FedEx Label Generation – WooCommerce Shipping Plugin for FedEx FAQs

Why is the Shipper Information not being masked on FedEx shipping labels generated by the WooCommerce FedEx Shipping plugin, and what options can be masked instead?

• Customs Value
• Duties And Taxes Payor Account Number
• Secondary Barcode
• Shipper Account Number
• Terms And Conditions
• Transportation Charges Payor Account Number

Why do I need an add-on to generate multiple shipping labels for one SKU when the FedEx WooCommerce plugin documentation shows it can create multiple labels for orders with multiple products?

The FedEx WooCommerce plugin’s native functionality allows generating multiple labels only when an order contains multiple different products (SKUs), producing one label per product. However, it does not support splitting a single product (one SKU) into multiple shipping boxes with separate labels. To achieve multiple shipping labels for different boxes containing the same SKU, you must use the "Add More Shipping Fields" add-on alongside the FedEx plugin. This add-on enables defining multiple box dimensions and weights for a single SKU and generating corresponding shipping labels accordingly.

Why are the sender and recipient addresses flipped on the FedEx shipping labels generated by the PluginHive plugin in WooCommerce?

The sender and recipient addresses appear flipped because the Ship From Address preference in the PluginHive plugin settings is configured as "Shipping Address." This setting causes the plugin to use the shipping address as the origin (From) address and the store’s origin address as the destination (To) address on the labels, which reverses the intended display.

What steps should I take when the shipping labels are not generated automatically after order placement in the WooCommerce FedEx Shipping Plugin?

To enable and troubleshoot automatic shipping label generation in the WooCommerce FedEx Shipping Plugin, follow these steps:

1. Go to your WooCommerce Dashboard > FedEx Settings > Label Generation.

• **Generate Packages Automatically After Order Received**
• **Generate Shipping Labels Automatically After Order Received**

3. The plugin automatically generates shipping labels only for orders with the status set to **Processing**. Ensure: – Your store workflow is configured so that orders move immediately from Pending Payment to Processing once payment is received.

4. If necessary, clear any site caches to eliminate stale data.

5. Conduct a test order with FedEx selected as the shipping method to verify if labels generate automatically upon order status change to Processing.

• Review any conflicts with other plugins or customizations.
• Verify FedEx account credentials and plugin licensing validity.
• Record your order status and label generation process for further diagnostic support.

7. Refer to PluginHive’s official knowledge base article on auto label printing for additional tips: https://www.pluginhive.com/knowledge-base/setting-woocommerce-fedex-shipping-plugin/#auto_label_printing

Following these steps ensures the plugin triggers shipping label creation automatically after order receipt and payment confirmation.

What should I do when I receive an order on my WooCommerce store using the PluginHive FedEx Shipping plugin, and how can I generate FedEx shipping labels?

1. Review the order details in your WooCommerce admin panel.
2. Place a test order initially to familiarize yourself with the process.
3. Navigate to the PluginHive FedEx Shipping plugin settings and access the shipping label generation section.
4. Generate the FedEx shipping label directly from the order page using the plugin’s interface.
5. Once the label is generated, print it and attach it to your shipment.
6. If needed, you can void the shipping label created during testing to avoid charges.

What is the recommended process to handle orders and generate FedEx shipping labels using the PluginHive WooCommerce FedEx Shipping plugin?

To prepare for order management and FedEx label generation, follow this recommended process:

1. Place a test order on your WooCommerce store.
2. After receiving the test order, navigate to the orders page in WooCommerce admin.
3. Use the WooCommerce FedEx plugin’s integrated tools to generate FedEx shipping labels directly from the order details.
4. Print FedEx shipping labels and prepare shipments accordingly.
5. If needed, void any shipping labels created during testing or trials to avoid shipping charges.
6. Refer to the official knowledge base article with step-by-step instructions and screenshots:

This walkthrough will help you understand the full order to shipment flow using the plugin.

What information should I provide to PluginHive support when I cannot generate FedEx shipping labels through the WooCommerce plugin?

1. Your WooCommerce store’s admin URL where the plugin is installed.
2. Specific order numbers for which shipment labels fail to generate.
3. Confirmation that you have enabled “Debug Mode” in the plugin settings and submitted a Diagnostic Report via the “Help & Support” page (if applicable).

Should I generate shipment labels for orders that have already been shipped using the PluginHive FedEx WooCommerce plugin?

No, it is not recommended to generate shipment labels for orders that have already been shipped, as this will result in additional shipping charges from FedEx. Only create labels for orders that are ready to be shipped to avoid duplicate charges and maintain accurate shipping records.

Is it possible to automatically attach the generated shipping label in both warehouse and customer emails using the PluginHive WooCommerce FedEx Shipping Plugin?

The plugin can automatically share generated shipping labels with customers via email. However, to automatically send shipping labels to a warehouse or vendor email as well, you need to use a compatible multi-vendor solution, such as PluginHive’s WooCommerce Multi Vendor Shipping Addon, which supports emailing shipping labels to vendors alongside customers.

How does the "WooCommerce Shipping Plugin for FedEx" interact with the "WooCommerce Product Bundles" plugin, and why might bundle products generate multiple packages?

1. Review and configure your parcel packaging method in the shipping plugin’s settings to ensure bundle items are grouped into one package if desired.
2. Test after plugin updates since improvements or fixes in related plugins can affect packaging behavior.

How do I set up FedEx account integration in the PluginHive WooCommerce FedEx Shipping Plugin to generate shipping labels?

To integrate your FedEx account with the PluginHive WooCommerce FedEx Shipping Plugin and generate shipping labels, follow these steps:

1. **FedEx Compatibility Registration:** The plugin no longer requires you to send credentials for label certification separately because it supports FedEx Compatible solution registration.

2. **Add FedEx Account Details:** Within the plugin settings, add your FedEx account number and billing address accurately.

• Navigate to the official FedEx registration page linked within the PluginHive knowledge base article:
• Acknowledge and agree to the terms and conditions.
• Click "Agree and Continue" to finish the registration process.

4. **Verify Registration:** Once registration is completed successfully, you will be able to generate FedEx shipping labels directly from the plugin without any issues.

5. **Assistance:** If you encounter any difficulties during registration or label generation, contact PluginHive support for step-by-step help.

This process eliminates the need to submit FedEx label certification credentials manually and streamlines label creation within your WooCommerce store.

How do I properly generate FedEx shipping labels using the PluginHive WooCommerce FedEx Shipping plugin?

1. Install and activate the PluginHive FedEx Shipping plugin in your WooCommerce setup.
2. Configure your FedEx account and plugin settings under the plugin’s General tab.
3. After confirming shipping settings are correct, go to your WooCommerce Orders page.
4. Select the order for which you want to generate a shipping label.
5. Use the label generation option provided by the PluginHive FedEx plugin in the order details.
6. The plugin will communicate with FedEx API to create and generate a label.
7. Download or print the generated label as needed.

How do I generate FedEx shipping labels using the PluginHive WooCommerce FedEx shipping plugin?

1. Ensure the plugin is correctly configured with your FedEx account credentials and shipping settings.
2. Navigate to your WooCommerce orders page and select the order you want to ship.
3. Review and confirm package details, shipment dimensions, and weight as configured for the order.
4. Use the “Create Shipping Label” option provided directly by the PluginHive FedEx plugin in your WooCommerce order interface. This feature will call FedEx APIs to generate labels based on your account and packaging configurations.
5. Download and print the generated FedEx label for attachment to your shipment.

How do I ensure the WooCommerce FedEx Shipping Plugin automatically assigns FedEx shipping options and generates labels when an order is placed?

To enable automatic assignment of FedEx shipping options and label generation in WooCommerce FedEx Shipping Plugin:

1. FedEx Account Setup: – Confirm accurate API credentials and account details in the plugin.

2. Shipping Method Configuration: – Activate and configure FedEx shipping methods in each relevant shipping zone.

3. Enable Automatic Label Printing: – In plugin settings, enable the option for automatic label creation or ‘Print Label Automatically’ when orders are placed.

4. Set Default Shipping Service: – Define a default FedEx shipping service to assign automatically if customers do not select one explicitly.

5. Checkout Page Verification: – Make sure the shipping method selection is visible or defaulted appropriately on checkout.

• Test the workflow by placing a test order.
• Confirm the label prints automatically or label files are generated in the order details.

7. Resolve Errors: – Enable logging/debug mode to track any API or plugin errors if automatic processes fail.

By completing these steps, label automation and FedEx shipping service assignments should work seamlessly during order placement.

How can I securely provide PluginHive support with access needed to troubleshoot issues related to generating shipping labels on my WooCommerce site?

1. Create a new WordPress user with Administrator role specifically for support purposes.
2. Use [email protected] as the email address for this user to identify the support account.
3. If your site’s WordPress language is not English, temporarily switch the site language to English for clear communication.
4. Share the WordPress site’s admin login URL, the new admin username, and password with PluginHive support via the support ticket or email thread.
5. Provide the order number(s) related to the shipping issues, and grant permission within your WooCommerce and plugin settings for the support user to generate shipping labels on those orders.

How can I link FedEx tracking numbers generated in Fishbowl back to WooCommerce so customers receive tracking updates?

The WooCommerce FedEx Shipping Plugin with Print Label does not handle FedEx labels or tracking numbers generated outside WooCommerce, such as in Fishbowl. To push tracking numbers from Fishbowl to WooCommerce so that customers get updated, you must use a dedicated WooCommerce functionality or plugin to receive and store shipment tracking details. Specifically:

1. The standard WooCommerce REST API does not natively support shipment tracking endpoints.
2. To add and manage tracking numbers in WooCommerce orders via API, you typically need the **WooCommerce Shipment Tracking** extension or a similar plugin that exposes shipment tracking endpoints.
3. Fishbowl’s attempts to POST tracking data to URLs like `/wp-json/wc/v1/orders/{order_id}/shipment-trackings` fail with a 404 error because no such endpoint exists without the tracking plugin installed.
4. The **WooCommerce FedEx Shipping Plugin with Print Label** does not expose tracking numbers via WooCommerce’s REST API and does not create the necessary API endpoints.
5. Therefore, to enable syncing of tracking numbers generated externally (like in Fishbowl) back into WooCommerce:

• Install and activate the **WooCommerce Shipment Tracking** extension or a similar shipment tracking plugin that adds tracking API support.
• Configure the plugin according to its documentation.
• Use the API endpoints provided by the shipment tracking plugin to push tracking numbers from Fishbowl to WooCommerce orders.

How can I generate FedEx shipping labels with 300–600 DPI resolution required for FedEx label certification using the PluginHive WooCommerce FedEx Shipping plugin?

The PluginHive WooCommerce FedEx Shipping plugin does not modify or alter label resolution or size. It downloads shipping labels exactly as provided by FedEx’s system. Currently, the labels generated via the plugin’s SOAP-based Web Service account registration process are typically at 160 DPI, which is standard from FedEx. There is no additional method within the plugin to increase label resolution to 300–600 DPI. Importantly, FedEx does not require you to submit shipping labels for certification. Instead, ensure that you have completed the FedEx-compatible account registration process within the plugin. After generating the shipping label, schedule a FedEx Pickup for your order and send the package to FedEx. This process complies with FedEx standards, and the labels generated via the plugin are accepted by FedEx despite the DPI level. If you require live labels directly from FedEx, use the plugin’s built-in FedEx SOAP API integration. Note that the plugin is not yet compatible with the FedEx REST API, which might provide different label outputs, and there is no ETA for this feature yet. For more information on setting up the FedEx account registration process, refer to: https://www.pluginhive.com/knowledge-base/setting-woocommerce-fedex-shipping-plugin/#donot_have_fedex_meter_number

How can I ensure that the commercial invoice generated by the WooCommerce FedEx Shipping Plugin displays the correct order currency amount (EUR) instead of the store currency (HUF) when using multiple currencies in WooCommerce with WPML?

To have the commercial invoice display the correct order currency amount (EUR) rather than defaulting to the store currency (HUF), consider the following:

1. The WooCommerce FedEx Shipping Plugin currently shows commercial invoice values based primarily on the **store currency** rather than the individual order currency. This causes amounts to appear in HUF if the store currency is set to HUF, even for orders priced and paid in EUR.

2. The plugin’s current design shows all commercial invoice values in the store currency and does not natively support showing the invoice entirely in the order currency (EUR), unless the Fox Multi-Currency plugin by WPML is integrated. This plugin is currently the only officially supported solution for representing order currency (not store currency) in commercial invoices.

1. To address this limitation:
2. In absence of Fox Multi-Currency, the commercial invoice will reflect the store currency values, causing mismatches like the freight charge being displayed in the order currency while other amounts remain in store currency.

1. After confirming plugin updates and configuration:
2. If you encounter inconsistent currency codes or conversions on the commercial invoice, do not manually override the currency settings in the FedEx plugin alone but ensure all related multi-currency plugins are correctly configured and compatible.

7. If issues persist or customization is needed beyond plugin capabilities, coordinate with PluginHive support for advanced troubleshooting, preferably on a staging environment with FTP/SFTP access.

How can I ensure that dry ice information is correctly added and displayed on FedEx shipping labels using PluginHive?

1. In the PluginHive settings, go to the "Special Services" section and enable the "Ship Dry Ice" option.
2. For each applicable product, edit the product page and do the following:
3. Ensure the “Dry Ice” checkbox is enabled on each product if available.
4. These settings ensure the dry ice charge and notification appear on the FedEx label, such as the appropriate ASR message.
5. For detailed guidance, refer to the PluginHive knowledge base article here:

How can I ensure special characters like "&" in the company name appear correctly on FedEx shipping labels generated by the PluginHive WooCommerce FedEx Shipping plugin?

To correctly display special characters (such as “&”) in the company name or shipper’s address on FedEx shipping labels, you need to use PluginHive WooCommerce FedEx Shipping plugin version 7.1.2 or later. This version includes a fix that supports special characters in the shipper’s address, addressing the issue where such characters were not rendering properly on PDF labels.

1. Update your PluginHive WooCommerce FedEx Shipping plugin to version 7.1.2 or above via your WordPress admin dashboard.
2. Verify that the company name and address fields in the shipping settings include the desired special characters exactly as needed.
3. After updating and confirming input accuracy, generate a new shipping label to ensure the special characters appear correctly in the label PDF.

If you still face issues after updating, clear any caching and try regenerating labels, or contact support with details for further assistance.

This fix applies especially to newly registered FedEx accounts and their configurations within the plugin.

How can I automate the printing of FedEx shipping labels in my WooCommerce store so that labels are generated and printed automatically for each order?

The PluginHive WooCommerce FedEx Shipping plugin supports automatic generation and printing of FedEx shipping labels at the time each order is placed. You can configure the plugin to automatically generate the shipping label and send it to either the customer or the sender based on your preference. To enable and set up automatic label printing:

1. Install and activate the WooCommerce FedEx Shipping plugin by PluginHive.
2. Navigate to the plugin’s settings in your WooCommerce dashboard.
3. Locate the “Auto Label Printing” option within the FedEx shipping settings.
4. Choose your preferred recipient for the shipping label: customer or sender.
5. Enable the automatic label generation so that labels are created immediately once an order is confirmed.
6. Save the settings.

This automation helps prevent confusion and reduces missed label printing tasks. For detailed configuration and step-by-step instructions, refer to the PluginHive knowledge base article at: https://www.pluginhive.com/knowledge-base/setting-woocommerce-fedex-shipping-plugin/#auto_label_printing

Has the "invalid barcode" issue on FedEx labels generated by the WooCommerce FedEx Shipping Plugin been reported by other users or acknowledged as a known issue?

There have been no widespread reports or confirmed occurrences of the "invalid barcode" scanning error from other PluginHive customers as of the information available. The issue appears to be isolated or site-specific based on current support data. PluginHive has been unable to replicate the problem in their testing environments. However, if a user can provide detailed test data, order information, and access to their setup, PluginHive support will perform further investigation to rule out plugin-related causes or configuration issues. Users encountering this problem are advised to validate printing processes and consult with FedEx as well.

Does the WooCommerce Shipping Services plugin support generating return labels, and how can this be done?

1. Ensure the WooCommerce Shipping Services plugin is installed and properly configured with your carrier accounts.
2. Navigate to the order or shipping management section within the WooCommerce admin dashboard.
3. Locate the option for return label generation linked to the specific order requiring a return shipment.
4. Follow the plugin prompts to create and print the return shipping label.

Does the WooCommerce Shipping Plugin for FedEx support label creation when using Extensiv for order fulfillment?

The WooCommerce Shipping Plugin for FedEx generates shipping labels and tracking numbers using the FedEx API without requiring additional plugins. However, the plugin does not guarantee compatibility with Extensiv or any other third-party order fulfillment plugins. If you use Extensiv, integration and label creation compatibility are not assured. You may consider testing the plugin with your setup, and the plugin is covered by a 30-day refund policy if it does not meet your business needs.

Does the WooCommerce FedEx Shipping plugin from PluginHive support generating FedEx shipping labels, tracking, and other FedEx-related features for my WooCommerce website?

1. Displaying real-time FedEx shipping rates on the cart and checkout pages.
2. Paying for postage and printing FedEx shipping labels directly from within the WooCommerce admin area.
3. Automatically identifying the appropriate boxes needed to pack each shipment based on product dimensions.
4. Providing shipment tracking features so you and your customers can easily track FedEx shipments.

Does the PluginHive WooCommerce FedEx Shipping plugin generate commercial invoices and send them automatically to FedEx, or do I need to print the paper invoices manually?

The PluginHive WooCommerce FedEx Shipping plugin automatically generates commercial invoices for international shipments. It supports FedEx’s ETD (Electronic Trade Documents) feature, which means the commercial invoices are submitted electronically directly to the FedEx system without the need to print physical copies. This streamlines the shipping process by handling invoice submission digitally.

Does the FedEx Shipping Plugin have a Test Mode for generating and testing shipping labels?

The FedEx Shipping Plugin does not have a dedicated Test Mode for shipping label generation. Testing should be done using the Live Mode, where actual shipping labels are created via the FedEx API. To avoid unintended shipments or charges, after generating a test label, you should promptly **void the label** within the plugin or FedEx system to cancel the shipment. This procedure allows you to verify shipping label creation, integration, and workflow without incurring costs or dispatching packages. Always confirm that unused test shipments are voided to prevent erroneous processing.

Does pressing the "Create Shipment" button in the PluginHive FedEx WooCommerce plugin automatically generate a FedEx shipping charge?

Yes, once you press the "Create Shipment" button and a shipping label is successfully generated, your linked FedEx account will be charged for the shipping cost associated with the label. It is important to only create shipment labels for orders that have not yet been shipped, as label generation triggers FedEx billing immediately.

Can the PluginHive WooCommerce FedEx Shipping Plugin save generated labels to cloud storage services like Google Drive or Dropbox?

Currently, the PluginHive WooCommerce FedEx Shipping Plugin does not offer an option to save generated shipping labels directly to cloud storage solutions such as Google Drive or Dropbox.

Can shipments and labels generated by the PluginHive FedEx plugin be managed entirely within WooCommerce without needing to access the FedEx website?

1. Automatic label generation at order placement when configured properly.
2. Manual or bulk printing of shipping labels in WooCommerce by selecting orders and using bulk actions.
3. Label printing options, including 4×6 inch paper size selection (set print label size to PAPER_4X6).
4. Shipment tracking and management directly through WooCommerce order interface.

Can I use the "Pack Products Individually" option in the FedEx WooCommerce plugin to generate multiple shipping labels for multiple boxes containing the same SKU?

No, the "Pack Products Individually" option in the FedEx WooCommerce plugin packs each item separately, generating one shipping label per product with one SKU packed in one package. It does not support splitting a single product (one SKU) into multiple boxes with separate labels. To generate multiple shipping labels for a single SKU packed into different boxes, you need to purchase and use the "Add More Shipping Fields" add-on alongside the FedEx plugin. This add-on allows you to define multiple box dimensions and weights for one SKU and automatically generate corresponding shipping labels for each box.

Can I use my existing FedEx Zebra printer to print shipping labels generated through the WooCommerce FedEx Shipping Plugin?

Yes, you can continue using your FedEx Zebra printer to print shipping labels created by the plugin. The plugin supports printing labels through your existing Zebra printer without any additional compatibility issues.

Can I manually create shipping labels without a web sale using the PluginHive WooCommerce FedEx Shipping plugin?

Yes, you can manually add WooCommerce orders to your site and generate shipping labels for those orders even if they are not web sales. The plugin supports both automatic label generation for online orders and manual label generation for orders entered manually, providing flexibility in managing your shipments.

Are the FedEx shipping labels generated via PluginHive’s WooCommerce integration visible in my FedEx online account dashboard?

No, the shipping labels (waybills) created through the FedEx Shipping API using PluginHive’s WooCommerce tools do not appear or list in your FedEx online account dashboard. Although you can generate and print these labels within your WooCommerce admin, FedEx’s website does not display these API-created labels directly. However, you can track shipments on the FedEx website using the Tracking ID associated with each label.

After generating shipping labels using the WooCommerce FedEx Shipping Plugin, do I need to obtain label certification from FedEx or share any cover sheets?

No, you do not need to perform label certification or share cover sheets with FedEx. The plugin is FedEx certified and complies fully with FedEx requirements, so label certification is handled internally. Once you generate the label via the plugin, it is ready for shipment without any additional FedEx paperwork.

Why do I get the error "ShippingChargesPayment Payor – The payor's account number is invalid" when generating FedEx shipping labels, even though shipping charges are set to "Sender"?

1. Verify your FedEx account number with FedEx to ensure it is correct and exactly 9 digits.
2. Re-register the FedEx account number in the PluginHive shipping plugin using the valid 9-digit number.
3. After re-registration, attempt to generate the shipping label again. This should clear the error and allow label printing.

Why do I get a "Meter number is not registered" error while creating a FedEx shipment label even though my meter number is correct?

1. Log in to your WooCommerce admin.
2. Navigate to the FedEx plugin settings.
3. Locate and enable the **Production Key** option to confirm you are using production credentials instead of test/sandbox credentials.
4. Save the settings and try generating the label again.

Why am I getting the error message "There is some error occurred while creating the shipment" and unable to create the FedEx shipping label in the PluginHive WooCommerce FedEx Shipping plugin?

This error commonly occurs due to a mismatch between the insured value and the customs value for the product shipment. To resolve this issue:

1. Verify you are using the latest version of the FedEx plugin (at least version 7.1.7).
2. Enable “Debug Mode” in the FedEx plugin settings to capture detailed error information.
3. Review the error logs or diagnostic report, which may indicate issues such as "Total Insured value exceeds customs value."
4. Go to the product edit page(s) for the item(s) in the order.
5. Check and update the insurance value fields to ensure they are not set higher than the customs value.
6. Save the product settings.
7. Retry creating the shipment label.

Adjusting the insured value to not exceed the customs value typically resolves this shipment creation error. If problems persist, submit a diagnostic report via the plugin’s "Help & Support" page for further analysis.

What should I do if the FedEx plugin was previously connected and working but now throws errors when creating labels after reactivation, without successfully re-registering again?

If the FedEx plugin was previously connected and working but starts throwing errors when creating labels after being reactivated, you do not necessarily need to re-register if the previous settings remain intact. Instead, follow these troubleshooting steps:

• Go to the plugin’s General Tab.
• Enable the "Debug Mode" option.

2. Reproduce the issue by attempting to create FedEx labels again.

• Navigate to the "Help & Support" page within the plugin settings.
• Submit the diagnostic report as per the instructions there.

4. Provide the PluginHive support team with the diagnostic report and specifics about the orders facing label creation issues, especially for bulk operations.

This approach helps PluginHive support analyze the actual errors without losing your previous configuration. Re-registration is only necessary if the plugin cannot authenticate or connect properly with FedEx’s APIs.

What should I do if my WordPress site shows a fatal error ("Call to a member function get_billing_country() on null") related to shipment label creation?

1. Review the function in your active theme’s `functions.php` file at the line indicated by the error (e.g., line 846).
2. Ensure that the order object is properly loaded before calling methods like `get_billing_country()`. Add null checks or validations to prevent this error.
3. If custom code is interacting with the PluginHive FedEx plugin, verify that the order data passed to the plugin matches expected formats and is fully loaded.
4. Temporarily switch to a default WordPress theme to confirm whether the error originates from your current theme.
5. Fix the code or consult a developer to resolve these PHP errors, as they can block label creation and cause 403 errors indirectly.

What should I do if I encounter an error requesting a shipper phone number when generating a shipment label in the PluginHive FedEx plugin, even though the number is already added?

1. Double-check the shipper phone number configured in the FedEx plugin settings and ensure it matches FedEx’s expected format.
2. Verify that the data is saved and reflected correctly in the plugin’s settings page.
3. If the problem persists, record the error details and provide the order number where it occurs.
4. Share this information with PluginHive support along with permission to generate the label for testing, so they can investigate and resolve any data validation or plugin integration issues.

What should I do if I encounter an error related to the production key or other errors during label generation with the PluginHive FedEx shipping plugin?

1. Deactivate and then reactivate the PluginHive FedEx shipping plugin in your WordPress dashboard.
2. Re-register your FedEx account within the plugin by navigating to the plugin’s registration section and completing the re-registration process. This ensures the plugin has up-to-date, valid credentials.
3. Avoid manually editing the FedEx account credentials within the plugin settings, as these credentials are securely masked and managed internally. Manual changes can cause authentication failures.
4. If the issue persists after these steps, gather relevant error messages and plugin logs to share with PluginHive support for further investigation.

What does the error "Not found any Service Code for the Order" mean when trying to create a FedEx label, and how can I resolve it?

1. The products in the order are missing essential weight and dimension details. Ensure each product in the order has weight and dimension values properly entered.
2. The order was placed using third-party shipping methods like Flat Rate or Free Shipping. In such cases, the plugin requires a default shipping service to be selected. To fix this, go to the plugin settings and configure the "Default service for domestic/international" option by selecting an appropriate FedEx service.

What does the "FedEx Create Shipment Error: Service is not allowed" message mean when generating a FedEx shipment label?

1. Verify service availability by using the FedEx Rate Finder tool: https://fedex.com/ratefinder/home
2. Enter the exact origin and destination addresses of your shipment to check what FedEx services are available.
3. Ensure that you select a FedEx service supported for your route in the plugin settings when creating the shipment label.
4. Confirm you are running the latest FedEx plugin version (7.1.3) for compatibility.
5. Additionally, check if special shipment features like Saturday Delivery are enabled within the plugin. Some FedEx services or shipment options (like Saturday delivery) may not be allowed for your specific shipment, causing this error. Disable such features and try generating the label again.

What does the "Carrier does not allowed ALCOHOL special service" error mean when printing FedEx labels for WooCommerce orders, and how can I resolve it?

This error indicates that FedEx is rejecting the shipment because the "Alcohol" special service is enabled in your shipment settings, but your FedEx account is not authorized for shipping alcohol under the specified classification. To resolve this:

1. Verify whether your shipments include alcohol products.
2. Check if you have enabled the "Alcohol" special service in your PluginHive settings and ensure the type is correctly set (e.g., LICENSEE).
3. Contact your FedEx account representative to confirm whether your FedEx account is approved or eligible to ship alcohol products under the selected special service.
4. If your account is not eligible, you need to disable the "Alcohol" special service in your shipping settings to avoid this error.
5. After making changes, attempt to print the shipping labels again.

Following these steps will help prevent FedEx from rejecting your shipments due to alcohol-related restrictions.

Is there a solution available for the TCPDF errors encountered during bulk printing of FedEx shipping labels in PluginHive's current product?

Currently, PluginHive’s core product does not fully support bulk printing of FedEx labels without encountering TCPDF errors, and the enhancements to resolve these issues are still in progress with no estimated completion date available. However, you can use an alternative PluginHive product called **WooCommerce Shipping Services**, which supports bulk printing of shipping labels without these errors. This product is subscription-based and offers a 14-day free trial. Additionally, PluginHive can extend a 1-month free trial as a goodwill gesture if you decide to switch to this product. For setup and usage, visit https://www.pluginhive.com/woocommerce-shipping-services/ and contact PluginHive support for any assistance.

How do I resolve the “Not found any Service Code for the Order” error when generating a FedEx label on a test order?

1. Ensure your FedEx account registration is fully completed using the updated registration process; no certification submission to FedEx is needed anymore. You can follow detailed instructions here: https://www.pluginhive.com/knowledge-base/setting-woocommerce-fedex-shipping-plugin/#Add_FedEx
2. In the plugin settings, go to WooCommerce → Settings → Shipping → FedEx → Label Generation. Set the Default Services for both Domestic and International shipments. This ensures labels generate correctly during bulk actions even if orders use third-party services.
3. Enable “Debug Mode” in the plugin, try generating the label again, then submit a Diagnostic Report via Help & Support for detailed troubleshooting.
4. Additionally, verify that each order contains valid shipper details—phone number, street address, and city—both in the order and the plugin’s general FedEx settings. Missing or invalid shipper info can cause label generation failures.

How can I resolve the error message when generating a FedEx shipment label using the PluginHive FedEx plugin?

1. Verify that you are using the latest version of the FedEx plugin (currently version 7.1.6). If not, update the plugin to the latest version.
2. If the error persists after updating, enable the plugin’s debug mode to gather detailed diagnostic information:
3. After reproducing the issue, go to the "Help & Support" page within the plugin settings.
4. Submit a Diagnostic Report through the provided option on that page. This report helps the support team analyze and troubleshoot the error effectively.
5. Provide additional relevant information requested by support, such as:

How can I monitor for errors or issues when generating FedEx return labels using PluginHive?

1. Enable debug mode in the PluginHive settings in your WooCommerce admin area.
2. Attempt to generate a return label. If an error occurs (such as invalid service for the destination), the debug mode will capture and display the specific error message, instead of silently failing.
3. Use the displayed error details to adjust the return label parameters, such as switching FedEx services or correcting address types.
4. This helps identify and resolve issues quickly, improving the label generation success rate.

Will the PluginHive FedEx plugin generate shipping labels for products that are excluded from FedEx rate calculations using the "Skip products" option?

No, the plugin will not generate shipping labels for products included under the "Skip products" section. Since these products are excluded from both rate calculations and shipping service selection, no shipping label will be created for them as part of the order fulfillment process.

Will license deactivation on the live site affect shipping rates and label generation?

• Shipping rates may not display or update properly in WooCommerce.
• You will be unable to create or print shipping labels through the plugin.
• The plugin’s FedEx integration features will effectively be disabled until the license is reactivated.

Will I be charged automatically for future renewals of the FedEx print label plugin?

Previously, the PluginHive FedEx print label plugin did not support auto-renewals, so you had to manually renew your subscription each time. Starting from the next expiration date after your current subscription, the system has transitioned to an auto-renewal model. This means future renewals will happen automatically without requiring manual intervention, and you will be charged automatically at each renewal period unless you cancel the subscription.

Will enabling the "Commercial Invoice" option in the PluginHive FedEx plugin automatically enable ETD? How do I then enable ETD?

No, enabling the **Commercial Invoice** option does not automatically enable ETD, but it is a prerequisite:

1. First, enable **Commercial Invoice** from the **International Forms** tab in the FedEx plugin settings.
2. After this, the option to enable **ETD** will become available—enable ETD manually.
3. Upload your Company Logo and Digital Signature, as these are required by the ETD process.
4. Verify that your FedEx account has ETD enabled by FedEx.
5. Save the settings to activate ETD for use with your shipments.

Will adding a flat-rate overnight shipping option slow down bulk label creation in the PluginHive FedEx plugin?

No, adding a flat-rate overnight shipping service by disabling its live FedEx pricing and applying a fixed charge does not slow down the bulk label generation process. Bulk printing and label generation in WooCommerce proceed efficiently regardless of shipping rate types configured. The flat rate option simply appears as a separate selectable shipping method and the plugin handles label creation normally for all selected orders during bulk processing.

Why is there confusion between support guidance and documentation on the label creation steps for PluginHive’s WooCommerce FedEx plugin?

The confusion often arises because the plugin provides a flexible workflow for label creation, allowing both detailed and quicker methods:

• Support guidance may emphasize mandatory steps like calculating cost or selecting services to ensure thoroughness.
• Documentation explains that some steps such as **Generate Packages** and **Calculate Cost** are optional and can be skipped if merchants prefer a faster process.

In reality, you can generate shipping labels by either following all steps for clarity or skipping some when familiar with the process. The key is that the plugin supports multiple workflows: detailed single order processing, bulk creation, or automatic label generation at checkout.

Understanding these distinctions helps avoid confusion. New users should follow the full process initially, then optimize workflow based on their needs.

Why is the print dialog box not appearing when printing labels from the Bulk Action or order screen, requiring me to save and download each label instead?

1. Clear your browser cache and cookies to eliminate any temporary conflicts.
2. Ensure your browser allows pop-ups and automatic print dialogs from your WooCommerce admin URL. Adjust pop-up blocker settings if necessary.
3. Verify that your PluginHive plugin and WooCommerce are up to date, as outdated versions might disrupt printing workflows.
4. Check for any recent changes in your browser or WordPress environment that may affect label printing functionality.
5. If the problem continues, consider printing labels by saving and downloading as a temporary workaround while further analysis is conducted.

Why is the PluginHive FedEx plugin not automatically printing shipping labels for my orders?

1. Review the shipping address details in the order, focusing on the state field.
2. Ensure the state code (e.g., CA for California) is correctly entered in the shipping address.
3. After updating the state code, attempt to generate the FedEx label manually through the plugin interface.

Why is the icon to print shipping labels no longer visible, and how can I fix it?

1. Open the specific order in your WooCommerce store.
2. Attempt to generate the shipping label again manually.
3. If the label still does not generate and the icon remains missing, enable "Debug Mode" to gather diagnostic information:

Why is the FedEx label creation not working after updating the PluginHive plugin and re-registering with FedEx?

If FedEx label creation is not working after updating the plugin and re-registering with FedEx, PluginHive's technical team is actively investigating the issue. Meanwhile, ensure that your plugin is configured with the correct and updated FedEx API credentials (API key, account number, and meter number). If you receive specific error messages or debug logs related to FedEx, share the order number and grant permission for PluginHive support to generate the label on your behalf for further troubleshooting.

Why is the "Label Generation" tab missing or not visible in the WooCommerce FedEx Shipping Plugin with Print Label by PluginHive, and how can this be addressed?

1. Provide the PluginHive support team with your WooCommerce admin site URL and the order numbers for which label generation is failing.
2. The support team can log in (with your permission and provided credentials) to diagnose the issue on your site directly and suggest temporary workarounds.
3. Keep track of any updates from PluginHive regarding fixes or patches that resolve this problem as they become available.

Why is it recommended not to use live FedEx integrations on staging sites for load testing or sample label creation?

Using live FedEx integrations on staging sites can lead to real FedEx account charges because shipping labels and transactions are processed in real-time with your FedEx account. Additionally, repeated or improper use from testing environments can trigger FedEx to block your IP for suspicious or excessive usage, causing service disruptions. Most carrier integrations avoid live transactions in staging environments to prevent these issues and protect client accounts. Instead, test in production cautiously or use dedicated staging licenses.

Why does the WooCommerce order status change to "Pending Payment" when I generate a FedEx shipping label using the PluginHive FedEx plugin, and how can I manage this behavior when using the WooCommerce Order Status Manager plugin?

1. Verify the order status workflow configured within the WooCommerce Order Status Manager to see if shipment-related actions trigger status changes automatically.
2. Adjust the status transition rules in the Order Status Manager to prevent status changes on shipment generation if undesired.
3. Test the shipping label generation after reconfiguring the status settings to confirm the order status remains appropriate.
4. If confusion persists, consult PluginHive support or WooCommerce Order Status Manager documentation for compatibility tips or specific integration guidance.

Why does the WooCommerce FedEx with Print Label plugin cause super expensive shipping costs, fail to work properly, or crash the website when the shipping location is updated?

1. Disable the "Debug mode" under the General tab of the plugin settings to avoid erroneous logs and possible instability.
2. Check for critical errors by navigating to WooCommerce > Status > Logs and selecting the FedEx logs. Review any errors present.
3. Ensure your WooCommerce and WordPress installations are updated to at least WooCommerce version 7.7.0; however, it is recommended to update to the latest WooCommerce version (currently 9.6.2) and the latest WordPress version. Using very old versions often causes compatibility issues leading to errors or crashes.

Why does the shipping label cost differ from the live shipping rate shown by the PluginHive FedEx plugin?

1. Verify if any changes were made to the order or package details after you checked the live rate.
2. Ensure you are testing on your staging site.
3. Enable the "Debug Mode" in the plugin settings (do not enable "Silent Debug Mode," only "Debug Mode").
4. Provide the product link and shipping address you used so the rates can be verified.
5. In the order details, click the "Calculate Cost" button to re-calculate the shipping.
6. Navigate to the "Help & Support" page in plugin settings and submit a Diagnostic Report with this information. This will help the support team analyze the rate discrepancy and assist you accordingly.

Why does the PluginHive UPS WooCommerce plugin not offer an option to select PDF files for label printing like the FedEx plugin?

The inability to select PDF files for UPS label printing in the PluginHive UPS plugin is due to a limitation imposed by the UPS API itself. UPS does not support direct PDF label generation via its API, unlike FedEx, so the plugin cannot offer an option to choose PDF as a label format. This limitation comes from UPS’s service and is not controlled by the PluginHive plugin.

Why does the PluginHive UPS WooCommerce plugin not allow selecting PDF files for label printing like the FedEx plugin does?

The UPS API used by the PluginHive UPS plugin does not support direct PDF label generation, which is why the plugin settings do not offer an option to choose PDF files for printing labels. This is a limitation imposed by the UPS service itself, not by the plugin.

Why does the plugin generate errors when I try to create a shipping label, and how can I resolve it?

1. Provide the specific order number for which the label generation fails.
2. Grant permission or ensure necessary access for the support team to attempt label generation on your site.
3. The support team will attempt to generate the shipping label directly on your website's backend to identify the root cause.
4. If the support team successfully generates the label, check the plugin configuration and permissions on your site for inconsistencies.
5. Confirm and communicate back any discrepancies, error messages, or plugin behavior to support for further guidance.

Why does the FedEx with Print Label plugin for WooCommerce not support shipping rates in Sri Lankan Rupee (LKR) and how can this issue be resolved?

The FedEx with Print Label plugin does not support the Sri Lankan Rupee (LKR) because FedEx's API returns an error indicating "Invalid currency type for total insured value" when LKR is used. This means FedEx currently does not recognize LKR as a valid currency code for shipping rate calculations. To resolve this issue:

1. Contact your FedEx Account Representative to inquire about the possibility of adding support or a currency mapper for Sri Lankan Rupee.
2. Add your FedEx Account Representative to the communication with PluginHive support.
3. PluginHive support will then engage with FedEx on your behalf to check the potential for enabling LKR currency support.
4. Until FedEx officially supports LKR, shipping rates using FedEx in WooCommerce cannot be processed accurately in that currency.

This collaboration is necessary because currency support depends on FedEx’s backend systems, not the plugin itself.

Why does the FedEx Ship Manager show “draft shipment incomplete” after generating a label via PluginHive?

1. The plugin does not automatically complete or submit the shipment on your behalf within FedEx Ship Manager.
2. To move the shipment from draft to completed status and notify FedEx for pickup, you must use the “Request Pickup” feature within the PluginHive FedEx plugin settings.
3. This Pickup Request ensures FedEx knows to collect your shipments and processes them fully in their system.

Why does the FedEx plugin fail to generate shipping labels in bulk for orders placed with other shipping methods, and how can I fix it?

1. Navigate to the FedEx plugin settings in your WordPress admin.
2. Go to the "Label Generation" tab.
3. Locate the "Default services" option and select the FedEx service you want to use as default for bulk label generation.
4. Save the settings.

Why does the error message "FedEx services missing. Label generation has been terminated" appear in the WooCommerce FedEx Shipping Plugin with Print Label, and how can I resolve it?

1. Verify that you have selected a valid FedEx service from the available options before generating the shipping label.
2. Double-check your plugin settings to confirm that FedEx services are properly configured and enabled.
3. Enable the "Debug Mode" in the plugin settings to capture detailed logs if the error recurs.
4. If the issue persists, generate a diagnostic report by going to the "Help & Support" section within the plugin and submit this report along with your purchase details for further investigation.

Why does the "WooCommerce Shipping Plugin for FedEx with Print Label" generate multiple tracking numbers for a single package after creating a shipment?

The plugin generates tracking numbers based on the number of packages created for an order. It automatically creates packages depending on the number of items in the order and the parcel packaging method configured in the plugin settings. Each package receives its own tracking number. Therefore, if an order is split into multiple packages (for example, due to product bundling or packaging rules), you will see multiple tracking numbers. To avoid multiple tracking numbers for a single shipment, ensure that your packaging settings consolidate items into a single package as needed.

Why does the "WooCommerce FedEx Shipping Plugin with Print Label" show an expiration warning if I purchased it as a one-time payment?

The WooCommerce FedEx Shipping Plugin is not sold as a one-time payment product. When you purchase the plugin, it includes 1 year of support and updates. After this initial period, the license must be renewed annually to continue receiving support and updates. This licensing model is clearly indicated on the product page. To renew your license, log in to your account at pluginhive.com, navigate to the "API Keys" section, and select the option to renew your license. This process ensures you have uninterrupted access to plugin updates and support services.

Why does the "Print Label" button not display when I press "Create Shipment" in my FedEx plugin, even though label generation worked in the test environment?

1. Confirm you have activated the FedEx plugin license on your live website. Note that a single license can only be active on one domain (test or live), and must be active for the plugin to function.
2. Verify you are using the latest FedEx plugin version (7.1.5). If not, update the plugin to this version.
3. Enable “Debug Mode” in the FedEx plugin settings. Then, try generating the label again to capture detailed logs.
4. If the problem continues, go to the "Help & Support" page within the plugin and submit a Diagnostic Report to the PluginHive support team for further assistance.

Why does pressing the Print button download the shipping label file instead of printing it directly, and how can I print ZPL labels correctly?

ZPL label files cannot be directly opened or printed from a browser due to the nature of the ZPL format itself, not due to any limitation of the PluginHive plugin. When you press the Print button, the ZPL label file is downloaded to your system. To print this file, you need to ensure your printing setup and Zebra printer are configured to recognize and print ZPL files directly from your computer. Any standard ZPL-compatible Zebra printer should be able to handle these downloaded files. If direct printing from the browser is required, consider switching the label format to PNG or PDF, which can be displayed or printed more easily from the browser or PDF viewer. However, PluginHive does not support automatic printer configuration or direct printing of ZPL files from the browser.

Why does PluginHive’s FedEx label generation still select Saturday delivery if I have unchecked the Saturday delivery option in settings?

1. Under the plugin’s "Label generation" tab, verify that the "Saturday delivery" checkbox is definitely unchecked and saved.
2. Understand that orders placed on a Friday with next-day delivery may trigger Saturday delivery automatically if that service is available.
3. To test, place a sample order on a Friday after disabling Saturday delivery and check if the label still includes Saturday delivery.

Why does my Zebra Thermal Printer prompt me to choose a program to open ZPLII files instead of printing directly, and how can I fix this?

The prompt to select a program for opening ZPL II files occurs because your computer treats the .ZPL file as a regular document rather than sending it directly to the printer. To fix this:

1. Ensure the plugin license is active and the plugin is updated to the latest version.
2. Configure your system to send .ZPL files directly to the Zebra printer instead of opening them:
3. On Windows, you can associate the .ZPL file extension with a script or application that sends the file to the Zebra printer automatically.
4. Avoid manually opening .ZPL files with text editors or other software; they should be sent directly as print jobs.
5. Consult the Zebra printer manual or support resources for specific instructions on raw ZPL printing setup.

Implementing these steps will enable direct printing of ZPL files without prompts, streamlining your label printing process.

Why does my Zebra Thermal Printer prompt me to choose a program to open ZPL II files, and how do I configure it to print labels directly?

1. Ensure your printer supports ZPL II language and is correctly connected via network or USB.
2. Configure your system or printing software to send .ZPL files directly to the printer without opening them in any program. This may involve:
3. Avoid manually opening .ZPL files with text editors or other applications, as these are not print managers and will prompt for program selection.
4. Optionally, associate the .ZPL file extension with a script or utility that automatically sends the file to the printer when opened.
5. Consult your Zebra printer’s manual or official support resources for precise instructions on enabling raw ZPL printing.

Why does my PluginHive account show "0 out of 1" activated even though I have activated the plugin on my WooCommerce site, and the client cannot generate a shipping label?

1. Enable the “Debug Mode” option in the PluginHive plugin settings on your WooCommerce site.
2. Attempt to reproduce the issue by trying to generate a shipping label again.
3. After reproducing the issue, navigate to the "Help & Support" page within the plugin settings.
4. Submit a Diagnostic Report through this page, including the reference ticket number provided by support (e.g., 289751).
5. Once submitted, the PluginHive support team will investigate the diagnostic data to identify and resolve the root cause of the activation display issue and the label generation failure.

Why does my live FedEx shipping label not show the same shipping method details and codes as my test label in the PluginHive WooCommerce FedEx plugin?

The difference in label details is due to the FedEx service selected at the time of label creation:

• The **test label** you created likely used a FedEx Express service (e.g., Express Saver or Standard Overnight), which includes more detailed information such as shipping method and codes.
• The **live label** you generated used a FedEx Ground service, which by design does not display those additional service details on the label.

If you require the detailed information on your shipping label, create the label using an Express service option instead of Ground. To do this:

1. When generating the label, after calculating cost, select a FedEx Express service from the list (e.g., Standard Overnight, Express Saver).
2. Confirm and create the shipment; the resulting label will include the detailed shipping information.

Why do I see the error "No FedEx label found on selected order" when trying to generate the invoice and label on the dashboard?

This error occurs when you try to print a FedEx shipping label without generating it first. Labels must be created before they can be printed. To resolve this, you need to generate the shipping label for the order by following the step-by-step label creation process outlined in the PluginHive knowledge base article titled “How to Generate and Print FedEx Labels.” After successfully generating the label, the system will allow you to print it. Ensure you follow the instructions for generating labels carefully before attempting to print.

Why do I receive a 404 error when saving settings in the "WooCommerce Shipping Plugin for FedEx with Print Label," and how can I resolve it?

1. Ensure your WordPress and WooCommerce versions are up to date.
2. Verify your PHP settings such as `max_input_vars`, `max_execution_time`, and `post_max_size` are sufficiently high.
3. Check if your server's mod_security rules are triggering false positives, particularly rule 922130, which flags FedEx plugin parameters like `boxes_name[FEDEX_SMALL_BOX:2]`.
4. Work with your hosting provider or server admin to whitelist or exclude this mod_security rule for your site or the plugin’s form requests. Note that the plugin’s data structure cannot be altered since these nested arrays are essential.
5. After adjusting the security settings, test saving the plugin settings again. This approach typically resolves 404 or 403 errors caused by security modules blocking valid plugin data submissions.

Why do I get the error message "No FedEx label found on selected order" when trying to print a label?

1. Generate the FedEx shipping label for the order before attempting to print it.
2. Refer to the label generation guide here: https://www.pluginhive.com/knowledge-base/setting-woocommerce-fedex-shipping-plugin/#print_first_fedex_label
3. After successfully generating the label, you can then proceed to print it without encountering this error.

Why do I get the error "Uncaught Exception: Could not locate PDF" when trying to bulk print FedEx shipping labels as PDFs in the WooCommerce FedEx Shipping plugin?

This error occurs because the plugin cannot write the generated PDF label files to the /wp-content/uploads/ directory on your WordPress site. The WooCommerce FedEx Shipping plugin temporarily saves these PDF files in this directory during bulk label printing. If this directory does not have writable permissions, the plugin fails to save the files and therefore cannot locate the generated PDF, causing the error.

1. Access your site’s file system via FTP, cPanel file manager, or your hosting control panel.
2. Navigate to your WordPress installation’s `/wp-content/uploads/` directory.
3. Check the folder permissions. They should be set so that the web server user has write access. Common permission settings are 755 or 775; if unsure, consult your hosting provider.
4. Adjust the permissions to make the folder writable. You can usually do this by right-clicking the folder and selecting “Change Permissions” or by using the `chmod` command if you have SSH access.
5. After updating permissions, try bulk printing the FedEx shipping labels again from the WooCommerce orders listing.

Once the /uploads directory is writable, the bulk print label functionality should work without errors.

Why do I get the error "No FedEx label found on selected order" when trying to print the commercial invoice, even though the label is generated?

1. Ensure that the commercial invoice is generated on the order page and not just the shipping label.
2. If generating the commercial invoice through the Bulk Actions caused the error, try generating it directly on the specific order page.
3. If issues persist, void the existing shipment and regenerate the FedEx shipping label and commercial invoice.

Why do I get the error "No FedEx label found on selected order" when trying to print a commercial invoice, even though the label appears to be generated and printable?

1. Avoid generating the commercial invoice directly via Bulk Actions if it hasn't been created yet.
2. Instead, ensure the shipping label and commercial invoice are generated correctly for the order from within the order details or by regenerating the label if necessary.
3. If an error happens, consider voiding the shipment for that order and generating the shipping label again through the plugin interface.
4. Once the commercial invoice is properly generated, you will be able to print it without encountering the error.

Why do I get the error "'' is not a valid value for 'date'" when generating a shipping label for an order in the PluginHive FedEx plugin?

1. Navigate to the PluginHive FedEx plugin settings in your WordPress/WooCommerce dashboard.
2. Go to the International Forms section.
3. Check if the USMCA Certificate option is enabled.
4. If enabled, ensure you provide valid Blanket Period Begin and End Dates as required for the certificate.
5. If you do not have these dates or the USMCA Certificate is not needed, disable the USMCA Certificate option.
6. Save the settings and then try generating the shipping label again. Disabling this option or correctly filling in the date fields resolves the label generation failure caused by the invalid date error.

Why can’t I generate a shipping label for Order 57852 on my client’s site, and how do I fix label printing to print directly from the browser instead of downloading the file?

1. Verify the exact order ID exists on the site you are checking. If the order number is missing or incorrect, you will not be able to generate the label. Double-check the order ID in your WooCommerce orders list.
2. Ensure that the PluginHive shipping plugin license is activated on the site (live or staging) where you are generating labels. The plugin will not function correctly if the license is inactive. Reactivate the license if required.
3. To enable printing labels directly from the browser via a dialog box instead of downloading PDF files:
4. After making these changes, when you click **Print Label** from an order, the label will open in your browser window as an image, allowing you to use your browser's print dialog to print directly without downloading the file first.

Following these steps will restore the previous print dialog functionality and resolve the label generation issue if the order exists and your license is active.

Why can't I click on the Label Generation tab in the FedEx plugin dashboard, and how can I fix this?

1. Clear your browser cache thoroughly.
2. Clear any server-side cache that may be active on your website (e.g., caching plugins or server caching).
3. Refresh the page and try accessing the Label Generation tab again.

Why are vendors not receiving shipping label emails, showing an empty recipient email in the mail sending logs, and how can this be fixed?

1. **Verify Vendor Profile Emails:** Confirm each vendor’s user profile contains a valid, properly formatted email address. Without this, the plugin cannot send shipment labels to the vendor.
2. **Check Order Meta Data:** Ensure the orders assigned to vendors include the vendor’s email as the recipient for shipment notifications. Sometimes, corrupted or missing email fields in order data cause this issue.
3. **Review Plugin Email Settings:** Confirm PluginHive FedEx Shipping plugin’s email configuration is set to pull and use the vendor email correctly for sending shipment label notifications.
4. **Debug Logs and Permission:** If issues persist, generate debug logs during order placement and label generation to trace where the email address is lost.
5. **Database Cleanup:** If vendor emails or order data appear corrupted, clean old or test user accounts and orders to prevent conflicts.
6. **Test After Fixes:** Create test orders to verify vendor emails are correctly detected and shipping labels are sent with the correct “To” address.

Why are the shipment labels being sent to the admin store vendor instead of the individual vendors in my multivendor setup with PluginHive FedEx Shipping and Print Label plugin?

Shipment labels are sent according to the "ShipFrom Address Preference" setting in the plugin. If it is set to "Origin address," the shipments and labels are generated using the admin store’s address, not the individual vendor addresses. As a result, vendors will not receive the shipping labels via email. To ensure vendors receive their shipment labels, you need to configure the plugin to use the vendor’s shipping address or the address relevant to each vendor instead of the origin store address. This setting controls which address the labels and shipment emails are linked to and sent from.

Why are some orders not generating shipping labels for all items, for example only the main product but not accessory kits or stands?

1. Verify that all individual products (accessory kit, stand, etc.) are set up as shippable products with FedEx shipping enabled.
2. Confirm that each product has proper FedEx shipping details in its settings and is not excluded from label generation.
3. If items are bundled, ensure the shipping is configured so that each component’s label is considered. You may need to set them up as separate product SKUs with their own FedEx details.
4. Test generating labels with a sample order including all items to validate if labels print for all components.

Why am I unable to print shipping labels after completing the FedEx registration process successfully?

1. Edit your order in WooCommerce and ensure the recipient’s phone number and company name fields are filled in.
2. Save the order after making these changes.
3. Try generating the shipping label again. Without the recipient’s phone number, FedEx will reject the label request and prevent label printing.

Why am I unable to generate FedEx shipping labels because "there is no shipping address" on my WooCommerce orders when using PluginHive?

1. Review your WooCommerce orders to confirm that each has a complete and valid shipping address entered.
2. If any order lacks a shipping address, manually add one through the order editing screen in WooCommerce.
3. Once the shipping address is present, attempt to generate the FedEx shipping label again from the PluginHive interface.

Why am I unable to generate a shipping label and why won't the plugin update on my site?

1. Locate your "Product API Key" and "Product ID" from your account on pluginhive.com by navigating to My Account → API Keys.
2. Configure these credentials on your website’s plugin settings to activate the license.
3. After activation, refresh the plugin page or check for updates by going to the WordPress Dashboard → Updates → Check Again.
4. If the automatic update still doesn't work, manually download the latest plugin version from your PluginHive account under My Accounts.
5. Deactivate and delete the old plugin version on your WordPress site (settings and configurations will remain intact).
6. Install the newly downloaded plugin version.

Why am I unable to find an option to update the WooCommerce FedEx Shipping plugin with Print Label in my account dashboard?

The WooCommerce FedEx Shipping plugin update is linked to your subscription status. To update the plugin, you must first renew your subscription because access to the latest versions, including version 7.0.8, is granted only to active subscribers. Once you renew your license by purchasing the plugin subscription again, you will be able to download and install the latest plugin updates to avoid any service interruptions. If you need assistance with the renewal or update process, you can contact support for help.

Why am I still receiving a subscription renewal reminder message after renewing the WooCommerce FedEx Shipping Plugin with Print Label, and how can I stop this message from appearing?

1. Obtain the new API key and product ID provided to you after the renewal.
2. Log in to your WooCommerce admin dashboard.
3. Navigate to the WooCommerce FedEx Shipping Plugin settings.
4. Replace the old API key and product ID with the new ones you received post-renewal.
5. Save the updated settings.

Once these new credentials are properly configured, the renewal banner will no longer appear, and your store’s shipping functionality will continue without interruptions. If the message still shows after these steps, verify the API key and product ID are entered correctly or contact support for assistance.

Why am I receiving the error "RequestedShipment Recipient contact – phoneNumber is required" when trying to generate a FedEx shipping label, and how can I fix it?

1. Go to the WooCommerce order page for the affected order.
2. Edit the order and locate the shipping address or recipient contact details section.
3. Add a valid phone number for the recipient.
4. Save or update the order to apply the changes.
5. Attempt to generate the FedEx label again.

Why am I receiving the error "Not found any Service Code for the Order #xxx" for orders not placed with FedEx, even though automatic label generation is enabled in the FedEx plugin?

1. Go to the FedEx plugin settings in your WordPress admin dashboard.
2. Navigate to the **Shipping Labels** section.
3. Remove any entries under the **Default services** field. Setting this to none ensures that the plugin does not automatically generate labels for orders not shipped via FedEx.
4. Additionally, enable **Debug Mode** in the plugin settings to capture detailed logs.
5. Reproduce the issue so logs can help further troubleshooting if needed.

This configuration tells the plugin not to process orders that haven’t selected FedEx shipping and avoids the error related to missing service codes.

Why am I not seeing the option to enter the Shipping address on the cart page with the WooCommerce Shipping Plugin for FedEx with Print Label, and how can I enable it?

1. Go to your WordPress dashboard.
2. Navigate to WooCommerce > Settings > Shipping > Shipping options.
3. Find the option labeled "Enable the shipping calculator on the cart page."
4. Check this box to enable the shipping calculator.
5. Save your changes.

Why am I not receiving WooCommerce "New Order" emails and shipping label emails from the PluginHive FedEx plugin, even though all plugin settings appear correct?

1. Review and verify WooCommerce email settings under WooCommerce > Settings > Emails. Ensure the "New Order" email notifications are enabled and sent to the correct email address(es).
2. Check your website’s overall email configuration, including SMTP settings, hosting provider restrictions, and spam filtering rules.
3. Consider installing an SMTP plugin (such as WP Mail SMTP) to improve email deliverability.
4. Consult your website developer or hosting provider for assistance with diagnosing and fixing email delivery problems.

Why am I not receiving shipping label emails even though the shipper email is set correctly and the orders are processed successfully?

1. The email notification events for labels are sent directly from FedEx’s side based on their shipment processing system—not generated solely by the PluginHive plugin.
2. Confirm with your FedEx account representative or contact FedEx support to ensure that shipment notifications are being dispatched properly to your email address.
3. Verify if there are any spam or email filtering rules blocking FedEx emails to your inbox.
4. PluginHive can assist by temporarily changing the shipper email address in your plugin settings to theirs and regenerating labels for troubleshooting purposes.
5. Provide PluginHive with a recent order number and your FedEx account number so they can coordinate with FedEx and investigate the issue with their email notification system on your behalf.

Which PluginHive plugin should I choose for shipping with FedEx from the Netherlands if I sell one product and ship mainly to the US, 'General WooCommerce Shipping Services' or 'Shipping Plugin for FedEx with Print Label'?

For shipping with FedEx from the Netherlands, especially if you have a FedEx account and mainly ship internationally like to the US, it is advisable to choose the **WooCommerce Shipping Plugin for FedEx with Print Label**. This plugin completely automates FedEx shipping by displaying real-time shipping rates on the cart and checkout pages, enabling postage payments, printing labels directly within WooCommerce, automatically packing items into boxes, and allowing shipment tracking. It supports worldwide FedEx shipping services and fits well for stores handling single or multiple products. The plugin requires a yearly license renewal and is priced at $99 per year.

Which PluginHive plugin should I buy to enable FedEx shipping with label printing for a Dokan Multivendor WooCommerce setup?

1. The shipping carrier(s) your client intends to use (e.g., FedEx, UPS, USPS).
2. Whether you require only live shipping rates or if label generation and tracking functionalities are also needed.
3. The number of vendors involved and their geographic locations.
4. Whether each vendor will use their own carrier accounts or if all will use the admin’s account.

Once these details are provided, PluginHive can suggest the appropriate shipping plugin that integrates seamlessly with the Dokan Multivendor platform and matches your required features such as live rate calculation, label printing, and shipment tracking.

*Note*: PluginHive offers individual shipping carrier plugins with features like live rates, label generation, and tracking that can be configured for multivendor setups, but vendor-specific account usage and multi-vendor compatibility vary by plugin and configuration. Providing the above details helps identify the best fit.

Where do I update the Tax ID# field on the Commercial Invoice in PluginHive?

1. Navigate to the PluginHive settings in your dashboard.
2. Go to the "Label Generation" section.
3. Locate the field for the TIN Number and enter your Tax ID# there.
4. Save the changes.
5. Note that any shipping labels generated prior to this update will not reflect the new TIN Number. You need to void those shipping labels and generate new ones to see the updated Tax ID# on the Commercial Invoice.

Where can I set the tax ID so that it is printed on the pro forma or commercial invoice in the PluginHive plugin?

The tax ID (TIN) of the exporter or shipper is automatically printed on the Commercial Invoice generated by the PluginHive plugin. However, if you want to collect and print the tax ID of the customer (consignee) on the Commercial Invoice or pro forma invoice, this feature is currently not supported. There is no option to collect the customer’s TIN and include it on the invoice within the plugin settings at this time.

Where can I see a demo or test how the WooCommerce Shipping Plugin for FedEx with Print Label works before purchasing?

You can view and test the WooCommerce Shipping Plugin for FedEx with Print Label on the PluginHive demo site here: https://shipping-automation-demo.pluginhive.com/?hash=ec10e38356980502e191007aa81127f7 This demo allows you to explore features such as shipping rate calculations, label printing options, and shipment tracking functionalities prior to buying the plugin.

Where can I purchase the WooCommerce Shipping Plugin for FedEx with Print Label?

You can purchase the WooCommerce Shipping Plugin for FedEx with Print Label directly from PluginHive’s website:

FedEx Shipping Plugin for WooCommerce with Print Label

Where can I leave a review for the WooCommerce FedEx Shipping Plugin with Print Label after getting support?

You can submit your review at the plugin product page here:

FedEx Shipping Plugin for WooCommerce with Print Label

Where can I find the default service selection settings in the PluginHive FedEx Shipping plugin when Automatic Label Generation is enabled?

1. Scroll down on the Automatic Label Generation settings page.
2. Locate the sections for default service selection separately for domestic and international shipments.
3. Here, you can set the default FedEx service that the plugin will use when generating shipping labels automatically.

Where can I find the complete list of changes and improvements made in the WooCommerce FedEx Shipping Plugin with Print Label v8.0.0?

The full changelog detailing updates, bug fixes, and enhancements included in version 8.0.0 is available on PluginHive’s website at:

FedEx Shipping Plugin for WooCommerce with Print Label

Where can I find the changelog (patch notes) for the WooCommerce FedEx Shipping Plugin with Print Label since it is not available in the WordPress plugin dashboard?

The WooCommerce FedEx Shipping Plugin with Print Label does not currently display changelog or patch notes directly within the WordPress plugin dashboard. To access the latest updates, version history, and patch notes, you should visit the official changelog page on the PluginHive website at:

FedEx Shipping Plugin for WooCommerce with Print Label

Where can I find the change log and plugin update details for the WooCommerce FedEx Shipping Plugin with Print Label?

The change log and update details for the WooCommerce FedEx Shipping Plugin with Print Label can be found at the official PluginHive product page:

FedEx Shipping Plugin for WooCommerce with Print Label

Where can I find documentation and resources to set up and troubleshoot the WooCommerce FedEx Shipping Plugin with Print Label?

• Installation Guide: https://www.pluginhive.com/knowledge-base/how-to-download-install-update-woocommerce-plugin/?seq_no=2
• Setup Instructions: https://www.pluginhive.com/knowledge-base/setting-woocommerce-fedex-shipping-plugin/
• Troubleshooting Guide: https://www.pluginhive.com/knowledge-base/troubleshooting-woocommerce-fedex-shipping-plugin/
• General Knowledge Base for the Plugin: https://www.pluginhive.com/knowledge-base/category/woocommerce-fedex-shipping-plugin-with-print-label/

Where can I find detailed product information and setup guides for USPS shipping with label generation in a multi-vendor environment using PluginHive plugins?

You can refer to the following official product pages and knowledge base articles for comprehensive information:

1. Multi Carrier Shipping Plugin (live rates only): https://www.pluginhive.com/product/multiple-carrier-shipping-plugin-woocommerce/

2. WooCommerce Shipping Services Plugin with USPS label printing (supports Dokan/WCFM vendors): https://www.pluginhive.com/product/woocommerce-usps-shipping-plugin-with-print-label/

• WCFM Marketplace is supported fully for label generation and live rates.
• Dokan is also supported for multiple carriers and label management.
• WC Vendors Pro does not support USPS label generation in PluginHive plugins.

Review these resources to determine the best setup aligned with your business needs.

Where can I find detailed change logs and reviews for the WooCommerce FedEx Shipping Plugin with Print Label?

You can find detailed change logs and submit or read reviews on PluginHive’s official product page:

• Change Log: Visit https://www.pluginhive.com/product/woocommerce-fedex-shipping-plugin-with-print-label/#tab-change-log to view all release notes, including fixes and feature updates like those related to Extreme Length and Over Length handling.
• Reviews: To read or add reviews, go to https://www.pluginhive.com/product/woocommerce-fedex-shipping-plugin-with-print-label/#tab-reviews. Note that to submit a review, you must be logged in with the same ID used when purchasing the plugin.

Where are the generated FedEx shipping labels located in WooCommerce, and how can I select multiple orders to print all labels at once?

1. Log into your WordPress admin and navigate to **WooCommerce > Orders**.
2. Select the checkboxes next to the orders you want to print labels for.
3. From the **Bulk Actions** dropdown menu above or below the order list, choose **Print FedEx Shipping Label**.
4. Click **Apply** to initiate printing labels for all selected orders simultaneously.

When I generate a FedEx shipping label or receive an order with FedEx shipping through WooCommerce, will this activity be visible in my online FedEx account on the FedEx website?

There is no complete synchronization between WooCommerce orders and your FedEx online account. While the PluginHive plugin allows you to generate shipping labels and manage FedEx shipments within WooCommerce, the WooCommerce order or label creation itself will not appear as an order or shipment directly in your FedEx online account. However, tracking details for shipments created through the plugin will be available and visible in your FedEx account, allowing you to track packages via FedEx’s system.

When I create a new shipping label (voucher) using the FedEx Shipping Plugin via the FedEx API, is the label or voucher pushed to the FedEx environment and accessible from the FedEx web portal?

No, shipping labels or vouchers created through the FedEx Shipping API are not listed or visible within the FedEx web portal or FedEx UI. These labels exist only in your plugin/store environment. However, you can track shipments on the FedEx website by using the Tracking ID generated for each shipment, which provides status updates and shipping details. This behavior is confirmed by FedEx support as standard for API-created labels.

What troubleshooting steps should I take if label generation still gives an error after completing FedEx registration?

1. Enable the “Debug Mode” in the PluginHive FedEx plugin settings.
2. Attempt to generate a shipping label again to reproduce the issue with debug mode on.
3. Navigate to the "Help & Support" page within the plugin settings.
4. Submit a Diagnostic Report through the plugin interface, referencing your support ticket number (e.g., #305304).
5. This report provides PluginHive support with detailed logs to analyze the issue.
6. Await further instructions or support responses based on the diagnostic analysis.

What troubleshooting steps should I follow if FedEx label generation fails with HTTP 403 errors despite following license reactivation and plugin updates?

1. Check for conflicts with security or firewall plugins that may restrict API access (e.g., disable "WP All in One Security" temporarily).
2. Verify if your hosting provider has firewall or mod_security rules that block plugin requests; consult your hosting support to whitelist required FedEx API URLs.
3. Review your WordPress error logs for fatal errors or PHP errors (such as null references) that might interfere with shipment creation. Fix any theme or plugin errors detected (e.g., the "Call to a member function get_billing_country() on null" error reported could disrupt plugin processes).
4. Use a staging environment to safely disable plugins one-at-a-time to isolate conflicts affecting the plugin.
5. Provide PluginHive support access to a staging site for deeper troubleshooting if needed.

What steps should I take to troubleshoot persistent shipment or label generation errors using the PluginHive WooCommerce FedEx plugin?

1. Review any recent changes you made to plugin settings, shipment packaging, shipment types, or special service configurations.
2. Apply recommended fixes such as disabling unsupported special services (e.g., removing FedEx Packaging for FedEx Ground shipments if unsupported).
3. Enable "Debug Mode" within the plugin settings to capture detailed error logs and diagnostic data during shipment operations.
4. Reproduce the error by generating the shipment or label again to ensure logs reflect the issue.
5. Generate a Diagnostic Report via the plugin’s Help & Support page.
6. Submit the Diagnostic Report along with affected order numbers and descriptions of when/how the error occurs to PluginHive support.
7. If requested by support, provide FTP or SFTP access to your server so the technical team can inspect configuration files, logs, and data payloads.
8. Maintain communication with PluginHive support, following their guidance for additional troubleshooting or fixes.

What steps should I take to troubleshoot FedEx label generation errors related to AES citation invalidity using PluginHive?

1. Verify you are using the latest PluginHive FedEx plugin version (7.1.4 or higher), as prior versions lack full support for some AES citation-related exports.
2. Enable debug mode in the plugin settings under the 'Help & Support' tab. This allows detailed logging of API requests and responses.
3. Reproduce the error by attempting to generate the FedEx label again.
4. Collect and submit the diagnostic report generated by the plugin to PluginHive support for review.
5. Provide additional details such as the shipment’s origin, destination country, order number, and permissions for support to generate labels on your behalf if requested.
6. Follow any recommendations or plugin updates supplied by the PluginHive technical team.
7. After applying fixes or updates, retest the label generation to confirm resolution.

What steps should I take if the FedEx label generation fails due to configuration errors related to international form options?

1. Review your plugin settings under the International Forms section thoroughly.
2. Identify any enabled certificates or options that require additional mandatory information, such as the USMCA Certificate.
3. Ensure all required fields associated with these options are properly filled, especially date ranges or reference numbers.
4. If the required data is unavailable or not applicable, disable the specific certificate options.
5. Save the plugin settings and attempt to generate a label again.
6. If label generation succeeds after these changes, the issue likely stemmed from incomplete or incorrect data in these form fields.
7. Keep this in mind for future configuration changes to avoid similar errors.

What steps should I take if shipping rates are being calculated successfully but I am still unable to print shipping labels?

1. Enable Debug Mode in the plugin settings to capture error logs.
2. Generate a diagnostic report and share it with PluginHive support for analysis.
3. Confirm that the FedEx account number registered in the plugin is valid and exactly 9 digits long. An invalid account number commonly causes label printing failures.
4. Ensure the WordPress user permissions are correctly set and support has been granted access if requested.
5. If any specific errors appear during label generation (e.g., "payor's account number is invalid"), follow guidance to correct the FedEx account registration. Re-register the account if necessary.
6. If no open orders are in your system, confirm that orders you want to ship are properly entered or try creating a test order to validate label printing functionality.

What steps should I take if PluginHive support asks for assistance to troubleshoot label generation issues on my WooCommerce site?

1. Confirm your WordPress admin URL and necessary access details (while keeping sensitive credentials secure).
2. Enable Debug Mode in the PluginHive FedEx plugin settings to capture detailed logs when you reproduce the issue.
3. Attempt to generate a label while Debug Mode is enabled.
4. Submit a Diagnostic Report from the plugin’s Help & Support tab, which packages relevant logs and configuration info.
5. Provide support with the Diagnostic Report and, if possible, screenshots or a screencast demonstrating the error or behavior you are encountering.
6. After support confirms they have successfully tested label generation on your site or provided a solution, disable Debug Mode to avoid unnecessary logging.

What steps should I take if I receive a "Forbidden" error while trying to generate a FedEx shipping label using PluginHive?

1. Ensure your PluginHive plugin is updated to the latest version (at least version 7.1.3).
2. Deactivate your plugin license by going to FedEx Registration → License Activation.
3. Reactivate the plugin license.
4. Re-register your FedEx account within the plugin settings.

What steps should I take if I need personalized assistance resolving FedEx shipping or label creation issues using PluginHive?

1. Contact PluginHive support to schedule a live troubleshooting session such as a Zoom meeting.
2. Coordinate a mutually convenient time for the call, preferably during support hours.
3. During the call, have your plugin settings, shipping addresses, and error messages ready for review.
4. Work with support staff to identify configuration errors or process missteps and apply corrections in real-time.
5. Verify that you can create shipping labels successfully by the end of the session.

What steps should I take if I encounter issues with label creation in the PluginHive FedEx plugin to help support diagnose the problem?

1. Navigate to the General tab of the PluginHive FedEx plugin settings in WooCommerce.
2. Enable the "Debug Mode" option to log detailed information during operations.
3. Reproduce the issue by attempting to generate a label again.
4. Go to the "Help & Support" section in the plugin settings.
5. Submit a Diagnostic Report as per the instructions on that page.
6. Provide the diagnostic report and, if possible, a screencast or screenshots showing the issue to support.

What steps should I take if I encounter a critical error when generating a shipping label with the PluginHive FedEx plugin?

1. Verify that you are using the latest versions of the PluginHive FedEx plugin, WordPress, and WooCommerce. For example, FedEx plugin version 7.1.5 and WooCommerce version 9.7.0 or later.
2. Check if any recent updates or changes have been made to your site, such as a theme or plugin update, which might be causing the conflict.
3. Access WooCommerce → Status → Logs and locate the fatal error logs related to the issue. These logs will help identify the root cause.
4. Share the complete fatal error log with the support team for detailed analysis.
5. If you downgraded WooCommerce to a previous version and the plugin starts working again, it indicates a compatibility issue with the newer WooCommerce version. Inform the support team about this and provide them with:

What steps should I follow to request a refund for the WooCommerce FedEx Shipping Plugin with Print Label?

1. Contact PluginHive support directly with your order number and refund request.
2. If asked, confirm that you have deactivated the plugin license and deleted the plugin from your WordPress site.
3. Reply to the refund confirmation email confirming deletion and license deactivation.
4. Once confirmed, PluginHive will approve and process your refund. The refund amount will be returned via the original payment method (e.g., Stripe), which may take a few days to reflect in your account.

What steps should I follow to enable PluginHive support to check my site configuration safely for issues related to FedEx shipment label generation and currency conversion?

1. Create a new WordPress user account with Administrator privileges exclusively for PluginHive support access.
2. Share the login credentials securely and state explicitly the permission is for configuration verification and troubleshooting.
3. Provide URLs of affected product pages or checkout steps where errors occur to help replicate issues.
4. Include any relevant plugin information, such as versions of PluginHive FedEx plugin, currency switcher plugins, and WooCommerce Order Status Manager.
5. Provide logs, screencasts, or error reports illustrating the exact problems encountered.
6. Coordinate with PluginHive to enable or disable critical features like Live Rates during their troubleshooting window to prevent disrupting live orders.

What steps should I follow after PluginHive confirms shipping labels are successfully generating on my site?

1. Ensure your PluginHive plugin is updated to the latest version to avoid compatibility issues.
2. Check your plugin configuration for correct setup, including API credentials, shipping origin, and digital signature/logo uploads.
3. Clear any caching plugins or server-side caches that may prevent recent changes from taking effect.
4. Attempt to generate the label yourself to verify the issue is resolved.
5. Provide feedback or logs to PluginHive support if issues still persist for further troubleshooting.

What steps can I take if the PluginHive FedEx plugin debug report shows empty or no log files?

1. Ensure “Debug Mode” is enabled in the plugin settings before reproducing the issue (e.g., attempting to generate a FedEx shipping label).
2. Reproduce the problem to generate debug data.
3. If the diagnostic report is empty or no logs appear:
4. Attach the log file to your support ticket or correspondence with PluginHive support for further investigation.

What steps can I take if my FedEx shipping labels cannot be printed due to errors across all new orders?

1. Confirm special services and packaging settings comply with FedEx requirements (disable unsupported options, correct package types).
2. Test label creation on different individual orders to isolate the problem.
3. Provide support with specific order numbers, permission to generate labels, and site access if requested (e.g., FTP).
4. Work with support on their recommendations, such as changing shipping services or modifying package options.
5. Monitor announcements about plugin updates that address such issues and promptly perform updates when available.

What steps are recommended to troubleshoot persistent shipping label generation issues, especially when previous plugin versions worked and a phone number in the shipping address seems related to failures?

1. **Rollback to Working Version:** Temporarily revert to the last known stable plugin version to confirm plugin update caused the issue.
2. **Validate Phone Number Format:** Check that phone numbers in shipping addresses comply with international or FedEx-accepted formats. Invalid or missing phone numbers often cause label generation failures.
3. **Check Required Address Fields:** Confirm all essential shipping address fields (full name, street, city, state, postal code, country, phone) are filled and correctly formatted.
4. **Avoid Conflicting WooCommerce Settings:** Do not force shipping to billing address unless vendor shipping addresses are similarly correct and complete.
5. **Enable Debugging:** Use plugin debug mode or custom debugging code to log email addresses and label generation steps to identify missing or malformed data.
6. **Consult Support and Provide Test Access:** If issues persist, update plugins to latest versions, register FedEx account using SOAP API instead of REST, and provide PluginHive support temporary permission to create test vendors and orders for in-depth troubleshooting.

What should I provide to PluginHive support when reporting ongoing FedEx shipment label errors related to AES citation validation?

1. Confirmation that the plugin is updated to the latest version (mention the version number).
2. The diagnostic report generated by enabling debug mode in the plugin.
3. Detailed shipment information including origin and destination countries, especially if they are international orders.
4. The order number(s) where the error occurs.
5. A WordPress admin user account for your site (created specifically for support) to allow troubleshooting access.
6. Permission for the support team to generate labels on your behalf if needed.
7. Use secure communication methods to share any sensitive credentials if explicitly requested by support (do not share publicly).

Supplying complete and accurate information helps the PluginHive technical team reproduce, identify, and resolve the issue efficiently.

What should I provide to PluginHive support when encountering errors during FedEx label printing?

1. Specify whether the error occurs during single label printing or bulk label printing.
2. Provide the exact error messages if possible.
3. Include the order numbers involved when the error occurs.
4. If feasible, share a screencast or detailed description replicating the error steps to help the support team understand the workflow triggering the issue.
5. Avoid sharing sensitive login credentials directly; support may request temporary access through secure channels.

Providing this information helps PluginHive support diagnose and resolve issues faster.

What should I provide to PluginHive support to help resolve issues with packaging and label generation not working as expected?

1. The order number(s) where products are not being combined into a single box or labels are not generating.
2. Screenshots of your Packaging settings within the PluginHive FedEx plugin (Plugin Settings → Packaging).
3. Details of the product weights, dimensions, and quantities included in the affected orders.
4. Any error messages or screenshots showing what happens after trying to create the shipment label.
5. Optionally, enable "Debug Mode" in the plugin settings to generate diagnostic reports for technical insights.

What should I do when encountering a fatal error while creating a FedEx shipping label that happens only on some orders?

1. Identify the order with the error (e.g., Order #233972).
2. Inspect the product(s) in that order, focusing on any custom declared values used for shipping purposes.
3. Ensure that the custom declared value for the product does not contain invalid characters such as hyphens or other non-numeric symbols (e.g., change "279-602" to "279602").
4. Edit the product page in WooCommerce, update the custom declared value accordingly, and save changes.
5. Retry creating the shipment label. This correction typically resolves fatal errors caused by improperly formatted product shipping values.

What should I do if updating package details before label generation still results in multiple shipping labels?

1. Clear the shipment history of the order to remove outdated shipment/label data.
2. Carefully document (record a video if possible) the exact steps you follow to update package details and generate labels, including the package details you enter that cause duplicate label creation.
3. Share the recorded steps and order details with PluginHive support for deeper investigation.

What should I do if the WooCommerce FedEx Shipping Plugin with Print Label causes a fatal error on my WordPress site?

1. Identify the action that triggers the fatal error on your site by noting exactly what you did before the error appeared.
2. Update the WooCommerce FedEx Shipping Plugin to its latest available version (for example, from 7.1.2 to 7.1.3), as updates often include important bug fixes.
3. After updating, attempt to replicate the action that caused the error to verify if the issue persists.
4. If your site appears broken and you cannot normally access the WordPress dashboard, use WordPress’s built-in Recovery Mode. You will receive a special link to safely login and investigate the problem without crashing the site.
5. If problems continue, gather detailed information including your WordPress version, active theme, plugin version, and PHP version to share with your hosting support or PluginHive’s support team for further troubleshooting.

Following these steps should help resolve or diagnose fatal errors triggered by the plugin efficiently.

What should I do if the freight charges on the commercial invoice are displayed in a different currency than the store currency?

If you observe freight charges on the commercial invoice showing a currency (e.g., HUF) inconsistent with the store currency or order currency, take these steps:

1. Confirm your **store currency** settings under WooCommerce > Settings > General.

2. Verify your multi-currency plugin setup (such as WPML with Fox Multi-Currency) to ensure proper currency assignment per order.

3. Understand that currently, the WooCommerce FedEx Shipping Plugin passes the freight charges distinctly and may not convert them correctly when the store currency differs from order currency.

4. Update to the latest FedEx plugin version (7.1.7 or above), which includes improved handling for currency values on commercial invoices.

5. If full currency alignment is critical (values displayed completely in order currency rather than store currency), integrate the Fox Multi-Currency plugin by WPML, as this is the only supported plugin currently compatible with FedEx plugin for order currency display.

6. Test again by generating commercial invoices post-update and multi-currency configuration.

7. If discrepancies remain, coordinate with PluginHive support on staging environment with FTP/SFTP access for personalized diagnosis.

What should I do if the FedEx plugin crashes my WooCommerce site when attempting to create a shipping label and I cannot identify which order or site is causing the issue?

1. Check the WooCommerce error logs by navigating to WooCommerce > Status > Logs, and open the latest fatal error log. This log helps identify the specific error causing the crash.
2. Share the entire error log with the plugin support team for detailed analysis.
3. Confirm the purchase details of your plugin license, including the purchase order number or purchase email, to verify support eligibility.
4. Allow the support team temporary access (preferably via a staging site) with FTP and WordPress admin credentials to reproduce and diagnose the issue directly.
5. Permit the support team to deactivate all other plugins except for the FedEx plugin and switch the site’s theme to the default Storefront theme. This helps isolate conflicts caused by other plugins or themes.
6. Verify your product configurations within WooCommerce, as incorrect product settings or tax application can sometimes cause plugin failures.

What should I do if the FedEx "create shipment" tab does not proceed to "generate package" and "print label" options in the PluginHive FedEx WooCommerce plugin?

1. Verify that you are using the latest version of the FedEx plugin (version 7.1.1). Update if necessary.
2. Go to the plugin settings and enable the “Debug Mode” option to capture detailed logs.
3. Attempt to reproduce the issue by trying to generate a shipping label through the plugin.
4. Navigate to the "Help & Support" page within the plugin settings and submit a Diagnostic Report referencing your support ticket number. This report contains essential logs for troubleshooting.
5. Once the diagnostic report is submitted, the PluginHive support team can review the data and assist further in resolving the issue.

What should I do if shipping rates are not appearing and label creation shows a blank screen when debug mode is enabled?

1. Confirm that your license keys are correctly activated for each website.
2. Clear all caching mechanisms (site cache, plugin/cache, CDN cache).
3. Disable and re-enable the plugin license on the affected sites.
4. Enable Debug Mode in the plugin settings to gather error logs.
5. Review the WooCommerce > Orders screen for warnings related to label creation.
6. Generate and submit a Diagnostic Report to PluginHive support via the plugin’s Help & Support page for a comprehensive review.

What should I do if reactivating and re-registering the FedEx plugin license does not resolve the label generation error?

1. Provide the support team with the WordPress Admin URL and login credentials (only to trusted support personnel) so they can replicate the issue in your environment.
2. Share the exact product or order link along with the complete shipping address related to the label generation attempt.
3. Allow the support team to review your setup and investigate further.
4. Meanwhile, ensure your WooCommerce orders have complete and valid shipping details, as incomplete information can cause label creation failures.

What should I do if my orders have been affected for multiple weeks and label generation still fails after following troubleshooting steps?

1. Provide PluginHive support with access credentials (admin site login, FedEx account login) securely to review your live configuration directly.
2. Share a specific order number that reproduces the issue for direct investigation.
3. Support can verify account linkage, API responses, and plugin settings in real-time to identify and fix any hidden issues.
4. Keep debug mode enabled to capture detailed logs to assist in diagnosis.

What should I do if my multi-package product with pre-pack settings generates only one package during shipping label creation?

1. Confirm you are using the latest version of the Add More Shipping Fields addon compatible with your WooCommerce version.
2. Check for potential conflicts with other plugins, especially shipping plugins like FedEx integrations.
3. Consider if your WooCommerce version may have compatibility issues with the current plugin versions.
4. Temporarily disable older versions or duplicate installations of the addon to avoid conflicts.
5. If the problem persists, contact PluginHive support providing:

What should I do if I want to support PluginHive after successfully using their plugin?

To support PluginHive after your positive experience with their WooCommerce FedEx Shipping Plugin, you can:

1. Visit the product’s review page at https://www.pluginhive.com/product/woocommerce-fedex-shipping-plugin-with-print-label/#tab-reviews.
2. Log in with your PluginHive account credentials (the same used to purchase the plugin).
3. Submit a review sharing what you liked most or the features that helped automate your business processes.

Your feedback motivates the PluginHive team and helps improve the product and support services.

What should I do if I only have one shipping method configured and cannot test label generation with a different FedEx service?

1. Review and update your shipping method settings to include valid FedEx services that are supported for label generation.
2. Add or enable other FedEx shipping methods such as "FedEx Home Delivery" or other applicable services provided by FedEx in your region.
3. Ensure the shipping methods reflect the services your FedEx account supports.
4. After the update, test label generation selecting one of the newly configured valid FedEx services to avoid "Invalid service type" errors.

What should I do if I need to allow a PluginHive support representative to troubleshoot commercial invoice printing issues on my WooCommerce site?

1. Provide temporary admin (wp-admin) access to your WooCommerce site so that they can log in and replicate the issue.
2. Share the specific order number(s) for which you face the printing issue.
3. Grant permission to void affected shipments and regenerate labels as needed during troubleshooting.
4. If requested, provide screenshots or screencasts showing the error and steps taken.

What should I do if I get an error when generating a FedEx label even after setting the default service in the PluginHive FedEx plugin?

1. Check all products in the order to ensure that weight and package dimensions are correctly entered in the product settings.
2. Make sure weight is specified in units compatible with your FedEx plugin configuration (usually pounds or kilograms).
3. Enter complete dimensions (length, width, height) for each product if dimensional shipping is required.
4. After verifying and correcting product weights and dimensions, attempt to generate the label again.

What should I do if I do not have a staging site but need PluginHive support to diagnose the license or label generation issue?

1. Provide your live site WordPress admin credentials securely to the PluginHive support team.
2. Also share your FedEx account login credentials securely to allow them to verify and re-register your account from their end if needed.
3. Ensure credentials are shared through a secure channel as advised by support.
4. Await their confirmation and further instructions after they investigate your live environment.

What should I do if I continue facing label generation errors despite following initial steps?

1. Provide the support team with admin site access and order numbers related to the issue, along with permission to generate labels.
2. The support team can then log in directly to your site to diagnose and resolve the problem.
3. Ensure you communicate all prior troubleshooting steps taken and share any relevant error messages or screenshots for faster resolution.

What should I do if I cannot see the option to print the FedEx label or select a FedEx shipping method in PluginHive?

1. Confirm that you have followed the steps in the PluginHive knowledge base article to create a shipment and generate labels: https://www.pluginhive.com/knowledge-base/setting-woocommerce-fedex-shipping-plugin/#print_fedex_labels
2. Verify that the FedEx shipping methods are properly configured and enabled in your WooCommerce settings and PluginHive FedEx plugin.
3. Make sure all required shipment details such as weight, dimensions, and destination are correctly entered, as missing or invalid data can prevent shipping methods from showing.
4. If the issue persists despite following the setup steps, consider sharing a screencast or scheduling a Zoom meeting with support to diagnose the exact problem.
5. PluginHive’s support team is available for live assistance to guide you through the label printing process and troubleshoot any configuration issues.

What should I do if clicking the "Print return label" button opens a PDF that says the file might be corrupt, and is there another way to print or save return labels?

The file you are downloading when clicking "Print return label" may actually be in ZPL (Zebra Programming Language) format rather than a standard PDF. To resolve this issue, follow these steps:

1. Verify the file format of the downloaded return label; if it is a ZPL file, it will not open correctly with standard PDF viewers.
2. Ensure that your system has an application installed that supports ZPL label files, such as ZebraDesigner or any other compatible ZPL viewer or printer driver.
3. Open or print the label using the ZPL-compatible software to correctly view or print the return label.
4. If you want to save the return label as a PDF, you may need to convert the ZPL file into a PDF using specialized tools or print the label to a PDF printer from the ZPL viewer.

By following these steps, you can properly handle and print return labels that are generated in ZPL format.

What should I do if adding the recipient phone number to an existing order does not allow me to generate a FedEx shipping label?

1. Make sure the phone number value is correctly saved in the order details.
2. Refresh the browser page and retry label generation, as temporary glitches can sometimes cause errors that resolve after a page reload.
3. For existing orders, you can manually edit and add the required recipient details, then attempt to create the label again.
4. If the problem persists, enable debug mode and create a diagnostic report for further investigation.

What should I do after the PluginHive team confirms that shipping labels are generating successfully on my site?

1. Verify from your end that the plugin is up to date and configured correctly.
2. Clear any caching mechanisms or plugin conflicts that may hinder label generation.
3. Attempt to generate the label again yourself to confirm the issue is resolved.
4. Provide feedback with the observed outcome to the support team for any further assistance if problems persist.

What should I do after successfully updating the WooCommerce FedEx Shipping Plugin with Print Label?

1. Test the plugin features to ensure the update works correctly with your current WooCommerce setup and shipping configurations.
2. Reach out to PluginHive support if you encounter any issues with new plugin functionalities or integration problems.
3. Optionally, you can share your feedback or review the plugin on the PluginHive website by logging in with the account used to purchase the plugin:
4. Review customer stories and success cases on PluginHive’s site for additional tips and ideas to get the most out of the plugin:

What should I check if I see an error while generating a FedEx shipping label after license activation?

1. That you are using the latest version of the FedEx WooCommerce Shipping plugin (version 7.1.7 or newer).
2. Review debug logs or error messages generated during label creation for any clues on the problem.
3. Provide detailed information such as the order number and the exact error message for further troubleshooting.

What settings or steps are needed to print labels in PNG or PDF format through the PluginHive plugin, since downloaded files are not opening for printing?

1. When the label is generated, the file will initially be downloaded to your system. To avoid this, enable the "Display Labels in Browser for Individual Order" option in the plugin settings:
2. This setting will display the label directly within the browser, allowing you to view and print it without downloading.
3. For PDF labels, you can print them in bulk by selecting multiple orders and using the Bulk Actions dropdown menu:
4. The plugin also offers custom scaling and alignment options to adjust how labels are printed. These can be found under Plugin Settings → Shipping Labels. Adjust these settings to fit your printer requirements.

What preliminary step should I take before escalating label generation issues to PluginHive support to capture detailed logs?

Before contacting support, enable the “Debug Mode” option within the PluginHive FedEx plugin settings. This feature captures detailed logging information related to shipping label generation and API interactions. After enabling Debug Mode, reproduce the issue by attempting to generate a label, then submit a Diagnostic Report through the plugin’s “Help & Support” page. This report contains valuable data that helps PluginHive support analyze and resolve the issue more efficiently.

What permission or information does PluginHive support need to troubleshoot shipping label errors directly on my website?

1. Temporary WP-admin access to your WordPress site to review configurations and test label creation.
2. The specific order numbers where the error occurs to reproduce the issue accurately.
3. Your permission to generate shipping labels on your behalf during troubleshooting. Providing this access temporarily helps them identify and resolve errors quickly and effectively.

What packaging information should I provide when reporting issues with shipping label generation in the PluginHive FedEx plugin?

1. The weight of the product(s) in the order.
2. The dimensions (length, width, height) of the product(s) or package.
3. The number of products included in the order.
4. A complete screenshot of your Packaging settings in the PluginHive FedEx plugin (accessible via Plugin settings → Packaging).

What options do I have if I require bulk FedEx label printing for my WooCommerce store today?

While the current FedEx plugin does not support bulk label printing, you can consider using the **WooCommerce Shipping Services** plugin by PluginHive. It offers comprehensive shipping features, including:

• Support for multiple carriers (UPS, FedEx, USPS, DHL, and more)
• Live shipping rates calculation
• One-click shipping label printing
• Order tracking capabilities
• Bulk label printing fully supported

This plugin comes with a free 14-day trial so you can evaluate if it meets your needs, including the critical bulk printing feature, before any commitment.

What kind of printer is recommended for printing FedEx shipping labels generated by the WooCommerce Shipping Plugin for FedEx with Print Label?

For printing FedEx labels, especially if you want label output in PNG or ZPL formats, a **Zebra thermal printer** is recommended as a good option. Zebra thermal printers are commonly used by PluginHive customers for printing shipping labels efficiently. While a specific model recommendation is not provided by PluginHive, many users find popular models such as the Zebra ZD421 suitable. It is advisable to review printer specifications and compatibility with ZPL or PNG label formats to ensure it meets your business needs.

What is the recommended workaround if the “FedEx Envelope cannot exceed 1 lb” error blocks label creation for a Canadian shipment?

1. Temporarily disable the “FedEx Envelope” packaging option in the PluginHive FedEx plugin settings.
2. Regenerate the shipping label for the order. This avoids the overweight envelope error by forcing the system to use other packaging types.
3. After successful label generation, you may re-enable the FedEx Envelope option to ensure accurate rate display on checkout pages.
4. Alternatively, adjust product packaging and shipping selections to use FedEx Pak or other valid packaging for weights over 1 lb to Canada.

What is the recommended way to grant temporary access to PluginHive support for troubleshooting FedEx label generation?

1. Temporary WordPress admin URL.
2. A temporary admin username and password with necessary permissions.
3. Relevant order numbers you want them to test (e.g., order #24084).
4. Permissions or consent for the team to generate labels and verify settings.

What is the recommended procedure to successfully generate a FedEx label after resolving plugin errors?

1. Test label creation on a specific order (e.g., order #24084) via your WordPress admin dashboard.
2. Select appropriate FedEx service (e.g., FedEx 2Day® A.M.).
3. Generate the label and verify you receive a successful confirmation without errors.
4. Review the generated label for correctness.

What is the recommended best practice to avoid site crashes due to bulk label printing errors in the current FedEx WooCommerce plugin version?

1. Limit label printing batches to 10 orders or fewer per print job. Printing larger sets increases risks of triggering PDF merge errors causing site crashes.
2. Make sure the plugin is updated to the latest version (7.0.6 or above) to leverage any recent stability fixes.
3. Avoid initiating multiple simultaneous bulk print requests. Stagger your printing to reduce server load.
4. Monitor server resources during printing; insufficient memory or CPU may exacerbate PDF processing failures.
5. Maintain regular backups in case a crash occurs, to restore site uptime quickly.

While this strategy mitigates the current PDF parsing error, PluginHive is working on a new in-house PDF merging library that will permanently fix this bulk print instability in a future plugin release.

What is the process to switch from the WooCommerce Shipping Plugin for FedEx with Print Label to the WooCommerce Shipping Services plugin by PluginHive?

1. Cancel and request a refund for the existing WooCommerce Shipping Plugin for FedEx license, if already purchased and no longer needed.
2. Deactivate the WooCommerce Shipping Plugin for FedEx license and delete the plugin from your WooCommerce site. Confirm deletion with PluginHive to proceed with the refund.
3. Purchase the WooCommerce Shipping Services (WSS) plugin, which supports multiple carriers including FedEx, TNT, and others under one solution.
4. Install and configure the WooCommerce Shipping Services plugin according to your shipping carrier requirements. Documentation and setup guides are available on https://www.pluginhive.com/woocommerce-shipping-services/.
5. Test shipping rates, label printing, and any negotiated rates integration to ensure proper setup. This plugin consolidates carrier management and offers streamlined shipping operations within WooCommerce.

What is the current status of bulk label printing in PluginHive’s WooCommerce Shipping Services and how can I proceed meanwhile?

The bulk label printing feature in PluginHive’s WooCommerce Shipping Services (WSS) is undergoing a transition from a third-party library to a proprietary service due to persistent critical errors. This update is still in progress and may take longer than initially expected, with no confirmed early release date available. Meanwhile, individual shipping label printing remains fully functional and is the recommended workaround to avoid disruption. If urgent bulk printing is required, consider migrating orders to the WooCommerce Shipping Services solution (a separate subscription service starting at $9/month) which offers fully supported bulk printing. PluginHive may offer a trial period for WSS to customers needing this functionality. Maintaining communication with PluginHive support is advised for updates and assistance.

What is the current status and recommended approach regarding the PluginHive “Bulk Label Printing” feature that has critical errors?

The "Bulk Label Printing" feature in PluginHive currently experiences a critical error affecting label batch printing. The PluginHive team has assigned this issue to the development team for resolution. An estimated release timeline was previously communicated as the third quarter of the current year. While customers have requested prioritization, the company recommends monitoring official PluginHive announcements for the confirmed release date. Meanwhile, individual label printing can be used as a workaround until bulk printing functionality is fully restored. For any updates or urgent needs, maintaining communication with PluginHive support is advised.

What is the cost and estimated delivery time for the customization to add per-order date picker functionality for FedEx label generation?

The cost for the customization to add the date picker for future shipment dates on individual orders, including both forward and return labels, is $600. This fee is non-refundable. The estimated delivery time for this customization after purchase is approximately 15 days. Please note that the final delivery timeframe may vary based on development and testing.

What is the correct way to configure the HS Code for products in the WooCommerce FedEx Shipping Plugin with Print Label?

HS Codes can be added either at the parent product level or at the variation level within the plugin. If you enter the HS Code at the parent level, it will apply by default to all variations unless overridden at the variation level. When entering HS Codes, use the official format applicable to the product type and country of import/export. For example, sunglasses typically use HS Code "9004.10". Since HS Code formats may vary depending on the country, verify the correct HS Codes according to the customs regulations of the destination country or consult FedEx guidelines for accurate classifications. Proper HS Code entry is essential for accurate customs and shipping rate calculation.

What is PluginHive’s refund policy for the WooCommerce Shipping Plugin for FedEx with Print Label?

1. Customers can request a refund within 30 days of the plugin purchase if they decide to discontinue using the plugin.
2. To initiate a refund, contact PluginHive support and provide your purchase details along with the request.
3. If a payment dispute has been raised via Stripe or other platforms, PluginHive requests that the dispute be withdrawn to allow proper refund processing.
4. Refunds are processed as a goodwill gesture and typically returned through the original payment method.
5. After confirmation, PluginHive cancels the plugin subscription to prevent further billing.

What is causing the FedEx WooCommerce plugin bulk print feature to fail, and when can a fix be expected?

The failure in bulk printing FedEx shipping labels stems from the use of a third-party PDF merging library that is incompatible with FedEx label PDFs. This incompatibility causes the crucial “decodeFilterFlateDecode: invalid code” error during PDF processing, leading to crashes. PluginHive acknowledges this limitation and is currently developing a proprietary PDF merging library that will fully support FedEx labels’ format. This new feature is slated for release in a future major plugin update planned for the 3rd quarter of the year. Until then, users must resort to printing smaller label batches to reduce crashes.

What information should I provide to PluginHive support when requesting help with shipment label generation?

1. Your plugin order number and purchase email used during the purchase.
2. A detailed description of the issue you are encountering.
3. The diagnostic report generated from the plugin’s Help & Support page after enabling Debug Mode.
4. The specific order number(s) for which you are trying to generate shipment labels.
5. (If requested) Admin access to a staging or test website with the plugin installed, including the URL, username, and password, and permission for the support team to test label generation on your behalf.

What information should I provide to PluginHive support when reporting a FedEx shipment label error related to AES citations?

1. Confirmation that your plugin is updated to the latest version.
2. The diagnostic report generated from debug mode in the plugin.
3. The origin and destination of the shipment (e.g., US to Ireland).
4. The order number where the error occurred.
5. Admin site URL with a WordPress user (role: Administrator) created for support access (never share passwords publicly; only through secure channels).
6. Permission for PluginHive support to generate labels on your behalf for testing.
7. Your FedEx account login credentials if requested, securely and through encrypted communication channels only.

By providing comprehensive details, PluginHive’s technical team can replicate the error, identify root causes, and suggest or implement appropriate fixes efficiently.

What information should I provide to PluginHive support to diagnose and troubleshoot errors with FedEx shipping label creation and rate calculations?

1. Complete product details, including weight and dimensions, that are causing issues.
2. Full shipping addresses involved in the problematic shipments (including examples from various locations if possible).
3. Exact error messages returned by FedEx API or PluginHive plugin, including any XML or response logs.
4. Screenshots showing the shipping service options and errors displayed in both PluginHive/WooCommerce and FedEx.com interfaces (note: only mention screenshot availability in your communication).
5. Details of your plugin and WooCommerce settings related to FedEx packaging and label generation.

What information should I provide to PluginHive support to assist with troubleshooting FedEx label generation issues and configuration verification?

1. Valid administrator access credentials to your WordPress backend to allow support to verify plugin settings directly.
2. Detailed description of the issue, including when and how it occurs (e.g., shipment generation attempts, status changes).
3. Any relevant screencasts or log files that clearly show errors or unexpected behavior during shipment creation.
4. Details about other related plugins active on your site, such as WooCommerce Order Status Manager and currency switchers, which may affect shipment processes or order statuses.
5. Specific shipping addresses and product examples used during testing to replicate the scenario accurately.

What information is recommended to provide to PluginHive support to help diagnose FedEx label barcode scanning problems?

1. The WooCommerce FedEx Shipping Plugin version installed.
2. Detailed description of the issue, specifying whether it occurs with single or multi-package shipments.
3. Copies of sample shipping labels in both PDF and ZPL formats that exhibit the barcode scanning error.
4. Screenshots or images of the actual printed labels showing the barcode quality.
5. Specific order numbers related to affected shipments.
6. Information on the shipping services used (e.g., FedEx Ground, Home Delivery).
7. Steps used to generate and print the labels, including if labels were printed directly from FedEx Ship Manager as a comparison.
8. Any communication received from FedEx representatives about the error.
9. If possible, temporary WP-Admin access to the affected site for direct investigation.

What information do I need to provide when allowing PluginHive support to diagnose shipping label generation issues on my WooCommerce site?

1. The full URL of your WooCommerce admin site where the PluginHive FedEx plugin is installed.
2. Administrator-level username and password credentials for the site (ensure the user role has full admin permissions).
3. Specific order numbers where label generation is failing, to enable targeted investigation.
4. Confirmation that you have enabled Debug Mode in the PluginHive plugin settings and submitted a Diagnostic Report via the plugin’s “Help & Support” page (if applicable).

What immediate actions were recommended during the recent PluginHive support call regarding invoice discrepancies and shipping settings?

• Contact FedEx directly for further clarification on additional invoice charges, especially related to missing documents causing large extra fees.
• Enable the commercial invoice and ETD features within the PluginHive FedEx plugin to streamline customs processing and reduce manual paperwork.
• Use the “box packaging method” for shipments to potentially obtain better, more accurate shipping costs.
• Coordinate with PluginHive support for any further plugin-related questions after consulting with FedEx.

What does the error "recipient contact – phoneNumber is required" mean when generating a FedEx shipping label in Pluginhive, and how can I resolve it?

This error indicates that the phone number is missing in the Ship-To (recipient) address details. To resolve it, ensure that you provide a valid phone number in the recipient's shipping address before attempting to generate the shipping label again. This is required by FedEx to process the shipment correctly.

What does the error "Fedex label generation Suspended. Label has been already generated." mean when recreating a shipment, and how should I handle it?

1. Confirm if the existing label is valid and useable for your shipment.
2. If you need to generate a new label (e.g., due to corrections), you may need to:
3. Once the previous label is voided or cleared, try creating a new shipment and generating a new label.

What does the error "FedEx Create Shipment Error: The FTR Exemption or AES Citation you provided is not valid for EEI" mean and how can I resolve it when generating a shipping label in PluginHive for WooCommerce?

1. Ensure that the codes entered for FTR Exemption or AES Citation in the shipment details are accurate and comply with FedEx and US export regulations. Incorrect or missing data can cause this error.
2. Update the PluginHive WooCommerce Shipping plugin to the latest version (v7.1.7 or higher), as updates may include fixes related to label generation and compliance.
3. Update WooCommerce to the latest version to ensure compatibility.
4. Enable "Debug Mode" in the PluginHive plugin settings to capture detailed logs. Reproduce the error by attempting to generate a shipping label again.
5. Submit a Diagnostic Report via the "Help & Support" tab in the plugin with reference to your ticket number. This report helps the support team analyze the issue in detail.
6. Review your FTR Exemption or AES Citation entries and consult FedEx or U.S. export guidelines to confirm the correct codes based on your shipment type.

What does the "WooCommerce FedEx Shipping Plugin with Print Label" message about HPOS and migration mean, and do I need to take any action?

The message indicates that the WooCommerce FedEx Shipping Plugin now fully supports WooCommerce’s HPOS (High Performance Order Storage) feature. This involves migrating shipping-related data for orders into a dedicated storage system optimized for new orders. To maintain backward compatibility, the plugin automatically syncs past orders from up to the last year in the background. The migration progress banner informs you that this process is ongoing. You do not need to take any action; the sync will complete automatically over time. The notification can be closed but will reappear if additional orders are scheduled for import. Once all relevant orders are migrated, the banner will disappear permanently.

What does the "Print Additional label" option do in PluginHive, and can it be used to print an order summary along with the shipping label?

The "Print Additional label" option in PluginHive allows you to print supplementary documents related to the shipment, such as commercial invoices or international forms like NAFTA. However, this option does not include printing an order summary. If you want to print an order summary alongside the shipping label, that functionality is not covered by the "Print Additional label" feature. You may need to use other methods or tools outside of this option for packing lists or order summaries.

What do I need to do after changing the label Image Type to PNG to use the “Display Labels in Browser” feature correctly?

1. Void all previously generated shipping labels because they were created in a different format and will not open correctly in the browser.
2. Generate new shipping labels; these will be created as PNG files that open directly in your browser upon clicking "Print Label."
3. Print the label from the browser window using your system’s standard print dialog, which typically supports sending output to your thermal printer.

What details should I provide to PluginHive support for troubleshooting label generation failures and “Failed to get Internal Endpoints” errors?

1. The admin site URL of your WordPress store (e.g., yourdomain.com/wp-admin/).
2. Specific order numbers on which label generation failed.
3. Your FedEx login credentials used in the plugin (for support to verify API access).
4. Your FedEx account number.
5. Invoice billing address associated with the FedEx account.

Providing these details helps support verify the FedEx account setup, re-register or re-sync your account within the plugin, and identify any issues causing label generation failures.

What default settings are needed for bulk FedEx label generation to avoid errors?

1. Navigate to WooCommerce → Settings → Shipping → FedEx → Label Generation in your WordPress admin.
2. Configure Default Services separately for Domestic and International shipments. These default service codes are used when orders do not have explicit FedEx service selections or come from third-party services not integrated with the plugin directly.
3. Save settings and then attempt bulk label generation again. This configuration prevents errors such as missing service codes during bulk operations.

What could cause FedEx to display an "invalid barcode" error when scanning shipping labels generated for multi-package orders using the WooCommerce FedEx Shipping Plugin with Print Label?

1. Verify the plugin version is up to date and officially supported (e.g., version 7.1.8 or later).
2. Check if the barcode on the generated labels is fully visible and not cut off in the PDF or physical printouts, as partially printed or truncated barcodes can cause scanning errors.
3. Confirm if the error occurs only with multi-package shipments or extends to single packages as well.
4. Compare labels generated directly via FedEx Ship Manager with those from the plugin to determine differences.
5. Contact FedEx support or your FedEx representative to check if the specific FedEx service (e.g., FedEx Ground vs. Home Delivery) has unique barcode requirements.
6. If the issue persists and is reproducible, it may be site-specific or related to print settings; sharing test order details and site access with support can help diagnose.

What changes are included in the latest version (7.1.4) of the WooCommerce Shipping Plugin for FedEx with Print Label?

• Standardized minimum shipment weight set to 0.01 lbs or 0.01 kgs.
• Deprecated the Cash on Delivery (COD) shipping option for shipments within and to the US, as FedEx no longer supports COD.

What causes the fatal errors when bulk printing FedEx labels, and is there a solution to fix them currently?

The fatal errors during bulk printing of FedEx labels occur because the current third-party library used for the Bulk Printing feature does not support FedEx label bulk printing properly. There is no immediate fix for these errors at this time. To avoid these errors and ensure successful label printing, you should print FedEx labels for individual orders instead of using the bulk print option. A custom library is being developed to address this limitation, but there is no confirmed timeline for its release.

What causes the error "Not found any Service Code for the Order" when creating a FedEx shipping label and how can I fix it?

1. The products in the order lack weight and/or dimension information, which are required for FedEx label generation. Ensure all items have complete weight and dimension details in your product settings.
2. The order was placed using a shipping method other than FedEx services (e.g., Flat rate or Free Shipping). The plugin does not have an assigned FedEx service code for such orders.

1. In your WooCommerce admin panel, navigate to: WooCommerce → Settings → Shipping → FedEx → Label Generation.
2. Set the Default Services for both Domestic and International shipments. This allows the plugin to automatically assign default FedEx services when generating labels for orders using non-FedEx shipping methods.
3. Save the settings and then try generating the shipping label again.

Following these steps ensures that FedEx service codes are properly assigned and labels can be created successfully.

What causes the "From" and "To" addresses to be reversed on FedEx shipping labels, and how can I fix this issue in the PluginHive FedEx plugin?

1. Go to the general settings of the PluginHive FedEx plugin in your WordPress admin panel.
2. Locate the setting labeled "Ship From Address Preference."
3. Change this setting to **"Origin Address"**, which ensures the store’s address is used as the sender ("From" address) and the customer’s address as the recipient ("To" address).
4. Save the changes and test by generating a label from a new order to confirm the addresses print correctly.

What causes the "Forbidden" error when trying to save settings in the WooCommerce FedEx Shipping Plugin with Print Label, and how can it be resolved?

1. Contact your hosting provider or server administrator.
2. Ask them to review the server's ModSecurity settings or any third-party Web Application Firewalls (WAFs) in place.
3. Request an exclusion or rule adjustment to allow the specific pattern used by the plugin (`boxes[FEDEX_SMALL_BOX:2]` or similar nested array keys) to pass without being blocked.
4. Confirm the plugin is updated to the latest version to ensure compatibility.

What causes the "FedEx Create Shipment Error: Invalid ShipmentSpecialServiceType" and how can I resolve it when generating a shipping label?

1. Go to the plugin settings and navigate to the **Label Generation** section.
2. Disable the "FedEx Saturday Delivery" option if it is enabled.
3. If the error persists, set the "Delivery Signature" option to "Service Default".
4. Try generating the label again.

What can cause persistent errors in PluginHive FedEx plugin label generation despite updating the plugin and reactivating the license, and how can this be resolved?

1. Verify your FedEx account number and contact information inside the FedEx account portal directly. Correct any inaccuracies by contacting FedEx support if necessary.
2. In the PluginHive plugin settings, ensure that the correct FedEx account credentials are entered.
3. If multiple login credentials exist, provide PluginHive support with valid admin and FedEx account login information to allow direct troubleshooting.
4. PluginHive support may need to re-register your FedEx account within the plugin to realign license linkage and account authentication.

What are the steps to troubleshoot a blank screen appearing when printing a FedEx label?

1. Verify that the label was successfully generated and appears within the plugin interface before printing.
2. Clear your browser cache and try printing again to rule out any browser-related glitches.
3. Check that popup blockers or browser extensions are not interfering with the print dialogue or PDF rendering.
4. Confirm server and plugin versions are up to date and compatible with your WooCommerce version.
5. If the problem continues, log into the website (if support is available) to replicate and isolate the issue, then share diagnostic reports with PluginHive support for further help.

What are the steps to proceed with obtaining the customization to enable per-order future label date selection?

1. Confirm your interest in proceeding with the paid customization by communicating with the PluginHive support team.
2. Review and agree to the customization cost ($600) and delivery terms (non-refundable, approx. 15 days delivery).
3. Provide any specific requirements or workflows you want the customization to follow, if applicable.
4. PluginHive schedules development and keeps you informed of progress.
5. After delivery, test the new feature to ensure it fits your workflow of selecting future shipment dates per order for generating FedEx labels.

What are the specific steps to renew the WooCommerce Shipping Plugin for FedEx with Print Label on PluginHive?

1. Log in to your PluginHive account at https://www.pluginhive.com.
2. Navigate to the "My Account" section.
3. Select the "API Keys" tab.
4. Locate your existing FedEx plugin API Key, where you will find the "Renew" option.
5. Click on "Renew" and follow the prompts to complete the renewal process.

What are the key steps to troubleshoot FedEx label generation issues related to images and permissions?

1. Check for errors indicating image or permission issues (e.g., "Unable to retrieve Letterhead and/or Signature images").
2. Verify ETD permission activation by contacting FedEx.
3. Remove and re-upload required images (company logo, digital signature) ensuring correct format and size.
4. Disable unsupported options in plugin settings such as "Saturday Delivery" if errors indicate unsupported service.
5. Clear cache before retrying label generation.
6. If errors persist, generate a diagnostic report for further analysis by support.

What are the key improvements and considerations in the WooCommerce FedEx Shipping Plugin with Print Label version 8.0.0?

1. Compatibility with WooCommerce 10.0.4 and WordPress 6.8.2.
2. Beta support for FedEx’s RESTful APIs, replacing the older SOAP API. Benefits of REST API include:
3. Support for switching between SOAP and REST APIs within plugin settings, allowing gradual migration.
4. A detailed REST API registration guide is provided to assist with setup:
5. Upon successful REST registration, the plugin automatically shares your admin store URL with PluginHive support to facilitate better onboarding.

What are the default label specification settings for printing FedEx shipping labels using PluginHive’s WooCommerce FedEx Shipping Plugin?

The default label specifications for printing FedEx shipping labels using the PluginHive WooCommerce FedEx Shipping Plugin typically include:

• **Image Type:** PDF (this format is widely compatible and recommended for label printing)
• **Label Stock Type:** PAPER_85X11_TOP_HALF_LABEL (designed for A4 size paper with half-sheet labels)

These default settings ensure that labels are printed correctly on standard A4 paper using laser printers. You can customize these settings under the plugin configuration if you use different label sizes or printers.

1. Navigate to the label printing or shipping label settings within the plugin.
2. Modify the imageType or labelStockType values according to your printer and label stock specifications.
3. Save and test print to confirm label output matches your requirements.

What actions should I take if I want PluginHive to troubleshoot shipment label generation issues directly on my site?

1. Set up a staging or test environment that replicates your live site.
2. Provide PluginHive support with admin access to this staging site.
3. Temporarily grant permission to disable other plugins or features that may conflict, so they can isolate the cause of errors.
4. Share specific order numbers and detailed error messages to help them reproduce and diagnose the issues.
5. Ensure your security plugins and hosting environment allow the necessary API access for FedEx and PluginHive to operate properly.

We received a FedEx email about updating firewall rules to avoid service disruptions. Do we need to configure the WooCommerce FedEx Shipping Plugin with Print Label to comply with these new firewall rules?

No changes or configurations are required on your end for the WooCommerce FedEx Shipping Plugin with Print Label. The plugin will continue to work normally without any impact from the FedEx firewall updates. You can safely disregard the FedEx email regarding firewall rule updates, and no action is needed to maintain plugin functionality. If you encounter any related issues in the future, feel free to contact support for assistance.

The shipping label generated by the FedEx plugin does not display measurement units properly; how can I fix this issue?

1. Confirm that the plugin is updated to the latest version (7.1.7 or above), as recent updates include fixes related to dimensional units.
2. Review the dimensional input settings in your shipping configuration within the plugin to ensure that units (e.g., centimeters, inches) are correctly specified for the package dimensions.
3. If the units still do not appear on the generated label, consider providing the order details and admin access to support for further diagnosis.
4. Additionally, test label generation directly on the FedEx platform with the same package details to verify if the problem is isolated to the plugin or related to your FedEx account settings.

The plugin does not automatically send the shipping label to my email address. How can I ensure the shipping label is emailed correctly when an order is placed?

1. Confirm that the email address where you want to receive the shipping labels is correctly entered in the "Shipper Email" field under the plugin’s general settings. This is the email address the plugin uses to send the labels.
2. Check if the "Send shipping label via email" option is enabled in the plugin settings.
3. Confirm that the shipping labels are being generated successfully for your orders in the plugin dashboard.
4. Update the FedEx WooCommerce plugin to the latest version (currently 7.1.3) as older versions can sometimes cause issues with notifications.
5. Verify that you are receiving WooCommerce order and shipment emails, since the tracking number and label notifications are typically included in those emails.

The commercial invoice generation shows an error despite the label being present. What troubleshooting steps can I follow?

1. Share a complete screenshot and a screencast replicating the steps causing the error to help in diagnosis.
2. Provide temporary WP-admin access, the specific order number, and permissions to generate or void shipments if requested by support.
3. If agreed, allow support to void the shipment and regenerate the FedEx label and commercial invoice.
4. After regeneration, try printing the commercial invoice again under appropriate order actions (like Bulk Actions or individual order page).

The client uses 4×4 shipping labels, but I don’t see that label size option in the PluginHive FedEx plugin. How can I print 4×4 labels or the closest equivalent size?

The PluginHive FedEx plugin does not have a specific 4×4 label size option. To print labels that fit a 4×4 size requirement, you should select the print label size setting as **PAPER_4X6**. This setting prints labels on 4×6 inch paper, which is the nearest standard size supported and commonly used for FedEx shipping labels. Configure this option in the plugin settings before printing your labels.

The bulk label printing feature works fine in PluginHive’s UPS WooCommerce shipping plugin. Why is it not working in the FedEx plugin, since both should just bundle PDF labels?

Although both plugins generate PDF shipping labels, the underlying technical implementation differs. The UPS plugin has long supported bulk label printing because its library fully supports bundling multiple PDF labels into one document. By contrast, the FedEx plugin currently depends on a third-party library that lacks full bulk label printing support, leading to the issue you experience. PluginHive is actively developing an in-house library to enable proper bulk printing of FedEx labels in the future.

The "Print Label" button does not appear on the dashboard after following the steps to generate a FedEx label. What should I do?

If the "Print Label" button is not visible, it means the shipment label has not been generated yet. To enable this button, you must first click on the "Create Shipment" option for the respective order. This action will generate the FedEx shipping label. Once the shipment is created, the "Print Label" button will become available, allowing you to print the label. Ensure you complete this step before looking for the print option.

Is there a way to reduce the customs value on the shipment before printing the label, other than reducing the order cost?

Yes, you can set a lower customs declared value for shipments without changing the order cost by following these steps:

1. Edit the specific product in your store.
2. Navigate to the product’s Shipping section and select "FedEx Shipping details."
3. Enter your desired custom declared value in the provided field for that product.
4. Next, go to the PluginHive plugin settings and open the "International forms" tab.
5. Set the "Price value" option to "Declared" so that the declared customs value on the commercial invoice uses your specified amount.

This process allows you to declare a custom value on the shipping label and commercial invoice independently from the order cost, helping recipients avoid high duties.

Is there a way to prevent checkout if all the required fields in WCFM Marketplace are not filled, or to detect if the FedEx shipping label creation has failed and send an email to the admin?

Currently, the WooCommerce FedEx with Shipping Label Multivendor Addon does not support preventing checkout based on incomplete WCFM Marketplace fields. Additionally, the plugin cannot detect label creation failures to trigger an email notification to the admin. Therefore, there is no built-in mechanism to block checkout under these conditions or to automatically alert the admin if a label fails to print.

Is there a way to customize the WooCommerce Shipping Plugin for FedEx with Print Label to accommodate unique shipping requirements, such as product-level shipping addresses, if not supported natively?

Customization of the plugin to handle product-level shipping addresses and automated product exclusion based on shipping criteria is limited. The recommended approach is to use established WooCommerce multiple shipping address plugins (such as WooCommerce Shipping Multiple Addresses or YITH Multiple Shipping Addresses) alongside the FedEx plugin, ensuring compatibility and support. Custom development beyond these integrations is not supported through hooks or filters in the plugin, so extensive customizations would require separate development efforts outside standard plugin capabilities.

Is there a trial version available for the WooCommerce FedEx Shipping Plugin with Print Label to test its features before purchase?

Currently, PluginHive does not offer trial licenses or trial versions for the WooCommerce FedEx Shipping Plugin with Print Label. All plugins are available for purchase only. This policy aligns with common practices among leading WooCommerce plugin developers, including WooCommerce.com.

Is there a timeline or estimated release date for the FedEx bulk label printing fix?

Currently, the PluginHive team is developing an in-house bulk label printing library for the FedEx plugin. However, there is no fixed timeline or exact ETA to share at this time. The team will announce when this feature becomes available. Until then, avoid using bulk label printing in the FedEx plugin to prevent errors.

Is there a free trial available for the WooCommerce Shipping Plugin for FedEx with Print Label, and how can I test the plugin before purchasing?

The WooCommerce Shipping Plugin for FedEx with Print Label does not offer a free trial period. However, you can purchase the plugin with confidence due to a 30-day refund policy. This policy allows you to test the plugin on your WooCommerce site risk-free for 30 days. If the plugin does not meet your requirements or function as expected within this period, you can request a full refund. To start testing, purchase the plugin directly from the official PluginHive product page: https://www.pluginhive.com/product/woocommerce-fedex-shipping-plugin-with-print-label/.

Is there a demo version or installation available to see the "WooCommerce Shipping Plugin for FedEx with Print Label" in action before purchase?

Currently, there is no demo version available as it is under maintenance. However, the plugin purchase is covered by a 30-day refund policy in case it does not meet your requirements. You can refer to the plugin details and setup guidance before purchasing: https://www.pluginhive.com/product/woocommerce-fedex-shipping-plugin-with-print-label/

Is there a demo version available to test the WooCommerce Shipping Plugin for FedEx with Print Label before purchase?

Currently, there is no demo version available for the plugin. However, the purchase is protected by a 30-day refund policy, allowing you to try the plugin risk-free. If it does not satisfy your business needs, you can request a refund within 30 days of purchase.

Is the WooCommerce FedEx Shipping Plugin with Print Label currently active on my site despite the renewal reminder showing?

If you see a renewal reminder on your site, it may be due to caching or a delayed update. However, if you have successfully renewed your plugin license (as confirmed by your purchase order), the plugin remains active. To ensure the plugin functions correctly without disruptions, verify the license status in the plugin settings and clear any site or browser caches. If the renewal was recent, it might take a short time for the reminder to disappear.

Is the PluginHive TNT Shipping Plugin for WooCommerce with Print Label a separate product or part of another solution?

The PH TNT Shipping Plugin for WooCommerce with Print Label is not a standalone product; it is a component of the broader WooCommerce Shipping Services (WSS) solution by PluginHive. The WSS solution integrates multiple carrier services, including TNT, under a single plugin to streamline shipping management within WooCommerce. For detailed information and setup guidance, visit: https://www.pluginhive.com/woocommerce-shipping-services/.

Is it possible to set the "Country of Manufacture" at the product variation level in the WooCommerce FedEx Shipping Plugin with Print Label?

Yes, the option to specify the "Country of Manufacture" at the product variation level has been introduced starting from WooCommerce FedEx Shipping Plugin with Print Label version 7.0.9, released on July 17th, 2024. Previously, this setting was only available at the parent product level and applied uniformly to all variations. To use this feature, update your plugin to version 7.0.9 or later, then you will be able to configure the country of manufacture individually for each product variation within your WooCommerce admin.

Is it possible to set a default FedEx shipping service in the plugin so that it automatically selects a specific FedEx service internally for label creation?

Yes, the plugin provides the option to select a default FedEx shipping service. Once configured, the plugin will auto-generate shipping labels using this default service for every order, simplifying fulfillment. To use this feature, ensure that each product has its weight and dimensions configured properly, as these details are required for accurate label generation and shipping.

Is it possible to schedule FedEx label generation for a future date per order using the PluginHive plugin?

Currently, the PluginHive plugin does not support scheduling automatic FedEx label generation for future dates on a per-order basis. The existing "Time Zone Offset" feature allows adjusting the shipment date globally for all orders but cannot be applied individually per order. However, PluginHive offers a paid customization service to add a date picker on the orders page, enabling users to enter a shipment date for each order and generate FedEx labels in advance for that date. This customization allows generating labels today with a shipment date set for a future day, similar to FedEx’s official portal. Automatic label generation on the chosen future date is not feasible at this time; labels must be generated manually on the current day after setting the date.

Is it possible to resend a shipping label via email, and how can I configure email notification settings to do this?

1. Accessing the order details within your WooCommerce or supported platform admin dashboard.
2. Locating the shipping label generated by the PluginHive plugin for that order.
3. Downloading the label file and manually forwarding it via email to the customer.

For automated email notifications for labels, you may need to configure your WooCommerce email settings or use additional plugins that allow customizing order emails to include shipping label attachments or links. Alternatively, you can contact PluginHive support to explore possible workarounds or integrations suited to your workflow.

Is it possible to remove or hide the shipper's name from the FedEx shipping label generated via the PluginHive WooCommerce plugin?

The PluginHive WooCommerce FedEx plugin does not provide an option to hide or remove the shipper's name from the shipping label. This is because FedEx mandates the shipper's details, including the name, on the shipping labels for proper shipment processing and acceptance. The plugin cannot override or alter these required details. However, certain other details such as Customs Value, Duties and Taxes Payor Account Number, Secondary Barcode, Shipper Account Number, Terms and Conditions, and Transportation Charges Payor Account Number can be masked or hidden on the label if needed. If you require changes beyond what the plugin supports, it is recommended to contact FedEx directly for further options or clarifications.

Is it possible to print shipping labels directly from the plugin without saving a PDF first, similar to WooCommerce Shipping's direct printing functionality?

• ZPL/EPL label files cannot be opened or printed directly because these formats are designed for specialized label printers and do not function like standard document files. Therefore, you cannot send a ZPL label directly to the printer from the plugin without first saving it.
• To print labels directly without saving, switch to using PNG format labels within the plugin. You can then use WooCommerce’s Bulk Actions feature to print multiple labels at once, simplifying the printing workflow.
• If you prefer to continue using ZPL format, you need to download the ZPL files to your computer and then print them using your ZPL-compatible printer software as you would with any other document. This process still requires saving the file before printing.

Let me know if you need assistance configuring label formats or using the bulk print feature.

Is it possible to print and pay for shipping labels on orders that use the Free Shipping option set in WooCommerce with the PluginHive plugin?

Yes, you can print shipping labels for orders marked with Free Shipping using the PluginHive plugin. The plugin allows you to generate and pay for shipping labels directly from the order page regardless of the shipping method configured in WooCommerce. This means even if Free Shipping was set manually in WooCommerce due to plugin limitations, you can still create and pay for the shipment label through PluginHive without restrictions.

Is it possible to print a shipping label with a future ship date using the PluginHive plugin?

No, the PluginHive plugin does not support printing shipping labels with a future ship date. It prints the label exactly as provided by the FedEx API, which means labels can only be generated and printed once the orders are ready for shipment. To manage label printing, generate the shipping labels at the time you plan to ship the order.

Is it possible to print a price page or receipt alongside the FedEx shipping label generated through PluginHive?

PluginHive currently allows printing only the shipping label itself and does not support printing a detailed price page or receipt showing the shipping cost at the time of label generation. The rates displayed and charged at label creation reflect the live rates returned by the FedEx API, but no itemized price documentation is generated or stored for printing within the plugin. To obtain an official price record for shipping charges, refer to the billing invoice sent by FedEx after shipment processing.

Is it possible to generate a shipping label using only the test keys in PluginHive?

Yes, PluginHive allows you to generate shipping labels in test mode using the test API keys. This lets you simulate label creation without incurring actual shipping charges or affecting live orders. Simply use your test credentials during integration to create and validate shipping labels in a sandbox environment.

Is it possible to generate a FedEx shipping label using the PluginHive WooCommerce plugin with a Saturday delivery option on any day of the week, such as generating it on Tuesday or Wednesday but indicating Saturday delivery?

With the current PluginHive WooCommerce FedEx shipping plugin, the Saturday Delivery option is limited to specific shipment creation days based on FedEx service rules:

1. For 2-Day services, Saturday Delivery can only be selected when generating shipments on Thursdays.
2. For Next Day services, Saturday Delivery can only be selected when generating shipments on Fridays.

You can configure working days in the plugin settings to include Thursday, Friday, and Saturday to support Saturday Delivery but note that these settings apply globally to all shipments.

Currently, there is no built-in functionality to enable the Saturday Delivery option directly on other weekdays such as Tuesday or Wednesday without scheduling the shipment date to a future day.

• Allow the user to schedule the shipment date manually within the plugin for a future date (such as Friday).
• Enable the Saturday Delivery option based on the scheduled future shipment date, regardless of the actual label generation day.
• Permit generating and downloading the shipping label immediately while reflecting the scheduled shipment and delivery date.

If you require this functionality, PluginHive offers this as a paid custom addon and will need confirmation to proceed with development. This approach ensures your specific scheduling needs and Saturday delivery options work as intended.

Is it possible to delete extra packages but still include all items in the invoice when generating shipping labels?

1. Configure the packaging method to consolidate items from bundles or multi-item orders into fewer packages upfront.
2. Avoid deleting packages after creation; manage packaging rules instead for the desired packaging structure.
3. If deleting packages is necessary, be aware this will affect invoice contents accordingly.

Is it possible to create and email a shipping label to the recipient for sending returns to the US using the FedEx plugin?

Yes, it is possible to create a shipping label for the recipient to print and send the package to the US using the FedEx plugin. The plugin supports the forward shipment scenario, allowing you to generate the label and email it directly to the recipient for printing and dispatch.

Is it possible to configure the PluginHive FedEx Shipping plugin to automatically print shipping labels directly to a thermal printer instead of downloading them as PDF files?

The plugin does not provide a direct option to send labels automatically to a thermal printer when clicking "Print Label." By default, clicking "Print Label" downloads the label to your system, typically as a PDF or image file. To print on a thermal printer, you need to manually open the downloaded label file on your computer and print it using your thermal printer’s driver software. You can configure your thermal printer to recognize and print the downloaded file formats (PDF or image), but the plugin itself cannot automate this print process.

Is it possible to always show the customer fixed shipping options (Free Delivery and Express Delivery for $25) regardless of the address using the "WooCommerce FedEx Shipping Plugin with Print Label"?

The WooCommerce FedEx Shipping Plugin with Print Label does not support disabling shipping cost calculations based on the address or showing fixed shipping options unconditionally. However, you can achieve this functionality by using the PluginHive PH Hide WooCommerce Shipping Methods & Rate Adjustment plugin. This plugin allows you to create shipping zones and control the visibility of shipping methods as per your requirements. By configuring the shipping zones and hiding or adjusting shipping methods, you can display the two fixed shipping options (Free Delivery and Express Delivery for $25) to customers regardless of their address. For detailed setup instructions, refer to the product page here: https://www.pluginhive.com/product/hide-woocommerce-shipping-methods-and-rate-adjustment/

Is it possible to add custom box dimensions in the WooCommerce Shipping Plugin for FedEx with Print Label?

Yes, the plugin allows you to add custom box dimensions. This feature enables you to define specific length, width, and height for your shipment boxes, ensuring that the shipping rates and label generation are accurate based on your actual package sizes.

Is it possible for PluginHive support to remotely access my system to fix FedEx label generation errors?

• Request detailed information about the orders causing errors.
• Ask for permission to generate or test labels using your data within their support environment.
• Provide step-by-step guidance and configuration recommendations to fix the issue.
• If absolutely necessary, trusted support personnel might assist through secure screensharing or guided troubleshooting, but this is usually arranged on a case-by-case basis following strict security protocols.