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TNT Shipping FAQs – Multi Carrier Shipping Label App for Shopify

    Learn how TNT shipping works with the Shopify multi-carrier app

Questions in this section:

A shipment booked through PluginHive was not received by TNT and cannot be collected. How can I ensure the shipment gets picked up?

In PluginHive, generating a shipping label does not automatically create a pickup request with the carrier. To initiate pickup by TNT after label creation, follow these steps: 1. In the PluginHive app, locate the order for which the shipping label has been generated. 2. Select that specific order. 3. Click on the option **Request Pickup** to send the pickup request to TNT. Only after this pickup request is made will TNT be notified to collect the shipment. If a pickup was not requested, the carrier will not collect the package despite label generation. Always double-check that a pickup request has been successfully submitted after creating shipping labels.

After switching to Box Packing and defining custom boxes, why do some TNT services not appear in checkout, and is that expected?

Yes, this is expected. Only carrier services available for the product’s shipping address, package size, and weight will show up during checkout. – If only three services are listed on the TNT dashboard (e.g., 12:00 Express, Overnight Express, Road Express), only these three will appear in PluginHive checkout. – Service availability depends on TNT’s service coverage, weight, dimensions, and destination. – No action is needed if only available services appear correctly.

After updating public holidays in PluginHive’s system, how can I verify that TNT Australia shipping rates are now available?

To verify availability of TNT Australia shipping rates after holiday updates: 1. Place a test order with a collection date falling on or near the updated public holiday dates. 2. Proceed to checkout and observe if TNT AU rates are generated without error messages. 3. If the rates show correctly, the update is successful. 4. If you still see errors or no rates, contact PluginHive support with store details to ensure the holiday list is correctly applied and troubleshoot further.

Can customers place orders after the TNT collecting cut-off time, and how are shipping rates calculated in such cases?

Yes, customers can place orders after the configured TNT cut-off time. When an order is placed after the cut-off time (for example, 1:30 PM), the shipment is treated as a next-day shipment by the carrier. Consequently, shipping rates are calculated accordingly based on next-day pickup services. This means: – Orders placed after cut-off are not blocked or prevented. – The app automatically calculates shipping rates reflecting the adjusted schedule. – Orders proceed as usual with updated shipping expectations. This behavior relies on accurate cut-off time settings in the app, so ensure your TNT pickup times are correctly configured to reflect actual carrier schedules.

Can I view the bookings made through PluginHive directly on the TNT Australia platform?

Yes, you can view the tracking information for shipments booked through PluginHive on the TNT Australia platform after the shipment label has been scanned by TNT. Until the label is scanned by TNT Australia, the tracking status may not appear or be updated on their system. Use the TNT Australia tracking page (https://www.tntexpress.com.au/interaction/Trackntrace.aspx) to monitor these shipments.

Can PluginHive test TNT integration in UAT mode and provide test results?

Yes, PluginHive can help test TNT integration using UAT credentials. To proceed: 1. Create a sample order in your store with a domestic Australian shipping address. 2. Share the order number with PluginHive support. 3. PluginHive will generate the shipping label using your TNT UAT account and send you the test results. This helps you meet TNT’s approval requirements before receiving production credentials.

Delivery status in the Shopify Orders Dashboard for TNT shipments is showing incorrect information (e.g., an order marked “In Transit” despite being delivered). How can I address this?

To accurately diagnose tracking status inconsistencies, identify and provide the specific order numbers showing incorrect statuses. The PluginHive team can then investigate those individual cases to verify fulfillment and tracking data. Generally, the app reflects tracking information based on carrier updates; however, if there’s a discrepancy, it may be due to delayed or missing status updates from the carrier or sync issues. Contact PluginHive support with the affected order IDs so they can review and correct the issue promptly.

Do I need to purchase the Shopify Advanced Plan to display TNT shipping or other carrier rates using the PH MultiCarrier Shipping Label plugin?

To display shipping rates from TNT or other carriers at checkout using the PH MultiCarrier Shipping Label plugin, your Shopify store must have the carrier-calculated shipping feature enabled in your Shopify subscription plan. This feature is included in the following plans: – Advanced Shopify Plan – Shopify Plus Plan – Shopify Plan (with yearly billing or via a $20/month add-on) If you are on the Shopify Plan, you can get this feature for free by switching to yearly billing or pay $20/month as an add-on by contacting Shopify support. The Basic Shopify Plan, regardless of monthly or yearly billing, does not support carrier-calculated shipping rates at checkout. However, you can still use the app on Basic Plan to generate shipping labels, schedule pickups (carrier-specific), and share tracking details, but live third-party shipping rates at checkout will not show.

Does enabling the “Add Insurance” option in automation apply insurance to orders processed through the plugin when using TNT Australia as the carrier?

No, when using TNT Australia, enabling the “Add Insurance” option in automation rules will not result in insured shipments. Since TNT Australia does not support insurance via their API, the shipping rates will be calculated normally without insurance included, and the final shipments will not have insurance applied, despite any automation settings. Insurance can only be applied automatically for carriers that support this feature.

Does enabling the customer reference on the shipping label also display it on the TNT weekly invoice or statement?

No, enabling customer reference (Order Note) display on the shipping label does not cause it to appear on the TNT invoice or weekly statement. The Order Note provided by customers only shows on the generated shipping labels and is not included on any invoicing documents from TNT.

Does PluginHive offer integration for TNT Australia within the same app as FedEx?

The PH Ship Rate and Track app supports only the FedEx carrier. For TNT Australia, PluginHive offers a separate solution called the PH Multi Carrier Shipping Label app. This app supports multiple carriers including TNT Australia, FedEx, Aramex, and Australia Post. It allows you to display shipping rates at checkout, generate shipping labels, print shipping documents, request pickups, fulfill orders, and track shipments. You must have an active account with TNT Australia to use their service in the app. The PH Multi Carrier Shipping Label app also comes with a 14-day free trial for evaluation. After installation, PluginHive offers an onboarding Zoom call to help with setup.

Does the PH Multi Carrier Shipping Label app support FedEx, Aramex, and Australia Post in addition to TNT Australia?

Yes, the PH Multi Carrier Shipping Label app supports FedEx, Aramex, Australia Post, and TNT Australia all within the same app. You can set up these carriers in the app to streamline your shipping processes across multiple providers.

Does the PH Multi Carrier Shipping Label app support integration with DHL Express and other couriers like FedEx or TNT for worldwide shipping from a Shopify store?

Yes, the PH Multi Carrier Shipping Label app supports integration with DHL Express, FedEx, and UPS for both domestic and international shipments. While TNT is not specifically mentioned, the app covers the major couriers commonly used for worldwide shipping. You must have an active account with the supported carrier(s) and add those account credentials within the app to use their shipping services.

Does the PluginHive app support integration with a national French TNT account?

The PluginHive app supports integration only with TNT Express accounts. If you have a TNT France national account, it is not compatible with the app and cannot be added.

Does the PluginHive app support integration with TNT Shipping accounts for Shopify, and how can I set up this integration?

Yes, the PluginHive app supports integration with TNT Australia shipping accounts. To integrate your TNT account with Shopify using the PluginHive app, follow these steps: 1. Ensure you have an active TNT Australia account with the following credentials ready: – Username – Password – Account credentials necessary for label creation 2. In the PluginHive app, select the shipping carrier option labeled “TNT Australia.” 3. Enter your TNT account details (username, password, and other required credentials) in the designated fields. 4. Save the information to add your TNT account to the app. If you do not possess these details, please contact TNT directly to obtain the necessary credentials before proceeding. This will enable you to generate shipping labels through the PluginHive app for your Shopify store.

Has the PluginHive app been enhanced to generate multiple packing slips for multi-package shipments, especially for TNT Australia orders?

Yes, the PluginHive app has been enhanced to generate separate packing slips for orders containing multiple packages, including those with shipping labels created via TNT Australia. Users can now process multi-package orders, and the app will produce individual packing slips for each package. To utilize this feature: 1. Update the app to the latest version where this enhancement is included. 2. Process a multi-package order as usual through the app. 3. When printing or downloading packing slips for the order, the app will now generate separate packing slips corresponding to each package, ensuring all items are listed accurately. If you experience any issues or have questions about using this feature after the update, contact PluginHive support for assistance.

How can I access and use the XML files containing the TNT API request and response data for troubleshooting or verification?

TNT API files are provided as zipped archives containing text files formatted as XML request and response logs. Since these files have a .txt extension, you should: 1. Extract the zipped folder to access the individual text files. 2. Open these text files with an XML viewer or a code editor that supports XML formatting to properly view the data structure. 3. Share these XML files directly with the TNT support team for further analysis or verification of shipping cost details such as surcharges or residential fees. This approach ensures accurate interpretation and troubleshooting of the data exchanged with the TNT API.

How can I add a surcharge, such as a 35% handling fee, to the TNT shipping rates in the PluginHive app?

To add a surcharge or handling fee to the TNT shipping rates in the PluginHive app, follow these steps: 1. Access the PluginHive dashboard and navigate to the TNT Australia carrier settings or the Rate Automation Rules section. 2. Locate the specific rate automation rule for TNT that applies to your shipments. 3. Within the rule settings, add your desired handling fee or surcharge percentage (e.g., 35%) on top of the calculated TNT carrier rates. 4. Save the changes to update the rule. Once updated, the TNT shipping rate displayed at checkout will include the added surcharge. To verify the changes, perform a new transaction at checkout to see the updated rates reflecting the handling fee.

How can I add and configure a TNT Australia account in the PluginHive app?

To add and configure a TNT Australia account in the PluginHive app, follow these steps: 1. Gather your TNT account credentials, including User ID, Password, Account Number, Sender Code, and any Prefix if applicable. These credentials are mandatory for label creation and shipment processing. 2. Share these credentials with PluginHive support if you require assistance adding the account from their end. 3. PluginHive will add the account to the app and disable any test accounts once the live (production) credentials are provided. 4. Note that TNT test (UAT) credentials work only for testing and cannot process live orders or create labels for production. You must contact TNT to obtain your production account credentials for live order processing. 5. Once the production TNT account is added, verify the setup by creating test shipments or checking shipping rates in the app.

How can I apply a surcharge for manual handling fees on all TNT deliveries in PluginHive?

To add a manual handling surcharge on all TNT deliveries using PluginHive, configure an automation rule in the app that adds an additional handling fee to the shipping rate. For example, set a flat fee (e.g., $ 20. as an extra charge in the automation rule. This surcharge will then be automatically added to the actual TNT shipping cost and reflected in the total amount during checkout.

How can I automatically add a fixed surcharge (landed cost) to my TNT shipping rates using PluginHive?

To apply a fixed surcharge or landed cost on top of TNT shipping rates, perform the following steps: 1. Open the PluginHive app and go to **App Settings** > **Shipping Rates** > **Rate Automation**. 2. Locate and select the TNT shipping rate rule, then click **Edit**. 3. Within the rate automation settings for TNT, look for the option to add a surcharge or additional cost. 4. Enter the fixed surcharge amount you want to add as the landed cost. 5. Save the changes by selecting **Update Rule**. This procedure ensures that every TNT shipping rate presented to customers includes the specified fixed surcharge automatically.

How can I configure PluginHive to show TNT shipping rates after the current day’s cutoff time, so customers can still see rates for the next available shipping day?

Currently, PluginHive submits the rate request using the current day’s pickup date by default, which causes TNT to reject the request if it’s past the depot’s cutoff time for that day. To work around this and enable customers to see rates for the next available day: 1. Update the “Pickup Time” and “Company Close Time” in PluginHive to accurately reflect your shipping cutoff deadlines. 2. Regularly adjust the pickup date in the rate request to the next available shipping day once the cutoff time has passed. (PluginHive configuration or developer customization may be needed to automate changing the pickup date.) 3. This adjustment ensures that even if the current day’s shipment is no longer possible, your checkout will display rates based on the next valid shipping day. 4. Confirm these changes by testing at checkout that rates appear after the cutoff time using a future pickup date.

How can I configure the app to display only one shipping option, such as the cheapest TNT Road Express, at checkout when multiple TNT live freight calculation options appear?

To show only the cheapest TNT Road Express option during checkout, follow these steps: 1. Open the PluginHive app and go to **App Settings**. 2. Navigate to **Shipping Rates**. 3. Select **Rate Automation** to view your existing rules. 4. Find and edit the rule related to TNT Australia. 5. In the rule, remove all shipping options except the **Road Express** option. 6. Save the changes. After this configuration, only the Road Express shipping method will be visible to customers at checkout, ensuring a simplified selection based on your preference.

How can I configure the PluginHive app to show only specific TNT Australia shipping services and rates at checkout?

To display only selected TNT Australia services and rates at checkout, follow these steps: 1. Open the PluginHive app and go to **App Settings**. 2. Navigate to **Shipping Rates** > **Rate Automation**. 3. Find and select the **TNT Australia Rule** and click **Edit**. 4. Under **Action Details**, choose the specific TNT Australia shipping services you want to offer by selecting them from the list. 5. After selecting the desired services, click **Update Rule** to save the changes. 6. Perform a test transaction on your store to verify that only the chosen TNT Australia services and rates appear during checkout. This configuration ensures customers see only your preferred TNT Australia shipping options, streamlining the checkout experience.

How can I configure the PluginHive app to show only the TNT Road Express shipping option instead of all TNT services at checkout?

To display only the TNT Road Express shipping option, follow these steps: 1. Go to the PluginHive app dashboard. 2. Navigate to **App Settings** > **Shipping Rates** > **Rate Automation**. 3. Find the existing TNT rate rule and click **Edit**. 4. Within the TNT rule settings, adjust the configuration to filter and select only the Road Express service instead of all available TNT services. 5. Save the changes by clicking **Update Rule**. This will restrict the shipping options at checkout to just the TNT Road Express service.

How can I configure which TNT Australia shipping services appear at checkout?

To specify which TNT Australia services display at checkout: 1. Navigate to App -> Settings -> Shipping Rates -> Rate Automation. 2. Click “Edit” on the “Auto Rule For Tnt Australia.” 3. Within the rule settings, select the specific TNT Australia services you want the system to show. 4. Save the rule after making your selections. This selective configuration allows you to streamline rate visibility for relevant TNT services at checkout.

How can I coordinate with PluginHive Support and TNT courier to resolve persistent label generation problems?

Effective coordination involves these steps: 1. Provide PluginHive support with all relevant order details experiencing label failures, including order numbers and error logs. 2. Share direct contact information for the courier’s support or operations team if available (e.g., an email contact such as [email protected] for TNT-related shipments). 3. PluginHive support will engage the courier’s technical team directly to investigate and troubleshoot the integration or data issues causing label generation failures. 4. Await follow-up communications from PluginHive regarding progress and resolutions after they collaborate with the courier. 5. Once PluginHive informs you that the problem has been addressed, test label generation on affected orders within the PluginHive app to confirm successful resolution. 6. If problems continue after this process, provide PluginHive support with fresh error details and testing outcomes for further assistance. This collaboration ensures that both PluginHive and the courier’s technical teams are involved, facilitating faster identification and fixing of root causes.

How can I enable the ability to split a single product into multiple packages for TNT Australia?

At present, the app does not support this feature for TNT Australia. The development team plans to work on enabling the “split package” functionality for TNT Australia in a future update (scheduled for Q3 2025). Until then, this functionality is not available. You can monitor app updates or contact support for further assistance once the feature is released.

How can I ensure shipping holidays are correctly considered in TNT shipping rates on my Shopify store?

Provide the complete and updated public holiday list for TNT to PluginHive support. They will update the holiday calendar in their system tied to your store’s shipping configuration. This adjustment ensures the shipping rates account for non-delivery days, pushing the estimated delivery dates and rates to the next valid service day, avoiding incorrect cutoff or delivery timing calculations at checkout.

How can I ensure that the pickup time set for TNT is correctly configured so that collections happen when a label is created?

To ensure TNT collections occur as expected when a label is created, verify and update the pickup time and company close time settings in the PluginHive app as follows: 1. Navigate to App Settings -> Carriers -> TNT Australia -> Other Details. 2. Check the Pickup Time configured here; it must match the TNT regional pickup time for your area. For example, if TNT’s regional pickup time is 3 PM, ensure the Pickup Time is set to 3 PM (not earlier). 3. Set the Company Close Time to reflect the business closing time, such as 5:30 PM. 4. Save these settings. Correctly aligning these times will help ensure that TNT collections are scheduled appropriately in accordance with TNT’s pickup schedules once a label is generated.

How can I ensure the TNT tracking URL in Shopify and customer email notifications automatically includes the consignment (connote) number for accurate tracking?

Currently, the PluginHive app has been enhanced to update the tracking URL for TNT Australia so that it appends the consignment number dynamically. To activate this functionality, you must generate new shipping labels for orders after the app update—only these new labels will have the correct tracking URLs with the connote number embedded. Check the tracking links from newly generated labels and confirm if the consignment number appears in the URL. For orders labeled before the update, the old URL format will remain until the label is reissued.

How can I escalate or resolve shipment label generation issues involving TNT or FedEx through PluginHive support?

For persistent label generation problems: 1. Provide PluginHive support with detailed order information and any error messages. 2. Share direct contact information for the courier’s Customer Service or technical support if available. 3. Allow PluginHive to coordinate with the courier’s technical teams by forwarding relevant data and logs. 4. If directed by the courier, you may need to use their dedicated reporting portal such as https://fedexeurope.my.salesforce-sites.com/TPP with your Integrator ID or Provider Identifier for TNT/FedEx issues. 5. Maintain communication with PluginHive support for progress updates. 6. Once advised of resolution by PluginHive or the courier, verify label generation functionality again within the app. 7. If issues continue, provide fresh error data to PluginHive for further investigation.

How can I follow up on label generation issues with FedEx or TNT through PluginHive support?

To follow up on label generation problems involving FedEx or TNT via PluginHive support, you should: 1. Contact the PluginHive support team and request an update on the status of the inquiry with the courier’s IT or operations team. 2. Provide any relevant case details or previous correspondence to help PluginHive escalate or track the issue more efficiently. 3. PluginHive will communicate directly with the courier’s technical team (such as FedEx IT) and relay updates to you once they receive responses. 4. Maintain regular communication with PluginHive support for timely follow-ups until the courier’s team addresses the problem. 5. Once notified of progress or resolution by PluginHive, test the label generation feature in your account to verify the issue is fixed. 6. If you do not receive updates, politely request further information and remind PluginHive of the urgency to ensure continuous attention on the case. This approach helps ensure that PluginHive acts as an effective intermediary with the courier’s technical team to resolve the label generation issues.

How can I get packing slips for all packages within a single order when using labels generated via TNT Australia shipping service?

Currently, the packing slip printing feature does not support generating packing slips for all packages when the shipping labels are created using the TNT Australia service. The system produces packing slips only for the first package in such cases. To ensure packing slips for all packages: 1. Consider verifying if the labels are generated through a different shipping service other than TNT Australia, which may support multi-package packing slip generation. 2. Reach out to PluginHive support or your account manager to check for any available workarounds or updates regarding this limitation. 3. Meanwhile, you can manually generate packing slips for each package individually if needed, to ensure all items are accounted for during packing. 4. Monitor communications from PluginHive for any announcements of improvements to support packing slip generation across multiple packages for TNT Australia shipments. (Note: The conversation did not include a resolved workaround or fix; this FAQ captures the nature of the issue and current behavior for users facing similar challenges.)

How can I integrate TNT surcharges, including GST, residential delivery charges, and remote area charges, into the PluginHive system for Australian shipments?

TNT Australia’s shipping API does not include address classification or additional surcharges such as GST, residential delivery fees, or remote area charges in the shipment cost. To account for these surcharges in the PluginHive system, you can add them as an adjustment to the shipping rates manually. Here’s how to do it: 1. Go to your PluginHive dashboard and navigate to **App > Settings > Shipping Rates > Rate Automation**. 2. Locate and edit the relevant shipping rule by clicking **Edit Rule**. 3. Under the **Action Details** section, select the option **Adjust Shipment Price**. 4. Enter the appropriate percentage or fixed amount corresponding to the surcharge you want to apply (for example, GST or residential delivery charge). 5. Save your changes by clicking **Update Rule**. This method ensures the customer is charged the base shipping cost plus the manually added surcharge. For remote area surcharges—the largest and not automated charge—you must similarly apply manual adjustments since these are not provided by TNT’s API. Always verify surcharge rates periodically, using official TNT documentation as reference.

How can I make an order reference appear on TNT invoices or statements for orders processed through PluginHive?

Currently, the PluginHive app does not support adding order references or customer notes to TNT invoices or weekly statements. This feature is not available. You may contact TNT directly to explore any possibilities for including order references on their invoices.

How can I notify TNT drivers automatically when booking shipments in the Multicarrier app?

To notify TNT drivers for pickup, you must send a Pickup Request through the app: 1. Select orders with the status “Label Created.” 2. Click the “Request Pickup” option within the app to notify TNT Australia about the shipment pickup. 3. It is important to request this pickup before marking the order as fulfilled to ensure driver notification. If you face issues receiving confirmation or driver notification through this process, contact support for assistance to verify correct setup.

How can I reconnect my TNT account in the PluginHive app if I have previously deleted it?

To reconnect your TNT account, you need to use the previously generated TNT Express Account API credentials to add the account again in the app. If you no longer have the API credentials, you must contact your TNT Express Account Representative to obtain them. Note that it is not possible to recover a deleted TNT account directly within the app; a fresh setup with valid credentials is required.

How can I resolve the error “3001 invalid customer account number” when adding TNT or FedEx Australia accounts for domestic shipments in PluginHive?

To resolve the “3001 invalid customer account number” error when adding TNT or FedEx Australia accounts, follow these steps: 1. Confirm that you are adding the correct carrier for your shipment type: – Use the TNT Australia account only for domestic shipments within Australia. – Use the FedEx Australia account only for international shipments originating from Australia. 2. Verify the accuracy of your account credentials: – Double-check the Username and Password associated with your TNT or FedEx account. – Ensure that the Account Number or Customer Account Number entered is accurate and corresponds exactly with what your carrier account specifies. – Confirm if any Prefix is required for your account number and include it correctly. 3. If you continue to face issues, contact PluginHive support with your exact Username, Password, Account Number, and Prefix so they can assist further. By carefully verifying and entering accurate credentials depending on the shipment type, you can avoid and resolve the error 3001 invalid customer account number.

How can I resolve the issue of failing to get shipping rates due to Booking Cutoff Time for my order with the TNT Au carrier?

To resolve the issue of shipping rates not being retrieved due to Booking Cutoff Time settings for the TNT Au carrier, follow these steps: 1. Verify the current Booking Cutoff Time configured for your account and region. You can find this setting under App Settings -> Carriers -> TNT Au -> Other Details. 2. Ensure that the Pickup Time for the order is set before or exactly at the Booking Cutoff Time. For example, if the cutoff time is 12 PM, set the Pickup Time to 11:30 AM or 12 PM. 3. If the order status is not moving to processing and rates are not fetched despite adjusting the Pickup Time, contact the TNT Australia (TNT Au) support team directly to confirm the correct Booking Cutoff Time applicable to your account and region. 4. Once you receive the accurate cutoff time from TNT, update the Booking Cutoff Time setting accordingly in your PluginHive app configuration. 5. Retry processing the order with the adjusted Pickup Time matching the confirmed cutoff time. This process ensures that the carrier’s booking requirements are correctly aligned with your order’s parameters, enabling the retrieval of accurate shipping rates.

How can I resolve the issue of TNT Express not providing shipping rates for domestic orders in Malta using the PluginHive app?

TNT Express does not handle domestic Malta orders, which is why rates are not provided for such shipments in the app. Domestic shipments in Malta are handled by Maltapost. To resolve this: 1. Confirm with your client or shipping provider which carrier is responsible for domestic shipment handling (in this case, Maltapost). 2. Add and configure Maltapost in the PluginHive app to handle domestic Malta shipments. 3. Continue to use TNT Express only for international shipments from Malta. By separating carriers based on shipment type (domestic vs. international), the app will display accurate shipping rates accordingly.

How can I retrieve the XML request and response for a specific shipping rate quote in PluginHive for TNT Australia?

To get XML data for a shipment: 1. Go to App Settings -> Shipping Rates -> Request Log. 2. Find the relevant transaction ID and click on the “i” icon next to it. 3. Under the “Automation Summary” section, view the XML request and response. 4. You can view or copy these but may not always be able to directly download from the interface. 5. If download is disabled, share your transaction reference with support to obtain the XML files.

How can I schedule a call with PluginHive support to help configure my TNT Australia account?

You can schedule a call with PluginHive support for configuration assistance by using the provided booking link. Choose a time suitable for your timezone and needs. After booking, you will receive confirmation with the date and time of the appointment. If a specific date and time are desired, you may communicate this in advance, but ultimately booking via the link ensures availability and scheduling.

How can I schedule shipments with future shipping dates using the PH MultiCarrier Shipping Label app for TNT Express shipments?

The PH MultiCarrier Shipping Label app now supports generating TNT Express labels with future shipping dates by adjusting the shipping date as follows: 1. Open the app and navigate to **App Settings > Orders**. 2. Select the relevant order for which you want to schedule a future shipment. 3. Click on the ellipsis (⋮) icon next to the order options. 4. Choose the **Adjust Shipping Date** option from the dropdown. 5. Enter the number of additional days you want to add to today’s date—for example, if you want the shipment 3 days from now, enter “3”. 6. The app will add the specified number of days to the current date and send this updated date in the shipment request to TNT Express. 7. The future shipment date will also be reflected directly on the generated shipping label. This feature allows you to request pickups and create shipments that are dated a few days in advance, matching TNT’s support for future shipment scheduling. If you encounter any issues, verify the date adjustment and ensure you use the latest app version.

How can I set up a TNT Italy account in the app?

The app currently does not support integration with TNT Italy accounts. Only TNT Express Accounts can be added and integrated within the app. Therefore, there is no available method to set up or add a TNT Italy account in this app.

How can I set up shipping automation rules so that products in the ‘Apparel’ and ‘Caterpillar Merchandise’ shipping classes have a $14.95 flat shipping rate, and all other products use the TNT Australia shipping option?

You can configure your shipping automation with rules focusing on shipping classes as follows: 1. Create a rule that applies a $14.95 flat rate shipping if the product shipping class is equal to ‘Caterpillar Merchandise’ or ‘Apparel’. 2. Create a separate rule that applies the TNT Australia shipping option if the product shipping class is not equal to ‘Caterpillar Merchandise’ or ‘Apparel’. 3. To handle carts containing both ‘Apparel’ or ‘Caterpillar Merchandise’ products and other products, decide which shipping option should display—either only the flat rate, only TNT Australia, or both. Note that the presence of multiple shipping classes in one cart may result in multiple shipping options showing by default unless explicitly configured otherwise. Ensure that no conflicting rules exist, and confirm that no products are incorrectly excluded from shipping within your app settings, as exclusions can prevent shipping options from appearing.

How can I set up the TNT shipping plugin with Shopify since I cannot log into my TNT account using my usual username and password?

Shopify does not have a direct integration with TNT, so you will need to use a third-party plugin that supports TNT shipping. Examples include Shippit, Starshippit, or PluginHive. To proceed: 1. Choose a third-party shipping platform that supports TNT integration, based on your business needs and compatibility with Shopify. 2. Set up an account with the selected third-party provider and follow their instructions to integrate TNT shipping with your Shopify store. 3. If you encounter issues related to TNT account credentials or API access, contact TNT support by logging a service request at [email protected], providing details about your third-party platform setup so TNT can assist with enabling API or account access for that integration. 4. Ensure that the third-party platform is authorized and configured to access your TNT account details to enable shipping rate calculation, label generation, and tracking functionalities. This approach allows you to use TNT shipping services via a supported intermediary platform integrated with Shopify, bypassing direct login issues with TNT’s native portal.

How can I set up TNT shipping rates with flat rates for orders under 30 kg to specific Australian states and calculated rates for orders over 30 kg using PluginHive?

To set up TNT shipping rates as per your requirements using PluginHive, follow these steps: 1. **Configure Shipping Zones:** – Go to **App Settings** in the PluginHive dashboard. – Navigate to **Shipping -> Shipping Zones**. – Click **Add Zone** to create new zones. – Create two zones to cover the specified states: – Zone 1: ACT, NSW, QLD, VIC – Zone 2: NT, SA, TAS, WA – Save the zones after creation. 2. **Set up Shipping Rates:** – Go to **App Settings -> Shipping Rates -> Rate Automation**. – Click **Add Rule** or **Edit Rule** to configure rates. – Define flat rate shipping of $25 for orders under 30 kg going to Zone 1 (ACT, NSW, QLD, VIC). – Define flat rate shipping of $35 for orders under 30 kg going to Zone 2 (NT, SA, TAS, WA). – For orders over 30 kg, set the shipping rate to be **calculated at checkout** using the TNT Australia API integration. 3. **Subscription Requirement:** – To enable any shipping rates shown through the app at checkout, you must subscribe to at least the **$19 Starter plan** or a higher plan. – Navigate to **Account -> Manage Subscription -> Change Subscription**. – Select the appropriate plan and confirm subscription with applicable charges. Following these steps will ensure TNT shipping rates are correctly configured for your store based on weight and destination.

How can I stop showing TNT shipping rates in the shopping cart generated by PluginHive?

To remove TNT rates from showing in your checkout shipping options via the PluginHive app: 1. Access your Shopify admin panel. 2. Navigate to the Shipping Profiles section. 3. Locate the Shipping Profile(s) where the PluginHive app rates are applied. 4. Remove or deselect “App Rates” or the PluginHive app provider from these shipping profiles. This action will prevent the app’s calculated TNT rates from appearing in the customer-facing shipping choices during checkout.

How can I successfully add and authorize my TNT Australia account in the PluginHive Multi Carrier Shipping Label app?

To add your TNT Australia account correctly, ensure you select the option labeled “TNT Australia” and not simply “TNT” within the app. You will need to provide the following mandatory details: 1. User Name 2. Password 3. Account Credential (required for label generation) If you have these details ready, you can share them for assistance in adding the account. Additionally, PluginHive offers live support via scheduled calls or screen-sharing sessions to help with configuration. You can book a convenient time for this assistance using the provided booking link.

How can I troubleshoot the error “The account number supplied is invalid or not assigned to this login” when using TNT carrier account in PluginHive?

This error indicates that the TNT carrier account credentials are either incorrect or not linked to your login. To troubleshoot: 1. Verify the TNT account credentials with the TNT team to ensure accuracy and activation. 2. Confirm the correct account number is being used in the app. 3. Review the carrier setup in the app to check for multiple TNT accounts that might cause conflicts. 4. Remove any inactive or unused TNT accounts in the app to avoid credential conflicts. Once corrected, retest the rates for functionality.

How can I update the Rate Automation rules to offer TNT Couriers shipping only for products above 5kg, and set Australia Post rates for products between 0.5kg and 5kg?

To update the Rate Automation rules to apply TNT Couriers shipping for products over 5kg (from 5.1kg and above) and Australia Post shipping for products between 0.5kg and 5kg, follow these steps: 1. Access your PluginHive dashboard and navigate to the Rate Automation or Shipping Rules section. 2. Create or edit the existing rule for TNT Couriers to set the minimum product weight condition to 5.1kg, ensuring it applies only for products heavier than this threshold. 3. Ensure there is a separate rule for Australia Post shipping that covers the weight range from 0.5kg up to 5kg. This will restrict Australia Post rates to this weight band. 4. Save the updated rules and test by simulating product shipments within these weight ranges to verify that the correct carrier rates appear. 5. If you have access to tutorial videos or documentation provided (such as the setup video shared by PluginHive support), review them closely to avoid configuration errors. By following these guidelines, you ensure shipping rates are correctly automated based on product weight thresholds for the two carriers.

How can I upgrade my PluginHive subscription plan to enable TNT shipping rates?

To upgrade your PluginHive subscription: 1. Open the PluginHive app on your Shopify store. 2. Navigate to **Account -> Manage Subscription -> Change Subscription**. 3. Select the **$19 Starter plan or any higher tier** that supports TNT shipping rates. 4. Confirm the upgrade and complete any payment steps. 5. Once upgraded, the app will display TNT shipping rates at checkout.

How can I verify if PluginHive is successfully retrieving shipping rates from TNT and DHL during checkout?

To verify successful rate retrieval: 1. Use the PluginHive app’s logs or dashboard to check recent API requests and responses from the carriers. Confirm the app is sending rate requests without errors. 2. Test the checkout process yourself by entering typical shipment details and verifying if carrier rates appear correctly alongside backup rates. 3. Confirm that the PluginHive app settings include active connections and enabled services for both TNT and DHL. 4. If rates fail to appear despite receiving responses, investigate potential synchronization or display issues within Shopify’s checkout configuration. 5. Provide collaborator access to PluginHive support if you need expert help in diagnosing these logs and connection statuses.

How can I verify if the TNT Australia shipping rates are successfully returning on my store after experiencing an outage?

To confirm that TNT Australia shipping rates are available again on your store, follow these steps: 1. Perform a test order on your website checkout to see if shipping rates from TNT Australia are being generated. 2. Access the PluginHive app’s Request Logs within your store’s admin panel and check for recent successful API responses from TNT Australia. 3. Confirm that shipping rates are reflected properly on the checkout page during your test order. If rates appear correctly in both areas, the issue has been resolved. If you still face problems, contact PluginHive support with relevant logs for additional help.

How can I verify if the TNT carrier rates are functioning correctly in the Shopify Multicarrier Shipping Label app?

To verify if TNT rates are working properly: 1. Attempt placing a test order in your Shopify store with TNT enabled as a carrier. 2. Observe if TNT shipping rates appear without errors during the checkout process. 3. Confirm the pickup time used in the transaction is within the valid booking cutoff time. 4. Review your shipping rates log entries in the PluginHive app portal for successful rate retrieval entries. 5. If rates are showing, it indicates the integration is functioning as expected. If no rates appear, re-check pickup times and booking cutoff rules or reach out to support for further monitoring and assistance.

How can I verify if TNT collection triggers are passing correctly through the PluginHive integration?

To verify if TNT collection triggers are passing through the PluginHive integration, follow these steps: 1. Check the order records in your connected stores to confirm if any TNT shipment orders are being created. 2. Ensure the orders intended for TNT collection have been placed with the correct shipping method associated with TNT. 3. Provide specific order numbers and the store names where issues are being observed to support, so they can verify if the integration is receiving and processing the TNT collection requests. 4. Review any error messages received from the integration or TNT IT, and share those details for further troubleshooting. 5. If no TNT orders appear in the stores, re-examine your shipping and order setup to ensure TNT services are properly assigned and triggered during checkout. This process helps identify whether the trigger failure is due to integration data flow issues or order setup inaccuracies.

How can I verify that the TNT account setup is working after configuration?

To verify TNT account setup: 1. Create a test order with a valid domestic Australian shipping address. 2. Attempt to generate a shipping label through the PluginHive app for this order. 3. Check that shipping rates appear correctly during the checkout process for various routes. 4. Confirm that the label is generated without errors and the order status updates accordingly. 5. If any issues occur, review account credentials, packaging, and automation configurations or contact PluginHive support for troubleshooting assistance.

How do cutoff times and holidays affect shipping rate availability and scheduling in PluginHive for TNT Australia?

Cutoff times dictate the latest time orders can be booked for pickup on the same day. For example, if the cutoff is 2:00 PM: – Orders placed before 2:00 PM show rates and schedule pickup for the same day. – Orders placed after 2:00 PM automatically schedule pickup for the next business day; rates reflect this timing. – The app also observes Sundays and Australia-wide TNT holidays – no pickups or shipments are scheduled for these days. – You can set cutoff times in App Settings to match your operations. – Rate request logs can help verify if rates are being calculated for the correct shipping date.

How do I add a TNT Express shipping carrier account to the PluginHive Multi Carrier Shipping Label app?

To add a TNT Express account to the PluginHive app, you need to obtain the TNT Express API credentials associated with your account. You can do this by contacting your TNT Express account representative. Once you have the API credentials, you can add your TNT Express account in the app’s shipping carrier setup section. This involves entering your API key and other required authentication details so the app can fetch live rates and generate shipping labels. If you need assistance during setup, you can schedule a Zoom call with PluginHive support for guided help with adding your TNT Express account and configuring the app accordingly.

How do I add multiple preferred TNT Australia carrier services to a single automation rule in PluginHive? Do I need separate lines for each service?

You do NOT need to add separate lines for each service. You can: – Add multiple carrier services in a single “Add Carrier/Service” option within the same automation rule line. – Simply select all desired services (except those you want to exclude) from the dropdown list. – Save the rule to apply changes. The checkout page will then show only the selected services accordingly.

How do I configure shipment payer settings for TNT Australia shipments in the PluginHive app?

When configuring your TNT Australia shipments, set the shipment payer as the “Sender,” which typically refers to the merchant. This means the merchant account will be responsible for paying the shipping charges. This setting ensures accurate billing for your shipments through the PluginHive app.

How do I create or obtain a TNT Express account in the UK to use with the PluginHive app?

To use a TNT Express account with the PluginHive app, you must have an existing TNT Express account with the appropriate credentials. If you are unsure whether your current account qualifies or need to create one, contact the TNT customer support team in the UK directly. They can assist you with creating or verifying your TNT Express account and provide the necessary login credentials (Company Name, Account Number, User Name, Password) required to set up the app integration. Note that the app integrates only with TNT Express accounts, not with MyTNT accounts. If you need assistance during setup, PluginHive support can also arrange a Zoom call to guide you through the process.

How do I find the XML request and response files needed for TNT to investigate shipping rate calculation issues?

You can access the XML request and response by: 1. Navigating to App Settings -> Shipping Rates -> Request Log. 2. Clicking the info (“i”) icon next to the relevant transaction. 3. Viewing the XML data under Automation Summary. 4. Copy or screenshot this data to share with TNT support. If the download button is disabled, contact PluginHive support with the transaction ID for assistance.

How do I obtain the necessary account codes or credentials to integrate FedEx, TNT, and Aramex with the PH Multi Carrier Shipping Label app?

You need to contact each respective carrier’s customer service team directly to obtain the required account details and credentials for integration. For FedEx, if you previously used their account in another PluginHive app, you can use that same account information. Since carrier support teams vary in responsiveness, persistence in reaching out to their support may be necessary.

How do I restrict MyFastway (Aramex) carrier services to only local deliveries and prevent them from appearing as options for interstate shipments when I already use TNT for interstate?

To restrict MyFastway (Aramex) services to local deliveries only and avoid them appearing for interstate shipments, follow these steps: 1. Open PluginHive’s carrier settings for your store. 2. Locate the MyFastway (Aramex) carrier configuration options. 3. Set shipment rules or geolocation zones for this carrier to cover only your defined local delivery regions (e.g., specific postcodes or areas within your local delivery radius). 4. Configure TNT (for air and road interstate services) similarly to cover interstate delivery zones exclusively. 5. Use the plugin’s shipping zone or rate filter feature to map each carrier to its applicable shipping zones accurately. 6. Save all configurations and perform test checkouts using addresses from both local and interstate locations to verify that only the respective carriers appear in each scenario. If your current setup does not support zone-based restrictions, you may need to review carrier-specific settings or reach out to PluginHive support to confirm the proper process for setting service area limitations per carrier.

How do I select preferred TNT Australia carrier services to show on the checkout and exclude unwanted services like PAYU Satchel?

To select preferred carrier services: 1. Go to Automation Rules in the app under Settings -> Account Setup -> Automation -> Rules. 2. Edit the existing rule and within the “Add Carrier/Service” dropdown, select the services you want (e.g., 9:00 Express, 12:00 Express, Road Express). 3. You can select multiple services in the same rule line; there is no need to add multiple lines for the same carrier. 4. Remove unwanted services like PAYU Satchel from the selections. 5. Save the changes. 6. The checkout page will only display the selected services in real-time.

How do I send TNT Express test consignments after generating test sales to ensure the label is compliant and data is received?

After generating test orders and generating labels in the PluginHive app, you need to manually request a pickup for these consignments by selecting the “Request Pick Up” option in the app’s dropdown menu. Simply generating the label does not automatically book the pickup with TNT Express. Follow these steps: 1. Generate labels for the test orders in the PluginHive app. 2. Click on the dropdown menu associated with the order. 3. Select “Request Pick Up” to book the TNT Express pickup for the consignments.

How do I set up international shipping with FedEx, TNT, and Australia Post using PluginHive?

To enable international shipping rates for FedEx, TNT, and Australia Post through PluginHive, follow these steps: 1. **Obtain Carrier Accounts:** Ensure you have active accounts with FedEx and Australia Post (and TNT if needed). You will need your account numbers and billing details. 2. **Connect Accounts in PluginHive App:** – Log in to the PluginHive dashboard on your store. – Navigate to the shipping carriers setup section. – Add your FedEx and Australia Post account details by entering the account number, billing information, and any required API credentials. 3. **Configure Available Shipping Destinations:** – In your Shopify admin, configure your store to support international shipping by adding countries in **Shopify Markets** or your shipping settings. – Ensure that multiple countries are enabled as shipping destinations so that customers can select their country during checkout. 4. **Verify Checkout Settings:** – Confirm that the checkout page allows customers to enter shipping addresses outside Australia. – This is crucial because the PluginHive app fetches shipping rates based on the selected shipping address during checkout. 5. **Test International Shipping:** – Place test orders selecting various international countries to ensure rates from FedEx, TNT, and Australia Post display correctly. If you need assistance with adding countries or checkout configuration, you may contact Shopify support directly, as PluginHive focuses on shipping rate integrations.

How do I test and verify label generation for international orders managed by TNT Express within the PluginHive app?

To test and verify label generation for international orders using TNT Express in the PluginHive app, follow these steps: 1. Identify an international order number eligible for TNT Express shipping (for example, MCC34515 or MCC34516). 2. Provide permission within the app or system to generate a shipping label for the selected order. 3. Use the PluginHive interface to generate the label; the app should successfully create a label if properly configured. 4. Confirm the label is generated and review any shipping details. If successful, TNT Express rates and labels for international shipments are functioning correctly. If you encounter issues, schedule a support call or reach out to PluginHive support for further assistance.

How do I verify and update the cutoff time settings for TNT Australia in PluginHive to ensure shipping rates appear correctly?

To verify and update cutoff time settings for TNT Australia in PluginHive: 1. Log into your PluginHive store configuration dashboard. 2. Locate the section for carrier settings or shipping method configuration related to TNT Australia. 3. Find the fields for “Pickup Time” and “Company Close Time.” 4. Set these times according to the latest possible pickup time your local TNT depot allows (for example, 1 PM for the Melbourne depot). 5. Save your changes. 6. Test checkout shipping rates to ensure TNT rates are returned properly for shipments requested before the latest cutoff. 7. If shipping rates start appearing after updating these times, the cutoff time was likely the cause of the issue.

How do I verify that the holidays for TNT Australia are updated in PluginHive to avoid shipping errors on holidays?

PluginHive periodically updates the holiday list for carriers like TNT Australia. If shipment errors occur referencing holidays (e.g., “capacity reached” or “public holiday” message), request support to confirm and update the holiday calendar. – Once updated, the app will automatically omit holidays from pickup days, preventing errors. – You can confirm by testing a shipment date on a known holiday; no rates or error should appear.

How does PluginHive handle dimensional weight calculations for carriers like TNT Australia that charge based on the higher of actual weight or volumetric weight? Can I customize this?

To handle carriers like TNT Australia, which use the higher value between actual (“dead”) weight and volumetric weight (Height x Width x Length / 4000. for shipping cost calculation, you should: 1. Ensure that product weights in Shopify are accurate because PHMCSL pulls product weights directly from your Shopify store. Updating weights there reflects in the app. 2. Use the “Use volumetric weight in package generation” option within PHMCSL settings. Enabling this allows the app to calculate volumetric weight at the product or package level and compare it with actual weight, using the higher value for carrier rate requests. 3. Configure your packaging method properly under App > Settings > Shipping > Packaging to ensure dimensional weight is calculated and sent correctly to the carrier’s API. Note: PHMCSL does not natively allow manual adjustment or insertion of the volumetric weight formula values; it relies on settings and product/package dimensions to compute it.

How does PluginHive handle manual handling charges for TNT shipments, and how can these be configured?

Manual handling charges are additional fees applied by carriers for particular shipment handling requirements. In PluginHive: 1. To apply manual handling charges, you must set them up as handling fees within the app’s rate automation rules. 2. These fees are added to the shipping rate calculated based on product weight or volumetric weight. 3. Verify that your rate automation rules include any manual handling fee percentages or flat amounts specified by your carrier agreements. 4. Ensure these rules are active and associated with the shipping profiles where TNT rates are calculated. Note that these charges must be consistent with what the carrier applies; otherwise, the app rate and final carrier invoice may differ.

How does the PH MultiCarrier Shipping Label app integrate with TNT Express for international shipments regarding order scheduling and label generation?

The PH MultiCarrier Shipping Label app integrates with TNT Express for international shipments by allowing Shopify store owners to create and print shipping labels directly from their store orders. The app communicates shipment details to TNT’s system and requests labels accordingly. With recent enhancements: – Users can generate labels with future shipment dates, aligning with TNT’s carrier portal capabilities. – Pickup requests can be scheduled in advance by setting these future dates within the app via the “Adjust Shipping Date” feature. The app requires that orders be linked to the correct carrier account (TNT Express in this case) and configured properly via the app settings. This integration automates many manual processes, improving shipment scheduling and label generation efficiency.

How does the PluginHive Multi-Carrier Shipping Label app handle TNT Australia cutoff times and rate calculations?

The PHMCSL app manages TNT Australia cutoff times to differentiate between same-day and next-day shipment rates automatically: 1. You must set the “Pickup Time” parameter accurately within the app to reflect the actual TNT cutoff time. 2. When a shipping rate request is made before the cutoff time, the app requests same-day rates from TNT. 3. If a request is made after the cutoff time, the app automatically adjusts the rate request to next-day shipping, which TNT reflects with appropriate pricing. 4. This process ensures customers receive valid shipping rates regardless of the ordering time and supports continuous 24/7 operation without losing sales due to unavailable rates.

How is the TNT Australia API integrated with PluginHive?

The TNT Australia API is integrated through a third party, specifically via the PluginHive app. When filling out forms or documentation for TNT Australia, you should state that the integration is through “PluginHive.” API documentation is also required for the integration process.

How many orders per month can I process with TNT Australia via the PluginHive app, and what should I consider?

The app can handle processing around 30 orders per month with TNT Australia smoothly. It is recommended to discuss with PluginHive support about your shipping volume, checkout rates, and subscription plan to ensure your app settings and subscription tier support your order volume and shipping needs effectively.

How should I proceed if label generation issues affect multiple orders in the PluginHive app and involve a courier like TNT?

If label generation problems occur across multiple orders involving a courier such as TNT, follow these steps: 1. Inform PluginHive support about the widespread nature of the problem and provide details about the affected orders. 2. Provide any direct contact information you have for the courier’s support or operations team (e.g., an email or phone number) to assist PluginHive in communicating directly with the courier. 3. PluginHive support will coordinate with the courier team to investigate and resolve integration or system issues causing the label failures. 4. Await updates from PluginHive about progress and potential fixes after they engage with the courier. 5. Once notified of a resolution, verify label generation functionality in your PluginHive app by attempting to generate labels for the affected orders. 6. If issues persist, provide fresh error details back to PluginHive support for further troubleshooting. This process helps expedite problem resolution by involving both PluginHive and courier technical teams directly.

I am receiving invoices from TNT Au that are much higher than the shipping label amounts generated via PluginHive. How can I resolve this discrepancy?

Discrepancies between label amounts and carrier invoices typically arise from: 1. Additional carrier surcharges or fees applied post-label generation (fuel surcharges, dimensional weight adjustments, residential delivery fees, etc.). 2. Differences in parcel weight or dimensions declared at label creation versus actual package measurements at pickup. 3. Currency conversion differences or billing cycle issues. To address this: – Reconcile the shipment details used for label creation (weight, dimension, service level) with actual shipped packages. – Contact TNT Au to request a detailed breakdown of the invoiced amounts to identify unexpected fees or surcharges. – Consider using alternative carriers supported by PluginHive with more transparent or consistent billing if discrepancies persist. – Maintain accurate and consistent data entry for package details when generating labels through the app.

Is it possible to request a collection date or schedule future-dated shipments for TNT Express via the PH MultiCarrier Shipping Label app?

Yes, scheduling future-dated shipments and requesting collection dates for TNT Express shipments is possible through the app after the recent enhancement. Initially, the options like ‘Change Shipping Date’ and ‘Set Future Shipment Date’ did not work properly, passing today’s date instead of the requested future date. After investigation and development, the app now includes a dedicated feature to adjust the shipping date, enabling users to specify future shipment dates successfully. The app sends the requested future shipping date directly in the shipment request to TNT, aligning with the carrier’s capabilities. To use this feature, follow the steps under the “Adjust Shipping Date” option within the Orders section of the app settings.

Is it possible to split a single product into multiple boxes when using TNT Australia carrier?

Currently, splitting a single product into multiple boxes is not supported when using the TNT Australia carrier because the necessary “edit package” feature is not enabled for this carrier. This feature allows manual splitting of a single item into multiple packages. As of now, TNT Australia does not support this functionality in the app.

Is there a specific prefix required for TNT consignment numbers to create shipping labels, and how do I configure it correctly in the PluginHive app?

Yes, TNT consignment numbers require a specific 3-letter prefix to be valid for label creation. This prefix is a credential provided directly by the TNT team. To resolve the invalid consignment number error: 1. Contact your TNT representative or support team to obtain the correct and valid 3-letter prefix. 2. Log in to your PluginHive app and navigate to the carrier settings section. 3. Locate the field for the TNT prefix and update it with the correct prefix you received from TNT. 4. Save your changes. 5. Attempt to generate the shipping label again for the order. Ensuring the correct prefix is set will allow the system to recognize the consignment number and create the label successfully.

Should I enable volumetric weight calculation within the PluginHive app when using TNT as my carrier?

When using TNT, you do not need to explicitly enable volumetric weight calculation within the app as TNT automatically calculates volumetric weight based on the dimensions you provide. Instead, focus on passing accurate weight and dimension data to the carrier through appropriate packing methods for accurate rate calculations.

What are common reasons for underquoting freight charges using PluginHive’s TNT integration, and how can I minimize these discrepancies?

Underquoting can occur primarily due to: 1. Product “Pre-Packaged” setting enabled — when true, it assumes fixed packaging dimensions and may not calculate volumetric weight properly. Set this to False if you want dynamic volumetric weight calculations. 2. Missing or incorrect product dimensions in Shopify — volumetric weight calculations depend on valid length, width, and height values for each product. 3. The volumetric weight divisor mismatch between domestic and international shipments (4000 vs. 5000). 4. TNT invoicing discrepancies and delays – sometimes TNT’s own billed charges differ from estimates due to surcharges or manual handling fees not reflected in PluginHive rates. 5. Handling fees and manual handling charges might not be configured in app’s rate automation rules. To minimize discrepancies: – Ensure all products have correct dimensions and appropriate packaging setting. – Conduct test transactions with known dimensional data and verify packing summaries. – Use separate shipping profiles or test products to isolate volumetric weight calculations. – Monitor TNT carrier communications and invoices closely to identify charge variations. – Remove the affected carrier rates at checkout if underquoting causes loss until resolved.

What can cause delays in shipping rate display at checkout when using PluginHive with carriers like TNT Australia, and how to resolve it?

Delays in displaying shipping rates at checkout can occur due to a slow response or delays in rate retrieval from carriers such as TNT Australia. To address this: 1. Monitor the carrier service status to ensure no outages or slowdowns. 2. Confirm that rates are correctly generated in PluginHive’s rates log. 3. If there is a persistent delay, contact PluginHive support and provide relevant rates log IDs. 4. PluginHive may investigate and confirm when carrier services normalize. 5. Once normal response times resume, rates should display correctly at checkout. 6. Regularly update the shipping app and maintain active carrier accounts to avoid connectivity issues.

What causes incorrect TNT Australia shipping rates showing as lower than expected, despite correct product dimensions entered in PluginHive?

This generally happens because: – The “Weight Based Packing Method” is selected with volumetric weight enabled, but product packing is not using actual box dimensions. – In this method, default carrier dimensions (like 10x10x10 cm) might be sent along with actual weight, leading to rate discrepancies. – To fix this, you can switch to “Box Packing Method,” create boxes matching your products’ sizes, and assign products accordingly. – Alternatively, accept weight-based packing rates by verifying your TNT dashboard inputs match (e.g., inputting 10x10x10 dims on their site). – Generating labels after switching packing method ensures rates reflect dimensional data correctly.

What features of the TNT Australia API does the PluginHive app access?

The PluginHive app accesses the following TNT Australia API features: 1. Quote retrieval 2. Collection (pick up) booking 3. Consignment creation 4. Track and trace 5. POD (Proof of Delivery) retrieval

What information is required to connect the TNT carrier with the PH Multicarrier App?

To connect TNT Australia with the app and display shipping rates, you need the following account details from TNT: 1. Account Number 2. Username 3. Password These credentials must be entered in the app’s TNT account settings to enable live rate calculations and integration.

What information should I provide and how do I obtain the TNT API credentials required to connect my TNT account in PluginHive?

To connect your TNT account with PluginHive, you need to register for TNT API credentials from TNT’s Web Services. Follow these steps: 1. Contact your TNT sales representative and inform them that you want to integrate with TNT ExpressConnect Shipping and Pricing. 2. Obtain the TNT ExpressConnect registration form (a pre-filled version is available via the link in the documentation). 3. Fill in the required information highlighted in yellow on the registration form, including: – TNT Global Link Id – Company Name – Company Website Address – Address – Business Contact Name and Email Address – TNT Account Country Code – TNT Account Number – TNT Account Name – Receiver Payee terms allowed (Y/N) 4. Submit the completed registration form to your TNT Account Representative. 5. TNT will provide you with the TNT ExpressConnect (XML) Shipping and Pricing developer guides along with your sandbox and production API credentials (including username and password). 6. Use these credentials within the PluginHive platform to connect your TNT account. For additional technical details, you can refer to TNT’s official API documentation here: https://docs.postmen.com/tnt.html

What is the character limit for the Company Name field in shipping addresses when using TNT Australia services through PluginHive?

The TNT Australia Road Express shipping service enforces a strict character limit on the Company Name field in the Shipping Address: – The Company Name must be between 0 and 30 characters in length. – Exceeding this limit will cause label generation to fail with errors indicating the violation. To comply with this: – Keep Company Name entries within 30 characters. – Shorten or abbreviate longer names before preparing shipments. Following this guideline prevents errors during label creation with TNT Australia and similar carriers with character restrictions.

What is the difference between a TNT Italy account and a TNT Express account?

TNT Italy primarily focuses on domestic shipping services within Italy, catering to shipments inside the country. In contrast, TNT Express specializes in faster international shipping, providing global delivery options beyond Italy. The app supports integration only with TNT Express accounts, not TNT Italy accounts.

What shipping cost details are included in the TNT courier API response, specifically regarding residential charges and surcharges?

The shipping rates provided by the TNT courier API are calculated based on order details such as the originating location (ShipFrom), destination (ShipTo), and package specifics. TNT’s response includes the total shipping cost along with any surcharges they apply. However, detailed information about specific cost components like residential delivery charges is not explicitly available in the API rate logs. To verify such details, you can share the XML request and response files (from your API interaction) with the TNT support team for further clarification.

What should I do if after updating cutoff times in PluginHive, TNT shipping rates still do not appear?

If rates still do not appear after adjusting cutoff times: 1. Verify if the request date being sent to TNT is still the current day past cutoff time, causing rejection. 2. Consider modifying the rate request to use the next available shipping day, especially if your store allows shipping on future dates. 3. Check for holidays or non-working days with TNT that may prevent shipping on those dates. 4. Contact PluginHive support with specific request and response logs for further investigation. 5. Provide collaborator access if requested by support, to allow hands-on diagnosis and testing.

What should I do if certain products in an order cause standard shipping options not to show, displaying only specific carrier options like TNT?

Shipping rates depend on the combined conditions of all products in the cart. To troubleshoot: 1. Review all Rate Automation rules for carriers and check their conditions against the combined product weights, dimensions, and price ranges. 2. Confirm that there is a matching Rate Automation rule for the total cart with all products included. 3. If certain products cause standard shipping to disappear, examine if their attributes are excluded or if the applicable shipping services are disabled for those conditions. 4. Adjust or create new Rate Automation rules to accommodate these product combinations. 5. After modification, perform thorough checkout testing to ensure all desired shipping options display correctly.

What should I do if checkout shipping rates from TNT Australia and Australia Post are not displaying correctly even though the rates are logged in PluginHive?

If you notice that shipping rates from TNT Australia and Australia Post are not showing at checkout despite rates being available in the PluginHive rates log, follow these steps: 1. Verify the Rates Log: Check the PluginHive rates log for the particular transaction to confirm that the carrier rates were generated. 2. Capture Evidence: Take a complete screenshot of the checkout page where rates are missing. 3. Share Details: Provide the screenshot along with the associated Rates Log IDs to the PluginHive support team for investigation. 4. Understand Possible Causes: Delays in returning rates from TNT Australia can cause a temporary delay in displaying shipping rates at checkout. 5. Confirm Fix: PluginHive may confirm if the carrier services have resumed normal rate return. You should then test the checkout again to see if rates are displayed. 6. If the issue persists despite the above, contact PluginHive support for further troubleshooting, possibly via a direct call to diagnose in real time.

What should I do if I accidentally deleted a shipping rule for a courier like TNT and cannot get shipping quotes?

To restore shipping quotes after deleting a courier rule: 1. Go to App Settings -> Shipping Rates -> Rate Automation. 2. Re-add the missing courier rule (e.g., TNT) to reactivate it. 3. If you have a CSV file with updated shipping rates or product dimensions, import it again into the app at the same location (Rate Automation) to ensure the data is correct and up to date. 4. Confirm within the app that the courier rule is active. This process typically resolves the issue of missing shipping quotes.

What should I do if I get an authentication error after adding live TNT production credentials?

If you encounter an authentication error despite using the correct live TNT credentials: 1. Verify that you have provided the complete and correct User ID, Password, Account Number, Sender Code, and Prefix, exactly as provided by TNT. 2. Confirm with TNT support that the credentials are active and set for API access. 3. Share the production credentials again with PluginHive support; they can add the live account in the app and disable the test account to avoid conflicts. 4. After they configure the live account, check for shipping rates and label creation functionality in the app to validate successful authentication.

What should I do if label generation fails due to suspected TNT server issues?

If label generation fails and TNT confirms there are no outages on their end, you can try the following steps: 1. Retry generating the label from the PluginHive platform without changing any shipment details. 2. If the issue persists, verify connectivity and API integration status with TNT. 3. Should the retry be successful, confirm the label is generated correctly and ready for use. 4. If problems continue despite these steps, contact PluginHive support with details for further investigation. In many cases, simply retrying label generation resolves intermittent server-related failures.

What should I do if TNT shipping rates fail to appear at checkout intermittently?

TNT carrier rate failures at checkout can be caused by temporary issues on the carrier’s end. Recommended actions: 1. Monitor the shipping rates regularly to check if the error is momentary. Temporary outages or API downtime from TNT can cause rates not to return. 2. Check PluginHive integration logs during the failure to confirm whether requests to TNT are being sent and if any error messages are returned. 3. If the issue recurs and persists, report the incident with timestamps and order details to PluginHive support for further investigation. 4. Continue monitoring as rates typically return once the carrier resolves their internal issues. Keeping PluginHive support informed helps track and escalate persistent problems.

What steps should I follow if the PH Multicarrier Shipping Label app stops providing shipping calculations for TNT, but changing the app window or reconnecting the plugin does not resolve the issue?

If reconnecting the plugin or refreshing the app window does not resolve the TNT shipping rate calculation issue, follow these steps: 1. Confirm there are no holidays in your region affecting carrier service. 2. Verify that no changes were made to your TNT account pickup time settings. 3. Check that the booking cutoff time for TNT is correctly configured and that the pickup time used in orders does not exceed this cutoff. 4. Test rates by placing orders with different pickup times within the acceptable range to confirm if rates calculate successfully. 5. Review recent transaction logs for errors or messages related to rate failure. 6. Provide these details to PluginHive support for further investigation and monitoring. 7. Meanwhile, adjust pickup times to earlier slots within cutoff times in your Shopify store to minimize rate fetching issues.

What steps should I take if backup shipping rates show instead of DHL or TNT rates during online checkout?

When only backup rates appear, take the following troubleshooting steps: 1. Confirm that DHL and TNT carrier accounts are connected and active in PluginHive with appropriate services enabled. 2. Check that the shipping origin address, package dimensions, and destination address are accurate and comply with carrier requirements. 3. Access the PluginHive logs to verify if rate requests to DHL and TNT are being sent successfully and if valid responses are received. 4. Check for any conflicts with Shopify settings or third-party apps that might override or block carrier-calculated rates. 5. If unresolved, grant PluginHive collaborator access to your store so support can perform an in-depth review and fix integration issues.

What steps should I take if PluginHive app is quoting inaccurate TNT shipping rates and causing financial losses?

In case of inaccurate shipping quotes: 1. Temporarily disable the PluginHive app or remove its rates from your Shopify Shipping Profiles to stop loss-making sales. 2. Review product dimensions and packaging settings in Shopify to ensure volumetric weight is configured correctly. 3. Test orders with adjusted product weights or packaging to confirm calculations. 4. Provide detailed examples of order discrepancies with shipping labels, product sizes, and billed carrier charges to PluginHive support. 5. Schedule a detailed onboarding or troubleshooting call with PluginHive support to review your setup line-by-line. 6. Keep communication open with the carrier (TNT) to understand invoicing anomalies. 7. Consider alternative freight calculation methods or integrations while resolving issues. This process helps identify the root cause and minimizes financial risk while awaiting fixes or carrier integration improvements.

What support is provided during the TNT Australia account configuration call with PluginHive?

During the configuration support call, PluginHive can assist with: 1. Clarification of checkout rates and shipping cost calculations. 2. Explanation and guidance on Carrier Calculated Shipping (CCS) and upgrading app subscriptions if needed. 3. Step-by-step assistance with shipping label generation. 4. Guidance on proper app settings for seamless integration with TNT Australia. After the call, a session recording may be provided for your reference to review the configuration steps.

What troubleshooting steps should I follow if customers report that TNT Australia shipping rates are not appearing or failing?

To troubleshoot TNT rate failures: 1. Confirm the cutoff (pickup) time set in PluginHive matches TNT Australia’s official cutoff time (typically 3:00 PM). 2. Check if the shipment request time is correctly recognized relative to the cutoff time. The app must treat requests after cutoff as next-day shipments. 3. Perform test transactions at checkout using the customer’s delivery address to verify that TNT rates appear correctly. 4. Review any error messages returned by the TNT API to identify specific issues. 5. If rates still fail after correct configuration, document and share specific API error responses with PluginHive support for further investigation.

What Web Developer Details do I need to provide when filling out the TNT Australia API credential request form through PluginHive?

When filling out the TNT Australia API credential request form for integration with PluginHive, provide the following Web Developer details: 1. Name: Sanoop V 2. Phone Number: +91 8147580840 3. Company Name: PluginHive 4. Email: [email protected]

When am I charged for shipping labels created through PluginHive with TNT Australia?

Charges for shipping labels booked through PluginHive with TNT Australia occur only after the labels are scanned by TNT Australia during the shipment processing. This means fees are applied at the point when TNT accepts and processes the parcel, not at the moment you create or print the label in the PluginHive app.

When I generate labels in the PluginHive app, does it automatically book pickup with TNT, or do I need to request a pickup separately?

Generating labels does not automatically book a pickup with TNT. You must manually request a pickup in the app by selecting “Request Pick Up” for the respective orders. This ensures TNT schedules the pickup for your consignments.

Where can I find the Company Name, Account Number, and User TNT account credentials needed to set up TNT in the app?

The credentials required to add your TNT account in the app are the API credentials provided by TNT. To obtain these, you need to contact your TNT Account Representative who can assist you in acquiring the necessary API credentials. Note that these credentials apply only to TNT Express Accounts, as the app supports integration exclusively with TNT Express and not with TNT Italy accounts.

Where do I enter my TNT API credentials when setting up my account in the PluginHive app?

When setting up your TNT account, you need to enter your User credentials including: 1. Company Name 2. Account Number 3. Country of Origin These details should correspond exactly with the information registered in your TNT Express Account. Inputting these credentials correctly will allow the app to authenticate and connect to your TNT account. If you have any doubts about these details, verify them with your TNT account information or representative before entry.

Where should I send the completed TNT ExpressConnect registration form to obtain developer credentials?

After filling out the TNT ExpressConnect registration form with the required information, you should submit the form directly to your TNT Account Representative. They are responsible for processing your registration and providing you with the necessary API credentials to integrate with TNT services.

Which TNT account do I need to use with the PluginHive app, and what details are required to set it up?

You need a TNT Express account supported by the PluginHive app—not the MyTNT account. To set up the integration, obtain the following details from the TNT team: 1. Company Name 2. Account Number 3. User Name 4. Password Once you have these credentials, add the TNT Express account in the PluginHive app. If you encounter difficulties, you can share these details with PluginHive support to assist you in adding the account.

Why am I getting an error from TNT Australia live rates saying “The % collection time is past your local depot’s latest possible collection time” and no shipping rates show after a certain time?

This error occurs because the pickup cut-off time for your region is either incorrectly configured in PluginHive or your region might be observing a holiday or non-working day. TNT requires the pickup time submitted in the rate request to fall before the local depot’s cut-off time. If it doesn’t, the API returns this collection time error and no rates are displayed. To resolve this: 1. Verify and adjust the “Pickup Time” and “Company Close Time” settings in your PluginHive store configuration so they accurately reflect the local depot’s latest collection time. 2. Confirm if the current day is a holiday or a non-working day for TNT in your region. 3. After updating these settings, test to see if shipping rates appear for requested pickup times.

Why am I receiving an “Authentication Failed” error when reconnecting my TNT Australia account via the PluginHive app, even though I haven’t changed my password?

The “Authentication Failed” error typically occurs if the TNT Australia account has been deactivated or the integration credentials used by the PluginHive app are no longer valid. To resolve this issue: 1. Verify whether the TNT Australia account connected to your PluginHive app was deactivated recently. Deactivation can invalidate stored credentials. 2. If the account was deactivated, you need to re-establish the connection by reactivating the account within TNT’s system if possible. 3. In the PluginHive app, go to the carrier integration settings and remove the existing TNT Australia connection. 4. Reconnect the TNT Australia account by entering the correct login credentials again. Even if your password was not changed, re-entering credentials can resolve authentication token issues. 5. Confirm that your account details (username, password) are accurate and have not been changed on the TNT Australia portal or by your administrator. 6. If you continue to receive authentication errors, contact TNT support to confirm your account status and credentials. 7. Finally, verify the PluginHive app’s store details and ensure that the correct store location, shipping policies, and subscription plan are active, as misconfigurations here can sometimes cause errors in carrier API connections. Following these steps should restore the connection and resolve the authentication error.

Why am I receiving errors when requesting TNT Australia shipping rates through PluginHive, and how can I resolve them?

The most common cause of errors with TNT Australia shipping rates is an incorrect cutoff (pickup) time configuration. TNT’s API requires the correct cutoff time to calculate same-day or next-day shipping rates properly. To resolve this: 1. Verify the cutoff time configured in your PluginHive Multi-Carrier Shipping Label (PHMCSL) app matches the actual TNT Australia pickup cutoff time (e.g., 3:00 PM). 2. If it was previously set incorrectly (for example, 6:00 PM instead of 3:00 PM), update the cutoff time to the correct value. 3. After updating, reattempt requesting rates during periods before and after the cutoff time to confirm both same-day and next-day rates are returned appropriately. 4. Ensure your customers can place orders 24/7 by confirming that the app calculates next-day rates automatically for orders placed after cutoff time.

Why am I receiving the error “Destination address town/postcode combination invalid” when generating TNT shipment labels in PluginHive, and how can I resolve it?

This error typically occurs when the destination city and postcode combination in the shipment address is incorrect or does not match the courier’s valid data. To resolve this: 1. Verify the recipient’s address details in the order by clicking on the order number in the PluginHive app. 2. Check that the town/city name matches the courier’s official records for the given postcode. For example, if the postcode is 2615-667, and the city in the order is “Alverca,” but the courier recognizes the city as “Sobralinho,” update the city to the correct name (“Sobralinho”). 3. After correcting the address, attempt to retrieve rates or generate the label again in the app. 4. If the shipment is domestic (DOM) and previously caused an error due to address mismatch, correcting this should allow label generation. Similarly, for international shipments, always ensure the city/postcode combination is valid according to the courier’s guidelines. 5. If uncertain about the correct city/postcode combination or persistent issues occur, contact the courier’s Customer Service team directly for address validation assistance. For TNT/FedEx shipments, you can use their official support link and your Integrator ID/Provider Identifier to report and resolve such non-technical issues: https://fedexeurope.my.salesforce-sites.com/TPP.

Why am I seeing an “invalid account” error on order 5200 when generating the TNT shipping label for the first time?

The “invalid account” error on order 5200 likely occurred due to a temporary service disruption from the TNT APIs. This kind of error can happen intermittently and is not necessarily related to your account settings. To resolve this, try regenerating the shipping label from the app. If other orders are processed successfully afterward, the disruption was temporary and has been resolved. If the issue persists, please report it for further investigation.

Why am I unable to complete the TNT shipping setup on my website, and the app never accepts my packaging configuration?

The issue with packaging not being accepted usually occurs if the configuration steps in the app are incomplete or the store lacks certain necessary settings. To resolve this: 1. Navigate within the app to **App Settings -> Shipping -> Packaging** and ensure all packaging details are correctly configured. 2. Confirm that your Shopify store has the **’Carrier Calculated Shipping’** feature enabled, as the app rates (including TNT shipping) will not appear without this setting active. You must contact Shopify support to enable this feature. 3. Verify your subscription plan within the PluginHive app. TNT shipping rates are available only on the **$19 Starter plan or higher**. If you are on the basic $9 plan, upgrade by going to **Account -> Manage Subscription -> Change Subscription**. 4. After completing these steps, TNT rates should display correctly in your Shopify shipping settings and at checkout.

Why are DHL and TNT shipping rates not appearing for draft orders or online orders in Shopify, showing only the backup rate instead?

When DHL and TNT shipping rates do not appear during draft order creation or online checkout—showing only the backup rate—this typically indicates an issue with the rate fetch or integration between Shopify and PluginHive. To resolve this: 1. Verify that PluginHive shipping app is properly installed and configured for your Shopify store. 2. Check that your DHL and TNT carrier accounts are correctly linked within the PluginHive app and that appropriate shipping services are enabled. 3. Review the logs in PluginHive to confirm that rate requests are being successfully sent and responses received from DHL and TNT. A successful response without visible rates on Shopify suggests a synchronization or display issue. 4. Ensure that the shipping origin, package details, and destination are correctly set, as incorrect data can prevent rates from showing. 5. Provide PluginHive support with collaborator access to your store, enabling them to perform deeper troubleshooting. Without collaborator access, diagnosing rate visibility issues is limited. 6. Confirm that there are no Shopify store settings or apps blocking or overriding carrier-calculated shipping rates. Following these steps helps ensure DHL and TNT shipping options display correctly for draft and online orders.

Why are only TNT shipping services showing at checkout with no other carriers available, even when using Australia Post services?

Possible reasons include: 1. Rate Automation rules for carriers like Australia Post may not be enabled or properly configured, resulting in only TNT shipping appearing. 2. The cart contents or shipping address may not meet the conditions defined in the Australia Post Rate Automation rules, causing those services to be excluded at checkout. 3. Ensure that Australia Post carrier is connected in App Settings -> Carriers, and its Rate Automation rules are active, covering your shipping zones and cart conditions. 4. Verify in the app’s request logs that the automation rules for Australia Post are triggered during checkout. 5. Test with multiple products and address combinations to confirm Australia Post shipping options appear alongside TNT where applicable.

Why are pickup collections not being scheduled automatically for shipments created through the PluginHive app for TNT Australia orders?

Pickup collections are not scheduled automatically because the PluginHive app currently requires manual confirmation of pickup requests. After creating shipments and labels in the app for TNT Australia orders, you need to explicitly raise a pickup request within the app. This is done by going to the Pickup section in the PluginHive app, selecting the relevant TNT orders, and clicking on the “Request Pickup” button. Only after making this request will the courier schedule the pickup. Without raising this request, bookings are not sent to TNT, and pickups will not be arranged automatically.

Why are shipping rates not showing for a TNT shipping route (e.g., Sydney to Perth), and how can this be fixed?

If shipping rates do not show for a TNT route such as Sydney to Perth: 1. Confirm that your TNT account is correctly added and authenticated in PluginHive with live credentials. 2. Ensure packaging settings in the app are correctly configured to match your shipment dimensions and weights. 3. Check that automation rules in PluginHive are properly set up to enable TNT services for the specified shipping origin and destination. 4. PluginHive support can assist by reviewing your account and package settings, adjusting automation rules as required, and verifying the carrier rates appear correctly at checkout. 5. After these adjustments, test placing orders for the problematic shipping route to confirm rates display as expected.

Why are shipping rates not showing for TNT in my PluginHive app, and how can I fix this issue?

Shipping rates from TNT may not appear if the Pickup Time configured in the app does not align with your carrier’s Booking Cutoff Time. To resolve: 1. Navigate to Carrier Settings -> Other Details in the PluginHive app. 2. Check the Pickup Time setting; if it’s earlier than the carrier’s Booking Cutoff Time, TNT rates will not be provided. For example, if the Booking Cutoff Time is 1:30 PM, setting Pickup Time to 12 PM will cause rates not to show. 3. Set the Pickup Time to a value before or exactly at the Booking Cutoff Time (e.g., 1 PM). 4. Save the settings and monitor shipping rates at checkout. Avoid setting Pickup Time past the Booking Cutoff Time. This alignment ensures TNT returns shipping rates properly during checkout.

Why are the shipping quotes from the app different and cheaper than the ones from the TNT Australia website?

The discrepancy occurs because the app was set to use the Weight Based packing method, which only sends the package weight (along with default dimensions 10x10x10 cm) to the carrier for rate calculation. Meanwhile, the TNT portal calculates rates using the actual package dimensions you provide (e.g., 220x10x10 cm). This difference causes lower shipping quotes in the app. To align the app rates with the TNT portal quotes that include dimensions, change the packaging method to Box packing, which supports both weight and actual package dimensions for rate calculation.

Why are TNT Australia shipping rates not showing at checkout around public holidays, and how can this be resolved?

Shipping rates from carriers like TNT Australia may not show at checkout if public holidays are not accounted for in the system, as carriers often suspend or adjust services on those days. To resolve this: 1. Verify if the relevant public holidays for the store’s shipping region (e.g., Victoria, Australia) have been updated in the PluginHive system. 2. Check official government or local resources for accurate public holiday dates (for example, https://www.visitmelbourne.com/practical-information/public-holidays). 3. Contact PluginHive support to ensure the holidays are added to the back-end system so the plugin reflects the correct service availability and rates. 4. Once holidays are updated, confirm that shipping rates reappear correctly at checkout for the affected dates following the public holiday.

Why are TNT Australia shipping rates not showing at checkout even though they should be available for some items?

TNT Australia rates may not show if the related shipping rate automation rule is disabled. To fix this: 1. Go to App -> Settings -> Shipping Rates -> Rate Automation. 2. Locate the rule named “Auto Rule For Tnt Australia.” 3. Enable this rule if it is disabled. 4. If you want to restrict which TNT services appear, edit the rule by selecting only your desired services. 5. Save the changes. This will ensure TNT rates are fetched and displayed correctly during checkout for the applicable items.

Why are TNT Australia shipping rates not showing up at checkout, and how can this be resolved?

TNT Australia shipping rates may not show up if the collection date falls on a weekend or a public holiday in the pickup state. The carrier returns an error like: “collection date falls on a weekend or on a public holiday in the collection state. For collection on weekends and public holidays please call 13 11 50”. To resolve this: 1. Identify the public holidays relevant to your pickup region. 2. Provide the full list of public holidays to PluginHive support so they can update the holiday calendar in their system. 3. Once updated, the carrier will recognize the holidays and calculate rates accordingly. 4. After confirmation from the support team that holidays are updated, verify from your store end that rates are showing correctly at checkout.

Why are TNT shipping rates not being provided by the PH Multicarrier Shipping Label app, and how can I troubleshoot this issue?

TNT may not provide rates if your chosen pickup time exceeds the carrier’s booking cutoff time. For example, if the booking cutoff time is 12 PM, setting a pickup time past this (e.g., 12:30 PM or later on the same day) will result in an error message such as “The % collection time is past your local depot’s latest possible collection time – please select a later date or call 13 11 50.” To troubleshoot this: 1. Verify the booking cutoff time configured in your TNT account (typically 12 PM). 2. Ensure pickup times selected during checkout are before this cutoff time. 3. If rates fail to display, test by setting the pickup time earlier (e.g., 9 AM) and recheck the rates. 4. Confirm no regional holidays or pickup time changes are affecting the service. 5. Review recent rates log IDs for success/failure messages to diagnose the problem. 6. If issues persist, contact PluginHive support to monitor and assist in real-time rate retrieval.

Why do DHL and TNT shipping rates sometimes not appear during draft orders or online checkout in Shopify, showing only the backup rate instead?

This issue typically stems from a problem in the rate fetching or integration between Shopify and the PluginHive app. To resolve it: 1. Confirm that the PluginHive Shipping app is properly installed and configured for your Shopify store. 2. Ensure your DHL and TNT carrier accounts are correctly linked within PluginHive, with the necessary shipping services enabled. 3. Review PluginHive logs to verify that rate requests are successfully sent and that responses are received from DHL and TNT. If responses are successful but rates don’t appear, it may indicate a synchronization or display issue within Shopify. 4. Verify the shipping origin, package details, and destination data are correct, as inaccurate inputs can prevent rate display. 5. Check for any Shopify store settings or third-party apps that might be blocking or overriding carrier-calculated shipping rates. 6. Providing PluginHive support with collaborator access to your Shopify store can facilitate deeper troubleshooting, as diagnosing rate issues is limited without it.

Why do I get an “Authentication Failed” error when connecting my TNT account to the PluginHive app?

The most common cause for this error is that the PluginHive app currently supports only TNT Global and TNT Australia accounts. Unfortunately, TNT Italy accounts are not supported at this time, which results in authentication failures when attempting to connect. As an alternative, you may consider creating and using a FedEx account through the PluginHive app, which offers discounts up to 85% for European shipping. You can register for a FedEx account via this link: https://www.pluginhive.com/fedex-europe-shipping-discounts/. If you need assistance with this setup, PluginHive support is available to help.

Why do I get an “Authentication Failed” error when connecting my TNT account to the PluginHive app?

The most common cause for this error is that the PluginHive app currently supports only TNT Global and TNT Australia accounts. Unfortunately, TNT Italy accounts are not supported at this time, which results in authentication failures when attempting to connect. As an alternative, you may consider creating and using a FedEx account through the PluginHive app, which offers discounts up to 85% for European shipping. You can register for a FedEx account via this link: https://www.pluginhive.com/fedex-europe-shipping-discounts/. If you need assistance with this setup, PluginHive support is available to help.

Why do I get the error “No Shipment to generate pickup” when trying to generate a pickup for TNT Australia after generating a shipping label?

This error occurs because pickup requests can only be generated when the order status is “Label Created.” If the order status is “Fulfilled,” the system will not allow generating a pickup. To resolve this, verify the order status in the PluginHive app and ensure it is “Label Created” before requesting a pickup. If the status is already “Fulfilled,” you need to manually arrange the pickup directly with TNT Australia, as the app does not support creating pickups for fulfilled orders.

Why do I see UPS fields available but not TNT fields when updating product information, and how is TNT Dangerous Goods shipping supported in PluginHive?

Currently, PluginHive supports various product fields for UPS, but TNT-specific fields, especially for Dangerous Goods shipping, are not yet available. At this time, PluginHive does not support Dangerous Goods shipping with TNT Express. If you have technical documentation for Dangerous Goods shipping requirements with TNT, you can share it with the PluginHive team to evaluate the feasibility of adding this functionality in the future. For now, users needing Dangerous Goods shipping with TNT will need to manage those requirements outside of PluginHive.

Why do shipping rates sometimes fail to show at checkout when using PluginHive with TNT Australia, and how can this be fixed?

Shipping rates may fail due to carrier-specific restrictions, especially related to TNT Australia’s booking cutoff times. For TNT Australia, the booking cutoff is 1:30 PM, and the system must reflect this exact time in the Carrier Settings within the PluginHive app. If the Pickup Time is set earlier (e.g., 1 PM instead of 1:30 PM), rates calculation can fail. Additionally, when rates are requested over weekends, PluginHive uses the next business day’s date (Monday) for rate requests. To fix such issues: 1. Ensure the booking cutoff time matches exactly with the carrier’s specified time (e.g., 1:30 PM). 2. Avoid setting the cutoff sooner than the carrier’s stated time in the PluginHive app settings. 3. Confirm that all products in the cart use the same fulfillment location configured in the shipping profiles to prevent mixed-location conflicts. 4. Make sure the shipping profiles have accurate origin addresses without unnecessary changes. 5. Check for regional or store-specific holiday dates and share these with PluginHive support to avoid rate failures on holidays or non-working days. 6. Monitor the rates during weekends and holidays to verify availability and adjust as necessary.

Why does the consignment number generated through PluginHive not appear in my TNT account, and how can I track it?

The tracking number generated (e.g., BDY 000000003. is valid and active on the TNT Australia platform, but it might not appear on the general TNT Express website or in your “My TNT” account portal due to platform differences. To track your shipment: 1. Use the TNT Australia specific tracking page: https://www.tntexpress.com.au/interaction/Trackntrace.aspx 2. Make sure to select the correct service option on the TNT Australia site as shown in PluginHive instructions or screenshots. 3. Enter your tracking number there to see the shipment status and consignment details. This is because PluginHive labels integrate directly with TNT Australia’s system, which can differ from TNT Express platforms or TNT account portals you might be using.

Why does the insurance option appear in the plugin for TNT Australia if the carrier does not support it?

The insurance option in the plugin is a common feature available across all carriers supported by the app, which includes over 30 carriers. However, it is not carrier-specific. This means the option appears universally but is only functional and applied if the specific carrier supports insurance through their API. For carriers like TNT Australia that do not support insurance, selecting this option will have no effect on the rates or shipments.

Why does the label generation fail with a “Label Failed” message and no XML log when using TNT Road Express after modifying packages in an order?

Label generation failure with TNT Road Express can occur if a label has already been generated for the same order using a different shipping service. In such cases, the system does not allow generating or retrying the label with TNT for that order. To resolve this: 1. Verify if a label was previously created using another shipping service for the order. 2. If you need to generate a label with TNT, ensure no prior label exists or create a new order without previously generated labels. 3. If the issue occurs with other orders, provide the specific order numbers for further investigation. 4. Note that after modifying packages, some systems may require regenerating the label; check if there is an option to retry or regenerate the label within your dashboard or shipping interface.

Why is Australia Post not showing up as a calculated shipping rate during checkout, while only TNT rates appear?

Australia Post rates may not appear at checkout if the total order weight exceeds the weight limits set in your Australia Post shipping rule. The app considers the total order weight, not individual item weights separately. For example, if you have two items weighing 13 kg and 8 kg respectively, the combined order weight is 21 kg, which exceeds a 20 kg maximum weight rule for Australia Post, causing only TNT rates to display. To ensure Australia Post rates appear, verify that the total order weight complies with your configured weight limits.

Why is insurance cover not showing on the online rates for TNT Australia despite it being set up in the plugin?

TNT Australia does not support insurance through their API, which is why insurance is not reflected in the online shipping rates. Although you may have enabled insurance settings in the plugin, the carrier itself does not provide this feature via its API, so the insurance cost will not be included in the displayed shipping rates.

Why is only “Overnight Express” showing at checkout for TNT shipping, and how can I show multiple TNT shipping services?

The displayed TNT shipping options depend on services enabled within your TNT Rate Automation Rule. To show multiple TNT services: 1. Go to App Settings -> Shipping Rates -> Rate Automation. 2. Locate and select the TNT Rule, then click “Edit.” 3. In the services section, enable all desired TNT shipping services you want customers to see at checkout (e.g., Overnight Express, Express, Standard). 4. Save the updated rule. 5. Test checkout to confirm all selected TNT services appear as shipping options.

Why is the Australia Post shipping rate not showing in checkout for a product whose weight was updated from 0.1 kg to 0.5 kg, and only TNT Australia shipping is listed despite setting a weight-based rate rule for Australia Post from 0.5 to 20 kg in the PluginHive MultiCarrier Shipping Label App?

The likely cause is that the checkout or storefront system is still referencing the product’s previously cached weight value (0.1 kg) rather than the updated weight (0.5 kg). This prevents the Australia Post rate automation rule, which applies from 0.5 to 20 kg, from triggering during shipping rate calculation. To resolve this: 1. Confirm that the product weight has been updated correctly in your Shopify admin and saved. 2. Clear any cache related to product data: – Perform a “Force Import” of the product within the PluginHive app to refresh data synchronization. – Clear your browser cache or test the checkout in an Incognito window to eliminate client-side caching. 3. Check if any third-party apps or Shopify settings might be caching or overriding the product weight during checkout. 4. If the issue persists, the product data update may require time to propagate fully through Shopify’s system or PluginHive’s platform. 5. As a temporary measure, test with a new product or duplicate the product with the new weight to verify if the Australia Post rate rule triggers correctly. 6. If none of the above steps help, reach out to PluginHive support with transaction log IDs for deeper investigation, as it may be an issue on their integration or caching layer. By ensuring the system fully registers the product’s updated weight, the configured Australia Post shipping rules for the 0.5 to 20 kg weight range should apply, and both TNT and Australia Post shipping rates will appear in checkout.

Why is the PluginHive app not calculating TNT shipping charges based on volumetric weight and manual handling fees correctly, and can this be fixed?

The PluginHive app calculates shipping weight based on the “Weight Based” packing method with the Volumetric Weight option enabled. It selects the higher value between the actual weight and volumetric weight for rate calculation. Handling fees set in rate automation rules (such as a $1 fee) are applied to the total shipping charge seen at checkout. If volumetric weight or manual handling fees are not reflecting as expected, verify: 1. That product dimensions (Length, Width, Height) are correctly entered in Shopify for each product. 2. The “Pre-Packaged” setting for products is set to False; if this is True, volumetric calculations might not function correctly. 3. Review packaging settings and imported order packing summaries to confirm volume-based weight is being calculated. 4. Manual handling charges must be included in your app’s rate automation rules to be added to shipping costs. If TNT charges still don’t align, this may relate to TNT’s invoicing or specific carrier requirements not directly controlled by PluginHive. Currently, carriers like Transdirect are not supported in the PluginHive app, so you must use them outside the app.

Why is the shipping label generation failing for order #1032 with TNT Australia, and how can I fix it?

The shipping label generation is failing because the shipping address line 1 exceeds the maximum supported character limit for TNT Australia, which is 30 characters. In this case, the address “169 Mary Street, BLACKSTONE QLD 4304” is too long for the label generation. To fix this issue: 1. Edit the shipping address line 1 to ensure it does not exceed 30 characters. 2. For example, shorten “169 Mary Street, BLACKSTONE QLD 4304” to simply “169 Mary Street”. 3. Update the order with the corrected address. 4. Retry generating the shipping label after making these changes. By keeping address line 1 within the character limit, label generation for TNT Australia orders should process successfully.

Why is the shipping rate displayed in checkout different from the rate shown in my TNT dashboard for the same product? Also, does Freight Class affect rates?

Rate discrepancies can occur due to the following: – Packing method used (weight-based or box-based) in PluginHive affects calculation. – The app may be using volumetric weight or default dimensions if product dimensions are missing or packing method does not use actual product dimensions. – Freight Class is optional; if not set, it typically does not affect the basic rate calculation but might be relevant for specialized freight. – Ensure “Volumetric Weight” is enabled in packing settings to factor in product dimensions for rate accuracy. – For exact matching rates, use box packing method with correct custom boxes that reflect real product dimensions. – Confirm the packaging method and volumetric weight settings match how you calculate rates on TNT’s site.

Why is the TNT freight calculator not providing rates for my solar panel products?

The TNT freight calculator has a maximum dimension limit of 999 cm for any single package dimension. If your product dimensions exceed this limit, such as a length or width of 2000 cm, TNT will not provide shipping rates. To resolve this, ensure that all product dimensions entered in the system are less than or equal to 999 cm for length, width, and height. Update the dimensions of any oversized products accordingly, and the TNT calculator will then generate the correct freight rates.

Why is the TNT freight calculator not providing shipping rates for my solar panels, and how can I fix this issue?

The TNT freight calculator does not provide rates if any product’s dimensions exceed the carrier’s maximum accepted limit of 999 cm. In your case, the product “VICTRON SOLAR PANEL 360W-24V MONO” has dimensions of 2000 cm length and 2000 cm width, which exceed this limit. To resolve this issue: 1. Review the dimensions of all products in your store. 2. Ensure that the length, width, and height of each product are less than or equal to 999 cm. 3. Update the product dimensions accordingly. Once the product dimensions are within the acceptable range, the TNT calculator will provide accurate freight rates.

Why is the TNT shipping carrier not loading on the Shopify checkout page even after upgrading the plan?

The TNT shipping carrier rates will not display at checkout unless Shopify’s Carrier Calculated Shipping (CCS) feature is enabled on your store. Even if you upgrade your Shopify plan (e.g., from Basic to Grow), this feature must be activated separately by Shopify. To resolve this: 1. Contact Shopify support and request activation of the Carrier Calculated Shipping feature on your store. 2. Once Shopify confirms it is enabled, the TNT shipping carrier rates will appear at checkout. 3. Until CCS is enabled, you can still use PluginHive’s app to generate TNT shipping labels, request pickups, and share tracking details, but carrier-calculated rates at checkout won’t show.

Why is TNT calculated shipping not showing on the checkout page of my website?

TNT calculated shipping may not show at checkout if the delivery address is outside the TNT serviceable areas. To resolve this: 1. Verify the shipping address entered during checkout. 2. Confirm whether TNT serves the specified area or postal code. 3. Perform a test transaction with a known TNT serviceable address to see if rates display correctly. 4. Check the transaction logs in PluginHive to confirm if TNT rates are being requested and returned. 5. If rates appear with serviceable addresses and not others, the issue is due to TNT’s delivery restrictions. By ensuring the shipping address is within TNT’s coverage, the calculated shipping rates will be displayed properly at checkout.

Why was a label generated with Australia Post service even though the customer selected TNT Road Express as the shipping option?

This mismatch typically occurs due to incorrect selection or configuration in the order processing or label generation step. To prevent this, verify the shipping carrier selected on the order before generating labels to ensure it matches the customer’s chosen shipping option. If a label has already been generated with a different carrier than selected, do not generate additional labels for the order until the discrepancy is resolved. Since the orders in question were fulfilled over a month ago, it is not possible to audit past label assignments. Moving forward, review each order’s carrier selection during packing or label creation and report any inconsistency immediately with the order number for investigation.

Will the shipping cost be calculated based on my freight company rates when using PluginHive with TNT Australia?

Yes, the shipping cost is calculated according to your TNT Australia account rates and the shipment details you provide. To ensure accurate rate calculation, you need to successfully configure your TNT Australia account within the PluginHive app. Once configured, the app automatically applies your TNT-specific freight charges to shipments processed through the system.

Will the updated tracking URLs for TNT in customer notification emails also include the consignment number automatically?

Yes. The planned and subsequently implemented app enhancement ensures that the updated TNT tracking URL, which appends the consignment number, will be included not only in Shopify order details but also in the customer tracking emails sent by Shopify via the PluginHive app. Make sure you generate new shipping labels after the update to see this reflected in customer notifications.

Will TNT pick up shipments before our company’s closure time if we set the pickup time earlier in the settings?

The pickup schedule is based on TNT’s regional pickup time, not strictly on your company’s closure time. Though you can set the pickup time earlier in the app, TNT may not collect shipments before your company closes. It is recommended to confirm the exact pickup and collection timings directly with the TNT carrier team to ensure alignment between their pickup schedule and your business hours.

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Shopify Multi Carrier Shipping Label App