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PostNL Shipping FAQs – Multi Carrier Shipping Label App for Shopify

    FAQs covering PostNL shipping setup, rates, and tracking in Shopify

Questions in this section:

After upgrading my Shopify plan and adding a carrier account with API credentials, how do I set up shipping rates or features like PostNL pickup points in the PluginHive app?

While you can successfully add carrier accounts and meet Shopify requirements, the PluginHive app currently does not support PostNL pickup point selection during checkout. For setting up shipping rates using the app: 1. Ensure your subscription plan within the app is adequately upgraded (Starter plan or higher). 2. Configure shipping rates and conditions directly inside the PluginHive app dashboard. 3. Verify that the Carrier Calculated Shipping feature is active on your Shopify store. 4. Save and test rates at checkout to confirm correct setup. For PostNL pickup points, you will need to manage this process outside the app or via your supplier’s dashboard, as the app does not support this feature now.

Can I set up PostNL pickup points for customers to choose during checkout using the PluginHive multicarrier shipping label app?

No, the PluginHive multicarrier shipping label app does not support configuring or displaying PostNL pickup points on the Shopify cart or checkout pages. This functionality is not available within the app, so customers cannot select PostNL pickup locations during checkout through this app.

Can I set up PostNL pickup points using the PluginHive app to allow customers to choose pickup locations during checkout?

While the PluginHive app supports PostNL integration, it currently does not allow the setup or display of PostNL pickup points on the Shopify cart or checkout page. Therefore: 1. You cannot let customers select PostNL pickup points via the app during checkout. 2. Pickup point selection with PostNL is not supported in the app’s current capabilities.

Can PluginHive show PostNL shipping rates directly at Shopify checkout?

Currently, PostNL does not provide shipping rates that can be displayed dynamically at the Shopify checkout through PluginHive. While you can integrate PostNL as a carrier, showing live rates at checkout is not supported for PostNL. You may consider other carriers or contact support for alternative solutions.

How can I enable my customers to receive real-time tracking updates, including notifications when their package reaches the PostNL pickup point?

To provide your customers with real-time tracking updates via email, including alerts when the parcel arrives at a pickup location, follow these steps: 1. Log in to your PluginHive app dashboard. 2. Navigate to **App Settings**. 3. Click on the **General** tab. 4. Select the **Tracking** section. 5. Enable the option called **”Real-Time Tracking Update to Customer”**. – This setting allows the system to send automated tracking update emails to customers for each status change. – Customers will receive live notifications, such as when the package is scanned at various checkpoints, arrives at the warehouse, and when it is ready for pickup. 6. Save your settings. 7. Monitor the next shipments to confirm that customers start receiving detailed, real-time updates via email. If you encounter any issues with this setting or need assistance configuring it, you can contact PluginHive support for help.

How can I see the actual shipping costs for different PostNL service options in the app before generating labels?

PostNL does not provide calculated shipping rates via its API, so the app shows placeholder rates equal to your order value rather than real shipping costs. You will not be able to see the actual PostNL shipping rates for their services within the app. However, rest assured that you will be charged according to your PostNL account rates once the shipping labels are generated from the app.

How can I set different shipping rates in Shopify based on product quantity or weight if I don’t need PostNL API-calculated rates?

You can configure flat shipping rates directly within Shopify using conditional rules based on order weight or order price. For example, you can create different shipping profiles or rate conditions for smaller packages and larger packages depending on the quantity or weight of items. Shopify’s built-in shipping settings allow you to manage and create multiple shipping options that can reflect your packaging needs without relying on calculated rates from PostNL.

How do I connect Shopify’s flat shipping rate options to specific PostNL shipping services in the PluginHive app for automated label generation?

To connect Shopify flat rates with PostNL services in the PluginHive app for automatic label generation, follow these steps: 1. Create your desired shipping options in Shopify with clear names representing the package types or conditions (e.g., “Brievenbuspakket,” “Klein Pakket,” “Groot Pakket”). 2. Ensure the shipping option names are consistent and identical across all Shopify shipping profiles that need to be mapped. This simplifies the rule creation process. 3. Provide the PluginHive support team the list of Shopify shipping option names and the corresponding PostNL shipping service names you want them mapped to (e.g., “Brievenbuspakket” mapped to “Dutch Domestic Mailbox Parcel (Brievenbuspakje)”). 4. Grant collaborator access to your Shopify store to the support team’s provided email so they can create the required automation rules within the PluginHive app. 5. After the PluginHive team configures the automation rules, verify by placing test orders to confirm that Shopify shipping options trigger the correct PostNL shipping service selection and label generation.

Is it possible to adjust the print position of shipping labels to print in the top-left corner on an A4 sheet with multiple labels, instead of being centered, when using the PH MultiCarrier Shipping Label app with PostNL?

Yes, you can adjust the print layout to print multiple labels per A4 sheet rather than a single centered label. In the Print Preview window of the app, change the paper settings by setting “Pages per Sheet” to 4. This configuration allows you to print four labels on one A4 sheet (matching your 2 columns x 2 rows sticker layout). This way, each label will be positioned correctly to align with your A4 sticker sheets, enabling efficient use of the sheet corners and maximizing labels per print. If further assistance is needed, you can schedule a support call for guided setup.

Is it possible to use the PluginHive Multicarriers Shipping app to show PostNL calculated shipping rates at checkout on Shopify’s Basic plan or any plan?

Showing PostNL calculated shipping rates at checkout using the PluginHive app is not possible on any Shopify plan because PostNL does not provide calculated shipping rates via its API. Unlike carriers such as FedEx or UPS, PostNL’s API does not support real-time rate calculation for shipping costs during checkout. Therefore, even upgrading to a higher Shopify plan will not enable this functionality. However, you can still use the app after an order is placed to generate shipping labels and share tracking details for PostNL shipments.

What naming convention should I use for Shopify shipping options to ensure correct mapping in PluginHive automation rules for PostNL?

Use consistent, exact names for your Shopify shipping options across all shipping profiles. For example, if you have multiple profiles with similar options, rename them to use the exact same names, such as “Brievenbuspakket” for all related small package options. Avoid including differentiators like “Thee” or “Chocolade” in the shipping option names if you want them to map to the same PostNL service. This consistency allows PluginHive to easily map the Shopify shipping method name to the corresponding PostNL service in their automation rules.

Why am I not receiving shipment tracking emails for my customers and myself when using PostNL, and how can I track shipment status?

Shipment tracking status will be visible only after you fulfill orders within the app. Once an order is marked as fulfilled, tracking information becomes available on the Tracking page of the app. The app does not automatically send shipment status emails for PostNL shipments; therefore, you might need to track status directly via the app or contact PostNL separately for updates. Ensure you are fulfilling orders through the app to get tracking updates.

Why am I unable to connect my PostNL account to the PluginHive app and receiving an error message?

The inability to connect your PostNL account is due to the limitations of your current subscription plan. The Basic Subscription Plan ($ 9. allows the use of only one Shipping Carrier account. Since you have already connected your UPS account under this plan, you cannot add another carrier such as PostNL without upgrading. To add multiple carrier accounts, follow these steps: 1. Go to the App Account page within the PluginHive app. 2. Click on “Manage Subscriptions.” 3. Select “Change Subscription” to upgrade your plan to one that supports multiple carrier accounts. 4. After upgrading, you will be able to connect your PostNL account successfully. If you need assistance with the upgrade or setup, you can schedule a support call via this link: https://appointments.pluginhive.com/appointment/book-a-slot/?storeUrl=fat-puppy.myshopify.com&[email protected]&ticket=289707&key=1726752657273

Why can’t I select all available PostNL shipping options when generating barcodes, and how can I avoid paying unexpectedly high costs?

The availability of shipping options at label generation depends on carrier service restrictions and account settings. Since PostNL rates are not provided upfront in the app, you may end up selecting options that cannot be processed or cost more than anticipated. To avoid this, consider using carriers like DHL Express, UPS, or FedEx, which provide calculated shipping rates in the app. This allows you to see exact service options and their costs before generating labels, helping you control shipping expenses.

Why do my customers see the status “Out for Delivery” when their package is actually at a PostNL pickup point, and why can’t they see more detailed tracking updates directly in the email?

The order status in the tracking system uses four main stages to describe the shipment progress: 1. **Initial**: The shipping label has been created, but the package has not yet been scanned. 2. **In Transit**: The package has been scanned and is moving towards the carrier’s warehouse. 3. **Out for Delivery**: The package has arrived at the carrier’s warehouse and is either out for delivery or ready for customer pickup at a warehouse or designated pickup point. 4. **Delivered**: The package has been handed over to the customer. When a package is at a pickup point, it is still classified as “Out for Delivery” because it has arrived but not yet been delivered/collected by the recipient. Customers tracking the order using the provided tracking number will see this latest status, but the detailed update about being ready for pickup may not appear directly in the plugin’s email notifications. Instead, customers often need to visit the carrier’s official website (e.g., PostNL) to view this detailed status update.

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Shopify Multi Carrier Shipping Label App