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UPS Label Printing & Shipment Creation Issues – Multi Carrier Shipping Label App for Shopify FAQs

    Troubleshoot UPS label generation and shipment creation problems

Questions in this section:

Why is there a white space appearing on the right side of UPS labels after switching to the new OAuth integration, and how can I remove it?

The white space on the label is generated by UPS’s API and is expected behavior according to UPS support. Currently, this whitespace cannot be removed through PluginHive. To minimize printing issues caused by the white bar: 1. Adjust your printer’s paper size, scaling, and margin settings in the Print Preview dialog to better accommodate the label format. 2. Consider experimenting with scale percentages to reduce the whitespace impact while maintaining label readability. 3. Contact your printer manufacturer’s support if necessary to optimize settings for labels generated with white space. If further difficulties occur, you can reach out to PluginHive support for assistance with printer configuration, but the label format itself is controlled by UPS.

Why is the UPS shipping label for my order showing up blank in the PDF, and how can I fix it?

The UPS label for your order is generated in ZPL format by default, which does not display correctly in a PDF viewer, resulting in a blank label. To fix this: 1. Go to the UPS Carrier Settings in your app. 2. In the “Other Details” section, change the label format from ZPL to PNG image type. 3. Cancel the existing shipping label for the order. 4. Generate a new shipping label through the app. This will produce a visible, printable shipping label in the PDF format.

Why don’t my UPS shipments booked via the PluginHive app show up on the UPS dashboard, and where can I find these shipments?

For UPS shipments booked through the PluginHive app, you should be able to view shipment details by logging into your UPS account and navigating to Shipping -> Shipping History on ups.com. This section lists shipments created through third-party apps like PluginHive.

Why don’t my UPS shipments booked via the PluginHive app show up on the UPS dashboard, and where can I find these shipments?

UPS shipments booked through the PluginHive app are listed in your UPS account under Shipping -> Shipping History (accessible at ups.com). This section displays all orders created through third-party apps like PluginHive, enabling you to view shipment details even if they do not appear on the main UPS dashboard.

Why does the UPS label generation fail with the message “invalid ZIP” when using 10-digit postal codes like 12345-1234, although Shopify and UPS online validator accept them?

UPS API does not accept postal codes containing special characters such as a dash (“-“), which is common in the 10-digit ZIP+4 format (e.g., 12345-1234). When such postal codes are sent as-is to UPS via the PluginHive app, the validation fails, causing label generation errors. To work around this, currently you need to manually edit the postal code to remove the dash and use only the first 5 digits (e.g., 12345. to successfully generate labels. This limitation exists because the UPS carrier API endpoint restricts postal code formats, despite Shopify and UPS’s own online validators accepting the ZIP+4 format.

Why do I only see “Image Type” as the option under UPS carrier settings, and how should I proceed with label format selection?

The settings available in the app may vary depending on the carrier integration. For UPS, the only relevant option under carrier settings is “Image Type,” where you select the label file format such as ZPL or PNG/PDF. – If you select ZPL, you must ensure your ZPL printer is connected and configured properly to the app to print those files. – If you select PNG/PDF, the labels will be generated as standard image or PDF files that can be printed on any printer without additional setup. Focus on selecting the proper Image Type based on your printer capabilities and whether you want automated ZPL printing or a generic image/PDF printout.

Why can’t I generate shipping labels in PluginHive, and how can I resolve UPS label generation failures?

UPS label generation failures can occur due to incorrect configuration or integration issues. To resolve this, follow these steps: 1. Review your UPS account credentials and ensure they are correctly entered in the PluginHive settings. 2. Verify that your shipping service configurations within PluginHive match your UPS account settings, including service types and package details. 3. Confirm that all required shipment information (address, weight, dimensions) is accurate and complete in your orders. 4. Use the provided video tutorial from PluginHive support to walk through troubleshooting steps specific to UPS label failure cases. This often includes adjusting settings for label formats or re-authorizing your UPS connection. If the issue persists after following these steps, contact PluginHive support with detailed order and error information for further assistance.

What should I do if UPS shipping labels keep failing with the message about the shipper number after going through all profile checks?

If the UPS account number is correctly listed in UPS.com but you still receive the error: 1. Confirm that the UPS account you are using is active and not restricted or suspended. 2. Verify that the UPS credentials entered in your shipping app match the UPS.com profile without any typos or errors. 3. Contact UPS customer service to check if there are any account holds or compliance issues preventing label generation. 4. Inform the PluginHive support team of the UPS response and error persistence for further investigation. 5. Keep all communication and steps documented to streamline resolution. Generally, these issues are resolved only after UPS confirms there are no account restrictions or profile mismatches.

What should I do if my UPS credentials work on ups.com and Shopify, but UPS shipping labels still fail in PluginHive?

If your UPS account credentials are confirmed valid directly on ups.com and also on Shopify, but shipping labels fail in PluginHive, take the following steps: 1. Verify if any UPS account details, such as username, password, or access key, have changed but are not yet updated in PluginHive. 2. Examine the request and response logs in the PluginHive app when generating shipping labels to identify detailed API or authentication error messages. 3. Schedule a troubleshooting session with PluginHive support to diagnose the issue interactively; you may also involve your UPS account representative for assistance. 4. Use the PluginHive appointment booking system to arrange this support call. This approach helps isolate any configuration conflicts or deeper API-related issues that may not be apparent from verifying credentials on UPS or Shopify alone.

What should I do if my UPS account credentials work on ups.com and Shopify, but shipping labels still fail in PluginHive?

If your UPS credentials are confirmed valid on ups.com and integrated with Shopify, but labels fail in PluginHive: 1. Double-check whether there have been any changes in UPS account details that might not yet be reflected in PluginHive (e.g., username, password, access key). 2. Review the detailed request/response data from the PluginHive app when generating shipping labels to identify specific API or authentication errors. 3. Consider scheduling a support call with PluginHive, including your UPS account representative if possible, for a real-time diagnosis. 4. Use PluginHive’s appointment booking link to arrange this session and troubleshoot the issue interactively. This approach helps isolate configuration mismatches or API-related issues that might not be obvious from just verifying credentials on UPS or Shopify.

What should I do after completing the UPS OAuth integration with PluginHive?

After completing the OAuth integration, you should: 1. Test placing orders to verify that UPS shipping options are correctly displayed and labels are generated successfully. 2. Review label printing and shipping workflows to ensure there are no errors or missing features. 3. Reach out to PluginHive support if you encounter any further issues or need additional help optimizing your shipping setup. 4. Keep your UPS account credentials secure and update them within PluginHive promptly if any changes occur. Successful OAuth integration will help ensure reliable shipping processes for your customers.

What is the “Order Refresh” feature in PluginHive and how does it help with post-purchase upsell product synchronization?

The Order Refresh feature allows merchants to manually refresh and update the order data in PluginHive to reflect any modifications made after the initial order creation, such as products added via upsell apps after payment. Once enabled for your store: 1. A “Refresh” button appears in the app for eligible orders. 2. Clicking this button triggers synchronization of the latest order information from Shopify, capturing post-purchase added products. 3. This ensures all products are visible in PluginHive and available for label generation. To use this feature, contact PluginHive support to have it enabled on your store, then create test orders with upsells and use the refresh option before fulfillment to verify functionality.

What could cause UPS label generation failures within the app even after correcting UPS credentials?

Label generation failures for UPS may also be linked to temporary issues on the UPS servers themselves. If your UPS account credentials are correct and reconnected properly but the labels still fail, it could be due to UPS server downtime or intermittent service disruptions. In such cases, waiting and trying again later often resolves the issue. If problems continue beyond UPS server instability, contacting PluginHive support for further troubleshooting is recommended.

What are the compliance requirements for customers using UPS Digital Connections with PluginHive for shipping?

Customers using UPS Digital Connections with PluginHive must comply with the following requirements: 1. Use UPS or approved vendor shipping systems that are compliant with Plate Level Data (PLD) and Smart Label standards. 2. Confirm compatibility of their shipping system with UPS Digital Connections by consulting their Account Executive (AE). 3. Employ the UDC approval code only for eligible standard solutions, as specified in their contract; the code cannot be used to purchase unrelated items such as digital cameras or televisions. 4. Utilize the solutions and shipping services offered only through vendors listed on the UPS Digital Connections approval page. 5. Ensure order and label printing processes meet UPS technical specifications to maintain subsidy eligibility. 6. Regularly review contract terms, subsidy limits, and approval code validity periods to avoid interruptions. By adhering to these compliance criteria, customers can fully leverage the UPS Digital Connections benefits within PluginHive’s shipping framework.

What are the available options for printing UPS shipping labels with a Zebra printer given the current label format changes?

Currently, UPS shipping labels are provided in a 4×8 inch format via the UPS API. Due to discontinued direct ZPL printer support in the updated PluginHive app, the following options are available for printing UPS labels on Zebra printers: – Print the 4×8 inch label in its default size using an appropriate A4 label stock on your printer, accepting some margin cutoff at the edges. – Manually adjust printer settings (such as scaling or ‘Fit to Page’ adjustments) to fit the 4×8 label onto your label stock. – Switch to PNG label download and print workflow within the app, avoiding ZPL printing limitations and improving printer compatibility. Note that automatic resizing to traditional 4×6 labels is not currently supported within PluginHive due to previous compatibility issues across Zebra printer models.

The UPS label generation fails due to the tax ID field having too many characters. Has this been addressed?

Yes, the PluginHive app has been enhanced to handle label generation failures caused by overly long tax ID fields for UPS shipments. This enhancement allows the app to accept and process longer tax ID entries without causing an error. To benefit from this: 1. Ensure your app version is updated to the latest release containing this fix. 2. Generate new labels for orders requiring tax IDs with many characters. 3. Verify that label creation completes successfully. If issues persist, contact support with specifics for further assistance.

Is there a plan or current provision in the PluginHive app to handle 10-digit ZIP+4 postal codes containing dashes for UPS shipments?

Yes. PluginHive has enhanced the app to automatically remove special characters like dashes from UPS postal codes during rate checks and label generation. This means the app now internally converts ZIP+4 postal codes (e.g., 12345- 1234. by stripping the dash before sending them to UPS, allowing label creation without manual postal code edits. You can test this by using the full ZIP+4 postal code format when generating UPS shipping labels via the PluginHive app. If issues persist, you may contact PluginHive support for further assistance or request a Zoom call for live troubleshooting.

If I renamed UPS SurePost to UPS Ground Saver as per instructions, does it affect label generation or functionality in the PluginHive app?

Renaming the shipping service from UPS SurePost to UPS Ground Saver does not affect the label generation or overall functionality within the PluginHive app. The app maintains the same shipping label generation process under the updated service name. You can continue generating labels for UPS Ground Saver exactly as before by selecting the orders and creating labels through the app interface. This means your previously configured workflows remain valid, and no additional configuration changes are necessary purely due to the renaming of the service.

How were the UPS accounts configured across the multiple Shopify stores for label creation and shipping services?

The UPS accounts were configured in the MCSL app across all five Shopify stores with the following setup steps: 1. Added both UPS accounts: – Account 0GD606 linked to Next Day Air and Next Day Air Saver services. – Account 0GD617 linked to Ground, 2nd Day Air, and SurePost services. 2. Enabled SurePost for account 0GD 617. 3. Configured the “From Address” for shipments in the app. 4. Set up package profiles for shipment labeling. 5. Created label automation rules to automatically generate shipping labels based on order criteria. Note: Shipping Rate rules were disabled at the time of configuration, and Shopify’s Carrier Calculated Shipping (CCS) was not active for three specific stores (IndianaDTF, BostonianDTF, MusicCityDTF).

How to generate shipping labels for pending orders after reconnecting the UPS account in PluginHive Multi Carrier Shipping App?

After reconnecting your UPS account with updated authentication details, follow these steps to generate labels for pending orders: 1. Log into the PluginHive Multi Carrier Shipping App dashboard. 2. Navigate to the orders section and filter or identify orders with pending shipping labels. 3. Select the relevant orders that require shipping label generation. 4. Use the “Generate Label” option to create shipping labels using the reconnected UPS account credentials. 5. Confirm that the labels are generated successfully without errors. 6. If you face any issues, re-verify the UPS account integration and automation rules configuration.

How does PluginHive Multi-Carrier Shipping Label app verify postal codes for UPS shipments, especially when using a tied UPS account?

The PluginHive app uses the exact shipping address details entered by the customer at checkout without modifying them. It relies on the address data provided through Shopify (street, city, postal code) and sends this information directly to the UPS API when generating shipping labels. UPS performs its own address classification and validation, determining if the address is residential or commercial. The app itself does not independently verify or correct postal codes; it depends entirely on UPS’s API response during label generation. If UPS API does not flag any error with the postal code during label creation, the app will not flag the address as invalid or mismatched.

How does PluginHive handle updates to orders made immediately after payment, such as those from One Click Upsell?

PluginHive syncs orders from Shopify based on their state at the initial order creation time. Modifications made after that point—including immediate post-payment upsell additions—are not reflected in the app automatically. Presently, PluginHive does not have an automatic update for such changes but plans to introduce a feature to refresh order data manually. Until this feature is deployed and enabled on your store, post-payment product additions will not appear in the PluginHive app or label generation workflow.

How does PluginHive handle products added to an order after the initial payment, such as those added via Shopify upsell apps?

PluginHive imports order details based on the order snapshot taken at the moment the order is initially created in Shopify. Products added immediately after payment—such as upsell items added through apps like One Click Upsell—are not automatically reflected or synced in PluginHive. This means these post-purchase additions will not appear for shipping label generation or in the app unless the order data is refreshed. Currently, PluginHive does not sync such changes automatically and relies on a manual “Order Refresh” feature to update these orders.

How do I void a UPS shipping label purchased through the PluginHive app?

To void a UPS shipping label purchased via the PluginHive app, follow these steps: 1. Log in to your PluginHive account and navigate to the shipping label section. 2. Locate the UPS shipping label you want to void, typically found in your recent shipments or label history. 3. Select the label and choose the “Void” or “Cancel Label” option provided by the app interface. 4. Confirm the void request; most labels can be voided within the carrier’s allowed voiding timeframe (usually within 24 hours of purchase). 5. After voiding, the app will process any applicable refunds or adjustments according to UPS policies. If you do not see the option to void, or face any difficulties, contact PluginHive support with your label details for assistance.

How do I verify that UPS re-authentication via OAuth 2.0 is successful in PluginHive for my Shopify store?

To verify successful UPS re-authentication: 1. Open the PluginHive Multi Carrier Shipping Label App in your Shopify admin. 2. Check the UPS account status in the app; it should indicate that UPS is connected through OAuth 2. 0. 3. Ensure there are no error messages indicating failed authentication. 4. Confirm that any automation or shipping rules are correctly pointing to the new UPS account integration. 5. Optionally, perform a test shipment/order using UPS to verify that label generation and order processing work seamlessly. 6. If issues persist, contact PluginHive support for assistance.

How do I print UPS shipping labels using the Print ZPL function in PluginHive?

The Print ZPL function generates labels in ZPL code format, which is not viewable or printable as a PDF using the Print Documents > Label button. To print shipping labels successfully: 1. Go to the UPS carrier settings in the PluginHive app. 2. Change the label Image Type from ZPL to PNG. 3. Generate the labels with the PNG setting; these labels will be created as standard image files. 4. Use the Print Documents > Label button to open and print the labels as PDF files, which will display correctly. Using PNG instead of ZPL simplifies label printing and ensures you can view and print labels without additional ZPL-compatible printers or software.

How do I ensure uninterrupted UPS shipping services with the PluginHive Multi Carrier Shipping Label app given UPS’s new integration requirements?

UPS has discontinued access keys and will end support for the existing integration process by August 2024. To maintain uninterrupted UPS shipping services: 1. Connect your UPS account using the OAuth 2.0 Security Model, which is the new recommended authentication method by UPS. 2. The PluginHive Multi Carrier Shipping Label app already supports OAuth 2.0, so you only need to follow the updated registration process. 3. Complete the transition by re-registering your UPS account through the new OAuth 2.0 workflow to continue shipping label creation seamlessly. 4. This updated process ensures all shipments processed via the app are recorded in your UPS account profile. For detailed setup instructions and to begin this transition, visit: https://www.pluginhive.com/knowledge-base/shopify-ups-shipping/#add-ups-account. If you need personalized assistance, you can schedule a call using the provided appointment link to help complete your UPS account migration to OAuth 2.0.

How do I disable an unwanted UPS account in the PluginHive app?

To disable an unwanted UPS account: 1. Inform support or access the account management settings in the app. 2. Specify which UPS account should remain active. 3. The other UPS account(s) will be disabled to prevent label generation conflicts. 4. Confirm that label generation works by creating a test label after disabling the unwanted account.

How can PluginHive support managing shipments for multiple carriers like USPS and UPS within a Shopify store?

PluginHive offers multi-carrier support within a single platform integrated with Shopify. Merchants can use PluginHive to automate label generation and shipping workflows for carriers including UPS and USPS. This consolidation can potentially replace using multiple services like Shippo by handling both USPS and UPS shipments through PluginHive’s solution. The platform includes cart-level shipping service options, automation rules, and label printing functionality, streamlining shipment management from a unified interface inside Shopify.

How can I verify which Terms of Sale (Incoterm) options are available for my shipments on UPS before updating settings in the PluginHive app?

To verify the available incoterm options on UPS, log in to your UPS account at ups.com and attempt to create a shipment. During the shipment creation process, review the list of Terms of Sale (Incoterm) options offered. Take a screenshot of these options for reference or to share with PluginHive support if you require further assistance or if the incoterms in the app need to be updated to match UPS’s current terms.

How can I update the shipper’s person name and phone number that are sent to UPS through the PluginHive app?

You can update these details directly in the PluginHive app by following these steps: 1. Log in to the PluginHive dashboard. 2. Navigate to **App Settings**. 3. Select the **Address** section. 4. Update fields such as Person Name and Phone Number according to your preferred shipper information. 5. Save the changes. These updated details will then be included in any new transactions and UPS requests going forward, ensuring that correct shipper information is transmitted.

How can I update or add a new UPS account number in the PluginHive app after my UPS account number changes?

To update or add a new UPS account number in PluginHive, follow these steps: 1. Log in to your PluginHive app. 2. Navigate to **App Settings** on the left menu. 3. Click on **Carriers**. 4. Click the **’+’ (plus)** icon to add a new carrier account. 5. Select **UPS** from the carrier list. 6. Click on the **Add Account** button. 7. Enter your new UPS account details as provided by UPS. 8. Save the account information. Once added, your app will use this updated UPS account number for future shipments and label generations. For more detailed guidance, you can visit the PluginHive knowledge base article here: https://www.pluginhive.com/knowledge-base/shopify-ups-shipping/#add-ups-account If you encounter any difficulties, PluginHive offers personalized support and can schedule a Zoom call to assist with the setup.

How can I streamline the handling of all UPS shipments, including UPS Ground Saver, directly within Shopify using the PluginHive app?

To streamline all UPS shipments, including UPS Ground Saver, within Shopify using the PluginHive app, use the app’s integrated shipping label generation workflow as follows: 1. Access the PluginHive app inside your Shopify admin panel. 2. Go to the **Orders** tab to view your pending shipments. 3. Select multiple orders to bulk generate shipping labels for UPS services, including UPS Ground Saver. 4. Click on **Generate Labels** to automate label creation and eliminate the need to manage shipments through external providers. This approach centralizes UPS shipment processing within the app, saving time and reducing workflow complexity. However, UPS Ground Saver labels cannot be directly generated from Shopify’s native order interface via PluginHive; this process must be done within the PluginHive app. For additional support or set-up help, use the PluginHive appointment booking to receive one-on-one assistance.

How can I streamline handling all UPS shipments, including UPS Ground Saver, directly within Shopify using the PluginHive app?

To streamline UPS shipping processes including UPS Ground Saver with PluginHive, follow these steps: 1. Use the PluginHive app instead of multiple providers for all UPS shipments. 2. In the app, go to **Orders** where you can select multiple orders at once. 3. Choose the UPS Ground Saver service (labeled accordingly or formerly SurePost) when generating labels. 4. Generate shipping labels in bulk within the app to avoid managing through separate shipment providers. This centralizes your UPS label printing and shipping within the PluginHive app, helping reduce time spent managing multiple platforms. However, direct UPS label services integrated on Shopify’s native order page would require Shopify support involvement.

How can I remove duplicate UPS accounts from the PluginHive app’s left panel?

Duplicate UPS accounts may appear after re-connecting your UPS account using OAuth 2. 0. To remove these duplicates: 1. PluginHive support will typically handle the removal of duplicate UPS accounts after you reconnect via OAuth 2. 0. You can contact support to request this cleanup. 2. Once duplicates are removed by support, you should see only the Old and New UPS accounts enabled within the app’s account panel. 3. If duplicates still appear, refresh your app interface or re-login to ensure changes are reflected. 4. If problems persist, reach out to PluginHive support for assistance to safely remove duplicate entries without losing active UPS account connections. By following these steps, you ensure that only authorized and active UPS accounts remain in your PluginHive app for seamless shipping label generation.

How can I print UPS shipping labels for fulfilled orders after updating the label image type to PNG in PluginHive?

After updating the UPS label image type to PNG: 1. For **new or processing orders**, generate shipping labels normally in the PluginHive app, and print directly as PNG labels. 2. For **fulfilled orders before the change**, you cannot regenerate labels directly using the updated image type. Instead: – Download the existing labels from PluginHive or UPS portal. – Open or convert these labels if necessary (e.g., using tools like [https://labelary.com/viewer.html](https://labelary.com/viewer.html) if in ZPL format). – Print them from the viewer or after conversion to a printable format like PDF or PNG.

How can I print UPS labels with specific dimensions (e.g., 10.1 x 15.2 cm) using the PluginHive app after switching to the new UPS OAuth integration?

The PluginHive app does not have a setting to specify label sizes because UPS label formats are fixed via their API. To print labels of your preferred size: 1. Click on “Print Documents” in the app to open the label PDF. 2. Use the Print Preview dialog on your computer or printer to adjust paper size and scaling options. 3. Set your thermal printer (e.g., 4×6 inch label printer) accordingly to match the label dimensions. 4. Print the label using these printer settings to achieve the required size. If issues persist, review the printer settings for margins and scaling to ensure the label fits correctly.

How can I get the PluginHive app to generate UPS shipping labels in PNG format instead of ZPL for orders already created?

To receive and print UPS labels as PNG files instead of ZPL: 1. Change the label format by going to app settings → Carrier → UPS → Other Details and set the Image Type to **PNG/PDF**. 2. Notify PluginHive support to update the label format settings and reprocess the affected orders (e.g., order # 1315. so that the labels are generated as PNG/PDF files instead of ZPL. 3. Once reprocessed, download the PNG/PDF label files and print them using your Zebra printer as a standard image or PDF document.

How can I get help configuring my UPS Account in the PluginHive app to ensure proper shipping label generation?

PluginHive provides personalized support to help set up your UPS Account within the app. To get assistance: 1. Ensure you have your correct 6-digit alpha-numeric UPS Account Number ready. 2. If you encounter issues or need guidance, schedule a Zoom call with PluginHive support by clicking the scheduling link provided in their communication. 3. During the call, a support specialist will walk you through adding your UPS Account Number correctly and configuring any other required settings for shipping label generation. 4. You may also provide your contact number with the country code to the support team so they can reach out directly if preferred. This proactive approach ensures your UPS account is configured correctly for smooth label creation within the PluginHive app.

How can I get assistance or support from PluginHive for setting up UPS shipping labels with declared value insurance?

To get help with setup: 1. Install the PluginHive Multi Carrier Shipping Label app and start your 14-day free trial. 2. After installation, contact PluginHive support to schedule a call for personalized assistance with your setup, including adding declared value options to UPS labels. 3. During the call, PluginHive can guide you through the configuration process, answer your questions, and ensure the app is working as needed. This approach minimizes message exchanges and provides direct support to get you started quickly.

How can I generate and print UPS shipping labels and manage bulk shipments using the PH Multi Carrier Shipping Label app?

To generate and print UPS shipping labels: 1. After UPS account integration, place orders on your Shopify store that qualify for UPS shipping. 2. Open the PH Multi Carrier Shipping Label app, navigate to the orders section. 3. Use the app to generate individual or bulk labels by selecting one or multiple orders. 4. Adjust label settings such as format and size if needed before printing. 5. Print the labels directly from the app interface. 6. If necessary, use the label cancellation feature to void labels before shipment. 7. The app also supports fulfilling the orders automatically or manually after label generation.

How can I ensure PluginHive includes post-purchase upsell products in the order for shipping label generation?

To have PluginHive reflect products added post-purchase: 1. Confirm whether PluginHive’s upcoming ‘Order Refresh’ feature is available for your store, which will allow a manual refresh of order data to capture any post-purchase changes. (Contact support or confirm availability.) 2. Until then, consider ordering workflows that minimize post-purchase product additions so that all products are included at initial checkout. 3. For critical orders, create and share test orders replicating the upsell flow and verify product visibility in PluginHive before fulfillment. 4. Reach out to PluginHive support with order details to explore current options or workarounds for syncing post-purchase items.

How can I ensure ongoing stability for UPS account integration within the PluginHive Multi Carrier Shipping App?

To maintain ongoing stable UPS integration, follow these best practices: 1. Regularly verify that your UPS account credentials are up to date and functional. 2. Monitor for any UPS notifications about account changes that could affect API access. 3. Promptly update the PluginHive UPS account connection after any password or credential changes. 4. Regularly review and update automation rules in the PluginHive app to align with the current UPS account settings. 5. Test label generation periodically to detect and resolve authentication or rate issues early. 6. Keep communication channels open with PluginHive support for quick assistance if unexpected errors arise.

How can I configure the system to always use UPS Worldwide Saver and never use Worldwide Expedited for shipping labels?

To set your system to always use UPS Worldwide Saver and exclude Worldwide Expedited for label generation, follow these steps: 1. Navigate to **App Settings** in your PluginHive dashboard. 2. Go to the **Automation** section and then select **Setup**. 3. Find and **Edit the Active UPS Rule**. 4. Within the rule, locate the **Action Details** area. 5. Select **UPS Worldwide Saver** as the preferred service. 6. Save the changes by clicking **Update rule**. After updating, test the settings by importing a new order to ensure that only UPS Worldwide Saver is applied during label creation.

How can I change the UPS shipping label size from 4×6 inches to a half sheet of A4 in PluginHive?

To change the UPS label size or orientation from the default 4×6 inch format to a half sheet of A4, you need to adjust this setting in your system’s print preview. When you generate and open the label PDF by clicking “Print Documents,” use your PDF viewer’s print settings to select a half sheet of A4 or customize the page size and orientation before printing. PluginHive itself does not directly provide native label size configuration beyond this print-time adjustment.

How can I cancel a mistakenly generated UPS shipping label and create a FedEx label instead using the app?

You can only cancel and regenerate a shipping label within the app if the order status is “label created.” If you have already marked the order as fulfilled, the app does not allow canceling or regenerating labels. To proceed, follow these steps: 1. Log in to your UPS account at UPS.com and cancel the incorrect UPS label. 2. Generate the new shipping label directly on FedEx.com. 3. If you want to generate the FedEx label within the app, after canceling the UPS label on UPS.com, inform the support team. They can revert the order status from fulfilled to processing. 4. Once the order is marked as processing in the app, you will be able to generate a new shipping label using FedEx directly within the app. Let support know your preferred option to proceed accordingly.

How can I add insurance as a standard option automatically for orders shipping via UPS Ground in PluginHive?

PluginHive does not currently support setting insurance automatically and exclusively for UPS Ground shipping through automation rules because insurance applied to certain services like UPS SurePost can cause label generation failures. Instead, you have two options: 1. **Manually enable insurance per order:** Go to Orders → Advanced → Edit Special Features → Enable the ‘Insurance/Extra Cover’ option for each order requiring insurance. Then proceed with label generation. 2. **Add insurance in bulk for multiple orders:** You can select multiple orders at once via Orders → All Orders and enable insurance before generating shipping labels. This allows insurance to be applied in batch rather than individually. Note: Be cautious when applying automation rules for insurance, as they apply insurance to all orders including those with services that do not support insurance (like SurePost), potentially leading to failed labels. Currently, selective automatic insurance based only on the UPS Ground shipping method is not supported.

Can the PluginHive app truncate or modify phone numbers with extensions automatically to prevent UPS label failures?

As of now, the PluginHive app does not have built-in functionality to automatically truncate or modify phone numbers with extensions before label generation. The recommended workaround is to manually edit the phone number in the order to remove or adjust the extension to a UPS-compliant format. The support team has informed users to continue manual edits until any automatic handling improvements are confirmed.

Can Shopify stores generate UPS SurePost labels using the PluginHive app despite native limitations in Shopify?

Currently, Shopify itself does not provide direct support for generating UPS SurePost labels. However, the PluginHive Multi Carrier Shipping Label app works around this limitation by allowing label generation within its platform. This means: – Even though Shopify’s native system doesn’t support SurePost label creation, the PluginHive app can create these labels for your orders. – Store owners can still offer SurePost as a shipping option and manage labels effectively through the app interface. – This capability facilitates Shopify stores to utilize UPS SurePost services while managing logistics efficiently outside Shopify’s core system.

Can PluginHive support provide the postal code details passed to UPS for further investigation?

Yes. PluginHive can share the complete request and response XML files sent to and received from UPS, which include both the “From” and “To” postal codes used during label creation. This data can be shared via a secure link or file share. Review of these XML files can help confirm exactly what postal codes were transmitted to UPS. This information can be provided to UPS during your inquiry to reconcile the charges or mismatches.

Can I use the BIXOLON SRP-E770III label printer with this app to print UPS shipping labels?

Yes. The app generates shipping labels as PDF files, which you can print using any printer connected to your system, including the BIXOLON SRP-E770III printer. You may need to adjust the printer’s paper settings to match the label size. The label printer will work as long as it supports PDF printing.

Can I ship orders from my Canada location using UPS or FedEx if Canada Post is on strike, while managing multiple store locations in the app?

Yes, the app supports integration of multiple store locations, allowing you to set shipping rules for each location independently. You can configure the app to ship orders from your Canada location specifically using UPS or FedEx as carriers, bypassing Canada Post during the strike. To do this: 1. Add and configure both your Texas and Canada store locations within the app. 2. Set up shipping rules that specify which carrier (UPS or FedEx) to use for shipments originating from the Canada location. 3. Confirm all shipment settings and test the configuration to ensure orders from Canada route via UPS or FedEx. If you need assistance with setting up multiple locations and carrier rules, you can schedule a support appointment via the provided PluginHive scheduling link.

Can I add insurance to products shipped via UPS using PluginHive?

Yes, you can enable UPS insurance in PluginHive. To do this, follow the instructions provided in the reference video shared by the support team. Generally, the process involves enabling the insurance option in the UPS shipping settings within the PluginHive app. Once enabled, insurance charges will be added to the shipments automatically based on UPS insurance policies. If further help is needed during setup, contact PluginHive support for detailed guidance.

Are any changes to the UPS account settings or shipping options in the app going to affect Shopify payouts or billing?

No, updates to the UPS account settings and shipping options within the PluginHive app affect only shipping calculations and label generation. These changes do not influence Shopify payments, payouts, or billing. If you encounter billing issues within Shopify, it is best to contact Shopify support directly as the app configuration is not related to Shopify’s financial transactions.

After updating a delivery address in Shopify, why does the UPS shipping label still print with the original address, and what is the solution?

The PluginHive app does not automatically refresh updated order data from Shopify. To ensure address updates reflect on labels: 1. Use the new “order refresh” functionality that automatically syncs changes from Shopify to PluginHive. 2. Contact PluginHive support to enable this feature on your store, as it requires technical assistance to activate. 3. Once enabled, updated address changes in Shopify will automatically update in the PluginHive app, ensuring labels print the correct address. 4. Until then, manually refresh orders or reprocess labels after making address changes.

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Shopify Multi Carrier Shipping Label App