Refunds & Cancellations – WooCommerce Bookings and Appointments FAQs

Can customers manage their bookings, such as cancellations, from within the My Account section using the PluginHive Bookings plugin?

Yes, customers can manage certain booking actions through the My Account section. The PluginHive Bookings plugin allows customers to cancel their bookings from the My Account area, provided they do so at least 72 hours in advance of the appointment. After cancellation, customers will need to initiate a new booking for future sessions.

Can I customize the refund process based on how many days before use a booking is canceled with different percentages refunded?

The Bookings plugin manages only the calendar and booking mechanism on the product page. Functions related to payment processing, refunds, and custom refund rules based on cancellation timing must be handled through the WooCommerce plugin or other WooCommerce-compatible solutions. The Bookings plugin does not provide direct control over payments or automate refunds or deduction calculations; these actions must be configured separately in your WooCommerce setup.

Can I delete past appointments in the PluginHive WooCommerce Bookings and Appointments plugin, and what happens when I do so?

Yes, you can delete past appointments by selecting the bookings you want to delete on a page and using the ‘Delete Bookings’ option. This process is detailed in PluginHive’s documentation. Deleting bookings removes them from the plugin, but it does not cancel the booked slots, nor does it send a cancellation email to users.

Can I delete past appointments in the PluginHive WooCommerce Bookings and Appointments plugin, and what happens when I do?

Yes, you can delete past appointments by selecting all bookings on a page and using the 'Delete Bookings' option in the plugin. However, deleting bookings will not cancel the booked time slots nor trigger any cancellation emails to users. If you need detailed steps, refer to the Delete Bookings section of the plugin documentation: https://www.pluginhive.com/knowledge-base/setup-guide-woocommerce-bookings-and-appointments-plugin/#reports.

Does PluginHive booking support online booking cancellation by renters?

Yes, PluginHive booking allows renters to cancel their bookings through the online platform. You can configure your booking settings to permit cancellations according to your business policies and needs.

Does PluginHive offer a refund policy if the WooCommerce Bookings & Appointment plugin does not meet my requirements?

Yes, PluginHive offers a 30-day refund policy. If the plugin does not satisfy your business requirements, you can request a refund within 30 days of purchase.

How can I cancel an order placed without applying a coupon code and reorder using the coupon?

If you have accidentally placed an order without applying your intended coupon code, contact PluginHive support as soon as possible with your order details. You can request to cancel or refund the original order. Once your refund is being processed, you may proceed to reorder the product using the correct coupon code. PluginHive's team will process your refund, and you will receive confirmation once it's completed. Refunds may take a few days to be credited to your account, depending on your payment provider.

How can I increase the time allowed for an administrator to confirm or cancel WooCommerce Bookable product reservations before they are automatically cancelled?

The automatic cancellation time for WooCommerce Bookable product reservations is controlled by the WooCommerce "Hold Stock" setting, not the bookings plugin itself. By default, WooCommerce holds stock for 60 minutes after a booking is placed. If payment is not made within this period, the booking/order is cancelled and the slot becomes available again. To adjust or remove the hold stock period:

1. Go to your WordPress Admin Dashboard.
2. Navigate to WooCommerce -> Settings -> Products -> Inventory.
3. Find the "Hold Stock (minutes)" field.
4. Increase the value (in minutes) to give administrators more time to confirm or cancel. For example, set it to 180 for 3 hours.
5. Alternatively, leave the field blank if you do not want WooCommerce to automatically cancel unpaid bookings.

How can I send an automated reminder email to customers 24 hours before their rental return date using your plugin?

Sending an automated reminder email to customers 24 hours before their rental return date is not currently available as a built-in feature within the plugin. If you require this functionality, custom development can be explored. PluginHive offers customizations starting at $500, with the exact price determined after a feasibility assessment. Customizations are non-refundable. If you would like to proceed with a custom solution, please reach out for further details.

How do I cancel my purchase and request a refund for the plugin within the 30-day return period?

To cancel your purchase and initiate a refund within the 30-day return period, please follow these steps:

1. Deactivate the plugin license from your website.
2. Delete the plugin files completely from your website.
3. Confirm to PluginHive support (by replying to their email) that you have deactivated and deleted the plugin.

How long does it take to receive a refund after PluginHive processes it, and how will I be notified?

Once PluginHive confirms your refund has been processed, you will receive a notification including the refund amount and the transaction ID. Refunds are issued via Stripe, and depending on your bank or card provider, it may take a few days for the funds to be credited to your account.

How long does it take to receive the refunded amount from PluginHive once processed?

After your refund is processed by PluginHive, the refund amount will be credited back to your bank account via Stripe. Depending on your bank, it may take a few days for the refunded amount to appear in your account. PluginHive will provide a refund transaction ID for your reference once the refund is complete.

How should I properly handle order deletions or cancellations to ensure booking availability is accurate?

To maintain accurate booking availability:

1. When an order needs to be canceled or deleted, first go to the All Bookings page in your WordPress dashboard.
2. Locate the relevant booking and use the “Cancel booking” option. This will correctly update the availability.
3. Once the booking is marked as cancelled, you can safely delete or move the order to the trash from the Orders page without affecting the booking availability calculation.

If a customer cancels their booking, can I receive an email notification? Am I missing something?

Currently, there is no complete answer provided for this query in the conversation. Please submit another support request for detailed guidance on enabling email notifications for booking cancellations.

Is it currently possible to mark a booking as "Refunded" in the Bookings and Appointments for WooCommerce plugin?

The current version of the Bookings and Appointments for WooCommerce plugin does not support updating the booking status to "Refunded" within the plugin interface. While you can cancel a booking and release the slot, there is no option to designate it specifically as "Refunded." This limitation is planned to be addressed in a future update, but there is no confirmed release date for the "Refunded" status feature at this time. For now, managing refunds must be handled through WooCommerce order statuses rather than within the plugin’s booking status options.

Is it possible to completely remove all traces of a booking or order, so past bookings don’t affect future slot availability?

Yes, to ensure all traces of a booking are removed:

1. Always cancel the booking in the system first, which returns the reserved slots to availability.
2. Then delete the booking/order.
3. This process should clear all relevant data from the booking availability tables.

Is it possible to try a demo of the Bookings and Appointment plugin?

There is no demo or trial plugin available for the Bookings and Appointment plugin. However, a 30-day money-back guarantee is offered, allowing you to try the plugin risk-free and request a refund if it does not meet your needs.

Is there a free trial available for the WooCommerce Bookings and Appointments plugin?

There is no free trial for the plugin. However, you can test all plugin features and assess its compatibility with your needs by accessing the public demo site. Additionally, purchases are covered by a 30-day refund policy if the plugin does not satisfy your business requirements.

Is there a money-back guarantee if the plugin does not suit my business needs?

Yes, PluginHive offers a 30-day refund policy. If the plugin does not meet your requirements, you may request a refund within 30 days of purchase.

Is there a way to try the plugin for free?

Currently, there is no option to try out the WooCommerce Bookings & Appointment plugin for free. However, you are protected by a 30-day refund policy in case the plugin does not meet your business needs. You can purchase the plugin directly and, if it does not satisfy your requirements, request a refund within 30 days.

What does the error “clearance attempt to determine the order editing URL 12345, but the order does not exist” mean, and how can I resolve it?

The error “clearance attempt to determine the order editing URL 12345, but the order does not exist” typically occurs when a process is trying to reference an order ID that has been deleted or not properly created in WooCommerce. Steps to resolve this include:

1. **Check Order History**: Ensure the referenced order (e.g., 12345) was actually created and not immediately deleted or switched between statuses irregularly.
2. **Audit for Manual Database Modifications**: Confirm that no manual edits or cleanup jobs have removed orders directly from the database.
3. **Test with New Orders**: Place new test orders, then cancel them following your standard process. See if the error still appears or if it’s limited to specific orders.
4. **Plugin Compatibility**: Ensure all plugins are up-to-date, and check for any hooks/actions associated with order cancellations in custom plugins or child themes.
5. **Check Logging**: Review WooCommerce > Status > Logs for additional context or earlier related errors to identify the process attempting to access the non-existent order.

What happens if the plugin is not compatible with my theme or does not meet my business needs?

PluginHive offers a 30-day refund policy. If the plugin does not satisfy your business requirements or is not compatible with your theme, you can request a refund within 30 days of purchase. This policy ensures you can try the plugin risk-free.

What if the plugin does not meet my needs—am I eligible for a refund?

If the plugin does not satisfy your business needs, you are covered by a 30-day refund policy. This means you can request a refund within 30 days of purchase if the plugin is not suitable for your requirements.

What is PluginHive's refund policy for plugin purchases?

PluginHive offers a refund policy that is valid for 30 days from the date of purchase. If you are not satisfied with your purchase, you may request a refund within this 30-day period. For further assistance or questions regarding refunds, you can contact PluginHive support.

What is PluginHive's refund policy if the plugin does not meet my needs?

PluginHive offers a 30-day refund policy. If the plugin does not meet your requirements or expectations, you can request a refund within 30 days of your purchase for a hassle-free experience.

What is PluginHive's refund policy if the plugin does not meet my requirements?

All PluginHive plugins come with a 30-day refund policy. You may request a refund within 30 days of purchase if the plugin does not fulfill your requirements.

What is your refund policy for the WooCommerce Bookings and Appointments plugin?

PluginHive offers a 30-day refund policy. If the plugin does not meet your business needs, you can request a refund within 30 days of purchase.

What is your refund policy if the plugin does not meet my requirements?

PluginHive offers a 30-day refund policy. If the booking plugin does not satisfy your business needs, you are eligible for a refund within 30 days of purchase.

What steps should be taken if a plugin-related booking cancellation issue is believed to be site-specific?

If you suspect a booking cancellation issue is specific to your site:

1. Create a staging site that replicates your live website’s setup.
2. Reproduce the issue on the staging site and note the specific steps and affected orders.
3. Share access to the staging site and relevant test order details with PluginHive support. This allows the support team to directly investigate the issue in your environment.
4. After support has completed their investigation, you may safely revoke staging access and terminate the test site.

When a customer pays for multiple reservations using a gift card and later cancels one reservation, why is the refund not returned automatically to the gift card, and can this be managed within the Bookings plugin?

Refunds and payment handling, including refunds to gift cards, are managed by WooCommerce. The PH Bookings Appointments WooCommerce Premium plugin does not control payment processing or refund logistics. For automatic refunding to gift cards, consult the gift card plugin’s documentation or WooCommerce support, as the Bookings plugin does not provide this functionality.

Where can I purchase the WooCommerce Bookings & Appointments plugin?

You can purchase the WooCommerce Bookings & Appointments plugin directly from the PluginHive website using this link: https://www.pluginhive.com/product/woocommerce-booking-and-appointments/. If the plugin does not meet your business needs, PluginHive offers a 30-day refund policy for your peace of mind.

Why am I being asked to withdraw my PayPal dispute before my PluginHive refund can be processed?

Withdrawing your PayPal dispute is necessary because refunds cannot be processed while there is an open dispute related to the purchase. Once you withdraw the dispute, inform PluginHive support so they can proceed with issuing your refund promptly.

Why aren’t all canceled chalets becoming available for new reservations after an order is canceled in the PluginHive Booking plugin?

When a booking contains multiple dates and slots (such as several chalets booked under one order), each slot or reservation must be individually canceled to release the respective chalet for new bookings. In the PluginHive system, canceled slots appear in Red, while blue indicates booked slots. If only one of the chalets is canceled, the others remain booked and unavailable for reservation. To ensure all chalets return to availability, confirm that cancellation is applied to each individual booking/slot within the order. If the chalets are still not released after canceling all bookings, verify the process again or provide additional details for further assistance.

Will bookings created with WooCommerce Recurring Bookings and Appointments plugin also appear as orders in WooCommerce?

Yes, recurring bookings created with the WooCommerce Recurring Bookings and Appointments plugin will appear as orders in WooCommerce. However, to cancel a recurring booking, you must manually cancel the corresponding order. Please note that this add-on is not a standalone WooCommerce Recurring Bookings solution; it works exclusively with the WooCommerce Bookings and Appointments plugin and only supports recurring bookings for Bookable Products.