ups-banner-bg
ph_img_faq_page_image

Customs Documentation in Shopify – Shopify Ship, Rate, and Track for FedEx FAQs

    Learn required FedEx customs documents for cross-border shipments

Questions in this section:

After changing print or document settings in PluginHive, what is the exact process to ensure the changes take effect on FedEx labels and documents?

To ensure changes to print or document settings apply correctly on FedEx labels: 1. Make the desired changes in the PluginHive app settings (e.g., Print Settings, International Shipping Settings). 2. Save the updated settings. 3. Cancel the existing shipping label already generated for the order, since previous labels retain old settings. 4. Create a new shipping label after cancellation, which will reflect the updated settings on the printed documents. Merely changing settings without cancelling and regenerating labels will not update the printed output. This applies to settings like label copies, duty options, logos on invoices, and ETD toggling. Always cancel previously created labels before generating new ones to apply updates properly.

After resolving FedEx account issues on my Shopify stores, why is it still important to update my products’ HS codes?

Even when your FedEx account is successfully connected and you can generate labels on your stores, incorrect or incomplete HS codes can disrupt international shipments. FedEx requires accurate 10-digit HS codes for customs clearance on imports and exports. Without these codes: – Label generation for international orders may fail or cause delays. – Customs authorities might reject or hold your shipments, increasing transit times and costs. Keeping your product HS codes updated minimizes the risk of failed shipments and ensures smooth processing of your exported or imported orders.

After updating the Customs Description and importing the CSV file, why does the shipping label or commercial invoice still show the default product description?

Shipping labels and invoices generated prior to updating the Customs Description will retain the old information and will not update automatically. To reflect changes: 1. Cancel the existing shipping label for the order in question within the app. 2. Generate a new shipping label after the updated Customs Description has been imported. This ensures that the latest product description is displayed on shipping documents.

Are the additional hazardous shipping requests such as Emergency Contact override and OP-950 report generation currently supported in the PluginHive app?

No, these features are currently not supported. PluginHive is unable to accommodate: – Using an Emergency Contact different from the Shopify store contact for hazardous shipments. – Generating the FedEx OP-950 Hazardous Materials Certification Report. These functionalities may be considered in future app updates after integration with FedEx’s REST API but are not available at present. Users needing these features must seek alternative solutions or manually handle these requirements outside the app.

Are the signature and company letterhead images mandatory to generate labels with the ETD feature enabled? If so, what should these images look like?

Yes, the signature and company letterhead images are required to ensure ETD functionality works flawlessly when generating labels for FedEx International Connect Plus shipments. The signature image should be a clear, resized (around 700×50 pixels) picture of your official handwritten signature. The letterhead image can be your company logo or any official company branding image. Both images must be uploaded to the PluginHive app under International Shipping Settings for label generation to proceed successfully.

Are the terms of sales transmitted to the carrier such as FedEx, and how does selecting DDP or DDU affect this?

The terms of sales you select in the international shipping settings are sent directly to FedEx and are printed on the commercial invoice automatically. Regarding duties payment: 1. Go to **Settings > Account Settings**. 2. Locate the **Duties Payment Type** option. 3. If set to **Sender**, your account will be charged for duties. 4. If you want the customer to pay the duties upon receiving the parcel, change this setting to **Recipient**. This configuration controls who bears the duties cost when selecting DDP (Delivered Duty Paid) or DDU (Delivered Duty Unpaid). Make sure to update this setting according to your preferred billing arrangement before generating shipping labels.

Can an invoice or shipping label be generated based on the total order value in Shopify, especially for partially fulfilled orders?

When an order is partially fulfilled through the app by selecting only some items for shipping, the shipping label and commercial invoice only correspond to the selected items, and the declared shipment value equals the sum of these selected items’ values. If the declared value is zero, it defaults to a minimum (e.g., $1) per item as required by carriers. To generate a label and invoice reflecting the total order value, you must create the shipment label for all order items together instead of partial fulfillment.

Can I add a separate field for the EORI number in the PluginHive settings?

Currently, the PluginHive app provides only one field for tax or identification numbers labeled as the TIN Number. You can enter your Tax ID and EORI number together in this single field. This approach aligns with FedEx standards, where there is also only one field to provide a tax number in the Sold To/Importer section for commercial invoices.

Can I cancel test orders used for verifying commercial invoice generation in PluginHive after troubleshooting?

Yes. You may cancel the test order once the necessary checks and testing are complete. PluginHive support can request a test order for troubleshooting but understands you may wish to cancel it afterward. If further testing is needed, support will reach out to you for new order details.

Can I configure PH Ship Rate to offer Ground vs Home Shipping for free based on a customer's order cost threshold?

No, PH Ship Rate does not support setting Ground vs Home Shipping as free based on the order cost. The app calculates shipping rates live using FedEx’s real-time rates, which depend on the Ship From and Ship To addresses, as well as the package weight and dimensions. There is no functionality to override or set conditional free shipping thresholds within PH Ship Rate itself.

Can I customize the currency shown on the Commercial Invoice generated by the PluginHive app, independently of the store currency?

Yes, the app provides an option to set a custom Invoice Currency for the Commercial Invoice regardless of your Shopify store’s base currency. This means you can keep the invoice currency in GBP, USD, or another supported currency even if your store currency changes. This feature helps maintain compliance or consistency as needed for international shipping documentation.

Can I download or print the Commercial Invoice for an order that is older than 60 days in PluginHive?

No, it is not possible to download or print the Commercial Invoice for orders processed more than 60 days ago. This is because the data is automatically cleared after 60 days in accordance with Shopify’s data retention policy, which PluginHive follows.

Can I schedule a video call to discuss and clarify the international shipping charges and help analyze if the amount collected from customers covers all FedEx fees?

Yes, you can schedule a video call to discuss your concerns in detail. The PluginHive team offers appointment slots that you can book directly via an appointment link provided by the support team. During the call, you can review your FedEx invoices, order shipping charges from the app, and analyze if the charges collected from customers are correct and align with FedEx billing. To schedule the video meeting: 1. Request the appointment link from the PluginHive support team or use the link provided in correspondence. 2. Select a convenient time slot based on your availability. 3. Confirm the booking and attend the meeting with relevant order and billing documents ready for discussion. This approach ensures direct, personalized assistance to resolve your shipping cost concerns.

Can I set rules in PluginHive to show FedEx Ground Economy only for orders under a certain weight, such as less than 15 lbs?

No, currently the PluginHive app does not support setting conditional rules or filters to display FedEx Ground Economy shipping only for orders below a specific weight threshold. Shipping methods such as FedEx Ground Economy cannot be restricted through weight-based rules in the app’s settings. If you need to offer this service based on order weight, you will have to handle this requirement through your store’s native shipping rules or by manual configuration outside the PluginHive app.

Can I specify different HS codes for a product based on the destination country, such as the United States versus other countries?

Currently, the platform does not support setting different HS codes for a product based on the destination country. In the App under the Products page, you can update the HS Code for each product, but the same HS Code will apply universally across all shipping destinations. To ensure compliance, it is recommended to use a 10-digit HS Code that is widely accepted internationally, including in the United States. If you need assistance with configuring these codes, you can contact support for help.

Can I update product prices for all products in bulk using a CSV file in the PluginHive app?

No, currently the customs or declared value for products must be updated manually for each product. Bulk updates through CSV files for product prices or declared values are not supported in the PluginHive app.

Can I use the PluginHive FedEx app on Shopify to offer international delivery from Chile to other countries using my FedEx account?

Yes, the PluginHive FedEx Shipping app for Shopify supports international shipping. After installing the app and connecting your FedEx account, you can configure your store to offer international delivery from Chile to other countries. The app calculates shipping rates dynamically based on the order details and FedEx services available, helping you provide accurate shipping options to your customers.

Can labels, AWB, and invoices be combined into a single PDF in the same format, such as A4, to simplify the printing process?

Combining these documents into a single PDF with a unified format is not supported because the labels and commercial invoices are generated directly by the carriers and have different native formats. However, you can adjust the label size to better fit your printing needs by navigating to the app: 1. Go to **App Settings** 2. Select **Documents/Labels Settings** 3. Choose the desired **Print Label Size** (for example, "Paper Letter") This adjustment can help align the printing formats but customization of label or invoice templates themselves is not possible since they are controlled by carrier generation.

Can PH Ship Rate automatically pull the RFC and CURP information entered by customers at Shopify checkout for shipping labels to Mexico?

Initially, PH Ship Rate did not support pulling RFC and CURP directly from Shopify’s checkout fields. The app was enhanced to include the RFC recipient tax ID in shipping invoices and labels for Mexican shipments. This means PH Ship Rate now automatically uses the RFC tax ID entered by customers at checkout when generating shipping labels and commercial invoices for Mexico, ensuring compliance with Mexican customs regulations.

Can PluginHive automatically split Shopify orders based on total order value or business rules like customs duty thresholds?

– PluginHive does **not currently support automatic splitting of Shopify orders** based on business conditions like order value thresholds (e.g., INR 10,000 customs duty limits). – The app manages shipment label generation and order package splitting, but order handling logic and splitting must be addressed by Shopify or your internal processes. – Automatic order splitting should be implemented or controlled at Shopify level or via other middleware solutions, as PluginHive’s role is limited to processing shipments from existing Shopify orders. – It is advisable that the merchant or internal team take responsibility for deciding how and when to split orders before sending them to PluginHive for shipment processing.

Can PluginHive provide the original invoice PDF for order #3703 when it is mandatory in Taiwan to scan and submit the invoice before shipping?

The PluginHive system relies on FedEx API to generate and provide all international shipping documents, including Commercial Invoices. If FedEx API does not provide the invoice for a particular order, PluginHive cannot generate or supply the original invoice PDF. In such cases, you need to contact FedEx directly for clarification or to obtain the necessary invoice documentation. For all other orders where FedEx provides the invoice via API, the system will generate and allow printing of the invoice normally.

Can PluginHive Ship Rate be configured to automatically exclude certain products from commercial invoices for bulk orders, instead of manually editing each package during label generation?

Currently, there is no setting or configuration in PluginHive Ship Rate to automatically exclude specific products from commercial invoices or shipping labels. The only way to exclude items is by manually editing the package during the label generation process as described previously. If you have bulk orders, you will need to repeat this manual step for each order before generating labels.

Can PluginHive support assist with troubleshooting Customs Description issues via video call?

Yes, PluginHive support offers video calls via Zoom to resolve complex issues such as Customs Description errors. To schedule: – Reply to support with your availability or use the provided booking link to select a suitable time. – Ensure your system has a working microphone and screen sharing permissions enabled for the call. During the session, PluginHive support can review your CSV file, app settings, and provide live guidance on resolving the issue.

Can the app automatically group products with the same customs description into a single line item on the commercial invoice?

The app does not currently support automatic grouping of products based on their customs description. Each product line is listed individually on the commercial invoice according to the product information provided. To minimize repetition, you can standardize the product descriptions manually using the app’s product description field before shipment. However, automatic grouping of line items by description is not available as a feature within the app at this time.

Can the PluginHive app automatically send shipping labels and commercial invoices via email notifications to FedEx or other recipients?

No, the PluginHive app’s email notification feature currently does not support automatically sending shipping labels and commercial invoices via email when shipments are created. Notifications are primarily designed to update recipients on tracking status and shipment events. If you need to share labels and invoices, this must be done manually or through alternative automated workflows outside of the PluginHive notification system.

Can the PluginHive app be used solely to create commercial invoices while using other carrier companies for shipping, and does it integrate with carriers like Aramex?

The current PluginHive app generates FedEx labels and commercial invoices directly through the FedEx API, so it cannot be used to generate commercial invoices independently without FedEx label creation. However, for integration with multiple carriers including Aramex, PluginHive offers a separate solution called the PH Multi Carrier Shipping Label App. You can install this app to manage shipments and generate documents for different carriers, including Aramex.

Can the PluginHive app be used to upcharge shipping fees per box?

Currently, the PluginHive app does not support upcharging shipping fees per box directly within the application. Users looking to add an extra charge on a per-box basis may need to implement alternative methods outside the PluginHive app, such as custom shipping rules or third-party apps that handle shipping fee adjustments.

Can the recipient of FedEx KYC emails be changed from the end customer to an admin or merchant contact through the PluginHive app?

No, the PluginHive app does not provide a feature to change the recipient of FedEx's KYC or custom emails; these emails are managed and triggered directly by FedEx according to their business rules. Overriding the recipient’s email to redirect these messages to the shipper or merchant contact is not recommended because it can cause potential compliance or communication issues. Merchants needing to alter notification recipients should coordinate directly with FedEx’s responsible department to explore options outside the app.

Can we upload just one image, either letterhead or signature, for the commercial invoice?

No, when the 'Enable ETD' option is turned on, both the Signature and Letter Head images are mandatory. Uploading only one will result in an error during label generation and customs documentation. Both images must be provided to ensure proper display on commercial invoices and successful electronic customs clearance.

Can you explain the current limitations and future improvements planned for currency handling in PluginHive’s FedEx app?

The current limitation is that the app converts currency multiple times due to Shopify order timing and label generation timings, resulting in slight differences between Shopify order totals and FedEx commercial invoice amounts. This may cause issues in customs if values differ significantly. Future plans include: – Upgrading to the FedEx REST API for better integration. – Implementing enhanced currency conversion logic to ensure commercial invoices more closely match Shopify order values. – These improvements will aim to eliminate discrepancies caused by double currency conversion. Until updates are released, users should monitor label generation timing and contact support for assistance with major mismatches.

Does changing the store’s base currency in Shopify affect the currency used during label generation and commercial invoice printing by PluginHive?

Yes. The base currency of your Shopify store is used as the shipment source currency by the app during label generation and on the Commercial Invoice unless you set a custom Invoice Currency in the app’s settings. Without a custom invoice currency, the app will default to using the Shopify store’s base currency for these documents.

Does enabling the "Is Consignee Tax ID Needed in Commercial Invoice" setting also upload the CPF/CNPJ tax number electronically with the Electronic Trade Documents (ETD) for customs clearance?

Yes, enabling the **"Is Consignee Tax ID Needed in Commercial Invoice"** setting in the PluginHive app not only prints the CPF/CNPJ number on the commercial invoice but also ensures this information is electronically shared with customs through the ETD upload, provided the ETD settings are enabled in the app. This facilitates customs clearance before the package arrives in Brazil. To confirm: 1. Ensure ETD settings in the PluginHive app are enabled for your store. 2. Enable the tax ID printing option in International Shipping Settings as described above. 3. Process and ship a test order to verify the CPF/CNPJ is included in the ETD data sent to customs. This integration helps avoid delivery delays caused by missing customer tax IDs in shipment documentation.

Does FedEx automatically receive the commercial invoice when I generate and print a shipping label using the app?

You can electronically send the Commercial Invoice and other custom documents to FedEx through the app by enabling the ETD (Electronic Trade Documents) feature: 1. Navigate to App Settings → International Shipping Settings. 2. Under ETD Settings, enable the ETD option. 3. Upload the required Customer Signature (store owner’s signature) and Letter Head (company logo or letterhead). 4. Save the settings. Once enabled, when you generate a label for an international order, the documents will automatically be sent to FedEx.

Does PluginHive support printing the required lithium battery statement directly on the FedEx Air Waybill (AWB)?

Currently, PluginHive does not support adding custom text, such as "Lithium ion batteries in compliance with Section II of PI966," directly onto the FedEx AWB label. FedEx may require using their proprietary app for this feature. However, including the statement on the Commercial Invoice via PluginHive (as a Custom Description for the product) is a compliant workaround. If needed, you can share a sample FedEx label showing this requirement with PluginHive support for further evaluation.

Does selecting FedEx insurance within the PluginHive app mean FedEx will insure my shipment for the declared value, and will it cover high-value items?

When you enable the “Is third Party Insurance Required for Forward Shipments” option in the app, FedEx provides coverage from door to door via an Insurance Agent or Broker for the declared value stated in the shipment request. However, FedEx does not cover high-value items through this insurance. For such items, you must use a third-party insurance provider (e.g., Securus) to ensure adequate coverage beyond what FedEx offers.

Does the app produce commercial invoices for international shipments?

Yes, the app generates all necessary documents required for international shipments, including commercial invoices. This ensures you have the correct paperwork to comply with customs and shipping regulations when sending packages internationally. If you need help with setting up or customizing your commercial invoices within the app, assistance is available.

Does the app support adding commercial invoices and filling details for FedEx shipping forms when shipping internationally, for example to the UK?

Yes, the app automatically generates the Commercial Invoice and all other necessary documents required for customs clearance for your international shipments, including FedEx shipping forms.

Does the PH MultiCarrier plugin support GlobalPost rates for international shipping?

No, the PH MultiCarrier Shipping Label App currently does not support GlobalPost as one of its carriers. The app supports over 33 carriers including FedEx, UPS, USPS, and others, but GlobalPost is not included at this time.

Does the PH Ship Rate & Track app support FedEx domestic shipping within Singapore?

No, the PH Ship Rate & Track app supports only international shipping from Singapore. FedEx does not provide domestic shipping services within Singapore, so domestic FedEx shipments cannot be processed through the app.

Does the PH Ship Rate and Track app support international shipping from the Philippines?

Yes, the PH Ship Rate and Track app supports international shipping from the Philippines. It allows you to display FedEx rates at checkout, generate shipping labels, request pickups, and track shipments. To use these features, you must have a FedEx account and link it to the app. The app offers a 14-day free trial so you can test its compatibility with your business needs. After installation, onboarding assistance via a Zoom call is also available. For more information, you can visit the product page here: https://www.pluginhive.com/product/shopify-fedex-shipping-app-with-print-label-tracking/.

Does the PH Ship Rate and Track app support international shipping from the Philippines?

Yes, the PH Ship Rate and Track app supports international shipping from the Philippines. It allows you to display FedEx shipping rates at checkout, generate shipping labels, request pickups, and track shipments. To use the app for shipments from the Philippines, you must have an active FedEx account and link it within the app. The app offers a 14-day free trial so you can evaluate its features for your business. After installation, an onboarding session via Zoom can be arranged to help you set up and utilize the app effectively. For more detailed information, you can refer to the product page: https://www.pluginhive.com/product/shopify-fedex-shipping-app-with-print-label-tracking/

Does the PH Ship, Rate & Track for FedEx app allow setting a fixed international declaration of value for all shipments rather than entering it dynamically each time?

Yes, the app offers flexibility for international customs declaration values. You can either set a default, hardcoded customs value that will apply to all international shipments automatically, or choose to override this value on a per-shipment basis when necessary.

Does the PluginHive app generate hazardous shipping documentation such as OP 900?

Yes, the app generates all required hazardous shipping documents necessary for processing hazmat shipments, including the OP 900 form. This ensures you have the correct paperwork for FedEx hazardous shipments, compliant with regulatory requirements.

Does the PluginHive app include customs declaration forms automatically when generating international shipping labels, similar to Shopify shipping options?

Yes, when you generate international shipping labels using the PluginHive app, customs declaration documents are automatically created along with the shipping label. The app uses the product name as the item description on the customs form. To verify this, generate a shipping label for an international order and review the associated customs documentation. If you encounter any issues or need customization in the customs declaration content, you can contact support for further assistance.

Does the PluginHive app support international orders and display international shipping rates at checkout?

Yes, the PluginHive app supports both domestic and international shipments. It calculates and displays shipping rates at checkout for international orders, generates shipping labels, and sends live tracking updates to customers. The app needs to be properly configured to process international shipments, including correct settings in the app and Shopify store.

Does the PluginHive FedEx app support temperature control and compliance for shipping live animals like reptiles?

Yes, the app includes features for compliance with FedEx’s policies regarding live animal shipping such as reptiles. This includes proper labeling, packaging, temperature requirements, and special handling instructions to ensure safe transit. These capabilities help maintain regulatory compliance and protect live animals during shipment.

Does the PluginHive Ship Rate and Track app support international shipping from Sri Lanka?

Yes, the PluginHive Ship Rate and Track app supports international shipping from Sri Lanka. It allows you to display FedEx shipping rates at checkout, generate shipping labels, request pickups, and track shipments. To use these features, you need to have an active FedEx account and add your FedEx account details to the app. The app includes a 14-day free trial to evaluate its suitability for your business. For detailed information, visit the app’s product page at https://www.pluginhive.com/product/shopify-fedex-shipping-app-with-print-label-tracking/. After installation, personal onboarding assistance via Zoom is available to help you set up and optimize the app for your needs.

Does the shipping rate shown at checkout include taxes or customs duties?

By default, shipping rates may not include taxes. To display shipping rates inclusive of taxes at checkout, configure the PluginHive app as follows: 1. Navigate to the PluginHive app Settings. 2. Select Rate Settings. 3. Find the option called "Set Display Rates as With Tax" and enable it. 4. Save the settings. Once enabled, Shopify checkout will show shipping rates that include applicable taxes, but customs duties are generally not included as they depend on destination country regulations and are handled separately.

Does using PluginHive’s FedEx Rates Service app for shipping rate calculation require adding Tax Identification Number or HS Codes for all products?

No, the PluginHive FedEx Rates Service app does not require you to provide Tax Identification Numbers or Harmonized System (HS) Codes for each product to calculate FedEx shipping rates at checkout. These details are typically required only if you are using the app or FedEx API for generating shipping labels or customs documentation. For calculating shipping rates based on order weight and default box size, you can operate without entering HS Codes or Tax ID details.

FedEx is asking for multiple printouts of labels and commercial invoices when shipping through the PluginHive app, but fewer copies are required when booking directly with FedEx. Is there a way to reduce the number of printouts using the app?

Yes, you can control the number of copies printed for labels and documents in the app settings. To set this up: 1. Go to **App Settings** -> **Print Settings**. 2. Locate the option for **Number of Copies** to be printed. 3. Set the number of copies to the desired amount (e.g., 3). 4. Save the changes. These settings will apply to all future labels generated, and when you select the **Print Documents** option, the configured number of copies will be printed accordingly.

For orders with total amount zero due to discount, how can I ensure the declared value is shown on invoices and packing slips instead of zero?

Use the "Minimum Price Per Product" setting under International Shipping Settings: – Set this minimum price equal to or below the declared value. – When an order’s product price is zero (due to discount), the app will print the minimum price or declared value whichever is lower on invoices and packing slips to avoid zero value display. – For example, if declared value is $17.99, set minimum price at $17.99 to ensure it prints instead of zero. – You can also manually edit product price while generating labels to control printed values.

For shipments containing lithium battery products that are not exclusively batteries, should I enable the "IS Battery" or "IS Dangerous Goods" setting in PluginHive?

If your product contains lithium batteries but is not exclusively a battery product, you can set the product as "IS Battery" in PluginHive to flag it accordingly. However, enabling the "IS Dangerous Goods" setting should only be done if the shipment is classified as dangerous goods per FedEx regulations. For lithium ion batteries compliant with Section II of PI966 (non-Dangerous Goods), do not enable the Dangerous Goods option. Instead, mark the product as Battery type only and add any necessary compliance statements in the Commercial Invoice via custom descriptions. This configuration ensures accurate labeling and documentation without unnecessarily marking the shipment as hazardous.

Has PluginHive addressed the issue of commercial invoice generation for shipments from the US to Puerto Rico?

Yes. PluginHive enhanced the app to generate commercial invoices (pro forma invoices) automatically for shipments from the US to Puerto Rico. This enhancement ensures that commercial invoices are printed along with shipping labels for such orders, aligning with FedEx’s requirements. To verify the update: – Create a new order shipping to Puerto Rico in Shopify. – Generate a label via the PluginHive app. – Confirm that the commercial or pro forma invoice is printed along with the shipping label. If this functionality is not working as expected, contact PluginHive support for assistance.

How are commercial invoices handled for international orders through PluginHive and FedEx app integration?

For international shipments processed via PluginHive’s FedEx app integration, commercial invoices and other customs documents are generated and transmitted electronically by FedEx through their API. This means: 1. Documents are automatically uploaded and shared with customs electronically where applicable. 2. Not all shipments will result in a downloadable or printable commercial invoice PDF from the PluginHive system if FedEx does not provide it via API. 3. Printed commercial invoices are only available when FedEx’s system includes them in the shipment response. 4. In cases where local customs regulations require manual submission, you may need to obtain documents directly from FedEx or provide them yourself.

How can ETD (Estimated Time of Departure) information be utilized with the PluginHive FedEx app for international shipping?

ETD can be added and used in conjunction with the PluginHive FedEx app to enhance shipping documentation and customer communication. While the exact implementation depends on your business needs, typically: 1. ETD details can be added as custom fields or notes in your shipment settings or order metadata. 2. These details then appear on shipping documents or commercial invoices where such information is supported. 3. ETD helps in managing shipping timelines and providing customers with accurate dispatch information. For precise configuration, consult with PluginHive support during a custom setup call to understand the best way to integrate ETD into your shipping workflow.

How can I access or find the PluginHive app settings through Shopify to input required shipment details?

To access the PluginHive app settings within your Shopify admin: 1. Log in to your Shopify store admin dashboard. 2. Navigate to the “Apps” section from the left menu. 3. Locate and click on “PluginHive Shipping” or the relevant app name you have installed. 4. Once inside the PluginHive app dashboard, find the “Settings” or “Configuration” tab. 5. In the settings, you can enter required shipment details like MID codes, Incoterms, HS codes, and other customs-related information. If you are unable to log in to your Shopify store or access the app, you will need to reset your Shopify account password or reach out to Shopify support for assistance, as PluginHive does not handle Shopify login credentials.

How can I add a Pro Forma Invoice for FedEx shipments in PluginHive?

To add a Pro Forma Invoice for FedEx shipments in PluginHive, follow these steps: 1. Navigate to the app dashboard and go to **App Settings**. 2. Select **International Shipping Settings**. 3. Click on **More Settings**. 4. Under **Additional Customs Documents**, enable the option **Generate Pro Forma Invoice**. 5. Click **Save** to apply the changes. Note: These settings will apply only to newly generated shipping labels after the changes are saved.

How can I add a Resident ID number to the shipping label using the PluginHive app for an order from China as required by Shopify?

The PluginHive app automatically includes the Resident ID number in the Commercial Invoice for your order. You can find the Resident ID on the Commercial Invoice generated for the shipment. It is recommended to verify with your carrier, such as the FedEx team, if the presence of the Resident ID on the Commercial Invoice satisfies the requirement for the shipping label. Currently, there is no separate field to add the Resident ID directly on the shipping label within the app.

How can I add product descriptions to the invoice for FedEx shipments in PluginHive?

To include product descriptions on the invoice for FedEx shipments, follow these steps: 1. Go to the **App Products** page in PluginHive. 2. Open the specific product you want to add a description for. 3. Locate the **Custom's Description** field and enter the product description as required by FedEx. 4. After saving the description, navigate to **App Settings** → **International Shipping Settings** → **More Settings**. 5. Set the option **Product Information To Be Displayed** to **Products Custom's Description**. 6. Save all changes, then generate the shipping label or invoice again to verify that the product descriptions appear correctly. This process ensures that the invoice includes the product descriptions needed by FedEx for customs and shipping purposes.

How can I add specific metafield information for different product variants or SKUs to appear in the "Description of Goods" section on the commercial invoice generated by the PluginHive app?

To add specific metafield information for particular variants or SKUs and have it appear in the "Description of Goods" section of the commercial invoice, follow these steps: 1. Create and update custom metafields on your Shopify product variants or SKUs with the relevant information you want displayed, such as "Link Type Sterling Silver." 2. Ensure these custom descriptions are correctly assigned to the specific variants or SKUs that require them. 3. After updating the metafields, generate a new shipping label using the PluginHive app for an order containing those variants/SKUs. 4. The commercial invoice will automatically pull these updated descriptions from the metafields and display them under "Description of Goods." This method allows you to manage product-specific information effectively to meet customs requirements and avoid delays. If any issues arise, verify the metafield configurations and try generating a new label.

How can I add the IOSS number to the description on the FedEx shipping bill rather than just on the invoice?

FedEx shipping labels and shipping bills are directly generated by FedEx based on the order information in Shopify and cannot be customized or edited within the PluginHive app. The IOSS number appears on the commercial invoice under consignee details, but adding it to the shipping label or shipping bill description is not supported, as these documents are standardized by FedEx. If you require the IOSS number on the shipping bill, you may need to contact FedEx directly to see if they offer any customization options outside of PluginHive or Shopify.

How can I add the name of the manufacturer to the Commercial Invoice generated by the PluginHive FedEx app?

To add the manufacturer’s name as a custom detail on the Commercial Invoice, follow these steps: 1. Access the app settings within your PluginHive FedEx integration dashboard. 2. Locate the section for customizing Commercial Invoice fields or custom details. 3. Enter the manufacturer’s name or the relevant field label under custom details. 4. Save the settings. 5. Generate a new Commercial Invoice for an international order to verify that the manufacturer’s name appears as expected. This customization allows you to include additional information such as the manufacturer’s details on invoices generated through the app, ensuring compliance with international shipping documentation requirements.

How can I add the RFC Mexico tax ID number to the commercial invoice in PluginHive, since there is no dedicated field for it?

To include the RFC Mexico tax ID number on the commercial invoice, follow these steps: 1. Add the RFC tax ID number into the **Address Line 2** field of the shipping address when creating or editing the order in Shopify. 2. In the PluginHive app, go to the **Commercial Invoice** settings. 3. Set the tax ID option to **Address Line 2** under the tax ID selection. This tells the app to use the value entered in Address Line 2 as the tax ID on the commercial invoice. 4. Generate the label or commercial invoice for a new order to verify the RFC tax ID appears correctly. Currently, the plugin does not support a separate dedicated field for Mexico’s RFC tax ID, so this method of using Address Line 2 is the recommended workaround.

How can I add VAT number or additional tax information to be printed on the commercial invoice?

To add VAT number or other tax identification details: 1. Go to the app’s Account Settings. 2. Navigate to the "Tax Identification Number" section. 3. Enter the VAT number or other applicable tax ID(s). 4. Save your changes. Once saved, these tax identification numbers will be printed on the commercial invoices generated by the app.

How can I adjust the Brother QL-1100c label printer settings to print only the FedEx shipping labels without additional documents?

To print only the FedEx shipping labels and exclude other documents like commercial invoices or proforma invoices, follow these steps: 1. Open the app and go to **App Settings**. 2. Navigate to **Print Settings** within the settings menu. 3. Locate the fields for **Commercial Invoice** and **ProForma Invoice**. 4. Set the number of copies for both **Commercial Invoice** and **ProForma Invoice** fields to **0**. 5. Save the changes. 6. Try printing again; only the FedEx shipping labels should now be generated and printed without the additional invoices.

How can I automatically generate and send customs invoices electronically to customs through the app?

The app supports automatic generation of FedEx Commercial Invoices and electronic submission of those invoices to customs using the ETD (Electronic Trade Documents) functionality. To enable this: 1. Go to the app’s **Settings > International Shipping Settings**. 2. Enable the ETD feature to send invoices electronically to customs. 3. Upload your authorized Signature and Letterhead images in the app settings—these are required for the ETD submission process. Once configured, the app will generate the FedEx Commercial Invoice for your international shipments and submit it electronically to customs without additional manual effort.

How can I automatically generate or attach a Country of Origin Certificate (COC) with the commercial invoice on shipments to the US using PluginHive?

To have the PluginHive app automatically generate the Country of Origin Certificate (COC) along with the commercial invoice for shipments, follow these steps: 1. Navigate to **App Settings** in PluginHive. 2. Go to **International Shipping Settings**. 3. Click on **More Settings**. 4. Under **Additional Customs Documents**, enable the option **Generate Certificate Of Origin**. 5. Save the settings. 6. Generate a new shipping label after enabling this option. The app should then include the Certificate of Origin document along with the commercial invoice when creating shipments. If this does not happen, you may need to check carrier restrictions as some carriers may prohibit sending certain documents electronically.

How can I book a follow-up appointment with PluginHive to discuss international shipping and printing FedEx labels?

To schedule a follow-up appointment with PluginHive for topics such as international shipping or FedEx label printing: 1. Use the PluginHive appointment booking link provided by support. 2. Select an available slot within the next 48 working hours when new slots are released weekly. 3. Confirm your booking and attend the scheduled Zoom meeting as per the instructions sent. 4. If no slots are visible, check back on the appointment link during the weekend when new slots are typically added. You may also request specific assistance or highlight questions in advance to make the most productive use of the call.

How can I change the currency displayed on my shipping labels to US dollars?

You can update the invoice currency by following these steps: 1. Open the app and go to **Settings**. 2. Navigate to **International Shipping Settings**. 3. Click on **More Settings**. 4. Select **Invoice Currency** and change it to US dollars or your preferred currency. This setting will ensure your shipping labels and invoices reflect the chosen currency.

How can I change the currency used on commercial invoices and FedEx labels from Chilean pesos to US dollars in PluginHive?

To change the currency on commercial invoices and FedEx labels from Chilean pesos to US dollars, follow these steps: 1. Navigate to your app’s **Settings**. 2. Go to **International Shipping Settings**. 3. Locate the option for **Invoice Currency**. 4. Currently, if it is set to **Sender**, the invoices use the sender’s currency (in this case, Chilean Pesos). 5. Change the setting to **Recipient** to have the invoice display the recipient's currency, which would be US dollars if that is the recipient’s currency. 6. Save the changes. 7. Note that these changes will only apply to new labels generated after this update. Generate a new label to verify the commercial invoice and label now show amounts in US dollars. If you encounter any issues or need further assistance, you can contact support for help.

How can I change the default FedEx packaging type from FedEx Small Box to FedEx Pak or another FedEx packaging option in the PluginHive app?

To change the default FedEx packaging type in the PluginHive app, follow these steps: 1. Log in to your PluginHive app dashboard. 2. Navigate to **App Settings**. 3. Select **Packaging Settings**. 4. Go to **More Settings** within Packaging Settings. 5. Here, you can enable the desired FedEx packaging option such as the **FedEx Pak** or **FedEx Envelope** by toggling it on. 6. Disable the current default packaging option (e.g., FedEx Small Box) by toggling it off. 7. Save your settings. This will update your default shipping box to the selected FedEx packaging type while keeping other shipping settings unchanged. If you encounter any issues, verify that the selected packaging complies with FedEx weight and dimension restrictions.

How can I change the duties and taxes payable from Exporter to Consignee on the international commercial invoice in PluginHive?

To change the duties and taxes payable from Exporter to Consignee on the international commercial invoice, follow these steps: 1. Log in to the PluginHive app and navigate to **Settings**. 2. Go to **Account Settings** within the settings menu. 3. Locate the section labeled **Duties and Tax Payments**. 4. By default, this may be set to 'Sender,' which means duties and taxes are payable by the Exporter. 5. Change this setting to 'Recipient' to make the Consignee responsible for duties and taxes. 6. Save your changes. Once set to 'Recipient,' the commercial invoice will reflect the duties and taxes payable by the Consignee accordingly.

How can I change the Duties and Taxes payment setting on the commercial invoice so that the consignee (recipient) pays instead of the exporter?

To configure the Duties and Taxes payment type so that the consignee is responsible, follow these steps in the PluginHive app: 1. Navigate to **App Settings**. 2. Select **Account Settings**. 3. Click on your **Account Number** associated with the shipping carrier. 4. Locate the **Duties and Shipping Payments** option and click on **Show** beside it. 5. Choose **Recipient** as the payment option for duties and taxes. 6. Save the changes. Note: This update will apply only to new labels generated after making this change. Existing labels will retain the previous setting.

How can I change the email address that appears on the Commercial Invoice for the Ship To Address?

– The email printed on the Commercial Invoice (CI) is typically pulled from Shopify’s general settings or from specific configuration within the app. – If the email on the CI does not reflect the email updated in **Shopify Admin > Settings > General**, contact PluginHive support to verify if any overrides exist or if the app has cached old data. – PluginHive support can update or fix the email address used on the Commercial Invoice from their end to reflect the correct email configured in Shopify. – To ensure accurate email display, confirm the updated email address is correctly set in Shopify General Settings and request PluginHive to refresh or update their records accordingly.

How can I change the email address that appears on the Commercial Invoice for the Ship To Address?

– The email shown on the Commercial Invoice is generally pulled from Shopify’s General Settings or specific app configuration. – If the displayed email does not update after changing it in **Shopify Admin > Settings > General**, contact PluginHive support to check for overrides or cached data. – PluginHive support can update the email used on the Commercial Invoice on their side to reflect the correct Shopify email. – To ensure the correct email appears, verify the updated email is saved in Shopify settings and request PluginHive to refresh or update their records accordingly.

How can I change the Exporter address on the commercial invoice to reflect our UK-based company instead of the Danish company?

The Exporter shown on the commercial invoice is based on the "Shipping From" address. To update it to your UK-based company address: 1. Go to your Shopify admin panel. 2. Update the location under **Settings** > **Locations** to your UK company’s address. 3. Save the changes. The invoices generated after this update will use the UK address as the Exporter.

How can I change the tax registration from Cyprus to UK within PluginHive for Shopify?

To update your tax registration details from Cyprus to the UK within PluginHive, follow these steps: 1. Access the PluginHive app dashboard within Shopify. 2. Navigate to the Tax Settings or Company Profile section. 3. Update your company details to reflect your new UK registration, including your UK VAT number and business address. 4. Adjust tax calculations to apply UK tax rules: – Verify if the app allows selection of tax jurisdictions or custom tax profiles. – Ensure prices include UK VAT as required. 5. Save all changes. 6. Confirm that future commercial invoices and shipping documents show the updated tax information for the UK. For precise customization or if the app does not provide an interface for changing tax locations, contact PluginHive support for assistance configuring tax details per your UK registration.

How can I change the text for "Purpose of Shipment" on the Commercial Invoice from "Sold" to "Sample"?

To change the "Purpose of Shipment" text on the Commercial Invoice from "Sold" to "Sample," follow these steps: 1. Navigate to your PluginHive app. 2. Go to **Settings**. 3. Select **International Settings**. 4. Click on **More Settings**. 5. Under the section labeled **Purpose Of Shipment**, find the option **Purpose Of Shipment To be used in Commercial Invoice**. 6. Select **Sample** from the dropdown menu. These changes will apply only to new orders created after you update the setting. Existing orders will not be affected.

How can I change the text for "Purpose of Shipment" on the commercial invoice in PH Ship Rate & Track for FedEx by PluginHive?

To change the "Purpose of Shipment" text on the commercial invoice, follow these steps: 1. Open the PH Ship Rate & Track app and go to **App Settings**. 2. Navigate to **International Shipping Settings**. 3. Click on the **Edit** button. 4. Under the **Purpose of Shipment** option, select your preferred text to be displayed (for example, "Purpose of shipment – Sample -"). 5. Click **Save** to apply the changes. Note that these changes will only apply to newly generated shipping labels and commercial invoices for international orders created after this update.

How can I change the unit price for my products in the PluginHive FedEx app, and is it possible to set different prices per country or region?

By default, the product price set in your Shopify store is used as the unit price in the PluginHive FedEx app. To change this price, you can set a Declared Value for each product within the FedEx app by following these steps: 1. Go to FedEx App Settings > Products. 2. Update the Declared Value for the specific products you want to modify. 3. Then navigate to App Settings > International Shipping Settings > Product And Shipping Information. 4. Select the Declared Value option to ensure the app uses this value for shipments. Please note, the Declared Value you set is a global value and applies uniformly to all shipments. It cannot be customized or changed based on the destination country or region.

How can I clarify if I need to show the Tax ID number on commercial invoices or use a third party FedEx account for duties and taxes billing in PluginHive?

To clarify which setup you need in the PluginHive app, follow these steps: 1. Confirm with FedEx what your requirements are: whether your shipments require displaying a Tax ID (such as PVA, VOEC) on commercial or customs invoices, or if they require billing duties and taxes to a third party FedEx account. 2. If your intention is to display a Tax ID on commercial/customs documentation, PluginHive can be configured to include these numbers in shipment paperwork; request guidance from PluginHive support for setting this up. 3. If you need FedEx duties and taxes charged to a third party, you must provide the valid 11-digit FedEx third party billing account number in the PluginHive app under **Duties and Taxes payor** settings. 4. Contact PluginHive support with your clarified requirements, so they can guide you on correct configuration and placement of these details in the app. These clarifications ensure that the correct numbers are placed in the appropriate PluginHive settings, allowing successful FedEx bookings and proper handling of duties, taxes, and customs documentation.

How can I configure a fixed customs description instead of using the product name for international shipments in the PluginHive app?

The PluginHive app allows you to use a fixed customs description instead of the product name by adjusting the international shipping settings as follows: 1. Navigate to the app dashboard and select **Settings**. 2. Go to the **International Settings** tab. 3. Locate the field for customs description and enter your fixed description text. 4. Save the settings. This fixed description will then be used on all customs declaration forms for international shipments unless overridden at the product level.

How can I configure Delivery Duty Paid (DDP) for shipments to GCC countries in the PluginHive app to ensure recipients face no customs duties?

To set up DDP for your shipments in the PluginHive app, follow these steps: 1. Open the PluginHive app in Shopify. 2. Go to **App Settings**. 3. Navigate to **International Shipping Settings**. 4. Click on **More Settings**. 5. Locate the **Terms of Sale** option and select **Delivery Duty Paid (DDP)**. This setting will apply to all shipments processed through the app, ensuring duties and taxes are paid upfront, eliminating hassles for recipients in the GCC countries.

How can I configure email notifications in the PluginHive app so that the FedEx team receives automatic emails with the shipping label and commercial invoice when a label is generated?

To set up email notifications for the FedEx team using the PluginHive app, follow these steps: 1. In the PluginHive app, go to the Notification Settings section. 2. Select the appropriate Notification Role and enter the email address that should receive notifications. 3. Crucially, select the specific Event Notification Types you want to trigger emails, such as "Shipment has been created." Without selecting these events, notifications will not be sent immediately. 4. Note that the app’s notifications primarily send tracking status updates—not shipping labels or commercial invoices—via email. Automated sending of label and invoice documents through notification emails is not a supported feature. 5. Therefore, to share shipping labels and commercial invoices with the FedEx team, consider alternative manual sharing methods outside of the app notifications. 6. Test the settings by creating a shipment and ensuring that all relevant notification event options are selected to trigger emails accordingly.

How can I configure FedEx International shipping rates so that customers see only one shipping option at checkout based on their order weight with specific FedEx services assigned to weight ranges?

Currently, the PluginHive app does not support configuring FedEx International shipping options to automatically display only one service based on order weight with specific packaging types. The app cannot assign shipping methods or packaging rules conditional on weight ranges such as: – Less than 0.5 lbs: FedEx International Connect Plus in a FedEx Pak – 0.5 to 0.9 lbs: FedEx International Priority in a FedEx Pak – 1 lb and greater: FedEx International Priority in a FedEx Medium Box (M2) Therefore, this level of weight-based service and packaging automation cannot be set up directly within the app at this time. You would need to manually manage or select shipping options outside the app, or consider custom development or third-party solutions to achieve this functionality.

How can I configure order pickup in the PH Ship Rate and Track app to occur only for international orders?

To have order pickup scheduled exclusively for international orders using the PH Ship Rate and Track app, follow these steps: 1. Ensure your international shipping settings and countries are properly configured in your Shopify store and the app. 2. For each international order, first generate the shipping label through the PH Ship Rate and Track app. This step is mandatory for the order to be processed for pickup. 3. After label generation, use the app’s "Request Pickup" feature to schedule a carrier pickup for that specific order. 4. Avoid requesting pickups for domestic orders if you only want pickup services for international orders. Filter or identify international orders based on shipping destination before generating labels and requesting pickups. 5. If you need further guidance, consult the app’s Setup Article for detailed instructions on generating labels and requesting pickups. This procedure ensures that only international orders proceed through label creation and pickup requests, effectively enabling pickup exclusively for international shipments.

How can I configure shipping settings in PluginHive to get FedEx rates for international regions considered as states in Shopify (e.g., the Virgin Islands)?

To configure PluginHive for locations like the USA Virgin Islands, which Shopify identifies as a state but FedEx treats internationally, follow these steps: 1. Open the PluginHive Shipping Rates app in your Shopify admin panel. 2. Access the “Carrier Services” section under Settings. 3. Review your enabled FedEx shipping services and make sure to activate at least one international FedEx service (for example, International Priority, International Economy). 4. Save the changes. Since FedEx treats the Virgin Islands as international shipping, enabling international services allows the app to pass correct shipping parameters and retrieve FedEx rates properly for such destinations. This setup prevents missing rates or incorrect classification issues.

How can I configure the app to use custom product descriptions on commercial invoices instead of the default product names?

To have custom descriptions appear on your commercial invoices instead of product names, follow these steps: 1. Go to the app and open **Settings > International Shipping Settings**. 2. Click on **More Settings > Product and Shipping Information**. 3. Enable or configure the option to use **Custom Descriptions** rather than the default product names on commercial invoices. 4. Save your settings. This setup ensures that your exports and commercial invoices show the custom descriptions you've assigned, improving the clarity and accuracy of shipping documents.

How can I configure the app to use declared product values on commercial invoices instead of unit price, to ensure the declared value is correctly shown for FedEx shipping labels?

To use the declared value of the product rather than the unit product price on commercial invoices for FedEx labels, follow these steps: 1. Open the app and navigate to **Settings**. 2. Go to **International Shipping Settings**. 3. Select **More Settings**. 4. Find the setting for how the product price is displayed or calculated. 5. Change the option from “Product Price” to “Declared Value.” This change ensures that the declared value is sent to FedEx and displayed on commercial invoices, which helps avoid inflated values and potential customs issues.

How can I configure the PluginHive app to generate Delivered Duty Paid (DDP) shipments for orders?

To set up DDP (Delivered Duty Paid) shipment mode in the PluginHive shipping app for Shopify, use the following guidance: 1. Open the PluginHive app dashboard. 2. Locate the Shipping Settings or Shipment Preferences section. 3. Find the Incoterms or Delivery Terms setting. 4. Select “DDP” (Delivered Duty Paid) from the available options. 5. Ensure your commercial invoice and shipping documents reflect this choice. 6. Save your settings and test by creating a new shipment to verify that duties and taxes are included in the delivery charges. This configuration ensures that customs duties and taxes are prepaid, complying with DDP shipment requirements.

How can I configure the system to include the recipient’s Tax ID (RFC) on invoices and shipping labels for orders to Mexico?

To print the RFC number on commercial invoices for all orders shipped to Mexico, follow these steps: 1. Enable the setting 'Is Consignee Tax ID Needed in Commercial Invoice' within your order management or plugin settings. 2. Ensure that the RFC number is entered as 'Address Line 2' or the second street line under the shipping address in the Shopify order details. 3. When these settings are properly configured, the RFC number will automatically appear on the commercial invoices and shipping labels for Mexico-bound orders. If needed, refer to any provided tutorial or video guide for visual instructions on applying these steps.

How can I confirm or reschedule an appointment for FedEx shipping support with PluginHive?

To confirm or reschedule your appointment with PluginHive support: 1. Contact PluginHive support via the channel used for your booking (email or support ticket). 2. Provide your name, store URL, and the new preferred date and time for the call. 3. Await confirmation from PluginHive support regarding the updated schedule. They will confirm the new appointment time and send the meeting link 5 to 10 minutes before the scheduled call. 4. Join the meeting at the confirmed time using the shared Zoom link and passcode. This process ensures you have support tailored to your FedEx shipping setup needs at a convenient time.

How can I confirm that my International Shipping settings, including my signature and letterhead, are correctly set up in the PluginHive app?

Your uploaded signature and letterhead images can be reviewed within your PluginHive account under the International Shipping Settings. If these images appear as intended, the setup is likely correct. To fully confirm, you should process an actual international order through your store using the app. If the label and documentation generate correctly without errors, your settings are properly configured and ready for use. Should you encounter any issues during order processing, reach out to support with details for further assistance.

How can I correct the size of my Letter Head and Customer Signature images to meet PluginHive requirements?

If your Letter Head and Customer Signature images do not match the required dimensions (500×70 pixels), you can: 1. Use an image editing tool (like Photoshop, Paint.NET, or an online resizer) to crop and resize both images exactly to 500 pixels wide and 70 pixels high. 2. Remove any unnecessary elements from the images, such as extra address text, to avoid clutter (e.g., remove addresses from the Letter Head if not needed). 3. Save the resized images in supported formats, ensuring file size remains under 5MB. 4. Re-upload the corrected images under **App Settings > International Shipping Settings** and save the settings.

How can I disable Shopify’s Managed Markets to enable PluginHive international shipping rates to appear correctly?

To disable Shopify Managed Markets for testing with PluginHive: 1. Go to your **Shopify Admin > Settings > Markets**. 2. Identify if any Markets have the **Managed Markets** toggle enabled, often linked to the Shopify Markets Pro feature. 3. Disable the Managed Markets feature for relevant markets by toggling it off. 4. Save changes and try placing international test orders again to confirm FedEx rates are now showing. If you're unable to locate or disable this setting, consider granting PluginHive support access to your Markets settings to assist in disabling it.

How can I display a Tax ID on the Commercial Invoice in PluginHive?

To show the Tax ID on the Commercial Invoice in PluginHive, follow these steps: 1. Navigate to **App Settings** in your PluginHive dashboard. 2. Select **Account Settings**. 3. Locate the **Tax Identification Number** field and enter your Tax ID (e.g., 514709294). 4. Click **Save** to apply the changes. 5. Generate a new shipping label for an international order to verify that the Tax ID appears correctly on the Commercial Invoice.

How can I display our UK VAT number on the commercial invoice generated by PluginHive for Shopify?

To show your UK VAT number on the commercial invoice using the PluginHive app, you need to configure the VAT number in the app’s commercial invoice settings. Follow these steps: 1. Log in to your Shopify store and access the PluginHive app dashboard. 2. Navigate to the Document Settings or Commercial Invoice Settings section within the app. 3. Look for a field labeled "VAT Number" or similar under the tax or company details. 4. Enter your UK VAT number exactly as registered. 5. Save the settings to ensure that the VAT number appears on all future commercial invoices. 6. If your settings do not display this field, consult the app’s documentation or support to enable VAT number fields for your invoices. This will ensure that all commercial invoices generated by PluginHive include your UK VAT number properly.

How can I display the correct invoice number and GSTIN on commercial invoices generated by the PluginHive shipping label?

By default, the commercial invoice uses the Order Number as the invoice number. To include your GSTIN (Tax Identification Number) on the commercial invoice: 1. Open your PluginHive app and go to **App Settings**. 2. Navigate to **Account Settings**. 3. Click on your **Account Number** to open additional options. 4. Find the **Tax Identification Number** field and enter your GSTIN there. 5. Save the changes. 6. Generate new shipping labels for orders after this update; the commercial invoices will now include your GSTIN. Note: This update affects only new labels generated after saving the GSTIN; previous invoices aren’t updated retroactively.

How can I display the correct invoice number and GSTIN on the commercial invoice generated by the PluginHive shipping label?

The commercial invoice generated by PluginHive uses the Order Number as the invoice number by default. To show your GSTIN (Tax Identification Number) on the commercial invoice, follow these steps: 1. Open your PluginHive app and go to **App Settings**. 2. Navigate to **Account Settings**. 3. Click on your **Account Number** to expand further options. 4. Locate the **Tax Identification Number** field. 5. Add your GSTIN (Tax ID) in this field and save the changes. 6. After updating, generate new shipping labels for orders; the commercial invoices will then include your GSTIN. Note: Changes apply only to labels created after updating the Tax ID. Previous invoices will not update automatically.

How can I download an order report that includes the weight for each order in the CSV file?

Currently, the order report available for download includes details such as the order number, shipping cost, tracking number, and the number of packages, but it does not include the total package weight. To view the weight for each order, you can check directly within the app under the Shipping page where the total weight per order is displayed. There is no existing option to include package weight in the downloadable order report at this time.

How can I edit customs declaration details like the item description, country of manufacture, state of manufacture, or HS Code for international shipments using the PluginHive app?

To edit customs declaration details for international shipments in the PluginHive app, follow these steps: 1. Log into the PluginHive app and go to the **Products** section. 2. Locate and select the product you want to update. 3. Click **Edit Product**. 4. Update the required customs-related fields including description, country of manufacture, state of manufacture, and HS Code. These updated product details will then automatically be used when you generate international shipping labels and associated customs declarations.

How can I electronically send custom documents like commercial invoices to FedEx to reduce paperwork?

To send custom documents electronically (Electronic Trade Documents, ETD) to FedEx and reduce the need for printed paperwork: 1. Open the PluginHive app and navigate to **Settings**. 2. Locate the **International Shipping** section. 3. Enable the **'Enable ETD'** option. 4. Upload your digital signature and company letterhead in the designated fields. Once these steps are completed, the app will automatically generate and send the necessary commercial or proforma invoices electronically to FedEx, eliminating the need to print physical copies.

How can I enable effective collaboration between Shopify Plus Support and PluginHive support to fix issues with the "PH Ship Rate" app?

To facilitate effective collaboration between Shopify Plus Support and PluginHive support: 1. Ensure both support teams have full details of the issue, including error messages, ticket IDs, and example checkout scenarios. 2. Request that Shopify includes PluginHive support representatives in communications or shares relevant findings with them directly. 3. Provide mutual collaborator access permissions where required to allow both parties to access your Shopify store backend and app data. 4. Schedule joint calls or email threads involving key contacts from both teams to discuss troubleshooting steps and share diagnostics. 5. Coordinate timing and actions such as data resynchronization or app testing to allow simultaneous verification from both ends. 6. Document all communications, fixes applied, and results, sharing updates promptly with both teams. 7. Follow guidance from PluginHive on reconfiguration or reinstalling the app based on Shopify’s system health and syncing status. 8. By maintaining clear, transparent communication and providing access to your store, both teams can jointly identify and resolve the root causes effectively. Good collaboration accelerates diagnosis and resolution of integration issues affecting international shipping rates.

How can I enable Estimated Time of Delivery (ETD) in the PluginHive app for international shipping to help with customs documentation and shipment processing?

To enable the Estimated Time of Delivery (ETD) feature in the PluginHive app for international shipments, follow these steps: 1. Access your PluginHive shipping app dashboard. 2. Navigate to the settings section related to international shipping preferences. 3. Locate the option or toggle labeled "Enable ETD" or "Estimated Time of Delivery." 4. Activate or enable this feature to allow the app to automatically include ETD information on shipping documents and commercial invoices. 5. Save your settings and confirm that the ETD is appearing correctly in your shipment documentation. For detailed visual guidance, a video tutorial is available here: https://drive.google.com/file/d/18kgdeRTFNPKzX37O-bdWfNckznPcDnM5/view?usp=drive_link If you encounter any issues or need further assistance configuring ETD, you can reach out to PluginHive support for additional help.

How can I enable FedEx international shipping services in the PluginHive app to display accurate rates at checkout?

To enable FedEx international shipping services in the PluginHive app and display correct rates at checkout, follow these steps: 1. Navigate to **App Settings** within your PluginHive dashboard. 2. Go to **Rate Settings**. 3. Select **Edit the Carrier Services** for FedEx. 4. Enable all the required FedEx international shipping services by toggling them on. 5. Save your settings. 6. Test by creating a transaction at checkout with an international shipping address to view the available FedEx international options and their rates. 7. Based on the rates shown, disable any international services you do not want to offer to your customers for a cleaner checkout experience. This process ensures your FedEx account setup is linked with correct service options and rates are accurately reflected for nationwide and international shipments.

How can I ensure my commercial invoices are generated correctly by the PluginHive app when shipping internationally?

To ensure commercial invoices are generated correctly: 1. Review your PluginHive app settings specifically related to document generation. 2. Verify that the "Pro Forma Invoice" option is turned off unless it is specifically required for your shipments. 3. Use the latest PluginHive UI, which provides a more user-friendly interface for managing shipping and document settings. 4. Generate a test shipment label for an international order and check if the commercial invoice is included. 5. If the invoice is still not generated, confirm that shipment destination information is accurate and matches the actual delivery country. 6. If needed, contact FedEx support with the label XML to check if they are expecting any additional documentation or restrictions. 7. If problems continue, reach out to PluginHive support for assistance and troubleshooting. Following these steps will help avoid manual creation of commercial invoices and streamline your shipping workflow.

How can I ensure that a customer signature and letterhead added to International shipping settings are saved and applied correctly?

If the customer signature and letterhead do not appear to save after pressing the save button, verify the image size first, as overly large dimensions can prevent saving. Adjust the image size to the recommended dimensions or reduce the file size, then upload it again. Once the file meets the size requirements and is saved successfully, the changes will automatically be reflected on new international shipping labels. You can confirm successful upload and saving by checking if future labels display the signature and letterhead correctly.

How can I ensure that an international shipping label generated via PluginHive is valid and usable, especially when the label does not show a barcode for scanning?

To ensure the international shipping label is valid and usable: 1. Verify that all shipping address details entered in Shopify are in English, as FedEx API only accepts information in English. This includes the customer name, street address, city, and country fields. 2. If any part of the address (such as customer name) is in another language or script (e.g., Japanese), update it to English before generating the label. 3. After updating the address details to English, regenerate the shipping label. This should produce a proper label including a scannable barcode. 4. If the label still appears without a barcode or looks invalid, re-check the entire address for any non-English characters and correct them. Following these steps helps generate a valid, scannable international shipping label through PluginHive.

How can I ensure that duties and taxes are calculated correctly for customers at checkout when using FedEx for international shipments?

To correctly calculate duties and taxes at checkout for international shipments, you need to configure the app and Shopify settings properly. This typically involves: 1. Enabling international shipping options in your Shopify store and ensuring your shipping zones cover the countries you ship to. 2. Using a shipping app integration (like PluginHive) that supports duties and tax calculations for international shipments. 3. Entering accurate product HS codes, origins, and values in your Shopify product listings, as these are essential for customs declarations and duty computations. 4. Verifying that your app settings are correctly configured to calculate and display duties and taxes at checkout, ensuring customers see the total cost upfront without surprises. 5. If needed, scheduling a support call with PluginHive or your shipping app provider can help verify your setup and address specific configuration details to guarantee accurate duties and taxes calculations.

How can I ensure that the Commercial Invoice correctly reflects the International Shipping section settings, specifically showing that the duty is payable by the receiver instead of the sender?

To have the Commercial Invoice reflect the correct party responsible for duties (e.g., the receiver/consignee), verify that the "Consignee" option is selected under the duties and taxes payable section in your PluginHive app. Additionally, enabling Shopify’s own tax settings to include tax—even if you don’t want it shown at checkout—can help resolve discrepancies. This combination ensures the Commercial Invoice generated matches the settings where duty is payable by the receiver, not the sender.

How can I ensure that the commercial invoice value matches exactly what the customer paid, including handling VAT and discounts, to avoid incorrect customs charges?

1. The commercial invoice must reflect the exact amount the customer paid, including any discounts and actual exchange rate conversions. 2. PluginHive converts product prices from USD (or store currency) to the order currency dynamically, which may cause minor rounding differences. 3. To avoid confusion, especially around thresholds (like the UK £135 limit excluding VAT), ensure: – The commercial invoice either clearly shows the value excluding VAT or clearly states that VAT is included in the value. – Use PluginHive’s recent enhancement that excludes VAT from prices printed on the commercial invoice, aligning with the value that Shopify charges. 4. If you want to test the setup, generate shipping labels through the PluginHive app so the commercial invoice can be properly printed with these values.

How can I ensure that the custom descriptions I added in the product import file show correctly on FedEx shipping labels in the PluginHive app?

To display custom descriptions on shipping labels, follow these steps: 1. Import your updated product file containing the Custom Description field populated with English text or SKUs. 2. In the PluginHive app, navigate to **International Shipping Settings** > **More Settings** > **Product And Shipping Information**. 3. Set the **Product Name** display option to blank (i.e., "") to override the default product name. This setting tells the system to use the Custom Description for the label instead. 4. Save changes. 5. Generate a new label for an order to verify that the custom descriptions now appear correctly on shipping labels. By doing this, the app will show your imported custom descriptions on new shipping labels instead of the original product names, ensuring labels display the intended English text.

How can I ensure that the harmonized (HS) code appears on the electronic commercial invoice generated via the PluginHive app?

To have the Harmonized System (HS) code show up on electronic commercial invoices generated by the PluginHive app, follow these steps: 1. Go to your Shopify store's product catalog. 2. For each product in your inventory, update the product details to include the following mandatory fields: – **Country of Manufacture**: Specify the origin country of the product. – **HS Code (Harmonized Code)**: Enter the correct harmonized tariff code applicable to the product. 3. Ensure that these fields are correctly saved for all products involved in the orders you intend to ship. 4. When you generate a label and download the commercial invoice via the PluginHive app, the app will reference these product-level details and include the HS code and country of manufacture on the commercial invoice automatically. By maintaining accurate and complete HS codes and country of manufacture data for all products in Shopify, the PluginHive app can populate this information correctly on commercial invoices, ensuring compliance with customs requirements.

How can I ensure the commercial invoice attached to the shipping label includes detailed product information such as composition, color, units, SKU, and country, directly pulled from Shopify product details?

To ensure the commercial invoice automatically includes detailed product information from your Shopify store, follow these steps: 1. Verify that your product details in Shopify are fully and accurately filled out, including fields like product name, description (with composition, color, units), SKUs, and country of origin. 2. In the PluginHive app, navigate to **Settings** > **International Shipping Settings**. 3. Confirm that the settings are configured to print both the product name and the product description on commercial invoices. 4. If your product descriptions were recently updated with the necessary details, generate a new shipping label to test whether the updated information is reflected correctly on the commercial invoice. 5. Review the newly generated invoice to verify all required details are included. 6. If the details still do not appear as expected, revisit your Shopify product entries to ensure all relevant fields are consistently and correctly filled. By following these steps, the commercial invoice should pull comprehensive product details directly from your Shopify store and meet FedEx’s requirements.

How can I ensure the Commercial Invoice generated through PluginHive displays the accurate cost of goods instead of showing $1.00 for every purchase?

To display accurate cost of goods on the Commercial Invoice using PluginHive, follow these steps: 1. Navigate to the app settings in PluginHive and locate the **International Settings** section. 2. Within International Settings, find the configuration option related to the declared value or product price on the commercial invoice. 3. Ensure the setting is configured to use the **product price** as the declared value, not a fixed or default amount (such as $1.00). 4. After updating the settings, cancel any incorrectly generated shipping label and retry generating a new label for the same or a new international order. This refresh forces the system to pass the accurate product price value in the customs request. 5. If issues persist, grant PluginHive’s support access via a Shopify collaborator invite so they can review product data and assist in debugging. Following this configuration ensures that the cost of goods on the Commercial Invoice accurately reflects the product prices from your store, reducing customs issues.

How can I ensure the customer's CPF/CNPJ number is included on the shipping label and commercial invoice for shipments to Brazil using PluginHive?

To include the customer's CPF/CNPJ number on the shipping label and commercial invoice for Brazil shipments using PluginHive, follow these steps: 1. Confirm that the CPF/CNPJ number is collected and correctly entered in the Shopify order details at checkout, as PluginHive uses this source data. 2. In the PluginHive app, go to **App Settings -> International Shipping Settings**. Enable the option **“Is Consignee Tax ID Needed in Commercial Invoice”** and save the changes. This ensures the tax number prints on the commercial invoice. 3. For any orders already labeled, cancel the existing label and generate a new one to include the tax number on the commercial invoice. 4. If required, you can also add a separate Tax ID to be printed in the “Ship From Address” section by navigating to **App Settings -> Account Settings -> Tax Identification Number** section, adding the ID, and saving. Following these steps ensures the CPF/CNPJ is printed on shipping documents and invoices for customs compliance in Brazil.

How can I enter information in PluginHive to indicate that a product comes with 2 cardboards?

You can add the information about the product packaging in the product’s custom description, which will then be displayed on the invoice. Follow these steps: 1. Click on the product name in your PluginHive dashboard. 2. Scroll to the bottom and update the "Custom Description" field with the details, such as "Product comes with 2 cardboards." 3. Save the changes. 4. Next, go to **App Settings** > **International Shipping Settings** > **More Settings**. 5. Under the "Product And Shipping Information" option, update the **Product Information To Be Displayed** setting to **Product Custom Description**. 6. Save the settings. After completing these steps, the custom description with your packaging information will be shown on the invoice for new orders.

How can I file a claim for packages sent via FedEx Express Saver that arrived later than the promised 2-3 days?

To file a claim for FedEx shipments that were delayed beyond the guaranteed delivery timeframe, you should contact your FedEx Account Representative directly. They will provide you with the specific process and requirements for submitting a claim related to delayed shipments. It is important to have relevant shipment details ready, such as tracking numbers and shipping dates, when reaching out. For any questions related to the PluginHive app itself, you can also contact the support team for assistance.

How can I find out the shipping cost for a specific order, such as order #7052?

To find the shipping cost for a specific order, follow these steps: 1. Open the PluginHive app and navigate to the **Shipping** tab. 2. Locate the order by searching for its order number (e.g., #7052) within the shipping orders list. 3. The shipping cost for that order will be displayed in the details section within the Shipping tab. Additionally, to get shipping costs for multiple orders over a time period: 1. Under the **Shipping** tab, click on the **Generate Report** option. 2. Select the desired report type that includes shipping cost data. 3. Choose the time interval you want to analyze (for example, last 30 days). 4. Click **Download** to get the report with all relevant shipping costs. This allows you to easily access shipping cost information either per order or in bulk for a specified duration.

How can I fix label generation failures caused by unsupported recipient currencies in the PluginHive FedEx app?

To fix label generation failures due to unsupported recipient currencies (such as Serbian Dinar, RSD), follow these steps: 1. Access the PluginHive FedEx app configuration in your Shopify admin panel. 2. Locate the setting for Invoice Currency used for international shipping. 3. Change the setting from "Recipient" currency to "Sender" currency or select another supported currency for invoicing. 4. Save the new settings. 5. Attempt to generate the label again. Since FedEx does not support certain currencies like RSD for shipping insurance or rates calculation, using the sender’s currency avoids this incompatibility and enables successful label creation.

How can I fix the error requiring an electronic signature for the commercial invoice when shipping to Israel for the first time using PluginHive?

To resolve the error related to the electronic signature on the commercial invoice for shipments to Israel, follow these steps: 1. Navigate to the PluginHive app dashboard. 2. Go to **Settings** > **International Shipping Settings**. 3. Confirm that you have already uploaded a letterhead. 4. Upload an electronic signature file, ensuring the following requirements are met: – File size is under 50 KB. – Image dimensions are 700 pixels in width and 50 pixels in height. 5. Save the settings and try generating the shipping labels again. This process satisfies FedEx's requirement for a signature and letterhead on international shipments. If you encounter any issues, double-check the file specifications and re-upload as needed.

How can I generate a commercial invoice for customs when combining items from two orders into a single shipment without paying for two shipping labels?

When you manually combine items from both orders into one order and then create a shipping label using PluginHive, the system will automatically generate a commercial invoice that includes all product details and the total customs value for the combined shipment. This commercial invoice will be included with the FedEx label, ensuring customs compliance for the consolidated package. You only need to pay for one shipping label since all items are shipped together under the newly edited single order.

How can I generate a report showing individual FedEx shipments and their details in PluginHive?

To generate a report of individual FedEx shipments and their details, follow these steps: 1. Open the PluginHive app. 2. Navigate to **Shipping** → **Generate Report**. 3. Select **Order Report** as the type of report. 4. Choose the desired date range, such as the last 30 days, to include the shipment details. 5. Download the report, which will contain individual FedEx shipment information. If you need a report for a custom date range outside of the app's options, you can contact support for assistance in retrieving that report.

How can I generate a shipping label and commercial invoice for an order in Shopify that was mistakenly marked as fulfilled before generating these documents through PluginHive?

To generate the FedEx shipping label and commercial invoice for an order that was manually marked as fulfilled in Shopify, you need to first cancel the fulfillment status of the order in Shopify so it becomes unfulfilled again. Once unfulfilled, you can use the PluginHive app to process the order and generate the shipping label and commercial invoice as required.

How can I generate a USMCA certificate in PluginHive Ship to enable zero taxes for shipments from Mexico to the USA?

To generate the USMCA certificate for tax-free shipments from Mexico to the USA using PluginHive Ship: 1. Go to the **International Settings** within the PluginHive Ship app dashboard. 2. Locate the options for **Customs Documentation** and enable the generation of a USMCA certificate. 3. Upload all required manufacturing and origin details as prompted by the app, ensuring compliance with USMCA rules. 4. The app will then automatically generate the USMCA certificate along with shipping labels, allowing your shipments to qualify for zero tariffs on import to the USA. Ensure your customs information is accurate to avoid delays or non-compliance.

How can I generate shipping labels and provide tracking and documentation through the PluginHive app?

The PluginHive app offers comprehensive shipping label and documentation features: 1. You can generate shipping labels in bulk directly within your Shopify admin using the PluginHive app, eliminating the need for multiple external tools. 2. The app provides live tracking updates that customers can receive automatically, enhancing customer experience. 3. It allows electronic submission of custom shipping documents, such as commercial invoices, directly to FedEx without manual paperwork. 4. To set up and use these features, refer to the detailed guide here: https://www.pluginhive.com/knowledge-base/setting-up-shopify-fedex-app/#auto_manual_label Following these steps will streamline your shipping label creation, tracking, and documentation processes efficiently within the PluginHive ecosystem.

How can I get support or a demonstration on the updated commercial invoice generation feature for shipments to Puerto Rico?

PluginHive offers assistance including demo sessions via Zoom to guide you through the updated commercial invoice generation feature for Puerto Rico shipments. You can: – Request a Zoom call with PluginHive support to see the functionality live and get your questions answered. – Book a suitable time slot using the link provided by PluginHive support. This helps facilitate smooth adoption and ensures full understanding of the enhancement.

How can I handle international FedEx shipping and customs paperwork using PluginHive’s tools on my Shopify store?

You can manage international FedEx shipping and customs paperwork by installing the PluginHive PH Ship Rate and Track for FedEx app on your Shopify store. This app enables you to: 1. Generate international shipping labels and commercial invoice documents for orders. 2. Display calculated FedEx shipping rates directly on the checkout page. 3. Raise FedEx pickup requests seamlessly from the app. 4. Share real-time FedEx tracking information with your customers. The app comes with a 14-day free trial to test all functionalities before committing. For additional help, you can schedule a Zoom call with PluginHive support to assist you with the app setup and configuration.

How can I include a more detailed product description on the Commercial Invoice, such as specifying that the item is fabric on a cardboard roll, instead of just the product name?

The FedEx App allows you to customize the description of goods printed on the Commercial Invoice instead of using only the default product name. To include a more detailed description: 1. Access the app’s settings or product configuration section where you manage product details. 2. Find the option to add or edit the "Description of Goods" that appears on customs paperwork. 3. Enter a detailed description for each product, e.g., "Fabric on cardboard roll by designer Veere Grenney," instead of just the designer’s name. 4. Save the changes. This customization ensures that the commercial invoice contains sufficient detail for customs authorities. If you need visual guidance, the app support team can provide a screen recording demonstrating how to set up custom descriptions within the app interface.

How can I include detailed product information such as cotton type and gender on FedEx commercial invoices for customs clearance using PluginHive?

To include detailed product information like cotton type (e.g., 100% cotton, nylon), gender, and other specifics on FedEx commercial invoices for customs clearance via PluginHive, follow these steps: 1. Use the **custom description field** in your product setup within Shopify or your store platform to specify detailed product attributes (e.g., fabric type, gender). 2. Utilize the **product import/export options** and configure the **international settings** in the PluginHive app to ensure that the product name and description fields are automatically included on commercial invoices. 3. Verify that your product descriptions contain all necessary customs information before shipping. 4. Test by generating a commercial invoice for an international order to confirm that the added product details appear correctly on the document as required by FedEx customs. 5. If customization beyond available settings is needed, consider contacting PluginHive support for potential custom integration options. This process helps meet FedEx’s enhanced customs clearance requirements by automatically providing detailed product composition and classification information on shipping documents, reducing manual entry and shipment delays.

How can I include product composition information on FedEx commercial invoices to avoid manual form filling for US orders?

Currently, the PluginHive FedEx app does not automatically capture or include detailed product composition information on commercial invoices. To address this: 1. Manually add the required product composition details in your Shopify product descriptions or custom fields where possible. 2. Check if your shipping or fulfillment workflow allows exporting or mapping these product details to the commercial invoice. 3. Alternatively, customize the commercial invoice template, if the app supports it, to include specific product fields that reflect composition. 4. For automated inclusion, contact PluginHive support to explore if custom development or integration with your product data feed can be enabled. 5. As an immediate workaround, prepare a consolidated commercial invoice with composition details for bulk shipments instead of tracking each parcel individually. This approach helps reduce manual efforts and ensures compliance with FedEx documentation requirements for US shipments.

How can I include the Harmonization Code (HS code) on the Shipping Labels generated by the application?

The Harmonization Code (HS code) assigned to your products is not printed directly on the shipping labels. Instead, HS codes are automatically included on the FedEx commercial invoice, which accompanies the shipment for customs clearance. To ensure the commercial invoice is printed along with your shipping labels, follow these steps: 1. Navigate to the application’s Settings section. 2. Go to the "Print Settings" tab within Settings. 3. Set the number of copies for commercial invoices to a value greater than zero. 4. Save your changes. 5. When printing, make sure to print both the shipping labels and the commercial invoice documents. This setup will ensure that the HS codes appear on the commercial invoice, which fulfills customs documentation requirements, although these codes will not appear on the shipping label itself.

How can I include the RFC number on commercial invoices for shipments to Mexico using PH Ship Rate on Shopify?

To include the RFC number on commercial invoices for Mexico orders, enable the setting "Is Consignee Tax ID Needed in Commercial Invoice" with the option "Address Line 2" in the PH Ship Rate app. This can be found under app -> settings -> international shipping settings -> more settings. After enabling it, update the shipping address street line 2 with the RFC number before generating the shipping label. This will print the RFC number on the commercial invoice.

How can I include the RFC number on shipping labels for shipments to Mexico using PluginHive Ship Rate on Shopify?

To print the RFC number on commercial invoices for shipments to Mexico using PluginHive Ship Rate, follow these steps: 1. In the PluginHive app, navigate to **Settings** > **International Shipping Settings** > **More Settings**. 2. Enable the setting called **"Is Consignee Tax ID Needed in Commercial Invoice"** and select **"Address Line 2"** as the field to use. 3. When processing orders, update the shipping address by adding the RFC number in the **Street Address Line 2** field. 4. Generate the shipping label as usual. The commercial invoice will now include the RFC number in the specified address line, complying with Mexico’s new customs requirements. If you encounter any issues, you can reach out for further assistance to ensure the details are correctly passed on the labels.

How can I include the statement "Lithium ion batteries in compliance with Section II of PI966" on shipping documents when using PluginHive with FedEx shipments?

Since FedEx requires this statement to appear on their Air Waybill (AWB), but PluginHive does not directly allow adding custom text to the AWB, you can instead add this statement to the Commercial Invoice, which is supported. To do so: 1. Add the statement as a Custom Description in the product details within PluginHive. 2. In the Commercial Invoice settings, configure the "Product information to be displayed" to include Product Name and Description, so the statement appears on the Commercial Invoice. 3. If your shipment involves hazardous materials requiring labels (Hazmat), enable the Dangerous Goods option on the product and provide all required details. This method ensures compliance documentation is included with your shipment, even though the AWB cannot be customized directly via PluginHive.

How can I include the total order value (product cost plus shipping cost including VAT) on the Commercial Invoice that is generated with the FedEx shipping label?

To include the total order value on the Commercial Invoice in the PluginHive app, follow these steps: 1. Go to the PluginHive app dashboard. 2. Navigate to **App Settings** -> **International Shipping Settings**. 3. Locate the option **"Include shipping charges in Commercial Invoice"** and enable it. This setting ensures shipping charges are added to the invoice total. 4. If your VAT and other tax amounts are correctly set up and reflected in your Shopify orders, these will also be included in the calculation. 5. Save the settings and generate new shipping labels for your orders. The updated Commercial Invoices accompanying FedEx labels will now display the total order value, including product cost, shipping cost, and VAT. If further customization is required beyond this, please contact PluginHive Support for a detailed discussion, as invoices are generated based on order data received from Shopify and the enabled settings.

How can I include VAT or taxes on the commercial invoice generated by the app?

By default, the app prints product and tax amounts on commercial invoices exactly as they appear in the Shopify order. To include VAT or taxes on the commercial invoice and label: 1. Go to the app’s dashboard. 2. Navigate to **App Settings > International Shipping Settings > More Settings**. 3. Enable the option **"Include Tax in Commercial Invoice & Label"**. 4. Save the settings. 5. Generate a new shipping label to verify that the VAT or tax is now included on the commercial invoice. This ensures that the invoice reflects prices inclusive of VAT if that is how taxes are recorded in Shopify.

How can I indicate "Delivery Duty Paid" on the commercial invoices generated by the PluginHive app?

To specify the terms of sale such as "Delivery Duty Paid" on the commercial invoices, follow these steps: 1. Navigate to the app dashboard. 2. Go to **Settings** > **International Settings**. 3. In this section, you can update the "Terms of Sale" field to include "Delivery Duty Paid." After saving your changes, the updated terms will appear on future commercial invoices.

How can I issue a commercial invoice for a FedEx shipment using the PluginHive application?

PluginHive does not generate a commercial invoice for certain FedEx shipments, as this depends on FedEx’s internal policies and shipment details. When a label is generated, PluginHive attempts to get a FedEx-generated commercial invoice, but FedEx may prohibit this for some shipments and thus will not provide the document. To obtain a commercial invoice, you need to check directly with FedEx to understand their requirements and restrictions. In the meantime, you can manually create a commercial invoice using a template from previous orders or other standard formats.

How can I make and send an amended customs invoice for order number 7181, and how can I verify that the system is set to declare the actual value on the commercial invoice for customs purposes?

Unfortunately, once a label and commercial invoice have been generated and more than 24 hours have passed (FedEx’s cancelation window), you cannot cancel or regenerate the commercial invoice through the PluginHive app for that order. For order 7181, since this time limit has passed, you will need to create and send the amended customs invoice manually outside of the app. To verify if your system is set to declare the actual value on the commercial invoice, check the International Shipping Settings in the PluginHive app. If correctly configured, the app should pull the actual product price for new orders and reflect it on commercial invoices. For existing or past orders, manual adjustments outside the app are necessary.

How can I manage sales tax collection and display on commercial invoices for international shipments using PluginHive?

For handling sales tax on international shipments and displaying them on commercial invoices: 1. Configure international tax collection settings accurately within your Shopify store and PluginHive app. 2. Clearly distinguish between sales tax, shipping tax, and customs duties to avoid confusion. Sales tax applies to the product price, shipping tax may apply to shipping charges, and customs duties are levied by the destination country. 3. PluginHive supports showing collected sales tax details on commercial invoices generated for international shipments. 4. If you newly start collecting tax for certain regions, test with sample orders to verify that taxes appear correctly on the invoices and shipping labels. 5. For any issues or clarifications, contact PluginHive support with order examples and questions for guidance. Proper understanding and configuration of tax settings ensure accurate tax collection and documentation on international shipments.

How can I modify the "Description of Goods" on the invoice when generating a shipping label using the PluginHive app?

You can customize the "Description of Goods" on the invoice by setting a custom description for each product within the PluginHive app. Follow these steps: 1. Navigate to the App Products page in your PluginHive dashboard. 2. Open the product you want to edit. 3. Add the desired description in the "Custom's Description" field for that product. 4. Next, go to App Settings -> International Shipping Settings -> More Settings. 5. Set the option "Product Information To Be Displayed" to "Products Custom's Description." 6. Generate the shipping label again, and the invoice will display the custom description you set. This allows you to have tailored descriptions of goods printed on your commercial invoices alongside the shipping label.

How can I obtain a report showing all tracking IDs generated each month for a specific date range?

You can request an order report from PluginHive support that includes all tracking IDs generated within your specified date range. Provide the exact dates you need the report for and a brief explanation of the purpose. The support team will generate and share the detailed order report containing tracking IDs for that period. For example, you can specify a date range such as 1/1/24 to 31/7/24, and they will prepare the report accordingly.

How can I obtain detailed order fulfillment information for a specific date range when automatic tracking in the app is insufficient?

You can request a custom order report from PluginHive support specifying your required date range. The report typically includes details such as order numbers, tracking numbers, shipping costs, and fulfillment status. Provide the exact start and end dates for which you need the data (e.g., October 1, 2024, to December 1, 2024). The support team will generate the report and share it with you, ensuring you can verify fulfillment status and shipping details outside the app interface.

How can I obtain the shipping cost details for a specific order that is no longer visible in the app, such as order number 11787 from December 2023?

If a specific order like 11787 from December 2023 is no longer available in the app, you can still obtain its shipping cost details by requesting the order report that includes this order. The process is: 1. Request the order report for December 2023 or specifically for order 11787 from the support team or directly from your PluginHive shipping app dashboard. 2. Once you receive the attached report, open it and locate order 11787. 3. Review the corresponding entries for shipping cost, tracking number, and shipment status within the report. 4. Use this detailed information to proceed with claim filing or to update your customer accordingly.

How can I prevent a staff member’s name and phone number from appearing on the commercial invoice generated by the app?

The commercial invoice pulls contact information directly from your Shopify Location settings, which includes the contact name and phone number associated with the shipping address. To prevent a specific staff member’s name and phone number from displaying: 1. Go to your Shopify admin panel. 2. Navigate to **Settings > Locations** and select the relevant location used for fulfillment, such as your warehouse or shipping address. 3. Update the contact name to a generic store or company name instead of an individual’s name. 4. Update the phone number to the main store or office number rather than a personal extension. 5. Save your changes. The app will then use this updated contact information on all commercial invoices, ensuring individual staff member details do not appear on shipping documents.

How can I prevent the commercial invoice from printing when creating multiple shipping labels in the PluginHive app?

To disable printing of the commercial invoice and print only the shipping labels: 1. Navigate to **Settings** > **Print Settings** within the PluginHive app dashboard. 2. Locate the option for **Commercial Invoice** and set its value to `0` (disable). This change will stop the commercial invoice from printing alongside your shipping labels. Additionally, you can enable options like **ETD**, **Customer Signature**, and **Letter Head** to customize your printed labels as needed.

How can I print a specific custom description on the shipping label instead of using the product name or product description?

Currently, the shipping label content is controlled by FedEx and cannot be customized within the app. Therefore, you cannot print a different custom description on the label itself. However, you can: 1. Update product descriptions to reflect what you want to appear on the commercial invoice (which accompanies the shipment). 2. To do this, bulk update product descriptions by exporting your product list as a CSV, editing the descriptions, and importing the updated CSV back into the app (via **App → Products → Export CSV/Import CSV**). 3. Then, in the app, go to **Settings → International Shipping Settings → More Details → Product Information to Be Displayed** and select **Products Customs Description** to have these descriptions appear on the commercial invoice. Note that this customization applies only to the commercial invoice, not the shipping label itself.

How can I print commercial invoices along with shipping labels in PluginHive for orders going to Northern Ireland?

To print commercial invoices along with your shipping labels: 1. Navigate to the PluginHive app settings. 2. Go to the "Print Settings" section. 3. Increase the number of Commercial Invoices to be printed (e.g., set it to 1 or 3) according to your requirement. 4. Save the changes. These changes will apply to all new labels generated after the update, ensuring the commercial invoice is printed along with the labels.

How can I print commercial invoices for orders older than 60 days, since the “All Orders” tab only shows recent shipments?

The PluginHive app only allows printing shipping documents, including commercial invoices, for orders fulfilled within the last 60 days. Orders older than this timeframe, such as those fulfilled in September 2024, cannot be accessed for document printing from the app interface. If you need commercial invoices for older orders, consider the following alternatives: 1. Check if you have saved copies or exported documents at the time of fulfillment. 2. Contact your shipping carrier or use their portal (FedEx in this case) to retrieve historical shipping documents. 3. Reach out to PluginHive support with specific requirements to explore possible alternative solutions. Please share more context on why you need these older documents to help identify the best approach.

How can I print the Consignee Tax ID on the Commercial Invoice for international shipments, such as shipments to China?

To include the Consignee Tax ID on the Commercial Invoice, follow these steps within the PluginHive app: 1. Navigate to **App Settings** > **International Shipping Settings** > **More Settings**. 2. Enable the option **Is Consignee Tax ID Needed in Commercial Invoice**. 3. Select the appropriate option from the dropdown menu that appears. 4. Save your settings. This configuration will add the Consignee Tax ID to the Commercial Invoice as required for international shipments.

How can I reduce the likelihood of FedEx API failures caused by large or lengthy product data in draft orders?

To prevent FedEx API failures due to oversized or complex request payloads, follow these steps: 1. Use the PluginHive app’s option to provide a ‘Customs Name’ for each product under the products section. This allows you to shorten product names to concise, clear descriptions that customs teams can easily understand. 2. Update product customs names to reduce the length of the data sent to FedEx APIs, for example, changing “Super chip xhorse” to “Aftermarket chip.” 3. Utilize the CSV product import feature in the PluginHive app to bulk update customs names efficiently, saving time on manual edits. 4. After updating customs names, go to **Settings → International Shipping Settings → More Settings → Product And Shipping Information** in the PluginHive app, and set **Product Information To Be Displayed** to **Product's Customs Description**. 5. Test the shipping rate generation after these changes to ensure improved stability and fewer API failures. Using shorter product names in the customs description reduces payload size sent in FedEx API requests, helping avoid errors like “Package Generation Failed.”

How can I reprint the commercial invoice for an order if I am unable to do so through PluginHive?

To reprint the commercial invoice for an order, ensure the following steps are taken: 1. Verify that your print settings within PluginHive are correctly configured to print all shipping documents, including the commercial invoice. 2. Confirm that you have appropriate access permissions to the Shopify store connected with PluginHive, as document printing depends on this integration. 3. If you are experiencing issues, you may need to approve the collaborator request sent by PluginHive Support to your Shopify store. This approval allows the support team to investigate and assist you directly with the printing problem. 4. Once permissions are granted, communicate back to the support team so they can perform test prints and troubleshoot the issue further. Following these steps typically resolves the inability to reprint commercial invoices. If issues persist, contact PluginHive support with details of the problem.

How can I resolve the FedEx Error Code 2045 "Invalid currency type for total insured value" that occurs when shipping internationally via PluginHive?

This error occurs because FedEx does not support the recipient currency set for the total insured value in your shipment. To resolve this issue, follow these steps: 1. Navigate to your PluginHive app settings. 2. Go to **International Shipping Settings** > **More Settings**. 3. Set the **Commercial Invoice Currency** to "Sender" instead of the recipient currency. This ensures the shipment uses the sender’s currency, which FedEx supports, when generating the shipping label. 4. Generate the shipping label again for the order. If changing the currency is not an option due to customs clearance requirements, you can contact your FedEx Account Representative for further clarification or alternative solutions. This approach will help avoid this error in future shipments.

How can I resolve the FedEx Error Code 6003 stating "The PRO_FORMA_INVOICE requires an electronic LETTER_HEAD" when fulfilling an order using the Plugin Hive extension on Shopify?

To resolve FedEx Error Code 6003 related to the requirement for an electronic letterhead in the PRO_FORMA_INVOICE: 1. Log into your Plugin Hive app in your Shopify store. 2. Navigate to the app’s **Settings** page. 3. Locate the section for **International Shipping Settings**. 4. Upload the required electronic letterhead file—this is typically a company letterhead image or PDF that FedEx requires to be included with pro forma invoices for some international shipments. 5. Additionally, you may need to upload a custom signature file if FedEx requires it for the shipment. 6. After uploading these files, attempt to generate the FedEx shipping labels again. This process ensures that the required documentation accompanies your international shipments and should clear the PRO_FORMA_INVOICE error. If you encounter further issues, verify that the letterhead and signature files meet FedEx's format requirements (e.g., file type and size).

How can I retrieve shipping documents like the Proof of Export or Commercial Invoice for an order that is older than 60 days and no longer available in the app?

Although order data is removed from the app 60 days after processing, some documents such as shipping labels or invoices may still be retrievable from the print logs, which have a longer retention period. To attempt retrieval: 1. Contact PluginHive support with your order number and specify the document you need. 2. Support will check the print logs and internal records to see if the required document can be retrieved. 3. If found, they will share the document with you via email or an alternative method. Note: Retrieval depends on the availability of records beyond the app’s 60-day retention window and may not always be possible.

How can I schedule a demonstration call with PluginHive support to review the VAT exclusion enhancement for commercial invoices?

– PluginHive has extended an option to book a Zoom call via their appointment booking link, specifying your store URL and email. – After scheduling, you will receive a Zoom meeting link; if you do not receive it, contact support requesting the link directly. – During the call, PluginHive will demonstrate the commercial invoice changes and clarify any remaining questions. – Contact info or direct links are typically sent via email or support channels upon request.

How can I schedule a support call with PluginHive for assistance with shipping setup?

To schedule a PluginHive support call: 1. Use the appointment link provided by PluginHive support representatives in their communications. 2. Select a date and time that fits your schedule for a one-on-one session. 3. Ensure your system meets prerequisites such as a working microphone and permissions to share your screen if needed. 4. Join the Zoom meeting promptly at the scheduled time using the meeting link, ID, and passcode shared by PluginHive. 5. If you miss or need to reschedule, use the appointment link again to book a new session at your convenience.

How can I schedule a support call with PluginHive to get assistance with setting up shipping and creating AWBs on my dashboard?

You can book a support appointment with PluginHive via their booking link specific to your store. For example, use the provided URL such as: https://appointments.pluginhive.com/appointment/book-a-slot/?storeUrl=your-store.myshopify.com&email=your-email&ticket=XYZ&key=ABC (replace placeholders with your actual store URL and email). After booking, you will receive confirmation with your scheduled date and time. PluginHive support will then assist you with understanding the dashboard, creating Air Waybills (AWBs), and other shipping configuration steps in the allotted meeting time.

How can I schedule a support call with PluginHive when no appointment slots are visible on the calendar?

PluginHive’s appointment link shows available slots only for the next 48 working hours. If no slots appear on the calendar for distant future dates, it means all calls are pre-scheduled at the moment. New slots are released weekly, typically on Saturday or Sunday, for the upcoming week. You should check back on the appointment link during that time to book available slots. Alternatively, if urgent, you may be offered specific time slots outside the booking system, such as a direct offer for a particular date and time.

How can I select the FedEx Priority shipping option instead of Economy for all my orders in the PluginHive app?

To always use the FedEx Priority shipping option instead of Economy, follow these steps: 1. For single label generation: Use the Single Label Generation process within the app and select the Priority service manually for each order. 2. For bulk label generation: – Go to **App Settings** > **Documents/Labels Settings** > **More Settings**. – Set the **Rates Selection Strategy** to **PreferredService**. – Then, select the desired domestic and international shipping services, such as FedEx Priority, which will be applied to all bulk orders automatically. This ensures that all generated shipping labels default to the Priority service without the need for manual selection each time.

How can I set a unique "Description of Goods" like "Boxing equipment" on the Commercial Invoice for all products instead of showing the individual product names?

To show a fixed, unique description of goods on the Commercial Invoice for all products, follow these steps: 1. Go to the App > Settings > International Shipping Settings > Product and Shipping Information. 2. Under "Product Information To Be Displayed," select the option "Fixed Name." 3. In the Fixed Name field that appears, enter "Boxing equipment" or your desired description. 4. Save the settings. This setting will ensure that all products use the fixed description on the Commercial Invoice, replacing the default product names for new orders.

How can I set FedEx International Connect Plus® (FICP) as the default service type for all international shipments in PluginHive?

To set FedEx International Connect Plus® (FICP) as the default international service type in PluginHive, follow these steps: 1. Log in to your PluginHive app dashboard. 2. Navigate to **App Settings** and then go to the **Documents/Labels Settings** page. 3. Click on **More Settings**; this action will redirect you to the **Label Settings** page. 4. Locate the **International Service** option on this page. 5. From the dropdown menu, select **FICP (FedEx International Connect Plus®)** as your desired service. 6. Save the changes to ensure that FICP is set as the default international shipping service for all your shipments. This configuration enables FICP automatically for all your international orders, streamlining the shipping process using FedEx’s International Connect Plus®. If this setup does not meet your needs, you can reach out with detailed requirements for more tailored assistance.

How can I set up and generate automated international shipping labels using the PluginHive app?

To set up and generate automated international shipping labels with the PluginHive app, follow these steps: 1. Install and configure the PluginHive shipping app in your store admin. 2. Access the app’s label generation section specifically designed for international shipments. 3. Configure key settings such as: – Estimated Time of Delivery (ETD) settings: Define expected delivery timelines for your international shipments. – Commercial Invoice (CI) settings: Set up necessary commercial invoice details required for customs clearance. 4. Use the app to generate test labels to verify your setup. This ensures that shipping labels contain all required international shipping and customs information. 5. Review generated labels and adjust any settings as necessary. 6. Once verified, automate the label generation process based on your order fulfillment workflow within the app. For personalized assistance or detailed walkthroughs, you can book a support call with PluginHive experts.

How can I set up shipping in PluginHive Ship so that multiple quantities of the same product are shipped individually with correct shipping costs instead of being treated as one combined package?

To ship multiple quantities of the same product individually with accurate shipping costs: 1. Mark such products as **Pre-packed** within the PluginHive Ship app. 2. Provide the packed product’s dimensions and weight for these items. 3. When a customer orders multiple quantities (e.g., 3 Car Headers), the app will treat each quantity as an individual package based on the specified weight and dimensions. 4. This ensures shipping is calculated per individual item rather than assuming all quantities fit in one box. 5. Verify these product settings in the app to avoid losing shipping fees on separately shipped items.

How can I set up the PluginHive app to always select the cheapest international shipping service for label generation?

To configure the app to always select the cheapest shipping service for label generation, follow these steps: 1. Go to the PluginHive app dashboard in your Shopify admin. 2. Navigate to **App Settings** > **Documents/Labels Settings**. 3. Click on **More Settings**. 4. Under the **Label Generation Strategy** section, select **Select Cheapest**. 5. Click **Save** to apply the changes. This setup will ensure that the app automatically chooses the lowest-cost service available when generating shipping labels for your orders.

How can I test the commercial invoice generation for shipments to Puerto Rico using the PluginHive app?

To test commercial invoice generation for Puerto Rico shipments: 1. Create a new order with the shipping address in Puerto Rico within your Shopify store. 2. Generate the shipping label for this order using the PluginHive app. 3. Confirm whether a commercial or pro forma invoice is included along with the label. Note: Initially, the app did not generate commercial invoices for Puerto Rico shipments and only included a packing slip and reference. You must allow PluginHive support to regenerate and test labels using your order to investigate further.

How can I test whether the CPF/CNPJ tax number is correctly included in the shipping label and ETD upload for Brazil shipments using PluginHive?

To test the inclusion of the CPF/CNPJ tax number in shipping labels and ETD uploads: 1. Place a new order on your Shopify store with the customer’s CPF or CNPJ added during checkout. 2. Make sure your PluginHive app settings have **International Shipping -> "Is Consignee Tax ID Needed in Commercial Invoice"** enabled and ETD settings turned on. 3. Generate a shipping label for the order through PluginHive. 4. Verify that the printed commercial invoice includes the tax number. 5. Confirm via PluginHive support or shipment tracking that the ETD file transmitted to customs contains the CPF/CNPJ number. 6. If issues persist, you can share a sample unfulfilled order with PluginHive support for detailed investigation. Testing this process prevents shipment delays due to missing CPF/CNPJ on customs documentation.

How can I troubleshoot if the Invoice Number is still not showing on the FedEx commercial invoice after passing it in the XML?

Troubleshooting steps: 1. Confirm that the shipment request XML correctly includes the Invoice Number under the `<CommercialInvoiceDetails>` section. This can be done by reviewing the raw XML sent to FedEx or by requesting support to do so. 2. Check with FedEx support to ensure there are no additional requirements or restrictions related to Invoice Number display for your FedEx region or account type. 3. Provide unfulfilled test orders for replicating the issue and generating new commercial invoices. 4. Avoid generating or fulfilling shipments during troubleshooting to prevent data inconsistencies. 5. Share test orders and your XML structure with your support or development team to adjust the implementation if needed. 6. Await any app updates or enhancements that officially support this XML change.

How can I troubleshoot issues when return label generation fails for specific orders in the FedEx shipping app?

To troubleshoot return label generation failures involving your FedEx app: 1. Collect specific order numbers where return label creation failed. 2. Attempt to generate the return label manually in the app to see if the error repeats. 3. Check the error message provided; for example, an HS code error typically indicates customs classification problems. 4. Review product settings for HS codes and other customs-related fields to ensure correctness and completeness. 5. Confirm whether the orders were fully processed through the shipping app or an external system, as non-processed orders may not have required data. 6. Contact FedEx customer support or your shipping carrier’s helpdesk to verify any country-specific customs requirements, regulations, or code changes. 7. Adjust settings or product data as recommended based on carrier advice. 8. If necessary, submit a support request with detailed order information and error messages to PluginHive support for further investigation. By following these systematic steps, you can isolate and address the root cause of return label generation issues.

How can I update the declared value of products so that it reflects correctly on the commercial invoice in PluginHive?

To ensure the Declared Value of products is displayed as the Product Price on the Commercial Invoice, follow these steps: 1. Go to **App Settings** in your PluginHive dashboard. 2. Navigate to **International Shipping Settings**. 3. Click on **More Settings** within the International Shipping Settings. 4. Locate the field labeled **Product Price To Be Displayed**. 5. Update this field's value to **Declared Value**. 6. Save the settings. 7. Generate a new set of shipping documents. The commercial invoice will now display the updated declared value as the product price. If the declared value still does not appear correctly, double-check the setting and ensure the documents are newly generated after the change.

How can I update the exporter’s name, email, and phone number on the commercial invoice in PluginHive?

To update the exporter information on the commercial invoice, follow these steps: 1. **Update the Exporter Name and Company Name:** – Go to the PluginHive app Settings. – Navigate to **Shop Contact Details**. – Edit the Name and Company Name fields as needed. 2. **Update the Exporter Email and Phone Number:** – In your Shopify admin, go to **Settings > Locations**. – Select the relevant location used for shipping. – Update the email address and phone number in the Location settings. 3. Once these changes are saved, any new order processed through the PluginHive app will reflect the updated exporter information on the commercial invoice. Make sure to verify these changes by creating a test order or reviewing a newly generated commercial invoice.

How can I update the International Shipping Settings in the PluginHive app if I encounter a "Settings Not Found" error message?

If you see a "Settings Not Found" error when updating International Shipping Settings, it may be related to the app's interface or backend issues. The PluginHive team has resolved this problem in recent updates. To update your settings: 1. Access the PluginHive app’s International Shipping Settings section. 2. Edit the product information or customs-related details as needed. 3. Save the settings without errors. If you previously experienced issues, please try again now as the fix has been implemented. For further assistance, contact PluginHive support.

How can I upload a customer signature and letterhead image to appear on the commercial invoice, and how should I add HS codes to products in the PluginHive app?

To upload a customer signature and letterhead (such as your store’s letterhead or company logo) for commercial invoices: 1. Navigate to the ETD (Electronic Trade Documents) settings section in the PluginHive app. 2. Upload the signature and letterhead image files here. Note the recommended size for signature is 700 x 50 pixels, but you can share files even if they do not meet this size. If uploading via the app does not work, you can share the image files with PluginHive support, who can upload them on your behalf. To add HS codes or any other customs-related product information: 1. Go to the Products section in the PluginHive app and select Export. 2. Download the product data file and update the HS Code and other relevant customs columns for each product. 3. Save and re-upload the completed file by clicking Import in the app. Once imported, the HS codes will be updated and linked to those products for export documentation.

How can I upload commercial invoices or other customs documents in the PluginHive app?

To upload commercial invoices or other customs documents in the PluginHive app, follow these steps: 1. Access the order shipment label within the app shortly after label creation. 2. Locate the 'Upload Documents' option, which allows you to attach your own customs documents. 3. Upload your prepared Commercial Invoice or necessary customs paperwork before the one-hour deadline from label creation. 4. If you are unable to upload within this time frame, cancel the current shipment label and generate a new one. Then upload your customs document promptly to avoid processing delays. This process helps ensure that all required customs documents are properly submitted in a timely manner.

How can I upload low-value shipment custom documents in PluginHive Ship?

To upload low-value shipment custom documents in PluginHive Ship: 1. Navigate to the **Customs Documentation** section within the PluginHive Ship app. 2. Select the specific shipment or batch of shipments categorized as low-value. 3. Use the document upload feature to attach required custom declaration documents, invoices, or certificates relevant for low-value shipments. 4. Ensure the documents comply with destination country regulations and are correctly linked to the respective shipments. This helps in smooth customs clearance of low-value shipments with appropriate documentation.

How can I verify and configure the payment types in the PluginHive app to ensure correct handling of sender and receiver details for FedEx shipments?

To verify and configure payment types in the PluginHive app for FedEx shipments, follow these steps: 1. Login to your PluginHive dashboard and navigate to the FedEx shipping settings section. 2. Locate the options for "Duties Payment Type" and "Shipping Charges Payment Type." 3. Set each payment type according to your business requirements—choose "Sender" if the shipper pays, or "Receiver" if the consignee pays. 4. Save the settings and confirm that both fields reflect your intended payment responsibility. 5. This configuration instructs the app how to handle sender and receiver information and is crucial for compliance with FedEx’s email and KYC triggers. 6. If you notice discrepancies in emails sent by FedEx, double-check these settings to ensure that the app captures and shares the appropriate data accordingly.

How can I verify if the Broker Select Option (BSO) is supported on FedEx.com, and how does it affect label and commercial invoice generation?

On FedEx.com, when creating an international shipment, you can select BSO to assign a specific customs broker. This selection results in: – The broker details appearing on the commercial invoice accompanying the shipment. – FedEx being bypassed as the default customs broker, allowing your chosen broker to manage clearance. To verify this workflow, you can: 1. Log into your FedEx account on fedex.com. 2. Generate a shipment label and look for the BSO or similar option during the shipment setup. 3. Review the commercial invoice and shipping label generated to confirm the broker details are correctly shown.

How can I verify if the recipient’s tax ID is included in the commercial invoice after configuration?

After enabling the tax ID setting in Pluginhive, you should verify the presence of the tax ID by checking the generated commercial invoice associated with your shipping label. The tax ID typically appears either in the default position or within Address Line 2, depending on your chosen setting. If you do not see it on the shipping label or commercial invoice, ensure you have updated the settings properly and generated a new label post-configuration. If the tax ID still does not appear, provide the order number to Pluginhive support for further assistance.

How can I verify that customs declaration forms are automatically included with international shipping labels generated by the PluginHive app?

To verify customs declaration forms with your international labels: 1. Generate a shipping label for an international order within the PluginHive app. 2. After the label is created, review the associated documents provided by the app. There will be a customs declaration form generated automatically using the product details you have entered. 3. Confirm that the customs form includes correct item descriptions, country of manufacture, and other relevant customs information. If you notice missing or incorrect information, update your product details accordingly or contact support for help.

How can I verify that shipping charges and taxes are included and printed correctly on the Commercial Invoice?

To ensure shipping charges and taxes appear correctly on the Commercial Invoice, perform the following steps: 1. Check that your Shopify orders have accurate shipping charges and tax amounts applied. 2. In the PluginHive app, enable the option **"Include shipping charges in Commercial Invoice"** under **App Settings** -> **International Shipping Settings**. 3. Generate a new shipping label for the order after changing settings to see updated invoice data. 4. Review the Commercial Invoice attached to the FedEx label to confirm that the shipping charges and taxes are included in the total value section. If the shipping charges or taxes are still missing after following these steps, verify your Shopify order data and tax settings, then contact PluginHive support for assistance.

How can I verify that the international shipping charges customers pay through the app match the actual fees charged by FedEx, including VAT, duties, taxes, and customs fees?

To verify that the shipping charges collected from customers correspond to the actual FedEx fees, follow these steps: 1. Navigate to the app’s **Rates Log** section. 2. The Rates Log records shipping cost calculations each time a product is added to the cart and a shipping rate is fetched at checkout. 3. Recreate the order in the store with the exact same products, quantities, shipping address, and order details as in the original transaction. 4. Observe the shipping cost calculated and logged for this test checkout, which includes the base shipping fee plus applicable taxes, surcharges, VAT, duties, and customs fees. 5. Cross-check the logged shipping cost against the corresponding FedEx bill for that order to identify any discrepancies. This method allows you to confirm that the app calculates and displays shipping costs accurately and inclusive of all relevant international charges.

How can PluginHive help with setting up FedEx Ground Economy and International shipping services, including commercial invoice settings?

PluginHive support can assist you with configuring FedEx Ground Economy and International shipping services through a detailed walkthrough. During the support call, the following points are explained: 1. How to enable and integrate FedEx Ground Economy shipping option so it appears correctly at checkout. 2. How to configure international shipping options, ensuring expected delivery times (ETD) and other service-specific parameters are correctly applied. 3. The commercial invoice settings for international shipments, including how to generate and print compliant commercial invoices required for customs clearance. You may request such assistance by booking a support call via the PluginHive appointment system.

How can we add notes or comments to the commercial invoice generated by the PluginHive app?

To add notes or comments to the commercial invoice, please clarify the following first: 1. Specify what kind of notes or comments you want to include—whether it is general info, legal statements, or custom text. 2. Indicate if the note/comment is the same across all orders or if it varies per order based on specific criteria. Depending on this information, PluginHive can guide you through either: – Adding static invoice notes/comments via the app’s settings or customization options if supported. – Implementing dynamic notes/comments on a per-order basis using order metadata or custom fields. Please provide these details to receive precise instructions tailored to your needs.

How can we configure the system to include a note on FedEx shipping invoices stating that VAT has already been accounted for under our UK VAT registration to prevent double VAT charges?

To include a custom VAT note on your FedEx shipping invoices and avoid double VAT payment, follow these steps: 1. Navigate to the app’s **Settings** and then go to **International Shipping Settings**. 2. Set the **Terms of Sales** to **Delivery Duties Paid (DDP)**. This indicates that duties and taxes have been paid by the shipper. 3. In the **Customs Description** field, enter the note exactly as you want it to appear on the invoice, for example: *"VAT accounted for under UK VAT registration GB384068476. No VAT to be collected upon import."* 4. Verify that your FedEx account settings are updated to include your **Importer of Record** details and your UK VAT registration number. 5. After updating these settings, process a new shipment to confirm that the commercial invoice includes this note and that VAT is not charged again by FedEx. If you encounter any issues or need further assistance, contact support for help verifying these configurations.

How can we permanently disable the automatic inclusion of FedEx-generated commercial invoices in shipments?

You can disable the commercial invoice generation by: 1. Navigating to App Settings -> Print Settings in the app. 2. Setting the Commercial Invoice count to 0. After this is set, the app will no longer include the commercial invoice document in the shipment PDFs or label packages. You can continue using your own commercial invoices independently.

How do I add an electronic letterhead and customer signature to the commercial invoice for FedEx shipments in the PluginHive app?

To add an electronic letterhead and customer signature to the commercial invoice, follow these steps: 1. Log in to your PluginHive app dashboard. 2. Navigate to **App Settings**. 3. Go to **International Shipping Settings** within the settings menu. 4. Locate the sections for **Customer Signature** (this refers to the store owner’s signature) and **Letter Head** (which can be your company’s letterhead or logo). 5. Upload the appropriate images for both the Customer Signature and the Letter Head in their respective fields. 6. Save the changes by clicking the **Save** button. After uploading these images and saving, try generating the shipping labels again. The commercial invoice should now include the electronic letterhead and signature as required by FedEx.

How do I add our GB EORI number (e.g., GB384068476000) to appear on the commercial invoice?

To print your GB EORI number as a Tax ID on commercial invoices: 1. Open the PluginHive app and go to **Settings**. 2. Click on **Account Settings**. 3. Locate the **Tax Identification Number** field and enter your GB EORI number. 4. Save the changes. 5. Generate a new shipping label or commercial invoice to see the updated information reflected.

How do I add the recipient’s tax ID when generating shipping labels using Pluginhive?

To include the recipient’s tax ID in the commercial invoice when generating shipping labels with Pluginhive, follow these steps: 1. Navigate to **App Settings** in your Pluginhive dashboard. 2. Go to **International Settings**. 3. Click on **More Settings**. 4. Locate the option **Is Consignee Tax ID Needed in Commercial Invoice**. 5. Choose either **Default** or **Address Line 2** as the location where the Tax ID should appear on the commercial invoice. 6. Save the changes. 7. After updating, generate a new shipping label to verify that the recipient’s tax ID is included on the commercial invoice.

How do I cancel the fulfillment of an order in Shopify to be able to edit it and generate shipping labels through PluginHive?

To cancel the fulfillment of an order in Shopify, follow these steps: 1. Log in to your Shopify Admin account. 2. Navigate to the specific order you want to modify. 3. Click on the “More actions” or equivalent options menu for that order. 4. Select the “Mark as unfulfilled” action to revert the order’s status to unfulfilled. This will enable you to process the order again via PluginHive and generate the necessary shipping labels and commercial invoices.

How do I change the default invoice total currency code from PHP to USD in PluginHive?

To change the currency displayed on the Commercial Invoice to USD, follow these steps: 1. Navigate to **App Settings** in your PluginHive dashboard. 2. Go to **International Shipping Settings**. 3. Under **Invoice Currency**, select the option **Others**. 4. From the dropdown list, choose **USD**. 5. Click **Save** to apply the changes. The new currency setting will be applied to all new orders for which labels are generated after this change.

How do I change the value shown on FedEx commercial invoices from Unit Value to Declared Value?

To show the Declared Value on your FedEx commercial invoices instead of the product Unit Value: 1. Go to App -> Settings -> International Shipping Settings -> More Settings. 2. Find the setting for “Product Price to Display.” 3. Change this from “Product Price” to “Declared Value.” After changing this, the commercial invoice on FedEx shipping labels will use the declared product value for customs declarations.

How do I configure PluginHive to pass the product price as the declared value in international shipping settings?

To configure PluginHive to use the product price as the declared value, execute the following: 1. Log into the PluginHive app dashboard and go to **Settings**. 2. Navigate to **International Shipping Settings**. 3. Find the section labeled “More Details” or similar, where declared value options are set. 4. Select or toggle the setting to pass **Product Price** instead of a default declared value or “Declared Value” field. 5. Save the changes to update the configuration. 6. After saving, cancel any existing labels with incorrect values and generate a new shipping label to confirm that the updated product price is being passed correctly in the rates and customs documentation request. This setup ensures the exact product cost is communicated for customs clearance.

How do I edit the shipping label to include global HS codes for international orders?

To add HS Codes and have them appear on your shipping labels and Commercial Invoices for international orders, follow these steps: 1. Open the PluginHive app and navigate to the **Products** section. 2. Click on **Export** to download your product data as a CSV file. 3. In the downloaded CSV, add the HS Code and Country of Manufacturer information for each product as required. 4. Save the updated CSV file after making the changes. 5. Return to the app and **Import** the updated CSV file. This process will update your product information with the HS codes globally, enabling the app to print these details on the Commercial Invoice of your international shipping labels. If you need further assistance with setting up or configuring the app, you can schedule a free onboarding call with PluginHive support via their booking link.

How do I enable Pro Forma invoices for all international orders in PluginHive?

To enable Pro Forma invoices for your international orders, follow these steps: 1. Open the PluginHive app on your store. 2. Navigate to **Settings**. 3. Select **International Shipping Settings**. 4. Click on **More Settings**. 5. Find and enable the option labeled **Pro Forma Invoice**. Once enabled, the app will generate Pro Forma invoices for all applicable international shipments automatically. If needed, refer to the app interface for visual guidance or reach out to support for help.

How do I enable sending shipping documents electronically to FedEx via the PluginHive app?

You can enable electronic document transmission (ETD) to FedEx through the app by following these steps: 1. Open the PluginHive app and go to **App Settings**. 2. Select **International Shipping Settings**. 3. Toggle to **Enable ETD**. 4. Upload the required signature for the customer/store owner and the company letterhead or logo. 5. Save the configuration. This enables automatic electronic submission of shipping documents to FedEx, reducing the need for manual printing and submission. If needed, you can book a support call with PluginHive’s team to assist with ETD setup.

How do I ensure that every US order includes the USMCA Country of Origin declaration?

To ensure that every US order includes the USMCA Country of Origin declaration, follow these steps: 1. Set up the USMCA Certification of Origin feature correctly within your PluginHive shipping settings. 2. Approve the collaboration request between PluginHive and your Shopify store to enable full communication and data exchange. 3. Generate shipping labels/orders via PluginHive for all US-bound shipments. 4. Confirm with PluginHive that the certification information is being passed in both request and response during the label/order creation process. With these steps completed, the USMCA Country of Origin declaration will be automatically included with the ETD documents for all US shipments, helping you maintain compliance with trade regulations.

How do I file a claim for a damaged package and product?

To file a claim for a damaged package and product, you need to contact the shipping carrier directly, such as FedEx. They handle claims related to shipping damages and will guide you through the process. Be prepared to provide details including tracking number, photos of the damaged box and product, and any relevant shipment information. If you need further assistance related to your shipment integration with PluginHive, you can reach out, but claim filing must be handled through the carrier.

How do I file a claim for a missing package?

Claims for missing packages must be filed directly with the shipping carrier, such as FedEx. To do this, use the package’s tracking number as a reference when contacting FedEx customer support. The claim process cannot be completed through the PluginHive app or platform. Reach out to FedEx via their official website, phone, or customer service channels for further assistance with your claim.

How do I know if my FedEx pricing is already configured and linked to my account in PluginHive?

If you have shared your FedEx account number with the PluginHive team, your pricing may already be loaded into the system. For instance, if you receive confirmation such as “The price already loaded and your account number is XXXX,” it indicates pricing details are pre-configured into your PluginHive account. This enables PluginHive to fetch accurate shipping rates based on your FedEx agreement during order processing.

How do I schedule a support call with PluginHive to discuss my FedEx shipping setup?

To schedule a support call with PluginHive: 1. Confirm the availability of the person managing the shipping project on your side. 2. Use the provided booking link from the PluginHive support team to pick a suitable time slot for the call. 3. Complete the booking through the appointment system by selecting your preferred date and time. 4. Attend the Zoom call to discuss your shipping requirements and receive live assistance with your PluginHive FedEx app configuration. This process allows you to get direct, tailored support to ensure your client's FedEx shipping settings meet their needs.

How do I set a fixed “Description of Goods” like "Boxing equipment" on the Commercial Invoice for all products in the PluginHive FedEx app?

To display a fixed, unique description of goods on the Commercial Invoice for all products, follow these steps: 1. Go to the PluginHive FedEx app in Shopify. 2. Navigate to **Settings > International Shipping Settings > Product and Shipping Information**. 3. Under "Product Information To Be Displayed," select the option **Fixed Name**. 4. Enter your desired description, for example, "Boxing equipment" in the Fixed Name field. 5. Save the settings. This configuration will ensure that all new orders use this fixed description on the Commercial Invoice instead of individual product names, which helps in resolving label errors related to product descriptions.

How do I set the shipping Incoterms to Delivered Duty Paid (DDP) so that the shipment includes all local import duties and taxes paid by us?

To apply DDP conditions to your shipments: 1. Go to App Settings -> International Shipping Settings -> More Settings. 2. Set the Terms of Sale to “Delivered Duty Paid (DDP).” This option ensures that all import duties and taxes are paid by the shipper and included in the shipment process as per FedEx guidelines.

How do I set up free shipping in my store using PluginHive?

Free shipping settings must be configured directly within Shopify's Shipping profiles, as PluginHive does not control or override Shopify's shipping rules. To enable free shipping: 1. Log in to your Shopify admin panel. 2. Navigate to **Settings** > **Shipping and delivery**. 3. Find the appropriate Shipping profile where you want to offer free shipping. 4. Click **Manage rates** in that profile. 5. Add a new Shipping rate or edit an existing one. 6. Set the shipping price to $0 and name it "Free Shipping" or as desired. 7. Set any conditions required (such as minimum order price) to make it active. 8. Save the changes. Ensure the free shipping method is active and applied correctly in Shopify, as PluginHive will use the shipping configurations set there. If you need further assistance, reach out to Shopify support for detailed help on Shipping profile management.

How do I set up international shipments using the PluginHive app for FedEx shipping rates and duties payment?

To set up international shipments in the PluginHive app with FedEx, follow these key steps: 1. **Duties Payment Setting:** – Navigate to **App > Settings > Account Settings**. – Choose the duties payment type: – **Sender:** Customers pay international shipping surcharges at checkout; you pay FedEx. – **Recipient:** FedEx collects duties and taxes directly from the customer at delivery. – Choose the option that fits your preferred process; no changes needed if the existing option works. 2. **Enable Electronic Trade Documents (ETD):** – Go to **App > Settings > International Settings**. – Enable the ETD option to send customs documents electronically to FedEx, enabling paperless shipments. This eliminates the need to print and attach three physical copies of customs documents like the commercial invoice. – Update the letterhead and signature file in the app to process ETD shipments correctly. Completing these configurations sets up international shipments with FedEx rates calculated properly and ensures customs documentation is handled smoothly.

Looking for more details or ready to start using the plugin?
Visit the product page to explore all features and pricing.

Shopify Ship, Rate, and Track for FedEx