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Troubleshoot- Getting Higher Rates in UPS Shipping Plugin..!

In this article, we will help you solve the issue where you get higher shipping rates when using the WooCommerce UPS Shipping Plugin with Print Label. Read below to know more about it.

It is a common scenario where WooCommerce store owners come across some issues with the plugins. But sometimes the issues may arise because of some additional functionalities of the plugin itself. Something similar happened to one of the customers who couldn’t understand why the rates returned by UPS Shipping Plugin were not matching the official quotes of UPS.

The customer’s issue was:

 I’ve set up everything per instruction and I’m still getting a lower rate as compared to my rate on the UPS website. I try to purchase an exact item of 30 dollars with specifications 18x12x8 and on the website it shows up as 8.25 and then I go to the UPS shipping quote and it shows up as 12:50.

The following can be the possible reasons for the rates to differ in the UPS Shipping plugin and the official UPS Rate Calculator:

  • UPS Negotiated Rates enabled / disabled
  • UPS Tax on Rates enabled / disabled
  • Address type (Residential or Commercial)
  • Parcel Packing Method
  • APIs used by the plugin and UPS rate calculator

UPS Negotiated Rates

According to the UPS official website,

Negotiated Rates are the contract rates established with UPS and your UPS Account Representative. Enabling Negotiated Rates within your shipping or rating systems allows you to view the most current and accurate rates for your UPS account.

In case of the store owners getting different rates from the official UPS quotes, Negotiated Rates play a huge role. The store owners need to enable/disable the negotiated rates option in the UPS Shipping plugin settings to get the approximate shipping rates as per the Official UPS shipping quotations. The following image shows the plugin setting for negotiated rates:

Based on your UPS Account, if the negotiated rates are available for you, it is advised that you enable this option to get accurate rates based on official UPS website.

UPS Tax on Rates

One more reason for the inaccuracy in the rates shown by the UPS Shipping plugin in comparison to the UPS rates calculator is the taxes applied to some shipments. It may be noted that based on the nature of the product and the address of the customer, taxes may be applied to the shipment.

To make sure this doesn’t create any issues with the rates returned by the plugin enable the Tax on Rates option for which UPS is charging tax. The image below shows how you can enable taxes for the rates returned by the plugin:

Address Type

One thing that automatically changes the rates drastically is the address of the customer. Since the UPS API automatically checks if the address entered is Residential or Commercial Address and the fact that residential shipping cost more than commercial shipping, there is a difference in the rates.

However, UPS Shipping plugin provides one option where, if the business case demands that the store must ship for Residential Addresses only, it can be achieved by enabling the below settings:

Parcel Packing Methods

Another reason for the store owners to witness different rates in UPS Shipping plugin and official UPS Rate Calculator can be the parcel packing method selected by the store owner. The following image shows the methods used by the UPS Shipping plugin for packing the items:

To ensure you get the most accurate rates in UPS Shipping plugin as compared to the UPS Rates Calculator, make sure to select the appropriate parcel packing method.

For reference,

  • Pack Items Individually

Choosing this option will result in packing each item in the order to be packed separately, no matter its size, it will be packed in a separate box. This can result in the cost to go higher as UPS charges more based on the number of boxes.

  • Pack into Boxes with Weights and Dimensions

This option is best suited when you have multiple items to ship. But it requires the accurate weight of all the items combined as well as the dimensions of the combined package. The only way all the items can be accommodated inside a single box is by accurately measuring the weight and dimensions and then packing it in a suitable box.

  • Weight-Based

Using Weight Based packing differs from business to business. This option uses the total weight of the package as the parameter to calculate the shipping cost. There are no restrictions on the number of items packed until the weight is under the maximum limit set by the store owner. Until the weight is under the set limit, all the items will be packed inside a single box and no other box will be used for packing.

Different APIs used

One thing worth noticing is that there may be a slight difference in the official quotations and the rates of UPS Shipping plugin. This difference may range from a few cents to $1. The reason behind is that the official website uses a different API than the UPS Shipping plugin to get real-time rates.

Last Updated On September 24, 2018