Search Knowledge Base by Keyword

During the test mode, should I use my FedEx account number or test account number?

Which account number to use in test mode? The FedEx account or the Test account? Don’t worry, this article will help you figure it out. You can refer to the following conversation.

Customer:

During the test mode, should I use my FedEx account number or test account number?
What password should I use?

When I enabled debug mode, a get the following error:

stdClass Object
(
[HighestSeverity] => ERROR
[Notifications] => stdClass Object
(
[Severity] => ERROR
[Source] => prof
[Code] => 1000
[Message] => Authentication Failed
)

[TransactionDetail] => stdClass Object
(
[CustomerTransactionId] => *** WooCommerce Rate Request ***
)

[Version] => stdClass Object
(
[ServiceId] => crs
[Major] => 16
[Intermediate] => 0
[Minor] => 0
)

)


XAdapter Support:

In the test mode, you only need to use test account number.

You need to register with FedEx for following test credentials:

  • FedEx account number
  • FedEx meter number
  • Web services key
  • Web services password

Kindly note the above credentials are different for test and live mode.

If you are getting authorization error then the test credentials are incorrect, contact FedEx support.


Customer:

Is the web services password same as account password?


XAdapter Support:

Web services password is the password that you received via email when you have completed the registration for FedEx API.

Account number and web services password are not same.


Customer:

The system works with your test credentials, but not with the ones they gave us. I still wonder if we were supposed to get a separate password rather than the password we use to get into our FedEx account?


XAdapter Support:

Kindly provide us debug request and response in the text format.

Also, send us the credentials email sent from FedEx as shown in the attached screenshots:

WooCommerce FedEx Shipping Plugin

WooCommerce FedEx Shipping Plugin

 

 


Customer:

Found the problem, thanks to your screenshots. We did not have the test password, only the account password.
Got figured out, all is well.


#1 WooCommerce FedEx Shipping plugin that offers unparalleled features like Automatic Shipping Label, Return Label generation, Shipment Tracking, and Multi-Vendor Support.

  • 6,000+ Active Installs
  • 100+ Customer Reviews
  • 97% Customer Satisfaction Rating
Download Plugin
Last Updated On September 16, 2018

7 thoughts on “During the test mode, should I use my FedEx account number or test account number?

  1. Jessica says:

    Hi Support Team,

    Another problem the I’m encountering right now is this:

    stdClass Object
    (
    [HighestSeverity] => FAILURE
    [Notifications] => stdClass Object
    (
    [Severity] => FAILURE
    [Source] => wsi
    [Code] => 1
    [Message] => Internal system error
    )

    [TransactionDetail] => stdClass Object
    (
    [CustomerTransactionId] => *** Address Validation Request v2 from WooCommerce ***
    )

    [Version] => stdClass Object
    (
    [ServiceId] => aval
    [Major] => 2
    [Intermediate] => 0
    [Minor] => 0
    )

    [ReplyTimestamp] => 2017-05-22T05:16:12.266-05:00
    [AddressResults] => stdClass Object
    (
    [AddressId] => WTC
    )

    )

    But when I click calculate shipping and type the country, state and the postal code.
    Fedex Shipping Options displayed and the FedEx ADDRESS VALIDATION RESPONSE changes to:

    stdClass Object
    (
    [HighestSeverity] => SUCCESS
    [Notifications] => stdClass Object
    (
    [Severity] => SUCCESS
    [Source] => wsi
    )

    [TransactionDetail] => stdClass Object
    (
    [CustomerTransactionId] => *** Address Validation Request v2 from WooCommerce ***
    )

    [Version] => stdClass Object
    (
    [ServiceId] => aval
    [Major] => 2
    [Intermediate] => 0
    [Minor] => 0
    )

    [ReplyTimestamp] => 2017-05-22T05:17:47.044-05:00
    [AddressResults] => stdClass Object
    (
    [AddressId] => WTC
    [ProposedAddressDetails] => stdClass Object
    (
    [Score] => 0
    [Changes] => SERVICE_UNAVAILABLE_FOR_ADDRESS
    [ResidentialStatus] => UNDETERMINED
    [DeliveryPointValidation] => UNAVAILABLE
    [Address] => stdClass Object
    (
    [PostalCode] => 40004
    )

    [RemovedNonAddressData] =>
    )

    )

    )

    I am asking if this is correct or not?

  2. Jessica says:

    Hi Support Team,

    Good Day!

    I’m a new user of Woocommerce Fedex Shipping plugin and having a lot of trouble configuring on it.

    I already activated the plugin. I think I just need to provide Generic API’s.

    These are my concerns. Really do hope to get an answers and resolve this smoothly.

    Question #1:
    I register in fedex and since Im novice on it, I have to get a test key first.
    Isn’t necessary to provide my credit card details in my fedex account to get a test key?
    I checked this post https://nozzlegear.com/blog/setting-up-a-fedex-account-to-test-shipping-with-easypost
    but I need your help also.

    http://www.posture-perfect.co.uk/cart/ – This is my website. I activated the plugin but not showing fedex realtime rates

    Question #2: Where can I find my account number in fedex? Will they email me the account number, meter number and web services test password, isnt?

    Hope you guys answer this right away.

    Thanks

  3. Mounika says:

    Also when I am trying to move to production am getting “The billing address does not match our records for this account” error message. I rechecked and giving “Contact Information” in account management address only still I am getting issue. Please help.

  4. Mounika says:

    After following all the steps correctly still I am seeing “Authentication error”. Those details used to be work fine, later they stopped working. Is there anything like they are not valid after some time? How to contact Fedex Support? Please reply.

    • Ando says:

      Hi Mounika,

      Thanks for reaching out to us.
      Kindly note that if you are using :
      – test credentials, then disable the production key in plugin settings page
      – production credentials, then enable the production key in plugin settings page.

      This should correct the problem. If the issue persists, kindly create a ticket via support.wooforce.com.

Comments are closed.