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CSV & Excel Import Errors in Shopify – Shopify Ship, Rate, and Track for FedEx FAQs

    Fix errors while importing orders via CSV or Excel in Shopify

Questions in this section:

Are the packaging and product measurement units different in the PluginHive app, and can they be changed?

Yes, by default: – Packaging measurements are in inches and weights are in pounds. – Product measurements are in centimetres. You can convert product measurement units from centimetres to inches at the bulk level by updating the product data via CSV import. Adjust the units as needed before importing so the app interprets product dimensions consistently. This helps maintain uniformity between product and packaging units.

Can I bulk import product dimensions (height, width, length) into the PluginHive app, and how would I do that?

Yes, you can bulk import product dimensions using CSV files: 1. Export your existing products via the app’s **Product Export CSV** feature. 2. Update the exported CSV file by filling in or modifying the product height, width, and length fields. 3. Import the updated CSV back into the app using the **Product Import CSV** function to apply the dimension changes across multiple products simultaneously. This method enables efficient bulk updates of product measurements without manual individual edits. If you have apps like Matrixify installed, they may also support export/import of product data to streamline this process.

Can I import a CSV file with product handles in non-English languages like Spanish in PluginHive?

Yes, PluginHive supports product handles and data in non-English languages, including Spanish. You can safely import CSV files where handles contain Spanish characters or other Unicode text. Just make sure the file is properly formatted and saved as a CSV file to avoid import errors. The language or characters in the "Handle" field will not inherently cause a "502 Request failed" error.

Can the PH Ship app import draft status products from Shopify?

Generally, the PH Ship app imports products from Shopify automatically, including some draft status products; however, there can be exceptions. Some draft products may fail to import if they have variants or attributes that are not properly updated or are inconsistent with the CSV used for import. To troubleshoot: – Confirm the product is visible in Shopify and check for variants like "Request a quote" or other non-standard options. – Ensure that the CSV file used for import is up to date and includes all variants and product data. – If the import fails for a draft product, share the product name and import CSV with PluginHive support to investigate and update the app data accordingly.

Do I need to manually enable the alcohol category for each new product added to my Shopify store, or can the PluginHive app automatically mark new products as alcohol?

Currently, the PluginHive app does not support automatic assignment of the alcohol category to newly added products. Since alcohol is treated as a specific product type within the app (and not a default product type), each new product added to Shopify must be manually marked as alcohol within the app to ensure accuracy. The fastest way to update new products is still to use the Export CSV and Import CSV method in the app to bulk update multiple products at once.

How can I bulk update product dimensions in the PluginHive app to ensure accurate customer charges?

You can bulk update product dimensions in the PluginHive app by following these steps: 1. Navigate to the App menu and select Product > All Products. 2. Click on the Export CSV button to download the product list. 3. Open the CSV file and update the product dimensions as needed. 4. Return to the app and use the Import CSV option to upload the updated file. 5. All product dimensions will then be updated accordingly in the app. For additional help, you can book a free onboarding Zoom call where the team will guide you through the setup and tailor the app to your shipping needs.

How can I check and correct discrepancies in package dimensions and weights in PluginHive when shipping with FedEx?

If FedEx labels are generated incorrectly (for example, using FedEx Pak instead of Small or Medium boxes), this often happens because product dimensions are missing in your Shopify store. The app defaults to using store-level default dimensions when product dimensions are absent. To fix this: 1. Go to the PluginHive app → Products section. 2. Update product dimensions directly within the app or export your product list using the Export CSV option. 3. Edit the CSV to include accurate length, width, and height for each product. 4. Import the updated CSV back into the app using the Import CSV option. Once product dimensions are updated, the app will calculate packaging more accurately based on total volume and weight, generating correct FedEx labels that match your actual shipping boxes.

How can I set or update product dimensions within the PluginHive app to ensure accurate shipping cost calculations?

To add or update product dimensions in the PluginHive app, follow these steps: 1. Open the PluginHive app in your Shopify store. 2. Navigate to the 'Products' section within the app. 3. Use the export-import CSV functionality by selecting "Export" to download the current product data file. 4. Open the downloaded CSV file and add or update the dimension fields (length, width, height) for each product as needed. 5. Save the CSV file after editing. 6. Return to the app and select "Import" to upload the updated CSV file with the newly added dimensions. This process allows bulk updating of product dimensions which the app will then use to calculate accurate shipping costs.

How can I update product dimensions in bulk to ensure accurate packaging in the PluginHive app?

To update product dimensions in bulk: 1. Go to the app → Products. 2. Use the Export CSV option to download your product list, which includes dimension fields. 3. Edit the CSV file to add or update length, width, and height for each product. 4. After editing, import the updated CSV back into the app using the Import CSV option. Accurate product dimensions improve the app's ability to calculate packaging and select the correct box sizes automatically.

How can I upload or update the dimensions of new products to the PH Ship app when using custom boxes?

To upload or update product dimensions in the PH Ship app for accurate shipping rate calculation, especially when using custom boxes, follow these steps: 1. Open the PH Ship app and go to the Menu, then click on "Products." 2. Click on "Export CSV" to download the current product list with their details. 3. Open the CSV file and update the dimensions (weight, length, width, height) for your new or existing products as needed. 4. Save the updated CSV file. 5. Return to the app and select "Import CSV" to upload the updated file. This bulk update ensures that the app uses the correct dimensions for shipping rate calculations. Additionally, if you use multiple custom box types, the app can automatically select the appropriate box based on the product dimensions during checkout to provide accurate shipping fees.

How do I resolve an import failure due to variant mismatches when updating product dimensions in the PH Ship app?

If a product import fails due to variant discrepancies (e.g., added "Request a quote" variant in Shopify not reflected in your CSV): 1. Identify the product and variant causing the issue. 2. Export a fresh CSV from the PH Ship app or Shopify to ensure you have the latest product variant structure. 3. Update your CSV file to include all current variants exactly as they appear in Shopify. 4. Re-import the corrected CSV into the PH Ship app. 5. If unsure, provide both the CSV and product details to PluginHive support for assistance in correcting the import and updating the product dimensions.

If products are removed and re-imported into the PluginHive app to fix duplication, will my previously added product dimensions be lost?

No, your added product dimensions will not be lost if handled properly. PluginHive exports your current product data, including the dimensions you added, into a CSV file before re-importing products. They then upload this CSV back into the app after refreshing the product data to ensure that all previously added dimension details are retained alongside fresh product import, preventing loss of data you have manually configured.

Is there a way to automate splitting products into multiple boxes during label generation in PluginHive?

Currently, PluginHive does not support automatic splitting of products into multiple packages during label generation. The only available method to split shipments into multiple boxes is through manual label generation using the "Split Package" feature. Automation of this process is not offered at this time.

Is there a way to automatically fill in missing product dimensions across multiple products in bulk?

Yes, you can bulk update product dimensions by using the Export CSV and Import CSV features within the PluginHive app: 1. Export your product list via the Export CSV option. 2. Update the exported CSV with consistent dimension values for all applicable products. 3. Import the updated CSV back into PluginHive using the Import CSV option. If all products share the same dimensions, applying default dimensions can also be effective for volumetric calculations on products missing specific data. This process ensures timely and efficient bulk updates without manual changes per product.

Is there a way to bulk edit all my products to mark them as alcohol in the PluginHive app?

Yes, you can bulk update your products to mark them as alcohol by using the Export CSV and Import CSV features in the PluginHive app under the products page. The process is as follows: 1. Export your current product list as a CSV file from the app. 2. Open the CSV file and update the relevant fields to mark each product as alcohol and specify its alcohol type. 3. Save the updated CSV file. 4. Import the updated CSV back into the app to apply the changes to all selected products at once. This method allows efficient bulk editing without needing to update each product manually.

What best practices should merchants follow when updating product attributes like dimensions via PluginHive CSV imports?

Best practices include: – Always export the CSV file from the PluginHive app just before making any updates. – Do not delete or rearrange any rows or columns in the exported file. – Update only the necessary fields (e.g., length, width, height) and avoid modifying product identifiers such as SKU or product IDs in the CSV. – If encountering repeated failures for certain variants, verify those variants still exist and are active in the Shopify store. – If required, request PluginHive support to refresh the products in the app to sync current store data. – After updating the CSV, reimport the file using the PluginHive product import function. – Contact support with relevant files and logs if issues persist despite following the above steps.

What is the product identification field used for product import in PluginHive: SKU, Handle, Title, or multiple fields?

The product import process identifies products primarily by SKU. The SKU is used to locate the product for updates. Note that SKU and title details cannot be updated through the import app; these fields must be edited directly in your Shopify store.

Why am I seeing duplicate products in the PluginHive app even though there are no duplicates in my Shopify store?

Duplicate products in the PluginHive app can sometimes occur due to syncing issues or discrepancies during product import. The app fetches product details directly from Shopify, but if products are imported multiple times or if there’s an import error, duplicates may appear. To resolve this, PluginHive support may request collaborator access to your store to investigate and refresh the product list by clearing existing data and reimporting the products afresh from Shopify, ensuring only unique products are displayed.

Why did the packing slip for order #10148334 print partially, and how can I resolve this issue?

The packing slip for order #10148334 was generated only partially due to a system issue. To resolve this, the packing slip has been regenerated manually from the PluginHive system. You should verify the newly generated packing slip on your end to ensure it now includes all products. Additionally, the PluginHive team is monitoring this issue to identify any underlying causes. If partial packing slips occur again, please report them promptly so they can be investigated and addressed. This approach helps minimize risks of misfiled shipments during high order volumes.

Why do I encounter a "Request failed with status code 502" error when trying to import a product CSV file after updating a custom field in the PluginHive application?

The 502 error during product import typically occurs because the CSV file is not correctly formatted or saved. Even if you only modify a single field such as the "Custom's Description," it is crucial to ensure the file remains a valid CSV format. To resolve this: 1. Export the products CSV file directly from the PluginHive application without making any initial changes. 2. Open the exported file in a spreadsheet editor. 3. Modify only the necessary fields (e.g., "Custom's Description") without adding or removing columns or altering existing data structure. 4. Save the file explicitly as a CSV file format. Make sure to use "Save As" and select CSV (Comma delimited) to avoid format corruption. 5. Upload the newly saved CSV file for import. This approach addresses issues caused by incorrect CSV saving formats, which often trigger server errors like status code 502. After re-saving properly as CSV, the import should complete successfully without errors.

Why do some orders not print full packing slips, and how can this be resolved?

Partial or incomplete packing slips can occur due to system errors or data syncing issues. To resolve this: 1. Regenerate the packing slip for the affected orders from the PluginHive dashboard or support team. 2. Verify the regenerated packing slips to ensure all order details print completely. 3. Cross-check the packing slips before shipment to avoid issues during busy seasons. If the issue persists or affects multiple orders, contact PluginHive support promptly to investigate and prevent recurring problems.

¿Qué hago si no puedo imprimir la etiqueta de envío de un pedido aunque el sistema indica que fue generada correctamente?

Si no puedes imprimir la etiqueta de envío pese a que el sistema confirma que fue generada correctamente, sigue estos pasos: 1. Intenta imprimir la etiqueta directamente desde tu dispositivo para verificar si la impresión se realiza sin errores. 2. Revisa que la impresora esté correctamente conectada y configurada para impresiones normales (papel, tinta, conexión). 3. Confirma que no hay bloqueos de trabajos de impresión pendientes en la cola de la impresora. 4. Si después de estos pasos el problema persiste, contacta al soporte para coordinar una llamada rápida, donde se podrá revisar el problema en detalle para una solución personalizada.

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