Canada Post’s Xpresspost service: Guide for WooCommerce

Xpresspost

This article covers Xpresspost as a service within Canada and also for shipments to the USA and the rest of the world. The article will also provide you with the knowledge on how to use Xpresspost services in WooCommerce using the Canada Post Shipping Plugin. Xpresspost is a fast and cost-effective delivery service used for shipping documents and parcels.

It is a service that is ideal for sending out important notices or legal documents as the recipient will have to sign for the item. The Xpresspost service is available for shipments within Canada, to USA (Xpresspost USA) and International destinations (Xpresspost International).

 

Xpresspost

Xpresspost Canada

Xpresspost Domestic is quite similar to Xpresspost USA and Xpresspost International. This is a fast and cost-effective method to ship documents and parcels within Canada. Xpresspost Canada provides fast and on-time delivery to all regions and provinces in Canada.

The primary shipping speed and delivery time for Xpresspost within Canada varies based on the origin and destination and a few other factors.

Delivery times for Major Urban Centres

  • For all Xpresspost packages sent locally, the projected delivery date will be the following day.
  • For all Xpresspost packages shipped regionally, the expected delivery date is the following day.
  • However, for all Xpresspost packages sent Nationally, the estimated delivery date would be 48 hours or 2 days.

Delivery times for Non-Major Urban Centres

  • For those Xpresspost packages sent locally, the expected delivery date will be the next day
  • For those Xpresspost packages sent regionally, it would take roughly 2 days for it to be delivered.
  • It takes approx 2 days to deliver an Xpresspost package nationally.

Delivery times to Northern Regions and Remote Centres

  • Local Xpresspost parcels will take 5 days to deliver
  • Regional Xpresspost parcels will take anywhere between 5 days and up to 7 days
  • It takes between 5-8 days to deliver an Xpresspost package nationally

Features

The following features of Xpresspost Canada make the product all this more interesting.

Size

Xpresspost Canada has specific size limits. The sizes for packages vary based on the type of package bought. These prepaid packages are Envelopes and Bubble Envelopes

For Prepaid Envelopes (standard) 
  • Length – 260 mm

  • Width – 159 mm

  • Thickness – 15 mm

  • Weight – 500 g

For prepaid Envelope (Letter)
  • Length – 318 mm

  • Width – 241 mm

  • Thickness = 15 mm

  • Weight = 500 g

For prepaid Envelope (Pack)
  • Length – 394 mm

  • Width – 314 mm

  • Thickness – 30 mm

  • Weight – 1 kg

Bubble Envelopes (Standard)
  • Length – 247 mm

  • Width – 190 mm

  • Weight – 500 g

Bubble Envelopes (Pack)
  • Length – 400 mm

  • Width – 292 mm

  • Weight = 1.36 kg

Tracking

  • Xpresspost Canada provides its users with the ability to track their packages while in transit and have real-time updates at the touch of a button. The shipper and the receiver can track the package. Canada Post provides email notification with tracking updates if you wish to opt for this service.
  • You can also use your own internal reference name and number while generating the shipping labels.

On-time guarantee

  • While using Xpresspost Canada, customers are given the assurance that their parcels will be delivered in a timely fashion. This results in people opting for this service to ship their documents and letters.
  • In cases where a parcel does not get delivered on time then Canada Post will provide the shipper with replacement credit or credit that is equivalent to that paid for shipping.
  • *Terms and conditions will be applied in this case so please refer the T&C document carefully before raising a claim of sorts. For this section, the terms to be referred to for delayed deliveries is –Under the On-Time Delivery Guarantee for Priority, Xpresspost and Expedited Parcel within Canada, a claim for delay may only be submitted and will only be paid if, during a peak period, an item sent by one of these three services is delivered two or more days after the published delivery standards. The start and end dates for a peak period will be posted to canadapost.ca/notice when available.

Liability Coverage is up to $100

  • Each Xpresspost package will have a designated amount as coverage (excludes Literature for the Blind). This ensures that if the package is lost or damaged anywhere between the point of Shipping till Delivery then an amount of up to $100 will be out to the shipper to cover the cost of the damages as Canada Post is liable based on their contract and Terms and Conditions.

Leave at door (Do Not Card)

  • This feature is opted for in cases where the receiver is not present at the location or is unaware when they will be there to receive the package. Here is where Xpresspost comes in handy. The services allow the Canada Post driver to locate a safe location if no one is present at the address mentioned on the package and deposit the package at the safe location. A safe drop card will be placed in the postbox at the address mentioned on the parcel informing the person about the location of the item and how to retrieve the package safely.
  • However, in instances where there are no safe spots to drop off the package, the safe drop card will tell the recipient which designated post office he/she can pick up the parcel from.

Card (hold) for pickup

  • Hold for pickup is a paid service where the Canada Post delivery team sends a delivery notice card to the recipient providing them with the pickup location of the nearest post office. Use this service when sending temperature-sensitive items in Canada while using Xpresspost services.
  • In order to pick up the package, the recipient is required to carry a valid Government-issued Identification card to the post office and display that to the representative present at the counter.

Do not Safe drop

  • At the time of delivery, the parcel will be left in the mailbox at the address mentioned on it.
  • However, in the case where there is no one present at home and the package is larger than the mailbox size, the delivery specialist will place a delivery notice card in the mailbox informing the customer that they will have to visit the nearest post office to pick up the package.

Deliver to a Post office

  • Customers are given the opportunity to pick the most appropriate post office to pick up their items or packages from.
  • This can be either a post office close to work, school or even your favorite coffee shop. In order to pick up the item while using this service, the customer will have to provide a Government issued ID card at the post office for verification.

List of Paid Features available for Xpresspost Canada Shipments.

Liability

  • A customer is permitted to purchase additional liability coverage in denominations of $100’s and can purchase up to $5000 worth to cover valuable goods being shipped using Xpresspost within Canada. In order to purchase additional liability coverage for Xpresspost shipments, the customer will have to purchase the Signature option (additional options) which is mandatory.

Signature and Proof of Identity

  • While shipping packages, the shipper is allowed to use the service to obtain a signature from the recipient upon delivery. This helps to keep a track of who received the package and where.
  • Any customer who is below the age of 25 needs to display a valid photo ID as proof of age upon receiving the package.
  • Proof of identity is required while shipping packages, this is ideal for businesses that deal with shipments which contain credit cards/ID cards and other valuable goods and commodities.
  • Hard copy signature is another paid security service for Xpresspost Canada, the service provides the shipper to receive a hard copy of the signature from the recipient at a fee.

Returns

  • A shipper is provided with the additional benefit of having return labels generated for their Xpresspost packages. This is known as ‘Return to Sender’ and charges will be levied only if the return label is used.
  • Customers can use this option in case the recipient has moved from the address listed on the package or if the address details are incomplete and do not exist.

Pickup Services

  • Pickup services are at a surcharge and there are a few ways that pickup can be achieved. Third party on-demand pickup is a one-time pickup arranged in locations that support Third-party on-demand pickup from Canada Post.
  • Canada Post picks up the parcel service items from a third party who has been designated by the customer under the provision that what is being mailed will comply with the Terms and Conditions of the Third party on-demand pickup service.
  • The customer will have to agree to pay all charges incurred by the ‘Third Party’ including any fee for postage and delivery of the item while using Third Party on-demand pickup
  • Scheduled Pickup is again another such service where Canada Post provides the shipper with the ability to have their items picked up thrice or more during a week. This is ideal for customers who ship frequently as the service makes it convenient for the shipper to carry out his business.
  • Third party scheduled pickup is an additional service provided at a surcharge where the customer is allowed to request for pickup from multiple addresses (third party locations). This is made available when the customer signs the Parcel agreement.

COD (Collect on delivery) service

  • Canada Post will be permitted to collect up to a maximum of $5000 by credit card or up to $1000 in cash before the shipment can be delivered. This service is solely available within Canada and its Provinces

Xpresspost USA

Xpresspost

Xpresspost USA is quite similar to Xpresspost within Canada. This is a fast and cost-effective method to ship documents and parcels to the U.S.A. Xpresspost USA provides fast and on-time delivery to most U.S states.

The average projected arrival date for Xpresspost USA shipments is between 2-3 business days. This depends on the origin, destination and a few other factors.

Features of Xpresspost USA

Size

Xpresspost USA has specific size limits. The minimum and maximum sizes for packages to the U.S are

  • Minimum: 210 x 140 x 1 mm
For all packages/envelopes:
  • Maximum (any dimension): 1.52 m Length + Girth = 2.74 m
  • Weight: 1.36 kg (3 lbs)
  • Thickness: 3cm
For prepaid envelopes:
  • Length = 318 mm

  • Width = 241 mm

  • Weight = 500 g

On-time delivery guarantee

  • Xpresspost USA from Canada Post assures its customers that their packages will be delivered in a timely fashion. 

Tracking and delivery confirmation

  • Customers can track their parcels using the unique tracking number generated while printing a Shipping label with Canada Post. Canada Post provides real-time email updates and notifications on the status of the parcel in transit.
  • You can use a reference number for tracking as well. Upon shipping, the sender can have his own internal reference number or reference name when creating a shipping label for the package.

Delivery to a Post office box

  • This service is possible only with Xpresspost USA and is offered for U.S shipments only.

Liability coverage up to $100

  • Packages shipped with Xpresspost USA will have an amount that will be designated as coverage for that package (applicable only for prepaid products). This ensures that if the package is misplaced or damaged anywhere between the point of Shipping till Delivery then an amount of up to $100 will be out to the shipper to cover the cost of the damages as Canada Post is liable based on their contract and Terms and Conditions. Additional liability can be purchased but is not available for prepaid envelopes.

Signature

  • Each Xpresspost USA package has the signature option included in the price. The signature is required upon delivery when the shipment has reached the recipient’s address. This is normally included with all Xpresspost-USA services.

 List of Paid Features available for Xpresspost USA Shipments

Customs Clearance

  • The recipient is meant to pay the Duty and Taxes (fees) when a parcel or package is delivered. This creates a Hassle-free customs clearance.

Pickup Services

  • Scheduled Pickup is again another such service where Canada Post provides the shipper with the ability to have their items picked up thrice or more during a week. This is ideal for customers who ship frequently as the service makes it convenient for the shipper to carry out his business.
  • Third party scheduled pickup is an additional service provided at a surcharge where the customer is allowed to request for pickup from multiple addresses (third party locations). Only when the customer signs the Parcel agreement, this is made available.

Additional Liability coverage

  • For the goods being shipped using Xpresspost USA, the customer will be permitted to purchase additional liability coverage up to $1000 worth to cover valuable goods.

Additional Services and charges

By requesting for the following, you will incur a surcharge from Canada Post

  • Mailing tube surcharge – $2.00
  • Additional handling surcharge for oversized and unpacked items – $12.00
  • Out of Spec surcharge (items which exceed their maximum size or weight) – $100.00

Xpresspost International

Xpresspost

With speedy delivery and delivery time of between 4-7 days, Xpresspost International is the best choice when you need to ship documents or parcels to international destinations in a cost-effective manner. This service is available to well over 80 countries and has a list of features and benefits which make it an ideal International shipping service from Canada Post.

Features of Xpresspost International

Size

Xpresspost International has specific size limits. The minimum and maximum sizes for packages to any International destination are

  • Minimum: 210 x 140 x 1 mm
For regular Parcel/Envelopes 
  • Maximum (any dimension): 1.5 m Length + Girth = 3.00 m
  • Weight: up to 30 kg (66 lbs)
  • Thickness: 3cm
For prepaid Envelopes/Parcels
  • Length = 380 mm

  • Width = 240 mm

  • Weight = 500 g

I’ve listed some of the features below that are provided free of cost with Xpresspost International.

Tracking and delivery confirmation

  • Customers can track their parcels using the unique tracking number generated while printing a Shipping label with Canada Post. Canada Post provides real-time email updates and notifications on the status of the parcel in transit.
  • Upon shipping, the sender can have his own internal reference number or reference name when creating a shipping label for the package.

Delivery to a Post office box

  • This service is available for International destinations where available.

On-time delivery guarantee

  • Canada Post assures customers a timely delivery for their Xpresspost International Shipments

Liability coverage up to $100

  • All packages shipped with Xpresspost have a designated liability coverage cost (excluding prepaid products). In the event where a package is misplaced or damaged anywhere between the point of Shipping till Delivery then an amount of up to $100 will be paid out to the shipper to cover the cost of the damages as Canada Post is liable based on their contract and Terms and Conditions. Additional liability can be purchased but is not available for prepaid envelopes.

List of Paid Features available for Xpresspost International Shipments

Customs Clearance

  • Upon successful delivery, the Duty and Taxes (fees) will be collected from the recipient. This creates a Hassle-free customs clearance. Both postal presentation and handling are available for U.S.A. and international services. 

Pickup Services

  • Scheduled pickup, On-demand pickup, and Third-party on-demand pickup are all available at surcharges only.

Signature

  • Signatory name is available to certain destinations. Included with prepaid envelopes at no charges

Additional Liability Coverage

  • Canada Post allows customers to purchase additional liability coverage up to $1000 to cover valuable goods for Xpresspost International Shipments

Canada Post Xpresspost services with WooCommerce

Xpresspost

Xpresspost is a service that is available with Canada Post and would not be available standalone with WooCommerce. There are many shipping tools available in the market to generate rates for Xpresspost while using WooCommerce. One such tool/plugin is the Canada Post Shipping plugin for WooCommerce

The Canada Post Shipping plugin is an ideal tool to get Real-time rates for services and shipments within Canada and the rest of the world. 

Setting up the plugin:

  • In order to set up the Canada Post shipping plugin, you will have to refer to the following document
  • Proceed and enable the Xpresspost services within the plugin (shown below)
Xpresspost
Enable the Canada Post Xpresspost services
  • Proceed to the store and begin adding products to the cart. Once done, enter the shipping information (Ship To Address) in order to receive live rates for that particular destination.

Shipments within Canada with Xpresspost

  • Add an item or two from the store into the cart, mention the ship to address as a Canadian address and proceed and confirm the order.
Xpresspost Canada
Xpresspost rates calculated in the cart
  • Head to the Order Details page in the store and scroll down to the Canada Post Shipping section of that order and generate packages and create labels. (shown below)
Domestic Xpresspost
Printing Shipping labels for Xpresspost
  • A sample of the Xpresspost Domestic (within Canada) shipping label is below
Xpresspost label - Canada
A sample Xpresspost shipping label (Domestic)

Shipments to the U.S.A with Xpresspost

  • Add an item or two from the store into the cart, mention the ship to address as an American address and proceed and confirm the order.
Xpresspost - USA
Xpresspost rates calculated for U.S.A
  • Head to the Order Details page in the store and scroll down to the Canada Post Shipping section of that order and generate packages and create labels. (shown below)
Xpresspost USA
Printing Shipping labels for Xpresspost U.S.A
  • The shipment has been created and labels generated for Xpresspost U.S.A (to New York, USA) a sample of the shipping label is below
Xpresspost USA label
A sample shipping label for Xpresspost U.S.A

International shipments with Xpresspost

  • Add an item or two from the store into the cart, mention the ship to address as any international address that the store services and proceed and confirm the order.
Xpresspost International
Rate calculation for Xpresspost International (India)
  • Head to the Order Details page in the store and scroll down to the Canada Post Shipping section of that order and generate packages and create labels. (shown below)
Xpresspost International
Print labels for Xpresspost International (India)
  • The shipment has been created and labels generated for Xpresspost International (to Bangalore, India) a sample of the shipping label is below
Xpresspost International
A sample Xpresspost International shipping label

Conclusion…

This article covers the well known Canada Post shipping service ‘Xpresspost’ and its applications. It also covers its functionality with WooCommerce while using the Canada Post shipping plugin for WooCommerce. WooCommerce Canada Post shipping plugin is one of the best shipping tools. You can use it when shipping within Canada and to the rest of the world. The article takes you through the setup within WooCommerce, enabling services and generating rates, it also covers Shipment label generation.

If you are having issues or face any difficulty setting up the plugin, reach our customer support team. We will surely help you out.

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