Set Up WooCommerce Bookings Email and send Notifications & Reminders to Customers

When it comes to online booking, reminder and notification emails play important roles in ensuring a great post-booking experience. With WooCommerce Bookings and Appointments plugin, you can ensure your customers will never miss their appointments or bookings since the plugin sends the email reminders before the appointment.

This article will cover some of the most convenient ways to send personalized email notifications to your customers using the WooCommerce Bookings and Appointments plugin.

Let’s first check out different emails which the plugin sends to the customers after successful booking and how you can customize the emails to your preference.

The types of WooCommerce Bookings Email you can send to your customers

The WooCommerce Bookings and Appointment plugin lets you send the following types of emails to your customers.

Set up WooCommerce Bookings Email for every New Booking

The WooCommerce Bookings and Appointments plugin triggers an email whenever a new booking is made. This email is automatically sent to you(the admin) as well as your client or customer.

Both you and your customers will promptly receive this New Booking Email Notification that would contain the necessary information associated to the booking.

Important details like the booking cost, duration, additional resources, participants, booking status, total amount, etc., can be found in this email.

The image below shows a sample email that is sent to the store owner and the customer on placing a new booking.

  • Store Owner

bookings email for store owner

  • Customer

Customer email for woocommerce bookings

Set up WooCommerce Bookings Confirmation/Cancellation Email

WooCommerce Bookings and Appointment plugin allows customers to place a booking and send it to the Admin for confirmation. Based on the store availability or the preparations, the Admins can either accept the booking or reject it.

In either case, the plugin sends customers an email stating the booking status.

Booking Confirmation Email
confirm woocommerce bookings email
Booking Cancellation Email
cancel woocommerce bookings email

Payment Emails for Offline and Manual WooCommerce Bookings

WooCommerce Bookings and Appointment plugin allow you to place booking manually from the website back-end. In doing so, you have the option to send the booking payment link to the customer via email. All you need to do while placing a manual booking is, enable the Send Payment Link Email to Customer option, as shown in the image below.

Payment link email option

Once the booking is placed successfully, the customer will receive the following email with the payment link attached to it.


Send Email Reminders to Customers the Day Before the Booking starts

As mentioned earlier, it is important to remind your customers of their appointment. This way it will be convenient for them to plan their day accordingly. WooCommerce Bookings and Appointments plugin allow you to send reminder email notifications to your customers one day before the booking starts.

All you need to do is download and install WooCommerce Bookings Reminder Notifications Addon plugin which is available free-of-cost, and enable Booking Reminder Notification option. The best feature of the add-on is that you can set up your custom reminder email template to add a personal touch and it will send that email to your customers. You can even make use of the following to add certain details to your email reminder.

[CUSTOMER_NAME] – this will add the customer’s name to the reminder email
[SITE_NAME] – this will add the website/store’s name to the reminder email
[BOOKING_DETAILS] – this will add the booking details like the product name, booking duration, booking cost, etc. to the reminder email

With the help of the codes mentioned above, you can create a reminder email template or you can use the following email template.

Hi [CUSTOMER_NAME] <br><br>
Following are the booking details of your appointment with [SITE_NAME].<br>

Please let us know if there is anything we can do to make your stay with us better.<br>
We look forward to hosting you.<br>

woocommerce bookings reminder email template

The customer will receive the email a day before his booking starts, as shown in the image below.

reminder email for woocommerce bookings

Send WooCommerce Follow up Emails after the Booking is completed

One of the most important aspects of a successful business is to be customer-centric. The same applies to online booking as well. It gives a great impression when you follow up with the customer after a successful booking. You can also use this email to let customers review your service.

WooCommerce Bookings and Appointments plugin allow you to set up follow up emails with the help of WooCommerce Bookings Follow Up Email Addon plugin which is available free-of-cost. The plugin allows you to send a personalized follow-up email to your customers.

Moreover, it also lets you set the time duration at which the email will be sent. This time duration will be calculated from the time when the booking is marked complete. 

Follow up bookings email notifications

Once the booking is marked as complete, the plugin will send the follow-up email to the customers after the Follow Up Time expires.

woocommerce bookings follow up email


This article covered some of the easiest ways to send WooCommerce Bookings Email notifications and reminders to your customers with the help of WooCommerce Bookings and Appointment plugin.

The plugin also offers a ton of other functionalities that you can check out using the links provided below.

If you need any help setting up Bookings emails, then feel free to Contact PluginHive Customer Support.

Good luck! 🙂

Last Updated On December 10, 2019