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UPS Rates Configuration & Setup – WooCommerce UPS FAQs

    Complete Guide to Setting Up UPS Rates in WooCommerce

Questions in this section:

Can enabling “Saturday Delivery” and “UPS COD” in the plugin affect my UPS shipping rates?

Yes, enabling special services like “Saturday Delivery” and “UPS COD” in the plugin can affect the UPS shipping rates displayed on your website. These services add additional charges, which may result in higher rates.

Can I configure flat rate shipping options by box size and weight with the WooCommerce UPS Shipping plugin?

No, the WooCommerce UPS Shipping plugin does not support configuring custom flat rate shipping methods based on box size and weight. It displays live rates fetched directly from the UPS API, which are calculated by considering the box dimensions and weight for UPS-provided services. If you require flat rates based on shipping zones, you can set these up using WooCommerce’s built-in Flat Rate option, but this is not managed by the UPS plugin and cannot be tied directly to box size and weight. For instructions, refer to WooCommerce’s documentation: https://woocommerce.com/document/flat-rate-shipping/.

Can I connect two separate UPS accounts to a single WooCommerce site using your plugin, for the purpose of accessing different rates for certain services?

You cannot connect two UPS accounts to the same PluginHive UPS plugin.

Can I display WooCommerce UPS shipping rates on the product page using your plugin?

By default, WooCommerce displays shipping rates only on the Cart and Checkout pages, and this is where our plugin is designed to function optimally. It is not feasible to display shipping rates on the product page using the standard functionality of the plugin.

Can I hide specific UPS shipping methods, such as UPS Next Day Air® and UPS Second Day Air®, for certain products using the PH Hide WooCommerce Shipping Methods & Rate Adjustment Plugin?

Yes, you can use the PH Hide WooCommerce Shipping Methods & Rate Adjustment Plugin to hide specific UPS shipping methods based on various conditions. You have the flexibility to hide or show certain WooCommerce shipping methods for customers at the cart and checkout pages, depending on conditions such as shipping zone, type of product, total weight, product quantity, total cart price, applied coupons, and user roles.

Can I manually enter UPS rates from a rate card for each country in the plugin?

No, the PluginHive UPS plugin does not allow you to manually enter UPS rates from a rate card. It displays live rates directly from the UPS API based on your account settings, shipment address, and package details. The rates shown in your store will match the rates on your UPS account.

Can I set up flat rate shipping for livestock products and display live UPS rates for dry goods in the same WooCommerce cart using your plugin?

Yes, you can configure both flat rate shipping for livestock products and live UPS rates for dry goods within the same WooCommerce cart using the WooCommerce UPS Shipping Plugin with Print Label. To achieve this setup, you need to:
1. Assign different shipping zones for your flat rate (livestock) and UPS rates (dry goods).
2. Use the PH Hide WooCommerce Shipping Methods & Rate Adjustment plugin to show or hide specific shipping methods based on your product or shipping class. This allows you to display the appropriate rates at checkout based on the contents of the cart.
3. Configure your livestock products with the flat rate and your dry goods with UPS calculated rates as desired.
This setup ensures customers see only the relevant shipping options for their order.

Can I set up free shipping for orders exceeding $120 using these plugins?

Free shipping is a feature handled by WooCommerce, and the plugin doesn’t control it. You can set up free shipping for orders over $120 by configuring it under WooCommerce Shipping Zones.

Can I set up free shipping for specific products, product classes, or order totals directly using only the PluginHive UPS Shipping plugin (without using WooCommerce’s built-in Free Shipping or additional plugins)?

It is not possible to configure free shipping (i.e., a UPS shipping service with a $0.00 rate) for specific products, product classes, or order totals using only the PluginHive UPS Shipping plugin. The UPS plugin always displays the calculated shipping cost for all products, and conditional free shipping is not a built-in feature. However, you can skip UPS rate calculation based on shipping class.

Can I use the WooCommerce UPS Shipping plugin to display live UPS rates in Canada?

Yes, the WooCommerce UPS Shipping plugin can display live UPS rates in Canada. The plugin supports shipping worldwide wherever UPS operates and provides its services. Simply install and configure the plugin on your WooCommerce store to display real-time UPS rates for Canadian addresses or any country supported by UPS.

Can I use UPS Access Points if I only use flat rates in my WooCommerce store with the PluginHive UPS plugin?

Yes, you can display and use UPS Access Points alongside flat rates for your customers at checkout. The plugin allows the use of UPS Access Points even if you do not use live rates, negotiated rates, or require customers to pay the full shipping amount. To set this up, enable the UPS Access Point service in the Rates & Services tab within the plugin settings. This will allow your customers to select an access point while you continue offering flat rate shipping in your store.

Can the flat rate shipping option be configured within the PluginHive UPS plugin settings?

The flat rate shipping option is a WooCommerce feature and is not managed or controlled by the PluginHive UPS plugin. All flat rate shipping configurations must be set up in WooCommerce’s shipping settings, not within the PluginHive plugin.

Can the Hide WooCommerce Shipping Methods & Rate Adjustment plugin hide specific UPS shipping methods for individual products?

Yes, the Hide WooCommerce Shipping Methods & Rate Adjustment plugin can hide specific UPS shipping methods for individual products. This can be achieved by assigning a unique WooCommerce Shipping Class to the desired products and then configuring the plugin to hide the selected UPS shipping methods for products with that shipping class.

Can the PluginHive UPS plugin be configured to generate commercial invoices based on all items in an order, rather than only the items included in the packed boxes?

Currently, the PluginHive UPS plugin generates commercial invoices based only on the items included in the packed boxes. It does not support generating the invoice for all items in the order if some items are not assigned to boxes. If you add additional boxes and pack all items, the invoice will reflect all items properly; if you remove a box, items removed from the shipment will not appear on the invoice. There is no configuration option to base the invoice on all order items regardless of box packing.

Can the PluginHive UPS plugin be used to set custom flat rate shipping prices based on product quantity?

The PluginHive UPS plugin is designed to generate shipping quotes based on real-time UPS rates considering package size, weight, and destination. It is not intended for creating custom flat-rate shipping rates based on quantity. For such requirements, PluginHive recommends using the WooCommerce Table Rate Shipping Pro Plugin, which allows you to create unlimited rules to calculate shipping rates based on various criteria, including product quantity.

Can the PluginHive UPS shipping plugin skip certain shipping classes, such as heavy items, so that real-time shipping rates are not provided for those products?

Yes, the PluginHive UPS shipping plugin includes a “Skip Products” feature that allows you to exclude specific shipping classes from receiving UPS rates and shipping labels. You can add the shipping class for your heavy items to this setting, ensuring that customers will not see real-time shipping information for those products.

Can the PluginHive WooCommerce UPS Shipping Plugin be configured to handle multiple shipping methods, such as local delivery and UPS shipping, with different rates?

The PluginHive WooCommerce UPS Shipping Plugin allows you to fetch real-time UPS shipping rates directly from the UPS API and configure multiple UPS shipping methods. However, options like Local Pickup, Free Shipping, and Flat Rate are core WooCommerce features, and the UPS plugin does not control or manage these methods. You can use them alongside the UPS plugin by configuring them separately in your WooCommerce shipping zones.

Can the UPS Shipping plugin be configured to display shipping rates only for specific countries in WooCommerce?

Yes, the UPS Shipping plugin allows you to restrict rate display to specific countries. You can configure this by setting the “Method Availability” option to “Specific Countries” in the plugin settings, and then selecting the desired countries where rates should be available.

Can we adjust UPS shipping rates in the WooCommerce UPS Shipping plugin?

Yes, the WooCommerce UPS Shipping plugin displays real-time rates from UPS and also provides the option to adjust those live rates as per your requirements. You can refer this article for more details: https://www.pluginhive.com/knowledge-base/understanding-wordpress-ups-shipping-charges/

Can your plugin hide UPS shipping methods for just specific products (not categories), and allow other UPS options for those products?

Yes, the Hide Shipping Plugin can hide UPS shipping methods for specific products by using the WooCommerce Shipping class. Assign the desired shipping class to the products you want to target, and then configure the plugin to hide the specified UPS shipping methods for products with that shipping class.

Do I need to purchase an additional plugin to hide shipping methods based on shipping classes or flat rates in WooCommerce?

Yes, to accomplish conditional hiding of shipping methods (such as hiding UPS live rates when a freight flat rate is applicable), you would need the PH Hide WooCommerce Shipping Methods & Rate Adjustment plugin in addition to the UPS plugin.

Does it matter where I configure the price adjustment if I have enabled real-time rates?

Yes, it does matter. If you’re using real-time rates, you can configure price adjustments either under the Rates & Services tab in the PluginHive UPS plugin settings or within the Shipping Zones in WooCommerce. Make sure the adjustment is applied in the correct location depending on your shipping setup.

Does the PluginHive UPS plugin provide access to Avalara tax rates or support Avalara account integration?

The PluginHive UPS plugin does not handle Avalara tax integrations or account access. If you need to review sales tax rates or manage Avalara credentials, please contact the Avalara plugin team or refer to your Avalara account directly. For any assistance related to Avalara, consult their official support resources.

Does the PluginHive UPS plugin provide UPS WorldShip rates and can it be integrated with UPS WorldShip through the API?

The PluginHive UPS plugin does not return UPS WorldShip rates or integrate directly with UPS WorldShip. Instead, the plugin fetches shipping rates directly from the UPS API. To verify the accuracy of the rates, compare them with the rates displayed on ups.com while you are logged into your UPS account. The plugin is designed to ensure that the rates you see match those provided by UPS online rather than rates from WorldShip.

How can I configure the PluginHive UPS plugin to use my specific packaging to improve shipping rate accuracy?

To configure the PluginHive UPS plugin to use your specific packaging:
1. Go to the plugin settings and select “Pack into Boxes” as the packaging method.
2. Add all your commonly used box sizes into the plugin, including dimensions and maximum weight capacity for each box
3. The plugin will automatically assign products to the best-fitting box during checkout, calculate the correct dimensional or billable weight, and fetch the live UPS rate for that box.
Adding all relevant packaging options prevents rate discrepancies due to dimension audits by UPS and helps you and your customers get the most accurate shipping rates.

How can I configure the PluginHive UPS shipping plugin to get accurate UPS shipping costs, especially when my products can be nested or vary greatly in size?

To configure the PluginHive UPS shipping plugin for accurate rates:
1. Set the packaging algorithm to “weight based packaging” and do not enable the “Enable Volumetric weight” option.
2. Enable the “Negotiated rates” option in the plugin settings.
3. Set the “Customer classification” settings to “Rates associated with shipper number” to match your UPS account rates.
4. Check the “Insured value indicator” in the plugin, as this can affect the shipping rates.
5. Refer to the PluginHive knowledge base articles on troubleshooting higher rates and verifying your WooCommerce UPS plugin setup.
6. After configuring, review the rates by logging into the UPS website for the same shipment details. If discrepancies persist, generate a Diagnostic Report through the plugin’s “Help & Support” page and provide screenshots of the UPS rates including ShipFrom/ShipTo address and package details.
Links to helpful resources:
– Troubleshooting higher rates: https://www.pluginhive.com/knowledge-base/troubleshoot-higher-rates-ups-shipping-plugin/
– Troubleshooting plugin configuration: https://www.pluginhive.com/knowledge-base/troubleshooting-woocommerce-ups-plugin/

How can I configure the UPS for WooCommerce plugin to calculate shipping rates using only product weight, without specifying dimensions?

To have the UPS for WooCommerce plugin calculate shipping rates based solely on product weight, follow these steps:
1. Go to your WordPress admin dashboard.
2. Navigate to the UPS plugin settings.
3. Click on the “Packaging” tab or section.
4. Set the “Packaging method” to “Weight-based packing.”
5. Save the changes.

With “Weight-based packing” enabled, the plugin will estimate package sizes based only on product weight, which is suitable when product dimensions are not defined. After updating this setting, check your site to ensure UPS shipping rates are now being displayed as expected.

How can I display or hide specific UPS shipping methods in WooCommerce based on the product type or shipping class (for example, offering different shipping options for food and apparel)?

By default, the UPS plugin alone does not support displaying shipping methods based on specific product categories or shipping classes. To achieve this, you can use the “PH Hide WooCommerce Shipping Methods & Rate Adjustment” plugin. This plugin allows you to show, hide, or modify WooCommerce shipping methods on the cart and checkout pages according to various conditions, including:

– WooCommerce Shipping Zone
– Type/Product category of items in the cart
– Total weight of all products
– Number of items in the cart
– Total price of the order
– Applied coupons
– WordPress user roles

Reach out to pluginhive support for more details on this.

How can I enable UPS live rates in the PluginHive UPS plugin for WooCommerce?

UPS live rates can be enabled in two ways:
1. Global Plugin Settings:
– Navigate to the plugin settings.
– Enable “Realtime rates” and activate the desired UPS services under the “Rates & Services” tab.
2. Specific Shipping Zones:
– Go to WooCommerce > Settings > Shipping > Shipping Zones.
– Edit your chosen zone and add the UPS shipping method if not already present.
– Click “Edit” next to the UPS shipping method and activate the required UPS services for that zone.
It is sufficient to enable UPS services in either the global plugin settings or within a shipping zone—doing both is not necessary.

How can I fix it if only the most expensive UPS shipping option is showing, and not cheaper methods like Ground?

The UPS plugin fetches live rates directly from the UPS API.

To get UPS Ground rates, please make sure the product is being packed into a custom box under the plugin’s packaging settings.

How can I generate and provide API request and response logs for UPS to help them investigate a rate calculation issue?

To generate and provide API request and response logs for troubleshooting with UPS:
1. Enable “Debug Mode” in your PluginHive UPS plugin settings.
2. Attempt to reproduce the issue by going through the cart/checkout and trying to fetch rates for a UPS-enabled product.
3. After reproducing the issue, go to the “Help & Support” page in the plugin settings.
4. Submit a Diagnostic Report, referencing your support ticket number.
If PluginHive support requires the raw API logs to share with UPS, they may need admin access to your site to replicate the issue and capture the exact API request and response data. If direct log files are not accessible, provide staging or admin access and grant permission to deactivate other plugins and switch themes as needed for thorough testing.

How can I get the API request and response logs for UPS shipping rates to share with UPS support?

To obtain the API Request and Response logs for UPS shipping rates:
1. Enable both “Debug Mode” and “Silent Debug Mode” in the plugin settings.
2. Re-check the shipping rates for an order on your website to generate the logs.
3. Navigate to WooCommerce > Status > Logs in your WordPress admin panel.
4. Locate and download the relevant log that contains the API request and response details.

How can I hide UPS live shipping rates only for products assigned a specific shipping class using the WooCommerce UPS Shipping plugin?

The WooCommerce UPS Shipping plugin provides an option to skip UPS shipping rates and label generation for products based on their assigned shipping class. By configuring these settings, you can hide UPS shipping options for certain groups of products and only display UPS rates for products with the desired shipping class. Please note that when you skip rates for particular shipping classes, those products are also excluded from label generation.

To configure this behavior:
1. Identify and assign the appropriate shipping class to the products for which you want to restrict UPS rates.
2. In the plugin settings, use the option to exclude UPS rates and label generation for products of specific shipping classes.
3. With this configuration, only products with shipping classes that are not excluded will display UPS rates at checkout.

How can I hide UPS shipping rates for customers with shipping addresses in Israel while using the PluginHive UPS plugin?

To hide UPS shipping rates for customers in Israel while using the PluginHive UPS plugin, you can use the ‘Method Availability’ feature in the plugin settings. This allows you to specify the countries where UPS rates should be displayed. Simply exclude Israel from the list, and the rates will no longer appear for addresses in that country.

How do I enable “Debug Mode” in the PluginHive plugin to generate a diagnostic report?

To enable “Debug Mode” and generate a diagnostic report in the PluginHive plugin, follow these steps:
1. Go to the General Tab in the plugin settings within your WordPress dashboard.
2. Enable the “Debug Mode” option.
3. Reproduce the issue you are experiencing so that the plugin can log relevant diagnostic information.
4. Navigate to the “Help & Support” page within the plugin settings.
5. Follow the instructions provided on that page to submit a Diagnostic Report to PluginHive support.

How do I enable and check real-time shipping rates for UPS on my WooCommerce store?

Please ensure that Real-Time Rates is enabled under the Rates & Services tab.
To receive shipping rates, make sure the plugin license is activated, your UPS account is correctly registered, and all products have weight and dimensions configured.

How do I enable and generate a commercial invoice for international orders using the PluginHive WooCommerce UPS Shipping plugin?

To enable and generate a commercial invoice with the UPS Shipping plugin, follow these steps:
1. Go to the plugin settings in your WordPress admin dashboard.
2. Navigate to the “International forms” section within the settings.
3. Enable the “Commercial Invoice” option.
4. For existing orders, void the current shipping labels.
5. Generate new shipping labels for the affected orders. The commercial invoice provided by UPS will be available with the new labels.
For detailed instructions, you can refer to the guide at: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#how-to-set-up-ups-international-shipping

How do I properly integrate my UPS account with the WooCommerce UPS Shipping Plugin to enable live shipping rates?

To integrate your UPS account with the WooCommerce UPS Shipping Plugin and enable live shipping rates, follow these steps:
1. In your plugin settings, click on “Register with UPS Ready”.
2. You will be redirected to the UPS Registration page.
3. Enter your UPS account number.
4. Click on “CONNECT TO YOUR UPS ACCOUNT”.
5. On the UPS login page, enter your Username and click “Continue”.
6. Enter your Password and log in.
7. Once logged in, your UPS account will be connected.
8. Click on “PROCEED TO NEXT STEP” to complete the registration.
After successfully integrating your UPS account, the plugin should start displaying live shipping rates at checkout. If you need detailed guidance, refer to this article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

I updated my API key and it says it is activated, but I don’t get shipping rates for addresses. How can I resolve this issue?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Is it possible to apply different packing rules for certain products in the WooCommerce UPS Shipping Plugin, such as packing some small items together if they are under 30 pounds, without changing the global “Pack Items Individually” setting, and still use live UPS API rates?

The WooCommerce UPS Shipping Plugin applies the packaging method as a global setting across all products. When “Pack Items Individually” is selected, it applies to every product in your store. However, there is a “Pre-pack” option available under each product’s UPS settings. This option can be used to pack specific products individually regardless of the global packaging method you choose. To achieve your goal:

1. Change the global packaging method to “Weight-based” or “Box Packing” so that products can be packed together or grouped as needed.
2. For products that must always be packed individually, enable the “Pre-pack” option in their individual UPS product settings.
3. This allows you to pack certain products together (such as small items under 30 pounds) using the global rule. However, pre-packed products will get packed separately.

Is it possible to hide UPS live rates when a flat rate (for freight items) is in the cart, so only the flat rate shows if a freight item is purchased with regular products?

Yes, with our Hide Shipping plugin, you can hide specific shipping options (such as UPS) based on other shipping methods (like flat rate) or specific shipping classes. Along with this, you will need the UPS plugin to display live UPS rates. This setup allows you to ensure the flat rate is shown when intended and UPS rates are hidden as required.

Should I enable UPS options under the shipping zone, under rates and services, or both?

Enable UPS shipping options either under the shipping zones or under rates and services, but not in both sections. Enabling UPS in only one location ensures proper configuration and avoids conflicts between shipping methods. Select the section that best aligns with how you want to manage UPS shipping for your store, and activate it there exclusively.

Should the Insurance option be enabled or disabled in the PluginHive UPS plugin to match actual UPS rates?

Whether the Insurance option should be enabled or disabled depends on your requirement, as it may impact the rates.

If you’re enabling insurance, when you are comparing the rates, please make sure to cross-check the rates on ups.com with insurance included to ensure they match what’s shown in the plugin.

What happens if a UPS service rate name changes in the PluginHive UPS plugin? Is it updated automatically via the API or does it have to be changed by a staff user?

If you’ve manually changed the service name under the Rates & Services tab in the PluginHive UPS plugin, the name you’ve entered will be displayed at checkout.

What information must be configured in the plugin to ensure live shipping rates work correctly?

For live shipping rates to function, ensure you have:
– Enabled the “Realtime rates” setting in the plugin.
– Assigned weight and dimensions to all products.
– Entered a complete “ShipFrom” address in the plugin’s General settings.
– Set the correct measurement units matching your shipping region.
Accurate and complete information in these fields is required for carriers like UPS to calculate and return shipping rates.

What should I do if Commercial Invoices are enabled in the PluginHive UPS plugin, but they are not being generated with international shipments?

If Commercial Invoices are enabled but not generated with your UPS international shipments, then contact PluginHive support with order details for further investigation.

What should I do if the PluginHive UPS Shipping plugin license is activated and UPS registration says it is good, but shipping rates are not generating?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why am I not receiving address suggestions even though I have enabled the address suggestion option in the WooCommerce UPS Shipping Plugin?

Once the address suggestion option is enabled in the plugin settings, suggestions will appear on the checkout page only after the customer enters a complete but incorrect address and clicks the “Place Order” button.

You can refer more here: https://www.pluginhive.com/woocommerce-shipping-with-ups-address-validation/

Why am I only seeing fallback shipping rates with the error message {“message”:”[ph_ups_client_license_hash] unavailable”} even though my license is activated?

This error typically occurs when your plugin license activation is not linked to the UPS Account registration process. To resolve the issue:
– Deactivate the plugin license.
– Re-activate the plugin license.
– Go to UPS Registration → License Activation.
– Re-register your UPS account.
Following these steps should resolve the error and restore shipping rate functionality.

Why am I receiving an “Access Denied” error when requesting UPS shipping rates in Test API mode, while Live mode works correctly?

To accurately identify the cause, I recommend reaching out to PluginHive support with detailed order and rate information so they can investigate and assist you further.

Why am I still not seeing live shipping rates despite following the setup steps and adding the UPS Shipping method to my shipping zone?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why am I unable to activate my PluginHive plugin license key, and why are the live rates not working on my site even though the license was previously activated?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why am I unable to generate a shipping label for Canadian orders using the ‘choose my own shipper’ method, receiving the error “The requested service is invalid for the shipment origin [Error Code: 121100]”?

The error “The requested service is invalid for the shipment origin [Error Code: 121100]” means that UPS does not provide the shipping service you have selected between the origin and destination addresses for that order. To resolve this:
1. Visit the UPS service availability checker at https://wwwapps.ups.com/ctc/request.
2. Enter the shipment’s origin and destination addresses to see which UPS services are available for that route.
3. Choose one of the available services for your shipment in the plugin settings or at order level.
4. Attempt to generate the shipping label again using an available service.
If the issue persists after selecting a valid service, provide the details to support for further investigation.

Why can’t I have price adjustments along with correct rate calculations for a specific product, and how can I configure price adjustments in the plugin?

You can configure price adjustments within the PluginHive plugin under the rates and service tab. The plugin displays shipping rates exactly as they appear in your UPS account, but once you include the price adjustments in your configuration, the displayed rates in your store will be updated to reflect those additional charges. You can read more here: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#adjust-shipping-rates

Why do I get the error “Missing or invalid shipper number [Error Code: 120100]” when trying to generate a UPS shipping label, even though my setup appears correct?

The error “Missing or invalid shipper account number” typically occurs when your UPS account is not properly attached to the UPS profile you are using. To resolve this issue:

1. Log in to the UPS profile that you registered in the PluginHive plugin.
2. Check whether the account number you used during registration is added under your UPS profile.
3. If it is not added, follow the instructions provided in this UPS article to add your shipper account to your UPS user account: https://learningcenter-ihub.ups.com/Support/KB/add-shipper-accounts-to-ups-user-account
4. If you need further assistance adding your account, contact your UPS account representative.

Once your UPS account is properly linked to your UPS profile, the error should be resolved.

Why do the shipping rates on the site not reflect the approved cheaper rates on the UPS account, and how can this be fixed when using the PluginHive plugin with the UPS API?

The plugin displays live rates from the UPS API, which calculates prices based on shipment address and package details. Rate mismatches can occur for several reasons, including configuration errors. To ensure your site rates match your UPS account’s negotiated rates, follow these steps:
– Enable the “Negotiated rates” option in the plugin.
– Set “Customer classification” to “Rates associated with shipper number”.
– Double-check Shipper & Recipient Address, UPS Service Code, and Package weight & dimension for accuracy.
– Review the Insured value indicator in the plugin settings, as this influences shipping rates.
– Refer to PluginHive troubleshooting articles for detailed steps:
– Troubleshoot higher rates: https://www.pluginhive.com/knowledge-base/troubleshoot-higher-rates-ups-shipping-plugin/
If the problem persists, gather screenshots showing the rates from the UPS website (including ShipFrom and ShipTo addresses, package weight, and dimensions) and submit a diagnostic report via the “Help & Support” page in the plugin settings.

Why is the Freight tab missing in my UPS plugin settings, and am I missing a configuration to enable freight rate setup?

The Freight tab is no longer available in the UPS plugin settings due to a recent change at the carrier level. TForce, which previously handled LTL freight shipments for UPS, has transitioned to operate as an independent carrier with its own API. As a result, PluginHive’s UPS solutions no longer support TForce Freight shipments, and the related freight functionality has been removed from the plugin. Currently, the UPS plugin only supports regular UPS shipments. If you require LTL freight shipping, kindly purchase the T-Force plugin from here: https://www.pluginhive.com/product/woocommerce-tforce-freight-shipping-plugin-with-print-label/

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WooCommerce UPS Plugin