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Parcelforce Shipping FAQs – Multi Carrier Shipping Label App for Shopify

    Learn how to manage Parcelforce shipping services in Shopify

Questions in this section:

Can I display Parcelforce live shipping rates at checkout using the PluginHive app if I have a Parcelforce account?

No, displaying Parcelforce live shipping rates at checkout through the PluginHive app is not possible because Parcelforce does not provide live shipping rates via their API. Instead, you can set custom flat shipping rates manually in your Shopify store to show at checkout. The PluginHive app can still be used with Parcelforce for other purposes such as label generation, pickup requests, order fulfillment, and shipment tracking.

Can I integrate Parcelforce, Evri, and Royal Mail Click & Drop accounts with the PluginHive Multi Carrier Shipping Label App?

– The app supports Royal Mail integration only through an Online Business Account (OBA) with API access, not Royal Mail Click & Drop accounts. – To integrate Royal Mail, you need an OBA number plus API credentials (Client ID and Client Secret), which are usually provided to merchants shipping over 25,000 shipments per year. – Alternatively, you can integrate Royal Mail OBA via EasyPost without the 25,000 shipment threshold. – For Evri, the integration can be done by first connecting EasyPost to the app and then linking Evri through EasyPost. – Parcelforce integration details are available in the app documentation or the provided instructions (screenshot mentioned by the support). – Royal Mail Click & Drop account integration is not supported by the app.

Can PluginHive integrate with existing Royal Mail and ParcelForce accounts (non-pay-as-you-go), print labels directly through Shopify, update tracking details, and send customer notifications?

Yes, the PluginHive app supports integration with your existing Royal Mail and ParcelForce accounts to manage shipments directly from Shopify, with the following capabilities: 1. **Account Integration:** – Royal Mail: Supports Online Business Account (OBA) and integration via EasyPost if you have an OBA. – ParcelForce: To integrate, you need ExpressLink API credentials provided to your account by ParcelForce. 2. **Label Printing:** – You can generate and print shipping labels for both Royal Mail and ParcelForce shipments directly from within Shopify using the app. 3. **Order Fulfillment and Tracking:** – The app enables processing of pickups and fulfillment by updating orders with tracking information. – Tracking details are automatically updated on Shopify orders once labels are generated. 4. **Customer Notifications:** – Tracking notifications and emails can be sent automatically to your customers, keeping them informed about their shipment status. Additionally, Royal Mail is the only carrier among these that provides live shipping rates through their API for display at checkout; ParcelForce does not currently provide live rates via API.

Has PluginHive contacted ParcelForce to clarify tracking changes due to their merger with Royal Mail?

Yes, PluginHive has coordinated with the ParcelForce team to understand the tracking number changes resulting from the merger. Based on their response, merchants must use the full 14-digit tracking number and the updated tracking URL (www7.parcelforce.com/track-trace) for shipment tracking. PluginHive continues to support merchants in updating fulfillment and tracking processes accordingly.

How can I add an adult signature requirement for ParcelForce deliveries?

Currently, the delivery confirmation option for ParcelForce is not passed in the label request, so adult signature requirements cannot be set through the app for ParcelForce shipments. This means direct setting of adult signature confirmation via the app is not supported for ParcelForce at this time.

How can I coordinate with my ParcelForce account manager to resolve pickup timing errors causing pickup failure?

To facilitate resolution of pickup timing errors affecting your pickup requests: 1. Obtain the Pickup Failure Request and Response details from the system or PluginHive support. 2. Share these documents with your ParcelForce account manager or their technical support team for their review. 3. Confirm the correct pickup windows and any restrictions or special timing rules for your region with them. 4. Alternatively, you can provide your ParcelForce account manager’s email address to PluginHive support, who can then contact the account manager directly on your behalf to clarify and resolve the issue. 5. Once the correct timings are established, update your app settings accordingly to match the approved pickup time slots. Maintaining this coordination ensures that your pickup requests are accepted and processed without failure.

How can I create ParcelForce shipping labels using the PluginHive app, and how do I verify that the setup is working correctly?

To create ParcelForce shipping labels using the PluginHive app, ensure that your API Username is correctly configured for the ParcelForce carrier. Once configured, you can create a shipping label for an order in your store. To verify the setup: 1. Log in to your PluginHive dashboard. 2. Navigate to the shipping label creation section. 3. Select an order (for example, Order # 8261. and attempt to create a ParcelForce label. 4. If the label is successfully generated, it confirms that the API credentials and settings are properly configured. 5. You can also test cancelling the shipping label to ensure full functionality. If you encounter any issues, double-check your API Username and integration settings to ensure they match ParcelForce requirements.

How can I fix the error “SenderContact/BusinessName : For shipments sent by a business address, specify BusinessName|B” when sending orders to Northern Ireland using ParcelForce through the Shopify Multi Carrier Shipping Label app?

This error occurs because of missing or incorrect declaration of whether the shipment is going to a business or private address, which is a requirement under the Windsor Framework for shipments between Great Britain and Northern Ireland. To fix this error: 1. Ensure that the shipping label data explicitly includes the BusinessName field with a suffix indicating the recipient type: – For business shipments: BusinessName|B – For private shipments: BusinessName|P 2. Similarly, the SenderContact BusinessName field must be included: – For shipments sent from a business address: BusinessName|B (mandatory) – For private address senders: BusinessName|P (conditional; defaults to B if missing) 3. Include the International Information (customs) section in your API request to comply with the Windsor Framework. This involves: – Adding a Tariff Code (mandatory for B2B shipments without UK IMS) – Including EORI numbers for sender and recipient (required for B2B shipments) – Using UK IMS numbers where applicable (recommended if shipment value exceeds £ 135. 4. If using the Shopify Multi Carrier Shipping Label app for ParcelForce, currently this data may not be fully supported in the app interface. As a temporary workaround, process shipments to Northern Ireland outside the app until an app update is released that includes support for these fields. 5. Keep documentation handy, such as the ParcelForce API technical details and the Windsor Framework shipping requirements, to ensure all necessary data fields are included. Following these steps will prevent label failures due to missing business/private address declarations and customs information when shipping to Northern Ireland.

How can I generate a ParcelForce return label and print it using the PluginHive app?

To generate and print a ParcelForce return label, follow these steps: 1. Ensure the order is in “Fulfilled” status within the app. If not, select the order currently in “Label Created” status and mark it as “Fulfilled”. 2. Navigate to the Fulfilled Order screen. 3. Select the order, then go to Advanced > Create Return Label. 4. Choose the ParcelForce service you want for the return shipment. 5. Submit the request to generate the return label. 6. To print the return label, select the order again, go to Shipping > Print Documents. 7. The label document will open as a PDF in a new browser tab. 8. Use the “Print Preview” option in your PDF viewer to adjust paper size and print settings before printing.

How can I resolve an authentication error when printing a label using known good Parcelforce credentials?

To resolve an authentication error with Parcelforce credentials despite using known good details, follow these steps: 1. Verify that the store URL and registered email ID associated with your PluginHive account are correct and currently linked to your integration, as mismatches can cause authentication failures. 2. Confirm that you are entering credentials in the right format and that there are no hidden characters or spaces. 3. Double-check that your Parcelforce account is active and authorized for API access if applicable. 4. If the error persists, provide the exact store URL and the registered email ID used for the PluginHive account to the support team so they can verify the account linkage and permissions. 5. Ensure your PluginHive settings correspond to the right environment (production or sandbox) matching your Parcelforce credentials. These steps help identify and correct account or configuration mismatches that typically cause authentication errors during label printing.

How can I troubleshoot “LABEL FAILED” errors when ParcelForce confirms shipments have gone through?

If ParcelForce confirms shipments processed but label printing returns a “LABEL FAILED” message, take the following steps: 1. Verify that the ParcelForce carrier is enabled in your PluginHive app settings. Disabled carriers cause authentication errors resulting in label failures. 2. Review the precise error message from the label generation logs—commonly “Authentication Failed”—which means the API credentials are invalid or unauthorized. 3. Confirm with your ParcelForce Account Representative that your ExpressLink API credentials are correctly configured, active, and authorized for the store you are working on. Credentials may differ between websites. 4. Provide ParcelForce with any relevant error logs or Label Failure RequestResponse XML data retrieved from your PluginHive app to assist them in diagnosing the problem. 5. Ensure your account details and permissions with ParcelForce include label generation rights for the specific domain/store integration. Resolving authentication issues with ParcelForce typically resolves these label failures.

How can I troubleshoot and resolve failed Parcelforce Express48 label generation in PluginHive when I am sure the service is active on Parcelforce’s end?

Follow these steps to troubleshoot: 1. Verify label failure by checking PluginHive logs or order status marked as “LABEL FAILED” within the specified date range. 2. Share relevant order numbers or test order details with PluginHive support so they can replicate the issue and analyze the request data. 3. Ask PluginHive support for the “RequestResponse XML” corresponding to the label failure, which contains the API request and response details for diagnostics. 4. Forward this XML and related information to your ParcelForce Account Representative, as they can detect if any required parameters or service codes are missing or incorrect. 5. CC PluginHive support in communications with ParcelForce to facilitate direct collaboration if additional clarifications are needed. 6. Follow any additional instructions provided by your ParcelForce representative to update account settings or request format.

How can I verify if the PluginHive app’s fix for the ParcelForce decimal price issue is working correctly?

After updating the PluginHive app, try generating a new ParcelForce international shipping label for an order with product prices featuring decimals. The label should generate successfully without the previous UnitValue decimal error. If the issue persists, contact PluginHive support with order details for further assistance.

How do I coordinate issue resolution involving PluginHive support and my ParcelForce Account Representative?

To coordinate effectively between PluginHive support and ParcelForce: 1. Provide PluginHive support with your ParcelForce Account Representative’s contact and include them in email threads or support tickets. 2. Share detailed logs, error messages, and label failure RequestResponse XML files between both parties for diagnosis. 3. Request PluginHive support to liaise directly with your ParcelForce representative as needed. 4. Schedule joint calls or meetings (e.g., via Microsoft Teams) involving all stakeholders for interactive troubleshooting. 5. Follow up regularly with both teams and provide updates to ensure swift resolution. 6. Ensure clear communication and share credential or configuration changes to avoid duplicated efforts. Joint collaboration is essential to resolve integration issues involving third-party carrier APIs.

How do I correctly configure ParcelForce credentials in the app to enable label generation?

For ParcelForce label generation, do not use WDM credentials. Instead, you must configure the **expressLink Username and Password** provided by ParcelForce. To do this: 1. Locate the expressLink credentials received from ParcelForce via email. 2. In the app’s ParcelForce settings, enter this expressLink Username and Password exactly as provided. 3. Save the configuration. This setup will allow the app to generate ParcelForce shipping labels properly.

How do I correctly connect my Parcelforce account to the app for label generation?

To ensure proper connection and label generation: 1. Obtain your ExpressLink username and password from Parcelforce (do not use WDM credentials). Contact Parcelforce support if you do not have these. 2. In the app, remove any existing Parcelforce account integration that uses incorrect credentials. 3. Re-add the Parcelforce account using the ExpressLink credentials. 4. Retry generating the shipping label after updating the account with the correct ExpressLink username and password. This will enable successful label creation and order processing.

How do I properly set up the PH Multicarrier app to use ParcelForce for UK shipping, and does the app integrate with ParcelForce?

To set up the PH Multicarrier app for ParcelForce UK shipping, first ensure that your ParcelForce account is integrated with the app. You can verify this by attempting to generate a shipping label for one of your orders directly within the app. If the label generates successfully, the integration is active and working correctly. If you have not linked your ParcelForce account yet, follow the app’s setup instructions to connect your ParcelForce credentials. This setup allows you to manage and ship orders using ParcelForce through the app seamlessly.

How do I register local UK carriers such as Royal Mail or Parcel Force through EasyPost for PluginHive integration?

Registration of local UK carriers like Royal Mail or Parcel Force is managed through EasyPost and currently cannot be done directly via PluginHive. To proceed: 1. Reach out to EasyPost customer support to request activation or account setup for UK carriers, as EasyPost controls carrier enablement based on region and account agreements. 2. Follow EasyPost’s instructions to complete carrier account registration and verification. 3. Once you have UK carriers integrated into your EasyPost account, connect with PluginHive support for assistance in configuring the PluginHive app to use those carriers for live shipping rates.

How do I sync my Parcelforce account with the PluginHive app to push orders from Shopify and back?

To sync your Parcelforce account with the PluginHive app for processing Shopify orders, ensure you use the correct API credentials as the app only supports ExpressLink API credentials for Parcelforce integration. Follow these steps: 1. Remove the current Parcelforce account connected using WDM API credentials from the app. 2. Obtain your ExpressLink API credentials from Parcelforce. 3. Add your Parcelforce account to the PluginHive app again, this time using the ExpressLink API credentials. 4. Once added correctly, the app will enable syncing orders between Shopify and Parcelforce. 5. If you need further assistance, contact support to schedule a Zoom call for setup guidance and to learn how to manage your orders effectively. Using ExpressLink credentials is essential because the app does not support WDM API credentials for Parcelforce integration.

How do I update the tracking IDs for auto fulfillment in PluginHive Multi Carrier to support the new 14-digit tracking numbers after the Royal Mail and ParcelForce merger?

Due to the merger of Royal Mail and ParcelForce, the tracking numbers have changed from 9 digits to a new 14-digit format that must be used for successful tracking. To update your tracking IDs for auto fulfillment in PluginHive Multi Carrier: 1. Ensure that your fulfillment process captures and uses the full 14-digit tracking number generated by the carrier. 2. Verify that PluginHive Multi Carrier is configured to receive and send these updated 14-digit tracking numbers when fulfilling orders. This may require updating API integrations or label generation settings to reflect the new tracking number format. 3. Check your order notifications and tracking information sent to customers to confirm that the full 14-digit tracking ID is included. 4. If you notice tracking numbers are still 9 digits or not trackable, reach out to PluginHive support to confirm your account and integration settings are compatible with the new Royal Mail and ParcelForce merged tracking updates.

The app cannot connect to Parcelforce even though my account details are correct. What should I do to resolve this?

Connectivity issues often occur due to plan or integration limitations. To resolve this: 1. Verify your app subscription plan—on the Basic Plan, only one Parcelforce account can be linked. 2. Remove the existing Parcelforce integration from the app. 3. Re-add your Parcelforce account using the correct ExpressLink API credentials (username and password). Ensure you are using the ExpressLink credentials provided by Parcelforce, as other types of login details, such as WDM credentials, will not work. After updating with the correct ExpressLink credentials, attempt to generate the shipping label again.

What information should I share with PluginHive support to help them diagnose failing Parcelforce label generation?

When reporting label generation failures, provide the following to PluginHive support: 1. Specific Order number(s) or test order details experiencing the failure. 2. Date range during which label failures occurred (e.g., orders from 01/05/2024 to 31/05/2024 with “LABEL FAILED” status). 3. Any error messages received (e.g., “ServiceCode is not available for this shipper location”). 4. Confirmation from the carrier side that the service is active and accessible for your account. 5. If requested, grant permission for PluginHive to obtain and share API Request-Response XML logs related to label generation attempts. This detailed information enables PluginHive to replicate the issue and liaise with Parcelforce for resolution.

What Parcelforce credentials do I need to connect my account for label generation?

To connect your Parcelforce account and generate shipping labels, you need the following credentials specifically from Parcelforce ExpressLink: 1. Parcelforce Account Number 2. ExpressLink API Username 3. ExpressLink API Password It is essential to use the ExpressLink credentials provided by Parcelforce because other login details, such as those used for WDM or regular Parcelforce login, will not work for label generation and will cause failures. If you do not have these credentials, you should contact the Parcelforce team to request your ExpressLink username and password.

What should I do if I can successfully create Parcelforce Express24 labels but fail to generate Express48 labels using PluginHive?

When Express24 labels work but Express48 fail, it suggests a service-specific issue. To address this: 1. Confirm with Parcelforce that the Express48 service is enabled on your account and available from your shipper location. 2. Verify that your PluginHive setup includes correct service codes and configuration for Express48 shipments. 3. Provide PluginHive support with sample order details for Express48 label attempts to test generation on their side. 4. Obtain and share the detailed XML request/response logs with Parcelforce support to identify any discrepancies. 5. Collaborate with both PluginHive and Parcelforce account representatives to resolve service activation or integration issues.

What should I do if I initially generated ParcelForce shipping labels with correct API credentials but later face authentication failures with the same credentials?

If you encounter authentication failures after previously generating labels successfully with the same ParcelForce API credentials, take the following steps: 1. Check whether the ParcelForce account has been removed or disconnected from the PluginHive app—if so, re-add the account to the app. 2. Re-enter your API credentials carefully to ensure there are no typos or outdated information. Authentication errors typically mean the credentials entered are incorrect or not recognized by the API. 3. Confirm with your ParcelForce Account Manager that your API credentials are still valid and have not been changed or revoked. 4. After re-adding the account and updating credentials, attempt generating labels again. 5. If errors persist, contact PluginHive support with your updated credentials and error details for further assistance. By validating account connection and credentials integrity, you should resolve sudden authentication failures with previously working API details.

What should I do if the error messages from ParcelForce are unclear and I cannot resolve them myself?

When error messages are unclear or cannot be resolved through provided information: 1. Identify if you have any direct contacts within the ParcelForce team. 2. Reach out to them directly and include the detailed error messages and label failure logs in your communication. 3. CC your support or development team to keep all parties informed. 4. Collaborate with ParcelForce support for further investigation and resolution of the shipment issues based on their feedback.

What should I do if the ParcelForce carrier integration suddenly breaks on multiple websites?

If the ParcelForce integration stops working simultaneously on multiple websites: 1. Check your PluginHive app to see if the ParcelForce carrier is enabled on each website. Disablement causes failures. 2. Verify that your ExpressLink API credentials have not expired, been deactivated, or changed recently. 3. Confirm with ParcelForce that there are no outages or account issues affecting your API access. 4. Review error messages for authentication or connection errors to help pinpoint issues. 5. If you have not changed credentials, network, or app settings, contact PluginHive support and ParcelForce for joint troubleshooting. 6. Consider resetting your API credentials and updating them in the PluginHive configuration. Timely validation and coordination with ParcelForce support can restore multi-site carrier integration functionality.

What should I do if tracking IDs generated by PluginHive Multi Carrier are not trackable on the ParcelForce or Royal Mail carrier websites?

If tracking IDs from PluginHive Multi Carrier are not recognized or trackable on carrier websites, follow these steps: 1. Confirm that the tracking number format matches the new requirements (14 digits) introduced after the Royal Mail and ParcelForce merger. 2. Use the ParcelForce tracking portal at www7.parcelforce.com/track-trace, as older URLs might not accept the new tracking numbers. 3. Review generated labels and confirmation emails to ensure the 14-digit tracking number is correctly appearing there. 4. Contact PluginHive support to check if your account integration is configured properly for the merged carrier system and if any updates or patches need to be applied. 5. Maintain communication with PluginHive support until resolution, sharing any tracking errors or screenshots if applicable.

What specific shipment data fields are required by ParcelForce for successful label generation when shipping from Great Britain to Northern Ireland under the Windsor Framework?

The following data fields are required in the shipping request to generate a successful label: 1. **RecipientContact/BusinessName**: Must specify as “BusinessName|B” if shipment is to a business or “BusinessName|P” if private. This is a mandatory field. 2. **SenderContact/BusinessName**: Should specify “BusinessName|B” for business addresses or “BusinessName|P” for private senders. If omitted, the system assumes business. 3. **InternationalInfo/Parcels/Parcel**: Customs information is mandatory for shipments between Great Britain and Northern Ireland. 4. **Tariff Code**: – Mandatory for B2B shipments if UKIMS number is not provided. – Optional if UKIMS (UK Import Management System) number is provided. 5. **EORI Numbers**: – Exporter’s EORI number goes into the ExporterCustomsReference field. – Recipient’s EORI number is entered in RecipientImporterVATNo. – When UKIMS is included, it goes into ExporterCustomsReference and must match either the sender or recipient EORI numbers. 6. **UK IMS Number**: Recommended for B2B shipments where total shipment value exceeds £135; otherwise tariff code must be included. 7. **MobilePhone field & SMS notifications**: If you provide RecipientContact/MobilePhone, ensure SMS notification option is also requested to avoid warnings. Adhering strictly to these data requirements will ensure fulfillment of the Windsor Framework regulations and prevent shipping label errors or failures.

What troubleshooting steps should I take if label generation fails with an “Authentication Failed” message from ParcelForce?

When faced with “Authentication Failed” errors during label generation: 1. Verify your ParcelForce API credentials (username and password) in the PluginHive app are accurate. 2. Confirm with ParcelForce that these credentials are active, valid, and authorized for usage on your store’s website. 3. Check that the ParcelForce carrier is enabled in the PluginHive app’s carrier settings. 4. Review any recent password changes and update credentials accordingly in the PluginHive app. 5. Provide ParcelForce with detailed API request and response logs to identify issues on their side. 6. If you recently set up a new website integration, request ParcelForce to whitelist or authorize your account credentials for that domain. 7. After making corrections, attempt label generation again. Resolving credential and authorization issues is key to eliminating authentication failures.

Where can customers track ParcelForce shipments now that tracking numbers require 14 digits after the merger with Royal Mail?

Customers should track their ParcelForce shipments using the updated tracking portal provided by ParcelForce that supports the new 14-digit tracking numbers. The correct tracking URL is: – www7.parcelforce.com/track-trace Customers must enter the full 14-digit tracking number at this site to view current shipment status and tracking details. The previous tracking URLs or shorter tracking numbers no longer work due to changes after the merger.

Where can I find information about the cost of labels when using Parcelforce?

Label costs for Parcelforce shipments are billed to your Parcelforce account based on your specific account rate chart. To find detailed pricing information, you need to refer to the rate chart provided by Parcelforce for your account. This chart outlines the fees associated with the labels you generate and use through the system.

Which Shopify app is used for ParcelForce integration in this case and where can additional technical help be obtained?

The Shopify app used for ParcelForce integration in this case is the PluginHive Multi Carrier Shipping Label app, available here: https://apps.shopify.com/multi-carrier-shipping-label. For technical assistance regarding ParcelForce shipments or app integration: 1. Consult PluginHive support or the app’s documentation for setup and configuration. 2. Reach out to your ParcelForce account manager or Customer Solutions team for shipping-specific requirements, especially related to customs and compliance (e.g., Windsor Framework). 3. You may combine technical logs, such as RequestResponse XML samples, with ParcelForce’s API documentation to troubleshoot label failures or errors. 4. Collaborate between the app support and ParcelForce technical teams to ensure all shipping requirements are met. This coordination helps ensure accurate data flow from Shopify through the app to ParcelForce services.

Why am I getting an “Authentication failed” error when generating labels with the PluginHive app connected to ParcelForce?

The “Authentication failed” error occurs because the ParcelForce account has been connected using incorrect credentials. To resolve this: 1. Obtain the correct ExpressLink API credentials for your ParcelForce account by contacting your ParcelForce Account Representative. 2. Update these ExpressLink API credentials in the PluginHive app configuration. 3. After updating, try generating the shipping label again. If you need assistance with the setup, support is available for a guided session over Zoom.

Why am I getting an authentication error when trying to generate shipping labels in PluginHive for ParcelForce?

The authentication error typically occurs because the UserName and Password entered for your ParcelForce account are incorrect or not the required credentials. To resolve this, you need to: 1. Obtain your ExpressLink API credentials specifically provided by ParcelForce (these differ from your standard login credentials). 2. Contact ParcelForce support to request these ExpressLink API credentials for your account. 3. Once you receive the API credentials, log in to your PluginHive app and update the ParcelForce account settings with the correct ExpressLink UserName and Password. 4. Save the changes and then attempt to generate your shipping labels again. After updating with the correct API credentials, label generation should work without authentication issues.

Why am I getting the error “ServiceCode is not available for this shipper location” when generating Parcelforce Express48 labels with PluginHive?

This error indicates that the selected service “Parcelforce Express48” is not available for your shipping account or shipper location according to the carrier’s system. To resolve this: 1. Confirm with Parcelforce directly that the Express48 service is activated and offered for your specific account and shipper location. 2. Ensure your PluginHive account and integration are correctly configured to access this service from your shipping origin. 3. If confirmed active on Parcelforce’s side, share the specific Order number or test order details with PluginHive support so they can verify label generation attempts from their end. 4. If labels still fail, request the “RequestResponse XML” from PluginHive support and provide this to your ParcelForce Account Representative to identify any missing or incorrect data in the API request.

Why am I not getting adult signature confirmation on ParcelForce shipping labels using the PluginHive app?

The PluginHive app does not support Signature Confirmation or Adult Signature options for ParcelForce labels. This feature is currently unavailable within the app for ParcelForce shipments. However, you can use the app to generate shipment labels with adult delivery signature options for UPS labels, which do support this feature. If obtaining adult signature confirmation is critical for ParcelForce shipments, you may need to explore alternative methods outside of PluginHive or contact ParcelForce directly.

Why am I only seeing UPS, DHL, FedEx, Canada Post, and USPS rates but no local UK carriers like Royal Mail or Parcel Force in my EasyPost account through PluginHive?

If you are only seeing carriers like UPS, DHL, FedEx, Canada Post, and USPS in your EasyPost account but no local UK carriers such as Royal Mail or Parcel Force, you should: 1. Contact EasyPost support directly to help enable and configure UK-based carrier accounts within your EasyPost dashboard. EasyPost controls which carriers are available based on account setup and origin. 2. Once your EasyPost account is properly configured with local UK carriers enabled and set up, you can connect with PluginHive support via Zoom for assistance in finalizing the app integration and live rates display for the UK location.

Why am I unable to add my ParcelForce account to the PluginHive Shopify app using my ParcelForce login username and password?

The ParcelForce integration requires the use of ExpressLink API credentials, not the regular login username and password. To properly add your ParcelForce account in the PluginHive app, you need to: 1. Contact your ParcelForce Account representative. 2. Request the ExpressLink API credentials for your ParcelForce account. 3. Use these ExpressLink API credentials to add your ParcelForce account within the PluginHive app. This ensures the integration works correctly for shipping and order management. If you face further issues, you can reach out for additional support.

Why am I unable to generate labels for international orders with ParcelForce using the PluginHive app?

The label generation failure occurs because the product price in the order is being passed with more than two decimal places, which violates ParcelForce carrier’s requirement that the UnitValue must be a positive number no longer than 6 digits and with no more than 2 decimal digits. This causes the error message: “InternationalInfo/Parcels/Parcel[1]/ContentDetails/ContentDetail[1]/UnitValue must be a positive number no longer than 6 digits with no more than 2 decimal digits”.

Why am I unable to generate ParcelForce shipping labels and send orders through the ParcelForce integration?

The failure to generate ParcelForce shipping labels is caused by an authentication error due to incorrect API credentials. This typically happens when the account is connected using WDM credentials instead of the required ParcelForce ExpressLink credentials. To resolve this issue: 1. Contact the ParcelForce team directly to request your ExpressLink credentials, which are necessary for API access. 2. Once you receive the ExpressLink credentials, update your PluginHive ParcelForce integration by replacing the existing credentials with the new ExpressLink credentials. 3. After reconnecting the account with the correct credentials, retry generating shipping labels and sending orders. If you need further assistance with updating your credentials or the integration setup, you can schedule a support call via the provided appointment link for personalized help.

Why am I unable to generate return labels using PluginHive for Parcel Force shipments, and how can I create return labels instead?

Return labels for Parcel Force shipments are not supported through the PluginHive app. To generate a return label for a Parcel Force order, you need to: 1. Visit the Parcel Force official website and generate the return label directly through their portal. 2. After obtaining the return label, manually create the return in your Shopify admin for the corresponding order to track the return process. This manual process is necessary because the return label generation feature for Parcel Force is not integrated within the PluginHive app.

Why am I unable to generate shipping labels using ParcelForce on my new website, while the integration works on my other website with the same credentials?

The “Authentication Failed” error when generating ParcelForce labels typically indicates an issue with carrier settings or API credentials. To resolve this: 1. Check the Carrier Settings in the PluginHive app and ensure the Parcel Force carrier is enabled. If it is disabled, labels will fail with authentication errors. 2. After enabling the carrier, try generating the labels again. 3. If the problem persists, contact your ParcelForce representative to verify that your Account ExpressLink API credentials are active and valid for the new website. ExpressLink credentials are site-specific, so confirm that the credentials you use on the original website are authorized for the new domain/store as well. 4. Coordinate with your ParcelForce Account Representative if further troubleshooting is necessary; sometimes they need to review the API integration details or reset your credentials. Following these steps should help restore label generation functionality on the new website.

Why are shipments not showing in my ParcelForce system after generating labels through the PluginHive app?

Shipment details may not immediately appear in the ParcelForce system because the tracking and shipment information typically updates once the generated labels are scanned by ParcelForce. After you generate and print labels using the app, please proceed with processing and shipping your orders. If shipments still do not appear after scanning, contact ParcelForce directly to verify how their system updates tracking data. This delay is a standard aspect of shipment processing and is not due to a connection issue with the app.

Why do I see only certain carriers like UPS, DHL, FedEx, Canada Post, and USPS in EasyPost but not local UK carriers such as Royal Mail or Parcel Force?

If local UK carriers are missing in your EasyPost dashboard, it usually means: 1. Your EasyPost account has not been configured or approved to access those carriers. Carriers like Royal Mail and Parcel Force require separate activation and agreements through EasyPost. 2. You must contact EasyPost support to request enabling and registering these UK carriers on your account. They will guide you through the required steps, contracts, or documentation. 3. After EasyPost activates the local UK carriers on your account, you can integrate those carrier accounts into PluginHive to display live shipping rates for UK shipments. 4. Contact PluginHive support afterward for help finalizing the app integration and carrier setup.

Why does label generation work with ParcelForce test credentials but not with my current credentials?

The test credentials provided by ParcelForce are separate and function correctly for test environments, allowing label generation to succeed. However, production credentials must be obtained directly from ParcelForce for live label generation. To fix this: 1. Contact ParcelForce to obtain valid production account credentials. 2. Update these production credentials under App Settings > Carriers > ParcelForce in the app. 3. Generate labels using the updated production credentials to ensure proper live label processing.

Why is label generation failing with an “Authentication Failed” error for ParcelForce in PluginHive?

The “Authentication Failed” error during label generation with ParcelForce occurs because the required ParcelForce ExpressLink credentials are missing or incorrect. To fix this: 1. Obtain the ParcelForce ExpressLink Username and Password directly from the ParcelForce support or your ParcelForce account representative. 2. In PluginHive, enter these Exact credentials in the appropriate settings area for ParcelForce integration. 3. Once the credentials are correctly configured, try generating the shipping labels again. If you do not have these credentials or are unsure how to set them, contact ParcelForce support to get the necessary ExpressLink account details.

Why is my order showing as “Processing” for Parcelforce and not updating, and how do I verify if everything is set up correctly?

The “Processing” status means the order has the minimum required information and is ready for label generation. To confirm setup and progress: 1. Attempt to generate a shipping label for the order within the app. 2. If the label generates successfully, the order status will update to “Label Created.” 3. After you mark the order as fulfilled in the app, the status will change to “Fulfilled.” This process verifies that your setup is correct and the flow works as intended.

Why isn’t the test label I created showing up in my Parcelforce login under current or pending shipments?

Labels generated through the app will not appear in your Parcelforce account if they were canceled before being used or scanned. Parcelforce only displays shipment details for labels once they are actively used and scanned during the shipping process. To see the order and shipment information reflected in your Parcelforce account, generate valid labels in the app and proceed to use them for actual shipments. This will also help you better understand the shipping costs and how order information is presented on Parcelforce.com.

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Shopify Multi Carrier Shipping Label App