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Frequently Asked Questions: FedEx

#1 WooCommerce FedEx Shipping plugin that offers unparalleled features like Automatic Shipping Label, Return Label generation, Shipment Tracking, and Multi-Vendor Support.

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Q1: Does FedEx plugin support weight and dimensions of product in Kg & cm? If yes, then how do I set up the plugin to work with Kg and cm?

Ans: Yes, you can set the dimensions and weight of the product with any unit in the product settings. FedEx Plugin takes these dimensions and weight from product settings and converts the weight and dimensions of the product into lbs and in automatically, and the converted weight and dimensions are passed to FedEx API.

Note: If the weight and dimension of the product are in Kg & cm, make sure you convert and enter the customized Box dimension in inches with box weight and maximum weight in lbs.


Q2: If multiple items are ordered, how many items can I fit into one box?

Ans: The total number of items that can fit into a single box, depends on the dimensions and weight of the product(s) available in the Cart.

For multiple items, you need to select Pack into boxes with weight from the Parcel Packing drop-down list in plugin settings. After this, the plugin chooses the best-fitted box from the pre-defined boxes.

If the dimensions and weight of the products do not suit for any pre-defined box from FedEx, you can add a customized box for your products.

For more information on box packing, see  WooCommerce: Configure Box Dimensions.


Q3: Even though I have configured the settings, the Cart is still showing that no available shipping option is available. Why?

Ans: After enabling the debug option, you can see the API Request and Response to find out the issue during checkout. For more information, see Troubleshooting WooCommerce FedEx Express Plugin.


Q4: Is there a way to have the plugin to calculate shipping rates even with just having product weights?

Ans: No, FedEx API requires dimension and weight to calculate the shipping rates.


Q5: Why am I getting this error message “Authentication Failed” with Code ‘1000’ error when creating a label?

Ans: To eliminate the above error, you must enter the correct Account details in the plugin settings. For more information, see the topic Get API Access From FedEx in the tutorial.


Q6: Is it possible to utilize FedEx plugin only for rate calculations? We do not need the print labels feature?

Ans: You can use this plugin only for calculating shipping rates during checkout.

Print label and tracking features will be available only if you generate the label in the admin page of the order.


Q7: Why am I getting FedEx API Response message “There are no valid services available” with Code ‘556’?

Ans: You can enable debug mode in plugin settings. Then, You can see FedEx Request displayed on the checkout page. For more information, see Troubleshooting WooCommerce FedEx Express Plugin.


Q8: Is there a way to set up the plugin so that only one shipping label is made for the entire order?

Ans: Yes, you can use the Parcel Packing Method as Box Packing, and configure the box dimensions and weight that can hold the entire order.


Q9: Does the WooCommerce FedEx plugin work globally?

Ans: Yes, this plugin works for ALL COUNTRIES Where FedEx Operates. And currently, the plugin is used by customers from the following countries:

  • United States
  • Canada
  • United Kingdom
  • France
  • Bulgaria
  • Denmark
  • Panama
  • Mexico
  • Costa Rica
  • Indonesia
  • Australia
  • Sweden
  • New Zealand
  • Netherlands
  • Germany
  • Hungary
  • Poland
  • India
  • Israel
  • Palestine
  • Philippines

Q10: Can I get FedEx One Rate and the rate of other regular services like FedEx Ground, Standard Delivery, FedEx 2 Day, etc. in a single API request?

Ans: No, if you enable FedEx One Rate option, you only get rates for FedEx One Services and not for regular services, and vice-versa. If you disable FedEx One Rate option, you only get rates for regular services and not for FedEx One Services.


Last Updated On September 15, 2018