WooCommerce Tracking – Now Import Your Tracking Details Automatically Via FTP

In this article, we will be discussing the WooCommerce Shipment Tracking Pro plugin and how it is the only plugin that provides an end to end automated process to track their shipments for both the store owners and their customers. This article will cover how you can automatically import tracking details to your WooCommerce orders via FTP import from your server.

An Overview

In the modern era where the notion of ‘Time is money’ seems perfect, we are bound to opt automation instead of manual efforts. The same applies in the field of E-commerce. It means a lot to any business owner that his day to day business activities is carried out by some means of an automated process.

Similarly, for WooCommerce store owners, there has been a lot of WooCommerce Shipping plugins supporting some means of automating the daily tasks. However, there aren’t a lot of plugins that can have end-to-end functionality based on automation.

WooCommerce Shipment Tracking Pro, on the other hand, is a feature packed plugin that not only provides multiple ways for store owners to update the tracking details but also helps in automating the whole process.

WooCommerce Shipment Tracking Pro

WooCommerce Shipment Tracking Pro plugin is an order tracking plugin. Using this plugin WooCommerce store owners can track their shipments. Moreover, it not only allows store owners to track their packages but allows them to send the tracking details to their customers. This way both the customers as well as the store owner will be able to keep a track of their shipment. Some of the other features of the plugin include,

  • Adding Tracking Info. to the orders.
  • Sending Tracking Details to the customers via Order Completion Email.
  • Adding or removing shipping carriers easily
  • Define your own custom tracking message
  • Importing  tracking data in bulk using CSV Import
  • Automated Tracking Details upload via FTP
  • WPML support

With tons of features, WooCommerce Shipment Tracking Pro is one of the best order tracking plugin. However, in this article, we will be highlighting one of the most important features that make this plugin outstanding.

Automatic Tracking Data Import via FTP

WooCommerce Shipment Tracking Pro plugin provides a seamless experience when it comes to tracking packages. Apart from the experience, it still offers many advanced features. One of the features is the automatic tracking data import from a remote server using FTP.

With the help of this feature, WooCommerce store owners can easily upload a CSV file containing the shipment tracking data, stored on a remote server automatically. The plugin provides a mechanism to automatically schedule the import based on the server current time.

And at that time the file stored on the remote server is uploaded. Not only that, but the plugin also offers a way to schedule the import periodically. Let’s check out how the plugin automates the shipment tracking data import.

Importing Tracking Details via FTP

WooCommerce store owners can access the import section of the plugin by clicking WooCommerce >> Shipment Tracking Import. Once there, store owners need to enable the FTP Import option.

Once it is enabled, it will show the section where the store owners will need to add the FTP credentials, as well as the path of the CSV File which contains the tracking data. The image below shows the FTP details along with the path of the file.

Now, since the whole point is about automating the process of importing tracking details, store owners can schedule the import by enabling the Automatically Import CSV option. It will enable the store owners to schedule the import based on the preferred time.

However, the store owners need to enter the time carefully. Since the plugin shows the current server time, the store owner needs to enter the scheduling time based on that time.

For example, if the current time shown on the plugin page is 8.21 pm, and the store owners require to schedule the import at 8.30 pm, so he needs to enter the time as 8.30 pm. Also, by providing the Import Interval, store owners can schedule the import periodically after the desired minutes.

NOTE: *To import folder using FTP, the customer should specify the pathname ending with ” /.* “

( Ex: FTP/LESOutboundLive/DESP/.* ).  *If this still does not work, try with enabling the passive mode.*

The image shows the scheduling process configured at 8.30 pm and the importing will again start at the same time the next day, i.e. every day after 1440 minutes.

FTP import

Once the import finishes, the orders that were to be updated, will be marked complete automatically. And the customers will receive the tracking details with the Order Completion Email. The email will contain the tracking number, the shipping carrier, the date of shipment as well as the link to track their shipment. The image shows the details that a customer will receive in the Order Completion Email.

This way the store owners need not worry about their customers asking for the tracking details again and again. Also, this eliminates the need for a dedicated person just to update the tracking details and provide it to the customers.

Benefits of Automating the Order Tracking Process using WooCommerce Shipment Tracking Pro

Here are some ways the auto-importing the tracking details with the WooCommerce Shipment Tracking Pro plugin can benefit your business.

Time Saver

Automation is all about making things better and faster than their manual counterparts. WooCommerce store owners can have from 5 to 50 orders on a daily basis. Shipping the products for this many orders using single or multiple shipping carriers is itself a time-consuming task. On top of that, dealing with the customers asking for a location of their shipment make it a lot more time-consuming.

In such a scenario, automating the process of importing the tracking details of all your shipments in one go will save a lot of time. Also, since the customers will be getting the tracking numbers automatically, they will themselves be able to track their packages. This indeed will provide enough time for store owners to spend on something more productive.

Saves Money

As we already discussed, the plugin serves the following purposes very well.

  • Importing the tracking details for all the orders.
  • Scheduling the import periodically.
  • Sending the tracking details to the customers automatically.

WooCommerce store owners may be using a number of plugins for either of these tasks. Or in case of manually assigning the tracking numbers to the orders, the above-mentioned tasks require multiple personnel. Automating the whole process singlehandedly, the plugin provides a scope for the store owners to save their money on multiple solutions.


Handling a medium or a large scale WooCommerce store is itself a tedious task. Besides, with multiple orders and customers all across the world, WooCommerce store owners require business solutions that can provide the power of automation and can be reliable at the same time.

WooCommerce Shipment Tracking Pro plugin provides store owners the most convenient way to deal with the shipment tracking as well as communicating the tracking details to the customers.

Boosts Customer Satisfaction

Improving customer experience and satisfaction is one field in which every online store has been working on for quite some time now. WooCommerce store owners may have a dedicated support team to provide the tracking details to the customers whenever they want to know the status of the shipment.

However, the unnecessary efforts to call or mail a customer support representative or even the store owner can be totally eliminated with the help of the plugin. Not only that, but the plugin also provides an additional option to personalize the email that will be sent to the customers.

With almost all the details regarding their orders as well as with a customized text for some special customers, there is nothing more a customer can ask from an online store.


So this article covers one of the smartest ways to import tracking details to the WooCommerce Orders. With the help of WooCommerce Shipment Tracking Pro plugin, store owners can automate the process of importing tracking details. The plugin also makes sure that they never have to worry about the customers asking about the package location.

If you have any doubts regarding this guide then feel free to reach out to our customer support. Our support team should be able to help you out.

Last Updated On May 21, 2019