Shopify Multi Carrier Shipping Label app – FAQs

With the Shopify Multi Carrier Shipping Label app, automating Shopify shipping has become easier. The app helps you integrate multiple carriers like USPS, FedEx, UPS, DHL, Canada Post, Aramex, TNT, Australia Post, and many more. It helps you display carrier-calculated shipping rates at checkout, print shipping labels in bulk with a single click, automatically fulfill the Shopify orders along with tracking number and does much more.

In this guide, we will be covering some of the most common frequently asked questions for the Shopify Multi Carrier Shipping Label app. Read along to know more about it.

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1. Is the Advanced Shopify plan required to display carrier-calculated rates at checkout with the app?

To connect your own shipping carrier accounts to Shopify, you need to have the carrier-calculated shipping feature on your store’s Shopify subscription plan. This feature is included in the Advanced Shopify and Shopify Plus plans. Add this feature to your plan by contacting Shopify.

Note: If you have enabled the carrier-calculated rates after you have installed the app, you will need to come back and register it within the app. The registration is simple and quick. Please note, without this registration, the carrier calculated rates will not be displayed at Shopify checkout.

To register, head to App settings –> Store –> Register.


2. I will be using FedEx, DHL, and USPS for shipping my products and I have negotiated rates with all three carriers. Can I use your app to handle this?

Yes! The app allows you to integrate multiple carriers like FedEx, DHL, USPS, UPS, Canada Post, and many more with your Shopify store. And yes, the app allows you to add your own carrier account with negotiated rates.

3. I see there is a mismatch in rates while comparing the rates shown in the app and my account rates with the carrier. What can be the reason?

The rates mismatch could happen due to incorrect or missing configurations in the Ship  From Address, Ship To Address, Weight, Dimensions, Package Type, or the Carrier Services & Rates.


Read more – Mismatch in Shipping Rates

4. I use to get around 50-100 orders per day. Generating labels one by one is not practically possible. Does the app support bulk label generation?

Absolutely! You can easily print shipping labels for all your orders with just a single click. You can select all your orders at once and click on “Generate label”, and the app does the rest.


Read more – Generate shipping labels in bulk

5. I have products of different weights & dimensions. Since Shopify only allows to use a default package, I find it difficult to get accurate shipping rates. Does the app provide support for that? 

Yes! The app allows you to add both weights & dimensions for the products. You can add custom boxes based on the product weight & dimensions and the app automatically chooses the right box based on what your customer orders. The app helps you automate the complete dimensional shipping process.

6. We need to set up shipping rates based on our locations. For example, an item that is in Warehouse A has a different shipping cost that items from Warehouse B. Does the app handle this?

Yes! The app allows you to set up shipping rates based on the locations using the “shipping zones” functionality. Based on the shipping zones, the shipping rates can be configured. You can create shipping zones and add rates based on CountryState, and Postal codes.


For more information, check: Calculating shipping costs based on shipping zones

7. I need to print the shipping label in a different format. How can I change the shipping document printing preference & orientation within the app?

While printing shipping documents like Shipping labels, Commercial Invoices, Tax Invoices, Return Labels, etc. the app allows you to customize the print layout as well as choose the number of copies that you want to print.

Head to the App Settings > General Settings > Print Settings to modify the document print layout and the number of copies.

change print settings

The app also allows you to view the printing layout by clicking the “Preview” button as shown below.

change print settings

8. Can I choose the required services to be displayed at Shopify checkout with the app? It currently displays all the FedEx services.

Yes! You can choose the required services you want to display at checkout for whichever carrier you use. The app will automatically enable all the services by default. To choose specific services, head to App settings –> Shipping Rates –> Rates Automation.

display preferred services

Under this, you can choose the preferred services to display on the Shopify checkout page as shown below.

choose preferred services

9. I ship Domestic and International using FedEx and DHL. Does the app allow me to handle both?

Yes! You can seamlessly handle both domestic and international shipping with the app. You can integrate all top carriers like DHL, FedEx, UPS, USPS, Canada Post, Aramex, TNT, and many more with the app. The app allows you to print the Commercial invoice and also handle the customs duties payment.


For more details regarding international shipping checkout International shipping with Shopify Multi Carrier Shipping

Label app.

10. I want to allow more characters in the product description on the packing slip. Can I customize the packing slip?

Yes, you can customize your packing slip with the app. You can allow more characters in the product description, resize brand logos, add personalized notes & more.

11. Can I ship with carriers using Shopify Flat Rates and print shipping labels too?

Yes, you can easily print shipping labels & ship your orders for Shopify free and flat rate shipping and fulfill your orders in the Shopify store.

12. Is it possible to use Shopify’s discounted rates with the PH MultiCarrier app?

Unfortunately, it is not possible to use Shopify’s carrier accounts in conjunction with the app. With our app, you will need to use your own carrier account and will be charged based on your account’s rates. If you use the app for rates while utilizing Shopify’s label option, it will result in different rates.

13. Is it possible to use Boxify or Shopify boxes with the app?

Unfortunately, it’s not possible to integrate Boxify or Shopify boxes with the app. PluginHive has its own internal mechanisms for handling box packing, so we cannot integrate with other boxes or packages.

If you face any issues or have any queries on setting up the app, do contact our support