Set up & use FedEx Ship, Rate & Track App for BigCommerce

The BigCommerce FedEx Ship, Rate & Track app reduces your effort significantly by automating FedEx shipping on your BigCommerce store. 

With this app, you can display real-time FedEx shipping rates on your BigCommerce checkout page, pay the postage & print FedEx shipping labels, and enable FedEx tracking from within your BigCommerce store.

Check out the following video for more details on how to use the FedEx Ship, Rate & Track app for BigCommerce.

bigcommerce fedex ship rate and track

This guide will provide you step by step instructions to install and set up the app. 


Step 1: Install the app on your store from the BigCommerce app store

The first step is to install the app from the BigCommerce App store. You can visit the App store and search for “FedEx Ship, Rate & Track” to install it.


Step 2: Visit the Shipping section under Store Setup and enable the app under your preferred shipping zones

To display live carrier calculated shipping rates at checkout, you need to visit Store Setup > Shipping

Shipping Section

Visit Checkout Shipping Options and configure your Shipping Zone

Checkout Shipping options

Enable the FedEx Ship, Rate & Track app under the Real-Time Shipping Quotes for the particular zone as shown below.

enable fedex bigcommerce app

Step 3: Add the FedEx Account Details

Select FedEx and enter the FedEx Account Number. Since PlugnHive is a FedEx-compatible solution, you can enter the account number and the address, and you are good to go.

bigcommerce fedex account setup

Step 4: Configure the Ship From address within the app

Add the shipper address from where the orders will be shipped. You can add as many Ship From addresses as you want.

Configure the Ship From address on the app

Step 5: Choose your preferred FedEx shipping services to display at checkout

The app will automatically enable all the FedEx services by default. You can choose to display your preferred services if you do not require all of them.

You can also choose to display different services at checkout based on different shipping criteria like Zone, Quantity, Price, etc.

preferred carrier services to display at checkout

Step 6: Choose your preferred FedEx shipping services for shipping label generation

Once you have added the FedEx account, the app will automatically enable all the FedEx shipping services by default. You can choose different service(s) based on your requirement.

If you have selected multiple FedEx shipping services, the app will automatically choose the cheapest among them for label generation

You can also choose different services based on shipping criteria like Zone, Quantity, Price, etc for label generation

preferred carrier services for shipping label generation

How Does the Order Fulfillment Work with the app? 

Step 7: Add a product to the cart to get the real-time shipping rates

Click on a product, add it to the cart and calculate shipping rates. The app displays real-time FedEx shipping rates at the checkout page.

shipping-rates-at-checkout

Once you have placed the order from your Bigcommerce store, it is automatically imported into the app. The app will automatically select the Shipping service based on the cheapest shipping cost or based on what the customer had selected during checkout and the order status will be changed to Processing.

order page

Select the orders which you want to fulfill and click on Generate Labels.

Now, select the orders and click on Print Labels to print the shipping labels along with the other documents like Commercial Invoice or COD labels, as applicable for the orders

Print Shipping Labels

Step 9: Select the required orders and mark the orders as shipped

Once the packages are dispatched, select the orders and click on Mark As Shipped

mark the orders as shipped

The app automatically adds the FedEx tracking number to the Bigcommerce order details and marks the order as shipped.

mark the orders as shipped

Step 10: Send Live FedEx Tracking Notifications to your customers

The app sends live FedEx tracking notifications via email to your customers so that they can track their orders

Live Tracking Notifications to your customers

Step 11: The store owner can monitor the FedEx tracking status for all the orders

Monitoring all your shipments is made easy with the Live FedEx Tracking dashboard in the app. You can see the orders which are in Initial, In-transit, Out for Delivery, and Delivered status.

tracking status for all the orders

Once the app is set up and ready, you will now be able to display FedEx shipping rates at cart & checkout, print FedEx shipping labels, and manage the FedEx tracking details for all the orders. If you face any issues or have any queries with the setting up of the app, do contact our support.

Last Updated On September 23, 2022