FedEx Tracking & Notifications – WooCommerce Shipping Plugin for FedEx FAQs

Is there a record of the shipping cost charged to the shipper’s FedEx account for tracking numbers generated by the PluginHive WooCommerce FedEx Shipping plugin?

Yes, the shipping cost associated with tracking numbers generated through the PluginHive WooCommerce FedEx Shipping plugin appears on the FedEx invoice linked to the shipper’s FedEx account. However, this information is not immediately visible in the FedEx account dashboard, as it depends on FedEx’s billing cycle. The charges show up on the official FedEx invoice after the billing period closes, reflecting all shipments made during that cycle.

In FedEx, why does an order show "Missing Information" or "Service is Required," even though the label and tracking are generated in WooCommerce?

The plugin communicates directly with the FedEx API but does not control or update the FedEx portal’s shipment status. Sometimes, incomplete or missing shipping details in the FedEx system cause these messages. Typically, the order details update once FedEx picks up the package. Verify shipping information completeness in your WooCommerce order and FedEx settings. For issues persisting in FedEx’s portal, verify data accuracy on your FedEx account or with FedEx support.

How can I track or verify shipments created through the PluginHive FedEx plugin on the FedEx website?

1. Use the tracking number generated by the plugin on the FedEx public tracking page: https://www.fedex.com/fedextrack/.
2. Enter your tracking number in the tracking search field to view current shipment status and details.
3. Note that although you cannot see shipment history or label details inside your FedEx online account, you can view tracking and delivery status via the public tracking page.
4. To see FedEx invoices related to shipments, log in to your FedEx account, navigate to Profile → View & Pay Bill → Invoices, where billing information becomes available after delivery.

How can I generate separate shipment labels for items in stock and backordered items in an order using the PluginHive FedEx plugin, and send tracking numbers to customers accordingly?

1. The plugin generates shipment labels for all products in the order at once, not separately by inventory status.
2. Although you can generate two labels for the two products in your order, both labels will only be created simultaneously, not staggered by stock availability.
3. As a result, you cannot generate a label for just the in-stock item now and another label later for the backordered item when it becomes available.
4. Tracking numbers for shipments will also be generated and sent together, not separately based on product shipment timing.

How can I add the tracking link to my custom completed order email template in PluginHive after generating the shipping label?

To include the tracking link in your custom completed order email template, you can use the provided PluginHive hook to fetch tracking details. Specifically, use the following hook in your email template code:

“` do_action( 'ph_fedex_fetch_shipment_tracking_details', $order ); “`

• This hook fetches the tracking information associated with the order.
• You can pass arguments to this hook to customize where and how the tracking details appear in your email template.
• Since this involves custom code, you will need to implement this hook within your template files accordingly.
• Note that PluginHive does not provide configuration or coding support for hooks or snippets, so you will need development resources familiar with WordPress hooks and PHP to set this up properly.

Does the WooCommerce FedEx Shipping Plugin support FedEx Ship Label Certification, and do we need to generate tracking IDs automatically?

The plugin is FedEx certified and fully compatible with FedEx registration, so you do not need to go through any label certification process or share cover sheets with FedEx. Once a shipping label is generated through the plugin, a tracking ID is automatically created for each order.

Does the plugin support real-time FedEx shipping rates and tracking?

1. Real-time shipping rates displayed to customers at checkout, reflecting current FedEx pricing based on package dimensions, weight, and destination.
2. Automatic generation and printing of FedEx shipping labels from within WooCommerce, reducing manual effort.
3. A tracking feature that enables customers to track their shipments directly on your WooCommerce store, enhancing transparency and reducing support inquiries.

Can the WooCommerce FedEx Shipping plugin automatically generate FedEx tracking numbers for orders, and will these tracking numbers be visible in the FedEx account dashboard?

Yes, the plugin can automatically generate FedEx shipping labels and tracking numbers for WooCommerce orders. Customers and store owners can track their shipments on FedEx.com using these tracking numbers. However, shipments created through the FedEx API (used by the plugin) may not appear or be listed in your FedEx account dashboard, as FedEx does not always display orders generated via their API on their website. It is advisable to verify this directly with FedEx if visibility in the FedEx dashboard is crucial for your workflow.

Will customers receive text notifications when their FedEx packages are on the way when using the PluginHive FedEx shipping plugin?

1. Activate the “FedEx Shipment Tracking” option in the plugin settings. This causes the tracking ID generated by FedEx during label creation to be added automatically to WooCommerce’s order completion email.
2. Make sure WooCommerce order statuses are updated to “completed” once the shipment is ready; this triggers the shipment notification email including tracking information to the customer.
3. In the plugin settings, select “Shipper” and “Customer” in the appropriate notification/contact options to ensure correct recipients receive notifications.

Will customers receive SMS/text notifications from FedEx when their packages are shipped via the PluginHive FedEx shipping plugin?

1. Customers receive FedEx tracking emails if you enable the “FedEx Shipment Tracking” option in the plugin settings. This inserts the FedEx tracking ID into the WooCommerce order completion email.
2. Ensure WooCommerce order statuses are updated to “completed” promptly to trigger the shipment notification email containing tracking information.
3. Configure notification options within the plugin to send tracking emails to both shippers and customers as needed.
4. To send SMS/text notifications, you will need to integrate a separate SMS or notification service/plugin alongside WooCommerce and FedEx tracking, as this functionality is not built into the PluginHive FedEx plugin.

Why is tracking information not sent to customers when the order status is changed to completed in test mode, and how can I enable tracking details for my shipments?

Tracking details are not available for shipping labels generated in test mode because test labels do not provide real tracking data. To enable tracking information for your customers, you need to generate the shipping label using the Live API mode. Once labels are created in Live mode, tracking numbers will be automatically linked to orders, and customers will receive tracking information when the order status is updated. Ensure you switch to Live API mode before generating labels to enable live tracking functionality for your shipments.

Why is the tracking number not generated and added to the FedEx shipment tracking section after creating shipments in the WooCommerce FedEx Shipping Plugin?

1. It usually means the FedEx shipping label itself was not successfully created for the order. Without a label, there is no tracking number.
2. To resolve this, first confirm that the label creation process is completing without errors.
3. Enable the plugin's Debug Mode via the General tab in plugin settings to gather detailed logs.
4. Attempt to create the shipment again.
5. Go to the "Help & Support" page in the plugin and submit a Diagnostic Report for further analysis.
6. Also, ensure that the "FedEx Tracking" option is enabled under the Label Generation settings in the plugin.

Why don’t manually added tracking numbers from Canada Post or FedEx show as clickable tracking links on the WooCommerce Orders listing page when added directly to orders instead of through the PluginHive plugin?

Manually added tracking numbers from Canada Post or FedEx will not display as clickable tracking links on the WooCommerce Orders listing page if the labels were not generated through the PluginHive plugins. This is because the plugin’s tracking link display relies on orders being fulfilled via the plugin’s label generation system. When tracking numbers are added externally or manually, the plugin does not automatically parse and convert these into tracking links for the listing/order overview. Currently, only tracking numbers created via the plugin’s fulfillment process are displayed as clickable links on the orders page.

Why does the tracking number generated by the PluginHive FedEx plugin not show up under my FedEx account’s tracking or shipment history?

Shipments created via the FedEx Shipping API, such as those generated through the PluginHive FedEx Shipping plugin, do not appear in your FedEx account’s shipment history or dashboard. The tracking information is available externally, and the tracking number can be used to track the package status on the FedEx public tracking website, but the shipment record itself will not be listed in your FedEx online account.

Why does the meta box on the order screen not display tracking information after generating the label, and how can this be resolved when using a custom email template?

If the tracking info is not showing in the meta box on the order screen after label generation, especially when using a custom email template, consider the following:

• PluginHive’s tracking display on the order screen relies on the default integration between the plugin and WooCommerce orders.
• Using a custom email template does not directly impact the order screen meta box, but if tracking details are not saved or properly linked to the order meta, the meta box remains empty.
• Ensure that the shipping label generation process completes fully and that tracking data is correctly saved in the order meta.
• If tracking data does appear with default templates but not with customizations, check if customizations are overriding or interfering with the plugin’s standard tracking metadata handling.
• No specific PluginHive hook or setting is provided to modify the order screen meta box; it typically populates automatically once tracking info is saved with the order.
• For technical troubleshooting, verify plugin version, compatibility, and that the label generation workflow is properly configured.

Note: PluginHive’s support does not cover configuration or code customization for hooks/snippets. For display issues, verify plugin setup and order meta data integrity.

Why does the FedEx plugin add hundreds of tracking codes to new orders unexpectedly?

1. Review the plugin settings related to tracking code generation to ensure they match your business logic.
2. Examine your WooCommerce order workflow to identify any automated processes that could trigger multiple tracking code assignments.
3. Perform conflict checks by deactivating other plugins and switching to the default Storefront theme to rule out third-party interference.
4. Share relevant logs with support to check for any code or process anomalies leading to repeated tracking code generation.

Why do FedEx tracking details sometimes show errors and customers do not receive shipping emails after generating labels using the PluginHive FedEx plugin?

FedEx tracking details errors and missing shipment emails can result from several issues:

1. Verify that the label generation completed successfully in the PluginHive plugin without errors.
2. Ensure that the FedEx shipment creation is confirmed by checking in the FedEx account or plugin shipment logs.
3. Confirm that customer email addresses are correctly saved in the WooCommerce order details so transactional emails can be triggered.
4. Check that WooCommerce email settings are active and properly configured for order and shipment notifications.
5. If tracking numbers appear with errors or are not syncing with FedEx, check API connectivity and credentials within the plugin.
6. For email delivery issues, also verify that your website’s email server or SMTP configuration is reliable to send outgoing emails appropriately.
7. Contact PluginHive support with detailed information about the affected orders and error messages for further analysis.

Following these steps helps ensure tracking updates function correctly and customers receive FedEx shipping notifications.

Why did I not receive a shipment or tracking email after placing a test order, even after waiting several hours?

• Update the order status manually to "Completed" after shipment fulfillment.
• Confirm that the plugin’s email notification settings are correctly configured.

Why can't I see my WooCommerce FedEx shipments in FedEx Ship Manager even though the tracking number is correct and trackable on the FedEx website?

The WooCommerce FedEx Shipping plugin generates shipping labels and tracking numbers through the FedEx API independently. FedEx Ship Manager is a separate software system that does not sync or connect with the WooCommerce FedEx plugin. Therefore, shipments created via the plugin will not appear in FedEx Ship Manager. To manage and track your shipments effectively, use the tracking numbers provided by the plugin on the official FedEx tracking website. For proper setup and usage, refer to the official plugin setup guide here: https://www.pluginhive.com/knowledge-base/setting-woocommerce-fedex-shipping-plugin/.

Why can’t I find the FedEx tracking number or label created from the WordPress order in the FedEx tracking system?

1. Ensure you have generated the shipping label using Live API mode, not Test mode. Tracking numbers generated in Test mode will not be tracked by FedEx. (Note: The PluginHive plugin currently does not have a Test mode; accounts are always in Live mode.)
2. Confirm the tracking number is valid and that the shipment has not been voided in the plugin. FedEx does not display tracking for voided shipments.
3. If you use FedEx Ground or FedEx Ground Home Delivery services, note that these tracking numbers are not displayed on the FedEx website until the shipment is scanned or the pickup/first step in shipping occurs. This means there could be a delay or no initial tracking visibility from FedEx’s side until physical shipment processing begins.
4. FedEx Express services (e.g., FedEx 2 Day) tracking numbers typically appear on FedEx’s website within 15 minutes to an hour after label generation, regardless of scanning.
5. If you continue to experience issues, verify your FedEx account details registered within the plugin are correct by re-registering the FedEx account connection in the plugin settings.
6. If issues persist after these checks, contact FedEx support with your tracking numbers, or work with the PluginHive support team while they liaise with FedEx Technical Support to investigate further.

Why are two tracking numbers and labels being created for some orders instead of one when generating FedEx shipping labels in bulk?

1. The product quantity, weight, or dimensions cause the FedEx plugin to calculate more than one package is needed based on your packaging settings.
2. The packaging configuration under FedEx plugin settings (FedEx plugin settings → Packaging) is set to split orders into multiple packages. To avoid this, configure packaging so that it can consolidate all products into a single package if that is expected.
3. The "Pre-pack" option might be enabled for the products. Check each product by editing it, then navigating to "Shipping" → "FedEx Shipping details" and ensure "Pre-pack" is disabled if you want a single package per order.

Why am I still receiving an email saying the plugin expires in May 2025 even though the expiry has been updated to May 12, 2027?

The email you are receiving is an automated notification that can be ignored. Although the official expiry date of your plugin license has been updated to May 12, 2027, the system may still send out previous notification emails due to separate orders or renewal requirements. Rest assured, your plugin license is valid until May 2027, and no immediate action is needed regarding this expiry notification.

Why am I still receiving a reminder email even though I paid back on February 5th?

You are receiving an autogenerated reminder email because the existing API key connected to your site is still triggering notifications based on outdated or unsynced payment information. To resolve this, you should configure a new API key on your site. This process ensures that reminder notifications and emails are updated and aligned with your current payment status, preventing further incorrect reminders.

Which WooCommerce order export plugin can I use to export tracking numbers and set up columns for the export file to verify PluginHive FedEx Label Creator shipments?

1. Choose and install a WooCommerce Order Export plugin compatible with exporting custom meta fields (such as “Advanced Order Export For WooCommerce,” “WooCommerce Customer / Order CSV Export,” or similar from the WordPress repository).
2. Configure the export settings in the plugin to include standard order details plus custom meta fields related to FedEx tracking numbers (often labeled with terms like “tracking number,” “shipping label,” or specific FedEx meta keys).
3. Customize export columns as needed to display tracking numbers clearly alongside order data.
4. Perform the export to CSV or Excel format for manual verification of shipments and reconciliation against FedEx invoices.

What troubleshooting steps should I perform if tracking numbers are generated but still not found in FedEx tracking, despite correct plugin settings?

1. Generate labels using different FedEx shipping services (Express and Ground) to compare tracking visibility timelines.
2. Confirm shipments have not been voided in the PluginHive plugin, as voided shipments’ tracking numbers will not appear on FedEx.
3. Temporarily deactivate other WordPress plugins except WooCommerce and PluginHive FedEx plugin, and switch your site theme to a default WordPress theme (e.g., Storefront). Then, test label generation again to rule out conflicts. Revert changes immediately after testing because your site is live.
4. Verify that the shipping addresses and order details submitted are complete and valid, ensuring correct shipment designation between residential and commercial if relevant.
5. Contact FedEx support to confirm if the tracking numbers generated from your account are active and being processed on their end, especially for Ground shipments.
6. If all checks are clear but the issue persists, grant PluginHive support permission to access your site and FedEx account login securely, allowing them to test label generation and void orders to isolate the problem.

What troubleshooting steps should I follow if the tracking number is not sent automatically even though the "FedEx Shipment Tracking" option is enabled?

1. Confirm that shipping labels are actually generated via the FedEx plugin for the affected orders—no tracking number is created without a label.
2. Verify that the orders with missing tracking numbers were created after the setting was enabled. Orders placed before enabling tracking may not have auto notifications.
3. Ensure you are viewing orders labeled with the FedEx plugin, not other carriers or unrelated plugins, as automatic tracking applies only for this integration.
4. Check that the "FedEx Shipment Tracking" option remains enabled and was not changed or reverted by other system actions.
5. Review the order edit page for label status and tracking number presence. If the label generation is missing or incomplete, the tracking number won’t exist.
6. Provide screenshots or screencasts of the label generation process and order edit pages showing the missing tracking number—this helps identify whether labels are generating properly and if the plugin is correctly linked to the orders.
7. Confirm no custom code or third-party plugins are interfering with shipment notification emails or tracking number transmission.
8. If the issue persists, contact support with complete screenshots and detailed descriptions of the label generation workflow to enable further investigation.

By systematically checking label creation, order timing, plugin settings, and possible conflicts, you can identify why tracking numbers are not auto-sent and resolve the problem accordingly.

What steps should I take if there is confusion or unintended recipients in my PluginHive support ticket communication?

1. Inform the support team that only you should be included in the communication for privacy and clarity.
2. Request that the support team remove any unrelated email addresses or CCs from the ticket thread.
3. Confirm with support that the issue has been addressed and future communications will be limited to your contact only.

What steps should I take if the tracking numbers generated via PluginHive FedEx plugin do not appear on the FedEx website and I don’t know who to contact at FedEx?

1. Contact FedEx Customer Support directly to inquire why your shipments’ tracking numbers are not showing. You can reach FedEx support at 1-877-339-2774 (Monday through Friday 7 AM to 9 PM CST, Saturday 7 AM to 3 PM CST). Prepare to perform a live shipment transaction with them during the call so they can track your specific orders.
2. Alternatively, reach out to your FedEx Account Representative if you have one; they can assist with account or technical issues.
3. In parallel, work with PluginHive support to troubleshoot and escalate the issue. They may contact FedEx Technical team on your behalf once you share valid order numbers and grant permission to test label generation/void shipments.
4. Provide PluginHive support with necessary permissions and FedEx account details securely to expedite diagnosis.
5. Review the shipment service type you are using (Express vs. Ground) to set realistic expectations for tracking visibility.

What steps should I take if a client confirms they purchased via my referral link but the commission is not reflected?

1. Collect evidence supporting the referral attribution claim, such as screenshots of the client’s chat confirmation and referral link visit details.
2. Submit a detailed query to PluginHive affiliate support providing the order number, client information, and the supporting evidence.
3. PluginHive will review the referral tracking data and verify the claim.
4. If the referral was not initially tracked but sufficient proof is provided, PluginHive may manually mark the sale as your referral as a special exception.
5. Your commission payout will then be processed according to the standard payout schedule and policy.

What steps can be taken to assist a customer who has raised a Stripe dispute but had previously reported their issues as resolved?

To assist such a customer:

1. Review past support interactions to confirm if previous queries were fully resolved and the customer was satisfied.
2. Reach out proactively to the customer through calls or messages, expressing willingness to help and clarifying the situation.
3. Offer a direct conversation via call or screen-sharing session to identify any new or unresolved problems with the plugin.
4. If real-time dialogue isn’t possible, ask the customer to share specific issues by email so support can provide detailed instructions or fixes.
5. Document all communication attempts and responses to provide clear evidence if needed for dispute resolution.

This approach fosters open communication and helps avoid misunderstandings that could lead to disputes.

What should I do if the tracking number is missing from the PluginHive FedEx Label Creator plugin for some shipments?

1. Check the Edit Order page to see if the tracking number is displayed.
2. If the tracking number is not visible, ensure that the label generation process completed successfully. You may need to regenerate the label if the initial attempt failed.
3. Confirm that your plugin and its FedEx API integration are functioning correctly and updated.
4. If the problem persists, review error logs or contact plugin support for assistance.

What should I do if previous customer order numbers have changed and tracking information is missing after generating FedEx labels?

1. Verify that your WooCommerce or order management system has not been altered or updated in ways affecting order IDs.
2. Check if the FedEx plugin database tables are intact and not corrupted or reverted.
3. Backup your database and consider restoring to a point when tracking information was correct if possible.
4. Ensure your FedEx plugin is fully updated and connected to your account with an active API key.
5. Contact PluginHive support with specific order numbers and issue details for further troubleshooting.

What should I do if PluginHive emails go to my spam folder and I miss communication?

Check your spam or junk email folder regularly to ensure you do not miss emails from PluginHive (e.g., from [email protected]). If you find their emails in spam, mark them as "Not Spam" to improve delivery to your inbox. Inform PluginHive about any missed communications so they can reschedule calls or provide assistance accordingly.

What should I do if I do not receive email responses from PluginHive support?

1. Check your spam or junk folders as emails might be filtered there.
2. Verify that your email server or client is not blocking or filtering PluginHive’s domain or support email addresses.
3. Contact PluginHive support and request that they send emails from a personal or alternative email address to ensure delivery.
4. Confirm receipt of messages by replying or acknowledging, so they know the communication is received.
5. If issues persist, provide an alternate email address to PluginHive for communication.

These steps help ensure that you receive all important communication regarding your account or purchase.

What should I do if clicking the "Display FedEx Live Tracking Details" or "Start Tracking" button on the order edit page does not show any changes or live tracking information?

1. Confirm that labels are generated for the order, as tracking info requires a label to exist.
2. Verify that the "FedEx Shipment Tracking" option is enabled in the plugin settings.
3. If you have confirmed both and the button still produces no changes, prepare to share your WordPress admin access temporarily along with the specific order number with PluginHive support. This will allow them to investigate the issue more deeply and identify any plugin or configuration problems preventing live tracking data from displaying.

What should I communicate to FedEx support when they are unable to find tracking numbers generated through the PluginHive plugin?

1. The tracking numbers you generated and attempted to track on their website.
2. The date and time the shipments/labels were generated via the PluginHive FedEx plugin.
3. Information that some tracking numbers are generated for FedEx Ground / Home Delivery services, which may not appear until scanned or shipment pickup occurs.
4. Ask for confirmation whether the tracking numbers are registered and active in their system.
5. Inform them that you use the PluginHive FedEx shipping plugin integrated with WooCommerce to generate shipping labels.
6. Request guidance on any FedEx account or technical requirements that could affect tracking visibility for your shipments.
7. Be prepared to generate a test shipment live during the call to get immediate feedback.

What should be confirmed in plugin settings to ensure tracking numbers are generated and visible under FedEx shipment tracking?

1. Confirm "FedEx Tracking" is turned ON under the Label Generation section of plugin settings.
2. Make sure that the FedEx account is connected and registered properly.
3. Debug Mode can be temporarily enabled to troubleshoot any issues preventing tracking numbers.
4. Check for any errors during the label creation that might prevent tracking info from populating.

What should a user do if shipment labels and tracking numbers suddenly stop generating after previously working fine?

1. Check the plugin version and recent changes that may affect functionality.
2. Enable Debug Mode and submit a Diagnostic Report to identify hidden errors.
3. Verify FedEx account registration is properly synced (re-register if needed).
4. Confirm "FedEx Tracking" is enabled in plugin settings.
5. Contact PluginHive support with logs and diagnostic data to get targeted resolution.

What is the difference between the PluginHive Multi-Carrier Shipping Plugin and the individual carrier plugins regarding features like label printing and tracking?

The PluginHive Multi-Carrier Shipping Plugin is designed primarily for "Rates Automation," allowing you to display custom flat rates and live shipping rates from multiple carriers (FedEx, UPS, DHL, USPS, Stamps USPS) on the WooCommerce cart and checkout pages. However, this plugin does **not** support label printing or shipment tracking functionality. In contrast, the individual carrier-specific plugins, such as the FedEx Shipping Plugin and the UPS Shipping Plugin, provide comprehensive features including live rate calculation, automated label printing, postage payment, and real-time tracking updates sent to customers via email. Therefore, if you require full end-to-end shipping management—including label printing and tracking—you should use the dedicated carrier plugins rather than the Multi-Carrier plugin.

What is the difference between "FedEx Shipment Tracking" and "Display FedEx Live Tracking Details" features in the plugin?

• **FedEx Shipment Tracking:** This feature adds tracking details (tracking number and information) to the WooCommerce order and includes the tracking details embedded in the order confirmation email sent to customers.
• **Display FedEx Live Tracking Details:** This displays the live status of the shipment within the WooCommerce admin area on the order edit page, showing real-time tracking updates directly in the backend.

What is the current limitation regarding displaying tracking links on the Orders page in cases where tracking numbers are manually added?

The current limitation is that tracking numbers added manually or generated outside the PluginHive plugin are not recognized by the plugin to display as clickable tracking links on the WooCommerce Orders page listing. This limitation exists because the plugin links tracking display to its own fulfillment and label generation workflow. Therefore, if the shipping label or tracking number is created or entered manually outside this workflow, it will not automatically appear as a trackable link on the order listing or be available for tracking updates via the plugin interface.

What information should I provide to PluginHive support to help resolve complex packaging and tracking number issues?

1. Your site URL.
2. Relevant order numbers where the issue occurs.
3. Clear, detailed reproduction steps or videos showing the problem.
4. Temporary admin access to your WordPress dashboard if requested, so the support team can investigate directly.
5. Details on recent changes, plugin updates, or customizations that may affect packaging and shipments.

**Note:** Screenshots and videos mentioned were used to illustrate the issues but are not included here.

What causes the Advanced Shipment Tracking for WooCommerce plugin’s settings tabs to become unresponsive when the PluginHive FedEx plugin is active, and how is this issue resolved?

The unresponsive settings tabs issue occurs due to a CSS class conflict between the PluginHive FedEx plugin and the Advanced Shipment Tracking for WooCommerce plugin. Specifically:

1. Both plugins use overlapping or identical CSS classes for their settings tabs, causing JavaScript or styling conflicts.
2. This conflict results in the tabs under the Advanced Shipment Tracking plugin becoming unclickable when both plugins are active.
3. The PluginHive technical team successfully replicated the issue and identified this class conflict.
4. The resolution involves updating the PluginHive FedEx plugin’s code to rename or isolate conflicting classes so they do not interfere.
5. This fix is planned for inclusion in an upcoming PluginHive FedEx plugin update and will restore full functionality to both plugins’ settings tabs when active together.

What causes the Advanced Shipment Tracking for WooCommerce plugin’s settings tabs to become unresponsive when the PluginHive FedEx plugin is active, and how can this issue be resolved?

The issue where Advanced Shipment Tracking for WooCommerce’s settings tabs become unresponsive when the PluginHive FedEx plugin is active is caused by a CSS class conflict between the two plugins:

1. Both plugins use identical or overlapping CSS classes for their settings tabs.
2. This overlap leads to JavaScript or styling conflicts that disable the tab functionality under the Advanced Shipment Tracking plugin.
3. PluginHive’s team identified this root cause by replicating the problem.
4. The resolution is to update the PluginHive FedEx plugin code by renaming or isolating the conflicting CSS classes to prevent interference.
5. Applying this fix restores the full functionality of both plugins’ settings tabs when active simultaneously.
6. To implement the fix, ensure you update the PluginHive FedEx plugin to the latest version that includes this correction.

What causes the “No route was found matching the URL and request method” 404 error when trying to send shipment tracking data via WooCommerce API?

This 404 error occurs because the WooCommerce REST API endpoint for shipment tracking is not available on your WooCommerce site. Common reasons include:

1. The shipment tracking functionality is not included in the default WooCommerce API.
2. You have not installed or activated a shipment tracking plugin that adds these API endpoints (e.g., WooCommerce Shipment Tracking extension).
3. The WooCommerce FedEx Shipping Plugin with Print Label does not create REST API routes for shipment tracking.
4. Therefore, when an external system like Fishbowl attempts to send tracking numbers via an endpoint like `/wp-json/wc/v1/orders/{order_id}/shipment-trackings`, WooCommerce responds with 404 because that route does not exist.

To resolve this, install and activate a shipment tracking plugin that provides the necessary API endpoints to accept and update shipment tracking data via API calls. After installation, verify the endpoint URLs and ensure your external system targets the correct URLs.

What causes a “No route was found matching the URL and request method” 404 error when trying to send tracking info via WooCommerce REST API?

• The default WooCommerce REST API does not include shipment tracking endpoints.
• You have not installed or activated a shipment tracking plugin (e.g., WooCommerce Shipment Tracking extension) that adds these endpoints.
• The WooCommerce FedEx Shipping Plugin with Print Label does not create REST API routes for managing shipment tracking.

1. Install and activate a shipment tracking plugin that adds shipment tracking API support.
2. Verify the exact API endpoint URLs provided by the shipment tracking plugin.
3. Ensure external systems target the correct endpoints and use supported HTTP methods.

Once these steps are followed, the external system can successfully send tracking data without encountering this 404 error.

What are the exact steps to create a new WordPress administrator user for PluginHive support?

1. Log in to your WordPress site dashboard.
2. Navigate to Users > Add New.
3. Enter the username (e.g., “support”), email: [email protected].
4. Set a strong password or use the auto-generated one.
5. Assign the role “Administrator” to this user.
6. Ensure that the WordPress dashboard language is set to English (Settings > General > Site Language).
7. Notify PluginHive that the account has been created and provide credentials or confirm the user can log in.

Is there any workaround to have tracking links show on the order listing page for manually entered tracking numbers?

Currently, there is no direct workaround within the PluginHive plugin to display manually entered tracking numbers as clickable links on the WooCommerce Orders listing page. The plugin only parses and displays tracking links for labels generated and fulfilled through its system. To track orders with manually created labels, you must rely on manually sharing tracking details with customers or use custom development to extend WooCommerce order views to convert tracking numbers to links. PluginHive is aware of this limitation and may address it in future updates.

Is there a way to include the shipped item details in the customer notification email using the PluginHive FedEx plugin?

No, the PluginHive FedEx plugin currently does not support partial fulfillment or customizing shipment emails to include only the items that have been shipped. Since the plugin processes and generates shipments for all items in the order simultaneously, you cannot configure the email to reflect only specific shipped items. Notification emails are generated for the complete shipment as handled by the plugin.

Is there a way to have the tracking number sent automatically to the customer when the order status changes, without manually entering it into the "Enter tracking IDs" box in the "FedEx Shipment Tracking" section? Can the system copy or send the tracking number automatically?

1. The "FedEx Shipment Tracking" option must be enabled under the plugin settings, specifically under the Label Generation tab. This setting ensures tracking info is available for orders with generated shipping labels.
2. The tracking number will only be generated when shipping labels for the order are successfully created through the plugin. Without label generation, no tracking number is assigned.
3. Once labels are created with this option enabled, the tracking number should automatically be attached and sent to the customer in the shipment notification emails—there is no need to manually copy or enter tracking numbers in the "Enter tracking IDs" box if labels are generated properly.
4. Verify that all orders created after enabling this setting have labels generated to confirm automatic tracking notification is functioning.

• Labels are indeed generated using the FedEx plugin within the system (check the order and label records carefully).
• The correct FedEx plugin is configured and active, as other plugins may not support this automatic tracking feature.
• No manual override or workflow currently removes or blocks automatic tracking notifications.

If you continue to experience issues where the tracking number is not auto-sent, provide a detailed screenshot of the label generation success on the order’s edit page to verify the plugin integration and label status. This will help diagnose whether label generation or plugin communication is failing.

Is there a way to automatically send FedEx tracking information to customers when they order a product or after the order is fulfilled?

By default, WooCommerce sends the Order Completion email containing tracking details only when the order status is manually changed to "Completed." The PluginHive FedEx plugin does not automatically update the order status upon fulfillment, as WooCommerce manages order statuses. Therefore, tracking information will not be sent to the customer automatically after fulfillment unless you manually update the order status to "Completed." However, you can achieve automatic sending by using the WooCommerce Shipment Tracking Pro plugin alongside the FedEx plugin. This combination automatically changes the order status to "Completed" as soon as a tracking number is generated, triggering WooCommerce to send the completion email with tracking details to the customer.

Is there a way to automate adding tracking numbers to orders instead of manually entering them in the backend?

Yes, tracking numbers can be automated and do not need to be manually added. When you generate shipping labels through PluginHive’s Live API integration, the system automatically fetches and attaches the tracking number to the respective orders. This automation ensures tracking details are updated in the backend and sent to customers without manual input. To enable this, verify that your store’s shipping label creation is fully integrated with PluginHive in Live mode, and the tracking data will be synced automatically to your orders.

Is there a test mode in the PluginHive WooCommerce FedEx Shipping Plugin affecting tracking number generation?

No, the PluginHive WooCommerce FedEx Shipping plugin does not have a Test Mode. All FedEx account registrations and label generations occur in Live mode by default. Tracking numbers are generated directly by FedEx and passed through to your store— the plugin does not create or simulate them. Therefore, any issues with tracking numbers not being recognized by FedEx are unrelated to a test mode in the plugin. You should verify your FedEx account credentials and contact FedEx Support if tracking numbers still do not display.

Is order tracking available within the plugin?

Yes, the plugin includes integrated order tracking functionality. Customers and store admins can track FedEx shipments directly through the plugin interface, providing updates on shipping status and tracking details.

Is it possible to send the shipment tracking number as an order note to the customer for integration with the WhatsApp API to automatically notify them about order events?

Yes, you can manually add the shipment tracking number to the order notes from the WooCommerce edit order page using the WooCommerce FedEx Shipping plugin. However, automatic addition of tracking numbers to order notes is not provided out-of-the-box. If you require this automation, PluginHive offers custom paid development services to implement this feature according to your specific business needs.

Is it possible to have the tracking number show up in the Shipment Tracking column on the WooCommerce orders page using the PluginHive FedEx Shipping plugin?

The PluginHive FedEx Shipping plugin does not add or populate a Shipment Tracking column on the WooCommerce orders page. This column and its tracking information display are managed by WooCommerce core or other shipment tracking plugins. Currently, PluginHive’s FedEx plugin focuses on generating labels and shipment data but does not integrate with or update the Shipment Tracking column visible via WooCommerce’s "Screen Options." To have tracking numbers visible in that column, you would need to use either the WooCommerce built-in shipment tracking features or a dedicated shipment tracking plugin that supports showing tracking numbers on the orders list.

Is it necessary for the store owner to receive an email with the tracking ID, or is the new order notification sufficient?

Email notifications related to shipment tracking are controlled via plugin settings. While WooCommerce sends new order notifications, the plugin can be configured to send shipping label and tracking details to either the customer, store owner, or both. You can customize these preferences under the Label Generation settings in the plugin.

If I miss a scheduled Zoom call with PluginHive support, how should I reschedule?

To reschedule:

1. Promptly notify PluginHive support via email with your updated available dates, times, and timezone.
2. Mention any technical limitations (e.g., lack of microphone).
3. Wait for PluginHive to propose alternate slots.
4. Confirm the new meeting time.
5. Ensure your device is set up with a microphone for future calls.
6. Maintain open communication to avoid further delays.

Timely and clear communications facilitate smooth rescheduling.

How to provide the Advanced Shipment Tracking for WooCommerce plugin zip file to PluginHive support when email attachments do not work?

If email attachments are returning as undelivered, you can share the plugin zip file with PluginHive support by:

1. Uploading the plugin zip file to a reliable, accessible location on your website or a file hosting service.
2. Sharing the direct download URL of the zip file with PluginHive support in your email or support ticket.
3. Ensure the link points directly to the zip file for easy access, for example:
4. This approach allows the support team to download and investigate the plugin without relying on email attachments.

How should I verify and adjust packaging settings in the FedEx plugin to ensure orders generate the correct number of packages and tracking labels?

1. Go to the FedEx plugin settings within your WooCommerce or WordPress admin dashboard.
2. Navigate to the "Packaging" section.
3. Check how packages are configured — whether items are automatically split based on weight, dimensions, or fixed packages are defined.
4. Adjust settings so that the plugin can consolidate multiple items into a single package if desired (e.g., set maximum dimensions/weight per package accordingly).
5. Save the settings and test by generating labels for orders with multiple items to confirm the package count matches expectations.

How should I proceed if I want to void a shipment in PluginHive but face issues related to plugin activation errors or tracking number problems?

1. Confirm that you intend to void the shipment and identify the reason for voiding (e.g., incorrect shipping details, order cancellation).
2. Verify when the shipping label was generated to understand the timeline and any potential FedEx restrictions or time limits on voiding labels.
3. If the plugin cannot void the shipment due to activation or tracking number issues, consider contacting FedEx for manual voiding or cancellation.
4. Share relevant order details and error messages with PluginHive support for further assistance with resolving plugin issues affecting shipment voiding.
5. Avoid attempting multiple void requests through the plugin to prevent further errors until the underlying issues are fixed.

How long is PluginHive support available to assist with urgent issues during launch days, and are weekend supports available?

PluginHive support is available via email until 3 AM IST on launch or active days to assist with any queries. Please note that the support team is not available over the weekend, so urgent issues should be raised during their weekday support hours for timely assistance.

How long does it take to generate a shipment tracking code and notify the customer via email after placing a new order?

• If automatic label generation is enabled, this happens immediately or shortly after order placement.
• If label creation is manual, the tracking number and shipment email are sent after creating the label.

How does the customer receive the tracking number for their order? Is it sent automatically via email?

Yes, once the shipment label is generated, the tracking number is sent automatically to the customer via email along with the shipping label. The timing depends on when the label is created and the shipment is processed.

How does PluginHive handle the referral attribution if a purchase was completed but the referral link tracking did not register properly?

In cases where the referral tracking did not register due to technical reasons (such as untracked cookies or device changes), PluginHive’s policy is that the referral status cannot normally be changed after purchase completion. However, upon submission of valid proof and after internal review, PluginHive may make a manual exception and update the referral attribution to credit the affiliate appropriately. This manual adjustment will reflect in the affiliate’s unpaid referral count and be included in the upcoming payout cycle as per standard payout policies.

How do the packaging methods in PluginHive FedEx plugin affect shipment creation and tracking?

• **Pack items Individually**: Each product is treated as a separate package. This results in multiple shipments with individual tracking numbers, which can be provided to customers separately.
• **Pack into Boxes**: Products are grouped into predefined boxes based on specified dimensions. This leads to fewer shipments, where multiple products share a single tracking number.
• **Weight-based packing**: Packages are generated based on total weight thresholds. This may group or separate shipments according to weight limits.

Choosing the right packaging method helps balance shipment management complexity and customer tracking visibility. Detailed guidance is available here: https://www.pluginhive.com/knowledge-base/setting-woocommerce-fedex-shipping-plugin/#fedex_packing_settings

How can I verify that the "FedEx Shipment Tracking" option is enabled and working to generate tracking numbers automatically?

1. Go to the plugin settings page in your admin panel and navigate to the "Label Generation" tab.
2. Confirm that "FedEx Shipment Tracking" is checked/enabled. This option controls whether tracking numbers are generated and added automatically to shipments.
3. Generate shipping labels for test orders using the FedEx plugin functionality. Ensure labels are successfully created without errors.
4. After label generation, check the order details page or shipment notifications to verify that the tracking number appears and is sent automatically to the customer.
5. If tracking numbers do not appear post-label generation, review plugin logs and order meta-information to confirm labels were created via the FedEx plugin.
6. If using multiple shipping plugins, confirm that you are checking the correct plugin’s label generation for FedEx, as the setting only applies for this plugin specifically.

By following these steps, you can confirm that the setting is enabled and that tracking numbers are generated and communicated automatically upon label creation.

How can I verify if commodity information sent via the FedEx plugin is visible to customers using shipment tracking?

1. Use the tracking number from a shipment created through the FedEx plugin.
2. Access the tracking page on the FedEx website as a non-logged-in user or customer.
3. Observe if product descriptions or commodity details transmitted with the shipment appear on the tracking page.
4. If commodity information is visible and privacy is a concern, consider customizing product descriptions or controlling transmitted data according to your preferences. This testing helps understand the end-customer view of shared shipment data.

How can I verify if commodity information is visible to users tracking shipments via FedEx?

To verify if commodity information is visible during shipment tracking, check whether non-logged-in users or customers using tracking numbers can view the product descriptions transmitted by the plugin. This may involve testing tracking visibility on the FedEx website using a tracking number from an affected shipment. Confirming this helps assess the privacy impact and evaluate necessary precautions.

How can I unsubscribe from security email notifications generated by the Solid Security plugin?

1. Log in to your WordPress admin panel.
2. Navigate to **Security → Settings** in the Solid Security plugin menu.
3. Locate the notification or email settings section.
4. Disable or adjust the email update preferences as desired to stop receiving lockout and security notifications.

How can I send tracking details to customers if I have to generate shipping labels manually due to issues with the PluginHive plugin?

If you must generate shipping labels manually outside the PluginHive plugin due to plugin issues, the plugin does not automatically send or display tracking information on the WooCommerce Orders page or to customers. In such cases, you will need to manually communicate the tracking number and details to customers via your preferred method (e.g., order confirmation emails, manual notifications). Since the plugin currently does not support importing or syncing manually created tracking numbers for automated tracking updates or notifications, manual sharing is required until the plugin’s tracking integration is enhanced in future updates.

How can I provide the Advanced Shipment Tracking for WooCommerce plugin zip file to PluginHive support if email attachments fail?

If email attachments are undeliverable when sending the Advanced Shipment Tracking for WooCommerce plugin zip file to PluginHive support, follow this alternative method:

1. Upload the plugin zip file to a web-accessible location, either on your own website server or a trustworthy file hosting service.
2. Generate a direct download URL linking straight to the zip file.
3. Send the direct download link to PluginHive support via email or support ticket.
4. For example, a URL could look like:
5. This approach bypasses email attachment restrictions, allowing support to easily access and download the file for troubleshooting.

How can I print FedEx labels and send tracking information to customers using the PluginHive WooCommerce FedEx plugin?

1. Navigate to **FedEx Shipping → Settings → Label Generation** in your WooCommerce admin dashboard.
2. Enable the option **"FedEx Shipment Tracking"** to activate label generation and tracking communication features.
3. For each order, generate and print the FedEx shipping label through the plugin interface. A detailed guide is available here: https://www.pluginhive.com/knowledge-base/setting-woocommerce-fedex-shipping-plugin/#print_first_fedex_label
4. After the label and tracking number are generated, change the order status to **"Completed"** and update the order.
5. WooCommerce will automatically send the order confirmation email to the customer, including the tracking number.

How can I extract all orders and associated tracking numbers created by the PluginHive FedEx Label Creator plugin to manually verify shipments against FedEx invoices?

1. Export WooCommerce orders in bulk.
2. Include custom order item meta data such as FedEx tracking numbers (which are saved in the order meta once shipping labels are generated).

How can I automatically send the FedEx tracking number to customers, and can I customize the tracking email to add additional information?

1. The tracking number is included in the WooCommerce order completion email, which is triggered when you update the order status to **Completed**.
2. Automatic sending of this email depends on manually or programmatically changing the order status to Completed; the plugin does not automate this status change.
3. Since the tracking information is included as part of WooCommerce’s order completion email, PluginHive does not offer direct control over the email content or additional customization through the plugin.

Does the PluginHive FedEx plugin support filling the FedEx tracking number in WooCommerce automatically via an API call when shipping labels are generated outside of WooEx and FedEx’s own station tools?

The PluginHive FedEx plugin does not have an automatic process to fill tracking numbers in WooCommerce if you generate shipping labels separately through FedEx’s site or station. Tracking numbers generated outside the plugin must be manually entered into the WooCommerce order details. The plugin itself supports generating shipping labels and tracking numbers directly within your WordPress/WooCommerce site, which automatically updates the order with tracking information. If you prefer to use FedEx’s own label creation tools, you will need to manually update the tracking number in each WooCommerce order after shipping.

Does the PluginHive FedEx plugin factor in overpack fees or other additional FedEx surcharges automatically?

The PluginHive FedEx plugin fetches and displays the live shipping rates returned directly by the FedEx API, including any applicable surcharges like overpack fees or special handling charges applied by FedEx. The plugin itself does not manually add or adjust these fees; it relies on FedEx’s live rate response. Any discrepancy in surcharges should be reflected identically when checking rates on fedex.com with the same shipment details.

Does the plugin automatically assign HS codes to products or do we need to add them manually?

You must manually add the HS Code and product description for each product in WooCommerce. The plugin does not automatically identify or assign HS codes based on product category, title, or description. Accurate HS codes are essential to correctly calculate duties and taxes during shipping rate retrieval from the FedEx API.

Does the Multi-Carrier Shipping Plugin support printing shipping labels and tracking number generation?

No, the Multi-Carrier Shipping Plugin is designed strictly for "Rates Automation" to display custom flat rates and live shipping rates from multiple carriers (FedEx, UPS, DHL, USPS, and Stamps USPS) on the cart or checkout page. It does not support shipping label printing or tracking number generation.

Does the Canada Post plugin automatically transmit commodity details like the FedEx plugin? How can I control this?

The Canada Post plugin does not automatically transmit commodity details unless required for international shipments, similar to FedEx. You can manage commodity information under the Product Settings within the Canada Post plugin. Adjusting these settings lets you control what product information is sent during shipment processing.

Does PluginHive provide code snippets to automatically add shipment tracking numbers to order notes for WhatsApp API integration?

PluginHive does not provide code snippets for this functionality. Instead, if automatic addition of tracking numbers to order notes is essential for your business workflow, you can opt for their paid customization service where they can develop a tailored solution for you.

Does PluginHive offer a built-in solution to automatically select warehouse or shipping origin addresses based on the customer’s shipping destination?

Yes, PluginHive offers a paid addon called the WooCommerce Multi-Warehouse Shipping Addon (priced at $200) that automatically selects the warehouse address based on the destination country entered during checkout. This addon can manage multiple origin addresses to route shipments correctly without custom coding. More information is available on PluginHive’s website under their tailor-made WooCommerce shipping solutions.

Do I need to take any action to remove hard-coded FedEx APIs from my site as requested in an email from FedEx?

No action is required on your part regarding the removal of hard-coded FedEx APIs. The PluginHive FedEx integration has not changed, and there are no updates or modifications needed in the plugin at this time. You can safely disregard the email from FedEx. If any changes or updates become necessary in the future, PluginHive will notify you accordingly.

Do I need to manually select the shipping service in FedEx after creating shipments and labels through the PluginHive FedEx plugin, or is this handled automatically?

1. The plugin automatically selects the default FedEx service you specify (e.g., FedEx 2 Day) when generating labels for orders.
2. This means you do not need to manually select the service on the FedEx website. The label and shipment are created using the default service configured in the plugin.
3. If you notice that FedEx shows shipments as “new” or “shipped by another carrier,” it usually means that the shipment has been created from WooCommerce but requires FedEx to process it externally or that the FedEx system has yet to update the status.
4. For fully automated shipment creation and service selection, ensure the default services are set correctly in plugin settings, and the label generation is triggered from WooCommerce.
5. You may occasionally need to monitor FedEx tracking updates separately as the plugin does not control FedEx’s internal processing beyond label creation.

Do I need to manually create the shipping label and tracking number for each order from the WooCommerce admin, or are these generated automatically through the FedEx integration?

The PluginHive WooCommerce FedEx Shipping plugin supports automatic label generation. Shipping labels and tracking numbers are generated automatically when an order is placed, eliminating the need for manual creation from the WooCommerce admin.

Do I need a printer set up and ready to print labels in order to have tracking numbers added to my WooCommerce orders?

No, you do not need a printer or to physically print the label to generate tracking numbers. The tracking number is generated automatically as part of the shipping label creation process within the plugin. You can generate the label digitally without printing it, and the tracking number will still be added to the order.

Do customers automatically receive shipment tracking emails from the PluginHive WooCommerce FedEx Shipping plugin, from FedEx itself, or both?

Customers receive tracking information primarily through emails sent by the PluginHive WooCommerce FedEx Shipping plugin, which integrates the tracking number into WooCommerce’s order completion emails or shipping notifications. FedEx may also send its own tracking updates if your FedEx account settings enable direct email notifications. However, for consistent branded communication, rely on plugin-generated emails from your WooCommerce store.

Can the WooCommerce Shipping Plugin for FedEx generate shipping labels, produce tracking numbers, and automatically mark orders as completed after delivery within WooCommerce?

The WooCommerce Shipping Plugin for FedEx integrates with your FedEx account to provide live shipping rates, generate shipping labels, and display tracking information directly within your WooCommerce orders. However, the plugin does not control the shipping transit or delivery process, as those are managed entirely by FedEx. Consequently, the plugin cannot automatically update the WooCommerce order status to "Completed" once the package is delivered. You will need to manage order status updates manually or through a different workflow outside the plugin’s capabilities.

Can the PluginHive FedEx shipping plugin display tracking IDs for individual items within an order?

No, the plugin displays tracking IDs only at the shipment level, not per individual item. Tracking information is associated with each shipment created, so it is not feasible to view tracking numbers separately for each item in the order. Users should track shipments based on shipment IDs rather than individual order items.

Can I use the WooCommerce Shipping Plugin for FedEx only to calculate shipping costs and add a tracking number without printing labels?

Yes, you can use the plugin solely to display live shipping rates by disabling the label generation feature. However, tracking numbers are only added to the orders when a shipping label is generated through the plugin. Therefore, to have a tracking number added to the order and sent to the customer, the shipping label generation step must be completed, even if you choose not to print the label.

Can I send automatically generated shipping labels to multiple email addresses such as myself and team members, excluding the customer?

Currently, the PluginHive FedEx plugin only supports sending shipping labels to a single email address designated as the **Sender** (usually the store’s email). It does not provide an option to send labels to multiple email addresses or team members automatically. You will need to manually forward labels if you want them shared with multiple recipients. The plugin does not support excluding customers from receiving labels if labels are emailed via standard settings.

Can I customize the FedEx tracking number email by overriding the function `wf_add_tracking_info_to_email` or add my own custom message using my own function?

1. Add your own custom code with the help of a developer to override WooCommerce email templates or add custom tracking information as needed.
2. For detailed guidance on customizing WooCommerce emails, refer to the official WooCommerce documentation or contact WooCommerce support.

Are we using the FedEx plugin on the site for JK Schmidt, and what features does the PluginHive FedEx plugin offer?

1. Displaying real-time FedEx shipping rates directly on the cart and checkout pages.
2. Enabling you to pay postage and print shipping labels from within your WooCommerce admin dashboard.
3. Automatically determining the appropriate boxes to pack items based on order contents.
4. Providing shipment tracking capabilities so customers can track their orders.

After generating a FedEx shipping label, does the order status automatically update to "Shipped" in WooCommerce?

1. Manually update the order status to "Completed" or any custom status they prefer after shipment.
2. WooCommerce then sends the corresponding order completion email to the customer, which can include the FedEx tracking number.
3. There is no built-in feature in the plugin to automatically send emails specifically when the order ships.

After a new order is placed on my WooCommerce store, how do I generate and send the FedEx shipping label and tracking number?

1. Log in to your WordPress dashboard and navigate to WooCommerce > Orders.
2. You can generate the shipping label manually for each order or configure the plugin to generate labels automatically.
3. The plugin retrieves live shipping rates from FedEx, allowing customers to select their preferred shipping service at checkout.
4. Once a label is generated, the tracking ID is created automatically.
5. The tracking ID is sent automatically to the customer via email through WooCommerce’s notification system.
6. You can also request a FedEx pickup directly from the plugin.

This process ensures smooth order fulfillment without manual label certification.

Why do tracking numbers appear even if FedEx account credentials are not entered, and how do I delete shipments or labels created without proper registration?

• There is no direct way within the plugin to delete created shipments or labels; however, you can void labels if they were generated.
• You must properly activate and link your FedEx account in the plugin to ensure shipment creation is successful and properly reflected on FedEx.
• For labels that are unwanted or created in error, use the void label option inside the plugin or FedEx dashboard to cancel those shipments.

How can I verify that my FedEx account is correctly registered with the PluginHive FedEx plugin to avoid tracking issues?

1. Go to the FedEx Registration section in the PluginHive FedEx plugin settings within WordPress.
2. Confirm that the FedEx account number and credentials entered are accurate and correspond to your active FedEx account.
3. Since PluginHive plugin does not have a Test Mode, rest assured the account configuration is live by default. However, re-registering the FedEx account details can resolve underlying authentication or API issues.
4. To re-register: Remove the existing FedEx account connection and enter the credentials again carefully, saving the settings.
5. After re-registration, attempt to generate a shipping label and check if the tracking number reflects properly in FedEx’s tracking system.
6. If problems persist, share your FedEx account details (securely) with PluginHive support for further diagnosis.