FedEx Ground Economy Rates – WooCommerce Shipping Plugin for FedEx FAQs

What should I do if the WooCommerce FedEx Shipping Plugin does not return FedEx Ground Economy rates even after enabling the Smart_Post service code and selecting a SmartPost Hub ID under Special Services?

1. Enable "Debug Mode" in the plugin:
2. Check shipping rates again at checkout to generate debug data.
3. Navigate to the "Help & Support" page within the plugin settings.
4. Submit a Diagnostic Report following the instructions provided on the Help & Support page. This report contains detailed API request/response data that helps diagnose issues.
5. Review the Hub ID you have selected: Verify the Hub ID against the official FedEx SmartPost Hub ID list available in the FedEx API documentation to ensure it's the correct and supported code. If uncertain, consult with FedEx IT or support for confirmation of your specific Hub ID.
6. After submitting the diagnostic report, share it with PluginHive support or your technical advisor for further investigation and resolution.

How do I configure the FedEx SmartPost Hub ID in the WooCommerce FedEx Shipping Plugin when the Hub ID provided by FedEx is not listed in the plugin’s dropdown menu under the Special Services tab?

1. Refer to the official FedEx API documentation for SmartPost Hub IDs to verify and find the correct Hub ID code that the plugin recognizes. The URL is: https://developer.fedex.com/api/en-us/guides/api-reference.html#ground%C2%AEeconomyhubids
2. Cross-check the Hub ID provided by FedEx against the list in the documentation to ensure it matches a valid and supported FedEx SmartPost Hub code.
3. If your Hub ID is not listed, contact FedEx to confirm the correct Hub ID to use for your shipments or inquire whether your Hub ID corresponds to another recognized code.
4. Once you have the appropriate validated Hub ID, select it from the dropdown menu under the Special Services tab in the WooCommerce FedEx Shipping Plugin settings.
5. Save the settings and test the SmartPost shipping service to confirm it is configured correctly.

How can I stop the WooCommerce FedEx Shipping Plugin from returning dimension limit errors related to FedEx SmartPost when my shipments don’t use that service?

To prevent dimension-related error messages from FedEx SmartPost in the plugin, you should disable the FedEx SmartPost service option in the plugin settings by following these steps:

1. Go to your WooCommerce Admin and navigate to the FedEx Shipping Plugin settings.
2. Click on the **Special Services** tab.
3. Locate the option labeled **FedEx Ground Economy (FedEx SmartPost)** and uncheck or disable it.
4. Save the settings.
5. Test shipping rate calculations again.

Disabling FedEx SmartPost removes that service from the rate requests, avoiding errors related to dimension limits specific to SmartPost.

Does the WooCommerce FedEx Shipping Plugin support FedEx Ground Economy shipping service?

Yes, the WooCommerce FedEx Shipping Plugin supports FedEx Ground Economy shipping. The plugin fetches live shipping rates directly via the FedEx API, so as long as the service is active on your FedEx account and the shipment meets FedEx’s criteria (such as appropriate package weight and addresses), FedEx Ground Economy will be available as a shipping option during checkout. To ensure availability, verify the service on fedex.com for your shipment details and check that it is enabled under the plugin’s “Rates & Services” settings in your WooCommerce dashboard.

How can I verify if FedEx Ground Economy shipping is available for a specific shipment address and package on fedex.com?

To verify FedEx Ground Economy availability for your shipments manually:

1. Visit FedEx's official shipping rates calculator at https://www.fedex.com (or your region’s FedEx website).
2. Enter the exact **ship-from and ship-to addresses** you use on your WooCommerce site.
3. Input the **package weight and dimensions** matching your product(s) or shipment packaging.
4. Check the list of available FedEx shipping services returned by FedEx’s rate calculator for that shipment.
5. If FedEx Ground Economy (formerly Smart Post) appears in the service list with expected rates, it confirms the service is offered for those details.
6. If it does not appear, FedEx will not return this service through their API either, and it will not display in the plugin.

Understanding service availability at fedex.com helps distinguish between plugin/configuration issues and actual FedEx service restrictions.

How can I confirm that the FedEx Ground Economy rates are being successfully retrieved after adjusting the Hub ID setting?

After adjusting the Hub ID setting, confirm successful retrieval of FedEx Ground Economy rates by:

1. Navigating to your WooCommerce cart or checkout page.
2. Selecting shipping options and verifying that FedEx Ground Economy (Smart Post) rates now appear as available shipping methods.
3. If rates do not appear, enable Debug Mode in the plugin and generate a Diagnostic Report to review the FedEx API requests and responses.
4. Check the Diagnostic Report or plugin logs for the presence of the Ground Economy service in the returned FedEx API data.
5. Confirm no error messages related to the Hub ID or other special service parameters.
6. If necessary, share the report with PluginHive support for further verification.

Seeing the FedEx Ground Economy rate at checkout without errors confirms the correct Hub ID configuration and service availability.

Would deleting and reinstalling the FedEx plugin help resolve the missing FedEx Ground Economy rates?

Deleting and reinstalling the FedEx plugin will not resolve the issue of missing FedEx Ground Economy rates because:

• The plugin only displays shipping services returned live from the FedEx API based on your shipment details.
• If FedEx does not return the Ground Economy service for those shipment parameters, reinstalling the plugin has no effect on that response.
• The root cause is typically related to shipment details, packaging, account configuration, or FedEx API restrictions—not the plugin installation itself.

Hence, troubleshooting should focus on verifying shipment eligibility and FedEx account setup rather than reinstalling the plugin.

What should I check on the FedEx website when the PluginHive FedEx plugin does not return FedEx Ground Economy rates?

1. Log in to your FedEx account at fedex.com.
2. Use the shipment tools or rate calculator to input the exact shipment origin, destination, package dimensions, weight, and other relevant details that correspond to what you use in WooCommerce.
3. Verify whether FedEx Ground Economy is listed as an available shipping service for that shipment scenario.
4. If the service is unavailable on FedEx’s website for those details, the PluginHive plugin will also be unable to retrieve rates because it relies on FedEx’s API responses.

How do I set up FedEx SmartPost rates correctly in the PluginHive plugin?

1. Identify your FedEx SmartPost HUB assigned when you created your FedEx account.
2. Enter the correct FedEx SmartPost HUB information in the plugin settings under the FedEx configuration section.
3. Save the settings and test the shipping rates to confirm SmartPost rates are properly returned.

How do I obtain and configure the FedEx SmartPost Hub ID to receive SmartPost rates in the PluginHive FedEx plugin?

1. Contact FedEx directly and request the valid SmartPost Hub ID associated with your Ship From address. This ID is essential for SmartPost rate calculations.
2. Once you have the Hub ID (e.g., 5751-DALLAS), go to the FedEx plugin settings in your WooCommerce admin dashboard.
3. Navigate to the "Special Services" tab within the plugin settings.
4. Locate the SmartPost Hub ID setting and select the appropriate hub location corresponding to your Hub ID (e.g., DLTX Dallas for 5751-DALLAS).
5. Save the settings to apply the changes.

Has the WordPress update to version 6.8.2 caused the FedEx Ground Economy (Smart Post) shipping option to stop appearing in the PluginHive FedEx plugin?

The WordPress update to version 6.8.2 itself does not directly cause the FedEx Ground Economy service to disappear from the plugin. The absence of FedEx Ground Economy rates is typically related to configuration settings within the plugin or incorrect Hub ID settings rather than WordPress compatibility issues. Specifically:

• The FedEx Ground Economy (Smart Post) shipping option requires correct enabling of the service and accurate entry of the valid SmartPost Hub ID in the plugin’s Special Services settings.
• If the Hub ID is invalid or missing, the plugin will not retrieve Ground Economy rates, resulting in the option not appearing.
• Therefore, verify that the Ground Economy service is enabled in the plugin and the correct Hub ID is selected or entered as per FedEx's requirements.
• Ensure the Hub ID corresponds exactly with those accepted by FedEx’s API for your shipping origin.
• This was the cause in the reported cases where the service disappeared, not the WordPress upgrade.

What is the significance of selecting the correct SmartPost Hub ID in the FedEx plugin?

The correct SmartPost Hub ID is essential because:

• FedEx Ground Economy rates are calculated based on the specified SmartPost Hub ID, which identifies the regional FedEx sorting facility servicing your shipments.
• Using an invalid or mismatched Hub ID causes FedEx API to reject the service request or return no rates, preventing the plugin from displaying FedEx Ground Economy as a shipping option.
• Correct Hub ID selection ensures the plugin sends valid data to the FedEx API, allowing accurate rate retrieval and service activation.
• This hub ID must reflect the actual FedEx sorting hub that handles your shipments to comply with FedEx Ground Economy shipping rules.

Therefore, always confirm and use the correct SmartPost Hub ID as per FedEx’s official guidelines in the plugin.

Why is the FedEx Smart Post (now FedEx Ground® Economy) option missing from the checkout despite being enabled in the plugin settings after upgrading WordPress?

The FedEx Smart Post service, currently named FedEx Ground® Economy by FedEx, will only appear in your plugin’s available shipping options if the live FedEx API returns that service for the shipment details provided. Key points to check:

1. The plugin displays live shipping rates and services directly fetched from the FedEx API without any modification.
2. FedEx Ground Economy has strict packaging restrictions—maximum weight 70 lbs and each package dimension (length, width, height) cannot exceed 60 inches. If your shipment does not meet these criteria, the service will not be offered.
3. Verify on fedex.com directly (using the exact shipment addresses and package dimensions) whether FedEx Ground Economy is available for your shipments—if it does not appear there, it won’t appear in the plugin either.
4. Also, ensure the FedEx registration is fully completed in the plugin so the API integration is active.

If after verifying the above the service is still missing, you may need to submit a Diagnostic Report with Debug Mode enabled in the plugin to PluginHive support for further investigation.

How can I resolve the issue where FedEx SmartPost shipping options do not appear because of package weight or Indicia settings in the PluginHive FedEx plugin?

1. Check the SmartPost Indicia setting in the plugin’s configuration. If it is set to "Parcel Select," note that Parcel Select requires a minimum package weight of 1 lb.
2. Verify the actual package weight used in the cart or test shipment. If the weight is less than 1 lb (e.g., 0.01 lb), Parcel Select-based SmartPost will not return rates.
3. Change the SmartPost Indicia setting from "Parcel Select" to "Automatic" to allow the plugin to choose the appropriate Indicia based on the package weight and shipment details.
4. Save the changes and test shipping rates again; the SmartPost / Ground Economy Service should now be available for qualifying packages.

Could packaging settings in the plugin cause FedEx Ground Economy/Smart Post rates to not appear?

Yes, packaging details are critical for FedEx Ground Economy to appear as a shipping option. The service has specific packaging requirements:

• Maximum package weight must not exceed 70 lbs.
• Length, width, and height of packages cannot exceed 60 inches each.

If these packaging limitations are not met or not configured correctly in your WooCommerce product or shipping settings, the FedEx API will not return the Ground Economy service, and consequently, the plugin will not display it.

To resolve this:

1. Review your product and shipment package dimensions and weights in WooCommerce.
2. Ensure that shipping packages comply with FedEx Ground Economy size and weight restrictions.
3. Adjust packaging or product weight/dimensions accordingly and retest rates.
4. Enable Debug Mode in the plugin and check the returned API rates to confirm the presence or absence of the service.

Why is the FedEx Ground Economy shipping option not showing at checkout after updating the WooCommerce FedEx Shipping with Print Label plugin, even though the service is enabled and active in my FedEx account?

If the FedEx Ground Economy shipping option disappears from checkout after a plugin update despite being enabled in the plugin settings and active in your FedEx account, follow these steps to troubleshoot:

1. **Verify Plugin Settings**: Double-check that the FedEx Ground Economy service remains enabled in the plugin settings post-update, as updates may reset or alter configurations.
2. **Confirm FedEx Account Activation**: Ensure that your FedEx account still has the Ground Economy service activated and there are no service restrictions or changes on the FedEx end.
3. **Check Shipping Zones and Conditions**: Review your WooCommerce shipping zones and rules to confirm that Ground Economy is allowed for the shipping destinations and conditions relevant to your customers.
4. **Review Plugin and WooCommerce Compatibility**: Ensure that your WooCommerce version and other shipping-related plugins are compatible with the latest PluginHive FedEx plugin version.
5. **Clear Cache and Transients**: Clear your site cache and WooCommerce shipping transients, as caching might prevent updated services from showing correctly.
6. **Testing on Staging and Live Sites**: Test the availability of the Ground Economy option on both staging and live sites to isolate the issue.
7. **Contact Support with Details**: If all settings are correct and the issue persists, prepare to contact PluginHive support with site URLs, plugin version details, and screenshots for further assistance.

In many cases, such issues resolve by re-verifying the settings and clearing caches as updates can sometimes affect the display of shipping options.

How can I enable and use the FedEx Ground Economy shipping service with the WooCommerce FedEx Shipping Plugin with Print Label?

1. Confirm that FedEx has enabled the FedEx Ground Economy service on your FedEx account.
2. Verify the availability of FedEx Ground Economy for the shipping address and package details you plan to use:
3. In your WooCommerce admin panel, open the FedEx plugin settings and navigate to the “Rates & Services” tab.
4. Ensure FedEx Ground Economy is enabled or selected as an available service. The plugin fetches live rates directly from FedEx’s API, so if the service is enabled on your account and supported for the shipment parameters, it will automatically appear during checkout for customers.
5. Note that FedEx recommends the ideal package weight for FedEx Ground Economy shipments to be between 1 and 10 lbs. Shipments outside this range may not see the option.
6. Test a sample order with a package within this weight range to verify that FedEx Ground Economy rates appear correctly at checkout.

How can I address the "Insured Value is not allowed for SmartPost" error in the PluginHive FedEx shipping plugin?

To resolve the "Insured Value is not allowed for SmartPost" error, follow these steps:

1. Log in to your WordPress admin dashboard.
2. Navigate to the PluginHive FedEx shipping plugin settings.
3. Locate the "Insurance" option under the general settings tab.
4. Turn off or disable the "Insurance" option.
5. Save the settings and test shipping rates again on the checkout or cart page.

What does the distinction between FedEx Ground, FedEx Ground Economy (SmartPost), and FedEx Home Delivery mean for hazardous shipments in the plugin?

1. FedEx Ground: A standard ground shipping service that supports hazardous materials shipments with applicable Dangerous Goods and Residential Delivery surcharges. It is the only FedEx ground service returned by the plugin for HazMat products.
2. FedEx Ground Economy (SmartPost): A separate service that uses USPS for final delivery. It is distinct from FedEx Ground and typically does not support hazardous shipments. The plugin treats this as a different service, and it will not return hazmat-compliant rates under this service.
3. FedEx Home Delivery: A ground residential delivery service intended for non-hazardous consumer shipments. FedEx does not permit hazardous material shipments via Home Delivery, so this service will not be returned by the plugin if products are marked HazMat.
4. Consequently, for hazardous shipments such as lithium-ion batteries, the plugin limits shipping options to FedEx Ground only, reflecting FedEx’s operational and regulatory constraints. Awareness of these distinctions helps prevent confusion about shipping rates and available services.

Why do FedEx Ground and Ground Economy shipping options disappear when I add 3 or more fuel kits to my cart in the PluginHive FedEx shipping plugin?

This issue occurs because the plugin is using FedEx Standard boxes alongside your custom boxes in the packaging settings. FedEx does not offer Ground services when items are packed in FedEx Standard boxes. When you add 3 or more fuel kits, the rate calculation chooses one of the FedEx Standard boxes as the most efficient packaging, which causes the FedEx Ground and Ground Economy options to disappear. To resolve this:

1. Go to the FedEx plugin settings in your WooCommerce dashboard.
2. Navigate to the packaging settings.
3. Disable or remove the FedEx Standard boxes option.
4. Make sure only your custom boxes are enabled for packaging calculations.
5. Save the settings and test by adding 3 or more fuel kits to your cart to confirm that FedEx Ground and Ground Economy options now appear.

This ensures that the plugin calculates shipping rates using your custom boxes, which supports the availability of FedEx Ground shipping options regardless of cart quantity.

What should I do if FedEx Ground Economy is confirmed by FedEx but still does not show in the PluginHive FedEx plugin?

If FedEx has confirmed your account has access to FedEx Ground Economy but it does not show up in the plugin, take the following actions:

1. Enable Debug Mode in the plugin and generate a Diagnostic Report capturing the FedEx API request and response for the shipment.
2. Compare the API request parameters sent by the plugin against the sample or correct API request template provided by FedEx technical support.
3. Confirm the FedEx API credentials set in the plugin are current and authorized for Ground Economy service.
4. Make sure your shipment package details (weight and dimensions) comply with FedEx Ground Economy restrictions.
5. Confirm the plugin is updated to the latest version to ensure it supports the required API format and services.
6. Share the Diagnostic Report and your findings with PluginHive support for detailed troubleshooting.
7. Avoid uninstalling and reinstalling the plugin as this does not affect service availability returned by FedEx API.

Following these steps helps identify whether the issue is due to incorrect API requests, missing fields in the plugin, or something else that PluginHive can fix.

What is the correct way to set the Smart Post (FedEx Ground Economy) Hub ID in the PluginHive FedEx plugin if the Hub ID supplied by FedEx is not present in the drop-down list?

When your FedEx representative provides a Hub ID that is not available in the plugin’s Hub ID drop-down menu, follow these steps:

1. Identify the valid Hub ID in the drop-down that corresponds most closely or exactly to the one given by FedEx. For example, if FedEx provides "5929-CHCA" as the Hub ID but it is not listed, select "COCA Chino" from the drop-down, which corresponds to Hub ID 5929.
2. Refer to FedEx’s official API documentation for Ground Economy Hub IDs here: https://developer.fedex.com/api/en-us/guides/api-reference.html#ground%C2%AEeconomyhubids to match Hub IDs to location names.
3. Choose the appropriate Hub ID from the plugin drop-down based on this reference.
4. Save your plugin settings and test if FedEx Ground Economy rates are now retrieved successfully.

What are the distinctions between FedEx Ground, FedEx Ground Economy (SmartPost), and FedEx Home Delivery services concerning hazardous shipments in the WooCommerce FedEx Shipping Plugin?

1. FedEx Ground is the primary ground service that supports hazardous materials shipments with required Dangerous Goods and Residential Delivery surcharges. It is the only ground shipping service the plugin will return for DG shipments when allowed by FedEx policy.
2. FedEx Ground Economy (SmartPost) is a distinct service utilizing USPS for final delivery. It generally does not support hazardous material shipments and the plugin does not return hazmat-compliant rates under this service.
3. FedEx Home Delivery is a residential ground delivery service intended for non-hazardous consumer shipments. FedEx disallows hazardous materials shipments via this service, so the plugin excludes Home Delivery shipping options for products marked as Dangerous Goods.
4. Understanding these service differences is crucial to correctly configure product DG status in the plugin and to properly interpret available shipping options and surcharges at checkout.

How can I make the "FedEx Ground Economy" shipping service appear for my WooCommerce orders if it’s not showing up for any address?

1. Verify Availability on FedEx.com: Log in to your FedEx account at FedEx.com and check whether "FedEx Ground Economy" is available for the same shipment address and package details you are using in WooCommerce. FedEx rates and services depend on the origin, destination, and package specifics, so this step confirms if the service should be available.
2. Confirm Package and Address Details: Ensure the package dimensions, weight, and addresses you enter in WooCommerce match those tested on FedEx.com, as discrepancies can affect available service options.
3. Enable Plugin Debug Mode: In the PluginHive FedEx plugin settings, enable "Debug Mode" to capture detailed logs of the API interactions. This will help identify any issues fetching the rates from FedEx.
4. Reproduce the Issue: After enabling debug, try obtaining shipping rates again by entering the shipment details that previously did not show the "FedEx Ground Economy" option.
5. Submit a Diagnostic Report: Go to the "Help & Support" section within the plugin settings and submit a Diagnostic Report. Reference ticket number 280316 when sending the report to the PluginHive support team for faster assistance.

How can I configure FedEx SmartPost shipping correctly in the plugin?

1. Identify your FedEx SmartPost HUB location as assigned when you created your FedEx account. This is essential for SmartPost service rates to be returned.
2. In the plugin’s FedEx settings, enter your SmartPost HUB code or identification as required.
3. Ensure SmartPost is enabled in the list of FedEx services in the plugin.
4. Test shipping rates using a qualifying package and destination to verify SmartPost rates return correctly at checkout.

Does the PluginHive FedEx plugin support FedEx Ground Economy (formerly FedEx Smartpost), and how can I enable it?

Yes, the PluginHive FedEx plugin supports FedEx Ground Economy shipping service. To use this service, ensure that your FedEx account itself is enabled for FedEx Ground Economy by contacting FedEx or your FedEx IT representative. Once your FedEx account has this service activated, the plugin will be able to access and offer FedEx Ground Economy rates and shipping options. No additional plugin configuration is required beyond having an active FedEx account with this service enabled.

Can the name “FedEx Smart Post” shown in the plugin be changed to “FedEx Ground® Economy,” or is it populated automatically?

The service names displayed in the plugin are retrieved live from the FedEx API and shown as returned. The plugin itself does not modify or rename these services. Therefore:

• The "SMART_POST" service you see corresponds directly to FedEx Ground® Economy as named by FedEx.
• Renaming it manually within the plugin is not supported, as the label comes directly from FedEx’s service data.
• If you wish to display custom service names, that would require additional customization outside the plugin’s standard functionality.

Can PluginHive’s FedEx shipping plugin accommodate FedEx Ground Economy Simplified service?

Yes, PluginHive’s FedEx shipping plugin supports FedEx Ground Economy Simplified. You should coordinate with both your FedEx account representative and PluginHive support to ensure the correct FedEx services are enabled and configured within the plugin settings for accurate shipping quotes.

What should I do if I enable the FedEx Ground Economy service in the plugin but receive a "SmartPost hub ID is invalid" error?

If enabling FedEx Ground Economy results in a "SmartPost hub ID is invalid" error, use the following approach to fix it:

1. Double-check the Hub ID selected in the Special Services settings of the PluginHive FedEx plugin.
2. Validate the Hub ID with official FedEx documentation or your FedEx representative to ensure it is correct and active.
3. If your exact Hub ID from FedEx is not in the plugin’s drop-down list, select the closest valid option linked to the Hub ID number you were given (e.g., "5929-CHCA" corresponds to selecting "COCA Chino").
4. Save the settings after changing the Hub ID selection.
5. Retry retrieving FedEx Ground Economy shipping rates on your WooCommerce store.
6. If the error persists, confirm that all FedEx API credentials and account registration details in the plugin are correct and up to date.

Following this procedure resolves the invalid Hub ID error and restores FedEx Ground Economy rate availability.

What does the error message "SmartPost hub ID is invalid" mean and how can it be resolved in the PluginHive FedEx plugin?

1. Confirm the exact SmartPost Hub ID associated with your Ship From address by contacting FedEx customer support.
2. Enter or select the correct Hub ID in the plugin’s "Special Services" tab as per FedEx documentation.
3. Save the configuration and test the shipping rates again in the cart.

How can I resolve the "FedEx Create Shipment Error: Invalid Smart Post Detail" error when handling an order with the Free Shipping method?

1. Verify that you are not using SmartPost shipping service settings for orders that do not qualify for it.
2. Check the shipment details specifically related to SmartPost (such as Hub ID, Indicia, and Ancillary Endorsement) in your plugin configuration or order information.
3. If you do not intend to use SmartPost, ensure that the shipping service selected for the shipment is compatible and correctly set in WooCommerce and the PluginHive plugin.
4. Correct any missing or incorrect SmartPost-specific fields before creating the shipment.
5. If you need further help, share the details of your SmartPost configuration or the exact steps leading to the error for more precise guidance.

What should I do if the FedEx SmartPost shipping option is still not visible on the cart page after adding the SmartPost Hub ID in the plugin?

1. Double-check that the SmartPost Hub ID has been correctly selected and saved in the "Special Services" tab of the plugin settings.
2. Verify that the shipment is domestic (SmartPost does not support international shipments).
3. Ensure that all other plugin settings related to FedEx shipping methods are correct and no conflicting settings are enabled.
4. Enable the plugin’s “Debug Mode” and place a test order to generate diagnostic logs. Submit a diagnostic report for assistance if the problem persists.
5. If you cannot resolve the issue yourself and internal troubleshooting is inconclusive, provide support staff with site access (temporarily without 2FA) so they can directly verify configuration and errors.

What causes FedEx Ground Economy not to show up as a shipping option on my WooCommerce cart and checkout pages?

FedEx Ground Economy will not appear on the cart and checkout pages when:

1. The shipment details entered (package dimensions, weight, destination) do not meet the service’s eligibility criteria.
2. Your FedEx account registration and FedEx API credentials in the plugin are incomplete or missing required permissions.
3. The FedEx API does not return the Ground Economy service in its live response for the specific shipment.
4. FedEx Ground Economy is regionally unavailable for the selected ship-from or ship-to addresses.
5. Packaging settings in WooCommerce or the plugin are misconfigured, causing invalid package requests.

To troubleshoot this:

• Verify shipment parameters and packaging comply with FedEx Ground Economy rules.
• Check FedEx API rates on fedex.com for your shipment details to confirm the service is offered.
• Ensure plugin is connected and registered correctly with FedEx.
• Enable Debug Mode and review Diagnostic Reports to identify what services FedEx API returns.
• Contact PluginHive support if the FedEx API returns Ground Economy but the plugin does not display it.

This multi-step verification ensures the service is expected by FedEx and properly accessed by the plugin.

Why are shipping rates and labels not generated for FedEx Ground Economy in the PluginHive FedEx WooCommerce plugin despite the service being enabled in my FedEx account?

1. Confirm you are using the latest version of the PluginHive FedEx plugin (version 7.1.7 or newer).
2. Enable “Debug Mode” in the plugin settings under the General tab to capture detailed logs.
3. Attempt to retrieve rates or generate a label using FedEx Ground Economy within WooCommerce.
4. Generate and submit a Diagnostic Report via the “Help & Support” page in the plugin, which includes your debug logs for detailed review.
5. Separately, log in directly to your FedEx account at fedex.com and verify that FedEx Ground Economy is offered for the exact shipment origin, destination, and package specifications you use through the plugin. This confirms whether FedEx’s service availability matches your shipment scenario.

The FedEx Ground Economy service is not showing in the plugin, but FedEx technical support confirms the account has access to it and shows that the plugin isn’t pulling the service. What steps should I take to verify if the plugin is correctly using the FedEx API?

To verify and resolve this issue, follow these steps:

1. **Enable Debug Mode** in the PluginHive FedEx plugin settings to log all API requests and responses from FedEx.
2. Reproduce the issue by attempting to retrieve rates on your cart or checkout page.
3. Access the plugin’s "Help & Support" page and generate a **Diagnostic Report** that includes the logged API communication.
4. Review the logs to confirm if requests include parameters correctly formatted for FedEx Ground Economy and if the FedEx API response contains the service.
5. Compare the API request payload and response with the example template or output provided by FedEx technical support to identify missing parameters or discrepancies.
6. Ensure that your FedEx API credentials configured in the plugin are current, correct, and fully authorized for all desired services.
7. If discrepancies exist (missing parameters, outdated endpoints, or credential issues), update the plugin to the latest version and verify FedEx account registration is completed.
8. Share the Diagnostic Report with PluginHive support for deeper investigation and assistance.