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UPS Shipping Rates Mismatch – Multi Carrier Shipping Label App for Shopify FAQs

    Resolve differences between UPS account rates and Shopify checkout prices

Questions in this section:

What should I verify if my shipping rates from PluginHive still don’t match UPS rates even after disabling stacking of boxes?

If disabling the stacking option does not resolve the issue, follow these steps: 1. Log into your UPS account on the UPS website (ups.com). 2. Enter the exact shipment details: – From address (origin) – To address (destination) – Package weight and dimensions 3. Verify if you have added any extra services such as insurance. 4. Compare the rates shown on UPS with the PluginHive app rates. 5. Check if insurance or any additional service options are enabled or disabled in your PluginHive app settings. Missing to enable insurance in the app while adding it on UPS can cause rate differences. 6. If differences remain, capture screenshots of the rate comparison and share them with support to investigate further.

What should I do if I suspect PluginHive is missing postal code verification that results in UPS fees for postal code mismatches?

1. Understand that PluginHive relies entirely on UPS API to validate addresses during label generation and does not perform separate postal code verification. 2. Review the UPS label XML response from the app to confirm whether UPS flagged any postal code issues. 3. If the UPS API response shows no postal code errors, the fees are likely from UPS’s internal adjustment policies post-label generation. 4. Contact UPS directly with your shipment identification numbers and label XML files to clarify the origin of the fees. 5. Share any XML files PluginHive provides with UPS for detailed troubleshooting. 6. If needed, schedule a call with PluginHive support who can help review the address data sent to UPS, but note that verification and fees are governed by UPS’s systems, not PluginHive’s.

What should I do if I experience a rate mismatch between the PluginHive app and my UPS corporate discounted rates?

Rate mismatches usually arise because: – UPS.com public rates do not reflect your negotiated corporate discount. – PluginHive fetches rates from the UPS account linked to the app, which may or may not reflect the discounts you apply through UPS Worldship or other corporate tools. To address this: 1. Confirm the credentials and account details configured in PluginHive correspond to your UPS corporate account with negotiated rates. 2. Understand that PluginHive rates come directly from carrier APIs based on account details, so discrepancies may occur if your corporate label generation tools (like UPS Worldship) apply additional discounts internally. 3. For exact rate matching, rely on your corporate label generation software to produce labels as that reflects your final discounted pricing. 4. You may schedule a detailed troubleshooting session with PluginHive support to review your account setup and rate configurations directly. Use the appointed link provided by PluginHive support to book a Zoom call for real-time assistance.

How does enabling insurance in the PluginHive app affect UPS shipping rates, and how can I ensure rates match UPS website?

Adding insurance coverage to your shipments increases the shipping cost as UPS charges extra for insuring the package value. To ensure your PluginHive rates match the UPS website: 1. Check if you are adding insurance value on the UPS website when quoting rates. 2. In your PluginHive app, enable the insurance option for the shipment under shipping settings. 3. Input the declared value of the shipment if required. 4. Once enabled, your PluginHive app will include insurance charges in the rate calculation, aligning it with the UPS website results. By matching the insurance settings exactly, the shipping costs from both sources should be consistent.

How do I verify that the shipping rates shown during checkout match the UPS rates?

To ensure your store displays accurate UPS shipping rates: 1. Add one or more products to your cart in your online store and proceed to the checkout page to view the shipping rates calculated by the PluginHive app. 2. In a separate browser tab or window, go to ups.com. 3. Enter the exact shipment details used in your store’s checkout, including origin, destination, package dimensions, and weight. 4. Note the shipping options and rates provided by UPS. 5. Compare these UPS rates to the shipping rates shown in your store checkout. 6. The rates should be consistent or very close if the app settings and packaging are configured correctly.

How can I verify if the shipping rates returned by PluginHive match the rates from Purolator or UPS corporate accounts?

Shipping rates displayed in PluginHive are based on the carrier account associated with your PluginHive setup and depend on shipment-specific details such as origin, destination, package weight, and dimensions. To verify: 1. Use the shipment details from the order for which you want to confirm rates. For example: – Ship From: 300 Central Ave W, Brockville, Ontario, Canada, K6V 4N8 – Ship To: 480 Park Hill Lane, Lansdowne, Ontario, Canada, K0E 1L0 – Residential Address: No – Package Type: Your Packaging – Weight: 2.78 kg – Dimensions: 58 x 25 x 25 cm – Special Services: None 2. Access Purolator.com or UPS.com’s rate calculator and input the same details to generate shipping quotes. 3. Compare these carrier-provided rates with the rates shown in PluginHive. 4. If using UPS corporate programs such as UPS Worldship (which may have discounted corporate rates), note that rates from UPS.com do not always reflect your negotiated rates. For the most accurate comparison, use your UPS corporate software or portal that generates your actual shipping labels to reconcile rates. 5. Optionally, share screenshots of the rate breakdown from the carrier websites or corporate tools for further assistance or cross-verification by PluginHive support.

How can I get shipping rates from my UPS carrier and print labels using the app when I see the message “There is no matching Automation rules” on my order?

To get shipping rates from UPS and print labels successfully, you need to ensure that your UPS account is correctly connected in the app and that your Automation rules are properly configured. Follow these steps: 1. Verify your UPS Account Number: It must be a 6-digit alphanumeric number. Double-check your UPS account details and locate this exact Account Number. 2. Update your UPS connection in the app using the correct Account Number. 3. Configure Automation rules within the app: Go to the Automation Settings section and add or edit rules to match your shipping criteria. These rules help the app determine how to process your orders and fetch rates from UPS. 4. After these steps, your orders should fetch rates and allow label printing without showing the “no matching Automation rules” error. If you require further assistance, it’s advisable to schedule a support session via Zoom with the PluginHive team for personalized setup help.

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Shopify Multi Carrier Shipping Label App