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Multi-Carrier Shipping with FedEx on Shopify – Shopify Ship, Rate, and Track for FedEx FAQs

    Use FedEx along with multiple carriers on Shopify

Questions in this section:

Are there any additional charges associated with using PH Ship, Rate & Track for FedEx or PH Multi Carrier Shipping Label apps, and how do they handle order volume limits?

The pricing and charges are as follows: – Both apps offer a 14-day free trial. – After the trial, **PH Ship, Rate & Track for FedEx** costs a flat $19 USD per month with no additional fees from the app side. – **PH Multi Carrier Shipping Label** offers monthly plans starting at $9 USD, with each plan having a specific label count limit (i.e., a maximum number of shipping labels you can generate per month). – Label charges themselves are billed by the respective carriers (e.g., FedEx), not by the app. – There are no extra app fees beyond the monthly subscription in either app.

Can I manually fulfill orders after generating shipping labels using the PH Multi Carrier Shipping Label app, and how does this help my shipping process?

Yes, using the PH Multi Carrier Shipping Label app, you generate shipping labels first without automatically marking the orders as fulfilled. You then manually update the order fulfillment status after physically preparing the packages for shipment. This approach helps: – Prevent premature fulfillment status changes. – Align Shopify order statuses with actual shipment dispatch. – Facilitate workflows where warehouse and shipping staff have distinct responsibilities. – Reduce errors and improve accuracy in inventory and order tracking. By separating label generation from fulfillment status updates, you gain more operational flexibility and better control over your shipping process.

Can I use only the PH Multi Carrier Shipping Label App without having the PH Ship Rate & Track for FedEx app installed?

Yes, once you are familiar with processing orders through the PH Multi Carrier Shipping Label App, you can use it independently to generate shipping labels and manage orders. There is no need to keep the PH Ship Rate & Track for FedEx app installed for the PH Multi Carrier app to function properly. If you need assistance with setup or order processing in the PH Multi Carrier app, support is available.

Can I use Shopify UPS rates along with FedEx rates in the PluginHive Multi Carrier Shipping Label app?

The PluginHive Multi Carrier Shipping Label app supports direct integration with many carriers including FedEx and allows you to connect your own FedEx and UPS accounts to the app to retrieve rates and generate shipping labels. However, the app cannot access or use the UPS rates provided directly by Shopify. To use UPS rates in the app, you need to connect your own UPS account separately within the app settings.

Can PluginHive’s Multi Carrier Shipping Label app automate selecting the FedEx account that offers the lower shipping cost at checkout and for label generation?

Yes, the PluginHive Multi Carrier Shipping Label app supports automation rules that enable the app to select the FedEx account offering the lower shipping cost for a given shipment. To utilize this functionality: 1. Add both (or multiple) FedEx accounts within the Multi Carrier Shipping Label app. 2. Create specific automation rules that define criteria based on destination, service types, or shipping cost preferences. 3. The app will use these rules to display accurate shipping rates at checkout and select the appropriate FedEx account when generating shipping labels. 4. Test the automation by placing sample checkouts to ensure the correct account and rates are applied seamlessly. 5. For assistance or advanced setup, schedule a Zoom onboarding call with PluginHive support.

Can the PH Multi Carrier Shipping Label app display only one renamed service name for similar shipping services across different carriers, such as showing "Next Day" for both FedEx Express and UPS Express and comparing their rates?

No, the app cannot combine or rename different carrier services into a single service ID for rate comparison. Each carrier’s shipping service has a unique service ID, so even if you rename FedEx Express and UPS Express both as "Next Day," the system treats them as distinct services. As a result, it is not possible to show only one “cheapest” service based on renamed identical service names across carriers. The app will display all applicable services separately.

Can the PH MultiCarrier Shipping Label app set rules to apply the signature service based on order criteria like order value?

The PH MultiCarrier Shipping Label app does not support setting rules based on order value or similar criteria to trigger the signature service. However, the signature service can be enabled or configured at the product level, but there is no functionality to define conditional rules within the app to apply the signature service based on order-level conditions.

How can I confirm if the PluginHive Multi Carrier Shipping Label App meets my specific shipping requirements involving conditional logic for weight and order value?

You can reach out to PluginHive support to discuss your exact shipping rules in detail. They also offer the option to schedule a call for detailed setup assistance. Providing your shipping parameters and preferred conditions will help determine if the app can be fully customized to your requirements.

How can I get assistance with configuring the PH Multi Carrier Shipping Label App after installation?

After installing the PH Multi Carrier Shipping Label App, you can schedule a call or screen share session for personalized setup assistance. To arrange this: 1. Respond to the support email with your preferred time. 2. Alternatively, use the appointment booking link provided ([Click Here](https://appointments.pluginhive.com/appointment/book-a-slot/?storeUrl=vyno-ca.myshopify.com&[email protected]&ticket=300718&key=1231732678615446)) to book a slot that fits your availability. The support team will guide you step-by-step through adding your carrier accounts, configuring live shipping rates at checkout, and generating shipping labels, ensuring proper functionality.

How can I provide feedback or leave a review for the PluginHive Multi Carrier Shipping Label app?

To provide feedback or leave a review for the PluginHive Multi Carrier Shipping Label app: 1. Visit the Shopify App Store page for the MCSL app at https://apps.shopify.com/multi-carrier-shipping-label#reviews 2. Scroll down to the “Reviews” section. 3. Click “Write a Review” and share your honest experience regarding the app and support. 4. Submit your review. PluginHive values customer feedback as it helps improve product features and support quality.

How can I schedule a support call with PluginHive after installing the PH Multi Carrier Shipping Label app?

After installing the PH Multi Carrier Shipping Label app, you can schedule a support call with PluginHive by using their appointment booking link available through the support channels. During the call, support representatives will assist you with: 1. Connecting your accounts for FedEx, UPS, USPS, and other supported carriers. 2. Configuring how shipping rates are displayed in your store checkout. 3. Setting up workflows for generating shipping labels. 4. Enabling automatic tracking updates for your customers. To schedule, use the appointment link provided by PluginHive or contact their support team to book a convenient time.

How can I set automation shipping rules in the PluginHive Multi Carrier Shipping Label app?

Automation shipping rules in the app can be configured based on various conditions including: – Shipping Zone – Order Price – Total Weight – Order Quantity However, setting automation rules specifically based on individual products is not supported.

How do billing and account connections work when using the PH Multi Carrier Shipping Label app with carriers like UPS and USPS?

For carriers other than FedEx (such as UPS and USPS), you must create and maintain separate accounts with each carrier (for example, through Stamps.com for USPS). You then connect these accounts directly to the PH Multi Carrier Shipping Label app. Billing for shipping costs is handled directly by each carrier to your account as usual and does not run through Shopify.

How do I connect multiple FedEx accounts in the PluginHive Multi Carrier Shipping Label app and set up automation rules?

To connect multiple FedEx accounts and set up automation in the Multi Carrier Shipping Label app: 1. Go to the app dashboard and navigate to the FedEx account settings section. 2. Add each FedEx account separately by entering the respective account number and required credentials. 3. Once accounts are added, navigate to the Automation Rules section to create rules that define when each account should be used (e.g., based on shipping zones, services, or cost preference). 4. Save and activate these rules. The app will automatically select the correct account during checkout and label generation based on the configured criteria. 5. Confirm settings by testing orders that should use each FedEx account. 6. If needed, schedule an onboarding or support call with PluginHive to assist in the setup.

How do I install the PH Multi Carrier Shipping Label App if it does not appear in the admin?

To install the PH Multi Carrier Shipping Label App: 1. Go to the Shopify App Store via your Shopify admin panel or directly through the Shopify website. 2. Search for "PH Multi Carrier Shipping Label" in the App Store search bar. 3. Select the app from the search results and click the Install button to add it to your Shopify store. Additionally, you can refer to the app setup article provided by PluginHive for detailed installation and configuration instructions.

How do I schedule and join a Zoom onboarding call with PluginHive support for the PH Multi Carrier Shipping Label app?

To schedule and join a Zoom onboarding call: 1. Book a time slot using the link provided by PluginHive support or their support portal. 2. PluginHive will send the Zoom meeting link via email 5-10 minutes prior to the scheduled appointment. 3. At the scheduled time, join the meeting using the provided Zoom link and credentials. 4. During the call, the support team will walk you through app setup, configuration, and answer any questions. If you do not receive the meeting link as the appointment time approaches, contact PluginHive support to confirm the details.

How does carrier selection work when generating bulk shipping labels using the PH Multi Carrier Shipping Label app?

When generating bulk labels in the PH Multi Carrier Shipping Label app, carrier selection depends on the customer's shipping choice at checkout: 1. If the customer selects a shipping service from the app-supported carriers during checkout, that specific carrier service will be used automatically to generate the shipping label. 2. If no carrier service was selected by the customer, the system will automatically assign the most economical shipping service available among the integrated carriers (FedEx, DHL, etc.) for label generation. This ensures flexibility in bulk label generation by either following customer choices or optimizing costs.

How does the PH Multi Carrier Shipping Label app differ from the PH Ship Rate & Track app in handling order fulfillment status?

The primary difference is that: – PH Ship Rate & Track automatically marks orders as "Fulfilled" immediately after label generation, without options to change this behavior. – PH Multi Carrier Shipping Label app allows generating labels without changing the fulfillment status automatically. The user must manually mark the order as fulfilled within the app after shipping labels are generated and the packages are physically ready to ship. This manual fulfillment feature provides greater control and better suits workflows that require fulfillment status updates to reflect actual shipment dispatch timing.

If I set up the PH Multi Carrier Shipping Label app, will I lose access or functionality of the single-carrier FedEx app that I currently use? I want to ensure the single app remains active until the multi-carrier setup is ready.

You can configure the apps so that shipping rates from a specific app are not displayed to customers. This means you can have both apps installed simultaneously without showing overlapping or confusing shipping options. The single-carrier FedEx app will continue to function and display rates as usual until you decide to enable the multi-carrier app rates publicly. Essentially, you won’t lose the single app’s functionality during your multi-carrier setup process. If you need a specific setup example or scenario, providing additional details will allow for more tailored guidance.

What are the differences between the PH Ship Rate and Track app and the PH Multi Carrier Shipping Label app?

The PH Ship Rate and Track app supports only FedEx carrier services, allowing you to display FedEx shipping rates, generate FedEx shipping labels, and provide FedEx tracking updates. The PH Multi Carrier Shipping Label app, on the other hand, consolidates multiple carriers including FedEx, UPS, and USPS. It provides similar functionalities—viewing rates at checkout, generating labels, and sending tracking information—but supports multiple shipping carriers in a single app, providing greater flexibility for merchants with diverse shipping needs.

What are the key app features demonstrated in a PluginHive Multi Carrier Shipping Label setup call?

During the setup call, PluginHive support typically covers the following: 1. Configuring carrier selection, including linking your FedEx or other carrier accounts. 2. Setting automated shipping rules tailored to your business needs. 3. Packaging configurations to match your shipping methods. 4. Checking shipping rates as they appear on the Shopify checkout for your customers. 5. Generating shipping labels for test orders to ensure everything works correctly before going live. These steps ensure your shipping setup is automated, accurate, and integrated with your Shopify store.

What are the main features and benefits of using the PH Multi Carrier Shipping Label app compared to the FedEx-only app?

The PH Multi Carrier Shipping Label app offers several key features and advantages: 1. Supports multiple carriers including DHL Express and FedEx within the same app interface. 2. Imports all unfulfilled Shopify orders, allowing you to generate labels and fulfill orders without switching platforms. 3. Enables bulk shipping label generation with automatic carrier assignment based on customer choice or cost optimization. 4. Offers tiered monthly plans starting from $9 to $99 with a 14-day free trial to explore all features. 5. Streamlines shipping operations by consolidating carrier management and order fulfillment in one app.

What are the requirements to integrate a DHL Express account with the PH Multi Carrier Shipping Label app?

To integrate DHL Express with the PH Multi Carrier Shipping Label app, you will need the following credentials provided by DHL Express support: – DHL Express Account Number – Site ID (API Key) – Site Password Once you have these credentials, you can configure your DHL account in the app to start generating DHL shipping labels alongside FedEx labels.

What can I do if adding Aramex in the PH Multi Carrier Shipping Label app redirects me back to the same page after entering Aramex account information?

If the app redirects you back to the same page after entering Aramex details, this typically indicates an issue with account verification or missing/incorrect credentials. To resolve this, please prepare and provide the following Aramex account details to PluginHive support for assistance: – Account Number – Account Pin – User Name – Password – Country PluginHive’s support team will try adding the Aramex account from their end to troubleshoot and assist further.

What information do I need to have ready for setting up the PluginHive Multi Carrier Shipping Label app during a phone meeting?

For setting up the PluginHive Multi Carrier Shipping Label app, you should have the following information ready: 1. Carrier account details for the carriers you plan to integrate (e.g., FedEx, UPS, USPS). If you have already connected a FedEx account, have it accessible; likewise, keep details for any additional carriers you want to add. 2. Access to your Shopify store admin panel to review and adjust app settings during the call. 3. Any specific shipping rules or packaging preferences you want to automate through the app. Having these details ready will help facilitate a smooth setup process during the scheduled meeting.

What is the difference between the PH Ship Rate & Track for FedEx app and the PH Multi Carrier Shipping Label app?

The PH Ship Rate & Track for FedEx app is designed specifically for FedEx shipping services only. It allows rate calculation, label generation, and tracking updates for FedEx shipments exclusively. In contrast, the PH Multi Carrier Shipping Label app supports over 33 carriers, including FedEx, UPS, and USPS, enabling multi-carrier rate calculation, label printing, and tracking for all supported carriers within a single app. For a business requiring multiple carriers, the PH Multi Carrier Shipping Label app is more suitable.

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