Shipment Insurance & Declared Value – WooCommerce Shipping Plugin for FedEx FAQs

Why does the ‘Insurance’ option on the WooCommerce FedEx Shipping Plugin not save when I enable it and set a minimum order amount?

This issue typically occurs when the PHP configuration on your WordPress site hits the Max Input Variables limit. To resolve it, follow these steps:

• Max Input Vars
• Max Upload Size
• PHP Time Limit

1. Contact your website developer or hosting provider to increase these limits as needed. For example, you may add or modify these settings in your php.ini or .htaccess file:
2. After updating these settings, restart your web server if required.

4. Return to the WooCommerce FedEx Shipping Plugin settings, enable ‘Insurance’ again, set your minimum order amount, and save the changes.

5. Verify if the settings persist and do not revert to default.

Increasing these limits prevents the plugin’s form data from being truncated during submission, ensuring your changes are saved correctly.

What should I do if my FedEx shipping rates in WooCommerce do not match expected rates due to the Insurance option being enabled in PluginHive’s WooCommerce FedEx Shipping plugin?

1. Access the PluginHive WooCommerce FedEx Shipping plugin settings in your WooCommerce dashboard.
2. Locate the **Insurance** option within the shipping or package configuration settings.
3. Disable the Insurance option by unchecking or toggling it off. This prevents additional insurance charges from affecting your shipping rate calculations.
4. Save the updated settings.
5. Clear your website and browser cache to ensure refreshed rate calculations.
6. Re-check the shipping rates on your WooCommerce store to verify if they now align with your FedEx account rates.

Where can I find detailed information about plugin updates like the insurance calculation fix in PluginHive’s FedEx WooCommerce plugin?

Detailed information about plugin updates, bug fixes, and enhancements for the PluginHive FedEx WooCommerce plugin can be found in the official changelog on their website: – Visit https://www.pluginhive.com/product/woocommerce-fedex-shipping-plugin-with-print-label/#tab-change-log This page lists all release notes chronologically, including version numbers, release dates, and descriptions of fixes and new features such as the insurance calculation improvements introduced in version 7.1.1.

What steps should I take to ensure accurate, consistent FedEx shipping rates in the PluginHive WooCommerce FedEx Shipping plugin when using insurance and packaging options?

1. Review whether the Insurance option is enabled in the plugin settings; disabling it removes insurance fees from shipping cost calculations and prevents unintended rate increases.
2. Confirm your packaging method matches what you test with on FedEx.com. Using standard FedEx boxes instead of custom packaging avoids rate mismatch.
3. Check that package weights and dimensions precisely reflect the actual shipment; inaccurate inputs cause rate variances.
4. Validate that all address information, especially Ship From and Ship To addresses, is entered correctly and recognized by FedEx.
5. After making any changes, clear both your website cache and browser cache to ensure fresh rate retrieval.
6. Test shipping quotes again and compare with FedEx’s official rate finder for the same shipment details and packaging.
7. Enable Debug Mode in the plugin and generate diagnostic reports to share with PluginHive support if inconsistencies persist.
8. Consider scheduling a Zoom session with PluginHive support to walk through your setup and resolve rate discrepancies live.

These FAQs address key issues about FedEx rate discrepancies, plugin configuration nuances, and options for collaborative troubleshooting with PluginHive support, providing clear, actionable guidance for users facing similar problems.

What is the recommended method to configure insurance values when using the WooCommerce FedEx Shipping Plugin alongside the "Add More Shipping Fields" addon?

1. Determine the overall desired insurance value for the shipment.
2. Divide this value by the total number of packages the product is split into. For example, a product worth $886 split into 4 packages results in 886/4 = $221.5 per package.
3. Enter the divided amount as the "Custom Declared Value" for each package in the shipping setup.

What does enabling Insurance and Debug mode in the FedEx WooCommerce plugin do?

• **Insurance:** When enabled, this adds FedEx shipment insurance as a special additional service for your shipments, providing coverage for loss or damage.
• **Debug Mode:** When enabled, this mode displays the API request and response details at the checkout page and logs all shipment-related information into WooCommerce logs. This feature helps developers troubleshoot issues with FedEx shipping requests and identify any integration errors.

You can toggle these settings within the plugin’s configuration panel based on your operational needs.

With insurance activated in PluginHive, does the insuring amount I enter add to the automatic $100 coverage provided by FedEx?

No, the insurance amount entered in the insurance box represents the total declared insurance value for the package. It does not add to or include the automatic $100 coverage FedEx provides for shipments. Essentially, the amount you input will be the declared insured value submitted for the package and replaces the default $100, rather than supplementing it. This means that your package’s insurance coverage will be based solely on the value you specify in the plugin’s insurance field.

Why is the meta value "ph_fedex_selected_hold_at_location" being stored with orders, and is this expected behavior?

Previously, the WooCommerce FedEx Shipping Plugin stored the selected FedEx Hold At Location data as a meta value under the key `ph_fedex_selected_hold_at_location`. This was intentional and necessary for the plugin’s functionality to track customer selections. However, this practice led to concerns about redundant or excessive metadata storage. The plugin team has addressed this by stopping the storage of this meta value with new orders in recent plugin versions to optimize data handling.

Why does the shipping rate discrepancy occur when using the Insurance option with the Aelia Currency Switcher plugin in the PluginHive FedEx plugin, and how can I fix it?

1. Do not rely on the automatic insurance amount conversion. Instead, manually set the insurance value for each product.
2. Use the "Custom Declared Value" field found under the FedEx Shipping Details section of each product in WooCommerce.
3. Enter the insurance amount manually in this field to ensure the correct value is submitted to FedEx independent of the currency switcher’s price conversion.
4. Test the shipping rates after applying this change to confirm that rates display correctly and consistently across all currencies.
5. Apply the same manual insurance configuration to all other products to maintain accurate shipping cost calculations throughout your store.

Why does the insurance value sometimes not show as a total on the commercial invoice?

Prior to plugin version 7.1.4, the total insurance value was not aggregated or passed through to the commercial invoice. The plugin only displayed the declared value assigned per individual product line item. Therefore, the commercial invoice would show unit values per product but leave the total insurance field blank. This limitation was addressed in version 7.1.4 by introducing the setting to show the total insured value on the commercial invoice.

Why does the FedEx plugin automatically add an insurance amount to orders, and how is this amount determined?

• Insurance is enabled in the plugin’s General tab.
• The insurance amount corresponds to the value set at the product level in your store.
• This amount is added to the order page automatically to show coverage value.
• The insurance charge is not a free service; it generally results in additional shipping charges that the customer pays included in the shipping cost.

Why does applying a 100% discount coupon on a live site not eliminate shipping charges for test orders?

1. Use a staging site or cloned environment with Sandbox payment mode enabled, not the live site.
2. On the staging site, configure payment gateways to Sandbox mode so order processing and shipping can be tested without actual charges.

Why do I get the error "Insured Value can not exceed customs value" when creating FedEx labels using the PluginHive FedEx WooCommerce plugin with tax-inclusive prices enabled?

1. Manually adjusting the insured value per order in the order admin page (under packaging section).
2. Setting consistent calculation rules so the insured value and customs value are both based either on prices including tax or prices excluding tax.

Why are the dimension and insurance fields cutting off numbers when generating FedEx shipping labels, and how can I fix this?

This visual issue with cut-off numbers in the dimension and insurance fields during label generation is often caused by a conflict with another plugin on your website. Although the PluginHive FedEx plugin itself does not have this issue, conflicts can arise from incompatible plugins affecting the admin interface. To troubleshoot and fix this:

1. Deactivate all other plugins temporarily except the PluginHive FedEx plugin.
2. Generate a shipping label to check if the dimension and insurance fields display correctly.
3. If the issue is resolved, reactivate the other plugins one by one.
4. After activating each plugin, test label generation again to identify which plugin causes the conflict.
5. Once identified, either keep that plugin deactivated while using the FedEx plugin, or consult with that plugin’s support for compatibility fixes.

This stepwise deactivation method helps isolate and resolve plugin conflicts causing field display issues on your shipping label generation page.

Why am I getting the error "Total Insured value exceeds customs value" when creating a shipment, and how can I fix it?

1. Edit the product(s) in question via the WordPress product edit page.
2. Check the customs declared value and ensure it reflects the actual product value correctly.
3. Adjust the insured value to be equal to or less than the customs declared value.
4. Save changes and retry generating the shipping label.

What steps should I follow if declared value insurance is enabled but the coverage is not applied correctly in FedEx shipments?

1. Confirm the FedEx plugin version (e.g., 7.1.3) to ensure you are using a supported and updated version.
2. Verify that the "Insurance" option is turned on in the plugin’s general settings.
3. Check that the Price Value setting is configured as "Declared" in the FedEx plugin under International forms to use custom declared values.
4. Confirm that each product has a declared value entered on its order or product edit page.
5. Void any previously generated shipping labels and create new ones so the updated declared values are included in shipping documentation.
6. If further investigation is needed, check the plugin logs for outgoing XML requests that include shipment details; this helps verify if declared values are transmitted to FedEx correctly.

What specific shipment data and plugin settings should I verify to ensure accurate FedEx shipping rate calculations in PluginHive?

For accurate FedEx shipping rates, verify the following data points and settings:

1. **Ship From address** and **Ship To address** must exactly match what you use on FedEx.com.
2. Enter correct and precise **package weight** and **dimensions** for all shipments.
3. Confirm whether the **insured value option** is enabled and set properly; declared insurance affects rates.
4. Check if the **“Weight-based packaging”** option is enabled if your shipments vary or if dimensions aren’t passed.
5. Set **Request Type** to **"Account Rates"** in plugin settings to ensure rates are fetched based on your FedEx account profile.
6. If insurance is enabled, also enable the **liability option** and provide the appropriate carriage value matching what you want to insure.

What should I do if the total insured value is not showing on the commercial invoice even after updating the plugin?

If you have updated the plugin to version 7.1.4 or above and enabled the “Total Insured Value in Commercial Invoice” setting but the total insurance value still does not appear, try the following troubleshooting steps:

1. Verify that you have indeed enabled the setting in the correct Commercial Invoice tab within the FedEx plugin settings.
2. Ensure you have voided any previously generated shipping labels for orders and regenerated new labels after enabling this setting, as prior labels do not get updated automatically.
3. Clear your website cache and browser cache to make sure you are loading the latest updated data.
4. Confirm that all packages within the order have declared values or insurance values assigned; missing values can affect aggregation.
5. If the problem persists, contact PluginHive support with details of your plugin version and settings, including screenshots if possible, for further investigation.

What is the Insurance Value Indicator in the FedEx shipping plugin, and should I enable it?

The Insurance Value Indicator is a special service that, when enabled, notifies FedEx to charge additional insurance fees on the shipment value. If you do not require shipment insurance, it is recommended to disable this setting to avoid unexpected cost discrepancies in shipping rates. Only enable it if you want to pay for additional FedEx insurance coverage.

What is the current behavior of the PluginHive FedEx plugin regarding the insurance value on commercial invoices?

The PluginHive FedEx plugin currently assigns the declared customs value based on each individual product’s declared amount, reflecting this value per product line on the commercial invoice. Previously, the plugin did not pass or display the total insured value across all packages or the entire shipment on the commercial invoice. This meant the “Total Insurance Value” field would remain blank in commercial invoices. However, starting from version 7.1.4, users can enable the “Total Insured Value” display in the commercial invoice.

What impact does enabling the “Insurance” option in the PluginHive FedEx Shipping plugin have on shipping rates, and how should it be used?

Enabling the “Insurance” option in the PluginHive FedEx Shipping plugin adds the cost of insuring the shipment to the total FedEx shipping cost. This increases the shipping rate displayed to customers since FedEx charges for this additional service.

**Guidance on usage:**

– Enable the “Insurance” option only if your shipments require coverage against loss or damage and you want the shipping rates to reflect this charge.

– If you do not need to provide insurance on shipments, disable this option to avoid higher shipping costs.

– Confirm insured value settings in the plugin to ensure proper calculation of insurance charges.

Disabling the insurance option when it is not necessary helps keep shipping rates accurate and avoids unexpected increases caused by additional FedEx services.

Is the “Insurance” setting in the PluginHive FedEx plugin the same as “Third Party Insurance”?

Yes, in the PluginHive FedEx shipping plugin, the terms **“Insurance”** and **“Third Party Insurance”** refer to the same setting. This option controls the shipment’s insured declared value for FedEx shipping calculations. Configuring this properly influences the shipping rates shown by the plugin, so ensure it matches your insurance preferences and shipment values accordingly.

In the PluginHive FedEx integration, where do I disable "Residential Delivery" and "Insurance" options to avoid extra shipping charges?

1. Access the FedEx plugin settings in your WordPress admin panel.
2. Locate the shipping options related to FedEx services—these may be under a tab such as "Shipping Methods," "FedEx Settings," or "Additional Options."
3. Find the checkboxes or toggle switches labeled "Residential Delivery" and "Insurance."
4. Uncheck or disable these options to prevent the plugin from adding those charges to your shipping rates.
5. Save the changes and test the shipping rate calculation again to confirm the reduction in cost.

How is the insured value and customs value calculated by the PluginHive FedEx WooCommerce shipping plugin?

1. The sum of the cost of all products in the order, or
2. The sum of the "Custom declared value" set per product.

How is the insurance value set per product used by the plugin? Does it only apply to international shipments?

The insurance value you enter per product is primarily used for international shipments. For international orders, customs details—including the declared value (which uses the product insurance value)—are included if you enable the relevant options under the international forms settings. This declared value represents the unit value used for customs purposes. For domestic shipments, this insurance value does not automatically apply.

How does the PluginHive FedEx WooCommerce plugin handle the calculation of insurance based on discounted product prices including tax?

As of version 7.1.1 of the PluginHive WooCommerce FedEx Shipping Plugin with Print Label (released September 16th, 2024), the plugin has been updated to correctly calculate the insurance value based on discounted product prices including tax. This enhancement addresses previous discrepancies where tax amounts were excluded in calculating the insured value when using discounted prices. To benefit from this fix, update the plugin to version 7.1.1 or later through your WordPress admin dashboard. After updating, the insured value calculation will include taxes on discounted prices, aligning insured and customs values correctly and preventing FedEx label creation errors related to mismatched values.

How does enabling Insurance in the FedEx WooCommerce plugin affect the shipping cost, and is it necessary?

1. The plugin declares the insured value (usually the product cost) to FedEx, which can increase shipping rates due to added liability coverage.
2. The insured value must also be entered on FedEx’s website for an accurate rate comparison.
3. If you want to avoid increased shipping costs, you may disable the Insurance option, but this removes coverage on the shipment's value.

How do insurance settings in the PluginHive FedEx shipping plugin affect shipping rates, and how should I manage them?

1. Insurance can be toggled ON or OFF in the plugin’s settings via a simple radio button.
2. For insurance to be applied correctly, you must have insurance enabled on your actual FedEx account; otherwise, the rate adjustment may be invalid or rejected.
3. If unsure or insurance is not enabled on your FedEx account, disable insurance in the plugin to avoid inflated shipping rates.
4. When insurance is enabled and properly set up, shipping rates will include insurance fees as part of the FedEx quote, assuring accurate cost calculation.
5. Always check your FedEx account with FedEx support to confirm insurance enrollment if you plan to use this feature.

How do I successfully create a shipment when encountering customs value and insurance value mismatches?

1. Adjust the insurance value to match or be less than the total customs declared value of the shipment.
2. Ensure all products are accounted for correctly in the shipment package with accurate pricing and customs values.
3. After making these adjustments, try creating the shipment again.

How do I resolve the error "FedEx freight shipments – use liability coverage instead of insured value" when generating FedEx shipping labels?

1. Disable the Insurance option in the PluginHive FedEx plugin settings.
2. Use the Liability Coverage option for the shipment instead of insurance. This coverage is an additional amount paid to the carrier to protect against damage or loss claims.

How do I resolve errors related to "boolean value when using set_price()" in FedEx plugin shipments?

1. Review the product price and tax settings in WooCommerce for correctness and consistency.
2. Ensure your product data does not contain unexpected or invalid values that might cause casting or type issues.
3. Deactivate other plugins and switch to a default theme to rule out conflicts affecting price assignment functions.
4. If necessary, allow PluginHive support to debug your specific environment with access permissions to isolate and fix the issue.

How do I configure FedEx insurance amounts to automatically assign a fixed $100 per item instead of using the product’s purchase price?

1. Go to your WordPress Admin Dashboard.
2. Navigate to Products > Edit the specific product.
3. Scroll down to the Shipping section, then to FedEx Shipping Details within the product settings.
4. Locate the field for Declared Value or insurance amount.
5. Enter $100 (or your desired flat insurance amount) for each product that requires this.
6. Save/update the product.

How can I set up Liability Coverage in the PluginHive FedEx shipping plugin?

At this time, the PluginHive FedEx shipping plugin does not support the Liability Coverage feature for FedEx Freight shipments. Users must disable the Insurance option as a workaround. The plugin developers plan to add Liability Coverage support in an upcoming release. Meanwhile, no manual setup for Liability Coverage is available within the plugin interface.

How can I set the declared value to one dollar ($1) for all products when shipping via FedEx using PluginHive?

1. Navigate to the Product section in your store or PluginHive dashboard.
2. Open the specific product you want to edit.
3. Locate the "Custom Declared Value" field within the product settings.
4. Enter the value as 1 (for one dollar).
5. Save the changes.

How can I override the "Customs Declared Value" displayed on the commercial invoice for FedEx shipments in the PluginHive WooCommerce FedEx plugin?

Currently, the plugin sets the Customs Declared Value on the commercial invoice based on the declared value of each individual product line item, reflecting the value you enter per product. This value appears as the “unit value” on the invoice. There is no option to override this directly on the commercial invoice at the order or shipment level for the total insured value through the existing settings.

How can I offer free shipping for orders over 100 euros using the PluginHive FedEx plugin?

The PluginHive FedEx plugin does not support configuring conditional free shipping or flat rate options based on order value directly within the plugin. To offer free shipping for orders over 100 euros, you should configure this within WooCommerce itself by following these steps:

1. Go to your WordPress Dashboard and navigate to **WooCommerce > Settings > Shipping**.
2. Select the relevant **Shipping Zone** where you want to apply free shipping.
3. Add a new shipping method or edit an existing one, then choose **Free Shipping** as the method.
4. Set the free shipping condition by selecting **"A minimum order amount"** and enter **100** euros as the threshold.
5. Save the changes.

This setup will apply free shipping automatically for orders exceeding 100 euros in the selected shipping zone. For detailed instructions, you can refer to the official WooCommerce documentation on free shipping: https://docs.woocommerce.com/document/free-shipping/

How can I manually adjust the insured value on an order within WooCommerce when using PluginHive’s FedEx plugin?

1. Open the affected order in WooCommerce admin.
2. Scroll down to the plugin’s packaging/shipping section (often near shipping details or FedEx label creation area).
3. Find the input field labeled “Insurance Amount” or “Insured Value.”
4. Enter the desired insured value ensuring it is equal to or less than the customs value calculated or declared.
5. Save the order and proceed to generate the FedEx shipping label.

How can I make the total insurance value display on the commercial invoice using the PluginHive WooCommerce FedEx Shipping plugin?

To display the total insured value on the commercial invoice, follow these steps:

1. Update your plugin to **version 7.1.4 or later**, which includes the feature to show the total insured value.
2. In your WordPress admin, go to **PluginHive WooCommerce FedEx Shipping plugin settings**.
3. Navigate to the **Commercial Invoice** tab in the plugin settings.
4. Enable the option labeled **“Total Insured Value in Commercial Invoice”**. This will allow the total value insured for all packages to appear on the commercial invoice instead of only showing individual product values.
5. Save your settings and generate new shipping labels/orders to see the total insured value reflected on the commercial invoice.

This feature was added in version 7.1.4 released on February 7th, 2025.

How can I locate or retrieve the XML request sent by the FedEx plugin to troubleshoot declared value insurance issues?

1. Access the plugin’s logging or debug feature, which must be enabled in your store or plugin settings to record API communications.
2. If logging is not enabled, activate debug or log mode in the FedEx plugin’s configuration panel.
3. Perform a test shipment or generate a shipping label to trigger the plugin to communicate with FedEx servers.
4. Check the plugin’s log files, typically available within the plugin folder or via your e-commerce platform’s admin panel, for the generated XML requests.
5. Use the XML request to verify whether the declared value and insurance fields are being correctly passed.

How can I inspect and confirm the correct shipping method value to enter as default in the PluginHive addon?

1. Go to your site’s WooCommerce checkout page where shipping options appear.
2. Use your browser’s “Inspect Element” feature (right-click on the shipping method radio buttons and select Inspect).
3. Locate the input element for the shipping method radio button; note the "name" and "value" attributes.
4. The value attribute typically contains the shipping method identifier and the specific service code (e.g., `wf_fedex_woocommerce_shipping:FEDEX_ECONOMY_SELECT`).
5. Copy this entire value string exactly as it appears and insert it in the Default WooCommerce Shipping Method addon settings field.
6. Save the settings and test the cart and checkout pages to ensure the default shipping method is selected properly.

How can I hide FedEx shipping options for orders below $100 using PluginHive shipping plugins?

1. Install and activate the PluginHive "Hide WooCommerce Shipping Methods & Rate Adjustment" plugin.
2. Navigate to the plugin’s settings in your WooCommerce dashboard.
3. Create a new rule specifying the conditions: select the FedEx shipping method and set the order value condition to hide it if the order total is below $100.
4. Define the applicable shipping zones if necessary to fine-tune where this rule applies.
5. Save the rule and test on the frontend with orders below and above $100 to confirm FedEx shipping visibility behaves as expected.

How can I fix the issue where the plugin’s insured value calculation does not account for taxes correctly when using the "Discounted" price value setting?

Currently, the plugin’s calculation for product unit price uses this formula: `$item_values->get_total() / $item_values->get_quantity();` This excludes taxes because `get_total()` returns the order price without taxes in your WooCommerce setup. To correctly include paid taxes and avoid discrepancies between insured and customs values, the calculation should be updated to: `($item_values->get_total() + $item_values->get_total_tax()) / $item_values->get_quantity();` This adjustment sums the product total price plus the total tax, dividing by quantity, thereby reflecting the true unit price including taxes and solving the error. Since this change is not yet in the current plugin version, manual intervention or alternative configurations are needed until it is implemented.

How can I ensure that the insurance value is displayed on the commercial invoice in the FedEx plugin even when the Declared setting is enabled?

1. Navigate to the FedEx plugin settings in your PluginHive dashboard.
2. Locate the section labeled "International Forms."
3. Set the "Price Value" field to "Declared." This setting ensures that the commercial invoice will show the declared insurance value.
4. If you have already generated shipping labels for existing orders, you need to void those labels first.
5. After voiding, generate new shipping labels for those orders. The commercial invoices for these new labels will include the declared insurance value as per the updated setting.

How can I add declared value insurance to my existing FedEx plugin to cover the value of parcels shipped overseas?

1. Edit each product and set the declared value on the order or product edit page.
2. In the FedEx plugin settings, ensure that the "Insurance" option is enabled under general settings.
3. Set the "Price value" option to "Declared" under the FedEx plugin's International forms tab. This ensures the plugin uses the custom declared value per product instead of the default price.
4. After updating settings, void any existing shipping labels and generate new ones for the changes to reflect correctly on shipping documents and commercial invoices.

How can I add additional insurance value to a FedEx package beyond the standard $100 insurance provided by the PluginHive WooCommerce FedEx Shipping plugin?

1. Enable the "Insurance" option in the plugin settings. Once enabled, the plugin treats the product value as the insured value.
2. On the WooCommerce Orders page, you will get an option to manually add or modify the insured value for each package. This allows you to increase the insurance amount beyond the default.
3. For orders that were placed before enabling this option, you need to "Re-generate" the packages so that the updated insurance values apply and display correctly.
4. Refer to PluginHive’s detailed documentation on this feature here: https://www.pluginhive.com/knowledge-base/setting-woocommerce-fedex-shipping-plugin/#Insurance

How can enabling or disabling the Insurance setting in the FedEx plugin impact shipping rates, and what should I verify when using it?

1. The plugin factors in the insured value when requesting rates, which can increase the cost.
2. You must verify the insured value matches what you declare on the FedEx website’s rate finder to get comparable rates.
3. Discrepancies between the insured value in the plugin and on FedEx can cause rate mismatches.

Has the issue with storing the meta value "ph_fedex_selected_hold_at_location" been resolved in recent plugin updates?

Yes. Starting from versions released prior to 7.1.3, the plugin no longer stores the `ph_fedex_selected_hold_at_location` meta value with new orders. This change prevents unnecessary metadata accumulation and potential memory issues during database operations like syncing.

Does the WooCommerce FedEx Shipping Plugin include insurance by default, and can it impact the shipping rates shown?

1. Locate the **Insured Value** option in the plugin settings.
2. If insurance is enabled by default, you can disable it or adjust the insured value settings to reflect actual declared values, avoiding unnecessary surcharge.
3. After adjusting the insurance settings, recheck the shipping rates to observe any changes in cost. Accurate insurance configuration helps prevent inflated shipping charges related to coverage fees.

Does the WooCommerce FedEx Shipping Plugin allow automatically linking the declared value from a custom order field to the FedEx shipping insurance service?

No, the WooCommerce FedEx Shipping Plugin does not support automatically extracting the declared value from a custom order field to apply it for FedEx shipping insurance. While the plugin allows you to configure insurance settings for each product manually, it cannot dynamically link or pull values from custom fields in your order creation form to calculate or apply insurance coverage automatically. You would need to handle insurance values separately or through manual input within the plugin’s configuration.

Does the PluginHive WooCommerce FedEx Shipping plugin support insurance for high-value items where shipping cost is determined by item value rather than weight?

The PluginHive WooCommerce FedEx Shipping plugin displays live FedEx rates fetched directly from the FedEx API. If FedEx supports insurance for high-value items and calculates shipping costs based on item value, the plugin will reflect those rates accordingly. The plugin calculates shipping charges primarily based on product weight, dimensions, and the shipping address, as returned by the FedEx API. For high-value item insurance and shipping rate specifics, you should confirm FedEx’s current policies directly with them. The plugin itself does not override or customize carrier rate calculations but reliably fetches the live rates provided by FedEx, including those for insured shipments.

Can we change the way the Insured Value is calculated in the FedEx app, as it is still using old pricing when generating the shipping label?

Yes, the Insured Value used in the FedEx shipping label does not automatically update from the product’s regular price. To ensure the correct Insured Value is reflected, you need to update the value explicitly under the product settings:

1. Go to the WordPress dashboard and open the product for which you want to update the insured value.
2. Locate the **Custom Declared Value** section in the product settings (this is separate from the regular product price).
3. Enter the updated amount you want to use as the insured value.
4. Save the product settings.

Once this is done, the FedEx app will use the updated Custom Declared Value when generating the shipping label, reflecting the correct insured amount instead of the old price.

Can the PluginHive plugin show tax, duties, and insurance costs separately to the customer during checkout?

The plugin includes tax, duties, and insurance coverage costs within the total shipping cost automatically. However, it does not display these charges as separate line items to the customer; they are combined and shown as part of the overall shipping cost during order submission.

Can enabling insurance in the PluginHive FedEx plugin cause shipping rate differences compared to FedEx.com rates?

Yes, enabling insurance in the plugin affects shipping rates because:

1. Declaring an **insured value** increases the declared shipment value, which typically raises shipping costs.
2. The plugin requires you to set the **insured value** and enable the **liability option** (also called carriage value) to reflect this.
3. If insurance is turned on in the plugin but not considered during FedEx.com rate checks (or vice versa), the rates will differ.
4. Always compare rates on FedEx.com with the same insurance settings enabled for an accurate match.
5. If you want to bypass insurance impact on rates, disable the insurance option or set the insured value to zero.