Set Up Email Notifications & Reminders using WooCommerce Bookings & Appointments plugin

When it comes to online booking, email reminders and booking email notifications play an important role in ensuring a great post-booking experience. With Bookings and Appointments plugin, we ensure your customers will never miss their appointments as the plugin will allow you to send email reminders before the appointment.

This article will cover some of the most convenient ways to send personalized email notifications to your customers using WooCommerce Bookings and Appointments plugin. However, let us first check out different emails which the plugin sends to the customers after successful booking and how you can customize the emails to your preference.

Different Booking Email Notifications

Bookings and Appointment plugin send the following emails to your customers.

New Booking Email Notification

The plugin triggers an automated email for the store owner as well as customers whenever a new booking is made. Both the store owner as well as the customers will promptly receive this New Booking Email Notification which will contain every information associated with the booking. Important details like the booking cost, duration, additional resources, participants, booking status, total amount, etc., can be found in this email.

The image below shows the emails sent to the store owner as well as the customer on placing a new booking.

  • Store Owner

Store Owner email for booking

  • Customer

Customer email for booking


Booking Confirmation & Cancellation Email Notifications

Bookings and Appointment plugin allow customers to place a booking and send it to the Admin for confirmation. Based on the store availability or the preparations, the Admin can either accept the booking or reject it. In either case, the plugin sends customers an email stating the booking status.

Booking Confirmation Email
Confirm Booking Email


Booking Cancellation Email
Cancel Booking Email

Booking Payment Notification for Offline/Manual Booking

WooCommerce Bookings and Appointment plugin allow you to place booking manually from the website back-end. In doing so, you have the option to send the booking payment link to the customer via email. All you need to do while placing a manual booking is, enable the Send Payment Link Email to Customer option, as shown in the image below.

Payment link email option

Once the booking is placed successfully, the customer will receive the following email with the payment link attached to it.


Email Reminders a Day Before Booking

As mentioned earlier, it is important to remind your customers of their appointment. This way it will be convenient for them to plan their day accordingly. WooCommerce Bookings and Appointments plugin allow you to send reminder email notifications to your customers one day before the booking starts.

All you need to do is download and install Booking Reminder Notifications add-on plugin which is available free-of-cost, and enable Booking Reminder Notification option. The best feature of the add-on is that you can set up your custom reminder email template to add a personal touch and it will send that email to your customers. You can even make use of the following to add certain details to your email reminder.

[CUSTOMER_NAME] – this will add the customer’s name to the reminder email
[SITE_NAME] – this will add the website/store’s name to the reminder email
[BOOKING_DETAILS] – this will add the booking details like the product name, booking duration, booking cost, etc. to the reminder email

With the help of the codes mentioned above, you can create a reminder email template or you can use the following email template.

Hi [CUSTOMER_NAME] <br><br>
Following are the booking details of your appointment with [SITE_NAME].<br>

Please let us know if there is anything we can do to make your stay with us better.<br>
We look forward to hosting you.<br>

reminder email template

The customer will receive the email a day before his booking starts, as shown in the image below.

reminder email for booking

Follow Up Email After Booking Completion

One of the most important aspects of a successful business is to be customer-centric. The same applies to online booking as well. It gives a great impression when you follow up with the customer after a successful booking. You can also use this email to let customers review your service.

WooCommerce Bookings and Appointments plugin allow you to set up follow up emails with the help of Bookings Follow Up Email add-on plugin which is available free-of-cost. The plugin allows you to send a personalized follow-up email to your customers.

Moreover, it also lets you set the time duration at which the email will be sent. This time duration will be calculated from the time when the booking is marked complete. 

Follow up email notifications

Once the booking is marked as complete, the plugin will send the follow-up email to the customers after the Follow Up Time expires.

follow up email

Other Helpful Functionalities of Bookings & Appointment plugin

This article covered some of the easiest ways to send booking email notifications and reminder emails to customers with the help of WooCommerce Bookings and Appointment plugin and the add-on plugins supported by the plugin. The plugin is a versatile booking solution that offers tons of other functionality which you can check out using the links provided below.

and many more..!

Last Updated On August 09, 2019