You may argue that you are able to run a business without any trouble and could very well avoid the hassle of going for a new bookings solution. Why not offer inquiries by listing the phone number online and just have the customers call for an appointment? That seems convenient. Why does one need to spend money on a booking system and also deal with something that is so complicated?
However, let me share some points in this article that may outweigh the convenience factor. Here are some benefits that a booking system can get you instantly.
1. Accepting bookings 24×7
With an online booking system, your communication line is open 24/7. You are accessible to your customers all the time. The best thing is, you are allowing your customers to book your service when it’s convenient for them and not when it’s convenient for you. A large percentage of online bookings in major industries like Healthcare or Hotels happen during the late hours. As per research, people prefer to book during the late hours, mostly between 8.00 PM and 3.00 AM.
With increasing competition and enormous no of service provides you do not want to lose your prospects just because the customers cannot book when they like.
In the past, you had no choice but to be available over the phone after hours or risk losing business. A Booking system can save you of these late hours and also make sure that your customers can reach you at all times. Also, you could save yourself from the administrative overheads.
2. No Humar errors :
When it comes to taking bookings over emails or phones, there is always a chance of mistake. There are chances of double bookings and incorrect bookings. As perfect as your Administrator may seem to be, mistakes are unavoidable. These mistakes may seem very trivial but they could cost you your hard earned reputation. A small mistake in recording a date by your administrator could cost you a client that you gained with so much work and dedication. Online Bookings can never go wrong with the bookings. The system not only works 24/7 but it also commits no mistakes. When there are no double bookings or incorrect bookings it helps you build your reputation and thus increase in business.
3. Reduced no-shows
A booking system sends automatic reminders to your customers and helps them show up on time. With online bookings, your customers will be less likely to miss an appointment.
In cases when customers do have to cancel or reschedule an appointment for genuine reasons, the time slot is immediately freed up for new bookings. So, last-minute bookings can be easily filled, helping you use your time optimally. With online bookings, you get more appointments and reduced no-shows.
4. No distraction and more time with your customers
Taking scheduling calls in between your ongoing appointment is very distracting for you and at the same time, it’s very annoying to your customer. All your customers are busy and they like full attention when they pay for the appointment. It really does not give a good impression when you attend calls in between an appointment. With online bookings, you can be completely focused on your ongoing service while the Bookings system works for you in the background with 100% efficiency. You can concentrate on the tasks you do best and attend to your clients while the booking system takes all the bookings for you, reschedules the appointments and send the reminders to your clients.
5. More bookings, more revenue
A booking system is a very good investment for your business. It makes you free of all the worries with respect to the bookings and the mistakes that happen with it. With booking system, you focus more on the quality of your work and also the more important aspects of your business like marketing, advertisement, and finance. More focus on important aspects means more bookings and more business for you.
In conclusion, a bookings system has far more benefits to ignore than the convenience of just having the customers call your administrator for an appointment. It is an investment that any business should make in order to get peace of mind and more business. Also, there are various WooCommerce bookings plugins available out there that are extremely simple to install and configure. Woocommerce Bookings and appointments, for instance, is a great plugin which is simple yet very effective and suits all types of businesses like spas, hotels, accommodations, guest houses or rentals. So go ahead explore it here.