ups-banner-bg
ph_img_faq_page_image

FedEx Shipping Services & Packaging – Multi Carrier Shipping Label App for Shopify FAQs

    Learn about FedEx shipping services, packaging options, weight limits, and guidelines in Shopify

Questions in this section:

I have a FedEx account registered on LTLselect.com. How do I connect this with the PluginHive app? Do I need a separate FedEx account or will LTLselect.com credentials work?

PluginHive has not currently tested integration with FedEx LTLSelect accounts. The recommended process is: 1. Connect a standard FedEx account registered directly on fedex.com using the 9-digit FedEx Account Number and Billing Address. 2. Once the standard FedEx account is connected in the app, you will get an option to integrate your FedEx Freight (LTL) Account as well. 3. For specific details regarding FedEx Freight and its linkage with LTLSelect accounts, consult your FedEx Account Manager. In summary, LTLSelect.com credentials alone will not directly integrate; you need a standard FedEx account connected first for PluginHive integration.

How will PluginHive support the display of FedEx Freight shipping rates for Indian shipments in the near term?

PluginHive will be implementing enhancements to support FedEx Freight shipments from India using the correct carrier code “FDXE” and valid service types. These changes are planned to be released as part of an upcoming app update scheduled toward the end of the month. Once deployed: 1. PluginHive will fetch and display freight shipping rates properly for Indian-origin shipments, including International Priority Freight (IPF). 2. Users will be able to create rate automation rules that include India as a shipping origin for Freight services. 3. Product dimension and weight validation combined with these updates will enable accurate rate calculations and label generation for Freight shipments. Until the update is live, testing of Freight rates for Indian shipments will be limited, and users may not see rates for applicable products. Users are encouraged to verify product and shipping configurations in readiness and report any issues after the enhancement is released.

How was the FedEx One Rate setup verified during support assistance?

During support assistance (for example, via a Zoom call), the following was verified: 1. The customer had enabled the PluginHive app rates at checkout properly. 2. FedEx One Rate options, specifically for FedEx 2Day service, were confirmed as appearing correctly at checkout. 3. The customer was guided to ensure these settings remain enabled for accurate shipping rate display. 4. The support team stands ready to assist further if needed, once collaborator access is granted for deeper investigation.

How to set up FedEx shipping options like FedEx One Rate, custom box rates, and Ground Economy in the PluginHive app?

The PluginHive app allows configuration of multiple FedEx shipping services and package options as follows: 1. Access the FedEx settings section in the PluginHive app dashboard. 2. Choose the default service type, e.g., FedEx One Rate with FedEx envelope as default packaging for most shipments if you typically use envelopes. 3. Enable additional FedEx services such as FedEx normal rates, FedEx boxes, FedEx normal rates with custom boxes, and Ground Economy depending on your shipping needs. 4. The app lets you control switching between services before generating labels—by editing the package type and special features like insurance or signature requirement on a per-order basis. 5. Confirm settings and test by creating a sample label with each service to verify that costs and packaging are applied correctly. This setup ensures flexible use of various FedEx shipping options and controls before label generation.

How to complete setup and configuration of PluginHive app in Shopify to start generating shipping rates and fulfilling orders via FedEx?

To complete the PluginHive app integration and enable shipping rate generation and order fulfillment via FedEx: 1. Install the PluginHive Shipping & Label app from the Shopify App Store. 2. Connect your FedEx carrier account by entering valid credentials/API keys within the PluginHive app settings. 3. Configure shipping services you want to offer (multiple FedEx shipping options can be enabled). 4. Map your Shopify product weights and dimensions properly to ensure accurate rate calculations. 5. Disable manual shipping rates in Shopify if you want to rely solely on live FedEx rates through PluginHive. 6. Test the checkout process by adding products to cart and verifying FedEx rates appear correctly. 7. Use the PluginHive app dashboard to generate shipping labels, schedule pickups with FedEx, and fulfill orders seamlessly. 8. If issues arise, reach out to PluginHive support or follow their troubleshooting guides for connectivity and configuration issues.

How should product dimensions be managed in the PluginHive app to ensure accurate and cost-effective FedEx shipping rates?

1. Use shipping dimensions instead of exact product dimensions for each product to help the app select the most cost-effective packaging. 2. Shipping dimensions allow the app to choose smaller boxes or protective packaging (e.g., bubble covers), reducing shipping costs. 3. If current product dimensions lead to unnecessary use of larger custom boxes and increased costs, update the dimensions accordingly. 4. You can share an Excel or CSV file with shipping dimensions for all products, and the PluginHive team can update the data on your behalf. 5. This practice improves label generation and order processing accuracy.

How should I handle cases where PluginHive generates labels from the incorrect FedEx webservice response?

FedEx provides different webservices for label generation, including Express Connect – Shipping and Express Label webservices. To ensure proper label generation and routing: 1. Confirm that your PluginHive app or integration uses the **routing label** returned by the **Express Label webservice**, not the address label from the Express Connect – Shipping webservice. 2. Using the routing label is essential because it includes correct routing and label details required by FedEx. 3. If label generation fails, review your requests to check which label your system is requesting. 4. If previous attempts used the wrong label type, switch to using the routing label and test again. 5. For further troubleshooting, provide examples of both request and response messages from the webservices to your support team or FedEx Specialist for deeper analysis.

How should I ensure that shipping rates in the PluginHive app match the rates displayed on the FedEx website?

To ensure rate consistency between PluginHive and the FedEx website: 1. Use the exact shipping and packaging details from the PluginHive order when checking rates on the FedEx website. This includes: – From Address (full street, city, state, postal code, country) – To Address (full delivery address with postal code and country) – Package weight and dimensions as recorded in the PluginHive order (weight of items plus packaging). 2. Enter these details precisely on the FedEx rate calculator or shipping tool. 3. Confirm that the service type (e.g., FedEx International Economy) matches across both platforms. 4. If there is still a discrepancy, collect screenshots of the FedEx shipping details and rates and compare them with PluginHive data for further support assistance.

How should I differentiate between the FedEx options in Shopify settings when using PluginHive’s app?

In Shopify Settings → Shipping and Delivery → Carrier Accounts, there are two different FedEx options: – **FedEx (Rates from your own account):** This is the native Shopify FedEx account integration and is unrelated to PluginHive. – **FedEx Rates Service (Rates provided by app):** This is the PluginHive app option that shows real-time rates from your FedEx account via the PluginHive app. Make sure you select the **‘FedEx Rates Service (Rates provided by app)’** option to enable shipping rates from the PluginHive app at checkout. Verify this setup to avoid confusion and share this distinction with Shopify if they question your rates configuration.

How should I configure shipping zones and rate automation rules in PluginHive to use Own Delivery for Nairobi, Aramex for other African countries except Kenya, and FedEx for all other destinations?

To configure your shipping setup in PluginHive as specified: 1. Create a shipping zone that includes all African countries except Kenya and assign it to Aramex. In the Aramex Rate Automation Rule, select this zone so rates are applied for those destinations. 2. For FedEx, configure the Rate Automation Rule so it applies to all destinations excluding the African zone and Kenya. This can be done by setting the zone criteria to “Not Equal” to the African and Kenya zones. 3. Keep Own Delivery configured specifically for Nairobi, Kenya with the set shipping charge (Kes 700). 4. After setting these zones and rules, test the rates at checkout to confirm correct application of each shipping method.

How should I configure pickup times and drop-off types for FedEx in PluginHive settings?

– FedEx pickup times set in PluginHive do not override the pickup schedule arranged with your FedEx sales representative. They serve informational purposes. – Since daily pickups are scheduled, set drop-off type in PluginHive to match your pickup arrangement (e.g., “FedEx Pickup” rather than “Drop off at FedEx location”). – Properly aligning these settings helps ensure accurate shipping workflows and carrier expectations.

How does the PH MultiCarrier Shipping Label app handle FedEx discounted rates, and how can I verify if they are applied correctly?

FedEx discounted rates configured on your FedEx account are automatically reflected in the PH MultiCarrier Shipping Label app once your FedEx account is integrated. To verify: 1. Log into your FedEx account portal and check the rate details for your shipments. 2. Compare these rates with those quoted by the app during checkout using identical shipment parameters (weight, dimensions, origin, and destination). 3. If discounted rates are active on FedEx’s platform, the app should display the same or similar rates live during checkout without additional manual configuration. If discounted rates do not appear in the app, double-check your FedEx account credentials in the app for correctness and reauthenticate if necessary. You can also replicate rate calculations on FedEx’s website to cross-verify.

How does the FedEx shipping setup work in the PluginHive app for my Shopify store?

The PluginHive app for Shopify enables both FedEx Ground (for Commercial Addresses) and FedEx Ground Home Delivery (for Residential Addresses) shipping services by default. FedEx automatically categorizes the shipping address of each order as either Residential or Commercial and returns the applicable Ground service for that order within the app. To verify the rates and services, you can replicate the same transaction on the FedEx Rates Calculator at fedex.com by logging into your FedEx account and inputting the same shipping details. If you notice any discrepancies between the rates or services shown in the app and those on FedEx’s site, you can contact support to schedule a Zoom call for a thorough review of your FedEx setup in PluginHive.

How does the FedEx MEISA support team communicate the provision of spot pricing for freight shipments?

The FedEx MEISA support team or sales will inform customers that: 1. Freight shipments, including FedEx Freight for India, may be subject to spot pricing provided by FedEx sales representatives rather than only automated rate fetching. 2. Customers should be advised that rates flagged for freight shipments might reflect spot pricing or negotiated agreements communicated separately by the sales team. 3. For any specific spot price details or negotiations, customers should coordinate with the FedEx MEISA sales or customer solutions specialists.

How does PluginHive support handling situations where the FedEx Freight (LTL) account cannot be authenticated via user-added details?

In cases where users face authentication failures despite entering seemingly correct Freight account details, PluginHive offers the following support: 1. PluginHive support requests the customer to add their FedEx Account Representative to the conversation to verify billing and account specifics collaboratively. 2. PluginHive support may manually configure or add the Freight account on behalf of the customer after verifying credentials and billing addresses with FedEx representatives. 3. Once the account is correctly added, users are informed and can proceed to enable automation rules and test rate calculations in the app for Freight shipments. 4. Continuous communication with both the customer and FedEx representatives ensures proper resolution and account linkage. This hands-on support approach helps overcome integration challenges involving LTL Freight accounts and billing discrepancies.

How does PluginHive handle shipping charges on FedEx Commercial Invoices?

PluginHive pulls the shipping charges from the FedEx carrier label data for generating the FedEx Commercial Invoice. According to the checks conducted, the FedEx Commercial Invoice correctly reflects the shipping cost as per the rate on the shipping label. Therefore, there is no separate “Include Shipping Charges” toggle required for FedEx as exists for DHL.

How does PluginHive handle country codes for Jersey and Guernsey when shipping via FedEx?

Previously, PluginHive sent “JE” as the country code for Jersey, which FedEx does not accept, causing shipping errors. PluginHive has now enhanced the app to automatically convert and send the country code “GB” for both Jersey and Guernsey to FedEx. This ensures FedEx rates and services are available for these destinations going forward. After this fix, new orders shipping to Jersey or Guernsey should process correctly within PluginHive without manual intervention.

How does FedEx calculate shipping rates, and how can merchants verify the rates provided by PluginHive?

FedEx shipping rates shown by PluginHive are the negotiated rates for your FedEx account, calculated directly via the FedEx API based on order details such as package weight, dimensions, and shipment type. To verify the accuracy of these rates, you can recreate the same shipment on FedEx.com using your registered FedEx account and compare the rates returned by FedEx and PluginHive. This cross-check helps ensure your rates are consistent and correctly calculated.

How do the PH Ship, Rate & Track for FedEx and PH Multi Carrier Shipping Label apps differ in handling shipping rates?

The PH Ship, Rate & Track for FedEx app is designed primarily to provide FedEx One Rate pricing, including options with custom boxes, for shipments within the United States. The PH Multi Carrier Shipping Label app supports multiple carriers, including DHL Express, and is used for shipments outside the US. To get DHL Express rates, you must use the Multi Carrier app configured properly for international shipments. Each app fetches rates based on its supported carriers and shipment types, so selecting the correct app for your shipment destination and carrier is essential to see applicable rates.

How do postal codes affect FedEx Freight rate fetching from India in PluginHive?

Postal codes must accurately reflect the shipment origin location within India to successfully fetch FedEx Freight rates: 1. Use valid and recognized postal codes that FedEx supports for Freight shipments; for example, 600122 and 600004 have been confirmed as working in testing. 2. The “From Address” in PluginHive should include this postal code to ensure that FedEx correctly identifies the shipment origin. 3. Mismatched or invalid postal codes can cause rate fetching or validation errors. 4. Always verify with FedEx if any specific postal code restrictions apply to Freight shipments for your region.

How do I verify that the FedEx Freight LTL rates calculated by the app match FedEx’s official rates?

To verify FedEx Freight LTL shipping rates: 1. Make sure your FedEx account settings are correctly configured in the app under App -> Settings -> FedEx Account Settings. 2. Check that shipment details in the app (origin/destination addresses, packaging details, package dimensions, and special services) are accurate. 3. Use the FedEx LTL Rates Calculator available on FedEx.com and enter the same shipment details as in the app (including palletization and package counts). 4. Compare the rates retrieved from FedEx.com with the rates shown in the app. Note that the app displays rates based on your FedEx account contract rates, so small differences might occur but should be close. 5. If discrepancies remain substantial, review packaging setups and product dimensions to ensure they reflect the real shipment accurately, especially the correct pallet usage. This process helps to confirm that the app’s FedEx LTL freight rates are correct and consistent with FedEx’s official pricing.

How do I troubleshoot FedEx shipping rate discrepancies between PluginHive and the FedEx website for a specific shipment?

To troubleshoot discrepancies in FedEx shipping rates: 1. Ensure complete accuracy of shipment details in both systems: – From and To addresses (including postal codes and countries) – Package weight (in kilograms or pounds) – Package dimensions (length, width, height in cm or inches) 2. Verify whether PluginHive applies VAT or other taxes differently from FedEx. Determine if one system includes VAT in the rate and the other excludes it. 3. Compare the account status used in FedEx website quotes (logged in vs. guest) with the account connected to PluginHive. Negotiated rates are account-specific. 4. If differences remain, take detailed screenshots of the FedEx rate quote on the website and the PluginHive app rate. Provide this documentation to PluginHive support for further analysis. 5. Optionally, schedule a Zoom call with PluginHive support for live troubleshooting and assistance. Following these steps helps identify and correct rate discrepancies to ensure accurate billing and customer charges.

How do I set up FedEx One Rate shipping based on product dimensions using the PluginHive app?

To use FedEx One Rate pricing based on product dimensions: 1. Go to App Packaging Settings and enable the required FedEx boxes by selecting the Box Packing Method. 2. Ensure all product dimensions are correctly updated in the app’s product data. 3. The app will automatically select the appropriate box for the order based on dimensions and weight. 4. Shipping rates will then be calculated according to your FedEx account’s negotiated One Rate pricing. This setup allows the app to compute accurate shipping costs per order without printing labels.

How do I set up FedEx Large Pak as a flat rate packaging option in the PluginHive MultiCarrier Shipping Label app?

To set FedEx Large Pak as the default packaging option, follow these steps: 1. Navigate to the app’s **Settings**. 2. Click on **Packaging**. 3. Select **Box Packing**. 4. Click **Add Box** and choose **FedEx Box**. 5. Select **FedEx Large Pak**. 6. Click **Confirm & Save** to apply the changes. **Important:** To use FedEx boxes, all products must have dimensions specified. You can bulk update product dimensions by: – Going to **Menu > Product > All Products**. – Export the product list as a CSV file. – Update the dimensions in the CSV. – Import the updated CSV back into the app. This ensures accurate box packing and label generation.

How do I set up FedEx Freight and FedEx International Connect Plus (FICP) rates in the app?

To configure FedEx Freight and FICP rates: 1. Adding FedEx Freight Account: – Go to the app’s Settings. – Navigate to Carriers -> FedEx. – Enable the “FedEx Freight®” option. – Enter the required freight account details. – Connect and save the settings. 2. Enabling FedEx International Connect Plus Service: – Go to App Settings -> Shipping Rates -> Rate Automation. – Edit the relevant rate rule. – Under Action Details, enable the FICP service. – Update and save the rule. Note: You must add the Freight account details from your side. Assistance can be provided upon request.

How do I select and create a shipment using FedEx Freight Direct with the PluginHive Multicarrier App?

To choose and process a FedEx Freight Direct shipment using PluginHive Multicarrier app: 1. Ensure FedEx Freight Direct is enabled under your FedEx account settings in the app. 2. When a new order is created, review the shipping options to see Freight Direct listed among service choices (basic, standard, etc.). 3. Select the Freight Direct shipping option for that order during the shipping method selection step. 4. Confirm the Delivery Instruction settings correspond to Freight Direct requirements. 5. Generate the shipping label—this will create a FedEx Freight Direct shipment based on your selections. Since selecting Freight Direct shipments involves API responses and rate verification, if you require guided walkthroughs or real-time assistance in processing your first shipment, scheduling a support call with the PluginHive team and your FedEx representative is recommended.

How do I select ‘residential’ to ensure Saturday delivery with FedEx using the PluginHive app?

To enable Saturday delivery with FedEx in the PluginHive app, follow these steps: 1. Enable the “FedEx Saturday Service” option in the app settings to allow Saturday delivery availability. 2. Activate the “Address Classification” feature in the app to allow automatic classification of addresses by FedEx as residential or commercial. This classification ensures FedEx returns the correct shipping rates and service options, including Saturday delivery for residential addresses. After enabling these options, the system will handle the rest automatically. If you encounter issues or need further assistance, contact support for guidance.

How do I restrict shipping methods displayed on the checkout page to only specific options like FedEx Ground, UPS Ground, and LTL, and remove others such as Next Day Delivery?

To display only selected shipping methods at checkout and hide others, follow these steps: 1. Open the app and go to **Settings** -> **Shipping Rates** -> **Rate Automation**. 2. Find and select the relevant **Automation Rule** you want to edit. 3. Click **Edit Rule**. 4. Under **Action Details**, locate the **Services** section. 5. Select only the specific shipping services you want to be available at checkout, such as FedEx Ground, UPS Ground, and your LTL options. 6. Save the updated rule by clicking **Update Rule**. 7. Test on checkout to confirm only the selected services appear.

How do I provide exact package dimensions for FedEx shipments in PluginHive to ensure accurate shipping rates?

To provide exact package dimensions for FedEx shipments through PluginHive, follow these steps for accurate rate calculation: 1. Measure the actual shippable length, width, and height of your package carefully using a ruler or measuring tape. 2. Enter the highest measurement as the Length, the next highest as the Width, and the smallest as the Height when configuring the package dimensions. 3. Use realistic, not inflated, dimensions that reflect the true size of the packed product, including any packaging materials. 4. Input the correct package weight as measured on a calibrated scale. 5. Ensure these dimensions and weight comply with FedEx’s shipment limits, particularly if you have volumetric weight enabled, as this affects rate calculation. 6. After entering these details in the PluginHive system or your store’s product settings, test the shipping rates in your checkout flow or directly on the FedEx website using the same package info to verify accurate rate quotes. Providing precise and correctly ordered dimensions helps PluginHive retrieve accurate FedEx shipping rates without errors.

How do I ensure that FedEx uses product-specific dimensions for packaging calculations when using the box packing method with custom boxes in PluginHive?

To ensure FedEx uses the correct product-specific dimensions during packing calculations, follow these steps: 1. **Add Custom Boxes in Packaging Settings:** – Log in to the PluginHive app. – Navigate to **App Settings** → **Shipping** → **Packaging**. – Click on **Add Box** and select either **Add Custom Box** or choose a predefined FedEx box. – Enter the dimensions and other required details. – Save the box configuration. 2. **Add Dimensions to Products Within the PluginHive App:** – Go to the **Products** section inside the PluginHive app. – Click on **All Products**. – Export the product list as a CSV file. – In the exported CSV, add or update the length, width, and height dimensions for each product and its variants as required. – Import the updated CSV back into the app. – Confirm the import to update the product dimensions in the PluginHive system. 3. **Important Note:** Dimensions must be added and managed directly through the PluginHive app using the CSV export-import method. Merely setting metafields for dimensions in Shopify or other external platforms will not be recognized by the app during the FedEx packing process. By following these steps, FedEx will correctly pull the product-specific dimensions you have configured in PluginHive for accurate box packing and shipping rate calculations.

How do I enable or disable the FedEx Home Delivery special service option in PluginHive?

The FedEx Home Delivery special service can be managed within the Carrier settings in PluginHive as follows: 1. Access App > Settings > Carrier > FedEx. 2. Open the “Other Details” section. 3. Locate the FedEx Home Delivery special service checkbox or toggle. 4. Enable it if you require scheduled, evening, or preferred deliveries (note this may add extra charges). 5. Disable it if you want to avoid additional surcharges and rely on standard FedEx Ground services. 6. Be sure to close the “Other Details” section before saving your settings to avoid saving errors. 7. Test shipping label creation to confirm changes reflect properly in your store’s checkout rates and label generation. **Note:** The user mentioned screenshots but no screenshots were provided; thus, no FAQ entry was created regarding screenshots.

How do I enable FedEx Freight services in the shipping rules to support heavy packages?

To enable FedEx Freight services for shipping heavy packages, complete the following: 1. Go to **Settings** in the app, then select **Shipping Rates**. 2. Click on the **Rate Automation** tab. 3. Locate and select the FedEx shipping rule you want to modify. 4. Click **Edit** on the FedEx rule. 5. In the action details section, find the list of FedEx services and check or add the FedEx Freight service option. 6. Save your changes. This allows customers to select FedEx Freight shipping for packages exceeding typical carrier weight limits.

How do I enable FedEx 2Day One Rate in the Multiship app so it appears at checkout?

To enable FedEx 2Day One Rate in the Multiship app, follow these steps: 1. Navigate to the App > Settings > Shipping Rates > Rate Automation. 2. Click on “Edit Auto Rule” for the relevant rule (e.g., Flagsource Unlimited). 3. Under Action Details, select “Add Carrier/Service.” 4. Choose “FedEx 2Day” from the list of carriers/services. 5. Click “Update Rule” to save your changes. After completing these steps, FedEx 2Day One Rate will be available as a shipping option at checkout.

How do I create and configure shipping zones in the PluginHive FedEx shipping app?

Follow these steps to set up shipping zones: 1. In the app, go to **Settings > Shipping > Shipping Zones**. 2. Create new zones based on geographic regions you want to define for your shipping strategy. 3. After creating zones, you can update your shipping automation rules by adding conditions based on these zones to customize shipping rates or methods. This allows you to tailor shipping workflows and automate label generation depending on the destination region.

How do I create a FedEx shipping label with the ‘Enable Saturday Delivery’ option using Multi Carrier?

To generate a FedEx label with Saturday delivery enabled in Multi Carrier, follow these steps: 1. Ensure the order status is set to **Processing** before enabling Saturday delivery; do not attempt this while the order is in Initial status. 2. Once the order is in Processing status, select the order checkbox. 3. Use the 3-dot menu to choose the ‘Enable Saturday Delivery’ option. 4. Next, enter the order details screen and click ‘Prepare Order’. 5. Select the appropriate FedEx next day service that supports Saturday delivery. 6. Generate the label; it should correctly reflect Saturday delivery rather than Monday. Note: If Saturday delivery is selected while the order is still in Initial status, the service selection may reset when the status changes to Processing, causing the label to default to Monday. Always set special services like Saturday delivery during the Processing status to avoid this issue.

How do I create a FedEx account for use with the PluginHive app and obtain FedEx shipping rates?

To use FedEx with the PluginHive app, follow these steps: 1. Sign up for a FedEx account for India using the official FedEx signup link provided by PluginHive: https://www.pluginhive.com/fedex-shipping/ 2. After creating your FedEx account, obtain the shipping rates directly from FedEx by communicating with their sales or support team to understand pricing and negotiate rates if applicable. 3. Integrate your FedEx account credentials into the PluginHive Multi Carrier Shipping Label App. 4. The app will use your negotiated FedEx rates for shipping calculations, label generation, and tracking in your store. Please note, PluginHive does not supply FedEx rates or accounts themselves.

How do I configure the PluginHive app to show calculated FedEx rates only for orders in my ‘International’ market while excluding other markets like Singapore and Australia?

To restrict FedEx rates calculation to the International market, perform the following steps within Shopify and the app: 1. In your Shopify Shipping Profile, create a separate Shipping Zone specifically for the International market countries you want to serve. 2. Add the PluginHive app to only this International Shipping Zone. This ensures that the app is active and calculates shipping rates only for the selected countries within this zone. 3. Remove or do not add the app in the Shipping Zones corresponding to your Singapore and Australia markets, so no rates are calculated or displayed for those regions at checkout. 4. Confirm that your settings and zones reflect this in Shopify’s Shipping Profiles and within the PluginHive app configuration before testing the checkout experience.

How do I cancel the subscription for the FedEx app I was previously using now that I have switched to the PluginHive Multi Carrier app?

The subscription for the previous FedEx app will be automatically cancelled once you uninstall that app from your Shopify store. Since you have already uninstalled the PH Ship, Rate & Track app, its subscription is no longer active and you do not need to take any additional steps for cancellation.

How do I assign a FedEx shipping service to an order in PluginHive when the default service is not supported?

To assign a different FedEx service in PluginHive: 1. Identify the FedEx service available for the destination (e.g., International Priority). 2. In your PluginHive dashboard, locate the order that requires label generation. 3. Edit the shipping service selection for that order to the available FedEx service. 4. Save the changes, which should update the order status to Processing. 5. Proceed to generate the shipping label using the newly assigned service. If unsure how to change the service, refer to PluginHive’s documentation or contact support for guidance.

How do I add a Rate Automation rule for FedEx with specific shipping class criteria?

To add a Rate Automation rule for FedEx with the condition “Shipping Class != ClO2 Products,” follow these steps: 1. Navigate to the app dashboard and go to **Settings**. 2. Click on **Shipping Rates**, then select **Rate Automation**. 3. Click **Add Rule** or create a new rule entry. 4. Set the condition to **Product Shipping Class** with the criteria **!= ClO2 Products**. 5. Choose the action **Add Carrier Services** and select **FedEx** as the carrier. 6. Save the rule to ensure FedEx shipping rates appear for products not in the ClO2 shipping class. If you need assistance at any step, support is available to help.

How can UK customers benefit from shipping discounts with UPS and FedEx through PluginHive?

UK customers can access significant shipping discounts by signing up for UPS and FedEx accounts via PluginHive: 1. **UPS:** – PluginHive has partnered with UPS to offer discounts up to 75% for both domestic and international shipments. – You can create a UPS account directly through PluginHive by selecting UPS from the carrier list in the app, which takes about 5 minutes. – Refer to the UPS shipping discount coverage here: https://www.pluginhive.com/discounted-ups-shipping-rates-europe/ – For setup guidance, watch this video tutorial: https://youtu.be/GBx1jfcWJNI 2. **FedEx:** – Signing up for FedEx via PluginHive can provide up to 85% discount on shipping rates. – Discounts apply for shipments to various countries, listed here: https://www.pluginhive.com/fedex-europe-shipping-discounts/ These partnerships enable UK merchants to reduce their shipping costs significantly by leveraging PluginHive’s integrated account setup and discount programs.

How can PluginHive users verify that FedEx Freight rate fetching is working properly for India shipments?

To verify the setup: 1. Configure the PluginHive shipping app with the correct carrier code “FDXE” and freight service types (“IPF” or “IP”). 2. Use a valid Indian postal code as the shipment origin address. 3. Create test shipments with weights below and above 68 kgs to verify both International Priority and International Priority Freight rates. 4. Check that the PluginHive automation summary and rate response logs display the correct postal code and freight rates. 5. If rates fail to appear, confirm that rate automation rules include India as a shipment origin and that the freight services are enabled in the app. 6. Share XML request and response logs with PluginHive support if issues persist for further troubleshooting.

How can I verify that FedEx rates are correctly showing on my Shopify store checkout?

To confirm FedEx rates are displayed correctly: 1. Place a test order using a valid US shipping address in your Shopify store checkout. 2. Observe the shipping options and rates presented by FedEx during checkout. 3. Cross-check these rates against the FedEx website or FedEx portal by inputting the same origin, destination, package weight, and dimensions. 4. If rates do not match or are missing, review your shipping app’s configuration or reach out to PluginHive support with detailed shipment info for assistance. 5. If needed, request a live support session (such as Zoom) with PluginHive to troubleshoot the rates mismatch in real time.

How can I verify if the FedEx shipping rates shown at checkout are accurate for my shipments?

To verify FedEx shipping rates from your PluginHive app: 1. Log in to your FedEx account on fedex.com. 2. Recreate the shipment manually with the exact same settings: Ship From address, Ship To address, and package weight. (Dimensions can be left empty if not used.) 3. Compare the FedEx rates on the FedEx portal with those shown in your Shopify checkout via the app. 4. If the rates differ significantly, capture complete screenshots showing ship-from, ship-to addresses, package details, and the shipping rates on both fedex.com and your app checkout for review. This information will help support troubleshoot discrepancies.

How can I verify if the FedEx shipping rates generated by the PluginHive app are accurate compared to FedEx.com?

To verify FedEx rates accuracy: 1. Gather the shipment details used by the app: “Ship From” and “Ship To” addresses, package weight(s), package dimensions, and number of packages. 2. Go to FedEx.com and recreate the exact shipment by entering the same shipping addresses, package weights, and dimensions. 3. Note the rates shown by FedEx.com for the given shipment. 4. Compare these rates with those generated by the PluginHive app for the same shipment details. 5. If the rates match, the app is calculating rates correctly using your FedEx account. If there is a difference, verify that package information entered in the app matches exactly what you input on FedEx.com, including package types and special services if applicable. 6. For further assistance, share screenshots from FedEx.com that clearly display shipment details and rates to support for detailed review.

How can I verify if the FedEx rates displayed in PluginHive are based on my negotiated FedEx account rates?

To confirm whether the PluginHive app is showing your negotiated FedEx account rates, perform the following: 1. Log into your FedEx account on the FedEx website. 2. Manually create a shipment with the exact same order details (origin, destination, package weight, dimensions). 3. Compare the shipping rates quoted on FedEx.com with those displayed in the PluginHive app. If the PluginHive rates match or are close to those on the FedEx website while logged in, this confirms your negotiated rates are being applied. If there are discrepancies, contact PluginHive support with detailed information, including any screenshots, for troubleshooting.

How can I verify if the FedEx label shipping rates shown at checkout match my actual FedEx account rates?

To verify that the FedEx label rates at checkout align with your FedEx account rates, follow these steps: 1. Log in to your FedEx account at FedEx.com. 2. Navigate to the **Shipping** tab. 3. Click on **Shipping Rates & Delivery Time**. 4. Enter the shipping details as follows: – **From Address:** 4419 South Federal Way, Boise, Idaho, United States, 83716 – **To Address:** Thaliastraße 77, Wien, Austria, 1160 5. Select **Your Packaging** for the packaging type. 6. Enter the package weight (e.g., 0.11 lbs), leaving the dimensions blank. 7. Click **Show Rates** to view all available FedEx service rates. 8. Compare these rates with the rates appearing in your app at checkout. If the rates match, it confirms the app is returning your correct FedEx account rates.

How can I verify if a destination address is serviceable by FedEx before trying to generate a shipping label?

To verify whether FedEx can ship to a specific destination address: 1. Visit the FedEx Rates Calculator online at https://www.fedex.com/en-us/online/rating.html. 2. Enter the destination address along with the package details. 3. The tool will confirm if FedEx services that location and provide any suggested corrections to the address or postal code. 4. Implement these suggestions in your order details before attempting label generation. Using this quick verification helps reduce order processing delays and failed label generation attempts.

How can I verify and troubleshoot discrepancies between FedEx shipping rates shown in PluginHive and those on FedEx.com?

To verify and troubleshoot rate discrepancies: 1. Recreate the exact order on FedEx.com using identical shipment details (Ship From address, Ship To address, package weight, dimensions, and services). 2. Compare the shipping rates displayed on FedEx.com with those shown in PluginHive. 3. If you notice any differences, capture a complete screenshot of the FedEx.com rate results for reference. 4. Share the screenshot with PluginHive support to enable cross-checking of your account details, shipping parameters, and applied rate adjustments. This process helps identify whether the issue is with account-specific rates, shipment parameters, or application settings.

How can I verify and troubleshoot discrepancies between FedEx Ship Manager and the rates shown in the PluginHive app?

To troubleshoot rate discrepancies between FedEx Ship Manager and the app: 1. Capture all shipment details including Ship From and Ship To addresses, package weight and dimensions, special services (e.g., Adult Signature), and hazardous material details (e.g., UN Code, Class Division). 2. Recreate the exact shipment on fedex.com using these same details by logging into your FedEx account. 3. Compare the rates shown on FedEx’s website with those in the app. They should match if all inputs are identical. 4. If rates differ, take a complete screenshot of the FedEx Ship Manager confirming shipment details and rates for support reference. 5. Verify that your FedEx account’s negotiated rates and surcharges are applied properly by contacting FedEx support if necessary. This method helps identify whether discrepancies are due to app settings, FedEx pricing changes, or account configuration.

How can I update or ignore default FedEx package dimensions in PluginHive without affecting shipping rate calculations?

Default FedEx package dimensions in PluginHive do not directly affect shipping rate calculations and can generally be ignored unless you want to update them. To update these dimensions if needed: 1. Navigate to the app’s Settings menu. 2. Select Carrier and then choose FedEx. 3. Locate the “Other Details” section and input the desired package dimensions. 4. Make sure to close the “Other Details” section fully before clicking “Save Settings”—failing to close may trigger errors requiring all mandatory fields to be completed. 5. Remember these default dimensions are primarily informational and do not influence the shipping cost unless your packaging method uses them actively.

How can I troubleshoot incorrect FedEx shipping rates displayed in PluginHive?

To troubleshoot discrepancies in FedEx shipping rates: 1. Verify all order details in PluginHive— including **Ship From** and **Ship To** addresses and item/package dimensions—are accurate and updated. 2. Confirm the packing method settings: ensure volumetric weight is enabled if applicable. 3. Compare rates by recreating the exact shipment on the official FedEx website (FedEx.com) with the same order details to cross-check calculated prices. 4. Check that your FedEx account credentials (meter number, key) are correctly connected via PluginHive registration. 5. If rates still don’t match, enable any missing options identified during your review or via support, then retest the checkout rates. 6. For complex scenarios or further assistance, schedule a support call with PluginHive to review and adjust your configuration to match FedEx billing rates exactly.

How can I troubleshoot FedEx Freight rate failures on specific orders such as 2373, 2376, 2400, and confirm if the fix is working?

To troubleshoot and confirm: 1. Recreate the problematic orders within Shopify and verify whether FedEx Freight rates are now displayed correctly via the Pluginhive app. 2. Confirm that the Pluginhive app applies the updated rate logic and fixes provided in recent updates. 3. Cross-check if Shopify’s native FedEx rates are disabled to prevent overlaps. 4. If certain orders (e.g., 2400. still show no FedEx rates, check if Shopify’s default rates are appearing instead, indicating misconfiguration. 5. Share specific order details with Pluginhive support to facilitate deep troubleshooting. 6. Schedule a call with Pluginhive support for guided resolution if issues persist.

How can I troubleshoot and verify FedEx shipping cost discrepancies caused by adjustment rules in PluginHive?

To troubleshoot and verify shipping cost discrepancies: 1. Review your shipping adjustment rules by navigating to Settings → Shipping Rates in the PluginHive app. 2. Confirm the percentage or flat rate adjustments applied to specific shipping methods (e.g., a 25% markup on “Mainland FedEx”). 3. Access the Request Logs for each transaction via Settings → Shipping Rates → Request Logs to see what shipping cost was sent to Shopify at checkout. 4. Recreate problematic orders in the app with the same package details to verify if the shipping cost matches your expectations. 5. If the recreated order shows the correct adjusted rate (e.g., $10.08 base + 25% = $12. 60. but the customer was charged differently, consider browser cache or checkout data issues on the customer side. 6. Suggest customers refresh their shipping details or clear cache to ensure updated live rates are fetched. By following these steps, you can pinpoint whether the issue stems from configuration, calculation, or client-side caching.

How can I sync FedEx shipping services and rates with my Shopify store using the PluginHive app?

To sync FedEx shipping services and rates: 1. Ensure the ‘Carrier Calculated Shipping’ feature is enabled on your Shopify store by contacting Shopify support to activate it. This feature is mandatory for displaying third-party carrier-calculated rates at checkout. 2. Once enabled, open the PluginHive app, navigate to **Settings > Store**, and click on **Register App Rates**. This will sync and activate FedEx services and rates immediately on your Shopify checkout. 3. Note that your FedEx account connection via the app is sufficient; there is no need to connect FedEx separately to Shopify. 4. If you attempt to sync before enabling Carrier Calculated Shipping, the system may prompt you to install Shippo—this is not necessary if your FedEx account is already connected. Following these steps will ensure FedEx shipping options appear properly in your checkout shipping profiles.

How can I switch between FedEx and MyPost Business shipping services for international orders in PluginHive?

Switching between FedEx and MyPost Business shipping services for international shipping is managed through the package selection process in PluginHive: 1. In the PluginHive app’s packaging section, multiple packaging options (e.g., Australia Post boxes/satchels and FedEx boxes) are enabled. 2. Based on product weight and dimensions, a suitable package is automatically selected for order fulfillment. The shipping services available correspond to the selected package type. 3. To switch services, manually edit the package assigned to the order by selecting the desired box or satchel that maps to the intended carrier (FedEx or MyPost Business). 4. Once you update the package, only the shipping services from the carrier linked to that package will appear for selection. This approach allows you to control which carrier’s services appear by choosing the appropriate packaging option for each order.

How can I ship heavy items over 68 kg using FedEx through PluginHive?

To ship heavy items exceeding 68 kg via FedEx using PluginHive, follow these steps: 1. Contact FedEx and request to enable Freight LTL (Less Than Truckload) permissions on your FedEx account. This authorization allows you to ship larger freight shipments. 2. Once permission is granted, reach out to PluginHive support to help set up the FedEx Freight LTL service within your PluginHive app environment. 3. After setup, the app will be able to retrieve Freight LTL shipping rates for heavy shipments automatically during checkout or order processing. 4. Ensure that your product dimensions and weights are correctly configured to get accurate Freight LTL rate quotes.

How can I share FedEx Freight shipment request and response files with FedEx MEISA support for rate verification?

To share the FedEx Freight shipment request and response files for rate verification: 1. Attach the XML or relevant request and response files as a compressed ZIP archive if they are multiple or large. 2. Send these files directly via email to the FedEx MEISA support contact, including any reference to the shipment or account in question. 3. Ensure you clearly mention the purpose of the files—e.g., verifying whether the rates in the response match the FedEx account rates. 4. If the recipient indicates attachments are missing, confirm whether files were embedded inline or attached and resend as proper attachments if needed. 5. Maintain clear correspondence with FedEx support specialists and reference ticket or case numbers if applicable.

How can I set up two different FedEx One Rate options based on order quantity, such as using a FedEx Large Box for 1 item and a FedEx Extra Large Box for 2 items in a single order?

The app treats all orders individually; therefore, separate orders from the same customer are processed individually. However, if you want to apply different FedEx One Rate boxes based on the quantity of products within a single order, you need to adjust the maximum weight settings of the FedEx boxes. By configuring the max weight limit for each FedEx box type, you can control whether the shipment packs 1 quantity (using FedEx Large Box) or 2 quantities (using FedEx Extra Large Box). This weight-based approach allows the app to select the appropriate FedEx box for the order quantity.

How can I set up the PH MultiCarrier Shipping Label app to use FedEx and UPS accounts and simultaneously use Shopify’s default shipping settings for other carriers like EMS? Also, how do I enable this capability on my Shopify store?

To set up the app with FedEx and UPS while using Shopify’s default shipping for unsupported carriers (like EMS), follow these steps: 1. Upgrade your Shopify plan to one that supports the ‘Carrier Calculated Shipping’ feature, as this is necessary for live carrier rate calculations. 2. Add your FedEx and UPS shipping carrier accounts inside the PH MultiCarrier Shipping Label app settings. 3. Enable the ‘Carrier Calculated Shipping’ feature in your Shopify store settings after upgrading the plan. 4. Once set, customers will see FedEx and UPS shipping rates calculated by the app at checkout. 5. For carriers not supported by the app (e.g., EMS), Shopify’s default shipping rates or calculators will apply. If you need assistance with setup or have specific questions, you can request a Zoom call with the support team for step-by-step guidance.

How can I set up shipping rules in PluginHive to use MyPost Business for domestic shipments and FedEx for international shipments?

To configure shipping rules for using MyPost Business domestically and FedEx internationally within PluginHive: 1. Remove international shipping services from MyPost Business shipping rules to restrict it to domestic shipments only. 2. Enable and configure FedEx services specifically for international shipping destinations. 3. This separation ensures that MyPost Business rates appear only for domestic addresses, while FedEx handles international shipments. 4. If you want MyPost Business to deliver internationally as well, you can request to add international services back to its shipping rules. 5. It is recommended to review packaging requirements for each carrier as these might vary and affect shipment eligibility. 6. For assistance with setting or modifying these rules, scheduling a call with PluginHive support can provide step-by-step guidance.

How can I set up package definitions in MultiCarrier to offer 2-day shipping based on combined product dimensions for specific FedEx packaging types like Pak, Small Box, Medium Box, and Large Box?

Currently, PluginHive’s MultiCarrier app supports volume and weight-based packaging configurations, but it does not allow submitting custom package definitions to automatically restrict and offer specific shipping rates such as 2-day shipping based on combined product dimensions for particular FedEx package types. To manage dimensional shipping or rate offerings by package type, you will need to use the app’s existing volume and weight based packaging settings. This involves: 1. Enabling ‘Volume and Weight Based Packaging’ in MultiCarrier settings. 2. Defining the product dimensions and weights accurately within your store or MultiCarrier app. 3. Allowing the app to calculate packaging and choose appropriate shipping methods based on those dimensions and weights. Specific rate restrictions to offer 2-day shipping only when combined product dimensions fit certain boxes are not directly configurable via package definitions in the current app setup. For a detailed process and any potential workarounds, please refer to the instructional resources like the provided demo video or contact support with your use case.

How can I set up international shipping with FedEx on my website to ensure live shipping rates display correctly?

To set up international shipping with FedEx and display accurate live shipping rates on your website, follow these steps: 1. **Verify FedEx Account Credentials:** Ensure you have a valid FedEx account with international shipping permissions and that your API key, password, account number, and meter number are correctly entered in your shipping plugin or integration settings. 2. **Enable International Shipping Zones:** Configure your shipping zones or regions to include the countries you want to ship internationally. Confirm that these zones are linked to FedEx shipping methods. 3. **Check Package and Weight Settings:** Accurate package dimensions, weight, and origin address details must be correctly set, as FedEx calculates rates based on these parameters. 4. **Enable Live Rates Feature:** Ensure that the live rates fetching option for FedEx is enabled in your plugin settings so that rates are requested dynamically during checkout. 5. **Review FedEx Service Selection:** Make sure the FedEx international services (such as International Priority, International Economy) are activated and properly mapped in your system. 6. **Check for Plugin Updates:** Use the latest version of the shipping plugin as updates may include fixes or enhancements for international rate calculations. 7. **Test International Checkout:** Place a test order with an international address to verify if live rates are returned correctly during checkout. 8. **Review Error Messages and Logs:** If rates do not display as expected, check the system logs or error messages for clues about API errors or configuration issues. If the rates still do not display correctly after these steps, gathering screenshots of the current configuration and displayed rates will help support teams diagnose the problem more effectively.

How can I set up accurate shipping quotes based on individual product dimensions in the PluginHive app, especially when FedEx settings seem to allow only one package dimension?

To get accurate shipping quotes based on product dimensions, you need to ensure each product has its specific length, width, and height configured within the app. Keep in mind: 1. The PluginHive app fetches product-level dimensions to calculate shipping quotes accurately. 2. Although FedEx settings often show a single “package dimension” as a default, the app supports dimension settings per SKU to determine how products fit into packages. 3. You can configure packaging rules in the app that consider these product dimensions when creating shipping packages. 4. If you have multiple products in an order, the app calculates the combined package size based on individual product dimensions and packaging box configurations to obtain precise FedEx shipping quotes. Ensure your products have dimensions added either manually or via bulk CSV import to use this feature effectively.

How can I set up a Rates Automation Rule to show specific FedEx Overnight shipping options only on certain days and times, such as Monday to Friday from 1am to 2pm?

Currently, the PluginHive app does not support configuring Rates Automation Rules based on specific times of day or days of the week. You cannot restrict FedEx Overnight options (or any shipping services) to only appear during certain time windows or specific days using the automation criteria.

How can I set the total price as the sum of box price plus the automated shipping price from USPS, FedEx, or other carriers in PluginHive?

You can adjust the shipping price to include your packaging cost using PluginHive’s rate automation feature. Follow these steps: 1. Navigate to the app and go to **Settings**. 2. Select **Shipping Rates**. 3. Click on **Rate Automation**. 4. Choose the **Edit Rule** option for the shipping automation rule you want to modify. 5. Under **Automation Details**, you have two options to modify the shipping cost: – **Add Flat Rate**: Enter a fixed amount (for example, $ 10. to be added on top of the carrier-calculated shipping price. – **Adjust Shipment Price**: Add a percentage (for example, 10%) of the shipping cost calculated by USPS, FedEx, etc. 6. Save your changes. This setup will automatically add your box price or any packaging cost as a fixed or percentage-based increment to the carrier’s calculated shipping price.

How can I set free shipping conditions within PluginHive for FedEx and PostNord based on different countries’ currencies and thresholds?

PluginHive allows configuration of Rate Automation rules using the store currency and the “Price as Automation Criteria” method. However, this works uniformly across currencies, meaning if you set a free shipping threshold of 150 in store currency, it applies the same numeric threshold across all currencies (e.g., 150 USD, 150 EUR, 150 AUD). Because of this limitation, to accommodate country-specific free shipping thresholds (e.g., 150 EUR for most countries, 240 AUD for Australia, 1500 SEK for Sweden), you should set up flat shipping rates with free shipping conditions directly inside Shopify’s native shipping settings rather than relying on carrier-calculated rates for free shipping.

How can I set a 10% handling fee on international shipping rates, for example with FedEx?

To add a 10% handling fee on FedEx international shipping rates using PluginHive, follow these steps: 1. Go to your PluginHive dashboard. 2. Navigate to **App Settings > Shipping Rates > Rate Automation**. 3. Select or create a shipping rate adjustment rule for the FedEx international shipping options (such as FedEx International Economy or Priority). 4. Within the **Adjust Shipment Price** settings, specify the handling fee as a 10% increase on the shipping cost. This will add 10% of the shipping rate as a handling fee at checkout automatically. 5. Save the changes and test by placing an order with an international shipping address to confirm the handling fee appears and calculates correctly on the checkout page.

How can I select and display only specific carrier services (e.g., FedEx Ground and UPS Standard) in PH Multicarrier Shipping Label app, similar to what I could do with PH Ship Rate & Track for FedEx? Can I also configure settings like residential/business classification and including tax in rates?

The PH Multicarrier Shipping Label app uses automation rules to control which carrier services are displayed, but does not currently offer a direct dropdown menu to individually select specific carrier services like FedEx Ground or UPS Standard within Shopify settings. To configure your preferred services and additional options: 1. Use the app’s rate automation rules to include or exclude specific carrier services by setting conditions/rules based on service names or carrier types. 2. Configure rate adjustments, such as adding percentage markups or discounts, within these automation rules. 3. For residential/business rate classification and tax inclusion, check the app settings for options to enable classifying rates by customer address type (residential vs business) and toggling tax inclusion on shipping rates. These features may require specific configurations inside the app rather than Shopify settings. If you need detailed assistance configuring these preferences, contacting support or setting up a walkthrough call is recommended to tailor the setup to your exact needs.

How can I select ‘FedEx Pak’ as the service when using FedEx as the carrier in the PluginHive app to avoid shipments being charged as boxes?

To use FedEx Pak packaging in the PluginHive app, follow these steps: 1. Go to **Settings** > **Shipping** > **Packaging**. 2. Change the packing method from “Weight Based” (which uses product weight only) to **Box Packing**. 3. Click **Add Box** and select from the available FedEx boxes. 4. Choose **FedEx Pak** from the FedEx box options. 5. Save the changes. These changes will apply to all new label-generated orders after the update.

How can I resolve rate mismatches when switching from a dedicated FedEx app to the Multi Carrier Shipping app?

To resolve rate mismatches when switching from a dedicated FedEx app to the Multi Carrier Shipping app, follow these steps: 1. Verify that your FedEx account credentials are correctly connected in the Multi Carrier Shipping app to access live carrier rates. 2. Check that package dimensions, weights, and product details are accurate and consistent in both the FedEx app and the Multi Carrier Shipping app. 3. Review any automation rules or shipping preferences that might override or alter displayed rates in the Multi Carrier Shipping app. Adjust as necessary. 4. Test shipping rates by creating draft orders to compare the rates returned by the Multi Carrier Shipping app against those previously seen in the FedEx app. 5. If discrepancies persist, contact PluginHive support with detailed information so they can investigate and provide resolution. This ensures the shipping rates provided by the Multi Carrier Shipping app match expected values, maintaining accurate checkout pricing.

How can I rename FedEx carrier service names displayed in the PluginHive app?

To rename FedEx carrier service names: 1. Go to App > Settings > Shipping Rates 2. Use the “Rename Carrier Services” option to customize the display names of FedEx services as per your preference. 3. Save changes to apply new names throughout your storefront and shipping labels. This allows you to present carrier options more clearly or consistently to customers.

How can I remove FedEx service for shipments to Saudi Arabia in PluginHive?

To remove or hide FedEx service rates specifically for shipments to Saudi Arabia, you need to configure the PluginHive app settings to exclude FedEx for that destination. Although the exact steps may vary based on your store setup, typically you can: 1. Access the PluginHive app dashboard. 2. Navigate to the shipping carrier management or service rules section. 3. Find the FedEx service options related to destination filtering or shipping rate rules. 4. Set a condition to disable or hide FedEx service rates for orders with Saudi Arabia as the shipping country. If you need a visual guide, PluginHive provides a video tutorial demonstrating this setup process, which you can request from their support team. Following that video will ensure you set up the app correctly to prevent FedEx rates from showing on Saudi Arabia orders.

How can I reconnect or add a FedEx account to my Shopify store using the PluginHive app if I removed the previous FedEx connection?

To reconnect or add a FedEx account: 1. Go to the PluginHive app and navigate to the “Carriers” section. 2. Deactivate or disconnect any existing FedEx account linked to your store. 3. Click on “Add FedEx Account” or similar option to initiate a new connection. 4. Enter your FedEx account number carefully, ensuring no extra spaces, especially in fields like postal code. 5. Follow the prompts to authenticate credentials generated by FedEx for your account. 6. Once successfully added, verify that shipping labels and rates are functioning correctly. If you encounter issues adding the account yourself, PluginHive support can assist with manual setup.

How can I provide a commercial invoice for a South Africa shipment if FedEx and PluginHive do not generate one?

Since FedEx and the PluginHive app do not generate commercial invoices for shipments to South Africa due to system restrictions, you need to create your commercial invoice manually outside of the app. To do this: 1. Prepare a commercial invoice document yourself or using your own invoicing software. The invoice should include all necessary details such as sender and recipient information, description and value of the goods, shipment date, and any customs codes. 2. Send or email this commercial invoice directly to the customs authorities or FedEx customs team handling your shipment. 3. Keep a copy for your records and share it promptly to avoid customs delays. This manual process is essential to satisfy customs requirements when automated invoices are unavailable.

How can I prevent the estimated delivery time “2 business days” from showing at checkout for certain shipping rates, such as FedEx No PO Boxes, especially when it is not accurate for shipments from locations like Hawaii?

To stop the estimated delivery time from displaying at checkout, you need to disable the “Display Estimated Delivery” option within the PluginHive app on your store. This option controls whether estimated delivery times are shown alongside shipping rates during checkout. Steps to resolve this: 1. Access your PluginHive app settings in your store admin panel. 2. Locate the “Display Estimated Delivery” option within the shipping or checkout configuration settings. 3. Disable this option to prevent estimated delivery times from appearing next to shipping rates. 4. Save your settings and verify on the checkout page that the estimated delivery time is no longer displayed. If you do not have direct access or prefer assistance, PluginHive support can disable this setting on your behalf upon request. This ensures that inaccurate delivery estimates, such as “2 business days” for Hawaii shipments under certain FedEx rates, do not confuse customers.

How can I prevent FedEx shipping rates from showing for certain products at checkout using the app?

You can restrict FedEx shipping rates for specific products by using shipping classes: 1. Create a shipping class and assign it to the products for which you want to control FedEx rates. 2. In the app, create or edit the FedEx rate automation rule and specify this shipping class as a condition. 3. This way, the FedEx rate automation rule applies only to products with the assigned shipping class, allowing you to exclude other products. 4. Test this by making sample transactions to confirm the FedEx rates show or hide as expected. For a visual guide, refer to tutorial videos or app documentation demonstrating the process.

How can I prevent FedEx rates from breaking or disappearing frequently in the PluginHive app?

FedEx rates may stop displaying due to factors like: – Product shipping class changes or missing assignments. – Rate Automation rules filtering rates based on shipping class or shipping options. – Address classification mismatches causing incorrect FedEx service eligibility. – Unsynced product updates in the app from Shopify changes. To mitigate these issues: 1. Regularly verify product shipping class assignments in Shopify. 2. Review and maintain Rate Automation rules to align with your shipping policies. 3. Control address classification by disabling or configuring it to suit your address types. 4. Use the Force Import feature to sync product updates promptly when needed. 5. Monitor changes in FedEx dimensional limits or service policies impacting rates. Following these steps helps maintain consistent FedEx rate visibility at checkout.

How can I prevent FedEx calculated live rates from appearing in Shopify checkout while using manual FedEx shipping options that synchronize with the PluginHive app?

To prevent FedEx live rates from showing on Shopify checkout while using manual shipping options: 1. In PluginHive, go to Settings -> Shipping Rates -> Rate Automation and make sure all rules are inactive to avoid automatic live rate generation. 2. Create manual FedEx shipping methods in Shopify with clear, standardized names such as “FedEx International Priority” and “FedEx International Connect Plus.” 3. These manual options will sync with PluginHive for label generation and order processing, but the live rate calculation will not be used or displayed at checkout.

How can I modify FedEx preset box dimensions and weights in the PluginHive app?

You can edit FedEx box details directly within the app: 1. Go to the box configuration section in the app. 2. Click the “Edit” option next to the FedEx box presets. 3. Adjust the dimensions and weight as required. 4. Save the changes. For accurate reference, cross-verify these details with official FedEx box dimension and weight specifications on their website before making changes.

How can I manually add FedEx credentials such as meter number and authentication key instead of the app automatically pulling credentials from Shopify?

Since the PluginHive app is FedEx certified, it integrates FedEx accounts by using the FedEx Account Number and Billing Address you provide. When you add your FedEx account with these details, the app automatically generates a new set of credentials — Meter Number, Authentication Key, and Password — specifically for your account, ensuring security and accuracy. To manually add your credentials: 1. Enter your FedEx Account Number and Billing Address in the app carrier account section. 2. The app will generate the required keys for you. 3. Confirm and save the account details. This process does not allow manual entry of meter number and keys directly, but ensures you have your own credentials linked securely to your FedEx account.

How can I integrate FedEx live shipping rates into my Shopify checkout using PluginHive?

To integrate FedEx live shipping rates into your Shopify checkout via PluginHive, follow these steps: 1. Contact the Shopify support team to enable the **Carrier Calculated Shipping** feature for your store. This feature allows your store to display real-time shipping rates from carriers like FedEx at checkout. 2. Once Carrier Calculated Shipping is enabled, inform the PluginHive support or setup team. They will assist you with the configuration and integration of FedEx live rates within the PluginHive app. 3. After configuration, your customers will see accurate FedEx shipping rates dynamically calculated based on their cart contents and shipping address during checkout.

How can I handle the difference in shipping quotes where UPS provides prices excluding VAT, but FedEx includes VAT in PluginHive, affecting automation rule cost comparisons?

Duties and taxes, including VAT, are calculated by the respective carriers based on order details and the carrier account settings. To align quotes for fair comparison: – For **FedEx**, you can set the Custom Duties Payor (Sender or Recipient) in PluginHive via: **App Settings** -> **Carriers** -> **FedEx** -> **Other Details**. – For **UPS**, you can toggle whether to show shipping rates including or excluding tax via: **App Settings** -> **Carriers** -> **UPS** -> **Other Details**. Adjust these settings to have consistent views of cost with or without VAT. If further customization is needed, provide detailed requirements to PluginHive support.

How can I get draft orders included in the PluginHive Multicarrier system to obtain the best FedEx shipping rates?

Currently, the PluginHive app does not support importing draft orders from Shopify into the Multicarrier system. The app only imports unfulfilled, confirmed orders to generate shipping labels and calculate shipping rates. To obtain the best FedEx rates through PluginHive, you need to first convert the draft order into a confirmed, unfulfilled order in Shopify. Once the order is confirmed and unfulfilled, it will automatically appear in the PluginHive Multicarrier system, enabling you to get shipping rates directly from FedEx based on actual order details.

How can I ensure the Multiship app uses only the FedEx Letter Envelope packaging for rates instead of other FedEx boxes?

To use only the FedEx Letter Envelope as the packaging: 1. Go to App > Settings > Shipping > Packaging. 2. Review the list of enabled FedEx boxes, including any custom packaging options. 3. Disable all FedEx boxes except for the FedEx Letter Envelope. 4. Save your changes. By enabling only the FedEx Letter Envelope, the app will select this packaging by default when calculating shipping rates, helping you get the rates associated with that package type.

How can I ensure the correct FedEx Account Number, Authentication Key, and Meter Number are used in PluginHive when adding my FedEx carrier account?

When integrating your FedEx account with PluginHive, you need to enter your FedEx Account Number and the Registered Billing Address associated with that account. Once these details are entered and successfully verified by the system, PluginHive automatically generates a unique Authentication Key and Meter Number tied specifically to your account. These auto-generated credentials are correct for your business and ensure proper functionality within the app. You do not need to manually input the Key and Meter Number since the app handles this securely to reflect your account’s valid credentials. If you experience any discrepancies or issues, verify that your Account Number and Billing Address exactly match those registered with FedEx before re-adding them in the app.

How can I ensure that when a customer selects FedEx Ground but provides a residential address, the app automatically shows FedEx Home Delivery rates instead of FedEx Ground?

To automatically display FedEx Home Delivery rates for residential addresses when a customer selects FedEx Ground, follow these steps: 1. Enable address classification in your FedEx account settings. This allows FedEx to distinguish between residential and business addresses. 2. Update your automation rules in the PluginHive app to include both FedEx Ground and FedEx Home Delivery services based on your rate configurations. 3. The system will automatically classify the customer’s address at checkout: if the address is residential, it will show FedEx Home Delivery rates; if business, FedEx Ground rates will be shown. 4. This address-based service selection will also be applied when generating shipping labels to ensure correct carrier service use. 5. Note that these changes apply to new orders from the time of setup onwards. It is recommended to monitor your upcoming orders to verify that the automation functions as expected. If you need further assistance or run into any issues, support is available to help.

How can I ensure that UPS Ground and UPS SurePost always display for customers at checkout alongside FedEx options?

To display UPS Ground, UPS SurePost, and FedEx options consistently at checkout, follow these steps: 1. Enable **Rate Automation Rules** in the app settings for both FedEx and UPS to show selected services applicable to the customer’s address. 2. Check the FedEx Carrier Settings to disable special service options that may limit rate availability, such as **FedEx One Rate** (not applicable to FedEx Ground) and **FedEx SmartPost**, unless properly configured with your assigned HubID. 3. Ensure that packaging and weight conditions in automation rules do not exclude services unintentionally (e.g., rate rules should not require a minimum weight exceeding your product weight). By configuring these settings accurately, applicable UPS and FedEx services will be displayed on the storefront checkout page.

How can I ensure that residential shipping charges are correctly included in UPS and FedEx shipping rates in the PluginHive app?

To include residential shipping charges in UPS and FedEx rates within the PluginHive app, follow these steps: 1. Navigate to the app dashboard and go to **Settings → Carriers**. 2. Select the carrier you want to configure (FedEx or UPS). 3. Under **Other Details**, locate the option **Use Address Classification**. 4. Enable **Use Address Classification**; this ensures the app considers whether the destination address is residential or business. 5. Save the settings and recheck the shipping rates. This adjustment instructs the app to apply the correct residential surcharge as per carrier rules, which otherwise defaults to a business address and excludes residential fees.

How can I ensure that FedEx One Rate shipping options appear correctly on my Shopify website using the PluginHive app?

To have FedEx One Rate shipping options display correctly at checkout on your Shopify store using PluginHive, follow these steps: 1. Enable the PluginHive app rates by going to **Shopify Admin > Settings > Shipping and Delivery** and confirming that carrier-calculated rates from the PluginHive app are active. 2. In the PluginHive app settings, enable the FedEx One Rate special service to ensure the specific FedEx One Rate options are offered. 3. Verify that the package types used in the PluginHive app correspond with FedEx One Rate requirements (for example, using the FedEx Pak package type). Adjust the package types if necessary to align with FedEx One Rate criteria. 4. Once these settings are configured and enabled, FedEx One Rate shipping options should appear accurately during checkout on your website. 5. If issues persist, consider providing collaborator access to your store to the PluginHive support team for further troubleshooting and configuration verification.

How can I ensure that FedEx Freight LTL shipments are charged correctly as palletized freight instead of by individual box size in the app?

To ensure FedEx Freight LTL shipments are calculated as palletized freight rather than by individual box sizes, follow these steps: 1. Go to the app’s settings under App Settings -> Shipping -> Packaging. 2. Add pallet sizes as packaging boxes with accurate dimensions that can accommodate your large freight products. This enables the app to recognize palletized shipments properly. 3. Verify that the pallet dimensions reflect the actual size needed; for example, if your pallet is 49×41 in footprint, make sure those dimensions are set correctly. 4. Check individual product dimensions—if any product has a dimension larger than the pallet’s specified size, the app will pack it separately instead of on the pallet. Adjust either the product or pallet dimensions if needed. 5. After configuring pallets as boxes and adjusting dimensions, recreate shipments to verify that rates are correctly calculated using pallet packaging. 6. If items are large but have height restrictions in the pallet dimensions, remember that pallets typically do not have height restrictions; adjust the pallet box height accordingly to avoid splitting items into smaller boxes. By properly setting pallets as package types with correct dimensions, the app calculates FedEx Freight LTL rates based on palletized freight instead of individual boxes, reducing pricing discrepancies.

How can I ensure my store is configured correctly in PluginHive to get accurate UPS and FedEx shipping rates, and what is the proper workflow for generating labels and shipping new orders?

To verify and optimize your store configuration for accurate UPS and FedEx rates and properly manage shipping labels, follow these steps: 1. **Confirm Account Rates:** PluginHive fetches rates based on your UPS and FedEx accounts. Make sure your account credentials are properly connected in the app settings. 2. **Check Rate Automation Rules:** If you have enabled the “Add Insurance/Cover” option under Rate Automation rules for UPS and FedEx carriers, this may add additional costs and affect shipping rates. Review and adjust as needed. 3. **Rate Comparison Validation:** To validate the rates displayed in PluginHive against carrier websites, perform a sample shipment rate check with consistent details: – **From Address:** Your shipment origin (e.g., P.O. Box 15886, Baton Rouge, LA 70895. – **To Address:** Destination address (e.g., 650 W. Olive Ave, Sunnyvale, CA 94086. – **Package Weight:** Use the actual package weight (e.g., 0.29 lbs) – Also ensure that any optional services (like insurance) are consistently applied on both the carrier website and PluginHive to get comparable rates. 4. **Check Rates on Carrier Websites:** Log in to UPS.com and FedEx.com using your accounts. Enter the same shipment details and check the returned shipping costs. Note these rates. 5. **Compare and Troubleshoot:** Compare these rates with those shown in your PluginHive app. If there are discrepancies, consider the following: – Verify that all shipment parameters (weight, dimensions, insurance) match exactly. – Confirm that origin and destination addresses are exactly the same. – Check if PluginHive app settings include any additional fees or discounts. – Review the packaging options selected in the app. 6. **Generating Shipping Labels and Shipping Workflow:** – Once rates are verified and accepted, when an order is placed, go to PluginHive in your Shopify admin and identify the new order. – Select the carrier and service based on your configuration and customer preference. – Generate the shipping label directly within the app. – Print the label and apply it to the package. – Mark the order as shipped in Shopify to update tracking info for the customer. Following these steps will ensure your PluginHive app is configured correctly with accurate UPS and FedEx shipping rates and that your label generation and shipping process runs smoothly.

How can I ensure I receive accurate and multiple shipping options at checkout consistent with my FedEx account?

To ensure accurate and multiple shipping options appear at checkout matching your FedEx account: 1. Verify that product weight and dimensions are correctly input in your store. 2. Disable volumetric weight calculation in the app to prevent inflated package weights. 3. Confirm the packaging type and address details (ShipFrom and ShipTo) are accurate. 4. Test checkout with the corrected details to see multiple FedEx shipping options, including Ground and Freight, if applicable. 5. Use the FedEx rate calculator to cross-check rates externally to validate what your account should see. 6. If discrepancies remain, provide screenshots of checkout and external calculator outputs for further troubleshooting. This ensures the PluginHive app aligns with your actual FedEx account rates and shipping options.

How can I ensure FedEx shipping charges are displayed correctly on my website checkout page after adding the FedEx carrier in PluginHive?

To show FedEx shipping charges on your website checkout page, first ensure that you have successfully added your FedEx account in the PluginHive app under App Settings -> Carriers -> FedEx. Once this is set up, the app should automatically calculate and display FedEx shipping rates at checkout. However, to ensure accurate rates and compliance, you must complete additional settings and details specific to FedEx, as explained below.

How can I ensure FedEx International Connect Plus rates show up correctly at checkout and not just on labels?

To ensure that FedEx International Connect Plus rates display correctly during checkout, follow these steps: 1. Go to the app’s **Settings** > **Shipping Rates** > **Rate Automation**. 2. Edit the existing automation rule or create a new one related to FedEx shipping services. 3. Within the automation rule, locate the **Action Details** and add the **FedEx International Connect Plus** service explicitly. 4. Save the automation rule to apply changes. 5. Confirm that the FedEx account is authorized to use the International Connect Plus service. This setup allows the system to fetch and display Connect Plus rates during the checkout process, not just when generating shipping labels.

How can I enable FedEx and UPS shipping rates for specific products shipping from a particular location in my store?

To enable FedEx and UPS rates for specific products shipping from a particular location, follow these steps: 1. Create or select a shipping profile in your store’s shipping settings. 2. Within that shipping profile, add the products that you want to assign FedEx and UPS rates to. Only these selected products will use the rates you configure. 3. Add the shipping provider rates (FedEx and UPS) to this shipping profile, ensuring they apply only to the designated products and shipping location. 4. Configure the location settings so that the rates apply specifically to shipments originating from that location. This setup allows your store to display FedEx and UPS shipping rates exclusively for the specified products shipped from the chosen location. If you need visual guidance, consult the instructional videos or tutorials provided by PluginHive or your shipping app dashboard.

How can I enable Carrier Calculated Shipping to display FedEx shipping rates at checkout on my Shopify store?

To enable Carrier Calculated Shipping (CCS) and have FedEx rates show at checkout, follow these steps: 1. Confirm your current Shopify plan. CCS is included by default on Advanced Shopify, Shopify Plus, and Shopify Plan if enabled. It is not available on Basic Shopify. 2. If you are on the Basic Shopify plan, either: a. Upgrade to the Shopify Plan or higher, or b. Stay on Shopify Plan and switch to yearly billing to get CCS at no extra cost, or c. Contact Shopify support at [email protected] to add CCS as a $20/month add-on. 3. Once you have CCS enabled on your Shopify store, ensure your PluginHive Multicarrier app is properly configured with FedEx credentials and shipping methods. 4. Test checkout on your store to verify that FedEx shipping options now appear with realtime rates at checkout. Remember, enabling CCS is a prerequisite for live carrier rates to show during customer checkout; PluginHive requires this Shopify feature to function fully for rate display.

How can I disable normal FedEx shipping and only allow FedEx Freight and UPS services for my orders in PluginHive?

You can configure PluginHive to restrict normal FedEx shipping rates and show only FedEx Freight and UPS rates by setting up a weight-based rate automation rule for FedEx. Follow these steps: 1. Log in to your PluginHive app and navigate to **App Settings**. 2. Go to **Shipping Rates** and then select **Rate Automation**. 3. Find and edit the existing FedEx rule by clicking on **Edit FedEx Rule**. 4. Configure the rule to show FedEx rates only for orders with a weight **greater than or equal to 150 lbs**. This will filter out normal FedEx services for lighter shipments. 5. Within this rule, enable **only the freight services** offered by FedEx (FedEx Freight). 6. Save the changes. 7. Test the setup by placing sample orders: – Place an order below 150 lbs and verify that FedEx (normal) rates are not shown. – Place an order equal or above 150 lbs and verify that FedEx Freight rates are displayed. 8. Ensure UPS services remain active and selectable for relevant orders as usual. This approach effectively disables normal FedEx options while allowing FedEx Freight for LTL shipments and UPS for standard shipments.

How can I disable FedEx shipping rates from being displayed at checkout while I am still configuring the app?

To disable FedEx shipping rates at checkout during your onboarding process, follow these steps: 1. Open the app and navigate to **Settings**. 2. Go to **Shipping Rates** and then select **Rate Automation**. 3. Find the rule named **Auto Rule For FedEx** and click **Edit**. 4. Deactivate this rule to disable FedEx rates. 5. Click **Update Rule** to save your changes. By doing this, FedEx shipping rates will not be shown to customers at checkout until you reactivate the rule.

How can I customize shipping costs to add packing and picking charges by adjusting the FedEx shipping rates in the PluginHive app?

You can add an adjustment percentage or fixed amount on top of FedEx quoted rates through the app by editing the existing shipping rate rule. Within that rule, add an action named ‘Adjust Shipment Price’ and specify the additional percentage or amount you want to charge. This will show the adjusted shipping cost at checkout.

How can I create or update an auto rule in PluginHive to show only FedEx Freight Priority and Economy pricing for Freight items and hide other unrelated FedEx services?

To configure your shipping rules so that only FedEx Freight Priority and Economy services appear for Freight items, follow these steps: 1. Understand that PluginHive does not support setting rules directly based on specific products. Instead, rules can be created using conditions such as order weight, zone, total price, or quantity. 2. Since Freight items typically weigh more, use the weight condition to distinguish Freight shipments. For example, set a rule that activates only if the package weight exceeds 150 lbs. 3. Within this rule, specify to enable only FedEx Freight Priority and Economy services and disable other FedEx shipping services. 4. For orders or packages lighter than 150 lbs, create corresponding rules to show regular FedEx services while hiding Freight options as needed. 5. Avoid using shipping classes for these rules, as mixing shipping classes in a cart without a matching rule can cause shipping rate failures and potentially abandoned checkouts. 6. After creating or updating the rule, test with different order weights to ensure the correct FedEx services show based on your conditions. This approach ensures that only appropriate FedEx Freight services display for heavy Freight items without showing unrelated FedEx options.

How can I create FedEx shipping labels using the PluginHive app?

The option to create FedEx shipping labels can be found within the PluginHive shipping rates section. If you do not see a “Create Shipping Label” option under “More Actions” or the PH Ship Rate section, please verify the following: 1. Confirm your FedEx account is properly configured in the app as per the connection steps. 2. Make sure you have selected a shipment for which a shipping label can be created. Labels are typically generated after selecting the carrier and rate for a particular order or shipment. 3. Check if you are handling domestic or international shipments, as label generation workflows might vary. 4. If you still do not see the option, confirm your app version supports the FedEx label creation feature in your region (Poland). For further assistance, please provide details whether you are shipping domestically within Poland or internationally, since this affects the label creation process.

How can I correct freight costs when items are being shipped in a box instead of an envelope using PluginHive MultiCarrier Shipping Label app with FedEx carrier?

To ensure freight charges reflect the proper packaging (such as an envelope instead of a box) in the PluginHive MultiCarrier Shipping Label app when using FedEx: 1. Navigate to the app’s settings: Go to **App Settings -> Shipping -> Packaging**. 2. Review existing packaging options. If you do not have an envelope listed, you need to add it manually. 3. Add a new packaging type that corresponds to your envelope dimensions and weight (e.g., a FedEx or your own envelope). This allows the system to identify shipments that qualify for envelope rates rather than box rates. 4. Save the new packaging option. Going forward, new transactions and orders will use this updated packaging information, resulting in the correct freight cost calculation.

How can I confirm whether shipment order errors are due to Shopify’s native FedEx rates interfering with Pluginhive’s rates?

Signs that Shopify native FedEx rates are interfering include customers seeing “FedEx First Overnight” as a single shipping option, while Pluginhive is not configured to offer it. To confirm and resolve: 1. Check Shopify admin under Settings → Shipping and Delivery → General Profile to see if Shopify rate providers (like FedEx) are enabled. 2. Temporarily disable Shopify’s own FedEx shipping rates. 3. Test orders again to verify if the rates now come from the Pluginhive app exclusively. 4. Ensure Pluginhive app’s configuration provides the desired FedEx services with appropriate rate adjustments. This will isolate the source of shipping rates and ensure Pluginhive’s configuration controls the options fully.

How can I confirm that PluginHive is using my actual FedEx account rates during checkout?

PluginHive uses your FedEx account credentials to fetch real-time and accurate FedEx shipping rates at checkout. To confirm this: 1. Perform a manual rate check on FedEx.com using your account as described in the rate verification steps. 2. Compare the FedEx website rates with the rates PluginHive returns at checkout. 3. If the rates match, it confirms PluginHive fetches your true FedEx account rates. 4. If you notice discrepancies, verify no other apps are enabled that might interfere, and ensure your FedEx credentials are correctly configured in the PluginHive app settings. Ensuring this confirms that your customers see the precise FedEx rates you are charged.

How can I confirm that FedEx shipping rates shown in the app reflect my actual account rates and not inflated prices?

FedEx shipping rates displayed in the app are based on your FedEx account-specific negotiated rates. To confirm their accuracy: 1. Copy the shipment details from the app, including origin and destination addresses, package weight, dimensions, type, and special services. 2. Visit FedEx.com and use the shipping rate calculator or create a shipment with the same exact parameters. 3. Compare the rate displayed on FedEx.com with the app’s quoted rate. 4. If discrepancies exist, double-check data entries in the app for errors or missing details like package type or address format. 5. Ensure your FedEx account is properly linked and authenticated in the app to pull accurate negotiated rates. This cross-validation ensures the rates you see in the app are consistent with your actual FedEx account pricing schemes and helps you identify data entry issues that cause inflated shipping quotes.

How can I configure the shipping rates automation to show only FedEx International Priority and FedEx International Economy for shipments to Canada?

To restrict shipping options for Canada shipments to only FedEx International Priority and FedEx International Economy: 1. Go to your Rates Automation settings for FedEx. 2. Under the “Auto Rule for FedEx,” add a condition specifying the “Canada zone” in the criteria. This ensures the rule applies only to shipments destined for Canada. 3. Set the desired shipping methods (FedEx International Priority and FedEx International Economy) as the only visible options when the destination zone matches Canada. 4. Save the rule and test by simulating a shipment to Canada to confirm that only the specified options appear.

How can I configure the app so that FedEx package sizes always show at checkout when FedEx is selected, especially to ensure my negotiated FedEx OneRate pricing applies?

The app uses an advanced box packing method that automatically selects the smallest box fitting all items based on weight and volume, regardless of the shipping carrier. When both USPS and FedEx package sizes are enabled, the app applies universal packaging settings across all carriers and does not differentiate or assign specific boxes to individual carriers. This means: 1. The app may choose a USPS box even for a FedEx shipment. 2. FedEx then treats the package as a custom box rather than a standard FedEx One Rate box. 3. Consequently, your negotiated FedEx OneRate pricing will not apply, and standard rates are used instead. Currently, it is not possible to configure the app to exclusively assign FedEx boxes to FedEx shipments or USPS boxes to USPS shipments. The packaging selection optimizes for package size, not carrier-specific rates. To maintain FedEx OneRate pricing, you may need to disable USPS box sizes or avoid enabling competing carrier package sizes simultaneously to prevent the app from selecting a USPS box for FedEx shipments.

How can I configure PluginHive to fetch FedEx Freight rates (International Priority Freight) for shipments originating from India, specifically for package weights over 68 kgs?

To fetch FedEx Freight rates from India, including International Priority Freight (IPF) for packages over 68 kgs, follow these steps: 1. Use the correct FedEx carrier code “FDXE” instead of the invalid “FXE” to avoid integration failures. 2. For International Priority shipments up to 68 kgs, use the service type code “IP” (International Priority). For packages exceeding 68 kgs, use “IPF” (International Priority Freight). 3. Ensure that the origin postal code is valid and corresponds to the shipment’s actual pickup location in India—for example, postal codes like 600122 or 600004 have been tested successfully. 4. Update your PluginHive shipping app configuration to pass the corrected carrier code (“FDXE”) and appropriate service type codes (“IP” or “IPF”) in the XML requests. 5. Test shipments with these settings to confirm rates are fetched correctly without errors. 6. Collaborate with PluginHive support or your integration team to apply these changes if you do not have direct access to the configuration.

How can I configure PluginHive to ensure that all US orders use FedEx rates instead of UPS, selecting the best FedEx rate automatically for US shipments?

To make all US orders use FedEx rates and have the app select the best FedEx service automatically, follow these steps: 1. Create a Shipping Zone for the USA by navigating to **App menu > Settings > Shipping > Shipping Zones** and adding a USA zone. 2. Update your Rate Automation Rules to include criteria based on the Shipping Zone: – For FedEx rules, set the Shipping Zone equal to USA to apply only for US shipments. – For UPS rules, adjust the zone criteria to exclude USA (e.g., Shipping Zone **Not Equal To** USA). 3. This configuration ensures that for US shipments, only FedEx carrier rules apply and the app will choose the best FedEx rate from available services. 4. Ensure that each Rate Automation Rule has a carrier assigned and proper shipping zone criteria set correctly; this is necessary for rules to save and function as intended.

How can I configure international parcels to use the correct packaging options for each carrier, specifically international small satchel for Australia Post and small box for FedEx international shipments, while limiting available options for customers accordingly?

You can manually select the packages and services for each order in the Order Summary page within PluginHive. For example: 1. Access the Order Summary for the specific order. 2. Under packaging, select the appropriate package type (e.g., “Flat Rate Satchel Small” for Australia Post international, “Small Box” for FedEx international). 3. Under the rates summary, confirm the shipping service corresponds to the desired carrier and package type. Currently, there is no automated restriction to show only specific packaging options based on carrier selection at checkout, so manual selection post-order placement is necessary to achieve the exact configuration: – Australia Post National: Small Satchel – Australia Post International: Small Satchel – FedEx International: Small Box Ensure you manually update each order’s packaging to reflect these preferences after the order is placed.

How can I configure free shipping for USA orders over $120 using FedEx in PluginHive?

To offer free shipping for USA orders over $120 via FedEx, follow these steps: 1. Navigate to **App Settings > Shipping Rates > Rate Automation > Add Rule**. 2. In the **Automation Criteria**, set the following conditions: – Add **Zone** equal to **USA**. – Add **Price** greater than or equal to **$120**. 3. In **Action Details**, you have two options to apply free shipping: – Select **Adjust Shipment Price** and set it to subtract 100% to reduce shipping cost to zero. Then, add your preferred FedEx carrier and service. – Alternatively, select **Add Flat Rate** and set it to **0**. 4. Name your rule appropriately, as this name will appear at checkout showing free shipping. 5. To ensure label generation aligns with this rule, repeat this configuration under **App Settings > Automation > Setup > Edit FedEx** with the same criteria.

How can I book a support call to discuss detailed setup or queries about handling fees and FedEx shipping rates?

You can book a Zoom support call with PluginHive using their appointment booking link. Provide your store URL and email address on the booking page to choose a day and time slot for the consultation. This allows you to get personalized assistance with your shipping and handling fee setup. The booking link, available from support communications, leads to a scheduler where you can select a convenient time.

How can I automate FedEx account selection based on different shipment criteria using the PluginHive app in Shopify?

You can set up automation rules within the PluginHive Multi Carrier Shipping Label App that assign shipments to specific FedEx accounts based on customizable conditions: 1. Define conditions such as shipping zone, total order weight, and total order price. 2. Configure corresponding actions that select the preferred FedEx account and service for orders meeting those conditions. 3. For example, a rule could assign orders with a weight below a threshold to one FedEx account (for accessories from the warehouse) and orders exceeding that weight to a different account (for large products via 3PL). 4. These rules enable automated routing of orders to the correct FedEx account without manual intervention. 5. The automation helps optimize shipping workflows and ensures accurate cost and label management per account. Setting and managing these rules can be done within the app once installed.

How can I allow my customers to choose their own shipping options (e.g., FedEx, UPS) with delivery terms and prices at checkout using the PluginHive app?

Using the PluginHive app, you can connect your shipping carrier accounts such as FedEx, UPS, or other supported carriers to display their calculated shipping rates at checkout. However, Shopify’s standard checkout is not editable by apps, including ours. The app integrates by enabling the display of carrier-calculated shipping rates during checkout, allowing customers to select from available delivery options with their corresponding prices and terms. To implement this: 1. Connect your carrier accounts within the PluginHive app. 2. Ensure your Shopify store has the ‘Carrier Calculated Shipping’ feature enabled (see next FAQ for more details). 3. Once set up correctly, customers will see multiple shipping options and can independently select the one that suits them at checkout.

How can I add package (box) dimensions to display on the AWB label generated through the FedEx carrier in the app, instead of just product dimensions?

To display the package (box) dimensions on the AWB label when using FedEx, follow these steps: 1. Change the packing method in the app from Weight Based to Box Packing: – Go to **App Settings** -> **Shipping** -> **Packaging**. – Select **Box Packing** method. 2. Add custom or FedEx predefined boxes: – Click **Add Box** -> choose either **Add Custom Box** or **Add FedEx Box**, then save your changes. 3. Update product weights and dimensions for accurate packing and shipping rate calculation: – Navigate to **Products** -> **All Products**. – Export the product list as a CSV file. – Update the product weight and dimensions fields in the CSV. – Import the updated CSV back into the app. 4. You can also set default weight and dimensions for all products by navigating to **App Settings** -> **Stores** -> **Other Details**. 5. Before label generation, you can manually edit package details for specific orders to add exact package dimensions and weight: – Select the order in the app. – Click on **Edit Packages** to add or modify package size and weight. Following these steps will ensure that the actual package box dimensions appear correctly on the FedEx AWB labels generated through the app.

How can I add or connect a FedEx account to my Catalyst Case US store for shipping orders?

To add or connect a FedEx account to your Catalyst Case US store, provide the following FedEx account details exactly as registered on the FedEx website: 1. Account Name 2. Account Number 3. First Name 4. Last Name 5. Company Name 6. Phone Number 7. E-mail 8. Street Address 9. City 10. Zip Code 11. State 12. Country If you already have a FedEx account connected to another store (e.g., Catalyst Lifestyle store), you can request to use the same credentials for the Catalyst Case US store. Once the necessary information is provided, the FedEx account will be integrated for shipping functionality on the store.

How can I add FedEx International Economy as a shipping option at checkout using PluginHive?

To add FedEx International Economy as a shipping option at checkout, follow these steps: 1. Navigate to your PluginHive app dashboard. 2. Go to **App Settings**. 3. Select **Shipping Rates**. 4. Click on **Rate Automation**. 5. Find and click **Edit Rule** for the relevant shipping rule. 6. Under the **Action Details** section, select **International Economy** from the list of available FedEx services. 7. Click **Update Rule** to save your changes. After this configuration, FedEx International Economy will appear as a shipping option during checkout alongside International Priority.

How can I add FedEx Ground shipping rates and remove Canpar Select rates in PluginHive?

To add FedEx Ground rates and remove Canpar Select rates in PluginHive, follow these steps: 1. Navigate to **App > Settings > Shipping Rates > Rate Automation**. 2. To add FedEx Ground: – Select and edit the **FedEx rule**. – Under **Action Details**, add your preferred shipping services, including FedEx Ground. 3. To disable Canpar Select rates: – Select and edit the **Canpar rates** rule. – Deactivate the Canpar rule to prevent its rates from appearing. 4. Save your changes. Note: This setup controls label generation rules but does not automatically update checkout rate visibility, so additional configuration is required (see next FAQ).

How can I add FedEx account rates to the automatic calculation system in the app?

To add your FedEx account rates for automatic rate calculation, follow these steps: 1. Navigate to **App Settings** in the app. 2. Go to the **Carriers** section. 3. Click on the **’+’** button to add a new carrier. 4. Select the **FedEx** option from the list. 5. In the Carrier Registration page, enter your 9-digit FedEx Account Number. 6. Provide the registered billing address associated with your FedEx account. 7. Save the details to connect your FedEx account and enable automatic rate calculations using your account rates.

How are FedEx shipping rates determined in the app, and can I manage or reduce these rates?

The FedEx shipping rates shown in the app are your own FedEx account rates. FedEx calculates these rates based on shipment details such as the origin (ShipFrom), destination (ShipTo), and package specifications. To verify the accuracy of rates, you can recreate the shipment details directly on FedEx.com and compare. If you want to adjust the shipping cost shown to your customers by a fixed percentage (e.g., reduce by 20%), you can use the app’s “Adjust Shipment Price” feature: 1. Go to the app dashboard. 2. Navigate to Settings > Shipping Rates > Rate Automation. 3. Edit an existing rule or create a new one to add a percentage adjustment to the shipping rate. Note: This adjustment affects the shipping cost displayed or charged through your store but does not change the actual FedEx rate you pay when generating the label. For deeper discounts, please contact your FedEx account manager directly.

For order #18061, the customer paid ₹3,504 for shipping, but the FedEx shipping charge was ₹4,270. Can a handling fee be added and how is the actual rate calculated?

For order #18061, the actual FedEx International Economy shipping rate is approximately ₹3,504. 20. With a 10% handling fee added, the shipping amount shown at checkout would be ₹3,854.62 (i.e., ₹3,504.20 + 10% of ₹3,504.20). If you are seeing discrepancies between the rate in the app and FedEx website: 1. Verify that the shipment package details (weight, dimensions) and addresses entered in the PluginHive app exactly match those used on the FedEx site. 2. If the details match, the rates should align closely. 3. Any variation usually results from different data inputs or FedEx pricing updates. Thus, PluginHive calculates the final shipping charge by applying the handling fee on the base FedEx shipping rate configured in the app.

Does UPS have a separate Residential Ground shipping option like FedEx Home Delivery, and how does this affect shipping charges?

Unlike FedEx, which offers a distinct ‘Home Delivery’ service for residential addresses, UPS provides a single Ground service that applies to both commercial and residential addresses. However, when the shipping address is classified as residential, UPS adds residential delivery charges to the total shipping cost automatically. Therefore, the app passes through UPS Ground service, and residential surcharges are accounted for in the rate if applicable. There is no separate ‘UPS Residential Ground’ service option to select.

Does the PluginHive MultiCarrier Shipping Label app support shipment insurance such as DHL Shipment Protection or FedEx Declared Value, and how can I ensure insurance charges are reflected in shipping rates at checkout?

Yes, the PluginHive MultiCarrier Shipping Label app supports insurance and signature options, but these settings affect label generation rather than the displayed shipping rates by default. To ensure insurance charges are included in the shipping rate calculation and shown at checkout, follow these steps: 1. Open the app and navigate to **App Settings** -> **Shipping Rates** -> **Rate Automation**. 2. Select **Edit DHL Express Rule** (or the relevant carrier rule). 3. Under **Action Details**, enable both **Signature** and **Insurance** options. 4. Save and update the rule. 5. After updating, perform a few test transactions at checkout to verify that the shipping rates now reflect the inclusion of insurance fees. Note that shipment insurance is applied during label generation, so the rates will align once these settings are enabled in rate automation rules.

Does the PluginHive app support split shipments and offer multiple shipping options from various carriers like FedEx, DHL, and local mail?

The app can display all available shipping rates from integrated carriers such as FedEx, DHL, and local tracked mail at checkout, allowing customers to select their preferred shipping option. Regarding split shipments, the app allows splitting packages within an order containing multiple product quantities into multiple packages for shipping. However, it does not allow splitting a single product into multiple boxes nor splitting the entire order itself into separate orders.

Does the PluginHive app support Shopify’s own carrier integration for FedEx?

No, the app supports only your own carrier accounts configured within the app. Shopify’s own carrier accounts for FedEx or other carriers are not supported by the PluginHive app. If FedEx rates are not showing in the app, you will need to check this issue with Shopify’s support team directly.

Does the PluginHive app support FedEx “freight box” accounts and packaging for shipping, similar to the FedEx “freight direct” standardized crates?

Yes, the PluginHive app supports FedEx packaging options including FedEx Standard Freight Boxes. To add and use these boxes for shipping: 1. Navigate to the app’s settings. 2. Select Shipping > Packaging. 3. Click on “Add FedEx box” within the packaging options. 4. Look for and add the “FedEx Standard Freight Box” from the available list. 5. Once added, this box can be used for packing and shipping larger products that require a freight box. You can verify within the app whether the FedEx Standard Freight Box meets your specific packing requirements for freight shipments.

Does the PluginHive app provide competing shipping rates between carriers like UPS, USPS, and FedEx?

The PluginHive app does not provide competing rates from multiple carriers by default. Instead, it helps you process shipments and retrieve shipping rates only from your own carrier accounts that you connect (such as UPS, USPS, or FedEx). The app does not supply third-party logistics (3PL) accounts or compare rates across different carrier accounts on its own.

Does the PH MultiCarrier Shipping Label app support USPS, UPS, and FedEx carrier rate estimates, and will it show taxes and duties calculated by these carriers?

Yes, the app supports USPS, UPS, and FedEx carrier services. It displays real-time rates and estimated delivery times from these carriers during shipping label generation. The respective carriers calculate applicable taxes and duties, and these are included in the total shipping charges shown in the app.

Does the app allow real-time comparison of shipping rates between my FedEx and UPS accounts before purchasing labels, and does it support shipping multiple boxes with each order for wholesale ecommerce?

Yes, the PH Multi Carrier Shipping Label App supports the following features: 1. **Multiple Carrier Accounts:** You can connect both your FedEx and UPS accounts within the app. 2. **Real-Time Rate Comparison:** At the time of label generation, the app retrieves real-time shipping rates from both carriers, enabling you to compare costs and select the most cost-effective shipping option for each shipment. 3. **Multiple Packages/Boxes per Order:** The app fully supports multi-piece shipments, allowing you to specify different box sizes and assign multiple packages per order. This ensures both accurate shipping rates and proper label generation for complex wholesale orders. 4. **Packing Flexibility:** You can automate the packing process using custom box dimensions or manually select boxes during shipping to match your order requirements.

Does PluginHive support shipping label generation and rate calculation for Deutsche Post, DHL Express, PostNord, and FedEx carriers?

PluginHive currently integrates with DHL Express, PostNord, and FedEx for shipping label generation, rate calculation, pickup requests, and tracking. You can add your carrier accounts for these services within the app to enable these functionalities. However, Deutsche Post is not available for integration at this time, and there are no immediate plans to add this carrier. DHL Express Commerce integration can be used for Deutsche Post and DHL Express shipments as an alternative.

Does PluginHive support FedEx integration for multi-vendor marketplaces on Shopify?

PluginHive’s Shopify solutions do not support multi-vendor marketplace scenarios. If you operate a Shopify store with multiple global vendors, you will not be able to manage FedEx logistics through our Shopify plugin for this business model.

Does PluginHive show FedEx shipping rates at checkout if only a UPS account is added within the app?

No, PluginHive will show shipping rates only for the accounts configured within the app. If only a UPS account is added, PluginHive provides UPS-based rates at checkout. Any FedEx rates seen during checkout are provided through Shopify’s own rate calculations or other apps, not through PluginHive in that scenario. For Canadian orders, if you want FedEx rates to display correctly, a FedEx account must be added and configured within PluginHive or shipped through the carrier directly in Shopify.

Does PluginHive offer integration for TNT Australia within the same app as FedEx?

The PH Ship Rate and Track app supports only the FedEx carrier. For TNT Australia, PluginHive offers a separate solution called the PH Multi Carrier Shipping Label app. This app supports multiple carriers including TNT Australia, FedEx, Aramex, and Australia Post. It allows you to display shipping rates at checkout, generate shipping labels, print shipping documents, request pickups, fulfill orders, and track shipments. You must have an active account with TNT Australia to use their service in the app. The PH Multi Carrier Shipping Label app also comes with a 14-day free trial for evaluation. After installation, PluginHive offers an onboarding Zoom call to help with setup.

Does PluginHive manage the FedEx meter number and web service key for shipping rate requests, and how do I verify if my account is correctly connected?

Yes, when you connect your FedEx account through PluginHive’s recommended registration process, PluginHive automatically uses the FedEx meter number and web service key generated for your account. To verify: 1. Confirm that you have connected your FedEx account using the PluginHive registration flow inside the app. 2. This process registers your account with FedEx and generates the necessary credentials (meter number and web service key) used in live rate requests. 3. If unsure, you can review your FedEx account information within the PluginHive settings or book a support call for direct assistance to confirm your account linkage.

Do I need to send updated public holiday lists for TNT/FedEx couriers to ensure correct shipping rates at checkout?

Yes, you should provide the updated public holiday list for TNT and FedEx couriers. Sharing this list allows PluginHive to update their system accordingly, ensuring that shipping rates reflect the next available service day during holiday periods. This helps prevent disruptions or incorrect rates showing at checkout.

Do I need to remove or disable the Shippo app before activating the PluginHive MultiCarrier App for FedEx rates, or will the PluginHive app automatically disable Shippo?

You must manually disable or remove the Shippo app from your store if you want to stop showing Shippo rates at checkout. The PluginHive MultiCarrier App will not automatically disable or interfere with any existing shipping apps like Shippo on your store. To avoid conflicting or multiple shipping rates appearing at checkout, ensure you deactivate Shippo before activating and using PluginHive for FedEx rates.

Do I need to contact FedEx to activate the meter accounts after integrating my FedEx account with the PluginHive app?

No, you do not need to contact FedEx separately to activate the meter accounts. When you integrate your FedEx account through the PluginHive registration process, FedEx automatically generates a unique Meter Number for your account. All your account-related activities will continue as usual without any additional action from your side.

Do I need a separate FedEx account for shipping products from the US and how to configure it in PluginHive?

Yes, if you plan to ship products originating from the US, you must create a FedEx account with a US origin address. After creating the account, integrate this US-based FedEx account within the PluginHive app to enable correct shipping label processing and rate calculations for US shipments.

Do all products need to weigh at least 1 lb for both FedEx and UPS rates to calculate shipping correctly?

Products must weigh at least 1 lb per line item **only** for FedEx Freight rates. For regular FedEx services and UPS shipping rates, there is no minimum weight restriction of 1 lb per product line item. You can use weights less than 1 lb for these services without affecting rate calculations.

Could there be a delay for the FedEx International Connect Plus shipping option to appear on my website after activating the rule?

The FedEx International Connect Plus shipping option should appear promptly once the correct settings are applied. However, ensure that you have enabled this service not only in your automation rule used for label generation but also in the **Rate Automation** section under **Shipping Rates** settings. Specifically: 1. Verify that the International Connect Plus service is added in the **Rate Automation** settings to display rates during checkout. 2. Confirm your FedEx account is authorized for International Connect Plus to avoid rate discrepancies. 3. After these configurations, the rates should show up immediately without significant delay. If you still see other FedEx services like International Economy and Priority, review and update your rate automation rules accordingly.

Can your app display different shipping options based on whether a customer orders mini products, full size products, or a combination, such that only USPS free shipping shows for minis, FedEx shipping shows for full size or combined orders, and FedEx 2-Day shipping also always shows?

Yes, you can achieve this shipping configuration by setting rules based on shipping classes within the app. However, to display these dynamic shipping rates on the Shopify checkout page—especially rates generated by third-party apps—you must have Shopify’s Carrier Calculated Shipping (CCS) feature enabled on your store. Without CCS enabled, Shopify’s default checkout will only display the cheapest rate and cannot show all customized shipping options simultaneously. Once CCS is active, the app can apply shipping class rules to display appropriate shipping methods, such as USPS free shipping for mini products only, FedEx shipping for full size or combined orders, and always show FedEx 2-Day shipping as an option. If you wish, the PluginHive team can assist in setting this up after CCS is enabled.

Can you provide a practical example of how the 10% handling fee is applied to the FedEx international shipping rates at checkout?

Yes, here are sample calculations demonstrating how the 10% handling fee is applied: – FedEx International Economy shipping rate: ₹8,332.20 – 10% handling fee = ₹833.22 – Total shipping cost at checkout = ₹8,332.20 + ₹833.22 = ₹9,165.42 – FedEx International Priority shipping rate: ₹10,373.90 – 10% handling fee = ₹1,037.39 – Total shipping cost at checkout = ₹10,373.90 + ₹1,037.39 = ₹11,411.29 This confirms that the handling fee is added as 10% on top of the actual shipping cost and displayed clearly during checkout.

Can the PluginHive Multi Rate app apply a one-time oversize add-on charge per order for products above a certain size, while using flat rate shipping and negotiated rates for FedEx, and maintain free shipping eligibility for orders over a certain amount?

Yes, the PluginHive Multi Carrier Shipping Label app can accommodate these conditions with the following configurations: 1. **Flat Rates & Free Shipping:** You can configure flat rates and free shipping rules based on conditions such as order price (e.g., free shipping for orders over $175), shipping zones, product quantity, weight, or product groups (shipping classes). 2. **Oversize Add-On Charge:** The app allows applying a one-time flat charge per order if any oversized product (as defined in your oversized product list) is present in the cart. This add-on applies only once per order, regardless of the number of oversized items. 3. **Free Shipping Exclusion:** You can set rules ensuring that free shipping applies regardless of oversized items present, so orders qualifying for free shipping (e.g., $175+) will not have any additional oversize charges added. 4. **FedEx Negotiated Rates:** You can connect your FedEx account within the app to display your negotiated rates at checkout, while the app supports over 33 carriers. 5. **Shopify Shipping Carrier Integration:** The app integrates with carrier accounts created directly with carriers (FedEx in this case), but does not integrate with Shopify’s built-in USPS and UPS accounts. 6. **Shopify Plan Requirements:** The app works on all Shopify plans, including Grow. To show real-time carrier-calculated shipping rates, you need to have the “Carrier Calculated Shipping” feature enabled on your Shopify store. In summary, to correctly show flat rates + one oversize add-on charge per order: configure your flat rates and add-on rules inside the app, connect your FedEx account for negotiated rates, and ensure carrier-calculated shipping is enabled. For USPS and UPS with Shopify rates, note that the app cannot modify or integrate those rates.

Can the PluginHive FedEx shipping app on Shopify support capturing package dimensions when using Your_Packaging option?

Currently, if you are using the Your_Packaging option in the PluginHive FedEx shipping app, the ability to capture package dimensions depends on the app configuration and carrier limitations. You should check the app settings to see if dimensions entry is enabled. If it is not available by default, you may request this feature or explore custom setup options with PluginHive support.

Can the PluginHive app support specific FedEx shipping services depending on shipment origin and destination?

Yes, the PluginHive app supports selecting specific FedEx services for different shipment types. For example: – For shipments originating in Canada and shipping domestically, you can enable FedEx Ground services. – For international shipments, you can enable services such as International Connect Plus, Economy, Priority, and Priority Express. You simply need to configure and enable the desired FedEx services within the PluginHive app settings to ensure these options appear appropriately at checkout for the relevant shipment type. There should be no issues generating shipments or displaying these rates if the services are enabled correctly.

Can the PluginHive app instruct FedEx to ignore suite or apartment numbers in the address when calculating rates?

No, the PluginHive app does not integrate or communicate with Shopify’s own FedEx carrier accounts. Therefore, it cannot modify address details such as ignoring suite numbers. If you use your own FedEx account in the app and face rate issues, the PluginHive team can assist, but the app cannot control external carrier address parsing.

Can the PH MultiCarrier Shipping Label app support multiple FedEx accounts with different conditions for shipping rates?

Currently, the PH MultiCarrier Shipping Label app does not support using multiple FedEx accounts with different shipping conditions simultaneously. This limitation means you cannot input two FedEx accounts with varying terms within the app to apply distinct shipping rates. If your shipping setup requires multiple FedEx accounts with different conditions, the app will not fully meet this specific requirement.

Can product weights be set below 0.1 pounds in the PluginHive app without causing issues with FedEx rates?

Yes, it is possible to set product weights below 0.1 lb: 1. FedEx supports weights from 0.02 lb and above for shipment rate calculation. 2. Rates will be provided by FedEx for package weights equal to or above 0.02 lb. 3. Weights below this threshold may cause rate calculation errors or shipping failures. 4. You should consult your FedEx Account Representative to confirm minimum weight requirements specific to your account and shipping scenarios. 5. For LTL freight shipments, a minimum product weight of 0.1 lbs is generally recommended to avoid errors.

Can I use the PluginHive MultiCarrier Shipping Label App without having accounts or contracts with shipping carriers like DHL, FedEx, or Aramex?

No, the PluginHive app requires you to have your own active accounts with shipping carriers such as DHL, FedEx, Aramex, or others in order to generate shipping labels and retrieve shipping rates. The app does not provide pre-built or shared carrier accounts. To get started with shipping using the app, you should: 1. Sign up for accounts directly with your preferred shipping carriers. 2. Obtain the necessary API credentials or account details from those carriers. 3. Integrate these carrier accounts into the PluginHive app by entering the required credentials in the app settings. 4. Once integrated, you will be able to generate shipping labels, get live shipping rates, and manage shipments through the app. If you need help with the integration or setup process, support sessions or assistance are available.

Can I use the PH MultiCarrier Shipping Label app for FedEx and UPS carriers, and simultaneously use Shopify’s default shipping settings for a carrier that the app does not support, like EMS?

Yes. The app supports FedEx and UPS carriers if you have accounts with them. For carriers not supported by the app, such as EMS, you can continue using Shopify’s default shipping calculator for those. This means you can use the app to display rates for supported carriers (FedEx, UPS) at checkout, while Shopify’s built-in shipping settings handle unsupported carriers like EMS.

Can I use Shopify’s discounted FedEx shipping rates with the PluginHive PH MultiCarrier Shipping Label app, especially when shipping products with different box dimensions?

No, the PluginHive PH MultiCarrier Shipping Label app does not support Shopify’s discounted carrier accounts. To use the app, you must have a shipping carrier account (such as FedEx) directly with the carrier itself and add this account to the app. The app will then generate shipping labels using your own carrier account rates, not the discounted rates provided through Shopify. If you ship products requiring different box sizes, you can still use your own carrier account rates for each shipment through the app, but Shopify’s bundled discounted rates are not accessible within PluginHive.

Can I use Shopify discounted rates for USPS within this app while using my own UPS and FedEx accounts?

No, the app does not support using Shopify’s discounted USPS rates. You can only connect and use your own carrier accounts such as UPS and FedEx within the app. This enables you to display carrier-calculated shipping rates at checkout (with Carrier Calculated Shipping enabled), generate shipping labels, request pickups, and share tracking information. You can install the app and add your UPS and FedEx accounts, and there is a 14-day free trial available to test if it meets your requirements.

Can I use different FedEx packaging types for multiple packages within a single order?

No, you cannot use different FedEx packaging types for multiple packages within the same order. FedEx’s rate calculation system requires all packages in a single order shipment to use the same category of packaging (e.g., all FedEx Large Boxes or all FedEx Paks). Mixing packaging types within one order is not supported by PluginHive and FedEx and will lead to issues with label generation and rate calculation. It is essential to select a single packaging category for all packages in an order to ensure smooth processing and accurate rates.

Can I show FedEx Ground shipping options along with FedEx One Rate using PluginHive?

Currently, it is not possible to display FedEx Ground shipping options alongside FedEx One Rate simultaneously via the PluginHive app. The app supports either FedEx One Rate or standard FedEx services independently but does not permit merging these shipping options at checkout. An alternative approach would be to select and enable the FedEx service that best fits your shipping needs.

Can I ship internationally from China using the PluginHive app with my current FedEx UAE account?

No, if you want to ship internationally from China, you cannot use your FedEx UAE account as the origin country must match where you ship from. You will need to: 1. Obtain a FedEx account registered with China as the origin country. 2. Integrate this China-based FedEx account with the PluginHive app. If you create your FedEx China account through PluginHive, you may be eligible for discounts on shipping rates of up to 84%. Refer to the PluginHive documentation for “FedEx Shipping” and “FedEx Registration” for detailed steps on setting up a FedEx China account. After integration, you can manage shipments originating from China.

Can I set up shipping for specific products on a different carrier (FedEx) and bill it to a third-party account using the PluginHive app?

The PluginHive app does not support creating rules based on specific products for assigning different carriers automatically. To ship orders using a customer’s FedEx account and bill a third party, you need to: 1. Manually add the customer’s FedEx account information in the app. 2. Configure the third-party billing account details within the app. 3. For each relevant order, manually assign FedEx services and generate shipping labels using the assigned FedEx account. This process requires manual selection on a per-order basis, as automated rules for product-specific carrier assignment are not available.

Can I set up different shipping carriers to be used for different products in checkout, such as UPS for Product A and FedEx for Product B?

Yes, it is possible to show services from different shipping carriers based on the product shipping class. You need to assign shipping classes to your products and then create shipping rate rules in the app based on those classes. For example, assign UPS shipping class to Product A and FedEx shipping class to Product B. When a customer places an order containing products from both classes, the app can display rates from both carriers at checkout. Note that if multiple products with different shipping classes are in the cart, both carriers’ services can be shown together.

Can I set the shipping options so that customers only see flat rate shipping during checkout, but still let my shipping staff access and select carriers like USPS, UPS, and FedEx internally?

Yes, this is possible using the PluginHive app’s configuration. You can: 1. Configure the flat rate shipping method to be the only option visible to customers during checkout. 2. Keep carrier-specific rates and shipping options (USPS, UPS, FedEx) available and accessible for your internal shipping team within the app or backend interface. This lets customers have a simplified shipping choice, while your staff can still select the most appropriate carrier and rates internally for fulfillment.

Can I set all FedEx deliveries to default as residential addresses in PluginHive?

Yes, you can default all deliveries to residential addresses in PluginHive. To do this: 1. Open the PluginHive app and go to **Settings**. 2. Navigate to **Carriers** and select **FedEx**. 3. Go to **Other Details** within the FedEx settings. 4. Find the option for **Default Address Classification** and set it to **Residential**. Once set, all shipments will be treated as residential deliveries by default, which ensures the correct residential delivery rates are applied.

Can I remove my FedEx account details from Shopify while still using FedEx rates through the PluginHive app?

Yes, if you intend to use only the FedEx shipping rates provided through the PluginHive app, you can safely remove your FedEx account details from Shopify. This will not affect the PluginHive app’s functionality or its ability to fetch FedEx rates, since the app manages the integration independently. Just ensure you continue using the PluginHive app for FedEx shipping rates and label generation after removing the account details from Shopify.

Can I purchase shipping labels through my Shopify account using the PluginHive app to get Shopify’s discounted UPS or FedEx rates?

No, the PluginHive app does not support using Shopify’s discounted UPS or FedEx accounts. The app can only be used with your own carrier accounts. If you want to use the app, you need to connect it with your personal UPS or FedEx account credentials. Shopify-provided discounted shipping accounts are not integrated with the app, so Shopify’s better rates through their accounts are not accessible via PluginHive.

Can I manually edit the FedEx authentication credentials (authentication key, password, meter number) in the PluginHive app when registering my FedEx account?

No, the FedEx authentication credentials (authentication key, password, FedEx Web Services meter number) connected with your account within PluginHive are newly generated by FedEx during integration and cannot be edited manually within the app. To update or change the FedEx account, you need to deactivate the existing FedEx connection and reconnect the account following the standard process. The credentials you manually provide outside the app may be valid for other uses but cannot be directly entered or modified within PluginHive.

Can I implement FedEx One Rate shipping within the app, and how do I set it up?

Yes, FedEx One Rate can be implemented in the app by following these steps: 1. Enable FedEx One Rate: – Go to App > Settings > Carriers > FedEx > Other Details. – Toggle on the option for FedEx One Rate. 2. Enable Box Packaging methods using FedEx Boxes: – Navigate to App > Settings > Shipping > Packaging > Box Packing. – Click on “Add Box” and then select “Add FedEx Boxes.” – Choose the required FedEx boxes. Note: Editing these boxes will convert them to custom boxes, which disables FedEx One Rate for those boxes. 3. Add product dimensions to ensure accurate FedEx One Rate calculation: – Navigate to App > Products > All Products. – Use the CSV export functionality to bulk edit product dimensions. Export the CSV, update it with accurate product sizes, and then import the CSV back into the app. The app will automatically select the appropriate FedEx box based on product dimensions, enabling the correct display of FedEx One Rate shipping during checkout.

Can I customize or change the shipping calculation prices for UPS Ground, UPS Next Day Air, UPS 3 Day Select, and FedEx Freight Economy using the PluginHive app?

While you cannot modify the base shipping rates returned directly from UPS or FedEx, the app allows you to adjust shipment prices using built-in rate automation rules: 1. Navigate to App Settings > Shipping Rates > Rate Automation. 2. Create rules under “Action Details” with either: – **Add Flat Rate:** Add a fixed additional handling fee (currency matches the order) to the carrier’s shipping price. – **Adjust Shipment Price:** Modify the shipment price by adding or subtracting a percentage value. Using these options, you can effectively customize shipping costs applied to your products while keeping carrier rates intact.

Can I consolidate multiple FedEx accounts in Shopify using PluginHive to handle different product shipments from various origins?

Yes, the PluginHive Multi Carrier Shipping Label App for Shopify allows you to integrate and consolidate multiple FedEx accounts within a single store. This enables you to automate your shipping process by: 1. Connecting multiple FedEx accounts to manage shipments from different sources or product categories. 2. Displaying calculated shipping rates at checkout based on the appropriate FedEx account. 3. Generating shipping labels in bulk from any of the connected FedEx accounts. 4. Sending live tracking updates automatically to customers. 5. Creating automation rules based on conditions such as shipping zone, total weight, or order price to assign specific FedEx accounts and services. For example, setting one FedEx account for accessories shipped directly from a warehouse, and another for large shipments handled by 3PL. This setup helps streamline fulfillment for clients managing multiple FedEx accounts within one Shopify store.

Can I connect both Australia Post and FedEx accounts using the $19 plan in the PluginHive app?

Yes, the $19 Starter plan allows you to add and integrate multiple carriers, including Australia Post and FedEx. You can connect both accounts within the app and generate rates and labels for shipments through these carriers.

Can I charge customer fees for USPS shipments at checkout, or is this functionality only available for FedEx?

You can charge customers for USPS shipping fees, including applicable taxes, directly at checkout. The app supports displaying USPS shipping costs with taxes on the checkout page for customers, similar to how it works with FedEx shipments.

Can I change the packaging type from “Custom Box” to “FedEx Envelope” in PluginHive for my current order?

By default, PluginHive uses a weight-based packing method that selects packaging types automatically, which may default to a “Custom Box” for small weights like 0.03 kg. Currently, there is no direct manual override in the app to change the packaging type per order before fulfillment. However, ensure that the packaging type and weight used in PluginHive matches what you select on the FedEx portal during rate checks. If you need to ship with an envelope, select the envelope packaging type on the FedEx portal and verify rates with the same weight. For current shipments, you may have to process them directly through FedEx’s website if the packing method in PluginHive does not reflect the envelope option.

Can delivery costs be set up based on customer type, such as using FedEx rates for wholesale buyers and a flat fee for retail buyers, within the PluginHive app?

The app allows you to display shipping rates based on your own carrier account rates, but it does not support showing different rates depending on the customer type. Therefore, setting up delivery costs that vary between wholesale and retail buyers directly within the app is not possible.

Can a custom box be used as FedEx One Rate packaging in the Multiship app?

No, custom boxes cannot be used as FedEx One Rate packaging within the Multiship app. FedEx One Rate pricing applies only when shipping in FedEx’s official packaging types, such as FedEx Envelope, FedEx Small Box, FedEx Medium Box, etc. The app selects the packaging based on product dimensions from these predefined box types. To use FedEx One Rate pricing, ensure product dimensions match one of the official FedEx boxes enabled in Packaging Settings. Custom package types will not trigger One Rate pricing.

Are the FedEx shipping rates returned by the PluginHive app inclusive of FedEx surcharges, and how can I verify the rates?

Yes, the FedEx shipping rates provided by the PluginHive app include all necessary FedEx surcharges. To verify: 1. Create a shipment transaction using the same shipment details both in the PluginHive app and on the FedEx website (fedex.com). 2. Compare the rates returned by both to confirm the inclusion of surcharges. This ensures that the rates you see in the app reflect your negotiated FedEx account rates along with any applicable surcharges.

Are the FedEx credentials generated by PluginHive app valid to use outside the app?

Yes, the new FedEx credentials generated during the PluginHive app integration belong to your FedEx account and remain valid. These credentials can still be used outside the app wherever necessary. However, for use within PluginHive, the credentials are managed internally and cannot be edited manually by the user.

Are FedEx Freight Direct surcharges included in the FedEx XML API integration through PluginHive?

Currently, FedEx Freight Direct surcharges are **not calculated or included** in the FedEx XML API integration. These surcharges are only available through the FedEx REST API, which is not yet integrated with PluginHive as of now. As a workaround: 1. Contact your FedEx account team to get an estimate of Freight Direct surcharges. 2. Use the PluginHive **rate adjustment feature** to manually add the approximate surcharge amounts to your shipping rates. 3. This method helps approximate the true cost until the REST API integration becomes available. Keep monitoring PluginHive updates for when official REST API integration is released to handle Freight Direct surcharges natively.

Are duties and taxes included within the FedEx shipping cost returned by the PH MultiCarrier Shipping Label app?

Yes, the duties and taxes amount is calculated by FedEx and included within the total shipping rate provided by the PH MultiCarrier Shipping Label app. You can verify this by checking the FedEx response during a rate request or by performing a test shipment on the FedEx website using the same package and address details. This confirms that duties are part of the shipping cost reported by FedEx.

Are carrier accounts other than FedEx required to use the app, and how do I manage multiple carrier accounts?

You need to install the app in your Shopify store and integrate each carrier account you wish to use within the app interface individually. Shopify’s own discounted shipping rates cannot be integrated through the app. If you already have a FedEx account set up for freight shipping, you do not need to create additional accounts with other carriers unless you want to use them. For freight shipping, PluginHive supports FedEx and DHL Express. You control which carrier accounts are linked and used to generate shipping labels.

After uninstalling the FedEx app and connecting UPS via PluginHive, how should I set up the app to display UPS rates only at checkout?

To display only UPS rates at checkout after switching from FedEx: 1. Uninstall any FedEx app integrations to avoid conflicts. 2. Install and connect the UPS account in the PluginHive app, confirming successful linkage. 3. In the PluginHive app settings, enable only UPS carrier services and disable all others. 4. Configure rate automation rules to reflect preferred UPS services and exclude FedEx options. 5. Ensure the storefront checkout settings allow carrier-calculated rates to display. 6. Test live checkout to confirm only UPS rates are visible to customers. 7. Import your products into the app if not already done, as product data is necessary for correct rate calculation.

After the recent update to include all FedEx Freight Direct Delivery Instructions in carrier setup, why can I only select one service level as default instead of mapping service levels per order?

The update added all available FedEx Freight Direct Delivery Instruction options (Basic, Basic by Appointment, Standard, Premium) under the Carrier setup section. However, currently only one Delivery Instruction can be selected as a default in the Carrier setup, which applies to all shipments. – The app does not yet support assigning Delivery Instructions per order automatically based on the customer’s checkout selection. – PluginHive is evaluating the feasibility of adding this capability in Automation Rules, where you can map customer-selected shipping methods at checkout to corresponding service levels communicated to FedEx Freight. – This enhancement is in progress but not yet released. Until then, the Delivery Instruction remains a static default setting for all orders generated via that carrier setup. – You may keep this feature request open with support to be notified when the capability becomes available.

After successfully adding the FedEx LTL Freight account in PluginHive, what are the next steps to enable and use it for shipments?

Once your FedEx LTL Freight account is successfully added in the PluginHive app: 1. Enable the automation rules relating to FedEx Freight in the app settings to activate shipment processing for Freight accounts. 2. Test the integration by checking for FedEx Freight shipment rates within the PluginHive app interface to ensure rate lookup functions correctly. 3. Proceed to create and manage LTL Freight shipments using the integrated FedEx Freight account as per your shipping workflow. 4. If encountering any issues after setup, contact PluginHive support for further assistance with shipping automation or configuration. Following these steps will ensure smooth operational use of FedEx LTL Freight services through PluginHive. **Note:** The customer’s screenshot references have been acknowledged internally but are not included as FAQ content.

After re-adding UPS and disabling FedEx in PluginHive, why are FedEx rates still showing at checkout, and how can I confirm that UPS rates are correctly applied?

FedEx rates may appear temporarily due to caching or delays, but once FedEx services are disabled in the PluginHive app, the app will no longer pull FedEx rates. To confirm UPS rates: 1. Ensure FedEx services are fully disabled in the app settings. 2. Place a test order or check the checkout shipping rates to verify only UPS rates are listed. 3. PluginHive will then pull rates based on your UPS account setup. If FedEx rates still show after disabling, clear your browser cache or wait a few minutes for settings to refresh. The support team can also verify your transaction history to confirm that only UPS rates are being returned.

After enabling the new UI, the FedEx Regional Economy shipping cost is still not showing in the “All Orders” list. How can this be fixed?

The PluginHive team will investigate the issue further by reviewing specific orders experiencing the problem. In the meantime, they reprocessed problematic orders to check if the shipping rates appear in the order list. To assist their investigation, provide detailed steps of how you select and process the FedEx Regional Economy service (such as manually selecting Economy from order details and returning to the order list). This helps the team replicate and address the root cause efficiently.

After connecting FedEx and UPS carriers and adding product dimensions in PH Multicarrier Shipping Label app, what steps do I need to take within Shopify to ensure shipping rates are correctly calculated for customer orders?

To display the shipping rates calculated by the PH Multicarrier Shipping Label app in your Shopify store, follow these steps: 1. Go to Shopify Admin → Settings → Shipping and Delivery. 2. Under each relevant shipping zone, add the shipping rates provided by the PH Multicarrier Shipping Label app. This links the app-calculated rates to the Shopify checkout. 3. Confirm that your app settings have automation rules correctly set to calculate rates based on product weight and volume for both FedEx and UPS (including any rate adjustments like a 10% increase if applicable). By ensuring the rates are added under each shipping zone in Shopify, customers will see accurate shipping rates from the connected carriers during checkout.

After adding new manual FedEx shipping options in Shopify, what steps are required to ensure PluginHive recognizes these options correctly and automation rules work as expected?

Once you add manual FedEx shipping options in Shopify (e.g., “FedEx International Priority” and “FedEx International Connect Plus”), you should: 1. Inform the PluginHive support team so they can update or create automation rules in the app reflecting these new shipping option names. 2. Ensure that the naming is consistent across all shipping zones to simplify automation. 3. Confirm that rate automation rules related to FedEx live rates are disabled in the app to avoid conflicts. 4. Once automation rules are updated in PluginHive, orders with these FedEx shipping options will be managed correctly within the app for label printing and fulfillment.

Why is the estimated delivery time showing at checkout for UPS and FedEx but not for USPS in PluginHive?

UPS and FedEx provide estimated delivery days through their APIs, so PluginHive can display these estimated delivery times at checkout. However, USPS does not currently supply estimated delivery days via their API, which is why the estimated delivery time for USPS is not shown at checkout. This is a limitation from USPS’s data availability, not a PluginHive settings issue. PluginHive is working on a solution to enable estimated delivery dates for USPS in the future, but at present, this feature is not supported for USPS shipments.

Why does the Transit Time appear to be incorrect with TNT/FedEx in the PluginHive app?

The Transit Time information for TNT Australia is retrieved directly from the TNT carrier’s API. If you notice that the transit times shown are incorrect, it is recommended to verify the details with the TNT support team since the app displays the carrier-provided data without modification. For FedEx or any other carrier, similarly, transit times are based on their respective APIs. Ensuring that your account and shipment details are correctly configured with the carrier may also help improve the accuracy of transit time estimates.

Why does the app change the carrier from USPS to FedEx when I manually change the box to a USPS box for USPS orders?

The app by default assigns the smallest possible box to any order and does not automatically differentiate or assign carrier-specific boxes. Therefore, when you manually change the box to a USPS box on an order that originally had USPS as the carrier, the app may change the carrier to FedEx due to internal assignment logic. This behavior appears to occur only the first time you change the packaging on a USPS order. Currently, you need to manually reset the carrier back to USPS after changing the box, as the app does not yet fully support automatic carrier-box matching for USPS shipments.

Why does selecting FedEx 2Day in the app sometimes show a transit time of 3 or 4 days instead of 2 days?

The transit time displayed in the app is provided directly by FedEx, reflecting their current estimated delivery times. Variations from the expected 2-day delivery can occur due to factors such as the shipment’s origin and destination locations, FedEx operational schedules, or service availability at specific addresses. You can verify these transit times by creating a test shipment on the official FedEx website using your FedEx account. This ensures that the app’s transit times match those officially provided by FedEx.

Why did the app select a FedEx Small Box instead of a FedEx Pak for my order with product dimensions 5.75×0.5×0.5 inches?

The app selects packaging based on package optimization considering the dimensions and volume of available packages. In your case, both the FedEx Small Box and FedEx Pak are eligible for packing the product based on weight and size. However, the Small Box has a volume of 202 cubic inches, which is smaller than the FedEx Pak’s 279 cubic inches. To minimize wasted space, the system chose the Small Box as it provides a better fit by volume optimization. This selection aims to reduce packaging waste rather than prioritize a specific package type.

Where can I find assistance for completing FedEx integration setup in PluginHive if I need help entering required details or configuring the app?

PluginHive offers personalized support to assist you with the FedEx integration setup, including any configuration, compliance details, or troubleshooting. You can schedule a Zoom call with the support team at your convenience through the booking link provided within the PluginHive app or support communications. This call will guide you through completing the setup to ensure FedEx shipping charges display correctly on your website checkout. To schedule, use the appointment booking link shared by PluginHive support or contact them via the PluginHive support portal for direct assistance.

What should I select for the “Hazardous Packaging Material” field in FedEx settings if my products are non-hazardous, like watches shipped in corrugated boxes?

If your products are non-hazardous, such as watches shipped in corrugated boxes, you can select any option under the “Hazardous Packaging Material” field to save your settings. This selection does not affect your shipments or create compliance issues. It is primarily a formality within the system.

What should I do if my FedEx Freight account has a different billing address than the “From Address” set in the app?

If your FedEx Freight account is registered to a different billing address than your app’s current “From Address”: 1. Add the correct billing address as a new address within the app: Go to Settings -> From Address -> Add New Address. 2. Enter all relevant details for the Freight billing address in English. 3. Save this new address. 4. When connecting the FedEx Freight account, select this new billing address from the available options instead of the old address. This ensures the app associates the correct address with your Freight account, avoiding configuration conflicts.

What FedEx account information is needed by Pluginhive to begin testing new shipping features, and is it necessary to share username or password?

For testing purposes, Pluginhive requires only the FedEx account number and the associated shipping address details (street, city, state, country, and ZIP code). It is not necessary or recommended to share your FedEx username or password. This approach ensures security while allowing Pluginhive to perform testing relevant to your freight account.

What credentials do I need to connect FedEx, DHL, and UPS accounts to the app?

– FedEx: FedEx Account Number and Billing Address. – UPS: UPS Account Number and Login Details. – DHL Express: DHL Account Number, API Key, and API Secret. Having these details ready is essential to successfully link your carrier accounts with the app.

What are the steps to schedule a demo or consultation with PluginHive for FedEx plugin integration?

To arrange a demo or discuss your use case with PluginHive support: 1. Contact PluginHive support via email or their website. 2. Share your preferred time range for a call or book a slot directly through their appointment booking link: https://appointments.pluginhive.com/appointment/book-a-slot/ 3. Confirm the booking and attend the meeting provided with a Zoom link and passcode shared by the PluginHive team. 4. Join the call with your team and be prepared to discuss your marketplace model and requirements.

What are the options for “FedEx Home Delivery” and “FedEx SmartPost” in PluginHive, and when should I use them?

1. **FedEx SmartPost:** – This is a specialized FedEx service for final delivery using the USPS network. – To use FedEx SmartPost, you need a FedEx Hub ID and endorsement, which you must obtain from your FedEx account representative. – If you want the FedEx Ground Economy service, contact FedEx to acquire these credentials. 2. **FedEx Home Delivery:** – This service offers deliveries at scheduled times, such as early mornings, evenings, or specific delivery windows. – It is suitable if you require time-specific residential deliveries. 3. **Regular Ground Services:** – If you only need standard ground shipping without special delivery times, you can safely ignore the FedEx Home Delivery and SmartPost options. If you need further personalized assistance, PluginHive supports scheduling consultations via their appointment booking link.

What alternatives exist if I want to set up a multi-vendor marketplace with FedEx shipping support using PluginHive?

While Shopify multi-vendor scenarios are unsupported, you can explore PluginHive’s alternative solutions for multi-vendor marketplaces on WooCommerce. These WooCommerce-based solutions may better accommodate your requirement for multiple global vendors using FedEx logistics.

Once the FedEx app is connected with PluginHive, what are the next steps?

After successfully connecting the FedEx app, the next step is onboarding to enable shipping functionalities: 1. Schedule a support call with PluginHive to receive guided assistance through the FedEx onboarding process. 2. During the call, the team will help verify your settings, configure shipping options, and address any setup issues. 3. Following onboarding, you can begin processing shipments using FedEx through the PluginHive platform.

Is there an option to add multiple carriers (FedEx, DHL, UPS) within a single subscription plan?

Yes, there is an option to add three carrier accounts within the $19 subscription plan. If you agree to this arrangement, PluginHive can enable this feature on your account. This allows you to use FedEx, DHL, and UPS simultaneously under one plan without upgrading to a higher tier. You can test adding up to two carriers initially during the trial and then request the addition of the third carrier once satisfied.

Is there a way to enable FedEx Saturday shipping using the PH Multicarrier app?

Yes, you can enable FedEx Saturday shipping within the PH Multicarrier app by following these steps: 1. Open the PH Multicarrier app. 2. Navigate to **Settings > Carriers > FedEx > Other Details**. 3. Locate the **FedEx Saturday Service** option and enable it by checking the box. This setting allows you to use Saturday Delivery for your FedEx shipments through the app.

Is the “Personal Use” option for “Purpose of Shipment” currently available in the PluginHive FedEx app, and how should I handle shipment declarations for personal use?

The “Personal Use” option under “Purpose of Shipment” is not currently available in the PluginHive FedEx app because the app uses FedEx’s legacy API integration, which only supports the “Not Sold” option. When shipping items for personal use, you should continue to select the “Not Sold” option in the app. This selection will reflect correctly on FedEx shipment documentation for shipments meant for personal use.

Is it necessary to standardize shipping option names for carriers like Deutsche Post, DHL Express, and Postnord in Shopify for easier automation rule creation in PluginHive, or is it only required for FedEx?

While the main focus is on FedEx due to multiple service levels, it is beneficial to standardize shipping option names for all carriers, including Deutsche Post, DHL Express, and Postnord, in Shopify. This standardization: 1. Simplifies the creation of automation rules within PluginHive by using consistent shipping option names. 2. Prevents confusion in filtering or moving orders to “Not To Ship” sections. 3. Helps maintain your fulfillment workflow clearly and consistently across all carriers and shipping zones. Therefore, applying this naming consistency to all carriers is recommended for smooth app operations and easier management.

Is FedEx shipping still enabled for orders going outside the Continental U.S., such as Hawaii and Alaska, in PluginHive?

Yes, FedEx shipping remains enabled and available for orders shipping outside the Continental U.S., including Hawaii and Alaska. You can continue using FedEx services for these locations through the PluginHive platform without any changes.

How should I prepare my Shopify shipping options to enable easier automation rule creation in the PluginHive app for carriers like FedEx and Postnord?

To enable simple and effective automation rules in the PluginHive app, take the following approach: 1. Use a common shipping option name for each carrier across all shipping zones (e.g., “FedEx” for all FedEx options, “Postnord” for all Postnord options). Avoid variations in the name except delivery time in the description, if necessary. 2. Ensure these shipping options are set up inside your Shopify Shipping and Delivery Settings properly. 3. If you cannot standardize names for FedEx or Postnord across zones, clearly document the exact shipping option names you will use. This helps the PluginHive team build precise automation rules for your store. 4. Provide collaborator access with the “Shipping and Delivery Settings” permission for PluginHive support if you require assistance in configuring these rules.

How do I switch the WooCommerce FedEx Shipping Plugin from SOAP to REST API?

To switch from SOAP to REST API in the WooCommerce FedEx Shipping Plugin, follow these steps: 1. Access your WooCommerce admin dashboard. 2. Navigate to the PluginHive FedEx Shipping plugin settings. 3. Locate the API integration option, and select “REST API” as your preferred method. 4. Follow the updated setup guide provided by PluginHive to configure credentials required for OAuth 2.0 authentication. 5. Save the settings and test the plugin’s functionality to ensure correct operation. 6. Share your Admin URL with PluginHive Support for quicker troubleshooting and onboarding help if needed. If you wish, you can switch back to SOAP anytime through the same settings panel.

How do I set up multiple carrier accounts (e.g. PostNord and FedEx) within PluginHive while using the DHL Express Commerce integration for other carriers?

After installing the PluginHive app and activating your subscription, you can add your carrier accounts individually inside the app for PostNord and FedEx. For shipments handled by DHL Express Commerce integration (covering DHL Express and Deutsche Post), you do not need to set them up inside PluginHive. This allows multiple shipping workflows to coexist, with only selected carriers managed through PluginHive. Support can assist with setup via scheduled consultations.

How do I set up a FedEx account in the PluginHive app?

To set up your FedEx account in the PluginHive app, follow these steps: 1. If you do not already have a FedEx account, create one by visiting the official FedEx account registration page: https://www.fedex.com/en-in/open-account.html 2. If you already have an existing FedEx account, gather the following required details from your FedEx account or support team: – Account Name – Account Number – First Name – Last Name – Company Name – Phone Number – E-mail – Street Address – City – Zip Code – Country 3. Once you have these details, go to the FedEx settings page in the PluginHive app (https://mcsl-s.pluginhive.com/home/settings/carriers/fedex-new/new) and enter the information accordingly to link your FedEx account with the app. 4. Save the settings to complete the FedEx account setup. If you encounter any issues during the process or have additional questions about using the app, contact PluginHive support for assistance.

How do I enable and apply FedEx Freight Direct settings in the PluginHive app for new orders?

To enable and apply FedEx Freight Direct in the PluginHive app, follow these steps: 1. Navigate to **app > settings > carriers > FedEx account** within the PluginHive dashboard. 2. Locate the option to enable **FedEx Freight Direct** and turn it on. 3. Select the appropriate **Delivery Instructions** based on your freight requirements. 4. Save the settings—these changes will automatically apply to all new incoming orders. This setup ensures that the Freight Direct service is included when generating shipping options for new orders.

How do I connect my FedEx LTL Freight account to the PluginHive app?

To connect your FedEx LTL Freight Account in the PluginHive app, follow these steps: 1. First, add your standard FedEx Account using the 9-digit FedEx Account Number and Billing Address. 2. Navigate to the app’s settings: go to **App Settings -> Carriers**. 3. Click the ‘+’ icon to add a new carrier. 4. Select **FedEx** and enter your FedEx Account Number and Billing Address to add the account. 5. Once the standard FedEx account is added successfully, you will have an option to enable and add your FedEx Freight (LTL) Account within the app. If you encounter any issues or have more questions, contact your FedEx Account Manager for the necessary FedEx Freight credentials and guidance.

How can I verify whether FedEx is providing estimated delivery times for my shipments that the PluginHive app should display?

To verify if FedEx is providing estimated delivery times: 1. Log in to your FedEx account directly at fedex.com. 2. Recreate the order or shipment details exactly as you do in your store. 3. Check whether the estimated delivery date or time is shown for that shipment on FedEx’s platform or in the API response. If FedEx does provide this information but it is still not showing in your store checkout, you can contact PluginHive support for assistance.

How can I restrict the shipping options for my new bundle “Deluxe Auto Detailer Odor Removal Starter Kit” to only USPS Ground and FedEx Ground, excluding priority USPS shipping?

To restrict shipping options for the “Deluxe Auto Detailer Odor Removal Starter Kit” bundle to only USPS Ground and FedEx Ground, follow these steps: 1. Assign the product to a specific Shipping Class that has predefined shipping rules limiting shipment to USPS Ground Advantage and FedEx Ground. For example, in this case, the product is assigned to the “ClO2 Products” Shipping Class. 2. The Shipping Class should already have rules configured within the PluginHive app to show only USPS Ground Advantage and FedEx Ground during checkout. 3. Verify on the checkout page that only USPS Ground Advantage and FedEx Ground shipping options appear when the product is added. 4. If the shipping options still show priority USPS or others, review and adjust the Shipping Class rules in the app to explicitly exclude priority USPS for that class. By managing the product’s Shipping Class and ensuring shipping rules are set accordingly, you can enforce shipment via only ground services.

How can I prevent the “Free Freight” shipping option from appearing for non-freight items that have free shipping in PluginHive’s FedEx shipping rules?

To restrict the “Free Freight” option only to actual freight shipments, you can create a condition based on the total shipment weight, since FedEx Freight LTL services typically apply to heavy shipments. Follow these steps: 1. Set up an automation rule for FedEx shipping services in your PluginHive account. 2. Use the “total weight” condition for the rule logic. 3. Configure the rule so that the “Free Freight” option is only shown when the total order weight exceeds 149 lbs (or the minimum weight threshold for freight shipments). 4. For orders below that weight, the “Free Freight” option will not appear, ensuring that only Ground or other applicable shipping methods show for lighter, non-freight packages. This approach leverages weight-based filtering to ensure only applicable freight services are offered for heavy shipments while avoiding confusion for smaller orders.

How can I get help with setting up my PluginHive app after connecting my FedEx account?

After your FedEx account is connected, if you need assistance with app setup or have any questions, PluginHive offers personalized support through scheduled calls. To get help: 1. Use the provided appointment link (https://appointments.pluginhive.com/appointment/book-a-slot/?storeUrl=yourstoreurl) to book a time slot convenient for you with PluginHive support staff. 2. Describe your setup issues or queries in the booking form if possible to expedite assistance. 3. Attend the scheduled call to receive step-by-step guidance on configuration and troubleshooting. 4. Alternatively, you can reach out to PluginHive support anytime to request assistance or schedule a call if new issues arise. This setup assistance ensures you can configure the app optimally with the connected FedEx account.

How can I connect my FedEx LTL Freight account in the PluginHive app after adding my standard FedEx account?

To connect your FedEx LTL Freight account in the PluginHive app, follow these steps: 1. Ensure your standard FedEx account is added first using the 9-digit FedEx Account Number and the correct Billing Address. 2. In the PluginHive app, navigate to **App Settings -> Carriers**. 3. Click the ‘+’ icon and select **FedEx** to add your standard FedEx account if not done yet. 4. After adding the standard account, you will see an option to enable and add your FedEx Freight (LTL) Account. 5. Before adding the Freight account, verify its exact Billing Address and account details directly with your FedEx Account Representative, as these may differ from the standard account’s information. 6. Enter the Freight Account Number and corresponding Billing Address exactly as provided by FedEx into the app. 7. Save the changes and try connecting. If you encounter any issues, contact your FedEx Account Manager for further assistance and provide verified credentials. This stepwise approach ensures proper integration of both the standard and Freight FedEx accounts.

How can I configure PluginHive to set Duty Payment as “Sender” for FedEx shipments only to the USA, while keeping other shipments set to “Receiver Pays”?

You can automate setting the Duty Payment to “Sender” for FedEx shipments destined only to the USA by following these steps: 1. Add the same FedEx account again within the PluginHive app. 2. For this duplicate FedEx account, set the Duty Payment option to “Sender.” 3. Create a Shipping Zone in PluginHive that includes only the USA region. 4. Create a new Automation Rule in the app with the following configuration: – Under **Automation Criteria**, select the newly created USA shipping zone. – Under **Action Details**, select the FedEx account with “Sender” duty payment and the relevant FedEx services you want this rule to apply to. 5. Save the rule. This setup ensures that for shipments to the USA, the app uses the FedEx account configured for “Sender” duty payment, while other shipments continue using the default “Receiver” duty setting. Note that this automation rule only works for FedEx; similar automation for duty payment is not available for FedEx within a single FedEx account but can be implemented only by using multiple accounts or manually switching.

How can I change the FedEx account connected to my PluginHive app?

To change the FedEx account linked with your PluginHive app: 1. Log in to your PluginHive account. 2. Navigate to the carrier account settings or integrations section. 3. Locate the currently connected FedEx account details. 4. Disconnect or unlink the existing FedEx account. 5. Follow the prompts to connect or link the new FedEx account credentials. 6. Save the configuration to activate the new FedEx account for your shipments. If you face issues during this process, contact PluginHive support for detailed step-by-step assistance ensuring the new account is correctly configured without disruption to your shipping operations.

How can I add FedEx Freight to my shipping options in PluginHive, and what information do I need to provide?

To add FedEx Freight to your shipping options in PluginHive, you need to provide your FedEx Freight Account Number and the associated Billing Details. Once you share these details with the support team, they can add the Freight Account to your PluginHive app, enabling you to handle shipments that exceed the 150 lbs limit of FedEx Ground and Home Delivery services.

Does FedEx provide Freight services from Japan, and how can I verify if Freight services are available for my account?

Currently, FedEx does not appear to offer Freight services originating from Japan. To verify whether Freight services are available to your account, follow these steps: 1. Log in to your FedEx account at fedex.com. 2. Attempt to create a shipping transaction. 3. Observe the list of available services for the shipment origin and destination you are selecting. 4. If Freight services are listed as options, take a complete screenshot showing your FedEx Account Number, Ship From Address, Ship To Address, Package Details, and the available services. 5. Share this screenshot with support to enable further investigation and assistance. If Freight services are not visible during this process, it confirms that FedEx Freight service is not active or supported for your account/location.

Do I need to install any extra app to use FedEx carrier in PluginHive, or only create a FedEx account?

You do not need to install any additional app to use FedEx within PluginHive. Simply create a FedEx account with a 9-digit FedEx Account Number and a registered Billing Address, then add these account details into the PluginHive app. This will enable you to process FedEx shipments directly through the app without further installation or configuration changes.

Can I use the same FedEx account for shipping orders from a different warehouse location, such as HK warehouse for US orders?

Yes, you can use the same FedEx account for shipping orders from a different warehouse location. If you want to ship US orders from the HK warehouse using an already connected FedEx account, inform the support team that the same FedEx account will be used. They will then link the existing FedEx account to the Catalyst Case US store accordingly, enabling shipping from the HK warehouse for US orders without creating a new FedEx account integration.

Can I use my FedEx LTLSelect.com account credentials directly to connect the FedEx Freight account in PluginHive?

No, FedEx LTLSelect.com credentials cannot be used directly for PluginHive integration. The integration requires a standard FedEx account registered on fedex.com. To connect FedEx Freight in PluginHive: 1. Connect your standard FedEx account on fedex.com first using the 9-digit FedEx Account Number and Billing Address. 2. Once the standard FedEx account is connected in the PluginHive app, you can add your FedEx Freight (LTL) Account. 3. If you create shipments via ltlselect.com but pay bills on fedex.com, confirm with your FedEx Account Manager how the LTLSelect account links to the main FedEx account and obtain the correct Billing Address for the Freight account as registered with FedEx. 4. Use these verified credentials and billing details to add the Freight account in the app. This process ensures your Freight shipments are handled through the appropriate FedEx account in the PluginHive platform.

Can I use multiple carriers like Amazon Shipping and FedEx simultaneously in the app for my Shopify store?

Yes, the app supports connecting multiple carriers, including Amazon Shipping and FedEx, allowing you to use them on your Shopify store as needed. To enable this, you must subscribe to at least the Starter Plan, which permits adding a minimum of two carrier accounts. You can connect these carrier accounts within the app’s settings. If needed, the support team can assist you with the setup through a Zoom call.

Can I ship orders from my Canada location using UPS or FedEx if Canada Post is on strike, while managing multiple store locations in the app?

Yes, the app supports integration of multiple store locations, allowing you to set shipping rules for each location independently. You can configure the app to ship orders from your Canada location specifically using UPS or FedEx as carriers, bypassing Canada Post during the strike. To do this: 1. Add and configure both your Texas and Canada store locations within the app. 2. Set up shipping rules that specify which carrier (UPS or FedEx) to use for shipments originating from the Canada location. 3. Confirm all shipment settings and test the configuration to ensure orders from Canada route via UPS or FedEx. If you need assistance with setting up multiple locations and carrier rules, you can schedule a support appointment via the provided PluginHive scheduling link.

Can I reassign a USPS box to an order without the app automatically changing the carrier to FedEx?

Yes, it is possible to assign a USPS box without the app switching the carrier automatically, but only under certain conditions. In testing with Order 19930, manually editing and selecting a new USPS box did not trigger the app to change the carrier from USPS to FedEx. However, this behavior may depend on the specific timing or sequence of your actions. If the app changes the carrier the first time you assign a USPS box, you will need to manually set the carrier back to USPS after changing the box.

Can I get a free subscription extension until I successfully connect FedEx, DHL, and UPS accounts?

The app provides a 14-day free trial period starting from installation, during which you can add and test your carrier accounts without additional charges. To connect FedEx, you need your FedEx Account Number and Billing Address. For UPS, you require your UPS Account Number and login details. DHL Express requires your DHL Account Number, API Key, and API Secret. If you have these credentials ready, you can install the app and add your accounts within the free trial period to test their functionality. Assistance via Zoom for setup is available upon request.

Can I create a rule in the app to always quote the FedEx Pak price instead of other boxes?

Currently, the solution does not support creating rules that target specific packaging types or products. You cannot configure rules explicitly based on the package (such as FedEx Pak) or particular SKUs. However, you can set up rules based on other criteria such as shipping Zones, Weight thresholds, or Price ranges. If optimizing for a certain package is critical, consider adjusting the product dimensions or weight inputs or applying applicable zone or weight-based rules that indirectly influence carrier selections.

After resubscribing to the PluginHive Multicarrier app, will I need to re-enter my FedEx account number, or is it saved in the app?

Your FedEx account information and all related settings remain saved in the app even after pausing your store or cancelling the subscription. You do not need to input your FedEx account number again after resubscribing. However, it is recommended to verify your FedEx account details within the app settings to ensure everything is intact and functioning properly.

Looking for more details or ready to get started?
Visit the app page to explore features and pricing.

Shopify Multi Carrier Shipping Label App