WooCommerce Automated Emails and Shipment Delivery Updates


You can keep customers updated at every step of the order fulfillment process with the help of WooCommerce automated emails. These post-purchase emails save a lot of time & effort because you don’t have to write emails separately. You get an option to send order status emails and order completion emails containing the tracking IDs and the shipping labels as well.

How to enable WooCommerce automated emails

You can enable WooCommerce emails under WooCommerce>Settings>Emails. Refer to the image below:

woocommerce emails

Now, let’s go through the types of WooCommerce emails you can send to customers and keep them in the loop at all times.

  • WooCommerce New Order email
  • WooCommerce Canceled Order email
  • WooCommerce Failed Order email
  • WooCommerce Order On-hold email
  • WooCommerce Processing Order email
  • WooCommerce Completed Order email

1. New WooCommerce order email

As soon as a new order is placed the shipper gets an email with the product details, payment methods, quantity, shipping method, and billing & shipping address. 

2. Canceled order email

If the order is canceled due to certain errors like payment failure or incorrect address, a canceled order email is sent to the shipper

3. Failed order email

If the orders cannot be fulfilled because of an incorrect address, an email with failed order status is sent to the shipper.

4. Order on-hold email

When the orders are put to hold due to a payment error an order on hold email is sent to the customer. 

5. Processing order email

Once the payment is completed the order automatically starts processing for delivery & a processing order email is sent to the customer.

6. Completed order email

By default Woocommerce, completed order email contains product details, payment methods & billing addresses as shown below:

woocommerce order processing email

7. Refunded order email

Sent to customers when they return their orders & a refund is initiated due to product mismatch or other issues.

WooCommerce Emails with Shipment Details

If you are shipping through carriers, your customers might like to track their orders along with additional shipping details. These below WooCommerce Shipping Plugins enable you to send Woocommerce completed order emails including tracking number & URL, the shipping carrier & the service used. 

A sample WooCommerce completed order email with all the tracking details is shown below.

woocommerce order completion email

Within the above WooCommerce Shipping plugins, you have the option to choose the email recipients. You get the following options for the email recipients.

  • Customer
  • Shipper
  • Customer & Shipper
  • None

This feature lets you decide whether to notify the customer or the shipper or both parties. So, if you choose to select the last option, that is, Customer and Shipper, then the plugin will send two separate emails. Refer to the image below:


Send WooCommerce Order Invoice to Customers

You can send the invoice directly from the Edit Order page. This feature is part of WooCommerce and it comes inbuilt with it.

To send the invoice you need to choose the following option as shown in the top right corner of the order page. You can refer to the following image for the same.

woocommerce commercial invoice

As soon as you click on this option, an automated email containing the order details will be sent to the customer. This email includes product details, payment methods, quantity, shipping method, and billing & shipping address. 

commercial invoice

You can further choose to add your own custom shipment message that would contain the shipment date, service name, and tracking ID link. 

Read WooCommerce shipment tracking email to know more.

Share WooCommerce Return Shipping Labels

There are times when you have to send shipping labels to your customers. This is a very important feature and many store owners need this in order to implement their business needs. Please follow up with the video shown below.

In the above video, as soon as you create the shipment the plugin will send the shipping labels to the customer’s email ID. Thereafter, the customers can go ahead and print the shipping labels directly from their side.

You can also read the article on sending WooCommerce shipment tracking emails in multiple languages if you serve the international market.


This article was an approach to one of the most important features in the WooCommerce Shipping Plugin for FedEx from PluginHive. Sending prompt emails to your customers can really change the way you interact with them. Another important thing is post-sale customer support. If you need a dedicated plugin for shipment tracking you can check out WooCommerce Shipment Tracking Pro Plugin.

If you have any queries regarding this article or the WooCommerce Shipping plugin for FedEx, then feel free to Contact PluginHive Customer Support. We are always happy to help.

Happy selling!