Plugin Installation & Updates – WooCommerce Bookings and Appointments FAQs

After installing and activating the custom export addon, where can I find the option to include Product Addon data in my booking exports?

After installing and activating the custom export addon, you will see an option in the booking export section to include PH Product Addon details along with your booking details. When you use the "Export and Download" feature, the generated CSV will include each product addon field as its own column, combining both booking and addon data for each record. This allows you to easily access all required information in a single export file.

After installing the latest version of the plugin, both the old and new plugin versions are present and my data seems intact. Should I keep both plugins installed?

You do not need to keep both versions of the plugin installed. It is recommended to delete the older version of the plugin, as your data will remain safe and unaffected. This will help prevent conflicts and ensure you are using the most up-to-date, stable release.

After purchasing the addon, how do I receive and install it on my site?

Once you complete the purchase of the addon and share your order number with PluginHive support, you will receive the addon as a downloadable zip file within 3-4 business days. After receiving the zip file:

1. Download the addon zip from the link or attachment provided by PluginHive.
2. Log in to your WordPress dashboard.
3. Navigate to Plugins > Add New > Upload Plugin.
4. Upload the zip file, install, and activate the addon.

After purchasing the Booking Cost Adjustment add-on, how long does it take to receive the add-on, and what should I do next?

After purchasing the Booking Cost Adjustment add-on, you will receive the add-on zip file from the PluginHive team within 24 hours (typically after a final check or fix if needed). Once you receive the file:

1. Download and install the add-on to your WooCommerce store.
2. Set up your custom cost rules as required for your booking products.
3. If you have questions or require assistance with configuration, contact the PluginHive support team for guidance.

After updating the PluginHive Bookings plugin, the quantity input for non-bookable WooCommerce products is still affected due to the plugin's JavaScript targeting generic plus and minus classes. How can this issue be resolved to avoid conflicts with other site elements?

The latest version of the PluginHive Bookings plugin (5.0.9) includes enhancements to address this issue. Follow these steps to ensure the fix is applied:

1. Update the plugin to version 5.0.9 or later.
2. If you have already updated, but still see the issue, clear your browser and site caches to make sure the updated JavaScript is loaded and not a cached version.
3. The plugin’s recent changes make its JavaScript more specific to booking product types. Confirm that your non-bookable products are working as expected after cache clearing.
4. If the problem persists, verify the active theme and plugins to rule out custom scripts or CSS that might interfere, but this should not typically be necessary now.
5. You can test by opening your product pages in a fresh browser window or incognito mode to confirm the changes have taken effect.

After updating to the latest plugin version, the availability search widget still doesn't appear or is not responsive in the Widgets section. What should I do?

If the search widget does not appear or is not responsive after updating your plugin:

1. Clear your browser and site cache.
2. Perform a hard reload and refresh the page.
3. Uninstall the old plugin version, then reinstall the latest version.
4. Check again if the widget appears and is functional.

After updating to the new version of Bookings, I am getting a critical error message and cannot book cruises. What troubleshooting steps should I follow?

To troubleshoot the critical error appearing after updating the Bookings plugin, please follow these steps:

1. Deactivate all plugins except for WooCommerce and the Bookings Plugin to see if the issue persists.
2. Change your store’s theme to WooCommerce’s default "Storefront" theme and check if the problem is resolved.
3. If the error disappears with the Storefront theme and only WooCommerce and Bookings Plugin active, the issue may be caused by a conflict with your previous theme or another plugin.
4. If the problem still occurs after these steps, please communicate further details as required for additional support.

After updating to WordPress 6.7 and WooCommerce 9.4.1, why did my plugin’s translation into Brazilian Portuguese stop working, and how can I resolve this issue?

The release of WordPress version 6.7 has caused conflicts with all plugin translations, which is likely why your plugin is no longer displaying content in Brazilian Portuguese. Until an official update is released to support plugin translations with WordPress 6.7, you have two main options:

1. If you need an immediate solution, consider reverting to WordPress version 6.6.2, which does not have these translation conflicts. However, please ensure that all your plugins and themes are compatible with version 6.6.2 before downgrading, as reverting can cause compatibility issues.
2. Alternatively, you may wait for a plugin or WordPress update that resolves these translation conflicts. You will be notified when an update supporting plugin translation is released.

After upgrading the plugin from version 5.1.1 to 5.1.2, WordPress shows the installed version as 5.1.3 and prompts to upgrade again to version 5.1.2. How should I handle this version mismatch and update notice?

This issue is known and currently being addressed. You can safely ignore the update notice suggesting you revert or upgrade, as it is due to a temporary versioning discrepancy. There is no immediate action required on your part; your plugin will continue to function correctly. The development team is working on a fix to resolve the version display and update prompt inconsistency.

Are the "Bookings and Appointments for WooCommerce" (premium version 5.1.2) and "WooCommerce Recurring Bookings and Appointments" (version 1.3.0) plugins compatible with WordPress version 6.8.1?

To confirm plugin compatibility with your current environment:

1. The latest versions of "Bookings and Appointments for WooCommerce" (version 5.1.2) and "WooCommerce Recurring Bookings and Appointments" (version 1.3.0) are generally compatible with recent WordPress releases.
2. However, when encountering issues after a WordPress update, it's essential to verify both plugin and WordPress compatibility. Always check the plugin documentation or changelog for supported WordPress versions.
3. If unexpected behavior occurs, ensure both plugins are updated to their latest versions. Also, clear any server or site cache, and test for conflicts by temporarily disabling other plugins or switching to a standard WordPress theme.
4. Should issues persist, provide specific details about which calendar features are malfunctioning to help isolate the problem for further troubleshooting.
5. Regularly back up your website before making updates to WordPress or any plugins to ensure you can roll back if issues arise.

Are the WooCommerce Multiple Non-Adjacent Bookings and WooCommerce Recurring Bookings and Appointments features available as standalone vendor plugins?

No, these are not standalone plugins. They are additional features that work in conjunction with the PluginHive Bookings plugin for specific booking scenarios. To use these features, the main Bookings plugin must be installed and configured appropriately.

Can I import my existing WooCommerce Bookings into the PluginHive Booking system?

No, importing existing WooCommerce Bookings into the PluginHive Booking & Appointments plugin is not supported. All bookings must be created and managed within the PluginHive system.

Can I manually download and install the latest version of the Bookings and Appointments For WooCommerce Premium plugin without losing my settings and data?

Yes, you can manually update the plugin by downloading the latest version from your PluginHive.com account and installing it after deactivating and deleting the old version. Your settings and data, including current bookings, will remain intact even after deleting the old version of the plugin. Simply follow these steps:

1. Go to your PluginHive.com account and download the latest version of the plugin from "My Accounts."
2. In your WordPress admin panel, deactivate and delete the existing version of the plugin.
3. Upload and install the latest downloaded version.
4. Activate the plugin.

Can I revert to a previous version of the PluginHive Bookings plugin to troubleshoot issues with Apple Pay?

If you need to test Apple Pay with an earlier version of the PluginHive Bookings plugin, you can request access to an older version for troubleshooting purposes. Contact PluginHive support, specify your requirements, and they can provide the preceding plugin version for your testing.

Can PluginHive assist with installing updates to ensure my plugin works properly after renewal, especially if I'm concerned about downtime or making mistakes?

Yes, PluginHive can assist with configuring the plugin according to your specific business requirements. To ensure everything works as planned and to minimize downtime, please share the complete business requirements with the PluginHive team before purchasing. This way, the team can help with the appropriate setup and ensure your solution is tailored to your needs.

Can PluginHive provide technical support or assist with custom queries if I am using a free or expired version of the Bookings plugin?

Technical support and assistance with custom queries are available only to users with an active premium license for the Bookings plugin. To receive full support and updates, please purchase or renew the premium version of the plugin. Once you have an active license, PluginHive can review your queries and provide further assistance.

Can PluginHive recommend another plugin that meets my requirements after I uninstall theirs?

PluginHive is unable to recommend alternative plugins. For finding a plugin that best suits your requirements, consider searching on the official WooCommerce Marketplace or consulting with a professional WordPress developer for tailored suggestions.

Can the WooCommerce Bookings And Appointments plugin be used for a SaaS-based business model, and does it support data sharing across multiple sites?

The WooCommerce Bookings And Appointments plugin is designed specifically for WordPress sites, and all booking data is stored on the individual site where the plugin is installed. It does not support data sharing or integration across multiple sites or a SaaS-based multi-tenant model. If you require specific SaaS-related features, please clarify your requirements.

Can you provide a list of websites where the WooCommerce Bookings and Appointments plugin is installed?

Unfortunately, we are unable to share the website links of our customers due to privacy reasons. However, if you have any specific questions about the plugin’s features or need assistance with setup, please let us know. We also offer a 30-day refund policy, allowing you to purchase and test the plugin risk-free within that period.

Can you recommend a free multi-currency plugin compatible with the WooCommerce Bookings and Appointments plugin that supports payments in Indian Rupees and US Dollars?

While PluginHive does not specifically recommend third-party plugins, a well-known and free option you can consider is the 'FOX – Currency Switcher Professional for WooCommerce' (also known as WOOCS), which is available on the WordPress repository. This plugin is compatible with the WooCommerce Bookings and Appointments plugin and supports multiple currencies, including Indian Rupees and US Dollars. You can download it here: https://wordpress.org/plugins/woocommerce-currency-switcher/. Install and configure this plugin alongside WooCommerce and the Bookings plugin to enable multi-currency support on your site.

Can you recommend any plugins that work with the PluginHive booking plugin to send order notifications via SMS or WhatsApp?

At this time, PluginHive does not have information about third-party plugins that can send order notifications via SMS or WhatsApp in conjunction with the PluginHive booking plugin. Consider exploring the WooCommerce marketplace or contacting PluginHive support for any updates or alternative workflow suggestions.

Can you update or extend the expiry date of an existing coupon code?

It is not possible to extend the expiry date of a previous coupon code. However, a new coupon code can be generated for you. To use the new code:

1. Use the provided coupon code before its specified expiry date.
2. Ensure the coupon is used with the allowed email address.
3. Complete the purchase before the new expiry date to take advantage of the offer.

Can your plugin run completely on our own hosting, allowing us to customize features as needed? Is there documentation for hooks?

The PluginHive plugin is installed directly on your WooCommerce store and manages bookings locally, which means it functions entirely on your hosting environment. For customization, hooks may be available depending on your specific requirements. While PluginHive can provide information on available hooks if you clarify your needs, support for custom coding is not offered. If you need details on specific hooks or implementation guidance, you can contact the PluginHive product team for documentation pertaining to currently available hooks.

Do you have a free trial version?

PluginHive does not offer a free trial version of the plugin. However, you can explore all the plugin features using a live demo site. Access the demo here: https://app.instawp.io/public/launch?d=v2&t=woocommerce-bookings-and-appointments-plugin

Do you offer a trial period for your software so I can test it for a day or two?

We do not offer a trial version of the plugin. However, you can explore and test the plugin’s functionality through our online demo store: https://woocommercebookings.pluginhive.com/?hash=ec10e38356980502e191007aa81127f7. This allows you to experience the key features and interface of the plugin before making a purchase.

Does hiding the end time and total cost in the booking summary work with recurring bookings?

Previously, hiding the end time in the booking summary did not work with recurring bookings due to a conflict between the Recurring Bookings plugin and the core Bookings plugin. However, as of version 1.3.1 of the WooCommerce Recurring Bookings and Appointments plugin (released June 20, 2025), enhancements have been made for compatibility. You can now use the "Booking Summary with End Date & Time" and "Include End Date & Time in Cart, Order Details & Emails" settings as intended, even for recurring bookings. To benefit from these functionalities, please update your plugin to the latest version and configure the desired settings.

Does PluginHive offer a free version of the WooCommerce Bookings or Deposits plugins for testing purposes?

PluginHive does not offer a free version of its premium plugins, including the WooCommerce Bookings and WooCommerce Deposits plugins. However, you can explore the features and see how the Deposits plugin works using the online demo site: https://woocommercedeposits.pluginhive.com/?hash=a292192aa4a99282d4e9fd0c61c3f4dd.

Does the PluginHive WooCommerce Bookings & Appointment plugin have a free version that I can try?

There is no free version of the PluginHive WooCommerce Bookings & Appointment plugin. However, the plugin comes with a 30-day refund policy, allowing you to request a refund if it does not meet your business needs.

How are order statuses managed when using PluginHive and WooCommerce, and can the plugin automatically update the status after payment?

Order statuses in your store are managed directly by WooCommerce, not by the PluginHive plugin. When payment is received and stock is reduced, the order will move to the appropriate status (typically "Processing" or "Completed" based on the product type). For bookings or physical products, the order status will need to be manually updated after the booking period or once the order is fulfilled. If you are using only virtual and downloadable products, WooCommerce can automatically mark these orders as completed upon payment. For details on managing order statuses, review the official WooCommerce documentation: https://woocommerce.com/document/managing-orders/

How are translations handled in PluginHive plugins, and what should I do if I notice errors in the Finnish translation?

Translation updates in PluginHive plugins can be managed by editing the .po (Portable Object) file and compiling it into a .mo (Machine Object) file using tools like Poedit. The l10n.php file can generally be ignored. To update translations:

1. Edit the .po file with your preferred translation changes.
2. Compile the .po file into a .mo file.
3. Replace the old .mo file with your newly compiled version to apply the updated translations.

How can I access a demo of the WooCommerce Bookings & Appointments plugin (Pro version)?

You can access a demo of the Premium (Pro) version of the WooCommerce Bookings & Appointments plugin by visiting the following link: https://app.instawp.io/public/launch?d=v2&t=woocommerce-bookings-and-appointments-plugin. This provides you with admin/backend access to explore all the features of the plugin in detail.

How can I access and enable the new settings related to Product and Global availability rules in the WooCommerce Bookings And Appointments plugin?

To access and enable the new settings related to Product and Global availability rules in the WooCommerce Bookings And Appointments plugin, follow these steps:

1. Update the plugin to Version 5.0.9 from your WordPress admin dashboard to ensure you have the latest enhancements and fixes.
2. Navigate to the Global Availability settings tab within the plugin.
3. Look for the new checkbox setting that allows you to consider both Product and Global availability rules.
4. Enable the checkbox according to your business requirement.
5. Review the change log for additional details on the updates: https://www.pluginhive.com/product/woocommerce-booking-and-appointments/#tab-change-log

How can I achieve simultaneous search across all courts or products in the WooCommerce Bookings and Appointments plugin?

To enable searching availability across all courts or products at once in WooCommerce Bookings and Appointments, follow these steps:

1. Ensure you are using the latest version of the WooCommerce Bookings and Appointments plugin (Version 5.0.4 or higher).
2. You do not need the separate "Availability Search Widget" addon, as this feature is now built into the core plugin.
3. If you are using the "Recurring Bookings" addon, update it to the latest version as it is compatible and tested with the in-built Availability Search feature.
4. Once updated, use the in-built "Availability Search" functionality to allow users to search for available bookings across all courts or products for a specified date and time.
5. For additional technical details and step-by-step setup instructions, refer to this article: https://www.pluginhive.com/knowledge-base/display-woocommerce-bookings-search-availability-widget/
6. After following the instructions, users will be able to view a list of all available courts for their selected date and time in the search results.

How can I change the date format in the date picker to German format (dd.mm.yyyy) instead of English format in your plugin?

The Date Selector Field currently supports these formats:

• j F Y
• F j, Y
• m/d/Y
• d/m/Y
• Y-m-d

How can I check if my theme is causing compatibility issues with the booking calendar's display?

1. Temporarily switch your WordPress site to the default Storefront theme.
2. Review your Calendar Design settings and test the booking calendar’s appearance both on the product page and in any preview or quick view modals.
3. If the issue resolves with the default theme, the problem is likely due to your previous theme (e.g., Flatsome). Update to the latest version of the Bookings plugin, which may include fixes for popular theme compatibility.
4. If using a custom or less common theme, contact support with your theme details and provide access if necessary for in-depth troubleshooting.

How can I check or switch to the default Storefront theme when it isn’t listed in WordPress Appearance > Themes?

The Storefront theme is the official WooCommerce theme. If it is not visible in your Appearance > Themes section:

1. Go to Appearance > Themes in your WordPress dashboard.
2. Click on "Add New" and search for “Storefront.”
3. Install and activate the Storefront theme from the WordPress theme repository.
4. Once activated, test your booking functionality with only WooCommerce and the Bookings plugin enabled.

How can I correct the invoice for my order by adding or updating the tax identification number?

To correct the invoice and include your tax identification number, follow these steps:

1. Log in to your PluginHive account.
2. Go to the "My Account" section and select "Orders": https://www.pluginhive.com/my-account/orders/
3. Update your billing address with the correct Tax Identification number and company name.
4. After saving the updated information, download the new invoice, which will now reflect the changes.

How can I download and install the purchased WooCommerce Bookings plugin and its addons from PluginHive?

You can download the WooCommerce Bookings plugin zip file by logging into your PluginHive account and navigating to My Account > API Downloads. For step-by-step installation and license activation guidance, refer to this article: [Installation & License Activation for WooCommerce Bookings & Appointments Plugin](https://www.pluginhive.com/knowledge-base/installation-licence-activation-woocommerce-bookings-appointments-plugin/). The addon zip files will be sent to you via email; please download and install them on your site.

How can I download my invoice from PluginHive?

To download your invoice from PluginHive, please follow these steps:

1. Log in to your PluginHive My Account area.
2. Navigate to the section where your orders or purchases are listed.
3. Locate the specific order for which you need the invoice.
4. Click the download option next to the invoice or ZIP file to save it to your computer.

How can I download the latest version of my purchased plugin from PluginHive?

To download the latest version of your purchased plugin, log in to your PluginHive account and navigate to the "API Downloads" tab. You will find the available plugin zip files for download there. Make sure to log in using the email address associated with your account. If you need detailed instructions, you can refer to this guide: https://www.pluginhive.com/knowledge-base/installation-licence-activation-woocommerce-bookings-appointments-plugin/

How can I enable store admins to bypass "Avoid Last Minute Bookings" and other booking availability restrictions when creating bookings?

You can use the "Disable Avoid Last Minute Booking For Admin" add-on for the PluginHive WooCommerce Booking and Appointments plugin. This add-on allows admins to create bookings without being restricted by the "Avoid Last Minute Bookings" setting or standard booking and asset availability rules. To use this feature:

1. Update your Bookings and Appointments for WooCommerce plugin to version 5.0.1 or later, as the add-on is supported from this version onward.
2. Install the "Disable Avoid Last Minute Booking For Admin" add-on provided by PluginHive.
3. The add-on provides settings that allow admins to skip booking availability and asset availability checks when creating bookings from the admin side.
4. Once installed and activated, bookings made by the admin will not be subjected to last minute or availability restrictions, streamlining the process for store owners to make exceptions as needed.

How can I ensure my VAT number appears on my PluginHive invoice for tax compliance?

To include your VAT number on your PluginHive invoice, follow these steps:

1. Log in to your PluginHive account.
2. Navigate to "My Account" > "Orders" at https://www.pluginhive.com/my-account/orders/
3. Update your billing address to include your VAT number (you can also update your company name if needed).
4. After updating your VAT number in the billing address, download the latest invoice. The updated invoice should reflect your VAT number for your accounting and tax compliance needs.

How can I ensure that the Availability settings in the PluginHive plugin apply globally to all products and services, without needing to adjust them manually for each one?

To resolve issues with global Availability settings not applying as expected, please follow these steps:

1. Renew your plugin subscription and update the plugin to the latest version (currently 5.0.6).
2. After updating, check if the global Availability settings are now correctly applying to all products and services.
3. If the problem persists:

• Prepare screenshots of the settings in your product edit pages.
• Share these screenshots along with links to the affected products with PluginHive support.

1. Providing details about both your global and product-level availability configurations, as well as your full business requirements, will help the support team assist you effectively.
2. PluginHive support will review your setup and provide specific guidance or solutions to ensure global Availability settings function as intended.

How can I fix issues related to the “Bookings are open for the next” setting for month calendar products in the WooCommerce Bookings and Appointments plugin?

To resolve issues with the “Bookings are open for the next” setting for month calendar products, update to version 5.1.4 of the WooCommerce Bookings and Appointments plugin. This release includes the necessary enhancements and fixes related to this setting. You can update the plugin from your WordPress admin dashboard. For detailed information about the changes, refer to the change log at: https://www.pluginhive.com/product/woocommerce-booking-and-appointments/#tab-change-log. If you encounter any difficulties during the update, reach out to PluginHive support for further assistance.

How can I fix the issue of disappearing time slots on mobile and tablet devices in the calendar when making across-day bookings?

To resolve the disappearing time slot issue on mobile and tablet devices during across-day bookings, update to Bookings and Appointments For WooCommerce Premium Version 5.1.5 or later. This plugin release includes a fix that improves calendar navigation across months for mobile views, resolving the issue with time slots not showing. To update the plugin:

1. Log in to your WordPress admin area.
2. Navigate to Plugins > Installed Plugins.
3. Locate "Bookings and Appointments For WooCommerce Premium."
4. Click 'Update Now' if a new version is available.
5. After updating, check the booking calendar on mobile or tablet to confirm that time slots now display correctly when moving across months.

How can I get cashback or commissions by recommending PluginHive products to others?

To earn cashback or commissions by recommending PluginHive products, you need to join the PluginHive Affiliate Program. Here’s how you can participate and receive your commissions:

1. Sign Up: Join the PluginHive Affiliate Program via their official affiliate page: https://www.pluginhive.com/affiliates/.
2. Affiliate ID: Once registered, you will receive a unique affiliate ID. Use this ID in every URL you share to ensure referrals are tracked.
3. Promotion: Promote PluginHive products using your unique affiliate links. You can share these links on your website, blog, social media, email, or other channels.
4. Commission: You will earn a 30% commission for every purchase made through your referral links.
5. Tracking & Materials: Access your affiliate dashboard to track clicks, conversions, and commissions. If you need promotional banners or content, you can request these from PluginHive.

How can I get the WooCommerce Bookings Availability Search Widget? Is it already included in the Bookings and Appointments plugin?

The Search Availability Widget is included in the latest version of the WooCommerce Bookings and Appointments plugin from PluginHive. You do not need to install a separate plugin; simply ensure you are using the latest version of the Bookings and Appointments plugin, and the widget will be available for configuration and use on your website. For more details and setup instructions, you can refer to PluginHive’s knowledge base: https://www.pluginhive.com/knowledge-base/display-woocommerce-bookings-search-availability-widget/

How can I help PluginHive support investigate plugin conflicts and site errors effectively?

To assist PluginHive support in troubleshooting, follow these steps:

1. Uninstall or temporarily deactivate all plugins except WooCommerce and the PluginHive bookings plugin.
2. Update the bookings plugin to the latest version.
3. Collect and share detailed error logs from WooCommerce Status > Logs > fatal error.
4. If possible, provide a screencast of the issue occurring.
5. After following these steps, share your findings with support for a more accurate and efficient resolution.

How can I hide booking resources based on the number of participants in the PluginHive Bookings and Appointments for WooCommerce plugin?

You can use the "PH Hide Bookings Resource based on Participant Count" addon to hide booking resources based on the number of participants added by the customer. Here’s how to set it up:

1. Ensure you have the WooCommerce Bookings & Appointments plugin (version 4.0.9 or later) installed and updated.
2. Download the "PH Hide Bookings Resource based on Participant Count" addon (provided as a zip file).
3. Install the addon from your WordPress admin by navigating to Plugins > Add New > Upload Plugin, then choose the zip file and install.
4. Activate the addon.
5. To configure resource hiding:

• Click on the "Add Rule" button within the addon's settings page.
• Enter the necessary rule details (e.g., which resource to hide and the participant count threshold).
• Click on "Save Changes" to store your rule.
• Optional: Click on "Visit Rule Table" to view all active resource hiding rules and then click "Proceed."

1. The configured resource(s) will now be automatically hidden during booking when the participant count condition is met.

How can I include both date and time in the SMS using PluginHive booking meta keys?

The plugins update both the date and time simultaneously in the same metadata field. There are no separate meta keys for the date and time; both are included together in the "From" or "To" fields. Use %order_item_meta_From% or %order_item_meta_To% in your SMS template, and the output will contain both the date and time for the booking.

How can I install the PluginHive plugin on my WordPress.com website after upgrading to the Business Plan?

After upgrading your WordPress.com site to the Business Plan, follow these steps to install the PluginHive plugin:

1. Log in to your WordPress.com site’s Administrator dashboard.
2. Go to ‘Plugins’ and choose ‘Add New’.
3. Click on ‘Upload Plugin’.
4. Select your PluginHive plugin ZIP file and upload it.
5. Click ‘Install Now’ and then ‘Activate’ once the installation is complete.

How can I perform a clean uninstall of the PluginHive Bookings plugin to ensure no residual files or data remain?

To perform a clean uninstall of the PluginHive Bookings plugin and ensure all plugin data is removed from your WordPress site:

1. Deactivate and Delete the Plugin:

• In your WordPress dashboard, navigate to Plugins > Installed Plugins.
• Locate the PluginHive Bookings plugin, then click Deactivate.
• After deactivation, click Delete to remove the plugin files.

1. Manually Remove Database Tables and Options:

• Some Booking plugin data may remain in your WordPress database (tables and options). Use a database management tool (like phpMyAdmin or a reliable WordPress database plugin) to remove these entries.
• Identify and delete any tables or options with names starting with the plugin's prefix (for the PluginHive Bookings plugin, look for tables or options with prefixes like wp_ph_bookings or similar).
• Exercise caution when deleting database entries—always backup your database if possible to prevent accidental data loss.

1. Clear Transients and Cached Data:

• Clear your WordPress cache (if using a cache plugin).
• Clear any server-side or browser caches to see changes take effect.

1. Reinstall the Plugin (if testing from scratch):

• Download and re-install the latest version of the PluginHive Bookings plugin.
• Proceed with configuration as required.

How can I permanently fix social login issues related to Outlook Calendar integration in the WooCommerce Bookings and Appointments plugin?

To permanently resolve social login issues linked to Outlook Calendar integration, update your WooCommerce Bookings and Appointments plugin to version 5.0.8 or later, which includes an updated and fixed MS Outlook Calendar Sync. Steps:

1. Go to your WordPress admin dashboard.
2. Navigate to Plugins > Installed Plugins.
3. Locate "WooCommerce Bookings and Appointments" and check if an update is available.
4. Update the plugin to version 5.0.8 or higher.
5. After updating, test your social login and Outlook Calendar integration to ensure the issue is resolved.
6. If you encounter any problems, reach out to PluginHive support for further assistance.

How can I prevent booking slot availability errors from happening in the future?

To prevent such errors:

1. Always use the cancel function before deleting orders or bookings. This ensures the booked slots are released and correctly updated in the plugin’s records.
2. Avoid deleting bookings/orders directly without cancellation.
3. Regularly update your PluginHive Bookings plugin to the latest version to benefit from feature and bug-fix improvements.
4. If in doubt or in case of irregularities, contact PluginHive support for troubleshooting and assistance.

How can I record a booking and cash payment for a past date in the PluginHive system?

To record a booking in the past, PluginHive offers a custom paid add-on called "Allow Bookings For Past Times." This add-on enables you to create bookings for both past and ongoing dates, regardless of the product's current availability. Once installed, the add-on allows you to register bookings in the system for any desired past date. Please note that payments are managed separately through WooCommerce. If this solution fits your requirements, you can contact PluginHive for more details on acquiring and installing the add-on.

How can I resolve a critical fatal error appearing in the WooCommerce Bookings and Appointments plugin, even after updating WordPress, WooCommerce, and the plugin to the latest versions?

To troubleshoot and resolve the critical fatal error:

1. Ensure your plugin versions are up to date. In this case, WooCommerce Bookings and Appointments version 5.1.4 addresses an issue related to fatal errors when sending Booking Reminder Emails.
2. Update the WooCommerce Bookings and Appointments plugin to version 5.1.4 or newer. You can do this from your WordPress admin dashboard under Plugins.
3. Check the plugin changelog to confirm the specific fix is included: https://www.pluginhive.com/product/woocommerce-booking-and-appointments/#tab-change-log
4. After updating, monitor your site to ensure the error is resolved.
5. If the issue persists after updating, try deactivating all other plugins except WooCommerce and WooCommerce Bookings and Appointments, and test again to rule out conflicts.
6. For continued issues, contact PluginHive support and provide specific error logs for further assistance.

How can I resolve a fatal error caused by the PluginHive plugin on my website?

Fatal errors with PluginHive plugins often occur if your server is running an outdated PHP version that does not support required features, such as the string type hint introduced in PHP 7.4. To resolve this issue:

1. Log in to your WordPress admin dashboard.
2. Navigate to "Status" or "Site Health" under the "Tools" menu.
3. Locate the "Server PHP version" information in the list.
4. If your PHP version is below 7.4, contact your hosting provider or website administrator to upgrade PHP to at least version 7.4 (preferably PHP 8.0 or higher for best compatibility and security).
5. After upgrading PHP, retest the plugin functionality to confirm the issue is resolved.

How can I resolve issues where booking details are missing from emails and the date and time are not reflected on the booking calendar?

To resolve this issue, follow these steps:

1. Ensure you are using the latest version of the Bookings plugin (version 5.0.9).
2. Check if the problem occurs with all payment methods or only specific ones, such as ApplePay. Place a test booking using payment options other than ApplePay to see if the issue persists.
3. If the issue is isolated to a particular payment method, this can help in further troubleshooting.
4. Provide the product link to PluginHive support if further investigation is needed, as this helps to cross-check and identify the source of the issue.

How can I resolve the "Invalid Order ID" error when placing manual orders after the Bookings plugin update is released?

Update your WooCommerce Bookings And Appointments plugin to version 5.1.2 or later. This version includes a fix for the "Invalid Order ID" error when adding bookings manually to an existing order. You can update the plugin through your WordPress admin panel. After the update, the manual booking process should work as intended. If you experience any further issues, contact PluginHive support for assistance.

How can I resolve the "Undefined array key 1" warning on the product page related to PluginHive’s Bookings and Appointments plugin?

This warning is usually caused by incorrectly configured global availability rules in the plugin. To resolve the error:

1. Log into your WordPress admin dashboard.
2. Navigate to the global availability rules section for the Bookings and Appointments plugin.
3. Review the existing rules to ensure each one is set up correctly. Refer to the plugin documentation for proper configuration guidelines.
4. If you do not require global availability rules, consider removing them.
5. After correcting or removing the rules, the warning should disappear from your product page.
6. It is also recommended to update to the latest version of the plugin, as newer releases have improved validation for Availability Rules, further reducing these errors.

How can I resolve the compatibility issues between the Avada Builder plugin and the WooCommerce Bookings & Appointments plugin on mobile devices, such as the calendar selecting an entire month or problems selecting end slots?

The WooCommerce Bookings & Appointments plugin version 5.1.4 includes enhancements and fixes specifically related to compatibility with the Avada Builder plugin and theme, improving mobile functionality. To resolve these issues:

1. Update the WooCommerce Bookings & Appointments plugin to version 5.1.4 or later.
2. The latest update includes fixes for problems such as the entire month being selected when choosing dates on mobile and issues with selecting end slots.
3. You can review details of this update and related fixes in the plugin’s change log here: https://www.pluginhive.com/product/woocommerce-booking-and-appointments/#tab-change-log
4. After updating, thoroughly test the booking process on mobile devices to ensure that the calendar and asset selection functions as expected.
5. If you encounter any further issues after updating, contact PluginHive support for additional assistance.

How can I resolve the fatal error "Uncaught Error: Call to a member function get() on null" when editing pages with BeBuilder while using the Bookings and Appointments For WooCommerce Premium plugin?

This error is caused by a compatibility issue between the Bookings and Appointments For WooCommerce Premium plugin and the BeTheme theme when using the "Edit with BeBuilder" feature. To resolve the issue:

1. Update your Bookings and Appointments For WooCommerce Premium plugin to the latest version, as newer versions may contain fixes for such issues.
2. If the error persists after updating, provide your site’s admin and FTP access to the PluginHive support team so they can investigate and apply a fix specific to your theme and configuration.
3. Once the PluginHive team implements the fix, you should be able to access the BeBuilder UI and edit pages without encountering the fatal error.
4. This fix will also be included in an upcoming version of the plugin for wider availability.

How can I resolve the issue where the agenda in PluginHive's Bookings and Appointments plugin does not automatically show the correct available dates and only updates after changing the month?

To resolve this issue, follow these steps:

1. Ensure that you are using the latest version of the Bookings and Appointments plugin. Update the plugin to version 4.1.3 or the most current release.
2. Deactivate all other plugins except for WooCommerce and the Bookings and Appointments plugin. This helps identify if there is a conflict causing the issue.
3. Switch your website theme to the default Storefront theme. Theme-related conflicts can sometimes affect plugin functionality.
4. After performing these steps, check if the agenda now displays the correct available dates automatically.
5. If the issue still persists, record a screencast showing the problem and share it with the support team for further analysis. This will help in providing a more accurate solution.

How can I resolve the issue where the date and time selection disappears when making across-day bookings starting from today's date on mobile devices in WooCommerce Bookings and Appointments?

To fix the issue where the date and time selection disappears when creating an across-day booking starting from the current date (today) on mobile devices, update to WooCommerce Bookings and Appointments Version 5.1.7 or later. This update contains a specific UI fix for this problem. Follow these steps:

1. Log in to your WordPress admin dashboard.
2. Go to Plugins > Installed Plugins.
3. Locate "WooCommerce Bookings and Appointments."
4. Click 'Update Now' to upgrade to the latest version (5.1.7 or newer).
5. After updating, test the booking calendar on a mobile device by selecting today's date and attempting an across-day booking. The date and time selection should now remain visible.

How can I resolve the issue with WordPress custom time format "g:ia" not displaying correctly in my booking summary?

To ensure your booking summary displays times as intended, update the Bookings plugin to version 5.1.2 or later. This version adds support for the "g:ia" and "g:iA" custom time formats. After updating, set your preferred format in WordPress time settings. If you continue to experience issues, contact PluginHive support for assistance.

How can I resolve the recurring booking date availability issue for non-English WooCommerce sites?

To resolve the recurring booking date availability issue affecting non-English language WooCommerce sites, update to WooCommerce Recurring Bookings and Appointments Version 1.3.0 or later. This release includes a fix that improves recurring booking functionality for non-English language websites. To update the plugin:

1. Go to your WooCommerce admin dashboard.
2. Navigate to Plugins > Installed Plugins.
3. Locate "WooCommerce Recurring Bookings and Appointments."
4. Click "Update" if the update is available, or download the latest version from the PluginHive website and upload it manually.
5. Confirm your settings and test bookings after the update to ensure the issue is resolved.

How can I revert to a previous version of the Bookings and Appointments For WooCommerce Premium plugin if the latest update is causing fatal errors?

If the latest version of the Bookings and Appointments For WooCommerce Premium plugin is causing fatal errors, you can revert to a previous version by restoring a backup of the plugin files from before the update. If you have a backup (such as version 5.1.4), remove the new version via FTP or your hosting control panel and upload the older plugin files in its place. This will restore your site's functionality while you await a fix or further investigation.

How can I safely share my website for support and ensure client data privacy when providing staging or backup access?

When sharing your website files or backups for support:

1. Use tools like All-in-One WP Migration to generate a backup of your site.
2. Download the backup file and share it securely only with the official support team.
3. Instruct the support team to delete all files after the investigation is complete to protect your clients' personal information.
4. Do not include sensitive credentials (such as passwords) in public or unsecured channels.
5. Consider anonymizing customer data in the backup if possible before sharing.

How can I set up booking intervals of 30 minutes from Monday to Friday using the PluginHive WooCommerce Booking and Appointments plugin?

To set booking intervals of 30 minutes from Monday to Friday, you can use the "Customise Booking Interval" add-on for the PluginHive WooCommerce Booking and Appointments plugin. Download and install the provided zip file for the add-on. Once installed, configure the booking product to:

1. Set the booking interval to 30 minutes.
2. Restrict availability to only Monday to Friday.

How can I share or update my feedback or review for PluginHive after deleting my previous comments on Google, TrustPilot, and Facebook?

After deleting your previous reviews on Google, TrustPilot, and Facebook, you can share new feedback on the PluginHive website by visiting the plugin's review section at this link: https://www.pluginhive.com/product/woocommerce-booking-and-appointments/#reviews. Your input is valuable and helps inform other users about your experience. If you have found the solution and support helpful, consider submitting your updated review directly on the PluginHive product page.

How can I track my affiliate sales and commissions with PluginHive?

All your affiliate activity, including clicks, conversions, and earned commissions, can be monitored in the Affiliate Dashboard provided by PluginHive. Log in to your account to access real-time reports and performance insights.

How can I track the status of my refund through Stripe?

To track your refund status, you can contact Stripe directly and provide them with the transaction ID given by PluginHive. This will allow Stripe to update you on the current status and expected timeline for when the refunded amount will appear in your bank account.

How can I transfer a PluginHive account to a new user and update contact information?

To transfer a PluginHive account to a new user, log in to your PluginHive account and go to the account details or edit account section. From there, you can update the account name, email address, password, as well as shipping and billing addresses. Once updated, the new user will receive all future notifications related to the plugin.

How can I translate the booking error message (“Oops, … is not available to book”) and other plugin text into German, since the plugin is not found in String Locator or Loco Translate?

The missing strings will be included in the Translation File in the upcoming version of the plugin, making them accessible for translation tools like Loco Translate and String Locator. After the update, you will be able to translate all necessary text, including the booking error message, to German.

How can I troubleshoot booking availability issues when the PluginHive team cannot replicate my problem locally?

If PluginHive support cannot replicate your booking issue on their local site, follow these troubleshooting steps:

1. Update the Bookings plugin to the latest available version.
2. Re-test the affected booking scenario to check if the issue is resolved.
3. If the problem persists, provide the support team with FTP access and permission to:

• Deactivate all third-party plugins temporarily
• Switch your theme to a default theme temporarily

1. This process helps determine whether another plugin or your current theme might be causing a conflict affecting booking availability.

How can I update my billing address in my PluginHive account?

To update your billing address, log in to your PluginHive account at pluginhive.com. Navigate to the section where you manage your account details, and update your billing address as needed. After updating, any invoices you download will include your new billing address.

How can I update my out-of-date PluginHive plugins when I don't see an option to update them in my account?

If your PluginHive plugin licenses have expired, you won't be able to update them through your account. To access the latest versions and updates, you need to renew your licenses by purchasing them again. Here’s how you can do it:

1. Visit the relevant product pages for your plugins:

• WooCommerce Bookings and Appointments: https://www.pluginhive.com/product/woocommerce-booking-and-appointments/
• PH WooCommerce Deposits: https://www.pluginhive.com/product/woocommerce-deposits/

1. Purchase a new license for each plugin you wish to update.
2. Once you have an active license, you will be able to download the updated plugin files via your PluginHive account and receive future updates.

How can I update my PluginHive plugin to the latest version?

You can update your PluginHive plugin using either of these methods:

1. Automatic Update:

• Go to the Updates tab in your WordPress dashboard.
• Look for your PluginHive plugin in the list of plugins that need updating.
• Select the plugin and click 'Update'.

1. Manual Update:

• Log in to your PluginHive account and download the latest version of the plugin as a zip file.
• In your WordPress dashboard, go to Plugins > Add New > Upload Plugin.
• Upload the downloaded zip file and follow the prompts to install and overwrite the existing version.

How can I update or get the latest version of the "Customise Minimum Booking Slots" addon if my website design is breaking after a plugin upgrade?

If you need the latest version of the "Customise Minimum Booking Slots" addon due to compatibility or design issues following a plugin upgrade, please follow these steps:

1. Confirm whether you have previously purchased the addon. If not, the addon is now offered as a custom-paid solution.
2. If you are an existing customer, contact PluginHive support with your purchase order details for verification.
3. Once your purchase is verified, PluginHive will provide you with the updated addon zip file. Typically, the addon will undergo a brief testing phase before it is shared.
4. After receiving the addon zip file, install it on your website and verify if the issue is resolved.
5. If you encounter further issues, contact PluginHive support for assistance.

How can I update the "Book Dates Across Unavailable Days" addon if there is no automatic update option in the WordPress plugin section?

If the "Book Dates Across Unavailable Days" addon does not provide automatic updates within your WordPress dashboard, you must manually update it. Follow these steps:

1. Download the latest version of the addon from the link or file provided by PluginHive support.
2. In your WordPress admin dashboard, go to Plugins > Installed Plugins.
3. Deactivate and delete the existing version of the addon (your settings will typically remain intact, but ensure you have a backup).
4. Click "Add New" and choose "Upload Plugin," then select the new addon ZIP file and install it.
5. Activate the addon after installation.
6. Clear your site and browser cache, and perform a hard reload to ensure the new version is loaded correctly.

How can I update the invoice details after purchasing plugins if I entered incorrect information?

To update invoice details after your purchase, provide the correct billing information (such as company name, address, post code, town, country, and VAT number) to PluginHive support. The support team will update your billing address and regenerate the invoice with the corrected details. You will then receive the updated invoice via email. Always review the attached updated invoice to ensure all information is correct. If you find any discrepancies or have further questions, contact PluginHive support for assistance.

How can I update the PluginHive plugin if there is no automatic update available in my WordPress dashboard?

Automatic updates are available only when your license key is activated on your website. To enable automatic updates:

1. Log in to your PluginHive account at pluginhive.com.
2. Navigate to "My Account" → "API Keys" to locate your Product API Key and Product ID.
3. Enter the API key and Product ID in the plugin’s configuration section on your website.
4. Activate the license within the plugin settings.
5. Once activated, go to your WordPress Dashboard → Updates and click "Check Again" to search for available plugin updates.

1. Download the latest version from pluginhive.com (My Account section).
2. In your WordPress site, deactivate and delete the existing version of the plugin.
3. Upload and install the new version you downloaded.

How can I update the WooCommerce Bookings And Appointments plugin to fix translation issues in the German email template?

To resolve translation issues, such as duplicated fields in German email templates, update your WooCommerce Bookings And Appointments plugin to the latest version (at least 5.1.2, released April 24, 2025). Here’s how:

1. Log into your WordPress admin dashboard.
2. Go to Plugins > Installed Plugins.
3. Locate “WooCommerce Bookings And Appointments.”
4. If an update is available, click “Update Now.”
5. After the update completes, test your booking workflow by placing an order in the German language and check the resulting admin email.
6. If the issue is resolved, your plugin update was successful. If not, contact PluginHive support with specifics about your setup.

How do I add the "Auto-Select Available Date" addon to my PluginHive Bookings plugin after purchase?

After purchasing the "Auto-Select Available Date" addon, you will receive a zip file for installation. To add the addon to your site:

1. Download the provided addon zip file to your computer.
2. In your WordPress dashboard, go to Plugins → Add New.
3. Click "Upload Plugin" and select the downloaded zip file.
4. Click "Install Now," then activate the plugin once installation is complete.

How do I deactivate the license for the PluginHive plugin before requesting a refund?

If you never activated the plugin license on your website, you don't need to take any further steps to deactivate it. However, if you have the plugin downloaded on your computer, delete the plugin files from your system. If the plugin was installed on your website, you would also need to deactivate and delete it from your site before confirming with PluginHive. This ensures the software is no longer in use, which is required to proceed with the refund process.

How do I install and activate the PluginHive plugin on my WordPress website after downloading it?

To install and activate your PluginHive plugin, follow these steps:

1. Log in to your PluginHive account and go to 'My Account' > 'API Downloads'.
2. Download the latest plugin ZIP file without extracting or modifying it.
3. Log in to your WordPress site’s Administrator dashboard.
4. Navigate to 'Plugins' > 'Add New'.
5. Click 'Upload Plugin', select the downloaded ZIP file, and click 'Install Now'.
6. After the installation is complete, click 'Activate Plugin' to enable it on your site.

How do I install and configure the "Block Product Availability Based on Other Bookings" addon after purchasing?

After purchasing the add-on, you will receive the installation file via email. Follow these steps to install and configure the add-on:

1. Download the add-on file from the provided email.
2. In your WordPress dashboard, go to Plugins > Add New > Upload Plugin, and upload the add-on file.
3. Activate the add-on once installed.
4. Follow the configuration guide in the knowledge base: https://www.pluginhive.com/knowledge-base/woocommerce-bookings-addons-block-product-availability/
5. Assign the shared asset(s) to all relevant products (e.g., single unit and set products) so that the availability is synchronized.
6. Test the configuration by making bookings for each product to ensure the asset inventory is being properly reduced and blocked as expected.

How do I install the Block Product Availability Add-On after purchasing?

After purchasing the add-on and receiving the zip file by email, follow these steps:

1. Download the zip file attachment from your email.
2. In your WordPress admin dashboard, go to Plugins > Add New.
3. Click "Upload Plugin" and select the downloaded zip file.
4. Click "Install Now" and then activate the add-on.
5. Proceed with the provided configuration instructions to customize the add-on for your specific business logic.

How do I install the PluginHive WooCommerce Bookings and Appointments plugin if I don't have an installer file?

You do not need a separate installer file for the PluginHive WooCommerce Bookings and Appointments plugin. You can follow the step-by-step guide provided on the PluginHive website for installation and activation, which covers the entire process in detail. The guide is available at: https://www.pluginhive.com/knowledge-base/installation-licence-activation-woocommerce-bookings-appointments-plugin/

How do I install the WooCommerce Bookings Availability Search Widget add-on after purchase?

After your purchase, you will receive a ZIP file for the Availability Search Widget Add-on. Follow these steps to install it:

1. Download the ZIP file from the email sent by PluginHive support.
2. In your WordPress admin dashboard, go to Plugins > Add New.
3. Click “Upload Plugin” and select the ZIP file you received.
4. Install and activate the plugin.
5. For configuration guidance, refer to the setup article: https://www.pluginhive.com/knowledge-base/woocommerce-bookings-availability-search-widget/

How do I purchase and install the "Book Dates Across Unavailable Days" addon for WooCommerce Bookings and Appointments?

To purchase and install the addon:

1. Visit the PluginHive customization package page: https://www.pluginhive.com/product/customization-for-pluginhive-woocommerce-plugins/
2. Complete the purchase for the $250 customization package.
3. After purchasing, share your order number with PluginHive support.
4. The addon zip file will be provided to you within 2-3 business days after confirmation.
5. Once you receive the addon, install it like any other WordPress plugin by uploading the zip file through your WordPress dashboard.
6. The purchase includes 90 days of support and updates. The addon is compatible with WooCommerce Bookings and Appointments.

How do I purchase and receive the "Block Product Availability Based on Other Bookings" addon?

To purchase the addon:

1. Visit the purchase link: https://www.pluginhive.com/product/customization-for-pluginhive-woocommerce-plugins/
2. Complete the purchase and retain your order number.
3. Share your order number with PluginHive support.
4. The addon zip file will be provided to you via email within 2-3 business days after purchasing. Follow the provided instructions to download and install the addon.

How do I purchase the add-on at a discounted rate, and what is the process after purchase?

To purchase the add-on at the approved 50% discounted rate, use the Basic Package at $100 via this link: https://www.pluginhive.com/product/customization-for-pluginhive-woocommerce-plugins/. After purchase, provide your order number to the support team so they can schedule the delivery of the add-on. The PluginHive team will then send the add-on (typically within 1-2 business days) and provide installation instructions.

How do I receive and install the "Customise Maximum Bookings Per Slot" addon after purchase?

After purchasing the "Customise Maximum Bookings Per Slot" addon, you will receive an email from PluginHive with the addon zip file attached, typically within 1 to 2 business days. Once you receive the zip file, follow these steps:

1. Download the attached zip file to your computer.
2. In your WordPress dashboard, navigate to Plugins > Add New.
3. Click "Upload Plugin" and select the downloaded zip file.
4. Click "Install Now," and then activate the addon.

How do I receive and install the "Customize Maximum Bookings Per Slot" Add-on after purchase?

After purchasing, PluginHive will verify your order and provide the zip file for the "Customize Maximum Bookings Per Slot" Add-on, typically within 2-3 business days. Once received, download the zip file and install it through your WordPress dashboard:

1. Go to WordPress Admin > Plugins > Add New.
2. Click "Upload Plugin."
3. Choose the "Customize Maximum Bookings Per Slot" zip file and click "Install Now."
4. Activate the plugin after installation.

How do I resolve critical errors on the WooCommerce Order edit page related to booking interval meta details?

To resolve critical errors related to missing booking interval meta details:

1. Update the Bookings and Appointments For WooCommerce Premium plugin to version 5.0.8 or higher.
2. After updating, recreate any bookings that previously caused errors, as the corrected plugin now properly manages the necessary order meta.
3. Avoid manual changes to booking order items unless following plugin-recommended procedures.
4. If issues persist after updating, contact PluginHive support with specific order details for further assistance.

How do I resolve the activation error for the PluginHive Recurring Bookings Plugin?

To address the activation error, please follow these steps:

1. Log in to your PluginHive account and freshly download the latest zip file for the PluginHive Bookings and Appointments For WooCommerce Premium Plugin.
2. Uninstall any previous versions of the plugin from your site.
3. Install and activate the newly downloaded Bookings plugin zip file.
4. Next, download the latest zip file for the PluginHive Recurring Bookings Plugin from your PluginHive account.
5. Install and activate the Recurring Bookings Plugin.

How do I switch to the default Storefront theme in WordPress for testing purposes?

To switch to the default Storefront theme in WordPress for testing, follow these steps:

1. Go to your WordPress dashboard.
2. Navigate to Appearance > Themes.
3. Click on "Add New Theme."
4. Search for "Storefront" and install it.
5. Once installed, activate the Storefront theme.

How do I update my PluginHive Bookings plugin to the latest version if it does not show an update option under “Installed Plugins”?

To update the PluginHive Bookings plugin manually:

1. Log in to your account at https://www.pluginhive.com.
2. Navigate to “My Account” > “API Downloads.”
3. Download the latest version (e.g., 5.1.7) of your plugin.
4. In your WordPress dashboard, go to “Plugins,” deactivate and delete the existing plugin (your data will remain).
5. Click “Add New,” upload the new plugin .zip file, and activate it.
6. Clear your site cache after updating.

How do I update my PluginHive plugin if it's not showing an update button on the plugin page?

To manually check for and update PluginHive plugins:

1. Go to your WordPress admin area.
2. Navigate to WooCommerce Dashboard > Updates.
3. Locate the PluginHive plugin in the list and select "Update" if an update is available.
4. If you do not see the update, try clicking "Check Again" to refresh available updates.

How do I update the PluginHive Bookings plugin to the latest version without affecting my website’s existing settings?

To update the PluginHive Bookings plugin to the latest version without affecting your existing site configurations:

1. Log in to your PluginHive My Account area and navigate to API Downloads.
2. Download the latest version of the plugin (e.g., v5.0.4).
3. In your WordPress dashboard, go to Plugins.
4. Deactivate and delete the old plugin version (don’t worry, your data and settings are stored in the database and will remain intact).
5. Click “Add New” and upload the latest plugin file you downloaded.
6. Activate the plugin.

How do I update the WooCommerce Bookings And Appointments plugin to get the latest format support?

Go to your WordPress admin dashboard and navigate to Plugins > Installed Plugins. Find 'WooCommerce Bookings And Appointments,' and click 'Update now' if an update is available. Updating to version 5.1.2 or later will give you support for custom time formats "g:ia" and "g:iA." If you encounter any difficulties during the update, contact PluginHive support.

How do I upgrade my WooCommerce Bookings plugin from version 2.2.9 to the latest version if my license has expired?

If your WooCommerce Bookings plugin license has expired, follow these steps to upgrade to the latest version:

1. Renew your license by purchasing the plugin again from the PluginHive website: https://www.pluginhive.com/product/woocommerce-booking-and-appointments/
2. After your purchase, log in to your PluginHive account where you’ll find the latest API keys and the plugin ZIP file.
3. Since there have been significant changes from version 2.2.9 to the latest version (5.0.2), it is recommended to install and test the updated plugin on a staging site first to ensure everything works properly.
4. After confirming the plugin functions as expected on your staging site, proceed to update the plugin on your live website.

How do I use the new filter hook to load the Bookings and Appointments plugin’s calendar files on custom or non-standard pages?

You can use the filter hook added in version 5.0.9 to force the loading of CSS and JS files. Add the following PHP code to your site (preferably in your child theme’s functions.php file or via a custom snippets plugin): “`php add_filter('ph_load_booking_calendar_on_custom_pages', 'load_booking_calendar_assets_everywhere'); /**

• Ensures Booking calendar assets load on all pages.

• @param bool $load_on_all_pages
• @return bool

• This code returns true for the filter, instructing the plugin to load its CSS and JS on all pages, including custom layouts.
• Before applying the code on a live site, test it on a staging site to avoid any unforeseen issues.
• If you wish to restrict loading to specific custom pages, adjust the return value based on your page identification logic (for example, checking for certain page IDs or templates).

How long does it take to receive the "Customise Minimum Booking Slots" addon after purchase, and what should I do when I receive it?

After purchase, it typically takes 1-3 business days for PluginHive to send the "Customise Minimum Booking Slots" addon, as the product must pass the testing phase. Once you receive the addon zip file via email:

1. Download the attached zip file.
2. Install the addon on your WordPress site via the Plugins section.
3. Activate the addon and confirm that it resolves your issue.
4. Contact PluginHive support if you need further assistance during installation or setup.

How should I install the new version of the WooCommerce Bookings & Appointments plugin if I already have an older version installed? Will my current settings and information be retained?

Updates for the WooCommerce Bookings & Appointments plugin are received automatically when the license key is activated on your website. If the license key is active, you can check for updates from your WordPress Dashboard by navigating to Updates and clicking "Check Again." Alternatively, you can download the latest version of the plugin from the PluginHive.com "My Accounts" section and install it manually after deactivating and deleting the old version. Your existing settings and information will remain intact even after deleting the old version.

How should I properly update or replace the "Customise Booking Interval" addon for the Bookings plugin?

To update or replace the "Customise Booking Interval" addon:

1. Download the new zip file for the addon.
2. Attempt to install via the WordPress admin dashboard. If asked to replace the old addon, confirm the replacement.
3. If you receive a "folder already exists" error, follow these steps:

• Deactivate and delete the old version of the add-on from the WordPress Plugins page.
• If the error still appears, manually delete the plugin's folder using FTP or SSH:
• Connect to your website via FTP or SSH.
• Navigate to `wp-content/plugins/`.
• Delete the folder corresponding to the "Customise Booking Interval" addon.
• Now upload and install the new zip file via the WordPress admin dashboard.

1. All previous add-on settings will remain unchanged after this process.

I am receiving the error "Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the [plugin/theme] domain was triggered too early…" after updating to the latest version of WordPress and the plugin. How can I resolve this?

This error occurs because the translation loading process for the plugin or theme is being initiated too early, which is not compatible with the recent changes in WordPress version 6.7.1 and above. To resolve this issue:

1. Ensure your WordPress installation is updated to at least v6.7.1.
2. Update your Bookings and Appointments For WooCommerce plugin to version 5.0.3 or later. This update includes support for translation compatibility with WordPress v6.7.1 and addresses the error.
3. To update the plugin:

• Go to your WordPress admin dashboard.
• Navigate to Plugins > Installed Plugins.
• Locate the Bookings and Appointments For WooCommerce plugin.
• If an update is available, click “Update Now.”

1. After updating, check your site to confirm the error no longer appears.
2. If you encounter any issues during this process, contact PluginHive support for assistance.

I am unable to update the Bookings plugin from the WordPress Dashboard. What should I do?

If you are experiencing issues updating the Bookings plugin from the Dashboard, the PluginHive support team is investigating your query. Please wait while they look into the issue, and they will provide further instructions or a solution as soon as possible.

I installed the Bookings and Appointments plugin but it's not appearing in my menu. How can I access it?

If the Bookings and Appointments plugin is not visible in your menu after installation, follow these steps to resolve the issue:

1. Delete the currently installed plugin from your site.
2. Remove all previously downloaded Bookings plugin zip files from your computer to avoid using outdated or corrupted files.
3. Download a fresh copy of the plugin zip file from your PluginHive "My Account" section. Do not rename or modify the zip file after downloading.
4. Upload the new zip file to your site via the plugin installer.
5. Activate the plugin license once installation is complete.

I updated my Bookings plugin but still cannot download the bookings. What troubleshooting steps should I follow?

If you are unable to download bookings after updating the plugin, follow these steps:

1. Deactivate all other plugins except for WooCommerce and the Bookings plugin.
2. Test if the download functionality works with only those two plugins active.
3. If the issue persists, provide a screencast showing the steps leading to the error to assist further troubleshooting.

If a booking is cancelled, the time does not become free in the calendar. How do I rectify this?

To ensure that cancelled bookings release the corresponding time slot in your calendar, please check the following:

1. Confirm how the bookings are being cancelled (e.g., through the WooCommerce order screen, customer cancellation, or manually within the plugin).
2. Verify that you are using the latest version of the Bookings plugin (as of now, version 4.1.3). Updating to the latest version often resolves such synchronization issues.
3. If the issue persists, reinstall or update the plugin to ensure all features and bug fixes are applied correctly.
4. Check the plugin settings to ensure that booking cancellations are configured to automatically release time slots.
5. If after these steps the calendar still does not free up times for cancelled bookings, contact PluginHive support with details of your process and product link for further assistance.

If I implement the suggested solution for asset allocation and existing bookings are already in the system, will I need to manually update or go through all existing orders?

The changes you make to asset allocation in the PluginHive Bookings & Appointments plugin will apply to your future bookings. You do not need to edit or adjust already existing bookings. Any updates or new configurations for asset assignments will take effect only for bookings made after the change.

Is it necessary to provide a list of installed plugins if I encounter a booking date issue?

While it is not always required, providing a full list of your active and inactive plugins can help identify possible conflicts between the Bookings plugin and other plugins on your site. If a booking issue arises and cannot be replicated by support or if the cause is unclear, sharing this information may expedite troubleshooting.

Is it now possible to search availability across all courts simultaneously in WooCommerce Bookings and Appointments, so that users can see a list of all available courts for a selected date and time?

Yes, this feature has been implemented in the latest version of the WooCommerce Bookings and Appointments plugin. With Version 5.0.4, users can now perform a single search that checks availability across all four courts simultaneously. The search results will display a list of all available courts for the selected date and time, making the booking process more convenient. To access this functionality, update the plugin to Version 5.0.4 and verify that the feature meets your requirements. If you encounter any issues during setup or usage, contact PluginHive support for assistance.

Is it possible to automatically send a Microsoft Teams link for a video call to the person who booked a video appointment using the WooCommerce Bookings and Appointments plugin?

No, it is currently not possible to automatically send a Microsoft Teams link to the person who booked a video appointment using the WooCommerce Bookings and Appointments plugin. This feature is not supported in the current version of the plugin.

Is it possible to get a test version of the PluginHive WooCommerce Bookings integration plugin to try it on a development site before purchasing?

PluginHive does not provide a test or trial version of their plugins. However, you can purchase the plugin and test it on your own development site. The plugin comes with a 30-day refund policy, so if it does not meet your requirements, you can request a refund within 30 days of purchase. You can proceed to purchase the PluginHive Dokan WooCommerce Bookings Integration plugin at: https://www.pluginhive.com/product/dokan-woocommerce-bookings-integration/

Is it possible to get a VAT receipt or VAT invoice for my purchase?

Yes, you can obtain a VAT invoice for your purchase from PluginHive. Log in to your account at pluginhive.com, and you will find the invoice available for download under the MyAccount section. If you require a specific VAT ID to be included on the invoice, please provide that information. Otherwise, the default invoice can be downloaded directly from your account.

Is it possible to link the WooCommerce cart Quantity field to the Booking Participants in the PluginHive Bookings plugin, so that changing the cart quantity updates the number of participants for a booking?

The WooCommerce cart Quantity field is independent and managed by WooCommerce, not the PluginHive Bookings plugin. The Bookings plugin controls booking participants through its own functionality, and the cart quantity does not affect the participant count for a booking. Therefore, changing the cart quantity will not update the number of booking participants. The "Quantity" field is also not required for bookings, and new order emails do not include this field.

Is it possible to make Global Availability and Product Availability rules work together, so that both are considered when determining availability?

With the release of WooCommerce Bookings And Appointments version 5.0.9, a new setting has been added to support this requirement. There is now a checkbox under the “Global Availability” settings tab. When enabled, this option allows the plugin to consider both Global and Product Availability rules:

• If dates differ between the two, both rules will be applied.
• If there’s a conflict for the same date, Product Availability takes precedence over Global Availability.

Is it possible to make the "Booking Notes" field mandatory in the WooCommerce Bookings and Appointments plugin?

Yes, starting from Bookings and Appointments For WooCommerce Premium Version 4.1.3 (released August 28, 2024), there is a new feature that allows you to make the "Booking Notes" field mandatory for customers. You can enable this option in the plugin settings. Make sure your plugin is updated to at least version 4.1.3 to access this feature. If you need further assistance, refer to the plugin changelog or contact support.

Is it possible to revert to a previous version of the PluginHive Bookings plugin to test Apple Pay functionality?

Yes, you can revert to a previous version of the plugin to test Apple Pay. If you wish, PluginHive can provide you with one version older than your current plugin version so you can install it on your site and check if Apple Pay works as expected. Please confirm if you would like to proceed, and inform the team which version you need so they can share it with you.

Is PluginHive open to collaborating with customers to improve accessibility and gather feedback on updates?

PluginHive welcomes collaboration with customers who have expertise or feedback regarding accessibility improvements. If you have suggestions or wish to assist, you are encouraged to initiate an email thread with the PluginHive support team. They will also provide you with early access to updated plugin versions for testing and feedback, ensuring that your input can directly influence the accessibility enhancements.

Is the "PH WooCommerce Product Addons" plugin compatible with HPOS?

Yes, the "PH WooCommerce Product Addons" plugin is fully compatible with HPOS (High-Performance Order Storage) starting from version 1.3.1. It is recommended to update to the latest version, 1.3.2, to ensure full compatibility. If you are currently using version 1.2.9 or earlier, please update the plugin to at least version 1.3.1 to enable HPOS compatibility. Make sure your license is active to access the latest updates.

Is the Bookings and Appointments For WooCommerce plugin now compatible with WordPress 6.7.1?

Yes, the Bookings and Appointments For WooCommerce Premium plugin is compatible with WordPress 6.7.1 starting from version 5.0.3. This update includes improvements to translation loading, ensuring smooth operation with the latest WordPress version. Update your plugin to version 5.0.3 or newer to benefit from this compatibility.

Is the in-built "Availability Search" feature compatible with the "Recurring Bookings" addon?

Yes, the latest version of the "Recurring Bookings" addon is fully compatible and tested with the in-built "Availability Search" feature in the WooCommerce Bookings and Appointments plugin. This integration allows you to search availability across all courts or products, including those with recurring booking options, without needing the separate Availability Search Widget addon. Ensure you have both plugins updated to their latest versions for seamless functionality.

Is the plugin compatible with Elementor and other plugins on my WordPress website?

The Bookings plugin is designed as a standalone solution and is compatible with Elementor, allowing you to integrate it within pages built using the Elementor page builder. While it is built for broad compatibility and should not conflict with most other plugins, actual compatibility may vary depending on the specific plugins installed on your site. If you encounter any issues or need to confirm compatibility with particular plugins, the support team can assist with specific cases to ensure smooth functionality.

Is the PluginHive Bookings plugin actively maintained, and is it a suitable option for handling rental aspects on a WooCommerce Dokan website?

Yes, the PluginHive Bookings plugin is actively maintained and receives regular updates. It is suitable for handling the rental aspect of WooCommerce Dokan websites, such as a university clothing rental or buying service.

Is the PluginHive Bookings plugin compatible with WordPress Multisite installations, allowing separate management of different locations with distinct WooCommerce shops?

Yes, the PluginHive Bookings plugin is compatible with WordPress Multisite setups. To achieve separate management for each location with distinct WooCommerce shops and user access, you need to install the plugin on each site within the multisite network. Note that a separate license must be purchased for each site. This setup allows each location to operate independently, enabling each instance to have its own products, categories, orders, and user roles isolated from the others.

Is the recurring bookings feature included in the main PluginHive booking plugin, or is it a separate purchase?

The recurring bookings feature is not included with the main PluginHive booking plugin. Due to the highly customer-specific nature of recurring bookings requirements, this feature is offered as a separate plugin: WooCommerce Recurring Bookings and Appointments. If you require recurring bookings functionality for your website, you will need to purchase and install this additional plugin.

Is the system now automatically updating bookings after a manual change to the time or date, or does this still need to be done manually?

The plugin is not automated in this regard. When you change the date or time of an existing booking, the update will be reflected on the Booking calendar of the Product. However, you must manually change the date and time for the respective booking within the WooCommerce order on your site. The process for updating bookings is still manual and has not changed in the latest version.

Is the WooCommerce Bookings and Appointments for WooCommerce Premium plugin version 2.3.6 compatible with PHP version 8.1?

The WooCommerce Bookings and Appointments for WooCommerce Premium plugin from PluginHive is compatible with the latest PHP versions, including PHP 8.1. However, your current version (2.3.6) is very outdated. The latest version is 4.1.0. To ensure compatibility and stability, it is strongly recommended to renew your license and update the plugin to the latest version before upgrading your PHP environment. You can renew and download the latest version from the following link: https://www.pluginhive.com/product/woocommerce-booking-and-appointments/

Is the WooCommerce Bookings and Appointments plugin compatible with WordPress version 6.6.1?

Yes, the WooCommerce Bookings and Appointments plugin is compatible with the latest WordPress version 6.6.1. You can safely download and install the latest version (4.1.0) of the plugin on your site running WordPress 6.6.1. If you encounter any difficulties during installation or activation, contact PluginHive support for assistance.

Is there a plugin update that fixes the multi-day consecutive booking issue in WooCommerce Bookings and Appointments?

Yes, the multi-day consecutive booking issue has been addressed in WooCommerce Bookings and Appointments Version 5.1.2 (released April 24th, 2025). This update includes a fix for the across-day slot availability check. To resolve the issue permanently, update your plugin to version 5.1.2 via your WordPress admin panel. If you encounter any problems during the update, you can reach out to PluginHive support for assistance.

Is there a specific parameter or setting to force the Bookings plugin to use the French language?

There is no specific parameter within the Bookings plugin to manually force the language. The plugin will automatically use the language set in your WordPress settings if translations are available. Ensure:

1. Your site language in WordPress is correctly set to French (Settings > General > Site Language).
2. You are running the latest versions of both the main Bookings plugin and any related add-ons.
3. If you have custom add-ons, update them to the latest compatible versions as older versions may interfere with translation capability.

Is there a way to safely reset or restart the PluginHive plugin or its services after a hosting outage to ensure the block logic works correctly again?

There is no dedicated process for resetting or restarting the plugin services. Once the PluginHive plugin is active on your site, it operates based on your current configuration settings, and these are retained even if you delete and reinstall the plugin. The only way configurations would be lost is if relevant data is removed from your site's database. Therefore, the recommended approach is to ensure your server and site database remain intact to maintain all plugin settings. There is no need to reset or restart the plugin for it to function properly after an outage. If issues persist, review your server stability and plugin configuration, but standard plugin use does not require a reset.

Is there a way to try or test the WooCommerce Table Rate Shipping Pro plugin before purchasing?

There is currently no trial or test version available for the WooCommerce Table Rate Shipping Pro plugin. However, you can purchase the plugin and test it on your own site. If it does not meet your needs, PluginHive offers a 30-day refund policy, allowing you to request a refund within that period.

My plugin is not showing an update in the WordPress plugins list. How do I manually update to the latest version?

To manually update your PluginHive plugin:

1. Visit PluginHive.com and log in to your account.
2. Download the latest version of the plugin from the "My Accounts" section.
3. In your WordPress dashboard, deactivate and delete the older version of the plugin.
4. Install and activate the newly downloaded plugin version.

Once the "Invalid Order ID" bug is fixed in an upcoming plugin update, do I need to make any changes to my site, and will it affect existing orders?

After updating your Bookings plugin to the version containing the fix, no additional changes are necessary on your part. The update will not impact your existing orders—your booking data will remain unaffected.

Should I delete old or duplicate versions of the PluginHive Bookings and Appointments plugin after updating?

Yes, after updating to the latest version of the PluginHive Bookings and Appointments plugin, you should remove any duplicate or older plugin installations from your site. Keeping only the latest version helps maintain plugin stability and avoids conflicts or errors.

The Booking Search Availability widget is not listed under Widgets after updating WordPress. Is there a known compatibility issue?

There has been a compatibility issue with the Booking Search Availability widget not appearing under the Widgets section on the latest versions of WordPress. The PluginHive team has addressed this in version 5.1.3 of the WooCommerce Bookings and Appointments plugin, ensuring compatibility with WordPress 6.8. Please update to at least version 5.1.3 of the plugin to resolve this issue.

The PH Booking plugin calendar is loading very slowly compared to before. Is it possible to roll back to a previous version to test if an update is causing the issue? Alternatively, can you share a copy of Version 5.0.5?

To help identify the cause of the calendar loading issue, please provide a screencast showing the problem while using only the WooCommerce and PH Booking plugins, with all other plugins deactivated. Also, ensure that you are using the default Storefront theme during testing. This will allow us to better analyze whether the problem is related to a recent update or another factor. Once we receive this information, we can guide you further regarding rolling back the plugin version if necessary.

What are the compatibility requirements for the Last-Minute Booking Extension add-on?

The Last-Minute Booking Extension add-on requires:

• WooCommerce Bookings and Appointments plugin version 5.0.4 or higher.
• It is not a standalone plugin; the main booking plugin must be installed and activated.

What are the minimum and recommended PHP versions required to run the PluginHive Bookings plugin?

The PluginHive Bookings plugin is compatible with PHP version 8.2. It is recommended to run the plugin in a PHP 8.2 environment to ensure optimal compatibility and performance.

What can I do if I want to test the WooCommerce Bookings and Appointments plugin with my specific business requirements?

To test the plugin with your specific requirements, you need to purchase it and install it on your own WooCommerce environment. PluginHive offers a 30-day refund policy, allowing you to test the plugin and determine if it meets your business needs. If it does not, you can request a refund within this period. Purchase the plugin from: https://www.pluginhive.com/product/woocommerce-booking-and-appointments/. If you have questions about purchasing or need further assistance, contact PluginHive support.

What could cause the "booked_date" field in the ph_bookings_availability_calculation_data table to be off by several hours (e.g., by 5 hours) after a plugin update?

The plugin update does not affect the existing data in the Availability Table nor make any structural changes to this table in recent versions. If all records in the "booked_date" field are offset by several hours (such as 5 hours), it may be related to changes in your server's timezone settings, WordPress timezone configuration, or modifications made outside the plugin (such as direct database edits). The plugin itself does not retroactively update "booked_date" values upon upgrade. If this issue is observed only with previous records and not new orders, it is likely a one-time data anomaly or external update rather than an ongoing plugin issue. Always ensure that your site and server timezones are correctly configured to avoid such discrepancies. If the issue occurs with new orders, further investigation with access to your admin site and test order placement would be necessary.

What does the "Customize Booking Interval" Add-on for WooCommerce Bookings and Appointments do, and how do I set it up?

The "Customize Booking Interval" Add-on (Version 1.2.0) is designed for the PluginHive WooCommerce Bookings and Appointments plugin. It enables you to set custom booking time intervals in hours. To set it up:

1. Download the provided zip file for the Customize Booking Interval Add-on.
2. Log in to your WordPress dashboard and navigate to Plugins > Add New > Upload Plugin.
3. Upload the zip file and click "Install Now".
4. Once installed, activate the plugin.
5. Follow the add-on documentation or configuration options within your WooCommerce Bookings product settings to define and manage custom time intervals, such as offering booking slots for half a day or a whole day with specific pricing.

What information should I provide to PluginHive support to help investigate and resolve fatal errors with the plugin?

To assist PluginHive support in investigating fatal errors:

1. Specify when and where the error occurs (for example, when manually syncing to Google Calendar or adding a manual booking).
2. Share the relevant error logs or critical error messages captured during the issue.
3. If possible, provide a screencast or video reproducing the error.
4. If requested, create a staging site (a safe copy of your live website) with the latest version of the plugin installed and provide admin and FTP access. This allows the support team to diagnose and resolve the issue without affecting your live site.

What is a staging site, and why do I need one?

A staging site is a replica of your live website. It allows you to safely test changes, updates, or new features before applying them to your main site. Using a staging site ensures that you can experiment with design, content, and functionality without risking downtime or issues on your live website. To set up a staging site, please consult with your hosting provider and share the staging site details for further troubleshooting or support.

What is required to install the "Auto-Select Available Date" add-on? Can I do it myself, or do you need access to our website backend?

The installation process for the add-on is straightforward and can be completed by you. Simply install and activate the add-on on your WooCommerce site, and the functionality will apply to your products automatically. There is no need to provide temporary backend access to PluginHive for this installation unless you specifically require assistance.

What is the process for obtaining the "Customise Minimum Booking Slots" addon if I have just completed a purchase?

After purchasing the "Customise Minimum Booking Slots" addon:

1. Share your purchase order number with PluginHive support for quick processing.
2. PluginHive will put the addon through a testing phase, which generally takes 1-3 business days.
3. Once testing is complete, you will receive the addon installation zip file via the email thread used for correspondence.
4. Download and install the addon on your site.
5. If you have questions during installation or usage, reach out to PluginHive support for guidance.

What should I check if the Google Cloud Console interface looks different from the PluginHive documentation screenshots?

The Google Cloud Console UI may be updated by Google and could look different from documentation screenshots. Focus on locating core sections such as "APIs & Services," "Credentials," and your specific project’s settings. All essential settings for publishing your app and managing credentials are still available, though their locations or layouts may change slightly. Always ensure you’re working in the correct project and API.

What should I do after a new plugin version is released to ensure theme compatibility and bug fixes are applied?

1. Log in to your WordPress admin dashboard.
2. Navigate to the 'Plugins' section.
3. Locate the WooCommerce Bookings and Appointments plugin and update it to the latest version (for Flatsome Quickview compatibility, update to version 5.0.4 or later).
4. After updating, clear your site and browser cache.
5. Verify that the intended calendar color customizations appear correctly in both the product page and any Quickview modals.
6. If issues persist, contact PluginHive support with details and screenshots for further investigation.

What should I do after purchasing the Custom Booking Intervals add-on for the PluginHive WooCommerce Booking and Appointments plugin?

After purchasing the Custom Booking Intervals add-on, you will receive the add-on zip file from PluginHive, typically within 2-3 business days. Once you receive the zip file, follow these steps:

1. Download the attached zip file from the email or support message provided by PluginHive.
2. In your WordPress admin dashboard, navigate to "Plugins" > "Add New".
3. Click on "Upload Plugin" and select the downloaded zip file.
4. Click "Install Now" and then activate the plugin once installation is complete.
5. The add-on will now be available and you can configure custom booking intervals (in hours) within the WooCommerce Booking and Appointments plugin settings as needed.

What should I do if a website maintenance process clears my additional CSS and undoes a temporary plugin fix, resulting in issues such as inverted layout or problems with social media login?

If your website maintenance removes custom CSS and undoes a previously applied plugin fix (for example, causing issues with layout or social media login), follow these steps:

1. Restore your website from a backup to a previous state where everything functioned correctly.
2. Contact PluginHive support and inform them that the maintenance or backup restoration has undone the temporary fix.
3. Request that PluginHive re-apply the required fix to your site.
4. After the temporary fix is re-applied, test the previously affected functionalities (such as social login) to confirm the issue is resolved.
5. If an official plugin update addressing the issue is available, update the plugin to the latest version to ensure a permanent solution.

What should I do if adding or editing the Booking Search Widget in Elementor isn't working or returns errors in the Widgets section?

If you are unable to access or edit the Booking Search Widget on your shop page due to errors in the "Appearance > Widgets" section (such as encountering a "Critical error" or "Unexpected error"), try the following steps:

1. Confirm how the Search Widget is added—if through an Elementor template, edit via "Models > constructeurs de modèles" and adjust the "shop page model" accordingly.
2. Clear any site caching and disable conflicting plugins or themes that may interfere with widget functionality.
3. If errors persist when accessing "Appearance > Widgets", ensure all plugins, Elementor, and WordPress itself are updated to their latest versions for compatibility.
4. If you continue to face issues, provide a clear video or step-by-step documentation of how you are editing and adding the widget. This helps support accurately replicate and troubleshoot the problem.
5. Check server error logs (accessible via hosting provider or WordPress dashboard depending on your setup) for more details about the critical error.

What should I do if free places for an activity are not correctly reserved or displayed?

If you notice discrepancies in available places for an activity, the recommended method is to manually review and update each reservation or booking. Editing and saving a reservation typically recalculates and updates the available slot count for that product. There is no automated or bulk way to force a recalculation of slots across all products in the current version of the plugin.

What should I do if I am experiencing errors with the WooCommerce Bookings plugin and am using an older version?

If you are experiencing errors with the WooCommerce Bookings plugin and are using an older version, update the plugin to the latest available version (for example, version 5.0.8). Updating often resolves compatibility and functionality issues present in earlier versions.

What should I do if I am unable to access my PluginHive account and need to download the plugin?

If you are unable to access your PluginHive account and need to download the plugin, you can request PluginHive support to send the plugin ZIP file directly to your email address. Contact support with your order details and the alternative email addresses you would like to use. Once the plugin ZIP file is sent to you, download and install it on your site. If you face any issues during installation or need further assistance, reach out to PluginHive support for help.

What should I do if I cannot access my PluginHive account email and need to download the plugin?

If you cannot access the email associated with your PluginHive account, first attempt to reset your password by using the "Forgot Password" option on the PluginHive login page to regain access. If you are still unable to access the account, coordinate with any colleagues who may have access to the email and account, as the purchase is tied to that email address. Additionally, if the plugin ZIP file has already been sent as an email attachment, arrange with your colleague to obtain the file and proceed with the installation. You can also try downloading the plugin directly from the PluginHive My Account page at https://www.pluginhive.com/my-account/api-downloads/. For further assistance, contact PluginHive support with details of your order and your situation.

What should I do if I cannot update my PHP version to use PluginHive plugins?

PluginHive plugins require PHP version 7.4 or higher for proper functionality and security compliance. If you are unable to upgrade your PHP version due to hosting restrictions or organizational policies:

• The plugin will likely not function correctly, and critical errors may occur.
• PluginHive support will not be able to offer an alternative workaround since the required features depend on newer PHP versions.
• You should consider contacting your hosting provider to discuss upgrade possibilities or review alternative solutions that are compatible with your server environment.
• If an upgrade is not possible and you are unable to use the plugin, you may discuss the possibility of a refund with the PluginHive support team, referencing your inability to perform the necessary updates.

What should I do if I encounter a "A critical error has occurred on this site" message after selecting time and date and placing an order using the Bookings plugin?

1. Ensure you are using the latest version of the Bookings plugin (currently version 5.1.7). If not, please update the plugin to the latest version.
2. If the issue persists after updating, go to WooCommerce → Status → Logs in your WordPress dashboard.
3. Open the latest fatal error log and review the contents.
4. Share the complete fatal error log with PluginHive support for further assistance.
5. Additionally, provide the product link so support can investigate the issue directly.

What should I do if I export bookings with the new addon and do not see the download as expected?

Ensure you are accessing the correct export location in your plugin interface. If the "Export and Download" action does not trigger a CSV download, try refreshing the page or checking for a file in your download folder. If the issue persists, verify that the addon is correctly installed and activated. Should you continue experiencing difficulties, contact PluginHive support for direct assistance.

What should I do if I get a "folder already exists" error when installing a new version of a PluginHive add-on?

If you receive a "folder already exists" error:

1. Deactivate and delete the add-on from the WordPress Plugins screen.
2. If the error persists, manually remove the add-on folder:

• Access your site via FTP or SSH.
• Go to `wp-content/plugins/`.
• Find and delete the folder for the add-on.

1. Return to your WordPress admin dashboard and install the new version of the add-on normally.

What should I do if I get an "Invalid Order ID" error when adding a booking to an existing order using the PluginHive Bookings and Appointments plugin?

The "Invalid Order ID" error was a known issue and has been fixed in WooCommerce Bookings And Appointments plugin version 5.1.2 (released on April 24th, 2025). To resolve this error:

1. Update your WooCommerce Bookings And Appointments plugin to at least version 5.1.2.
2. After updating, attempt to add bookings to existing orders as usual.

What should I do if I purchased the WooCommerce Bookings and Appointments plugin but cannot access or download the update, and your system does not recognize my payment?

If you have purchased the WooCommerce Bookings and Appointments plugin but are unable to access or download the latest update because the system is not recognizing your payment, try the following:

1. Confirm that your account details and email address associated with your purchase are correct and match your PluginHive account.
2. If your account has been corrected but the issue persists, contact PluginHive support directly with proof of purchase and your account details.
3. As an alternative, you can provide temporary wp-admin access to your WordPress site to PluginHive’s support team. They will then download, install, and activate the Booking plugin and license for you.
4. Always use the email address associated with your corrected PluginHive account when contacting support for access or assistance.
5. After installation, verify that the plugin is updated and the license is active on your site.

What should I do if I receive a WordPress fatal error that only occurs after updating WooCommerce, and support cannot replicate the issue?

If you encounter a fatal error that appears only after updating WooCommerce—and PluginHive support cannot replicate the issue—you should:

1. Continue using the previous version of WooCommerce on your live site to maintain stable functionality while the issue is investigated.
2. If possible, create a staging (test) site where you can safely update WooCommerce to the latest version and reproduce the error without affecting your live website.
3. Provide PluginHive support with access to your staging site, including admin credentials and details about the installed plugin versions. This will allow support to perform in-depth testing and troubleshooting specific to your website environment.
4. If creating a staging site is not possible, document the problem as thoroughly as possible (including error messages, steps that trigger the error, and affected plugins), and continue monitoring for updates or fixes from PluginHive support.

What should I do if I receive the wrong add-on zip file after purchase, or the documentation doesn’t match the functionality I need?

If you receive the incorrect add-on zip or notice discrepancies between documentation and your plugin version, contact PluginHive support promptly with details of the issue and your order number. The support team will review your case and provide the correct add-on (e.g., the "Customise Maximum Bookings Per Slot" add-on) as per your requirement. If you have installed an incorrect add-on, remove it from your site before installing the correct one to avoid potential conflicts.

What should I do if I try to update my PluginHive account email address but receive an error message stating "that address is already registered"?

If you attempt to update your PluginHive account’s email address and receive the error message "that address is already registered," you should contact PluginHive support. Provide them with your current and preferred email addresses and request that they manually migrate your orders and purchases to the correct email. Once they confirm the migration is complete, log in using your correct email address to ensure all your orders and licenses have been properly associated.

What should I do if I want to keep my Dokan plugin up to date but still need PluginHive Bookings functionality?

At present, to ensure full functionality with the PluginHive Bookings plugin, you need to use Dokan version v3.12.6 or earlier. If keeping your plugins updated to the latest versions is critical for your setup, you may need to consider alternative booking solutions until PluginHive releases a compatible update. The PluginHive team is actively working on updating compatibility but a release date is not yet available.

What should I do if my plugin file is larger than my site's current Max Upload Size and my hosting provider will not increase the limit?

If your site's Max Upload Size is smaller than the plugin file and your hosting provider cannot increase this limit without a plan upgrade, consider the following workaround:

1. Check if the plugin provider offers a lighter version or a method to reduce the plugin size.
2. Use alternative upload methods supported by WordPress, such as:

• Using an FTP client to manually upload the unzipped plugin folder to wp-content/plugins on your server.
• Installing the plugin via your hosting control panel’s file manager, if available.

1. If installation is not feasible and you cannot increase the upload size, contact the plugin provider’s support for further assistance or refund policies.

What should I do if my PluginHive bookings plugin is no longer working and my license has expired?

When your PluginHive bookings plugin license expires, support and updates are no longer available, which may cause compatibility or functionality issues. To resolve this, follow these steps:

1. Renew your plugin license by purchasing a new license from the PluginHive website: https://www.pluginhive.com/plugins/
2. After purchase, download the latest version of the bookings plugin (current version: 5.0.2).
3. Update your existing plugin installation with the latest version to restore full functionality and regain access to support and updates.
4. If you continue to experience issues after updating, contact PluginHive support with your new purchase order number for further assistance.

What should I do if the 'plus' and 'minus' query selectors in the booking plugin's JavaScript are causing all products to break?

The issue with the 'plus' and 'minus' query selectors was found to be specific to some store themes. An enhancement was applied in the plugin to address this problem. After updating to the latest version, the selectors should function correctly. If you continue experiencing this issue, ensure you have installed the most recent plugin version. If the problem persists even after updating, please provide more details about your theme and setup so the support team can further assist you.

What should I do if the Booking Cost Adjustment add-on breaks when a product title contains an apostrophe (')?

If you encounter issues where the Booking Cost Adjustment add-on's interface breaks or doesn't allow product selection when a product title contains an apostrophe ('):

1. As an immediate workaround, edit the product title to replace the apostrophe (') with a typographically similar character (such as ’).
2. Download and install the updated "Booking Cost Adjustment Addon Advanced" (Version 1.1.3 or later). This version fixes the UI issue with product names that have special characters, including apostrophes.
3. After updating, product titles with an apostrophe will be handled correctly, and dropdown selection will function as expected.
4. Ensure you are using the latest version for continued compatibility and bug fixes.

What should I do if the booking sync issue persists even after checking sync settings and cron jobs?

If you have verified the synchronization settings and that the "ph_bookings_two_way_sync_cron" is running, but bookings still are not syncing from Google Calendar to WooCommerce:

1. Check your current plugin version. Go to your WordPress admin panel and navigate to the plugin section to see the installed version of the Booking and Appointments plugin.
2. If you are using an older version (e.g., v4.0.9), update the plugin to the latest available version (e.g., v4.1.3).
3. After updating, re-test the Google Calendar to WooCommerce booking sync. The update should resolve the compatibility issues affecting the two-way sync functionality.

What should I do if the calendar to choose dates on my main page doesn't work, and my cottages are not displaying correctly?

First, verify that you are using the latest version of the plugin, which is Version 5.1.1. If you are not on the latest version, update the plugin and check if the issue is resolved. If the problem persists after updating, record a screencast replicating the issue and share it with support for further assistance.

What should I do if the color changes I make to my booking calendar are not showing up in certain areas of my site?

1. First, clear your site and browser cache to ensure changes are reflected.
2. Check if the color issue is specific to particular views, such as a Quickview modal or product preview—in some themes, these may not initially support calendar color customizations.
3. If you are using a theme like Flatsome and the issue persists in the Quickview preview, update to the latest version (5.0.4 or above) of the Bookings and Appointments For WooCommerce plugin, which introduces compatibility fixes for such cases.
4. If the problem continues, try temporarily switching your theme to a default WooCommerce theme (such as Storefront) to identify if the issue is theme-related.
5. If you need further assistance, provide your site's product link and a screenshot of your Calendar Design settings to support.

What should I do if the latest version of the "Book Dates Across Unavailable Days" addon still does not prevent users from booking on fully booked days, as indicated by the calendar?

If you have installed the latest version of the addon and issues persist (e.g., users can select and book days that are already fully booked), follow these troubleshooting steps:

1. Confirm the plugin is updated to the latest version provided by PluginHive.
2. Clear your browser and site cache, and perform a hard reload.
3. Double-check your product availability settings and Booking Availability Rules to ensure they are set correctly.
4. If the issue continues, document the problem with screenshots or screencasts showing the exact behavior.
5. Contact PluginHive support with access to the affected product and site, and provide relevant details (product link, explanation, and any supporting files or screenshots).
6. PluginHive will investigate the issue directly on your site and provide further assistance or a tailored fix if necessary.

What should I do if the PluginHive Booking plugin is causing a fatal error after updating WooCommerce?

If you receive a fatal error after updating WooCommerce—particularly one indicating that the "WooCommerce product is not found"—and you also experience issues such as incorrect time slot displays, follow these steps:

1. Continue using the previous, stable WooCommerce version on your live site to maintain functionality.
2. Create a staging (test) site and update WooCommerce to the latest version there, replicating your live configuration.
3. Share admin access to your staging site with PluginHive support, so they can investigate and resolve the conflict without affecting your live site.
4. If creating a staging site is not possible, document the exact steps that lead to the error and provide detailed screenshots to assist with remote troubleshooting.

What should I do if the translation issue in the Booking plugin persists after updating, and I am using legacy add-ons?

If translation problems persist after updating the Booking plugin and you are using legacy add-ons such as "Booking Cost Adjustment" and "Customize Booking Interval," follow these steps:

1. Deactivate the legacy add-ons from your WordPress plugins dashboard.
2. Check if your Booking plugin interface now displays in the correct language.
3. If you require the functionalities of these add-ons, updated versions are available as paid custom solutions. Contact PluginHive support for details if you wish to upgrade. Otherwise, keeping the add-ons deactivated should resolve translation issues.

What should I do if there is a conflict between the "Product Total WooCommerce Bookings And Appointments" plugin and "Super Socializer" after updating the plugin?

If you experience a conflict between "Product Total WooCommerce Bookings And Appointments" and "Super Socializer" after updating the plugin, it may be necessary to have a support team review and address the compatibility issue. Typically, such conflicts can be resolved by contacting support, as fixes are often applied promptly after updates when issues recur. It's important to note that updating plugins may reintroduce previous conflicts, so prompt communication with support ensures that your site continues to function as expected. For users facing similar issues, provide detailed information about the conflict and relevant plugin versions to support for a faster resolution.

What should I do if updating the plugin and WordPress still does not translate the Bookings plugin interface?

If updating WordPress and the plugin does not resolve the issue:

1. Check for any custom add-ons that might be outdated and causing compatibility issues (for example, "Customise Booking Interval").
2. Update all add-ons to their latest versions, ensuring full compatibility with your current plugin and WordPress installation.
3. If the issue continues, consider uninstalling and reinstalling the affected add-on using the latest provided zip file to ensure all files are updated.

What should I do if updating to the latest version of the PluginHive plugin causes a critical error and my WordPress site becomes inaccessible?

If you experience a critical error after updating to the latest version of the PluginHive plugin, follow these steps to troubleshoot:

1. Deactivate all other plugins except WooCommerce and the PluginHive bookings plugin to rule out plugin conflicts.
2. Update the bookings plugin to the latest version.
3. If the site remains inaccessible, try restoring your site from a recent backup or use FTP to rename the plugin folders and regain access.
4. After restoring access, re-activate the plugins one by one to identify any source of conflict.
5. If the issue persists, share the fatal error log details with support for further investigation.

What steps do I need to follow to fix the issue with 'phive_display_time_to' metadata for single-slot bookings in PluginHive Bookings?

To fix the issue with 'phive_display_time_to' metadata for single-slot bookings, update your Bookings and Appointments for WooCommerce Premium plugin to version 5.0.5 or newer. The changelog for this version confirms that the bug related to phive_display_time_to has been fixed. Here’s what you need to do:

1. Go to your WordPress admin dashboard.
2. Navigate to the Plugins section.
3. Find “Bookings and Appointments For WooCommerce Premium” in your installed plugins list.
4. Click “Update Now” if an update is available, or manually upload the latest version downloaded from the PluginHive website.
5. After updating, verify that single-slot bookings now have both phive_display_time_from and phive_display_time_to metadata correctly set.

What steps should I follow for troubleshooting compatibility issues between PluginHive’s Booking plugin and WooCommerce Price Based on Country Pro (PBoC) plugin, especially for features like rounding?

If you experience compatibility issues between PluginHive’s Booking plugin and PBoC Pro (such as the rounding feature not applying correctly on bookable products), follow these guidelines:

1. Confirm Plugin Compatibility:

• The rounding feature is developed and supported by the PBoC plugin team.
• Based on available information, rounding to the nearest 10 is only fully supported for Simple products and may not extend to Bookable products.

1. Check for Latest Versions:

• Ensure both the Booking plugin and PBoC Pro plugin are updated to their latest versions.

1. Review Known Limitations:

• If basic currency conversion works but advanced features like rounding do not, this may be a limitation of PBoC Pro with complex product types.

1. Contact Plugin Developers:

• Reach out to both PluginHive and PBoC developers with detailed information on the conflict. Provide product links and access to a staging environment for thorough investigation.
• PluginHive may need to escalate the case to their technical team if a deeper compatibility review is required.

1. Interim Workarounds:

• As advanced compatibility may require code changes from the respective development teams, consider alternative pricing configurations or plugins if urgent resolution is required.

What steps should I follow if I encounter a plugin conflict between "Bookings and Appointments For WooCommerce Premium" and another plugin?

If you experience conflicts between "Bookings and Appointments For WooCommerce Premium" and another plugin (such as login or functionality issues), the recommended troubleshooting steps are:

1. Update both plugins to their latest available versions.
2. Activate your PluginHive plugin license and ensure it is valid.
3. If the issue persists, provide the PluginHive support team with:

• Temporary access details (FTP and/or WP-Admin)
• Permission to deactivate other plugins and switch themes if needed for testing
• The plugin zip file or download source for the conflicting plugin
• Screencasts or videos demonstrating the issue before and after conflict

1. If requested, create a dedicated admin user and provide credentials securely for investigation.
2. Allow the support team time to disable other plugins and revert themes to isolate the conflict and test thoroughly.

What steps should I take if I am experiencing double bookings with PluginHive’s Bookings plugin?

To resolve double booking issues with PluginHive’s Bookings plugin, follow these steps:

1. Ensure you are using the latest versions of all relevant plugins (Bookings plugin, Recurring plugin, Deposit plugin, and Product Addon). Update to the most recent releases if necessary.
2. After updating, test the product booking process to check if the issue persists.
3. Review any recent changes made to product settings that might affect booking behavior.
4. Observe if there are any common factors when double bookings occur, such as specific products or scenarios.
5. If the problem continues after updating, contact PluginHive support with details, including example bookings and your product setup configuration for further investigation.

What troubleshooting steps should I follow if I encounter issues editing and saving orders after installing the PluginHive Bookings plugin?

To troubleshoot issues with editing and saving orders after installing the PluginHive Bookings plugin:

1. Ensure that you are using the latest versions of WooCommerce, WooCommerce Subscriptions, and PluginHive Bookings plugins.
2. Deactivate all plugins except for WooCommerce and the PluginHive Bookings plugin on your staging site.
3. Test if the issue still occurs.
4. If the issue is resolved, reactivate your other plugins one by one to identify any conflicts.
5. If the problem persists, check whether any custom changes have been applied to your site that might interfere with plugin functionality.
6. If further assistance is needed, provide detailed error logs and relevant information to the PluginHive support team for investigation.

What troubleshooting steps should I take if the booking calendar displays incorrectly or shows date shifts on my site?

To troubleshoot booking calendar display issues (such as date shifting or missing dates), follow these steps:

1. Update your PluginHive plugin to the latest version to rule out outdated code.
2. Temporarily deactivate all plugins except for WooCommerce and PluginHive-related plugins (Bookings, Deposits) to check for plugin conflicts.
3. Switch your WordPress theme to the default Storefront theme.
4. Test the booking calendar again to see if the issue is resolved.
5. If the issue does not occur with Storefront, the problem is likely due to your original theme’s incompatibility.
6. It is recommended to perform these tests on a staging site to avoid disrupting your live website.

What version of 'WooCommerce Bookings and Appointments' is required for the 'Adjust WooCommerce Booking Cost based on different factors' add-on to work correctly?

The latest version of the WooCommerce Bookings and Appointments plugin (v4.1.0) is required for the Booking Cost Adjustment add-on to function properly. Make sure your plugin is updated to at least version 4.1.0 before installing the add-on.

What version of the WooCommerce Bookings & Appointments plugin adds support for WooCommerce Email Preview, and how do I enable it?

Support for WooCommerce Email Preview for booking emails was introduced in WooCommerce Bookings & Appointments plugin version 5.1.2, released on April 24th, 2025. To enable this feature:

1. Update the plugin to version 5.1.2 or later from your WordPress admin dashboard.
2. After updating, the booking emails generated by the plugin will be compatible with the WooCommerce Email Preview functionality.
3. You can then utilize the email preview feature in WooCommerce to view or test booking email templates before they are sent to customers.

What was the resolution for the issue of bookings not appearing in the admin calendar?

PluginHive identified an issue with how the “Book To Date” was being stored for certain bookings—specifically, data for frontend bookings was not serialized properly, causing them not to appear in the admin calendar. The solution involved:

• Releasing an updated plugin version (v4.1.0, July 11, 2024) with a bug fix for serialization of “Book To Date” fields.
• This update ensures that only future bookings (post-update) are subject to the corrected handling and will properly appear in the admin calendar.

1. Update the Bookings plugin to the latest version (4.1.0 or above).
2. For all new bookings created after the update, the calendar view will correctly display bookings in the admin panel.
3. Review the change log for further information, and contact support if you face additional difficulties.

What will happen to my order history and plugin settings if I download and reinstall the premium version of the PluginHive plugin on my WordPress site?

Downloading and reinstalling the premium version (or updating to the latest version) of the PluginHive plugin will not affect your order history or existing plugin settings. You can safely update or reinstall the plugin without losing your data or customization.

What will happen to my order history and plugin settings if I download and reinstall the premium version of the PluginHive plugin on my WordPress website?

Downloading and reinstalling (or updating to the latest version of) the premium PluginHive plugin on your WordPress website will not affect your existing order history or the plugin settings. All previous orders and configured settings will remain intact during the update or reinstallation process.

When I cancel a booking as an admin from the order page or booking page in WooCommerce, the slot does not open up. How can I ensure cancelled bookings free up the slot for new customers?

To ensure that cancelled bookings free up the corresponding slot for new customers, always cancel bookings from the "All Bookings" page within the PluginHive Bookings system. This process properly updates the calendar and releases the slot. If an order is deleted directly from the WooCommerce Orders page without first changing its status to "Cancelled," the associated booking slot will not be released. For the best results, use the following steps:

1. Go to the "All Bookings" page within the PluginHive Bookings plugin.
2. Locate the booking you wish to cancel.
3. Change the booking status to "Cancelled."

Where can I change the billing email address in PluginHive?

The billing email address can be updated in the "My Account" section of your PluginHive account. Navigate to the billing address settings, where you can enter the new billing email address. Save the changes to ensure all future billing communications are sent to the updated email.

Where can I check the details of the recent enhancements or fixes related to availability rules in WooCommerce Bookings and Appointments?

You can review all enhancements and fixes for WooCommerce Bookings and Appointments, including those affecting product and global availability rule handling, by visiting the plugin’s official change log at: https://www.pluginhive.com/product/woocommerce-booking-and-appointments/#tab-change-log. This page lists version updates, changes, and instructions for new features.

Where can I download the invoice for my PluginHive plugin purchase?

You can download the invoice for your PluginHive plugin purchase by logging into your PluginHive My Account Page. After the purchase has been updated and marked as completed by the PluginHive team, the download link for the invoice will be available in your account dashboard.

Where can I find a list of recent updates or changelogs for the WooCommerce Bookings & Appointments plugin?

You can view the complete changelog for the WooCommerce Bookings & Appointments plugin, which includes all recent updates, at the following link: https://www.pluginhive.com/product/woocommerce-booking-and-appointments/#tab-change-log

Where can I find the "Customize Bookings Cost add-on" mentioned in the guide for WooCommerce bookings for different seasons?

The "Customize Bookings Cost add-on" is a paid custom add-on offered by PluginHive. It is not directly available for public download and costs $200, which is non-refundable. To use this add-on, you must have an active license of the PluginHive Bookings plugin. If your license has expired, you need to renew your Bookings plugin purchase for continued support and updates. You can purchase or renew the Bookings plugin at: https://www.pluginhive.com/product/woocommerce-booking-and-appointments/. If you wish to proceed or need the add-on, share your business case and requirements with PluginHive support for further assistance.

Where can I find the download link for my PluginHive plugin purchase?

To access your PluginHive plugin download link, you need to have a valid support and updates license. Your current license, associated with purchase order number 110193, entitled you to one year of support and updates. If your license has expired, you must renew it to continue receiving support and updates. You can purchase or renew your license from the PluginHive plugins page: https://www.pluginhive.com/plugins/. Once your license is active, you will receive access to your plugin download link.

Where can I find the free version of the WooCommerce Bookings & Appointments plugin mentioned in the PluginHive knowledge base article?

The free version of the WooCommerce Bookings & Appointments plugin has been discontinued and is no longer available for download. The article you referred to is outdated. For current and complete booking functionality, please check out the Premium Bookings & Appointment plugin from PluginHive: https://www.pluginhive.com/product/woocommerce-booking-and-appointments/. You can explore its features through the demo site here: https://app.instawp.io/public/launch?d=v2&t=woocommerce-bookings-and-appointments-plugin. If the plugin does not meet your business needs, PluginHive offers a 30-day refund policy.

Where can I find the product ID to install the plugin on WordPress?

You can find comprehensive information about the Product ID, including how to download, install, and activate the PluginHive plugin for WordPress, in the following knowledge base article: https://www.pluginhive.com/knowledge-base/installation-licence-activation-woocommerce-bookings-appointments-plugin/. This resource provides step-by-step instructions for locating your Product ID and setting up the plugin on your WordPress site.

Where can I find the updates and changes made in the new version of the WooCommerce Bookings & Appointments plugin?

You can view the full changelog for the WooCommerce Bookings & Appointments plugin at: https://www.pluginhive.com/product/woocommerce-booking-and-appointments/#tab-change-log. This page provides detailed information about all updates and changes made to the plugin across versions.

Where can I view details about recent updates or bug fixes for the WooCommerce Bookings and Appointments plugin?

You can view the change log and details about the latest updates or bug fixes for the WooCommerce Bookings and Appointments plugin on its official PluginHive product page, under the “Change Log” tab: https://www.pluginhive.com/product/woocommerce-booking-and-appointments/#tab-change-log

Which multi-currency plugins are compatible with the PluginHive Bookings plugin, and do you recommend any specific currency switchers?

The PluginHive Bookings plugin is compatible with the following multi-currency plugins:

• WPML Multi-Currency
• Fox Currency Switcher
• Aelia Currency Switcher
• Price Based on Country for WooCommerce
• Official WooCommerce Multi-Currency plugin

Which WordPress time formats are currently supported in the Bookings plugin for booking summary times?

The Bookings plugin supports the following time formats for booking summaries displayed with JavaScript: "g:i a" (e.g., 11:00 am), "g:i A" (e.g., 11:00 AM), "H:i" (e.g., 13:00), and "G:i" (e.g., 13:00). Other custom formats, such as "g:ia" and "g:iA", were not initially supported but have since been added in version 5.1.2.

Why am I getting a "PHP Fatal error: Uncaught ArgumentCountError: Too few arguments to function phive_booking_order_manager::ph_woocommerce_update_order()" when I try to save orders in WooCommerce after installing the PluginHive Bookings plugin?

This error is likely caused by an incompatibility between the PluginHive Bookings plugin and an outdated version of WooCommerce Subscriptions. Specifically, you are using WooCommerce Subscriptions version 4.7.0, while the latest version is 6.4.1. To resolve this issue, please update the WooCommerce Subscriptions plugin to the latest available version. After updating, check if the error persists when saving orders. Keeping all related plugins updated is important for compatibility and smooth operation.

Why am I receiving an error when trying to activate the PluginHive Recurring Bookings Plugin, even though I have the WooCommerce booking plugin active?

The PluginHive Recurring Bookings Plugin is designed to work specifically with PluginHive's own Bookings and Appointments For WooCommerce Premium Plugin, not with the default WooCommerce Bookings plugin. These are two separate products with similar names. To activate and use the Recurring Bookings Plugin, you must first purchase, install, and activate the PluginHive Bookings and Appointments For WooCommerce Premium Plugin. The Recurring Bookings Plugin will not function with the standard WooCommerce Bookings plugin.

Why am I unable to create bookable products from the Dokan vendor dashboard using the PluginHive Bookings plugin, and why is the PHive tab missing?

The PluginHive Bookings plugin is currently only compatible with Dokan plugin versions up to v3.12.6. If you are using a newer version of Dokan, you may experience issues such as the absence of the PHive tab and being unable to create bookable products from the vendor dashboard (e.g., encountering a "page not found" error). To resolve this, install and use Dokan version v3.12.6 or an earlier version. Compatibility with the latest Dokan versions is under development, but there is no estimated timeline for release yet.

Why am I unable to find a zip file to upload the PluginHive plugin into WordPress when downloading from Safari on a Mac?

By default, Safari on Mac automatically unzips downloaded zip files, which results in a folder rather than a zip file for upload into WordPress. To resolve this, follow one of these steps:

1. Use Google Chrome or another browser that does not automatically unzip files when downloading, so you can obtain the plugin .zip file directly.
2. If you must use Safari, you can disable the automatic unzip feature by going to Safari Preferences > General and unchecking "Open ‘safe’ files after downloading." Then re-download the plugin, and Safari will provide the zip file.
3. Once you have the .zip file, upload it directly to WordPress to install the plugin.

Why am I unable to find the translation option for your plugin when using Loco Translate, and how can I resolve this issue?

The plugin is compatible with Loco Translate and the translation option should be available. If you are unable to see the translation feature, please provide more details about the issue you are experiencing, ideally with a screencast or screenshot. This will help the support team understand the problem and provide more targeted assistance. In most cases, ensuring that the plugin is updated to the latest version and that Loco Translate is properly installed and configured should resolve translation accessibility issues.

Why am I unable to update to the latest version of the plugin?

You are unable to update to the latest version of the plugin because your plugin license has expired. PluginHive licenses are valid for one year from the date of purchase, which includes support and updates during that period. After the license expires, you need to renew it at the full cost to continue receiving updates and support. To renew your license and access the latest updates, visit: https://www.pluginhive.com/plugins/ and purchase a new license for your plugin.

Why are my booking slots showing as continuously changing real time (e.g., 9:15, 9:16, 9:17) instead of fixed slot times after updating WooCommerce?

This issue may be caused by a conflict between the Booking plugin and the updated version of WooCommerce. The time slots begin acting like a clock, updating with each passing minute, instead of displaying the intended fixed booking times. To resolve this, try the following steps:

1. Revert to the previous version of WooCommerce where the booking slots displayed correctly. This typically restores the fixed times.
2. Clear your website cache to ensure updated scripts and settings are loaded.
3. Ensure both your Booking plugin and WooCommerce are updated to their compatible versions when possible, as conflicts can occur after either plugin is updated.
4. If the issue persists, document the exact steps to replicate it and share detailed information with PluginHive support for in-depth troubleshooting.
5. For live sites, maintain the version combination that currently works until a fix is confirmed, to avoid disrupting your booking process.

Why are my booking time slots showing the current time instead of the correct, fixed booking slot times?

If your booking time slots are displaying the actual time of day rather than fixed booking slots, this is likely related to a caching issue. Clearing your website cache can resolve this behavior. If the problem persists, verify your plugin and WooCommerce versions, as plugin conflicts or recent updates can sometimes cause unexpected behavior. Provide screenshots of your product’s edit page and calendar to support further troubleshooting, and consider reverting any plugins to previous versions if the issue started after an update.

Why are plugin translations not displaying correctly after updating to WordPress 6.7, and how can I fix the language display issue?

WordPress version 6.7 introduced changes that caused conflicts with plugin translations, resulting in plugins displaying text in English instead of your selected language. To resolve this:

1. Update WordPress to at least version 6.7.1, as this release includes enhanced translation support for plugins and addresses the language display issue.
2. After updating WordPress, check your plugin’s frontend and backend to confirm that translations are appearing as expected.
3. If you need an immediate workaround before updating to 6.7.1, you can temporarily revert to WordPress version 6.6.2, which does not have this translation conflict.
4. Once you have updated, no additional plugin configuration changes are needed for translations to work.

Why are the booking slots on my form showing the actual time of day instead of the fixed bookable slot times?

This issue may be due to caching on your website. Clearing the website cache can resolve the problem and display the correct booking slot times. If the issue recurs, please verify that you are using the latest version of the Booking plugin and check if recent updates (such as WooCommerce plugin updates) may have contributed to the issue. If problems persist even after clearing cache and updating plugins, provide screenshots of the product edit page and calendar to PluginHive support for further assistance.

Why aren’t changes to the date settings in the Booking Search Widget saving properly?

If you're experiencing an issue where changes made to the date settings in the Booking Search Widget are not saving, please update your plugin to WooCommerce Bookings and Appointments Version 5.1.1 or later. This version includes a fix for widget settings not saving, specifically addressing issues with options like "Filter by Fixed Date." After updating, your widget settings should save and function as expected.

Why can’t I upload or install plugins on my WordPress.com website with the Personal Plan?

If your website is hosted on WordPress.com and you have a Personal Plan, the option to install plugins is not available. Plugin installation, including uploading custom plugin ZIP files, is only supported on the Business Plan and higher on WordPress.com. To gain access to plugin installation, you need to upgrade your site to the Business Plan. You can compare and upgrade plans by visiting https://wordpress.com/pricing/.

Why did the PluginHive Bookings and Appointments plugin stop displaying in German after updating to version 5.1.3, even though I do not have the "Availability Search Widget" add-on activated?

If the Bookings and Appointments plugin is not displaying in German after updating to version 5.1.3 and the "Availability Search Widget" add-on is deactivated, the issue may be caused by older versions of the "Booking Cost Adjustment" and "Customize Booking Interval" add-ons. These older add-ons can have compatibility issues with the updated plugin and interfere with correct translations. Deactivate these add-ons to resolve the language issue. Once they are deactivated, the plugin interface should return to German as expected.

Why do cancelled bookings still display the "confirmed" status in the order item meta, and has this been fixed?

Previously, when a booking was cancelled, the order item meta continued to display the "confirmed" status, which could cause confusion. This issue has been addressed in version 5.1.5 of the Bookings and Appointments for WooCommerce plugin. To ensure cancelled bookings no longer incorrectly show as "confirmed" in order item meta, update the plugin to version 5.1.5 or higher.

Why does my website show a "critical error" when customers try to add non-recurrent (non-consecutive) bookings to the cart, even after plugin deactivation/reactivation and theme changes?

If you are experiencing a "critical error" when adding non-consecutive bookings to the cart, follow these troubleshooting steps:

1. Deactivate all plugins except for the Bookings plugin and the Non-Adjacent Bookings Add-On.
2. Switch your WordPress theme to the default "Storefront" theme to rule out theme conflicts.
3. Attempt to add multiple non-consecutive days to the cart again.
4. If the error persists, ensure your Bookings plugin is updated to the latest version (currently 5.1.2).
5. If none of the above steps resolves the issue, uninstall and reinstall the Bookings plugin. Some issues may be resolved by a fresh installation, as this can reset problematic plugin files or configurations.
6. After reinstalling, test the booking process in an incognito/private window to ensure no caching issues affect the results.
7. If the plugin continuously deactivates or deletes itself upon encountering errors, collect the WooCommerce error logs and any screenshots of the product settings. Provide these details to PluginHive support for deeper investigation.

Why does the "TO" field in the Booking Cost Adjustment Addon skip Saturday when selecting a range of days, and how can I set a booking cost adjustment from Saturday to Saturday?

The issue where the "TO" field in the Booking Cost Adjustment Addon skips Saturday and jumps directly to Sunday was due to a glitch in the plugin. This prevented configuring a range like "FROM Saturday TO Saturday." The problem has been resolved in Booking Cost Adjustment Addon Advanced Version 1.1.2, which fixes the cost customization rule saving issue for ranges of days. To address this:

1. Download the latest version of the Booking Cost Adjustment Addon Advanced (v1.1.2 or later).
2. Install and activate the updated addon in your WordPress site.
3. Configure your booking cost adjustment as required, and you will now be able to set the range from "Saturday" to "Saturday" without issues.

Why does the booking email show as unpaid when the order is marked as paid in WooCommerce? Is there a setting or checkbox I missed?

This is an unusual issue that has not been commonly reported. To troubleshoot:

1. Ensure you are using the latest version of the Bookings plugin (v5.1.1), as outdated versions may cause unexpected issues.
2. If the problem persists after updating, document the complete order placement process using a screencast. Replicate the issue during the recording.
3. Share this screencast with PluginHive support for further analysis and tailored assistance.

Why does the plugin keep reverting to an older version after I install the latest version, requiring frequent reinstalls?

The issue may be related to incompatibility between your current plugin versions and the latest WordPress release. To resolve this:

1. Update both the "WooCommerce Bookings And Appointments" plugin (latest version: 5.1.3) and the "PH Multiple Non-Adjacent Bookings for WooCommerce" add-on (latest version: 1.3.3) from your WordPress admin panel.
2. These updates include enhancements and compatibility fixes with WordPress v6.8, addressing the reversion problem.
3. After updating, monitor if the plugins maintain their versions without reverting.
4. If you continue to experience issues after updating both plugins, contact PluginHive support for further assistance, providing details of the issue and any relevant error logs.

Why does updating the plugin override custom coding, and how can I prevent custom code from being lost?

Updating the plugin overrides any custom coding because updates replace the plugin files with the new version. This is standard for WordPress plugins. To avoid losing custom modifications, it is recommended not to modify core plugin files. Instead, use action hooks, filters, or custom code placed in a child theme or a custom plugin. Direct edits to plugin files are not supported, and such changes will be lost with each update.

Why has the Search Availability Widget disappeared from my website after updating plugins, and how can I troubleshoot this issue?

If the Search Availability Widget has disappeared following plugin updates and is no longer visible in your widgets list, follow these troubleshooting steps:

1. Check the versions of your Bookings plugin, WordPress, and WooCommerce to ensure compatibility.
2. Temporarily deactivate all plugins except for the Bookings plugin and WooCommerce. This helps identify if a plugin conflict is causing the issue.
3. Switch to the default Storefront theme to rule out any theme-related problems.
4. After performing these steps, check if the Search Availability Widget reappears in your widgets list.
5. If the widget returns, reactivate your plugins and theme one by one while checking the widget's status each time to identify the conflicting plugin or theme.

Why is "Cancelled" misspelled in the bulk action dropdown of the Bookings and Appointments for WooCommerce plugin, and how can I get this corrected?

The misspelling of "Cancelled" in the bulk action dropdown of the Bookings and Appointments for WooCommerce plugin was an identified issue. This has been corrected in version 5.1.5 of the plugin. To resolve the issue, update your plugin to version 5.1.5 or later. After updating, the correct spelling will appear in the bulk actions dropdown.

Why is my website's booking slot for January 25th, 3pm-4pm showing as sold out when there are only 9 bookings and the maximum is set to 10?

Please ensure you are using the latest version of the plugin (version 5.0.8). If not, update the plugin to the latest version and check if the issue persists. If the problem continues after updating, gather and prepare the following information to assist with troubleshooting:

1. A screenshot of the Edit Product page including Booking Availability, Booking Costs, Booking Participants, Booking Resources, and Booking Assets sections.
2. A screenshot of your global availability rules.

Why is the calendar selection field not appearing after activating the PluginHive plugin and following the documentation steps?

The issue may be caused by using an outdated version of the plugin. Please update your plugin to the latest version (currently 5.1.4) and check if the calendar selection field appears. Updating to the newest version can resolve compatibility issues and ensure all features function correctly.

Why is the iCal link in the WooCommerce order email showing different details than the iCal file downloaded from the order details page?

If you observe a mismatch between the iCal file from the order email and the file downloaded from the order details page, this may be due to a temporary glitch or caching issue. In the specific scenario investigated, after checking the affected order and placing a new test booking, all iCal files from both the order email and order details page contained correct and matching booking details. The issue did not persist with new or other orders. If this happens again:

• Clear any server or plugin caches.
• Check if the issue is limited to a specific order.
• Trigger a new order email to see if the issue repeats.
• Ensure your booking plugin is updated to the latest version.

Why is the PluginHive Bookings search widget not returning results for the current day, even though products can be booked for today from the product page?

This issue was identified and addressed in WooCommerce Bookings and Appointments plugin Version 5.1.1. Previously, the search widget would not display results for the current day's date, although products were bookable directly from the product page for today. To resolve this:

1. Update your WooCommerce Bookings and Appointments plugin to at least Version 5.1.1.
2. After updating, the search widget will display available products for the current day, consistent with direct bookings from the product page.

Why is the recurring booking discount rule being removed whenever I update a product, even without making any changes?

This issue appears to be specific to your website, as the recurring booking discount rule remains intact upon product update in our testing environment. To investigate further:

• Ensure both the Bookings (latest version 5.1.6) and Recurring Bookings (1.3.1) plugins are installed and updated.
• Clear your website cache and retest the update process.
• If the problem persists, it may be due to a site-specific conflict or configuration. To identify the cause, please provide FTP access to your staging site. Our team will then:

1. Deactivate all other plugins on your staging environment to rule out conflicts.
2. Switch the theme to the default StoreFront theme for compatibility evaluation.

Why is the text color setting for the calendar not being applied correctly on the frontend of my booking product page, and how can I fix this?

The text color for the calendar was not appearing correctly on the frontend because the Default Value for the text color was not set. When the text color value was updated to "ffffff" (white), the calendar displayed as expected. To resolve this issue:

1. In your WordPress admin dashboard, go to the PluginHive Bookings plugin settings for calendar design.
2. Ensure the Text Color setting is filled with your preferred color value (e.g., "ffffff" for white).
3. Save the changes.
4. Check the calendar on your product page to confirm the color is displayed correctly.

Why isn't the password entry form displaying on my WooCommerce product page when I use the WordPress visibility password, even though it works on other products?

If the password entry form is not displaying for a specific product, but works as expected on other products, it could be due to a theme or plugin conflict. To troubleshoot:

1. Ensure you are using the latest version of your bookings plugin and WooCommerce.
2. Deactivate all plugins except WooCommerce and the bookings plugin, then check if the password form appears.
3. Switch your site’s theme to the WooCommerce default theme ("Storefront") on a staging environment. If the password protection works with Storefront but not with your original theme (such as Divi), the issue is likely theme-related.
4. If confirmed as a theme issue, contact your theme’s support team (e.g., Divi support) for further assistance, as the PluginHive plugin and WooCommerce core are functioning as intended with default themes.

Why might there be a conflict issue between the Bookings and Appointments for WooCommerce Premium plugin and our site, and how can we resolve it?

Conflicts can occur when using outdated versions of WordPress, WooCommerce, or plugins, as they may not be fully compatible with each other. To resolve this:

1. Update your WordPress installation to the latest stable version.
2. Update WooCommerce to its latest version.
3. Ensure the Bookings and Appointments for WooCommerce Premium plugin is updated to its latest release.
4. After updating, deactivate all other plugins except for WooCommerce, the Bookings plugin, and your SMTP/email delivery plugin.
5. Test if the conflict still persists.

Will deactivating or uninstalling the WooCommerce Bookings and Appointments plugin cause me to lose my products and settings?

No, uninstalling or deactivating the WooCommerce Bookings and Appointments plugin will not affect your settings or remove the products you have created with the plugin. Your configurations will remain intact after reinstalling or reactivating the plugin.

Will deleting the old plugin version before installing the update remove my settings?

No, deleting the old plugin version before installing the update will not remove your settings. All your existing configurations will remain intact after installing the new version.

Will I lose all my bookings or settings if I uninstall and reinstall the WooCommerce Bookings and Appointments plugin?

Uninstalling and reinstalling the WooCommerce Bookings and Appointments plugin will not result in the loss of your bookings or plugin settings. It is safe to uninstall the existing version and install the updated plugin without data loss.

Will manually updating the meta values for affected orders fix the bookings not appearing in the backend and remove the error?

Yes, once the order item meta values that were serialized twice are corrected, the "All Bookings" page will display bookings properly in the backend, and the critical error will be resolved. New orders are not affected by this issue and should appear correctly. Make sure to allow sufficient time for the technical team to complete the fix, and always confirm all site functions are normal after the update.

Will the add-on remain compatible with future versions of the Bookings plugin, WooCommerce, or WordPress?

The add-on will be compatible with future versions of the Bookings plugin. If there is any major update from WooCommerce or WordPress, the add-on will be made compatible at minimal cost.

Will the custom export addon require updates if the core PluginHive plugins or WooCommerce are updated?

The custom addon is built to work with the current versions of Bookings, Product Addons, and WooCommerce. It should continue to function unless there are major changes to these plugins or WooCommerce. PluginHive provides 90 days of support after delivery to assist with any compatibility issues that arise from routine updates. If you require further updates due to major changes in the future, additional customization services may be necessary.

Will the plugin continue to function correctly without receiving updates, or could this lead to potential issues?

The plugin will continue to function after your initial 1-year support and update period expires. However, using an outdated plugin may result in compatibility issues with newer versions of WordPress and WooCommerce, and you will not receive support or access to new features. For optimal performance and security, it is recommended to keep the plugin updated by renewing your license, ensuring compatibility with the latest WordPress and WooCommerce releases.

Will the WooCommerce email preview and test feature work with the PluginHive Bookings & Appointments plugin after the next update?

Yes, the WooCommerce email preview feature will be compatible with booking-related emails in the PluginHive Bookings & Appointments plugin starting from the next plugin update. Once you update to the latest version (5.1.2 or later), you will be able to use the WooCommerce Email Preview functionality for booking emails generated by the plugin.

Will updating the PluginHive Bookings plugin affect my website or existing configurations?

No, updating the Bookings plugin to the latest version will not affect your website or any of your previous configurations. All your settings and data are preserved during the standard update process.