Use UPS Negotiated Rates with WooCommerce Shipping

Getting accurate shipping rates is essential for a smooth checkout experience and customer satisfaction. Sometimes, users may encounter issues where negotiated UPS rates are not displayed as expected. One such message refers to a mismatch between the User ID and Shipper Number.

In this small guide, we will tell you how you can make use of the UPS Negotiated Rates when using the WooCommerce UPS Shipping Plugin with Print Label. Read below to know more.

Customer:

We’re trying to enable shipping on an online shopping cart using the UPS plugin and we keep getting this error: “User ID and Shipper Number combination is not qualified to receive negotiated rates.” I have everything enabled as per your FAQ/Troubleshooting, including negotiated rates, and it continues to display the error.

PluginHive Support:

UPS Account-Specific Negotiated Rates are special rates you get on your account. In order to get these rates on your account, you need to make arrangements with your UPS representative. Enable the Negotiated Rates checkbox in the plugin settings, which will let your store display the negotiated rates to your customers.

enable negotiated rates

Before this, make sure that you have enabled negotiated rates for your UPS account. Read more about UPS Account-Specific Negotiated Rates.

Note:
The User ID should match the UPS account where the negotiated rates are enabled. You can also read this guide and learn How to Show/Hide UPS Negotiated Rates .

Final Thoughts

With this plugin, it’s simple to enable negotiated rates on your WooCommerce store. If you need any help with this or setting up the plugin, feel free to contact PluginHive Customer Support — we’re always happy to assist.

2 thoughts on “Use UPS Negotiated Rates with WooCommerce Shipping”

  1. overlandpros
    nick says:

    i have negotiated rates enabled on both my UPS accounts, however i have the same problem. please advise!

    • PluginHive Editorial Team
      PluginHive Editorial Team says:

      Hi Nick,

      In this case, at first, you should check whether any rates are coming in the UPS price calculator – https://wwwapps.ups.com/ctc/request?loc=en_us

      If the rates are not coming, then that means, there is a problem with the account. If the rates are coming, then kindly provide us the following information so that we can help you.

      Enable the debug option on the plugin settings page. Then place an order in the cart /checkout page. You will be able to see the request and response information. Copy this info into text files and then send it to us via PluginHive Customer Support.

      Our experts will definitely help you out.

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