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Understanding FedEx Shipping Rates in your WooCommerce Store

This article has been created with the motive of making you understand how the various FedEx shipping rates are displayed in the WooCommerce cart. This way, you can make the most out of the WooCommerce FedEx Shipping plugin.

If you are handling a WooCommerce store, then you should be aware of the possible difficulties in the shipping process. And if you deal with FedEx in order to deliver your products to your customers then it becomes really important for you to understand the ins and outs of their shipping rates. The shipping rates are calculated on the basis of your package weight, the dimension of the box, the shipping location, domestic or international locations, and many other possible factors. Thus, getting the idea about the FedEx shipping rates will help you track your money flow and plan your future deliveries accordingly.

FedEx shipping methods available for your WooCommerce

Imagine that your WooCommerce deals with both domestic and international customers and you want to deliver your products using FedEx services. On one particular day, a customer from another country wants to order one of your products. He or she would want the cheapest international FedEx shipping service in order to purchase your product. By using the FedEx shipping plugin, you can offer them the necessary international FedEx service. Moreover, if you want to offer another customer with the domestic FedEx Priority Overnight service, you can do that as well.

To put it simply, this plugin will help you deliver your products to your customers by offering them the relevant FedEx shipping service. In the WooCommerce FedEx shipping plugin, you would find the following shipping services that are currently offered.

For FedEx Domestic –

  • First Overnight
  • Priority Overnight
  • Standard Overnight
  • FedEx 2 day AM
  • FedEx 2 day
  • Express Saver
  • Ground Home Delivery
  • FedEx Ground

FedEx International –

  • International Economy
  • International First
  • International Priority
  • Europe First International Priority

FedEx Freight –

  • 1 Day Freight
  • 2 Day Freight
  • 3 Day Freight
  • Economy Freight
  • Priority Freight
  • First Freight
  • Freight Economy
  • Freight Priority

FedEx SmartPost

FedEx shipping plugin offers the following Domestic Services for United Kingdom(UK) –

  • FedEx Distance Deferred

  • FedEx Next Day Early Morning

  • FedEx Next Day Mid Morning

  • FedEx Next Day Afternoon

  • FedEx Next Day End Of Day

  • FedEx Next Day Freight

In order to enable these services and calculate the shipping charges, you need to activate the following option in the FedEx settings page.

FedEx_Shipping

In this page, you have the option to enable the Realtime Rates. Doing this will calculate the FedEx shipping rates and display the cost in the shopping cart. The best thing about this feature is that it does everything in real-time. For example, if your customer updates the cart by increasing the quantity of your item, the cart will quickly refresh and update the shipping cost based on the quantity. It does that by referring the FedEx servers that instantly responds to the requested quantity and displays the exact shipping amount.

You can also select a particular country that you would want to ship your products to. This can be done by activating the Method Available to option which is a drop-down menu as shown in the given image above.

Now, to choose the shipping method that you want to offer your customers, you can click on the tick buttons for the respective service. Doing this enables the various shipping options in the shopping cart. You can refer to the screenshot below.

fedex rates

On the top left side of the image given above, you can see two arrows pointing opposite to each other. This option lets you drag the shipping service either up or down. This feature helps the store owners to give the service preference to their customers.

Using this plugin, you can even adjust the price and the percentage of a particular service as well. Let us see an example to understand this feature in a better way.

Imagine a customer is going to purchase an item from your WooCommerce store and it costs $500. If you haven’t given any value in either of the adjustments, then the FedEx First Overnight service will cost the customer about $112.05. Now, let’s say you want to increase this amount and want to add $12 to the ($)Price adjustment, then the corresponding shipping charges would come to be $124.05(112.05 + 12). And when you only add value to the (%)Price adjustment and enter a value, say 10, then the total shipping charges would come up to $123.26 (10% of 112.05 + 112.05).

fedex shipping rates

If you add 12 and 10 to both the ($) and (%)Price adjustment respectively, then the total comes up to $135.26. In the above image, you can see the final price($135.26) after adding values to both the adjustments.

Configuring shipping rate for your WooCommerce store

It is really important to make sure that your customers do not face any problem while choosing the shipping option. If you offer the shipping rates that are either too costly or are simply not convenient for them, then it might drive them away. Thus, it becomes very crucial to make sure that the shipping options are favorable to them as well.

One more thing to notice is that even if you offer all the shipping services, they might be able to see only a few of the service on the WooCommerce checkout page. This usually happens because of the location of the customer’s address is not serviceable using some FedEx shipping services. To put it simply, these locations simply do not qualify for the particular FedEx service. Here is an example of a screenshot of the checkout cart.FedEx Shipping rates

It is important to note that if your customers make some mistake while filling out the address form, then the plugin might throw some errors. One of the most common errors is the invalid country or state code.

You can check out the following example that shows the error.

Imagine a customer enter the Pincode as 90001, which is from the California state. But somehow, he or she chooses the wrong state in the state drop-down menu, something like shown in the image below.

states

After doing this, if he or she goes to the checkout section and tries to order the item, then there won’t be any shipping option available there. The situation might be like the image below,

cart total

In order to know this issue, you can enable the Debug mode in the FedEx settings page.

debug mode

This feature can help your store owners to find the error response from the FedEx servers and change the given address with the correct one. This feature, when enabled, will show some dialog boxes on the checkout page as soon as the customer enters the page. The error dialog boxes may appear something like the image given below.

cart debug

If they click on the Reveal option pointed by the red arrow in the image above, it will open up a code like that shows the exact error. It may look something like,

fedex response

Doing this can help you to check whether your complete checkout process is working fine or not. These steps are crucial while setting up your online store as it will also give you the real-time efficiency of your checkout page.

Configure the Offer Rates in the FedEx settings

Using the WooCommerce FedEx Shipping Plugin, you have the option to offer your customers the cheapest shipping rate among other shipping services. For example, if you’re offering the following FedEx shipping services and you want to offer only the cheapest, i.e, the FedEx Express Saver, then you can go for this option.

flat rate

You just need to go to the FedEx settings page under the WooCommerce settings, and then scroll down until you come to the Offer Rates option. Click on the drop-down menu and select the ‘Offer the customer the cheapest rate only, anonymously‘. The setting looks like this,

offer rates

The result of this step would result in the following image.

cheap rate

So, based on your business plan or strategy, you may go for this solution.

Let us consider one business case. Demand for a particular product is high during the holiday season. Then you may choose to offer all the shipping options in order to make more sales. This might be because of the fact that the customer would want to get their orders as soon as possible, and they go for faster deliveries methods. These deliveries are usually costlier than other normal-paced deliveries.

But, if the product’s demand during the usual season is comparatively lower than the holiday season, then you might consider going for the cheaper rate option. It will help you keep that product’s flow going.

Take Away…

FedEx plugin is an amazing tool that fetches the shipping rates directly from the FedEx servers and provides live rates to the customers. FedEx is really popular among global customers and will continue to grow in the future too. And if you’re a WooCommerce store owner who deals or wants to deal with FedEx shipments, our plugin should help you a lot.

We hope this article would have helped you understand the basic working of the shipping rate calculation. Let us know in the comment section about your thoughts on this.

Last Updated On September 17, 2018