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Pickup, Drop-off & Saturday Delivery Setup in Shopify – Shopify Ship, Rate, and Track for FedEx FAQs

    Configure FedEx pickups, drop-offs, and Saturday deliveries

Questions in this section:

After disabling FedEx Saturday Delivery options, do I need to update any other settings to prevent Saturday pickups?

Yes, you should verify and configure the Saturday pickup options as well: 1. Go to **App → Settings → Additional Settings** in the PluginHive app. 2. Locate the **Saturday Ship** option, which controls if FedEx picks up parcels on Saturdays. 3. If you do not want parcels picked up on Saturdays, ensure the **Saturday Ship** option is disabled. 4. Save your settings to prevent FedEx pickups on Saturdays. This ensures that Saturday pickup and delivery services are both disabled, avoiding unintended billings.

After enabling Saturday Delivery settings, the Saturday delivery option is not showing when I generate the shipping label. What should I do?

Ensure you have enabled both required settings: 1. Enable "FedEx Saturday Delivery" under Account Settings > Account Number in the app. 2. Enable "Saturday Shipment Settings" under Settings > Additional Services. After enabling both, try generating the label again. It may help to refresh or log out and log back into the app. Additionally, verify that the shipment date and destination qualify for Saturday Delivery. If it still does not appear, check an order that has valid shipment criteria or contact support with the specific order number for further assistance.

Can I add a custom message about processing time or shipping windows for shipping options at checkout using this app?

The PH Ship, Rate & Track for FedEx app does not support adding custom messages like processing times or shipping windows directly within the app interface. However, you can customize the names of the shipping services that appear at checkout to convey this information. For example, you can rename a service such as "FedEx 2Day" to "FedEx 2Day (1-2 Business Days)" in your Shopify shipping settings. This allows you to communicate shipping windows or other details through the service name displayed to customers during checkout.

Can I change the pickup time window to start at 12 PM and end at 4 PM to avoid pickups after 4 PM, and will this resolve the FedEx pickup scheduling error?

Setting the pickup window to start at 12 PM and end at 4 PM may still trigger the "Package access needed" error when scheduling with FedEx if the pickup window is too narrow or does not meet FedEx’s local requirements. In this case: 1. Attempting to change the pickup time window from 1 PM–4 PM to 12 PM–4 PM resulted in the same error. 2. FedEx’s API restrictions or zone-specific rules may prevent pickup scheduling within that time range. 3. It is advisable to contact FedEx support directly to confirm acceptable pickup time windows for your service area. 4. Once a valid pickup window is confirmed, update your pickup settings accordingly and retry the pickup request. If you need help adjusting the settings or troubleshooting further, support from PluginHive can assist with configuration within the app.

Can I change the shipping date to tomorrow if FedEx has already been picked up for the day, and will this schedule a pickup for the next day?

Yes, you can schedule a shipment for the next day if FedEx has already completed pickups for the current day. Labels generated after 4:00 PM are automatically treated as next-day shipments. To ensure your shipment is scheduled for the following day, you can: 1. Generate the label after 4:00 PM, which will automatically set the shipment date to the next day and schedule the pickup accordingly. 2. Alternatively, while creating the label, update the "Ship After These Many Days" setting to reflect the appropriate shipment date (for example, set it to 1 day to ship tomorrow). This will schedule the pickup for the correct day. These methods help ensure that your shipment pickup is aligned with FedEx’s schedule for the next business day.

Can I configure the PluginHive app to recognize FedEx non-working days and automatically schedule pickups for the next business day?

Currently, the PluginHive app does not support configuring working or non-working days to automatically adjust pickup scheduling based on FedEx business days. The app’s logic automatically sets the pickup day as the next calendar day from the request date, regardless of weekends or FedEx holidays. Therefore, if the next day falls on a non-working day (e.g., Saturday), the pickup request will fail with an "Invalid Pickup Day" error. To schedule a pickup for a Monday, you need to manually place the pickup request on Sunday. This process should be followed to ensure the pickup is scheduled on a valid FedEx working day. If you require further assistance or have specific scheduling needs, you may contact PluginHive support for help with alternative workarounds.

Can I reorder or reposition the shipping methods displayed at checkout to set a specific shipping method as priority, such as making FedEx appear first followed by Local Delivery and Pickup?

The ordering of shipping methods on the Shopify checkout page is controlled by Shopify itself and cannot be modified through the PluginHive app or other third-party apps directly. Shopify typically displays shipping options sorted by increasing shipping cost. To change the shipping method order or prioritize one method over others, you need to contact the Shopify support team to inquire if they provide a way to customize shipping method sequences at checkout. As an alternative, you may explore Shopify apps like "Reorder Rates," but their compatibility with PluginHive shipping methods and impact on checkout must be verified, as PluginHive does not support direct repositioning of shipping options.

Can I schedule FedEx pickup orders using the official FedEx app instead of the PluginHive app without causing any issues with my shipments processed through PluginHive?

Yes, you can schedule FedEx pickups directly using the official FedEx app or website without any restrictions from the PluginHive app. This will not cause any problems with your shipments created via PluginHive. However, it is recommended to try scheduling a pickup directly from the PluginHive app for at least one batch of orders to easily manage and verify the process within your Shopify environment. Both methods are supported, so you can choose the option most convenient for you.

Can I select a specific pickup date in the PluginHive FedEx pickup app?

No, the app does not allow you to manually select a pickup date. It automatically uses the next day as the pickup date for your shipments. This is designed to streamline the process and ensure pickups are scheduled promptly without manual date selection.

Can I select the "Adult Signature Required" option when shipping orders using the app?

Yes, the app provides an option to select "Adult Signature Required" for shipments, enabling you to ensure that the recipient provides an adult signature upon delivery.

Can I set specific days of the week when we ship our orders in the PluginHive app?

No, it is not possible to set or edit the shipping days manually in the app. The estimated delivery dates and days shown at checkout are provided directly by FedEx and cannot be customized or limited (e.g., to Mon-Wed shipping only) within the app. You may choose to display or hide the estimated delivery dates, but you cannot change their schedule.

Can PluginHive support assist with disabling Shopify’s Shop Promise settings or delivery date configurations?

No, PluginHive support can only assist with configurations within the PluginHive app itself. Shopify’s Shop Promise and other delivery date apps are managed independently. For resolving delivery messaging conflicts or disabling these Shopify features, please contact the respective Shopify app support teams. PluginHive can advise on how these settings might interact but does not have control or permissions to modify third-party app settings.

Can the PH Ship Rate & Track for FedEx App show the exact delivery date (a specific calendar date) instead of a range like "3 to 4 days"?

The app displays estimated delivery days provided directly from FedEx but cannot translate these into an exact calendar date on the Shopify checkout page. This limitation exists because the app does not have control over Shopify’s checkout page to customize how delivery dates are shown. Therefore, the delivery date range (e.g., 3 to 4 days) is shown as provided by FedEx, and displaying an exact date is not currently supported via the app. You may contact Shopify support to explore possible checkout customizations.

Can the product weight be edited directly within the PluginHive FedEx app?

No, the product weight cannot be edited directly within the PluginHive FedEx app. The app fetches weight information exclusively from Shopify. Any changes to product weight must be made in the Shopify product settings. Once updated in Shopify, the new weight information will automatically sync and reflect in the PluginHive app for shipping calculations.

Can we schedule pickups for Monday on Saturdays or Sundays using the PluginHive app?

The PluginHive app allows scheduling pickup requests only for the same day or the next day. To schedule pickups for Monday, you need to raise the pickup requests on Sunday by selecting all pending orders and submitting the request via the app. Scheduling pickups multiple days in advance, such as on Saturday for Monday, is not supported.

Could missing or incorrect shipper contact numbers cause the error “There are no valid services available” when creating shipments with FedEx in PluginHive?

No, the error “There are no valid services available” is unrelated to the shipper contact number field. This error typically means the FedEx API is not returning available shipping services for the given shipment parameters, often due to account-level restrictions or service unavailability rather than missing contact details. Ensure all address details are correct; however, focus troubleshooting efforts primarily on FedEx account status and service availability.

Do I need to enable FedEx shipping options both in Shopify and in the PluginHive app, or can the app handle displaying options and rate estimates on its own?

To display live FedEx shipping rates at checkout using the PluginHive app, you must take the following steps: 1. Add your FedEx account credentials into the PluginHive app. 2. Upgrade your Shopify store plan to the "Shopify" plan or any higher-tier plan that supports carrier-calculated shipping rates. 3. Contact Shopify support to have the "Carrier Calculated Rates" feature enabled for your store, which is necessary for live rate display at checkout. 4. After the above steps, the PluginHive app will be able to show live FedEx shipping options and rate estimates during checkout. Note: If you are on the basic Shopify plan (which does not support carrier-calculated rates), the PluginHive app can still be used for FedEx label generation, pickup requests, and order tracking, but it cannot display live shipping rates or options at checkout. If you need additional help, PluginHive offers onboarding support via a Zoom call where you can get assistance setting up the app and integrating FedEx with your Shopify store. You can schedule a call using the provided booking link.

Do we need to upgrade to the FedEx RESTful APIs ourselves, or will this be handled automatically by the PluginHive app when legacy FedEx services retire?

The upgrade to the FedEx REST API will be managed by PluginHive from their end. Once the migration to the new API is complete, you will need to reconnect your FedEx account to start using the updated API. PluginHive will proactively contact you with instructions and keep you informed about the progress of this transition. No immediate action is needed on your part until you receive these instructions.

Do you provide local delivery services through the Pluginhive FedEx app?

The Pluginhive FedEx app supports FedEx shipping services globally. However, there is no direct mention of local delivery support as part of the FedEx app features. For local delivery, you may need to explore other Pluginhive apps or consult with the support team to understand options related to local delivery services.

Does auto-generating shipping labels automatically select the FedEx 2 Day Saturday delivery service?

Shipping labels generated automatically follow the label generation strategy and preferred shipping service configured in the app settings. To ensure Saturday delivery is selected automatically: 1. Go to the app settings. 2. Navigate to the "Documents / Labels" section. 3. Under "Label Generation Strategy," set your preferred service to "FedEx 2 Day" (or the carrier service that includes Saturday delivery). 4. Save the settings. When generating labels in bulk or individually, the app will use this preferred service to generate the labels. If you select "Cheapest" as the label generation strategy, the app may pick the lowest cost service available, which might not include Saturday delivery. Therefore, explicitly setting the preferred service to one that includes Saturday delivery is essential if you want those labels generated automatically.

Does enabling "Third Party Insurance" in the app insure my shipment through FedEx directly, or do I need to configure a separate insurance provider?

Enabling "Third Party Insurance" in the app means your shipments are insured directly by FedEx. When this option is enabled, FedEx covers your package in case of loss, delay, damage, or misdelivery, allowing you to claim the insured value from FedEx. There is no need to configure or connect to any other third-party insurance provider. To set up and use this feature: 1. Navigate to **Additional Services → Third Party Insurance Settings** in the app. 2. Enable the option **"Is Third Party Insurance required for Forward Shipments?"**. 3. Define the insurance amount for your shipments by choosing one of the following: – **Declared Value of Product**: Use the declared value set for each product under the **Products** section as the insurance amount. – **Percentage of Product Price**: Specify a percentage of the product price to be used as the insurance amount. This setup ensures your shipments are automatically insured through FedEx once the third-party insurance option is enabled.

Does FedEx Ground service support on-call same-day pickups?

FedEx Ground service generally does not support on-call same-day pickups. – Scheduling same-day pickups via Ground may not be possible in many locations, and attempts to do so can result in pickup request failures. – It is recommended to schedule Ground pickups in advance or use appropriate FedEx services (e.g., Express) if same-day pickup is required. – Confirm availability of same-day pickup options for Ground service with your local FedEx representative to plan accordingly.

Does PluginHive offer an API or method to export all orders or shipping data to facilitate the pickup process by a domestic provider?

Currently, PluginHive does not provide an API or a direct export function specifically designed for sending all orders to your domestic logistics provider. – Pickup scheduling in the apps is based on the warehouse address configured within the app, which is used as the pickup location for carriers like FedEx. – If you require automated data sharing with your domestic provider, this functionality is not available via PluginHive apps at present, so you will need to manage this process externally or manually.

Does PluginHive support LTL shipping rates for Alaska and Hawaii states?

To verify if LTL rates work for Alaska and Hawaii through PluginHive, you should perform a test transaction directly on the FedEx website using your FedEx LTL account. Enter a shipment weight greater than 150 lbs to see if FedEx provides LTL services to those states. This practical test will confirm whether PluginHive can retrieve LTL rates for Alaska and Hawaii based on FedEx’s actual service availability.

Does the app validate business or residential addresses using FedEx Address Checker?

Yes, the app validates shipping addresses through FedEx web services. It automatically classifies addresses as residential or commercial. Based on this classification, it shows the appropriate FedEx service options—FedEx Home Delivery for residential addresses and FedEx Ground for commercial addresses. This ensures accurate service selection during shipping.

Does the PluginHive app consider the latest possible same-day FedEx pickup request time for a specific postcode, and how is this managed?

Yes, the app manages same-day pickup timing based on the configured pickup start time and a required advance notice period. Specifically: 1. In the app, go to Settings > Pickup Settings to view the configured pickup start time (e.g., 3:00 PM). 2. For a same-day pickup request to be accepted, the request must be made at least 2 hours before this pickup start time. For example, if the pickup start time is 3:00 PM, requests must be submitted before 1:00 PM. 3. If a request is made after this cutoff, the pickup will automatically be scheduled for the next day. 4. You can update the pickup start time in the settings to align with FedEx’s communicated latest pickup times for your postcode. 5. After adjusting the time, retry the pickup request to ensure it is scheduled correctly. This configuration helps you comply with FedEx’s cutoff times and successfully schedule same-day pickups when possible.

Does the PluginHive app support generating the FedEx Hazardous Materials Certification Report (OP-950) for pickups?

Currently, the app does not provide the capability to generate the FedEx OP-950 hazardous materials certification report or any equivalent manifest document. This report is important as a mandatory document handed to FedEx drivers during pickup for hazardous materials shipments. While this request has been acknowledged, it is not yet supported and will be considered once the app integrates FedEx’s REST API.

Does the PluginHive FedEx app allow configuring different FedEx service options per shipping profile (for example, disabling ground shipping for certain product profiles)?

Currently, the PluginHive FedEx app does not provide the ability to enable or disable specific FedEx services on a per-shipping-profile basis within the app’s rate display settings. All shipping services from your FedEx account configured in the app will be applied globally. You can manage shipping services per profile only through Shopify’s native shipping profiles, but these settings do not affect the FedEx rates fetched by the app. PluginHive is considering enhancements related to service-option controls per profile based on customer feedback.

Does the PluginHive Shopify app support sending FedEx email notifications to customers about their packages?

Yes, the app supports FedEx Event Notifications that can be sent via email to customers. To enable this feature: 1. Go to the app’s Settings. 2. Navigate to the Notifications section. 3. Find the option labeled “Enable FedEx Notifications?” and enable it. 4. Configure the notification preferences as needed to ensure customers receive updates about their shipments. This feature allows customers to get automatic status updates from FedEx regarding their packages.

How can I add FedEx shipping rates to my Shopify store if they are not appearing at checkout?

If FedEx shipping rates are not showing at checkout, check if you have enabled any special shipping options such as Saturday Shipping. FedEx accounts may not support certain options like Saturday Shipping, which can cause rates to fail. To resolve this: 1. Log in to your Shopify admin and navigate to Shipping and Delivery settings. 2. Disable Saturday Shipping or any other unsupported FedEx services. 3. Save the changes and test the checkout again. Once unsupported services are disabled, the FedEx rates should appear accurately at checkout.

How can I adjust the estimated delivery time in the app to reflect delays such as the current FedEx delays from Brazil to the U.S.?

The app displays estimated delivery times based on data provided directly by FedEx’s API, so you cannot directly change the ETA received from FedEx. However, you can add a buffer to the estimated delivery times to account for known delays. To do this: 1. Log into the app and navigate to **App Settings**. 2. Select **Rate Settings**. 3. Locate the option labeled **Add Buffer Time For Estimated Delivery in Hours**. 4. Enter the desired buffer time that reflects the delay (for example, adding additional hours to convert the delay into days). 5. Save the settings. This adjustment will add extra time to the ETA shown in the app, providing a more accurate delivery estimate to your customers during periods of known delays. For precise ETA updates on FedEx services, you can also contact your FedEx account representative for additional clarification.

How can I allow for delivery on Saturday when shipping with FedEx 2Day service if the label is created on Wednesday?

When using FedEx 2Day service, the default delivery date is two days after the label creation date. For example, a label generated on Wednesday schedules delivery on Friday. To enable Saturday delivery despite generating the label on Wednesday, you have two options: 1. Generate the label on Thursday instead of Wednesday, which naturally sets Saturday as the delivery date. 2. Adjust the shipment date within the app by 1 day so the system treats the shipping date as Thursday even though the label is generated on Wednesday. To do this, follow these steps: – Navigate to **App Settings** > **Documents/Labels Settings** – Click on **More Settings** – Under the **Change Shipment Date** section, add "1" day in the **Ship After Days** field By applying this adjustment, a label generated on Wednesday will reflect a Thursday shipping date, thus scheduling Saturday delivery.

How can I cancel an order in the PluginHive app after it has been created?

To cancel an order within the PluginHive app: 1. Open the app dashboard and locate the order you wish to cancel. 2. Select the order and look for the cancel order or void shipment option. 3. Confirm the cancellation action to update the shipment status and avoid further label generation or pickups. 4. The cancellation will also prevent any shipping charges related to that order. Check your app version and documentation, as the exact steps might vary slightly depending on interface updates.

How can I cancel my subscription for the PluginHive app used for FedEx services?

To cancel your subscription for the PluginHive app, simply uninstall the app from your store. Uninstalling the app automatically stops any active subscription linked to it, so no further action is required beyond the app removal.

How can I change my store address for pickup and returns after moving to a new warehouse?

To update your store address for pickup and returns, you need to modify the warehouse address in your Shopify settings. Follow these steps: 1. Log in to your Shopify admin panel. 2. Go to **Settings** at the bottom left of the dashboard. 3. Click on **Locations**. 4. Select the relevant location that corresponds to your warehouse. 5. Edit the address details with your new warehouse information. 6. Save the changes. Once updated, all new orders will automatically use the new address details for label generation and pickups.

How can I change or remove the default estimated delivery time text displayed under FedEx shipping options in the checkout screen?

The estimated delivery days shown under FedEx shipping options are provided directly by FedEx and cannot be directly edited within the PluginHive app. However, you have two options: 1. **Disable the estimated delivery time display entirely:** – Navigate to **App → Settings → Rates Settings**. – Uncheck or disable the option **“Display Estimated Delivery Time for FedEx Services (If Available)”**. 2. **If the estimated delivery time is still showing after disabling:** – Check if Shopify’s **Shop Promise** or **Delivery Date** apps/settings are enabled, as these can override the app’s settings and add their own estimated delivery text. – You may need to disable or adjust these Shopify settings to prevent delivery dates from showing alongside PluginHive’s rates. If after these steps the estimated delivery time still appears, PluginHive cannot override Shopify’s Shop Promise settings. In that case, contacting the Shop Promise app support is recommended for further resolution.

How can I change the pickup location for my orders in PluginHive?

The pickup location for an order in PluginHive is determined by the fulfillment location used for label generation. To change the pickup location for all orders, follow these steps: 1. In your Shopify admin panel, go to the Locations settings. 2. Set the intended pickup location as the default location. 3. Ensure that all your products are stocked in this new default location. 4. Once this is set, the label generation will automatically use the new default location as the pickup point for your orders. This process updates the pickup location system-wide for all orders generated after these changes.

How can I configure boxes and product dimensions in PluginHive to ensure accurate FedEx shipping rates?

To configure boxes and product dimensions in PluginHive: 1. Define the dimensions (length, width, height) and weight for each product in your Shopify store or within PluginHive’s settings. 2. Set up packaging rules by specifying box sizes that accommodate your products. 3. PluginHive will then calculate shipping rates based on these dimensions and selected FedEx services. This ensures that quotes reflect realistic shipping costs, especially for larger or irregularly sized items. Make sure these settings are precise to get accurate air freight or other service rate estimates.

How can I confirm if a FedEx shipping service is available for a specific international shipment within the PluginHive app?

The PluginHive app displays only the FedEx shipping options currently available for the shipment details entered. To verify: 1. Recreate the shipment details on FedEx.com’s shipment tool for rates and service options. 2. Confirm which services FedEx offers for the specific origin and destination. 3. The app will mirror these available services for label generation. If a service does not appear on FedEx.com, it will not be listed in PluginHive. 4. Use this method to troubleshoot service availability questions before assuming app malfunction.

How can I confirm that Saturday Delivery has been successfully applied to a FedEx label generated via PluginHive?

To confirm Saturday Delivery use on a FedEx label: 1. Check the shipping label details; the service type should state FedEx 2 Day Saturday Delivery or show a delivery date on a Saturday. 2. Review the label generation request XML in the PluginHive app or API logs for the "Saturday Delivery" special service flag. 3. Confirm the expected delivery date is a Saturday rather than Monday or the next business day. 4. Use FedEx tracking to verify the estimated delivery date indicates Saturday delivery after label generation. 5. If this does not appear, verify app settings and FedEx service restrictions at the shipment level.

How can I contact FedEx to verify if they ship to Russia or to a specific Russian address?

To contact FedEx for information about delivery services to Russia: 1. Visit FedEx’s official customer support page for live assistance: https://www.fedex.com/en-us/customer-support/faqs/something-else/customer-support/how-do-i-talk-to-live-person.html 2. Use the contact options provided on this page to connect with FedEx customer support or your FedEx Account Representative. 3. Inquire specifically about delivery coverage to your intended Russian address or region to confirm service availability. PluginHive does not have direct access to FedEx contact details or internal carrier policies, so communicating directly with FedEx is recommended for precise shipping service information.

How can I correctly configure FedEx Home Delivery and FedEx Ground rates using PluginHive or Shopify for my store?

You can connect your FedEx account directly to Shopify (bypassing the PluginHive app) and enable only FedEx Home Delivery and FedEx Ground shipping services. This will ensure that the correct shipping rates for these services are provided to customers during checkout. For example, enabling only the required FedEx shipping methods in Shopify settings accurately restricts the options shown, forcing only the enabled services to appear.

How can I disable the Priority Overnight FedEx shipping option for deliveries to Hawaii in the PluginHive app?

Currently, the PluginHive app does not support restricting FedEx shipping services based on geographic zones such as Hawaii. The available shipping options and rates are provided directly by FedEx and calculated dynamically based on shipment details like origin, destination, and package information. Since FedEx’s own rate calculator indicates that Priority Overnight is available within Hawaii, this service may appear as an option during checkout. To verify specific service availability for your shipments, it is recommended to use the official FedEx Rate Calculator. If you require more control over available services, you may need to manage shipping options outside of the PluginHive app or contact FedEx directly.

How can I effectively use test orders to troubleshoot FedEx label generation issues in PluginHive?

Test orders are an effective method to verify the integration and label generation functionality. Use this approach as follows: 1. After confirming FedEx rates and services are visible on fedex.com for your account and shipment destinations, perform a test order in PluginHive using the same shipping parameters. 2. Ensure all shipment details, including addresses and package weight/dimensions, are accurate. 3. Check if the app successfully generates a FedEx shipping label. 4. If label creation fails, review error messages for clues; commonly, failure points relate to FedEx account configuration or API communication. 5. Use results from test orders to isolate whether the problem lies with PluginHive app settings or FedEx account services. Following these steps ensures you identify rate and service availability issues early, enabling targeted resolution for smooth fulfillment operations.

How can I enable Saturday Delivery for FedEx shipments in bulk using the PluginHive app, instead of generating one label at a time?

Currently, the PluginHive app requires manually switching the shipping service from FedEx 2 Day to FedEx 2 Day Saturday Delivery on a per-label basis when using auto-generate. There is no direct bulk action to toggle this option for multiple shipments at once. If bulk updating Saturday Delivery is important, consider providing feedback to PluginHive or using custom workflows supported by your order management system. Meanwhile, labels can be generated individually with the correct Saturday Delivery service selected.

How can I enable Saturday Delivery using the app?

To enable Saturday Delivery in the app, follow these steps: 1. Navigate to **App Settings**. 2. Go to **Account Settings**. 3. Expand the **Saturday Delivery** section. 4. Enable the Saturday Delivery option. 5. When generating shipment labels, use the **Single Label Generation Process** to manually select the Saturday Delivery service for the orders you want to ship on Saturday. This will ensure that your shipments are scheduled for Saturday delivery.

How can I enable the Saturday Delivery option in the PluginHive app for my shipments?

To enable Saturday Delivery in the PluginHive app, follow these steps: 1. Verify that your carrier account (e.g., FedEx) is activated for Saturday delivery service by contacting your carrier’s support team. This activation is necessary at the carrier level before you can use the option in the app. 2. Once your carrier account is enabled for Saturday delivery, log in to the PluginHive app. 3. Navigate to **Settings** > **Account Settings** within the app dashboard. 4. Locate the **Saturday Delivery** option and enable it by toggling the switch or checkbox. 5. After enabling, you will be able to generate shipping labels with the Saturday delivery service for your eligible orders. If you encounter any issues or need further assistance, contact PluginHive support for help.

How can I fix recurring failed pickup requests on the FedEx Shopify app so I don’t have to contact support repeatedly?

To reduce failed pickup requests and avoid frequent support interactions, follow these steps: 1. Confirm that your Pickup Start time in the app matches the current FedEx regional pickup schedule. Changes in regional pickup times can cause failures if not updated. 2. Regularly check and update your company’s close time or cutoff time settings in the app to ensure they’re accurate. 3. Consider switching to the new app UI by enabling it within your app settings. The updated UI provides enhanced features and potentially more stable handling of pickup requests. 4. Keep the app updated and monitor FedEx service announcements for any changes affecting pickup scheduling. If you continue facing issues after these steps, contact support with details for further investigation.

How can I fix the "Carrier-calculated shipping (CCS) registration failed" error that prevents live FedEx rates from appearing at checkout on Shopify?

To resolve the "Carrier-calculated shipping (CCS) registration failed" error and enable live FedEx shipping rates at checkout, follow these steps: 1. Verify your Shopify subscription plan because the carrier-calculated shipping feature is only available on certain plans. This feature is included with: – Advanced Shopify Plan – Shopify Plus Plan – Shopify Plan (only if carrier-calculated rates are activated) 2. If you are on the Shopify Plan, you must enable "Carrier Calculated Rates at Checkout" by: – Switching to yearly billing, which includes this feature at no extra monthly cost, or – Adding the feature as an add-on for $20/month by contacting Shopify support at [email protected] 3. To check or enable the option: Go to Shopify Admin > Settings > Shipping and Delivery, and look for the "Carrier Calculated Rates at Checkout" setting. 4. Understand that printing FedEx labels, fulfilling orders with FedEx tracking numbers, and scheduling FedEx pickups do not require this feature; only displaying live FedEx shipping rates at checkout requires carrier-calculated shipping enabled. 5. Because this is a Shopify subscription restriction rather than an issue with the app, any necessary subscription changes or add-ons should be made through Shopify directly. 6. After enabling the feature, the error should be resolved, and live FedEx rates will display to customers at checkout.

How can I get help enabling Saturday delivery for my FedEx account via PluginHive?

To enable Saturday delivery for your FedEx shipments through PluginHive: 1. Contact FedEx customer support directly and request activation of Saturday delivery on your FedEx account. Activation at the carrier level is mandatory; PluginHive cannot enable this for you. 2. Once FedEx confirms the Saturday delivery service is active for your account, log in to your PluginHive app. 3. Navigate to **Settings** > **Account Settings** and enable the Saturday Delivery option in the app. 4. This will allow you to generate shipping labels that include Saturday delivery options for your eligible shipments. For any difficulties or further assistance after FedEx activation, reach out to PluginHive support.

How can I process a FedEx shipment as 'Limited Quantity' instead of full hazardous material (hazmat) in the app?

To process shipments as 'Limited Quantity' (limited hazmat) on FedEx: 1. Enable the “Limited Quantity” checkbox or setting within the shipment options in the app. 2. Avoid enabling the full “Hazmat” option unless the shipment qualifies; “Limited Quantity” is a separate setting with more lenient restrictions. 3. Test the shipment on the FedEx website by enabling the Hazmat option temporarily to confirm which FedEx services appear and the corresponding rates. Note that FedEx Home Delivery does not support hazmat shipments. 4. Confirm that when the “Limited Quantity” option is enabled, FedEx Ground service is returned and priced appropriately (e.g., $13.50 as per your test). If discrepancies continue, review the shipment details and packaging types or share access for support to analyze the configuration.

How can I properly configure FedEx shipping in Shopify using PluginHive to avoid label generation failures?

To ensure smooth FedEx label creation through PluginHive: 1. Install and enable the PluginHive FedEx app correctly on your Shopify store. 2. Register and input valid FedEx account credentials and API keys in PluginHive settings. 3. Ensure all shipping addresses in Shopify orders are complete and valid, including postal codes and country codes. 4. Avoid enabling unsupported services such as COD for international shipments. 5. Regularly check FedEx service availability for your shipment origins and destinations. 6. Keep the PluginHive app updated and monitor any shipping notifications or error messages. 7. Provide collaborator store access to PluginHive support for quicker issue resolution when needed.

How can I request a FedEx pickup using the PluginHive FedEx integration app?

After installing the app and connecting your FedEx account, you can request FedEx pickups for your orders directly through the PluginHive app. While the app supports pickup requests, if you need assistance with this process, PluginHive offers support via a Zoom call to guide you through the steps. Generally, pickups are arranged by submitting pickup requests through the app dashboard, which then notifies FedEx to collect the parcels from your store location.

How can I request a pickup for my shipped orders using the PluginHive app?

To request a pickup directly from the PluginHive app, follow these steps: 1. Open the app and navigate to the **Shipping** section. 2. Select the orders you want to include in the pickup request—you can select multiple orders at once. 3. Click on **Request Pickup** to initiate the pickup process. This allows you to conveniently arrange pickups for your shipments without leaving the app. If available, you can refer to the visual guide (screenshot) within the app for additional help.

How can I resolve authentication failure errors when generating FedEx labels through the PluginHive app if rates are displaying correctly but label creation fails?

To resolve FedEx label generation errors caused by authentication failures despite rates displaying correctly: 1. Ensure that the FedEx account connected as the primary account is set up correctly through the official registration process rather than manual entry. Manual connections can cause authentication issues specifically during label generation. 2. If the primary account was connected manually, clear or remove that account from the PluginHive app settings. 3. Reconnect the FedEx account using the registration workflow provided within the PluginHive app. This ensures proper generation of relevant API credentials and authentication tokens. 4. After connecting the account via registration, confirm that label generation works correctly by testing with a sample order. 5. If multiple FedEx accounts exist, ensure the newly registered and working account is set as the primary account to prevent authentication conflicts. 6. Verify that FedEx shipping services such as FedEx Ground Economy and Saturday Delivery are enabled as needed, along with any applicable tax identifiers. 7. If these steps are not accessible or there are further issues, contact PluginHive support or escalate to the L3 team for assistance in clearing existing accounts and properly configuring the new primary account.

How can I resolve discrepancies between shipping plans available on FedEx’s website and in PluginHive?

Both PluginHive and FedEx rely on the same real-time shipping service availability, but discrepancies can occur because: 1. FedEx’s available services depend on package dimensions, weight, origin, and destination. 2. The FedEx website might require a login for certain services to appear; PluginHive displays services based on available data without user login integration. 3. To resolve discrepancies: – Cross-check your shipment details carefully to ensure all inputs are identical in both FedEx and PluginHive. – Clear any cache or re-login in both platforms to refresh available services. – Confirm if your FedEx contract or account permits special services like "Connect Plus" for your shipping route. – Contact FedEx directly if you suspect your account should enable a service but it does not show up. 4. Adjust shipping preferences in PluginHive accordingly to available services for label generation.

How can I resolve the FedEx Error Code 8355 "Saturday pickup not allowed" message when generating shipping labels using PluginHive?

To resolve the FedEx Error Code 8355 related to "Saturday pickup not allowed," follow these steps within the PluginHive app settings: 1. Go to **App Settings** → **Account** tab. 2. Disable the option **"Enable FedEx Saturday Delivery"** by toggling it off. 3. Navigate to **App Settings** → **General** tab. 4. Disable the option **"Enable Saturday Ship"** by toggling it off. 5. Save both changes. After completing these steps, attempt to generate the shipping label again. Disabling these options prevents the system from scheduling shipments or pickups on Saturdays, thereby avoiding the error.

How can I resolve the issue of FedEx rates and label generation failing for Belgium orders in the PluginHive app?

If FedEx services and rates are failing to load in the PluginHive app for Belgium orders, this can be due to temporary FedEx server issues. To resolve: 1. Check directly on fedex.com to verify if FedEx rates are available for your shipment. 2. Retry generating the shipping label through the PluginHive app once FedEx services are confirmed as operational on fedex.com. 3. If problems persist, contact FedEx support for assistance from your end as a parallel step. This approach helps isolate whether the issue is with FedEx’s service availability or the app’s integration.

How can I resolve the “Failed” message when placing a FedEx pickup request via the PluginHive app?

If your FedEx pickup request shows a “Failed” message, follow these steps to troubleshoot and resolve the issue: 1. Identify if there is a specific error code associated with the failure (e.g., error code 5044). 2. Understand that FedEx pickup availability and timing depend on your local FedEx region and their operational hours. Pickup requests made on or after the cut-off time for your region will be rejected. 3. Contact your local FedEx Pickup team or your FedEx account representative to confirm the allowed pickup time window for your location. 4. In the PluginHive app, navigate to Settings > PickUp and update the Pickup Time to a valid time slot within FedEx’s accepted pickup hours. 5. Retry the pickup request in the app after updating this timing. If the issue persists or you need assistance adjusting your pickup settings, reach out to PluginHive support with the error details and your order numbers for further help.

How can I revert to the old version of the PluginHive app after updating to the new version?

To switch back to the old UI after updating to the new version, follow these steps: 1. Open the PluginHive app in your Shopify store. 2. Look for the warning message or notification about the New UI within the app interface. 3. Click on this warning message. 4. Select the option labeled "I would like to switch to the old UI." 5. Submit your selection. After completing these steps, the app will revert to the previous version’s interface. If you encounter any issues or need further guidance, you can book an appointment for personalized assistance via the provided scheduling link.

How can I schedule a support call with PluginHive for setup or troubleshooting?

To schedule a support call with PluginHive: 1. Visit the scheduling link provided by PluginHive support (usually sent via email or through their app communication). 2. Select a date and time that suits your availability. 3. Confirm the appointment. 4. Ensure your system is prepared for the call, including having a working microphone and enabling screen sharing permissions. 5. Join the Zoom meeting at the appointed time using the provided meeting link, ID, and passcode.

How can I set up the application to allow items to be stacked on top of each other when packing an order?

To allow items to be stacked during packing, follow these steps: 1. Ensure that the Box Packaging feature is enabled in the app. 2. Navigate to App > Settings > Packaging Settings > More Settings. 3. Enable the “Stack” option within these settings. By enabling this option, the application will allow the packing algorithm to stack items vertically within boxes, optimizing space usage. If you need assistance verifying these settings or have further questions about packing configurations, feel free to ask.

How can I shift the 1/2 page label so it sits properly within the boundaries of standard FedEx 1/2 page stickers?

The label positioning adjustment you require involves shifting the content downward by approximately 2.5 lines of top text to fit within the standard FedEx 1/2 page label boundaries. This needs custom template modification on PluginHive’s label generation settings. Since this is not a built-in feature accessible in the app interface, you should coordinate with PluginHive’s technical team for a custom adjustment of the label template. Provide them with your measurement details or print samples, so they can modify the label layout accordingly and realign the print position.

How can I try the new PluginHive app UI before enabling it on my store?

The new PluginHive app UI is enhanced and compliant with Shopify design standards. To try it without applying immediately, you can click on the "Enable" button within the app interface to switch to the new UI. However, if you prefer understanding the changes before enabling, you can schedule a Zoom call with PluginHive Support for a detailed walkthrough of the new UI and its features. This allows you to assess the updates without impacting your live store setup.

How can I use the Limited Quantity option in Shopify for FedEx shipments without enabling the full Hazmat option?

To use the Limited Quantity option for FedEx shipments without enabling full Hazmat, follow these steps: 1. Understand that the Limited Quantity option is closely linked to Hazmat shipping settings in the app. 2. Generate the shipping label for the specific order in question and confirm with FedEx whether the shipment should be treated as full Hazmat or standard Ground shipping. 3. Verify if the Hazmat option is enabled on your FedEx account, as this affects service availability. 4. When selecting the package type in the app, avoid using FedEx Boxes because FedEx Ground service is not available for these. Instead, choose "Custom Box" or create your own custom packaging within the app to enable FedEx Ground shipping. 5. If needed, schedule a support meeting to clarify your specific shipment and packaging details.

How can I verify and troubleshoot Saturday Delivery availability and behavior for FedEx 2 Day shipments in the PluginHive app?

To verify and troubleshoot Saturday Delivery for FedEx 2 Day shipments: 1. Create a test order in your store and note the order number. 2. Configure the PluginHive app with the Auto-Generate shipping label enabled. 3. Generate a label for the test order and verify if Saturday Delivery is applied when the shipment date falls on a qualifying day (usually Thursday). 4. If Saturday Delivery is not applied, check the following: – Ensure One Rate option is disabled (since it is incompatible with Saturday Delivery in the app). – Verify that the shipping addresses involved allow Saturday Delivery via fedex.com shipment creation tool. – Confirm the shipment date used falls within the window FedEx allows for Saturday delivery (typically shipment date must be on Thursday for FedEx 2 Day Saturday Delivery). 5. If a shipment from a live order does not default to Saturday Delivery, cancel the label and auto-generate it again to confirm. 6. If issues persist, test different sales channels or shipping addresses to identify restrictions or config differences. 7. For final confirmation, cross-check shipment creation on fedex.com to ensure Saturday Delivery is possible for the given parameters.

How can I verify if a shipping address is valid for FedEx rates using PluginHive?

PluginHive relies on carrier responses (e.g., FedEx) to provide shipping rates. If rates fail to appear or you receive generic errors: 1. Copy the shipping address exactly as it appears in your order. 2. Visit the FedEx website and use their rate quote or shipment tools to enter the same address and package details. 3. Check whether FedEx returns valid service options and rates for that destination. 4. If FedEx returns errors or no available services, the issue is with the address or destination limitations. 5. Correct the address if necessary or contact FedEx for further clarification on address acceptance or service availability. Using the carrier’s official website to verify addresses helps identify whether the issue lies in the address data or with the app’s integration.

How can I verify if FedEx charges a Saturday delivery fee, and can I enable Saturday delivery without enabling Saturday ship in the PluginHive app?

To verify Saturday delivery charges and configure accordingly: 1. Test placing an order with a delivery address that supports Saturday delivery (e.g., New York) via your checkout to see if the FedEx 2 Day and FedEx 2 Day Saturday delivery services appear with estimated delivery times. 2. Confirm with your FedEx Account Representative if Saturday delivery fees apply to your account. 3. If you want to enable Saturday delivery but avoid Saturday pickup surcharges, you can: – Keep 'Enable Saturday Ship' disabled (to avoid pickup surcharges). – Enable 'Saturday Delivery' by navigating to **App > Settings > Accounts** in PluginHive and toggling the Saturday delivery option on. This setup allows you to offer Saturday delivery without incurring charges related to Saturday shipments (pickups).

How can I verify whether my FedEx account supports Saturday Delivery with Standard Overnight One Rate service before attempting label creation in the plugin?

To confirm if your FedEx account supports Saturday Delivery with Standard Overnight One Rate service: 1. Log in to your FedEx account directly at fedex.com. 2. Access the FedEx Ship Manager or shipment creation page. 3. Enter shipment details matching those you intend to use in the plugin. 4. Select One Rate pricing and choose Standard Overnight as the service. 5. Check if Saturday Delivery appears as a delivery option. 6. If the option is unavailable, contact your FedEx representative to enable this service for your account before using the plugin for label generation.

How do I add and select custom boxes in PluginHive for using FedEx Ground Economy?

To add and select custom boxes in PluginHive: 1. Open the PluginHive app and go to **Settings**. 2. Select **Package Settings**. 3. Click on **More Settings**. 4. Choose **Add Custom Box** to create your own box size and dimension presets. 5. Enter the box details such as length, width, height, and weight if required. 6. Save the custom box settings. Once custom boxes are added, you can select these packaging options during shipment label creation, enabling you to use FedEx Ground Economy service.

How do I configure the app to support Saturday shipping with FedEx if I ship packages on Saturdays?

To support Saturday shipping with FedEx: 1. Enable the "Saturday Ship" option in the app settings. 2. Confirm that FedEx offers pickup services on Saturdays for your pickup location—verify this directly with FedEx. 3. If rates fail to appear after enabling the option, it is likely due to FedEx not providing pickup on Saturdays at your location, causing API errors. 4. Contact your FedEx Account Representative and provide them with the rate failure request/response data (such as the XML logs) for investigation. 5. Once FedEx confirms Saturday pickup is enabled and active for your account/location, the app will successfully retrieve Saturday shipping rates. 6. Monitor the checkout to ensure Saturday rates appear correctly after confirmation from FedEx.

How do I determine the correct number to enter in the 'Ship After These Many Days' field to ensure a package is delivered on a specific future date using FedEx 2Day shipping?

To determine the correct value for the 'Ship After These Many Days' field: 1. Identify the customer's requested delivery date. 2. Confirm with FedEx whether they deliver on the requested delivery day (e.g., Sunday delivery). 3. Subtract the FedEx estimated delivery time (e.g., 2 days for FedEx 2Day) from the desired delivery date to find the shipment date. 4. Calculate the number of days between the label generation date (today’s date) and the shipment date. 5. Enter this difference as the 'Ship After These Many Days' value. For example, if the delivery date is 01-Dec-2024 (Sunday), and FedEx 2Day requires 2 days transit time: – Check if FedEx delivers on Sunday. – If yes, set 'Ship After These Many Days' to 4 days (shipment date would be 27-Nov-2024). – If no, arrange an alternate delivery date with the customer or choose a Saturday delivery service and adjust accordingly.

How do I disable packing slip printing in the PluginHive FedEx app?

To disable packing slip printing: 1. Open the PluginHive FedEx app in Shopify. 2. Navigate to **Settings > Print Settings**. 3. Set the number of packing slip copies to **0**. 4. Save the settings. This disables packing slip generation globally across all shipments.

How do I disable Saturday delivery service in the PluginHive FedEx app?

To disable the Saturday delivery option in your PluginHive app: 1. Go to the PluginHive App Dashboard. 2. Navigate to **Settings > Accounts**. 3. Locate the option for Saturday Delivery service. 4. Toggle the Saturday Delivery setting to off or disable it. 5. Save your changes. This will stop offering Saturday delivery services and associated charges during checkout.

How do I enable FedEx Ground services so they appear as shipping options when creating or editing draft orders?

To enable FedEx Ground services for draft orders: 1. Navigate to your shipping profiles or service settings within the app. 2. Locate the profile linked to the products or orders where you want Ground services to appear. 3. Confirm that FedEx Ground and FedEx Home Delivery services are activated/enabled for this profile. 4. Save the changes to ensure the updated settings take effect. 5. After enabling, when you create a new order or edit a draft order (e.g., order #59353), FedEx Ground shipping options should now be displayed alongside other available services. 6. If the Ground options are not visible after enabling, clear any cached data or refresh the order creation page and verify the service availability again. Enabling FedEx Ground services in the appropriate shipping profiles ensures these options appear for all order states, including drafts.

How do I fix the "Ready Time after Cutoff Time" error when creating a FedEx pickup in PluginHive?

The "Ready Time after Cutoff Time" error occurs when the pickup time set in the app conflicts with your local FedEx pickup cutoff times. To fix this: 1. Contact your local FedEx office to confirm their exact pickup cutoff times for your store location. 2. In the PluginHive app, navigate to **App > Settings > Pickup Settings**. 3. Update the "Pickup Time" and "Cutoff Time" values to match the local FedEx pickup schedule. 4. Save the settings and try to create the pickup again. Note: If you have a regular FedEx daily pickup scheduled, you do not need to request pickups manually. Simply hand over your packages to FedEx as per your scheduled pickup.

How do I know the scheduled pickup time once I have requested FedEx pickup via the PluginHive app?

The FedEx pickup time is scheduled for the next business day within the pickup time window defined in the PluginHive app settings. Specifically: 1. The pickup occurs between the Pickup Start Time and Company Close Time set under App Settings > Pickup Settings. 2. For example, if the settings are 1 PM (start) and 6 PM (close), FedEx will pick up your package on the next available date between those hours. 3. Ignore any other specific times shown in error messages or images, as those may not reflect the actual pickup schedule. This ensures clarity on when FedEx will collect shipments from your location.

How do I request a FedEx pickup for an order using PluginHive when pickup requests are failing with "Service is not available to this location"?

To successfully request a FedEx pickup for an order, follow these steps: 1. Verify and update the complete and accurate origin address in your Shopify store locations. An incomplete or incorrect address often causes pickup failures. 2. If the pickup request is failing due to unsupported FedEx service (e.g., International Economy), contact your FedEx Account Representative to confirm service availability for pickup in your area. 3. For an existing order where pickup fails, cancel the shipping label: – Open the order in PluginHive. – Select "Cancel Label". 4. After cancellation, regenerate the shipping label. 5. Try requesting the pickup again with the updated information. If service is unavailable for your location, you may need to manually request the pickup directly with FedEx.

How do I schedule a FedEx courier pickup using the PluginHive app, and why might FedEx not recognize that a pickup is scheduled?

Scheduling a FedEx courier pickup through the PluginHive app requires manually raising a pickup request for your orders, as this feature is optional and not automatic. To properly initiate a pickup: 1. Log into your store’s PluginHive app dashboard. 2. Navigate to your list of orders. 3. Select the specific order(s) for which you want to schedule a pickup. 4. Use the app’s option to raise a FedEx pickup request for the selected order(s). Once this request is raised within the app, FedEx will receive the pickup notification and dispatch a courier accordingly. If no request is made in the app, FedEx will not know to send a courier, causing the courier not to arrive. Make sure to complete this step for each pickup you want to schedule.

How do I schedule a same-day pickup for shipments through the PluginHive app?

The app allows scheduling shipment pickups on the same day under the following condition: – You must raise the pickup request at least 2 hours before the **Pickup Start Time** configured in the app. For example, if the Pickup Start Time is set at 4:30 PM, submit your pickup request before 2:30 PM to schedule the pickup for the same day. If the pickup request is created after this cutoff time, the pickup will be scheduled for the next available day. If you need to arrange a pickup outside these hours, you might need to use the courier’s website directly as a workaround.

How do I schedule a Zoom call with PluginHive support for assistance with FedEx integration on Shopify?

To schedule a Zoom call with PluginHive support for FedEx integration help: 1. Use the scheduling link provided by the PluginHive team to select a suitable date and time. (Note: The exact link should be received via email or the PluginHive communication channel.) 2. Confirm the appointment through the scheduling interface. 3. Prepare any relevant information about your Shopify store and FedEx account to discuss during the call. 4. Attend the scheduled Zoom meeting where PluginHive experts will guide you through installation, configuration, and troubleshooting related to the FedEx integration.

How do I troubleshoot label generation failures in the PluginHive FedEx app?

To troubleshoot label generation failures, follow these steps: 1. Confirm that the FedEx account is properly linked and active in the app. 2. Verify that the shipment destination is supported by FedEx (note that FedEx does not support intra-country shipping in Ireland). 3. Check the app settings for correct shipment details including package dimensions, weight, and shipping service level. 4. Review any error messages given during label creation to identify specific issues. 5. Update the app to the latest version to avoid bugs or outdated configurations. 6. If issues persist, schedule a support call with PluginHive to get real-time assistance in troubleshooting and generating labels. Following these steps will help identify whether the issue is due to service availability, configuration, or account-related problems.

How do I troubleshoot printing bulk labels with incorrect delivery days, such as bulk labels showing Tuesday instead of Saturday?

If individual order labels print the correct Saturday delivery date, but bulk label generation does not: 1. Provide sample order numbers to PluginHive support for investigation, as this behavior may be related to the bulk label generation process or app configuration. 2. Meanwhile, continue printing individual labels as a workaround. 3. Ensure Saturday delivery is correctly enabled and that the shipping service selected supports Saturday delivery consistently across all bulk orders. Contact support with affected order details to diagnose the cause.

How do shipment dates affect the selection of FedEx 2 Day Saturday Delivery in the PluginHive app?

Shipment dates are crucial for FedEx 2 Day Saturday Delivery: – To qualify for Saturday delivery, the shipment date typically needs to be on a Thursday to allow transit to occur Friday and delivery on Saturday. – If a shipment date is set on Wednesday or Friday, the Saturday delivery option may not be automatically applied. – The PluginHive app selects Saturday Delivery only when shipment dates align with FedEx’s Saturday delivery schedule. – To verify, generate labels on qualifying shipment dates and check if Saturday Delivery is reflected correctly on labels.

How do we select Saturday Delivery when creating a shipping label in the PluginHive app?

To select Saturday Delivery for your shipments within the PluginHive app, follow these steps: 1. Navigate to **app -> Settings -> Account Settings**. 2. Enable the **Saturday Delivery Service** option in your account settings. This setting must be turned on before you try generating any shipping labels. 3. When you create a shipping label, the app will display all available shipping services with their costs, including Saturday Delivery if it is available for the shipment destination. 4. Select the Saturday Delivery option from the list of available services when generating your shipping label. If the Saturday Delivery option does not appear during label creation, ensure that you have enabled it correctly in account settings. You can refer to the short video guide provided by PluginHive support for visual assistance. If the issue persists after enabling the option, reach out to support for further troubleshooting.

How does adjusting the “Estimated Delivery” time work in PluginHive’s shipping apps?

Estimated Delivery adjustments in PluginHive’s apps work by changing the shipment timestamp rather than directly modifying the delivery date. For example: 1. When you apply a “buffer” period (e.g., 120 hours or 5 days), the shipment timestamp sent to FedEx is delayed by that time (today + 5 days). 2. FedEx then calculates the estimated delivery date based on this adjusted shipment timestamp (pickup date). 3. This means the estimated delivery extends indirectly as FedEx returns dates relative to the new shipment timestamp. This method ensures accurate communication between your store and FedEx while allowing you to manage delivery expectations through buffer periods.

How does enabling FedEx Boxes and box packaging affect how products are packed in PluginHive shipping app?

When you enable Box Packaging and activate FedEx Boxes for shipping, PluginHive packs products based strictly on the dimensions and weight of individual items. The app checks that the combined dimensions and weights of products fit within the size and weight limits of the chosen FedEx box packaging. If the product or combination of products exceeds these limits, the app splits the items into multiple packages accordingly. Therefore, it’s important to: 1. Provide accurate product dimensions and weights in Shopify or the app settings. 2. Review the configured maximum dimensions and weights of FedEx boxes in PluginHive. 3. Adjust product weights or packaging configurations if needed to optimize packing and reduce multiple package shipments.

How does the PluginHive app handle the province code mismatch for Quebec addresses in pickup requests?

The PluginHive app detects that Shopify passes the state code as "QC" for Quebec addresses, but FedEx requires the province code to be "PQ" for successful pickup requests. To handle this: 1. The app will be enhanced to automatically convert the Shopify state code "QC" to "PQ" when sending pickup requests to FedEx. 2. This update ensures pickup requests will no longer fail due to the province code mismatch without requiring any manual input changes from the user. 3. Such updates occur on the app backend and will be released in an upcoming version of the PluginHive app. In the meantime, users should verify their ship-from address postal code and state/province fields for accuracy as per FedEx requirements.

How does the PluginHive app handle the province code mismatch for Quebec addresses in pickup requests?

The PluginHive app automatically corrects the province code mismatch by: 1. Detecting when Shopify passes "QC" as the state code for Quebec addresses. 2. Converting the state code "QC" to "PQ," which is the code FedEx requires for pickups. 3. Sending pickup requests with the corrected code "PQ" so they are accepted by FedEx without errors. This process is handled on the app’s backend, requiring no manual input from users, ensuring smooth pickup requests.

How does the PluginHive app send shipping information to FedEx and how do I get my package picked up or dropped off?

Once you receive an order in your Shopify store, you can use the PluginHive app to create a shipping label that includes a tracking ID. When the label is created, the shipment details are automatically sent to FedEx’s API. To get your package to FedEx, you have two options: 1. **Request a Pickup from FedEx via the app:** – From within the PluginHive app, after creating the shipping label, you can request a FedEx pickup. – FedEx will then collect the package directly from your specified location. – For detailed setup instructions on requesting pickups, refer to the setup guide here: https://www.pluginhive.com/knowledge-base/setting-up-shopify-fedex-app/?srsltid=AfmBOoqJeFxuflBLuHrdBuEQrRbsQQIoOVNpBots8uQVTnbuNKJDitAC#fedex_pickup_and_tracking 2. **Drop Off at a FedEx location:** – Alternatively, you can manually take your packages to the nearest FedEx drop-off facility. If you need further assistance with app setup or scheduling FedEx services, PluginHive offers onboarding sessions to guide you through the process. You can book a session through their appointment system if needed.

How should I set up "Shipment Cut Off Time," "PickUp Start Time," and "Company Close Time" to ensure FedEx same-day pickup requests are generated without errors, including on Fridays?

To configure these times correctly for FedEx same-day pickups (Monday through Friday), follow these guidelines: 1. Confirm with your FedEx Account Representative the latest possible time to request a same-day pickup (e.g., 15:30). 2. Set the **PickUp Start Time** to the earliest time you want pickups to begin (e.g., 15:30). 3. Set the **Company Close Time** to the latest time your company can arrange pickups (e.g., 17:30). 4. For same-day pickups, the pickup request must be raised **at least 2 hours before the PickUp Start Time** configured in the app. 5. To accommodate orders that become available later (e.g., after 13:30), you can delay the Pickup Start Time and Company Close Time. For example, set: – PickUp Start Time: 17:00 – Company Close Time: 18:00 This allows you to raise pickup requests by around 15:00 for same-day FedEx pickups. 6. No special configuration is required in the "Shipment Cut Off Time" field for same-day pickups if using the above timing logic, but ensure it aligns logically with your pickup schedule if you use it. This setup ensures pickups requested until the set Pickup Start Time on weekdays (including Fridays) are processed without errors.

How will I know when the FedEx REST API integration is available in PluginHive?

PluginHive will provide updates through official support communication once the FedEx REST API integration is successfully implemented and certified. Users should monitor PluginHive support channels or contact the support team to receive notifications about the availability of the new FedEx shipping features. For now, customers can continue using existing services until the update is released.

I receive an “Invalid Service Type” error when trying to generate a FedEx Standard Overnight with Saturday Delivery label, although FedEx 2Day Saturday Delivery labels have worked before. What should I do?

This error indicates that the FedEx Standard Overnight with Saturday Delivery service may not be supported or enabled on your FedEx account. To troubleshoot: 1. Review the XML data sent to FedEx (if available) to verify the requested service type. 2. Contact your FedEx account representative or FedEx support directly. 3. Provide them with the XML details or error message. 4. Confirm whether the FedEx Standard Overnight with Saturday Delivery service is available and enabled for your account. 5. If the service is available, ask them to help identify the root cause preventing label generation. Resolving this with FedEx will allow you to successfully generate the label.

I see FedEx services and rates in the app's rate log for domestic shipments in Malaysia, but these do not appear at checkout. What could be causing this, and how can I troubleshoot it?

When rates appear in logs but not at checkout for Malaysia domestic shipments, consider the following troubleshooting steps: 1. Verify the FedEx services returned are included and enabled in your app’s service list. 2. Check that your Shopify shipping profile settings align with the FedEx services and do not impose restrictions that hide FedEx at checkout. 3. Ensure the product classifications and package types used for these shipments match FedEx requirements (e.g., no conflicting classification or unsupported packaging). 4. Confirm your store is not using Shopify Markets Pro, which restricts carrier service display (you have confirmed this is not the case). 5. Review the app’s rate calculation logs for errors or warnings. 6. If you see an "undefined service" error during label creation, it indicates missing service mapping as described above. 7. Contact PluginHive support with your store details and logs so they can verify and update service configurations if needed. Following this process will help uncover mismatches between FedEx service availability and app or store configurations, enabling correction for proper checkout display.

If the primary FedEx account is changed, will other settings such as Packaging, Rate Settings, Documents/Label Settings, Additional Services, International Settings, Pickup Settings, Return Settings, Notifications, Print Settings, and Shop Contact Settings change?

No, changing the primary FedEx account will not affect or modify any other existing settings in the app. All your Packaging settings, Rate settings, Documents/Label settings, Additional Services, International Settings, Pickup Settings, Return Settings, Notifications, Print Settings, and Shop Contact Settings will remain intact and unchanged. Only the primary FedEx account details will be updated while retaining all other configurations as they were.

Is it possible for the PluginHive app to show FedEx estimated delivery times (time of day) at checkout instead of only the estimated delivery date or day?

The PluginHive app obtains estimated delivery dates from the FedEx API and shares these with Shopify during checkout. However, Shopify currently displays these as estimated delivery days or dates without showing the specific time of day. Since Shopify controls how delivery estimates are displayed on the checkout page, you will need to consult Shopify’s documentation or support about enabling or customizing the display of exact delivery time windows. The PluginHive app itself does not provide functionality to show precise delivery times of day at checkout.

Is it possible to schedule pickups for future dates, such as requesting a pickup on Monday from Friday?

No, scheduling pickups more than one day in advance is not supported. The PluginHive system only allows pickup requests for the same day or the next day, based on the pickup time configured in the app. Pickup requests for future dates beyond the next day cannot be created.

Is it possible to set different buffer or production days for each FedEx shipping service within the PluginHive app?

No, currently the PluginHive app only supports adding a single, global buffer time that applies to all shipping services. It is not possible to set or customize buffer times individually per shipping method or service.

Is it possible to use Saturday Delivery with FedEx One Rate shipments using the PluginHive app?

By default, the PluginHive app does not enable Saturday Delivery for FedEx One Rate shipments, as these options are typically incompatible per the app's system behavior. However, FedEx representatives or other software solutions like FedEx Ship Manager may support Saturday Delivery with One Rate separately. It’s recommended to confirm with your FedEx representative for official confirmation. If Saturday Delivery must be used, consider disabling One Rate in the app or generating labels one at a time, manually switching the service to FedEx 2 Day Saturday Delivery.

Is Saturday delivery available with the FedEx Standard Overnight service, and how can I identify which FedEx services include Saturday delivery?

Saturday delivery is not available with the FedEx Standard Overnight service. Saturday delivery options are offered only with the following FedEx services: FedEx Priority Overnight, FedEx First Overnight, and FedEx 2 Day. To identify whether Saturday delivery was selected for an order, check if the shipping label was generated using any of these three service types. If the label was created with one of these services, then the package is eligible for Saturday delivery by FedEx.

Is there a feature to fulfill a single Shopify order from multiple locations within the PluginHive app?

No, currently the app does not support fulfillment of a single order from multiple locations. The order must be processed from a single location within the app for the label to be generated successfully. For multi-location fulfillment, you need to manage part shipments outside the app. If you want to explore this topic further or discuss potential solutions, PluginHive offers support calls for personalized assistance via appointment scheduling.

Is there a way to generate a FedEx shipment manifest using the PluginHive system to assist drivers with scanning packages at pickup?

No, FedEx does not provide the option to generate or print a shipment manifest through the PluginHive system or their services. Therefore, it is not possible to create a manifest document that drivers can use during pickup. To address scanning issues, verify that all printed labels are clear and correctly formatted for scanning by the FedEx pickup team. Also, confirm whether this issue is isolated to specific orders or shipments to troubleshoot further.

On fedex.com, where can I find and enable Saturday Delivery for shipments?

To enable Saturday Delivery on fedex.com: 1. Log into your FedEx account. 2. Navigate to the "Shipping" tab and select "Create Shipment." 3. On the Create Shipment page, enter your shipment details including addresses and package info. 4. Scroll to the Special Services section, where you can select Saturday Delivery if it’s available and applicable for the shipment. 5. Note that sometimes Saturday Delivery availability depends on the ship-to address and shipment type; it might not be explicitly listed as “FedEx 2 Day Saturday Delivery” but the delivery date on the summary will indicate Saturday if enabled. 6. The “allow Saturday deliveries” option found elsewhere on fedex.com usually pertains to returns or imports and does not affect standard outbound shipments.

Should the Saturday shipping option in the PluginHive app always remain disabled?

Yes, if you do not actively offer Saturday shipping through FedEx, you should keep the Saturday shipping option disabled at all times. Enabling it when no Saturday shipments are scheduled will cause FedEx shipping rates to fail during checkout. Only enable the option if you are certain Saturday delivery and pickups will be processed.

What are the prerequisites for joining a PluginHive support Zoom call?

Before joining a PluginHive Zoom support call, ensure: 1. Your device has a functioning microphone to communicate effectively. 2. You have permissions to share your screen if you need to show your Shopify or PluginHive app interface. 3. You join the meeting at the exact scheduled time as calls are typically limited to 30 minutes, and rescheduling delays are discouraged.

What are the updated features of the new PluginHive UI, and how can I access it?

The new PluginHive UI includes improved order visibility, enhanced sorting options, and additional features designed to help manage your orders more efficiently. To access this new UI: 1. Contact PluginHive support to request enabling the new UI on your account. 2. Upon activation, you will have access to the improved interface through your existing login. 3. PluginHive support can also arrange a walkthrough call to guide you through the new features and how to use them effectively. This upgrade can help streamline your order and pickup management processes.

What can I do if I want to test different FedEx service availability for specific shipping zones or countries?

You can test different FedEx service configurations by: 1. Creating separate shipping zones in your Shopify admin for the countries you want to control differently. 2. In the PluginHive FedEx app, apply or adjust the rate settings for each shipping zone, enabling only the desired carrier services for each. 3. Use test addresses within those zones during checkout to verify only enabled shipping services appear. 4. If detailed testing or setup assistance is required, PluginHive offers scheduling Zoom calls to help test and configure these scenarios interactively.

What can I do if pickup requests suddenly start failing with the "Postal code and state/province mismatch" error after previously working?

In such cases: 1. Check if any changes were made recently to your ship-from address, such as postal code or state/province modifications. 2. Confirm whether Shopify altered the state/province code format (e.g., switching from "PQ" to "QC" for Quebec), which might cause carrier validation errors. 3. Understand that the app may not handle new codes until updated, leading to validation failures. 4. Contact PluginHive support to check if your app backend requires an update or fix to handle new coding schemes and restore pickup functionality.

What causes the Error Code 5044 when requesting a FedEx pickup in the PluginHive app, and how can I fix it?

Error Code 5044 with the message 'Ready Time After CutOff Time' usually happens when the Pickup Start Time and Company Close Time are not correctly set in the app to match FedEx local pickup schedules. To fix the error: 1. Open the PluginHive app. 2. Navigate to App Settings > Pickup Settings. 3. Check the Pickup Start Time and Company Close Time values. – By default, these might be set to 3 PM (start) and 6 PM (close). 4. Adjust the Pickup Start Time to an earlier hour (for example, 1 PM). 5. Save the settings. 6. Retry the pickup request. When configured correctly, the pickup request will be accepted without error.

What causes the FedEx shipping rates to fail with the error "Rating is temporarily unavailable, please try again later"?

This error originates from FedEx’s end when their API is temporarily unable to provide shipping rates. It is not caused by the PluginHive app. The issue is due to FedEx’s service availability at that time. If you encounter this error, it is recommended to retry after some time. If the problem persists frequently, you should collect the rates failure XML file and share it with your FedEx representative for further diagnosis and resolution.

What causes the PluginHive app not to select Saturday Delivery for certain orders, even though it works for others?

The main reasons the app may fail to select Saturday Delivery for some orders include: – FedEx service restrictions for the specific delivery address, especially residential addresses with limited Saturday service availability. – Shipment date of the order not aligning with FedEx’s Saturday delivery scheduling (e.g., labels created on days that do not permit Saturday transit). – Differences in shipping channel configurations or label generation workflows. – Shipping service option conflicts such as One Rate enabled or special service not requested. Reviewing FedEx restrictions via fedex.com and consulting your FedEx Account Representative for edge cases can clarify these inconsistencies.

What does the "Package access needed" error from the FedEx API mean when scheduling a pickup, and how can it be resolved?

The "Package access needed" error typically indicates one of two issues: either a pickup is already scheduled for the order, or the pickup time window set in your system is too narrow or not aligned with FedEx’s allowable pickup times. To resolve this: 1. Review your pickup time settings in your Shopify store or PluginHive app. 2. Ensure the pickup time window complies with FedEx local scheduling requirements (e.g., the time between “after then” and “before then” should be sufficient). 3. If the pickup fails, consider extending the company close time or adjusting the pickup start time based on FedEx local hours. 4. After updating the timing, try requesting the pickup again. For example, extending the company close time from 4 PM to 5 PM allowed a successful pickup request in this case. If you continue to face issues, verifying the exact pickup time windows with FedEx support for your location is recommended.

What happens if I enable the “Future Services” feature for FedEx in Shopify? Will new FedEx shipping methods appear automatically at checkout?

Enabling the “Future Services” feature means that any shipping service updates you configure within the PluginHive app will automatically reflect on your Shopify checkout in real time. For example: – If you enable FedEx Ground now and later disable it in the app, that change is instantly applied at checkout. – Similarly, new FedEx shipping methods supported by the app can appear at checkout without manual intervention. However, this does not mean all new FedEx services will appear automatically without your control; you manage which services are active through the app’s Rate Settings, and the Future Services option ensures these changes sync seamlessly with Shopify checkout. If your IT team is concerned about automatic new services disrupting your workflow, you can continue managing service availability directly within the app while keeping Future Services enabled to maintain synchronization.

What information should I provide when requesting support to clear existing FedEx accounts and set a new primary account in PluginHive?

When requesting PluginHive support to clear existing FedEx accounts and configure a new primary account, provide the following details: 1. The FedEx account number for the new primary account. 2. The full registrant’s name and company information associated with the FedEx account. 3. Contact details related to the FedEx account holder (phone, email, and physical address). 4. Store URL(s) where the FedEx account is connected (e.g., phoenixfab.myshopify.com). 5. The shipping services to enable, such as FedEx Ground Economy and Saturday Delivery. 6. Tax identifiers relevant to the account (e.g., Employer Identification Number). 7. Any specific error messages or issues experienced with the current configuration (authentication failures, label generation errors). Providing comprehensive details helps expedite the process of clearing old configurations and establishing the correct setup for smooth label generation and shipping rate calculations.

What is the deadline for migrating from FedEx Web Services to FedEx REST APIs, and will PluginHive update their app accordingly?

The FedEx REST API migration deadline has been officially extended to December 2024. PluginHive is actively working on updating their app to utilize the new FedEx REST APIs to ensure continued connectivity and functionality. Users do not need to take immediate action but can expect seamless integration once the update is completed. Notifications or updates from PluginHive will be provided as the migration progresses.

What is the difference between 'Saturday Ship' and 'Saturday Delivery' options in the PluginHive FedEx app, and how do they affect rates?

Saturday Ship' and 'Saturday Delivery' are two separate settings influencing shipping rates and services: 1. **Enable Saturday Ship:** When enabled, this option adds surcharges for Saturday pickups because Saturdays and Sundays are non-standard FedEx working days, and FedEx applies additional charges for pickups on Saturdays. 2. **Enable Saturday Delivery:** This controls whether packages can be delivered to customers on Saturdays and includes Saturday delivery surcharges if applicable. If you do not plan to ship packages on Saturdays, keep 'Saturday Ship' disabled to avoid pickup surcharges. However, if you want Saturday deliveries, enable 'Saturday Delivery'. Always confirm with your FedEx Account Representative to understand which surcharges apply to your account specifics and rates.

What is the function of the "Enable Saturday Ship" option in PluginHive, and how does it differ from "Enable Saturday Delivery"?

The "Enable Saturday Ship" option, found in the general settings, allows you to configure your shipments for Saturday pickup by the carrier. This means carriers will collect your packages on Saturdays. In contrast, the "Enable Saturday Delivery" option, located in your account settings, enables the carriers to deliver shipments to customers on Saturdays. These settings allow you to manage weekend shipping operations effectively by specifying whether pickups or deliveries should occur on Saturdays.

What packaging type should I use for a 5-gallon bucket in FedEx shipments through Shopify and PluginHive?

For a 5-gallon bucket shipment: 1. Avoid selecting FedEx Box as the packaging type since it's incompatible with Ground shipping and certain Hazmat options. 2. Use "Custom Box" or create a new custom packaging profile in the app that accurately reflects your 5-gallon bucket packaging. 3. Ensure the correct weight and dimensions of the 5-gallon bucket are updated in the Shopify Products page before generating the label. This approach helps ensure correct service availability and label generation.

What settings are needed in the PluginHive FedEx app to offer both normal and Express Overnight shipping options for label generation?

To configure the PluginHive FedEx app to support multiple shipping service options like normal and Express Overnight: 1. Navigate to **App Settings -> Documents/Labels Settings -> More Settings -> Label Generation Strategy**. 2. Select the option **'Preferred Service'** and choose the default service you want for label generation (e.g., Overnight service). 3. Save your settings. 4. If you want to choose the shipping service at label generation time rather than a default, use the **Single Label Generation process**, which allows you to select from available FedEx services per order. For detailed instructions, refer to the guide here: https://www.pluginhive.com/set-up-shopify-fedex-rates-labels-tracking-app/#auto_manual_label

What should I check if pickup requests suddenly start failing with "Postal code and state/province mismatch" after previously working fine?

If pickup requests that were previously successful begin failing with this error, consider the following: 1. Confirm whether any recent changes occurred in your ship-from address setup, such as changes to postal codes or state/province codes. 2. Check if Shopify changed the format or codes used for state/province fields (e.g., switching from "PQ" to "QC" for Quebec). This could lead to a mismatch in carrier validation. 3. The app may currently lack handling for new or changed codes, causing validation errors. 4. Contact support to verify if the app backend requires an update or enhancement to handle the new coding format properly, as was needed for the Quebec province code issue. By identifying changes in address coding conventions and confirming app support, you can restore successful pickup requests.

What should I do about the FedEx announcement regarding retirement of SOAP Web Services and migration to REST APIs affecting PH Ship Rate & Track?

FedEx is retiring SOAP Web Services for rating, shipping, and other services by 2025, moving fully to REST APIs. Currently: 1. PluginHive is aware of this migration and will update its integrations accordingly. 2. No immediate action is required on your end, as the current functionality continues to work. 3. PluginHive will notify users when the migration to REST APIs is complete and available within the app. Continue using the app as usual, and watch for updates from PluginHive regarding this transition to ensure uninterrupted service.

What should I do if a pickup request for the next working day via the PluginHive app still fails?

If scheduling a pickup for the next working day does not work, try these steps: 1. Attempt to make a pickup request for the current day through the PluginHive app to verify if today is recognized as a working day. 2. If the request for today's date succeeds, thereafter schedule for the desired working day or contact FedEx support to confirm their pickup calendar. 3. Confirm there are no discrepancies in timezone or date settings that may affect the pickup date recognized by the system. 4. If issues persist after these checks, report the exact error messages to PluginHive support for further investigation.

What should I do if a shipment does not show the Saturday Delivery option on fedex.com for a residential address, even though it is expected?

If Saturday Delivery is not available for a residential address on fedex.com, it may be due to FedEx restrictions on that specific address or delivery area. Here’s how to verify and address this: 1. Attempt to create the shipment on fedex.com with the exact "Ship From" and "Ship To" details and package information. 2. Check if the Saturday Delivery option appears as a selectable special service. 3. Note that the “allow Saturday deliveries” setting found on FedEx may pertain only to returns or imports, not standard shipments. 4. If no Saturday Delivery option appears for the address, consult with your FedEx Account Representative about possible residential delivery restrictions for Saturday service at that address. 5. If the address is restricted, the PluginHive app will mirror this limitation and not select Saturday Delivery for that shipment.

What should I do if FedEx does not pick up a scheduled shipment despite a pickup being successfully requested through PluginHive?

If FedEx does not arrive for a scheduled pickup even though the request was successfully made via the PluginHive app and a pickup number was generated, follow these steps: 1. Verify that the pickup request was correctly scheduled in the PluginHive app and note the pickup number. 2. Contact FedEx support or your FedEx account representative directly to report the missed pickup. Provide them with the specific pickup number(s) to help them track the request. 3. Ask FedEx to clarify any reasons for the missed pickup and resolve the issue on their end. 4. Include the PluginHive support team in your communication (cc or reply all) so they can assist you with any additional technical details or follow-up needed from PluginHive’s side. By coordinating with both FedEx and PluginHive support, you can better identify and resolve the root cause of missed pickups.

What should I do if FedEx rates fail on Saturdays even after enabling the "Saturday Ship" option for weekend shipping?

If FedEx rates fail despite the "Saturday Ship" option being enabled: 1. Confirm whether FedEx pickup is available at your location on Saturdays, as unavailability causes API failures. 2. Obtain the request-response logs or error XML from the app (these are often available from support or within error reporting). 3. Share these logs with your FedEx Account Representative as evidence for their technical team to investigate the cause of the rate failure. 4. Follow up with FedEx to resolve any service limitations or account restrictions impacting Saturday pickup availability. 5. After FedEx resolves the issue and confirms Saturday pickup is active, rates should appear normally on Saturdays in your store’s checkout. 6. If the issue persists, reach out to PluginHive support with updated logs for further troubleshooting assistance.

What should I do if I face difficulties using the FedEx-calculated rates or label generation features in the PluginHive app?

If you encounter any difficulties while using the FedEx-calculated rates or label generation features, you can get assistance by scheduling a call with the PluginHive support team. They can guide you through the setup or answer any questions you have. To book a convenient time, use the provided appointment link: https://appointments.pluginhive.com/appointment/book-a-slot/?storeUrl=64139c-2f.myshopify.com&email=&ticket=332097&key=1231749083844949

What should I do if I want PluginHive to test label generation with Saturday Delivery but want to avoid using live customer orders?

To avoid interruptions to live orders when testing Saturday Delivery label generation: 1. Create a dedicated test order in your Shopify store with no customer impact. 2. Share the test order number with the PluginHive support team. 3. Enable the Auto-Generate label option in the PluginHive app for the test order. 4. Confirm with PluginHive if the label generated uses Saturday Delivery as expected. 5. After testing, you may cancel the test shipment label to avoid shipping confusion.

What should I do if my orders become available later in the day and I cannot raise FedEx pickup requests early enough for same-day pickup?

You can adjust the pickup timing configuration in the PluginHive app as follows: 1. Increase the **PickUp Start Time** to a later hour (e.g., from 15:30 to 17:00). 2. Set the **Company Close Time** slightly later (e.g., 18:00) to accommodate later pickups. 3. This gives you a larger window to raise pickup requests (e.g., by 15:00) for same-day pickup. 4. Test this setup by trying to raise a pickup request in the updated time frame and verify with your FedEx service. This compromise allows you to handle late-available orders while still scheduling same-day FedEx pickups.

What should I do if PluginHive’s app shows Saturday Delivery working for some orders but not for others under the same configuration?

In such cases: 1. Check each order’s shipping address for FedEx’s delivery restrictions; some residential or rural addresses may not have Saturday service. 2. Verify the shipment dates comply with FedEx’s Saturday delivery scheduling rules. 3. Confirm no conflicting options like One Rate or other services override the Saturday Delivery setting. 4. Attempt to recreate the shipment on fedex.com with identical details to see if Saturday Delivery is available. 5. Consult your FedEx Account Representative regarding any address-based or service restrictions that may impact availability. 6. Share findings with PluginHive support for further investigation if inconsistencies persist.

What should I do if the FedEx pickup request option does not work after setting shipping zones and addresses correctly?

If pickup requests still fail: 1. Double-check your store’s origin address for completeness and accuracy (including unit numbers, street names, postal codes, and city). 2. Confirm this address is listed as a valid FedEx pickup location. 3. Cancel and regenerate shipping labels in PluginHive for the affected orders. 4. If you receive an error like "Service not available to this location," contact FedEx support to verify the pickup service availability for your shipping method and location. Following these steps resolves most pickup request issues caused by address or service eligibility problems.

What should I do if the Saturday Delivery option is not working or not available in my PluginHive dashboard?

If the Saturday Delivery option is not working or not visible: 1. Confirm with your carrier (for example, FedEx) that your account is activated and authorized to use Saturday delivery services. You must have this service enabled directly with the carrier. 2. Check if you have enabled the Saturday Delivery option in the PluginHive app under **Settings** > **Account Settings**. 3. If the option is still missing or not working after confirmation, ensure that your PluginHive app is integrated correctly with your carrier account and that any collaborator access requests from PluginHive have been approved to allow cross-checks. 4. If all the above are confirmed and the problem persists, contact PluginHive support with your order number and details so they can investigate further.

What topics are covered during the PluginHive Support Zoom call about the new UI?

During the Zoom call, PluginHive Support provides: 1. A thorough walkthrough of the new UI using a test store for demonstration. 2. An explanation of all app settings within the new interface. 3. A step-by-step showcase of the label generation process. This comprehensive overview ensures you understand the interface changes and operational enhancements before enabling the new UI.

When are pickup requests made via the PluginHive API reflected in our FedEx account on FedEx.com?

Pickup requests created through the PluginHive API notify FedEx and generate a pickup request in their system, but these pickups may not always appear or be reflected under your account on FedEx.com. Although the pickup request is successfully created (you will receive a Pickup Number as confirmation), it might not show up in the online FedEx account dashboard. This behavior is due to how FedEx processes API-generated pickup requests separately from the web portal. To verify pickups, rely on the confirmation pickup number provided by the API and track the pickup status through your PluginHive interface or FedEx directly if needed.

When exactly does FedEx send out notifications to the shipper and recipient for the selected event types "on_shipment," "on_delivery," and "on_estimated_delivery" in PluginHive?

FedEx sends notifications to the shipper and recipient when the respective events associated with an order are triggered. Specifically: – **On Shipment:** Notification is sent when the shipment is processed and dispatched by FedEx. – **On Estimated Delivery:** Notification is sent when there is an update or confirmation of the expected delivery date. – **On Delivery:** Notification is sent once the package has been successfully delivered to the recipient. These notifications occur automatically based on FedEx’s internal event triggers. For further details on the precise timing and triggering conditions of these events, contacting FedEx directly is recommended, as PluginHive relies on FedEx’s event data to send notifications.

Where can I download the Request and Response XML files for a FedEx pickup in the PluginHive app?

You can download the Request and Response XML files by opening the pickup details for the specific pickup within the PluginHive app. The XML files are available for viewing and downloading directly from the pickup details screen. This allows you to access the exact data sent and received during the pickup request process for troubleshooting or record-keeping purposes.

Where can I set the cutoff time for shipping so that orders placed before 1 PM CST show a same-day shipment estimated delivery date?

You can configure the cutoff time within the app by adjusting the **Shipment Cut Off Time** setting, located under **Rate Settings**. To set this: 1. Open the app dashboard in your Shopify admin. 2. Go to **Rate Settings**. 3. Locate the **Shipment Cut Off Time** field and set it to 1:00 PM CST (or your preferred cutoff time). 4. Save your settings. Orders placed before this cutoff time will show estimated delivery dates reflective of same-day shipment, while orders after this time will be treated as shipping out the next business day.

Where exactly can I disable FedEx Saturday Delivery and Pickup options in the PluginHive app?

The settings are located in two sections within the PluginHive app: 1. **FedEx Saturday Delivery**: – Navigate to **App → Settings → Account Settings and Document Settings** – Disable the **FedEx Saturday Delivery** checkbox. 2. **FedEx Saturday Pickup**: – Navigate to **App → Settings → Additional Settings** – Disable the **Saturday Ship** option to prevent Saturday pickups. Disabling both settings ensures your shipments and pickups are scheduled only on regular weekdays, helping control shipping costs.

Which carrier can be used for domestic shipments within Singapore when using PluginHive shipping solutions?

For domestic shipments within Singapore, you should consider DHL Express, as they may support domestic delivery services. It is recommended to check directly with DHL Express regarding their domestic shipping capabilities in Singapore for integration with your shipping setup.

Who should I contact if pickup requests are failing in PluginHive but pickups work via the carrier’s own website?

If pickups fail with errors in PluginHive but work directly on the carrier’s website: 1. Contact your carrier’s (e.g., FedEx) Account Representative. 2. Share the pickup failure details and any XML logs from PluginHive with the carrier. 3. Confirm that the carrier’s pickup service is enabled and configured correctly for your account within PluginHive. 4. Request the carrier to verify service availability and account configuration for pickup requests originating from third-party applications like PluginHive. PluginHive support can assist with logs and verification, but resolving such issues requires carrier cooperation.

Why am I getting an "invalid pickup day" error when trying to book a pickup for today?

The "invalid pickup day" error occurs because the pickup request is being made too close to or after the Pickup Start Time set in the app. Specifically, if you attempt to request a pickup for the same day, the request must be made at least 2 hours before the configured Pickup Start Time. In your case, the Pickup Start Time is set at 10:30 AM, and the request made around 9:50 AM gets scheduled for the next day (Saturday). Since the system tries to schedule a pickup for a Saturday, and Saturday pickups may not be enabled for your account, the request fails. To resolve this: 1. Ensure you submit pickup requests at least 2 hours before the Pickup Start Time. 2. Confirm with your FedEx Account Representative whether pickups are allowed on Saturdays for your account. 3. Adjust the Pickup Start Time in the app if necessary to reflect your preferred pickup scheduling window. 4. Contact support with details after verifying the above so they can assist you further.

Why am I getting an error when trying to print a label for a Saturday delivery order, and how can I resolve it?

The error occurs because the order is set as "No Shipping Required" in Shopify, and the fulfillment location is not assigned. To resolve this: 1. Check the product’s shipping settings in Shopify. 2. Ensure the product is marked as a physical product (not digital or service). 3. Assign a fulfillment location to the order. 4. If you cannot change the shipping status or location, contact Shopify support to update the order’s shipping status. Once these steps are completed, you should be able to generate the shipping label without error.

Why am I getting the error "failed to fetch shipping rates" at checkout and how can I fix it?

The error "failed to fetch shipping rates" can occur if the Saturday Shipping option is enabled but FedEx does not support rate quotes for Saturday shipments in your configuration. To fix this: 1. Log in to the PluginHive app and check the shipping settings. 2. Locate the Saturday Shipping option and disable it if you are not providing Saturday FedEx shipments. 3. Save the changes. 4. Test the checkout again to verify that FedEx shipping rates now appear correctly. Disabling Saturday Shipping when not applicable prevents FedEx from rejecting rates and resolves the issue.

Why am I getting the error message "Postal code and state/province mismatch" when requesting pickups for my orders, and how can I resolve it?

This error occurs because the postal code provided in your ship-from address does not match the associated state or province code required by the carrier (FedEx in this case). To resolve this: 1. Verify that the postal code entered is correct and corresponds exactly to the state or province specified in your ship-from address. 2. Specifically for locations in Quebec, Canada, Shopify provides the state code as "QC," but FedEx requires the code to be "PQ" for pickups. This mismatch causes the pickup request to fail. 3. To address this, the PluginHive app needs to translate the Shopify state code "QC" to FedEx's required "PQ" code for Quebec. This adjustment is handled on the app’s backend, so you do not need to modify the address manually. 4. As a workaround before the app update is applied, double-check your address details and ensure your ship-from address uses the correct postal code matched with the province field. If you continue experiencing issues, please contact support to confirm the current app version and any applied fixes.

Why am I getting the error message "Postal code and state/province mismatch" when requesting pickups for my orders, and how can I resolve it?

This error occurs because the postal code in your ship-from address does not match the state or province code required by the carrier (FedEx). To resolve this: 1. Verify the postal code entered is accurate and matches the associated state/province exactly. 2. For Quebec, Canada addresses, Shopify uses the state code "QC," but FedEx requires "PQ." This difference causes the pickup request to fail. 3. The PluginHive app backend translates Shopify’s "QC" code to FedEx’s "PQ" automatically, so no manual address changes are needed. 4. Before this backend fix is applied, ensure your ship-from address uses the correct postal code and province combination to match FedEx’s expectations. If issues persist, contact support to confirm your app version and applied fixes.

Why am I receiving the error "Pickup Date not a working day" when scheduling a pickup for tomorrow, and how can it be fixed?

This error occurs because, by default, FedEx does not provide pickups on Saturdays and Sundays. To schedule pickups on Saturdays, you must enable the "Saturday Ship" option in the PluginHive app. To do this: 1. Open the app and go to **Settings**. 2. Navigate to **Additional Services**. 3. Enable the **Saturday Ship** option. After enabling this setting, retry scheduling the pickup for Saturday. If you do not use the app or need assistance enabling this setting, you may contact support with your order number to have this option enabled and the pickup requested on your behalf.

Why am I seeing a "Package access needed" error when scheduling FedEx pickups, and how can I fix it?

The "Package access needed" error from the FedEx API during pickup scheduling typically means either a pickup is already scheduled for that time or the pickup time window does not meet FedEx's minimum requirements. FedEx requires at least a 2-hour pickup window. To resolve this issue: 1. Check your pickup schedule to confirm no other pickups are already booked for the same time. 2. Verify your pickup time window settings. Ensure that the time between your Pickup Start Time and your Company Close Time is at least 2 hours. 3. If your current window is shorter (e.g., Pickup Start Time at 5:00 PM and Company Close Time at 6:00 PM, which is only 1 hour), adjust these timings to create a minimum 2-hour window. 4. Save the updated settings and try scheduling the pickup again. Following these steps should eliminate the "Package access needed" error and allow your FedEx pickups to be scheduled successfully.

Why am I unable to generate a Saturday Delivery label for my FedEx order through the plugin even though it shows as an option in the app?

If you see Saturday Delivery as an option in the app but cannot generate the label, and the service also does not appear when you try to create a shipment directly on fedex.com using your FedEx account, it likely means that your FedEx account is not enabled for Saturday Delivery with the Standard Overnight One Rate service. To resolve this: 1. Log in to your FedEx account directly at fedex.com and attempt to create a shipment with Saturday Delivery using the same service type (Standard Overnight with One Rate). 2. If Saturday Delivery is not available there either, contact your FedEx account representative to request activation of Saturday Delivery service for your account. 3. Once FedEx confirms the service is enabled, you should be able to generate Saturday Delivery labels successfully both on fedex.com and through the plugin app.

Why am I unable to print shipments with Saturday delivery even though Saturday shipping is enabled in my PluginHive account, and the delivery date automatically changes to Monday?

Although Saturday Delivery is enabled in your PluginHive account, the availability of Saturday Delivery labels depends on the FedEx shipping services and the day you generate the shipment label. Specifically: 1. For FedEx 2Day Saturday Delivery service, you need to create the shipment label on a Thursday to receive the Saturday delivery option. 2. For FedEx Overnight Saturday Delivery service, the label must be generated on a Friday. If you try to create shipment labels on other days, the Saturday delivery option will not be presented, and the delivery date may default to the next available day, such as Monday. To ensure you can print shipments with Saturday delivery, generate your shipment labels on Thursday or Friday according to the above guidelines.

Why are all my FedEx pickup attempts failing despite having accurate store opening and closing times?

Pickup failures with the error "Invalid ready time" typically occur because the pickup time set in the app does not match your local timezone or allowed FedEx pickup windows. Even if your store hours are correct, the Ready Time configured in the app under Settings > Pickup Settings (e.g., 11 am to 3 pm) must align with the official pickup start times authorized by FedEx for your location. To resolve this: 1. Verify the Pickup Start Time with your local FedEx personnel or your FedEx Account Representative. 2. Adjust the Ready Time in the app to match the authorized FedEx pickup window. 3. Save the changes and attempt the pickup again. If you continue experiencing issues after these steps, contact FedEx support for specific time slot guidance or further troubleshooting.

Why are FedEx Ground and Home Delivery services not appearing when generating a shipping label?

FedEx Ground and Home Delivery services may not appear due to shipment specifics or packaging types used. To troubleshoot: 1. Verify the packaging type selected when generating the label, as some packaging options may limit available service types. 2. Check if hazardous material settings affect service availability—FedEx Home Delivery does not support hazardous shipments. 3. Test the shipment on the FedEx website with the same shipment details to see if these services are available externally. 4. Ensure collaborator access is granted to the support team to review your store settings if deeper investigation is needed.

Why are FedEx Ground rates not showing as an option during checkout?

FedEx Ground services typically do not support Saturday delivery. If the ‘Saturday Ship’ or ‘Saturday Delivery’ options are enabled in your PluginHive settings, the system tries to schedule shipments for Saturday pickup and delivery, which prevents FedEx Ground rates from appearing. To resolve this: 1. Navigate to the PluginHive App dashboard. 2. Go to Settings > Additional Services. 3. Locate the ‘Saturday Ship’ option and disable it. 4. Save the changes. 5. Attempt placing a test order again; FedEx Ground rates should now appear at checkout. Disabling the Saturday Ship option aligns the shipping preferences with FedEx Ground’s service capabilities, allowing those rates to be shown correctly.

Why are FedEx Ground shipping rates not appearing during checkout on my Shopify site, and how can I fix this issue?

FedEx Ground rates may not appear if the ‘Saturday Ship’ option is enabled in your PluginHive app settings. This is because FedEx Ground services generally do not support Saturday delivery, and enabling this option can prevent those rates from being returned. To fix this: 1. Log in to your Shopify admin and go to Apps > PluginHive FedEx > Settings > Additional Services. 2. Locate the ‘Saturday Ship’ option and disable it. 3. Save your settings. 4. Place a test order on your store’s checkout page to verify if FedEx Ground rates now appear correctly. Disabling the Saturday Ship option allows the FedEx Ground services to be available during checkout, resolving the issue. If you encounter further problems, contact support for assistance.

Why are FedEx pickups booked through the app not showing up or being fulfilled?

FedEx pickups may fail due to booking on a non-working day, such as a public holiday observed by FedEx. When a pickup request is submitted for a date that is not a FedEx working day, the app returns an error "Pickup Date Not a Working Day," causing the pickup to fail. To resolve this: 1. Check the Pickup tab in the app to verify if the pickup request was raised successfully. 2. Ensure pickups are booked only on valid working days recognized by FedEx (excluding public holidays). 3. If a pickup fails, raise a new pickup request on the next available working day through the app. Monitoring the status under the Pickup tab helps confirm whether the pickup request has been registered correctly. If you continue to experience issues, contact support for further assistance.

Why are FedEx shipping rates not being calculated correctly when Saturday Pickup or Saturday Delivery is enabled in my PluginHive integration?

FedEx shipping rates may fail to calculate correctly if Saturday Pickup is not available at your specific location. Even if your FedEx account supports Saturday Pickup or Saturday Delivery generally, the service may be unavailable locally, causing the FedEx API to return errors and fail rate calculation. To resolve this: 1. Verify if Saturday Pickup is indeed supported at your pickup location by contacting FedEx directly or checking your FedEx account details. 2. If Saturday Pickup is not available, disable the Saturday Pickup special service option in your PluginHive configuration to avoid triggering this error. 3. If you believe the service should be available, collect the RequestResponse XML identifying the rate failure and share it with your FedEx Account Representative to investigate the issue further. 4. You may also provide your FedEx Account Representative’s contact details to PluginHive support, who can liaise with FedEx on your behalf to resolve the problem. Following these steps will help ensure that FedEx rates are retrieved successfully without errors related to unavailable Saturday Pickup services.

Why are FedEx shipping rates not showing on the checkout page in PluginHive?

FedEx shipping rates may fail to display if the "Saturday Shipment" option is enabled in the PluginHive app settings but your FedEx account does not support Saturday Pickup or Delivery. To resolve this, verify if your FedEx account is configured for Saturday shipments. If not, disable the "Saturday Shipment" option in the app settings. After disabling the option, run a few test transactions to confirm that FedEx rates appear correctly at checkout.

Why are my FedEx 2 Day shipping labels showing a Monday delivery date instead of Saturday, even though I have the Saturday Delivery option enabled?

The reason your FedEx 2 Day labels are showing Monday delivery instead of Saturday is because the One Rate option is enabled in your PluginHive app. The One Rate and Saturday Delivery options are incompatible; shipments using One Rate will not be delivered on Saturdays. To enable Saturday Delivery: 1. Disable the One Rate option in the PluginHive FedEx app settings. 2. Generate a new shipping label with Saturday Delivery enabled for a new order. 3. Verify that the shipment date and Saturday Delivery option appear correctly in the request XML and on the label. By disabling One Rate, the Saturday Delivery option will work correctly, and your labels will reflect the correct Saturday delivery date.

Why are only Express Saver and Standard Overnight shipping options showing up at checkout, even though other FedEx services like Ground, Ground Economy, and Ground Home Delivery are enabled?

If only Express Saver and Standard Overnight appear at checkout despite enabling multiple FedEx shipping services, this could be due to several factors including: 1. Shipping service availability based on the package details (weight, dimensions). 2. FedEx restrictions or delivery area limitations. 3. Incorrect service mapping or configuration in the PluginHive settings. 4. Cache or temporary glitches in the storefront or PluginHive plugin. In this case, no changes were made from PluginHive's side. To ensure all enabled services appear properly: – Verify package weight and dimensions meet the requirements for each FedEx service. – Confirm destination addresses are eligible for the selected FedEx services. – Double-check the PluginHive shipping method configuration to ensure all desired FedEx services are activated. – Clear your website cache and re-test the checkout. – If the issue persists, capture and share a screenshot of the checkout page showing limited shipping options with PluginHive support for detailed investigation.

Why are shipping rates not available in my store when the "Saturday Ship" option is enabled?

When the "Saturday Ship" option is enabled in the app, it requires that Saturday pickup services be available from your shipping carrier (e.g., FedEx). If Saturday pickup is not supported at your location, the carrier’s API will fail to return shipping rates, causing rates to not appear on checkout. To resolve this issue, disable the "Saturday Ship" option in the app settings. After disabling it, the app will revert to using the next business day (Monday) as the shipping date, and shipping rates will become available again during checkout.

Why are some FedEx labels auto-generated with the "FedEx 2Day Saturday Delivery" service instead of "FedEx 2Day," causing higher shipping charges? How can I prevent this?

This issue occurs because the FedEx Saturday Ship and FedEx Saturday Delivery options are enabled in your PluginHive app settings. When these options are active, the system automatically applies Saturday delivery services for shipments available on those days, resulting in higher charges. To prevent this: 1. Log into your PluginHive app. 2. Navigate to **App → Settings → Account Settings and Document Settings**. 3. Locate and disable the **FedEx Saturday Ship** and **FedEx Saturday Delivery** options. 4. Save the changes. By disabling these options, the system will use the standard FedEx 2Day service without applying Saturday delivery, avoiding extra charges.

Why are the FedEx shipping prices suddenly much higher than expected?

The higher FedEx shipping prices are likely due to the 'Saturday Delivery' option being enabled in the app settings under Account Settings. This option adds extra charges for Saturday delivery to your shipping costs. To resolve this, review your app settings: 1. Go to Account Settings in the PluginHive app. 2. Check if the 'Saturday Delivery' option is enabled. 3. Disable the 'Saturday Delivery' option if you do not need it. 4. Also verify and disable any other special services that might add extra charges. 5. After adjusting these settings, try generating the shipping label again to see the updated shipping price without the additional fees. This ensures your fetched shipping rates reflect only the services you require.

Why are the FedEx shipping rates in my PluginHive account showing higher costs than expected, specifically more expensive than the One Rate pricing?

The higher FedEx shipping rates typically result from additional services enabled on your account that add surcharges beyond the base One Rate pricing. For example, enabling FedEx Saturday Delivery or Third Party Insurance options increases the overall shipping cost. To resolve this issue: 1. Check if any add-on services like Saturday Delivery or Third Party Insurance are enabled in your FedEx shipment settings within PluginHive. 2. Disable these optional services to prevent surcharges that inflate the shipping cost. 3. Generate a new shipping label after disabling the add-ons to verify that the cost now matches the expected FedEx One Rate pricing. 4. Cross-check the shipping cost against your FedEx account directly by logging into fedex.com using the exact shipment details (ship-from and ship-to addresses, package weight, and type) to ensure consistency. 5. If discrepancies persist, consider recording or requesting a video walkthrough with PluginHive support or scheduling a call for further assistance. This approach ensures you get accurate One Rate pricing consistent with FedEx’s negotiated rates on your account without unexpected surcharges.

Why can't I change the weight of a product in the PluginHive app, and how can I update the product weight?

The product weight cannot be changed directly within the PluginHive app because it only reflects the data synchronized from your Shopify store. To update a product's weight, you must edit the weight field within the Shopify product settings. Once you update the weight in Shopify, the changes will automatically be reflected in the PluginHive app. This ensures that the app uses the most current product data from your Shopify store.

Why can’t I schedule a PluginHive support Zoom call for a date beyond 48 hours in advance, and how can I book a meeting for next week?

The PluginHive appointment scheduling system only shows available time slots within the next 48 working hours. To book a meeting for a date beyond this window, you should: 1. Visit the booking link a day before your preferred meeting date. 2. Check for the updated available slots at that time. 3. Book your preferred slot once it becomes visible. This system ensures real-time availability and efficient scheduling.

Why can’t I select a date more than 48 hours ahead when scheduling a Zoom call with PluginHive support?

The PluginHive appointment scheduling link only shows available time slots within the upcoming 48 hours to ensure timely support. Therefore, if you want to book a call for a specific date like Friday, you should access the link on the preceding Wednesday or Thursday to see and select that date’s available slots. This rolling 48-hour window keeps scheduling manageable and up to date.

Why did the Carrier-Calculated Shipping (CCS) registration fail on my Shopify store?

The Carrier-Calculated Shipping (CCS) registration typically fails because your Shopify subscription plan does not include the carrier-calculated shipping feature, which is required to display real-time FedEx shipping rates at checkout. To resolve this: 1. Verify your current Shopify plan by going to Shopify Admin > Settings > Plan. 2. Carrier-calculated shipping is included in the following plans: – Advanced Shopify Plan – Shopify Plus Plan – Shopify Plan with the feature added 3. If you are on the standard Shopify Plan without carrier-calculated shipping enabled, you have two options to add it: – Switch your billing to yearly to get the feature at no extra monthly cost. – Contact Shopify support ([email protected]) to add this feature as an a-la-carte option for $20/month. 4. Confirm if carrier-calculated shipping is enabled by navigating to Shopify Admin > Settings > Shipping and Delivery, and checking for the carrier-calculated shipping section or message from Shopify regarding the feature. 5. If it’s not enabled, reach out to Shopify support to activate the feature for your store. This setup is necessary to enable live FedEx shipping rates at checkout, beyond just printing FedEx labels or scheduling pickups.

Why did the pickup booking fail with the message "Package access needed," and how can I resolve this issue?

The pickup booking likely failed because the configured pickup timing window was too short and incompatible with FedEx requirements. FedEx requires a minimum 2-hour pickup window. In your app settings, the Pickup Start Time was set to 5 PM and the Company Close Time to 6 PM, which is only a 1-hour window. To resolve this: 1. Open the Pickup Settings in the PluginHive app. 2. Change the Pickup Start Time to 4 PM or earlier, ensuring the window is at least 2 hours before the Company Close Time. 3. Save the updated settings. Once this adjustment is made, you should be able to successfully raise pickup requests for your orders.

Why do FedEx 2 Day shipping labels sometimes show Monday delivery instead of Saturday even when the Saturday Delivery option is enabled in the PluginHive app?

This happens because the One Rate option is enabled in your PluginHive FedEx app settings. One Rate and Saturday Delivery are incompatible options. Shipments generated using One Rate will not have Saturday delivery enabled, and the labels will default to Monday delivery. To fix this: 1. Disable the One Rate option in the PluginHive FedEx app settings. 2. Generate new shipping labels with the Saturday Delivery option enabled for your shipments. 3. Verify the shipment date and Saturday Delivery flag in the request XML and on the printed label. Disabling One Rate ensures the Saturday Delivery option functions correctly, and the labels reflect the correct delivery date.

Why do FedEx same-day pickup requests fail when scheduling pickups for times ahead of the current time but not after the cutoff?

Same-day pickup failures typically happen because: 1. The FedEx service for your specific location or shipping method (e.g., Ground service) may not support on-demand same-day pickups. 2. FedEx requires pickups to be scheduled at least 2 hours prior to the pickup time for same-day service, and requests made less than 2 hours in advance will fail instead of rolling over. 3. If the pickup time in your request is for today but the submission time is not compliant with local cutoff rules, FedEx rejects the request, leading to failure, not automatic rescheduling. Recommendations: – Contact your local FedEx representative to confirm which pickup services are available for your shipping method and location (e.g., Ground vs Express) and their same-day pickup policies. – Coordinate your pickup times and request submissions to comply with these local restrictions. – Adjust your software or app settings based on accurate local FedEx cutoff times to prevent sending invalid pickup requests.

Why do I get the error "Ready Time After Cutoff Time" when scheduling a FedEx pickup with a same-day pickup time well in advance of the current time?

The error occurs because FedEx pickup scheduling depends on local FedEx cutoff and pickup times configured for your store location. Specifically: 1. FedEx requires pickup requests to be raised at least 2 hours before the scheduled pickup time for same-day service. 2. If you try to schedule a pickup for a same-day time but submit the request less than 2 hours before that time, the request will either fail or be automatically pushed to the next day if supported by local FedEx rules. 3. Furthermore, some FedEx zones or services (like Ground) may not offer on-call same-day pickup options, causing the request to fail if you attempt same-day scheduling. To resolve this: – Confirm the local FedEx pickup cutoff and service availability for your store’s zone by contacting your local FedEx representative. – Update the pickup time settings in your app to reflect the true local FedEx pickup cutoff times. – Always raise pickup requests at least two hours before your desired pickup time to ensure same-day scheduling. – Be aware that some services, such as Ground, may not support same-day pickup on demand, requiring requests to be scheduled in advance or for the next day.

Why do I only see FedEx Home Delivery as a shipping option for some addresses in Washington state and not FedEx Ground, and how can I enable FedEx Ground service for all US cities?

FedEx Home Delivery is a ground service specifically for Residential Addresses, while FedEx Ground serves Commercial Addresses. In the app, both FedEx Ground and FedEx Home Delivery services are enabled by default. The system uses Address Classification to automatically determine whether an address is Residential or Commercial and then displays the appropriate ground service accordingly. Therefore, if an address in Washington state is classified as Residential, only FedEx Home Delivery will appear as a shipping option. To offer FedEx Ground service for all cities, ensure the addresses are classified correctly as Commercial. You can verify by testing multiple addresses with known Commercial or Residential designations. If you require all addresses to show FedEx Ground regardless, this is controlled by FedEx’s address classification and not adjustable within the app.

Why do labels default to Monday delivery instead of Saturday when trying to print Saturday labels in bulk, and how can I ensure Saturday Priority Overnight labels are printed correctly?

Saturday Priority Overnight labels are assigned automatically only if the customer selects the Saturday Priority Overnight shipping option at checkout. If the customer does not select this option, the label defaults to the standard Priority Overnight service, which delivers on Monday. To ensure Saturday labels print correctly: 1. Verify that both Priority Overnight and Saturday Priority Overnight options are available and visible to customers at checkout. 2. Encourage customers to explicitly select the Saturday Priority Overnight option during checkout for Saturday delivery. 3. If customers do not select Saturday Priority Overnight, you will need to manually change the shipping service: – Open each individual order. – Retrieve shipping rates. – Select Saturday Priority Overnight manually before generating the shipping label. 4. Currently, bulk label printing will use the shipping service selected by the customer during checkout, so manual changes per order are required if the Saturday option was not selected. By following these steps, you can ensure Saturday labels are correctly generated, though bulk printing requires that the orders already have the Saturday option selected or are adjusted individually before label creation.

Why do pickup requests keep failing with the error "Service is not available to this location" when using FedEx via PluginHive?

This error typically indicates that according to FedEx’s service availability, pickups are not permitted from the specified address within the app. However, if FedEx pickups are working directly via their website for the same address, the likely cause is a miscommunication or configuration issue between PluginHive and FedEx for that pickup location. You should: 1. Contact your FedEx Account Representative directly. 2. Share the Pickup Failure XML files generated by PluginHive to help them diagnose the issue. 3. Ensure the pickup location details in the PluginHive app exactly match the address FedEx accepts. The resolution will likely require coordination with FedEx support, as it is not a PluginHive app limitation.

Why does FedEx Ground shipping not show as an option on Fridays, only express services, when customers place an order using the PluginHive ship estimator?

This issue occurs because the "Saturday Ship" option is enabled in the PluginHive app settings under Additional Services. When this option is active, FedEx may restrict available services to express shipping only on Fridays due to Saturday pickup scheduling. To resolve this: 1. Go to the PluginHive app dashboard. 2. Navigate to Settings. 3. Find the Additional Services section. 4. Disable the "Saturday Ship" option. 5. Save the changes. 6. Test the shipping rates again on Friday orders. Disabling this option will allow FedEx Ground services to appear as available shipping methods. If the problem persists, further assistance can be requested.

Why does my FedEx pickup request show a status of "failed" with a "Package access needed" error, and how can I resolve it?

The "Package access needed" error from the FedEx API usually occurs when scheduling a pickup due to one of the following reasons: 1. A pickup is already scheduled for the same package or order. 2. The pickup time window set is too narrow or does not meet FedEx minimum requirements. FedEx requires a minimum 2-hour window for pickups. To resolve this issue: – Review your pickup settings, especially the Pickup Time and Company Close Time. – Ensure that the Pickup Time allows at least a 2-hour window before your company's closing time. For example, if your company closes at 6 pm, set the Pickup Time no later than 4 pm. – Adjust your Pickup Time accordingly, based on your local FedEx timing guidelines. – After making these adjustments, attempt to request the pickup again. Following these steps should successfully schedule your FedEx pickup without encountering the "Package access needed" error.

Why does my shipment show as sent with another courier company in the FedEx system, and why can I not see shipments in my FedEx account for orders processed through the PluginHive app?

Orders processed through the PluginHive app will not appear in the FedEx portal because these shipments are managed differently. The FedEx system may show a different courier if the pickup was not requested through the PluginHive app. To resolve this: 1. Verify and update your shipping origin address in Shopify by navigating to **Shopify Settings -> Locations**; changes here will reflect on new orders. 2. Note that orders processed via the app can only be tracked through the PluginHive app and will not show up in your FedEx account directly. 3. If the FedEx portal shows a different courier for your shipment, contact FedEx directly to understand why an alternate carrier was assigned since no pickup was requested through the app for that order.

Why does the estimated delivery time still show during checkout even after disabling it in the PluginHive app settings?

If disabling the estimated delivery time option in PluginHive’s app settings does not remove the estimated delivery text during checkout, it is likely due to Shopify’s **Shop Promise** feature or similar delivery date apps being enabled. These Shopify settings can add delivery date information independently of PluginHive and override the app’s settings. To troubleshoot: 1. Verify whether **Shop Promise Settings** or manual delivery date features are enabled in your Shopify admin. 2. Temporarily disable these Shopify features to test whether the estimated delivery text gets removed. 3. If disabling them removes the text, you will need to manage estimated delivery times through Shopify’s apps/settings instead of PluginHive to avoid conflicting messages. 4. PluginHive recommends contacting the Shopify app support team for Shop Promise or delivery date apps to harmonize these settings. PluginHive can only control the estimated delivery text within its own app scope and cannot suppress messages added by other Shopify apps or features.

Why does the PluginHive app show "no services available" when creating FedEx labels on Saturdays, even though labels can be generated directly through the FedEx portal on the same day?

The PluginHive app generates labels via the FedEx API, whereas the FedEx Ship Manager portal operates without API integration. If the FedEx API servers do not provide service on Saturdays, the app will display "no services available" despite the FedEx portal working normally. This indicates an issue on the FedEx API server side, not within the PluginHive app itself. Once FedEx API services are operational on Saturdays, label generation through the app will function seamlessly. For further clarification or resolution, contacting FedEx support or your FedEx account representative is recommended.

Why does the PluginHive app sometimes not default to Saturday Delivery for orders coming from certain sales channels?

The PluginHive app’s Saturday Delivery selection depends on the order’s shipment date, shipping address, and channel configurations. If an order comes from a different sales channel and does not default to Saturday Delivery, it may be due to: – Different shipment dates not qualifying for Saturday delivery (e.g., shipment date isn’t on Thursday). – Shipping address restrictions or FedEx service availability. – Specific channel settings not fully integrated with PluginHive’s auto-selection logic. Testing by cancelling and regenerating the label can help confirm if the issue persists. Additionally, verifying shipping address serviceability on fedex.com is recommended.

Why does the shipping label show Monday instead of Saturday even though Saturday delivery is enabled in PluginHive Ship settings?

Ensure that Saturday delivery is properly enabled and confirm the shipping service selected supports Saturday delivery. For example, if you are using FedEx Priority Overnight service, the delivery date on the label should reflect Saturday when that option is enabled. If the issue persists, verify the specific order and settings by contacting support with order details, as the delivery date is driven by the shipping service and proper enablement of Saturday delivery.

Why does the status show "FAILURE Error Pickup Date not a working day" when scheduling a FedEx pickup through the PluginHive app?

This error occurs because the pickup date requested falls on a non-working day for FedEx pickups. To avoid this, if you want a pickup scheduled for Monday, you need to submit the pickup request on Sunday using the app. The system automatically schedules pickups for the next available working day, so planning submissions accordingly ensures successful scheduling.

Why does the system schedule the FedEx pickup time for the next day in the XML request even when I specify a same-day pickup time?

The system automatically sets the pickup date in the XML request based on your local FedEx pickup schedules and cutoff times configured in the app: 1. If a pickup time submitted is earlier than the current time or does not meet the minimum lead time (usually 2 hours before pickup), the system rolls over the pickup date to the following day. 2. This behavior is intended to prevent creating invalid or impossible same-day pickup requests that FedEx would reject. 3. If you see the pickup time in the XML set for the next day despite entering a same-day time, it indicates the request was made after the local cutoff time or the configured cutoff time does not align with actual FedEx cutoffs. Actions to take: – Verify and update the cutoff time in your app settings according to your local FedEx pickup policies (which may require contacting FedEx to obtain accurate timings). – Ensure pickup requests are made respecting the cutoff times so that the date and time in XML requests correspond to acceptable FedEx pickup windows.

Why does the system show "pickup already exists" when I try to create a new pickup for order #1004 after successfully generating a pickup for order #1003?

If a pickup has already been scheduled with FedEx for the day, you do not need to create a new pickup request for additional orders. Instead, you can use the existing pickup request to hand over multiple orders to FedEx. This means that after creating one pickup, subsequent orders can be included in the same pickup without raising separate requests, preventing the "pickup already exists" message.

Why doesn’t my scheduled FedEx pickup show in my FedEx Ship Manager account, and how can I confirm if the pickup is successfully raised via PluginHive?

Pickups scheduled through PluginHive’s integration with the FedEx API may not always appear in your FedEx Ship Manager interface. However, the pickup request is processed successfully on FedEx’s side. You will receive a **Pickup Number** (e.g., 3003) when the pickup is raised. Use this pickup number to inquire directly with FedEx about the status of your pickup. This number serves as confirmation that the pickup is scheduled despite not appearing immediately in your FedEx account.

Why don't the pickups scheduled through PluginHive appear in my FedEx account dashboard on fedex.com?

Pickups raised via the PluginHive app are processed through the FedEx API and do not automatically reflect on the FedEx website dashboard. To track or inquire about a pickup, use the pickup number provided within the PluginHive app as a reference when contacting FedEx. This number can help you address any delays or no-shows directly with FedEx support.

Why is FedEx Ground not showing up as a shipping option for specific customers even though it is set up on my account?

If the "Saturday Ship (Saturday Pickup)" option is enabled under app -> settings -> additional settings, it can cause FedEx Ground services to fail for certain addresses. To resolve this, disable the Saturday Ship option in the additional settings. Once disabled, FedEx Ground should appear as an available shipping option during checkout.

Why is free shipping for orders over $35 not applying, and FedEx shipping charges are still being added?

The app integrates smoothly with Shopify Shipping, showing FedEx options alongside any free shipping methods configured in Shopify. However, it is currently not possible to restrict FedEx shipping services automatically based on order value within the app. Shopify’s checkout process will typically default to the most cost-effective option, which is usually the free shipping method if it applies. Customers, however, can manually select a FedEx service such as express or overnight shipping if they want faster delivery, which will add the relevant shipping charges.

Why is my FedEx pickup request failing with the error "Pickup Date not a working day" and how can I fix it?

The "Pickup Date not a working day" error means that the date selected for FedEx pickup is on a non-working day (such as weekends or holidays) for FedEx, causing the request to fail. To resolve this: 1. Check the date you are selecting for the FedEx pickup. 2. Ensure the date is a FedEx working day (typically Monday to Friday, excluding holidays). 3. If the pickup request fails, try selecting the next immediate working day after the current date. 4. Submit the pickup request again from the PluginHive app on a valid working day. If scheduling a pickup via FedEx Ship Manager also fails for the same date, it confirms the day is non-working. Select a different date accordingly.

Why is the FedEx Ground delivery option not appearing at checkout, showing only the FedEx 2Day shipping option?

This issue can occur if you have enabled the "Saturday Ship" option, as FedEx Ground does not support this special service, causing it to fail and not show rates. To resolve this: 1. Disable the Saturday Ship option in your PluginHive app settings. 2. After disabling, check the checkout again—the FedEx Ground rates should now appear successfully.

Why is the FedEx pickup request failing with the error message "FAILURE, Error, Invalid Pickup Day," and how can it be resolved?

The error "Invalid Pickup Day" occurs because the pickup request is being scheduled for a day that is not enabled for pickup or delivery. For example, if you request a pickup on a Friday but the system schedules it for the next day, Saturday, the pickup will fail unless Saturday pickup is enabled. To resolve this: 1. Go to the PluginHive app’s Settings > Account Settings and enable the Saturday delivery option. 2. Then go to Settings > Additional Services and enable the Saturday Ship option. 3. If you prefer to avoid Saturday pickup, request the pickup on Sunday for Monday delivery instead. These settings ensure that pickup requests comply with FedEx’s operational days and prevent the "Invalid Pickup Day" error.

Why is the FedEx shipping rate in my Shopify store not reflecting the correct package dimensions, and how can I fix it in the PH Ship Rate & Track for FedEx app by PluginHive?

The issue occurs because, although product weights sync automatically from Shopify, product dimensions need to be manually entered in the PH Ship Rate & Track for FedEx app. If dimensions are not specified for your products within the app, it defaults to the dimensions set under App > Settings > Packaging Settings. Currently, those defaults are likely set to 2.5 cm (approximately 1 inch) for Length, Width, and Height, which causes FedEx to receive incorrect package size information. To fix this: 1. Open the PH Ship Rate & Track for FedEx app in your Shopify admin. 2. Navigate to the "Products" section within the app. 3. Manually enter accurate dimensions (Length, Width, Height) for each product. 4. Verify that the app packing method is set appropriately, e.g., "Pack Items Individually," if that matches your fulfillment method. 5. Optionally, review or update the default packaging dimensions under App > Settings > Packaging Settings to match the smallest package you frequently use, to avoid defaults that are too small. By ensuring every product has proper dimension data in the app, FedEx will receive accurate shipping information, leading to correct shipping rates during checkout. If you need personalized help with these settings, scheduling a call with PluginHive support is recommended.

Why were FedEx shipping rates not showing for my orders, and how can I fix this issue in PluginHive?

The most common cause for FedEx shipping rates not appearing is having the "Saturday Shipment" option enabled in the PluginHive settings. FedEx may not provide rates if this option conflicts with their service availability for your account. To fix this: 1. Log into your PluginHive app settings. 2. Locate the "Saturday Shipment" setting. 3. Disable the "Saturday Shipment" option. 4. Save the changes. After disabling this option, FedEx rates should correctly display for your orders. If issues persist, verify that your FedEx account is active and properly linked within the app.

Will the package still be able to ship on Wednesday if the label shows a Thursday shipping date?

No, if the label shows Thursday as the shipping date, it does not reflect an actual Wednesday shipment. For shipping on Wednesday, the label must have Wednesday as the shipping date. With FedEx 2Day service, a label dated Wednesday schedules delivery on Friday. The app does not allow changing the shipment date on the label while maintaining your actual Wednesday shipment. If there is a delay or need to ship on Wednesday but deliver on Saturday, you should contact your FedEx Representative for guidance on handling exceptions or delays, as the label generation and shipping dates must align for accurate delivery estimates.

¿Dónde puedo seleccionar la opción para que un paquete se entregue solo con firma en la app de PluginHive?

Para habilitar la opción de entrega solo con firma en la app de PluginHive, sigue estos pasos: 1. Ve a **App Settings** (Configuración de la App). 2. Selecciona **Additional Services** (Servicios Adicionales). 3. Activa la opción **FedEx® Delivery Signature** y escoge el tipo de confirmación de firma que prefieras. Si necesitas que esta configuración aplique solo a un producto específico: 1. Ve a **Products Settings** (Configuración de Productos). 2. Selecciona el producto deseado. 3. Dentro de **Shipping Details** (Detalles de Envío), selecciona la opción de confirmación de entrega con firma para ese producto. En caso de que generes guías de forma manual: 1. Antes de generar la etiqueta, selecciona la opción de firma en **FedEx Delivery Signature Options** para asegurarte que el paquete requiera entrega con firma. De este modo puedes asegurar que tus envíos se entreguen únicamente con firma.

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Shopify Ship, Rate, and Track for FedEx