FedEx Hold At Location for Shopify & WooCommerce


FedEx Hold at Location is an alternative delivery option that allows shipments to be kept at a local FedEx location instead of being delivered to residential addresses. This is an ideal option for customers who are not present at home to receive their packages & do not want to risk losing them by leaving them unattended at the door. 

On this page

What FedEx offers with Hold at Location
How FedEx Hold at Location helps eCommerce merchants
FedEx Services that allow Hold At Location
FedEx Hold at Locations and Business rules associated with Hold At Location
How long will a FedEx hold a package
FedEx HAL for your Shopify store
FedEx HAL for your WooCommerce store

What FedEx offers with Hold at Location

FedEx HAL is a smart choice if the customers want to:

Collect packages at any time

With FedEx HAL, customers do not have to stay at home to receive the packages. With 21,000+ FedEx retail locations worldwide, customers have options to conveniently pick up their packages from the nearest location. Furthermore, since most FedEx stores are open late and often on weekends, customers can easily retrieve their orders whenever they wish. 

Reduce the risk of package theft

Instead of leaving the packages at the doorstep when customers are not available to receive them, FedEx HAL gives peace of mind by holding packages at a safe location. This avoids all sorts of potential issues, like people stealing the parcel from the porch or parcels being handed to neighbors. FedEx Hold at Location also ensures the safety of packages from external factors if their contents are vulnerable to environmental conditions.

Avoid strangers coming to the doorstep

At times, customers may feel uneasy about unfamiliar individuals arriving at their doorstep. FedEx HAL provides an alternative drop-off location, allowing customers to regain their privacy.

Hold at a location is not for Doorstep Delivery

If you are available at home to collect the package and the previous three factors do not relate to you, having your parcels delivered to your doorstep is the most convenient choice.

benefits of fedex hold at location

How FedEx Hold at Location helps eCommerce merchants

With Hold at Location, FedEx ships packages to a nearby FedEx Location. This allows FedEx to cut down the shipping charges. And as an eCommerce merchant, you can also save on shipping costs since door-to-door shipping distance reduces and there are no residential delivery fees.

Since FedEx ships large sets of packages together at the FedEx location, it speeds up the delivery. This will help merchants to improve customer satisfaction. Customers will be more likely to return for future purchases, as they can trust that their items will be delivered securely and in a timely manner.

FedEx Services that allow Hold At Location

The following shipping services allow the Hold At Location option:

  • FedEx Priority Overnight® (Saturday service available)
  • FedEx Standard Overnight®
  • FedEx 2Day® (Saturday service available)
  • FedEx 2Day® A.M.
  • FedEx Express Saver®
  • FedEx Ground®
  • FedEx® International Connect Plus

Hold at Location service is available for certain international shipments. Services include
International Priority (IP), FedEx International Priority®, FedEx International Priority® Express, FedEx
Regional Economy®, FedEx Regional Economy® Freight, International Economy, International Economy Freight. The service is not available for FedEx SameDay® or FedEx First Overnight®.

Saturday Hold at Location Service is also available for FedEx Priority Overnight and FedEx 2Day.

FedEx Hold at Locations and Business rules associated with Hold At Location

  • FedEx Authorized ShipCenter® locations
  • FedEx ShipCenter®
  • Express Station
  • FedEx ShipSite
  • FedEx Office® location
  • FedEx self-service location

If you are shipping dangerous goods, you need to drop your packages at FedEx Ship Center® locations.

If you are also shipping DG, live animals, tobacco, or other Regulated Material Domestic hazard class goods then FedEx Office, FedEx OnSite locations, and select FASCs do not accept that.

Weight Restrictions

FedEx Office and FedEx Ship Center locations accept larger and heavier HAL packages
than select FASCs and FedEx OnSite locations.

FedEx Ship Center accepts packages exceeding 150 lbs, 119” in length, and/or 165”
length and girth (L+2W+2H) that cannot be delivered to other retail locations.

FedEx Office accepts packages with a maximum weight of 150 lbs, a maximum length of
119” and/or 165” in length and girth (L+2W+2H).

How long will a FedEx hold a package

A secure FedEx location will hold your package for up to 7 days, after which time it may be returned to the shipper. You may request another delivery attempt by calling 1.800. GoFedEx 1.800. 463.3339.

FedEx Hold at Location for your Shopify store

If you are running a Shopify store and want to offer FedEx HAL at the Shopify checkout, PluginHive Ship, Rate and Track for FedEx come ready with it.

Ship Rate and Track

FedEx Hold at Location for your WooCommerce store

If you are running a WooCommerce store and want to offer FedEx HAL at the WooCommerce checkout, WooCommerce Shipping Plugin for FedEx makes it easy.

WooCommerce FedEx plugin

Interested in learning more about FedEx Hold at Location? Feel free to reach out for a conversation with our shipping experts today!