ups-banner-bg
ph_img_faq_page_image

Electronic Trade Documents (ETD) & Customs Uploads on Shopify – Shopify Ship, Rate, and Track for FedEx FAQs

    Upload ETD customs documents digitally for FedEx shipments

Questions in this section:

After enabling Electronic Trade Documents (ETD) and uploading the required files, will all customs documents be generated automatically once I create a shipping label on Shopify?

Yes, once you enable ETD and upload your letterhead and signature in the PluginHive app settings, all required customs documents, including commercial or proforma invoices, will be automatically generated after you create a shipping label on Shopify. This automation eliminates the need for any further manual handling or generation of these documents on your part.

After uploading and saving the Letter Head and Signature files, I still cannot print labels for my orders. What should I check?

After uploading the images and saving them, verify the following: 1. Confirm that the files appear correctly under **International Shipping Settings** with the correct dimensions (500×70 pixels). 2. Ensure that the order you are trying to print labels for has ETD (Electronic Trade Documents) enabled if applicable. 3. Check that the order is not already fulfilled via another shipping account (e.g., Shopify USPS) as this can affect label generation. 4. If problems persist, contact PluginHive support with screenshots or details for further assistance.

Can the detailed product information stored in Shopify automatically transfer to FedEx for international shipments without the need for printing paper invoices?

Yes. By enabling and configuring the Electronic Trade Documents (ETD) feature in the PluginHive app for FedEx shipments, all the product information that appears on printed invoices—including material composition and other product details saved in Shopify—will be transmitted electronically to FedEx. This removes the need to print and physically attach customs invoices or additional documentation. To ensure this works: 1. Populate your Shopify product descriptions with comprehensive details such as materials and other customs-required information. 2. Enable ETD in the PluginHive app linked to your FedEx account. 3. Adjust your shipment settings in the app to include both product name and description on customs documents. 4. Confirm shipments through the app for automatic digital export of the relevant customs data. For help configuring these settings, PluginHive support offers guided setup sessions.

Can the order report from PluginHive be linked directly to Google Sheets for automatic updates?

While there is no direct automatic integration, you can easily import the order report into Google Sheets by following these steps: 1. Generate the order report in the PluginHive app, which will be downloaded as a CSV file. 2. Open Google Sheets. 3. Import the downloaded CSV file into Google Sheets by selecting File > Import > Upload and choosing the CSV file. 4. The data will populate the spreadsheet, allowing you to view and analyze all order and shipping information. You will need to repeat this import process each time you want to update the information in your Google Sheet.

Can the PluginHive app automatically pull the customer’s CPF/CNPJ number from Shopify order records and include it in customs documentation?

Yes, PluginHive automatically retrieves the CPF/CNPJ number entered in the Shopify order data during checkout and includes it in the shipping label XML and customs documentation, provided: – The CPF/CNPJ number is correctly entered in Shopify customer checkout fields. – The app’s **International Shipping** settings for printing consignee tax IDs on invoices are enabled. – ETD (Electronic Trade Document) settings are enabled to transmit this data for customs clearance. If the tax number is missing on the shipping label or ETD upload, it may require checking configuration or coordination with PluginHive support to ensure the field is mapped correctly and transmitted to carriers and customs. In summary, the app supports automatic inclusion but proper setup and data entry are essential.

Do I have to schedule the FedEx pick-up from within the PluginHive app for the ETD (Electronic Trade Documents) feature to work?

No, you do not have to schedule the FedEx pick-up from within the PluginHive app for the ETD feature to function. ETD allows you to send customs documents like commercial invoices electronically to FedEx, eliminating the need for physical paperwork, and this process is independent of the pick-up scheduling. The ETD functionality works regardless of how or where you schedule the FedEx pick-up.

How can I activate the ETD (Electronic Trade Documents) upload feature for FedEx shipments in the app, and what are the requirements for using it?

To activate the ETD upload feature for FedEx shipments in the app, follow these steps: 1. Navigate to **App Settings** within the app. 2. Go to **International Settings**. 3. Enable the **ETD** option by toggling it on. 4. Upload your company's **signature** and **company letterhead** images. Ensure these images meet the required format and size specifications as indicated in the app. 5. Once enabled and the images are uploaded correctly, ETD will be automatically used for applicable international orders processed through the app. This setup allows you to include electronic trade documents with international FedEx shipments. Note that FedEx does not differentiate between commercial and residential addresses for international shipments, so no additional address categorization setup is needed for ETD use. Let us know if you need further assistance with this feature.

How can I automatically provide detailed product composition information for FedEx shipments to avoid manual entry and delays at customs?

You can use the Electronic Trade Documents (ETD) functionality provided by the FedEx integration in the PluginHive app. This feature allows you to upload customs documents electronically, including detailed product information required by customs, eliminating the need for manual printing and attaching of documents. To set this up: 1. Enable ETD functionality in the app settings linked to your FedEx account. 2. Ensure your product descriptions in Shopify include all necessary details such as material composition (e.g., 100% polyester), color, and size. 3. Configure your FedEx international shipment settings through the app to include both product name and detailed description in the customs documentation. 4. Once set up, the detailed product info will be transmitted digitally with your shipments, facilitating smoother customs clearance without printing. You can schedule a support call with PluginHive to assist with enabling and configuring this feature.

How can I confirm that a Certificate of Origin is included with the ETD documents for my orders?

To confirm that the Certificate of Origin is included with the ETD (Electronic Trade Documents), ensure the following: 1. Approve the Shopify store collaboration request sent by PluginHive to your store’s email address to enable full integration. 2. Generate shipping labels/orders through PluginHive for your US orders. 3. PluginHive verifies the settings on their end and confirms if the USMCA Certification of Origin data is correctly included in the request and response for the generated label/order. 4. Once confirmed by PluginHive, the Certificate of Origin will be embedded within the downloadable ETD documents automatically for applicable orders. If these steps are completed and confirmed, you can be assured that the USMCA Country of Origin declaration is included, ensuring compliance with tariff regulations.

How can I ensure my PluginHive app is properly configured to ship orders to Canada?

The PluginHive app supports both domestic and international shipments, including shipping to Canada. To ensure proper configuration: 1. Confirm FedEx Rates Calculation: Check the rate logs in the app to verify that FedEx shipping rates are successfully calculated for Canadian orders. This confirms connectivity and rate retrieval from FedEx. 2. Duties Payment Settings: – Navigate to App > Settings > Account Settings. – Verify the "duties payment type" setting. – If set to **Recipient**, FedEx will collect duties and surcharges directly from your customers upon delivery. – No changes needed if you want customers to pay duties upon delivery. – If you want to collect duties upfront at checkout (so customers pay you directly, and you pay FedEx later), change this setting to **Sender**. 3. Electronic Trade Documents (ETD): – Go to App > Settings > International Settings. – Confirm that ETD is enabled. – Upload your company's signature and letterhead (company logo) in this section. – ETD processing of international orders requires these documents to be uploaded for customs clearance. By reviewing and adjusting these settings, you will ensure smooth processing and shipment of orders to Canada. If you require assistance making these changes, PluginHive support is available to help.

How can I generate two FedEx Bill of Lading (AWB) documents if currently only one is being produced?

The FedEx Bill of Lading documents are controlled by FedEx’s document generation settings rather than simply printing multiple copies. To generate two physical shipping labels, you can adjust the outbound label copies in PluginHive by navigating to App Settings -> Print Settings -> update "Outbound Label copies" to 2, then save. However, for FedEx Bill of Lading consisting of two distinct parts (two different AWB pages), ensure the feature "ETD" (Electronic Trade Documents) is handled correctly (see next FAQ). Adjusting label copies alone may not produce the two-part Bill of Lading required by FedEx.

How can I provide the CUSMA (USMCA) Certificate of Origin documentation when using the PH Ship & Rate App for FedEx in Shopify to meet shipping requirements?

The PH Ship & Rate App currently uses the FedEx system-generated USMCA certificate, which is not recommended for compliance. To meet requirements, you need to manually complete the CUSMA T-MEC Certificate of Origin and upload it through the app after generating the shipping label. Follow these steps: 1. Fill out the certificate details including: – Certifier Details – Producer Details – Origin Criterion 2. Ensure the certificate is properly signed. 3. After generating the FedEx shipping label in the app, locate the order within the PH Ship & Rate App. 4. Use the "Post Upload" option available for the order. 5. Select "Other" as the document type to upload. 6. Upload the completed and signed Certificate of Origin file. 7. This uploads the document to FedEx via ETD (Electronic Trade Documents) for compliance. If you are unsure whether your goods qualify under CUSMA, contact FedEx’s FTN Trade & Customs Advisory Services for assistance.

How can I resolve the error when generating a FedEx packing slip for a shipment to Andorra that says "Destination country does not accept international non-document shipments"?

This error occurs because Andorra does not support Electronic Trade Documents (ETD) for shipments. To fix this issue, you need to configure the shipment as documents only. Follow these steps: 1. When generating a single label manually in the FedEx app, ensure that the Document Content option is set to **DOCUMENTS ONLY**. 2. Disable the "Enable ETD" option in the app settings by navigating to **App → Settings → Commercial Invoice**, then uncheck “Enable ETD”. 3. For the specific order, go to the label generation screen and select "Documents Only" under the document content type. 4. Proceed to generate the label again. This configuration allows the label to be created successfully for Andorra shipments.

How can I use the “Upload Documents” feature in PluginHive while managing FedEx labels and ETD settings?

To use the “Upload Documents” feature effectively with FedEx shipping labels in PluginHive: 1. Initially, keep the ETD (Electronic Trade Documents) option disabled. This allows you to upload documents manually and see exactly what you are submitting. 2. If document uploads do not function correctly with ETD disabled, try enabling ETD and regenerating the label. ETD enables automatic electronic transmission of customs and shipping documents, which can affect manual upload capabilities. 3. Test both configurations to see which suits your workflow best—uploading documents manually with ETD off, or relying on ETD’s automated system with uploads enabled. 4. Remember, changes to ETD settings require you to cancel and regenerate shipping labels to take effect fully. This approach gives you control over document uploads and visibility, letting you decide between manual uploads and automatic electronic processing.

How can I verify if the PH Ship Rate & Track for FedEx app is properly configured on my Shopify store, and what settings might need adjustment?

To verify the app configuration: 1. Check the app settings within Shopify; default settings typically allow order processing without issues. 2. If you have specific shipping requirements (e.g., international shipping), you'll need to adjust settings accordingly. 3. For international shipments: – Enable the Electronic Trade Documents (ETD) option in the app settings. – This ensures customs clearance documents are electronically uploaded. Always review the settings to match your business requirements, and contact support for assistance with specific configurations.

How do I disable the Electronic Trade Documents (ETD) option in the FedEx app to troubleshoot label generation issues?

To disable ETD in the FedEx app, follow these steps: 1. Navigate to the FedEx app in your Shopify admin panel. 2. Click on **Settings**. 3. Go to the **Commercial Invoice** section. 4. Find the option labeled "Enable ETD" or similar. 5. Uncheck or disable this option. 6. Save the changes. Disabling ETD is useful for destinations like Andorra where electronic trade document shipments are not supported, and switching to documents-only shipments resolves label generation errors.

How do I properly configure the ETD setting in the PluginHive app to generate labels for FedEx International Connect Plus shipments?

To configure ETD for FedEx International Connect Plus shipments, follow these steps: 1. Go to the PluginHive app → App Settings → International Shipping Settings. 2. Enable the ETD (Electronic Trade Documents) checkbox. 3. Upload an official signature image—this should be a clear photo or scan of your signature, resized to approximately 700×50 pixels. 4. Upload your company letterhead image; your company logo can be used here. 5. Save these settings. Once these steps are completed, you will be able to generate shipping labels for FedEx International Connect Plus service without issues.

How do I set up Electronic Trade Documents (ETD) on the Shopify Pluginhive app for international shipments?

To set up Electronic Trade Documents (ETD) on the Shopify Pluginhive app for processing international shipments with FedEx, follow these steps: 1. Open the Pluginhive app and navigate to **Settings**. 2. Under **International Shipping Settings**, locate the **ETD (Electronic Trade Documents)** option. 3. Enable the ETD option by toggling it on. 4. Upload a signature image—this must be the signature of you or your company owner. 5. Upload a letterhead image, typically your company logo. 6. Save the settings. Please note that uploading both a signature and letterhead is mandatory to process shipments with ETD. After completing these steps, you can ship internationally paperlessly using FedEx ETD.

How should I upload the letterhead and signature in the PluginHive app for Electronic Trade Documents?

1. Upload your official company logo as the Letterhead image in the app. 2. Upload your own official signature as the Customer Signature. This should be a clear image file of your personal signature as the business owner. 3. Ensure the image dimensions do not exceed 700 x 50 pixels, as specified in the app. 4. Upload the signature specifically in the Customer Signature section provided in the app settings. Following these steps ensures that the exported commercial invoices include your authenticated company branding and owner signature, meeting FedEx’s ETD requirements.

I received the error "The COMMERCIAL_INVOICE requires an electronic LETTER_HEAD" when creating a shipping label for the Philippines. What do I need to do to resolve this?

This error occurs because the ETD (Electronic Trade Documents) functionality is enabled, but the required electronic letter head and signature images have not been properly uploaded. To resolve this: 1. Upload your signature and letter head images in the app under the ETD settings. 2. Ensure the images meet the required format specifications. 3. Resize the images as per the app’s guidelines before uploading. 4. After uploading, save the settings and generate the label again. If the error persists, verify image upload success and file requirements.

I uploaded the signature and letter head images but still get the error that the electronic LETTER_HEAD is required. What else should I do?

If the images disappear after saving or the error continues, it is likely because the images do not meet the app’s upload criteria. To fix this: 1. Confirm that the images are correctly resized according to the app’s specified dimensions. 2. Verify that the file size for each image is less than 1 MB. 3. After resizing and verifying size, re-upload the images in the ETD settings. 4. Save the settings, refresh the app, and check that the images remain uploaded. 5. Retry label generation once the images persist in the app.

If I do not enable Electronic Trade Documents (ETD), what are the requirements for including commercial invoices with my shipment?

If ETD is not enabled, you must print and provide **three copies** of the custom commercial or proforma invoices generated by the app. These copies must be placed in a visible location on the outside of the package, preferably inside a transparent pouch, to comply with FedEx and customs requirements.

Is it possible to file an additional document with customs for certain products that will be automatically attached to the ETD?

No, it is not possible to automatically add an additional document for certain products to the ETD through the app since the label and invoice documents are generated directly by the app via FedEx API. However, you can manually upload additional documents for an order using the Post Upload Document option within the app. This upload must be completed within 1 hour of label generation.

Is there a way to have each order or label automatically passed to FedEx's system to avoid manual document work?

The PluginHive app does not sync generated labels directly to the FedEx portal, so labels created through the app won’t appear in FedEx’s system automatically. However, you can streamline documentation by enabling the ETD (Electronic Trade Documents) feature within the app, which allows you to send required shipping documents electronically to FedEx. To set this up: 1. Navigate to **App Settings** -> **International Shipping Settings**. 2. Enable the **ETD** option. 3. Upload your **Customer Signature (Store Owner Signature)** and **Letterhead (Company Logo or Letterhead)**. 4. Save the settings. This process will help automate sending your shipping documents to FedEx and reduce manual paperwork. Further assistance with setup is available via scheduled calls or screen sharing.

Should I enable both ETD and Post Upload Documents options in the app for electronic document uploads?

It depends on your needs: – Enable the ETD option to automatically upload standard customs documents electronically for your shipments. – Enable the Post Upload Documents option only if you need to upload additional custom or third-party documents after the shipping label has been generated. If you do not require uploading extra documents beyond what the app generates by default, you can keep the Post Upload Documents option disabled. Both options can be enabled if you want full flexibility.

What are the required image specifications for Letter Head and Customer Signature files in PluginHive?

The required image specifications for both Letter Head and Customer Signature are: – Dimensions: Exactly **500 pixels width x 70 pixels height** – File size: Below 5 MB – Format: Use supported image formats (such as PNG or JPG) as per app instructions Uploading images that do not meet these size dimensions will cause errors or failure to process.

What causes the error "Unable to retrieve Letterhead and/or Signature images" when creating FedEx labels, and how can I resolve it?

This error typically occurs due to one of the following reasons: 1. ETD (Electronic Trade Documents) is not enabled for your FedEx account. 2. The letterhead or signature images are missing, incorrectly sized, or not uploaded properly. Resolution steps: – Verify that your letterhead and signature images are uploaded correctly and are of the required size. – Confirm with your FedEx representative or support team whether ETD is enabled on your FedEx account. – If ETD is not enabled, request FedEx to activate it for your account. – After ETD activation, attempt to generate the label again. – For faster support, you can share the provided XML request and response files with FedEx support to troubleshoot the issue further.

What does the error message "Unable to retrieve Letterhead and/or Signature images" mean when generating FedEx shipping labels in PluginHive, and how can I resolve it?

This error typically occurs for one of two reasons: 1. Your FedEx account does not have the Electronic Trade Documents (ETD) permission enabled. You need to ensure that ETD is activated on your FedEx account. Contact FedEx support to verify and enable this permission if it is not already active. 2. The required images for your company logo and signature (used on the shipping label) are not uploaded in the PluginHive system. To fix this, log in to the PluginHive dashboard and upload the company logo and signature images under the appropriate settings section. By addressing these two points—verifying ETD permission with FedEx and uploading the necessary letterhead and signature images—you can resolve the label generation issue.

What does the message "packing slip already exists" mean when I try to create packing slips for an order, and how can I find the existing packing slip?

The message indicates that a packing slip has already been generated for that particular order and stored within the app or your system. Since packing slips are created and saved individually per order, the app prevents duplicate creations to avoid confusion or redundant documents. To locate the existing packing slip: 1. Check your app’s packing slip or order documents section, where previously generated packing slips are listed. 2. Review any email notifications or downloads you may have received when the packing slip was first created. 3. Ensure you are looking under the correct order number or date range. 4. If the app offers a search or filter feature, use it with the order ID to quickly find the packing slip. 5. If you are still unable to locate the file, contact PluginHive support with your order details for assistance in retrieving or re-sending the packing slip. Following these steps will help you prevent confusion caused by duplicate packing slips and aid in efficient order documentation.

What happens to the "Reference 2" document after enabling ETD with FedEx in PluginHive, and how can I verify its contents?

After enabling the Electronic Trade Documents (ETD) option, PluginHive no longer generates the "Reference 2" document as a downloadable file because it sends all trade documents electronically to FedEx. Consequently, you will not see "Reference 2" available for download or printing. To verify that the information previously included in "Reference 2" (such as lithium battery statements) was submitted correctly, you must contact FedEx directly to confirm receipt of the electronically transmitted reference documents. PluginHive itself does not provide a separate downloadable "Reference 2" after ETD is enabled.

What information should I provide to FedEx support to enable ETD for my account?

To enable ETD, FedEx support typically requires your production API credentials including the API Key, meter number, and service key. If requested by FedEx, share the failure log ZIP file generated by PluginHive, as it contains all the necessary credentials needed for verification and activation.

What is required to properly configure the ETD (Electronic Trade Documents) option for FedEx shipments?

To configure the ETD option in PluginHive for sending customs-related documents electronically to FedEx, you need to: 1. Upload your **Customer Signature** (typically the store owner’s signature). 2. Upload your company’s **Letterhead** or logo. 3. Save these settings in the app. This configuration enables the electronic transmission of customs documentation via FedEx’s ETD system.

What is the benefit of enabling Electronic Trade Documents (ETD) in PluginHive, and how do I configure it properly?

Enabling ETD in PluginHive streamlines your international shipments by: – Allowing customs documents (commercial invoice, packing list, etc.) to be sent electronically to FedEx, enabling paperless shipments. – Eliminating the need to print and physically attach three copies of customs paperwork to each shipment. To configure ETD properly: 1. Go to **App > Settings > International Settings** in the PluginHive app. 2. Enable the **ETD** option. 3. Upload or update your company’s letterhead and signature file used on customs documents within the app. 4. Save the settings. Once ETD is enabled and configured, your international shipments will process faster with less paperwork and reduced risk of customs clearance delays.

What is the purpose of the "Enable ETD" option in the Shopify FedEx app, and does it relate to the AES Citation or EEI error?

The "Enable ETD" (Electronic Trade Documents) option in the Shopify FedEx app allows you to send customs documents electronically to FedEx, helping to reduce paperwork and speed up customs clearance for international shipments. However, this setting is generally unrelated to the error regarding "The FTR Exemption or AES Citation you provided is not valid for EEI." Specifically: – Enabling ETD submits customs documentation digitally but does not solve missing or invalid AES Citation or EEI filing requirements. – The AES Citation (AES exemption codes or ITN number) is a compliance detail required during export filings and must be correctly entered where supported. – If you encounter errors about invalid AES Citation or EEI, verify your shipment's eligibility for EEI filing and whether the app supports entering the required data for that shipment type. – For freight shipments reporting an “Invalid Booking Confirmation Number,” this is unrelated to AES Citation and requires contacting FedEx directly for a valid booking number.

What kind of signature file do I need to upload in the ETD settings, and what should I use for the letterhead?

In the ETD settings, you should upload the Store Owner's signature file in the Signature section. For the Letter Head section, you need to upload the Company’s Letter Head or Logo. Ensure that both files are in the correct format and meet the required specifications specified by the system before uploading. This will help maintain professional branding on your documents.

What steps should I take if I want to avoid printing customs invoices and instead send all required customs data, including product compositions, digitally to FedEx?

To avoid printing customs invoices and send customs data digitally to FedEx: 1. Enable and set up the Electronic Trade Documents (ETD) feature within the PluginHive FedEx app. This facilitates electronic submission of customs forms. 2. Ensure digitized, detailed product descriptions (materials, color, size) are accurately entered in Shopify for each product. 3. Update the app’s shipment settings to include these descriptions on customs documents sent electronically. 4. Verify that your FedEx account linked with the app is configured to accept ETD submissions. 5. Test the setup with a shipment to confirm that FedEx is receiving all required customs info digitally, eliminating manual invoice printing. 6. Contact PluginHive support for a walkthrough of ETD setup and international shipment configurations if needed.

Why does label generation fail with an “auto-cancelled” status after importing HS codes, and how can I resolve this?

The “auto-cancelled” label generation error typically occurs if the ETD (Electronic Trade Documents) option is enabled but the required Signature and Letter Head files have not been added yet in the app settings. To fix this issue: 1. Ensure you have uploaded the Signature and Letter Head files under ETD settings. 2. If you cannot upload them yourself, share the files with PluginHive support to add them for you. 3. Alternatively, temporarily disable the ETD option in the app and try generating the shipping label again. This should allow the label to be generated without an auto-cancel error.

Why is ETD (Electronic Trade Documents) not working for my order after manual fulfillment?

When an order is fulfilled manually, the shipping label generated by PluginHive is automatically cancelled. Because ETD relies on the presence of a valid shipping label and its corresponding XML file, the cancellation of the label prevents ETD from being applied. To resolve ETD issues: 1. Avoid manual fulfillment for orders requiring ETD so that shipping labels remain valid. 2. Ensure the shipping label is successfully created and active in PluginHive before fulfillment. 3. Check that the shipping label XML file is generated and accessible, as ETD processing depends on it. If you continue facing issues, verify if this problem is isolated to one order or affecting multiple orders to assist in troubleshooting further.

Why is my commercial invoice upload failing with the error "Shipment is not an ETD shipment or does not contain post shipment upload attribute," and how can I fix it?

This error occurs because the ETD (Electronic Trade Document) option is not enabled in your Commercial Invoice settings within the app. To resolve this: 1. Navigate to App Settings -> Commercial Invoice. 2. Enable the ETD option. 3. Enable the Post Upload Document option. 4. Upload and add your Letter Head and Customer Signature files. 5. Save these settings. 6. Try uploading the document again for an upcoming order within one hour of label generation. This should enable successful electronic document uploads.

Why is the "Generate Label" button inactive when selecting the FedEx International Connect Plus service in the PluginHive app?

The "Generate Label" button becomes inactive for FedEx International Connect Plus shipments because the ETD (Electronic Trade Documents) option is not enabled in the app. This setting, found under App Settings → International Shipping Settings, is required to use this service for international shipments. Enabling ETD activates the label generation feature for this service.

Why is the Commercial Invoice not showing or available to print for order #3703, and is it uploaded to FedEx electronically?

For order #3703 shipped from Taiwan to Iceland, the Commercial Invoice (CI) was not provided for printing because the documents, including the CI, have already been electronically uploaded and sent directly to customs via FedEx’s system. Therefore, there is no separate printable CI generated by the PluginHive or FedEx app for this order. For Iceland import shipments, electronic trade documents (ETD) are sufficient and customs do not require a printed commercial invoice. If you face any issues at customs due to this, you should notify support for assistance.

Why is the FedEx commercial invoice not being generated for my shipment to Greece, and can I still ship the order without it?

FedEx may sometimes prohibit generating a FedEx-generated commercial invoice for certain shipments, including some to Greece. This is indicated by the response message: "A FedEx-generated COMMERCIAL_INVOICE is prohibited for the shipment. The document was not generated." In such cases, FedEx typically uses Electronic Trade Documents (ETD) to send customs information electronically, eliminating the need for a physical commercial invoice. You can proceed with shipping as planned without a FedEx-generated commercial invoice when ETD is provided. However, FedEx does not support automatic commercial invoice generation for Greece shipments in the app, so you must create and provide your own commercial invoice to comply with customs requirements for Greece. The app only supports FedEx-generated commercial invoices, not merchant-created ones.

Why is the statement "Lithium ion batteries in compliance with Section II of PI966" not appearing on any FedEx shipping document when using PluginHive with ETD enabled?

When the Electronic Trade Documents (ETD) option is enabled in PluginHive for FedEx shipments, certain reference documents like "Reference 2" that used to be printed separately are no longer downloaded as individual files. Instead, these reference documents are transmitted electronically to FedEx as part of the shipment documentation package. As a result, you will only see the Commercial Invoice, Label 1, and Packing List available for download. It is important to confirm directly with FedEx whether they have received these electronically submitted reference documents containing the lithium battery compliance statement. The absence of the printed statement in downloaded documents is due to this change in document delivery method under ETD.

Looking for more details or ready to start using the plugin?
Visit the product page to explore all features and pricing.

Shopify Ship, Rate, and Track for FedEx