture” appears on the waybill and invoices, follow these steps: 1. Update the “Country of Manufacture” detail directly on your Shopify product pages for each relevant product. 2. The PluginHive app automatically imports and uses product details, including “Country of Manufacture,” from Shopify for orders imported after that update. 3. To verify the update is reflected: – Process a newly imported order (one created/imported after updating the product info) in the app. – Generate the shipping label and invoice for that new order to check that the updated country displays correctly. 4. If you need to update an older order already imported before the product change: – Reprocess the order by changing its status in the app from its current state to “Initial,” then to “Prepare Shipment.” – Regenerate the shipping label and invoice for that order. 5. If the issue persists, provide the order number and permission for PluginHive support to cancel and regenerate the labels and invoices to further investigate. This process ensures compliance with tariff regulations by correctly declaring the origin country (e.g., SG instead of HK), which is critical for customs and duties calculation.

How can I authorize FedEx shipping rates through the PluginHive app if my store does not show FedEx as a shipping option?

To authorize FedEx shipping rates and display carrier-calculated shipping options like FedEx at checkout, you need to have Shopify’s ‘Carrier Calculated Shipping’ feature enabled on your store. This feature is a requirement from Shopify itself and must be activated before the PluginHive app can register and show these calculated rates. To enable it: 1. Contact Shopify support and request the activation of the ‘Carrier Calculated Shipping’ feature for your store. 2. Once Shopify enables this feature, go back to the PluginHive app and reauthorize the FedEx shipping option. 3. After successful authorization, FedEx shipping rates will become available as shipment options at checkout. If the ‘Carrier Calculated Shipping’ feature is not enabled, you will not see FedEx or other carrier-calculated rates in your shipping options, regardless of reauthorization attempts. Note that this limitation is due to Shopify policy, not the PluginHive app. Meanwhile, you can still use the app to generate shipping labels, request carrier-specific pickups, and share tracking details with your customers.

For FedEx shipments in PluginHive Multicarrier, should I select “Delivered Duty Paid” as the terms of sale and set “Purpose of Shipment” as “Sold”?

– Yes, if you, as the sender, intend to pay all duties and taxes (DDP), you should select “Delivered Duty Paid” under Terms of Sale. This ensures the recipient doesn’t bear customs fees. – For accurate customs classification, select “Purpose of Shipment” as “Sold” if the goods are part of a sales transaction. This correctly defines the shipment’s intent on customs documentation.

For efficient automation in PluginHive, how should I structure FedEx shipping option names in Shopify, especially if I want to include delivery time variations by region?

To simplify automation rule creation in PluginHive for FedEx shipping options: 1. Use only a few consistent shipping option names across all shipping zones, for example, “FedEx International Priority” and “FedEx International Connect Plus.” 2. Add delivery time or other regional variations in the optional description or supplementary text fields in Shopify Shipping settings rather than creating separate shipping option names for each region. 3. This approach helps keep automation rules clear, reduces complexity, and ensures all relevant orders are correctly identified and processed in PluginHive.

Does the PluginHive FedEx shipping app automatically mark shipments as Delivered Duty Paid (DDP)?

No, shipments are not automatically marked as Delivered Duty Paid (DDP). The billing for duties and taxes must be explicitly configured in the app settings. To set shipments as DDP (Bill Duties/Taxes to Sender), you need to change the option in the PluginHive FedEx app by navigating to **App Settings > Carriers > FedEx > Other Details** and selecting the appropriate billing option.

Does the PluginHive app automatically roll over failed pickup requests like FedEx or Canada Post to the next available pickup date?

Currently, the PluginHive app does not automatically roll over pickup requests that fail due to cutoff or timing issues to the next available day. You must manually reschedule the pickup within the app or through the carrier website for the next day. PluginHive support is exploring feasibility to add this feature in the future, but it is not yet implemented. Therefore, to avoid failed pickups: 1. Schedule pickups early enough before cutoff times. 2. Monitor pickup status and manually request pickups for subsequent days if pickup fails. 3. Contact carrier support or PluginHive if you face repeated scheduling issues.

Does the PH Multi Carrier Shipping Label app support integration with DHL Express and other couriers like FedEx or TNT for worldwide shipping from a Shopify store?

Yes, the PH Multi Carrier Shipping Label app supports integration with DHL Express, FedEx, and UPS for both domestic and international shipments. While TNT is not specifically mentioned, the app covers the major couriers commonly used for worldwide shipping. You must have an active account with the supported carrier(s) and add those account credentials within the app to use their shipping services.

Does the information in the “Ship From Address” and customer/person name fields determine what appears on shipping labels for Postnord and FedEx, as well as tracking information shown in the Postnord app and FedEx customer notifications?

Yes, the information entered in the “From Address” section of the PluginHive app is used primarily to generate the shipping labels that Postnord and FedEx use. This includes the Company Name and Person Name fields. The tracking notifications sent via the Postnord app or FedEx communications (such as SMS or email) are not controlled or formatted by PluginHive but rather sent directly by the carriers or Shopify emails. Therefore, the “From Address” directly affects the shipping label content, but tracking notification content is managed outside the PluginHive app.

Can the PluginHive Multi Carrier Shipping Label app display FedEx International Connect Plus rates and FedEx Freight rates?

Yes, the PluginHive Multi Carrier Shipping Label app supports displaying both FedEx International Connect Plus (FICP) rates and FedEx Freight rates. To use these features, you need an active FedEx account. The app allows you to show rates at checkout, generate shipping labels, print shipping documents, request pickups, fulfill orders, and track shipments. For detailed app capabilities, refer to the Product Page. There is a 14-day free trial to test the app before purchase. After installation, an onboarding session via Zoom can be arranged if needed.

Can the PluginHive app handle orders with a total value of zero for both products and shipping? Specifically, will there be any issues like with commercial invoices when shipping internationally using carriers such as Postnord and FedEx?

The PluginHive app can process orders with zero order value. However, most international shipping carriers require a minimum declared order amount, typically 1 unit of your currency, to process shipments. To avoid issues such as commercial invoice rejection or shipping delays, it is recommended to set the order value to at least 1, even for free or replacement orders, before importing them into the app.

Can PluginHive limit order processing to selected carriers such as FedEx and PostNord while excluding others like DHL Express?

PluginHive supports carrier filtering and exclusion to process only orders associated with selected carriers. This feature requires customization and is best configured during a one-on-one Zoom session with PluginHive support. They can assist you to import and process only orders from desired carriers (e.g., FedEx and PostNord) while excluding others like DHL Express.

Can my customer drop off the return package at a FedEx drop-off location instead of scheduling a pickup?

Yes, your customer can drop off the package at any convenient FedEx drop-off location. There is no need to make any changes or perform additional actions in the app to enable drop-off. This option is fully available to your customer by default.

Can I use FedEx, DHL Express, and other carrier accounts provided by PluginHive for international shipping, and can you provide the rate cards for these carriers?

PluginHive’s Multi Carrier Shipping Label App does not provide any carrier accounts directly. You need to create and add your own carrier accounts (e.g., FedEx, DHL Express) to the app. Once your accounts are linked, you can use the negotiated rates from those accounts to show shipping rates at checkout (if the Carrier Calculated Shipping feature is enabled), generate shipping labels, request pickups, and share tracking information. The app offers a 14-day free trial for testing these features with your own accounts. For the rate cards, you must contact the carriers (FedEx, DHL Express) directly as PluginHive does not provide them.

Can I use custom box sizes along with FedEx default boxes in PluginHive, and will the system distinguish between them without errors during order fulfillment?

Yes, PluginHive allows you to set up both custom boxes and FedEx default boxes simultaneously within the app. The system will automatically distinguish between custom and FedEx boxes at the time of order fulfillment. It selects the most appropriate box option based on the product’s dimensions and weight, ensuring that both types of boxes can coexist in your setup without causing any conflicts or errors.

Can I use 6-8 different shipping option names for FedEx in Shopify, such as multiple names for Priority and Connect Plus, to include delivery time variations by region, and still create effective automation rules in the PluginHive app?

Using 6-8 different shipping names for FedEx will complicate rule creation in the PluginHive app and is not recommended. Instead, you should: 1. Create consistent shipping option names across all shipping zones, for example, use just two names like “FedEx Priority” and “FedEx Connect Plus.” 2. Customize the expected delivery time description within Shopify Shipping settings zonally rather than changing the core shipping option name. 3. This approach simplifies creating automation rules in PluginHive based on a common shipping option name, making order filtering and processing easier and less error-prone. If you follow this approach, creating clear and maintainable automation rules in the app will be much more efficient.

Can I schedule FedEx pickups for days other than the same day using the app?

Yes, you can schedule FedEx pickups for either the same day or the next day within the app. The scheduling depends on the “Pickup Time” set in the app’s FedEx Carrier settings: 1. If you request a pickup at least two hours before the configured Pickup Time (default is 2 PM), the pickup is scheduled for the same day. 2. If the pickup request is made after this two-hour window, it will be scheduled for the next day. You can modify the Pickup Time (for example, setting it to 8 AM) in the app settings to control when same-day pickups cutoff, effectively making pickups always schedule for the next day if desired. To update this: – Navigate to App Settings -> FedEx Carrier Settings – Adjust the Pickup Time accordingly.

Can I limit the PluginHive app to process only orders from selected carriers such as FedEx and PostNord?

Currently, filtering or excluding orders from specific carriers within the PluginHive app is a feature that can be explored. This setup can be discussed and customized during a one-on-one Zoom session with PluginHive support. They can help configure your account to import and process orders only from desired carriers like FedEx and PostNord while excluding others such as DHL Express or Deutsche Post.

Can I adjust or add buffer days to the estimated delivery time shown for FedEx shipping methods in the PluginHive app?

Yes, you can add buffer days to the carrier-provided estimated delivery time to extend the displayed estimate at checkout. To do this: 1. Go to **App Settings -> FedEx Carrier Settings**. 2. Click to expand the **Other Details** section. 3. Enter the number of buffer days you want to add. This buffer will be added to the estimated delivery days provided by FedEx, and the adjusted estimate will be shown to customers on checkout.

Can FedEx packaging restrictions impact shipments from Hawaii to other US states or internationally, and can all FedEx boxes be used for shipping to any zone?

According to FedEx support, there are no zone-specific restrictions on FedEx packaging; any FedEx box can be used to ship to any destination regardless of the zone, including from Hawaii to other US states or internationally. However, FedEx imposes package weight criteria that vary by country or state, which can affect shipment eligibility depending on the package size and weight. As a result, the PluginHive app will be enhanced to better handle these weight and packaging restrictions automatically. Until this update, you should verify compliance with FedEx weight limits for your destination. For the most current list of available FedEx boxes and their specifications, please refer directly to FedEx.com or contact FedEx referencing case ID TR3005336 for further assistance.

Besides FedEx, DHL, UPS, and Aramex, which carriers does the PluginHive app support for shipments from India?

For international shipments originating from India, the PluginHive app supports only FedEx, DHL, UPS, and Aramex. For domestic shipments within India, the supported carriers include BlueDart, Amazon Shipping, XpressBees, and Delhivery.

After placing a test order with FedEx shipping carrier, what steps should I follow to complete the order shipment successfully?

After an order is placed with FedEx selected: 1. Open the PH Multi Carrier Shipping Label App. 2. Navigate to the Orders section and locate the order. 3. Select the order and click “Generate Label” to create the shipping label. 4. Once the label is generated, click “Print Document” to print the shipping label and required documents. 5. Optionally, request a FedEx pickup from the app by raising a pickup request for the order. 6. Mark the order as fulfilled in the app after shipping. For detailed instructions, please consult the setup article: https://www.pluginhive.com/knowledge-base/setting-up-shopify-multi-carrier-shipping-label-app/

After creating a FedEx return label in the app, what is the next step for FedEx to pick up the package from my customer’s address?

Once you create and download the FedEx return label via the app, you need to share this label with your customer. The customer can then either drop off the package at a FedEx drop-off point or request a FedEx pickup. The pickup scheduling and any changes to pickup address are handled directly with FedEx—these steps cannot be managed within the app. You or your customer must contact FedEx to arrange the pickup service at the customer’s address.

After adding a FedEx account, where will the orders placed with FedEx show up, and how can I deliver them using the app?

Once a customer places an order with FedEx as the shipping carrier, the order will be imported automatically into the PH Multi Carrier Shipping Label App. In this app, the FedEx service selected by the customer will be assigned to the order. You can then: 1. Generate shipping labels for the order. 2. Print the shipping documents. 3. Request a pickup from FedEx. 4. Fulfill the order by marking it as shipped within the app. 5. Track the shipment status through the app interface. For a detailed process flow, refer to the setup guide here: https://www.pluginhive.com/knowledge-base/setting-up-shopify-multi-carrier-shipping-label-app/

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Shopify Multi Carrier Shipping Label App