ups-banner-bg
ph_img_faq_page_image

TNT Australia Shipping FAQs – Multi Carrier Shipping Label App for Shopify

    FAQs for configuring TNT Australia shipping services in Shopify

Questions in this section:

After updating public holidays in PluginHive’s system, how can I verify that TNT Australia shipping rates are now available?

To verify availability of TNT Australia shipping rates after holiday updates: 1. Place a test order with a collection date falling on or near the updated public holiday dates. 2. Proceed to checkout and observe if TNT AU rates are generated without error messages. 3. If the rates show correctly, the update is successful. 4. If you still see errors or no rates, contact PluginHive support with store details to ensure the holiday list is correctly applied and troubleshoot further.

Can I view the bookings made through PluginHive directly on the TNT Australia platform?

Yes, you can view the tracking information for shipments booked through PluginHive on the TNT Australia platform after the shipment label has been scanned by TNT. Until the label is scanned by TNT Australia, the tracking status may not appear or be updated on their system. Use the TNT Australia tracking page (https://www.tntexpress.com.au/interaction/Trackntrace.aspx) to monitor these shipments.

Does enabling the “Add Insurance” option in automation apply insurance to orders processed through the plugin when using TNT Australia as the carrier?

No, when using TNT Australia, enabling the “Add Insurance” option in automation rules will not result in insured shipments. Since TNT Australia does not support insurance via their API, the shipping rates will be calculated normally without insurance included, and the final shipments will not have insurance applied, despite any automation settings. Insurance can only be applied automatically for carriers that support this feature.

Does PluginHive offer integration for TNT Australia within the same app as FedEx?

The PH Ship Rate and Track app supports only the FedEx carrier. For TNT Australia, PluginHive offers a separate solution called the PH Multi Carrier Shipping Label app. This app supports multiple carriers including TNT Australia, FedEx, Aramex, and Australia Post. It allows you to display shipping rates at checkout, generate shipping labels, print shipping documents, request pickups, fulfill orders, and track shipments. You must have an active account with TNT Australia to use their service in the app. The PH Multi Carrier Shipping Label app also comes with a 14-day free trial for evaluation. After installation, PluginHive offers an onboarding Zoom call to help with setup.

Does the PH Multi Carrier Shipping Label app support FedEx, Aramex, and Australia Post in addition to TNT Australia?

Yes, the PH Multi Carrier Shipping Label app supports FedEx, Aramex, Australia Post, and TNT Australia all within the same app. You can set up these carriers in the app to streamline your shipping processes across multiple providers.

Has the PluginHive app been enhanced to generate multiple packing slips for multi-package shipments, especially for TNT Australia orders?

Yes, the PluginHive app has been enhanced to generate separate packing slips for orders containing multiple packages, including those with shipping labels created via TNT Australia. Users can now process multi-package orders, and the app will produce individual packing slips for each package. To utilize this feature: 1. Update the app to the latest version where this enhancement is included. 2. Process a multi-package order as usual through the app. 3. When printing or downloading packing slips for the order, the app will now generate separate packing slips corresponding to each package, ensuring all items are listed accurately. If you experience any issues or have questions about using this feature after the update, contact PluginHive support for assistance.

How can I add and configure a TNT Australia account in the PluginHive app?

To add and configure a TNT Australia account in the PluginHive app, follow these steps: 1. Gather your TNT account credentials, including User ID, Password, Account Number, Sender Code, and any Prefix if applicable. These credentials are mandatory for label creation and shipment processing. 2. Share these credentials with PluginHive support if you require assistance adding the account from their end. 3. PluginHive will add the account to the app and disable any test accounts once the live (production) credentials are provided. 4. Note that TNT test (UAT) credentials work only for testing and cannot process live orders or create labels for production. You must contact TNT to obtain your production account credentials for live order processing. 5. Once the production TNT account is added, verify the setup by creating test shipments or checking shipping rates in the app.

How can I configure the PluginHive app to show only specific TNT Australia shipping services and rates at checkout?

To display only selected TNT Australia services and rates at checkout, follow these steps: 1. Open the PluginHive app and go to **App Settings**. 2. Navigate to **Shipping Rates** > **Rate Automation**. 3. Find and select the **TNT Australia Rule** and click **Edit**. 4. Under **Action Details**, choose the specific TNT Australia shipping services you want to offer by selecting them from the list. 5. After selecting the desired services, click **Update Rule** to save the changes. 6. Perform a test transaction on your store to verify that only the chosen TNT Australia services and rates appear during checkout. This configuration ensures customers see only your preferred TNT Australia shipping options, streamlining the checkout experience.

How can I configure which TNT Australia shipping services appear at checkout?

To specify which TNT Australia services display at checkout: 1. Navigate to App -> Settings -> Shipping Rates -> Rate Automation. 2. Click “Edit” on the “Auto Rule For Tnt Australia.” 3. Within the rule settings, select the specific TNT Australia services you want the system to show. 4. Save the rule after making your selections. This selective configuration allows you to streamline rate visibility for relevant TNT services at checkout.

How can I enable the ability to split a single product into multiple packages for TNT Australia?

At present, the app does not support this feature for TNT Australia. The development team plans to work on enabling the “split package” functionality for TNT Australia in a future update (scheduled for Q3 2025). Until then, this functionality is not available. You can monitor app updates or contact support for further assistance once the feature is released.

How can I get packing slips for all packages within a single order when using labels generated via TNT Australia shipping service?

Currently, the packing slip printing feature does not support generating packing slips for all packages when the shipping labels are created using the TNT Australia service. The system produces packing slips only for the first package in such cases. To ensure packing slips for all packages: 1. Consider verifying if the labels are generated through a different shipping service other than TNT Australia, which may support multi-package packing slip generation. 2. Reach out to PluginHive support or your account manager to check for any available workarounds or updates regarding this limitation. 3. Meanwhile, you can manually generate packing slips for each package individually if needed, to ensure all items are accounted for during packing. 4. Monitor communications from PluginHive for any announcements of improvements to support packing slip generation across multiple packages for TNT Australia shipments. (Note: The conversation did not include a resolved workaround or fix; this FAQ captures the nature of the issue and current behavior for users facing similar challenges.)

How can I retrieve the XML request and response for a specific shipping rate quote in PluginHive for TNT Australia?

To get XML data for a shipment: 1. Go to App Settings -> Shipping Rates -> Request Log. 2. Find the relevant transaction ID and click on the “i” icon next to it. 3. Under the “Automation Summary” section, view the XML request and response. 4. You can view or copy these but may not always be able to directly download from the interface. 5. If download is disabled, share your transaction reference with support to obtain the XML files.

How can I schedule a call with PluginHive support to help configure my TNT Australia account?

You can schedule a call with PluginHive support for configuration assistance by using the provided booking link. Choose a time suitable for your timezone and needs. After booking, you will receive confirmation with the date and time of the appointment. If a specific date and time are desired, you may communicate this in advance, but ultimately booking via the link ensures availability and scheduling.

How can I set up shipping automation rules so that products in the ‘Apparel’ and ‘Caterpillar Merchandise’ shipping classes have a $14.95 flat shipping rate, and all other products use the TNT Australia shipping option?

You can configure your shipping automation with rules focusing on shipping classes as follows: 1. Create a rule that applies a $14.95 flat rate shipping if the product shipping class is equal to ‘Caterpillar Merchandise’ or ‘Apparel’. 2. Create a separate rule that applies the TNT Australia shipping option if the product shipping class is not equal to ‘Caterpillar Merchandise’ or ‘Apparel’. 3. To handle carts containing both ‘Apparel’ or ‘Caterpillar Merchandise’ products and other products, decide which shipping option should display—either only the flat rate, only TNT Australia, or both. Note that the presence of multiple shipping classes in one cart may result in multiple shipping options showing by default unless explicitly configured otherwise. Ensure that no conflicting rules exist, and confirm that no products are incorrectly excluded from shipping within your app settings, as exclusions can prevent shipping options from appearing.

How can I successfully add and authorize my TNT Australia account in the PluginHive Multi Carrier Shipping Label app?

To add your TNT Australia account correctly, ensure you select the option labeled “TNT Australia” and not simply “TNT” within the app. You will need to provide the following mandatory details: 1. User Name 2. Password 3. Account Credential (required for label generation) If you have these details ready, you can share them for assistance in adding the account. Additionally, PluginHive offers live support via scheduled calls or screen-sharing sessions to help with configuration. You can book a convenient time for this assistance using the provided booking link.

How can I verify if the TNT Australia shipping rates are successfully returning on my store after experiencing an outage?

To confirm that TNT Australia shipping rates are available again on your store, follow these steps: 1. Perform a test order on your website checkout to see if shipping rates from TNT Australia are being generated. 2. Access the PluginHive app’s Request Logs within your store’s admin panel and check for recent successful API responses from TNT Australia. 3. Confirm that shipping rates are reflected properly on the checkout page during your test order. If rates appear correctly in both areas, the issue has been resolved. If you still face problems, contact PluginHive support with relevant logs for additional help.

How do cutoff times and holidays affect shipping rate availability and scheduling in PluginHive for TNT Australia?

Cutoff times dictate the latest time orders can be booked for pickup on the same day. For example, if the cutoff is 2:00 PM: – Orders placed before 2:00 PM show rates and schedule pickup for the same day. – Orders placed after 2:00 PM automatically schedule pickup for the next business day; rates reflect this timing. – The app also observes Sundays and Australia-wide TNT holidays – no pickups or shipments are scheduled for these days. – You can set cutoff times in App Settings to match your operations. – Rate request logs can help verify if rates are being calculated for the correct shipping date.

How do I add multiple preferred TNT Australia carrier services to a single automation rule in PluginHive? Do I need separate lines for each service?

You do NOT need to add separate lines for each service. You can: – Add multiple carrier services in a single “Add Carrier/Service” option within the same automation rule line. – Simply select all desired services (except those you want to exclude) from the dropdown list. – Save the rule to apply changes. The checkout page will then show only the selected services accordingly.

How do I configure shipment payer settings for TNT Australia shipments in the PluginHive app?

When configuring your TNT Australia shipments, set the shipment payer as the “Sender,” which typically refers to the merchant. This means the merchant account will be responsible for paying the shipping charges. This setting ensures accurate billing for your shipments through the PluginHive app.

How do I select preferred TNT Australia carrier services to show on the checkout and exclude unwanted services like PAYU Satchel?

To select preferred carrier services: 1. Go to Automation Rules in the app under Settings -> Account Setup -> Automation -> Rules. 2. Edit the existing rule and within the “Add Carrier/Service” dropdown, select the services you want (e.g., 9:00 Express, 12:00 Express, Road Express). 3. You can select multiple services in the same rule line; there is no need to add multiple lines for the same carrier. 4. Remove unwanted services like PAYU Satchel from the selections. 5. Save the changes. 6. The checkout page will only display the selected services in real-time.

How do I verify and update the cutoff time settings for TNT Australia in PluginHive to ensure shipping rates appear correctly?

To verify and update cutoff time settings for TNT Australia in PluginHive: 1. Log into your PluginHive store configuration dashboard. 2. Locate the section for carrier settings or shipping method configuration related to TNT Australia. 3. Find the fields for “Pickup Time” and “Company Close Time.” 4. Set these times according to the latest possible pickup time your local TNT depot allows (for example, 1 PM for the Melbourne depot). 5. Save your changes. 6. Test checkout shipping rates to ensure TNT rates are returned properly for shipments requested before the latest cutoff. 7. If shipping rates start appearing after updating these times, the cutoff time was likely the cause of the issue.

How do I verify that the holidays for TNT Australia are updated in PluginHive to avoid shipping errors on holidays?

PluginHive periodically updates the holiday list for carriers like TNT Australia. If shipment errors occur referencing holidays (e.g., “capacity reached” or “public holiday” message), request support to confirm and update the holiday calendar. – Once updated, the app will automatically omit holidays from pickup days, preventing errors. – You can confirm by testing a shipment date on a known holiday; no rates or error should appear.

How does PluginHive handle dimensional weight calculations for carriers like TNT Australia that charge based on the higher of actual weight or volumetric weight? Can I customize this?

To handle carriers like TNT Australia, which use the higher value between actual (“dead”) weight and volumetric weight (Height x Width x Length / 4000. for shipping cost calculation, you should: 1. Ensure that product weights in Shopify are accurate because PHMCSL pulls product weights directly from your Shopify store. Updating weights there reflects in the app. 2. Use the “Use volumetric weight in package generation” option within PHMCSL settings. Enabling this allows the app to calculate volumetric weight at the product or package level and compare it with actual weight, using the higher value for carrier rate requests. 3. Configure your packaging method properly under App > Settings > Shipping > Packaging to ensure dimensional weight is calculated and sent correctly to the carrier’s API. Note: PHMCSL does not natively allow manual adjustment or insertion of the volumetric weight formula values; it relies on settings and product/package dimensions to compute it.

How does the PluginHive Multi-Carrier Shipping Label app handle TNT Australia cutoff times and rate calculations?

The PHMCSL app manages TNT Australia cutoff times to differentiate between same-day and next-day shipment rates automatically: 1. You must set the “Pickup Time” parameter accurately within the app to reflect the actual TNT cutoff time. 2. When a shipping rate request is made before the cutoff time, the app requests same-day rates from TNT. 3. If a request is made after the cutoff time, the app automatically adjusts the rate request to next-day shipping, which TNT reflects with appropriate pricing. 4. This process ensures customers receive valid shipping rates regardless of the ordering time and supports continuous 24/7 operation without losing sales due to unavailable rates.

How is the TNT Australia API integrated with PluginHive?

The TNT Australia API is integrated through a third party, specifically via the PluginHive app. When filling out forms or documentation for TNT Australia, you should state that the integration is through “PluginHive.” API documentation is also required for the integration process.

How many orders per month can I process with TNT Australia via the PluginHive app, and what should I consider?

The app can handle processing around 30 orders per month with TNT Australia smoothly. It is recommended to discuss with PluginHive support about your shipping volume, checkout rates, and subscription plan to ensure your app settings and subscription tier support your order volume and shipping needs effectively.

Is it possible to split a single product into multiple boxes when using TNT Australia carrier?

Currently, splitting a single product into multiple boxes is not supported when using the TNT Australia carrier because the necessary “edit package” feature is not enabled for this carrier. This feature allows manual splitting of a single item into multiple packages. As of now, TNT Australia does not support this functionality in the app.

What can cause delays in shipping rate display at checkout when using PluginHive with carriers like TNT Australia, and how to resolve it?

Delays in displaying shipping rates at checkout can occur due to a slow response or delays in rate retrieval from carriers such as TNT Australia. To address this: 1. Monitor the carrier service status to ensure no outages or slowdowns. 2. Confirm that rates are correctly generated in PluginHive’s rates log. 3. If there is a persistent delay, contact PluginHive support and provide relevant rates log IDs. 4. PluginHive may investigate and confirm when carrier services normalize. 5. Once normal response times resume, rates should display correctly at checkout. 6. Regularly update the shipping app and maintain active carrier accounts to avoid connectivity issues.

What causes incorrect TNT Australia shipping rates showing as lower than expected, despite correct product dimensions entered in PluginHive?

This generally happens because: – The “Weight Based Packing Method” is selected with volumetric weight enabled, but product packing is not using actual box dimensions. – In this method, default carrier dimensions (like 10x10x10 cm) might be sent along with actual weight, leading to rate discrepancies. – To fix this, you can switch to “Box Packing Method,” create boxes matching your products’ sizes, and assign products accordingly. – Alternatively, accept weight-based packing rates by verifying your TNT dashboard inputs match (e.g., inputting 10x10x10 dims on their site). – Generating labels after switching packing method ensures rates reflect dimensional data correctly.

What features of the TNT Australia API does the PluginHive app access?

The PluginHive app accesses the following TNT Australia API features: 1. Quote retrieval 2. Collection (pick up) booking 3. Consignment creation 4. Track and trace 5. POD (Proof of Delivery) retrieval

What is the character limit for the Company Name field in shipping addresses when using TNT Australia services through PluginHive?

The TNT Australia Road Express shipping service enforces a strict character limit on the Company Name field in the Shipping Address: – The Company Name must be between 0 and 30 characters in length. – Exceeding this limit will cause label generation to fail with errors indicating the violation. To comply with this: – Keep Company Name entries within 30 characters. – Shorten or abbreviate longer names before preparing shipments. Following this guideline prevents errors during label creation with TNT Australia and similar carriers with character restrictions.

What should I do if checkout shipping rates from TNT Australia and Australia Post are not displaying correctly even though the rates are logged in PluginHive?

If you notice that shipping rates from TNT Australia and Australia Post are not showing at checkout despite rates being available in the PluginHive rates log, follow these steps: 1. Verify the Rates Log: Check the PluginHive rates log for the particular transaction to confirm that the carrier rates were generated. 2. Capture Evidence: Take a complete screenshot of the checkout page where rates are missing. 3. Share Details: Provide the screenshot along with the associated Rates Log IDs to the PluginHive support team for investigation. 4. Understand Possible Causes: Delays in returning rates from TNT Australia can cause a temporary delay in displaying shipping rates at checkout. 5. Confirm Fix: PluginHive may confirm if the carrier services have resumed normal rate return. You should then test the checkout again to see if rates are displayed. 6. If the issue persists despite the above, contact PluginHive support for further troubleshooting, possibly via a direct call to diagnose in real time.

What support is provided during the TNT Australia account configuration call with PluginHive?

During the configuration support call, PluginHive can assist with: 1. Clarification of checkout rates and shipping cost calculations. 2. Explanation and guidance on Carrier Calculated Shipping (CCS) and upgrading app subscriptions if needed. 3. Step-by-step assistance with shipping label generation. 4. Guidance on proper app settings for seamless integration with TNT Australia. After the call, a session recording may be provided for your reference to review the configuration steps.

What troubleshooting steps should I follow if customers report that TNT Australia shipping rates are not appearing or failing?

To troubleshoot TNT rate failures: 1. Confirm the cutoff (pickup) time set in PluginHive matches TNT Australia’s official cutoff time (typically 3:00 PM). 2. Check if the shipment request time is correctly recognized relative to the cutoff time. The app must treat requests after cutoff as next-day shipments. 3. Perform test transactions at checkout using the customer’s delivery address to verify that TNT rates appear correctly. 4. Review any error messages returned by the TNT API to identify specific issues. 5. If rates still fail after correct configuration, document and share specific API error responses with PluginHive support for further investigation.

What Web Developer Details do I need to provide when filling out the TNT Australia API credential request form through PluginHive?

When filling out the TNT Australia API credential request form for integration with PluginHive, provide the following Web Developer details: 1. Name: Sanoop V 2. Phone Number: +91 8147580840 3. Company Name: PluginHive 4. Email: [email protected]

When am I charged for shipping labels created through PluginHive with TNT Australia?

Charges for shipping labels booked through PluginHive with TNT Australia occur only after the labels are scanned by TNT Australia during the shipment processing. This means fees are applied at the point when TNT accepts and processes the parcel, not at the moment you create or print the label in the PluginHive app.

Why am I getting an error from TNT Australia live rates saying “The % collection time is past your local depot’s latest possible collection time” and no shipping rates show after a certain time?

This error occurs because the pickup cut-off time for your region is either incorrectly configured in PluginHive or your region might be observing a holiday or non-working day. TNT requires the pickup time submitted in the rate request to fall before the local depot’s cut-off time. If it doesn’t, the API returns this collection time error and no rates are displayed. To resolve this: 1. Verify and adjust the “Pickup Time” and “Company Close Time” settings in your PluginHive store configuration so they accurately reflect the local depot’s latest collection time. 2. Confirm if the current day is a holiday or a non-working day for TNT in your region. 3. After updating these settings, test to see if shipping rates appear for requested pickup times.

Why am I receiving an “Authentication Failed” error when reconnecting my TNT Australia account via the PluginHive app, even though I haven’t changed my password?

The “Authentication Failed” error typically occurs if the TNT Australia account has been deactivated or the integration credentials used by the PluginHive app are no longer valid. To resolve this issue: 1. Verify whether the TNT Australia account connected to your PluginHive app was deactivated recently. Deactivation can invalidate stored credentials. 2. If the account was deactivated, you need to re-establish the connection by reactivating the account within TNT’s system if possible. 3. In the PluginHive app, go to the carrier integration settings and remove the existing TNT Australia connection. 4. Reconnect the TNT Australia account by entering the correct login credentials again. Even if your password was not changed, re-entering credentials can resolve authentication token issues. 5. Confirm that your account details (username, password) are accurate and have not been changed on the TNT Australia portal or by your administrator. 6. If you continue to receive authentication errors, contact TNT support to confirm your account status and credentials. 7. Finally, verify the PluginHive app’s store details and ensure that the correct store location, shipping policies, and subscription plan are active, as misconfigurations here can sometimes cause errors in carrier API connections. Following these steps should restore the connection and resolve the authentication error.

Why am I receiving errors when requesting TNT Australia shipping rates through PluginHive, and how can I resolve them?

The most common cause of errors with TNT Australia shipping rates is an incorrect cutoff (pickup) time configuration. TNT’s API requires the correct cutoff time to calculate same-day or next-day shipping rates properly. To resolve this: 1. Verify the cutoff time configured in your PluginHive Multi-Carrier Shipping Label (PHMCSL) app matches the actual TNT Australia pickup cutoff time (e.g., 3:00 PM). 2. If it was previously set incorrectly (for example, 6:00 PM instead of 3:00 PM), update the cutoff time to the correct value. 3. After updating, reattempt requesting rates during periods before and after the cutoff time to confirm both same-day and next-day rates are returned appropriately. 4. Ensure your customers can place orders 24/7 by confirming that the app calculates next-day rates automatically for orders placed after cutoff time.

Why are pickup collections not being scheduled automatically for shipments created through the PluginHive app for TNT Australia orders?

Pickup collections are not scheduled automatically because the PluginHive app currently requires manual confirmation of pickup requests. After creating shipments and labels in the app for TNT Australia orders, you need to explicitly raise a pickup request within the app. This is done by going to the Pickup section in the PluginHive app, selecting the relevant TNT orders, and clicking on the “Request Pickup” button. Only after making this request will the courier schedule the pickup. Without raising this request, bookings are not sent to TNT, and pickups will not be arranged automatically.

Why are the shipping quotes from the app different and cheaper than the ones from the TNT Australia website?

The discrepancy occurs because the app was set to use the Weight Based packing method, which only sends the package weight (along with default dimensions 10x10x10 cm) to the carrier for rate calculation. Meanwhile, the TNT portal calculates rates using the actual package dimensions you provide (e.g., 220x10x10 cm). This difference causes lower shipping quotes in the app. To align the app rates with the TNT portal quotes that include dimensions, change the packaging method to Box packing, which supports both weight and actual package dimensions for rate calculation.

Why are TNT Australia shipping rates not showing at checkout around public holidays, and how can this be resolved?

Shipping rates from carriers like TNT Australia may not show at checkout if public holidays are not accounted for in the system, as carriers often suspend or adjust services on those days. To resolve this: 1. Verify if the relevant public holidays for the store’s shipping region (e.g., Victoria, Australia) have been updated in the PluginHive system. 2. Check official government or local resources for accurate public holiday dates (for example, https://www.visitmelbourne.com/practical-information/public-holidays). 3. Contact PluginHive support to ensure the holidays are added to the back-end system so the plugin reflects the correct service availability and rates. 4. Once holidays are updated, confirm that shipping rates reappear correctly at checkout for the affected dates following the public holiday.

Why are TNT Australia shipping rates not showing at checkout even though they should be available for some items?

TNT Australia rates may not show if the related shipping rate automation rule is disabled. To fix this: 1. Go to App -> Settings -> Shipping Rates -> Rate Automation. 2. Locate the rule named “Auto Rule For Tnt Australia.” 3. Enable this rule if it is disabled. 4. If you want to restrict which TNT services appear, edit the rule by selecting only your desired services. 5. Save the changes. This will ensure TNT rates are fetched and displayed correctly during checkout for the applicable items.

Why are TNT Australia shipping rates not showing up at checkout, and how can this be resolved?

TNT Australia shipping rates may not show up if the collection date falls on a weekend or a public holiday in the pickup state. The carrier returns an error like: “collection date falls on a weekend or on a public holiday in the collection state. For collection on weekends and public holidays please call 13 11 50”. To resolve this: 1. Identify the public holidays relevant to your pickup region. 2. Provide the full list of public holidays to PluginHive support so they can update the holiday calendar in their system. 3. Once updated, the carrier will recognize the holidays and calculate rates accordingly. 4. After confirmation from the support team that holidays are updated, verify from your store end that rates are showing correctly at checkout.

Why do I get the error “No Shipment to generate pickup” when trying to generate a pickup for TNT Australia after generating a shipping label?

This error occurs because pickup requests can only be generated when the order status is “Label Created.” If the order status is “Fulfilled,” the system will not allow generating a pickup. To resolve this, verify the order status in the PluginHive app and ensure it is “Label Created” before requesting a pickup. If the status is already “Fulfilled,” you need to manually arrange the pickup directly with TNT Australia, as the app does not support creating pickups for fulfilled orders.

Why do shipping rates sometimes fail to show at checkout when using PluginHive with TNT Australia, and how can this be fixed?

Shipping rates may fail due to carrier-specific restrictions, especially related to TNT Australia’s booking cutoff times. For TNT Australia, the booking cutoff is 1:30 PM, and the system must reflect this exact time in the Carrier Settings within the PluginHive app. If the Pickup Time is set earlier (e.g., 1 PM instead of 1:30 PM), rates calculation can fail. Additionally, when rates are requested over weekends, PluginHive uses the next business day’s date (Monday) for rate requests. To fix such issues: 1. Ensure the booking cutoff time matches exactly with the carrier’s specified time (e.g., 1:30 PM). 2. Avoid setting the cutoff sooner than the carrier’s stated time in the PluginHive app settings. 3. Confirm that all products in the cart use the same fulfillment location configured in the shipping profiles to prevent mixed-location conflicts. 4. Make sure the shipping profiles have accurate origin addresses without unnecessary changes. 5. Check for regional or store-specific holiday dates and share these with PluginHive support to avoid rate failures on holidays or non-working days. 6. Monitor the rates during weekends and holidays to verify availability and adjust as necessary.

Why does the insurance option appear in the plugin for TNT Australia if the carrier does not support it?

The insurance option in the plugin is a common feature available across all carriers supported by the app, which includes over 30 carriers. However, it is not carrier-specific. This means the option appears universally but is only functional and applied if the specific carrier supports insurance through their API. For carriers like TNT Australia that do not support insurance, selecting this option will have no effect on the rates or shipments.

Why is insurance cover not showing on the online rates for TNT Australia despite it being set up in the plugin?

TNT Australia does not support insurance through their API, which is why insurance is not reflected in the online shipping rates. Although you may have enabled insurance settings in the plugin, the carrier itself does not provide this feature via its API, so the insurance cost will not be included in the displayed shipping rates.

Why is the Australia Post shipping rate not showing in checkout for a product whose weight was updated from 0.1 kg to 0.5 kg, and only TNT Australia shipping is listed despite setting a weight-based rate rule for Australia Post from 0.5 to 20 kg in the PluginHive MultiCarrier Shipping Label App?

The likely cause is that the checkout or storefront system is still referencing the product’s previously cached weight value (0.1 kg) rather than the updated weight (0.5 kg). This prevents the Australia Post rate automation rule, which applies from 0.5 to 20 kg, from triggering during shipping rate calculation. To resolve this: 1. Confirm that the product weight has been updated correctly in your Shopify admin and saved. 2. Clear any cache related to product data: – Perform a “Force Import” of the product within the PluginHive app to refresh data synchronization. – Clear your browser cache or test the checkout in an Incognito window to eliminate client-side caching. 3. Check if any third-party apps or Shopify settings might be caching or overriding the product weight during checkout. 4. If the issue persists, the product data update may require time to propagate fully through Shopify’s system or PluginHive’s platform. 5. As a temporary measure, test with a new product or duplicate the product with the new weight to verify if the Australia Post rate rule triggers correctly. 6. If none of the above steps help, reach out to PluginHive support with transaction log IDs for deeper investigation, as it may be an issue on their integration or caching layer. By ensuring the system fully registers the product’s updated weight, the configured Australia Post shipping rules for the 0.5 to 20 kg weight range should apply, and both TNT and Australia Post shipping rates will appear in checkout.

Why is the shipping label generation failing for order #1032 with TNT Australia, and how can I fix it?

The shipping label generation is failing because the shipping address line 1 exceeds the maximum supported character limit for TNT Australia, which is 30 characters. In this case, the address “169 Mary Street, BLACKSTONE QLD 4304” is too long for the label generation. To fix this issue: 1. Edit the shipping address line 1 to ensure it does not exceed 30 characters. 2. For example, shorten “169 Mary Street, BLACKSTONE QLD 4304” to simply “169 Mary Street”. 3. Update the order with the corrected address. 4. Retry generating the shipping label after making these changes. By keeping address line 1 within the character limit, label generation for TNT Australia orders should process successfully.

Will the shipping cost be calculated based on my freight company rates when using PluginHive with TNT Australia?

Yes, the shipping cost is calculated according to your TNT Australia account rates and the shipment details you provide. To ensure accurate rate calculation, you need to successfully configure your TNT Australia account within the PluginHive app. Once configured, the app automatically applies your TNT-specific freight charges to shipments processed through the system.

Looking for more details or ready to get started?
Visit the app page to explore features and pricing.

Shopify Multi Carrier Shipping Label App