WooCommerce Automated Emails and Shipment Delivery Updates
With this article, we’ll tell you everything about the WooCommerce automated emails and WooCommerce shipment delivery updates.
The key to achieving a better customer service is by trying to understand the customer’s point of view. When a customer places an order, he or she is not aware of the hidden stages involved thereafter. These stages may include sending order update emails, providing post-sale support, assisting customers with the purchase, providing discounts, etc.,
You should understand why they are always in the need to stay updated on the status of their order. And from here, it is only reasonable to say that you should keep your customers in the loop by communicating with them from time-to-time. This will also help you build loyalty and create a customer relationship that will last long.
What are WooCommerce Automated Emails?
WooCommerce users can keep their customers updated with the help of the WooCommerce automated emails. These emails are generated by WooCommerce automatically and they help you connect with your customers at every step of the order fulfilment process. If you think about it, you don’t have to write emails separately, giving you a lot of time to handle other important tasks.
Many WooCommerce shipping plugins automatically send the shipment details via these emails. You get option to send order status emails, order completion email containing the tracking IDs and the shipping labels as well.
Let’s go through the types of emails you can send to customers and keep them in the loop at all times.
WooCommerce New Order email
It is always a good gesture to reply back with an email that says thank you. It makes the customer feel that the order has been successfully placed and the people have started to work for it. Within the WooCommerce Shipping plugin for FedEx, you have to option to modify the email by choosing the email recipients. Have a look at the image given below.
This is a very crucial option in the WooCommerce Shipping plugin for FedEx. This feature lets you decide whether to notify the customer or the shipper or both the parties. So, if you choose to select the last option, that is, Customer and Shipper, then the plugin will send two separate emails.
The customer email will basically say thank you and complete order detail. Whereas the shipper email will contain the information regarding the new order and it would look something like shown in the image below.
WooCommerce Thank you email sent to customer
You can also choose to send the emails only to the customer. In that case, you would need to choose the option as Customer from the drop-down menu. Now, if you receive any new order then the customer will be the only one to receive the emails. This email would contain the following content.
Send WooCommerce invoice to your customers
Now, let us say that you need to send the order invoice to a customer. You can do send the invoice directly from the Edit Order page. Please note here that this feature is a part of the WooCommerce and it comes inbuilt with it.
To send the invoice you need to choose the following option as shown in the top right corner of the order page. You can refer to the following image for the same.
As soon as you click on this option, an automated email containing the order details will be sent to the customer. This email would contain the following content.
Please note here that this invoice is for the domestic order only. For the international orders, the WooCommerce Shipping plugin for FedEx will allow you to add your own company logo and digital signatures.
WooCommerce Order completion email
Now that the order is completed, you should send an order completion email to the customer. This email will notify them that the order has been completed. If you are shipping the product(s) using any one of the FedEx services then this plugin will also allow you to add the shipment tracking details in the email. In the following image, you can see that once the order was completed the email was sent to the customer containing the tracking ID along with the link.
You can edit the Shipping Detail section by going to the FedEx plugin settings page and enable the Tracking PIN option. This will fetch the tracking data directly from the FedEx servers and add it to the email content.
You can further choose to add your own custom shipment message that would contain the shipment date, service name, and the tracking ID link. You can read the WooCommerce shipment tracking email to know more.
Share WooCommerce return shipping labels
There are times when you have to send the shipping labels to your customers. This is a very important feature and many store owners need this in order to implement their business needs. Please follow up with the video shown below.
In the above video, as soon as you create the shipment the plugin will send the shipping labels to the customer’s email ID. Thereafter, the customers can go ahead and print the shipping labels directly from their side.
You can also read the article on sending WooCommerce shipment tracking emails in multiple languages if you serve the international market.
This article was an approach towards one of the most important features in the WooCommerce Shipping Plugin for FedEx from PluginHive. By sending prompt emails to your customers can really change the way you interact with them. Another important thing is the post-sale customer support.
Happy selling! 🙂