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PostNord Shipping FAQs – Multi Carrier Shipping Label App for Shopify

    Get answers to common PostNord shipping questions for Shopify stores

Questions in this section:

After changing the company and person names in PluginHive’s From Address section, is any additional configuration or rule adjustment needed within the app to avoid errors in printing or fulfilling orders for Postnord and FedEx?

No additional configuration or rule changes should be necessary after updating the company or person name in the From Address section. You can simply generate a new shipping label to verify that the updated information appears correctly on the label for both Postnord and FedEx. If any issues arise, you can contact support, but generally, the update applies automatically without further changes.

After creating a shipping label in PluginHive, do I need to manually update any information on the PostNord Business Portal?

No, you do not need to manually update or fill in any information on the PostNord Business Portal after creating a shipping label in PluginHive. Once the label is generated, PluginHive automatically forwards all the necessary shipping details to PostNord. This integration streamlines your workflow by removing the need to log into PostNord separately for shipping updates. You can simply generate the label and proceed with printing and shipping.

Are there any example API requests or configuration details on how Parcel Lockers and Service Points are fetched from PostNord API?

Yes, the PostNord Service Point V5 API provides separate requests for Service Points and Parcel Lockers using different `typeId` parameters in the URL: – For Parcel Lockers, use `typeId=2` – For Service Points, use `typeId=37` Example request URL structure: `https://api2.postnord.com/rest/businesslocation/v5/servicepoints/nearest/byaddress?returnType=json&countryCode=NO&agreementCountry=NO&city=

Can customers see the shipping cost during checkout for both UPS and PostNord carriers through PluginHive?

Customers can only see live shipping rates at checkout for carriers that provide API-calculated rates. UPS supports live shipping rate calculation, but PostNord does not provide shipping rates through their API. To display UPS live shipping rates at checkout, your Shopify store must be on a plan that supports the “Carrier Calculated Shipping” feature (typically Shopify plan or higher). You can enable this feature by contacting Shopify support. Since PostNord does not provide live rates, its shipping cost cannot be shown at checkout, but you can still generate shipping labels for it through the app.

Can I avoid printing the commercial invoice for EU to EU orders when using PluginHive with PostNord?

Yes, since the commercial invoice is unnecessary for intra-EU shipments, you can simply ignore the commercial invoice and just print the shipping label only. For shipments outside the EU, it’s appropriate to use the CN22 customs form instead. If you currently download all documents, you may delete the commercial invoices manually before printing your labels.

Can I create an automation rule to add PostNord Special Services, such as “Delivery Without POD,” when a specific carrier service is chosen in PluginHive?

Initially, the PluginHive app did not support adding PostNord Special Services through automation rules. You could create automation rules based on criteria like weight or carrier/service selection, but adding special services required manual intervention. To add a special service manually, follow these steps: 1. Go to the All Orders page in the app. 2. Select the orders for which you want to add the special service. 3. Click on “Advanced” and then choose “Add PostNord Special Service.” 4. In the “Select Additional Services for your Shipment” section, choose “Delivery Without POD.” 5. Submit the changes before generating the shipping labels. Note: This manual step was necessary because the app, at that time, did not support automating the assignment of special services.

Can I display PostNord delivery to service points options directly on the Shopify checkout page instead of the cart page?

No, Shopify’s checkout page is standardized and does not allow customizations or third-party app modifications like displaying PostNord service points there. Currently, the PostNord service points options from the PluginHive app can only be shown on the cart page, before proceeding to checkout. Merchants must offer these delivery options in the cart area, as adding them to the checkout page is not supported.

Can I get personalized help to configure the PluginHive Multi-Carrier Shipping Label app and integrate carriers like PostNord?

Yes, PluginHive offers personalized onboarding support via Zoom meetings or screen share sessions. You can: 1. Respond to PluginHive support emails expressing your interest in scheduling a call. 2. Alternatively, use the provided scheduling link to book a time slot for the meeting. 3. During the meeting, experts will assist you with the full configuration process, including adding carrier credentials, setting up shipping rates, generating labels, and enabling tracking. 4. The session usually lasts about 30 minutes, after which any further assistance can be requested via [email protected].

Can I limit the PluginHive app to process only orders from selected carriers such as FedEx and PostNord?

Currently, filtering or excluding orders from specific carriers within the PluginHive app is a feature that can be explored. This setup can be discussed and customized during a one-on-one Zoom session with PluginHive support. They can help configure your account to import and process orders only from desired carriers like FedEx and PostNord while excluding others such as DHL Express or Deutsche Post.

Can I manually create PostNord Erhverv shipping labels directly through the PH Multicarrier Shipping Label app without having a Shopify order?

No, the PH Multicarrier Shipping Label app only allows you to generate PostNord labels for existing Shopify orders. If you want to create a label for a shipment not tied to a Shopify order, it is not possible directly through the app. However, you can manually create a new Shopify order first; once the order is created and appears in your Shopify store, it will be imported into the app, allowing you to generate a PostNord label for it.

Can I manually edit the package weight or other shipping details in the PluginHive app before creating or printing the PostNord shipping label?

Yes, you can manually edit package details such as weight in the PluginHive app, but only before generating the shipping label. To do this: 1. Select the order in the app. 2. Click on **Advanced**. 3. Choose **Generate Packages Manually** to input or adjust package details like weight. Once the label is generated, editing package details is not possible unless the label is canceled.

Can I see the exact shipping cost charged by PostNord for each order in the PluginHive backend?

No, the PluginHive app cannot display the exact shipping cost charged by PostNord per order because PostNord does not provide live shipping rate data through their API. Consequently, exact shipping costs are not available in the PluginHive backend at the time of shipment or label creation. As an alternative, you can: 1. Log in to your PostNord Business Portal. 2. After shipping labels are generated, review the actual billed amounts for each shipment in their system. This allows you to compare what customers pay for shipping versus your actual carrier charges, even though this data is not integrated into PluginHive.

Can I use PH MultiCarrier to show PostNord calculated shipping rates at checkout on my Shopify store?

No, PostNord does not provide calculated shipping rates via its API, so PH MultiCarrier cannot display PostNord live rates during checkout. However, you can still use the app to generate PostNord shipping labels and fulfill your Shopify orders without needing to upgrade your Shopify plan.

Can I use the PostNord “Parcel Locker” shipping option separately from “MyPack Collect” in the PluginHive app, as they are two different shipping lines?

No, the PluginHive app currently groups both Service Point and Parcel Locker shipments under the single shipping service called **PostNord MyPack Collect** (Service Code 19). This service covers all shipments that go to either Service Points or Parcel Lockers, so both are handled through the same shipping line in the app. For separating these into distinct shipping options, there is no available configuration within the app. It is advisable to confirm details or explore further options with your PostNord Account Representative.

Can PluginHive limit order processing to selected carriers such as FedEx and PostNord while excluding others like DHL Express?

PluginHive supports carrier filtering and exclusion to process only orders associated with selected carriers. This feature requires customization and is best configured during a one-on-one Zoom session with PluginHive support. They can assist you to import and process only orders from desired carriers (e.g., FedEx and PostNord) while excluding others like DHL Express.

Can return shipping labels for carriers like FedEx and PostNord be created inside the PluginHive app, or must they be generated through Shopify or carrier websites?

Return shipping labels for FedEx and PostNord can be generated directly from the PluginHive app. However, return labels can only be created for orders where a forward shipping label has been generated through the app and the order is fulfilled within the app. Manual creation of return orders or labels inside the app is not possible, nor can you create return orders in Shopify that automatically transfer to the PluginHive app. For return shipments without a fulfilled forward label, you must create the return shipment manually via the carrier’s website.

Can the language of the PostNord pick-up points widget be changed or translated to Norwegian?

The app is currently available only in English. There is no option to change or translate the widget language to Norwegian or any other language at this time.

Can the option to select a PostNord Service Point be presented as an alternative shipping method during checkout rather than before checkout?

No, Shopify does not allow editing the checkout page to add new fields or options. Because of these platform restrictions, it is not possible to provide Service Point selection directly within the checkout process via the app. The Service Point option must be selected before reaching checkout, typically on the cart page.

Can the PluginHive app handle orders with a total value of zero for both products and shipping? Specifically, will there be any issues like with commercial invoices when shipping internationally using carriers such as Postnord and FedEx?

The PluginHive app can process orders with zero order value. However, most international shipping carriers require a minimum declared order amount, typically 1 unit of your currency, to process shipments. To avoid issues such as commercial invoice rejection or shipping delays, it is recommended to set the order value to at least 1, even for free or replacement orders, before importing them into the app.

Can the PluginHive Multi Carrier app generate shipping labels incorporating selected PostNord Service Points or Parcel Lockers?

Yes, the app supports generating shipping labels that include the selected Service Point or Parcel Locker details. On Shopify, when customers select the Service Point at checkout, this data is linked to the order and reflected in the label. For other platforms or manual assignment cases, merchants can input the location details into the label generation process within the app’s dashboard, ensuring accurate shipping and pickup handling.

Can the shipping option name for PostNord in Shopify be simplified for ease of automation in PluginHive, for example, removing delivery time from the core name?

Yes, you can simplify the PostNord shipping option name to something like “Standard Shipping (PostNord).” Additional details like delivery time (“2-4 Business Days – Tracked”) can be added as optional descriptive text within the Shopify shipping settings. This helps maintain consistent shipping option names across zones and simplifies automation rule creation in PluginHive while preserving delivery information for customers.

Can the text or labels for the PostNord Service Point selection be customized to Swedish if used as the alternative location selection before checkout?

No, when using the alternative option to choose a Service Point before checkout, it is not possible to change the interface text or labels to Swedish through the app. The default text remains as provided by the app and cannot be localized or customized for different languages in this context.

Do I need to calculate my shipping prices manually when using PostNord with PH MultiCarrier?

Yes, since PostNord live rate calculation is not supported, you will need to set your shipping prices manually based on your own calculations or strategy for PostNord shipments.

Does PluginHive provide calculated live shipping rates for PostNord Sweden, and can it show the closest pickup points at checkout?

PostNord Sweden does not provide live shipping rates via their API, so live calculated rates cannot be displayed at checkout. Instead, you can set up custom flat shipping rates for your customers. PluginHive offers an option to enable PostNord Service Point selection, but this functionality is only available on the Cart page and not the Checkout page. For detailed setup instructions, refer to the PluginHive knowledge base article on Shopify PostNord Service Point setup: https://www.pluginhive.com/knowledge-base/shopify-postnord-service-point/?srsltid=AfmBOorltoNUA4tu2ZgmaXjT8aY7FL-BioXkDnWAmtAcOj1KIzlBFFG0 To integrate your PostNord account into the app, you will need to contact PostNord directly to obtain your account credentials.

Does PluginHive support shipping label generation and rate calculation for Deutsche Post, DHL Express, PostNord, and FedEx carriers?

PluginHive currently integrates with DHL Express, PostNord, and FedEx for shipping label generation, rate calculation, pickup requests, and tracking. You can add your carrier accounts for these services within the app to enable these functionalities. However, Deutsche Post is not available for integration at this time, and there are no immediate plans to add this carrier. DHL Express Commerce integration can be used for Deutsche Post and DHL Express shipments as an alternative.

Does Postnord provide calculated shipping rates at checkout through the PluginHive app?

No, Postnord does not provide calculated shipping rates at checkout through the PluginHive app because their API does not support sending rates at checkout. If you have connected Postnord, you will not see shipping rates calculated at checkout for this carrier. You may need to use other supported carriers or configure shipping rates differently for Postnord shipments.

Does the “From Address” information updated in PluginHive get shared with both Postnord and FedEx for shipment processing?

Yes, the “From Address” details entered in PluginHive—including Company Name and Person Name—are shared with both Postnord and FedEx when creating shipping labels and processing shipments. Updating these details will be reflected in the information carriers use.

Does the app support displaying nearby PostNord service points based on the customer’s ZIP or delivery address?

Yes, the app supports PostNord service points. When customers enter their ZIP code or delivery address, the app can show nearby PostNord service points for pickup and delivery. For detailed information on how the service points feature works, you can refer to the dedicated article provided in the app’s support resources.

Does the information in the “Ship From Address” and customer/person name fields determine what appears on shipping labels for Postnord and FedEx, as well as tracking information shown in the Postnord app and FedEx customer notifications?

Yes, the information entered in the “From Address” section of the PluginHive app is used primarily to generate the shipping labels that Postnord and FedEx use. This includes the Company Name and Person Name fields. The tracking notifications sent via the Postnord app or FedEx communications (such as SMS or email) are not controlled or formatted by PluginHive but rather sent directly by the carriers or Shopify emails. Therefore, the “From Address” directly affects the shipping label content, but tracking notification content is managed outside the PluginHive app.

Does the PluginHive app automatically select the cheapest delivery destination option (home delivery vs. parcel shop) within the PostNord Varubrev Ekonomi service when generating shipping labels?

The PluginHive app generates PostNord shipping labels based on the ShipFrom address, ShipTo (customer shipping address), and package information provided in the order. It does not automatically choose between home delivery and parcel shop delivery within the Varubrev Ekonomi service. By default, the shipping label will be generated to the customer’s exact address (home delivery), not to a parcel shop or service point. If you want shipments to be delivered to a parcel shop, you would need to ensure the ShipTo address matches the parcel shop location. Therefore, the app will not automatically select the cheapest delivery option inside the freight service; it generates labels based on the shipping address given in the order details.

Does the PluginHive Multi Carrier Shipping Label app support integration with PostNord in Norway?

Yes, the PluginHive Multi Carrier Shipping Label app supports integration with PostNord in Norway. To use this integration, you must have a separate account created directly with PostNord. With the app, you can: 1. Generate and print shipping labels for your orders through PostNord. 2. Request pickups for your shipments. 3. Fulfill your orders by processing shipments within the app. 4. Track your PostNord shipments directly from the app interface. All these functionalities are managed within the single PluginHive app, providing a streamlined shipping workflow. The app includes a 14-day free trial period so you can test its features for your business needs. After installation, you can schedule an onboarding Zoom call with the support team to assist you in setting up the app according to your specific requirements.

Does the PluginHive Multi Carrier Shipping Label app support PostNord Norway and its services including parcel lockers and pick-up points integration in Shopify checkout?

Yes, the PluginHive Multi Carrier Shipping Label app supports PostNord Norway as long as you have an account with PostNord. The app supports services available through the PostNord API, allowing you to generate shipping labels, request pickups, fulfill orders, and track shipments. For Norwegian customers, the app can display PostNord Service Points (pick-up points) on your Shopify cart page, but initially, it did not support displaying Parcel Locker options separately within the checkout. The app comes with a 14-day free trial for testing suitability, and onboarding assistance is available upon installation.

For PostNord shipments within Sweden using 1st class letters in padded envelopes, how should package type, package dimensions, item ID type, and label size be configured in PluginHive?

– **Package Type:** Choose “Envelope” if you are using your own padded envelopes and not PostNord branded packages. – **Package Dimensions:** Enter accurate measurements for your padded envelopes in centimeters (or the units accepted by the app). – **Item ID Type:** Use the item ID type required by PostNord for your shipment type; for 1st class letters, the prepopulated SSCC may be acceptable, but consult PostNord documentation to confirm if something like an S10 barcode is preferred. – **Label Size:** Match the label size to your printer and label roll; for example, use “Termoetiketter – Fanfold 251 x 107 mm” if that matches your label printer setup. Properly configuring these ensures labels print correctly and shipments conform to PostNord requirements.

How and where do I pay for the freight charges when using the PostNord account with the PH MultiCarrier Shipping Label app?

Freight charges for shipments booked via the PH MultiCarrier Shipping Label app using your PostNord account are billed directly by PostNord to your account. The app facilitates label generation and order fulfillment, but all shipping costs are charged and collected by PostNord through your established contract with them. You do not pay freight charges through the app itself.

How are shipping rates calculated in the app when using PostNord (Sweden), and why do the rates appear much higher than expected?

PostNord does not provide calculated shipping rates through its API. As a result, the shipping cost displayed in the app is a proxy value that equals the order value and does not reflect the actual shipping cost. Adjusting weight or volume settings in the app will not affect this proxy rate. You can safely ignore the displayed shipping cost and proceed with generating the shipping label. The actual charge for your shipment will be applied by PostNord according to your contract rates.

How can I add different carrier services from the same carrier, such as PostNord, to my checkout in PluginHive?

PostNord does not provide live shipping rates for checkout integration through PluginHive. To display shipping options from PostNord, you need to set up custom flat rates for your customers at checkout since live rates are not supported. The PluginHive app will still allow you to generate labels and process orders efficiently using these flat rates. If you want live shipping rates displayed at checkout, consider using other carriers supported by PluginHive that offer live rates, such as DHL Express, DHL Freight Sweden, FedEx, or UPS.

How can I add or connect the customer’s email address to PostNord shipping labels so the post office receives the email information?

To ensure the customer’s email address is included with PostNord shipments and shared with the post office, enabling email notifications, do the following: 1. Open the **Carrier Settings** section in the PluginHive Shipping app. 2. Locate the option to **Share Customer Email with the Carrier** (or a similarly named setting specific to PostNord). 3. Enable this setting to allow the app to include the email address associated with the order on the shipping label or shipment details sent to PostNord. 4. Save the changes. Once enabled, the email address from the order will be linked with the shipping label, allowing PostNord to use it for notifications or queries at the post office.

How can I add the Service Point selection option on the Shopify Cart page using the PostNord MyPack Collect service?

To add the Service Point selection on the Shopify Cart page, follow these steps: 1. Go to your Shopify Admin and navigate to **Online Stores > Customize**. 2. Enter the **Theme Settings** editor. 3. Navigate to the **Cart page** from the UI preview. 4. Under the Cart page template, add a new **section/block**. 5. Select the app’s pickup location block labeled **”Pickup Location”** or similar from the available options. 6. Save the changes. This will display the Service Point selection as a block on the Cart page. Please note that this option cannot be added if your cart is currently shown as a Drawer (slide-in panel). In Shopify, if the cart is a Drawer view, the Service Point block cannot be inserted there. You need to use a full Cart page template for this functionality.

How can I assign a PostNord Service Point to an order for using the MyPack Collect service within the PluginHive app?

To assign a PostNord Service Point to an order in the PluginHive app, follow these general steps: 1. Select the relevant order within the app’s order management interface. 2. Choose the shipping method as **PostNord MyPack Collect** (Service Code 19), which covers shipments to both Service Points and Parcel Lockers. 3. Assign a specific Service Point location to the order by selecting the preferred pickup point from available options in the app. 4. Confirm the assignment so the shipping label and shipment details include the designated Service Point. Note: For detailed guidance and screenshots, you can refer to the PluginHive knowledge base article here: https://www.pluginhive.com/knowledge-base/shopify-postnord-service-point/. If you need personalized walkthrough assistance, contacting PluginHive support for step-by-step help is recommended.

How can I avoid issues with electronic data missing in PostNord shipments when using the PluginHive Multi-Carrier Shipping Label (MCSL) app?

To avoid missing electronic information errors with PostNord shipments: 1. Ensure all required shipment data fields are completed accurately before label generation in the MCSL app. 2. Validate that the latest version of the PluginHive app is installed and properly configured with your PostNord account credentials and settings. 3. Avoid reusing previously generated labels; always create fresh labels for new orders. 4. Monitor label generation logs and shipment status regularly to detect errors early. 5. Contact PluginHive support promptly if you receive ambiguous carrier errors to get expert assistance for troubleshooting configuration or integration issues.

How can I change the carrier service to use the PostNord International Tracked Letter for my orders in the app?

To set the PostNord International Tracked Letter as the default carrier service for your orders, follow these steps: 1. Navigate to the app’s Settings section. 2. Go to Automation -> Setup. 3. Find and edit the existing Automation rule for PostNord. 4. In the rule configuration, replace the current service with “International Tracked Letter.” 5. Save the updated rule. 6. Click on “Re Run Automation” to apply the updated rule to any new orders. After completing these steps, any new order imported into the app will automatically use the PostNord International Tracked Letter service.

How can I change the carrier service with PostNord and generate shipping labels using the PluginHive Multi Carrier Shipping Label App?

To change the carrier service and generate shipping labels with PostNord in the PluginHive Multi Carrier Shipping Label App, follow these steps: 1. Ensure your PostNord account is properly connected to the app alongside any other carrier accounts such as DHL Freight Sweden. 2. Navigate to your orders in the app dashboard. If orders are stuck or labels fail to generate, try reprocessing the orders to update their shipping status. 3. Once orders are in processing status with PostNord as the selected service, initiate the label generation for those orders. 4. For visual guidance, refer to the short tutorial video provided by PluginHive that demonstrates how to select/change carrier services and generate labels. 5. If you encounter issues or need personalized assistance, schedule a support call with PluginHive via their appointment booking link to address questions directly. This process ensures that your orders reflect the correct carrier service selection and that shipping labels can be generated successfully.

How can I change the default shipping service within PostNord from “Varubrev Klass 2 Ekonomi” to “Varubrev Klass 1” in the PluginHive app?

To change your default shipping service to “Varubrev Klass 1” while continuing to use PostNord as your carrier in the PluginHive app, follow these steps: 1. Log in to your PluginHive app dashboard. 2. Navigate to the shipping settings or carrier configuration section where PostNord services are listed. 3. Locate the current default service setting, which is set to “Varubrev Klass 2 Ekonomi.” 4. Select the option to edit or change the default shipping service. 5. From the list of available PostNord services, choose “Varubrev Klass 1” as the new default service. 6. Save or apply the changes to update your default shipping preference for all future shipments. 7. Confirm that your new selection is reflected in the app settings to ensure it will apply to all orders going forward. If you encounter any difficulties or require visual guidance, you may refer to provided tutorials or screen recordings within the app support resources. For further assistance, contact PluginHive support.

How can I change the information displayed on PostNord shipping labels to show a generic product description instead of the actual product name?

To display a custom, generic description such as “Ehandel Varor” on PostNord shipping labels instead of the actual product name, follow these steps: 1. Navigate to **App Settings** within the PluginHive Shipping app. 2. Go to **General Settings** → **Shipping**. 3. Find the option **Custom Description To Be displayed in Commercial Invoice** and set it to **Custom**. 4. Enter your desired generic description (e.g., “Ehandel Varor” in Swedish) in the provided field. 5. Save the changes. 6. For existing orders that have been imported but labels are not generated yet: – Select the order, change the status to **Initial**. – While in **Initial**, select the order again and choose **Prepare Shipment**. – Once the order status changes to **Processing**, proceed with generating the shipping label. This process ensures that your customized description appears on the shipping labels and commercial invoices, replacing the product names for safety and privacy.

How can I change the PostNord shipping service from “MyPack Collect” to the correct service in PluginHive to avoid higher charges?

To change the PostNord shipping service in PluginHive and ensure you are billed correctly, follow these steps: 1. Identify the exact PostNord service name and service code you currently pay for (e.g., the one costing 70 SEK) by contacting PostNord directly or checking your current invoices. 2. Once you have the correct service name and code, log into your PluginHive account and navigate to the shipping services or shipping rules section. 3. Locate the shipping rule where “MyPack Collect” is assigned for orders equal to or above 499 SEK. 4. Replace “MyPack Collect” with the correct PostNord service by selecting it from the available services or entering the service code if required. 5. Save the updated shipping rule settings. 6. After making the changes, generate test shipping labels to verify that the selected service matches your intended lower-cost service and reflects accurate pricing. 7. Monitor the invoices from PostNord for the next billing cycle to confirm that charges now correspond to the updated service. If you are unsure about the PostNord service to select, obtaining official information directly from PostNord is critical to ensure PluginHive is set up correctly to reflect your actual shipping costs.

How can I change the PostNord shipping service from Varubrev B to Varubrev A in the PluginHive system?

Currently, the PluginHive app supports configuring PostNord shipping labels with the following Varubrev services: Varubrev Ekonomi and Varubrev 1:a klass. To change the service type: 1. Verify which exact PostNord service you are using to generate labels in your shipping setup. 2. In the PluginHive app, check your shipping method or carrier settings to select between available PostNord Varubrev options (Ekonomi or 1:a klass). 3. If Varubrev A corresponds to “Varubrev 1:a klass,” select that option instead of “Varubrev Ekonomi” or any default. 4. If the desired Varubrev A service is not listed or available, please provide the exact service name used by PostNord so PluginHive support can confirm its availability or guide you further. Currently, the system does not explicitly list “Varubrev B” as a configurable service; ensure you select from the supported PostNord services in the app.

How can I configure PluginHive to automatically assign “PostNord International Tracked Letter” service to orders shipped to Denmark?

To automate the selection of PostNord’s “International Tracked Letter” service for Denmark orders: 1. In the PluginHive app, navigate to Settings > Shipping > Shipping Zone and create a new shipping zone specifically for Denmark. 2. Then go to Settings > Automation > Setup, and create a new automation rule that applies the “PostNord International Tracked Letter” service whenever an order’s shipping address falls within the Denmark shipping zone. 3. This rule makes sure all Denmark-bound orders automatically get the correct PostNord service without manual intervention.

How can I confirm if the app has fixed the incorrect PostNord carrier name issue in tracking emails and Shopify orders?

After the app update, generate and fulfill a new shipping label for an order using your PostNord Sweden account. Then, check the tracking email sent via Shopify and the tracking details on the Shopify order page. You should see the correct PostNord carrier name and accurate service description instead of previously incorrect names like “PostNord Norway.” If the correct carrier and service names appear, the fix is successfully applied. If you still encounter issues, contact PluginHive support for further assistance.

How can I confirm that my PluginHive account is set up correctly to generate PostNord Varubrev Ekonomi shipping labels for customer orders?

Since PostNord does not provide real-time shipping rates over their API, the PluginHive app allows you to generate shipping labels once your setup is complete. To confirm your setup: 1. Ensure your PostNord credentials and settings are correctly entered into the PluginHive app configuration. 2. Create a sample order using the desired shipping method (Varubrev Ekonomi). 3. Use the app to generate the shipping label and fulfill the order. 4. Verify that the label matches your expectations and that the service selected is Varubrev Ekonomi. If you encounter any issues or want personalized assistance, you can schedule a call with support through the provided appointment link to review and guide the setup process.

How can I confirm that the shipping labels generated by PluginHive are for PostNord Sweden and not PostNord Norway?

To confirm your shipping labels are correctly generated for PostNord Sweden, follow these steps: 1. Open the order fulfillment details in the PluginHive app. 2. Locate and download the shipping label associated with the order. 3. Examine the label to identify the carrier logo, name, or any reference text indicating PostNord Sweden. 4. Check the tracking number format on the label; it should conform to the pattern used by PostNord Sweden accounts. If you notice the label or tracking number corresponds to PostNord Sweden, your shipments are correctly processed. If the issue persists or labels still reflect PostNord Norway, please provide a screenshot of the label and order number to support for further diagnostics.

How can I display PostNord pick-up points to customers at the checkout so they can select their preferred pick-up location themselves?

To make PostNord Service Points visible to customers during checkout, you need to enable the PostNord Service Points feature through the PluginHive app on your store’s cart or checkout page. Follow these steps: 1. Install and activate the “PH Multi Carrier Shipping Label App” if not already done. 2. Enable the PostNord Service Points option within the app settings by following the detailed guide available here: https://www.pluginhive.com/knowledge-base/shopify-postnord-service-point/ 3. Once enabled, customers will see the available PostNord Service Points during the checkout process and can select their preferred pick-up location. 4. The selected Service Point will be recorded and used by the app to handle order fulfillment accordingly. This integration allows your customers to conveniently choose a PostNord pick-up point, improving the shipping experience and accuracy.

How can I display PostNord service point delivery options on my Shopify store using PluginHive?

To display PostNord service point delivery options on your Shopify store, enable the service points feature in the PluginHive app settings. These options will then appear on the cart page for customers to select before they proceed to checkout. The checkout page itself cannot display service point options due to Shopify restrictions. Ensure you communicate this to customers so they select their delivery preference on the cart page.

How can I display the Order Number on the PostNord shipping label when printing it through PluginHive?

To show the Order Number on the PostNord shipping label, follow these steps: 1. Log in to your PluginHive app. 2. Navigate to **App Settings**. 3. Go to the **Carriers** section and select **PostNord**. 4. Expand the **Other Details** section within the PostNord carrier settings. 5. Enable the option labeled **Display Order Number on the label**. Once this option is enabled, the Order Number will appear on all newly generated PostNord shipping labels. Make sure to generate new labels after enabling the feature to see the Order Number on them.

How can I display the Shopify order number on the PostNord shipping label in the app?

To show the order number on the PostNord label, follow these steps: 1. Navigate to the App Menu and select **Settings**. 2. Go to **Carriers** and select **PostNord**. 3. Expand the **Other Details** section. 4. Enable the option labeled **Display Order Number on the label**. This will include the Shopify order number on the printed PostNord shipping labels.

How can I edit the PostNord Service Point chooser to change the language to Swedish and remove the instruction about leaving the field blank for home deliveries?

The PostNord Service Point section added by the PluginHive app on the cart page is a pre-configured feature and cannot be edited. You cannot modify the displayed text, change the language, or remove any default instructions such as the “otherwise leave it blank” message, as these settings are fixed within the app.

How can I ensure PostNord delivers my shipments to a Parcel Locker instead of customers’ home addresses, since the system seems to be sending them for home delivery by default?

To guarantee delivery to a Parcel Locker, you must include the exact physical location of the Parcel Locker or Service Point as the delivery address in the order details. This can only be achieved by: 1. In the PluginHive app, open the specific order in Processing status. 2. Use the “Set Service Point for PostNord” feature to input the Parcel Locker location. 3. Generate your shipping label after this step. Without specifying the Parcel Locker address, the system automatically treats the shipping address as the delivery point, resulting in home delivery by PostNord. There is no current feature for automatic Parcel Locker assignment without manual input.

How can I ensure the customer’s email appears in the PostNord portal when booking shipments through the PluginHive app?

To send the recipient’s email to PostNord when booking shipments via the PluginHive app, follow these steps: 1. Go to the PluginHive app and navigate to **App Settings**. 2. Select **Carriers** and then choose **PostNord**. 3. Click on **Other Details**. 4. Enable the option labeled **“Do you want to send email Details?”** 5. Click **Connect** and then **Save** your settings. The email address will now be sent to PostNord for all newly generated shipping labels after making this configuration.

How can I ensure the reference email is sent to PostNord and appears in their system when I create labels through the app?

To make sure the reference email is sent to PostNord with your labels, perform the following: 1. Go to Settings > Carriers > PostNord > Other Details within the app. 2. Enable the option labeled “Do you want to send email Details?” 3. Once enabled, if an order has an email ID, that email address will be included in the information sent to PostNord. 4. This setting only applies to new labels generated after enabling the option—existing labels must be recreated for the change to take effect. Note: This option sends the shipper’s and recipient’s email addresses to PostNord via XML requests but does not send emails to customers directly.

How can I find the Party ID (PostNord customer number) required to add PostNord to the app?

The Party ID, also known as the PostNord customer number, is a credential needed to integrate PostNord with the app. To find or create your Party ID, you need to follow these steps: 1. Visit the PostNord account registration and API Key creation guide available at https://www.pluginhive.com/postnord-account-register/. 2. Follow the instructions on that page to either locate your existing PostNord customer number or to register and obtain one. 3. Use this Party ID when setting up PostNord within the app to authenticate your account and enable shipping functionalities. If you require personalized assistance during setup, you can schedule a call using the provided appointment link to get step-by-step help from support.

How can I fix the issue where UPS labels are not generating in PluginHive, and orders are mistakenly assigned to a different carrier like Post Nord?

To resolve UPS label generation issues and incorrect carrier assignments in PluginHive, follow these steps: 1. Log in to your PluginHive app and navigate to **Carriers** > **UPS** > **Other Details**. 2. Check the **Packaging Type** setting. If it is set to a predefined package like “UPS 10kg Box,” this might cause assignment conflicts. 3. Change the **Packaging Type** to **Custom Packaging** instead of selecting a predefined box size. 4. After updating the packaging type, reprocess the affected order(s) in your system. 5. Confirm that the UPS service is now correctly assigned to the order, and you can generate the UPS shipping label without errors. This adjustment ensures that the correct shipping carrier is recognized, avoiding assignment to a different carrier like Post Nord and fixing label generation errors.

How can I generate a working PostNord shipping label instead of a test label using the PluginHive MultiCarrier Shipping app?

To generate a working (production) PostNord shipping label instead of a test label, follow these steps: 1. Cancel the current test label that was generated. 2. Navigate to the app’s settings: go to **App Settings -> Carriers -> PostNord**. 3. Locate the option to enable the **Production Key** for PostNord and toggle or activate it. 4. Save the changes in the settings. 5. Return to your order and try generating the shipping label again. This process ensures the app uses the production credentials rather than test credentials, enabling you to get a valid, usable label. If you encounter any issues after these steps, reach out to support for further assistance.

How can I handle missing phone numbers for international orders to generate PostNord shipping labels without adding the phone number manually each time?

Since PostNord’s API requires a phone number to generate international shipping labels, you must ensure a phone number is always available in the order details. To streamline this: 1. Configure your store’s checkout process to make the phone number a mandatory field for customers. 2. This ensures the phone number is collected during order placement and included with the shipping address automatically. 3. As a result, you will no longer need to manually add your own phone number for international orders when generating labels. This approach complies with PostNord API requirements and saves time during label generation.

How can I have the DHL Freight Service Point automatically selected based on the customer’s address when creating an order, similar to how PostNord works?

For DHL Freight Sweden – Service Point (B2C) shipments, automatic selection of the nearest service point based on the customer’s address is not currently supported. Instead, you need to manually assign the desired Service Point to the order while it is in the Processing status within the app before generating the shipping label. This ensures the label booking does not show the error ‘No Service Point selected’.

How can I prevent missing product codes and ensure electronic shipping information is logged correctly when printing PostNord labels via PluginHive?

To ensure PostNord shipping labels generated via PluginHive include all required product codes and electronic information: 1. Before label generation, verify that each order’s shipping method is correctly mapped to an appropriate PostNord product code in the PluginHive app settings. 2. Double-check that all mandatory shipping data fields (weight, dimensions, recipient info) are correctly filled out and saved. 3. Regularly update the PluginHive app to the latest version to benefit from bug fixes and updated carrier APIs. 4. Confirm PostNord account credentials and integration settings are correctly configured within the PluginHive Multicarrier Shipping app. 5. If you encounter label rejection, immediately capture the rejection code or reason and report it with order details to PluginHive support for specialist troubleshooting. Implementing these checks helps maintain compliance with PostNord requirements and reduces the chance of manual intervention.

How can I prevent missing product codes and ensure proper electronic shipping information is logged when printing PostNord labels through the PluginHive app?

To avoid missing product codes and ensure compliance with PostNord’s electronic shipping information requirements, follow these steps: 1. Before generating labels, carefully map each shipping method in the PluginHive app to the correct PostNord product code aligned with your shipment type. 2. Make sure all mandatory order details—weight, package dimensions, recipient address, and contact info—are fully completed and saved in the system. 3. Keep the PluginHive Multicarrier Shipping app up to date to leverage the latest carrier API updates and bug fixes affecting PostNord label generation. 4. Verify that your PostNord account credentials and integration settings within the PluginHive app are accurate and active, avoiding authentication issues. 5. If you encounter rejections, immediately document the PostNord error messages and order context, then escalate to PluginHive support for prompt investigation. Maintaining these checks minimizes the risk of missing product codes and ensures electronic shipping info is properly transmitted, reducing label rejections and delivery delays.

How can I print labels sized 190×105 mm (half an A4 sheet) using my A4 printer with PostNord?

To print labels sized 190×105 mm on an A4 printer when using PostNord, follow these steps: 1. Adjust your local system’s print settings to customize the paper size to 190×105 mm. This can usually be done in the print dialog under “Paper size” or “Custom size” options. 2. If your printer or system does not support this custom size, generate the label within the app first. 3. Then, log into your PostNord Dashboard and print the label directly from there, as their interface might better handle the specific label size requirements. 4. Ensure your printer settings such as scaling, orientation, and margins are also adjusted to match the label dimensions for accurate printing. If you continue to experience difficulties, verifying printer compatibility with custom paper sizes or consulting PostNord support for their recommended print procedures may help.

How can I print two labels side by side vertically on an A4 sheet using PluginHive and PostNord labels?

Printing two labels side by side vertically on an A4 sheet is supported only through the PostNord website’s special format for label printing. With PluginHive’s app, printing two labels side by side will always result in them being placed horizontally on the page. If you require vertical side-by-side printing, you should: 1. Generate the labels using the PluginHive app. 2. Download the labels and then print them directly from the PostNord portal, which offers the vertical side-by-side layout. Currently, this vertical format printing is not configurable or changeable within the PluginHive printing settings or the printer settings.

How can I proceed with shipping label generation in PluginHive when using Postnord without live rates at checkout?

To generate shipping labels without live rates at checkout when using Postnord in the PluginHive app, follow these steps: 1. Log in to your Shopify admin and open the PluginHive app. 2. Navigate to the specific order you want to ship. 3. Inside the order interface, select the shipping method that you intend to use. 4. Although the displayed price may be a placeholder rate (like 39 SEK), proceed to generate the label by confirming the shipment details. 5. The app will then generate and provide a shipping label based on your Postnord Business Account connection. 6. Print the label and attach it to your shipment. This process allows you to fulfill orders correctly without requiring live shipping rates at checkout. If any issues occur during label generation, contact support with details for further assistance.

How can I reduce or select specific PostNord shipping service options that appear in the PluginHive app during order processing?

To customize which PostNord service options appear in the PluginHive app, follow these steps: 1. Open the PluginHive app in your Shopify admin. 2. Navigate to **App Settings**. 3. Go to **Automation** > **Setup**. 4. Click **Edit Rule** for the shipping automation rule you want to modify. 5. In the **Action Details** section, select or deselect the specific PostNord services you want to enable or disable. 6. Save the updated rule by clicking **Update Rule**. This allows you to control which PostNord shipping options are shown before shipping labels are created, reducing clutter and ensuring only preferred services display.

How can I regenerate new shipping labels for orders marked as fulfilled that cannot be scanned by PostNord?

Once orders are marked as fulfilled, the system typically prevents cancellation or regeneration of existing shipping labels to avoid processing conflicts. However, PluginHive support can manually clear the existing labels on these fulfilled orders, allowing you to generate new labels. To do this: 1. Request PluginHive support to clear the existing labels for the affected orders. 2. After clearance, log in to your PluginHive dashboard and regenerate new labels for these orders. 3. Print the new labels and continue shipment processing. Alternatively, you can manually generate shipping labels directly through PostNord’s website for immediate processing without waiting for PluginHive label clearance.

How can I remove or deactivate my old PostNord account from the PluginHive app to prevent it from being used for label generation?

To remove or deactivate an old PostNord account in the PluginHive app, follow these steps: 1. Navigate to the app’s main menu and select **Settings**. 2. Go to the **Carriers** section. 3. Find and click on the PostNord account associated with the old Customer ID (verify the account by checking the customer number). 4. Within this account’s settings, you will have the option to disable or remove the old account. 5. Save the changes to ensure that the app stops sending shipment labels to the old PostNord account. If needed, additional support or guidance can be requested.

How can I remove the product details from the Postnord shipping label if they appear on it?

It is not possible to remove the product content from the Postnord shipping label because the label cannot be edited and must be as provided by Postnord. However, you can customize what description appears on the shipping label by following these steps: 1. Go to App Settings -> General Settings -> Shipping. 2. Enable “Custom Description To Be displayed in Commercial Invoice” by setting it to “Custom.” 3. Add your preferred custom description in the provided field. 4. Save the settings. 5. For orders already imported but without generated labels, change their status back to Initial, then select the order again and choose “Prepare Shipment.” 6. Once the order status is “Processing,” generate the shipping label again. This allows you to display a custom description on the label instead of product details.

How can I resolve label generation failures for orders shipped from Sweden to Denmark using PostNord in PluginHive?

Label generation fails when using an unavailable shipping service for the shipment route. Specifically, “PostNord – MyPack Home Small (Parcel Letter)” is not supported for shipments from Sweden to Denmark. To resolve this issue: 1. Confirm your shipping rule is set to a compatible service like “PostNord – MyPack Collect” for Denmark shipments. 2. If the service is incorrect, update your shipping automation rules in the app under **Settings > Automation Setup** by editing the affected rule and selecting the correct PostNord service. 3. Reprocess or retry the affected orders in the app; the system will now apply the correct shipping service based on your rules. 4. Assign a Service Point to the order before generating the shipping label. 5. Generate the label again. The label generation should succeed if the proper service and Service Point are assigned. 6. If problems persist, check that your product HS Codes are properly updated, as missing customs information can sometimes cause issues with international shipments.

How can I resolve shipping label generation issues for multiple orders flagged as “PostNord Untracked Letter” in the PluginHive MultiCarrier App?

To resolve shipping label issues for orders flagged under the “PostNord Untracked Letter” shipping method, follow these steps: 1. Identify affected orders and select one for testing (e.g., order #3725). 2. Reprocess the selected order in the PluginHive app using the standard untracked shipment service for label generation. 3. Confirm if the label generates successfully without errors. 4. Ensure that all relevant products in your Shopify store have updated and correct HS Codes assigned directly in Shopify, not just within the PluginHive app. This is critical because the app syncs product data from Shopify, and missing or outdated HSCodes in Shopify can cause label failures after syncing. 5. After confirming success with the test order, reprocess other affected orders similarly. 6. Monitor future orders flagged with this shipping method to ensure the issue does not recur. 7. If problems persist, reach out to PluginHive support with order details for further investigation.

How can I resolve the error “Basic service codes 34 & LY must have valid country code for consignor and consignee” when sending an international tracked letter to Taiwan using PostNord?

This error occurs because the PostNord International Tracked Letter service does not support shipments to Taiwan. Although the service covers more than 50 countries, Taiwan is not included. To resolve the issue: 1. Verify that the destination country is supported by PostNord International Tracked Letter by consulting official PostNord resources: – https://www.postnord.se/en/private/sending/letters-and-parcels/postnord-tracked-letter/ – https://portal.postnord.com/skickadirekt/m/ – https://kopfrakt.postnord.se/service/tracked-letter 2. If Taiwan shipping is critical, contact PostNord directly for clarification or alternative shipping options. 3. Adjust your shipment method to one that supports Taiwan destinations or use a different carrier if necessary. If you require further assistance with configuration or troubleshooting from PluginHive’s side, you can contact support with details of your shipment.

How can I revert my PostNord shipping label to the original smaller size that fits correctly when printing?

To revert your PostNord label to the original smaller size, follow these steps: 1. Open the PluginHive app settings. 2. Navigate to **Carriers** and select **PostNord** (make sure PostNord is already added). 3. Expand the **Other Details** section. 4. Locate the **Label Size** setting. 5. Set the **Label Size** to **Standard**. 6. Save the settings. 7. Generate a new label to confirm the size change. This will ensure your labels are generated in the standard size, matching your original preferred label format.

How can I schedule a call with PluginHive support to help configure my app for Postnord?

To schedule a support call with PluginHive for help configuring your app for Postnord: 1. Visit the appointment booking link provided by PluginHive specific to your store: https://appointments.pluginhive.com/appointment/book-a-slot/?storeUrl=s1j1tm-jm.myshopify.com&email=&ticket=329822&key=1747842561956 2. Select a convenient time slot available in the calendar. 3. Provide any necessary details such as your email address when prompted to complete the booking. 4. Wait for confirmation from the PluginHive team for your scheduled call. This will allow you to receive live assistance with your app configuration.

How can I select a pick-up point for PostNord orders in the PluginHive app?

To select a pick-up point for PostNord orders, go to the Orders page and filter for orders that are in the “Processing” status. Then, select the desired orders, click on “More Actions,” and choose the option “Set Service Point for PostNord.” This bulk action allows you to assign service points to multiple orders at once since selecting a service point is not available within individual order pages.

How can I send an international untracked letter using PostNord services in PluginHive?

To send an international untracked letter with PostNord via PluginHive, use the service labeled “Varubrev 1:a Klass” in the service selection list. This service corresponds to the International Untracked Letter. When you select “Varubrev 1:a Klass” for an international order, the system will automatically recognize the destination as international and generate the shipping label accordingly, allowing you to send an untracked international letter without needing a separate “International Untracked Letter” option.

How can I set free shipping conditions within PluginHive for FedEx and PostNord based on different countries’ currencies and thresholds?

PluginHive allows configuration of Rate Automation rules using the store currency and the “Price as Automation Criteria” method. However, this works uniformly across currencies, meaning if you set a free shipping threshold of 150 in store currency, it applies the same numeric threshold across all currencies (e.g., 150 USD, 150 EUR, 150 AUD). Because of this limitation, to accommodate country-specific free shipping thresholds (e.g., 150 EUR for most countries, 240 AUD for Australia, 1500 SEK for Sweden), you should set up flat shipping rates with free shipping conditions directly inside Shopify’s native shipping settings rather than relying on carrier-calculated rates for free shipping.

How can I set the default carrier and service to PostNord – Varubrev Ekonomi for Sweden orders while keeping international orders as International Tracked Letters in PluginHive?

To configure default carriers and services based on destination in PluginHive: 1. Access the PluginHive app settings. 2. Navigate to the relevant carrier settings and shipping service options. 3. Set PostNord – Varubrev Ekonomi as the default service specifically for Sweden orders. 4. Ensure that international orders have International Tracked Letters set as their default service. (Note: The specific step-by-step to restrict carriers by destination may depend on your current plan or app version—please verify your app’s routing or shipping rules configuration to assign default services per country.)

How can I set up a rule in PluginHive to automatically assign UPS shipping labels to orders heavier than 2 kg and PostNord labels to orders 2 kg or lighter?

To configure automatic shipping label assignment based on order weight in PluginHive, follow these steps: 1. Open the PluginHive app and navigate to the automation rules section. 2. Create a new rule for UPS: – Set the automation criteria to orders with weight greater than 2 kg. – Assign the desired UPS shipping service in this rule. 3. Create a new rule for PostNord: – Set the automation criteria to orders with weight less than or equal to 2 kg. – Assign the required PostNord shipping service in this rule. 4. Ensure all other conflicting automation rules are disabled except for the Local Pickup rule to avoid overlap. 5. Save the rules and test with sample orders to confirm that orders over 2 kg automatically get UPS labels, and those 2 kg or below get PostNord labels. This setup ensures that shipping methods are automatically assigned based on the weight criteria you specify.

How can I set up additional carrier profiles and automation rules in the PluginHive app, specifically for shipping with Postnord Collect to Norway?

To add a new carrier profile and automation rule for Postnord Collect (or any other carrier service): 1. Access the PluginHive Multi-Carrier Shipping Label app dashboard. 2. Navigate to the “Carriers” or “Carrier Profiles” section and add Postnord Collect as a new carrier profile if it’s not already present. 3. Configure shipping services, rates, and relevant settings for Postnord Collect specific to Norway shipments. 4. In the “Automation Rules” section, create a new rule that applies Postnord Collect shipping service to orders destined for Norway. This automation can be based on destination, product type, or other criteria. 5. Save and test the configuration with sample orders to ensure automation triggers correctly. Note: Verify if any Postnord VOEC restrictions or alternative shipping options are applicable and adjust settings accordingly.

How can I set up PostNord Service Points for customer selection in Shopify using the PluginHive Multi Carrier Shipping Label app?

To set up PostNord Service Points selection on Shopify: 1. Install the PluginHive Multi Carrier Shipping Label app on your Shopify store. 2. Ensure your PostNord account and API credentials are configured within the app settings. 3. Enable Service Points option for PostNord carrier within the app’s configuration. 4. The app will display available PostNord Service Points on the cart page, allowing customers to choose their preferred pick-up location. 5. After checkout, shipping labels and order fulfillment can include the selected Service Point information. Refer to PluginHive’s Shopify documentation (provided with the app) for detailed step-by-step setup and visual examples.

How can I set up shipping for orders shipped from Sweden using PostNord via the PluginHive app?

To set up shipping for orders being shipped from Sweden using PostNord, first specify your use case clearly in the app—whether you are shipping directly to customers in Nepal or to a warehouse in Nepal. The app connects with PostNord for shipments originating from Sweden, and once the setup aligns with your shipping flow, the app should automatically import orders for label generation. Ensure your store and PluginHive app settings reflect Sweden as the shipping origin with PostNord enabled as the carrier.

How can I set up the PH MultiCarrier Shipping Label app with PostNord carrier integration?

To set up the PH MultiCarrier Shipping Label app with PostNord carrier integration, you can follow these options: 1. Schedule a one-on-one assistance session by booking a call or screen share meeting via Zoom. This personalized session will guide you step-by-step through the configuration process. 2. To arrange the session, respond to the support email or directly book a convenient time slot using the provided booking link (https://appointments.pluginhive.com/appointment/book-a-slot). Ensure you provide your store URL and email during booking for a smooth setup experience. This approach helps ensure your app is properly configured for PostNord shipments with expert guidance.

How can I set up the PostNord “Paketbox” (Parcel Locker) shipping option so that when customers select it at checkout, it automatically assigns the Parcel Locker as the shipping method instead of “MyPack Collect” in the PluginHive app?

Currently, the PluginHive app does not distinguish between “Paketbox” and “MyPack Collect” as separate shipping lines; both are managed under the single PostNord MyPack Collect service. Therefore, you cannot automate assigning the Paketbox shipping method independently at checkout within the app. Customers selecting shipping at checkout will use the MyPack Collect service, which covers both Service Points and Parcel Lockers (including Paketbox). Any automation to differentiate between these shipping lines or assign various Parcel Locker options automatically during checkout is not supported by the app at this time. For properly generating labels for Parcel Locker deliveries, you should assign the respective Service Point or Parcel Locker manually after orders are imported into the app. If this limitation significantly impacts your operations, discussing alternate solutions or custom integrations with PluginHive support and PostNord may be necessary.

How can I set up the PostNord Untracked Letter shipping method for international orders when previously only using PostNord Varubrev 1:a klass in Sweden?

The PostNord Varubrev 1:a klass service you used domestically in Sweden is effectively the same as the PostNord Untracked Letter service used for international shipments. When you ship internationally using this service, the shipping label will automatically display “PostNord Untracked Letter.” To confirm the setup and service, simply place a test order with an international shipping address and generate the label in your system; the label will show the correct shipping method automatically. No additional separate configuration is needed to use PostNord Untracked Letter for international destinations.

How can I ship orders to a PostNord service point instead of home delivery using PluginHive?

By default, orders are set to use PostNord Home Delivery service, which delivers packages directly to the customer’s address. To ship to a PostNord service point, you need to manually change the shipping service for the specific order to a service point delivery option within the app before generating the shipping label. This involves: 1. Editing the order’s shipping service to select a PostNord service point option. 2. Selecting the desired service point location. 3. Generating the shipping label with the updated service settings. This process ensures the shipment is directed to a service point rather than home delivery.

How can I test if the PluginHive PH Multi Carrier Shipping Label app generates appropriate customs documentation for PostNord MyPack Collect international shipments?

To test customs documentation generation for PostNord MyPack Collect using the PluginHive app: 1. Create a test order in your Shopify store with an international shipping address (such as Norway or another Nordic country). 2. Using the PH Multi Carrier Shipping Label app, generate a shipping label for the test order selecting the PostNord MyPack Collect service. 3. Check if the following documents are generated: – Customs label (equivalent to CN22 or CN23 for other services) – Commercial invoice – Packing slip 4. If you can generate these documents, it confirms that the app is correctly producing the necessary customs EDI documentation for this service. 5. If any documents are missing or shipments face customs issues, contact PluginHive support with the test order details for further troubleshooting. This test procedure helps validate that the new customs declaration feature is functioning correctly for PostNord MyPack Collect shipments.

How can I update my PostNord customer ID in the PluginHive app to switch to a new business account?

To update your PostNord customer ID in the PluginHive app when switching to a new business account, you need to first obtain the new Customer ID from PostNord for the newly created account. Then, add this new Customer ID into the PluginHive app to process your orders through the correct PostNord account. For any account-related queries, it is recommended to contact PostNord directly. If you require help with updating the app settings, support is available.

How can I use the PluginHive Multi Carrier Shipping Label app with PostNord if real-time shipping rates aren’t available?

Even though PostNord does not offer live rate calculation, you can fully utilize the PluginHive app’s other features with PostNord by: 1. Setting fixed/custom shipping rates in Shopify as described previously to appear at checkout. 2. Using the app to generate shipping labels for your orders shipped via PostNord. 3. Scheduling pickups through the app to streamline your dispatch process. 4. Generating manifests for shipments handled by PostNord. 5. Providing order tracking details to your customers via the app once shipments are processed. This allows you to automate label creation, pickup management, and tracking notifications while managing checkout shipping costs through Shopify’s fixed rates.

How can I validate if custom shipping documents like CN22/23 and commercial invoices are generated correctly during label creation for PostNord services in PluginHive?

To validate that custom shipping documents (such as CN22/CN23 forms or commercial invoices) are correctly generated during label creation for PostNord services, follow these steps: 1. Place a test order using a qualifying address (e.g., Norway for PostNord MyPack Collect service). 2. Generate the shipping label through PluginHive for the selected service. 3. Review the generated shipping label and accompanying documents. 4. Confirm the presence of required documents: – CN22 or CN23 customs declaration form. – Commercial invoice if applicable. 5. If the documents are missing or incorrect, verify app version and settings, and consult PluginHive support for troubleshooting. 6. This validation ensures compliance with customs requirements and smooth shipment processing.

How can I verify if my PostNord shipping labels have already been used or delivered?

You can verify the status of your PostNord shipping labels by: 1. Checking the shipment status on the PostNord carrier tracking website using the tracking IDs provided in your label generation records. 2. If the tracking system shows that a label was already dropped off or delivered (including dates), it means the label cannot be reused as each label is unique and one-time valid. 3. Contact PostNord customer support with the order numbers and tracking IDs to confirm if the labels were scanned and used previously. 4. Avoid reusing labels, as reused labels will be rejected by the carrier and cause shipment issues. Always generate new labels for new shipments.

How can I verify if my shipping services in PluginHive are set up correctly to avoid unexpected PostNord invoice charges?

To verify your shipping services setup and avoid unexpected PostNord charges, follow these steps: 1. Identify the shipping rules or services configured in your PluginHive account. For example, you might have “Varubrev 1:a Klass” assigned for orders below 499 SEK and “My Pack Collect” for orders equal to or above 499 SEK. 2. Confirm that these service assignments align with your intended shipping cost structure and business requirements. 3. Note that PostNord charges are based on the labels you generate using these services, so any discrepancy in service selection directly impacts your invoice. 4. If you find that the service assignments are incorrect or not as per your pricing strategy, update the shipping rules or service selection accordingly in the PluginHive settings. 5. After confirming the proper setup, generate new labels and verify the shipping costs before fulfilling orders. 6. If you continue receiving unexpected invoices, review the shipping labels generated and cross-check with PostNord’s pricing to identify mismatches. Make sure your shipping service configuration in PluginHive matches your intended pricing tiers to prevent billing errors from PostNord.

How can I verify if the postal code issue with PostNord shipments has been resolved in my store?

1. Try processing a test order with a destination address in a country known not to require postal codes (e.g., UAE). 2. Leave the postal code blank or set it as “00000”. 3. Use the PH MultiCarrier Shipping Label app to generate a label for this order. 4. If the label successfully generates without error, the enhancement is active and working. 5. If you encounter errors, ensure your app is updated to the latest version and reach out to PluginHive support with order details for verification.

How can I verify or track the actual shipping charges charged by PostNord if not available in PluginHive?

To verify actual shipping charges: 1. Access your PostNord Business Portal account. 2. Navigate to the section where invoicing or shipment billing details are shown. 3. Review the billed amounts per shipment or label generated. This portal reflects real costs incurred by your shipments and helps you track differences between customer-paid flat rates and actual postal charges. PluginHive ensures label accuracy, but financial reconciliation must be done via PostNord’s portal.

How can PluginHive support help if my PostNord shipping labels are still generating in test mode even after setting up the Production API Key?

PluginHive support can assist by: 1. Reviewing your current configuration including API key and account details to ensure correctness. 2. Reprocessing the orders you are trying to ship to force the label generation to trigger again under updated settings. 3. Updating the app’s shipping rules and account integration settings to align correctly with your PostNord production account. 4. Providing confirmation once the system is generating production labels successfully. If you face issues, sending your order details to support allows them to perform these checks and corrections on their end, expediting the resolution.

How can we prevent the system from assigning a PostNord delivery service and sending shipping notifications for orders where the customer chooses in-store pickup?

By default, once an order is in “unfulfilled” status, it is imported into the PluginHive app and assigned a PostNord service regardless of the chosen shipping method; this behavior cannot be disabled. However, you can create an automation rule within the PluginHive app to automatically move Local Pickup orders to the “Not to Ship” section, preventing the assignment of a shipping carrier and the sending of shipment notifications. To set this up: 1. Grant collaborator access to your Shopify store for the PluginHive support team (e.g., [email protected]). 2. Provide a Local Pickup order number for reference. 3. The PluginHive team will then create the automation rule that excludes Local Pickup orders from shipping assignments and notifications. Once implemented, when a customer selects in-store pickup, those orders will no longer be processed for shipping or have shipping notifications sent.

How do I add HS Codes for my products in PluginHive or Shopify for PostNord shipments?

To add HS Codes for international shipments: 1. Navigate to Products > All Products in Shopify. 2. Export your product list as a CSV file. 3. Open the CSV file and enter the correct HS Codes under the “Harmonized Code” column for each relevant product. 4. Save the CSV file in proper CSV format (Excel or compatible format). 5. In the PluginHive app, go to Products > All Products and use the Import CSV feature to upload the updated product file. 6. This setup ensures the required HS Codes are attached to your products for compliance with PostNord international shipping requirements.

How do I add the PostNord special service “Delivery Without POD” manually to multiple orders in PluginHive?

To add the “Delivery Without POD” special service manually in bulk, perform the following steps: 1. Navigate to the All Orders page in the PluginHive app. 2. Select the multiple orders that require the special service. 3. Click on the “Advanced” option. 4. Choose “Add PostNord Special Service.” 5. In the pop-up or settings panel, find the “Select Additional Services for your Shipment” section. 6. Check or select “Delivery Without POD.” 7. Submit the change to apply the special service to all selected orders. 8. Proceed to generate the shipping labels with the updated service settings. This bulk manual process helps when automation is not yet available.

How do I assign a PostNord Service Point to an order in PluginHive when the shipping service requires it (e.g., MyPack Collect)?

Certain PostNord services such as “MyPack Collect” require a specific PostNord Service Point to be assigned before printing the label. To assign a service point: 1. In the PluginHive app, locate the order for which you want to generate the label. 2. Check the assigned shipping service; if it requires a service point, a prompt or option should be available to select one. 3. Select an appropriate PostNord Service Point from the list, which can be based on customer preference or proximity. 4. Save the selection for the order. 5. Proceed to generate or retry the label. Assigning the service point ensures the label is valid and meets PostNord requirements for that service.

How do I change which PostNord package type I will use for shipping?

To update the PostNord package type code such as parcel, box, or envelope, follow these steps: 1. Navigate to the app’s **Settings** section. 2. Go to **Carrier Settings** → select **PostNord** → click on **Other Details**. 3. Here you can update the package type code according to your requirements. If you want to update the package type before generating shipping labels for specific orders, you can also do this from the **Orders** page within the app. This allows you to select the package type on a per-order basis before label creation.

How do I confirm that PostNord labels generated via PluginHive app are in production mode?

To verify that your shipping labels are in production mode: 1. Check the generated label for any text indicating “TEST” — test labels will have “TEST” visibly printed, often on the barcode. 2. Confirm that your app settings show the Production Key is active and that there is no test mode toggle enabled. 3. After generating a label, review if PluginHive or PostNord documentation provides any status notification indicating test or production generation. 4. Optionally, share a generated label screenshot with support to verify whether it is recognized as a production label. The absence of “TEST” on the barcode and confirmation from PluginHive support that your rules and account details are set to production usually indicates the label is authentic for shipping.

How do I connect my Postnord account to the PluginHive app in my Shopify store?

To connect your Postnord account to the PluginHive app in your Shopify store, follow these steps: 1. Install the PluginHive app in your Shopify store if not already done. 2. Access the Postnord Integration guide provided by PluginHive at this link: https://www.pluginhive.com/postnord-account-register/ 3. Follow the detailed instructions in the document to register and connect your Postnord account within the app. 4. After successful connection, you can begin using Postnord services through the app for your Shopify store.

How do I connect PostNord to my Shopify store using the PluginHive app?

To connect PostNord to your Shopify store using the PluginHive app, follow these steps: 1. Ensure you have an active PostNord Account. 2. Obtain your PostNord Customer Number associated with your account. 3. Open the PluginHive app within your Shopify store. 4. Navigate to the PostNord integration section in the app settings. 5. Enter your PostNord Customer Number to link your account. Once connected, you will be able to generate shipping labels, request pickups, and share tracking details directly through the app. If you need personalized assistance, you can schedule a Zoom call with the support team for help with the setup.

How do I connect PostNord to the PluginHive app, as PostNord calls it “portalintegration” but I cannot find your app listed?

To connect PostNord to the PluginHive app, follow these steps: 1. Open the PluginHive app. 2. Click on the “Start” button within the app. 3. From the list of available shipping carriers, select “PostNord.” 4. Enter the required account details and configuration fields as prompted. For detailed instructions and necessary account setup, you can refer to the step-by-step guide here: https://www.pluginhive.com/postnord-account-register/ If you encounter any issues or need further assistance during the connection process, you can reach out for support.

How do I edit or update PostNord carrier settings to toggle the “Send emails” option if there are no preset settings visible?

To update PostNord carrier settings and enable the “Send emails” option, follow these steps: 1. Access the PluginHive app and navigate to **Settings > Carriers > PostNord > Other Details**. 2. If you do not see any preset settings, expand the **Other Details** section to reveal the email option. 3. Enable the option **”Do you want to send email Details?”** to ensure that both you and your customers receive tracking notifications. 4. This change will apply only to new labels generated after the setting is enabled. Additionally, to push tracking details to Shopify and notify customers, select orders in **Label Created** status and mark them as fulfilled within the app. This updates the Shopify order with the tracking number and triggers customer notifications.

How do I enable PostNord international shipments in PluginHive?

To process international shipments using PostNord via PluginHive, you need to update the **Harmonized Codes (HS Codes)** for all your products. You can do this in one of two ways: 1. Update the Harmonized Codes directly within your Shopify product details. 2. Alternatively, upload a CSV file containing the updated Harmonized Codes through the PluginHive app. Once this information is updated and synced, you will be able to generate labels for international shipments with PostNord.

How do I find and select the “International Untracked Letter” shipping service for PostNord in PluginHive?

The “International Untracked Letter” service for PostNord is listed under a different name in PluginHive. You should: 1. Look for the service named “Varubrev 1:a Klass” in the PostNord shipping options list. 2. Select “Varubrev 1:a Klass” when creating your shipment to use the equivalent of the International Untracked Letter service. 3. Proceed with generating and printing labels as usual. If you face any issues with label generation after selecting this service, feel free to reach out for further assistance.

How do I find the correct number to enter in the Party ID box for my PostNord account setup in PluginHive?

The Party ID, also known as the Customer Number, can be found within your PostNord account by following these steps: 1. Log in to your PostNord account. 2. Navigate to **My Account**. 3. Select **Account Details**. Here, you will see your unique Customer Number, which should be entered in the Party ID box during your PluginHive PostNord setup. For more detailed information, you can refer to the official PluginHive PostNord account registration documentation at https://www.pluginhive.com/postnord-account-register/.

How do I get and configure the Party ID for my PostNord account in the PluginHive Multi-Carrier Shipping Label app?

To configure your PostNord account in the PluginHive app, you need the Party ID (Customer Number). Follow these steps: 1. Log in to your PostNord dashboard. 2. Locate your Party ID or Customer Number within your PostNord account details (a YouTube video tutorial is available to assist with this). 3. Open the PluginHive Multi-Carrier Shipping Label app on your Shopify store. 4. Enter the Party ID in the required field for PostNord integration under the carrier account settings. 5. Save the configuration. 6. Test the setup by verifying if shipping rates, label generation, and tracking details are accessible within the app.

How do I integrate and use the PostNord shipping service with the PluginHive app for my Sweden-based store?

To integrate and use PostNord with PluginHive for your Sweden store: 1. Add PostNord as a shipping carrier within the PluginHive app under your store settings. 2. Once orders are imported into the app, you need to manually assign a PostNord Service Point to each order because the app currently does not support automatic selection of the nearest Service Point. 3. After assigning the Service Point manually, you can generate shipping labels for your orders in bulk within the app. 4. You can try these features during the trial period to evaluate if they meet your shipping workflow requirements. Please note that automatic Service Point assignment functionality is not available currently but may be considered in future updates.

How do I integrate my PostNord account with PH MultiCarrier, and do I need to enter an API key for PostNord in the app?

To integrate your PostNord account with PH MultiCarrier, you only need to enter the Customer Number and country details in the app. The PostNord integration does not require an API key or any additional API credentials. Once you have added your PostNord account using the Customer Number, you can start using it immediately to process your Shopify orders without any further API setup.

How do I know if PostNord is properly integrated and enabled in the PH MultiCarrier Shipping Label app?

To verify PostNord integration in the PH MultiCarrier Shipping Label app, check if PostNord is added as a carrier in your account settings. Ensure that the Production Key for PostNord is enabled, as without it only test labels will be generated. Once enabled, you should be able to generate live shipping labels for your orders using PostNord. If you experience issues generating live labels, verify the activation of the production key and try creating a live label for a test order to confirm full functionality.

How do I select and enable specific PostNord services like MyPack Home and MyPack Collect (Service Point) in the PluginHive app?

MyPack Home and MyPack Collect are PostNord shipping services, not package types, and must be enabled through the automation rules in the app. To enable these services: 1. Open the app and go to **Settings** → **Automation** → **Setup**. 2. Edit the relevant PostNord shipping rule you have created. 3. Within the rule editor, locate the option to **Enable Services** and check the boxes for MyPack Home, MyPack Collect, or any other desired PostNord services. 4. Save the changes by clicking **Update Rule**. 5. Re-run the automation to apply the updated rule settings. After these services are enabled, you will be able to select them when generating shipping labels for your orders in the app without needing to adjust package type settings. This allows you to tailor the actual service used for each shipment according to your preferences.

How do I select the correct shipping service type in the app to match my PostNord agreement, for example, a 250g first-class parcel with no pickup and standard delivery?

When generating a label for specific service types like your 250g first-class parcel (Varubrev 1Klass) under your PostNord agreement, you should: 1. Select the service option “PostNord – Varubrev 1Klass” within the PH MultiCarrier Shipping Label app. 2. Verify with your PostNord contact or support team that this selected service aligns with your contract terms and the service configuration needed on the label. 3. If any adjustments are required to ensure correct labeling and shipment details, PostNord will advise you what changes to make in the app. 4. After confirmation and any necessary adjustments, proceed with label generation to ensure correct freight type and pricing on shipments. Please coordinate with PostNord for final confirmation to avoid discrepancies in service type and delivery expectations.

How do I set up multiple carrier accounts (e.g. PostNord and FedEx) within PluginHive while using the DHL Express Commerce integration for other carriers?

After installing the PluginHive app and activating your subscription, you can add your carrier accounts individually inside the app for PostNord and FedEx. For shipments handled by DHL Express Commerce integration (covering DHL Express and Deutsche Post), you do not need to set them up inside PluginHive. This allows multiple shipping workflows to coexist, with only selected carriers managed through PluginHive. Support can assist with setup via scheduled consultations.

How do I set up my PostNord account in the PH MultiCarrier Shipping Label app for Shopify?

To set up your PostNord account in the PH MultiCarrier Shipping Label app: 1. Open the app in your Shopify store. 2. Navigate to the settings section where you add carriers. 3. Select PostNord and enter your Customer Number or Party ID associated with your PostNord account. 4. If you are unsure how to find your Customer Number/Party ID, refer to the official documentation here: https://www.pluginhive.com/postnord-account-register/ 5. Once added, you can use your PostNord account for label generation, tracking, and order fulfillment directly from Shopify.

How do I set up the shipping labels in the PluginHive Multi Carrier Shipping Label app to use the correct PostNord label types?

To set up and configure the correct PostNord shipping label types in the PluginHive app, follow these steps: 1. Ensure your PostNord account is correctly linked to the PluginHive Multi Carrier Shipping Label app. 2. Navigate to the shipping label settings within the app dashboard where your carriers and label formats can be managed. 3. Check the currently selected label format and shipping services associated with PostNord. 4. To change to a different PostNord label type, select the desired shipping service or label template from the list provided under your PostNord account settings. 5. Save the changes and generate a new shipping label to confirm that the correct label type is applied. If you need personalized assistance or the label types are not as expected: – You can schedule a free onboarding Zoom call with the PluginHive support team for detailed setup guidance and troubleshooting. – Book a slot at: https://appointments.pluginhive.com/appointment/book-a-slot/?storeUrl=risky-universe.myshopify.com&[email protected]&ticket=329756&key=1747822371334 This onboarding session allows you to demonstrate your exact requirements and get step-by-step help configuring the shipping labels the way you want.

How do I set which PostNord shipping rates appear at checkout using PluginHive?

PostNord does not provide live shipping rates through their API, so you cannot display dynamic PostNord rates directly. Instead, you should configure custom flat shipping rates in Shopify that will appear at checkout. To do this: 1. Log in to your Shopify admin. 2. Navigate to **Settings** > **Shipping and Delivery**. 3. Click on your **Shipping Profile** where you want to add or edit rates. 4. Define or modify your flat shipping rates here, which will appear to customers at checkout. 5. Use the PluginHive app primarily for PostNord label generation after order placement. If you need more help managing shipping rates, consider contacting Shopify support for detailed guidance on configuring flat rates.

How do I ship packages to a Service Point or Parcel Locker using PostNord within the app?

To use the ‘PostNord MyPack Collect’ service for shipping packages to Service Points or Parcel Lockers, you need to assign a Service Point to each order. This involves: 1. Selecting the ‘PostNord MyPack Collect’ shipping method for the order. 2. Assigning a specific Service Point location to the order within the app. Once assigned, the app processes the shipment accordingly using the PostNord Service Point/Parcel Locker option. If you need help with this process, the support team can provide step-by-step guidance.

How do I successfully connect my PostNord account with the PluginHive app when I receive an “Authentication failed” error after entering the details and clicking “ADD”?

To connect your PostNord account with the PluginHive app, you must use your PostNord Customer Number as the login credential. Ensure you enter the exact Customer Number associated with your PostNord account. If the authentication still fails after verifying this, it is recommended to seek direct assistance to troubleshoot setup issues. You can arrange a personalized support session via a scheduled Zoom call with the PluginHive team to receive step-by-step help in configuring the app correctly.

How does PluginHive assist in resolving PostNord customs document generation issues for MyPack Collect service?

PluginHive takes the following steps to resolve such issues: 1. Communicates with PostNord technical teams to confirm API behavior regarding customs document availability for MyPack Collect service (Service Code 19). 2. Coordinates to enable customs declaration (EDI) support in their Multi Carrier Shipping Label app for PostNord MyPack Collect shipments. 3. Requests test orders from customers to validate label and customs documentation generation in the app. 4. Provides guidance and support for testing shipments with PostNord customs EDI instead of CN22/CN23 forms. 5. Keeps customers updated on any API changes or technical feedback from PostNord. 6. Offers direct assistance through scheduled support calls to configure related automation rules if needed. Through these measures, PluginHive ensures customers can produce compliant customs documentation for PostNord MyPack Collect shipments.

How does PluginHive support handle cases that require checking store settings or order data to diagnose issues like incorrect PostNord carrier display?

PluginHive support may request collaborator access to your Shopify store to investigate the issue directly in your store environment. They will send an invitation via email which you need to accept. Once access is granted, the team reviews shipping label generation details, app configurations, and order fulfillment data to identify the root cause. After investigation, they provide updates or solutions. This access request is a standard procedure to troubleshoot complex app-related issues in your store.

How does the PH MultiCarrier app work with my Postnord Business account on my Shopify store?

The PH MultiCarrier Shipping Label app integrates with your Shopify store to streamline your shipping process. With this app, you can: 1. Generate shipping labels for your orders directly within the Shopify admin. 2. Print necessary shipping documents to include with your shipments. 3. Request pickup services from Postnord or other supported carriers for your shipments. 4. Fulfill your orders by updating the shipping status within Shopify automatically. 5. Track all your shipments through the app to monitor delivery progress. This centralized solution simplifies managing multiple carriers and shipping tasks from a single platform.

How does the PH MultiCarrier Shipping Label app now handle shipments to countries without postal codes when using PostNord?

The app has been enhanced to automatically add a dummy postal code internally for countries where postal codes are not required or do not exist when shipping via PostNord. This enhancement allows users to generate shipping labels without manually entering a postal code, resolving the issue of the app not approving label creation for such orders.

How does the PluginHive app handle Parcel Lockers and Service Points selection for PostNord across supported e-commerce platforms (Shopify, WooCommerce, Magento)?

On Shopify, customers can directly select Service Points during checkout using the PluginHive app. However, Parcel Locker selection is not shown directly to Shopify customers in the front end. For other platforms such as WooCommerce and Magento, the app does not provide front-end customer selection for Service Points or Parcel Lockers. Merchants must manually assign service points or parcel lockers based on customer postal codes when generating shipping labels via the app’s back end.

How does the PostNord connection work in the PluginHive Shipping Label App, and is a business contract required?

To use the PluginHive Shipping Label App with PostNord, you must have a valid PostNord Business Account. The app connects using this business account to generate shipping labels. Note that PostNord does not offer real-time calculated rates through its API, so rates must be managed through Shopify’s shipping settings. The mention of “Skicka Direct Business (SDB)” refers to PostNord’s business shipping service, which requires a contract directly with PostNord. You will need this contract and account credentials to integrate and generate labels with the app.

How does the shipping process work when using the PostNord – Varubrev Ekonomi service, and how can I print the delivery note and shipping cost?

The PostNord – Varubrev Ekonomi service is designed for shipping packages weighing less than 2 kg. To successfully generate shipping labels and print delivery notes with the correct shipping cost, ensure the following steps: 1. Verify the product weight in your order details is accurate and does not exceed 2 kg. If the weight exceeds this limit, label generation will fail. 2. Use the shipping app integrated with your webshop to create the shipping label. The app will calculate and display the shipping cost based on the defined weight and service. 3. Once the label is generated correctly, you can print the delivery note (följesedel) and the shipping label directly from the app interface. 4. If you encounter difficulties with configuration or label generation due to weight or other settings, consider scheduling a support session (such as a Zoom call) with PluginHive for tailored setup assistance. Following these steps will help ensure smooth label creation and printing for PostNord shipments under the specified weight limit.

How is shipping paid for when using PostNord through PluginHive? Do I receive an invoice directly from PostNord?

Shipping charges for labels generated using PostNord are billed by PostNord directly to your PostNord account. After shipping labels are generated and used, you will receive invoices from PostNord reflecting these charges. PluginHive facilitates label creation, but the shipping fees and invoicing are handled entirely by PostNord as per your account agreement with them.

How is the PostNord shipping cost calculated and displayed in the PluginHive app for Shopify orders?

PostNord does not provide calculated shipping rates via its APIs, so the PluginHive app cannot display real-time PostNord shipping costs at Shopify checkout. The shipping cost shown for the PostNord service in the app’s Order section is a placeholder value only. When you process orders through the app, PostNord will charge you directly based on the rates set up in your PostNord account. Therefore, the app facilitates order processing but does not calculate or display exact shipping costs.

How should I configure the PostNord carrier in PluginHive if I only want it enabled for shipments from Sweden and standardized for “1:a klass varubrev” service?

PostNord can be configured within PluginHive specifically for Sweden-only shipments by specifying the country filter in the carrier settings. You should also select “1:a klass varubrev” as the shipping service type to ensure that only this service option is used. Support assistance or a Zoom session can help verify this setup to ensure no other PostNord services are processed for other countries or packages.

How should I handle a PostNord order that returns an invalid postal code error and cannot be fulfilled from the PluginHive app?

When the PostNord API returns an invalid postal code error for an order, and you have already fulfilled the shipment manually on PostNord.com, you should: 1. Use the tracking number from the manual fulfillment. 2. In the PluginHive app, mark the order as fulfilled manually by selecting the order, then choosing Advanced -> Fulfill Manually. This will update the fulfillment status in Shopify to keep order data consistent even though the label was not generated through the app. Additionally, you can report such errors to PluginHive support for investigation to improve processing via the app in the future.

How should I prepare my Shopify shipping options to enable easier automation rule creation in the PluginHive app for carriers like FedEx and Postnord?

To enable simple and effective automation rules in the PluginHive app, take the following approach: 1. Use a common shipping option name for each carrier across all shipping zones (e.g., “FedEx” for all FedEx options, “Postnord” for all Postnord options). Avoid variations in the name except delivery time in the description, if necessary. 2. Ensure these shipping options are set up inside your Shopify Shipping and Delivery Settings properly. 3. If you cannot standardize names for FedEx or Postnord across zones, clearly document the exact shipping option names you will use. This helps the PluginHive team build precise automation rules for your store. 4. Provide collaborator access with the “Shipping and Delivery Settings” permission for PluginHive support if you require assistance in configuring these rules.

How should I set up the app for label generation using PostNord effectively?

To configure the app for smooth label generation with PostNord, focus on two key settings areas: 1. Automation rules: Go to Settings -> Automation to create or adjust rules for automating label generation workflows, such as triggering label creation when orders reach certain statuses. 2. Packaging settings: Navigate to Settings -> Shipping -> Packaging to configure packaging types, which affect label details like package dimensions and weight. Setting these correctly ensures your shipping labels reflect accurate packaging information and streamline the fulfillment process.

How should the “Service Point” option be used for PostNord in PluginHive, especially for 1st class letters and alternatives like “Packet Home”?

– For 1st class letters, enabling “Service Point” is generally unnecessary since these shipments are usually delivered directly to recipients via the postal service. – If switching to services like “Packet Home” (delivery to recipient’s home with parcel tracking), enabling the “Service Point” option may help integrate service point selection or delivery options related to that service. Choose this setting based on the specific PostNord product you use and whether customers need to select or use service points for pickup or drop-off.

How should the organization number (Org.nr) be configured for shipping labels when using PostNord via PluginHive and Shopify?

The organization number is not a required or standard field for shipping labels in the PluginHive app or Shopify. Only tax numbers such as VAT, VOEC, or EORI are commonly used and supported by the app for international shipments. If your Organization Number differs from your VAT number or is not explicitly required by PostNord for shipping labels, it is generally not necessary to include it. Since your PostNord account registration includes your Organization Number, you may contact PostNord directly if you want to confirm if or how this information should appear on shipping labels, but it is not a standard or essential label field within the PluginHive app.

I have enabled the “send email details” option and reset orders to trigger changes, but the reference email still does not show at the PostNord postal office when dropping off packages. What should I do?

After labels are generated with the updated settings, the information (including reference emails) is sent to the PostNord portal. You should not need to present a reference email physically at the post office for package drop-off. If the reference email is still not showing up in the PostNord system, it is recommended to: 1. Confirm your labels are newly generated after enabling the setting (old labels won’t carry the updated info). 2. Contact your PostNord Account Representative to verify how reference emails are displayed and processed on their side, as label data updates from the app are reflected in the PostNord portal backend. This is because the app only transmits the email data to PostNord’s system, but the handling or displaying of that information at the post office terminal is managed by PostNord directly.

I see that PostNord renamed “MyPack Collect” to “Service Point” and “MyPack Box” to “Parcel Locker.” Will these updated service names be reflected automatically in PluginHive, or do I need to update them manually?

– “MyPack Collect” is visible in PluginHive under App Menu → Settings → Carrier Services → MyPack Collect. You can manually change its display name to “Service Point” or any other name you prefer. – “MyPack Box,” which has been renamed “Parcel Locker,” is considered a special service and does not appear under standard service names in the app. – Currently, there is no automatic backend update timeline to reflect these new names automatically in your account. Name changes for visible services like “MyPack Collect” must be updated manually through the display name setting. – If you have unfulfilled orders involving these services and need specific visibility or troubleshooting, share those order details with support for further assistance.

If I already have an app for the courier service Posti, will adding the PluginHive app for PostNord cause any conflicts? How will it work alongside the existing app?

The PluginHive Multi Carrier Shipping Label App is installed and configured independently on your Shopify store and will not conflict with other courier service apps like the one for Posti. You can use the PluginHive app solely for managing PostNord shipments, including label generation, requesting pickups, and sharing tracking details with customers. Both apps can operate simultaneously without interfering with each other’s functionalities. After installing the PluginHive app, you can set it up specifically for PostNord services, and support is available to assist you with the setup if needed.

If I cannot find my active PostNord carrier or preset settings in the app, do I need to activate or create a new carrier profile to enable sending tracking emails?

You do not need to create a new PostNord carrier profile to enable email notifications, but you must ensure the carrier is active and properly configured. To enable the email option for tracking: 1. Go to **App > Settings > Carriers > PostNord > Other Details** in the PluginHive app. 2. Enable the option **”Do you want to send email Details?”**. 3. If you don’t see preset settings, your interface might be the new UI version where these options are found under expanded sections. Once enabled, this setting applies to newly created labels, and customers will receive tracking emails accordingly.

Is it necessary to standardize shipping option names for carriers like Deutsche Post, DHL Express, and Postnord in Shopify for easier automation rule creation in PluginHive, or is it only required for FedEx?

While the main focus is on FedEx due to multiple service levels, it is beneficial to standardize shipping option names for all carriers, including Deutsche Post, DHL Express, and Postnord, in Shopify. This standardization: 1. Simplifies the creation of automation rules within PluginHive by using consistent shipping option names. 2. Prevents confusion in filtering or moving orders to “Not To Ship” sections. 3. Helps maintain your fulfillment workflow clearly and consistently across all carriers and shipping zones. Therefore, applying this naming consistency to all carriers is recommended for smooth app operations and easier management.

Is it possible for PostNord cart pick-up points to show only Norway or to set Norway as the default country in the cart widget?

The app allows customers to select the country and enter the postal code to find the nearest PostNord Service Points on the cart page. However, it is not possible to restrict the service points to show only Norway by default, nor can the country be preset to Norway automatically. Customers must manually select the country each time.

Is it possible to automate adding PostNord special services such as “Delivery Without POD” in PluginHive automation rules?

As of the initial inquiry, PluginHive did not support automating the addition of PostNord special services in automation rules. However, after reviewing customer feedback and feasibility, PluginHive enhanced the app to allow merchants to configure PostNord special services in automation rules. This feature enables automating special services like “Delivery Without POD” based on criteria you define. To use this enhanced feature: 1. Access the Automation Rules section of the PluginHive app. 2. Create or edit an automation rule. 3. Under the conditions, specify your criteria, e.g., Carrier/Service equals “PostNord MyPack Home All Consignee,” or based on weight. 4. In the actions section, you can now select the PostNord special service “Delivery Without POD” to be added automatically. 5. Save the automation rule. 6. The app will automatically add the specified special service to matching orders when generating labels. This enhancement was released in the first week of November 2024 and has been tested to confirm functionality.

Is it possible to automate the selection of a PostNord Service Point or Parcel Locker during checkout so the customer can choose it and have it assigned automatically to the order in the PluginHive app?

Currently, the PluginHive app does not support automatic assignment of Service Points or Parcel Lockers chosen by customers directly during checkout. The selection and assignment of the Service Point must be performed manually after the order is placed by choosing the appropriate PostNord MyPack Collect option and assigning the Service Point in the app interface. If automation for this process is critical, you may want to contact PostNord or app support to explore custom integrations, but standard functionality requires manual assignment.

Is it possible to automatically generate shipping labels for a new carrier like Postnord in the app, matching the shipping method selected by customers at checkout? How can I ensure that orders choosing DHL or Postnord get the correct labels?

Yes, you can automate label creation for multiple carriers based on the shipping method selected in checkout. Follow these steps: 1. Confirm the exact names of your shipping options in Shopify (e.g., ‘DHL Service Point’ and ‘Postnord’). 2. In the app, create automation rules using the “Shipping Method” condition to match these exact names. For example: – If shipping method equals ‘DHL Service Point’, assign DHL as the carrier. – If shipping method equals ‘Postnord’, assign Postnord as the carrier. 3. Ensure the rule conditions exactly match the shipping method names customers select during checkout. 4. After setting up these rules, test by placing new orders with different shipping options to verify the correct labels are generated automatically. This approach allows the app to dynamically assign the correct carrier and generate the corresponding shipping labels based on customer selection.

Is it possible to create return shipping labels within PluginHive for PostNord, and how should return label type be configured?

PluginHive supports return label creation for carriers that allow it, including PostNord if enabled in your account. To create return shipments with PostNord in PluginHive, enable the return label option in the PostNord carrier settings inside the app. Select the appropriate return label type compatible with PostNord’s services. If this option is not visible or functional, confirm with PluginHive support and your PostNord account manager whether returns are supported and how to configure them.

Is it possible to display the Service Point details of the PostNord MyPack Collect service in Swedish on the Cart page?

Currently, the Service Point details are displayed only in English. PluginHive is assessing the feasibility to provide translations for Service Point details, including Swedish. At this time, Swedish language display is not available, but it will be reviewed for future updates. Users will be informed once this feature becomes available.

Is it possible to enable customers to choose delivery to a PostNord parcel point with automatic parcel point options shown near their address in the PluginHive app?

Yes, the PluginHive app allows you to include PostNord Service Points on your store’s cart page. Once enabled, customers can select a Service Point before placing their order, and the app will recognize and use this selection for shipping. To set this up, refer to the PluginHive documentation here: https://www.pluginhive.com/knowledge-base/shopify-postnord-service-point/. This enables customers to pick from nearby parcel points as part of their shipping options before checkout.

Is it possible to have the PostNord tracking number added to a Shopify order immediately after creating the shipping label but before fulfilling the order, such as by adding it as an order tag, so I can search for the order by tracking number before fulfillment?

No, it is not possible to add the PostNord tracking number to a Shopify order before fulfilling it. Shopify only allows tracking numbers to be added when orders are marked as Fulfilled. PluginHive’s app follows this process and updates tracking numbers only after orders are fulfilled through the app. Additionally, the app does not create or assign any tags to Shopify orders, so adding the tracking number as an order tag is not supported. Therefore, you will only be able to find and manage orders by tracking number after the fulfillment step is completed.

Is it possible to remove the content from the PostNord shipping label or to exclude the “Person” field, showing only the company name and address?

It is not possible to remove the content section from the PostNord shipping label because the label format cannot be edited and must comply with PostNord’s standards. However, you can use a custom name to appear on the label by following these steps: 1. Go to App Settings -> General Settings -> Shipping in the PluginHive app. 2. Set the option ‘Custom Description To Be displayed in Commercial Invoice’ to ‘Custom’. 3. Add your desired custom description text (such as company name and address). 4. Save the settings. 5. For orders already imported but without generated labels, reprocess them by selecting the order, changing its status to ‘Initial,’ then selecting it again and preparing the shipment to generate a new label with the custom description. Regarding the ‘Person’ name, it cannot be removed since the Name field is mandatory, but you may enter the person’s name as the company name if preferred.

Is it possible to restrict or customize the country selection dropdown in the PostNord Service Point chooser to show only Sweden?

No, the country selection dropdown in the PostNord Service Point chooser is fixed and shows all available countries by default. It cannot be customized or limited to only Sweden through app settings at this time. All customers will see the full country list when choosing a service point.

Is it possible to select a PostNord pick-up point within an individual order, and how can I apply saved box packaging when shipping?

Currently, selecting a PostNord service point is only possible from the bulk “All Orders” page and not within the individual order details page. Regarding box packaging, if you have saved a box (e.g., “Standard 2”) but cannot select it during shipping, it may be because the packaging method was changed to box packing after the orders were placed. You can still update the packaging on individual orders by using the “Edit Package” option on the order details page. Note that any changes made to packaging settings will automatically apply to new orders moving forward. If you need help updating packaging or service points, assistance is available.

Is it possible to select a specific PostNord Service Point for a customer’s order in the PluginHive app? If yes, how can it be done?

Yes, you can select a specific PostNord Service Point for a customer’s order within the PluginHive app by following these steps: 1. Locate and select the order for which you want to choose a service point. 2. Click on the three dots (more options) menu associated with that order. 3. Select the option **“Set Service Point for PostNord.”** 4. From the list that appears, choose the desired service point closest to your customer. 5. Confirm your selection. This allows you to override the default automatically selected service point, ensuring more convenient pickup locations for customers.

Is it possible to select an untracked international letter shipping option in PluginHive like in the PostNord app?

Currently, the PluginHive system does not display an explicitly named “untracked letter” option in the shipping service list. The naming of shipping services may differ from PostNord’s app terminology, and the untracked service might not be directly available under the same or obvious name. To clarify this: 1. Obtain the exact service code or official documentation for the untracked letter service from PostNord, as this will help verify if the service is supported. 2. Share this service code or documentation with PluginHive support for further investigation. 3. Meanwhile, you can continue using tracked letter options that are available and verified in the PluginHive listing. Because some international shipments do not require tracking and may use specialized untracked options, confirming the service’s availability via official PostNord codes is the key step. Without the exact service identifiers, PluginHive cannot guarantee direct support or visibility of untracked letter options.

Is it possible to set a default preference so that all PostNord shipments are sent to a Parcel Locker without manually selecting this option for each order in the PluginHive app?

Currently, the app requires Manual assignment of a Service Point/Parcel Locker to each order before generating shipping labels. There is no existing feature to set Parcel Locker delivery as a default for all PostNord shipments. You must select the Parcel Locker option manually per order in the app to ensure shipments are routed accordingly. If you require automatic assignment of the nearest Service Point/Parcel Locker based on order data, this is not currently supported but can be evaluated with further clarification of your requirements.

Is Parcel Locker functionality being added to PluginHive’s app for PostNord Norway, and how will it work?

PluginHive is actively working to incorporate Parcel Locker selection alongside Service Points for PostNord Norway. When available, this enhancement will allow customers to choose between Parcel Lockers and Service Points in the Shopify checkout interface. Until then, Parcel Locker data can be accessed via PostNord’s API but is not separately selectable in the current app version. Merchants can manually assign Parcel Lockers for shipping labels in back-end operations. The latest update confirms that the app supports both Service Points and Parcel Lockers for PostNord in the current version for label generation and fulfillment processes.

Is the PostNord “Untracked Letter” shipping service available in PluginHive, and how can I select it?

Yes, the PostNord “Untracked Letter” service is available in PluginHive under the name “varubrev 1:a Klass.” To use this service: 1. In the PluginHive app, look for “varubrev 1:a Klass” in the list of PostNord shipping options. 2. Enable this service for your store’s shipping methods. 3. When creating a shipping label for an order that requires the untracked letter option, select “varubrev 1:a Klass” as the shipping service. 4. Generate the label and proceed with order fulfillment as usual. This service corresponds to the untracked letter (previously named Varubrev utrikes) and is the correct option to use instead of any explicit “Untracked Letter” listing, which is not separately displayed by PluginHive.

Is there a way to automatically assign the nearest PostNord Service Point to each order in the PluginHive app?

Currently, the PluginHive app does not support automatic assignment of the nearest PostNord Service Point to orders. You must manually select and assign the Service Point for each order after it is imported into the app. This manual assignment is necessary to generate shipping labels. The development team has acknowledged this requirement, but no automatic solution is available at this time. Users must continue with manual Service Point selection until further updates are released.

Is there a way to configure the PluginHive app so that it only imports orders with Shopify shipping options containing the words “FedEx” and “Postnord,” while excluding others like Deutsche Post and DHL Express?

The app imports all Shopify orders that are in unfulfilled status automatically and does not support filtering orders on import based on shipping method. However, you can set up automation rules within the app to manage orders post-import: 1. Since your DHL and Deutsche Post shipping options have distinct names, you can create rules in the app that move orders with these shipping options automatically to the “Not To Ship” section. 2. For this to work efficiently, it is best to have consistent and common shipping option names across your shipping zones for FedEx and Postnord orders. This reduces the complexity of rule creation. 3. If a common shipping option name is not possible for FedEx or Postnord across zones, you can share the planned shipping option names so that tailored automation rules can be created. Note: Creating filtering rules for each unique shipping option is not recommended as it can lead to confusion and maintenance issues.

Is there an option to automatically assign the nearest Postnord Service Point to all orders to avoid manually setting it for each order?

Yes, PluginHive offers an automation rule called **Set Default Service Point for PostNord**. When this option is enabled in your automation rules: – The system automatically selects the nearest Postnord Service Point for all applicable orders without manual intervention. – This helps prevent the “requires a delivery party” error by ensuring a delivery party is always assigned when generating labels. To use this feature, enable **Set Default Service Point for PostNord** in your automation settings. If you need assistance in enabling or configuring this rule, you can refer to the automation rules section in the PluginHive settings or contact support.

Should I enable “Send Email Details” in PostNord settings within PluginHive?

“Send Email Details” typically refers to whether shipment tracking information and shipping notifications are emailed to customers by the carrier. Enabling this feature allows PostNord to send updates such as shipment confirmation and tracking status to the recipient’s email address automatically. Enable this if you want your customers to receive direct email notifications from PostNord about their shipments.

What are the best practices for configuring package dimensions and label types for FedEx and PostNord in PluginHive?

For packaging: – Use the “Saved Packages” feature from Shopify Shipping & Delivery settings to configure your standard packaging dimensions accurately as these are referenced by PluginHive for label generation. – For label types like the “Termoetiketter – Fanfold 251 x 107 mm,” select the corresponding label size option in PluginHive carrier settings to match your printer requirements. – Ensure the units for dimensions are correct (usually cm or inches, depending on the app); if validation errors occur, verify units and convert if needed. – When choosing package types (e.g., padded envelope), select options that reflect your packaging; if you use your own envelopes, choose the closest matching type configured in the app. – Customize package dimensions to reflect actual packaging sizes to avoid shipping errors.

What are the main features of this app if I already use PostNord for shipping?

If you use PostNord, this app primarily helps you by: 1. Generating shipping labels for orders shipped from Sweden to anywhere. 2. Sending live tracking updates to your customers to keep them informed about their order status. Note that the app does not provide calculated shipping rates for PostNord, nor does it support drop shipping operations.

What are the requirements for international shipments using PostNord, particularly regarding product classification?

For international shipments with PostNord, you must provide HS Codes (Harmonized System Codes) for each product. To add HS Codes: 1. Go to **Products > All Products** in your store backend. 2. Export the product list as a CSV file. 3. Open the CSV and enter the appropriate HS Codes in the column named “Harmonised Code” for each product. 4. Save the CSV file. 5. Return to the app, navigate to **Products > All Products**, and use the **Import CSV** option to upload the updated file with HS Codes. Providing accurate HS Codes ensures compliance with customs requirements and successful label generation for international shipments.

What are the steps to test if the new automation rule for adding PostNord special services is working correctly?

To test the automation rule for PostNord special services: 1. Set up an automation rule specifying conditions that match a test order, e.g., Carrier/Service set to PostNord MyPack Home All Consignee, or weight criteria. 2. Configure the action to add the required PostNord Special Service like “Delivery Without POD.” 3. Create or find an order matching the automation rule’s condition. 4. Generate the shipping label for that order. 5. Verify in the order details or shipment label that the special service has been correctly applied. 6. If possible, conduct a sample shipment to confirm that the courier uses the special service as expected. Testing ensures the automation runs smoothly before applying it to all applicable orders.

What business scenarios justify using the PostNord special service “Delivery Without POD” and how does it benefit the shipment process?

The “Delivery Without POD” special service is crucial when you want shipments to be delivered without requiring a proof of delivery signature. Business scenarios that benefit include: 1. Shipping perishable goods, such as frozen items, that cannot withstand delivery delays caused by failed signature attempts. 2. Situations where customers might not be at home to provide a signature, allowing the courier to safely drop packages at the door. 3. Avoiding the risk of shipment returns due to no recipient signature, which could spoil temperature-sensitive goods. 4. Ensuring faster delivery by eliminating halt points in the PostNord app’s customer delivery choices. Using this service helps prevent delivery delays and loss of product quality by facilitating doorstep delivery without the need for customer presence.

What does the ‘Incomplete EDI’ fee from PostNord mean and what could cause it?

The ‘Incomplete EDI’ fee from PostNord typically occurs when some required shipment information is missing in the electronic data interchange (EDI) submission. In your case, the fee was charged because the customer’s phone number was missing. To avoid this fee, you must ensure all mandatory customer details, including phone numbers, are provided before shipping.

What does the ‘Service Point’ option do in carrier settings, and should I enable it if I am shipping to PostNord service points?

The ‘Service Point’ option in the carrier settings allows you to display Service Points on the cart page of your online store. When enabled, customers can select their preferred service point location during checkout for shipping. If you want your customers to have the option to choose a service point for delivery, you should enable this setting. However, if you prefer not to offer this selection option to customers, you should keep it disabled. Note that even if the option is disabled, you might still be able to send packages to PostNord service points, but the customers will not see or select these points during checkout. For more detailed information and setup guidance, you can refer to the official documentation here: https://www.pluginhive.com/knowledge-base/shopify-postnord-service-point/

What does the “Enable Production Key” option do when setting up my PostNord account in the app?

The “Enable Production Key” option determines whether the shipment labels generated for your orders are live or test labels. When this option is enabled, the labels created are in live mode and can be used to ship actual orders via PostNord. If it is disabled, the app generates test labels that cannot be used for real shipping. This setting allows you to test the label generation process without creating valid shipping labels.

What immediate steps should I take if some labels in a batch are not registered or scannable by PostNord, but others are working fine?

When you encounter this partial failure: 1. Verify on PostNord.com that the problematic shipments appear in your account. 2. Contact PostNord to understand the reason for non-registration or scanning failure with these specific shipments. 3. Request PluginHive support to clear the problematic labels so you can regenerate new ones if you cannot wait for the root cause resolution. 4. For urgent shipments, generate labels directly on PostNord.com as a temporary workaround. 5. Maintain communication with both PostNord and PluginHive to prevent recurrence.

What information should I provide to PluginHive support to investigate rejected PostNord labels?

To help PluginHive support diagnose why PostNord rejected certain shipping labels, provide the following: 1. Exact order numbers for which the labels were not accepted. 2. The full error message or rejection reason given by PostNord staff or their system. 3. Details on how labels were printed (via PluginHive app vs. manual PostNord system). 4. Any screenshots or documents showing the rejection or error codes (noted separately). 5. Confirmation if product codes and shipping options were correctly selected in the app. Providing these details allows PluginHive to check backend API logs, validate the label data, and elevate the issue to PostNord for resolution if necessary.

What is missing before I can add PostNord as a carrier at checkout in my Shopify store using PluginHive?

PostNord does not provide calculated shipping rates via its API, so it is not possible to display PostNord calculated shipping rates at the Shopify checkout through the PluginHive app. However, you can still use the PluginHive app to generate PostNord shipping labels and fulfill your Shopify orders. To get started with setting up PostNord for label generation and order fulfillment, you can schedule an onboarding or support call with PluginHive for assistance with the plugin setup and any related queries.

What is Party ID and how do I find it for integrating my PostNord account with the app?

Party ID is the credential required to link your PostNord account to the PH Multi Carrier Shipping Label app. It is also known as your Customer Number. You can obtain your Party ID by logging into your PostNord Dashboard, where this information is displayed. For additional help, you can refer to tutorial videos such as the one provided on YouTube that walks you through retrieving your Party ID from the PostNord Dashboard. Use this Party ID when setting up your PostNord account inside the app to ensure proper integration and functionality.

What is required to connect a PostNord account in the PluginHive app, and how do I add it correctly?

To connect a PostNord account in the PluginHive app, you need to have your PostNord Customer Number ready. Adding the account involves the following: 1. Open the PluginHive app and navigate to the courier accounts section. 2. Select “Add PostNord Account.” 3. Enter your PostNord Customer Number accurately—this acts as your account identifier. 4. Note that PostNord integration does not require any API keys. 5. Save or confirm the entered details. Once added, the PostNord account will be linked successfully within the app. If you face any specific errors or issues during this process, providing a screenshot of the problem will help diagnose further.

What is the “MyPack Box / Parcel Locker” service in PostNord within the PluginHive platform, and how can I set it up if I use flat rate shipping in my shop?

– “MyPack Box” and “Parcel Locker” refer to the same service as “MyPack Collect” in PluginHive. They are Parcel Locker delivery services where customers can collect parcels at outdoor lockers 24/ 7. – Within the app, this service appears under App Menu → Settings → Carrier Services → MyPack Collect. There is no separate listing named “MyPack Box” or “Parcel Locker” because these are alternate names for the same service. – To offer this service, ensure “MyPack Collect” is enabled in your carrier services. You can rename it to reflect the current PostNord branding if you wish. – Since you are using flat rates, you can still integrate this service into your shipping options by associating it with your flat rate shipping method or creating a corresponding shipping method that references “MyPack Collect.” – This service allows customers to select parcel lockers for delivery, providing a convenient, flexible pickup option without additional configuration needed beyond enabling the service. – For scheduling or booking assistance, use the provided booking link from PostNord or contact support for detailed setup guidance.

What is the best way to handle a situation where PostNord MyPack Collect shipments get stuck due to missing customs documents?

If you observe shipments using PostNord MyPack Collect getting stuck because customs documents are missing: 1. Verify that your shipping label generation app supports PostNord’s customs EDI process for service code 19. 2. Update your app or integration to the latest version where customs declaration support is enabled. PluginHive recently implemented this for their Multi Carrier Shipping Label app. 3. Conduct a test by generating a label for an international shipment and check if the customs declaration documents are produced. 4. If the problem persists, escalate the issue to both PostNord integration support ([email protected]) and your app provider’s support team. 5. As a temporary precaution, you may consider alternative courier services to avoid customer disruptions while the issue is resolved. 6. Once customs EDI documents are correctly generated and recognized by customs, your shipments should clear without unnecessary delays or returns.

What is the correct customs documentation process for PostNord MyPack Collect shipments outside Sweden?

For international shipments using PostNord MyPack Collect (service code 19), you do not use the traditional CN22 or CN23 customs forms. Instead: 1. Use Customs EDI (Electronic Data Interchange) declarations as defined by PostNord for this service. 2. Submit customs information electronically through the PostNord API in the prescribed format detailed in the PostNord developer guide (https://guide.developer.postnord.com/). 3. Ensure the logistics partner app or system you use supports generating these customs EDI declarations. 4. For shipments requiring customs documentation (for example, to Norway, Denmark, Finland), the customs EDI replaces printed customs forms and complies with customs authorities. Following this process ensures shipments are compliant with customs regulations and helps avoid delays or returns.

What is the difference between “PostNord International Parcel” and “PostNord International Tracked Letter” services in the app, and which one is untracked?

In the PluginHive app, “PostNord International Parcel” is the untracked international shipping service, while “PostNord International Tracked Letter” is the tracked alternative. If cost is a concern and you prefer untracked international shipments, you should use the “PostNord International Parcel” service in your shipping setup. This aligns with how PostNord labels the services in their own portal, where the untracked option appears as “Untracked International Letter.” You can continue to use “PostNord International Parcel” for untracked shipments as configured in your automation rules.

What is the effect of enabling “Bank Details” and “Cash on Demand” for PostNord in PluginHive?

Enabling “Bank Details” in PostNord settings allows you to provide billing bank details used for invoicing. “Cash on Demand” corresponds to PostNord’s specific shipping payment or invoicing model whereby you receive invoices for shipments (usually on a scheduled basis). Setting this up correctly aligns invoicing processes with PostNord’s billing and ensures correct financial document handling. If you prefer to receive semi-weekly invoices for all shipments, this setup helps facilitate that process.

What is typically covered during a PluginHive support session for PostNord account configuration?

During the PluginHive support session, the agent will guide you through the entire PostNord account configuration process, including: 1. Retrieving and entering your Party ID (Customer Number) for proper integration. 2. Setting up shipment preferences and label creation within the app. 3. Troubleshooting any integration or configuration issues you encounter. 4. Addressing additional service requests, such as adding other carriers like DHL Express based on available credentials. The session also includes real-time assistance to create shipping labels to verify setup correctness.

What shipping information do customers see when placing an order if I use both UPS and PostNord?

When customers place an order, they will see live shipping rates only for carriers that provide API-calculated rates like UPS. For carriers without live rate support such as PostNord, the shipping cost will not be visible during checkout. You can verify the entire order fulfillment and shipping label generation process by placing a sample order and processing it through the PluginHive app to see what customers experience and how shipping is handled internally.

What should I do after reprocessing PostNord orders that initially failed due to incorrect shipping service selection?

After reprocessing orders to assign the correct PostNord shipping service (such as “MyPack Collect” instead of “MyPack Home Small”), follow these steps: 1. Confirm the order status in the PluginHive app; it should be updated to “Fulfilled” once processed successfully. 2. Assign a suitable Service Point for the shipment, if required by the selected shipping service. 3. Attempt generating the shipping label again; it should now succeed with the updated shipping service and Service Point. 4. If label generation fails again, verify that product HS Codes are properly configured and that the shipping rule matches your shipment destination criteria. 5. Contact support with order details if issues persist after these steps.

What should I do if an order assigned to PostNord Collect fails label generation?

PostNord Collect service requires assigning a Service Point for label generation to succeed. To resolve label generation failures: 1. Assign a valid Service Point to the order in question. 2. Save the update and retry generating the shipping label. 3. Without a Service Point, the label cannot be generated for this service.

What should I do if automatic label assignment does not work for an order with a certain shipping method like Postnord?

If automatic label assignment fails, check the following: 1. Verify that the shipping method name in Shopify exactly matches the name used in your app’s automation rule. Even small discrepancies (spaces, capitalization, special characters) can cause rules not to trigger. 2. Review your automation rule setup to confirm conditions are correctly configured to detect the intended shipping method. 3. Test by placing new orders with the shipping method and observe if the app assigns the correct carrier and generates labels. 4. If issues persist, consider temporarily checking the order details and manually assigning carriers as needed while troubleshooting the rule. 5. Contact support with order details and rule setup screenshots for further assistance if needed. Following these checks helps identify mismatches or errors in automation rules that prevent correct label creation.

What should I do if I encounter an error when applying the MyPack Home option on PostNord for an order delivery?

To troubleshoot and resolve errors related to the MyPack Home option on PostNord, follow these steps: 1. Identify the specific order causing the error by noting its order number. This is crucial because it helps diagnose the exact issue within the system. 2. If no current orders exist with MyPack Home due to removal or cleanup, create a new sample order in your store and assign the MyPack Home shipping service to it. 3. Capture the order number for this test order and share it with your PluginHive support team or technical contact. 4. The support team will then analyze the error logs or label generation status specific to that order to provide a targeted resolution. 5. Avoid leaving problematic shipping options enabled permanently; instead, test with sample orders to proactively troubleshoot and confirm resolutions. This approach ensures you can identify and fix errors quickly to keep orders moving without delays caused by waiting for support responses.

What should I do if I receive an error like “34 is an invalid basicServiceCode for issuer Z12 from SE to CZ” when generating a label with PostNord service in PH MultiCarrier Shipping Label?

This error message indicates that the selected PostNord service, such as ‘PostNord International Tracked Letter,’ is not available or supported for the destination country specified (in this case, shipping from Sweden (SE) to Czech Republic (CZ)). To resolve this issue: 1. Do not use the unavailable service for that destination. 2. Select an alternative shipping service that is compatible with the destination country within the app. 3. Reattempt label generation using the new selected service. If you are unsure which service to select, review the list of available PostNord services for the destination country in your PH MultiCarrier Shipping Label app or contact support for assistance.

What should I do if I receive PostNord label rejections but need to ship orders immediately?

If PostNord rejects labels generated via PluginHive but you must proceed with shipping: 1. Use PostNord’s own shipping platform “Skicka direkt business” to manually create and print shipping labels, ensuring compliance with their current requirements. 2. While using the manual method, carefully compare the manually printed labels to PluginHive-generated ones to detect missing or inconsistent fields. 3. Simultaneously, collect full rejection details and share them with PluginHive support so the underlying integration issue can be diagnosed and resolved. 4. Resume automated label printing through PluginHive once the problem is fixed to restore efficiency. This temporary manual workaround enables uninterrupted shipping while troubleshooting electronic label generation issues.

What should I do if I see incorrect PostNord carrier names on existing orders in Shopify before the app fix was released?

Since the issue only affects the displayed carrier name and does not impact actual tracking or shipping functionality, you can continue using the app and leave those existing orders as is. The tracking will remain valid and functional despite incorrect carrier names shown. For new orders going forward, ensure you update the app to the latest version where the display issue has been resolved. If needed, you may manually adjust carrier names on past orders for internal clarity, but this is not required for shipping or tracking accuracy.

What should I do if I want to discuss the addition of PostNord special services automation or need assistance using the new feature in PluginHive?

You can reach out to PluginHive support to schedule a phone or Zoom call for detailed assistance. They can help you: – Understand how to configure the new automation rules with PostNord special services. – Troubleshoot any issues while setting up the automation. – Discuss your specific business needs to optimize shipping workflows. Providing your availability and business background (such as shipment volume and carrier services) will help PluginHive support tailor the assistance they provide.

What should I do if my orders are registered as PostNord Norway and I want the PluginHive team to check the issue?

To facilitate troubleshooting by PluginHive support: 1. Provide a complete screenshot clearly showing where the order is registered as PostNord Norway, including order numbers. 2. Grant collaborator access to the PluginHive team using the email address where access was requested (e.g., [email protected]). This enables the support team to review your app setup and account linkage directly. 3. After granting access and sharing the screenshots, follow up with the support team to confirm they have received the information and access. This process helps PluginHive verify your account configuration and shipping label generation to resolve any discrepancies.

What should I do if my Shopify store’s Cart page shows as a Drawer and I want to add the PostNord Service Point selection option?

The workaround is to disable the Drawer style Cart and enable the full Cart page in your Shopify theme. Once the full Cart page is active, you can customize it and add the Service Point block provided by the PostNord MyPack Collect app. Check your theme’s settings or contact your theme developer to enable the full Cart page instead of the Drawer view.

What should I do if PostNord labels are not generating immediately due to server issues?

When PostNord’s servers are temporarily unavailable or experiencing downtime: 1. Understand that this is an external issue with PostNord, not the PluginHive app. 2. Wait and avoid repeated immediate retries which may not succeed. 3. Try generating the labels again after some time once the PostNord system stabilizes. 4. Monitor the status, especially after public holidays or high-usage days when PostNord servers might be under heavy load. 5. If labels still do not generate after multiple attempts over a reasonable period, escalate the issue to PluginHive support for help.

What should I do if PostNord rejects multiple shipment labels except one, despite all labels being printed by me on the same day?

In such a scenario: 1. Document which specific labels/orders were accepted and which were rejected by PostNord during drop-off. 2. Communicate with PostNord directly using the contact information shared via the shipping app support channel, discussing the discrepancy and error messages encountered on-site. 3. Share detailed information and order numbers with both the carrier and the shipping app support team to investigate if there are any technical issues or data mismatches. 4. Collaborate with the PostNord team and your shipping app’s technical/support team to resolve the electronic information discrepancy, ensuring all labels meet carrier requirements before shipment. 5. If needed, request the carrier to provide precise validation rules or electronic data requirements to prevent future rejections.

What should I do if PostNord rejects my shipment labels citing missing electronic information, even though the labels were generated without errors in the app?

To address PostNord rejecting shipment labels due to missing electronic information despite successful label generation, follow these steps: 1. Confirm whether the rejected orders are on hold with PostNord or returned to you; this helps in identifying the next action. 2. Collect the specific order numbers affected and any feedback received from PostNord at the drop-off point. 3. Share these order numbers and your PostNord contact information with the shipping app’s support team to enable direct communication with the carrier. 4. The support team will liaise with PostNord to obtain detailed clarification regarding the rejection and missing electronic data. 5. Meanwhile, communicate with the PostNord support or partnership contacts provided via the app support to discuss the issue directly if needed. 6. Once the issue is identified, apply any necessary fixes such as regenerating labels correctly or updating shipping information to meet PostNord’s electronic data requirements.

What should I do if re-adding the PostNord account does not fix the “ApplicationId is not valid for PROD” error?

If re-adding the PostNord account and updating automation rules do not resolve the issue, you should: 1. Verify the ApplicationId with your customer integration team or PostNord support to ensure it is valid and activated for production use. 2. Schedule a direct support call with PluginHive to troubleshoot the issue live. PluginHive offers appointment scheduling through a booking link to assist you based on your availability. 3. Provide all relevant order and integration details during the support call to facilitate quicker diagnosis and resolution. By following these steps, you can get expert assistance to identify any deeper integration problems or configuration errors.

What should I do if recent orders show that a different carrier like PostNord was chosen instead of UPS Expedited as per the shipping method name?

To resolve this issue: 1. Provide collaborator access to your Shopify store, including permissions to the Shipping and Delivery settings. 2. PluginHive support will review and, if needed, update the Automation rules in the app to correctly map shipping methods to carriers. 3. Once the automation rules are updated, ensure to test with new orders and verify that the correct carrier (UPS Expedited) is applied. 4. Confirm that the shipping methods on Shopify align with the automation rules in PluginHive. This approach ensures that the automation rules correctly trigger the intended carriers according to shipping method names.

What should I do if the absence of the country code on PostNord labels for USA orders causes shipping problems?

Please continue using the PostNord labels generated for USA orders from the PluginHive app as usual. If you encounter any issues when shipping packages with these labels—such as carriers rejecting the label or delivery problems—contact PluginHive support immediately. Provide specific order details and issue descriptions so the team can assist you in resolving the problem. Until then, this lack of the country code on USA labels does not affect shipping, based on current information.

What should I do if the PostNord system does not allow removing or canceling already generated labels?

PostNord’s system may not provide an option to remove or cancel labels once generated. In this case, you can: 1. Contact PluginHive support to manually clear the labels in their system for the affected orders, which will enable regeneration of new labels. 2. If immediate shipment is required, generate labels directly on PostNord.com for those shipments to avoid delays. 3. Coordinate with PostNord support and your PluginHive support representative to ensure future labels register correctly and are scannable.

What should I provide to PostNord when they request to see the printed shipping label due to previous issues with missing parcel IDs?

When PostNord requests to verify issues like missing parcel IDs on printed labels, provide them with: 1. The exact printed shipping labels used during the problematic shipments. 2. Ensure that the labels clearly display the Item ID or parcel identification number. 3. Share these label images or scanned copies directly with the PostNord contact to confirm visibility and compliance. 4. If available, include additional shipment data (such as EDI files) that correspond to the printed labels, to support verification efforts. This helps PostNord verify any discrepancies, confirm the label quality, and diagnose the reason for rejection at drop-off points.

What specific information should I provide to PluginHive support to help investigate why PostNord rejected shipping labels with a “product code missing” error?

Provide PluginHive support with the following comprehensive details to facilitate effective troubleshooting: 1. Exact order numbers for all shipments with rejected labels. 2. The full error message or rejection reason as provided by PostNord, including any codes or verbal feedback from PostNord staff. 3. Confirmation on how each label was generated (via PluginHive app API or PostNord manual system). 4. Details of the shipping product codes and methods selected within the PluginHive app for the affected orders. 5. Any screenshots, scanned copies of rejected labels, or XML/API request-response files if available (noted separately if shared). 6. Confirmation that shipping data such as weights, dimensions, and recipient information were completed properly in the app. These details allow PluginHive to review API communication logs, verify label data accuracy, and coordinate with PostNord to pinpoint the root cause and resolve the rejection.

What steps should I follow if I want to assign PostNord Parcel Lockers or Service Points manually in Platform stores other than Shopify?

For WooCommerce, Magento, or platforms without front-end Service Point or Parcel Locker selection: 1. Collect customer postal code and address information at checkout. 2. Use the PostNord API to fetch available Service Points and Parcel Lockers corresponding to the customer location. 3. Identify the suitable Service Point or Parcel Locker manually. 4. Enter the selected Service Point or Parcel Locker details when generating shipping labels through the PluginHive app dashboard. 5. Proceed with order fulfillment using the manually assigned location. This method ensures you can still utilize PostNord Service Points and Parcel Lockers even though front-end selection is unavailable on these platforms.

What steps should I follow to add HS Codes to my products for international shipments with PostNord?

PostNord requires HS Codes for each product in international shipments. To add HS Codes: 1. Go to Products → All Products within PluginHive. 2. Export your product list as a CSV file. 3. Open the exported CSV file and locate the “Harmonized Code” column. 4. Enter the appropriate HS Code for each product in that column. 5. Save the updated CSV file. 6. Go back to PluginHive and navigate to Products → All Products → Import CSV. 7. Upload the updated CSV file to import the HS Codes into the system.

What thermal printers are compatible with the PluginHive Shipping Label App for use with a Mac or MacBook and PostNord?

The PluginHive Shipping Label App generates shipping labels as PDF files, allowing you to use virtually any printer connected to your system. Whether you are on a Mac or Windows computer does not affect printer compatibility with the app. For printing PostNord labels, you can use any thermal printer recommended by PostNord. After generating the PDF label, adjust your printer’s paper settings accordingly to ensure proper label printing. There is no restriction on printer models from the app’s side as long as your local system recognizes the printer.

When did we start using the carrier PostNord – MyPack Home All Consignee Fulfilled, and why can’t I search shipments before May 28th?

The shipping automation rule in the app was last updated on May 16, 2025. It is likely that the update to use the PostNord – MyPack Home All Consignee service was done on or around that date, which explains why orders before May 28th do not show this carrier. Since there are no logs available to track exact changes, this is the best estimate. To ensure that all upcoming orders use your preferred carrier, you can update the automation rule in the app with the desired service.

Where can I find the API keys for integrating my PostNord account with PluginHive?

To integrate your PostNord account, you do not directly use API keys but rather your PostNord Party ID (also known as the PostNord Customer Number). Follow these steps to connect your PostNord account to PluginHive: 1. Locate your PostNord Party ID (PostNord Customer Number) provided by PostNord. 2. Visit the detailed guide at https://www.pluginhive.com/postnord-account-register/ which explains how to link your PostNord account within the PluginHive app. 3. Use this Party ID within the integration settings in PluginHive to enable the connection. 4. If you face difficulties, you can request assistance from PluginHive support, who can connect your account from their end with your Party ID. 5. Optionally, schedule a call with PluginHive support for live help using their appointment link. This process eliminates confusion about API keys by specifically requiring the Party ID for integration.

Where can I find the correct HS Code to assign to my products for PostNord shipments?

HS Codes are standardized global codes that classify products for international trade. You can find the correct HS Code for your products by: 1. Visiting official customs or trade websites that provide HS Code lookup tools (such as the World Customs Organization or your local customs authority). 2. Searching by product type or description to identify the applicable code. 3. Using these official codes ensures your shipment clearance with PostNord and international customs goes smoothly.

Where can I find the Party ID required for integrating my PostNord account with the PH MultiCarrier Shipping Label app?

To find your Party ID for PostNord account integration with the PH MultiCarrier Shipping Label app, follow these steps: 1. Visit the PluginHive article at https://www.pluginhive.com/postnord-account-register/ which provides detailed instructions on how to locate your Party ID. 2. Watch the step-by-step tutorial video available at https://youtu.be/kAnBobUtRHg?si=It9Q9FcPJDGzNUMN for visual guidance on retrieving your Party ID. 3. The Party ID is a credential required to successfully add and integrate your PostNord shipping account within the app. If you encounter any issues or need additional help during the process, you can contact PluginHive support for further assistance.

Where should I place my Postnord API code, or is it enough to use just the customer number?

You only need to add your Postnord customer number in the Postnord section of the app. There is no requirement to enter an API code for integration. To connect your Postnord account, refer to the registration and setup guide provided at https://www.pluginhive.com/postnord-account-register, which will help you complete the setup using your customer number.

Who should I contact for technical support regarding PostNord API integration and customs documentation issues?

For technical queries related to PostNord API integrations and customs documentation: 1. Contact PostNord’s integration support team via email at [email protected]. 2. PostNord also provides developer resources and guidelines at https://guide.developer.postnord.com/. 3. For customer service inquiries, PostNord customer service can be reached at +46 (0)771-33 33 10. 4. When using third-party apps like PluginHive, coordinate with their support teams to align integration processes. Using these contacts ensures you are reaching the correct PostNord technical team for API and customs declaration support.

Why am I getting an error when creating a PostNord shipping label from Sweden to Denmark, and how can I fix it?

The error “Unable to allocate id for this basicServiceCode: 30, from country: SE, to country: DK” occurs because the selected service “MyPack Home Small (Parcel Letter)” is not available for shipments from Sweden to Denmark. To fix this: 1. Choose a different international PostNord service for orders shipping to Denmark by navigating to the order in your app or Shopify portal. 2. Click on the Order Number > Current Carrier & Service > Select the Service dropdown and pick an appropriate international service. 3. Ensure that your products include Harmonized System (HS) codes, which PostNord requires for international shipments.

Why am I getting extra charges labeled as ‘Faulty EDI’ from PostNord for around 70% of my orders, and how can I fix this in the PluginHive app?

The ‘Faulty EDI’ charges often occur because the required email details are not being sent from your system to PostNord, causing data exchange errors. To fix this, you need to enable sending email details in the carrier settings within the PluginHive app by following these steps: 1. Log in to your PluginHive app. 2. Navigate to **App > Settings > Carriers**. 3. Select **PostNord** from the list of carriers. 4. Go to the **Other Details** section within the PostNord settings. 5. Find and enable the option labeled **Do you want to send email Details?** 6. After enabling this option, click **Connect & Save** to update your settings. Enabling this setting ensures that the necessary user email data is transmitted correctly to PostNord’s system, which can prevent the ‘Faulty EDI’ error and avoid unnecessary extra charges. If the issue persists after this change, please gather more detailed error information to allow further investigation.

Why am I receiving an error when trying to generate labels for international parcels with PostNord, and how can I resolve this?

The error likely occurs because PostNord does not support untracked service shipments (such as “International Parcel”) to certain destinations like Estonia. This causes label generation to fail for affected orders. To resolve this: 1. Verify the destination country and whether the selected PostNord service supports untracked shipping to that location. 2. If untracked service is unavailable, select a different available PostNord service compatible with the destination, such as a tracked service, within the PluginHive app. 3. Generate the shipping label again using the compatible service. Always check the supported services per destination before creating shipment batches to avoid such errors.

Why am I unable to show calculated PostNord shipping rates at checkout using the PluginHive app?

PostNord does not provide calculated shipping rates via its API, so displaying PostNord’s calculated rates at checkout through the PluginHive app or similar Shopify apps is not possible. Additionally, to show calculated rates during checkout for supported carriers, your Shopify store must have the “Carrier Calculated Shipping” (CCS) feature enabled. Since you are on the Basic Shopify Plan, this feature may not be active. To resolve this: 1. Contact Shopify support to request enabling the Carrier Calculated Shipping feature for your store. 2. Once Carrier Calculated Shipping is enabled, notify PluginHive support. 3. PluginHive can then schedule a screen-shared onboarding session to help you set up the app and configure shipping rates from supported carriers like DHL. 4. Explore other supported carriers such as DHL that offer calculated rates if PostNord’s rates cannot be used. This approach ensures you can display real-time shipping rates at checkout for carriers supported by Shopify and PluginHive.

Why are a lot of my orders still showing as “in transit” even though the packages have been delivered and customers are not receiving pickup notifications for PostNord MyPack Collect shipments?

For PostNord MyPack Collect and DPD 2 Shop services, customers should receive notifications (via SMS or email) once their shipment is ready for pickup. If orders remain “in transit” and customers do not get alerts, it is important to: 1. Confirm with PostNord whether your account requires enabling any specific notification service for MyPack Collect shipments. 2. If such special notification services exist, ensure that they are properly activated on your PostNord account. 3. Verify with PostNord the exact service or setting required to trigger customer notifications upon shipment availability at the pickup point. By confirming and enabling these notification services, you can help ensure customers are properly alerted to pick up their packages and avoid delays or confusion.

Why are CN22/CN23 customs documents not generated when creating PostNord MyPack Collect shipping labels for international shipments via the PH Multi Carrier Shipping Label app, and how can this be resolved?

For PostNord MyPack Collect service (Service Code 19), CN22 or CN23 customs documents are not generated because this service uses customs EDI information instead of traditional CN22/CN23 forms. CN22/CN23 forms are applicable only for postal services such as letters. To ensure correct customs compliance and avoid shipment delays or returns: 1. Use the Customs EDI data specified by PostNord for service code 19 shipments. 2. Refer to the PostNord developer guide (https://guide.developer.postnord.com/) where example customs invoices and the required customs EDI format are provided. 3. PluginHive has enabled the customs declaration support in the PH Multi Carrier Shipping Label app for MyPack Collect shipments. 4. Generate shipping labels for international addresses using the updated app version to obtain the necessary customs EDI-based documentation automatically. This approach ensures customs documentation is submitted correctly via the API, preventing shipments from getting stuck in customs.

Why are emails not being sent to my customer and webshop email when PluginHive sends information to my carrier PostNord, and how can I enable these email notifications?

By default, email notifications to both your customer and your webshop email may not be enabled when PluginHive sends information to PostNord. To ensure these emails are sent: 1. Navigate to the PluginHive app’s main menu. 2. Go to **Settings** > **Carriers** > **PostNord**. 3. Select the **Other Details** section. 4. Locate and enable the option labeled **”Do you want to send email Details?”** 5. Save your changes. Once this option is enabled, both your customer and webshop email addresses will receive notifications when shipment details are forwarded to PostNord.

Why are multiple labels generated for each item in an order, and how can I prevent PostNord from charging for each item as a separate package?

This issue happens because you have enabled the “Box Packaging Method” in the PluginHive app settings but have not set up boxes or product dimensions. To fix this and generate only one label per order (or per box), do the following: 1. Go to the PluginHive app, navigate to Settings > Shipping > Packaging. 2. Under Box Packaging Method, add the specific boxes you use for shipping by entering their dimensions (length, width, height, and weight). 3. Add the dimensions and weights for your products accurately so the app can calculate how products fit into the boxes. 4. Once the boxes and product dimensions are set, the system will combine items into the correct packages according to box sizes, generating fewer labels per order and preventing PostNord from treating each item as a separate package. This setup reduces shipping costs by properly consolidating items into fewer shipments.

Why are my customers’ email addresses not being received by PostNord through PluginHive Multicarrier, and how can I fix it?

To ensure that customer email addresses are sent to PostNord, you need to enable the option to send email details within the PluginHive Multicarrier app. Follow these steps: 1. Go to your PluginHive app dashboard. 2. Navigate to **Settings** > **Carriers** > select **PostNord**. 3. Under the **Other Details** section, find the option labeled **”Do you want to send email Details”**. 4. Enable (check) this option to allow sending customer email information to PostNord. 5. Save the settings. Note that this change applies only to new orders created after enabling the option. Once enabled, customer email addresses will be included in the shipment data sent to PostNord, resolving the issue.

Why are my orders suddenly being registered as PostNord Norway instead of PostNord Sweden, and will this affect the shipping costs?

Currently, there is a known issue where the Carrier Name may appear as PostNord Norway in your Shopify Orders page above the tracking number, even though the shipments are processed via PostNord Sweden. This display inconsistency will be corrected in an upcoming app update. Importantly, this visual discrepancy does not affect the actual shipping or tracking of your orders, nor does it impact the freight costs. If you are seeing the order itself registered as PostNord Norway for shipping, it is recommended to verify the shipping label generated by the app. The labels and tracking numbers should correspond to your PostNord Sweden account. To confirm, you can: 1. Check the shipping label generated within the app for the specific order. 2. Verify the tracking number format to ensure it matches PostNord Sweden’s conventions. If you continue to see discrepancies or have concerns about pricing differences, please share a screenshot showing the issue along with the order number so further investigation can be done.

Why are my PostNord shipping labels failing to generate with the error “Unable to allocate ids for service”?

This error usually indicates a temporary issue on PostNord’s side, such as momentary downtime affecting their system. When you encounter the “Unable to allocate ids for service” error during label generation, it means PostNord’s servers are unable to allocate the necessary shipment IDs. In such cases, the recommended action is to: 1. Wait for some time, especially if it coincides with holidays or high-traffic periods that affect PostNord’s server availability. 2. Retry generating the shipping labels after the delay. 3. If the issue persists after multiple attempts and sufficient wait time, contact PluginHive support with details of the error for further investigation.

Why are my PostNord shipping labels generated as test labels with “TEST” on the barcode despite configuring the Production Key and entering my customer number in PluginHive MultiCarrier Shipping Label app?

If your shipping labels are appearing as test labels, it usually means the app is still operating in test mode or the production settings are not fully applied. To resolve this: 1. Verify that the PostNord account details, including the customer number, are entered correctly in the app settings. 2. Confirm that you have created and entered the Production API Key from the PostNord Developer Portal correctly into the app. 3. Ensure that the PluginHive MultiCarrier Shipping Label app is set to “Production Mode” rather than “Test Mode” within your Shopify store’s app configuration. 4. The PluginHive support team may need to update your shipping rules settings in the app to link them properly with your PostNord production account. If after these checks labels are still generated as test labels, contact PluginHive support to have them review and reprocess your orders and update the app configuration on their side. This can result in successfully generating production labels as confirmed in a resolved case where PluginHive support updated rules and account linkages directly, enabling labels without the “TEST” watermark.

Why are my PostNord shipping labels printing as test labels instead of actual shipping labels?

When PostNord labels print as test labels, it usually means the ‘Production Key’ has not been enabled in your PostNord account settings. To fix this: 1. Go to the app’s Settings tab. 2. Navigate to Carrier settings and select PostNord. 3. Locate the option labeled ‘Production Key’ and enable it. 4. Connect or reauthorize your PostNord account if necessary. 5. Cancel any previously generated internal test labels by going to Orders → Select Orders → Cancel Shipment. 6. Generate new labels after enabling the production key to get actual shipping labels. This process switches your label generation from test mode to live mode, allowing you to print valid shipping labels for your orders.

Why are PostNord shipping labels generated as test labels in PluginHive, and how can I generate production labels instead?

PostNord labels are generated as test labels if the Production Key is not enabled for the PostNord account within the PluginHive app. To generate production labels, follow these steps: 1. Log into your PluginHive dashboard and navigate to the PostNord integration settings. 2. Locate the PostNord account configuration and check if the “Production Key” or equivalent option is enabled. 3. If it is disabled, enable the Production Key to switch from test mode to live production mode. 4. Save the settings. 5. Retry generating the shipping labels, which should now be live production labels instead of test labels.

Why are the shipping labels I printed for orders 21958, 21959, and 21960 not scan-readable by PostNord even though they appear registered on PostNord.com?

This issue can occur if the labels, despite being printed and showing tracking numbers, are not properly registered in PostNord’s scanning system. Since other batch shipments work fine, this is likely a specific registration problem for these orders. You should contact PostNord support to confirm why these particular labels are not scannable, and request a valid reason or resolution from them. Alternatively, if you provide your PostNord account representative’s contact, PluginHive support can reach out on your behalf to investigate further.

Why are the shipping rates displayed for PostNord orders incorrect, and how does the billing work if the rates are not synced live?

PostNord does not provide live shipping rates through their API, so the shipping rates shown in the app are placeholder or dummy rates. This means the displayed shipping price is not the actual cost. You do not need to worry about this discrepancy because you will be charged the actual shipping amount by PostNord only when a shipping label is generated. Typically, the final charged amount will be less than the dummy rate shown in the app.

Why are the shipping rates shown in the PluginHive Multi Carrier app not the actual live rates from PostNord?

PostNord does not provide live shipping rates through their API. Therefore, the shipping rates displayed in the PluginHive Multi Carrier app are not real-time rates but rather the order price itself. When you process orders using the app, you will be charged the actual shipping rate directly by PostNord. This means the app shows estimated or placeholder rates, and final charges occur after shipment processing.

Why can’t I connect my PostNord account to the PluginHive Multi Carrier Shipping Label app?

To connect your PostNord account to the PluginHive app, you must provide your Party ID or Customer Number, which is available on the PostNord Developer portal. Follow these steps: 1. Log into the PostNord Developer portal and locate your Party ID or Customer Number. 2. Enter this ID correctly in the PluginHive app’s PostNord account setup section. 3. Refer to the official guide for detailed instructions: https://www.pluginhive.com/postnord-account-register/ If you encounter difficulties, you can schedule a free onboarding call via Zoom with PluginHive support for personalized assistance. Use the provided booking link to choose a convenient time. Additionally, you have a 14-day free trial to test and configure the app fully before committing. Reach out to support for any further questions during setup to ensure your account connects successfully.

Why can’t I find the Postnord Parcel Locker service separately in the PluginHive app, and how is it listed for label generation?

The Postnord Parcel Locker service is integrated within the PluginHive app under the name “MyPack Collect” rather than being listed as a separate service. For label generation purposes, this Parcel Locker service is used interchangeably with MyPack Collect. Therefore, when selecting shipping services for Postnord in the app, you should choose MyPack Collect to utilize the Parcel Locker option. If further assistance or clarification is needed regarding label generation or service selection, you can contact the support team.

Why can’t I print a label for a PostNord order shipping from Sweden to Norway, and how do I fix label generation for international PostNord shipments?

The failure to print labels for PostNord shipments from Sweden to Norway occurs because the selected PostNord service “Varubrev Ekonomi” is not valid for international shipments. To resolve this issue: 1. In the order details, choose a PostNord service that supports international shipping. For example, select “Varubrev 1:a Klass,” which supports shipments to Norway. 2. Alternatively, log in to your PostNord portal and verify which services are available and suitable for your specific international shipment requirements. 3. Use the corresponding service option in the PluginHive app accordingly. Ensuring the correct service selection will enable successful label generation for shipments across Nordic countries.

Why can’t I use PostNord Ship Connect with Shopify through the PluginHive app?

Some users may face compatibility or usage limitations when connecting PostNord Ship Connect with Shopify via the PluginHive app. If certain functionalities or requirements from PostNord Ship Connect do not integrate well with Shopify’s platform, it may prevent smooth usage. In such cases, it is advisable to consider alternative carriers, like DHL Freight or UPS, that are fully supported and integrated within the PluginHive Multi Carrier Shipping Label App for Shopify.

Why can’t live shipping rates from PostNord be displayed at the Shopify checkout using the PH MultiCarrier app?

PostNord does not provide live shipping rate APIs, so the PH MultiCarrier app cannot fetch or display live calculated rates for PostNord services at Shopify checkout. This limitation is due to PostNord’s carrier system and is not a limitation of the app. To handle PostNord shipping rates: 1. Use Shopify’s shipping settings or the PluginHive app to create custom flat shipping rates labeled with PostNord service names. 2. These flat rates will appear at checkout instead of live calculated rates. 3. Be aware that the shipping price shown for PostNord services is usually a fixed rate or may default to the order total, not the actual carrier-calculated shipping cost.

Why can’t PostNord shipping rates be shown at checkout through PluginHive?

PostNord does not provide shipping rate information through their API, which means live shipping rates cannot be fetched or displayed during checkout on your online store. You can still use the PluginHive app to generate PostNord shipping labels and fulfill orders, but shipping costs for PostNord shipments must be calculated and displayed separately (e.g., fixed rates or manual entry), as live rate calculation is not supported for this carrier.

Why did PostNord reject the shipping labels printed via the PluginHive Multicarrier Shipping app due to missing product codes and no electronic information logging, while manually printed labels through PostNord’s “Skicka direkt business” worked fine?

Shipping labels generated by the PluginHive Multicarrier Shipping app are created directly through PostNord’s API, which should ensure correct and compliant labels. However, if PostNord rejects labels citing missing product codes or absence of electronic shipping information, this could be caused by a discrepancy or a technical issue in data transmission between the app and PostNord’s system. To address this: 1. Verify the order details and shipping product codes in the PluginHive app to ensure that all required fields and product selections are correctly configured. 2. Collect specific error codes or rejection reasons provided by PostNord at the drop-off point to understand what exact information was missing. 3. Share the affected order numbers and rejection details with PluginHive support to enable them to analyze the API request and label generation logs. 4. If needed, PluginHive can liaise with PostNord to investigate potential bugs or data mismatches. 5. As a workaround, you can print labels directly via PostNord’s own interface (“Skicka direkt business”) which ensures compliance at the cost of manual entry. Until the issue is resolved, closely compare the manually printed labels with app-generated ones to identify any discrepancies in the label content or format.

Why do all Postnord shipping services show the same price of 450 kr instead of their actual rates in the price list?

Postnord does not provide real-time shipping rates through their API; therefore, the prices displayed in the system are placeholder or dummy rates (e.g., 450 kr for all services). When you generate a shipping label, the actual cost will be charged according to the Postnord rate card associated with your account. To see accurate rates, refer to your official Postnord contract or billing, as the system itself cannot fetch live pricing from Postnord.

Why do all shipping alternatives show the same price of 39 SEK for Postnord shipping rates inside the PluginHive app order interface, and does this require Carrier Calculated Shipping to display real-time rates?

The uniform price of 39 SEK you see for all Postnord shipping methods inside the PluginHive app is a proxy or placeholder rate rather than a real-time fetched rate. This happens because Postnord’s API does not provide live shipping rates at checkout. Therefore, the system defaults to a static price for display purposes. To obtain live shipping rates at checkout from carriers, you need to enable Carrier Calculated Shipping (CSS) in Shopify, which is only available on Shopify plans above Basic or by paying an additional fee to add this feature. Since the Shopify Basic plan does not include CSS, real-time rate fetching cannot be enabled without upgrading or adding the feature. In the meantime, you can generate shipping labels manually within the PluginHive app using your Postnord Business Account, which will allow you to fulfill orders despite the placeholder rates shown.

Why do I receive package status emails from PostNord customers (e.g., “on the way” or “delivered”) when I have not entered my contact information anywhere?

These notifications are sent because the email field for the recipient is missing in the Shopify order details. When the app generates shipping labels, the recipient email is a required field, and if it is missing, the app incorrectly passes your (merchant’s) email id as the recipient email to PostNord. Consequently, you receive tracking notifications intended for customers. To fix this issue: 1. Ensure that every Shopify order’s recipient address includes the customer’s correct email address before generating labels. 2. Alternatively, you can disable the option “Do you want to send email Details?” in the PostNord carrier settings within the app to stop sending recipient email details to PostNord. This will prevent notifications from being triggered to incorrect email addresses.

Why do labels fail to create for orders shipping with the PostNord Rek service, and how can I fix this issue?

Label creation fails because required fields are missing in the shipment data, specifically the Harmonized System (HS) Tariff Number and the phone number for the shipping address. To resolve the issue: 1. Add the HS Code (Harmonization Code) to all products in the store: – Go to Products -> All Products in the PluginHive app. – Click on each product name to open its details. – Under the Customs section, click the Edit option. – Enter the correct HS Tariff Number for the product. – Save the changes. 2. Add the phone number to the shipping address for affected orders: – Navigate to Orders and click on the specific order number (e.g., 6125, 6123). – Select Edit Shipping Address. – Enter the recipient’s phone number. – Save the updated shipping address. 3. After updating products and shipping addresses: – Go back to the Orders page. – Select the updated orders. – Click Prepare Shipment. – Select the orders again and then click Generate Labels. This sequence ensures all mandatory data is provided, allowing successful label creation for PostNord Rek shipments.

Why do labels printed directly from the PostNord portal show no content and exclude the phone number, but labels generated via the PluginHive app do not? Can the phone number be excluded from labels generated via the app?

When printing labels directly from the PostNord portal, there is an option to omit content details and the phone number from the label. However, when generating labels through the PostNord API (which PluginHive uses), the phone number is a mandatory field and must appear on the label. The content section will also always be shown as per PostNord API requirements. Currently, the phone number cannot be excluded from labels generated via the PluginHive app due to compliance with PostNord’s specifications.

Why do my PostNord shipping labels print only one barcode when the preview picture shows two barcodes?

The number of barcodes printed on a PostNord shipping label depends on the label size setting in your PostNord account configuration. If your labels print with one barcode but the preview shows two, it is likely because your PostNord account label size is set to “Standard,” which generates labels with two barcodes. To address this: 1. Check the label size setting in your PostNord account settings within the app. 2. If you want a different barcode format or label size, provide more specific details about your requirements. 3. Adjust the label size or request support with the exact label specifications you need. Currently, setting the label size to Standard causes the label to generate with two barcodes visually; if you need a different layout, further customization or clarification is required.

Why do PostNord shipping labels for orders to the USA no longer show the country code after the latest PluginHive app update, while labels for other countries still do?

The country code is passed correctly in the label requests for all orders, including those to the USA. However, PostNord’s label format appears to have changed independently, resulting in the country code not being printed on labels destined for the USA. No changes have been made on the PluginHive app side or in the label request flow that would cause this behavior. This seems to be a format change implemented by PostNord itself and is specific to USA shipments, while labels for other countries continue to show the country code as before.

Why does PluginHive generate a commercial invoice when sending untracked international letters via PostNord?

A commercial invoice is generated because it is an essential document for all international shipments. It acts as a contract and proof of sale between the seller and buyer, and is required for customs clearance. The commercial invoice provides customs authorities with details like the quantity, value, and description of the shipped items, allowing accurate assessment of import duties and taxes. This document is automatically created to comply with international shipping regulations.

Why does PluginHive provide live calculated shipping rates for DHL but not for PostNord?

The ability to display live calculated shipping rates depends on whether the shipping carrier offers such data through their API. DHL supports live shipping rates via their API, allowing the PluginHive app to retrieve and display these rates seamlessly at checkout. In contrast, PostNord does not provide live shipping rates through their API, which is an external limitation, not a PluginHive app constraint. As a result, live rate calculation for PostNord is not possible within the app.

Why does the automation rule in PluginHive select the service “Varubrev Ekonomi” instead of “Postnord MyPack Home Small” for my orders, and how can I set it to always use “MyPack Home Small”?

When an automation rule in PluginHive includes all services in its configuration, the system automatically selects the first available service by default, which in this case is “Varubrev Ekonomi.” To ensure that the service “Postnord MyPack Home Small” is applied to all your orders, follow these steps: 1. Navigate to the PluginHive app and go to **Settings > Automation > Setup Rule**. 2. Open the relevant automation rule you want to modify. 3. In the **Action Details** section, check the list of selected services. 4. If all services are selected by default, deselect all except **MyPack Home Small**. 5. Save the updated automation rule. 6. Monitor incoming orders to verify that the service is now automatically set to “MyPack Home Small.” By selecting only the desired service in the rule, the automation will apply it consistently without reverting to other available services. If further assistance is required, contact support with details of your configuration.

Why does the price shown for PostNord shipping in the app match the total product price instead of the actual shipping cost?

PostNord does not provide calculated shipping rates via its API, so the shipping cost displayed in the app is a placeholder value equal to the order value. This is normal behavior. When you generate PostNord labels with the app, you will be charged according to the actual PostNord rates available on your account, not the placeholder shown. Therefore, the displayed shipping price is not the final charge and is only indicative until label generation.

Why does the shipping cost show as the total order value instead of the actual Postnord shipping rate?

Postnord does not provide shipping rates through their API. As a result, the app cannot retrieve actual shipping costs and will show the total order price as the shipment price by default. This displayed amount can be safely ignored since it does not reflect the real shipping cost.

Why does the shipping cost shown in the app appear expensive and not reflect live carrier rates for PostNord shipments?

The PostNord carrier account integrated with the app does not provide live shipping rates. To enable label generation, the app displays the order total as the shipping amount, which may seem expensive or inaccurate. However, the actual shipping cost charged when processing orders will be the correct amount billed by PostNord, which could be less than the displayed amount. This method allows label creation without live rate fetching but ensures accurate billing after processing.

Why does the shipping method always show as a flat ‘Normal’ rate of 49 SEK at checkout instead of a cost based on the weight of the books when using the PH MultiCarrier Shipping Label app with PostNord?

PostNord does not provide calculated shipping rates via its API, so it is not possible to display dynamic PostNord-calculated shipping costs at checkout through the PH MultiCarrier Shipping Label app. The shipping method showing as a flat rate (e.g., 49 SEK) is the standard flat shipping rate configured in your Shopify shipping settings. To manage this: 1. Review and update your flat rate shipping settings in Shopify under Settings > Shipping to ensure they match your desired pricing structure. 2. Use the PH MultiCarrier Shipping Label app primarily to generate PostNord shipping labels after the order is placed. 3. The app will also allow you to request pickups and provide tracking information to your customers. 4. Understand that while the checkout shows flat or manual shipping rates, label creation and shipping fulfillment will be handled through the app using PostNord’s services. If you require personalized assistance, consider scheduling a support session with the PluginHive team for configuration help.

Why doesn’t my PostNord shipping option show up with real-time rates at the Shopify checkout using the PluginHive Multi Carrier Shipping Label app?

PostNord does not provide real-time calculated shipping rates through its API, so the app cannot display dynamic shipping rates from PostNord at checkout. Instead, you need to set fixed shipping rates manually in Shopify to show shipping options for PostNord. You can do this by: 1. Going to your Shopify admin, then navigating to **Settings > Shipping and Delivery**. 2. Under the **General Shipping Rates** section, select the shipping zones where you want to enable PostNord shipping. 3. Click **Add Rates** for each zone and enter the fixed shipping cost you want customers to pay at checkout. This setup will display your predetermined flat shipping rates at checkout for the PostNord carrier. The PluginHive app can still be used with PostNord for label generation, shipment pickup scheduling, order fulfillment, and tracking, but live rate calculation at checkout is not available.

Why is the customer phone number not appearing on the shipping label generated via the PluginHive app for the PostNord carrier, even though it is present in Shopify and the app?

The phone number field on the PostNord shipping label is controlled by PostNord’s API, not by the PluginHive app. The app sends customer information to PostNord, but the format and content of the shipping label are determined entirely by PostNord’s system. To verify if the issue is on PostNord’s end, you can try generating a shipment label directly from the PostNord portal with the same customer details and check if the phone number appears. If the phone number remains blank on labels generated via PostNord’s portal, you should contact PostNord support to confirm whether they support including the phone number on shipping labels and whether their system is correctly receiving this data.

Why is the estimated shipping cost different from our contract rates with PostNord, and what should I check?

The estimated shipping cost might differ from your contract rates if required shipping details or codes are missing or incorrect, causing the app to fall back on default or non-contracted rates. To address this: 1. Verify that all products have the correct HS Tariff Numbers added in the PluginHive app, as customs classification affects shipping cost calculations. 2. Ensure that the shipping address contains complete and accurate information, including the recipient’s phone number and other required fields. 3. Confirm that your PluginHive MultiCarrier Shipping Labels app is properly linked and synchronized with your PostNord contract account to apply negotiated rates. 4. If discrepancies persist after correcting product and order data, reach out to PluginHive support with your store details to review the integration and contract mapping. By ensuring complete customs data and accurate shipping addresses, your estimated shipping costs will better reflect your PostNord contract rates.

Why is the label generation failing for my orders when shipping from Sweden to Denmark using PostNord, and how can I fix it?

The label generation fails because the selected shipping service, “MyPack Home Small (Parcel Letter),” is not available for shipments from Sweden (SE) to Denmark (DK) with the specified customer number. To fix this issue: 1. Navigate to the app menu and go to **Settings > Automation Setup**. 2. Select the shipping rule you are using and click **Edit**. 3. Under **Action Details**, add the appropriate international shipping service compatible with Sweden to Denmark shipments. 4. Update and save the rule. 5. Return to the specific order in your dashboard, go to **Rate Summary**, and select the newly added shipping service. 6. Retry generating the label using this updated service.

Why is the PostNord Varubrev 1:a Klass shipping service weight limit set to 2 kg in the PluginHive app when the PostNord portal allows up to 3 kg?

The PostNord API used by the PluginHive app currently supports a maximum weight limit of 2 kg per box for the Varubrev 1:a Klass service. This limitation means that when generating shipping labels via the API (and thus the PluginHive app), weights above 2 kg are not accepted for that service. Although the PostNord portal itself allows up to 3 kg, this higher limit is not exposed through their API. To work around this limitation: 1. Split orders exceeding 2 kg into multiple boxes, each weighing up to 2 kg, and generate separate shipping labels accordingly. 2. Alternatively, select a different shipping service that allows a higher weight limit via the API. 3. If clarification or changes are needed, you can contact PostNord directly regarding their API weight restrictions. This ensures compliance with the API constraints while processing shipments through PluginHive.

Why is the shipping carrier sometimes showing as “PostNord Norway” or “PostNord Logistics” in Shopify orders even though I have selected Sweden as the country of origin in the PostNord account?

This issue occurs because of an error in displaying the correct PostNord carrier name when fulfilling shipping labels through the app. Although you select Sweden as the origin country and generate labels correctly using the “PostNord Sweden” account, Shopify updates the tracking number with an incorrect carrier name such as “PostNord Norway” or “PostNord Logistics.” This incorrect display does not affect the actual tracking or shipping service, just the carrier name shown in Shopify. The app development team has identified this as a bug and has since enhanced the app to correct the carrier and service name display in tracking emails and Shopify order details. You can continue using the app confidently as tracking functions correctly despite this display error.

Why was PostNord selected for shipping instead of UPS Expedited when the automation rule setup specifies UPS Expedited for the “FREE UPS Expedited” shipping method? Is it okay to have both Automation Rules and Carrier Selections set in the app?

The automation rules and carrier selections can coexist, but discrepancies can arise if rules are not perfectly aligned with carrier configurations. In your case, the order #32390 was confirmed to be fulfilled with UPS Expedited as expected, and the automation rules were configured correctly. However, manual selection or misalignment between automation rules and carrier settings might cause unexpected carrier assignments like PostNord. It is important to ensure that automation rules precisely match the shipping method names and the carrier selections reflect those methods accurately to avoid mismatches.

Why were PostNord shipping labels generated via the PluginHive Multicarrier Shipping app suddenly rejected with the error “product code missing” despite working fine previously?

The “product code missing” rejection from PostNord typically indicates that required shipping product codes were not correctly transmitted from the PluginHive app to PostNord via their API. Although the app has worked previously, possible causes include: 1. A recent change or glitch in the shipping product code mapping within the PluginHive app settings. 2. Missing or altered mandatory data fields (such as weight, dimensions, or shipping method) on the affected orders. 3. Temporary API or integration issues between PluginHive and PostNord that may disrupt proper data transfer. To troubleshoot: – Verify shipping method mappings in PluginHive reflect correct PostNord product codes for all orders. – Confirm all required shipment details are complete and accurate in each order before label creation. – Cross-check if there have been any recent app updates or configuration changes affecting PostNord integration. – Collect error messages and document which orders were affected. – Report these findings and affected order details to PluginHive support to enable API log analysis and escalate to PostNord if necessary. If immediate label printing is urgent, use PostNord’s manual “Skicka direkt business” interface as a workaround until the integration issue is resolved.

Will the incorrect carrier name issue impact the delivery or tracking of shipments generated via the PostNord integration in the PluginHive app?

No, the incorrect carrier name display in Shopify orders or tracking emails does not affect the actual shipment, delivery, or tracking of your packages. The tracking numbers and shipping services used are correct and function properly. The issue is limited to how the carrier name is shown in Shopify’s order details and tracking notifications. Thus, your packages will be delivered as expected, and tracking will update normally.

Will the shipping label price reflect the rates agreed upon in my contract with PostNord?

Yes, the app uses the rates configured on your PostNord account. When you generate a label through the PH MultiCarrier Shipping Label app, the price charged corresponds to the rates in your PostNord contract. This ensures that any negotiated discounts or fixed pricing you have with PostNord will be honored during label generation.

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Shopify Multi Carrier Shipping Label App