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FedEx Account Connection & Authentication Errors in Shopify – Shopify Ship, Rate, and Track for FedEx FAQs

    Fix FedEx account login and authentication issues in Shopify

Questions in this section:

Can archived or discontinued products be removed from the PluginHive app so they don’t appear for shipping or cause confusion?

Currently, the app does not support the option to remove, hide, or filter out archived, discontinued, or non-shippable products within its interface. All products present in Shopify—including archived or service-based products—are imported and visible in the app. Although this limitation is recognized, with many users requesting such functionality, no filtering or hiding feature exists at this time. To manage your product catalog effectively, discontinue or archive products within Shopify to prevent their use in active orders. The PluginHive team acknowledges the usefulness of this feature and has noted it for future consideration but no immediate option is available.

Can you explain how to verify PluginHive app FedEx rates against FedEx Ship Manager rates?

To verify FedEx rates: 1. Identify a sample order with the complete shipping details. 2. Using the PluginHive app, check the shipping rate displayed for the order’s destination address type (residential or commercial). 3. On FedEx.com (or FedEx Ship Manager), enter the same shipment details, ensuring the address type matches exactly (i.e., residential vs. commercial). 4. Compare the rates shown by both sources. Any discrepancy usually stems from mismatched address types. When identical parameters are used, the rates should match. This validation ensures the app calculates rates correctly based on your FedEx account credentials.

How can I confirm that FedEx shipping rates are being calculated correctly in my Shopify store using the PluginHive app?

To confirm FedEx shipping rates calculation: 1. Navigate to your Shopify store’s checkout page and simulate an order with a valid shipping address. 2. Observe the shipping rates returned at checkout to verify FedEx options and prices appear as expected. 3. Access PluginHive’s rates logs or dashboard to check for successful API calls to FedEx and returned rate data. 4. Ensure the FedEx credentials in PluginHive match the appropriate environment (Test or Production). 5. Check that the company name and email address registered with FedEx correspond to the Shopify store details. 6. If rates are returned successfully for certain stores but not others, isolate differences in configurations or credentials that may impact authentication.

How can I integrate FedEx shipping with my Shopify store using PluginHive?

To integrate FedEx shipping with your Shopify store using PluginHive, follow these steps: 1. Install the "PH Ship Rate and Track for FedEx" app from the Shopify App Store onto your store. 2. Open the app and navigate to the FedEx integration or carrier setup section. 3. Connect your FedEx account by entering the necessary credentials and authentication details within the app. 4. Configure shipping rates, services, and preferences according to your business needs. 5. Test the integration by creating test shipments or viewing live shipping rates on your storefront. If you need personalized assistance, you can schedule a Zoom call with the PluginHive team to guide you through the FedEx integration process.

How can I remove or disable the support bubble circle with the question mark from the bottom right corner of the PluginHive app, as it is covering important buttons and preventing app usage on Shopify?

The support bubble circle cannot be removed or disabled because it is an integral part of the app designed to allow users to raise support requests immediately within the app. If the widget is interfering with your workflow, please report specific details so the development team can investigate potential adjustments.

How can I resolve issues connecting FedEx with the PH Ship, Rate & Track for FedEx app on Shopify?

To resolve connection issues between FedEx and the PH Ship, Rate & Track for FedEx app, follow these steps: 1. Verify that your FedEx account credentials (account number, API key, password) are correctly entered in the app settings. 2. Ensure that your FedEx account is active and authorized for API access. You may need to contact FedEx to confirm this. 3. Check for any error messages in the app when attempting to connect, and note the exact wording or error codes. 4. If encountering authentication or connection errors, try disconnecting and reconnecting the FedEx account within the app. 5. Confirm your internet connection is stable and there are no firewall restrictions blocking API calls to FedEx servers. 6. If possible, share screenshots of errors with PluginHive support for more targeted assistance. Following these steps will often resolve typical connection problems, or enable support to diagnose the issue more effectively.

How can I resolve the ERROR_1014 "Invalid Input: Email Address" issue when connecting my FedEx account?

The ERROR_1014 occurs due to invalid formatting in the email address, commonly caused by extra spaces. To resolve this: 1. Check the email address you entered for any leading or trailing spaces, especially at the end. 2. Remove any spaces before or after the email address to ensure it is correctly formatted. 3. Re-enter the corrected email address in the FedEx account integration settings. 4. Save the changes and attempt to connect the FedEx account again. If the issue persists, you can reach out for further assistance or schedule a call using the provided appointment link to discuss and troubleshoot the integration process.

How can I troubleshoot authentication failed issues with the FedEx app when rates are being returned correctly for some stores but not others?

To troubleshoot authentication failed errors with the FedEx app: 1. Verify that the FedEx Production and Test credentials (Account Number, Meter Number, Authentication Key, and Developer Test Key) are correctly entered and correspond to the correct environment (production or test). 2. Confirm that the FedEx API endpoints used in the app match the environment URLs (e.g., production URL should be https://ws.fedex.com:443/web-services). 3. Check if the FedEx calculated rates are successfully returned for some stores, indicating the credentials and integration are generally working (as with phoenixfab.myshopify.com / LG Billet USA). 4. For stores where rates are not returning and authentication fails (such as elitepowdercoating.myshopify.com identified by the customer’s email), ensure you have correct backend access to investigate configurations or errors. 5. Collect detailed error messages or screenshots of the authentication failure for precise diagnosis. 6. If possible, schedule a call or direct communication with support to clarify and resolve issues faster.

How can I verify FedEx shipping rates after connecting my account to the PluginHive app?

After connecting your FedEx account to the PluginHive app, you can verify the shipping rates by: 1. Logging into your FedEx account directly at fedex.com. 2. Checking the rates displayed on the PluginHive app against those provided on the official FedEx website to ensure accuracy. 3. If discrepancies exist, review your shipping origin locations and account settings both on FedEx and in the PluginHive app to ensure consistency.

How can I verify FedEx shipping rates directly to compare with the app’s calculated shipping charges?

To compare FedEx shipping rates with what the app calculates: 1. Visit the official FedEx website’s shipping calculator. 2. Enter the exact “Ship From” and “Ship To” addresses used in your orders (for example, Philadelphia Street no 4, Tel Aviv-Yafo, 6918304 IL as origin and the customer’s destination address). 3. Input the package type and weight details accurately (e.g., FedEx Pak with 0.852 kgs weight). 4. Obtain the shipping rate displayed. 5. Compare this rate with the rate shown in your checkout app for the same order. If both rates match, then the app’s calculation is accurate, and any price differences generally come from additional fees configured within the app.

How can I verify if FedEx rates are available for domestic Italy orders via the PluginHive app when I get an error despite having the contact number in the shipper address?

To verify FedEx rates availability for domestic Italy orders when faced with errors in PluginHive, follow these steps: 1. Log in to your FedEx account directly on fedex.com and check if you can view shipping rates and services for Italy domestic shipments. 2. If rates are visible on FedEx’s website but not appearing in the PluginHive app, the issue likely relates to your FedEx account settings or API access. 3. Confirm with your FedEx Account Representative that your account supports domestic Italy shipping services and that there are no restrictions or holds. 4. Understand that the error message “There are no valid services available” is not caused by missing contact numbers in the shipper address but rather by unavailable FedEx service rates from your account. 5. Perform test orders through the app after confirming rates are accessible on FedEx.com to ensure label generation works correctly. If issues persist after these checks, contact PluginHive support with your findings for further assistance.

How can I verify that FedEx labels have been generated successfully after PluginHive’s retry attempt?

To verify FedEx label generation success: 1. Log in to your Shopify admin panel. 2. Navigate to the **Orders** section. 3. Check each of the affected orders for: – An updated fulfillment status. – Presence of FedEx tracking numbers linked with those orders. 4. Confirm the tracking numbers are valid by using FedEx tracking services. 5. If tracking numbers are present and orders show as fulfilled/shipped, labels have been successfully generated and applied. 6. Contact PluginHive if there are discrepancies or missing label data after their retry.

How can I verify that FedEx shipping rates are correctly integrated and showing up at Shopify checkout using the PluginHive plugin?

To verify FedEx shipping rates integration on your Shopify store using the PluginHive PH Ship Rate & Track plugin, follow these steps: 1. **Plugin Settings Check**: Open the app settings in your Shopify admin and review the FedEx account details and rate settings to confirm correct input. 2. **Enable Live Rates**: Ensure the option to show live shipping rates from FedEx is enabled in the plugin. 3. **Create a Test Checkout**: Add products to your cart and proceed to checkout, entering an address that FedEx services. 4. **Confirm FedEx Rates Appear**: At shipping methods, confirm that FedEx shipping options and corresponding rates are listed. 5. **Cross-Verify Rates**: Visit FedEx’s official rate calculator on fedex.com using the same origin, destination, package details, and shipping options for comparison to ensure accuracy. 6. **Check for Errors**: If rates do not appear or differ significantly, review plugin logs and Shopify notifications, and adjust settings as needed. This process ensures your customers see accurate FedEx shipping rates during checkout, confirming proper plugin integration.

How do I enable and configure the FedEx Ground Economy service in PluginHive to display shipping rates correctly?

To enable and configure the FedEx Ground Economy service, follow these steps: 1. Log in to the PluginHive app and navigate to **Settings**. 2. Click on your **account number** under the FedEx carrier settings. 3. Enable the **FedEx Ground Economy** service by toggling it on. 4. Enter or update the required details such as **Indicia** and **Hub ID** for FedEx Ground Economy in the provided fields. 5. Save your changes. 6. Ensure that your products are packed in your own boxes rather than FedEx Express-specific boxes, as the FedEx Ground Economy service requires own packaging to calculate rates correctly. 7. After completing these steps, check your shipping rates to verify FedEx Ground Economy is displayed correctly. If you encounter issues or need further assistance, contact support for help with your configuration.

How do I integrate the PH Ship Rate & Track for FedEx app with my Shopify store and connect my FedEx account to it?

To integrate the PH Ship Rate & Track app with your Shopify store and connect your FedEx account, follow these steps: 1. **Install the App:** Install the PH Ship Rate & Track for FedEx app from the Shopify App Store. 2. **Create a FedEx Account:** If you do not already have one, sign up for a FedEx account at fedex.com. Complete the registration process to get your FedEx credentials. 3. **Connect FedEx to the App:** – Open the PH Ship Rate & Track app in your Shopify admin dashboard. – Navigate to the FedEx settings section within the app. – Enter your FedEx account credentials (account number, meter number, API key, and password) as requested by the app to establish the connection. 4. **Configure Shipping Rates:** Once connected, configure the FedEx shipping options you want to offer your customers. The app will pull live FedEx shipping rates and display them at checkout accordingly. 5. **Test the Integration:** Place test orders to verify that FedEx rates are displayed correctly and that labels can be generated. For detailed FedEx rate charts or specific service options, please refer directly to FedEx’s official shipping guides or contact FedEx support as the rates vary by service, package dimensions, and destination.

How does PluginHive handle shipment history visibility in the app?

Shipment history visibility depends on the FedEx API integration type used by PluginHive. Currently, PluginHive uses the FedEx XML API integration, which does not support showing shipment history within the app. PluginHive plans to move to the FedEx RESTful API in the future, which will enable shipment history visibility inside the app. Until then, shipment history must be referenced outside the app or via FedEx.com, though shipment details like labels created via PluginHive will not appear in FedEx account dashboards.

How does PluginHive support help verify FedEx shipping rates on checkout?

PluginHive support can assist with verifying and displaying FedEx shipping rates on your Shopify checkout by: 1. Confirming that your FedEx account is already integrated with the app. 2. Demonstrating how packaging requirements and product pre-packaging affect shipping rate calculations. 3. Showing how to use a CSV file to update product packaging details within the app to ensure accurate rate calculation. 4. Testing multiple transactions at checkout and cross-checking those rates against your FedEx account rates on the FedEx website. This process ensures the rates shown to customers during checkout are correct before going live.

Is it possible to collect and manage all orders from multiple Shopify stores in one place using the PluginHive app?

No, the PluginHive app manages orders separately for each connected Shopify store. It fetches order details from Shopify for the individual store where the app is installed. Currently, there is no functionality to aggregate or consolidate orders from multiple Shopify stores into a single dashboard or interface within the app. Each store’s orders must be managed independently.

Is there a customer service number for PluginHive support that I can call regarding FedEx account errors?

PluginHive primarily provides support through their online channels rather than phone calls. For FedEx account errors, you should directly contact FedEx customer support using their official phone numbers or online support. If you require technical help related to PluginHive's app functionality on Shopify after FedEx resolves your account issues, you may contact PluginHive support via their official support portal or email. PluginHive does not generally provide direct phone support for account reactivation issues.

Is there a debug or error console available in PluginHive to diagnose issues with the SMTP mail sending server?

PluginHive does not provide a dedicated debug or error console accessible to users for diagnosing SMTP issues. To troubleshoot SMTP sending problems: 1. Confirm the SMTP service provider you are using. 2. Check if your SMTP account requires Two-Factor Authentication (2FA) or app-specific passwords, as these may not be compatible with PluginHive’s SMTP integration. 3. If issues persist, gather details of your SMTP provider and contact PluginHive support for further assistance and diagnostics.

Is there a debug or error console available to diagnose issues with the sending mail server in PluginHive?

PluginHive does not have a dedicated debug or error console accessible to users for SMTP issues. To troubleshoot sending mail server problems, first confirm the SMTP account provider you are using and check if the SMTP account has Two-Factor Authentication (2FA) enabled. If 2FA or app-specific passwords are required by your SMTP provider, these credentials may not be compatible with PluginHive’s SMTP integration. For detailed diagnostics or assistance, you should reach out to PluginHive support with your SMTP provider details.

Should I contact FedEx customer support through PluginHive or Shopify regarding FedEx account errors?

You should contact FedEx customer support directly through their regular support channels. Provide them with the exact error message you see ("Inactive customer account") to help them address the issue promptly. Once FedEx resolves the issue, you can retry auto-generating labels via Shopify. PluginHive support is available to assist if further help is needed after FedEx resolves the account status.

What information should I provide when reporting FedEx authentication errors to PluginHive support to get effective assistance?

When reporting FedEx authentication errors to PluginHive support, provide the following details: 1. The exact error message or code received during authentication failure. 2. The store URL where the issue occurs (e.g., elitepowdercoating.myshopify.com). 3. The FedEx credentials used (Account Number, Meter Number, Authentication Key) specifying whether they are Test or Production. Avoid sharing sensitive keys publicly; share securely if requested by support. 4. The API endpoint URLs configured in the PluginHive app. 5. Recent rates logs or API request/response logs that show the failure. 6. Screenshots of the error messages or the part of the app/store frontend/backend showing the problem. 7. Contact details and best times for a call if direct troubleshooting via phone is preferable. Providing these details helps support investigate quickly and provide focused guidance.

What should I do if I am unable to connect my FedEx account to CCS after multiple attempts and FedEx suggests Shopify's support for assistance?

If you cannot connect your FedEx account to CCS despite multiple attempts and FedEx indicates that Shopify support is required, proceed as follows: 1. Confirm you have enabled CCS in your Shopify store. 2. Provide Shopify Support with screenshots of any errors encountered during connection attempts—avoid sharing sensitive credentials. 3. Shopify Support will escalate the issue by reaching out to the FedEx technical team for further investigation. 4. Maintain communication with Shopify Support for updates; they will email you the progress and next steps. 5. If the issue is unresolved and CCS cannot be used, review your Shopify plan to consider if you want to continue paying for CCS functionality.

What should I do if I want to generate a new label for an order where the previous label status is stuck or invalid?

You should contact PluginHive support and request them to clear the order information related to label generation within the app. After the clearance is done, you can regenerate the label without errors. Alternatively, if immediate shipping is necessary, use the carrier’s official website to create a label and manually fulfill the order in Shopify, temporarily bypassing the app workflow.

What should I do if multiple Belgium orders fail to generate FedEx labels in PluginHive?

If multiple orders are affected: 1. Confirm that the package type selected is supported (avoid custom boxes if unsupported). 2. Verify FedEx service status at fedex.com to ensure no outages. 3. Retry label generation after verifying services are back online. 4. Contact FedEx support if the issue continues despite no apparent disruptions. Reporting recurring issues to PluginHive support with specific order numbers also helps expedite troubleshooting.

What steps should I take if I cannot register or connect my FedEx account to a Shopify store via PluginHive and receive an error like "Request failed with status code 500"?

If registration or connection of your FedEx account fails with a server error (500 status code), proceed as follows: 1. Clear any partially added FedEx account details from the store in the PluginHive app. 2. Attempt re-adding the FedEx account after some time to see if the issue resolves. 3. Ensure you’re using the correct credentials and that there are no network interruptions during registration. 4. If the problem persists, contact PluginHive support or escalate to their L3 technical team with detailed information on the account and error messages so they can investigate backend causes. PluginHive support may have to intervene to successfully complete the FedEx account registration for your store.

Why am I getting a "registration failed" message when trying to use my own carrier rates after switching to a yearly Shopify plan?

The registration fails because the "Carrier Calculated Rates (CCR) at checkout" feature is not yet enabled in your Shopify account, even though you have updated to a yearly plan. To resolve this: 1. Verify with Shopify support or in your Shopify admin if the CCR feature is activated for your store. 2. If it is not enabled, request Shopify to activate the "Carrier Calculated Rates" feature on your account. 3. Once the CCR feature is enabled, try registering your carrier rates again in the app. If you continue to face issues, contact support with the updated status.

Why can't I edit an order to remove custom items if the order is partially fulfilled?

Shopify restricts editing orders that are partially fulfilled to maintain consistency in inventory and fulfillment records. When an order is partially fulfilled, you cannot remove items from the order because it would conflict with previous fulfillment records and potentially impact accounting or shipping processes. Therefore, if a custom product (non-active Shopify product) is included in such an order, it cannot be removed or edited within Shopify or related apps, and you will need to fulfill that item manually outside the PluginHive app.

Why can't I split a package using the PluginHive app on the Shopify Mobile App, and how can I work around the issue with the blue Help icon covering the Split button?

The PluginHive app is not optimized for mobile views, including the Shopify Mobile App. This can cause UI elements like the blue Help icon to overlap and obstruct buttons such as the Split button, making it difficult to use that feature on mobile devices. To avoid this issue, it is recommended to access and use the PluginHive app from a laptop or desktop computer where the interface is fully supported and all features work flawlessly. This ensures you can split packages and process orders without any visibility or interaction problems.

Will the Broker Select Option (BSO) be available in the PluginHive FedEx app in the future?

Yes. PluginHive has acknowledged customer demand for the BSO feature and is planning an enhancement to include this functionality. This update is tied to the migration of the FedEx integration from SOAP to the new FedEx REST APIs, expected to complete around mid to late February. After migration, development and rollout of the BSO option may be targeted for delivery by the end of March. Users will be informed when it becomes available.

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Shopify Ship, Rate, and Track for FedEx