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UPS Order Tracking – WooCommerce UPS FAQs

    Seamless Order Tracking with UPS in WooCommerce

Questions in this section:

After completing an order, I need the UPS tracking code to appear on the WooCommerce receipt. How can I set this up?

To display the UPS tracking code on the WooCommerce receipt after order completion, ensure the following:
1. The ‘Shipment Tracking’ feature in the PluginHive UPS plugin must be enabled and functioning.
2. After generating the UPS shipping label for the order, the tracking number will typically be added to the order details automatically if tracking is enabled.
3. The tracking ID will be sent to the customer only when the order status changes to completed.

Can I receive UPS tracking emails when generating shipping labels?

Yes, you can receive tracking emails from UPS when generating shipping labels through PluginHive. Once a label is successfully created, UPS or your store can automatically send a tracking email to the recipient’s email address provided in the order details. If you are receiving these emails, it confirms that the integration is functioning as intended.

Can the PluginHive WooCommerce UPS Shipping plugin automatically send a tracking link to customers after purchase?

Yes, the plugin automatically sends a tracking link to the customer once the shipping label is generated and the order is marked as completed. This ensures customers receive their tracking information without any manual intervention.

Can we manually enter the UPS tracking code into an order and have it included in the order completion email if shipping labels are generated outside WooCommerce?

Yes, you can manually enter the UPS tracking ID into the order and mark the order status as ‘Completed’. This will ensure the tracking ID is included in the order completion email sent to the customer, even if the shipping label was generated outside WooCommerce.

Do I need to mark WooCommerce orders as “Completed” for customers to receive order completion emails with tracking information?

Yes, after generating the shipping label and tracking number, you must update the WooCommerce order status to “Completed.” This action triggers WooCommerce to automatically send the order completion email to the customer, which will include the tracking number and shipping information. Without marking the order as “Completed,” the customer will not receive the automated tracking and order completion email.

Does the Multi-Carrier Shipping Plugin provide shipping label and tracking functionality?

No, the Multi-Carrier Shipping Plugin does not provide shipping label or tracking functionality. It only displays custom flat rates and live rates for various carriers on the cart/checkout page.

Does the Multi-Carrier Shipping plugin support all the features available in the standalone UPS plugin, such as label printing and tracking?

The Multi-Carrier Shipping plugin supports “Rates Automation” only. This means it can display custom flat rates and live rates for multiple carriers (FedEx, UPS, DHL, USPS, and Stamps USPS) on the WooCommerce cart and checkout pages. However, label printing and tracking functionality are not available with the Multi-Carrier Shipping plugin. These features—such as printing UPS shipping labels, paying postage from within your WooCommerce store, choosing custom or UPS flat-rate boxes, and sending UPS tracking details to customers—are exclusive to the standalone UPS Shipping plugin. If you require label generation and tracking for UPS, you should continue using the UPS Shipping plugin.

Does the plugin automatically send a tracking confirmation email to the customer after an order is placed, and where can I view or edit this email?

The plugin sends the tracking number to customers only after shipping labels are generated and the order is marked as completed. The process is as follows:
1. The customer places the order.
2. The admin generates shipping labels for the order (you can enable automatic label generation).
3. Once labels are generated, the tracking number becomes available.
4. After marking the order as completed, the customer receives the tracking number in the Order Completion email.
To view and edit the content of this email, you need to customize the WooCommerce “Order Completed” email template, as the tracking details are included in that email. For more information, refer to this article: https://www.pluginhive.com/live-ups-shipment-tracking-woocommerce-store/

Does the UPS Shipping Plugin offer integration options with UPS WorldShip via ODBC connection, or is there a way to integrate the WooCommerce site with UPS WorldShip so it sends orders to WorldShip and receives tracking numbers back to WooCommerce?

The current WooCommerce UPS Shipping plugin integrates with the UPS API to fetch shipping rates, but it does not have integration with UPS WorldShip, including via ODBC connection. There is no available feature to send orders from WooCommerce to UPS WorldShip or to receive tracking numbers back from WorldShip through the plugin.

Does the WooCommerce UPS Shipping Plugin with Print Label allow me to connect my own UPS account and provide tracking information for customers on my website?

Yes, the WooCommerce UPS Shipping Plugin with Print Label allows you to configure your own UPS account, display live rates, generate labels, and provide tracking information to customers on your website.

How can I add order SKUs and details to the generated UPS label, and include the tracking number in the customer’s order email using the PluginHive UPS Shipping plugin?

To include order SKUs and product details on the generated UPS label:
1. Go to the plugin’s Shipping Label settings tab.
2. Set “Product name” under Shipment Description for the UPS Label or Commercial Invoice.
3. Enable the option “Add Product SKU in Shipping Label”.

To ensure the tracking number appears in order confirmation emails sent to customers:
1. Enable the “Shipment Tracking” feature under the Shipping Label tab in the plugin settings.
With these settings, SKUs will be included on your labels and tracking numbers will be added to order emails.

How can I change an order status to “Completed” in WooCommerce so the customer receives the order completion email with tracking information?

Follow these steps to mark an order as completed:
1. Go to WooCommerce > Orders in your WordPress dashboard.
2. Select the order you wish to mark as completed.
3. Click on “Edit Order.”
4. Change the order status to “Completed.”
5. Click “Update” to save the changes.
This will trigger WooCommerce to send the Order completion email, including tracking information, to the customer.

How can I configure the PluginHive plugin so that customers receive tracking information via email when the order status is “complete”?

To ensure customers receive tracking information via email when the order status is set to “Completed,” please make sure the Shipment Tracking feature is enabled under the Shipping Label tab in the plugin settings. Also, configure the send email notification feature under the rates and service tab.
Once enabled, the tracking ID will be automatically added to the order email when the label is generated and the order status changes to Completed.

How can I ensure customers automatically receive an email with their UPS tracking number after checkout?

The UPS tracking number is generated only after UPS labels are created. With PluginHive’s Automatic label generation feature, labels can be generated automatically as soon as an order is placed. However, you must manually change the order status to “Completed” in WooCommerce for the customer to receive an Order completion email containing the tracking number. WooCommerce does not automatically send this email upon order placement; it is sent only after the status is set to “Completed.”

How can I ensure customers receive shipping and tracking notifications for their UPS orders?

WooCommerce sends the tracking number automatically in the order completion email when the label is generated and you mark the order as “Completed.”

For more advanced customer notifications and UPS shipment tracking updates, configure the PluginHive UPS plugin’s tracking settings as described in this guide: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#how-to-set-up-ups-shipment-tracking

How can I ensure my customers receive an email with tracking information when I create their UPS shipping label?

To make sure customers receive tracking information via email when you create a UPS shipping label, follow these steps:
1. Enable the “Shipment Tracking” option in your UPS plugin settings under the shipping label section.
2. Ensure that emails are set to be sent to the desired recipients by configuring the notification preferences in the plugin settings.
3. After generating the shipping label and tracking number, update the order status to “Completed” in WooCommerce. The order completion email, which includes tracking details, will then be sent to your customer.

How can I ensure my customers receive shipping information (such as tracking IDs) by email after placing an order, rather than receiving the actual shipping label?

To ensure customers receive a notification with shipping information instead of the shipping label, follow these steps:
1. Go to UPS Plugin Settings in your WooCommerce dashboard.
2. Navigate to the “Shipping Labels” section.
3. Enable the “Shipment Tracking” option.
4. Place a new order to confirm that the customer receives a tracking ID in the confirmation email.
Note tracking ID will send only when the order status is completed.
This will provide customers with the necessary shipping details upon order placement.

How can I ensure that the tracking notification email with the tracking number is only sent to customers after the order is marked as completed, not immediately after placing the order?

The tracking notification email with the tracking number is sent only after the order status is changed to “Completed”—not immediately after the order is placed.

How can I ensure the tracking email is only sent to customers after UPS has scanned the package and not when the WooCommerce order is paid?

WooCommerce sends the tracking email when the order status is changed to Completed. To ensure that tracking details are sent only after UPS has scanned the package, you should manually update the order status to Completed once you receive confirmation of the UPS scan. This will trigger the tracking email at the desired time.

How can I ensure the tracking number is included in the customer email after an order is placed?

To ensure the tracking number appears in the customer email after an order is completed, follow these steps:
1. Ensure the “Shipment Tracking” option is enabled in the plugin settings. Navigate to Plugin Settings → Shipping Labels and verify this setting.
2. Generate the UPS shipping label and the associated tracking number for the relevant order.
3. After generating the label and tracking number, manually set the order status to “Completed” in WooCommerce. This action will trigger WooCommerce to send the Order Completion email to the customer, which will include the tracking number (if all settings are properly configured).
By following these steps, the customer will automatically receive the tracking information in their order completion email.

How can I integrate UPS for label generation and tracking without showing UPS rates at checkout, and instead set custom flat shipping rates manually?

You can achieve this by disabling real-time UPS shipping rates in the PluginHive UPS plugin and configuring flat rates for shipping zones directly in WooCommerce. The setup involves:
1. Disabling real-time UPS rates within the UPS plugin settings.
2. Setting up your preferred flat shipping rates using WooCommerce’s built-in Flat Rate shipping method, which allows you to define custom shipping costs per zone or location.
3. The PluginHive UPS plugin will continue to generate shipping labels and provide tracking numbers through UPS, ensuring orders are processed correctly.
With this configuration, no UPS rate lookup is performed at checkout, and you have full manual control over displayed shipping charges, while still benefiting from label creation and tracking.

How can I prevent automatic emails being sent to customers about shipping labels and tracking details?

To manage email notifications:
– To stop sending the shipping label to customers: Ensure the “Send Shipping Label via Email” option is not set to “To Recipient.”
– To prevent tracking information from being sent: Disable the “Shipment Tracking” option in the Shipping Label section.
With these settings disabled, customers will receive only order confirmation emails (without labels or tracking details).

How can I prevent shipment tracking details from being sent to customers through the plugin?

To ensure that customers do not receive any shipment tracking details, disable the ‘Shipment Tracking’ option in the Shipping Label section of the plugin settings. Once this option is disabled, customers will not receive any tracking information or shipping label by email.

How can I prevent UPS from sending tracking emails directly to the customer?

To prevent UPS from sending tracking emails to customers, disable the recipient option from the “Send email notification to” setting in the plugin. You can find this option by navigating to the “Rates and Services” tab in the plugin settings.

How can I prevent UPS tracking numbers from being automatically sent to customers after they place an order using the WooCommerce UPS Shipping Plugin with Print Label?

To prevent UPS tracking numbers from being automatically sent to customers, you can remove the recipient from the Send Email Notification option in the plugin settings. This will ensure that tracking details are not included in the WooCommerce order emails along with the tracking ID sent to customers.

How can I send tracking information to customers after generating a UPS shipping label in PluginHive?

To send tracking information to customers after generating a UPS shipping label, follow these steps:
1. After generating a UPS shipping label for an order, mark the order as “Completed” in WooCommerce.
2. Once marked as “Completed,” WooCommerce will automatically send the “Order Completion” email to the customer, which includes the attached tracking number.
3. Customers can click on the tracking number in the email to view the shipment details.
This method ensures customers receive the correct tracking information as part of the normal WooCommerce order process.

How can I set up customer notifications by email about their UPS shipment and tracking details using the PluginHive UPS plugin?

To notify your customers by email about their UPS shipment and send them tracking information, enable shipment tracking under the shipping labels tab. Once done and the label is generated mark the order status to completed. This will ensure that the tracking ID will be included in the WooCommerce email.

How can I stop customers from receiving emails with tracking information for their shipments?

To prevent customers from receiving tracking information notifications, go to the Shipping Label section of your plugin and disable the ‘Shipment Tracking’ option. This setting ensures that tracking details are not sent to customers.

How can I turn off the automatic email sent to customers with tracking information from UPS when no tracking details have been entered?

To disable the automatic email with tracking information sent to customers, ensure that the “Shipment Tracking” option under the shipping label section is set to “Disabled”OR “Disable for customer” based on your preference. This option controls whether UPS shipment tracking is enabled for the shipper and the recipient. If enabled, once WooCommerce orders are marked as complete, the plugin sends an automatic email notification to the customer with tracking information. By disabling this option, you prevent these automatic emails from being sent when tracking details haven’t been provided.

How do I allow customers to track their shipments using the UPS Tracking Number?

Once the shipping label is generated and the order status changes to Completed, the tracking number is automatically sent to the customer.

You can learn more about here: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#how-to-set-up-ups-shipment-tracking

How do I enable automatic emails to customers with tracking numbers after a label is generated using the PluginHive UPS plugin?

Automatic emails to customers with tracking details are not sent directly by the PluginHive plugin. Instead:
1. After generating the shipping label and tracking number, update the WooCommerce order status to “Completed.”
2. WooCommerce will then send the Order Completion email to the customer, which includes the tracking number.
Ensure your WooCommerce email settings are configured to include tracking information in the order completion emails. This process must be triggered by updating the order status manually or via automation within WooCommerce.

How do I get the tracking number to populate in WooCommerce Orders?

To have the tracking number automatically populate in WooCommerce Orders when using PluginHive’s shipping plugins, ensure you have enabled the “Shipment Tracking” option within the plugin settings. After generating a shipping label through the plugin, the tracking number will be generated for the order and will be available under Edit order page.

How is the UPS tracking number provided to customers using the PluginHive UPS plugin?

The UPS tracking number is automatically added to the WooCommerce order once the label is generated using the PluginHive UPS plugin. Customers will receive the tracking details via email when the order status is marked as Completed.

I am not getting UPS shipping tags from orders. When I try to enable ‘Shipment Tracking’ in the UPS plugin settings, it shows a forbidden error in a blank screen. How can I resolve this?

The forbidden error when enabling ‘Shipment Tracking’ is usually caused by restrictions such as security plugins, firewalls, or hosting permissions. To troubleshoot and resolve this issue, follow these steps:
1. Deactivate all other plugins to check if the issue persists in a plain WooCommerce environment.
2. If disabling plugins does not solve the problem, contact your hosting provider to verify there are no restrictions or server blocks affecting the plugin.

You can also reach out to PluginHive support on this matter.

If I disable auto generation of shipping labels and hide the shipping tracker, then manually change or replace the tracking number on an order, will the customer receive an email with the new tracking number? Does the plugin send tracking details if the number is added manually?

Yes,The UPS plugin relies on WooCommerce order completion emails to send tracking numbers to customers. Whether you generate the tracking number using the plugin or manually update it on the order, you must update the order status to “Completed” in WooCommerce. This action triggers the order completion email to the customer, which includes the tracking number. Therefore, as long as the status is set to “Completed,” the plugin will include the manually added tracking number in the email sent to the customer.

If I disable shipment tracking notifications, will customers receive any communication about their shipment?

If you disable the shipment tracking notifications, customers will not receive any tracking information. However, they will still get the standard order confirmation email, which does not contain tracking details.

If I disable the “Shipment Tracking” option, will customers receive any communication about their shipment?

Disabling the “Shipment Tracking” option ensures that customers will not receive any tracking information. They will still receive the standard order confirmation email, but it will not include tracking details.

If I do not use the plugin’s label printing feature, can I manually mark an order as complete and add a tracking number?

Yes, you can mark an order as complete and manually add a tracking number even if you do not use the plugin’s label printing functionality. To do this:
1. Go to the WooCommerce admin panel and navigate to the ‘Orders’ section.
2. Click to edit the specific order you wish to update.
3. Enter the tracking number manually in the order details.
4. Change the order status to ‘Completed’ to notify the customer.
This workflow ensures you can provide tracking information and complete orders independently of automatic label generation.

Is it possible to automatically complete orders and send tracking numbers to customers when shipping labels are generated with the PluginHive UPS plugin?

You can automatically generate shipping labels; however, the order status will still need to be updated manually.

Is it possible to automatically generate shipping labels in WooCommerce when I mark an order as completed, and have the customer receive an email with the tracking number?

You can set up automatic shipping label generation using the PluginHive UPS plugin, so that labels are generated as soon as an order is placed. Once done, you should manually mark the order as “Completed” in WooCommerce, so the customer will receive the order completion email, which includes the UPS tracking number. However, it is not possible for the plugin to automatically change the order status to “Completed” when a label is generated, as WooCommerce manages order statuses. You need to change the status manually for the tracking details to be sent. For more details on automatic label generation, refer to: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#print-shipping-labels-automatically

Is it possible to automatically send the customer an email with only the tracking number (not the shipping label) when the label is created using the plugin?

Yes, it’s possible to automatically send the tracking number to the customer without including the shipping label. To do this, ensure that the “Send Shipping Label via Email” option is not set to “Customer” in the Label Generation settings. Also order completion emails with tracking details is controlled by WooCommerce, and our plugin does not influence it.

Our plugin attaches the tracking information to the order completion email sent by WooCommerce, and the email is sent only when the order is marked as completed.

Is it possible to bulk edit or automate the “Show/Save Tracking Info” function for multiple orders in PluginHive?

Currently, it is not possible to bulk edit or automate the “Show/Save Tracking Info” option in PluginHive. This action must be performed manually for each order to ensure that tracking information is updated and visible. Bulk handling for this specific function is not supported at this time. However, when the label is generated the UPS Tracking ID will generate.

Is it possible to print a report to see the current status of my shipments or to see if a package was picked up by UPS?

It is not possible to print a report to view the current status of your shipments or to check if a package was picked up by UPS.

Is it possible to send the WooCommerce tracking email only after UPS has scanned the package instead of when the order is paid?

WooCommerce sends the tracking email when the order status is changed to “Completed.” To ensure the tracking details are sent after UPS scans the package, you should update the order status to “Completed” only after the package scanning occurs. This will trigger the email at the appropriate time.

Is there a way to send tracking notification emails without marking the WooCommerce order as complete?

No, the tracking information to customers only when the WooCommerce order status is marked as “Completed.”

Is there any way to send the tracking information automatically when the order is created, similar to how shipping labels can be created and sent automatically?

Tracking numbers are included in the WooCommerce order completion emails, which are sent automatically by WooCommerce when you manually change the order status to ‘Completed.’ The order status must be updated to ‘Completed’ manually, as the plugin does not have the capability to mark orders as completed automatically. Once the status is changed, WooCommerce will handle sending the email with tracking information to the customer.

The UPS plugin is generating shipping labels, but tracking numbers are not being sent to customers. How can I troubleshoot and resolve this issue?

To ensure tracking numbers are sent to your customers after generating UPS shipping labels, follow these steps:
1. The order confirmation email—including live tracking details—is managed by WooCommerce, not the plugin directly.
2. Tracking information is automatically included in the order completion email when the shipping label is generated and the order status is changed to Completed.
3. Make sure the “Completed Order” email notification is enabled in WooCommerce by navigating to WooCommerce > Settings > Emails and checking that the notification is active.
4. Once these settings are confirmed and you’re operating in the live environment, your customers will receive the order completion email with the tracking number.
5. If the issue persists despite these settings, contact support for further assistance.

We never send shipping labels to customers, but how do we ensure customers do not receive emails about tracking?

To make sure customers do not receive emails containing tracking information, simply disable the ‘Shipment Tracking’ option in the Shipping Label section. This action will stop the plugin from sending any tracking details to the customer.

What else should I do to make sure WooCommerce sends the order completion email with tracking information to my customers?

After generating a UPS label and tracking number, update the order status to “Completed” in WooCommerce. WooCommerce will then automatically send the order completion email to your customer, which includes the tracking number. This ensures that your customers are notified with all necessary shipping and tracking details.

What features does the WooCommerce UPS Shipping plugin provide to support displaying UPS rates, printing labels, tracking shipments, and customizing packaging?

The WooCommerce UPS Shipping plugin provides the following features:
– Displays live UPS rates on the cart and checkout pages.
– Generates and prints UPS shipping labels directly from your WooCommerce dashboard.
– Generates UPS tracking numbers, allowing customers to view tracking details and current shipment status in their online account.
– Sends email notifications to customers when an item is shipped and upon delivery.
– Allows you to configure custom shipping boxes and enter available box dimensions.
– Supports setting item size and weight so the system can automatically select the most efficient box for each order based on the packaging method.
– Can recommend multiple boxes if shipment size or weight exceeds set thresholds.
– Enables admin to increase shipping costs by a fixed amount or percentage to cover shipping material expenses.
– Provides options for shipping insurance and signature on delivery, which can be enabled for customer selection at checkout.

What should I check if tracking numbers are not being sent to customers after order completion using the PluginHive WooCommerce UPS plugin?

Ensure that the “Shipment Tracking” option under the shipping label section is set to “Enable.” This enables automatic UPS shipment tracking notifications for both the shipper and the recipient. If tracking numbers are not being sent to customers after order completion, please check the following:

Ensure the UPS label is successfully generated for the order.

Confirm that the order status is set to “Completed”, as tracking details are sent only after this status change.

If tracking is enabled and issues persist, verify that the email templates have not been modified in a way that disrupts the plugin’s functionality.

What should I do if my UPS tracking notification emails are not being delivered after generating labels with the PluginHive UPS plugin?

If UPS tracking notification emails are not being received after label generation, please check these steps:

1. Generate the shipping label.
2. Change the order status to Completed.
3. WooCommerce will then send the order completion email to the customer, including the tracking ID.

The email is only triggered when the order status is changed to Completed.

What should I do when UPS fails to generate a shipping label and I cannot see the UPS icon or tracking number for my order?

If UPS fails to generate a shipping label and you cannot view the UPS icon or tracking number for an order, follow these troubleshooting steps:
1. Visit the General Tab of the PluginHive plugin settings.
2. Enable the “Debug Mode” option.
3. Attempt to generate the label manually for the affected order.
4. Navigate to the “Help & Support” page within the plugin settings.
5. Submit a Diagnostic Report to PluginHive support as per the instructions on that page.
PluginHive support can assist in diagnosing and resolving the issue.
This process will help identify the cause of label generation failures and allow the support team to assist you efficiently.

When are tracking notifications sent to customers—at the time of order, or when the shipping label is generated?

Tracking notifications are sent to customers only when the shipping label is generated and the order status changes to “Completed.”

You can read more here: https://www.pluginhive.com/live-ups-shipment-tracking-woocommerce-store/

When are UPS shipping notifications supposed to be sent to customers? Are notifications triggered when the label is created, or only after the UPS driver picks up and scans the package?

UPS notifications for tracking updates are ideally sent when the shipping label is generated and change the order status to completed.

When are UPS tracking email notifications sent to customers—at label creation or at package pickup?

UPS sends tracking notification emails to customers when a shipping label is generated and mark the order status to completed.

When is the tracking number generated for customer orders using the WooCommerce UPS Shipping Plugin?

The tracking number for a customer order is generated once a UPS shipping label is created for that order within the plugin. Make sure to generate the shipping label in the order details; once completed, the tracking number will be available and can be shared with the customer.

Where can I find the options for shipment tracking and shipping labels in the PluginHive UPS plugin settings?

The tracking ID is generated once the shipping label is created. To access this, go to the Edit Order page and generate the label for the order. Once the label is generated, you’ll be able to view both the shipping label and the tracking ID right on the Edit Order page.

Why are my customers not receiving UPS tracking information automatically via email, and how can this be changed?

The WooCommerce UPS Plugin sends email notifications with UPS tracking details to customers when a shipping label is generated and the order status is updated to “Completed.” To ensure your customers receive the tracking information:
– Verify that the “Shipment tracking” option is enabled under the Shipping label tab in the plugin settings.
– After generating shipping labels, update the order status to “Completed.” This action will trigger the Order Completion Email containing the tracking number and tracking link.
For more information, refer to this article: https://www.pluginhive.com/live-ups-shipment-tracking-woocommerce-store/

Why are tracking details not appearing in WooCommerce order completion emails when using the PluginHive UPS plugin, especially after modifying the email template?

If you have customized or edited the default WooCommerce order completion email template, this may interfere with the automatic inclusion of shipment tracking details provided by the PluginHive UPS plugin. To resolve this, revert the changes made to the email template and test with a new order to verify if the tracking information appears correctly in the order completion email. The plugin is designed to insert tracking details automatically when orders are marked as complete, provided the template has not been altered in a way that omits this information.

Why aren’t tracking emails sent for UPS and FedEx shipments when using the PluginHive plugins, even though I have configured everything correctly and use WP SMTP to ensure delivery?

PluginHive UPS and FedEx plugins do not send tracking emails directly to customers or store admins. Instead, WooCommerce sends the order completion email, which includes the tracking number once an order is marked as completed and the shipping label has been generated. To enable tracking details in customer emails, follow these steps:
– Ensure the shipping label for the order is generated (either manually or by enabling automatic label generation in the plugin settings).
– Mark the order status as “Completed.”
– WooCommerce will then send the “Order Completed” email containing the tracking number to the customer.

Why is no email or notification sent to the customer when I manually add a UPS shipment tracking number and click the “Save/Show Tracking Info” button?

When you manually add a UPS tracking number and click the “Save/Show Tracking Info” button, the tracking details are saved. However, in order to send the tracking ID via email to the customer, you must update the order status to “Completed.”

Why is the tracking number missing from the WooCommerce order completion emails sent to customers, and how can I ensure it is included?

The tracking number will be included in the WooCommerce order completion emails only after the order status is manually set to “Completed.” WooCommerce controls the sending of these emails, and PluginHive’s plugin automatically adds the tracking number once the order reaches this status.

Why is the UPS icon and tracking number not visible for my order?

The UPS icon and tracking number will not be visible for an order unless a UPS shipping label has been successfully generated for that order. Please check whether the label is generated for the order, if not try generating the label.

Refer to the PluginHive knowledge base article for step-by-step guidance: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#printing-your-first-ups-shipping-label

Why is the UPS label and tracking number not being generated for my order and how can I resolve this?

The tracking number will be generated only when the label is created. There can be several reasons why the UPS shipping label is not being generated for your order. To diagnose and resolve the issue, follow these steps:
1. Enable “Debug Mode” in the plugin settings by navigating to the General Tab.
2. Attempt to manually generate the shipping label for the affected order.
3. Go to the “Help & Support” page within the plugin settings.
4. Submit a Diagnostic Report using the instructions on that page so the support team can review detailed logs and identify the cause.

Why is the UPS shipping label and tracking number not generated for an order, and how can I resolve this issue when the label button is unavailable?

If the label button is unavailable and no UPS label or tracking number has been generated for an order, it is often because the shipping label was not created during the order process. To resolve this, try generating the shipping label manually by following these steps:

1. Open the specific order within your WooCommerce dashboard.
2. Click on the option to generate the shipping label manually.
3. Follow the step-by-step instructions provided in the PluginHive documentation: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#printing-your-first-ups-shipping-label

Why is the UPS tracking number not included in the order completion email, and how can I enable shipment tracking for customers in the PluginHive UPS plugin?

Check the below steps:
1. Go to Plugin settings → Shipping Labels.
2. Set the “Shipment Tracking” option to “Enable” and save changes.
3. For existing orders, change the status to “Completed”.
Once done the tracking number will be included in the WooCommerce email.

Why isn’t the system sending the UPS tracking code in the order completion email after updating the order with the tracking number?

The tracking number will be included in the order completion email only when shipping labels are generated within the plugin. The process involves:
1. Make sure that the Shipment tracking feature is enabled under the Shipping label tab.
2. Admin generates shipping labels for the order.
3. Tracking numbers become available after label generation.
4. Orders should then be marked as completed.
Only after these steps will the customer receive the tracking number in their order completion email.

Will the “PluginHive Shipment Tracking Pro” plugin automatically change the Order Status to “Completed” when the UPS Status is “Picked Up”?

The “PluginHive Shipment Tracking Pro” plugin can automatically change the order status to “Completed” when the UPS status changes to “Delivered.” It does not support changing the order status to “Completed” when the UPS status is “Picked Up.”

Will the plugin automatically email customers with the tracking number once a shipping label is generated?

Yes, once a shipping label is generated, the plugin automatically sends an order confirmation email to the customer, which includes the tracking details. This streamlines your communication and customer notification process.

You can refer to this guide: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#how-to-set-up-ups-shipment-tracking

Will the PluginHive WooCommerce UPS Shipping plugin allow me to automatically generate and print UPS shipping labels with tracking numbers from my website, without manually entering information into WorldShip?

Yes, the PluginHive WooCommerce UPS Shipping plugin is designed to seamlessly integrate UPS shipping with your WooCommerce store. It automates the process by:
– Displaying real-time UPS shipping rates on the cart and checkout page.
– Automatically generating shipping labels for your WooCommerce orders directly from your WordPress dashboard, without needing to manually enter order details into WorldShip.
– Enabling you to print the UPS shipping labels—complete with tracking numbers—directly from your website.
– Automatically sending UPS tracking details to your customers via email once the label is created.
This automation eliminates manual data entry, streamlines your fulfillment, and ensures accuracy. The plugin is compatible with thermal printers for efficient label printing.

Looking for more details or ready to start using the plugin?
Visit the product page to explore all features and pricing.

WooCommerce UPS Plugin