Order Management & Fulfillment with FedEx – WooCommerce Shipping Plugin for FedEx FAQs

Will my order appear immediately on the PluginHive dashboard after purchase, and when can I expect to see it?

After placing an order, it may take some time before the order appears on your PluginHive dashboard. The order will reflect shortly, and the support team will notify you as soon as it is visible, enabling you to proceed with plugin management.

Why does the PluginHive plugin not calculate shipping costs or allow selection of a shipping method when I try to generate packages and calculate costs on a customer’s order?

1. Enable “Debug Mode” from the General Tab within the plugin settings to log detailed activity.
2. Reproduce the problem by performing the same steps (e.g., go to a WooCommerce order, click “generate packages,” then “calculate cost”).
3. After reproducing the issue, go to the “Help & Support” page in the plugin settings and submit a diagnostic report. This report helps identify errors and misconfigurations causing the failure.

Why does the PluginHive FedEx plugin change the WooCommerce order status when generating a shipment, and why can't I generate a new shipment after voiding one?

1. After voiding a shipment, use the option to "Clear Shipment History" visible in the plugin interface. This action removes old shipment data, allowing new shipments to be generated.
2. Alternatively, enable the "Clear Data & Recreate Shipment" option in the plugin’s general settings. This feature clears existing shipment information and facilitates creating new shipment labels without conflicts.
3. If issues persist, verify potential plugin conflicts or review your shipment process to ensure the void and clear steps are properly executed.

Why does my order in PluginHive show as "Failed" even though my PayPal account was charged?

Sometimes payment status discrepancies occur due to technical or synchronization issues between PayPal and PluginHive systems. In such cases, PluginHive support traces the payment on their end by verifying the PayPal transaction details. Upon confirmation that the payment was successfully received, they manually update the order status from "Failed" to "Completed" within the PluginHive platform. If you face this issue, contact PluginHive support with your order number and PayPal payment proof so they can verify and correct the status accordingly.

Why do I have to select a shipping method for the order shipment when the customer has already chosen one, and is this setup correct for printing labels in WooCommerce with the PluginHive FedEx plugin?

On the Edit Order page in WooCommerce, you can choose to generate the shipping label using either the same shipping method selected by the customer or select a different one depending on your preference. This flexibility allows you to override the customer's choice if needed, which is why you are prompted to select a shipping method when printing a label. This behavior is normal and part of the plugin’s design to accommodate various shipping scenarios.

Why didn’t I receive a commission for the order placed using my referral link, and how does PluginHive handle such affiliate referral discrepancies?

1. Verify referral link tracking through available visit and purchase data.
2. Reach out to PluginHive support with order details and supporting evidence (e.g., chat or referral visit screenshots).
3. PluginHive may manually mark the sale as a referral if verified, updating your unpaid referrals count.
4. Commissions are paid out according to PluginHive’s payout schedule and policies (e.g., payments processed monthly in the third week, eligibility after 45 days post-purchase).

Why did the plugin stop generating shipping labels automatically after an order was received, even though the settings were not changed and it was working previously?

1. Verify the plugin settings are still properly configured for automatic label generation after order receipt.
2. Identify a specific order where the label was not generated automatically.
3. Ensure you have permission to generate labels manually for that order, as manual generation can help trace the error by providing logs or error messages.
4. Check the site logs or plugin error logs for any indications of communication failures with the shipping provider or email system issues.
5. Confirm there were no external changes to the server environment (e.g., PHP version updates, firewall changes) that could affect plugin functionality.
6. If after these checks the issue persists, provide PluginHive support with the problematic order details and permissions to investigate further.

This systematic approach helps isolate the root cause and enables timely resolution of the automatic label generation failure.

Why are the full order details not displaying on the FedEx website when using the PluginHive FedEx shipping plugin?

The FedEx website typically does not display complete order details; it primarily shows the tracking number information. PluginHive’s FedEx plugin generates labels and tracking numbers using the FedEx API, which provides tracking numbers but not full order details on FedEx’s platform. If tracking numbers are not appearing or are incomplete on the FedEx site, it is recommended to contact FedEx directly to inquire about the visibility or status of the tracking numbers. This is because the issue likely lies with FedEx and their tracking system, not with the PluginHive plugin itself.

Why am I unable to turn off auto-renewal for a PluginHive order that ends on May 7, 2025?

You cannot turn off auto-renewal for that order because it is not linked to a subscription; it is a one-time purchase and does not have an auto-renewal setting. Since it doesn't appear under your Subscription tab, this order will simply expire on its end date without renewing. Auto-renewal controls only apply to subscription-based purchases. If you want ongoing access beyond expiration, you must purchase a new subscription or order.

Why am I seeing Unit Price and Customs Value as zero for some products in an order when creating a FedEx shipment label?

1. Incorrect or incomplete product pricing data in your store or order details.
2. Conflicts or limitations in how multicurrency plugins handle product prices and customs values.
3. Anomalies affecting specific orders or products due to unique configurations or data.

Why am I encountering errors when trying to process an order to South Africa, and how can I resolve them?

1. Verify that you have proper permissions set in your WooCommerce admin panel, specifically to generate shipping labels.
2. Ensure your shipping carrier account credentials and PluginHive plugin settings are correctly configured and active.
3. Check that your WooCommerce order details (such as shipping address and postal codes) comply with the carrier’s requirements for South Africa.
4. Review the error logs within the PluginHive plugin or your WordPress site to identify specific error codes or messages.
5. If errors persist, provide your WordPress Admin credentials to support for deeper diagnosis (only to authorized support channels).

When will I be able to download my order that is still processing?

Once your order status shows as "Complete," you can download your purchased addons. For example, if you purchased the "Add More Shipping Fields" addon, once the order (e.g., order number 176583) is marked complete, you will receive an email notification with the download link attached. Simply download the addon from the email and proceed to install it on your store. If you do not receive the download link after the order is complete, contact PluginHive support for assistance.

When placing a test order, why does the FedEx shipment status show "Draft shipment incomplete," and is there something missing?

• The shipping method selected in the order was not configured properly or not supported.
• The label generation process wasn’t completed.

When customers order multiple LTL products together, does the PluginHive FedEx plugin generate separate shipments for each item or a single shipment for all items?

1. If the Packaging method is set to **"Pack items Individually"**, the plugin creates separate shipments for each item in the order. Each shipment will have its own tracking number. This method treats each product as a separate package.
2. If the Packaging method is set to **"Weight-based packing"** or **"Pack into Boxes"**, the plugin groups multiple items into fewer shipments or a single shipment based on box sizes or combined weight. This often means one shipment for multiple items, typically preferred for easier order tracking by customers.

You can adjust your packaging method based on your fulfillment process and how you want shipments created and tracked.

What steps should I take if I have enabled COD shipping but FedEx returns errors during order placement?

1. Disable the COD option under FedEx Shipping → Settings → Rates & Services to prevent unsupported COD requests.
2. Save the plugin settings and clear any caches that may affect WooCommerce or your site performance.
3. Perform a test checkout to validate that FedEx shipping rates now display without errors.
4. If rates return as expected, COD is not supported for your account or shipment configuration and should remain disabled in the plugin.
5. If COD is a mandatory option for your store, consider contacting FedEx directly to confirm if and how COD can be enabled for your shipping profile or regions.
6. For persistent errors or if additional troubleshooting is required, submit a diagnostic report through the plugin’s support tools and contact PluginHive support for detailed assistance.

What should I do if the "Create Shipment" button does nothing after an order is placed?

1. Check if the API license key for the PluginHive plugin is active, as a deactivated license disables shipment creation.
2. Reactivate the license key from the plugin settings if it is found inactive.
3. Verify that FedEx (or your chosen carrier) account credentials are correctly set up in the plugin.
4. Ensure the plugin is up to date and no other conflicting plugins are causing JavaScript or server errors.
5. If the issue persists, enable "Debug Mode" in the plugin settings, reproduce the problem, and submit a detailed diagnostic report to PluginHive support for further assistance.

What should I do if I don’t have the correct plugin purchase order number when contacting PluginHive support?

1. Log in to your PluginHive account at pluginhive.com.
2. Navigate to your account’s order history to find your 6-digit order number associated with the FedEx plugin purchase.
3. Provide that accurate order number or the exact email address you used to purchase the plugin when communicating with support.

What should I do if clicking "Create Shipment" does nothing and there are no PHP or JS errors displayed?

1. Go to the General Tab in the PluginHive plugin settings.
2. Enable the "Debug Mode" option.
3. Reproduce the problem by attempting to create the shipment again.
4. Navigate to the "Help & Support" page within the plugin settings.
5. Submit a Diagnostic Report following the on-screen instructions.

What information should I provide to PluginHive support to help them resolve shipment errors effectively?

• Exact order numbers where the errors occur.
• Permission to generate labels for test purposes.
• Clear description and timing of when errors occur (e.g., on all new orders).
• Diagnostic or error logs if available.
• FTP or SFTP access credentials, if requested, to allow the technical team to review configuration or data files.

What customization options does PluginHive currently offer regarding selecting shipment dates and delivery options for FedEx labels?

• Selection of shipment date per order for both forward and return labels.
• Ability to select Saturday Delivery for forward shipments on the Edit Order page.
• Does not include expanded FedEx service choices for multiple delivery day variants beyond Saturday Delivery.

Is there an option to have both multiple shipments and shipment date scheduling customizations combined, and what are the costs and timelines?

• The combined implementation incorporates the functionality of both Requirement 1 and Requirement 2.
• This combined solution allows multiple shipments with appropriate shipping service selection and advance scheduling of shipment dates.
• The development cost is $1500 USD, which includes a $250 discount compared to purchasing the features separately.
• The estimated completion time for the combined package is 25 business days from the date of purchase.

Is there a way to remove or clean up the old `ph_fedex_selected_hold_at_location` metadata and other redundant FedEx shipment details already stored in the database?

1. Update your plugin to version 7.1.3 or later via the WordPress admin plugins page.
2. Access the Cleanup FedEx Shipment Details option within the plugin settings or tools section.
3. Follow the provided instructions to safely remove old shipment data and reduce database bloat.

Is there a way to automatically generate FedEx shipment labels when an order is placed and confirmed?

1. Navigate to **FedEx Settings > Label Generation** in your WordPress admin dashboard.
2. Enable the option **Generate Packages Automatically After Order Received**.
3. Enable the option **Generate Shipping Labels Automatically After Order Received**.
4. Ensure the order status is set to **Processing**, as automatic label generation triggers only for orders in this status.

Is there a correct order to enter the product measurements (width, height, length) in the FedEx plugin configuration?

The order of width, height, and length measurements does not affect the shipping cost calculation. You can enter the measurements in any order as per the product’s specs. The plugin automatically sorts these dimensions in descending order before processing the package packing and rate calculation.

Is partial fulfillment or the ability to add packages after completing an order supported or planned in PluginHive?

Partial fulfillment and adding additional packages after an order is marked complete are not currently supported features in the PluginHive plugin. Moreover, this functionality is not present in the current product roadmap. However, the PluginHive team has noted this request for future consideration and feasibility assessment but there are no active plans or timelines to implement this feature at this time.

Is it possible to create multiple shipping labels and multiple return labels for a single order using the PluginHive shipping plugin?

Currently, the PluginHive shipping plugin does not support creating multiple shipping labels or multiple return labels for a single order as a built-in feature. This functionality is not available out-of-the-box and has not been requested by other clients so far. To implement additional "Create Shipment" and "Generate Return Label" buttons to handle scenarios such as forgotten documents, a custom development would be required.

Is it possible to change the shipping service for an existing order in the PluginHive FedEx Shipping plugin, and how can it be done?

1. Void the existing shipment label associated with the order to cancel it with FedEx.
2. Once voided, manually generate a new shipping label.
3. When creating the new label, select the desired FedEx service (e.g., FedEx Ground instead of FIRST_OVERNIGHT).
4. Save and complete the label generation to update the shipment with the correct service.

This process allows you to correct the shipping service used if the default or previously selected service was not as intended.

How should I proceed if I want to order the Add More Shipping Fields addon?

Before ordering the Add More Shipping Fields addon, ensure it fits your shipping workflow, as it enables you to add multiple package weights and dimensions for a single WooCommerce product shipped in multiple cases. The addon costs $250 and is non-refundable, so evaluate the business case carefully. When ready to purchase, order through the PluginHive website or contact PluginHive sales/support for assistance. After purchasing, follow the provided documentation for installation and configuration to set up multiple packages per product correctly.

How should a customer proceed if they want to resolve a dispute for a PluginHive order but are unable to withdraw the dispute through their card provider?

If you are unable to withdraw the dispute directly through your card provider and only have the option to close it after receiving a refund confirmation, you should communicate this clearly to PluginHive support. Request that PluginHive manually processes the refund first and provides confirmation. Once you receive confirmation that the refund has been issued, you can immediately close the dispute from your end and notify your card provider that the issue has been resolved amicably. This approach helps both parties finalize the matter efficiently while conforming to the card provider’s procedures.

How long does it take to receive the "Add More Shipping Fields" addon after purchase and order processing?

After completing your purchase, the order status initially shows as "Processing" while the add-on is being prepared for delivery. The PluginHive team reviews and tests the add-on before providing the download link. Typically, the add-on ZIP file is shared manually through the support ticket within up to 2 business days. Once the add-on is delivered, the order status is updated to "Completed," enabling you to download and begin configuration.

How does the PluginHive FedEx plugin handle adding an upcharge or additional cost when customers order multiple products that should each incur separate surcharges?

The plugin currently applies any additional upcharge or cost padding only once per shipping method for the entire order. This means if a customer orders multiple products, the upcharge is applied as a single amount and does not multiply by the quantity of products or packages. There is no built-in functionality to automatically multiply the upcharge per product or package in a single order.

How does the plugin handle order sending to FedEx if I only want to display shipping duties and taxes without generating shipment labels?

The PluginHive FedEx plugin does not automatically send orders to FedEx upon customer checkout. After rates and duties are displayed to the customer, you must manually generate shipping labels within WooCommerce or the plugin interface to create an official shipment with FedEx. If you only want to display shipping rates and duties/taxes without proceeding with shipment creation or label generation, you simply do not create the shipping label. This means no order is sent to FedEx, and the plugin acts purely as a rate and duties display tool.

How does the date picker customization for future shipment dates work in PluginHive?

The date picker customization adds an option on the individual order page where users can select a shipment date for the FedEx label up to a maximum of 10 days from the current date (due to FedEx API limitations). Users generate the label manually on the current day, but the label reflects the selected future shipment date. This applies both to forward shipping labels and return labels. The workflow remains similar to the global time zone offset but allows per-order customization instead of a global setting.

How does PluginHive handle packing orders with multiple packages and what is the typical maximum number of packages per order?

PluginHive dynamically packs orders into custom boxes based on volume calculations. The number of packages per order depends on the quantity of items the customer orders. Typically, most orders ship with no more than two packages, but this can vary if the cart contains a larger number of items.

How does PluginHive handle multiple forward and return shipments for a single order, and what are the customization details?

• After the initial shipping label is generated, users can create one or more additional forward or return shipments for the same order.
• Users will have the option to select the appropriate shipping service for both forward and return shipments.
• For subsequent labels (from the second label onward), no additional options such as package re-generation or special service selections will be available; the system will automatically reuse the package details and shipping services selected during the initial shipment.
• This customization is delivered as a paid service.
• Estimated development cost: $1250 USD.
• Estimated completion time: 25 business days from the date of purchase.

How does PluginHive handle a customer dispute raised through Stripe for an order?

When a customer raises a dispute via Stripe for an order, PluginHive follows these steps to address it:

1. Verify the order and refund eligibility by checking the purchase date and the refund period. For example, if the order was made on April 1st, 2024, and the refund period ended on April 30th, 2024, confirm if the dispute falls within this timeframe.
2. Attempt to contact the customer by phone or other available methods to understand the nature of the dispute and resolve any underlying issues with the plugin or service.
3. Offer support by suggesting a call or screen-sharing session to troubleshoot any plugin-related concerns, or invite the customer to describe the problem via email for prompt assistance.
4. Submit the necessary evidence to Stripe for dispute resolution, ensuring all communications and relevant documentation are properly included.
5. Keep the dispute case open in the Stripe system until a resolution or confirmation is received from Stripe.

This process helps ensure that customer concerns are addressed thoroughly while complying with Stripe’s dispute resolution requirements.

How do I verify and provide order details to PluginHive support to trace a purchase?

• Purchase order number
• Purchase email address associated with the order
• Order date
• Payment method used (e.g., Stripe, credit card)

How do I obtain a GST invoice for my order from PluginHive?

1. Share your order ID (e.g., #196159) along with your valid GST number.
2. PluginHive will generate and send the GST-compliant invoice for that order.
3. This invoice can be used for tax filings and accounting purposes.

**Note:** Screenshot reference in the conversation is acknowledged but not converted into an FAQ entry as per instructions.

How do I confirm which FedEx shipping services are valid for my shipment addresses?

To check FedEx service availability for specific origin and destination addresses, use the FedEx Rate Finder tool at https://www.fedex.com/ratefinder/home. Enter the shipment details to get a list of supported services. This helps avoid selecting unsupported shipping options in the PluginHive plugin and prevents errors during label generation.

How can I verify whether a purchase order number corresponds to a PluginHive plugin I have bought?

To verify if a purchase order number corresponds to a plugin you have bought from PluginHive, provide the purchase order number or the email address used during the purchase to PluginHive support. They will look up the order in their system and confirm the product linked to that order. This is important when handling refund requests or support queries to ensure the right plugin and order details are referenced.

How can I verify the current status of my "Add More Shipping Fields" addon order after purchase?

1. Log into your PluginHive account and navigate to the Order History or My Orders section.
2. Find the relevant order by its number.
3. The order status may indicate “Processing” while the addon is being prepared and tested by the PluginHive team.
4. Once the addon is delivered (typically within 2 business days), the status will update to “Completed.”
5. You will receive the addon ZIP file to download, either via support ticket or your account dashboard.
6. If you do not see an update within the expected timeline, contact PluginHive support for a status update.

How can I verify if I have permission to generate waybills or shipping labels for an order with the PluginHive FedEx plugin?

Use your WooCommerce admin or plugin admin interface to check order access. The plugin requires that you have permission to generate waybills or shipping labels linked with your user role and order management permissions. If unsure, ensure your user account has the necessary capabilities or consult your site administrator. You may need to provide PluginHive support with order or account details if troubleshooting access issues.

How can I troubleshoot and resolve issues where the website is not properly calculating shipping costs or the "Create Shipment" button does not work after an order is placed?

1. Enable "Debug Mode" in the plugin settings by visiting the General Tab.
2. Reproduce the issue to allow the plugin to capture diagnostic information.
3. Navigate to the "Help & Support" page within the plugin settings and submit a Diagnostic Report following the on-screen instructions.
4. If submitting the diagnostic report results in an error such as "Oops! The Diagnostic Report is empty," ensure you follow the exact instructions for generating the report and reproducing the issue beforehand.
5. Provide the plugin support team with the report, affected order numbers, and relevant account credentials securely via their official support channels (note: do not share credentials in general conversations).
6. The support team may check for issues such as deactivated API license keys or login problems that prevent shipment generation.
7. Verify and activate your API license key if it is deactivated, as an active license is necessary for plugin functionality and shipment label generation.
8. After fixing the license or other identified issues, test creating shipments on affected orders to confirm resolution.

How can I track the status of an ongoing dispute for a specific order using PluginHive?

1. Log in to your PluginHive account.
2. Navigate to your payment or orders dashboard.
3. Locate the specific order number linked to the disputed payment (e.g., order number 177594).
4. Access the dispute details including evidence submission status, dispute deadline, and any updates from Stripe or the cardholder’s bank.
5. You can also view linked dispute tickets in your PluginHive support system if any disputes are already opened (for example, see ticket #303794).
6. Regularly monitor the dashboard and related support tickets for new messages or instructions regarding the dispute.
7. If you require further information about the dispute status, contact PluginHive support referencing the order and dispute details for assistance.

How can I ship multiple packages for a single order using PluginHive's shipping solutions?

If you need to ship multiple packages (up to 3) for a single order, you can use the WooCommerce FedEx Shipping Plugin by PluginHive. This plugin supports multiple package shipments within the same order and accurately calculates shipping costs accordingly. To set it up:

1. Confirm that you are using FedEx as your shipping carrier.
2. Purchase and install the WooCommerce FedEx Shipping Plugin with Print Label from PluginHive.
3. Configure the plugin settings according to your FedEx account details and package options.
4. Enable the multi-package shipping feature to allow the calculation and generation of shipping labels for up to 3 separate packages per order.

For more details and to obtain the plugin, visit: https://www.pluginhive.com/product/woocommerce-fedex-shipping-plugin-with-print-label/

If you use a different carrier or have additional requirements, please verify compatibility or consult PluginHive for alternative solutions.

How can I ship follow-up packages for an order after it has been marked as complete in PluginHive?

PluginHive’s current plugin does not support partial shipments or adding additional packages to an order once it is completed. All products in an order are packed and shipped together simultaneously by generating shipping labels for all packages at once. If you need to ship additional packages later for incidentals such as mis-shipped products or missing items, you will need to manually create a new separate order for each follow-up package and then generate shipping labels for that new order.

How can I resolve the issue when my payment is not confirmed and no receipt is received after trying to pay an order using the Stripe payment gateway?

1. Retry the payment using a different VISA or Mastercard card, as these are supported by Stripe.
2. Avoid using AMEX, Discover, JCB, or Diners cards, as Stripe currently does not support these card types.
3. Alternatively, try completing the payment via the PayPal gateway if it is available in your country. You do not need a PayPal account to do this; simply use your credit/debit card through PayPal’s payment interface.
4. If both Stripe and PayPal options fail, you can manually send the payment to the PayPal account at [email protected] as a last resort.

How can I proceed with obtaining the customization to select shipment dates and Saturday Delivery for FedEx labels?

1. Contact PluginHive support to express your interest in the paid customization.
2. Agree to the cost ($600) and non-refundable terms, and review the estimated delivery timeline (~15 days).
3. Provide any specific requirements or workflow details you want the customization to follow.
4. PluginHive will schedule and perform the development work, keeping you informed of progress.
5. After delivery, test the new date picker and Saturday Delivery option on the Edit Order page to ensure it meets your needs.

How can I obtain a GST invoice for my PluginHive order that includes my GST number?

1. Complete your purchase on the PluginHive website and note your order or purchase number.
2. Contact PluginHive support with your order number and provide your GST number.
3. The support team will verify your purchase and update the invoice to include the GST number you provided.
4. Once processed, they will share the updated GST-compliant invoice with you.
5. You can then use this invoice for tax credit or official purposes.

How can I include the order number as a prefix on FedEx shipping labels generated by the PluginHive FedEx plugin?

1. Ensure your plugin version is updated, as the feature is available in the standard plugin functionality.
2. The order number is automatically passed as a field during label generation.
3. If needed, confirm any specific plugin settings or template configurations related to label formatting to ensure the order number appears as a prefix.

How can I find and share my purchase order number with PluginHive support for troubleshooting purposes?

1. Log in to your PluginHive account at the PluginHive website.
2. Navigate to the "Orders" or "My Purchases" section within your account dashboard.
3. Identify the FedEx plugin purchase entry from your order history.
4. Copy the associated order number displayed for that purchase.
5. Share this purchase order number with PluginHive support to help them trace your purchase and provide continuous, account-specific support effectively.

How can I disable the notification email that my clients receive when their order is being sent in the PluginHive shipping plugin?

To disable the notification email sent to clients when their order is being sent, follow these steps:

1. Log in to your WordPress admin dashboard.
2. Navigate to the PluginHive shipping plugin settings.
3. Go to the **Label Generation** tab within the plugin settings.
4. Locate the options for **Email Notification** and **Email Notification Events**.
5. Adjust these settings by turning off or deselecting the email event that triggers the "order being sent" notification.
6. Save your changes.

This will prevent your clients from receiving the shipment notification emails as per your preference.

How can I create and print FedEx shipment labels from the edit order screen, and what should I do if clicking "create shipment" does nothing?

1. Open the plugin settings and go to the General Tab.
2. Enable the "Debug Mode" option to allow detailed logging of the plugin’s operation.
3. Attempt to reproduce the issue by trying to create a shipment again from the edit order screen.
4. Navigate to the "Help & Support" page within the plugin settings.
5. Submit a Diagnostic Report using the instructions provided on that page. This report contains logs and configuration details necessary for troubleshooting.
6. After submitting the report, await assistance from PluginHive support for further resolution steps based on diagnostic data.

This process helps identify any misconfiguration, permission issues, or plugin errors that prevent label creation.

How can I confirm the updated order status after reporting a failed order despite payment in PayPal?

1. Log in to your PluginHive account.
2. Navigate to the “Orders” section or dashboard.
3. Locate the specific order ID to check its current status.

How can I confirm that the FedEx plugin is functioning correctly when using multiple currencies and different minimum order amounts?

1. Test shipping rates with the cart currency set to COP and ensure rates appear as expected.
2. Switch the cart currency to USD (or other currencies you use) and verify that FedEx rates load on the cart/checkout page without error messages originating from the FedEx plugin.
3. If FedEx rates appear normally but you still see minimum order amount errors, identify that issue as coming from other plugins managing minimum order restrictions or currency conversions.
4. Clear site and browser caches to avoid stale data affecting result visibility.
5. Consider creating a staging site with only the FedEx plugin and currency switcher active to isolate the plugin behavior.
6. If rates appear correctly in all currencies without FedEx plugin error notices, the FedEx plugin is functioning as intended.

How can I add the estimated shipping date to the order confirmation email sent to customers using the PluginHive FedEx shipping plugin?

Currently, the PluginHive FedEx Shipping plugin does not support displaying the estimated delivery date in the order confirmation emails. The estimated delivery date is shown on the cart page along with the shipping method but cannot be directly included in order emails or on the Thank You page.

How can customers be notified about their FedEx shipment status after the order is placed?

1. Go to the PluginHive FedEx Shipping plugin settings in your WooCommerce admin.
2. Locate and enable the “FedEx Email Notification” option.
3. Save the changes.

Does the PluginHive FedEx plugin support partial shipments or partial fulfillment of orders?

No, the current version of the PluginHive FedEx plugin does not support partial shipments or partial fulfillment of orders. This functionality is out of scope and is not on the product roadmap as of now. Users needing to split orders for multiple shipments will need to manage this process outside the plugin.

Does PluginHive currently provide documentation or instructions to independently set shipment dates per order for FedEx labels?

No. The option to enter shipment dates individually per order is not currently a built-in feature in the plugin and therefore is not documented. This capability requires paid customization. PluginHive can provide documentation after customization delivery, detailing how to use the new date picker feature once implemented.

Can the plugin provide free shipping based on a minimum order amount within certain areas?

Yes, the plugin supports free shipping that can be configured with a minimum order amount condition in WooCommerce. You can set this condition selectively for specific shipping zones, enabling free shipping only when customers from certain areas meet the order amount criteria.

Can the plugin automatically skip generating FedEx labels for specific products in an order without manually selecting them, especially when dealing with a large product catalog?

The plugin provides a "Skip product" option that allows excluding specific products from label generation. However, this selection must be done manually, and there are currently no hooks, filters, or alternative automation methods available within the plugin to dynamically or automatically skip products. Therefore, for large catalogs where manual exclusion is not feasible, automation of the "skip product" feature is not supported out of the box.

Can the order fulfillment process including label generation and order status updates be automated?

Yes, the PluginHive FedEx plugin supports automatic label generation upon order placement, which automates shipment creation. However, WooCommerce order status updates (e.g., moving to Completed) must be done manually unless you use additional WooCommerce automation tools or custom workflows.

• https://www.pluginhive.com/knowledge-base/setting-woocommerce-fedex-shipping-plugin/#auto_label_printing
• https://www.pluginhive.com/knowledge-base/setting-woocommerce-fedex-shipping-plugin/

Can the estimated delivery date be shown on the Thank You page or the Orders page in my store?

The estimated delivery date is currently shown on the Orders page under the shipping method details but is not visible on the Thank You page or in order confirmation emails.

Can I receive a refund if I mistakenly purchased an auto-renewing PluginHive order?

While refund policies vary, if you identify that you have mistakenly purchased a PluginHive order that auto-renews and want to stop it, you should contact support promptly to request a refund. The support team handles refund processing and will update you once the refund is completed. It is recommended to clarify your order and renewal status to avoid unnecessary refunds through proper subscription management.

Can I get a GST invoice for my completed order in PluginHive, and how can I include my GST number on it?

Yes, you can obtain a GST invoice for a completed order in PluginHive. To include your GST number on the invoice, provide your GST details to PluginHive support when requesting the invoice. Once processed, PluginHive will generate the invoice with the GST number included. Additionally, you can download GST-compliant invoices directly from your PluginHive account dashboard without needing to contact support for each request. This ensures easy and quick access to your invoices with all necessary tax details.

Can I get a GST invoice for a failed order in PluginHive?

No, you cannot obtain a GST invoice for a failed order. Since the order did not complete successfully, PluginHive does not generate an invoice for it. Only completed or successful orders have invoices that include GST details.