Setting Up WooCommerce Canada Post Shipping Plugin

This tutorial is a quick guide to help you set up the WooCommerce Canada Post shipping plugin on your WooCommerce store. With this plugin, you can display live Canada Post shipping rates on the WooCommerce cart/checkout page, print Canada Post shipping labels, track your orders in real-time, and much more.  


In this Guide

  1. Download, Install and Activate the Plugin
  2. Navigate to Canada Post Plugin Settings
  3. Add Canada Post Account details
  4. Activate the Plugin License
  5. Verify your Product Settings
  6. Add Shipper Address Details
  7. Display Canada Post Shipping Rates
  8. Configure Canada Post Shipping Service(s)
  9. Configure Canada Post Package Settings
  10. Print Canada Post Shipping Labels
  11. Display Estimated Delivery Dates on Cart/Checkout
  12. Enable Canada Post Shipment Tracking
  13. Enable Pickup Point Service
  14. Setting up Canada Post International Shipping


1. Download, install & activate the plugin

After purchasing the PluginHive WooCommerce Shipping Plugin for Canada Post with Print Label, the plugin Zip file is available under your My Account > API DOWNLOADS. Download the plugin zip file as shown below.


Download plugin

Log in as the WordPress Admin of your online store and navigate to Plugins > Add New, as shown below.


add new plugin

To upload the plugin to your WooCommerce store, click on Choose File and select the plugin zip file as shown below.


Choose plugin

select-plugin

To start the plugin installation process, click on Install Now.


Install-Plugin

Once the plugin is installed successfully, click on Activate Plugin to start using the plugin.


Activate-Plugin

After installing and activating the plugin, a new shipping method ‘Canada Post’ is added to WooCommerce Shipping settings.

To navigate to the plugin settings navigate to WooCommerce> Settings > Shipping > Canada Post


Navigate Settings

Or, navigate to Plugins > Installed Plugins > WooCommerce Canada Post Shipping Plugin > Settings


Plugin Settings

You will be able to see the following Shipping related options in detail

  • General
  • Rates & Services
  • Shipping Labels
  • Packaging
  • Package Templates
  • Pickup

3. Add Canada Post Account Details

Go to WooCommerce> Settings > Shipping > Canada Post

Visit the General tab & click on Resync Canada Post Account.



Note

This plugin is officially certified by Canada Post and allows you to connect your Canada Post account to WooCommerce without any hassle.


Canada Post offers two types of Shipping:

  1. Contract Shipping: Contract Shipping with Canada Post is a commercial contract between your business and their shipping carrier services, which allows you to automatically print and ship parcels without the need to purchase individual or even bulk shipping labels.
  2. Non-Contract Shipping: If your small business chooses not to sign up for Contract Shipping, this means that you will have to individually purchase shipping labels. With Non-Contract Shipping, small business owners can still request tracking information and provide this to their customers. All payment is authorized each time a new non-contract shipment is made.
Sign in Canada Post

Provide the Canada Post Account details (Contract/Non-Contract), Click on Sign in.


Reference

Read More – Canada Post for Small Business


After successful sign-in, select a payment method, as shown in the image below, and click on Continue.


Note

The payment method that you select within your Canada Post account is used to invoice the shipping/postage charges. You can chose from the following options as per your agreemet with Canada Post.

* Pay By Account

* Use this Credit Card



You will be redirected to the Terms and Conditions page where you can take a look at the terms and conditions of the Canada Post. After reading the terms and conditions, click on Submit.


Submit Credentials

WooCommerce Canada Post plugin settings will be displayed along with the following message.

This means, your Canada Post Account details are successfully integrated with your store. Click on OK.


successfully integrated

This way your Canada Post Registration/Integration will be complete in your WooCommerce store. Now let’s add your Canada Post Account details. In General Settings, you can find the following options.

Provide the details as shown in the image:


API Mode
  • API Mode: With this field, you can set a required API mode for getting real-time rates and printing the labels. The available options are as given below:
    • Test mode: You can place test orders and generate labels and will not be charged for it. There is no actual money transaction involved in test mode.
    • Live: Live mode is used for actual purchase and label printing.
  • Contract Number: Enter the Contract Shipping Number of your Canada Post Account. For more information, See Contract Shipping.
  • Payment Method: The plugin allows you to choose between payment options for shipping labels. You can pay via your Canada Post Account or Credit Card.
  • Debug Mode: Enable debug mode in order to access debug information in logs and the cart pages.

4. Activate Plugin License

To activate the plugin, you need to enter the API Key and the Product ID used for the purchase.  You can find these details in the order completion email or by visiting your My Accounts > API Keys section, as shown below.



Note

You can skip entering the API License Keys while testing the plugin in the Test Mode. However, API License keys are required while using the plugin in the Live Mode.


Next, navigate to WordPress Settings > Canada Post Activation


canada post activation

Enter your API Key & Product ID and click on Save Changes. Once you activate the license keys, you are eligible for 1 year of plugin updates & premium customer support from the PluginHive support team.


License Key Activation

5. Verify your Product Settings

To get accurate Canada Post shipping rates it is mandatory to provide specific product details like product weight & dimensions, type, country of manufacture, etc.

Add your Product weight and Dimensions

Navigate to WooCommerce Dashboard > Products and select the product of your choice


Product name

In the Edit Product Page, visit the Shipping tab as shown below.


Product data settings

Please assign details of the following fields with respect to the product:

The following fields under General Settings need to be provided in order to ensure proper rates, services, and label generation of orders.

  1. Weight: Product weight needs to be assigned here
  2. Dimensions: Dimensions of your product needs to be assigned here
  3. Shipping Class: If you have specific shipping classes assigned to your product, provide them in this field
  4. H.S Tariff Number: It is essential to provide tariff number details if your order involves international shipping
  5. Country of manufacture: Enter the 2-digit country code of the product’s country of manufacture.

Set your product weight and dimensions unit

When creating a product on WooCommerce Store, it is essential to provide the product dimensions and assign product weight accordingly. Weight and Dimensions Units can be assigned depending on your shipper address.

  • Select WooCommerce > Settings > Products > Measurements
  • Select the Weight unit and Dimension unit respectively
  • Select an option applicable to your store from the given drop-down list.

weight and dimensions unit

6. Add Shipper Address Details

Provide the details for the following fields as shown in the image:


Shipper Address

Origin Postcode: Enter the postcode for the sender

Sender Name: Enter the person’s name to be printed on the shipping label and invoice

Sender Company Name: Company name to be printed on the shipping label and invoice if nothing is provided ‘-’ will be printed.

Sender Contact Phone: Contact phone to be printed on the shipping label and invoice

Sender Email Id: Email address to send the shipping label

Sender Address Line 1: Address line 1 is to be printed on the shipping label and invoice

Sender City: City to be printed on the shipping label and invoice

Sender State Code: State to be printed on the shipping label and invoice


Note

Please ensure that the Store Address and Currency options are configured in the WooCommerce General Settings.


7. Display Canada Post Shipping Rates

Get Real-time rates shipping rates at cart/checkout

Accessing Canada Post Real-Time Shipping Rates

  • Select WooCommerce > Settings > Shipping > UPS 
  • Select Rates & Services  (Under Canada Post Menu)
  • Enable RealTime Rates as shown below

realtime rates

The rates are shown in the cart as follows:


Cart rates 3

Assign Shipping Method Title and Method Availability

Method title returns the name of the shipping method you want to display when you select the cheapest rate for your order shipments.

For e.g: Let’s say, you have a product for which you want to display the cheapest shipping rate. Using the Canada Post method title, you can define the shipping method name for the service which provides the cheapest shipping rate and display it over the cart/checkout

Method Availability: This field allows you to make the Canada Post shipping methods available for selected countries. The available options are as given below:

  • All Countries: This makes the Canada Post shipping options available to customers in all countries. It is set as a default option.
  • Specific Countries: This allows you to specify the list of countries for which you want to provide Canada Post shipping. Canada Post Shipping Method would be available only in the listed countries.

Method availability

For eg: You want to enable the Canada Post service rates for product shipments specifically to India. You can proceed in the following way:

  • Go to WooCommerce Settings > Shipping > Canada Post
  • Select Rates & Services (Under Canada Post Tab)
  • Select Method Availability as Specific Countries
  • Select India in the Specific Countries Tab
Specific countries

Once this is done, we can now check the Canada Post rates in the cart and checkout pages:

Cart Page: 

Cart special countries

Checkout Page:

Checkout special countries

Set Lettermail / Letter-Post Rates & Packing Method


Lettermail is a convenient and cost-effective way to send items in Canada including Personal messages, Business correspondence, Invoices, and Billing statements.

Letter-post is the most economical method of sending personal and business correspondence. You mail Letter-post items in Canada for delivery outside of Canada. 


Lettermail LetterPost

Items acceptable for the Letter-post service include: 

  • Items made of paper or other material with the general characteristics of paper (for example, photographs) 
  • Paper enclosures that meet the requirements for Letter-post (U.S. and International) 

Similar to LetterMail, Letter-post Rates are defined in the plugin, and not part of Canada Post API. Printing labels and invoices is not possible for Letter-post.


You can select packing methods for Lettermail/Letter-Post Packing Method:

  1. Allow Multiple Packages (This is the default packing method)
  2. Pack all items into a single package.

Lettermail Post Packing

Note

The plugin displays the exact rate for Lettermail and Letterpost services. Rate adjustments for the following services are not supported.


Assign Special Services for Shipment Delivery

Additional Options

  • Additional Option: You can provide the shipment with liability coverage and signature at an additional cost to your customer. Additional options are as given below:
    • Coverage: It shows the final rates which include coverage against loss or damage. The availability and the limits of liability coverage depend on the service selected, the country of destination, and the nature of the items being shipped.
    • Signature: Requesting a signature on delivery is ideal when you require proof that your mail item has been delivered. A signature image is captured and can be viewed online by entering the item’s tracking number.
    • Age proof required 18 (or) 19:  If the receiver appears to be less than 25 years of age, a photo identification proving age will be requested and the signature and name of the signatory will be recorded. The item will only be handed over to a person with an acceptable identification (ID) proving the required age (18 or 19) selected by the customer as part of the Age-proof required option.
    • Do not safe-drop: This option changes the delivery process only for items that are usually delivered to the door. A delivery attempt will be made at the door and, if no one is available to receive the item, the item will not be dropped. The addressee will be able to pick up the item from the designated post office.
    • Deliver to Post Office (D2PO): Deliver to Post Office gives online shoppers the choice to have their purchases delivered to a post office for pickup when and where it’s convenient for them – right from your website.
    • Do not safe Drop (DNS): The Do Not Safe Drop option only changes the delivery process for items where Canada Post makes a delivery attempt at the door. The item will be left near the addressee’s mail receptacle
    • Card (Hold) for pickup (HFP): The Card (Hold) for Pickup option is ideal for shipments containing temperature-sensitive items. A Delivery Notice Card will be left for the addressee to forward the item to the designated post office. The addressee or a representative needs to show one valid piece of government-issued photo identification when picking up the item. The delivery attempt at the door will not be made.
    • Proof of age required 18 years / Proof of age required 19 years: You can set your shipments to require proof of age on delivery by checking Proof of age (18) or Proof of age (19). If your shipment requires proof of age, then a signature is also required.

Note

It is mandatory to assign the units of weight and dimensions in the General settings.


Set Canada Post Shipment Quote Type

Quote Type: You can select an appropriate rates option from the available options which are as given below:


Quote type

  • Commercial: These are the rates provided to Canada Post Customer who ships frequently and on large scale.
  • Counter: These are the rates provided to Canada Post Customer who does not ship frequently.

Enable Shipping Taxes and Surcharges

If you want to display the rates along with surcharges, taxes, and additional charges, you can provide a relevant option under Shipping Taxes & Surcharges


Surcharges

Shipping cost only: Shipping without any discounts, taxes, and Surcharges. When this feature is enabled, the rates fetched from the Canada Post API are shown without any addition of taxes.

Shipping cost with surcharges only: Shipping Cost with discount, surcharges & transportation taxes. When this feature is enabled in the rates and services tab, the shipment cost is discounted and extra surcharges and transportation taxes are added.

Shipping cost with surcharges, taxes, and additional charges: Cost with discount surcharges, transportation taxes & all other international taxes. When this service is enabled in the rates and services section shipment services costs are discounted and extra surcharges are added and transportation charges and other international taxes are added.

Shipping cost without tax only: Shipping Cost with discount and surcharges. When this feature is enabled, the prices will be discounted and extra surcharges will be added to the rates displayed for the shipment services


Configure Return Rate Type

Once you get Canada Post Rates, you can choose to show the type of rates to the Customer at the cart/checkout. 

You can select the required option from the Offer Rates drop-down list. 


Offer Rates

  • Offer the customer all returned rates: This option shows quotes for all the available services which are returned by Canada Post.
  • Offer the customer the cheapest rate only, anonymously: This option shows the only service with the cheapest quote from the available services.

Add Currency Conversion Rate

Enter the conversion amount if you are using a currency different from the one that you set up in the WooCommerce base location. This amount gets multiplied by the shipping rates.
For e.g: Enter CAD to USD Conversion Rate 0.82, if your base currency is USD


Conversion rate option

Add Fall Back Rate

Fallback: This field indicates the shipping cost which is taken as the default cost if Canada Post does not return any quotes. This allows the customer to check out even if  Canada Post does not return any quotes. Leave it blank to disable.


Fallback option

Note

Leave it empty or add ‘1’ if you are using the same currency (you set up in the WooCommerce currency settings) to communicate with Canada Post. It means conversion is not required.


8. Configure Canada Post Shipping Services

Canada Post provides different kinds of shipping methods that suites to different needs of the customer. If the customer is in need of fast delivery, then the customer can opt for Priority. Likewise, the customer can select the best-suited service. PluginHive supports these services domestically and internationally.

Canada Post Domestic Services

Domestic services supported by our plugin are as listed below:

  • Regular Parcel
  • Expedited Parcel
  • Xpresspost
  • Priority
  • Xpresspost Certified

Domestic services

Canada Post Services for USA

USA services supported by the plugin are as listed below:

  • Expedited Parcel USA
  • Tracked Packet USA
  • Tracked Packet USA (LVM)
  • Priority Worldwide Envelope USA
  • Priority Worldwide pak USA
  • Priority Worldwide Parcel USA
  • Small Packet USA Air
  • Small Packet USA Surface
  • Xpresspost USA

USA Services

Canada Post International Services

International services supported by the plugin are as listed below:

  • Xpresspost International
  • International Parcel Air
  • International Parcel Surface
  • Priority Worldwide Envelope International
  • Priority Worldwide PAK International
  • Priority Worldwide parcel International
  • Small Packet International Air
  • Small Packet International Surface

International Sevices

Non-selected services are not shown to the customer even if they are available services from Canada Post. Please go to Canada Post Services for detailed information on each service.


Adjust Shipping Rates

You can adjust the shipping price by adding/subtracting the required amount from the actual shipping cost. You can mention the amount in % and $ for each service.

For example: Consider, the Shipping Cost of First-Class Mail returned by Canada Post is  $5.

-Price Adjustment for First-Class Mail is $5 as shown below:


Price adjustment 1

Total Cost Displayed for FIRST_OVERNIGHT – $10 (5+5).

– Price Adjustment for First-Class Mail is 10 % as shown below:


Price Adjustment 2

The total cost Displayed for First-Class Mail is $5.5  (The 10% of 5 is added to 5 to get the actual shipping cost).

-Price Adjustment for First-Class Mail is $5 and 10% as shown below:


Price Adjustment 3

Total Cost Displayed for FIRST_OVERNIGHT – $10.5  (The 10% of 5 is added to 5 + 5  to get actual rates).


9. Configure Canada Post Package Settings 

The three options to pack parcel(s) using our plugin are as given below:


Parcel Packing Method

Pack Products Individually

In this option, each item in the cart is packed separately. The total Shipping cost is calculated by adding the shipping cost for each item. Hence labels are also generated separately.

For example, the shipping cost of Item X is $10. If the customer adds two units of item X to the cart, then the total shipping cost is $10 x 2, which is $20. In this case, two labels are generated. This is the default option.

Pack Products using Canada Post Boxes

If packing items individually does not suit your business, you can define the required box sizes under the Box Dimensions section. All the cart items are packed into custom boxes defined in the Box Dimensions settings. The best-fit box is auto-chosen from the defined boxes. This is the recommended option. 

Pack Products Purely Based on Weights

In this option, the weights of all the cart items are summed up and passed to the UPS API to get rates. You have to just define a Max Weight which will determine the maximum weight that can be packed in a single package. All the products up to the Max Weight will be packed inside a single package and once the Max Weight is reached, the plugin will create a new package.


Pack Products with Custom Boxes (Packaging Templates)

Set custom package weight & dimensions and create customized packaging boxes as templates and use them to create shipping labels for your orders. Click on Enable Package templates, to implement this feature


Package Templates

Create Package Templates

10. Printing Canada Post Shipping Labels

In this section, we will see how to print Canada Post Shipping Labels and manifest for your shipping orders. 


Print your first Canada Post Shipping Label

  • Select WooCommerce < Settings < Shipping < Canada Post
  • Select Shipping Labels 
  • Enable Label Printing Option.

Sample order 1

Cart rates

On the order page, Click #OrderNumber or view button under the Action column for which you want to create and print the label. The edit order page appears as shown below:


Sample Order 2

Click on Generate Package


Generate Package 1

Click on Create Shipment


Create Shipment 1

Click on Print Label


Print Label 1

Label 1

Note

All created shipment labels get stored in your host site database. All these labels are auto-downloaded in a file and can be printed multiple times if the print label type is pdf.


Note

For the Non-Contract user, you can print only Labels and not Manifest.


Print Shipping Labels in Bulk

Bulk Label Generation not only creates multiple shipment labels instantly but also saves you a lot of time! Once you have got all the orders, just select all the orders for which you want to create the shipping labels.

And after that, select the option to create Canada Post shipping labels, under Bulk Actions. The following image will show you the option under Bulk Action.


Sample Order 2

Under Bulk Actions, Select Generate Canada Post Label. 


Generate Canada Post label

Labels are created and ready to print. In order to print labels, select Print Canada Post Label. 


Print Canada Post Label

The Labels printed are as follows:


Label 2

Label 3

Label 4

Print Individual Shipping Labels for Multiple Packages

Sometimes you might have to use multiple boxes/packages to pack your products within an order. Under such scenarios, we recommend you use our plugin in printing multiple shipping labels for your orders.

In this case, let’s add multiple products to the cart and place an order.


Sample Order 3

Once the order is placed, go to the Orders Page and select your order


Multi Package order

Click on Generate Package


Generate Label 2

You can see three packages are created for shipping 3 different products.


Multiple packages

Click on Create Shipment


Create Shipment 2

You can Print labels for your packages as shown in the image below


Multi Package label

Label 14
Label 13
Label 12

Canceling the Canada Post Shipping Label

Suppose you want to drop a few orders and nullify them or regenerate a new package, but the shipment labels are already generated. In such cases, you can cancel the Shipment labels with ease, by clicking the Void Shipment option.

For Contract Shipping Orders:

  • Go to the WooCommerce Order where the label has already been generated
  • Click on the Void Shipment option (as shown in the image)

Print label 4

  • Once that is done, Click on Clear History

As shown in the image, the shipment will be terminated.


Clear History

For Non-Contract Shipping Orders

  1. Go to the WooCommerce Order where the label has already been generated
  2. Click on the Refund Shipment option, the shipment will be canceled immediately.

Refund Shipment

Printing Canada Post Manifest Document

Canada Post Shipping plugin allows store owners to generate and print Manifest documents directly. With the help of this plugin, they don’t need to go to the official Canada Post website for printing manifests.
You can print manifests in 2 ways:
1. Print Manifest within an Order Shipment
2. Print Manifest under Manifest Tab


To print Manifest within the order shipment, go to Orders Section, select an Order


Order for Manifest

After Generating Packages and Shipping Labels, Click on Transmit Shipment


Transmit Shipment

The Manifest is downloaded as shown in the image below.


Print Manifest

Canada Post Manifest document

Note

For an order to be mentioned in a manifest, order shipment must be generated along with the shipping label.


Generate Manifest based on Order Status

You can also generate Manifests for your WooCommerce Orders, based on their order status.

Go to Manifest tab > Select WooCommerce Orders Option


WooCommerce Orders Manifest

Select the Order Status in the dropdown as shown below:


Select Order status

Now select the dates for which based on the order status chosen, the manifest is generated accordingly.


Calender in Manifest

Click on the Get Manifest button to generate Manifest Documents


Manifest Dashboard

You will be able to Print Manifest documents, by clicking the print icon as shown in the image


Manifest in PDF Format

Generate Manifests directly from Canada Post Shipments

Our plugin facilitates Manifest printing directly from Canada Post Shipments.

Go to Manifest Tab on your WooCommerce Dashboard. Select Canada Post Shipments


Canada Post Shipments option

Select Canada Post Shipments. Select the date range and click on Get Manifests.


Get Manifest 2

Based on the date range, the plugin generates the manifests accordingly. The manifests generated are based on orders linked to Canada Post Account. Click on Print Icon, to print the Manifest documents.


Print Manifest 2

Note

The plugin will generate the Canada Post Manifest Containing all the orders since the last time the store owner has clicked the transmit Shipment


Add or remove Packing boxes within Order Shipment

Within Shipping Order Details, you can add or remove custom boxes for your packages. This feature helps you edit and select the best suitable custom box for your products and also add more boxes if required.

Go to Orders Section, select an Order


Order shipment

Click on Generate Package, you will be able to see the following Package Settings.
1. To add more packages to the shipment
2. To remove packages from the shipment

Add more package

Remove more package

Suppose you want to select a custom box for packaging, you can do it by choosing the required box as shown in the image. The boxes configured initially get replaced once the custom boxes are selected


Custom box 1

Custom Box 2

Suppose you don’t have sufficient boxes within your order shipment or you require another packaging box to contain your product, this can be adjusted within the order packaging

For e.g, we have 5 more products to be packed out of 10, and as of now, each product is assigned to individual boxes. We can resolve the issue in the following way:


Adding New Boxes: This involves adding custom boxes within order details and adding the products to it. It can be achieved in the following way.

Click on the + Icon, in order to add a new box, the following box does not have any dimensions.

Manual box with no dimensions

Select Products, wherein you can assign the available quantity of products to the package as shown below, and click Save.

Quantity and Package 1

Provide the box dimensions and click on create a shipment.

Manual Box with Dimensions
Label Changes

How to Configure Canada Post Label Size?

In this field, you can set the size for Print Label. The available options are as given below:

  1. 8.5 x 11: Provides ideal dimensions for paper label generation
  2. 4 x 6: Provides ideal dimensions for thermal label generation
Label Print Size

Reason for Export: In this field, it is required to provide the reason for export in order to assist with border crossing protocols

Reason for Export

Assign Default Shipping Services

  1. Default Services Canada: Enter the required shipping method for Canada. This service is used to generate a label when users have selected free shipping.
  2. Default Service USA: Enter the required shipping method for the USA. This service is used to generate a label when users have selected free shipping.
  3. Default Service International: Enter the required shipping method for International customers. This service is used to generate a label when users have selected free shipping.
Default Services

Generate Canada Post Return Labels Automatically

Create Return Label automatically at the time of shipment creation

  1. Go to WooCommerce tab > Settings > Shipping > Canada Post > Shipping Labels
  2. Enable Create Return Label Automatically option

Create Return Label

Allow Customers to Print Return Labels

When the option is enabled, the customer will be able to see a button to download the return label and it can also be printed via the Customer’s My Account Page

  1. Go to WooCommerce tab > Settings > Shipping > Canada Post > Shipping Labels
  2. Enable Allow customers to print shipping labels option

Customers Print Label

Send Shipping Labels via Email

Send labels to selected recipients when the label is printed for the first time by the Store Owner. You can also select Shipper as the recipient. You can also define the Email Subject and Content.

  1. Go to WooCommerce tab > Settings > Shipping > Canada Post > Shipping Labels
  2. Enable Send Shipping Label via Email option

Shipping Label via email

11. Display Estimated Delivery Dates on Cart/Checkout

The estimated delivery date is the date upon which the shipment will arrive at the destination provided. 

For eg: Expedited Parcel USA Delivery – approx 2 days

Accessing Estimated Delivery Date Settings:

  • Select WooCommerce > Settings >Shipping >CanadaPost 
  • Select Rates & Services 
  • Enable the Delivery Time option
Delivery Time and Delay
  • Delivery Time: The delivery date of the package is displayed on the cart/checkout. This depends on the service chosen for shipping. The estimated delivery date will be labeled along with the rates.
    Eg: Small Packet USA Air – Approx 2 days
  • Delivery Delay: You can display the delay time if it’s allowed while showing the delivery time.
    Eg: If a delay of 1 day for a method that ships in 2 days, would be labeled – approx 2-3days

12. Enable Canada Post Shipment Tracking

Canada Post Shipment Tracking It provides information to customers about the route of a package and the anticipated date and time of delivery.

Enable Shipment Tracking under Shipping Labels Tab


Shipment Tracking

Tracking Notifications for Customers can be enabled in the following ways:


Tracking Notifications

  1. On Shipment: Indicates whether you wish to receive an email notification upon shipment of the parcel. By default, notification will be sent for Deliver to Post Office Option (D2PO)
  2. On Exception: Indicates whether you wish to receive an email notification on exceptions. By default, a notification will be sent for Deliver to Post Office Option (D2PO).
  3. On Delivery: Indicates whether you wish to receive an email notification upon the delivery of the parcel. By default, a notification will be sent for Deliver to Post Office Option (D2PO).

To get the shipment tracking information, the Customer can go to My Account. Under Order, click the required  #OrderNumber or view button, and the tracking information appears as highlighted below:


Order sample 3

Order placed

Shipment details

Click Shipment ID (highlighted) to see the status of the package.

The customer even gets the shipment tracking information through the order completion email. We have attached a snapshot of the order completion email (with the tracking number).


Email details

13. Enable Pickup Point Service

Enable this option if you want Canada Post to pick up the shipments from your store. Disable if you deposit your items at a Post Office or other Canada Post shipping facility

  1. Go to WooCommerce tab > Settings > Shipping > Canada Post > PickUp
  2. Enable Pickup option

Pickup Point

If you wish to deposit your items at a post office or a Canada Post facility, our plugin provides an option called Pickup Point Id to do so. This Id specifies the deposit location where you can leave your package to be shipped.

To use the Pickup Point Id option, you have to first disable the Pickup option in the plugin. You can only use either of the options for pickup facility.


14. Set up Canada Post International Shipping

Print Labels for International Shipments

Whether you’re sending a regular parcel to a friend/family member overseas or a business owner who ships products overseas on a regular basis, Canada Post is one such service that caters to the needs of their customers. As a carrier, Canada Post international shipping services ship to more than 193 countries worldwide.



Place an order

Add a product to your WooCommerce Cart and provide the shipping and billing addresses accordingly, as shown in the image:


Order 5

Cart rates 3

After placing the order, Go to the Orders section. Click on the order you want to generate the label. Once done, Click on generate package:


Generate package 4

Click on Create Shipment


Create Shipment 4

Click on Print Label


Print label 5

Canada Post International Shipment Label is printed as shown in the image:


Label final

Add Recipient’s name to Commercial Invoice

Enable this option to pass Recipient’s Name in Commercial Invoice

  1. Go to WooCommerce tab > Settings > Shipping > Canada Post > Shipping Labels
  2. Enable Recipient Name in Commercial Invoice option

Recipient Name

Enable CAD to USD Conversion

Enable this option to provide CAD to USD Conversion Rate for US Shipments in Commercial Invoice. Also, enter the current CAD to USD Conversion rate in the field given.

  1. Go to WooCommerce tab > Settings > Shipping > Canada Post > Shipping Labels
  2. Enable CAD to USD Conversion for US Shipments in Commercial Invoice option

CAD to USD

Set Discounted Price in Commercial Invoice

Enabling this option will display Discounted product price in the Commercial Invoice. Also, enter the Fixed price to display on the Commercial Invoice when the Selling price is zero. However, 1 is assigned as the default value of the Fixed Price.

  1. Go to WooCommerce tab > Settings > Shipping > Canada Post > Shipping Labels
  2. Enable Discounted Price in Commercial Invoice option

Discounted Price

Set Fixed Product Price in Commercial Invoice

Enter the Fixed Product Price to display on the Commercial Invoice. Leave Blank to take the default product price.

  1. Go to WooCommerce tab > Settings > Shipping > Canada Post > Shipping Labels
  2. Enable Fixed Product Price in Commercial Invoice option

Fixed Product Price