Import WooCommerce Order Tracking Details via FTP & CSV


With this article, we’ll show you how to import WooCommerce order tracking details via FTP and CSV upload. We’ll use the WooCommerce Shipment Tracking plugin to show the various WooCommerce shipment tracking automation features.

WooCommerce Shipment Tracking plugin

The notion of time-is-money seems perfect in this competitive era, and we’re bound to choose automation over manual process. In the WooCommerce environment, there are many processes that dreadfully require automation including shipment tracking.

The WooCommerce Shipment Tracking plugin provides an end-to-end automated WooCommerce shipment tracking process. This plugin offers a great shipping experience to its users and allows them to import the tracking details to their WooCommerce in seconds. Let’s have a look.

Automatically Import WooCommerce Order Tracking Details

Apart from providing live tracking updates, the WooCommerce Shipment Tracking plugin offers many advanced features. One of helpful automation feature is the importing of the automatic tracking data from a remote server using FTP upload method.

With the help of this feature, you can easily upload a CSV file containing the shipment tracking data stored on a remote server. The plugin provides a mechanism to automatically schedule the import based on the server current time.

However, if FTP is not an option then users can even upload the CSV file directly from your local computer. The plugin even allows you to schedule the automatic import periodically, giving you enough time to work on other important aspects of your business. Let’s check out both the features in detail.

Importing WooCommerce Order Tracking Details via FTP upload

WooCommerce store owners can access the import section of the plugin by clicking WooCommerce → Shipment Tracking Import. Once you’re there, you will have to click on Enable FTP option as indicated in the image below.

import woocommerce order tracking details

Once it is enabled, it will show the section where the store owners will need to add the FTP credentials, as well as the path of the CSV File which contains the tracking data. Refer to the image above.

Automatically Importing WooCommerce Order Tracking Details via CSV upload

Since the whole point is about automating the process of importing tracking details, store owners can schedule the import by enabling the Automatically Import CSV option.

It will enable the store owners to schedule the import based on the preferred time. However, you need to enter the time carefully since the plugin shows the current server time, thus, you need to enter the scheduled time based on that time.

For example, if the current time shown on the plugin page is 8.21 pm, and the store owners require to schedule the import at 8.30 pm, so he needs to enter the time as 8.30 pm. Also, by providing the Import Interval, store owners can schedule the import periodically after the desired minutes.

NOTE: *To import folder using FTP, the customer should specify the pathname ending with ” /.* “

( Ex: FTP/LESOutboundLive/DESP/.* ).  *If this still does not work, try with enabling the passive mode.*

The image shows the scheduling process configured at 8.30 pm and the importing will again start at the same time the next day, i.e. every day after 1440 minutes.

FTP import

WooCommerce Shipment Tracking Details in the Order Completion Email

Once the import finishes, the orders that were to be updated would be automatically marked as ‘Completed’. Your customers will receive the corresponding order tracking details along with the Order Completion Email.

WooCommerce Shipment Tracking Details in the Order Completion Email

In the sample email above, you can see the tracking number, carrier information, date of shipment as well as a link to track the shipment on carrier’s website. The image shows the details that a customer will receive in the Order Completion Email.

This way the store owners need not worry about their customers asking for the tracking details again and again. Also, this eliminates the need for a dedicated person just to update the tracking details and provide it to the customers.

What do you get by Automating WooCommerce Order Tracking Process?

When you automatically import WooCommerce order tracking details, you get a lot of benefits both on paper and in real-life. Here are some of the major benefits of using this feature provided by the WooCommerce Shipment Tracking plugin.

You save a lot of time

Automation is all about making things better and faster than their manual counterparts. On an average, most WooCommerce store owners have to manage between 5 to 50 orders on a daily-basis.

Preparing, packing and shipping these many orders using single or multiple shipping carriers is itself a time-consuming task. On top of that, dealing with the customers asking for a location of their shipment make it a lot more time-consuming.

In such a scenario, automating the process of importing the tracking details of all your shipments in one go will save a lot of time. Also, since the customers will be getting the tracking numbers automatically, they will themselves be able to track their packages. This indeed will provide enough time for store owners to spend on something more productive.

You steer clear of unnecessary expenses

As we already discussed, the WooCommerce Shipment Tracking plugin serves the following purposes very well.

  • Importing the tracking details for all the orders
  • Scheduling the import periodically
  • Sending the tracking details to the customers automatically

Like any other online market, you would find separate WooCommerce plugins for each one of the above cases. But the combined cost of all the plugins may go out of your budget.

The WooCommerce Shipment Tracking plugin automates and handles the whole process singlehandedly. This gives you a scope to save money by selecting one solution over multiple.

It’s highly user-oriented and convenient

Handling a medium or a large scale WooCommerce store is itself a tedious task. Besides, with multiple orders and customers all across the world, WooCommerce store owners require business solutions that can provide the power of automation and can be reliable at the same time.

WooCommerce Shipment Tracking Pro plugin provides store owners the most convenient way to deal with the shipment tracking as well as communicating the tracking details to the customers.

Boosts customer satisfaction

Some WooCommerce store owners hire dedicated support team to provide the tracking details to their customers. This cannot become a long-term soluiton and is not considered as a stable solution. What the industry seeks nowadays is automation.

With this plugin, the unnecessary efforts to call or mail each customer can be totally eliminated. Not only that, the plugin also provides an additional option to personalize the email that will be sent to the customers.

With almost all the details regarding their orders as well as with customized text for some special customers, there is nothing more a customer can ask from an online store.


So we covered the automation feature of importing WooCommerce order tracking details via FTP and CSV upload. With the help of the WooCommerce Shipment Tracking Pro plugin, you can easily automate the other aspects of WooCommerce shipment tracking.

If you have any doubts regarding this guide or need help setting up WooCommerce Shipment Tracking plugin then feel free to Contact PluginHive Customer Support.

Good luck!